Information Technology Service Desk
Information technology internship job in Erie, PA
Hi,
Akkodis is seeking an IT Service Desk Analyst for our Contract position with a client. It is for Erie, PA location.
IT Service Desk Analyst
Duration: 12+ Months
Pay Range: $17/hr - $18/hour without benefits (Pay rate varies based on experience)
Job Description:
In this role, you will deliver exceptional customer service while providing technical support for hardware, OEM software, and proprietary applications.
We're looking for tech-savvy professionals who enjoy helping others, communicate clearly over the phone, and can learn new systems quickly. Prior help desk or call center experience is a plus, but candidates with strong customer service backgrounds and a passion for technology are highly encouraged to apply.
Key Responsibilities:
Provide phone-based technical support to internal users
Troubleshoot hardware, standard software, and internal client systems
Deliver high-quality customer service in a structured environment
Document issues, resolutions, and follow standard processes
Qualifications:
Associate's or Bachelor's degree preferred (Business, MIS, CIS), or equivalent experience
Minimum 2 years of customer service experience
Excellent verbal and written communication skills
Strong technical aptitude and ability to learn new tools quickly
Equal Opportunity Employer/Veterans/Disabled
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees with the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave, or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit ******************************************
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance
Dynamic PC Support
Information technology internship job in Erie, PA
Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers.
Job Description
The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately.
Responsibilities
Provide customer support for designated equipment
Answer client questions in a professional manner
Accept and deliver all service calls assigned within the established service level agreement for each client
Meet established customer service satisfaction criteria as outlined in established guidelines and policies
Complete all administrative tasks associated with each call as documented in established policies and guidelines
Complete real-time reporting of all calls as documented in established policies and guidelines
Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
Report all activity in an accurate and timely manner
Understand all Safety policies and guidelines and work within the guidelines of policies daily
Additional requirements may exist if offer of employment is extended
Other duties may be assigned to meet business needs
Qualifications
Education and Experience:
Typically requires technical school certification or equivalent and 0-2 years of relevant experience
Previous customer service experience is a plus
Certifications and/or Qualifications:
Maintain all required OEM Certifications as directed by Management
Knowledge of relevant software and hardware
Valid Driver's License and reliable transportation with valid registration and adequate insurance
Skills:
Ability to communicate regarding technical issues with clients
Ability to drive to client locations
Ability to drive long distances, and occasional overnight assignments within other geographies
Ability to lift and or move various computer equipment up to 50 lbs
Must own a basic repair tool kit
Additional Information
All your information will be kept confidential according to EEO guidelines.
Computer Field Technician
Information technology internship job in Erie, PA
Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us!
Job Description
This is a
Computer Field Technician Position
doing hardware repairs and installations on laptop and desktop units. To be successful in this position,
you must have prior experience with laptop and desktop hardware.
Job Details:
This is a 1099/per call position
Pay is based solely on the number of calls completed.
Calls start at $35 and go up based on distance traveled
Pay period: Every Friday after the first week worked
Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered.
Call volume is variable but is usually 2-3 calls per day
You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you.
You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day.
You must have access to a computer and the Internet to log onto your portal each day.
You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day.
The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you.
You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial)
You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided.
Qualifications
Must have prior hands on experience with replacing components on laptops and desktops
Must have a valid driver's license and reliable transportation
Must be comfortable with daily local travel
Additional Information
All your information will be kept confidential according to EEO guidelines.
Digital Program Support Analyst
Information technology internship job in Erie, PA
Collabera is the largest minority-owned Information Technology (IT) staffing firm in the U.S., with more than $525 million in sales revenue and a global presence that represents approximately 10,000 professionals across North America (U.S., Canada), Asia Pacific (India, Philippines, Singapore, Malaysia) and the United Kingdom. We support our clients with a strong recruitment model and a sincere commitment to their success, which is why more than 75% of our clients rank us amongst their top three staffing suppliers.
Not only are we committed to meeting and exceeding our customer's needs, but we are committed to our employees' satisfaction as well. We believe our employees are the cornerstone of our success and we make every effort to ensure their satisfaction throughout their tenure with Collabera. As a result of these efforts, we have been recognized by Staffing Industry Analysts (SIA) as the “Best Staffing Firm to Work For” for four consecutive years since 2012. With over forty offices globally and a presence in seven countries, Collabera provides staff augmentation, managed services and direct placement services to Global 2000 Corporations. Collabera is ranked amongst the top 10 IT staffing firms in the U.S., and for the past 24 years we have continued to grow rapidly year after year.
For consultants and employees, Collabera offers an enriching experience that promotes career growth and lifelong learning. Visit ***************** to learn more about our latest job openings.
Awards and Recognitions
--Staffing Industry Analysts: Best Staffing Firm to Work For (2015, 2014, 2013, 2012)
--Staffing Industry Analysts: Largest U.S. Staffing Firms (2015, 2014, 2013)
--Staffing Industry Analysts: Largest Minority Owned IT Staffing Firm in the US.
Job Description
Job Details:
Job Title: Digital Program Support Analyst
Location: Erie, PA
Duration: 1 year
Essential Functions/Responsibilities:
The Customer Response Systems Program Support will be an integral part of the customer issue management team. This individual will be responsible for supporting SalesForce Service Cloud operations & customer issue tracking processes.
