Information technology internship jobs in Babylon, NY

Join the Advantage Tennis Clubs Team! We are seeking a highly motivated and experienced IT Systems and Software Administrator with 3-5 years of relevant experience to join our team. This full-time position is critical for managing our internal IT infrastructure, coordinating with external vendors, and optimizing the utilization of software programs across all departments. The ideal candidate will be a proactive problem-solver, highly organized, and possess excellent technical and interpersonal skills. Key Responsibilities IT System Management & Vendor Coordination: Serve as the primary internal contact for all IT-related issues, troubleshooting, and infrastructure needs. Coordinate, manage, and evaluate the performance of outside IT vendors and service providers to ensure secure, reliable, and cost-effective IT operations. Manage network setup, user accounts, hardware procurement, and routine system maintenance and updates. Software Deployment & Management: Set up, configure, and manage software programs used across the entire organization (e.g., productivity suites, ERP/CRM, specialized departmental tools). Develop and implement company-wide software usage policies and best practices. Provide training and technical support to employees on various software platforms. Departmental Software Optimization: Coordinate closely with the Accounting and Sales teams to analyze their current software utilization (e.g., accounting software, CRM systems) and identify opportunities for optimization, integration, and efficiency gains. Translate departmental needs into technical requirements for software solutions. Compliance and HR Support: Assist the Human Resources department in the setup and management of compliance-related software and systems (e.g., training tracking, policy management, PII security). Ensure all IT systems and data handling practices adhere to relevant industry and legal compliance standards. Integrations and Projects: Lead and assist in all electronic and internet-related integrations and projects, including connecting disparate software systems and migrating data. Evaluate new technologies and software solutions to recommend improvements to the company's IT landscape. Qualifications Experience: 3-5 years of professional experience in an IT, Software Administration, or Systems Analyst role. Education: Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent practical experience). Technical Skills: Proven experience managing cloud services (e.g., Microsoft 365, Google Workspace) and basic networking concepts (TCP/IP, VPNs, Wi-Fi). Familiarity with various software types, including CRM, ERP, Accounting software, and HRIS/Compliance tools. Knowledge of IT security best practices, data backup, and recovery procedures. Soft Skills: Exceptional communication and interpersonal skills for vendor coordination and employee support. Strong organizational skills and the ability to manage multiple projects simultaneously. Demonstrated ability to work collaboratively with non-technical business units (Sales, Accounting, HR) to achieve technology-driven objectives. Benefits: Competitive salary commensurate with experience. Health insurance. Paid time off and holidays.

Pay: $40-50 hr We are seeking a detail-oriented and customer-focused IT Operations Specialist to oversee and support a dynamic in-office technical environment. The ideal candidate will manage hardware inventory, provide expert in-person support, troubleshoot hardware and software issues across a range of devices, and collaborate with various teams to ensure seamless technology operations. If you have a knack for swift problem-solving, strong technical knowledge, and a commitment to white-glove service, this position offers an excellent opportunity to contribute to our organization's success. Requirements 3-5 years of experience in system administration or a similar IT support role Proven experience managing on-site inventory, hardware requests, and vendor coordination Strong Mac experience is essential Expertise in providing white-glove, high-level support In-depth knowledge of networking concepts (TCP/IP protocols, Wi-Fi, VPN, wired connections) Familiarity with Google Workspace and Microsoft 365 platforms Ability to troubleshoot AV equipment (e.g., Neat Bars, Zoom Rooms) Experience with Active Directory or Okta for user provisioning and permissions Competency in handling user access requests and security protocols Experience with mobile device management (MDM) and software/hardware installations Ability to assist with conference room technology setup and troubleshooting Responsibilities Manage on-site inventory, including hardware requests, shipping, receiving, and vendor interactions Provide in-person, white-glove support for end-users' hardware and software issues across various devices Support user access management, ensuring proper permissions in AD, GSuite, Okta, and similar systems Troubleshoot network connectivity issues (Wi-Fi, VPN, wired) and assist with software installations and mobile device setups Collaborate with Office Operations and Network Engineering teams on in-office technology setup and troubleshooting Perform routine maintenance, updates, and system checks Document support requests accurately in the ticketing system and ensure timely resolution Escalate complex issues appropriately to specialized support teams as needed

