Computer Forensic Analyst
Information technology internship job in Richmond, CA
Facility Location
F & TSD LABORATORY
2501 RYDIN RD, FLOOR 2S
RICHMOND CA 94850
Information
TITLE: FORENSIC COMPUTER ANALYST
GRADE: W2 - 02
FLSA DESIGNATION: Exempt
OCCUPATION CODE: 2210-0218
NON-SCHEDULED DAYS: Saturday/Sunday
HOURS: 08:00 A.M. to 04:00 P.M.
BENEFIT INFORMATION: The salary will be based on previous experience, salary history, and current postal pay policies. We offer excellent benefits including health and life insurance, retirement plan, savings/investment plan with employer contribution, flexible spending, flextime scheduling of core work hours, annual and sick leave.
Functional Purpose
Conducts forensic analyses of digital and other multimedia evidence utilizing appropriate scientific methodologies, forensic techniques, and quality assurance practices in support of criminal and administrative investigations.
DUTIES AND RESPONSIBILITIES
1. Conducts forensic examinations of digital and other multimedia evidence through the application of scientific practices for the recognition, collection, analysis, and interpretation of digital evidence for criminal and civil law or regulatory purposes.
2. Examines and analyzes evidence and interprets scientific observations and data to render conclusions, form opinions and produce reports utilizing a full range of electronic search methods and forensic examination techniques.
3. Provides expert witness testimony; produces comprehensive reports and illustrative exhibits for federal, state, and local judicial proceedings at a level sufficient to explain evidence interpretations and conclusions from forensic examinations and scientific data to a lay audience.
4. Serves as a subject matter expert and technical advisor in matters relating to the proper collection, preservation, packaging, and submission of digital and multimedia evidence; participates in crime scene evidence collection activities in major field investigations; ensures evidence handling requirements are met.
5. Performs ongoing evaluation and validation of laboratory instrumentation and methods, operating protocols, and safety practices under supervision; maintains awareness of safety procedures and identifies possible physical conditions and/or laboratory procedures that may create unsafe conditions.
6. Delivers training in laboratory services, evidence collection, crime scene processing and field examination.
7. Conducts studies and research for improving forensic analyses, scientific methods, and resolving forensic examination problems.
8. Acts as liaison with postal management and federal, state, and local organizations on technical developments, forensic methods, and investigative problems of common interest.
9. Analyzes systems to assist with network intrusion and cybersecurity investigations to determine the cause and extent of a breach.
Requirements
1. Ability to communicate orally and in writing in order to prepare reports of examination results and conclusions, and provide testimony as an expert witness before state, federal or other judicial bodies.
2. Ability to provide training related to laboratory services, evidence collection, and field examination.
3. Knowledge of evidence collection, preservation, packaging and shipment procedures sufficient to serve as a technical advisor in such matters and to ensure evidence handling requirements are met.
4. Knowledge of forensic science techniques, laboratory protocols, research methodologies, quality assurance standards and computer forensic and cyber security examination procedures, instrumentation and software sufficient to properly access, preserve, and extract appropriate evidence from a variety of media and conduct detailed and complex analyses and interpretation of the value of evidentiary items.
5. Ability to render conclusions/opinions and make recommendations based on forensic practices of recognition, collection, and interpretation of digital and multimedia evidence related to computer forensic examinations.
6. Ability to conduct and document scientific research related to computer forensic examinations.
7. EDUCATION/CERTIFICATION: Bachelor's degree in computer sciences, forensic science, or a closely related field from a college or university accredited by a national or regional accreditation organization recognized and sanctioned by the U.S. Department of Education. NOTE: Employees in the Forensic Computer Analyst or Forensic Computer Analyst Sr position prior to June 27, 2015, are exempt from this requirement.
Qualified applicants must successfully pass a pre-employment drug screening to meet the U.S. Postal Service's requirement to be drug free.
Applicants must also be a U.S. citizen or have permanent resident alien status.
IT Support Specialist I/II
Information technology internship job in San Francisco, CA
About the Firm
Sideman & Bancroft LLP is a San Francisco based boutique law firm with a national reputation for excellence in intellectual property, estate planning, tax, white collar defense, and complex business litigation. We pride ourselves on combining deep subject-matter expertise with personalized, client-focused service. With roughly 100 attorneys and staff, we offer the sophistication of a large firm with the close-knit culture of a smaller practice, where every team member plays an essential role in delivering exceptional results.
The Role
We are seeking a Help Desk / Desktop Support Specialist to provide day-to-day technology support in our San Francisco office. This role is designed for someone with 3-5 years of IT support experience who can handle Level 1 and Level 2 issues in a fast-paced, professional services environment.
Key Responsibilities
Serve as a first and second level point of contact for technical issues (hardware, software, mobile, network).
Troubleshoot, document, and resolve incidents in a timely and professional manner.
Configure and maintain workstations, laptops, and mobile devices.
Provide support for core firm applications (Microsoft Office, document management, time entry, conferencing tools).
Assist with network and security support, including:
Monitoring workstation connectivity (LAN/Wi-Fi/VPN) and escalating larger issues.
Supporting endpoint and data security measures and ensuring adherence to firm policies.
Helping implement system updates and patches under IT direction.
Participate in system rollouts, upgrades, and security initiatives.
Collaborate with IT team members to monitor, maintain, and improve firmwide technology performance.
Uphold data security and confidentiality standards.
Required Qualifications
Possess a Bachelor's Degree in IT or related field with certifications/training to supplement
3-5 years of desktop/help desk support experience, preferably in a law firm or professional services environment.
Proficiency with Microsoft Office Suite (Word, Outlook, Excel, PowerPoint) and Windows operating systems.
Familiarity with document management systems (e.g., iManage, NetDocuments).
Solid understanding of networks, PCs, printers, and common peripherals.
Strong troubleshooting, communication, and client service skills.
Ability to manage competing priorities in a deadline-driven environment.
Preferred Skills (Our “Unicorn” Wish List)
Our ideal candidate will not only be strong in technical troubleshooting but will also bring (or want to develop) skills in technical training and advanced Microsoft Word/document support. Not having these skills is not disqualifying, but having them, or the desire to learn, positions a candidate strongly.