Key deliverables include ensuring the business processes are supported with the tools as well as leveraging technology to enable simplification of the process. Duties also include gathering program requirements and managing design and configuration of tool improvements. Scope encompasses defining specific process improvements in areas such as communications and dispatching. Individual will also lead managing SalesForce licenses, user training and ongoing support such as help desk.
In this role you will interact within business processes focused on customer issue management, be involved in long-term planning, manage current complex issues within functional area of expertise, and contribute to the overall team strategy.
Qualifications
Qualifications/Requirements:
• Bachelor's degree from an accredited four year university or college
• Additional leadership and project management experience, leading complex cross-functional efforts
• Strong IT aptitude
Desired Characteristics:
• Bachelors of Science degree preferred
• SalesForce Advanced Admin & Developer certified
• Operations and/or service experience a plus
• Ability to lead in a matrix environment
• Demonstrated success in working with cross-functional teams
• Strong planning & presentation and written communication skills
• Demonstrated ability to excel in all customer service areas
• Strong oral and written communication skills
• Strong interpersonal, collaboration and leadership skills
• Working knowledge of logical and physical data modeling
• Understanding of key interfaces between business processes and functions
• Ability to simplify and clarify procedure requirements
Additional Information
To know more about this position, please contact:
Ujjwal Mane
************
****************************
Easy ApplyIT Field Support Technician_Buffalo
Information technology internship job in Erie, PA
Job Description
Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients' needs to forge long-lasting partnerships.
Gr8ttek is looking for a regular Field Specialist to join its Infrastructure Delivery team. Reporting to the Territory Supervisor the Field Specialist will perform a variety of hardware-focused, break fix services and solutions on various client products. Candidates must possess the ability to perform basic and moderately complex troubleshooting and repair activities. Position may require the exercise of moderately complex analytical skills and to make decisions based on established department and company guidelines.
Benefits:
$40 per call/$5 per call per diem
Dell/Lenovo certification training
Responsibilities and Skills
Providing customer break fix support for designated equipment
Communicating clearly in written and verbal form
Possess excellent customer service skills
Accepting and delivery of all service calls assigned
Completing all administrative tasks associated with each call
Responsible for control and return of assets and inventory
Other duties may be assigned to meet business needs
May provide functional guidance to colleagues
Requirements
Typically requires technical school certification or equivalent and 1-2 years of relevant experience
Ability to drive yourself to client locations
Ability to lift and or move various computer equipment up to 50 lbs.
Valid driver's license
Reliable transportation with valid registration and adequate insurance Additional requirements may exist if offer of employment is extended
Must own a basic repair tool kit
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IT Field Support Technician_Erie
Information technology internship job in Erie, PA
Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients' needs to forge long-lasting partnerships.
Gr8ttek is looking for a regular Field Specialist to join its Infrastructure Delivery team. Reporting to the Territory Supervisor the Field Specialist will perform a variety of hardware-focused, break fix services and solutions on various client products. Candidates must possess the ability to perform basic and moderately complex troubleshooting and repair activities. Position may require the exercise of moderately complex analytical skills and to make decisions based on established department and company guidelines.
Benefits:
$40 per call/$5 per call per diem
Dell/Lenovo certification training
Responsibilities and Skills
Providing customer break fix support for designated equipment
Communicating clearly in written and verbal form
Possess excellent customer service skills
Accepting and delivery of all service calls assigned
Completing all administrative tasks associated with each call
Responsible for control and return of assets and inventory
Other duties may be assigned to meet business needs
May provide functional guidance to colleagues
Requirements
Typically requires technical school certification or equivalent and 1-2 years of relevant experience
Ability to drive yourself to client locations
Ability to lift and or move various computer equipment up to 50 lbs.
Valid driver's license
Reliable transportation with valid registration and adequate insurance Additional requirements may exist if offer of employment is extended
Must own a basic repair tool kit
Auto-ApplySupport I Desktop
Information technology internship job in Erie, PA
Core Function: This role will be expected to handle high-stress situations involving problem diagnosis and client relationship management. This role serves as the liaison between assigned support areas and other areas of technology to ensure quick and efficient resolution of any problems. A key area of responsibility is resolving client technology-related problems in areas supported.
Essential Duties & Responsibilities:
The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this position.
* Troubleshoot any problems or issues that arise with Windows and Macintosh desktops/laptops from the network drop to the desktop/laptop excluding security patches/updates;
* Respond to alert notification or escalation of an issue from members of the VACO ITSS team, determining the probable cause of the issue and taking appropriate intervention actions to restore the Windows and Macintosh desktop/laptop to operational status.
* Support the Mac operating system and various Apple tools and applications;
* Provide operating system updates for Macintosh desktops/laptops;
* Provide graphical user interface-level assistance with Mac OS X Server configuration and server administration;
* Support MAC in Windows XP environment (virtual); also Mac OS, including the Mac OS X Server and Server Essentials.