IT Helpdesk Support Intern (Part-Time, 6-Month Contract) Company: Global Computer Systems (GCS) About the Role We're looking for a driven, detail-oriented IT Helpdesk Support Intern to join our technical team on a part-time basis for a 6-month contract. This role is ideal for a student or early-career professional looking to gain hands-on experience in a fast-paced Managed Service Provider (MSP) environment. You'll work closely with senior engineers and support staff to resolve day-to-day technical issues for our clients across Long Island and the NYC metro area. What You'll Do • Provide first-line technical support to end users via phone, ticketing system, and remote tools • Troubleshoot issues related to Windows OS, Office 365, hardware, printers, and basic networking • Assist in user onboarding/offboarding (account creation, permissions, hardware prep) • Document solutions, troubleshooting steps, and system updates in our ticketing platform • Escalate advanced issues to senior engineers when required • Support various internal IT projects and routine maintenance tasks • Maintain professionalism and strong communication with clients and team members What We're Looking For • Currently pursuing or recently completed a degree/certification in Information Technology, Cybersecurity, Computer Science, or related field • Strong interest in technical support and desire to work in an MSP-style environment • Familiarity with Windows 10/11, Microsoft 365, and basic networking concepts • Excellent communication, organization, and customer-service skills • Ability to work independently and follow documented procedures • Availability Monday to Wednesday from 9:00 AM to 5:30 PM (approximately 24 hours per week, with potential for additional hours based on company need) Nice to Have • Experience with ticketing systems (e.g., Atera, ConnectWise, Autotask, etc.) • Basic understanding of Active Directory, DNS, and remote management tools • Previous helpdesk, internship, or hands-on lab experience What You'll Gain • Real-world experience supporting small to mid-sized businesses in diverse industries • Hands-on exposure to enterprise-grade tools, cybersecurity platforms, and MSP best practices • Mentorship from senior engineers and leadership • A pathway to potential future full-time opportunities Contract Details • Duration: 6-month contract Type: Part-time internship (Monday to Wednesday, 9:00 AM to 5:30 PM, approximately 24 hours per week, with potential for additional hours based on company need) • Compensation: Competitive hourly rate based on experience • On-site Requirements: Primarily in-office; some remote flexibility based on workload and performance Company Description Global Computer Systems is a 360-degree IT solutions firm located in Port Jefferson, New York. With over 25 years of experience, we assist local businesses in reducing downtime, managing and protecting their networks. In partnership with industry giants like Microsoft, Crowdstrike, Proofpoint, Fortinet, Veeam, VMware, and more; We provide comprehensive solutions for the full tech stack and attack surface.

This role is a fantastic opportunity to gain global exposure working for a top international law firm and to learn the unique approach that a truly global organization brings to Information Technology. Key Relationships The Service Desk is the first point of contact for both internal staff and external clients; it is essential for the Analyst to deliver a high level of service to both groups. Works closely with Support Team Managers to deliver an efficient and effective service. Collaborates with other IT Service Management teams to ensure seamless support, service, and security. Context The Analyst is primarily responsible for resolving customer issues raised via phone or email. This role involves being a reliable point of contact for users, escalating issues when necessary, and maintaining strong customer relationships. The IT function is crucial to the firm's daily success, and this role plays an essential part in that model. Role and Responsibilities Act as a single point of contact for users via phone, email, or self-service portal for IT issues and queries. Take responsibility for incident resolution, ensuring as many as possible are resolved at first line. Maintain effective working knowledge across all IT support areas to maximize first-call resolution. Log, assign, track, and respond to incidents and requests in line with agreed standards and procedures. Provide timely updates to customers and escalate appropriately when required. Ensure accurate records are maintained in the IT Service Management System. Deliver a “white glove” level of service to users. Escalate incidents and requests to management or second/third-line teams when necessary, ensuring users are updated throughout the process. Build and maintain strong customer relationships. Promote awareness and compliance with Information Security policies and complete required annual training. Team This position reports directly to the Service Desk Manager and works closely with other members of the regional and global IT teams. Key Requirements Minimum of 3 years' experience in a Service Desk role, including support calls and working with a ticketing system (law firm experience preferred but not required). Knowledge of iManage Work, Windows 10, and Apple iOS. Strong knowledge of Microsoft technologies (Office 365, Teams, OneDrive, etc.). Experience with Remote Support tools (SCCM, TeamViewer) and Active Directory. Ability to work well under pressure. Excellent communication skills. Flexible, customer-focused approach to service delivery. Strong team player, willing to share knowledge with others. Ability to work independently when needed.