Experience providing technical training (one-on-one, small group, or classroom).
Advanced knowledge of Microsoft Word formatting and styles (automatic numbering, TOCs, templates, cross-references).
Ability to troubleshoot complex document issues and support users on best practices.
Experience creating user guides, quick reference materials, or training documentation.
Familiarity with Microsoft Active Directory and Exchange Administration.
Exposure to Mobile Device Management tools (e.g., Intune, MobileIron).
Knowledge of virtualization concepts (VMware) and common networking (LAN, VLAN, Wi-Fi) troubleshooting.
Soft Skills & Attributes
Ability to take on projects or tasks with clear instruction, then own the work and outcome.
Confidence to ask questions and seek clarification when needed.
Willingness to provide backup support to other IT team members in whatever ways are most helpful.
Strong teamwork orientation combined with a professional demeanor.
Appetite to learn and a drive to progressively expand technical knowledge.
Patience, adaptability, and a service mindset when working with attorneys and staff at all levels.
What We Offer
Competitive salary and comprehensive benefits.
Professional growth opportunities in both technical support and training.
A collaborative, team-oriented environment where technology is critical to client service.
Hybrid work schedule
Salary range is $105k to $115k
Information technology Hardware technician
Information technology internship job in San Jose, CA
Key Responsibilities
Install, configure, and maintain desktop computers, laptops, printers, and other hardware devices.
Diagnose and repair hardware failures, component issues, and physical connectivity problems.
Perform routine hardware maintenance and inspections.
Replace or upgrade defective or outdated components (RAM, hard drives, motherboards, power supplies).
Set up new equipment for employees, including imaging devices and configuring BIOS settings.
Troubleshoot and resolve issues with peripherals such as monitors, keyboards, mice, scanners, and docking stations.
Manage hardware inventory, including tracking and documenting equipment movement and usage.
Assist with physical network setup (cabling, switches, routers) and perform basic network troubleshooting.
Ensure proper disposal of old or damaged hardware according to company policies.
Collaborate with the IT support team to escalate complex hardware or system issues.
Maintain accurate records of repairs, replacements, and maintenance activities.
Its a dispatch on demand role that means a technician or support person is sent (“dispatched”) only when needed, rather than being permanently assigned.
Help Desk Support Specialist - Part Time
Information technology internship job in San Mateo, CA
Who we are:
MRB Enterprises is a private real estate and investment firm on the Peninsula overseeing investments and family services on behalf of a prominent family that has been part of the Bay Area for the past 100 years. The family has cultivated tremendous loyalty over the years through its genuine care and commitment to the well-being of each member of its team. The culture is collaborative, supportive, and service driven. The organization has developed organically over the years and is now in the process of re-engineering processes, implementing new systems and building a world-class team to execute its strategic growth plans.
Position Summary:
We are seeking a reliable, service-oriented Help Desk Support Specialist to join our IT team on a part-time basis. This role will provide technical support to employees across the organization. The ideal candidate will have strong technical troubleshooting skills, excellent interpersonal communication, and a genuine desire to help others. This role offers a great opportunity to gain hands-on IT experience in a professional and collaborative environment.
Responsibilities:
Provide day-to-day support for Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint, etc.)
Troubleshoot and resolve issues in a Windows-focused environment related to hardware, software, printers, networking and mobile devices (smart phones and tablets).
Support conference room set ups, Zoom/Teams calls and general AV equipment troubleshooting.
Take ownership of support requests from start to finish and escalate as needed.
Help with new hire onboarding, workstation setup and basic hardware deployments.
Document issues and solutions in the ticketing system for knowledge sharing and tracking.
Deliver white-glove customer service, ensuring all employees have smooth technology experience.
Perform routine maintenance tasks and assist with IT projects as required.
Qualifications:
Minimum 2 years of IT support/help desk experience, in a corporate/professional services environment a plus.
2 years of college required; working towards an AA degree or equivalent, bachelor's degree a plus.
Proficiency with Windows 10 and Windows 11 and Mac OS.
Basic knowledge and hands-on experience with Office 365.
Understanding basic networking concepts such as (IP addressing, DHCP, DNS, VPN, Wi-Fi setup) and various cabling mediums.
Experience supporting Zoom Rooms, AV Set ups, or similar technologies.
Basic understanding of cloud storage.
Strong troubleshooting and problem-solving abilities.
Outstanding communication and interpersonal skills with the ability to interact professionally at all levels; proven ability to deliver excellent customer service.
Exceptional organizational and multitasking abilities, ensuring timely completion of tasks and projects.
Discretion and trustworthiness in handling confidential information.
Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
MRBE is an equal opportunity employer. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status or any other legally protected category in accordance with applicable law.
Help Desk Technician
Information technology internship job in Fremont, CA
Salary Range:$26.50 To $31.25 Hourly
HelpDesk Technician
Job Type: Full-Time | Non-Exempt | In Office
Salary Range: $26.50 - $31.25 per year
Commercial Bank of California (CBC) is the largest Latino-owned bank in California and a certified Minority Depository Institution (MDI). Headquartered in Irvine and founded in 2003, CBC is one of the largest privately held banks in the state, with over $3.5 billion in assets as of December 2024.
We are a purpose-driven financial institution committed to building long-term relationships and delivering innovative, personalized banking solutions. Our leadership reflects the diverse communities we serve, and our mission is rooted in empowering entrepreneurs, business owners, and community leaders to thrive.
As a certified MDI, CBC is proud to play a vital role in advancing financial inclusion and economic opportunity. We believe in a higher vision for banking-one that prioritizes trust, collaboration, and community impact. Join us and be part of a team that's redefining what it means to be a community-focused, relationship-driven bank that puts people over profits.
Job Summary
The Helpdesk Technician serves as the first point of contact for employees seeking technical support and is responsible for delivering exceptional customer service for company-supported computer applications and platforms. This role involves diagnosing and resolving technical issues, providing guidance on appropriate solutions, and ensuring timely follow-up. The technician also performs routine daily tasks, maintains documentation, and contributes to special departmental projects to enhance IT operations and user experience.
Essential Duties and Responsibilities
Provide technical assistance to employees in person, by phone, or email, ensuring timely and effective resolution of hardware, software, and mobile device issues.