* Document any troubleshooting and corrective actions taken to resolve Windows and Macintosh desktop/laptop issues in the Help Desk system;
* Add virtual desktop client to Office 2007 / Office 2010;
* Load and reload, configure, and update anti-virus and virus scan software on desktop/laptop as required;
* Assist with identification and remediation of Windows and Macintosh desktop/ laptop already infected with computer virus;
* Assist with creation and distribution of "clean-up kits" (including instructions and other user documentation) for Windows and Macintosh remote laptops;
* Load, configure, and update Virtual Private Network (VPN) and RESCUE software on desktop/laptop as required;
* Assist with creation of a knowledge base of problem remediation;
* Disconnect and/or reconnect desktop and peripherals in support of office moves within the Clients Campus; and
* Assist in the creation of IT customer support notices and alerts, both verbal and written, on an as needed basis.
Supervisory Responsibilities:
* None
Minimum Knowledge, Skills and Abilities required:
* Must be detailed-oriented, able to handle a variety of tasks in an efficient, accurate manner within deadlines.
* Demonstrate strong customer service skills - as well as the ability to communicate professionally with a sense of urgency and empathy to the affected user.
* Must possess exceptional written and verbal communication skills (in English).
* Ability to quickly learn and acquire expertise in client's custom applications.
* Self-starter, strong organizational skills and ability to prioritize workload -- someone who is energized by helping people and making things happen.
* Knowledge of CA USD preferred -- experience with similar ticket-tracking/request system workflow tool considered.
* Excellent understanding of technology and the role of the "client" in relation to the larger IT infrastructure.
* Team player who is invested in and strives to maximize team/department performance.
Physical and Mental Demands
The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands
While performing the duties of this class, employees are regularly required to sit; talk or hear, in person and by multi-media; use hands to finger, handle, feel or operate standard office equipment; and reach with hands and arms. Employees are frequently required to walk, stand and move about to accomplish tasks, particularly for long distances or moving from one work site to another. Must have ability to ascend and descend stairs. Specific vision abilities required by this job include close vision and the ability to adjust focus.
* The ability to lift and move 35 pounds.
Mental Demands
While performing the duties of this class, employees are regularly required to effectively use written and oral communication skills; read and interpret data, information and documents; analyze and solve problems; use math and mathematical reasoning; learn and apply new skills and information; perform highly detailed work on multiple, concurrent tasks; and interact with colleagues, Clients and Vendors. Specific incumbent must maintain composure in a fast paced, high quality environment where personal and team accountabilities are the defining factors.
General office environment
Work is generally sedentary in nature, but may require standing and walking for up to 10% of the time. Work is generally performed within an office environment, with standard office equipment available.
#LI-JM1
* Must be detailed-oriented, able to handle a variety of tasks in an efficient, accurate manner within deadlines.
* Demonstrate strong customer service skills - as well as the ability to communicate professionally with a sense of urgency and empathy to the affected user.
* Must possess exceptional written and verbal communication skills (in English).
* Ability to quickly learn and acquire expertise in client's custom applications.
* Self-starter, strong organizational skills and ability to prioritize workload -- someone who is energized by helping people and making things happen.
* Knowledge of CA USD preferred -- experience with similar ticket-tracking/request system workflow tool considered.
* Excellent understanding of technology and the role of the "client" in relation to the larger IT infrastructure.
* Team player who is invested in and strives to maximize team/department performance.
Support I Desktop
Information technology internship job in Erie, PA
Core Function:
This role will be expected to handle high-stress situations involving problem diagnosis and client relationship management. This role serves as the liaison between assigned support areas and other areas of technology to ensure quick and efficient resolution of any problems. A key area of responsibility is resolving client technology-related problems in areas supported.
Essential Duties & Responsibilities:
The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this position.
Troubleshoot any problems or issues that arise with Windows and Macintosh desktops/laptops from the network drop to the desktop/laptop excluding security patches/updates;
Respond to alert notification or escalation of an issue from members of the VACO ITSS team, determining the probable cause of the issue and taking appropriate intervention actions to restore the Windows and Macintosh desktop/laptop to operational status.
Support the Mac operating system and various Apple tools and applications;
Provide operating system updates for Macintosh desktops/laptops;
Provide graphical user interface-level assistance with Mac OS X Server configuration and server administration;
Support MAC in Windows XP environment (virtual); also Mac OS, including the Mac OS X Server and Server Essentials.
Document any troubleshooting and corrective actions taken to resolve Windows and Macintosh desktop/laptop issues in the Help Desk system;
Add virtual desktop client to Office 2007 / Office 2010;
Load and reload, configure, and update anti-virus and virus scan software on desktop/laptop as required;
Assist with identification and remediation of Windows and Macintosh desktop/ laptop already infected with computer virus;
Assist with creation and distribution of "clean-up kits" (including instructions and other user documentation) for Windows and Macintosh remote laptops;
Load, configure, and update Virtual Private Network (VPN) and RESCUE software on desktop/laptop as required;
Assist with creation of a knowledge base of problem remediation;
Disconnect and/or reconnect desktop and peripherals in support of office moves within the Clients Campus; and
Assist in the creation of IT customer support notices and alerts, both verbal and written, on an as needed basis.
Supervisory Responsibilities:
None
Minimum Knowledge, Skills and Abilities required:
Must be detailed-oriented, able to handle a variety of tasks in an efficient, accurate manner within deadlines.
Demonstrate strong customer service skills - as well as the ability to communicate professionally with a sense of urgency and empathy to the affected user.
