Information Technology Help Desk
Information technology internship job in Columbia, MO
Help Desk Technician I
Are you someone who enjoys helping others, solving problems, and learning new technology skills? We're looking for a Help Desk Technician I to join our IT team as the first point of contact for employees needing technical support. This entry-level role is perfect for someone with strong customer service skills and a passion for technology who wants to grow in the IT field.
As a Help Desk Technician I, you will assist with day-to-day troubleshooting, support onboarding and offboarding tasks, and help keep our systems running smoothly. You'll interact with staff across the company, provide clear and friendly guidance, and escalate issues when needed. If you're dependable, detail-oriented, and eager to learn, we'd love to meet you.
Key Responsibilities
User Support
Serve as the first point of contact for users via phone, email, or ticketing system
Troubleshoot and resolve basic hardware, software, and network issues
Provide step-by-step guidance to users for common technical tasks
Support new hire onboarding, including workstation setup and account creation
Assist with offboarding tasks, such as collecting equipment and disabling accounts
Escalate more complex issues to senior IT staff as needed
Hardware & Software Maintenance
Install, configure, and update desktops, laptops, and peripheral devices
Perform routine workstation maintenance and basic hardware repairs
Install approved software and apply necessary updates
Ensure workstations meet company security and configuration standards
Maintain accurate inventory of IT equipment including laptops, monitors, and peripherals
Ticketing & Documentation
Track and prioritize help desk tickets to meet established service timelines
Document issues, troubleshooting steps, and resolutions clearly and accurately
Identify recurring problems and contribute to user guides and documentation
Assist with maintaining IT knowledge base articles
System & Network Support
Support basic account management including password resets and MFA assistance
Assist with basic network troubleshooting (connectivity checks, cable tracing, Wi-Fi support)
Monitor system alerts and notify senior IT staff of potential issues
Follow established IT policies, procedures, and security standards
Collaboration
Work closely with System Administrators and other IT team members on support tasks and projects
Maintain friendly and effective communication with users to ensure a positive support experience
Support departmental initiatives and take on additional tasks as assigned
Qualifications
Required
High school diploma or equivalent
Basic understanding of computer systems, hardware, software, and networks
Strong customer service and communication skills
Ability to explain technical information in simple, clear language
Good time management and task prioritization skills
Proficiency with Microsoft Office Suite or equivalent tools
Preferred
Associate degree in IT or related field
CompTIA A+, Network+, or similar certification
Experience with ticketing systems, Windows OS, and Active Directory
Previous IT support or customer service experience
Additional Skills
Team-oriented with a willingness to learn
Strong attention to detail and organizational skills
Ability to follow established procedures and work independently
Professional, service-focused attitude
Reliable and punctual
Physical Demands & Work Environment
Ability to lift and carry up to 40 lbs of equipment (monitors, computers, printers).
Ability to occasionally walk up and down stairs while transporting equipment.
Must be able to stand, bend, kneel, and move equipment as needed for workstation setups or troubleshooting.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Information Technology Field Technician
Information technology internship job in Eldon, MO
We are hiring for IT field service technician
Eldon MO
9 months contract
Pay - $26/hr
Electro-mechanical and printer hardware support experience
Help Desk Specialist
Information technology internship job in Jefferson City, MO
Address Hardware and Software problems within the data center, escalating issues as required.
Troubleshoot and effectively communicate errors and issues to AD staff and/or third party vendors.
Weekly forms inventory.
Responsible for system maintenance and integrity.
Performs complex computer operational tasks/procedures.
In the absence of the supervisor they will perform limited supervisory functions.
Perform all iSeries backups (i.e. daily/weekly/monthly).
Ensure ALL daily audit documentation is complete.
Confirm ALL weekly/monthly audit documentation is complete.
Complete daily/weekly scheduled job logs.
Maintain operator daily log.
Complete and email daily statistics in a timely manner.
Ensure all Service Level Agreements (SLA) are met. Notify appropriate groups if on the contrary.
Computer Field Tech Position- Columbia MO
Information technology internship job in Columbia, MO
This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you.
Job Details
This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket.
You will be completing hardware part replacements for Dell and Lenovo warranty services.
Pay period -every Friday after the first week of completing tickets.
You must have a reliable form of transportation to run these calls.
You must have access to a computer and the internet to log onto your portal.
Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls.
You will be responsible for contacting your customers and confirming a window to go onsite to complete the service.
Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.
Information Technology Helpdesk Technician I
Information technology internship job in Columbia, MO
Full-time Description
Are you someone who enjoys helping others, solving problems, and learning new technology skills? We're looking for a Help Desk
Technician I to join our IT team as the first point of contact for employees needing technical support. This entry-level role is perfect for someone with strong customer service skills and a passion for technology who wants to grow in the IT field.
