Information technology internship jobs in Colorado

Take2 has proven experience bridging the intersection of technology and people solutions. As a proven, trusted provider for our Federal and commercial clients, we provide the right solutions, at the right time through trusted partnerships, customized to solve our client's unique business challenges. Take2 invests time, discipline, and rigor into our technology and people solutions, as well as utilizes our proprietary People Cloud. Whether we are bridging the gap between IT talent and our customers' business challenges, Take2 will work as a partner to best resolve client needs. Take2 is hiring a cleared Help Desk Specialist. This role requires a Secret Clearance or Higher to interview. This position is onsite and will require you to work out of Colorado Springs: Job Description: Take2 is seeking a Helpdesk Specialist to provide expertise to a federal client in support of their mission critical systems in defense of our Homeland. As a Helpdesk Specialist, you will be responsible for providing technical support to our users and clients by triaging, researching, and answering questions regarding the program and systems. Shifts: The position involves 12-hour shifts, either Wednesday to Friday with alternating Tuesdays OR Saturday to Monday with alternating Tuesdays, on a semi-annual rotation. This schedule alternates between daytime and overnight shifts to ensure coverage for the 24/7/365 operations. 12-hour shifts 3 or 4 days per week; however, one week is 36 hours and the next week is 44 hours (4 hours off) The Schedule is: 1) Weekday Shift (Wed-Fri) alternating Tuesdays 2) Weekend Shift (Sat-Mon) alternating Tuesdays Shifts are as following: 5:30 AM - 5:30 PM 5:30 PM - 5:30 AM Specific Responsibilities: Provide a first point of contact for customers seeking technical assistance with a ticket, phone call, email, or in person Assist customers, troubleshoot problems, and coordinate technical support. Account creations, account lockouts, password changes Record events and problems and their resolution in logs Follow-up and update customer status and information Log and route service requests and incidents in an incident management system. Maintain service level agreements related to Desk Side support Service/Incident requests Direct unresolved issues to the next level of support team member Establish phone bridge with next level of support and customer leads per SOP's Receive and input critical time data in various formats and ingest it into the vetting system. Data may be received in various formats and must be converted to a customer defined format such as XML for ingest into the system Requirements Due to federal requirements, only US Citizens can be considered. Candidates with dual citizenship cannot be considered. Active Secret clearance is required. Due to agency and contract requirements, candidates must be U.S. citizens with no dual citizenship. This contract supports systems that require 24x7x365 uptime. Candidates must be willing and able to meet recall requirements, including participation in a rotational on-call schedule. Telework: Candidates must reside within a commutable distance and be available to work onsite at the customer's discretion. This includes being on-site during the transition period. Must be based around Colorado Springs, CO. 0-3 or more years of experience in Helpdesk/ServiceDesk/Call Center OR equivalent experience in customer service. 0-3 or more years of experience utilizing any Incident Management Ticketing System such as: Remedy v20.02 ServiceNow

Technical Support Analyst Status: 6 month contract to hire Pay: $35.00 per hour ($80,000 annually upon conversion to FTE) (Work Schedule: Monday through Thursday, 6:00 AM to 4:30 PM) JOB SUMMARY: Our client is seeking a Technical Support Analyst for a long-term contract opportunity (with strong possibilities to convert full-time). The Technical Support Analyst will provide reliable and effective IT support services, ensuring consistent and high-quality end-user support. This role supports IT operations in alignment with established Service Level Agreements (SLAs) for assigned areas of responsibility. DUTIES: Deliver hands-on support for site IT infrastructure and end-user services, including troubleshooting and maintenance of: Desktop and laptop computers, Mobile devices and phones, Printers and peripheral devices, Audio/Visual equipment, Other related IT hardware. Collaborate with Lead Technicians to ensure site-level IT environments-including voice/data networks, servers, and storage-are properly maintained and supported, especially in remote site locations. Monitor and manage IT issues within assigned areas, taking ownership of resolution and driving issues to closure. Coordinate with external service providers to support end-user services and perform proactive/preventative maintenance on IT infrastructure. Maintain accurate tracking and documentation of end-user issues, ensuring timely resolution and closure. Work closely with Infrastructure and Network teams to understand and support systems. Support the implementation and compliance of IT processes related to service delivery and facilities. Participate in regular IT service delivery meetings and contribute to continuous improvement initiatives. Escalate high-severity or recurring issues to appropriate levels. Ensure timely follow-up and communication with users and IT peers regarding service requests and tasks. Participate in IT projects and initiatives as needed. REQUIREMENTS: Bachelor's degree, technical certification, or equivalent experience in IT or related field. 3+ years of experience in a technical support or IT service role. Self-motivated and proactive, with the ability to take initiative, contribute ideas, and lead small projects independently. Strong commitment to customer service with the ability to communicate effectively, resolve issues promptly, and maintain a positive user experience. Basic understanding of IT facilities and infrastructure, including: Data centers and communication rooms, Video conferencing systems, Access control systems, Copy/print services, HVAC/UPS systems, and Cabling. Proven ability to resolve technical issues efficiently. Familiarity with SLAs and performance metrics. Excellent verbal and written communication skills across all organizational levels. Understanding of company objectives and how IT supports business units and departments. Strong interpersonal, team collaboration, and facilitation skills. Effective organizational and project management capabilities. Work Schedule: Monday through Thursday, 6:00 AM to 4:30 PM Must be able to work in high-altitude environments Microsoft Intune & MDM: Device enrollment, policy management, troubleshooting, and support for Windows-based endpoints. Windows OS & Mac OS: Installation, configuration, and support. Microsoft 365 Suite: Outlook, Teams, Word, Excel, PowerPoint SharePoint. Active Directory: User account management, group policies. Networking Basics: TCP/IP, DNS, DHCP, VPN setup and troubleshooting. Hardware Support: Desktops, laptops, printers, mobile devices, A/V equipment. Remote Support Tools: Experience with tools like SCCM, TeamViewer, or similar. Ticketing Systems: Familiarity with platforms like ServiceNow, Jira, or Zendesk. ITIL Foundations: Understanding of incident, problem, and change management. Security Awareness: Basic understanding of endpoint protection and data security practices.