Must possess exceptional written and verbal communication skills (in English).
Ability to quickly learn and acquire expertise in client's custom applications.
Self-starter, strong organizational skills and ability to prioritize workload -- someone who is energized by helping people and making things happen.
Knowledge of CA USD preferred -- experience with similar ticket-tracking/request system workflow tool considered.
Excellent understanding of technology and the role of the "client" in relation to the larger IT infrastructure.
Team player who is invested in and strives to maximize team/department performance.
Physical and Mental Demands
The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands
While performing the duties of this class, employees are regularly required to sit; talk or hear, in person and by multi-media; use hands to finger, handle, feel or operate standard office equipment; and reach with hands and arms. Employees are frequently required to walk, stand and move about to accomplish tasks, particularly for long distances or moving from one work site to another. Must have ability to ascend and descend stairs. Specific vision abilities required by this job include close vision and the ability to adjust focus.
The ability to lift and move 35 pounds.
Mental Demands
While performing the duties of this class, employees are regularly required to effectively use written and oral communication skills; read and interpret data, information and documents; analyze and solve problems; use math and mathematical reasoning; learn and apply new skills and information; perform highly detailed work on multiple, concurrent tasks; and interact with colleagues, Clients and Vendors. Specific incumbent must maintain composure in a fast paced, high quality environment where personal and team accountabilities are the defining factors.
General office environment
Work is generally sedentary in nature, but may require standing and walking for up to 10% of the time. Work is generally performed within an office environment, with standard office equipment available.
#LI-JM1
Support I Desktop
Information technology internship job in Erie, PA
Core Function:
This role will be expected to handle high-stress situations involving problem diagnosis and client relationship management. This role serves as the liaison between assigned support areas and other areas of technology to ensure quick and efficient resolution of any problems. A key area of responsibility is resolving client technology-related problems in areas supported.
Essential Duties & Responsibilities:
The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this position.
Troubleshoot any problems or issues that arise with Windows and Macintosh desktops/laptops from the network drop to the desktop/laptop excluding security patches/updates;
Respond to alert notification or escalation of an issue from members of the VACO ITSS team, determining the probable cause of the issue and taking appropriate intervention actions to restore the Windows and Macintosh desktop/laptop to operational status.
Support the Mac operating system and various Apple tools and applications;
Provide operating system updates for Macintosh desktops/laptops;
Provide graphical user interface-level assistance with Mac OS X Server configuration and server administration;
Support MAC in Windows XP environment (virtual); also Mac OS, including the Mac OS X Server and Server Essentials.
Document any troubleshooting and corrective actions taken to resolve Windows and Macintosh desktop/laptop issues in the Help Desk system;
Add virtual desktop client to Office 2007 / Office 2010;
Load and reload, configure, and update anti-virus and virus scan software on desktop/laptop as required;
Assist with identification and remediation of Windows and Macintosh desktop/ laptop already infected with computer virus;
Assist with creation and distribution of "clean-up kits" (including instructions and other user documentation) for Windows and Macintosh remote laptops;
Load, configure, and update Virtual Private Network (VPN) and RESCUE software on desktop/laptop as required;
Assist with creation of a knowledge base of problem remediation;
Disconnect and/or reconnect desktop and peripherals in support of office moves within the Clients Campus; and
Assist in the creation of IT customer support notices and alerts, both verbal and written, on an as needed basis.
Supervisory Responsibilities:
None
Minimum Knowledge, Skills and Abilities required:
Must be detailed-oriented, able to handle a variety of tasks in an efficient, accurate manner within deadlines.
Demonstrate strong customer service skills - as well as the ability to communicate professionally with a sense of urgency and empathy to the affected user.
Must possess exceptional written and verbal communication skills (in English).
Ability to quickly learn and acquire expertise in client's custom applications.
Self-starter, strong organizational skills and ability to prioritize workload -- someone who is energized by helping people and making things happen.
Knowledge of CA USD preferred -- experience with similar ticket-tracking/request system workflow tool considered.
Excellent understanding of technology and the role of the "client" in relation to the larger IT infrastructure.
Team player who is invested in and strives to maximize team/department performance.
Physical and Mental Demands
The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands
While performing the duties of this class, employees are regularly required to sit; talk or hear, in person and by multi-media; use hands to finger, handle, feel or operate standard office equipment; and reach with hands and arms. Employees are frequently required to walk, stand and move about to accomplish tasks, particularly for long distances or moving from one work site to another. Must have ability to ascend and descend stairs. Specific vision abilities required by this job include close vision and the ability to adjust focus.
The ability to lift and move 35 pounds.
Mental Demands
While performing the duties of this class, employees are regularly required to effectively use written and oral communication skills; read and interpret data, information and documents; analyze and solve problems; use math and mathematical reasoning; learn and apply new skills and information; perform highly detailed work on multiple, concurrent tasks; and interact with colleagues, Clients and Vendors. Specific incumbent must maintain composure in a fast paced, high quality environment where personal and team accountabilities are the defining factors.
General office environment
Work is generally sedentary in nature, but may require standing and walking for up to 10% of the time. Work is generally performed within an office environment, with standard office equipment available.