Level 1 IT Technician Office: Long Island City, NY (daily travel to client sites in NYC required) Company: TEC Building Systems LLC | tecsystemsnyc.com Salary range: $55,000 - $65,000 Reports to: Basim Sharhan, IT Manager Recruiter: Kate Lewis, People Ops Program Manager Please apply on LinkedIn and send resume and cover letter to ********************* OVERVIEW TEC Building Systems is seeking a Level 1 IT Technician to join our growing team. In this role, you'll design, maintain, and troubleshoot the hardware and software of our customers' building management systems. You'll provide technical support both in-house and on-site, perform upgrades and preventive maintenance, and assist with training non-technical staff in troubleshooting techniques. This position requires daily travel to client sites throughout New York. Applicants must hold a valid driver's license. RESPONSIBILITIES Perform preventative maintenance on servers and workstations at customer sites Install and configure desktop and laptop computers, peripherals, and related hardware Integrate devices into network environments and test software applications Provide Tier 1 hardware and software support for Windows devices Deliver on-site technical support and ensure client satisfaction during deployments Document all work assignments, resolutions, and client approvals Provide help desk support: problem determination, documentation, diagnostics, resolution, and ticket escalation Troubleshoot hardware, software, and connectivity issues for end users Support users with MS Office, antivirus tools, mobile devices, and peripherals Use remote desktop software to resolve issues or walk clients through solutions Act as a liaison between customers and internal IT staff for accurate problem interpretation Maintain accurate ticketing and reporting in the help desk system QUALIFICATIONS Required: Experience: Minimum 1+ year of frontline IT support (help desk, service desk, or equivalent). Customer Service: Strong interpersonal, customer service, and follow-up skills with a focus on user satisfaction. Communication: Excellent written and verbal communication, including the ability to explain technical concepts to non-technical users. Work Style: Self-motivated, reliable, and able to work independently while managing multiple priorities. Operating Systems: Hands-on troubleshooting experience with Microsoft Windows 10 and Windows 11; familiarity with Windows Server 2016/2019. Software & Applications: Proficiency with Microsoft 365/Office 365 suite, endpoint security/antivirus tools, and common business applications. Hardware & Peripherals: Experience supporting desktops, laptops, printers, scanners, and mobile devices (iOS/Android). Networking: Basic understanding of TCP/IP, DNS, DHCP, and VPN concepts. Documentation: Strong documentation, ticketing, and research skills; experience with ITSM platforms (e.g., ConnectWise, ServiceNow, or similar) is a plus. Licensing & Compliance: Awareness of data security, acceptable use, and basic IT compliance practices. Other: Valid driver's license and ability to travel daily within the New York metropolitan area. Preferred (Nice to Have): CompTIA A+, Network+, or equivalent certification. Exposure to Active Directory (user accounts, password resets, group membership). Experience with remote support tools (TeamViewer, AnyDesk, RDP, etc.). Familiarity with basic IT asset management and inventory tracking. WHY JOIN TEC? Since 1981, TEC Building Systems has been a trusted leader in building automation. Based in Long Island City, we design and deliver custom control solutions for New York's most iconic projects. At TEC, you'll join a collaborative, future-focused team with opportunities for growth, training, and long-term career development.