As a Help Desk Technician I, you will assist with day-to-day troubleshooting, support onboarding and offboarding tasks, and help keep our systems running smoothly. You'll interact with staff across the company, provide clear and friendly guidance, and escalate issues when needed. If you're dependable, detail-oriented, and eager to learn, we'd love to meet you.
Key Responsibilities:
User Support
Serve as the first point of contact for users via phone, email, or ticketing system
Troubleshoot and resolve basic hardware, software, and network issues
Provide step-by-step guidance to users for common technical tasks
Support new hire onboarding, including workstation setup and account creation
Assist with offboarding tasks, such as collecting equipment and disabling accounts
Escalate more complex issues to senior IT staff as needed
Hardware & Software Maintenance
Install, configure, and update desktops, laptops, and peripheral devices
Perform routine workstation maintenance and basic hardware repairs
Install approved software and apply necessary updates
Ensure workstations meet company security and configuration standards
Maintain accurate inventory of IT equipment including laptops, monitors, and peripherals
Ticketing & Documentation
Track and prioritize help desk tickets to meet established service timelines
Document issues, troubleshooting steps, and resolutions clearly and accurately
Identify recurring problems and contribute to user guides and documentation
Assist with maintaining IT knowledge base articles
System & Network Support
Support basic account management including password resets and MFA assistance
Assist with basic network troubleshooting (connectivity checks, cable tracing, Wi-Fi support)
Monitor system alerts and notify senior IT staff of potential issues
Follow established IT policies, procedures, and security standards
Collaboration
Work closely with System Administrators and other IT team members on support tasks and projects
Maintain friendly and effective communication with users to ensure a positive support experience
Support departmental initiatives and take on additional tasks as assigned
Requirements
Required
High school diploma or equivalent
Basic understanding of computer systems, hardware, software, and networks
Strong customer service and communication skills
Ability to explain technical information in simple, clear language
Good time management and task prioritization skills
Proficiency with Microsoft Office Suite or equivalent tools
Preferred
Associate degree in IT or related field
CompTIA A+, Network+, or similar certification
Experience with ticketing systems, Windows OS, and Active Directory
Previous IT support or customer service experience
Additional Skills
Team-oriented with a willingness to learn
Strong attention to detail and organizational skills
Ability to follow established procedures and work independently
Professional, service-focused attitude
Reliable and punctual
Physical Demands & Work Environment
Ability to lift and carry up to 40 lbs of equipment (monitors, computers, printers).
Ability to occasionally walk up and down stairs while transporting equipment.
Must be able to stand, bend, kneel, and move equipment as needed for workstation setups or troubleshooting.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
On-Site IT Support Analyst
Information technology internship job in Columbia, MO
This is an On-Site role, Monday - Friday, Business Hours Provide IT Infrastructure support to plant employees and resources. Gather client and problem information, troubleshoot and resolve when possible, or escalate quickly and accurately when appropriate.
Responsibilities:
Provide operational support and maximum uptime for plant client Desktops, Handheld, Laptops, Process PC's, NetPC's, and Servers (File/Print, Process, SQL, WTS)
and Laserjet and Label (Zebra, Datamax, Other) printers, tethered network Switches, Routers, Firewalls,
Gather/Capture client and problem information
Make use of technical skills, knowledge database and other ITRC resources to resolve problems and escalate problems appropriately
Assist in the creation/maintenance of documentation.
Assists end users in resolving hardware and software issues by fielding telephone calls, email communication, help desk tickets, diagnosing problems and performing troubleshooting activities. Documents, tracks and monitors the problem to facilitate a timely resolution. Relies on established guidelines and instructions to perform daily job functions. Applicant must have experience supporting Outlook, Windows, Word, Excel and other desktop applications. Works under immediate supervision. Microsoft and CompTIA certifications are preferred.
$20-$24/HR
Auto-ApplyDynamic PC Support
Information technology internship job in Columbia, MO
Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers.
Job Description
The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately.
Responsibilities
Provide customer support for designated equipment
Answer client questions in a professional manner
Accept and deliver all service calls assigned within the established service level agreement for each client
Meet established customer service satisfaction criteria as outlined in established guidelines and policies
Complete all administrative tasks associated with each call as documented in established policies and guidelines
Complete real-time reporting of all calls as documented in established policies and guidelines
Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
Report all activity in an accurate and timely manner
Understand all Safety policies and guidelines and work within the guidelines of policies daily
Additional requirements may exist if offer of employment is extended
Other duties may be assigned to meet business needs
Qualifications
Education and Experience:
Typically requires technical school certification or equivalent and 0-2 years of relevant experience
Previous customer service experience is a plus
Certifications and/or Qualifications:
Maintain all required OEM Certifications as directed by Management
Knowledge of relevant software and hardware
Valid Driver's License and reliable transportation with valid registration and adequate insurance
Skills:
Ability to communicate regarding technical issues with clients
Ability to drive to client locations
Ability to drive long distances, and occasional overnight assignments within other geographies
Ability to lift and or move various computer equipment up to 50 lbs
Must own a basic repair tool kit
Additional Information
All your information will be kept confidential according to EEO guidelines.
