Information technology internship jobs in Cheektowaga, NY - 115 jobs

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit

IT Security Coordinator-25001681 Description Linde Gas & Equipment Inc. IT Security CoordinatorLocation: Tonawanda, NY Linde Gas & Equipment Inc. is seeking an IT Security Coordinator to join our team! We are seeking an Information Security Coordinator to join our Information Technology (IT) team in Americas and bolster LG&E's IT organization's information security governance. This position involves overseeing key processes and projects related to cybersecurity, managing performance indicators, ensuring compliance, and providing support to teams within the company. In this role, you will collaborate with LG&E IT Governance leader as well as LG&E business leaders in assisting in the management and enhancement of key security metrics, vulnerability management processes, and IT resilience initiatives. This position offers hands-on experience in cybersecurity while working on high-impact projects that help strengthen the organization's security posture, improve the maturity of end users and IT infrastructure resilience. The ideal candidate will have 2 to 5 years of experience in supervising processes, projects and audits in the information security field. What we offer you! Competitive compensation Comprehensive benefits plan (medical, dental, vision and more)401(k) retirement savings plan Paid time off (vacation, holidays, PTO) Employee discount programs Career growth opportunities Salary Range- $69,750 to $ 102,300 (commensurate with industry experience) What you will be doing:Governance: Develop, implement, and maintain information security policies, procedures, and frameworks aligned with Linde standards, IT best practices and regulatory requirements. Performance Management: Monitor and analyze key performance indicators (KPIs) for information security, providing reports on progress and identifying areas for improvement. Project Management: Lead and coordinate priority projects related to information security and compliance, ensuring timely and effective delivery. Vulnerability Management: Support the ongoing vulnerability management lifecycle by working with IT teams to identify, prioritize, and remediate security vulnerabilities. Help improve vulnerability scanning and reporting processes. Disaster Recovery & Resilience: Assist in planning, coordinating, and executing disaster recovery (DR) tests across business units in the Americas. Contribute to enhancing the resilience of the LG&E IT infrastructure by supporting regular reviews of DR procedures and business continuity plans. Compliance: Ensure the organization complies with relevant security standards, regulations, and frameworks (e. g. , NIST, PCI Compliance, and/or, SOC2, or similar). Risk Management: Assist in identifying and mitigating potential risks to information security, supporting risk management initiatives. Internal Audits & Compliance: support internal audit processes by helping business maintains compliance with Linde policy and relevant security standards & frameworks. Help manage the resolution of audit findings. Communication: Act as a point of contact for security-related matters of LG&E including those associated with acquisitions, effectively communicating risks, strategies, and solutions to stakeholders at all levels. Security Awareness & Training: Contribute to initiatives aimed at enhancing the security maturity of end-users across all levels. Assist with user training, awareness programs, and educating staff on safe security practices and policies. Incident Response & Monitoring: Assist in the monitoring of security events and incidents. Work with senior analysts to respond to and help resolve IT security incidents across the LG&E organization. MAIN OBJECTIVES:Assist in the managing of IT governance and IT Infrastructure Resilience for LG&E including acquisitions: Collaborate with LG&E IT leader to enhance governance and IT infrastructure resilience. Assist non-integrated entities of LG&E to maintain comprehensive IT security practices and controls as defined by Linde's Global IT Security team. Improve IT KPI Scores: Focus on implementing and driving the performance of security-related metrics across the organization (including acquisitions), ensuring better visibility into security posture and helping teams take actionable steps to meet targets. Enhance End-User Maturity: Work to improve the security awareness and maturity of end-users through targeted education, training, and the implementation of user-friendly security tools. Qualifications What makes you great: Basic 2 to 5 years of experience in information security management, governance, auditing, or related functions. Strong knowledge of security frameworks and standards such as NIST CSF, PCI Compliance, and/or SOC2Proven experience in project execution, including task prioritization and resource coordination. Proficiency in analyzing and managing security key performance indicators and metrics. Familiarity with risk management processes and methodologies. Excellent organizational, problem-solving, and communication skills Strong, proven IT documentation skills Ability to collaborate effectively across teams and work independently when required. Commitment to staying updated with the latest trends and developments in cybersecurity Ability to travel up to 5 - 10% (domestic) Ability to work independently and set aggressive personal goals Preferred Qualifications (Optional): Masters Degree in IT Security, Governance and/or related IT SecurityCertifications such as CMMC, CISSP, CISM, CRISC, or ISO 27001 preferred Familiarity with incident response and vulnerability management processes Experience working in fast-paced environments or with cross-functional teams Experience with tools associated with security governance, risk, and compliance Why you will enjoy working with us: Linde is a leading global industrial gases and engineering company with 2024 sales of $33 billion. We live our mission of making our world more productive every day by providing high-quality solutions, technologies and services which are making our customers more successful and helping to sustain, decarbonize and protect our planet. Linde Gas & Equipment Inc. (LG&E) is part of the largest Welding, Industrial, Medical, and Specialty Gases companies in the U. S. We carry a comprehensive selection of industrial gases, such as oxygen, nitrogen, argon, and carbon dioxide, etc. LG&E has an extensive network of production plants, retail stores, distribution centers, and customer service locations with a focus on making our world more productive every day by providing high-quality solutions, technologies and services which are making our customers more successful by helping to sustain and protect our planet. For more information about the company, please visit our website. Don't wait, fill out an application right from your phone today! DRIVE YOUR CAREER FORWARD!All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, pregnancy, sexual orientation, gender identity or expression, or any other reason prohibited by applicable law. #LI-IS1Primary Location New York-TONAWANDASchedule Full-time Job - ITUnposting Date Ongoing

Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients' needs to forge long-lasting partnerships. Gr8ttek is looking for a regular Field Specialist to join its Infrastructure Delivery team. Reporting to the Territory Supervisor the Field Specialist will perform a variety of hardware-focused, break fix services and solutions on various client products. Candidates must possess the ability to perform basic and moderately complex troubleshooting and repair activities. Position may require the exercise of moderately complex analytical skills and to make decisions based on established department and company guidelines. Benefits: $40 per call/$5 per call per diem Dell/Lenovo certification training Responsibilities and Skills Providing customer break fix support for designated equipment Communicating clearly in written and verbal form Possess excellent customer service skills Accepting and delivery of all service calls assigned Completing all administrative tasks associated with each call Responsible for control and return of assets and inventory Other duties may be assigned to meet business needs May provide functional guidance to colleagues Requirements Typically requires technical school certification or equivalent and 1-2 years of relevant experience Ability to drive yourself to client locations Ability to lift and or move various computer equipment up to 50 lbs. Valid driver's license Reliable transportation with valid registration and adequate insurance Additional requirements may exist if offer of employment is extended Must own a basic repair tool kit