At Ripple, we're building a world where value moves like information does today. It's big, it's bold, and we're already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs. If you're ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value. THE WORK: We are seeking a highly experienced and motivated Trading Desk Support Specialist to deliver continuous and exceptional technical support to our trading teams. The role requires an individual who thrives under pressure, is deeply familiar with trading desk technology, and is the primary technical contact for high-performing financial professionals. You will enjoy the outstanding opportunity to assist our world-class trading operations! WHAT YOU'LL DO: Provide immediate, daily hands-on support for trading desks through walk-ups, tickets, and chats. Start coverage at 6:30 AM to ensure continuous trader workstation availability and optimal performance for low-latency trading. Respond to and resolve high-severity incidents within SLAs, providing detailed root cause analysis and partnering with trading systems teams to prevent recurrence. Serve as the Subject Matter Expert, providing support on Windows and Mac operating systems, diagnosing issues with high-performance PC/trader workstation hardware. Support and troubleshoot critical trading systems, including Bloomberg Terminals and Trading OMS systems, alongside core enterprise applications (Okta, Slack, Google Workspace, Office365, Atlassian suite, Zoom, etc.). Maintain a real-time, accurate inventory database of all trading desk assets, including hardware, software licenses, and entitlements tied to front-office applications. Manage employee lifecycle tasks for the Front Office, including onboarding, offboarding, equipment reclamation, and leading New Hire IT Orientation and day-one technical mentorship. WHAT YOU'LL BRING: 8+ years of direct experience providing technical support to Front Office trading desks. In-depth knowledge of fixed income and delta one products, trading workflows, and market data systems. Hands-on experience supporting enterprise SaaS platforms (Google Workspace, Okta, Slack, Atlassian suite, etc.). Proficiency with ticketing systems such as Jira Service Desk (or FreshService) and ticket-based workflows. Experience with conference room technologies (e.g., Neat, Crestron, Logitech AV systems) is advantageous. Outstanding communication and interpersonal abilities, capable of serving as the initial point of contact for traders, handling expectations and providing solutions promptly. Series 99 certification or an equivalent credential is a plus. For positions that will be based in NY, the annual salary range for this position is below. Actual salaries may vary based on numerous factors including, among other things, an individual applicant's experience and qualifications for the position. This range does not include equity or additional compensation, such as bonuses or commissions. NY Annual Base Salary Range: $96,000 USD - $110,000 USD WHO WE ARE: Do Your Best Work The opportunity to build in a fast-paced start-up environment with experienced industry leaders A learning environment where you can dive deep into the latest technologies and make an impact. A professional development budget to support other modes of learning. Thrive in an environment where no matter what race, ethnicity, gender, origin, or culture they identify with, every employee is a respected, valued, and empowered part of the team. In-office collaboration for moments that matter is important to our culture, and we give managers and teams the flexibility to decide which 10+ days a month they come in. Bi-weekly all-company meeting - business updates and ask me anything style discussion with our Leadership Team We come together for moments that matter which include team offsites, team bonding activities, happy hours and more! Take Control of Your Finances Competitive salary, bonuses, and equity Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support Employee giving match Mobile phone stipend Take Care of Yourself R&R days so you can rest and recharge Generous wellness reimbursement and weekly onsite & virtual programming Generous vacation policy - work with your manager to take time off when you need it Industry-leading parental leave policies. Family planning benefits. Catered lunches, fully-stocked kitchens with premium snacks/beverages, and plenty of fun events Benefits listed above are for full-time employees. Ripple is an Equal Opportunity Employer. We're committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance. Please find our UK/EU Applicant Privacy Notice and our California Applicant Privacy Notice for reference.

Insight Global is hiring a Campus Technician to service their customer in Manhattan. This role will require technical support for users located on the Wells Fargo campus specifically supporting the users on their trading floor. You will be responsible for assisting with all types of tickets that we receive such as troubleshoot and resolve software issues, hardware issues (provide a hot swap and assist with first time login), WAVE/VDI support, Reimage desktops and laptops, assist with installs, moves, LifeCycle events and EMDL disposal. You will be reimaging users devices via COSMIC utility and transfer end user data. This role will primarily support trading floor users which have taxing demands. The skillset that is needed includes supporting Microsoft Office 365 - specifically Outlook and Excel at a minimum. Experience supporting mobile devices including iPhone/iPad with corporate email and Microsoft Teams via Intune. Being able to multitask, answer phone calls, assist users via Remote Assistant, handle shoulder taps/walk-ups, and prioritize work is also vital. Required Skills & Experience 3-5 Years Experience providing software/hardware support, server, cisco technology knowledge in a professional setting Proficiency with troubleshooting/supporting MS office suite of applications including MS Teams outlook and WinOS. Prior experience Assisting with administration of Virtual/Desktop/Laptop Management and infrastructure applications including VDI, patch management, encryption technologies, Anti-virus, incident/Request management Previous experience working in ServiceNow (a plus) ticketing system or similar Proficient in backing users' data, recovering data, and reimaging users' devices both remotely and at users' desk. Strong customer communication and service skills Knowledge of two factor authentication Must be able to work independently in a fast pace high profile environment Able to work onsite at location M-F 8am - 5pm local time with flexibility to stay after 5pm if needed