#LI-JM1
IT Support Technician
Information technology internship job in Meadville, PA
The duties of the IT Support Technician L1 include troubleshooting and diagnosing computer hardware and software issues, setting up computers and assisting employees and customers with IT-related problems.
Essential Duties and Responsibilities
Installing and configuring hardware and software components to ensure usability.
Troubleshooting hardware and software issues.
Repairing or replacing damaged hardware.
Installing and upgrading software to ensure security at the user level.
Performing tests and evaluations of new software and hardware.
Providing support to users and being the first point of contact for issues.
Establishing good relationships with all departments and colleagues.
Managing technical documentation.
Key Roles
First level of support for hardware and software issues.
Complete network terminations and maintain IDF cabinets.
Assist others on IT team with project completion.
Work with vendors to troubleshoot hardware/software issues.
Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education & Experience Requirements
High school diploma or general education degree (GED), and at least two years related experience and training; or equivalent combination of education and experience.
Required Knowledge and Skills:
Problem Solving
Presenting Technical Information
Process Improvement
Software Maintenance
Software testing
Basic Networking Skills
Cable Termination
Vendor relationships
Physical Demands
The IT Support Technician L1 will have to spend long hours sitting and using office equipment and computers, which can cause muscle strain. The IT Support Technician L1 will have to do some lifting of computer equipment, supplies and materials from time to time.
Technology Coordinator
Information technology internship job in Ashtabula, OH
Technology Coordinator
The Technology Coordinator will manage, maintain, and secure the district's entire information technology infrastructure to ensure seamless, reliable operation across all administrative and academic functions. This role is focused on core IT services, network management, hardware support, and daily helpdesk operations. The ideal candidate is a proactive problem-solver with expertise in managing the diverse technologies typical of a modern K-12 environment.
Qualifications
Required
· A Bachelor's Degree in Computer Science, Information Technology, or a related field
· A minimum of three to five years of experience in IT systems or network administration, preferably within a public or educational setting
· Hands-on experience managing the specific technologies listed (Active Directory, Google Workspace, Cisco/Extreme Networking Gear, etc.)
· Proven experience in helpdesk management and providing direct end-user technical support
· Strong analytical and problem-solving skills, with the ability to manage multiple priorities and projects simultaneously
· Excellent communication skills, both technical and non-technical, to interact effectively with all members of the school community (students, teachers, administrators, vendors)
Preferred
· Relevant IT certifications (e.g., CompTIA Network+, Security+, Microsoft Certified Professional, Cisco Certified Network Associate - CCNA)
· Experience with K-12 specific platforms like JamF School or Clever SSO
· Knowledge of scripting or automation tools
Essential Duties and Responsibilities
IT Operations and Helpdesk Management
· Manage the daily operations of the district's IT helpdesk, prioritizing support tickets and ensuring timely resolution of technical issues for staff and students
· Develop and enforce service level agreements (SLAs) for technical support
· Oversee the deployment, management, inventory, and lifecycle of end-user devices, including Chromebooks, iPads, and Microsoft Windows computers
· Provide technical expertise and Tier II/III support for a wide range of hardware and software issues
Network & Systems Administration
· Administer and maintain core infrastructure services, including Microsoft Active Directory and Google Workspace for Education
· Manage network components, including CISCO Switches and the ExtremeCloud IQ Wireless LAN (WLAN) environment, ensuring robust and secure connectivity across all buildings
· Oversee the LAN (Local Area Network) infrastructure, monitoring performance, troubleshooting connectivity issues, and planning capacity upgrades
· Manage identity and access management solutions, specifically the Clever Single Sign-On (SSO) portal, ensuring seamless and secure access to digital resources
· Implement and manage cybersecurity measures, including anti-virus software and firewalls, to protect district data and systems
Hardware & Peripheral Management:
· Install, configure, and maintain various classroom technologies, including interactive panels, projectors, and multi-function printers (MFDs)
· Administer the PaperCut Print Server to manage printing quotas, tracking, and cost recovery
· Manage specialized district systems, including the Hikvision Camera DVRs for surveillance and the VOIP phone systems for communication
Software & Platform Management:
· Administer device management platforms, including JamF School for Apple devices and Google Admin Console for Chromebooks
· Provide support for standard productivity software, including the Microsoft Office suite
· Coordinate with external vendors for hardware repairs, software licensing agreements, and procurement of new technology assets
Planning and Compliance:
· Assist in the development and implementation of the district's technology plan and budget, with a focus on infrastructure reliability and security
· Ensure all technology operations comply with relevant educational regulations, including data privacy laws (e.g., FERPA, COPPA)
Working Conditions and Physical Requirements:
· Primarily indoors in a school environment
· Ability to lift and move computer equipment, including servers, switches, and peripherals (up to 50 pounds)
· Occasional evening or weekend work may be required for system maintenance and upgrades
· Occasional exposure to blood, bodily fluids and tissue
· Occasional interaction among unruly children
· Occasional requirement to travel
· Occasional evening/weekend/summer work
· Frequent requirement to sit, stand, walk, talk, hear, see, read, speak, reach, stretch with hands and arms, crouch, climb, kneel, and stoop
The Ashtabula County Educational Service Center is an equal opportunity employer. This job description identifies general responsibilities and is not intended to be a complete list of all duties performed. This document is subject to change in response to student demographics, staffing factors, funding variables, modified operating procedures, and other unforeseen events.