MacLean-Fogg is a global manufacturing company with more than 100 years of innovation and excellence. Guided by our core values-Integrity, People, Customers, and Stewardship-we continue to build on a century-long legacy while driving the future of manufacturing. Our diverse businesses serve the automotive, industrial, and other critical industries, creating an environment where talent thrives, creativity flourishes, and collaboration drives success. Location: Multiple U.S. Locations - View all locations Program Duration: Summer 2026 (10 Weeks) Pay Range: $18-$25 per hour (based on location, experience, and academic level) Program Overview Our Summer Internship Program offers real-world exposure to IT systems, applications, and infrastructure while contributing to meaningful projects from day one. Over 10 weeks, you will gain: Hands-on experience in enterprise technology and digital solutions. Mentorship and guidance from experienced industry leaders. A professional network across functions and facilities. Career-ready technical and professional skills. When applying, you will be prompted to select all MacLean-Fogg locations where you are interested in being considered. What You'll Do As an Information Technology Intern, you will: Assist with system administration, troubleshooting, and IT support. Support projects in areas such as cloud computing, cybersecurity, networking, or ERP systems. Participate in software/application testing and documentation. Contribute to data management, reporting, and process automation initiatives. Complete a capstone intern project and present results to leadership. Qualifications We're seeking motivated students who are ready to learn, grow, and contribute: Currently pursuing a degree in Information Technology, Computer Science, Management Information Systems, or related field. Minimum 3.0 cumulative GPA (on a 4.0 scale). Familiarity with Microsoft Office 365, networking, programming, or database concepts preferred. Strong analytical, problem-solving, and communication skills. Collaborative mindset with a willingness to take initiative. Ability to work on-site at one of our locations for the duration of the program. Compensation & Benefits Competitive hourly pay. Skill development through hands-on learning. Structured mentorship and feedback. Networking opportunities with peers and professionals. Experience presenting to leadership at program completion.

Join Our Team and Make a Difference Every Day Float Behavioral Support Consultant Pay: $54,000 - $60,000 Schedule: Variable, either Monday - Friday 10am - 5:30pm or Tuesday - Friday 10am -5:30pm and Saturday 9:45am - 4:15pm. Will also provide coverage for staff on PTO. The Summit Center is Western New York's leading provider of evidence-based services for children and adults with autism and other developmental, social, and behavioral challenges. Our team is dedicated to helping every individual we serve achieve their highest level of independence. If you're passionate about making lives better and in search of a good job with dedicated supervisors, great benefits, and a supportive environment become a #DifferenceMaker and join our team. Why Work With Us? * Fully paid breaks (up to 5 weeks per year!) * Up to 15 days of paid time off * 14-16 paid holidays annually * Potential for annual raises and profit sharing * Tuition Reimbursement * Health, dental, and vision insurance/Medical opt-out payment (up to $1,000/year) * 401K with up to 4% contribution Your Impact as a Behavioral Support Consultant The Behavioral Support Consultant will support Summit Academy and OPWDD programs. They are responsible for providing clinical support through team consultation, behavioral assessments, and the development and implementation of behavior plans. They lead and guide Behavioral Support Technicians and collaborate closely with interdisciplinary teams to ensure effective behavioral interventions. * Provide data-based behavioral consultation to classroom teams/adult day programs * Complete behavioral assessments * Develop and write required reports * Measure student progress on interim behavioral protocols and behavior intervention plans and the reliability of treatment implementation * Train staff in best practice methods * Provide and oversee crisis intervention services for students * Ensure that IEP mandates are fulfilled * Maintain all records required * Conduct all duties, responsibilities, and daily activities in accordance with current best practice and ethical guidelines CERTIFICATES, LICENSES, REGISTRATIONS, Etc.: First Aid, CPR, and Strategies for Crisis Intervention and Prevention - Revised Instructor (SCIP-R) certification; fingerprint clearance through Office of Child and Family Services (OCFS) for individuals assigned to preschool units. Certification by the Behavior Analyst Certification Board as a Board Certified Behavior Analyst (BCBA) preferred. EDUCATION and/or EXPERIENCE: Bachelor's degree in special education, school psychology, or a related field; Master's degree preferred. Experience in developing and implementing behavioral support plans with developmentally disabled individuals using Applied Behavior Analysis methods.

Job Description These are the fun damental components of the job: Provide technical knowledge and support for 650+ users in a hybrid work environment across 16 locations Triage incoming calls, emails, and helpdesk tickets to assist users Document and communicate user need within IT workflows and utilize helpdesk software to maintain and consistently deliver a high-quality experience for users Troubleshoot/diagnose issues related to Windows OS, Microsoft 365, printers, VPN/remote connectivity, and core applications. Perform intermediate to advanced hardware diagnosis and repair (desktops, laptops, docks, mobile devices, peripherals). Support managed print systems, zoom devices, conference room equipment, and network peripherals. Execute approved remediation steps for endpoint security alerts and vulnerabilities. Image and deploy workstations, laptops, and phones for office and hybrid associates Support BYOD for mobile phones - assist users in setting up mobile applications and setup of email Implement technology rollouts and changes for IT related projects Troubleshoot authentication issues (Azure AD, Active Directory, MFA, SSO, conditional access). Assist with patching, updates, and basic system administrative tasks. Identify and escalate suspicious activity or potential vulnerabilities. Follow established procedures for access control, permission management, and data handling. Other fun ctions of the job: Expand and grow in your role when supporting miscellaneous duties as requested Skills / traits that we value for this role: 3+ years related IT Professional Experience, previous MSP experience preferred Experience installing, upgrading, troubleshooting and repairing networked computers Proficient knowledge of computer applications (Microsoft 365, Adobe, Windows OS, Active Directory, MS Office, Exchange online, Edge, Chrome, etc.), helpdesk software, anti-virus, and remote-control software Working understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN) Ability to diagnose and resolve software and hardware issues Ability to learn and support new applications Strong problem solving, troubleshooting, time management, documentation, and research skills Ability to work well and coordinate in a team environment Capability to work efficiently and retain knowledge Precise verbal and written communication skills Ability to lift and move up to 50 pounds A bit about Lawley! We are not a call center environment We achieve success by building genuine relationships together, with our teams and clients We are a family owned insurance broker (70+ years!) We are deeply committed to the communities we serve and love to get involved We work hard and play hard!!! Why Lawley? Competitive salary and referral bonuses! Expansive Benefits (Medical, Dental, Vision-and SO many more) 3 weeks of PTO (prorated based on start date) AND a generous holiday schedule - available 1st day! Company 401K contribution received starting Day 1 (for participants 21+ years old) Educational support, career development, and growth opportunities Job Security (we've never had a lay-off, even during the pandemic) Flexibility, including hybrid schedules! Business hours 8am-4:30pm Comfortable, family-oriented culture, with an emphasis on work life balance Unlimited Volunteer Time Off opportunities (so you can assist in serving our communities) Fulfilling opportunities that align with your career path and our business needs The compensation range for this position takes many factors into consideration including but not limited to: years of experience/training, skill set, and licenses/designations. It is not typical for an individual to be hired near the top of the range for a position as circumstances and location can vary in every hiring situation. A reasonable estimate of the current range is $51,498.15 to $85,830.25.