Job Title : Desktop Support Engineer Duration : Fulltime Responsibilities “Break Fix” support incorporates the IT Onsite Desktop diagnosis and repair of hardware/software by replacing faulty components or configuring replacement equipment OEM Vendor co-ordination for faulty or new hardware requirements “IMAC” is an industry term for Install, Move, Add, Change of IT equipment. Typically, this would include configuration and installation of equipment for new users, moving equipment from one location to another within a site and upgrading hardware, de-installation of software/application “Desk Side Support” includes all types of physical assistance required at the desk of an end user to resolve IT related issues In Scope: Incident Management for Endpoint Devices - Laptop/Desktop/Mobile Devices along handling hardware issues for Monitors and Printers (Best effort basis and accordingly co-ordination with OEM vendor) Hands and Feet support for Video Conferencing equipment and rooms, coordinate with resolver teams/OEMs for any additional support Co-ordination with OEM on Hardware/Software issues Ticket information documentation using ITSM tool. Perform advanced troubleshooting - technology and applications troubleshooting/repair/resolution for all endpoints (laptops, desktops, kiosk machines, and mobiles/tablets) Deployment and configuration of new hire equipment (Manually and/or using automated Tools) Deploying and troubleshooting Windows-based and Mac-based workstations in a corporate environment leveraging Autopilots, Microsoft Intune, JAMF, and other system management tools Hardware and software provisioning (check-in and check-out) Coordinate with the other IT groups to achieve the committed SLAs and deliver world-class customer service Articulate technical solutions to non-technical users in simple and easy to understand terms Occasional work to move/lift IT gear (PC's and Laptops) and move within the site (which involves less than 4 hours of human effort per location per month) - (Ex :Movement of PC from one floor to another) Uplift and reimage of leaver equipment and update of asset management system/CMDB. Update of asset management system/CMDB according to Joiner Mover Leaver Process

CONTRACT TO HIRE Our client, a leading private equity firm focused on the technology services sector, is seeking a Service Desk Technician to work onsite at their NYC office helping deliver white glove IT support. This individual will work on a variety of user facing technologies, including desktop operating systems, enterprise productivity applications, email and endpoint protection and management solutions. This individual will provide high-quality customer service, ensuring the client's IT systems and equipment issues are resolved in a timely manner. Support will be offered both onsite and remotely. Key Responsibilities & Duties: Understand, troubleshoot, and remediate issues with desktop infrastructure and applications (Outlook, Office, Adobe, MDM, network printing, VPN, etc.). Serve as first point of contact for endpoint incident troubleshooting. Have a strong background in Microsoft O365 and Windows workstations. Troubleshoot virtual conferencing systems (such as Zoom) and support conference room technology. Troubleshoot iPhones and iPads. Strong communication skills to be able to work with staff, multiple internal teams and executive users. Review ticket queues and be able to manage priority and tasks while communicating updates to end users. Assist in designing and documenting end user solutions. Configure and deploy Windows Laptops Assist in managing and delivering IT related projects Experience & Qualifications: Bachelor's degree in Computer Science, MIS, or equivalent preferred. 3+ years of work experience with progressively more responsibilities. Demonstrated proficiency with Windows OS troubleshooting. Troubleshooting experience with O365 apps and Windows applications is required. Active Directory experience is required. Experience with Antivirus platforms, as well as OS patching. Mobile Device Management experience a plus. Excellent organizational, verbal, and written communication skills. Experience with SCCM or any imaging technology is preferred.

Help Desk Analyst (L1-L2) We are in need of a full-time, direct hire Help Desk Analyst to join one of our distribution clients. As a Help Desk Analyst, you will provide support by analyzing and resolving user computer hardware and software issues. You will respond to user inquiries, assess problems with IT equipment and applications, and provide remediation. Additionally, you will also work closely with other IT department personnel to analyze and resolve issues and assist with IT initiatives and projects. Location: Port Washington, NY (On-site) with 10-25% travel to regional sites This job expects to pay about $70,000 - $90,000 per year plus bonus and benefits What You Will Do: Provide end-user support for laptops/desktops and escalate issues as needed. Gather and communicate error logs to L2-L3 Troubleshoot Windows 10/11 and Microsoft 365 issues Support Outlook, Intune, and general user apps Perform basic debugging; escalate advanced issues Assist with device migration and Intune deployment Apply systems analysis techniques and procedures to determine hardware, software, or system malfunctional and test or modify computer systems based on configuration specifications Test and install computer systems and software Maintain records of trends and patterns on computer issues Update service ticket system with ticket problem and remediation details Work with service desk team to resolve support tickets in a timely fashion Work to maintain service desk SLA goals set by the IT Manager Handle all aspects of new user setup Assist with user desk relocation Configure workstations for new users and upgrades Troubleshoot basic network connectivity issues Assist IT staff with larger scale projects Assess and remediate cyber security alerts Maintain thorough documentation Assist with asset tracking and update asset tracking system What You Bring to The Table: 5-7 years of hands-on helpdesk/desktop experience Intune knowledge and debugging skills Must be comfortable with 10-25% (up to 1-2 trips per month to regional sites) Must be well-versed in Windows 10/11 operating systems Must have fundamental understanding of Windows 2012-2022 Server operating systems Must have experience with various aspects of Office365, including SharePoint and Exchange Beginner to intermediate understanding of network services and concepts Intermediate understanding of security best practices Strong verbal and written communication skills; strong prioritization skills; result-oriented; responsive; and strong personal initiative Must have high patience level, user empathy and the ability to work under professional pressure Must be able to troubleshoot in an analytical, effective and efficient manner Ability to explain issues clearly and push back professionally when needed Ability to explain technical issues clearly to non-technical users Highly motivated, ability to work independently or in a team environment. Must be team-oriented and eager to learn Excellent organizational skills including attention to detail and multi-tasking Irvine Technology Corporation (ITC) is a leading provider of technology and staffing solutions for IT, Security, Engineering, and Interactive Design disciplines servicing startups to enterprise clients, nationally. We pride ourselves in the ability to introduce you to our intimate network of business and technology leaders - bringing you opportunity coupled with personal growth, and professional development! Join us. Let us catapult your career! Irvine Technology Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Irvine Technology Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