Install, configure, and maintain computers, printers, and peripherals; perform routine maintenance and repairs.
Log and track help desk interactions, escalate urgent issues, and follow up to ensure complete resolution.
Maintain system security, data integrity, and user access credentials; simulate and recreate user issues for troubleshooting.
Assist in updating training materials and provide user training as needed.
Support IT projects, prepare reports, and collaborate with vendors on upgrades and maintenance.
Monitor and report recurring issues to management; stay current with system updates and industry trends.
Maintain accurate inventory of desktop and printing equipment.
Ensure compliance with Bank policies, procedures, and applicable regulations including BSA/AML and OSHA standards.
Promote a respectful, inclusive, and ethical work environment aligned with the Bank's values and goals.
Minimum Qualifications
These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.
Associate's degree in IT or related field, or equivalent technical training and 2+ years of relevant experience; Bachelor's degree preferred.
Basic knowledge of IT operations, hardware/software troubleshooting, and network support.
Familiarity with banking industry compliance and security standards is a plus.
Strong communication skills with the ability to explain technical concepts clearly.
Proficient in Microsoft Office, desktop applications, and mobile device platforms.
Strong organizational, time management, and problem-solving skills.
Ability to work independently and manage multiple tasks effectively.
Valid driver's license and reliable transportation may be required.
Benefits & Perks
Competitive employer contribution to medical, dental and vision coverage
401k plan with employer match
Flexible Spending Accounts (FSA) and Dependent Care Accounts
Employee Assistance Program (EAP)
Employer provided Calm subscription
Employer provided mental health benefits through Teladoc
Life, AD&D and disability insurance
Minimum 15 Days of Vacation, 11 Paid Federal Holidays, Paid Time off to Volunteer
Online discount program
Tuition Reimbursement Program
Equal Employment Opportunity & Accommodations
Commercial Bank of California is proud to be an Equal Employment Opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. All qualified individuals will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, or any other legally protected characteristic.
We evaluate applicants fairly and equitably, including those with criminal histories, in accordance with applicable federal, state, and local laws.
Commercial Bank of California is also committed to providing reasonable accommodations to individuals with disabilities. If you require a reasonable accommodation during the application or interview process, please contact us at ************ with the nature of your request and your contact information.
Recruitment Policy
Commercial Bank of California does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to CBC, either directly or indirectly, will be considered the property of Commercial Bank of California.
We will not pay a fee for any placement resulting from the receipt of an unsolicited resume. To submit candidates for consideration, recruiting agencies must have a valid, written, and fully executed agreement with Commercial Bank of California. Without such an agreement in place, no agency submissions will be accepted or compensated.
Executive Technical Support Specialist
Information technology internship job in Mountain View, CA
C-Suite Executive Technical Support Analyst (C-Suite)
PERMANENT - ON-SITE - US-CA-Mountain View
The role of the Staff Executive Technical Support Analyst is to assist senior level C-Suite Executives and their Executive Administrative Business Partners (EABPs) with all facets of the corporate computing environment. The analyst must combine an understanding of the latest Mac & Windows technology with firsthand experience. In addition, this Analyst will be looked upon as the ‘go to' lead technical resource for all IT related support requests, e.g. Outlook Exchange mail/calendar, Gmail, mobile devices, desk phones, collaboration and communication services. Excellent communication and interpersonal skills combined with superior technical skills are essential to providing a “high touch” level of support to the senior executives. VIP and Executive Support experience a MUST.
RESPONSIBILITIES
Serve as primary support analyst for the C-Suite Executive Team and their Assistants who require complex desktop, remote, video conference and event support.
Ability to analyze and troubleshoot complex software, hardware and connectivity issues as well as recommend and implement corrective solutions.
Work on complex and highly confidential/sensitive assignments that will include drawing in of specialized expertise whenever necessary, normally receiving no instructions on routine work or general instructions on new assignments.
Key participant in global projects requiring detail oriented, highly collaborative, analytical, results driven approach while keeping key stakeholders informed
Must possess proven excellent customer service skills and the ability to interact professionally and confidently with diverse C-Suite Level Executives, managers and subject matter experts under pressure while remaining
consistently
calm at all times. Must be experienced in the art of proactive stealth technical support (ie- provide services and support with as few words as possible).
Ability to respond quickly, understand & articulate root cause on customer issues; proactively provide advice to prevent future service incidents.
Ensures established SLAs are met or exceeded specific to response and resolution times
Contribute to Knowledge Base and keep process documentation up-to-date.
Proactively take on projects and initiatives with minimal to no supervision.
Often become an escalation point and take over issue resolution from Senior Analyst 3 if the problem cannot be quickly resolved or requires specialized technical knowledge beyond the Analyst 3 level. May act as a “specialist” in a particular discipline.
Provide input to senior executive assistants on processes and Technology roadmaps for executive needs, including travel and other offsite engagements
Act independently to determine methods and procedures on new assignments and may supervise the activities of a limited number of other nonexempt employees.
REQUIREMENTS
Minimum 10-15 years of C-Suite Senior Executive Technical Support and/or Executive Team Lead experience both PC, Mac, IOS, Laptops, Mobile Devices and core tools, apps and services required daily (see below for list).
Minimum of an Associate's Degree in computer technology or equivalent from two-year College or technical school.
Advanced knowledge of Exchange Mail & Executive Scheduling / Calendars, Active Directory, Software Distribution Systems, and related technologies.
Advanced knowledge (based on both training and on-the-job experience) of a wide range of computer systems software, applications (including MS Office suites), hardware, PC and OSx operating systems, and communications.
Advanced knowledge of network computing in a Windows & OSX environment & working knowledge of networking fundamentals.
Familiarity working with Endpoint Engineering and Endpoint Security Teams to quickly gather endpoint data necessary to resolve complex issues
Strong experience with video conferencing technologies and collaboration tools & platforms, e.g. Cisco, Poly, Slack, Google Suite
Preferred certifications: ITILv4, ACMT, CCT, CompTIA
Experience using AI tools such as ChatGPT, Google Gemini, Notebook LM, Writer
Support experience in a corporate enterprise environment medium to large company (7-10k+ employees)
Outstanding ability in problem solving, diagnosis and troubleshooting skills
The ability to work under pressure and multitask in a fast-paced environment is a must.
