Information technology internship jobs in Arlington, TX - 1,633 jobs

IT Specialist Kaye/Bassman International Corporation (KBIC) is seeking an IT Specialist to support the continued growth and development of our Information Technology department. As a nationally recognized executive search firm, KBIC consistently ranks among the best in the industry for delivering superior results. Day-to-Day: Provide technical support for end-users and office technologies per established policies and procedures. Manage and support hardware for remote office environments. Deploy and retrieve home office hardware for remote users. Deliver deskside and MFP printer support. Ensure timely resolution of IT support tickets, meeting established SLAs. Maintain hardware inventory and facilitate hardware ordering requests. Play an active role in developing and implementing IT processes and procedures. Provide IT support for new remote office setups. Assist users with the installation and setup of computer hardware and peripherals. Why KBIC? Supportive Environment: A small office setting with a fun, team-focused atmosphere where your contributions are valued. Comprehensive Benefits: Well-rounded benefits package, including a 401(k)-retirement plan and health, dental, vision and life insurance Work-Life Balance - PTO and a flexible work environment to support your well-being. Vibrant Office Culture - Located right next to Legacy Hall and the Legacy shopping center, our office offers an energetic atmosphere. As an IT Specialist, you will work closely with the rest of our team to ensure that our company uses the most up-to-date technology to run our business and that our company's hardware and software are compatible, secure, and scalable. You will also manage our internal network and support our onsite and remote staff. What We're Looking For: 3+ years of verified experience in a corporate IT support role. Proficiency in Windows 11, Office 365 administration, and Microsoft Office. Experience with Zoom and Teams. Strong knowledge of PC hardware troubleshooting and common software issues. Mac OS troubleshooting experience. Familiarity with Apple and Android phone support. Ability to provide remote and phone-based support. Strong team player with the ability to work under deadlines and unsupervised. Experience using remote management tools for troubleshooting and support. Must pass a background check and drug screening. Comfortable working onsite full-time in Plano, TX (this is not a remote role). Additional Preferred Skills: Experience using a help desk ticketing system. Knowledge of SonicWall and general networking concepts. Ability to manage multiple projects simultaneously. About Us: Kaye/Bassman International Corporation is one of the nation's premier executive search firms, ranked the #1 retained search firm in the Dallas/Fort Worth area by the Dallas Business Journal. With over 40 years of continuous growth, we thrive on innovation, excellence, and a results-driven culture.

About CellGate CellGate is a rapidly growing access control technology company based in Carrollton, TX. We design and support cellular-based access control solutions used across commercial, residential, and industrial environments. Our culture is collaborative, technically curious, and focused on building great products and great teams. The Role We are seeking a Technical Support Specialist with a strong electronics background to support dealers and technicians installing and maintaining CellGate access control systems. Access control experience is not required. We provide structured training on our products and systems. What matters most is hands-on experience with low-voltage wiring, multimeters, and electronic system troubleshooting. This is an in-office role supporting installers and partners via phone and case management tools. It is well suited for someone who understands how electronic systems behave and wants to apply those skills in a stable, team-based technical support environment with opportunities for advancement as technical proficiency and responsibility increase. Key Responsibilities Provide phone-based technical support to dealers and technicians using CellGate systems Troubleshoot issues using electronics fundamentals, including power verification, wiring integrity, grounding, and signal strength Guide customers in the use of multimeters to check voltage, continuity, and resistance Identify whether issues stem from wiring, power, signal, configuration, or hardware Follow documented troubleshooting workflows and escalation procedures Clearly document findings, actions taken, and resolutions in the case management system Collaborate with teammates to improve troubleshooting processes and product reliability Ideal Candidate Profile This role is a strong fit for candidates who have: Hands-on experience with low-voltage wiring, electronics, or electro-mechanical systems Regularly used multimeters for diagnostics such as voltage, continuity, and resistance Experience troubleshooting systems such as alarms or security systems, access panels or control boards, AV or low-voltage systems, or industrial or building electronics Comfort explaining technical concepts clearly over the phone Interest in learning access control and cellular-based systems, with training provided Strong attention to detail and a methodical troubleshooting mindset If you have worked as an electronics technician, low-voltage installer, cable tech, alarm technician, or similar role, this position will feel familiar. What This Role Is (and Is Not) This role emphasizes electronics fundamentals and structured troubleshooting, not senior engineering or system design responsibilities This role is not intended for senior engineers or field systems integrators seeking advanced engineering-level compensation Why Technicians Choose This Role No field work or travel Apply hands-on electronics knowledge in a clean, team-based environment Consistent schedule and in-office stability Structured training on access control and cellular-based systems Opportunities for advancement and compensation growth based on performance, technical proficiency, and business needs Employment Details Location: Carrollton, TX (on-site) Employment Type: Full-time Compensation: $20-25 per hour Required Qualifications (Screening) At least 1 year of technical support, electronics, or low-voltage experience Willingness to undergo background check and drug screening per local regulations Comfortable working in an on-site setting Comfortable commuting to the job's location Preferred Qualifications Experience supporting or installing electronic or low-voltage systems Prior phone-based or customer-facing technical support experience