Dexian has an immediate opportunity available for a Level II Desktop Technician for various services as a member of the desktop support / break-fix team with our premier aerospace customer. The Desktop Technician shall be responsible for: Providing maintenance of computing devices, associated peripherals, and approved software; and shall install and maintain hardware and software on those devices and associated peripherals. Installation of upgrades (memory, hard drives, etc.) and peripheral devices. Providing office support to coordinate and schedule new equipment installations. Monitoring and updating ServiceNow to ensure that all Service Level Agreements (SLAs) are met and make updates to ServiceNow asset records. Assisting in coordinating, scheduling, and performing relocations and re-installations of equipment. Performing periodic physical audits of end user computing devices to align with ServiceNow records (deployment location, storage location, and assignee information). JOB SPECIFIC REQUIREMENTS AND SKILLS: 6+ years' experience in supporting enterprise level PC's as an IT Desktop (Desk-Side) or Help Desk Technician Ability to support systems on both classified and unclassified networks. Familiarity with security requirements (ICD 503, DFARS, etc.) Ability to plan and prioritize their work assignments to meet deadlines/SLA's in a fast-paced environment without supervision Advanced understanding of: Active Directory (heavy account management). UNIX (account management, permissions, etc.). McAfee suite of security products (i.e., ENS, DLP, MDE). Hardware support experience (i.e., swapping hard drive, fan, motherboard). Troubleshooting HP systems. Maintaining/troubleshooting VoIP devices (i.e., Cisco Call Manager/Unity). Installing/supporting/troubleshooting Windows and Mac OS devices, MS Office, network connectivity issues, etc., and performing system (re)imaging using LANDesk or other imaging technologies. Data transfers using USMT. Inventory management, shipping and receiving, and asset management to include warehouse processes for shipping/receiving packages, asset tags, unboxing, return merchandise authorization (RMA) tracking. ServiceNow ticketing system. Preferred working knowledge of audio, video conferencing, or control equipment. Manufacturer certifications is a plus (Polycom, AMX, Crestron, etc.) This position requires an active Department of Defense security clearance at the TOP SECRET/ Sensitive Compartmented Information (SCI) level upon hire. Current Polygraph preferred or ability to obtain. U.S. citizens ONLY are eligible for a security clearance and this position. EDUCATION AND CERTIFICATIONS: Associate degree in IT / Computer Sciences, preferred. Current IAT Level-II Technical Certification or ability to obtain within 90 days of start date (CompTIA Security+ or equivalent). LOCATION: This is a full-time/onsite position at a facility in Colorado Springs, CO. COMPENSATION: Dexian reasonably expects to offer $37.00 to $47.00/hour for this position based on skills and experience. Benefits include generous time off, health, vision and dental insurance, matching 401k, etc. EMPLOYMENT QUALIFICATIONS: Submit/Pass a 10-year background check, criminal history, drug screening, and fingerprints. Valid driver's license/Real-ID with clean driver's history. Self-starter with extremely strong work ethic. Excellent time-management and multitasking skills. Exceptional attention to detail and high level of accuracy required. Demonstrated problem solving and people skills. Ability to research, resolve and complete tasks within pre-determined deadlines and schedules. Ability to process work quickly and accurately - dealing with interruptions, changing timelines and priorities on a regular basis. Excellent communication skills, both verbal and written, to articulate details in a professional manner. Must embrace technology to promote efficient operations. Strong command of Microsoft Office Suite including Outlook, Excel, and Word programs. Desired Skills and Experience Desktop support, Desktop technician, IT, PC, laptop, printer, mobile devices Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support. Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit ******************** Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

Senior Computer Support Specialist Compensation: $30/hour Inceed has partnered with a great company to help find a skilled Senior Computer Support Specialist to join their team! Join a dynamic team where you will assist end-users with computer hardware and software issues, providing essential support for internal business applications. This opportunity is ideal for someone passionate about technology and eager to make a significant impact by ensuring seamless IT operations. Key Responsibilities & Duties: Provide Tier 2/3 Support Upgrade and repair laptop and desktop computers Administer MS O365 and Active Directory Assist with LAN/WAN applications Install latest MS Windows Desktop OS versions Set up network printers and servers Create and maintain installation instructions Support Android and IOS device upgrades Log tickets and answer Help Desk calls Required Qualifications & Experience: High School Diploma or GED required 5 years' experience in Windows server environments 5 years' experience in remote customer support/helpdesk Current Driver's License US citizenship required due to DHS clearance Excellent interpersonal and communication skills Working knowledge of MS Windows Desktop OS Working knowledge of computer systems and networks Flexibility and adaptability to changing priorities Basic project management skills Nice to Have Skills & Experience: Experience with Kronos and OKTA/O365 Experience in setting up new office IT infrastructure Experience in TCP/IP network troubleshooting Perks & Benefits: 3 different medical health insurance plans, dental, and vision insurance Voluntary and long-term disability insurance Paid time off, 401k, and holiday pay Weekly direct deposit or pay card deposit If you are interested in learning more about the Senior Computer Support Specialist opportunity, please submit your resume for consideration. Our client is unable to provide sponsorship at this time. We are Inceed, a staffing direct placement firm who believes in the possibility of something better. Our mission is simple: We're here to help every person, whether client, candidate, or employee, find and secure what's better for them. Inceed is an equal opportunity employer. Inceed prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