Excellent verbal & written communication skills, superior customer handling skills and the capacity to work with minimum supervision.
Ability to work independently and within a team environment; taking and following directions and completing tasks and assignments in a timely manner and with a positive attitude.
Strong interpersonal/communication skills with the ability to communicate with technical and non-technical users effectively.
Familiarity with encryption and security tools and triaging within this environment.
Hyper responsive during regular working hours, and super flexible and engaged outside regular hours.
Occasional travel (early morning, evenings, weekends) may be required to support offsite meetings or after-hours emergencies
Persistent influencing skills and ability to burn through all hard and soft roadblocks with minimum drama and maximum return
Military background in an IT environment a plus
LOCATION: US-CA-Mountain View
On-site work
ABOUT TALTEK
TALTEK is an information technology placement and consulting firm. At TALTEK, we are committed to offering the best level of service to both our clients and candidates. Our approach is human and our values are: transparency, integrity and respect.
Entry Level Help Desk Associate
Information technology internship job in Pleasanton, CA
Kano Consultants provides consulting services to the electric power industry. We provide engineering assessments, design, construction/maintenance support, and data analytics for departments that include power generation, substation, transmission, and distribution.
We are looking to hire a proactive Entry-Level Help Desk Associate to join our team! This is ideal for candidates finishing an undergraduate degree or recent undergraduates looking to gain experience.
Title: Entry-Level Help Desk Associate
Location: 75% remote 25% Pleasanton California
Employment Type: Part-time/ Independent Contractor to start with the potential to be full time.
Primary Responsibilities
Serve as the first point of contact for customers seeking technical assistance via phone, email, or chat.
Diagnose and troubleshoot hardware, software, and network issues.
Document and log all support interactions in the ticketing system.
Assist in setting up and maintaining workstations, laptops, and other equipment.
Stay updated on company systems, policies and procedures.
Position Requirements
Bachelor's degree in computer science, IT, or related field is desired but not required
Strong knowledge of IT security principles and best practices
Excellent verbal and written communication skills
Excellent problem-solving skills and attention to detail
Ability to troubleshoot common technical problems.
Self-learner and ability to work in an agile and cross-functional environment
Strong interpersonal skills with the ability to positively work with others.
Eagerness to learn and adapt to new technologies
How to Apply:
*Upload updated Resume
* Fill out our Screening Questionnaire Form through the link below:
***********************************
PLEASE NOTE: Failure to complete the screening questionnaire will not be considered.
Technical Support Specialist
Information technology internship job in Sunnyvale, CA
Technical Support Specialists
Sunnyvale
Scope:
Provide technical support to Corporate employees and contractors in person
Provide high level of customer service and professionalism in accordance with Corporate policies, practices, and expectations
Diagnose and troubleshoot technical issues according to Corporate expectations
Document issues, troubleshooting steps, and resolutions in ticketing system
Advocate for the customer. Own the issue and facilitate technical support from the initial contact to resolution
Escalate unresolved complex issues to appropriate support teams
KEY QUALIFICATIONS
Excellent customer service skills
Strong troubleshooting and problem resolution skills with the ability to probe, isolate, and diagnose problems without scripted documentation
Excellent English-language oral and written communication skills
Excellent time management and multi-tasking skills
Flexibility and adaptability to thrive in a dynamic, highly-demanding, constantly changing environment
Ability to maintain composure and customer-service focus in stressful situations
Motivation and ability to work as part of a distributed team
Conceptual understanding of IP networking and basic network troubleshooting skills
Conceptual understanding of multi-tiered and web-based information systems architecture
Experience providing hardware and software technical support for Macs, iOS devices, Apple Watch, and Apple TV
Experience troubleshooting mac OS and iOS operating systems
Experience using an IT service management or CRM system for tracking technical support cases
Experience using a knowledge base system
The performance is to be kept within KPIs as defined by IS&T Support. This includes but is not limited to standards surrounding:
Punctuality and attendance; no more than 2 occurrences per month on average
Customer satisfaction surveys (CSAT) 98% or higher
Information Technology (IT) Technician
Information technology internship job in San Francisco, CA
Insight Global is seeking an IT Technician to join a client in the San Francisco area. You will provide internal network support and general IT assistance within a dynamic, Museum setting with diverse technology needs. This role will support a staff of approximately 50-75 employees and work closely with a small IT team (3-5 members).
Key Responsibilities:
Network & Connectivity Support
• Maintain internal network connectivity
• Troubleshoot Wi-Fi issues
• Provide printer and internet support
Helpdesk & Customer Service
• Respond to support tickets and resolve technical issues
• Deliver excellent customer service through direct interaction with staff
• Provide onsite support three days per week (Tuesday-Thursday)
Password & Account Management
• Reset passwords and troubleshoot login issues
• Assist with account access problems
Inventory & Hardware Management
• Track and manage hardware inventory
• Perform light helpdesk tasks, including basic troubleshooting for:
o Windows systems
o Mobile devices
Required Skills & Experience
• 2+ years of experience in IT support or helpdesk roles
• Strong troubleshooting skills for network and hardware issues
• Excellent communication and customer service abilities
• Ability to work onsite as scheduled
Compensation: $25/hr to $27/hr
Exact compensation may vary based on several factors, including skills, experience, and education.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
Desktop Support Specialist
Information technology internship job in Sunnyvale, CA
is for an experienced technician on the Desktop Support team responsible for
partnering with both Chevron IT design teams and Level 2 Service Desk to provide support for core
infrastructure and desktop technologies for customer support environment. It also
involves hardware asset management. Managing the IT stockroom inventory to ensure enough stock
is available for the base operations.
Responsibilities for this position may include but are not limited to:
· Primary desktop support for Windows Operating System, Mobile Device Management
· Infrastructure, Video Conferencing systems, and application support.
· Responsible for technical troubleshooting, data gathering and GAP analysis for issues impacting end users.
· Ensure consistent processes, procedures and technologies are utilized across enterprise environment.
· Understand and follow direction provided by the Application and System Services team leads and managers.
· Document recurring issues in the Knowledge Base.