Job Title: Technical Support Representative Type: 6+ Month contract Shift Expectations There are no fixed shifts. Coverage gaps exist across mid-day, nights, weekends, and holidays. Flexibility is required. Position Summary The Junior Level 1 Service Desk / Technical Support Representative provides first-level technical support in a fast-paced, call-driven environment. This role is ideal for early-career or junior technical professionals with strong troubleshooting skills and the ability to communicate clearly with end users. The position blends Level 1 help desk responsibilities with customer service, supporting users over the phone with application, device, and basic system issues while delivering a positive support experience. Key Responsibilities Handle inbound support calls in a high-volume environment Provide Level 1 technical troubleshooting for applications, devices, and basic system or connectivity issues Guide users through step-by-step resolutions over the phone Identify issues, resolve at first contact when possible, and escalate appropriately Accurately document issues, actions taken, and resolutions in ticketing or CRM systems Navigate multiple systems while actively supporting live calls Follow defined processes and adapt to changing tools and procedures Training & Attendance Expectations Training schedule: Monday-Friday, 8:00 AM - 4:30 PM Training is 100% onsite Training performance is evaluated before independent call handling Attendance and punctuality during training are critical Multiple unexcused late arrivals or absences may result in release Any no-call/no-show will result in immediate release Shift Expectations No fixed shifts; flexibility is required Coverage may include mid-day, nights, weekends, and holidays Candidates must clearly communicate shift availability during screening DEXIAN is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. More than 2,000 cities, counties, state agencies, school districts, and special districts rely on the OpenGov Public Service Platform to operate efficiently, adapt to change, and strengthen the public trust. Category-leading products include enterprise asset management, procurement and contract management, accounting and budgeting, billing and revenue management, permitting and licensing, and transparency and open data. These solutions come together in the OpenGov ERP, allowing public sector organizations to focus on priorities and deliver maximum ROI with every dollar and decision in sync. Learn about OpenGov's mission to power more effective and accountable government and the vision of high-performance government for every community at OpenGov.com. Job Summary: The Technical Support Specialist plays a pivotal role in fostering OpenGov's business growth. You'll connect with government leaders across the country, training and supporting them in OpenGov products to transform how they serve their communities. The ideal candidate should possess a technical degree (Computer Science degree preferred), be energized by analytical problem solving, and be interested in learning about and using AI to solve complex problems. This entry-level position is designed for individuals eager to learn and grow within a fast-paced environment. You'll receive hands-on training, mentorship, and clear pathways for advancement. The Technical Support Specialist provides our customers omni-channel support via Phone, Chat, Web, and Email. The Technical Support Specialist independently manages their case backlog by assessing, analyzing, and providing technical expertise towards resolution while delivering high customer satisfaction. This position also requires providing technical guidance up to including impromptu software training. Responsibilities: Provide customer technical support via omnichannel interactions in order to achieve key performance goals, ensuring customer interactions are addressed in a timely and accurate manner and meeting or exceeding service levels. Utilize service management system (Salesforce Service Cloud) for case management by providing adequate log notes, timely case updates, and work towards First Contact Resolution (FCR) for incoming inquiries to Support. Independently assess and prioritize incoming cases, applying technical judgment to determine appropriate resolutions or escalations. Triage customer reported incidents for severity, urgency and content to ensure consistency and quality. Perform research across various tools to determine if the incident is a known issue or defect. Troubleshoot a wide range of technologies and replicate incidents versus the expected results and document steps to reproduce. Provide technical guidance and software training to customers and internal teams, influencing best practices and support strategies. Contribute to the existing knowledge base to support customer self-service and training. Participate in scheduled training sessions to learn internal and proprietary technologies. Utilizing AI tools to service more customers faster with higher quality. Requirements and Preferred Experience: Experience in working with/troubleshooting: Data Management, ETLWorks pipeline, API data failures, CSS Coding, and/or AP Invoicing, Utility Billing, Budgeting or Procurement Products/Software Interest in building strong interpersonal, written and verbal communication skills required. Strong technical aptitude to problem solve and understand complicated problem statements required. Ability to develop and maintain clear documentation for triaging, responding to, troubleshooting, and resolving issues. Excellent organizational, time-management, and prioritization skills required. Ability to collaborate and thrive within a team environment required. Ability to learn new technologies and concepts quickly required. Ability to handle multiple competing priorities required. Must be able to work specific shifts to provide support during business hours required. Participate in rotating on-call after business hours support required. Experience or interest in using AI Compensation: $52,000 - $60,000 On target ranges above include base plus a portion of variable compensation that is earned based on company and individual performance. The final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate's geographical location. Why OpenGov? A Mission That Matters. At OpenGov, public service is personal. We are passionate about our mission to power more effective and accountable government. Government that operates efficiently, adapts to change, and strengthens public trust. Some people say this is boring. We think it's the core of our democracy. Opportunity to Innovate The next great wave of innovation is unfolding with AI, and it will impact everything-from the way we work to the way governments interact with their residents. Join a trusted team with the passion, technology, and expertise to drive innovation and bring AI to local government. We've touched 2,000 communities so far, and we're just getting started. A Team of Passionate, Driven People This isn't your typical 9-to-5 job; we operate in a fast-paced, results-driven environment where impact matters more than simply clocking in and out. Our global team of 800+ employees is united in our commitment to challenge the status quo. OpenGov is headquartered in San Francisco and has offices in Atlanta, Boston, Buenos Aires, Chicago, Dubuque, Plano, and Pune. A Place to Make Your Mark We pride ourselves on our performance-based culture, where every employee is encouraged to jump in head-first and take action to help us improve. If you have a great idea, we want to hear it. Excellent performance is recognized and rewarded, and we love to promote from within. Compensation Range: $52K - $60K Apply for this Job

Job Title: Senior IT Specialist Type: Full-Time Salary: $80K-$90K (Based on Experience) About the Role: Partnerships 4 Dentists (P4D) is seeking an experienced Senior IT Specialist to support and manage IT infrastructure across 40+ dental practices nationwide. This role is based in the Dallas-Fort Worth area with 10% travel to support clinic openings, upgrades, and projects. This is a hybrid position supporting a mix of physical and virtual environments, working with both internal IT and external MSPs. The ideal candidate brings deep technical knowledge and strong project leadership. Top Skills & Experience (Required): Must have 3+ years of hands-on experience with: Windows Server administration (Active Directory, deployment, configuration - physical & virtual) Network administration (firewalls, VPN, DHCP, DNS, dual WAN setups, cabling, racking, and network design) Project management (hardware/network upgrades, VoIP migrations, vendor coordination) Procurement and ground-up installation of IT infrastructure Dental IT Experience (Preferred, Not Required): Experience supporting Open Dental, Dentrix, Eaglesoft Familiarity with dental imaging devices and software (e.g., Dexis, VaTech EzDent-i, Eaglesoft Schick, Carestream) Technical Environment & Tools: Microsoft OS (Server & Workstation), VMs VoIP setup and dial plan management Cisco Meraki, Unifi hardware Citrix Cloud Connector, VDA Data migrations, software conversions Asset management & change management processes Familiarity with compliance standards (HIPAA, PCI, SOC, etc.) Soft Skills: Strong communication and multitasking skills Ability to troubleshoot complex technical issues Team-oriented, self-starter with ability to lead and manage technical projects Benefits: 401(k), Health/Dental/Vision/Life Insurance PTO, Flexible Schedule, Employee Discounts Bonus Pay Potential Work Location: Hybrid - Remote, with some onsite work at Dallas HQ and travel to dental practices.