IT Technician
Information technology internship job in Columbia, MO
Job Description
About us:
Zimmer Communications is a locally owned company with deep community roots. We began in radio and have since expanded into a full-service marketing partner offering digital strategy, social media, video production, and content marketing solutions. We are committed to building lasting relationships and delivering marketing that truly works.
Job Overview: We are seeking a highly motivated and detail-oriented IT Technician to provide exceptional helpdesk support and technical solutions across our broadcast and marketing operations. In this role, you will be the first line of defense for resolving a wide range of technical issues, including computer setups, software installations, network troubleshooting, and ensuring the security of our systems. We're looking for someone who can diagnose and resolve problems efficiently, deliver reliable technical support under pressure, and proactively ensure our systems run smoothly. If you're passionate about delivering top-tier support and thrive in a fast-paced environment, we want to hear from you. Experience in IT support, particularly within the broadcast or telecommunications industry, will be a plus!
Responsibilities:
Set up and configure workstations, computers, and peripheral devices
Verify the functionality of computer hardware and troubleshoot issues
Install, configure, and maintain software on a variety of systems
Ensure network security and data privacy across all systems
Provide technical support for hardware and software issues
Manage and maintain email systems
Assist with the acquisition of new hardware and software
Research and implement new technologies to improve system performance
In-person role in Columbia, MO, with additional remote support to other locations
Requirements:
Proven experience as an IT Technician or in a relevant IT position
Excellent diagnostic, troubleshooting, and problem-solving skills
Strong communication skills to work effectively with both technical and non-technical teams
Exceptional organizational and time-management abilities
In-depth knowledge of computer systems, networks, and internet security principles
Preferred Requirements:
Degree in Computer Science, Engineering, or a related field
Experience providing remote IT support for multiple locations or distributed teams
Experience working in an engineering or IT capacity in the broadcast or telecommunications industry
Familiarity with WideOrbit automation systems
Knowledge of broadcast equipment and technologies
Experience in remote IT support for multiple locations
Certifications such as CompTIA A+, Network+, or other relevant IT certifications
Proficiency with network security tools and practices
Benefits:
401(k) with company matching
Health, Dental, and Vision Insurance
Life Insurance
Paid Time Off
Parental Leave
Zimmer Communications is an Equal Opportunity Employer.
IT Support Specialist
Information technology internship job in Columbia, MO
Job DescriptionSalary:
Williams-Keepers LLC, one of the largest privately owned public accounting and business consulting firms in Missouri, seeks a highly motivated and skilled IT Support Specialist to join its Columbia office team. The ideal candidate will have a background in providing end-user support, managing inventory, and installing hardware and software. This on-site role requires excellent problem-solving skills, attention to detail, policies, and procedures, as well as a commitment to working collaboratively in a team environment. This is an entry-level, hourly position.
Essential Responsibilities
End User Support: Provide technical assistance to end-users, resolving hardware and software issues efficiently and effectively.
Inventory Management: Maintain and manage IT inventory, including hardware and software assets, ensuring accurate tracking and reporting.
Hardware and Software Installation: Install, configure, and troubleshoot computer hardware, software, and peripherals.
Office Space Setup: Set up and maintain IT infrastructure in office spaces, ensuring all equipment is operational and meets user needs.
Conference Room Assistance: Support and maintain conference room technology, including audiovisual equipment, to ensure smooth operation during meetings.
End User Training Documentation: Develop and update user guides and training materials to assist end-users in understanding and utilizing IT resources effectively.
Microsoft Access and Power BI: Utilize Microsoft Access and Power BI for data management, analysis, and reporting.
Compliance: Adhere to and enforce company policies, procedures, and checklists to ensure consistent and reliable IT support.
Team Collaboration: Work collaboratively with other IT team members to share knowledge and resolve issues efficiently.
Qualifications and Skills
A minimum of an associate's degree in information technology from an accredited college or university is required.
1 - 2 years of demonstrated experience in a similar role.
Strong knowledge of computer hardware, software, and peripherals.
Understanding of basic networking and security principles.
Excellent troubleshooting and problem-solving skills.
Ability to follow detailed checklists, policies, and procedures.
Strong communication skills, both verbal and written.
Ability to work effectively in a team environment.
Strong organizational and time management skills.
Ability to handle multiple tasks and prioritize effectively.
Proficiency in with the Microsoft Office Suite of products, including Access and Power BI
Certifications in IT support (e.g., CompTIA A+, CompTIA Network+) are a plus.
Performance Expectations
Adhere to all firm policies and procedures, as outlined in the Associate Handbook.
Be pleasant, courteous, and helpful with staff and clients.