· Document in detail case status and tasks / work completed with end users in ITSM system.
· Follow the provided Critical incident management process in case of widespread or high impacting issues.
· Setup and maintain inventory processes. Keep the stockroom area clean and organized.
· Receive and record assets in System for tracking.
· Pick, prepare, and organize outgoing order.
· Work with team lead and team to maintain adequate IT stock levels.
· Work with Field Service/Project teams to ensure the proper equipment is allocated for work
· Orders.
· Maintain inventory controls over tools.
· Provide reports supporting the asset inventory using excel and other tables as needed
· Gather data on and provide analysis of all activities that have an impact on the value, cost
and risk of asset life cycles.
Required Qualifications:
· Bachelor's degree in IT or Computer Science
Preferred Qualifications:
· Support Certifications, desired:
o Microsoft Certified Professional
o Microsoft Certified Technology Specialist
o ITIL
· Technologies - Candidate must have minimum 4 years combined experience and be proficient in supporting the following technologies:
o Windows 11 Operating System advanced troubleshooting; proficient using Windows Desktop imaging.
o Microsoft Office 365 Suite and advanced troubleshooting.
o Hardware troubleshooting with the ability to pinpoint hardware vs. software issue
o General knowledge/troubleshooting for Networking
o General knowledge of Microsoft Intune, MFDs
o Mobile Device Management and Mobile Web Apps, iOS, etc.
o Active Directory Administration and Infrastructure Design
o Teams Conferencing system support
o Understand and troubleshoot Azure MFA
o Strong customer service skills
Analytical & Problem-Solving Skills: Strong analytical and problem-solving abilities to analyze situations, develop models, and recommend solutions. Ability to see the bigger picture and understand the impact of processes/tools on each other. Communicate transparently about impacts and risks with mitigation strategies.
Teamwork/Interpersonal Skills: Ability to work with and influence geographically dispersed colleagues. Demonstrates an inclusive, collaborative style to achieve results. Strong facilitation skills and collaboration across multiple management levels and organizations.
Business Knowledge: Experience in IT delivery teams and understanding of diverse operating environments and cultures. Knowledge of how business strategies and regional IT needs vary and their impact on service delivery. Proven experience in providing business solutions through consultancy, including requirements, design, and implementation.
Communication Skills: Excellent verbal and written communication skills to effectively convey technical information to non-technical stakeholders. Ability to build strong relationships with clients and team members.
Adaptability: Ability to adapt to changing environments and manage multiple priorities. Demonstrates resilience and flexibility in the face of challenges.
Customer Focus: Strong customer service orientation with a focus on understanding and meeting customer needs. Ability to provide exceptional support and maintain high levels of customer satisfaction.
A candidate's pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to HCL policies. In addition, this role is eligible for the following benefits subject to HCL policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off (PTO) per year (some positions are eligible for unlimited PTO); and 10 paid holidays per year.
Disclaimer
HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to ****************** for investigation.
Hardware Support Technician
Information technology internship job in Mountain View, CA
What this Job Entails:
The Hardware Support Technician II provides procurement, inventory management, asset management, distribution and logistics services for pre-market consumer electronics across the globe. The role also provides technical assistance to ensure the products are getting shipped with the right image. The person in this role works with cutting edge technology and pre-market consumer electronics.
Scope:
Works on assignments that are moderately difficult, requiring judgment in resolving issues
Requires some instruction on new assignments and infrequent checks on daily work
Your Roles and Responsibilities:
Participates with inventory and asset management including receipt and disposition of hardware
Documents all defects of pre-mass production hardware and/or software
Performs hardware reworks (e.g., swapping out boards/chips, removing write-protect screws, etc.)
Performs software reworks (e.g., imaging devices to different builds; wipe data, rewrite system hardware ID's, etc.)
Conducts servo flashing, firmware upgrade, flashing unsigned images
Resolves support tickets on device issues
Provides technical support during events (travel often required)
Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position
Required Qualifications/Skills:
High school diploma or general education degree (GED) 2 to 5 years' related experience and/or training; or equivalent combination of education and experience
IT savvy and interested in new technologies
Knowledgeable about inventory, and comfortable in an IT inventory environment
Capable of following technical instructions to flash drives, image devices and re-write hardware IDs
Excellent communicator in both written and verbal English
Ability to work in a team
Ability to excel in a fast paced work environment.
Ability to learn new things and adapt to a changing environment quickly
Strong organization skills, and able to identify the steps to be taken to achieve objectives
Preferred Qualifications:
Data experience
Excel experience
Physical Demand & Work Environment:
Must have the ability to perform office-related tasks which may include prolonged sitting or standing
Must have the ability to move from place to place within an office environment
Must be able to use a computer
Must have the ability to communicate effectively
Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers
What can Astreya offer you?
Employment in the fast-growing IT space providing you with a variety of career options
Opportunity to work with some of the biggest firms in the world as part of the Astreya delivery network
Introduction to new ways of working and awesome technologies
Career paths to help you establish where you want to go
Focus on internal promotion and internal mobility - we love to build teams from within
Free 24/7 accessible Professional Development through LinkedIn Learning and other online courses to give you opportunities to upskill at your own pace
Education Assistance
Dedicated management to provide you with on point leadership and care
Numerous on the job perks
Market competitive compensation and insurance, health and wellness benefits
Information Technology Analyst
Information technology internship job in San Jose, CA
At least 9 years of experience with Information Technology
Domain experience in supply chain, order management, shipping, inventory management
Understanding of Oracle PL/SQL, SQL, ERP (OM, Inventory, Shipping, Receiving), Java and various integration technologies and approaches, to be able to comprehend existing as well as design new solutions
Sound data analysis skills
Expertise in grasping the complexity of current state application design, analyze new requirements to design new solution options and develop functional specification & author technical user story for developers and QA team members
Experienced in test case preparation/reviews, supporting QA exercise and issue resolutions
Perform validations of the capabilities once developed to ensure compliance with the business requirements
Perform demos to stakeholders
Ability to work in teams within a diverse/multi-stakeholder environment
Ability to interact effectively across cross-functional teams to iron out integration needs
Experience and desire to work in a Global delivery environment
Strong analytical abilities
Good communication skills
Desktop Technician
Information technology internship job in Palo Alto, CA
Provides on-site field support to customers including installation, and servicing and repairing systems and equipment. Verifies and approves operational quality of system equipment.