Job Title: IT - Teamcenter Administrator Duration: 12 Months 1st Shift (07:00 AM - 03:30 PM) Contract To Hire Opportunity Fully Onsite Job Description: The selected candidate will be responsible for next generation Integrated Product Support (IPS) landscape which includes Teamcenter, Cortona 3D, SLICwave, and more. The candidate must be a self-starter, have the ability to balance daily operations as well as project work, and should possess diverse technical experience, business acumen, and strong customer service skills. Job Responsibilities: • Own Teamcenter Administration for the enterprise, consulting with business leaders and application users to deliver technical and functional solutions • Lead activities to design, build, and test delivery systems and components for IPS suite of applications including Teamcenter, Cortona 3D, and SLICwave, among others • Assist the IT PLM admin team with support of other engineering applications as needed including patching, upgrades, and end-user support tasks • Deliver creative solutions with a focus on mitigating recurring issues and limiting manual troubleshooting tasks • Collaborate with IT peers to ensure adherence to security controls, vulnerability management, hardware/software currency, and reporting requirements • Provide quick and efficient support of incidents and outages • Deliver direct and responsive communication to business users in support of issues, planned maintenance activities, and project updates • Work effectively with process owners and SMEs to understand business requirements • Create/update support documentation, ensuring accuracy and appropriate detail Education Requirements: Bachelor's Degree in Computer Science, Information Systems, Computer Engineering, or similar is required Position Requirements: • 5+ years of experience with application and Windows server administration • 5+ years of Teamcenter system administration • Experience implementing and upgrading Teamcenter • Excellent communication skills both written and verbal, with the ability to present complex issues to diverse audiences • Good understanding of user authentication (e.g., Kerberos, SAML 2.0, LDAP, etc.) • Demonstrated teamwork and collaboration in a professional setting • Strong problem solving and critical thinking skills • Ability to work independently and as part of a team • Capable of adapting to a dynamic work environment, solving problems, and learning new skills/technologies on the fly • Temp to Perm Preferred Skills: • Familiarity with development, collaboration, and testing tools (e.g., JIRA, Git, SVN, etc.) • Exposure to Logistics Systems and/or Service Bill of Material • Basic understanding of databases • Familiarity with Linux OS • Strong organizational, analytical, multitasking, and time management skills • Ability to mentor peers on required skillsets and process knowledge

Job Title: Desktop Engineer / Deskside Support Job Type: Contract-to-Hire Schedule: Monday-Friday, 8:00 AM - 5:00 PM Our client is seeking experienced Desktop Engineers to provide deskside support in an enterprise environment. This role is ideal for candidates with deep knowledge of Windows operating systems and strong troubleshooting abilities, especially with the Windows registry and client-side networking. The ideal candidate is not just a user of Windows, but someone who understands how it works beneath the surface. Key Responsibilities: Provide deskside technical support for Windows OS and various hardware components Troubleshoot and support issues involving laptops, desktops, thin clients, badge readers, signature pads, document scanners, webcams, speakers, and microphones Perform installations, uninstalls, and imaging (no image creation required) Troubleshoot client-side networking and registry-level issues Deliver timely and professional technical support directly at users' desks Document and escalate support issues as needed Required Qualifications: Minimum of 3 years of Deskside/Desktop Support experience in an enterprise environment High school diploma or equivalent Strong understanding of Windows OS and registry-level troubleshooting Solid linear troubleshooting skills and client-side network support experience Excellent communication skills for interacting with both technical and non-technical users Preferred Qualifications: Prior experience in a medical or government environment Additional Details: This is a contract-to-hire role No driving is required while on contract, but 3 years of driving history is preferred for conversion

About Us: Loloi Rugs is a leading textile brand that designs and crafts rugs, pillows, and throws for the thoughtfully layered home. Family-owned and led since 2004, Loloi is growing more quickly than ever. To date, we've expanded our diverse team to hundreds of employees, invested in multiple distribution facilities, introduced thousands of products, and earned the respect and business of retailers and designers worldwide. A testament to our products and our team, Loloi has earned the ARTS Award for “Best Rug Manufacturer” in 2010, 2011, 2015, 2016, 2018, 2023, and 2025. Security Advisory: Beware of Frauds Protect yourself from potential fraud and verify the authenticity of any job offer you receive from Loloi. Rest assured that we never request payment or demand any sensitive personal information, such as bank details or social security numbers, at any stage of the recruiting process. To ensure genuine communication, our recruiters will solely reach out to applicants using an @loloirugs.com email address. Your security is of paramount importance to us at Loloi, and we are committed to maintaining a safe and trustworthy hiring experience for all candidates. Loloi is seeking talented and artistic candidates for our Summer 2026 Internship Program. As an intern for product design, you will be immersed in the various functions that contribute to the broader scope of our talented design team. You will gain valuable hands-on experience in every aspect of product design and pattern making. You will get to see how our talented design team interacts across other departments as you will be heavily exposed to those facets of the business. As an intern, you will join a team of talented and results-minded artists, leaders, and critical thinkers all driving toward the same goal - to delight customers and drive sales through multiple channels. We have two amazing, talented design teams at Loloi, and both are first among equals. Both teams create rugs, pillows, and wall art for their respective customer bases, including some of America's top retailers. One team focuses on some of the biggest U.S. national retailers while the other team focuses on the smaller independent retailers and/or collections. In addition to day-to-day responsibilities, all interns will participate in real-world business meetings. You will join a diverse group of individuals from a variety of colleges, universities, and areas of study. Our interns don't just get the grunt work; they are a valuable part of our small team and will have a lasting impact on the Loloi brand. Intern performance will be assessed using our internal review process and could potentially lead to a full-time offer. To apply, please include your updated portfolio or website within your application/resume. The deadline to apply is January 31, 2026. Please note this internship is a duration of 10-weeks, and is located at our headquarter office in Dallas, TX (June 15-August 21). Some highlights of our internship program include: Paid Internship + monthly living stipend Work in our corporate headquarter office 5 days a week (Dallas, TX) Team building and networking activities Group projects and career-building workshops Leadership and cross-functional learning opportunities Assigned mentor focused on your growth and development The Intern experience at Loloi is a comprehensive development-based role, designed to facilitate a robust Textile Product Design career path. Interns will be immersed in the various functions of the business that contribute to the broader scope of the Textile Product Design model, gaining valuable hands-on experience in skill competency areas. Successful Textile Product Design candidates will have the following knowledge, skills and abilities: Strong industry knowledge and passion for textiles Basic fit and pattern making skills Ability to work with a variety of work styles as well as the ability to work independently, flexible Instinct and passion for product and design Innovative, critical thinker with the ability to continuously operate strategically and work cross-functionally Strong leadership skills and communication skills, proven relationship builder Working toward a degree in product design or related field Loloi Rugs does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits. We seek a diverse pool of applicants and consider all qualified candidates regardless of race, ancestry, color, gender identity or expression, sexual orientation, religion, national origin, citizenship, disability, Veteran status, marital status, or any other protected status. If you have a special need or disability that requires accommodation, please let us know.