IT & Automation Specialist Big Think Capital, the #1 online alternative financing marketplace, is expanding our technology team! We're looking for an IT & Automation Specialist who is passionate about technology, system reliability, and automation-driven efficiency. This role blends traditional IT responsibilities with exposure to automation tools and system integrations. The ideal candidate is detail-oriented, eager to learn, and comfortable troubleshooting both hardware/software issues and automation workflows that power the company's operations. Responsibilities include, but are not limited to: Respond to first-level help desk support tickets by performing troubleshooting and analysis on hardware, software, and network systems. Set up and maintain desktop and laptop computers, including peripherals, printers, and mobile devices. Maintain and track IT inventory, ensuring all devices and software licenses are properly documented. Assist with onboarding and offboarding users, including account creation, device setup, and permissions management. Support ongoing technology projects such as new software installations, system updates, and hardware decommissioning. Collaborate with the Lead Automation Engineer to identify and implement automation opportunities that improve IT workflows and operational efficiency. Assist in building, testing, and maintaining automations across platforms such as Salesforce, Outlook, and internal tools (experience with n8n, Zapier, or similar tools is a plus). Troubleshoot and debug automation workflows to ensure reliability and data accuracy. Generate and maintain IT documentation for processes and procedures. Respond promptly to business-critical IT or automation-related issues. Qualifications: 1+ year of IT support or technical experience. Strong interest in automation and systems integration. Familiarity with or willingness to learn automation platforms (n8n, Zapier, Make, or Salesforce Flows). Experience with help desk ticketing systems and IT asset management. Ability to multi-task, follow technical documentation, and adapt under pressure. Clear and professional communication skills (verbal and written). High school diploma or equivalent required. Preferred: 2+ years of IT or automation experience. Bachelor's degree in Computer Science, Information Systems, or equivalent certifications. Experience with APIs, webhooks, or cloud services (AWS, Azure, or GCP). Knowledge of network devices such as firewalls, routers, and switches. Benefits: Flexible schedule Health insurance Paid vacation and holidays 401K plan Opportunity to grow and advance in both IT and automation domains A collaborative work environment that makes you want to come to work Job Type: Full-time Salary: $60,000.00 - $70,000.00 + Bonus per year (based on experience)

IT Audit & Control Duration: 24+ Months Contract Instrumental in establishing and enhancing IT controls to strengthen cybersecurity measures and fraud detection, enabling clients to build resilient business processes centered on people and technology. Support the creation, implementation, and rigorous testing of Business Continuity and Disaster Recovery (BC/DR) plans to ensure organizational resilience and rapid recovery during adverse events. Conducted comprehensive evaluations of clients' IT internal controls and policies, benchmarking against industry standards and recommending improvements, including password complexity enhancements and single sign-on policy implementations. Ensured adherence to Information Security policies encompassing Cybersecurity Plans, Access Controls, Change Management, Computer Operations, Backup and Recovery, and BC/DR policies aligned with NIST Cybersecurity standards. Evaluated the SDLC and Change Management processes by reviewing control design and effectiveness in managing new development initiatives, ensuring compliance with organizational policies and regulatory requirements. Verified that all changes in IT systems are authorized, approved, adequately tested, and comply with segregation of duty controls before production deployment. Conducted evaluations of access controls limiting user permissions across applications, networks, operating systems, ERP, and databases, ensuring proper termination or transfer of user entitlements in accordance with policies. Assessed computer operations controls including regular data backups, physical security enforcement, and incident reporting/resolution within stipulated timelines. Monitored critical system components such as job schedulers and ensured timely incident management, contributing to sustained operational availability and security.