As the Junior System Administrator in the Information Technology group, you play a key role in supporting NEI's technology environment by delivering high-quality technical assistance to team members while maintaining the stability, security, and performance of the company's IT systems. In this position, the Junior Systems Administrator will help configure, maintain, and monitor systems such as Microsoft 365, Azure Active Directory, Windows Server, Intune, Defender, and various on-premises and cloud-based services. The role is involved with identity and access management, system updates and patching, data backup processes, endpoint security, and basic network troubleshooting. Additionally, the individual will help support infrastructure improvement efforts, participate in system upgrades or migrations, and contribute to documentation, standards, and process enhancements across the IT environment. The Junior Systems Administrator works closely with other IT team members to ensure that NEI's technology resources operate efficiently, securely, and in alignment with company standards. A strong desire to learn, a customer-focused mindset, and a proactive approach to problem-solving are essential to success in this position. The ideal candidate is eager to develop deeper technical expertise, comfortable working across multiple technology domains, and committed to delivering a positive and professional IT experience to all NEI team members. Salary Range: $80,000 - $95,000 / year The salary range above is based upon the Denver, Colorado labor market. This opportunity is available to both local / in-office (Lakewood, CO) and full-time remote candidates. Essential Responsibilities Assists with the configuration, maintenance, and monitoring of NEI's core IT systems, including Windows Server environments, virtualization platforms, cloud resources, and network infrastructure. Supports identity and access management by assisting with account provisioning, permission changes, group policy updates, and directory service maintenance. Participates in the administration and upkeep of Microsoft 365 and Azure Active Directory, including Exchange Online, Teams, SharePoint, and related cloud services. Helps maintain endpoint management and compliance using Intune, Microsoft Defender, and other security tools, ensuring that devices meet company standards. Performs routine system maintenance such as patching, software deployments, update management, log reviews, and monitoring of system health metrics. Assists with maintaining data backup processes, storage systems, and recovery testing. Supports network operations through basic troubleshooting of connectivity, VPN access, routing/switching concepts, DNS/DHCP issues, and wireless performance. Participates in system upgrades, infrastructure enhancements, and technology lifecycle replacement projects as assigned. Assists in implementing and maintaining cybersecurity controls, including endpoint security, vulnerability remediation, access reviews, and secure configuration practices. Supports documentation and maintenance of Disaster Recovery and Incident Response procedures and participates in testing activities. Helps monitor systems for potential security risks or anomalies and reports issues to senior IT staff promptly. Ensures that administrative tasks follow NEI's security standards, data protection rules, and compliance requirements. Supports the creation, testing, and rollout of standardized software packages for mass deployment, helping ensure consistent configurations and smooth application delivery across all devices. Provides Tier I/Tier II support by responding to IT service requests, troubleshooting hardware and software issues, and ensuring timely resolution for team members. Handles issues involving Windows, Office applications, Microsoft 365 services, printing, mobile devices, remote access, and other business technologies. Performs in-depth troubleshooting for recurring or complex issues and seeks assistance when necessary. Offers clear and professional communication to users, setting expectations, explaining solutions, and following up to ensure satisfaction. Assists team members by providing instruction, guidance, and formal/informal training on systems and tools as needed. Helps maintain accurate inventories of hardware, software, and licensing in coordination with other IT staff. Contributes to the development and updating of technical documentation, including knowledge base articles, runbooks, diagrams, and standard operating procedures. Identifies opportunities to streamline workflows, improve reliability, or enhance user experience and communicates recommendations to senior IT staff. Participates in collaborative efforts to standardize configurations, enforce best practices, and support continuous improvement of the IT environment. Skill & Knowledge Strong analytical and problem-solving skills, with the ability to methodically diagnose issues across hardware, software, networking, and cloud services. Working knowledge of Windows operating systems and Windows Server technologies, including authentication concepts, domain services, and general systems management. Familiarity with Microsoft 365 and Azure Active Directory, including user administration, permissions, mail flow fundamentals, and security features such as MFA and conditional access. Understanding of networking concepts, including DNS, DHCP, TCP/IP fundamentals, VPN technologies, and basic routing/switching behavior. Experience with endpoint management and security tools, preferably using Intune, Microsoft Defender, or equivalent technologies. Ability to follow technical procedures and execute system maintenance tasks such as patching, updates, system monitoring, and log review. Strong communication skills, capable of explaining technical information clearly to both technical and non-technical team members. Excellent attention to detail with the ability to document configurations, troubleshooting steps, and system changes accurately. Customer-service mindset, demonstrating patience, professionalism, and empathy when assisting end-users. Ability to manage multiple priorities in a dynamic environment while maintaining accuracy and meeting deadlines. High degree of integrity and trustworthiness, with the ability to handle confidential information responsibly. Motivated to learn and grow, with a willingness to expand technical skills, explore new technologies, and contribute to continuous improvement within the IT environment. Must Have Education: Degree in a related field is preferred Experience: 1+ years of experience in an IT support, help desk, or desktop support role with exposure to system administration tasks Licensure: CompTIA, Microsoft, Linux, Cisco, or other similar technologies are a plus Passionate about continually improving IT by understanding the balance between new technology and processes juxtaposed to the need for a reliable and secure IT infrastructure. Possesses effective written and oral communications skills. Good interpersonal and people skills Applicants must be currently authorized to work in the United States on a full-time basis. Working Conditions Work Environment: Work is performed in an office setting. Travel: Minimal: 0 - 5% Physical Activities: Must be able to lift 50lbs. About NEI Electric Power Engineering Serving Others. Enriching Environment. Improving Continually. Quality Results. Voted as a top workplace by the Denver Post for six straight years (2020 - 2025), our values have been woven into the fabric of who we are since 1982, guiding our decision making throughout the years. As an engineering services firm, NEI's mission is to create a great organization that serves people and solves problems. Since NEI's founding, we have developed a culture of collaboration and accountability, both across our teams and departments, and externally with our clients across the United States. We believe in two core ideas: hiring great people and celebrating our team members' diverse backgrounds and unique experiences; bringing in new, unique, and exciting perspectives that can only strengthen NEI as we chart our path into the future. We are a proud equal opportunity employer, and we do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information. Team Member Benefits We believe that taking care of our team members is of the utmost importance. We strive to foster a community of belonging, professional development, and industry involvement; providing our team with the benefits, tools, and support systems to excel in their roles. Our comprehensive benefits package includes: 100% Employer paid team member premiums for Medical, Dental, Vision, Basic Life Insurance, and Long-Term Disability Voluntary Life Insurance 401(k) with employer matching; 100% immediate vesting Annual & discretionary bonus programs Paid time off Employer paid licensure (FE/PE), certifications, seminars, & conferences Paid parental leave Tuition reimbursement Eight (8) paid holidays including a floating holiday to use at your discretion Annual Team Building Hybrid work environment with remote flexibility Career development, training, and coaching opportunities Pet insurance NEI Electric Power Engineering participates in E-Verify and will provide the federal government with your completed Form I-9 to confirm your work authorization in the United States.