Click on "Learn more about this agency" button below for IMPORTANT additional information. Positions may be filled as permanent, temporary or term with a full-time work schedule. This is a Direct Hire Solicitation. This public notice is to gather applications that may or may not result in a referral or selection. Summary Click on "Learn more about this agency" button below for IMPORTANT additional information. Positions may be filled as permanent, temporary or term with a full-time work schedule. This is a Direct Hire Solicitation. This public notice is to gather applications that may or may not result in a referral or selection. Overview Help Accepting applications Open & closing dates 12/22/2025 to 12/21/2026 Salary $52,727 to - $139,684 per year Pay scale & grade GS 9 - 14 Locations Few vacancies in the following locations: Eielson AFB, AK Elmendorf AFB, AK Little Rock AFB, AR Davis Monthan AFB, AZ Show morefewer locations (65) Luke AFB, AZ Beale AFB, CA Edwards AFB, CA Los Angeles, CA March AFB, CA Travis AFB, CA Vandenberg AFB, CA Cheyenne Mountain AFB, CO Colorado Springs, CO Peterson AFB, CO Dover AFB, DE Cape Canaveral, FL Cape Canaveral AFS, FL Eglin AFB, FL Homestead AFB, FL Hurlburt Field, FL Patrick AFB, FL Tyndall AFB, FL Dobbins AFB, GA Moody AFB, GA Robins AFB, GA Camp H.M. Smith Marine Corp Base, HI Hickam AFB, HI Mountain Home AFB, ID Scott AFB, IL Barksdale AFB, LA Hanscom AFB, MA Andrews AFB, MD Linthicum Heights, MD Selfridge ANG Base, MI Whiteman AFB, MO Columbus AFB, MS Minot AFB, ND Offutt AFB, NE New Boston, NH McGuire AFB, NJ Cannon AFB, NM Kirtland AFB, NM Nellis AFB, NV Niagara Falls, NY Wright-Patterson AFB, OH Youngstown, OH Youngstown, OH Norman, OK Tinker AFB, OK Charleston, SC Shaw AFB, SC Arnold AFB, TN Dyess AFB, TX Fort Sam Houston, TX Goodfellow AFB, TX Kelly AFB, TX Lackland AFB, TX Laughlin AFB, TX Randolph AFB, TX Hill AFB, UT Alexandria, VA Arlington, VA Dahlgren, VA Fort Eustis, VA Langley AFB, VA Pentagon, Arlington, VA Fairchild AFB, WA McChord AFB, WA Warren AFB, WY Remote job No Telework eligible No Travel Required Not required Relocation expenses reimbursed No Appointment type Multiple Work schedule Full-time Service Competitive Promotion potential 14 Job family (Series) * 2210 Information Technology Management Supervisory status No Security clearance Not Required Drug test No Financial disclosure No Bargaining unit status No Announcement number AFPCDHA-12857027-GS2210 Control number 852981200 This job is open to Help The public U.S. Citizens, Nationals or those who owe allegiance to the U.S. Clarification from the agency This public notice is to gather applications that may or may not result in a referral or selection. Duties Help * Duties and responsibilities vary and may increase according to grade level * Utilize knowledge of IT principles, methods and security regulations and policies to carry out established base-wide policy to administer the INFOSEC (also known as COMPUSEC) program. * Implement procedures to ensure protection of information transmitted to the installation, among organizations on the installation, and from the installation on the local or wide area networks, the world-wide-web, or other communications modes. * Administer the Communications Security (COMSEC) program. Control and protect all cryptographic material and administer the Cryptographic Access Program (CAP). * Conduct semi-annual functional reviews of all COMSEC user accounts, inspecting COMSEC facilities, reviewing procedures, and auditing all cryptographic holdings. * Administer the COMPUSEC Program and protect Information Technology (IT) assets against unauthorized, accidental, or deliberate modification, disclosure, and destruction of data. Requirements Help Conditions of employment * Please read this Public Notice in its entirety prior to submitting your application for consideration. * U.S. Citizenship is required * Males must be registered for Selective Service, see *********** * Total salary varies depending on location of position * If authorized, PCS will be paid IAW JTR and AF Regulations. If receiving an authorized PCS, you may be subject to completing/signing a CONUS agreement. More information on PCS requirements, may be found at: ***************************************** * Recruitment incentives may be authorized * Position may be subject to random drug testing * Employee may be required to work other than normal duty hours, to include evenings, weekends and/or holidays * Shift work and emergency overtime may be required * Employee must maintain current certifications * A security clearance may be required * Disclosure of Political Appointments * Full/part-time employees occupying direct childcare positions are eligible for discounts IAW DAF AFSVC/CC Memo, 30 Sep 22; first child 100% / each additional child 25%. Other assigned CYP and FCC personnel are eligible for 25% discount. Qualifications In order to qualify, you must meet the specialized experience requirements described in the Office of Personnel Management (OPM) Qualification Standards for General Schedule Positions, Individual Occupational Requirements for Information Technology (IT) Management Series, 2210 (Alternative A). BASIC REQUIREMENTS: Undergraduate or Graduate Education: Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks. GS-09: Master's degree or equivalent graduate degree or two full years of progressively higher level graduate education leading to a master's degree or equivalent graduate degree GS-11: Ph.D. or equivalent doctoral degree or three full years of progressively higher level graduate education leading to a Ph.D. or equivalent doctoral degree OR For grade levels 9 through 14, your resume must reflect information technology related experience in the federal service or private or public sector demonstrating the following four competencies: a) Attention to Detail - Is thorough when performing work and conscientious about attending to detail; b) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services; c) Oral Communication - expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately AND d) Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. SPECIALIZED EXPERIENCE: In additional to the basic requirements above, applicants for the GS-9 and above must meet the one year of specialized experience listed below. For GS-9: One year of specialized experience equivalent to the GS-07 that demonstrated knowledge of computer requirements and techniques in carrying out project assignments consisting of several related tasks, such as development of minor modifications to parts of a system on the basis of detailed specifications provided. The assignments must have shown completion of the following, or the equivalent: Analysis of the interrelationships of pertinent components of the system; planning the sequence of actions necessary to accomplish the assignment; and personal responsibility for at least a segment of the overall project. For GS-11: One year of specialized experience equivalent to the GS-09 that demonstrated accomplishment of computer project assignments that required a range of knowledge of computer requirements and techniques. For example, experience in developing modifications to parts of a system that required significant revisions in the logic or techniques used in the original development. Accomplishments, in addition to those noted for the GS-9, normally involve the following, or the equivalent: Knowledge of the customary approaches, techniques, and requirements appropriate to an assigned computer applications area or computer specialty area in an organization; planning the sequence of actions necessary to accomplish the assignment where this entailed coordination with others outside the organizational unit and development of project controls; and adaptation of guidelines or precedents to the needs of the assignment. For GS-12: One year of specialized experience equivalent to the GS-11 level that demonstrated experience in planning, analyzing, acquisition, designing, developing, implementing, quality assurance, configuration, integrating, maintenance testing, operational integrity, and/or management of systems used. For GS-13: One year of specialized experience equivalent to the GS-12 that demonstrated experience in providing technical expertise on architecture, acquisition, certification and accreditation, systems tailoring for an organization mission; planning, organizing and managing the IT requirements and assessing long and short-term IT integration and migration capabilities; planning current and future system architecture requirements. For GS-14: One year of specialized experience equivalent to the GS-13 that demonstrated experience in serving as senior IT specialist and consultant to senior management in support of organization wide IT policy, budget and plans for systems development, acquisition, installation, operation and maintenance; planning, organizing, and overseeing the activities of the IT organization and reviewing policies, procedures, mission objectives and organization design for the staff; serving as the recognized authority in the analysis and direction of IT programs and issues; and in researching, interpreting, analyzing and applying operations and security guidance. Click on the following link to view occupational requirements for this position: ************************************************************************************************************************************************************************************ KNOWLEDGE, SKILLS AND ABILITIES (KSAs): 1. Knowledge of Information Technology principles, concepts, practices, systems software, database software, and immediate access storage technology to carry out activities. 2. Ability to assess and advise on a variety of sources and procedures and methods for systems and applications. 3. Knowledge of system requirements and techniques for planning current and future system architecture requirements. 4. Knowledge of commonly applied principles, concepts, and methodologies, operating characteristics and capabilities of systems, media, equipment, and related software systems, processes and procedures. PART-TIME OR UNPAID EXPERIENCE: Credit will be given for appropriate unpaid and or part-time work. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. VOLUNTEER WORK EXPERIENCE: Refers to paid and unpaid experience, including volunteer work done through National Service Programs (i.e., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student and social). Volunteer work helps build critical competencies, knowledge and skills that can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Education IF USING EDUCATION TO QUALIFY: If position has a positive degree requirement or education forms the basis for qualifications, you MUST submit transcriptswith the application. Official transcripts are not required at the time of application; however, if position has a positive degree requirement, qualifying based on education alone or in combination with experience; transcripts must be verified prior to appointment. An accrediting institution recognized by the U.S. Department of Education must accredit education. Click here to check accreditation. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Additional information For Direct Hire (DHA) Positions: This is a Direct Hire Public Notice, under this recruitment procedure applications will be accepted for each location/ installation identified in this Public Notice and selections are made for vacancies as they occur. There may or may not be actual/projected vacancies at the time you submit your application. Interagency Career Transition Assistance Program (ICTAP): For information on