Key Responsibilities 1. User Support & Issue Resolution Provide first-level technical support via phone, email, chat, or ticketing tools. Assist users with login issues, password resets, account lockouts, and basic troubleshooting. Support for Windows/Mac OS, mobile devices, and standard productivity applications (MS Office, Teams, Outlook, etc.). Troubleshoot common issues like: Network connectivity Printer problems Software installation errors System performance issues Log all incidents in the ticketing system and ensure timely resolution. 2. Device & Application Support Support desktops, laptops, thin clients, and peripherals (keyboard, mouse, monitors). Install, configure, and update approved software and applications. Assist in onboarding/offboarding tasks like device setup and profile configuration. 3. Escalation & Coordination Escalate complex or unresolved issues to L2 / L3 support teams. Follow established SOPs, workflows, and escalation paths. Maintain communication with users until issue resolution. 4. Documentation & Reporting Create and update knowledge base articles and troubleshooting guides. Maintain accurate logs and documentation in the ITSM platform (ServiceNow, Remedy, Jira, etc.). Provide daily/weekly incident reports as required. Dispatch on Demand Role.

Job Title: Information Technology Analyst I Shift: 7:00 am - 3:00 pm (includes a 30-minute break) Schedule: 5 days/week, including weekends Weekend Shift: Saturday/Sunday hours will be 9:00 am - 5:00 pm, regardless of booked shift Duration: 3-month contract with a strong possibility of extension Job Description: • Provide technical support and troubleshoot IT-related issues for end users • Analyze, diagnose, and resolve hardware, software, and network problems • Maintain system performance and ensure timely issue resolution • Deliver excellent customer service while supporting users on-site or remotely • Collaborate with the team to support IT operations and meet organizational goals • Document issues, solutions, and processes clearly and accurately Requirements: • Bachelor's degree or equivalent experience (Required) • Excellent analytical and problem-solving skills (Required) • Strong written and verbal communication skills (Required) • Solid customer service experience (Required) • Ability to work effectively within a team environment (Required) • Degree in Computer Science (Preferred) • 1-2 years of IT experience (Preferred) “Pride Health offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts with preferred vendors”

Are you interested in joining a Global Investment Management Firm? Our client is looking for a dynamic individual ready to join our team as a Service Desk Engineer in Stamford Ct. We will be building out a new environment with state of the art technology. Your key responsibilities include: Act as a first point of contact for users striving towards first call resolution but able to escalate when needed. Deliver advanced hands-on and remote support for critical end-user computing tasks, such as telephony (Cisco and dealer voice), mobile devices (iOS and Android), and video conferencing systems (Zoom). Engage in collaborative efforts with second and third level technology teams, both domestically and internationally, to resolve complex or urgent issues. Create and manage detailed logs of incidents and requests, identifying trends. Handle user requests and incidents through multiple channels including walk-ups, chats, email, MS Teams, and ticketing systems. Building and deploying PCs and laptops.

Sr. IT User Support Specialist (Japanese Bilingual) Division: Customer Support Division Work Style: Hybrid - Min. 3 days per week in the office/ Or more days to work at office for the demands FLSA Status: Exempt Salary Range: $85,000- 90,000 per year Target Bonus: 6% (depending on company, division or individual performance) Working Hour:Monday to Friday @9:00- 17:00 Full Benefits: Health, Dental, Vision insurance, 401K, PTO etc. Experience Range: Over 5 years Accountabilities: - Provides analytical expertise and assists in a variety of user support activities, including, but not limited to, pre-consultation on procurement of IT products; consultation and advice for end users in problem resolution; guidance for troubleshooting by self-diagnosis and detailed investigation; development of troubleshooting scripts for end user support and technical support in the setup, installation and configuration of desktop hardware and software based on experience; perform desktop application test to ensure compatibility and education and independent decision-making skills. - Participates in the design, testing and deployment of client configurations throughout the company. - Consults with end-users to determine the most effective use and control of the end user H/W, S/W, system functionality and support functions based on own knowledge and experience. - Develops documents, design, analyze, modify and test programs based on and related to specifications. - Develops training programs and materials as well as user instruction to improve business operations. Knowledge and Skills Required: Bilingual - Fluent in English & Business level in Japanese