Be efficient and organized when carrying out tasks.
Maintain a neat and organized work environment for maximum efficiency and productivity.
Maintain strict confidentiality of all client and business transactions.
Effectively manage numerous tasks and projects.
Demonstrate excellent written and verbal communication skills.
Demonstrate a professional attitude and support a teamwork-oriented environment.
Develop positive working relationships with clients and co-workers.
Must have exceptional attendance.
Physical Requirements
Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift 25 50 pounds at times.
Extended hours are required at certain times throughout the year, depending on client service needs.
Specific responsibilities and requirements of the IT Support Specialist may vary depending on the firm's specific needs.
WK provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
SYSTEMS ADMIN IT - 911
Information technology internship job in Columbia, MO
View Systems Admin It - 911 job description: ******************** com/hr/webpublish/jobs/872-2709.
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IT Help Desk Specialist
Information technology internship job in Holts Summit, MO
Job DescriptionDescription:
Do you love solving problems that others can't fix? Are you comfortable walking novices through complicated computer tasks? If so, we need you on our team! The ideal candidates will have experience explaining complex solutions to intricate problems and will thrive on helping people. If this describes you, we welcome your application!
What You'll Be Doing:
Providing on site technical assistance and support for incoming questions and issues related to computer systems, software, and hardware
Training computer users on basic usage of computer systems
Maintaining daily performance of computer systems
Installing, modifying, cleaning up, and repairing computer hardware, software, workstations, and servers
Running diagnostic programs and asking questions to determine nature of problem, and then resolving problems
Resolving technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
Responding to questions from customers seeking help either via email, in person, or over the phone
Using systems management tools to monitor events, manage ticket system, and ensure clients' environments are running optimally
Repairing printer equipment at customer sites
Performing other related duties as assigned
Requirements:
What You'll Need To Be Successful:
Regular, reliable attendance
A+, Network+, and Security+ certifications preferred but not required
1-year experience in similar role preferred but not required
Must be available for varying shifts depending on customers' needs
Excellent customer service skills
Strong verbal communication and problem-solving skills
Ability to work efficiently within a team
Must be able to pass drug screening and background check
Bilingual a plus
About us:
Riverside Technologies, Inc. (RTI) is the next generation of an IT service provider. Beyond specializing in solutions-managed services, IT hardware, warehouse services, and technology deployment-we add our blend of passion, creativity, and teamwork. RTI works alongside various industries nationwide. We started out working primarily within the education industry. After years of experience assisting hundreds of schools, we consider education to be one of our specialties. While we continue to focus on our education customers, we have also expanded our solutions to small and midsize businesses, commercial clients, government entities, and more. RTI customers receive customized and integrated IT guidance, expert communications from beginning to end, and significant savings of time and money.
What You Can Look Forward to:
We offer a competitive salary and benefits package, including 401(k) with match, medical, dental, vision, paid holidays, and a generous PTO plan.
PASSION: A passionate work environment - we are passionate about finding unique, creative solutions to our customers' challenges.
CREATIVITY: A creative environment with creative people - we enjoy finding creative solutions to different challenges.
TEAMWORK: A team-centric environment - we thrive on working with others to reach a common goal.
IT Technician
Information technology internship job in Tipton, MO
Responsible for supporting and maintaining in-house computer systems, desktops, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance. Troubleshoot problem areas in a timely and accurate fashion and provide end user training and assistance where required.
Key Responsibilities and Duties
Support and maintain in-house computer systems, desktops, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance. Troubleshoot problem areas in a timely and accurate fashion, and provide end user training and assistance where required
Receive and respond to incoming calls, pages, and/or e-mails regarding PC and/or hardware problems
Evaluate, prioritize and respond to service requests with a resolution
Perform analysis and diagnosis of complex PC problems for end users, and recommend and implement solutions
Install, configure, test, maintain, monitor, and troubleshoot end user workstation software/hardware, networked peripheral devices, and networking software/hardware products
Develop and maintain an inventory of all IT assets including history of hardware failure, repair, installation and removal
Construct, install, and test customized configurations based on various platforms and operating systems
Monitor and test PC performance and provide statistics and reports
Recommend, schedule, and perform PC, hardware and peripheral equipment improvements, upgrades, and repairs.