These are the fun damental components of the job: Provide technical knowledge and support for 650+ users in a hybrid work environment across 16 locations Triage incoming calls, emails, and helpdesk tickets to assist users Document and communicate user need within IT workflows and utilize helpdesk software to maintain and consistently deliver a high-quality experience for users Troubleshoot/diagnose issues related to Windows OS, Microsoft 365, printers, VPN/remote connectivity, and core applications. Perform intermediate to advanced hardware diagnosis and repair (desktops, laptops, docks, mobile devices, peripherals). Support managed print systems, zoom devices, conference room equipment, and network peripherals. Execute approved remediation steps for endpoint security alerts and vulnerabilities. Image and deploy workstations, laptops, and phones for office and hybrid associates Support BYOD for mobile phones - assist users in setting up mobile applications and setup of email Implement technology rollouts and changes for IT related projects Troubleshoot authentication issues (Azure AD, Active Directory, MFA, SSO, conditional access). Assist with patching, updates, and basic system administrative tasks. Identify and escalate suspicious activity or potential vulnerabilities. Follow established procedures for access control, permission management, and data handling. Other fun ctions of the job: Expand and grow in your role when supporting miscellaneous duties as requested Skills / traits that we value for this role: 3+ years related IT Professional Experience, previous MSP experience preferred Experience installing, upgrading, troubleshooting and repairing networked computers Proficient knowledge of computer applications (Microsoft 365, Adobe, Windows OS, Active Directory, MS Office, Exchange online, Edge, Chrome, etc.), helpdesk software, anti-virus, and remote-control software Working understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN) Ability to diagnose and resolve software and hardware issues Ability to learn and support new applications Strong problem solving, troubleshooting, time management, documentation, and research skills Ability to work well and coordinate in a team environment Capability to work efficiently and retain knowledge Precise verbal and written communication skills Ability to lift and move up to 50 pounds A bit about Lawley! We are not a call center environment We achieve success by building genuine relationships together, with our teams and clients We are a family owned insurance broker (70+ years!) We are deeply committed to the communities we serve and love to get involved We work hard and play hard!!! Why Lawley? Competitive salary and referral bonuses! Expansive Benefits (Medical, Dental, Vision-and SO many more) 3 weeks of PTO (prorated based on start date) AND a generous holiday schedule - available 1 st day! Company 401K contribution received starting Day 1 (for participants 21+ years old) Educational support, career development, and growth opportunities Job Security (we've never had a lay-off, even during the pandemic) Flexibility, including hybrid schedules! Business hours 8am-4:30pm Comfortable, family-oriented culture, with an emphasis on work life balance Unlimited Volunteer Time Off opportunities (so you can assist in serving our communities) Fulfilling opportunities that align with your career path and our business needs The compensation range for this position takes many factors into consideration including but not limited to: years of experience/training, skill set, and licenses/designations. It is not typical for an individual to be hired near the top of the range for a position as circumstances and location can vary in every hiring situation. A reasonable estimate of the current range is $51,498.15 to $85,830.25.