ServiceLink, the unmatched mortgage industry leader, is in search of a sharp, customer service-oriented Information Technology Technician.The ideal candidate will be seeking an opportunity to join a world-class information technology team providing support and services to its desktop users. If you thrive on being part of a high-performance team, we encourage you to apply today. This is an exciting time to join ServiceLink, where you will enjoy an entrepreneurship culture which drives innovation. In this role, you will… · Perform hardware and software break / fix work including but not limited to upgrades · Develop expert understanding of applications, internal software and associated technologies · Diagnose/resolve end-user problems including recognition, isolation, research of software/hardware errors/features if required and problem resolution · Assist in maintaining the LAN/WAN infrastructure on a day-to-day basis · Monitoring the infrastructure to identify/resolve issues · Respond to escalated end-user issues You possess … · Technical Associates Degree or equivalent preferred · 2+ Years of technical work experience in a corporate environment preferred · The ability to identify, develop and implement technical processes and solutions · Project development and management skills · Outstanding customer service skills Responsibilities · Perform application break / fix work including but not limited to upgrades · Develop expert understanding of applications, internal software and associated technologies · Diagnose/resolve end-user problems including recognition, isolation, research of software/hardware errors/features if required and problem resolution · Execute a daily caseload as assigned and provide updated ticket status information and/or case resolution · Assist in maintaining the LAN/WAN infrastructure on a day-to-day basis · Monitor the infrastructure to identify/resolve issues · Respond to escalated end-user issues · Participate in maintenance activities geared to ensuring the health and availability of infrastructure equipment · Provide problem analysis and support to ensure proper escalation during outages or periods of degraded infrastructure performance · Provide support utilizing all available tools including remote control technologies · Assist in the coordination and execution of planned and unplanned infrastructure downtime activities as required · Ability to carry, or otherwise move and position objects/employee equipment or like weighing up to 50 pounds · All other duties as assigned Qualifications MINIMUM QUALIFICATIONS • Technical Associates Degree preferred • 2+ Years of technical work experience • Experience in Windows 11 • Experience with Microsoft Office 365 • Experience with multiple hardware platforms • Certifications a plus • Effective problem-solving skills • Excellent customer service skills • Ability to multitask • Highly organized • Ability to work in a collaborative, team environment • Ability to be productive in a fast-paced environment • Ability to apply learning on a supervised basis · Ability to grasp new concepts and develop skill set

Job Type: Full-time, Permanent Internal Job Title: Technical Support Analyst - Tier 1 Reports To: Team Lead, Technical Support Job Requirement(s): Travel throughout Canada and USA, 1 week per month No. of Openings: 01 “PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we've only just begun! “ The Opportunity: We are changing the way people buy and service cars one dealership at a time. In business for over 35 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry. Each month we welcome hundreds of new users to our software platform, and we need your help. We are unique in the industry because we view our customers as business partners, technology innovators, and friends. Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules. And that is where you come into the picture. While specific roles are posted, PBS is always open to pivoting with quality people and adding to the team based on your skills and the needs of our customers. After you join the team, we will continue the process of moving you into new roles based on your talents, growth, and interests. The Role: PBS Systems is looking for an enthusiastic and organized individual to join our Client Services team. This role will support the PBS Install Services Team. As a Technical Support Analyst, you will provide top quality knowledge to our clients who contact our call center for issues or services providing immediate solutions and services or escalating, if necessary, to other departments. Technical Customer Service Representative is responsible for handling trouble shooting, documenting issues, training customers, and following up on incidents relating to our software/services and performing implementations. Responsibilities: Handling incoming external and internal issues, concerns, and requests through all our support channels (Phone, Email, Live Chat, etc.) within our department, and ensuring they are addressed in a professional and timely manner Logging and documenting all customer interactions within our ticketing system and escalating matters as required Collaborating with other groups/departments to streamline service delivery Identify opportunities to drive process improvements that positively impact the client's experience Develop knowledge and understanding of our software and the supporting Infrastructure Achieving relevant certification in line with department needs and requirements Achieving and exceeding KPI targets and other Metrics defined by the department Available to travel at least 1 week per month throughout the US and Canada Keeping abreast of Software enhancements and new releases, by reviewing release notes Commit to an ongoing personal development and cross-training as recommended by your Team Lead Qualifications: Relevant certification or post-secondary Diploma or Degree Valid Driver's License Strong understanding of Windows 7/8/10/11 Operating Systems and Windows 2019/2022 Servers Previous experience working with Networks (TCP/IP) Basic LAN/WAN knowledge CompTIA A+ and Network + Thorough understanding of PC hardware and software as well as Microsoft Products Excellent customer service skills Problem solving and trouble shooting skills Strong documentation abilities Effective time management and organization Strong multi-tasking and prioritization Excellent verbal and written communication skills Ability to work within and meet set deadlines Strong base knowledge of industry standard business applications Willingness to commit to an ongoing system of education and cross-training What we offer: Internal promotion and growth opportunities An education department dedicated to helping you with professional and personal development Internal promotion and growth opportunities Free parking Staff events Great referral bonus Staff discounts with GM, Dell, and more Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder. PBS Systems thanks all applicants for their interest, however only those selected for an interview will be contacted. PBS Systems is an employment-equity employer. Candidates who require accommodations throughout the recruitment process please contact the Recruiting Department.