Resolves customer issues in the areas of hardware installation, repair, upgrade and maintenance. Assists in investigating and resolving complex installations and maintenance matters of significance.
Instructs customers in the operation and maintenance of systems/equipment.
Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.
Acts as a liaison with customers on administrative and technical matters for assigned projects.
Performs analysis and prepares reports on system problem trends and issues.
Troubleshoot user accounts
Understanding of SCCM, VPN, Azure, O365, Windows 10 & 11
Computer Hardware Technician
Information technology internship job in Santa Clara, CA
About Us:
LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700+ clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries, LTIMindtree - a Larsen & Toubro Group company - combines the industry-acclaimed strengths of erstwhile Larsen and Toubro Infotech and Mindtree in solving the most complex business challenges and delivering transformation at scale. For more information, please visit ********************
Job Title : Computer Hardware Technician
Location : Santa Clara, CA
Job Skills
o Familiar with Intel computer server hardware architecture
o Ability to assemble server systems using various hardware components
o Ability to debug issues in server system bringup
o Ability to socket CPUs flash BIOS install Operating Systems Windows Linux install Firmware and Drivers disk partitioning configuring networks and debug associated issues
o Ability to configure KVMs network switches and storage arrays
o Working knowledge of BIOS Firmware and Drivers and their interaction with Operating System etc
o Ability to organize lab space and infrastructure for a given project network and power cabling test benchrack setup etc
o Ability to do configuration changes at BIOSFirmware level
o Familiar with scripting Python Shell etc
o Ability to make minor changes to test automation scripts
o Ability to setup test and measurement equipment Power meter Oscilloscope Logic analyzers protocol analyzers etc for a given test
o Ability to Triage test data and debug test setup configuration related issues
o Ability to communicate with various stake holders Validation Engineers Lab managers
Other Expectations
o Attention to detail and well organized
o Ability to follow given instructions clearly
o Able to lift 35 Lbs job may require shifting computers from one rack to another etc
o Candidate should have reliable transportation and are OK with daily commute as it is 100 onsite work
o Candidate must have good attitude communication skills
o Willingness to learn
Lead IT Technician
Information technology internship job in Vallejo, CA
POSITION DESCRIPTION: is not intended to cover every work assignment a position may have. Rather, they cover the broad responsibilities of the position.
SPECIFIC RESPONSIBILITIES:
· Assists IT Support Technicians with escalated situations and more complex issues.
· Creates and deploys images for computers; oversees computer lab replacement projects; builds custom images for lab area installs; verifies software license compliance.
· Communicates with vendors as needed to identify and resolve technical issues.
· Leads and provides end-user training in the proper use of deployed technology, helping ensure end users are aware of available technologies and how to obtain support for all information technology services.
· Assists with set up of video-conferencing equipment for meetings and events, demonstrates the operation of same.
· Installs, configures, patches, upgrades, and maintains computer operating systems and application software while ensuring compliance with defined requirements and compatibility with the network before release to users; analyzes computer and software needs for future expansions.
· Works collaboratively with staff to identify and implement standards for campus-specific technology support such as average response time, end-user satisfaction, and number of problems resolved within a given period; develops best practices and fosters a continuous improvement of support services.
· Maintains detailed inventory records of hardware, software and computer-related equipment using asset tracking and management systems; disposes of obsolete assets following established procedures.
· Assists with forecasting the established replacement cycle for upgrading desktop, laptop, printer, and related technologies; maintains proper hardware replacement planning information.
· Performs minor repairs and replaces parts on technology-related equipment; tracks and ensures compliance of equipment warranties and maintains related documentation for departmental workflow and warranty claims, as necessary.
· May function as lead for hardware and software procurement, licensing compliance and special projects that span multiple divisions or are University wide; provides input and recommendations on hardware specifications required to meet the computing needs of end users; obtains bids and quotes for software and other computer-related purchases.
· Creates and maintains a variety of documents including configuration information, installation proce- dures, standard user instructions.
· Participates in professional development activities and encourages these for the rest of the team.
OTHER DUTIES
· Attends various meetings and may serve on committees and task forces.
· Remains aware of rapidly changing technologies and trends in hardware and software support, troubleshooting and automation technologies.
· May install mounts, speakers or other technology that requires use of hand tools, ladders and safety practices when working near electricity and mounting from ceilings.
· May provide audio-visual support in classrooms and at events including classroom installations.
· Performs related duties as assigned.}
QUALIFICATION(S):
· An associate degree in computer information systems, computer science, information technology, computer engineering or a closely related field, and at least four years of progressively responsible experience in providing customer support services to computer end users in a local area network (LAN) environment; or an equivalent combination of training and experience.
· Experience in an information systems environment similar in size and complexity to that of the University is preferred.
· Effective organizational skills to manage concurrent assignments, priorities, and projects in a demanding higher-education environment.
· Experience with higher education or classroom technology IT support.
· Ability to develop and maintain professional relationships with campus stakeholders, vendors, and co workers.
· Maintain a customer-focused attitude dedicated to helping the institution meet its strategic objectives.
CORE COMPETENCIES:
Knowledge, Skills, and Abilities:
Knowledge of:
· Extensive knowledge of desktop hardware, software, and peripherals.
· University or campus help desk functions, policies, and procedures (Service Now experience preferred)
· Advanced problem resolution and technical support services for end users in the operation and use of computers, peripheral equipment, and various network connections.
· Best practices, methods and equipment used in troubleshooting and determining the causes of system, computer, application and hardware problems and device errors and failures.
· Knowledge of tools used to build and deploy computer system images (KACE experience preferred)
· Tools, equipment, and safety practices used in maintenance and repair of computers and peripheral equipment.
· General knowledge of voice, video, storage, and data networks.
· Security best practices to ensure protection against potential threats such as viruses, malware, and spam.
· Effective customer service practices and etiquette
· Current trends and developments in computer and network technology.
· Documentation procedures and recordkeeping and report preparation techniques.
· Methods and practices of developing and providing user training.