The successful candidate will perform research on new technologies and platforms, contribute to software architecture, development, and testing, and document findings under the direction of a Principle Engineer or Investigator. Preferred skills include ability to train and apply machine learning to solve problems and use of cloud computing technologies to implement solutions. The successful candidate will have a positive and teachable attitude, and will be able to work collaboratively and independently on software-related, testing, and documentation tasks. Minimum Qualifications: · Minimum of 2-4 years' experience in computer programming or computer programming experience through college courses · Ability to communicate professionally both verbally and in written form · Ability to comfortably communicate with accuracy to supervisor and project leads · Microsoft Office applications (Word, PowerPoint, Excel, Access, etc.) Preferred Qualifications: · Experience with object orientated programming languages such as Java, Python, Linux, Storm, H-Base, C++, .NET, XML and related standards, SQL, relational database design, a plus. · Ability to learn and adapt to new technologies as needed · Knowledge of parallel computing systems CUBRC maintains an Affirmative Action Plan to establish fair access to employment opportunities and to create a work community that is an accurate reflection of the qualified workforce. Special Requirements: Must be able to obtain and remain eligible for a US Department of Defense security clearance during the course of employment. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Salary Description $24- $35/hr BASED ON YEARS OF SCHOOL COMPLETED

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Title: Deskside Support Representative Distributed Client Services Location: - Buffalo, NY Job Description: · Win7/Win XP OS support · Office 2003/2007/2010 support and office 365 · Executive end user trouble shooting skills · Break/Fix troubleshooting experience in larger corporate environments · The candidate must also be able to support Mobility Devices (phone and tablet) (setup and support) of multiple platforms including Apple, Android, and Microsoft Additional Information For more information, Please contact Shubham ************

About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training Great Lakes, IL (11 weeks) FC Strand Great Lakes, IL (16 weeks) ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

A career with ConnectLife is an opportunity to make a difference in the WNY community and in the lives of all those who have been touched by organ, eye, tissue, and blood donation. ConnectLife is much more than a 9-5 job, it is an opportunity to save and enhance lives. IT Help Desk Technician Pay: Non-exempt $21.47 - $28.63 hourly Pay will commensurate with relevant qualifications, skills, and experience. Schedule: Monday-Friday, 8:00am-4:30pm Requirement: IT on-call schedule for 1 week, occurring every 5 weeks Job Summary The help desk technician provides technical support to our organization staff in their day-to-day work. From troubleshooting error messages to providing and maintaining hardware assets, the help desk technician is the first point of contact to provide excellent customer service to staff needing technical help. Standout candidates will be excellent problem solvers with outstanding communication skills. Education Requirements: Associate or bachelor's degree in the field of computer science. Industry certifications (A+, N+, ITIL) with applicable helpdesk experience is also acceptable. Experience: 1+ years equivalent work experience in a help desk role. Hands-on and remote hardware and software troubleshooting experience. Experience with Microsoft operating systems required, and Office software preferred. Knowledge, Skills, and Abilities: Must have strong listening, and verbal communication skills to deliver step-by-step instructions to diverse individuals. Must have patience in solving problems, maintaining emotional control with a focus on customer service. Must be detail oriented and work with a high degree of accuracy on multiple priorities. Proficient understanding of computer systems, mobile devices and troubleshooting methodology. Eagerness and ability to learn new technologies and systems with and without assistance. Required Physical Demands: Frequent sitting, standing, walking, bending, squatting, and kneeling. Frequent lifting, carrying, pushing, pulling up to 10lbs. Occasional lifting, carrying, pushing, and pulling up to 50lbs. Occasional reaching forward, lateral, and overhead. Continuous receiving detailed information through written, electronic, and oral communication. Frequent clarity of vision at near and/or far distances. Continuous talking, expressing, and exchanging ideas by means of verbal communication. * The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If you need to request an accommodation, please speak to the Human Resources Department. Essential Job Functions: Receive, prioritize, analyze, document, and respond to incoming calls, e-mails, and IT help desk tickets regarding computer problems and requests from staff. Provide excellent customer service and communication for these interactions. Install, configure, test, distribute and maintain end user computer hardware, software, cabling, and other devices. Provide software, hardware, and operating systems patches and updates in a timely manner. Adhere to policy for troubleshooting and remediation. Maintain inventory tracking of assets. Recommend, schedule, and perform repairs, upgrades, and improvements. Adhere to policy for commission and decommission. Write technical specifications for purchase order, and setup hardware and software products. Work with IT staff and vendors to maintain endpoint security procedures and solutions, including anti-malware, intrusion detection systems, and multi-factor authentication (MFA). Maintain and troubleshoot multi-function copy, fax, print devices. Coordinate, manage and supervise vendor products and contractor services to ensure compliance with policies and procedures Configure, test, distribute, maintain, and troubleshoot cell phone and tablet devices as needed. Research opportunities for new technologies, services, software, hardware, and processes as required. Assist in continuous improvement and best practices design as assigned. Develop and implement communication and training as needed. Work with other IT staff and vendors in implementation, testing and documentation of business continuity and disaster recovery plans. Maintain current knowledge of plan executables. Respond to emergency outages in accordance with business continuity and disaster recovery plans. Assist the Director of IT with additional special projects and tasks as needed. Perform on call after hours support on rotating scheduled basis. Maintain/obtain any necessary certifications and training required for the position as needed. What We Offer Health Insurance Employer Sponsored Dental & Vision insurance Employer Sponsored Life insurance Paid vacation & sick time on an accrual basis beginning on day 1 401(k) after one year of service with 3% employer contribution Employee Referral Bonuses Mileage Reimbursement Pet insurance And more!