Maintain communications with end users to ensure systems continually meet business needs
Perform periodic system maintenance
Place and escalate vendor service calls when necessary to resolve hardware or software failures
Conduct research on computer products in support of PC procurement and development efforts. Evaluate and recommend products for purchase
Write technical specifications for the purchase of PCs, networking hardware and related products
Maintain up-to-date knowledge of hardware and equipment contracts and supervise contract-based installations
Coordinate with end users and technical staff to implement and maintain systems that utilize industry's best practices to meet business objectives, while maintaining the security and integrity of the data, system and network
Generate metrics, project status reports and operating status reports for management and team members
Provide guidance to less experienced personnel
Prepare, coordinate and support user training and documentation and provide technical assistance for post-implementation support issues
Provide service desk and technical support to users
Perform routine to moderately complex problem analysis and resolution design for systems and applications
Support, communicate, reinforce and defend the mission, values and culture of the organization
Maintain timely and accurate helpdesk records using the ticket management system
Requirements
Required Competencies
Education: Highschool Diploma preferred or relevant experience
· Experience: Two (2) to five (5) years of directly related experience in IT support
Skills:
Accomplish organization goals by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments
Protect organization's value by preserving the confidentiality of information qualifications
Education or knowledge of the principles, methods, and techniques used in troubleshooting and support
Understanding of principles, methods, and techniques used in all phases of installation, administration and maintenance of IT and business systems and Commercial Off-the-shelf (COTS) applications
Strong verbal, written and interpersonal communication skills
Ability to work independently as well as cooperatively in a team-oriented environment
Ability to successfully interact with all levels of management, other IT professionals and end-users
Strong analytic and problem-solving skills
Open and responsive to change and demonstrates a commitment to the process of continuous improvement by identifying and responding actively and with sensitivity to the needs of all customers
IT Help Desk Specialist
Information technology internship job in Jefferson City, MO
Do you love solving problems that others can't fix? Are you comfortable walking novices through complicated computer tasks? If so, we need you on our team! The ideal candidates will have experience explaining complex solutions to intricate problems and will thrive on helping people. If this describes you, we welcome your application!
What You'll Be Doing:
Providing on site technical assistance and support for incoming questions and issues related to computer systems, software, and hardware
Training computer users on basic usage of computer systems
Maintaining daily performance of computer systems
Installing, modifying, cleaning up, and repairing computer hardware, software, workstations, and servers
Running diagnostic programs and asking questions to determine nature of problem, and then resolving problems
Resolving technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
Responding to questions from customers seeking help either via email, in person, or over the phone
Using systems management tools to monitor events, manage ticket system, and ensure clients' environments are running optimally
Repairing printer equipment at customer sites
Performing other related duties as assigned
Requirements
What You'll Need To Be Successful:
Regular, reliable attendance
A+, Network+, and Security+ certifications preferred but not required
1-year experience in similar role preferred but not required
Must be available for varying shifts depending on customers' needs
Excellent customer service skills
Strong verbal communication and problem-solving skills
Ability to work efficiently within a team
Must be able to pass drug screening and background check
Bilingual a plus
About us:
Riverside Technologies, Inc. (RTI) is the next generation of an IT service provider. Beyond specializing in solutions-managed services, IT hardware, warehouse services, and technology deployment-we add our blend of passion, creativity, and teamwork. RTI works alongside various industries nationwide. We started out working primarily within the education industry. After years of experience assisting hundreds of schools, we consider education to be one of our specialties. While we continue to focus on our education customers, we have also expanded our solutions to small and midsize businesses, commercial clients, government entities, and more. RTI customers receive customized and integrated IT guidance, expert communications from beginning to end, and significant savings of time and money.
What You Can Look Forward to:
We offer a competitive salary and benefits package, including 401(k) with match, medical, dental, vision, paid holidays, and a generous PTO plan.
PASSION: A passionate work environment - we are passionate about finding unique, creative solutions to our customers' challenges.
CREATIVITY: A creative environment with creative people - we enjoy finding creative solutions to different challenges.
TEAMWORK: A team-centric environment - we thrive on working with others to reach a common goal.
Tier 3 Technical Support Specialist
Information technology internship job in Jefferson City, MO
Responsible for unique or complex information systems and/or information technology tasks within more than one discipline, such as application support, database administration, software quality assurance/quality control, software engineering, network telecommunications, and infrastructure operations of administration, analysis, engineering and design.
+ _responsible for planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform_ .
+ _Understand platform architecture, environment, develop & deploy the application, and deal with day-to-day administration and ongoing technical support_ .
+ _Partner with the National Service Desk (NSD) Tier 1 & 2 team and personnel on other infrastructure engineering and application development teams to work on issues escalated to Tier 3_ .
+ _Adhere to the defined incident management, problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow_ .
+ _Develop Knowledge Based Articles (KBA) and educate Tier 1 & 2 as needed_ .
+ _Be available for on-call 24x7x365 ongoing application support_ .
+ _Support the onboarding of 8-10K end-users in waves of districts over a roughly 18-month period_ .
+ _help continuously improve the day-to-day operations of the applications and infrastructure, ensuring that end-users are adequately supported and that the overall system is stable, secure, and performs well_ .
+ _System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3 Analysis of ticket types and categories to identify trends and needed improvements within the applications, infrastructure, or SOPs and KBAs ServiceNow metrics reporting on ticket acknowledgements, resolution times and aging_ .