Jr.IT Analyst
Information technology internship job in Erie, PA
Paradigm Infotech. Inc is a global IT solutions provider focused on delivering customer value through high Quality Processes and Cost-efficient solutions. Paradigm has been one of the trendsetters in global delivery practices with our Client-Centric Model for customer management and delivery.
Job Description
Need Jr.IT Analyst with PL/SQL and some knowledge on java
Thanks
Ashok
Sr.Recruiter/Lead
************
Additional Information
All your information will be kept confidential according to EEO guidelines.
Fish and Feather Internship Program - ONSITE - Upper Delaware Scenic and Recreational River
Information technology internship job in Bear Lake, PA
Start/End Dates: May 11, 2026 - July 31, 2026 Compensation: $640 per week + housing Application Due: February 1, 2026
Fish and Feathers Internship Program seeks to engage young professionals in natural resource careers. You must (additional requirements):
Be a U.S. citizen or legal resident.
Be between the ages of 18 - 30 years or up to 35 years if a veteran.
Be willing to undergo a background check upon hiring.
Have a valid driver's license and a good driving record.
*A personal vehicle is required for this position.
Position Description:
Fish and Feathers is a program funded by the National Park Service (NPS) and administered by Environment for the Americas. Our goal is to provide our national park partners with talented interns who are eager to learn and to engage with local communities. The intern will focus on supporting, implementing, and leading community outreach programs that focus on fishing and birding activities. The overall goal is to increase diverse community engagement with NPS partners during the program and in years to come.
Responsibilities:
Reach out to local communities through outreach and educational activities to increase engagement in fishing and birdwatching
Create new materials (i.e., social media, educational games/activities, signage, etc.) to provide visitors with information about fish and birds at the NPS site
Understand regulations regarding fishing and ethical birding and communicate this information to participants
Establish or build upon fishing and birding programs at the NPS site
Manage and maintain program equipment
Host World MIgratory Bird Day Event
Meet deadlines for Environment for the Americas program requirements.
Qualifications:
Ability to hike and conduct field operations as part of a team and/or independently in an outdoor setting.
Experience giving presentations and ability to learn new skills and transfer the knowledge to participants.
Interest in learning fishing regulations and bird identification for program development and implementation.
Ability to learn methods employed in fish and wildlife management.
Strong interpersonal, oral, listening, and written communication skills.
Interest in learning new skills such as rafting, canoeing, and kayaking.
Major studies relevant to this position:
Successful candidates will have a background and/or coursework in the following areas or a strong interest in the outdoors with experience fishing and/or birdwatching.
Biology
Fisheries and Wildlife Sciences
Ecology
Aquaculture
Communications/Marketing
Environmental Science
Recreation
Interpretation/Education
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About this Site:
The temperatures average in the mid-90s and the days are hot and humid. Isolated storms can occur throughout the river valley. Most of the work takes place outside with uneven surfaces at river accesses and on the river. The Upper Delaware River is a white-water river with up to Class II rapids. Though the Upper Delaware River is rural, grocery stores, gas stations, and restaurants can be found within 15 minutes of the intern housing and park headquarters. Hospitals are located 30 minutes outside the river corridor.
The park is within an hour of large metropolitan communities in both New York and Pennsylvania. Rail service is available to New York City, which is only two hours from the park. Most of the work will be performed in the field. Temperatures in northeastern PA are hot and humid with temperatures in the mid-90s.
The river offers uneven and slippery surfaces with swift currents and steep drop-offs. Ticks are prolific and can be found in all outdoor areas. Poison ivy is found in the field as well. The river valley can experience pop-up rainstorms and occasional high-water events. The park has a robust volunteer program and works closely with local workforce agencies to hire college students during the summer.
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Interns in this program will receive 480 hours towards Public Land Corps (PLC) Hiring Authority. See below on information about:
Public Land Corps Non-Competitive Hiring Authority (PLC)
The Public Land Corps Non-Competitive Hiring Authority is a special hiring authority available to qualifying interns. The intern must be between the ages of 18 and 30 years old, inclusive, or a veteran up to age 35 and complete 640 hours of work on an appropriate conservation project to be eligible for this hiring authority. Upon successful completion of the PLC project(s), the intern is eligible for two years to be hired non-competitively into a federal seasonal, term, or permanent position. The applicant must apply to a PLC-eligible position advertised on USAJobs.gov and selected off a non-competitive certificate of eligibility. For more information, see DOI Personnel Bulletins 11-02 , 12-13, and 17-03.
EEO Statement
Environment for the Americas provides equal employment opportunities to all employees and applicants for employmentand prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Dynamic PC Support
Information technology internship job in Erie, PA
Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers.
Job Description
The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately.