Full-time Description We are seeking a skilled Information Technology Support Specialist who is passionate about technology and supporting end users to join our IT team. Roswell Park Care Network is a recognized leader in oncology and specialty care, supporting community physician practices across New York State. We are committed to delivering exceptional patient care while advancing innovative treatment options in a collaborative and patient-focused environment. Why Join Roswell Park Care Network? We offer an outstanding benefits package designed to support your professional growth and work-life balance: Work-Life Balance: Monday-Friday schedule - no nights or weekends Comprehensive Benefits: Medical, dental, and vision coverage Retirement Savings: 401(k) with company match Paid Time Off: Generous vacation and sick time Insurance Coverage: Company-paid life insurance, with options for Long-Term Disability, Critical Illness, and Accident coverage Paid Holidays: 11 recognized holidays In this position you will be responsible for the installation, maintenance and support of hardware and software applications utilized across RPCI Oncology PC locations, including setting up new locations, maintaining and managing networks for multiple locations with between 10 and 100 PCs. The IT Support Specialist will provide end-user/desktop support, phone support, printer support, application support, infrastructure support, and IT planning. This position will require travel across Niagara, Erie and Cattaraugus counties. Responsibilities: Responsible for the operations and support of installed applications, management of application upgrades and implementation support for new systems Triage, prioritization and assignment of requests driving them to closure in a timely and accurate manner Coordinate resources and processes to ensure timely delivery of application enhancements and support Responsible for managing their time to ensure appropriate coverage is allocated to all projects and assignments Interfaces in a professional manner with software vendors as necessary Provide telephone/remote and on-site troubleshooting, training and tech support to end users Perform software installs and updates- Assist providers with maintaining accurate EMR network documentation Set up and configure PCs, printers, peripherals and networking equipment Lead or assist with network deployment projects as identified and defined Attends meetings as required Performs other related duties as assigned or requested Trains additional staff as needed Requirements Education/Experience: Associates degree Two (2) years of full-time experience in computer systems hardware, operating systems and software, enterprise networking or computer systems security as it relates to technology used at the organization. Previous experience with Windows desktop OS, Cisco, Mac, Smartphones, Tablets, OncoEMR, Medent, Allscripts and other software packages. Valid Driver's License Salary Description $24.00-$28.00/hour

Amentum is seeking an **IT Support Technician** to support our DHS customer at their regional CONUS and OCONUS facilities. **_We are pipelining candidates for a future role in Batavia, NY._** With your fantastic attention to detail and follow-through, you will provide Tier 2 IT help desk support, assisting with hardware and software troubleshooting and providing video teleconferencing and remote support. With your experience with Windows operating systems including patching and updates, Active Directory, data encryption, and backup software, you will make a great addition to our team. In addition to your technical experience, you also have exceptional customer service skills and are willing to go the extra mile. **Responsibilities:** + Provide LAN administrator support with the installation, configuration and maintenance of network communication devices, servers, network storage arrays and tape backup units + Provide support of network attached devices such as computers, printers, fax machines, biometric devices, electrocardiograms, x-ray machines, smart display, and sensors. Also provide support of mobile and wireless devices to include smartphones, tablets, and hotspots + Assist in testing, applying, and maintaining server configurations and related security patches, as well as maintaining and checking the health of systems and backups to include restore testing + Monitors ITSM (ServiceNow) assignment groups and applies troubleshooting needed to resolve tickets + Conduct or provide new equipment deployments and/or requested deployment support, including installation and maintenance of video teleconferencing infrastructure + Responsible for understanding the needs of the customers and the realities of commercially available IT products and creating requirements that will allow implementation by the architecture and engineering team and COTS products + Participate in pre-scheduled after-hours support of weekly on-call rotation and/or as a team member supporting special projects or events Here at Amentum, we are purpose-driven with a fierce commitment to deliver on our promises. We create trailblazing solutions, have unwavering integrity, and embrace inclusion and collaboration. Our team is excited to help customers solve today's and tomorrow's problems, giving confidence and reassurance that together we'll accomplish mission success **Minimum Requirements:** + Associates Degree, and at least 1 year of IT help desk support experience + Or High school diploma/GED, and at least 3 years of IT help desk support experience + Hands-on experience with providing network, computer, server, device imaging/encryption, mobile, server and backup support + Experience using the ServiceNow ticketing system (or similar ticketing system) + Experience with the Microsoft Windows 11 operating system + Experience with Microsoft Office365, including Microsoft Teams + Experience with end-point management and reporting tools (SCCM, Bomgar, Zscaler, and PowerShell scripting) + Familiarity with the ITIL process + Good technical writing, presentation, and documentation skills + Must be able and willing to perform physically demanding tasks, such as bending, kneeling, stretching, crawling, lifting, or moving up to 50 lbs. + Must have a valid driver's license, access to personal transportation, and be able to pass a Motor Vehicle Records check + Local and/or overnight travel to Government locations is required (local short notice travel to customer sites is common; extended overnight and air travel is typically less than 15% per year) + Must be comfortable working in a Law Enforcement environment, which may consist of locations such as detention facilities, prisons, or jails + Must be able to obtain and maintain facility credentials/authorization. Note: US Citizenship is required for facility credentials/authorization at this work location. **Preferred Qualifications:** + Prior experience of IT support in an Enterprise environment + Experience with Windows Server 2019 and Hyper-V + Experience with InfoBlox and NetBackup + Experience performing hardware repair of HP computers/printers and Dell servers + Possesses and applies expertise on multiple complex work assignments which are broad in nature, requiring originality and innovation in determining how to accomplish tasks + Experience evaluating system performance results and recommending improvements or optimizations + Experience planning and leading technology assignments and projects + ITIL v4, MCSE, A+, Security+, Network+, or other relevant certifications **Compensation Details:** $32.00 - $35.00/hour The compensation range or hourly rate listed for this position is provided as a good-faith estimate of what the company intends to offer for this role at the time this posting was issued. Actual compensation may vary based on factors such as job responsibilities, education, experience, skills, internal equity, market data, applicable collective bargaining agreements, and relevant laws. **Benefits Overview:** Our health and welfare benefits are designed to support you and your priorities. Offerings include: + Health, dental, and vision insurance + Paid time off and holidays + Retirement benefits (including 401(k) matching) + Educational reimbursement + Parental leave + Employee stock purchase plan + Tax-saving options + Disability and life insurance + Pet insurance _Note: Benefits may vary based on employment type, location, and applicable agreements. Positions governed by a Collective Bargaining Agreement (CBA), the McNamara-O'Hara Service Contract Act (SCA), or other employment contracts may include different provisions/benefits._ **Original Posting:** 01/16/2026 - Until Filled Amentum anticipates this job requisition will remain open for at least three days, with a closing date no earlier than three days after the original posting. This timeline may change based on business needs. Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal laws and supplemental language at Labor Laws Posters (********************************* SkbztPuAwwxfs) .