**Minimum Qualifications**
+ Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience; Master's Degree preferred.
+ CompTIA A+ or ITIL certification preferred
+ 7-10 years of experience in information technology, systems administration or other IT related field. Specifically _a minimum of Five (5) years of experience in application / infrastructure design, development, testing, or operations_
**Other Job Specific Skills**
+ _Technical problem solving and implementer skills in application coding, infrastructure, or automation_ .
+ _Effective communications (written and spoken)_ .
+ _Coordinates and tracks well across AFS and client technical and functional teams ServiceNow ITSM (desired not required)_ .
+ _ITIL (desired not required)_ .
+ _Data Analysis / Excel T-SQL MSFT SQL Server Azure SQL Databases Database Architecture Extract, Transform and Load (ETL) data_ .
**Compensation Ranges**
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
**EEO Requirements**
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
**Disclaimer**
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
$105k - $140k
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.
IT Help Desk Technician
Information technology internship job in Jefferson City, MO
Provides technical, software, hardware, and network solutions to all computer users by performing question/problem diagnosis, and guides users through step-by-step solutions by performing the following duties: • Responds to and logs requests for technical assistance in person, via phone, and electronically.
• Diagnoses and resolves basic technical hardware and software issues.
• Redirects unanswered problems to appropriate resource.
• Identifies and escalates situations requiring urgent attention.
• Tracks and routes problems and requests, and documents resolutions.
• Stays current with system information, changes, and updates.
• Performs other related duties as assigned.
Client Support Technician
Information technology internship job in Jefferson City, MO
This is an entry-level position that will be responsible for installation, management, support, and maintenance of physical and virtual Windows Workstations running on-prem. Maintenance of all systems includes troubleshooting hardware and operating system issues, performing firmware and operating system updates and patches, and adjusting resources allocated to virtual machines when needed. Communication with technical support and the customer is required when investigating issues with hardware and/or operating system issues.
Job Functions and General Responsibilities:
Troubleshooting: Diagnosing and resolving technical problems with desktop workstations, networks, and software for internal or external clients.
User Support: Providing clear, step-by-step guidance to users who may not be tech-savvy, ensuring they understand how to use systems and resolve issues.
Installation & Configuration: Installing, upgrading, and configuring hardware, software, and other IT equipment.
System Maintenance: Monitoring system performance and maintaining the stability of the IT infrastructure.
Product Assessment: Evaluating and assessing new technology products like computers, software, and peripherals to ensure compatibility.
Knowledge, Skills and Abilities:
Communication Skills: The ability to listen to users' problems and explain technical concepts clearly and concisely.
Problem-Solving: Strong analytical and critical thinking skills to identify the root cause of technical issues and implement solutions.
Customer Service: Patience, empathy, and a focus on providing a positive experience for users seeking assistance.
Some Experience with server hardware and firmware, including racking & stacking hardware.
Ability to adapt to varying situations and troubleshoot performance issues and connection issues.
Qualifications:
Minimum of one year of experience with computer information technology systems. A degree in Computer Science or a closely related field from an accredited college, university, or technical training institute is preferred. Internships and personal projects would count.
The above job description in no way implies that these are the only duties to be performed by this employee. The incumbent is expected to perform other duties necessary for the effective operation of the department.
Job Posted by ApplicantPro
Janitorial Specialist at Class It Up Cleaning
Information technology internship job in Boonville, MO
Job Description
Competitive Salary: $14.00 to $15 per hour
Benefits
Bi-Weekly PAY
Part-Time work Boonville Missouri
Monday-Friday second shift
Weekend First Shift
Must be able to pass a background check
Summary/Objective
Perform janitorial custodial work in office,/industrial, or school settings. Works within a team or individually to accomplish goals. Accountable for the overall cleaning, general maintenance, and communication of facility needs.
Essential Functions
Sweep, mop, vacuum with an industrial vacuum.
Dust and Polish.
Sanitize and detail clean bathrooms, and kitchens.
Sanitize and wipe office desks and chairs.
Remove trash from the facility.
Work Environment
Office, Industrial, and school setting (Appropriate Protective Equipment shall be provided)
Physical Demands
Walk, sit, stand, bend, lift, twist, and move during working hours. Is subject to lifting/ carrying up to 40 pounds.
Requirements
Required Education: None
Preferred Experience:
1 Year Cleaning Experience Preferred.
Training is available for those with less experience.