Peak Utility Services Group is an integrated group of engineering and construction companies serving the Electric, Natural Gas and Telecommunications industry.  We provide a full suite of engineering, construction, operations, and maintenance services including repair, replacement, maintenance, and installation of natural gas, telecommunications, and electric infrastructure through five operating subsidiaries: Track Utilities, SiteWise, Kelly Cable, Riley Brothers and Superior Pipeline Services. Our Core Values: TRAITS : Trust, Respect, Accountability, Integrity, Teamwork, and Safety. Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Desktop and printer issues. Outlook issues. Mobile device issues - tablets/smartphones/other technology. Information Technology (IT) Helpdesk - Lansweeper. Voice over Internet Protocol (VOIP). Badging to enter and exit building. Comcast and Century Link requests and issues. Document policies and procedures. Keep our IT information current - exchange, active directory, and similar. Onboarding and exit processes - setting up and wiping computers. Manage and support Smartphone Apps. Microsoft licensing. Special IT projects assigned by Controller. Roles and Responsibilities: Provide Tier 1-2 technical support for employees via phone, email, chat, and ticketing system. Troubleshoot and resolve hardware and software issues on laptops and mobile devices. Perform password resets and account management across multiple systems. Assist with device setup, configuration, and deployment. Support Microsoft 365 applications and basic administration tasks. Document issues and resolutions in the ticketing system. Collaborate with IT lead on projects and infrastructure improvements. Responsibilities and Requirements: Must work on-site at our Saginaw, TX office (travel to other DFW offices may be required). Reliable transportation and a valid driver's license with a good driving record. Ability to work under 30 hours per week. At least 1 year of IT experience or currently enrolled in an IT-related degree program. Basic knowledge of Windows operating systems, mobile operating systems such as Android and iOS, networking, and troubleshooting. Strong communication and problem-solving skills. Preferred Qualifications: Familiarity with Microsoft 365, Intune, and other Azure products and services. Experience with ticketing systems. Exposure to networking concepts and device setup. Certifications such as CompTIA A+, Network+, ITIL, or similar are preferred but not required. Notes: The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.

Please note this posting is to advertise potential job opportunities. This exact role may not be open today but could open in the near future. When you apply, a Cisco representative may contact you directly if a relevant position opens. Applications are accepted until further notice. **Meet the Team** Our dedicated team members are building the future of Cisco's AI-driven platforms and data infrastructure, supporting innovation across the globe. You will join a collaborative environment focused on developing advanced data pipelines, secure cloud infrastructure, and automation solutions within business groups such as Security and Infra & Security (Compute, Cloud, Security teams). As part of this innovative team, you will contribute to the growth of cutting-edge technologies in data, intelligent systems, and cybersecurity automation. Explore opportunities at the intersection of security engineering, automation, and AI-helping to transform how Cisco and its customers harness secure, intelligent automation. **Your Impact** As a passionate software engineer, you will play a critical role in developing scalable, secure data pipelines, designing robust analytics platforms, and building automation infrastructure to support Cisco's security and cloud initiatives. Your expertise in programming, data systems, and cybersecurity allows you to solve complex challenges with innovation and precision. By building and maintaining essential security tools and automation platforms, you enable Cisco's business groups to leverage AI-driven, secure, and automated insights for operational excellence and strategic growth. Your contributions ensure reliable, high-quality, and secure infrastructure that supports Cisco's leadership in intelligent, security-first technology solutions. **Minimum Qualifications** + Currently enrolled in a certification program (e.g., Boot Camp, Apprenticeship, Community College or 4-Year University with 2 years of relevant experience) or currently enrolled in a graduate degree program with 0 years of relevant experience. + Experience writing, debugging, andmaintainingcode in Python or other scripting languages (such as Bash), with a focus on automating tasks, workflows, or processes. + Understanding of security protocols and principles (e.g., TLS/SSL, SSH, OAuth, SAML, IPsec) and familiarity with common cybersecurity tools. + Exposure to DevOps and DevSecOpspractices, including integrating security measures into CI/CD pipelines (e.g., Jenkins, GitHub Actions) and cloud environments. + Familiarity with cloud security concepts and experience using automation tools within software development and deployment workflows. **Preferred Qualifications** + Understanding ofartificial intelligence and machine learning concepts, algorithms, and basic implementation techniques. + Familiarity with securing cloud environments, including knowledge of cloud security best practices and commonly used security tools. + Experience or coursework related to securing containerized applications (e.g., Docker, Kubernetes), including vulnerability assessment and mitigation strategies. + Hands-on experience writing and executing automated tests for Python applications using thepytestframework. **Why Cisco?** At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you. **Message to applicants applying to work in the U.S. and/or Canada:** Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process. U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time. U.S. employees are eligible for paid time away as described below, subject to Cisco's policies: + 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees + 1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco + Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees + Exempt employees participate in Cisco's flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations) + 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next + Additional paid time away may be requested to deal with critical or emergency issues for family members + Optional 10 paid days per full calendar year to volunteer For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco's policies. Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows: + .75% of incentive target for each 1% of revenue attainment up to 50% of quota; + 1.5% of incentive target for each 1% of attainment between 50% and 75%; + 1% of incentive target for each 1% of attainment between 75% and 100%; and + Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid. The applicable full salary ranges for this position, by specific state, are listed below: New York City Metro Area: $44,000.00 - $185,000.00 Non-Metro New York state & Washington state: $44,000.00 - $185,000.00 * For quota-based sales roles on Cisco's sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined. ** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

