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Become An Information Technology Instructor

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Working As An Information Technology Instructor

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $60,000

    Average Salary

What Does An Information Technology Instructor Do

Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization. Others, called computer user support specialists, assist non-IT users who are having computer problems.

Duties

Computer network support specialists typically do the following:

  • Test and evaluate existing network systems
  • Perform regular maintenance to ensure that networks operate correctly
  • Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems

Computer network support specialists, also called technical support specialists, usually work in their organization’s IT department. They help IT staff analyze, troubleshoot, and evaluate computer network problems. They play an important role in the routine maintenance of their organization’s networks such as performing file backups on the network. Maintenance can be performed daily, weekly, or monthly and is important to an organization’s disaster recovery efforts. Solving an IT problem promptly is important because organizations depend on their network systems. Network support specialists may assist the organization’s computer users through phone, email, or in-person visits. They often work under network and computer systems administrators, who handle more complex tasks.

Computer user support specialists typically do the following:

  • Pay attention to customers’ descriptions of their computer problems
  • Ask customers questions to properly diagnose the problem
  • Walk customers through the recommended problem-solving steps
  • Set up or repair computer equipment and related devices
  • Train users to work with new computer hardware or software, such as printers, word-processing software, and email
  • Provide other team members and managers in the organization with information about what gives customers the most trouble and about other concerns customers have

Computer user support specialists, also called help-desk technicians, usually provide technical help to non-IT computer users. They respond to phone and email requests for help. They can usually help users remotely, but they also may make site visits so that they can solve a problem in person.

Help-desk technicians may solve a range of problems that vary with the industry and the particular firm. Some technicians work for large software companies or for support service firms and must give instructions to business customers on how to use business-specific programs such as an electronic health records program used in hospitals or physicians’ offices. Sometimes they work with other technicians to resolve problems.

Other help-desk technicians work in call centers, answering simpler questions from non-business customers. They may walk customers through basic steps in re-establishing an Internet connection or troubleshooting household IT products such as a Wi-Fi router.

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How To Become An Information Technology Instructor

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Information Technology Instructor Career Paths

Information Technology Instructor
Systems Administrator Information Technology Manager
Information Technology Director
10 Yearsyrs
Systems Administrator Network Engineer Network Administrator
Information Technology Manager
7 Yearsyrs
Systems Administrator Information Technology Manager Information Technology Director
Chief Information Officer
11 Yearsyrs
Information Technology Consultant Information Technology Manager Information Technology Director
Vice President Of Information Technology
12 Yearsyrs
Information Technology Consultant Project Manager
Service Delivery Manager
10 Yearsyrs
Information Technology Consultant Information Technology Project Manager
Senior Information Technology Manager
10 Yearsyrs
Network Engineer Systems Engineer Senior Software Engineer
Chief Technology Officer
11 Yearsyrs
Network Engineer Consultant Lead Technician
Technical Manager
7 Yearsyrs
Project Manager Information Technology Project Manager
Information Technology Infrastructure Manager
11 Yearsyrs
Project Manager Technical Project Manager Information Technology Project Manager
Information Technology Technical Services Manager
9 Yearsyrs
Information Technology Administrator Systems Engineer
Systems Manager
6 Yearsyrs
Information Technology Administrator Systems Engineer Senior System Administrator
Information Technology Operations Manager
9 Yearsyrs
Information Technology Administrator Consultant Senior Programmer Analyst
Information Systems Manager
6 Yearsyrs
Owner Project Superintendent Quality Control Manager
Technical Services Manager
7 Yearsyrs
Owner Site Manager Support Manager
Implementation Manager
8 Yearsyrs
Consultant Senior Systems Engineer Senior System Administrator
Information Technology Systems Manager
8 Yearsyrs
Software Engineer Systems Analyst Information Technology Analyst
Information Technology Supervisor, Information Technology
6 Yearsyrs
Software Engineer Senior Systems Engineer Information Technology Operations Manager
Service Desk Manager
7 Yearsyrs
Technical Support Engineer Desktop Support Analyst Service Desk Analyst
Incident Manager
9 Yearsyrs
Technical Trainer Network Administrator Technical Support Engineer
Senior Support Engineer
7 Yearsyrs
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Do you work as an Information Technology Instructor?

Help others decide if this is a good career for them

Average Length of Employment
Top Careers Before Information Technology Instructor
Instructor 8.6%
Manager 3.5%
Teacher 3.5%
Technician 3.3%
Internship 3.2%
Top Careers After Information Technology Instructor
Instructor 6.8%
Consultant 4.4%
Owner 3.7%
Teacher 3.7%

Do you work as an Information Technology Instructor?

Information Technology Instructor Demographics

Gender

Male

64.2%

Female

25.9%

Unknown

9.9%
Ethnicity

White

56.6%

Hispanic or Latino

15.3%

Black or African American

12.2%

Asian

9.6%

Unknown

6.3%
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Foreign Languages Spoken

Spanish

43.2%

Arabic

9.9%

French

8.6%

Portuguese

7.4%

Mandarin

6.2%

Chinese

4.9%

Carrier

2.5%

German

2.5%

Telugu

1.2%

Vietnamese

1.2%

Hindi

1.2%

Konkani

1.2%

Dari

1.2%

Thai

1.2%

Tamil

1.2%

Filipino

1.2%

Cantonese

1.2%

Greek

1.2%

Malayalam

1.2%

Italian

1.2%
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Information Technology Instructor Education