Collegis Education is a marketing and technology education solutions company that offers industry-leading services for colleges and universities of every size in every sector. Using a proactive and data-driven approach, Collegis Education empowers institutions to make a broader impact by providing insights that help grow enrollments, improve student outcomes and optimize expenses. With several decades of experience working within the higher education industry, the team at Collegis Education was founded within the walls of a college and expanded to help change more lives through education. Currently, the infrastructures established by Collegis Education support more than 40,000 students nationwide. For more information about Collegis Education, please visit ************************** Position Summary: The IT Support Specialist position is expected to provide exceptional customer and managed IT services to our clients and employees. This opportunity will be located at Regis University in Denver, CO. Primary responsibilities include providing computer support to students, faculty, and employees which includes PC, LAN, AV and software support, among other items. The IT Support Specialist also provides escalated support to the Personal Support Center on a rotating basis. The support department runs 24x7x365 and IT Support Specialist may be required to provide support during off hours or at off-site locations. Assignments of duties and daily tasks can change on a regular basis and focus can be reflected in a change in accounts supported. The IT Support Specialist is managed on their performance, customer service, adherence to processes, and continued commitment to success and learning. Primary Responsibilities, Essential Functions and Requirements: Communication & Professionalism: The IT Support Specialist's role is one that supports multiple clients in various technical scenarios. Maintaining excellent customer service and professional communication is critical to the success of individuals within this position. Be accountable for seeing assigned cases and tasks to completion by providing detailed documentation of troubleshooting steps taken for each support request. After completion, ensure user expectations are met to ensure the issue is fully resolved Ensure productivity metrics are achieved and standardized processes are followed Ensure professional and courteous communication is maintained in all interactions including face to face, over the phone, via email, and chat correspondences. Adhere to and enforce company and client information security policies Reduce risk of theft, fraud, or misuse of information assets by acting as the data steward for the application(s) you administer Technical Support: Maintain and support a mixed PC and MAC technology environment Diagnose and repair telecom and networking infrastructure partnering with Network team for guidance Partner with other ITSS staff and leadership to develop Standard Operating Procedures, FAQs and maintain knowledgebase content Support user accounts within Active Directory, Microsoft 365 and Microsoft Exchange Participate and maintain real-time inventory controls of assets, including procurement, deployment of and decommissioning of equipment Coordinate and set up AV for company meetings and events, including testing and setting up hardware Actively participate in departmental & client meetings Be available in the event of outages and urgent needs (may be after hours) Adhere to and enforce the appropriate information security policies based on the sensitivity of company data and report any security related issues Reduce risk of theft, fraud, or misuse of information assets by acting as the data steward for the application(s) you administer Assist with the rollout and support of new technologies, equipment, and network services across IT and AV environments. Document support processes, troubleshooting steps, and user guides to improve knowledge sharing and efficiency. Perform all other duties as assigned in support of IT and AV services. When applicable be available to assist other teams such as the Personal Support Center, Network and Server administration teams for assistance on other duties as assigned. Requirements Experience and Qualifications: Minimum 2 years' experience supporting Windows & MAC operating systems in a corporation environment Thorough knowledge of Windows desktop operating systems and basic office applications Experience administering user and group objects in Active Directory Experience administering Office 365/Exchange mailboxes Experience with desktop imaging tools (SCCM/WinPE is a preferred) Ability to provide after-hours support Strong interpersonal and communication skills Attention to detail, with a focus on systems processes adherence and organizational skills Strong analytical and problem-solving skills Self-starter with the ability to work independently as well as within a team environment Periodic weekly travel is required to remote sites for on-site support Preferred Skills: Experience supporting Office 365 and Windows server platforms Experience working with Education, Certifications and Licensures: Active Directory, PowerShell scripting, and SCCM Experience troubleshooting integrated or ad-hoc AV systems Experience supporting Cisco IP phones and Call Manager Two year degree or higher is preferred or equivalent work experience Microsoft, CompTIA A+ or other technical certificates desired Beware of scams: Please note that all inquiries regarding Collegis Education job postings will come from an email domain ********************** *************************. Collegis Education is committed to the policy that all persons shall have equal access to its programs, facilities, and employment without regard to race, color, creed, religion, national origin, sex, age, marital status, disability, public assistance status, veteran status, or sexual orientation.

AimHire is partnering with a fast-growing software company in Denver, CO to find top talent to join their collaborative and supportive team. You'll start in Tier 1 support, mastering the software platform and handling basic technical troubleshooting, with the opportunity to advance quickly to Tier 2 and Tier 3 within six months. This role offers excellent benefits, clear career growth, and a people-first culture. Compensation: Starting Salary: $60,000 base + $6,000 annual bonus (paid quarterly at $1,500/quarter) for the first 6 months At 6 Months: Salary increases to $70,000 base + $10,000 annual bonus (paid quarterly at $2,500/quarter) Responsibilities: Build and maintain strong client relationships. Respond to client inquiries via email and phone. Provide technical troubleshooting for the software platform. Learn the platform in detail to resolve and escalate issues. Manage internal order entry and maintain customer databases. Collaborate with internal teams to resolve client concerns. Review accounts for accuracy and process updates. Requirements: Bachelor's degree in Accounting, Finance, Statistics, Mathematics, Data Science, Computer Science, or a related field. Exceptional communication skills. Strong organizational skills with attention to detail. Ability to thrive in a fast-paced environment. Proficiency in MS Outlook, Word, Excel, and PowerPoint. Technical aptitude and problem-solving skills. Career Path & Growth Opportunities: Start in Tier 1, advance to Tier 2 and Tier 3 within six months. Participate in the Support Analyst Training Program for in-depth product expertise. Promotion opportunities across Client Care, Sales, Operations, or Product. Recognition for contributions in a collaborative, growth-focused environment. AimHire is an equal opportunity employer.

Immediate opportunity for a Technical Support Analyst to join a top-notch company experiencing rapid growth! RESPONSIBILITIES: Define, document, and maintain standard operating procedures on troubleshooting supported desktop technologies, applications, and warehouse systems for continuous improvements. Help to service and maintenance audio-visual equipment as needed. Will be the Enterprise SPOC for PC/IPad procurement, distribution, recovery as well as disposal. Ability to account for all active or inactive equipment in the CMDB; maintain asset and equipment end-of-life compliance procedures and participate in yearly CAPEX and IT budget requirements. Will continuously monitor, effort, assign/re-assign, escalate, etc. Incidents/Requests with ServiceNow ITSM tool. Fully document all service management incidents and requests in ServiceNow ITSM Suite Timely acknowledgment and triage of service management incidents to determine the proper impact and urgency to recovery and prevent system outages. Search Service Desk knowledge base articles, SOP's for possible incident resolutions. Responsible for properly determining and assigning higher-tiered service management incidents/requests to responsible assignment groups if the resolution cannot occur at the TSA level. Assist in the mentoring and training of all TSA II team members. Responsible for troubleshooting and configuring software, printer, and connectivity-related issues beyond step-by-step instructions. Provide 24X7 first-line support for all Warehouse Automation technologies which includes physical repairs of mechanical equipment as needed. Act as the primary escalation point for vendor and operations team communications during individual market center system outages. Maintain and ensure market centers' security threats and vulnerabilities are remediated to safeguard the enterprise environment. This is a 6-month contract-to-hire position in Littleton. Work onsite at our Southpark Terrace location! REQUIRED SKILLS: 8+ years of help desk support experience High-level understanding and experience in network troubleshooting, network design topology, TCP/IP knowledge, VLANS, and routing Technical skills in vulnerability assessment, networking, operating systems, and incident response methodology Exposure to ITIL foundational structures PREFERRED SKILLS: Industry-related certifications (A+, Security+, Network+, ITIL, Microsoft MCP/MCSE) Bachelor's degree Warehouse experience Must be authorized to work in the US. Sponsorships are not available.