**Summer 2026 Intern - Information Technology - Frisco, TX** Shape the future of technology at Keurig Dr Pepper (KDP) as a Summer 2026 IT Intern. This program is designed to give you hands-on experience with real business challenges while sharpening your technical skills and expanding your professional network. You'll have the opportunity to contribute in areas such as Data & Analytics, Automation & AI, Supply Chain Technology, Corporate IT Functions, or Program Management (PMO) - gaining a front-row seat to how IT powers a Fortune 500 company. This isn't just an internship, it's a chance to drive innovation, create business value, and grow as a future technology leader. **Shift/Schedule:** + The KDP 2026 Summer Intern Program will run from June 1 - August 7, 2026 + Full-time; 40 hours per week + Monday-Friday + 8:00am until 5:00pm + Hybrid **(Frisco, TX)** **As an Intern you will:** + Deliver impactful IT solutions that improve efficiency and enable smarter business decisions. + Analyze data, build reports, and identify insights that help drive company-wide strategies. + Collaborate with cross-functional teams on projects that shape how we work and serve customers. + Explore emerging technologies such as automation, AI, and advanced analytics to propose new ideas. + Gain exposure to KDP's Product Operating Model and agile ways of working while contributing to sprint planning, scrums, and reviews. + Own a project from start to finish and present your recommendations directly to KDP leadership. **Elements of the KDP Intern Program include:** + Engaging and partnering on innovative projects to gain experience in a challenging, cross functional team environment + Participate in meet & greets and lunch & learns with KDP executives and other organization leaders + Receive professional development training such as networking, professional skills development and presenting + Be paired with a mentor to enhance your knowledge of other parts of the business and build your network + Complete a project from start to finish and present it and your takeaways to your team, department vice president and other KDP stakeholders **Total Rewards:** + $31/hour + Paid bi-weekly + $2,500 Sign-on Bonus, paid within first 30 days of employment **Requirements:** + Currently enrolled in a Bachelor's program in Information Technology, Computer Science, Data Analytics, Software Engineering, Supply Chain Management, Business Information Systems, or a related field. + Available to work full-time for the duration of the program. + Strong problem-solving, communication, and organizational skills. + Proficiency in Microsoft Excel and PowerPoint; exposure to data visualization, programming, or ERP systems is preferred. + A curious, self-driven mindset with passion for using technology to solve business problems. **Please note:** This position is limited to persons with permanent right to work in the United States. We incorporate HireVue, an automated interview tool, into our campus recruitment process. Please visit this **link (**************************************************** to learn more about HireVue and how to prepare. *We recommend checking with your campus career center for additional preparation resources such as InterviewStream, Big Interview and more. **Company Overview:** Keurig Dr Pepper (NASDAQ: KDP) is a leading beverage company in North America, with a portfolio of more than 125 owned, licensed and partners brands and powerful distribution capabilities to provide a beverage for every need, anytime, anywhere. We operate with a differentiated business model and world-class brand portfolio, powered by a talented and engaged team that is anchored in our values. We work with big, exciting beverage brands and the #1 single-serve coffee brewing system in North America at KDP, and we have fun doing it! Together, we have built a leading beverage company in North America offering hot and cold beverages together at scale. Whatever your area of expertise, at KDP you can be a part of a team that's proud of its brands, partnerships, innovation, and growth. Will you join us? We strive to be an employer of choice, providing a culture and opportunities that empower our team of ~29,000 employees to grow and develop. We offer robust benefits to support your health and wellness as well as your personal and financial well-being. We also provide employee programs designed to enhance your professional growth and development, while ensuring you feel valued, inspired and appreciated at work. Keurig Dr Pepper is an equal opportunity employer and recruits qualified applicants and advances in employment its employees without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, age, disability or association with a person with a disability, medical condition, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law. **A.I. Disclosure:** KDP uses artificial intelligence to assist with initial resume screening and candidate matching. This technology helps us efficiently identify candidates whose qualifications align with our open roles. If you prefer not to have your application processed using artificial intelligence, you may opt out by emailing your resume and qualifications directly to **************** . Keurig Dr Pepper is an equal opportunity employer and affirmatively seeks diversity in its workforce. Keurig Dr Pepper recruits qualified applicants and advances in employment its employees without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, age, disability or association with a person with a disability, medical condition, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law.

About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. You'll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class "A" Technical School - Pensacola, FL (18-26 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training

The IT Support Specialist I supports both local and field users, including those in corporate, sales and construction offices. This position requires the deployment, replacement, repair, and troubleshooting of Windows desktops and laptops and other mobile devices such as cell phones, and iPads. The IT Support Specialist I also troubleshoots printers, copiers, scanners, phones, projectors, mobile devices, large displays, conference room equipment, and other networking equipment as needed. Essential Duties and Responsibilities * Provide corporate, sales and construction users with technical support on-site, at both General Office and remote locations over the phone, via email, or by utilization of remote assistance tools. * Provide technical support for internet and network related issues; troubleshoot and report outages to internet service providers while staying in communication with the Service Desk team with the objective of prompt service recovery. * Provide technical support for Windows, and other mobile operating systems such as iOS. * Set up computers for deployment by means of company approved configuration. * Perform computer repairs, correct printing and scanning issues, and address network outages with critical deadlines. * Provide technical support for in-house applications and services as well as other industry leading software programs such as Microsoft Office, Microsoft Teams, AutoCAD, Architecture, 3ds MAX, Civil 3D, Design Review, Adobe Creative Suite, BlueBeam Revu. * Participate and assist in hardware and software rollout projects. * Hardware and software rollout involves planning and coordination with the rest of the department. Hardware and software rollouts are preferably to be done with little or no downtime to the users. * Assess severity of network problems and communicate to the Service Desk team and management as necessary. * Provide new hires with basic introduction to hardware and software (assist users to familiarize themselves with network resources). * Assist with auditing and managing of computer equipment and other network related infrastructure such as routers, switches, internet lines, and wireless cards. * Responsible for completion and follow through with a list of assigned tasks and projects within specified timelines. * Ability to work independently when necessary but able to collaborate with the Service Desk team. * Other duties as assigned.

IT Intern - The Potter's House Department: Information Technology (IT) Type: Internship (12 weeks, up to 20 hours per week) Compensation: Paid hourly | No overtime | No benefits Working Days Required: Tuesday through Friday & Sunday ----------------------------------------------------------------------------------------------------------------- About the IT Department The Information Technology Department at The Potter's House supports all aspects of the organization's digital infrastructure-from live production and broadcast technology to systems administration and user support. Our team ensures that every ministry, department, and event operates with technical excellence and reliability. We are seeking a dedicated and curious IT Intern to support daily technology operations and gain hands-on experience in troubleshooting, systems support, and user assistance. This role provides practical exposure to hardware, software, and network operations within a professional ministry environment. ------------------------------------------------------------------------------------------------------------------ What You'll Do Assist with Audio/Visual (AV) and livestream production teams during services and special events. Support network infrastructure upgrades, configuration, and maintenance. Assist in upgrading and managing digital signage systems across the campus. Develop and update SharePoint intranet pages to improve internal communication. Participate in web and mobile app testing, providing quality assurance feedback. Assist in developing workflow and process automation using available digital tools. Provide end-user technical support, including troubleshooting devices, software, and connectivity. Uphold The Potter's House standards of professionalism, hospitality, and confidentiality. ------------------------------------------------------------------------------------------------------------------ What You'll Bring Must possess a high school diploma or GED. Must provide two (2) non-family recommendation letters (teacher, pastor, or supervisor). Interest in information technology, computer science, or systems administration. Basic understanding of computer hardware, operating systems, and networking principles. Strong problem-solving skills and willingness to learn. Excellent communication and teamwork abilities. Ability to lift up to 25 lbs and assist with equipment setup. ------------------------------------------------------------------------------------------------------------------ Additional Details Duration: 12 weeks, up to 20 hours per week. Schedule: Tuesday through Friday & Sunday. Additional event support may be required. Employment Requirements: Background check Drug screen Education verification Employment is contingent upon successful completion of all screenings. Compensation: Paid hourly; no overtime or benefits. ------------------------------------------------------------------------------------------------------------------ Why Join Us This internship offers a unique opportunity to explore multiple aspects of IT operations in a large-scale, mission-driven environment. Interns will gain practical skills in troubleshooting, digital systems, live production, and workflow development-while supporting the technology that helps The Potter's House reach audiences worldwide. Disclaimer This job description in no way states or implies that these are the only duties to be performed by the intern occupying this role. Interns will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor. Such tasks shall be capable of being performed with reasonable accommodation, if necessary, that does not impair a business necessity or impose an undue business hardship, and without presenting a direct threat to the safety of the intern or others. Powered by JazzHR XZpcr4stZR