· Proper English usage including grammar, spelling, and punctuation.
· Safety policies and work practices applicable to the work being performed.
· Principles and practices of employee work guidance and direction.
· Personnel Commission Rules, Administrative Regulations, Human Resources procedures.
Skills and Abilities to:
· Triage and direct high-volume work-ticket requests.
· Troubleshoot, diagnose, and resolve complex and sometimes ambiguous computer software and network connectivity problems and failures.
· Utilize diagnostic test procedures and equipment.
· Provide prompt and appropriate technical support service to both end users and support team members.
· Obtain accurate and complete information from end users, in person and by telephone, to identify needs and problems and develop responses and solutions.
· Maintain accurate inventory of computer hardware and software components.
· Write instructions in a manner that can be understood by end users with diverse levels of computer literacy.
· Prepare clear, concise, and accurate systems documentation and reports of work performed.
· Analyze problems, evaluate solutions, and recommend or adopt effective courses of action in accordance with established policies and procedures.
· Set priorities and exercise sound judgment within areas of responsibility.
· Understand, interpret, explain, and apply policies and procedures.
· Effectively engage and support historically minoritized groups by addressing issues of equity and improving culturally responsive service-oriented practices.
· Communicate effectively, both orally and in writing.
· Understand and follow written and oral instructions.
· Operate a computer and use standard business software applications.
· Establish and maintain effective working relationships with all those encountered in the course of work.
LICENSES, CERTIFICATES AND OTHER REQUIREMENTS
A valid California driver's license and the ability to maintain insurability under the University's vehicle insurance program.
PHYSICAL AND MENTAL DEMANDS
The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands
While performing the duties of this class, employees are regularly required to sit; talk or hear, in person and by telephone; use hands repetitively to finger, handle, feel or operate standard office equipment; and reach with hands and arms. Employees are frequently required to walk, stand, stoop, kneel, bend, crouch ascend and descend ladders and stairs; must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds with assistance.
Specific vision abilities required by this job include close vision and the ability to adjust focus.
Mental Demands
While performing the duties of this class, employees are regularly required to use written and oral
communication skills; read and interpret data, information and documents; analyze and solve problems; observe and interpret situations; learn and apply new information or skills; perform highly detailed work; work on multiple, concurrent tasks; work with frequent interruptions; work under intensive deadlines; and interact with University managers, staff, the public and others encountered in the course of work.
WORKING ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential duties of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Employees work under typical office conditions, and the noise level is usually quiet. Some work requires using ladders and stairs.
The employee may be required to travel to locations other than assigned work site and to adjust to work schedule changes and requirements to work overtime.
Distinguishing Characteristics
Lead IT Technician is distinguished from the IT Support Technician role by the former's responsibility providing and leading work direction and guidance to the IT Support Technicians in addition to performing duties emphasizing advanced user and system/network technical support.
Information System Analyst
Information technology internship job in San Jose, CA
Technical Requirements:
Operating Systems & Hardware.
Proficiency with Windows operating systems.
Experience with PC hardware assembly, upgrades, and troubleshooting.
Networking.
Understanding of IP addressing, DNS, DHCP.
Basic network troubleshooting skills.
Identity & Access Management.
Experience with Active Directory, including user account management and group policies
Remote Support Tools
Familiarity with remote support technologies such as RDP and TeamViewer Security.
Knowledge of endpoint protection, system patching, and compliance.
Awareness of cybersecurity best practices.
Application & Systems Support.
Ability to diagnose and resolve application issues.
Strong customer-service orientation with the ability to communicate with non-technical users.
Experience documenting work in ticketing systems.
Ability to create and update technical documentation and user processes.
Business & Analytical Skills.
Requirements gathering and documentation.
Task and project coordination.
Quick learner with the ability and willingness to learn new technologies.
Soft Skills.
Must have strong customer service skills.
Strong verbal and written communication.
Computer Repair Technician
Information technology internship job in San Jose, CA
We are seeking a skilled and detail-oriented Repair Technician to join our dynamic team. The ideal candidate will possess a strong background in computer hardware and software troubleshooting, along with experience in mobile devices and various operating systems. This role involves providing technical support, performing equipment repairs, and assisting customers with their technology needs.
Duties
Diagnose and troubleshoot hardware and software issues for a variety of devices
Perform repairs on computer hardware, including soldering components as necessary.
Utilize hand tools and equipment to conduct repairs and maintenance on devices.
Analyze schematics to understand device configurations and troubleshoot effectively.
Assist in the setup and installation of operating systems such as Windows, mac OS, Android, and iOS.
Maintain accurate records of repairs performed and parts used during service.
Collaborate with team members to enhance service delivery and streamline processes.
Engage in retail sales by recommending products or services that meet customer needs.
Computer Vision Engineer
Information technology internship job in Sunnyvale, CA
Job Title: Computer Vision Engineer V - Imaging Simulation Engineer
Duration: 12 Months (Extension Possible)
Rate: $127/hr, W2
Benefits: Medical, Dental, Vision and Weekly Pay
Role Summary
Client Reality Labs is a leader in designing virtual and augmented reality systems. This role supports the Cameras Architecture Team as an Imaging Simulation Engineer, responsible for developing, validating, and executing end-to-end camera system simulations-including optics, sensors, algorithms, and software pipelines-to impact future camera architectures.
The position collaborates with researchers, imaging scientists, algorithm engineers, optics teams, and camera architects to enable high-fidelity simulations and accelerate camera technology development for next-generation AR/VR products.
Key Responsibilities
Develop, validate, and execute state-of-the-art imaging simulation software tools to support Client camera hardware exploration, ML dataset generation, and product architecture studies.
Investigate simulation methods such as ISET, ZEMAX, and non-sequential ray tracing to model realistic camera behavior.
Experiment and data collection to validate simulator accuracy and to improve simulator modeling capability and efficiency
Build and bring up lab setups for image data acquisition of camera prototypes to support camera design studies. Operate, calibrate, and perform routine maintenance of lab equipment.
Develop and document camera test methodologies to support 2D/3D camera system performance analysis.