About The Role. We are seeking a proactive and technically skilled Service Desk Engineer to join our IT team, based in our US office. This role is pivotal in supporting our expanding presence in the US and ensuring seamless IT support across time zones. As Service Desk Engineer, you will provide high quality technical support to the business and confidently communicate with end-users, business stakeholders and the wider IT team as required. Your duties will include: Provide timely and effective technical support to end users across the US and wider group. Troubleshoot hardware, software, network, and application issues, escalating where necessary. Manage and resolve service desk tickets, ensuring SLAs are met. Support onboarding and offboarding processes, including account setup, preparing equipment and access management. Collaborate with the wider IT team to implement improvements and ensure consistent support across all office locations. Identify recurring issues and contribute to continuous improvement initiatives. Provide occasional out-of-hours support for incidents or scheduled maintenance. About you. Skills and Requirements: Proven experience in a service desk or IT support role, ideally within a financial services environment. Strong technical troubleshooting and problem-solving skills. Clear and professional communication with both technical and non-technical users. Ability to work independently and manage multiple priorities. Strong attention to detail. Personal qualities Integrity Inspires client and team confidence Adaptable and versatile Assertive and confident Discrete and tactful Emotional resilience ‘Can do' attitude Role model Appropriate office conduct and attitude to work

What You'll Do: • Serve as the first point of contact for users needing technical assistance • Handle support requests by phone or ticketing system • Troubleshoot issues involving software, hardware, networks, access, and user accounts • Identify recurring problems by reviewing historical data and system records • Escalate tickets to specialized teams when needed • Keep documentation, records, and databases up to date • Communicate clearly and professionally with users at various levels Minimum Qualifications (Mandatory): • AA Degree in a related field with at least 3 years of relevant experience OR High School diploma with 5 years of related experience and a valid certification • Must meet DoD 8140 IAT II compliance (Security+ CE qualifies) • Must be a U.S. Citizen • Must possess and maintain an active TS/SCI security clearance Preferred Skills & Background: • Strong communication and customer service abilities • Experience handling or supporting DoD-related equipment • Familiarity with Unix, Linux, or Solaris operating systems • Comfort working in high-visibility, fast-paced environments • Understanding of secure messaging systems or defense communication platforms

Desktop Support Technician - Contract to Hire Aurora, CO | On-site $28/hour | 4-Month Contract-to-Hire Be the face of IT support in a mission-driven environment. We're partnering with one of Colorado's most respected enterprise organizations to find a skilled Desktop Support Technician who thrives in a hands-on, in-person support role. This is a fantastic opportunity to work with outstanding leadership and make a real difference in the daily lives of users who rely on technology to do meaningful work. In this role, you'll be stationed on-site providing direct support to staff and teams - setting up workstations, troubleshooting hardware, resolving software issues, and supporting desktop infrastructure in person. While there will be some remote support elements, this position is primarily about being present, dependable, and highly responsive to those right around you. What You'll Do Provide hands-on support for desktops, laptops, printers, phones, and peripherals. Respond in person to staff needing immediate technical assistance. Troubleshoot hardware/software issues and escalate to engineers when needed. Install and configure new workstations and peripheral equipment. Support basic networking and connectivity at the desktop level. Document work thoroughly in the ticketing system and prioritize according to SLA. Assist with voice/data device support including phones and conference room technology. Rotate into on-call support once fully trained. Technical Environment Windows 10, Microsoft Office & O365 Active Directory administration SCCM / MECM deployment & management Dell & HP hardware (desktops/laptops) HP Network Printers & label printers PXE Boot imaging environments Citrix thin/thick/zero client support Mobile device troubleshooting (iOS/Android) SharePoint documentation Ticketing systems (e.g., ServiceNow) Requirements Active Directory experience SCCM (MECM) experience PXE Boot imaging Strong hardware support background Must be COVID and Flu vaccinated Must pass a drug screen and background check Prior desktop support experience in an enterprise or healthcare environment preferred Strong communication and customer service skills - you'll be face-to-face with users daily Preferred Qualifications: Apple device support Basic networking knowledge Akkadian experience Why This Role Stands Out Incredible team and leadership - you'll feel supported every step of the way Work with purpose - this organization's mission is meaningful and people-centered Stable, long-term potential - contract-to-hire opportunity Real impact - your support keeps the organization running smoothly This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Lakeshore Talent is seeking a reliable and service-oriented IT Support Specialist for one of our clients in the nonprofit healthcare industry. The ideal candidate will have 1+ year of Tier 1 technical support within a Windows-based environment. This will be a contract to hire opportunity, paying $21-$25/hr. It will be fully in-office in Lafayette, CO during training, with the potential for a hybrid work schedule after the first several weeks. Role Overview This role will deliver front-line technical assistance across the organization. In this role, you will handle first-tier support requests, assist with day-to-day computer operations, and help maintain a smooth and efficient technology environment for all staff. You'll work within established ticketing workflows and troubleshooting procedures, providing exceptional customer service while supporting our internal hardware, software, network access, and general tech equipment. Serve as the first point of contact for user support, responding to help desk tickets and incoming support calls. Managing phone calls, emails, and ticket creation. Assist users with basic hardware issues and routine operating system or software challenges. Troubleshoot peripheral devices, network connectivity, internet access, and enterprise system functionality. Support the organization's tech inventory by ensuring equipment is tracked, organized, and readily available for use. Will be responsible for IT project support including mail merges, network consolidations, new software implementations, phone system overhaul, and duties related to additional IT transitions. Qualifications Associate's or Bachelor's degree in computer science or a related field, or equivalent hands-on technical experience. Previous Tier 1 help desk experience. At least one year of experience working in a Windows-based environment. Experience with Active Directory or similar. Experience with password resets, remote-in support tools, PC imaging. Onboarding Requirements: All employees must receive an annual influenza vaccination as a condition of employment. Requests for medical or religious accommodation will be considered. All offers would be contingent upon the passing of a background check.