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IT Support Technician
Information technology internship job in Linn, MO
On-Site, Monday - Friday, 8:00 a.m. - 5:00 p.m. Salary starts at $50,000 State Tech is known as the Employers' Choice. Why? Because our graduates earn high paying jobs that are in demand. A huge reason for that success is because of our dedicated faculty and staff. Become a part of the #1 two-year college in the country and shape the workforce of tomorrow. At State Tech we want to be known as both the Employers' Choice, but equally as important we want to be known as the Employee's Choice! To learn more about State Tech visit our website at *************************
State Technical College of Missouri's IT Department is looking to add a new skilled and highly motivated technician to the team. This individual will serve as a skilled end-user support representative, technology installer, localized classroom/conference room technology expert, and tier 2 systems support specialist. You will report to the Director of Information Technology and help lead the charge on existing and upcoming projects as they relate to the installation and maintenance of all systems supported by IT. Apply today at *****************************************
Minimum Qualifications
* 5 years of work experience as it directly relates to the position
* Experience working with and troubleshooting computer equipment issues in a networked environment; some experience with troubleshooting network issues
* Experience with using various software deployment methods including deployment tools, scripts and batch files
* Experience with video and sound equipment including projectors and racked AV equipment
* Excellent interpersonal skills with a focus on customer service
* Ability to work collaboratively in a team environment and on independent projects
* Ability to use creative and out-of-the box thinking as well as standard industry methods for providing technical support
* Must be able to lift and carry or otherwise move up to 70 pounds regularly/occasionally
* Must be able to ascend and descend ladders, scaffolds, stairs and work in confined spaces and in proximity to loud equipment.
* Must be able to operate test equipment, machinery and AV equipment; use power tools; lift heavy loads up to 50 lbs.; work at heights using ladders and scaffolding; and drive a motor vehicle.
Preferred Qualifications
* Previous experience working in technology support in education or higher education strongly preferred
Essential Job Duties
* Maintain the hardware and software throughout the College including installation, configuration, and repairs of technology equipment
* Provide technical support for classrooms, conference rooms, offices, labs, eateries, and any other spaces controlled by the College
* Train users including students, staff, and faculty, on the proper use of hardware and software
* Install and configure computer hardware and peripheral equipment, including but not limited to, monitors, keyboards, printers, laptops and other mobile devices in all College spaces as assigned
* Perform routine maintenance and repair on computers and peripheral equipment, laptops, mobile devices, printers; network cabling and connected networked devices
* Troubleshoot and assist with repairing network-connected, device-related issues such as LAN and WLAN connectivity and equipment connectivity (computers, access points, servers, printers, telephones)
* Install and configure computer software, including but not limited to, operating systems and applications such as Windows, Mac OS, and MS Office suite; various email applications, third-party applications used in teaching and administrative environments, and all other software controlled/deployed by IT
* Run/terminate network and other cabling in walls, ceilings, crawlspaces, and other areas as assigned
* Coordinate/escalate technology issues with the IT Help Desk, Network Services, and other IT departments
* Provide occasional IT/AV support at evening and weekend high-profile events and meetings
* Help maintain inventory control for all computers and computer-related equipment
* Other duties as assigned
State Technical College of Missouri is an Equal Opportunity, Equal Employment Opportunity organization and does not discriminate against any protected class in our educational programs, activities, or employment opportunity. Please see our complete Non-Discrimination Policy.
Engineer, Software & Information Platform
Information technology internship job in Jefferson City, MO
**What Software & Information Platforms contributes to Cardinal Health** Information Technology oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delivers Information Technology solutions and strategies that enable operations and drive business value.
Software & Information Platforms manages the technical configuration, design, administration, development, implementation and support of application and information frameworks that the organization's application solutions utilize. This job family partners with Application Development & Maintenance teams and other Information Technology function teams to identify enhancements for platforms and long-term capabilities.
This position will support designing, building, and operationalizing large-scale enterprise Business Intelligence platforms and applications using at least two or more technologies like SAP Business Objects, Tableau and Alteryx in both Windows and Linux OS.
**What is expected of you and others at this level**
+ Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects
+ May contribute to the development of policies and procedures
+ Works on complex projects of large scope
+ Develops technical solutions to a wide range of difficult problems
+ Solutions are innovative and consistent with organization objectives
+ Completes work; independently receives general guidance on new projects
+ Work reviewed for purpose of meeting objectives
+ May act as a mentor to less experienced colleagues
**Responsibilities:**
+ Design, implement, and support BI platform administration including infrastructure builds, upgrades, performance testing, and ensuring high availability across cloud and on‑premises environments.
+ Administer and maintain BI platforms (e.g., SAP BusinessObjects, Tableau, Alteryx, Looker, SAS), with demonstrated expertise in at least two technologies.
+ Provide infrastructure and platform sizing for projects, including hardware, software, and cloud resource planning.
+ Manage multi‑tier BI environments: configure servers, groups, projects, workbooks, data sources, and secure connections.
+ Monitor, tune, and optimize performance using both native BI tools and cloud monitoring solutions to ensure scalability and reliability.
+ Ensure compliance and security standards are met or exceeded, supporting internal controls and external audits.
+ Collaborate with cross‑functional teams and external partners to deliver solutions, track project progress, and communicate risks and impacts to leadership.