You will focus on continually enhancing the end-user experience by identifying opportunities for improvement and collaborating with stakeholders to deliver more integrated, intuitive technology. This role is ideal for someone who sees technology as a business enabler and is passionate about driving meaningful, user-centric change. You will act as the first point of contact for the business, ensuring user needs are met with exceptional service and that issues, trends, and opportunities are quickly identified and addressed. You'll work closely with users, technology teams, and vendors to understand requirements, assess product quality, and implement improvements. Day to day, you will manage the helpdesk queue, maintain inventory, support users with hardware and software issues, and take ownership of longer-term projects that elevate the firm's technology environment. A key part of the role involves proactively improving performance, reliability, and efficiency by analyzing events, contributing to incident management, and leveraging system-level metrics. You'll identify new metrics, automation opportunities, and process enhancements, all while strengthening relationships across the business. You will also help colleagues build their technical skills and collaborate across teams to deliver projects with tangible impact. We are looking for someone with a strong drive for continuous improvement, proven experience across the Windows technology stack, and the ability to think creatively and challenge the status quo. You should be a self-starter who learns quickly, communicates clearly, and can explain technical concepts in simple terms. Experience leading a major technical project-such as migrating a widely used system-would be highly valuable. Success in this role requires strong knowledge of Microsoft technologies, Windows operating systems, Windows Server tools such as Group Policy and Active Directory, and solid troubleshooting abilities across desktops, networks, and office devices. Experience with scripting and automation, particularly using PowerShell or Python, is important, as is familiarity with mobile device management platforms like Intune, AirWatch, or Jamf. Additional beneficial experience includes working with virtualization technologies, deployment tools, infrastructure-as-code solutions, Linux, containerization, or the LGTM stack. They'll need someone who's fully authorized to work in the US without any sponsorship / visa (cannot support H1B).

NTT DATA is a team of more than 190,000 diverse professionals, operating in more than 50 countries throughout the world. The sectors where we have activities include: telecommunications, finance, industry, utilities, energy, public administration and health. Our mission? Offer technological solutions, business, strategy, development and maintenance of applications, while being a benchmark in consulting. All thanks to the collaboration between teams, the human quality of our people and the fact that we do not conform to what is established, we always seek innovation that brings us closer to the future. Our essence has led us to the forefront of technology, breaking paradigms and providing solutions that truly respond to the needs of each client. Our talent has led us to be one of the top 6 technology companies in the world. Because #Greattech, needs #GreatPeople, like you NTT DATA is looking for high-achieving team players that are quickly adaptable to new challenges and entrepreneurial ventures. We are looking for a IT Operations Analyst to work in Englewood, NJ with our global client. This is a hybrid position, working onsite 2 days per week. Rate: $40/hr Responsibilities: Act as a liaison between business stakeholders and IT department to ensure any IT related requests, etc. are managed accordingly. Perform Level 1 (L1) triage for incoming IT related issues/requests and ensure they are managed accordingly. Requirements: 3+ years of experience as a business analyst. Strong communication skills. Strong critical thinking and analytical skills. Basic knowledge of IT Service Management, with proven experience understanding ITIL basics/fundamentals. Previous experience working in the IT space, either functional or technical. Why NTT DATA? Empowerment and rewards are the cornerstone of our career development model. We are a young, fast-growing company, with a highly innovative and entrepreneurial spirit, because of this professional experience and growth will be unmatched. Our talent and positive attitude allows us to transform our goals into achievements, and projects into realities. NTT DATA is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. NTT DATA is an Equal Opportunity Employer Male/Female/Disabled/Veteran and a VEVRAA Federal Contractor.

Must-haves 2-3+ years in an IT support role Experience troubleshooting hardware and software incidents Strong experience with Active Directory to manage accounts and reset passwords Strong network understanding, troubleshooting Wi-Fi connectivity, understanding of fundamentals such as VPN, TCP/IP, DNS, LAN/WAN, etc. Strong recent experience with que management, working with a ticketing system Strong communication, eagerness to learn, and customer service skills Plusses Experience troubleshooting Macs as well as Windows Experience working in a customer facing role Experience working in the educational/instructional field, or working in IT at their college Strong recent experience using ServiceNow as a ticketing system Day to Day A client is looking for a Jr. Network Specialist to support a school district in Westchester County, NY. This person will be spending 100% of their day doing deskside support during the months of September -- May and completing various technical projects within the months of June -- August. They will be supporting about 300-500 staff members, working directly with executives, teachers, and students in order to resolve tickets and incidents. These tickets will include a large variety of things, including Active Directory support and password resets, network connectivity issues, smartboard support, hardware troubleshooting, imaging labs, deploying Chromebooks, completing migrations, projector & printer break fixes, email support, etc. This individual needs to have strong customer service skills and fundamental network experience in order to communicate issues and solutions with the staff they are supporting. They will work directly with high level engineers to grow their skills and assist with Level 2 and Level 3 technology support when able. $25-30/hr