Responsibilities
Provide customer support for designated equipment
Answer client questions in a professional manner
Accept and deliver all service calls assigned within the established service level agreement for each client
Meet established customer service satisfaction criteria as outlined in established guidelines and policies
Complete all administrative tasks associated with each call as documented in established policies and guidelines
Complete real-time reporting of all calls as documented in established policies and guidelines
Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
Report all activity in an accurate and timely manner
Understand all Safety policies and guidelines and work within the guidelines of policies daily
Additional requirements may exist if offer of employment is extended
Other duties may be assigned to meet business needs
Qualifications
Education and Experience:
Typically requires technical school certification or equivalent and 0-2 years of relevant experience
Previous customer service experience is a plus
Certifications and/or Qualifications:
Maintain all required OEM Certifications as directed by Management
Knowledge of relevant software and hardware
Valid Driver's License and reliable transportation with valid registration and adequate insurance
Skills:
Ability to communicate regarding technical issues with clients
Ability to drive to client locations
Ability to drive long distances, and occasional overnight assignments within other geographies
Ability to lift and or move various computer equipment up to 50 lbs
Must own a basic repair tool kit
Additional Information
All your information will be kept confidential according to EEO guidelines.
Digital Program Support Analyst
Information technology internship job in Erie, PA
Collabera is the largest minority-owned Information Technology (IT) staffing firm in the U.S., with more than $525 million in sales revenue and a global presence that represents approximately 10,000 professionals across North America (U.S., Canada), Asia Pacific (India, Philippines, Singapore, Malaysia) and the United Kingdom. We support our clients with a strong recruitment model and a sincere commitment to their success, which is why more than 75% of our clients rank us amongst their top three staffing suppliers.
Not only are we committed to meeting and exceeding our customer's needs, but we are committed to our employees' satisfaction as well. We believe our employees are the cornerstone of our success and we make every effort to ensure their satisfaction throughout their tenure with Collabera. As a result of these efforts, we have been recognized by Staffing Industry Analysts (SIA) as the “Best Staffing Firm to Work For” for four consecutive years since 2012. With over forty offices globally and a presence in seven countries, Collabera provides staff augmentation, managed services and direct placement services to Global 2000 Corporations. Collabera is ranked amongst the top 10 IT staffing firms in the U.S., and for the past 24 years we have continued to grow rapidly year after year.
For consultants and employees, Collabera offers an enriching experience that promotes career growth and lifelong learning. Visit ***************** to learn more about our latest job openings.
Awards and Recognitions
--Staffing Industry Analysts: Best Staffing Firm to Work For (2015, 2014, 2013, 2012)
--Staffing Industry Analysts: Largest U.S. Staffing Firms (2015, 2014, 2013)
--Staffing Industry Analysts: Largest Minority Owned IT Staffing Firm in the US.
Job Description
Job Details:
Job Title: Digital Program Support Analyst
Location: Erie, PA
Duration:
1 year
Essential Functions/Responsibilities:
The Customer Response Systems Program Support will be an integral part of the customer issue management team. This individual will be responsible for supporting SalesForce Service Cloud operations & customer issue tracking processes.
Key deliverables include ensuring the business processes are supported with the tools as well as leveraging technology to enable simplification of the process. Duties also include gathering program requirements and managing design and configuration of tool improvements. Scope encompasses defining specific process improvements in areas such as communications and dispatching. Individual will also lead managing SalesForce licenses, user training and ongoing support such as help desk.
In this role you will interact within business processes focused on customer issue management, be involved in long-term planning, manage current complex issues within functional area of expertise, and contribute to the overall team strategy.
Qualifications
Qualifications/Requirements:
• Bachelor's degree from an accredited four year university or college
• Additional leadership and project management experience, leading complex cross-functional efforts
• Strong IT aptitude
Desired Characteristics:
• Bachelors of Science degree preferred
• SalesForce Advanced Admin & Developer certified
• Operations and/or service experience a plus
• Ability to lead in a matrix environment
• Demonstrated success in working with cross-functional teams
• Strong planning & presentation and written communication skills
• Demonstrated ability to excel in all customer service areas
• Strong oral and written communication skills
• Strong interpersonal, collaboration and leadership skills
• Working knowledge of logical and physical data modeling
• Understanding of key interfaces between business processes and functions
• Ability to simplify and clarify procedure requirements
Additional Information
To know more about this position, please contact:
Ujjwal Mane
************
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Easy ApplyIT Field Support Technician_Erie
Information technology internship job in Erie, PA
Job Description
Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients' needs to forge long-lasting partnerships.
Gr8ttek is looking for a regular Field Specialist to join its Infrastructure Delivery team. Reporting to the Territory Supervisor the Field Specialist will perform a variety of hardware-focused, break fix services and solutions on various client products. Candidates must possess the ability to perform basic and moderately complex troubleshooting and repair activities. Position may require the exercise of moderately complex analytical skills and to make decisions based on established department and company guidelines.
Benefits:
$40 per call/$5 per call per diem
Dell/Lenovo certification training
Responsibilities and Skills
Providing customer break fix support for designated equipment
Communicating clearly in written and verbal form
Possess excellent customer service skills
Accepting and delivery of all service calls assigned
Completing all administrative tasks associated with each call
Responsible for control and return of assets and inventory
Other duties may be assigned to meet business needs
May provide functional guidance to colleagues
Requirements
Typically requires technical school certification or equivalent and 1-2 years of relevant experience
Ability to drive yourself to client locations
Ability to lift and or move various computer equipment up to 50 lbs.
Valid driver's license
Reliable transportation with valid registration and adequate insurance Additional requirements may exist if offer of employment is extended
Must own a basic repair tool kit
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Computer Field Technician
Information technology internship job in Corry, PA
Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us!