We are currently seeking an IT Service Management Intern for the IT department located in our Dallas, TX office. This is a paid summer internship opportunity with housing provided if needed. The intern will help the IT service management team by assisting with active projects regarding our ITSM tool, ServiceNow, as well as participating in change management, major incident management as well as other various projects assigned. Responsibilities: Participate in change management and major incident management. Participate in our ongoing ServiceNow projects. Gather and document requirements. Test and document new software functionality. Train users newly implemented features. Assist will implementation of standard operating procedure knowledge base. Preferred Degree Background: Rising junior or senior pursuing an undergraduate degree or master's in IT Service Management or Management Information Systems. Minimum of 3.0 grade point average. Required Skills/Knowledge: Interest in IT Service Management, and the desire to provide users the best possible experience with IT. Proficient in Microsoft Office 365 tools (i.e., Excel, SharePoint, Access, etc.). Experience with process flow tools, like Microsoft Visio, is a plus. Abilities/Behaviors: Independent worker with good technical skills. Ability to work in a team environment. Ability to manage multiple tasks and areas of responsibility concurrently. Enthusiastic to learn and take on new opportunities. Company Highlights: For 90 years, we have nurtured creative ideas and turned them into successful realities using three core strategic pillars - creativity, excellence, and people. Highly competitive compensation Hybrid work options available for most roles Free covered employee parking for Dallas HQ based employees Free specialty coffee bar in the Dallas HQ Onsite breakfast and lunch area in the Dallas HQ Commitment to the following ideals: Work/Life Balance Ongoing professional development opportunities An exceptional employee experience Hunt is committed to a diverse and inclusive workplace. Hunt is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. #LI-ONSITE #LI-HuntOil

The SouthState story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond - we are known for combining personal relationships with forward-thinking solutions. We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here! Our Information Technology Risk Internship Program offers a dynamic 10-week experience designed to provide undergraduate students with a comprehensive introduction to banking operations, risk management strategies, Identity and Access Management and career opportunities in IT risk. Interns will collaborate with seasoned professionals within our banking teams, gaining hands-on exposure to operational processes, client engagement, and business initiatives that drive success and community impact. Throughout the program, we prioritize your professional growth, equipping you with the skills and knowledge needed to advance your career. You'll develop a deep understanding of our brand voice and digital culture while engaging in professional development, analytical training, and networking. Key program components include: * Onboarding Week: Kick off your internship with an orientation, featuring training sessions, networking with peers and SouthState leaders, and an introduction to our banking business. * Hands-On Experience: Work alongside high-performing teams, participating in daily activities to build analytical and creative skills, and gain insight into critical banking and IT risk processes. * Mentorship & Support: Partner with experienced team members who provide guidance, answer questions, and offer feedback to help you navigate challenges and grow professionally. * Speaker Series: Hear from senior leaders about industry trends in banking and IT risk, and how to maximize your internship experience. * Networking Opportunities: Engage in organized events to connect with peers, employees, and leaders across the organization while contributing to community initiatives. In This Role, You Will: * Participate in internship program activities, including workshops, training sessions, and special projects. * Assist within the Identity and Access Management team to understand identity lifecycle management and develop strategic goals for a better user experience. * Conduct market research and analysis to identify client needs and recommend tailored banking and IT risk solutions. * Assist with data analytics, due diligence on banking platforms, and document reviews to support client engagement and outreach. * Collaborate with risk managers, analysts/specialists, and team leaders to contribute to real-time consumer and business initiatives. * Support activities to enhance user engagement and promote banking services through various channels. * Prioritize tasks, maintain attention to detail, meet deadlines, and thrive in a fast-paced, dynamic environment. Qualifications and Education Requirements: * Education: 3.4 GPA preferred. Current undergraduate student pursuing a Bachelor's degree in Business Management, Project Management, Information Systems, or a related field; Rising Senior graduating in 2027. * Skills: Proficient in Microsoft Excel, PowerPoint, and Word; strong analytical and creative mindset, and eagerness to learn. * Attributes: Detail-oriented, proactive, and able to work effectively under pressure. Training Requirements: * Complete mandatory new hire compliance training and New Employee Orientation. Physical Demands: * Ability to effectively access and interpret information on computer screens, documents, and reports. The role requires extended time using a computer, which can be accommodated by sitting or standing at an appropriate desk. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This internship provides a unique opportunity to immerse yourself in Information Technology Risk, build a professional network, and develop skills that will propel your career forward. Join us to make a meaningful impact while gaining invaluable experience! WORK ENVIRONMENT This position is an in office environment, 5 days a week: 40 hours a week. Work Location: 7777 Henneman Way McKinney, Texas 75070 Equal Opportunity Employer, including disabled/veterans.