If you believe healthcare is a right, that everyone deserves high quality care so they can enjoy their highest level of health and wellbeing, and you value each person's individual story - consider joining us at Neighborhood! As an Information Technology Technician, you will provide an important service supporting employees with software application and hardware technical issues with an efficient, effective and thorough customer support approach. All this while maintaining a mindset of efficiency and security of the organization from a technical point of view. About the Role: As an Information Technology Technician, kindness and clarity are key as you use your customer service skills in employee interactions. You'll collaborate with other team members to help ensure a smooth flow for the day. Responsibilities include: * Provide First Level support for helpdesk caller requests including: troubleshooting, escalation up to and including resolution. * Multi-task customer calls, e-mails, IT security user provisioning and data center operations. * Document calls in incident management software for detailed tracking and reporting. * Monitor system wide alerts, downtimes and advisories, document and escalate to the appropriate support team by providing notification, updates and resolution as required. * Use remote access tools for troubleshooting and resolution of technical issues. * Support inventory tracking of IT assets. * Support VOIP telephone systems. * Manage software licensing and upgrades. * Work with third party IT vendors as needed. * Perform equipment repair and replacement of IT components. * Assist in the diagnosis and resolution of software problems. In this position you will not be based at one site and will travel to all Neighborhood sites regularly. What it's Like to Work at Neighborhood: The top three words employees say describe the work environment are: teamwork, supportive and kind. These are from an anonymous survey of Neighborhood employees for the Buffalo Business First Best Places to Work competition. Neighborhood has earned "finalist" distinction in the competition the last four years. We are a group of flexible and kind individuals who are open to each other's ideas, and see opportunities to innovate and find solutions when challenges arise. Education and Skills to be an IT Technician: * High school diploma or equivalent required AND two (2) years of help desk call center, customer service, or application support experience required OR * Associate degree or certificate of course completion in a technical related field OR two (2) years of help desk call center, customer service, or application support experience required. * CompTIA A+ Certification, Cisco CCNA, HDI Help Desk Technician, Microsoft Certified Professional, or Microsoft Certified Systems Engineer preferred but not required. * Knowledge of Athena Electronic Medical Record application (or other EHR), enterprise application software or database support experience preferred. * Knowledge of Microsoft Windows and user interfaces required. * Kindness: you treat each person with respect and compassion, valuing each person's story * Resiliency: you see opportunities to innovate and find solutions when challenges arise * Teamwork: you are open to others' unique perspectives, and will collaborate to meet shared goals Must be available to work any shifts Monday-Friday between 7:45 a.m. and 8:00 p.m. What We Offer: Compensation: Starting rate $22.25 per hour. Benefits: You'll have options for medical, dental, life, and supplemental insurance. We also offer a 403b match, health savings accounts with employer contribution, wellbeing programs, continuing education opportunities, generous paid time off, holidays. About Neighborhood: Neighborhood Health Center is the largest and longest serving Federally Qualified Health Center in Western New York, and is the highest ranked health center for quality in the region. We provide primary and integrated healthcare services all under one roof, regardless of a person's ability to pay. Services include internal/family medicine, pediatrics, OB-GYN, dentistry, podiatry, psychiatry, vision care, nutrition and behavioral health counseling, and pharmacy services. We're working toward a Western New York where all enjoy their highest level of health and wellbeing. Neighborhood Health Center is an equal opportunity employer.

OverviewThe Software Engineer Intern will play a key role in building and enhancing full-stack applications that power Jolera's Service Automation initiatives. This position involves developing modern web applications written in C# and .NET, including interactive dashboards and data visualization layers designed to provide customers with clear insight into their service performance and operational data.The ideal candidate is detail-oriented, eager to learn, and passionate about creating efficient, reliable, and maintainable software solutions that scale across Jolera's customer ecosystem. Key Responsibilities Design, develop, and maintain full-stack applications using C#, .NET, and SQL. Build responsive front-end dashboards that visualize customer and service data. Integrate backend APIs and databases to deliver real-time, data-driven insights. Collaborate with senior developers and automation engineers to define technical requirements and best practices. Write clean, maintainable, and well-documented code following Jolera's internal standards. Participate in code reviews, testing, and deployment activities through Git-based workflows. Continuously improve the performance, scalability, and reliability of applications. Required Skills & Qualifications Proficiency in C# and .NET (ASP.NET Core / .NET 8 or newer). Strong understanding of SQL databases (query design, stored procedures, and data modeling). Familiarity with Git and version control workflows. Basic understanding of HTML, CSS, and JavaScript frameworks. Ability to work collaboratively in an agile environment. Strong problem-solving and debugging skills. Excellent communication and attention to detail. Preferred Qualifications Experience with modern front-end frameworks (e.g., React, Blazor, or Vue). Knowledge of RESTful API design and microservice architecture. Familiarity with Azure, DevOps pipelines, or CI/CD practices. Exposure to data visualization libraries or dashboard frameworks. What We Offer Exposure to enterprise-level automation and integration projects across diverse platforms. Mentorship from senior engineers and automation specialists. Opportunity to grow into mid-level and senior developer roles within the Service Automation team. Collaborative, innovative environment focused on modernization and service excellence. At Jolera, we are committed to creating a diverse, equal and inclusive. Our goal is to attract and retain the best talent while embracing diversity in all its forms. We value and respect differences in ethnic background, gender, age, religion, identity, disability, or any other characteristic protected by applicable law.