Title: Tier 1/2 Helpdesk Technician Company: Tetra Tech Duration: 6 months contract to perm Pay: $18-$20/HR Hours: 40 hours, 8-5PM Interviews: 2 rounds Required Skills & Experience * 1-3 years of experience in a helpdesk/desktop support role with an emphasis on phone support vs. email. * Experience supporting Microsoft server operating systems, specifically Office365 products. Strong preference for someone that has served as an Office365 and Sharepoint admin previously * Experience troubleshooting Microsoft SCCM (System Center Configuration Manager) * Experience installing and troubleshooting desktop and laptop operating systems and applications. * Strong collaboration, communication, and customer service skills Nice to Have Skills & Experience *Experience with Cherwell as a ticketing software or ServiceNow *Fluency in French (to speak with French clients and resolve tickets) *Experience with Linux *Experience with MAC systems Job Description Insight Global's engineering client is looking for a Help desk Support technician that will provide Level 1 and 2 support sitting anywhere in Colorado. You will be responsible for in-person and remote internal employee desktop support, troubleshooting, service monitoring. Occasional travel into the local office is expected, 1 time a month max. This is a contract to hire position with a company that offers growth opportunity and longevity. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

For 30 years, Per Scholas has been on a mission to drive mobility and opportunity in the ever-advancing technology landscape by unlocking the untapped potential of individuals, uplifting communities, and meeting the needs of employers through rigorous tech training. By teaming up with dynamic employer partners, ranging from Fortune 500 companies to innovative startups, we're forging inclusive tech talent pipelines, fulfilling an ever-increasing need for skilled talent. With national remote training and campuses in 20+ cities and counting, Per Scholas offers no-cost training programs in the most sought-after tech skills, spanning Cloud, Cybersecurity, Data Engineering, IT Support, Software Engineering, and more. To date, 30,000+ individuals have been trained through Per Scholas, propelling their professional trajectories into high-growth tech careers with salaries three times higher than their pre-training earnings. Learn more by visiting PerScholas.org and follow us on LinkedIn, X, Facebook, Instagram, and YouTube. PerScholas hires within the following states: AZ, CA, CO, FL, GA, IL, IN, KS, MD, MA, MI, MO, NC, NJ, NY, OH, PA, TX, WA Position Title: IT Support & Security Fundamentals Technical Instructor Office: Denver, Colorado & Colorado Springs (Onsite) Reports To: Sr. Director, Technical Instruction Per Scholas is seeking an IT Support and Security Fundamentals Instructor to join our Remote Training Team, supporting our on-premises cohort in Denver. The ideal candidate is a detail-oriented, problem-solving individual with strong technical and instructional skills, demonstrates the ability to adapt quickly to a dynamic environment, and maintains a strong sense of accountability. To succeed in this role, candidates must be business-minded, aligned with our mission focus, and excel in instructional delivery that meets the high expectations of both clients and learners. WHAT YOU'LL DO Support instructor-led training that prepares learners for entry-level to mid-level careers in IT Support. Responsibilities include daily instruction, administering assessments, monitoring attendance, providing one-on-one tutoring, conducting daily evaluations and progress monitoring of individual learners, consistently addressing learners violations, and more. Provide learners with access to relevant resources for outside learning on technologies and study aids relevant to the curriculum. Work closely with the team to identify learners needs, provide the necessary support, establish individualized plans for learners achievement, and participate in regular student-status meetings. Maintain and update Salesforce and/or our LMS with learners grades, certification scores, and progress notes. Support and maintain the training curricula, syllabi, lesson plans, and other instructional materials used in the classroom to ensure their effectiveness and consistency. Stay current with industry trends and integrate. Maintain a positive and inclusive learning environment. The Instructor will be based in Denver but may also support Colorado Springs cohorts in 2026, teaching in person at both campuses on a rotating schedul e. WHAT YOU'LL BRING TO US Instructional Skill Sets 1-3 years of teaching or training experience Strong technical background; able to grasp and convey highly technical subject matter Ability to respond clearly to live digital conversations via a digital engagement platform such as Zoom or an in-person training environment Strong communication skills Required Skill Sets Commitment to ongoing professional development, applicable certifications, and coursework to stay current with rapidly evolving technology trends and advancements Knowledge of Windows, Mac, and Linux operating systems, and end-user experience Current A+ certification (1201-1202 Series) Experience with Virtualization Technologies Type 1 and 2 Hypervisors (VMware ESXI, VirtualBox, Hyper-V) Proficiency with Active Directory, GPOs, and ser-profile management Experience with MS Server (2016-2022), SCCM/WSUS, Patch Management, General understanding of Office 365 administration General knowledge of performance monitoring and metrics with Perfmon Experience with supporting desktop hardware and software, installations, imaging, upgrades, printers, scanners, and general end-user equipment Proficiency with LAN/WAN, routing configuration, and switching Should be familiar with the OSI model and protocol data flow Working knowledge of Client/Server Environments Familiarity with IT Service Management (ITSM) processes and frameworks Proficiency with remote administration and remote administration tools (i.e, InTune, Remote Access Tools, TeamViewer, Bomgar) Experience with providing direct, over-the-phone, or remote troubleshooting support of end-user desktops, equipment, applications, or connectivity issues in a timely fashion Thorough understanding of Network/OS Security concepts and procedures Proficiency in cybersecurity concepts and the ability to communicate security concepts Experience with monitoring tools such as Splunk Familiarity with AI tools like ChatGPT or copilots like Microsoft/Github Copilot and their utilization in IT support workflows Ability to write content and curriculum related to instructional outcomes and lesson plans Commitment to ongoing professional development, applicable certifications, and coursework to stay current with rapidly evolving technology trends and advancements Must be able to secure course-relevant certifications (CompTIA or Cisco IT/Network Certifications) Professional Qualifications Bachelor's degree (or equivalent practical/industry experience). CompTIA A+ 1200 Series Strong technical aptitude (Google Sheets/Excel, Slides/PowerPoint, Salesforce, Slack, Zoom, etc.), project management, and organizational skills with detailed follow-through abilities. Experience using an SLA ticketing system with a customer/consumer service-driven approach Excellent written communication, presentation, and customer service skills. Solid understanding of business needs. Strong evaluation and data management skills. Prior knowledge or background in IT (if minimal, a desire and willingness to learn what's needed) and a passion for technology are a plus. Personal Characteristics You thrive in a creative, inventive, fast-paced startup environment with people who are passionate about their work and mission. You are data-driven, result-oriented, and a forward-looking catalyst for social change. You have a collaborative and flexible work style. You're excited to work cross-functionally with other departments and independently. You are a lifelong learner. You are an effective communicator with strong oral and written skills. You are tech-savvy and learn new tools quickly. You are detail-oriented, with exceptional organizational management skills. You have strong public speaking and interpersonal skills. You are a motivator who is personable, approachable, and socially engaging. You can cultivate relationships and build rapport quickly and authentically with people from various professional and cultural backgrounds. You are adept at managing your time and balancing multiple projects and tasks. You stand behind our mission, believing that individuals from any community should have access to well-paying career positions and that talent should be recognized and recruited from diverse sources. For this role specifically, we are targeting a salary of $70,000/year, with a range between $65,000/year and $70,000/year, where the difference in salary is typically determined by several factors, including geography in which the selected candidate resides, and alignment with qualifications and experience. QUESTIONS? If you have any questions about this role, please feel free to email our Talent team at *******************. We look forward to viewing your application! Equal Employment Opportunity We're proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or national origin.