Service Desk Intern Summary Goals: I partner with the team on reviewing incoming support requests from phone, email and monitoring alerts and incidents. This requires actively listening and communicating and empathy for end users on basic issues (usually classified as quick hits). I may be asked to assist with system setups, 2nd hands on projects or for research work. Administratively, I enter ticket notes and time details into our tracking system, review documentation or other Fulcrum systems. What will you learn? 50% Take ownership for client relationships and their satisfaction: Begin learning how to set and manage the client's expectation for the ticket's lifecycle to include triage, in progress, scheduling, waiting, and resolution. Begin learning how to take and manage incoming support requests by answering the Service Desk phone queue and assisting to watch the New ticket support queue for critical tickets. Begin learning technical support language and processes, being in a real-world environment Begin learning how to use Fulcrum tools and learn about client environment Begin learning how to work on a support team collaborating using Microsoft Teams, Microsoft Outlook and phone systems. Provide excellent client service by listening, communicating using both verbal and written communication skills. 30% Apply existing and cultivate new technical skills: · Begin learning how to access technical documentation and understand client networks. · Begin learning how to apply knowledge to understand differing Windows infrastructures to support business networks, especially DNS, DHCP, Active Directory, event logs and Group Policy. · Begin learning how to follow and apply the troubleshooting process · Begin learning how access Office 365 environments and make minor changes · Begin learning about other network technologies such as infrastructure devices, printing and cloud based infrastructure. 20% Complete professional development and career path objectives for intern period: Complete required trainings: Breach Secure Now security awareness training (includes HIPAA) ********************************* Trumethods Service Desk training ************************************* Complete Microsoft assigned learning path ********************************* to use stack tools Screenconnect remote control IT Glue documentation Autotask ticketing Datto RMM server monitoring Auvik device monitoring Projected Career Path: 2023 ▪ Get certified on stack tools Datto RMM Auvik ▪ Earn additional technical certification Cisco Duo MailProtector SentinelOne EDR Sonicwall 2024 ▪ TBD Projected Time Allocation: 65% Client interactions and troubleshooting 25% Professional development, including staying informed of applicable technology advancements 10% Office meetings, team member collaboration, miscellaneous Duties and Responsibilities: 60% Client Services · Determine whether problems are caused by hardware or software and troubleshoot all incidents remotely. · Respond promptly to incoming tickets via e-mail and phone calls. · Evaluate each call to classify the nature, affected users, systems, hardware, and services and determine appropriate response and referral. · Develop proactive solutions before escalating support incidents based on client impact. · Communicate with customers regarding call status and follow-up with customer to assess customer satisfaction level. · Focus on customer relations achieving user comfort level on computer applications and equipment. · Maintain consistent communication with all parties including end-users, their managers or higher, as well as our Service Desk Managers. 30% Reporting and Best Practices · Document and enter all work in Autotask. · Understand processes in Autotask by completing assigned training materials and blueprints on the Autotask University. · Provide remote location support according to manufacturer's and vendors best practices. · Plan, prepare, and deliver written reports to Service Desk Management and/or Clients on Service Desk Performance. · Recommend changes or propose an improvement or enhancement to Service Desk Management. 10% Professional Development · Participate in company sponsored job related activities and training to further develop your technical skills. · Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry. High school diploma or equivalent. Skills and Qualifications Education Computer Skills Proficient in Windows and Macintosh Microsoft Office Suite. Post-Secondary courses in computer science or information technology. CompTIA A+, Network+ or similar training. Certificates, Licenses, Registrations Other Skills & Abilities Strong knowledge of Microsoft Windows 10 and Microsoft Office Suite Knowledge of fundamental operations of relevant software, hardware and other equipment, especially in a business environment. Knowledge and experience of customer services practices. Experience Some experience utilizing computer hardware, software and networking. Experience with remote access software. Customer Service industry experience Work Related Competencies To perform the job successfully, an individual should demonstrate the following competencies that are specific to this job: Communication: Communicates based on others' preferred style; Confirms understanding through active listening; Confirms commitment at key stages of process; Responds quickly to Client doubts or concerns; Communications are consistent with our values and standards. Client Engagement: Listening to Client concerns is a priority; Confirms understanding through active listening; Takes responsibility for resolving Client issues; Communicates key points in-writing to Clients; Confirms Client issues are resolved promptly; Documents activities in Connect Wise. Documentation - Tech People: Enters true time worked on service tickets; Enters time worked as it is completed; Documents work in an understandable manner; Keeps activities current - no red; Lives by the standard: If it's not in Connect Wise, then it did not happen. Service Desk: Resolves technical issues involving our Microsoft solutions; Provides competent support of disaster recovery solutions; Offers basic tech support for WAN/LAN, firewalls, and security; Delivers high quality remote access solution support; Analyzes the remote monitoring alerts and notifications. Teamwork: Contributes to a positive team effort; Balances team and individual responsibilities; Listens attentively and openly to others' views; Gives and sincerely accepts feedback; Helps the team stay focused on key objectives; Resolves team conflict before it escalates; Places the team's success above own interests. Ticket Management: Consistently communicates work done to Clients; Regularly confirms Client satisfaction at completion of jobs; Always confirms problems are fixed and Clients satisfied; Updates and closes out tickets in Connect Wise; Work confirmations are done by phone and email Company Culture Mission: One Technology Solution: Yours Values: Take personal ownership of self Inspires client confidence Plan, do, review Look to future Actively listen and communicate Work as a team Vision: Our Clients call us for advice when they have business needs because we have earned their confidence as knowledgeable advisors and trusted friends Physical Demands While performing the duties of this job, an individual is regularly required to talk and hear. The person must occasionally lift and/or move up to 100 pounds. The individual is frequently required to stand for long periods, walk, sit, use hands and fingers to handle or feel, and reach with hands and arms. The person must have good close and distance vision, be able to distinguish color and focus easily. Occasionally work will need to be performed outside of normal business hours and on weekends. This position requires you to drive a motor vehicle to visit clients, attend meetings and events. You must provide the Company with a copy of your valid driver's license and proof of insurance and maintain both for the duration of your employment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environment The noise level in the work environment is usually moderate. Travel is estimated to be 10 percent of the time. Intent and Function of Your Strategic Plan Employee strategic plans help our people work well together and increase our ability as an organization to deliver a more consistently positive experience for our Clients. These strategic plans are an essential part of our compensation system, performance appraisal system, and related promotion, transfer, layoff, and termination decisions. Your strategic plan includes only the essential functions and basic duties of your responsibilities. Requirements, skills, and abilities included are the minimal standards necessary to successfully perform the job whereas less important activities have been excluded. In no instance should this document be interpreted as all-inclusive. Supervisors may assign additional appropriate activities and requirements. It is possible your duties may be modified to reasonably accommodate disabled individuals in accordance with the Americans with Disabilities Act. At no time will you purposefully be asked to do anything which may pose serious health or safety risks to yourself or others, or which impose undue hardships on our Company. Your strategic plan is not intended as and does not create an employment contract. Our Company is an at-will employer. At any time, employees can be terminated for any reason not prohibited by law