Under direct supervision, provides remote support for all designated Seneca Gaming Corporation entities. This includes but is not limited to hardware, software desktops, servers, networks, telecommunications, and/or the AS/400. Works closely with the Application Support and Technical Services team, management, and vendors to research and gain resolution on more difficult issues. Resolves and escalates technical problems according to standard operating procedures and within defined service levels up to and including dispatching other IT Support Technicians onsite. Documents, tracks, and monitors problems and resolutions to ensure timely resolution. All duties are to be performed within the guidelines of the Seneca Gaming Corporation's policies and procedures, Internal Control Standards, and objectives. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: 1. Assume ownership of technical issues reported by our team members and triage the needed to a timely resolution. Provide support to internal end users to diagnose and resolve hardware and software issues. Respond to telephone calls, emails, and personnel requests for technical support. Maintain and manage a support log for all activities through a centralized ticketing system. 2. Support on-site activities for both technicians, customers, events and vendors. 3. Work alongside other IT staff to complete work requests as directed by the IT Service Desk Manager or IT Support Shift Manager in support of the Seneca Gaming Corporation's technical infrastructure. This could include desktops, servers, networks, telecommunications, and/or the IBM iSeries (AS/400). 4. Seek to gain an understanding (level 1 troubleshooting) of the technical infrastructure components in use throughout the company/Casino Operations. Including, designs and their operations, how they interact with one another, and how to effectively troubleshoot, install, and repair said components. 5. Work with Application Services and/or Technical Services and hardware/software vendors to resolve hardware/software issues, online processing, or application problems as directed. 6. Adhere to all standard operating procedures and guidelines. 7. Participate in shift turnover (pre-shifts) to ensure the timely resolution of problems. 8. Work with management to plan and accomplish goals. May be asked to perform a variety of tasks as directed. 9. Create and update all documentation (knowledge management) relating to job responsibilities. 10. Desktop/Laptop management for the new hire, transfer and termination processes, imaging and deployment of IT assets. 11. System Administration functions, manage team member access for applications. 12. Maintain a working knowledge and practical application of information security principles and practices as they relate to their job responsibilities. Proactively assess potential risks and vulnerabilities within the environment. 13. Maintain a current understanding of all policies and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy. Understand and comply with all information security policies and procedures at all times. 14. Provide exceptional customer service to all patrons and communicates in a pleasant, friendly, and professional manner at all times. Maintain a professional work environment with supervisors, managers, and staff. 15. Meet the attendance guidelines of the job and adhere to regulatory, departmental, and company policies. 16. Must complete all required SGC Training programs within nine (9) months from commencement of employment. 17. Attend all necessary meetings. 18. Duties, responsibilities, requirements, and expectations pertaining to this job are subject to change as needed. Hours are determined by a 24-hour schedule. QUALIFICATIONS/REQUIREMENTS: Education/Experience: 1. Must be 18 years of age or older upon employment. 2. Associate's Degree in computer science, management information systems or one (1) to three (3) years of job experience/Course work in a closely related field is required. 3. IT approved Certification is required within twelve (12) months of employment. 4. Working knowledge of computer hardware and software, including applications & networking 5. Working knowledge of Microsoft Office, Microsoft Windows, Networking 6. Working knowledge of mobility services, devices, applications 7. Working knowledge of Multi-Factor security applications 8. Ability to analyze and resolve problems according to established protocols 9. Ability to stay current with changes and updates in relevant technologies 10. Solid troubleshooting skills to determine and resolve user issues 11. Detail-oriented multi-tasker with the ability to respond quickly to changing priorities in an organized and timely manner 12. Ability to complete high-quality work in fast-paced environment within designated timeframes 13. Exceptional interpersonal and verbal/written communication skills 14. Strong customer service focus 15. Must be a self-starter and team player who also has the ability to work independently 16. Ability to take initiative, act independently and anticipate requirements of the management team Language Skills and Reasoning Ability: 1. Must possess excellent communication skills. 2. Must have the ability to write routine correspondence and to speak effectively to the public, employees, customers, and vendors. 3. Must have the ability to deal effectively and interact well with customers, vendors and employees. 4. Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner. 5. Must be resourceful, utilizing all resources that are available to resolve issues. 6. Must demonstrate good judgment. 7. Must be a team player with strong interpersonal skills. Physical Requirements and Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderately loud. When on the casino floor, the noise levels increase to loud. Must be able to work in an environment where smoking is permitted. 1. Must be able to stand, walk, and move through all areas of the casino/hotel. 2. Must be able to lift a minimum of sixty (60) pounds. 3. Must be able to maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations. Salary Starting Rate:$22.00 Compensation is negotiable based on experience and education. Each position has varying minimum qualifications. In the absence of fully qualified candidates, some requirements may be waived.

Software Engineer Intern provides analytical and tier 2 technical support for business applications, creates and maintains documentation related to application support and implementation, and maintains application reliability by working to identify systemic issues through root cause analysis. ESSENTIAL FUNCTIONS: • Under direct supervision, support, install, troubleshoot, maintain and manage applications. • Test, implement, document, and maintain support FAQ's and solutions. • Triage support incidents and escalates high priority events to the appropriate groups. • Perform ongoing monitoring and health checks for applications. • Create automation solutions for support and maintenance tasks and activities. • Support and maintain applications and solutions using Visual Studio, .NET platform, SQL server, C#, or other equivalent languages/tools • Support and maintain solutions built on Microsoft SharePoint and Office 365. • Support and maintain enterprise content management solutions e.g. Fiserv Nautilus. • Support and maintain web applications using ASP.NET, JavaScript, HTML, CSS and other web technologies. • Support ETL solutions using SQL Server Integration Services (SSIS), SQL Server and other languages/tools. • Create and maintain architecture diagrams, design diagrams and data flow diagrams using Microsoft Visio or other equivalent tools. • Work with internal customers to assess business needs and works with a team to find solutions. • Create and maintain application documentation. • Analyze and improve the efficiency of various systems and services. • Help to define, record and execute application disaster recovery plans and procedures. • Work closely with tier 1 technical support teams and works as part of the tier 2 support team to ensure team is meeting the business' expectations. • Follow through to ensure each problem is resolved according to the established SLAs. • Work collaboratively with business users and other application development groups. • Complete and develop a working application that will be used by App Dev or NWB. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Preferably a Junior or Senior in college. We are looking for undergraduate students, specifically junior and seniors. Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.

Responsible for implementing, maintaining, and supporting Agency application systems, such as BI, EHR, HRIS, and other applications. The Applications Administrator will work with Agency programs to develop effective processes leveraging available application systems. They will be responsible for ensuring data integrity and consistency. They will also be the expert for these systems making recommendations to better leverage Agency systems to meet its objectives. This position serves as the primary technical support contact for these systems. The Applications Administrator will document application system processes and configurations. Essential Functions: Manage application user accounts and permissions Manage application projects Coordinate application systems maintenance and upgrades Assist as a key resource in Agency projects Assist in the development of application workflows and processes Evaluate and make recommendations for application process improvement Develop application program requirements and use cases Develop and maintain related documentation Assist with other IT functions as needed Participates in quality assurance and corporate compliance activities as required Non-Essential Functions: Other duties as requested or assigned Participates in agency committees Reporting Responsibilities: Reports to: Senior Director of IT Supervisory Responsibilities: Supervises: None exercised Knowledge, Skills, and Abilities: Excellent customer service skills Strong analytical and problem-solving skills Strong communication skills Time management and workload prioritization. Should always be willing to find answers to all questions addressed to them. Should be ready to research questions using a variety of manuals and resources, and to work with other Consultants, IT staff, and affiliated consulting organizations in answering any customer's question. Should familiarize themselves with the research and information resources and knowledge bases at hand. Ability to learn and adapt, applying technical information in a fast-paced, demanding work environment. Ability to follow policies and procedures, attention to detail. Physical & Mental requirements: Must be able to safely lift up to 50 pounds. Will need to be able to bend, stoop, sit & stand. Ability to exhibit self-control in stressful situations, maintain professionalism. Minimum Qualifications: Bachelor's degree in Information Technology or related field 3 years of experience in the Information Technologies field, specifically in systems/application administration or management. Project management experience Able to communicate effectively, both verbally and in writing. Valid NYS driver's license with safe driving background, as per Agency policy, and reliable transportation. Working Conditions: Office conditions are typical for an office environment. May need to travel to program locations.