Trinidad Benham Corporation is seeking applicants for an Information Technology Business Analyst / Technical Product Owner internship to support our custom ERP system for our rapidly changing and growing business. The ideal candidate would have a technical aptitude to understand complex software applications and databases. This candidate would have great communication skills to work with our team as well as software developers to develop requirements for our applications. Candidate must be a self-starter, fast learner and have the ability to think through complex problems. This position will be ideal for someone wanting to explore the world of software development and a has a desire to learn project management, software development process and business analysis skills. Key Responsibilities Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. * Develop requirements and enhancements for a new ERP application * Determine priorities and return on investment * Work with and lead development team to produce effective features * Collaborate with UI/UX design team to create mockups * Produce training documentation * Test features created by the development team * Perform initial analysis of reported defects and proposed enhancements * Support requirements gathering and visioning of mobile version of software * Assist with project coordination * Collaborate and brainstorm with current BA team to form effective and purposeful features Skills, Knowledge and Expertise Required education and experience * Pursuing bachelor's degree in business, computer science or any type of engineering is preferred * Technical aptitude to understand software applications and databases * Excellent analytical skills * Excellent communication skills to work with our business users, management and team members * Able to manage multiple tasks while maintaining attention to detail * Learn to be able to elicit business requirements for small to medium sized issues * Desire to write user stories with necessary detail to facilitate high quality deliverables * After gaining business experience, be able to triage a business "need" vs. a business "want" * Look for alternate solutions and offer up ideas * Once trained on a program, have the ability to write end user training documentation * Able to train users, in person or remotely, using documentation or expert knowledge * Write test scripts for small to medium programs * Assist with system testing * Guide and assist users with User Acceptance Testing * Strong Microsoft Excel skills * Experience with the project organization software Notion * Experience in SQL, Agile/Scrum methodologies and programming

Internship Description Job Type: Internship, minimum 15hr/week, maximum 40hr/week (January-May 2026) Salary: $20/hr About this Job As part of the Product Development/Innovation team, this role will help explore new technologies and new markets for sustainable, renewable raw materials, like wood residuals (think sawdust & shavings from lumber/furniture and floor making industries). The work is very cross-functional and feeds into a portfolio of new business opportunities. We're putting a lot of focus on consumer products, so branding, consumer research, and market analysis are a big part of what you'll be involved in, along with prototyping, business model creation, and vendor/partner coordination. About Lignetics, Inc. We're a family of brands dedicated to producing high-quality, 100% natural products that turn wood waste into a range of premium eco-friendly products. Our commitment to creating premium-grade wood products is central to everything we do. As a family of brands we own and manage 25+ mills across the country that turn wood waste into clean, green products. Our eco-friendly offering includes premium wood pellets, logs and fire starters for super-efficient heating, seasoned BBQ pellets that naturally seals in food flavor, and highly absorbent animal bedding that ensures warmth and comfort. We're dedicated to making the best performing and most trusted natural wood products in America. Lignetics is the largest residential wood pellet manufacturing company in the U.S. which now has a production capacity of over 2,000,000 tons of wood pellets per year. Please send cover letter along with resume and application. Requirements Duties and Responsibilities • Conduct product tests; performance and QA-related. • Develop new test methods with guidance. • Analyze data and share results. • Prepare prototype formulations. • Conduct online research on material and/or vendor options. • Support consumer testing programs and data analysis. Education, Skills and Physical Requirements • Working towards Bachelor's degree in Engineering, Chemistry, Material Science, Physical Science or like field. • Previous internship or part-time experience relative to major a plus. • Must have a “roll up your sleeves” approach, be highly analytical and forward-thinking. • Requires the ability to do simple to complex math calculations. • Able to conduct experiments with solid scientific method skills. • Able to analyze and communicate data and results. • Interest/experience in non-technical product development (marketing, branding) another plus. #IDCorporate Salary Description $20/hour