Develop and debug test scripts for image data collection automation
Processing, analysis and organizing measurement data; presentation of initial analysis
Drive supplier interaction and management to deliver camera prototypes in support of concept demonstrations
Qualifications:(10+ Years)
Minimum Qualifications: Advanced degree (M.S.) or equivalent acquired experience in a discipline such as Imaging Science, Image Processing, Computer Vision, or related fields
Knowledge of image formation process (spectrum, optics/aberrations, PSF, sensor noise, Fourier theory, sampling/aliasing) needed to successfully model and simulate complex imaging phenomena
Experience and knowledge in developing and tuning Image Signal Processing (ISP) algorithms and pipeline.
Experience coding in languages such as MATLAB, Python, C/C++, preferably CUDA, design code for efficiency, and target different platforms such as GPU, Cloud, and other
Experiences in image quality testing of camera systems and familiar with image quality metrics and analysis
• Hands on experience in the development of lab setups for camera system performance study
Experiences in camera calibration and modeling of imaging systems
Familiar with image sensor, imaging optics, and image processing algorithms
Ability to work with minimal direction and managing a project independently from start to finish
Must Have Skills:
Understanding of image formation, capturing, and processing pipeline and techniques
Python/Matlab programming, shell scripting skills
Understanding of subjective and objective image quality evaluation metric and testing procedure
Nice-to-Have Skills
Hands-on experience developing lab setups for camera system studies.
Experience with camera calibration and modeling.
Experience at top-tier imaging companies.
Degrees / Certifications Required:
Bachelor's degree required.
Master's or PhD preferred.
Interview Process
Minimum 2 rounds:
Initial hiring manager screen
Technical interview with the engineering team
Topics: imaging simulation, ISP pipelines, image formation, camera modeling, past project deep dives.
Timing:
Manager screen: 30 minutes
Technical interview: 1 hour
Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, qualified applicants will be considered for assignment with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some job duties such as adhering to company policies, exercising sound judgment, managing stress, working respectfully with others, meeting client expectations, and safeguarding business operations and reputation.
#TMN
IT Engineer - Oracle ERP & PL/SQL
Information technology internship job in San Jose, CA
IT Engineer - Oracle ERP & PL/SQL (6-Month Contract | On-site, San Jose, CA)
We are seeking a highly experienced and technically skilled IT Engineer with deep expertise in Oracle E-Business Suite (EBS) and PL/SQL development. This is a critical 6-month contract role, requiring candidates to work On-site in San Jose, CA, with the possibility of extension.
Role Details:
Job Title: IT Engineer - Oracle ERP & PL/SQL
Location: San Jose, CA (On-site Required)
Duration: 6 months (with potential for extension)
Implementation Partner: Infosys
End Client: To be disclosed (Major Enterprise Client)
IMPORTANT: Eligibility Requirements
Due to client mandates, only candidates who are legally authorized to work in the US without sponsorship can be considered:
US Citizens (USC) & Green Card Holders (GC) ONLY
Job Description & Technical Requirements
The ideal candidate will have a minimum of 8 years of experience in Oracle EBS technical development and support. You will be responsible for designing, developing, and optimizing solutions within the Oracle database environment.
Core Technical Expertise:
Oracle EBS & PL/SQL Development: Minimum 8 years of hands-on technical development and support experience in Oracle E-Business Suite (EBS) and Oracle PL/SQL.
Database Programming: Expertise in Oracle PL/SQL, SQL, including designing, developing, and maintaining stored procedures, packages, functions, and triggers to support and enhance EBS applications.
Module Understanding: Comprehensive technical understanding of key Oracle EBS modules, specifically Order Management, Shipping, and Inventory.
Customization (RICEW): Proven ability to develop and customize Oracle EBS applications, including Reports, Interfaces, Conversions, Extensions, and Workflows (RICEW objects), using Oracle development tools (Oracle Forms, Oracle Reports, Oracle Workflow, and BI Publisher).
Performance Tuning: Strong skills in optimizing SQL queries and PL/SQL code for maximum performance and efficiency within the Oracle database environment.
Architecture: Strong understanding of Oracle EBS architecture and data models.
Key Responsibilities:
Technical Support: Provide technical support and troubleshooting for Oracle EBS modules, resolving complex issues related to performance, data integrity, and system errors.
Collaboration: Collaborate effectively with functional teams, business analysts, and end-users to translate business requirements into technical specifications and solutions.
Implementation: Implement and configure Oracle E-Business Suite (EBS) applications, ensuring alignment with business processes.
SDLC Participation: Actively participate in all phases of the Software Development Lifecycle (SDLC).
Documentation: Create and maintain comprehensive technical documentation and user guides.
📩 How to Apply:
You can share resumes at ******************** OR Call us on *****************
IT Google Workspace Engineer
Information technology internship job in Santa Clara, CA
We have below Following Contract Positions Available If you have profiles please share me at ******************************
Job Title: IT Google Workspace Engineer
Duration Contract
Skillset Requirements for the Role:
IT Google Workspace Engineer
- BS/MS degree in computer science, engineering, or a related subject, or equivalent experience.
- Proven experience in a systems engineer or similar role, with a strong background in IT infrastructure and support.
- Deep, hands-on experience administering Google Workspace (formerly G Suite) at an enterprise level.
- Managed or led the full lifecycle of Microsoft 365 to Google Workspace migrations, including data transfer, user provisioning, and post-migration support.
- Demonstrable experience using ITSM tools, with a strong preference for ServiceNow.
- Fundamental understanding of information security principles and experience working collaboratively with security teams.
- Solid scripting skills (e.g., Javascript, Python, GAM) to automate tasks and improve efficiency.
- Excellent communication skills, able to articulate technical issues to both technical and non-technical audiences and work effectively across teams.
- Highly self-motivated, AI evangelist, possessing an energetic disposition and a positive attitude geared toward data-driven decisions and high-impact outcomes.
- Plays a key role in maintaining service level agreements, applying formal change management procedures to minimize risk and disruption, and leading incident response efforts.
- Capable of independently driving initiatives forward, defining requirements, building project plans, and managing resources to deliver successful outcomes.
- Continuously embraces emerging technologies, including AI-powered tools, to enhance service delivery, drive automation, and stay adaptive in a fast-evolving IT landscape.
Share me resumes at ******************************