Schools

University of Phoenix

25.6%

Capella University

9.9%

Strayer University

7.5%

University of Maryland - University College

6.3%

Webster University

6.0%

American InterContinental University

5.4%

Western Governors University

5.4%

Walden University

4.8%

Troy University

3.0%

Kaplan University

3.0%

Liberty University

2.7%

National University

2.4%

University of Cincinnati

2.4%

Monroe College

2.4%

The Academy

2.4%

Pennsylvania State University

2.1%

Rochester Institute of Technology

2.1%

Indiana University Bloomington

2.1%

Colorado Technical University

2.1%

Bellevue University

2.1%
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Majors

Information Technology

18.1%

Computer Science

14.1%

Business

13.7%

Computer Information Systems

11.1%

Computer Networking

4.8%

Education

4.8%

Information Systems

4.4%

Electrical Engineering

3.1%

Computer Systems Security

3.0%

Management Information Systems

2.8%

Educational Technology

2.7%

Computer Engineering

2.7%

Management

2.5%

Elementary Education

2.2%

Educational Leadership

1.9%

Criminal Justice

1.6%

Health Care Administration

1.6%

Computer Applications

1.6%

Project Management

1.5%

Communication

1.5%
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Degrees

Masters

34.5%

Bachelors

31.7%

Other

13.8%

Associate

10.1%

Doctorate

4.1%

Certificate

3.7%

Diploma

2.0%

License

0.2%
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Job type you want
Full Time
Part Time
Internship
Temporary
Average Yearly Salary
$60,000
View Detailed Salary Report
$46,000
Min 10%
$60,000
Median 50%
$60,000
Median 50%
$60,000
Median 50%
$60,000
Median 50%
$60,000
Median 50%
$60,000
Median 50%
$60,000
Median 50%
$80,000
Max 90%
Best Paying Company
Education Affiliates
Highest Paying City
San Francisco, CA
Highest Paying State
Hawaii
Avg Experience Level
2.7 years
How much does an Information Technology Instructor make at top companies?
The national average salary for an Information Technology Instructor in the United States is $60,944 per year or $29 per hour. Those in the bottom 10 percent make under $46,000 a year, and the top 10 percent make over $80,000.

Real Information Technology Instructor Salaries

Job Title Company Location Start Date Salary
IT Instructor Unitek Information Systems Inc. Fremont, CA Jan 20, 2016 $90,000
IT Instructor Uktha Global, Inc. Suwanee, GA Jul 31, 2015 $73,045
IT Instructor VCIT Solutions, Inc. Norcross, GA Feb 11, 2015 $70,000
Instructor of Information Technology Gateway Technical College Kenosha, WI Jul 01, 2010 $67,369
IT Instructor (Automation Testing) Uktha Global, Inc. Suwanee, GA Jul 31, 2015 $62,610
IT Instructor (.NET Developer) Uktha Global, Inc. Suwanee, GA Jul 31, 2015 $62,610
IT Instructor Infosmart Technologies, Inc. Suwanee, GA Oct 19, 2016 $62,610
IT Instructor (Oracle DBA) Uktha Global, Inc. Suwanee, GA Jul 31, 2015 $62,610
IT Instructor (DBA) Uktha Global, Inc. Suwanee, GA Jul 31, 2015 $60,000
IT Instructor VCIT Solutions, Inc. Norcross, GA Aug 01, 2015 $60,000
IT Instructor VCIT Solutions, Inc. Norcross, GA Sep 15, 2015 $60,000
IT Instructor (Automation Testing) Uktha Global, Inc. Suwanee, GA Jul 31, 2015 $60,000
IT Instructor VCIT Solutions, Inc. Norcross, GA Sep 01, 2015 $60,000
IT Instructor (Oracle DBA & Db2/Dba) Uktha Global, Inc. Suwanee, GA Jul 31, 2015 $60,000
IT Instructor (Oracle DBA) Uktha Global, Inc. Suwanee, GA Jul 31, 2015 $60,000
IT Instructor Future Media Concepts, Inc. New York, NY Oct 10, 2015 $57,400
Information Technology Instructor(It Instructor) VCIT Solutions, Inc. Norcross, GA Jul 10, 2014 $56,000
Information Technology Instructor(It Instructor) VCIT Solutions, Inc. Norcross, GA Sep 01, 2014 $56,000
IT Instructor VCIT Solutions, Inc. Norcross, GA Aug 01, 2015 $56,000
Information Technology Instructor(It Instructor) VCIT Solutions, Inc. Norcross, GA Apr 22, 2013 $56,000

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Top Skills for An Information Technology Instructor

  1. Curriculum Development
  2. Classroom Management
  3. Computer Hardware
You can check out examples of real life uses of top skills on resumes here:
  • Assisted in curriculum development and implementation, as well as student advisement and retention, accreditation and licensing issues.
  • Mentored IT lecturers in classroom management and engagement strategies for disruptive pupils.
  • Performed maintenance on all computer hardware and conducted routine inspections for over $250k of studio laboratory equipment
  • Install, upgrade and update all operating systems from Windows 98, Windows 2000 and 2003 Servers and Windows XP.
  • Tutored students on proper use of class programs and websites, also helped students complete web and graphic design projects.

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Top 10 Best States for Information Technology Instructors

  1. Alaska
  2. Wyoming
  3. District of Columbia
  4. Nebraska
  5. North Dakota
  6. Oregon
  7. Wisconsin
  8. Iowa
  9. New York
  10. Hawaii
  • (31 jobs)
  • (49 jobs)
  • (307 jobs)
  • (93 jobs)
  • (89 jobs)
  • (217 jobs)
  • (213 jobs)
  • (180 jobs)
  • (778 jobs)
  • (40 jobs)

Top Information Technology Instructor Employers

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