EchoStar builds solutions that help families and communities stay connected. We'll launch your career and empower you to change lives. Our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV. We serve millions of customers with offerings ranging from satellite to streaming services and global to personal networking solutions. **Department Summary** At EchoStar, hard work is rewarded with limitless opportunities. We're looking at more than your education and previous work experience, we want individuals who are bright, energetic and ambitious. We believe the critical thinking skills you learn in college can be applied across a variety of business functions, regardless of your major. The opportunities at EchoStar will provide you with a potential fast track for career advancement. Our internship program is designed to give you comprehensive experience in the fast-paced world of wireless and technology industries. With hands-on field experience and business projects, you will get an in-depth look at how our business works and where you fit into it. Help us build our brand while we help you build yours. Our interns partner with teams across EchoStar working to drive our latest game-changing innovation. Our internship is a 10 week, in-person experience that is paid hourly with eligible overtime. Interns are given a business project(s) to complete over the summer and present their results to leadership and their peers. EchoStar provides each intern with a manager to support them with the execution of their project. _All opportunities are located in Denver, CO unless otherwise stated._ **Job Duties and Responsibilities** In this role, the Intern will work as a member of an agile development team within our Wireless IT Supply Chain group to develop a solution for supply chain inventory, planning, ordering, or logistics. This will entail development of Java and/or Python based projects in a cloud-native environment. This role also provides opportunities to leverage AI technologies to solve business challenges. **Key Responsibilities:** + Development and test of supply chain capabilities using Java/SpringBoot and Python in AWS environment + Support incident and defect resolution related to assigned project + Participate in the design and architecture of assigned project + Collaborate with other scrum team members to integrate various components into a finished product **Skills, Experience and Requirements** **Education and Experience:** + GPA 3.3 or above + Currently enrolled in an undergraduate program, a graduate program, or a related field of study + Must have 60 credit hours completed by May 2026 **Skills and Qualifications:** + Foundational understanding of core programming languages, including Java and Python, demonstrated through coursework and personal projects. + Experience building and documenting RESTful APIs + Understanding of Computer Science fundamentals; including object-oriented design, data structures, algorithm design, problem-solving, and complexity analysis + CI/CD and source control experience + Familiarity with containerization concepts using tools like Docker and Kubernetes through educational or personal projects. + Great communication skills - someone who passionate about sharing your vision and getting others excited + Experience with AWS cloud infrastructure and services preferred + Supply Chain domain experience preferred Visa sponsorship not available for this role **Salary Ranges** Compensation: $18.00/Hour - $24.00/Hour **Benefits** We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits . Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws. The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled. We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process. EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact *************** if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications. Click the links to access the following statements: EEO Policy Statement (********************************************************************************* , Pay Transparency (*********************************************************************************************************** , EEOC Know Your Rights (English (************************************************************************************ /Spanish (**************************************************************************************************** ) We are an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. U.S. Citizenship is required for certain positions. EEO is the law. At EchoStar, you have the right to request reasonable accommodations. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact ********************. This contact information is for accommodation requests only; you may not use this contact information to inquire about the status of an application.

Our client is seeking a Technical Support Analyst for a long-term contract opportunity (with strong possibilities to convert full-time). The Technical Support Analyst will provide reliable and effective IT support services, ensuring consistent and high-quality end-user support. This role supports IT operations in alignment with established Service Level Agreements (SLAs) for assigned areas of responsibility. DUTIES: Deliver hands-on support for site IT infrastructure and end-user services, including troubleshooting and maintenance of: Desktop and laptop computers, Mobile devices and phones, Printers and peripheral devices, Audio/Visual equipment, Other related IT hardware. Collaborate with Lead Technicians to ensure site-level IT environments-including voice/data networks, servers, and storage-are properly maintained and supported, especially in remote site locations. Monitor and manage IT issues within assigned areas, taking ownership of resolution and driving issues to closure. Coordinate with external service providers to support end-user services and perform proactive/preventative maintenance on IT infrastructure. Maintain accurate tracking and documentation of end-user issues, ensuring timely resolution and closure. Work closely with Infrastructure and Network teams to understand and support systems. Support the implementation and compliance of IT processes related to service delivery and facilities. Participate in regular IT service delivery meetings and contribute to continuous improvement initiatives. Escalate high-severity or recurring issues to appropriate levels. Ensure timely follow-up and communication with users and IT peers regarding service requests and tasks. Participate in IT projects and initiatives as needed. REQUIREMENTS: Bachelor's degree, technical certification, or equivalent experience in IT or related field. 3+ years of experience in a technical support or IT service role. Self-motivated and proactive, with the ability to take initiative, contribute ideas, and lead small projects independently. Strong commitment to customer service with the ability to communicate effectively, resolve issues promptly, and maintain a positive user experience. Basic understanding of IT facilities and infrastructure, including: Data centers and communication rooms, Video conferencing systems, Access control systems, Copy/print services, HVAC/UPS systems, and Cabling. Proven ability to resolve technical issues efficiently. Familiarity with SLAs and performance metrics. Excellent verbal and written communication skills across all organizational levels. Understanding of company objectives and how IT supports business units and departments. Strong interpersonal, team collaboration, and facilitation skills. Effective organizational and project management capabilities. Work Schedule: Monday through Thursday, 6:00 AM to 4:30 PM Must be able to work in high-altitude environments Microsoft Intune & MDM: Device enrollment, policy management, troubleshooting, and support for Windows-based endpoints. Windows OS & Mac OS: Installation, configuration, and support. Microsoft 365 Suite: Outlook, Teams, Word, Excel, PowerPoint SharePoint. Active Directory: User account management, group policies. Networking Basics: TCP/IP, DNS, DHCP, VPN setup and troubleshooting. Hardware Support: Desktops, laptops, printers, mobile devices, A/V equipment. Remote Support Tools: Experience with tools like SCCM, TeamViewer, or similar. Ticketing Systems: Familiarity with platforms like ServiceNow, Jira, or Zendesk. ITIL Foundations: Understanding of incident, problem, and change management. Security Awareness: Basic understanding of endpoint protection and data security practices. Kavaliro provides Equal Employment Opportunities to all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Kavaliro is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Kavaliro will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please respond to this posting to connect with a company representative.

About the Role We are seeking a Service Desk Intake Support Specialist to join our team in Colorado Springs, CO. This role supports a high-visibility, mission-focused IT environment, providing first-line technical assistance and ensuring reliable access to critical systems. You will serve as the initial point of contact for users, troubleshooting a wide range of issues related to hardware, software, networking, system access, and telecommunications. This position plays a vital part in maintaining system readiness and ensuring efficient resolution of user requests. Key Responsibilities Provide technical support via phone, ticketing system, or self-service portal for hardware, software, network, and system/application access issues. Diagnose, identify, isolate, and analyze technical problems using the knowledge base and historical records. Route tickets when needed to specialized support teams. Maintain accurate documentation in tracking databases and ticketing systems. Recognize recurring issues and escalate patterns or concerns to management. Minimum Qualifications AA degree in a related discipline and 3+ years of relevant experience - OR - High School diploma with 5+ years of relevant experience and applicable certification Compliance with DoD 8140 IAT II requirements (e.g., Security+ CE) Must be a U.S. Citizen Must possess an active TS/SCI security clearance Preferred Qualifications Strong technical and communication skills with the ability to interact effectively with users at all levels. Experience working with DoD cryptographic equipment and related material handling. Troubleshooting experience with computer systems, networks, and operating systems (Solaris, Unix, Linux). Familiarity with DoD messaging systems. Background supporting systems in a mission-critical, highly monitored operational environment.