+ Drive innovation and best practices by conducting proof‑of‑concepts, developing automation frameworks, and standardizing naming conventions, scripts, and coding practices.
**Qualifications:**
+ Bachelor's degree preferred or equivalent work experience preferred
+ 4-8 years of experience, preferred
+ Bachelor's degree in related field, or equivalent work experience, preferred
+ 3+ years of architecture and engineering experience in Data Analytics/Reporting and Data Visualization tools preferred.
+ 2+ years of hands-on GCP experience in products like Compute Engine, IAM and APIs
+ Hands-on experience in architecting and designing Business Intelligence platforms in GCP/AWS cloud
+ Hands-on experience with Business Intelligence technologies like SAP Business Objects and Tableau
+ Advanced experience in writing complex SQL queries, stored procedures, etc
+ Experience in connecting analytic applications to GCP data stores such as BigQuery.
+ Programming languages Python, Java, and frameworks- Spring Boot, Spring MVC, REST API development expertise is a plus
+ Preferred to have prior experience in Collibra and Atscale.
+ Experience with CI/CD pipelines such as Concourse, Jenkins is a plus
+ Google Cloud Platform or any BI tool administration certification is a plus
**Anticipated salary range:** $94,900 - $135,600
**Bonus eligible:** No
**Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
+ Medical, dental and vision coverage
+ Paid time off plan
+ Health savings account (HSA)
+ 401k savings plan
+ Access to wages before pay day with my FlexPay
+ Flexible spending accounts (FSAs)
+ Short- and long-term disability coverage
+ Work-Life resources
+ Paid parental leave
+ Healthy lifestyle programs
**Application window anticipated to close:** 02/15/2026 *if interested in opportunity, please submit application as soon as possible.
The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (***************************************************************************************************************************
Tier II Help Desk Technician - Journeyman
Information technology internship job in Jefferson City, MO
Provides ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms. Provides hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Serves as escalation point for Level 1 and Level 2 troubleshooting.
ASM Research provides services in support of the Military OneSource Program for military members and their families, similar to a commercial Employee Assistance Program (EAP). This program provides a broad array of information, resources, referrals, and counseling to about 4.7 million persons or "participants," which includes military service members, their families, and eligible civilians at locations worldwide. Services are provided through a 24/7 contact center accessible via internet website, toll free telephone, secure real-time text/video chat, email, or postal mail and include non-medical counseling; financial counseling; tax assistance; spouse education and career information; adoption information; child care; Exceptional Family Member Programs (EFMPs); deployment support; disability information; elder care; educational services for adults, children, and youth; relocation services; pet care; health and wellness coaching; housing assistance; legal service referrals; single service member services; lodging; military benefits; relationship support; skill building services for parenting; spouse relocation and transition; peer-to-peer
support; and support for everyday issues (e.g., locating a plumber or automobile mechanic).
Military OneSource Tier II Help Desk Technicians provide technical troubleshooting and assistance to Military OneSource program users for the program's cloud computing environment, desktop applications, and cloud-based telephony client, resolving support requests while meeting customer satisfaction and continuous service delivery demands.
**Job Responsibilities**
+ Assists users with logged IT-related incidents when called upon.
+ Responsible for taking ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible, usually by remote diagnosis on the phone or via Internet online support.
+ When necessary, elevates issue to the appropriate Tier III resources for cloud computing orcloud-based telephony support.
+ Maintains excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization.
+ Plans and implements complex changes on production systems.
+ Analyzes and assesses the impact and risk of complex risk changes on production systems.
+ Resolves escalated Level 1/2 incidents affecting the operation/availability of production systems, through troubleshooting and implementing the most complex fixes.
+ Installs, configures, patches and maintains appropriate technologies (e.g. servers/databases/network/ storage/software solutions).
+ Performs major upgrades of systems and associated products/software solutions.
**Minimum Qualifications**
+ US citizen and fluent English speaker
+ Current, active DoD Secret Security Clearance
+ Bachelor's degree and 5 years of experience providing computer/network user support in a help desk environment (additional 4 years of work experience may be considered in lieu of Bachelor's degree)
+ Excellent customer service and communications skills
+ Solid working knowledge of standard computer software (Microsoft Office business suite to include Outlook, Word, Excel, PowerPoint, and Project).
**Other Job Specific Skills**
+ Strong knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams.
+ Applies standard methodology, techniques, procedures and criteria.
+ Ability to analyze, troubleshoot and resolve complex system hardware, software or networking related problems.
+ Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees.
+ Exceptional customer service skills.
+ Experience with cloud infrastructure, digital workspace, and storage technology.
+ ITIL Foundations
+ AWS Cloud Practitioner
+ CompTIA A+ CompTIA Cloud **Compensation Ranges**
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
**EEO Requirements**
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
**Disclaimer**
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
$28.51 - $41.35
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.