Job Description
This is a
Computer Field Technician Position
doing hardware repairs and installations on laptop and desktop units. To be successful in this position,
you must have prior experience with laptop and desktop hardware.
Job Details:
This is a 1099/per call position
Pay is based solely on the number of calls completed.
Calls start at $35 and go up based on distance traveled
Pay period: Every Friday after the first week worked
Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered.
Call volume is variable but is usually 2-5 calls per day
You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you.
You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day.
You must have access to a computer and the Internet to log onto your portal each day.
You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day.
The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you.
You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial)
You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided.
Qualifications
Must have prior hands on experience with replacing components on laptops and desktops
Must have a valid driver's license and reliable transportation
Must be comfortable with daily local travel
Additional Information
All your information will be kept confidential according to EEO guidelines.
Jr . IT Analyst
Information technology internship job in Erie, PA
Paradigm Infotech. Inc is a global IT solutions provider focused on delivering customer value through high Quality Processes and Cost-efficient solutions. Paradigm has been one of the trendsetters in global delivery practices with our Client-Centric Model for customer management and delivery.
Job DescriptionRole : Jr IT Analyst
Location : Erie PA
Duration : Long Term
Direct Client Position
Excellent analytical, technical, interpersonal and communication skills required.
In-depth knowledge of business operations, systems requirements and IT processes required.
Key Skills: Strong SQL
QualificationsExcellent analytical, technical, interpersonal and communication skills required.
In-depth knowledge of business operations, systems requirements and IT processes required.
Key Skills: Strong SQL
Additional Information
Consultant Details:
Full Name:
Contact No:
Email Id:
Location:
Availability:
Work Authorization:
Relocation:
Total Experience:
Rate:
Skype ID:
CNC Machinist - Intern
Information technology internship job in Meadville, PA
If you are interested in working with an experienced manufacturing team, this opportunity is perfect for you! The machinist intern will gain an understanding of CNC machining and learn to make parts to tight tolerances. This internship is a fantastic opportunity to grow your personal and professional skills, as well as make an impact within an award-winning aerospace manufacturer!
Essential Duties and Responsibilities
· Learn to work from and follow process specifications, blueprints, rework & rejection tags, work instructions, relevant process controls, and verbal instructions.
· Load machines as required in accordance with router instructions.
· Observe machine operation to detect workpiece defects or machine malfunction.
· Learn to conduct in process inspections and measure workpiece dimensions to determine accuracy of machine operation.
Key Roles
· Set up and run jobs.
· Care for parts in accordance with procedures.
· Communicates issues to team leader in a timely manner and effectively leaves notes for next shift.
· Effectively and efficiently utilize measuring tools.
Requirements
Qualifications & Skills
· Excellent verbal and written communication skills.
· Self-directed and able to work with limited supervision.
· Eager to tackle new projects and ideas.
· Ability to communicate effectively with all internal and external customers in both written and oral form.
· High attention to detail.
ASCEND Internship Program
Acutec Precision Aerospace is an award-winning and forward-thinking manufacturer of critical components for aerospace and military aircraft. Our team values collaboration, innovation, and shares their knowledge and experience with those around them. Your ASCEND internship will provide you with fulfilling, exciting experiences and projects, all within a clean, well lit, climate-controlled facility. The ASCEND Internship Program is focused on your long-term success and provides you with the right tools to reach your goals both personally and professionally.
As a member of the ASCEND Internship Program you can expect:
Collaboration
- The small team environment at this facility ensures engagement, collaboration, and support. Work with the best of the best: in-house and worldwide experts in tooling, equipment, and software development.
Exciting Projects
- contribute to production of components used in military helicopters and commercial aircraft. The work that you do matters to the safety of millions of people. You can take pride in the high-quality finished products you have part in contributing to everyday.
Housing
- We do have limited housing available.
Opportunity for advancement
- Potential for full-time opportunities after your internship!
Award-winning organization
- Named Aerospace and Defense Review's Top CNC Machining Service Companies, Recognized for Aviation Week: Professional Development, Valuing the Individual Award, Supplier Excellence Alliance Award for Workforce Development, Business of the Year, and Manufacturing Business of the Year.
Above-average pay
Work environment
- Spend your days in a clean, well lit, climate-controlled facility, utilizing the newest, best equipment and tools on the market.
FUN
- we have lots of events throughout the summer!
Community Engagement
- we are focused on being engaged with our community and giving back! We participate as a team in many community service events and make it a priority to make donations to causes and programs involving our team members.
Jr. IT Analyst
Information technology internship job in Erie, PA
Paradigm Infotech. Inc is a global IT solutions provider focused on delivering customer value through high Quality Processes and Cost-efficient solutions. Paradigm has been one of the trendsetters in global delivery practices with our Client-Centric Model for customer management and delivery.
Job Description
Role : Jr. IT Analyst
Location : Erie PA
Duration : Long Term
• Requirements Gathering, Requirements Analysis and Requirements Prioritization in partnership with the Client business partners.Co-ordinate Business Demos and get Client sign-off. Knowledge on Pl/SQL.
Additional Information
All your information will be kept confidential according to EEO guidelines.