Information technology internship jobs in Fairfield, CA

📍 Sacramento, CA (100% Onsite) 🕒 12-Month Contract 💰 $33-$43/hour 🏭 Industry: Utilities About the Role A leading utilities organization is seeking an Endpoint Support Technician to provide hands-on IT operational support within IT Platform Services. This role will play a key part in a Windows 11 Lifecycle initiative while supporting daily endpoint operations across multiple office locations. This is a fully onsite, customer-facing role ideal for a technician who enjoys troubleshooting, hardware lifecycle support, and working in a structured enterprise environment. Key Responsibilities Provide onsite IT endpoint support across multiple office locations Support Windows 11 lifecycle initiatives, including deployments and user assistance Perform desktop, laptop, and peripheral hardware/software troubleshooting Execute computer lifecycle replacements and hardware refreshes Conduct user, hardware, and software inventory management Support conference rooms, committee meetings, and board meetings Log, track, and resolve issues through the client ticketing system Maintain consistent client support during standard business hours Occasionally travel between local office locations using a personal vehicle Required Qualifications Minimum 2 years of enterprise IT support experience Recent hands-on technical support experience (within the last 3 years) Strong experience troubleshooting Windows 11 At least 2 years supporting desktops, laptops, and tablets in a domain environment At least 2 years of Windows OS and user profile support Imaging and deployment experience (minimum 2 years) Experience installing, maintaining, and diagnosing computer hardware and peripherals Experience with OS and hardware lifecycle replacements Ability to travel between local office locations (within Sacramento) Preferred Qualifications CompTIA certification (A+ or similar) Experience with ServiceNow or similar ticketing systems Software installation and deployment experience Strong troubleshooting skills for software-related issues

About the Firm Sideman & Bancroft LLP is a San Francisco based boutique law firm with a national reputation for excellence in intellectual property, estate planning, tax, white collar defense, and complex business litigation. We pride ourselves on combining deep subject-matter expertise with personalized, client-focused service. With roughly 100 attorneys and staff, we offer the sophistication of a large firm with the close-knit culture of a smaller practice, where every team member plays an essential role in delivering exceptional results. The Role We are seeking a Help Desk / Desktop Support Specialist to provide day-to-day technology support in our San Francisco office. This role is designed for someone with 3-5 years of IT support experience who can handle Level 1 and Level 2 issues in a fast-paced, professional services environment. Key Responsibilities Serve as a first and second level point of contact for technical issues (hardware, software, mobile, network). Troubleshoot, document, and resolve incidents in a timely and professional manner. Configure and maintain workstations, laptops, and mobile devices. Provide support for core firm applications (Microsoft Office, document management, time entry, conferencing tools). Assist with network and security support, including: Monitoring workstation connectivity (LAN/Wi-Fi/VPN) and escalating larger issues. Supporting endpoint and data security measures and ensuring adherence to firm policies. Helping implement system updates and patches under IT direction. Participate in system rollouts, upgrades, and security initiatives. Collaborate with IT team members to monitor, maintain, and improve firmwide technology performance. Uphold data security and confidentiality standards. Required Qualifications Possess a Bachelor's Degree in IT or related field with certifications/training to supplement 3-5 years of desktop/help desk support experience, preferably in a law firm or professional services environment. Proficiency with Microsoft Office Suite (Word, Outlook, Excel, PowerPoint) and Windows operating systems. Familiarity with document management systems (e.g., iManage, NetDocuments). Solid understanding of networks, PCs, printers, and common peripherals. Strong troubleshooting, communication, and client service skills. Ability to manage competing priorities in a deadline-driven environment. Preferred Skills (Our “Unicorn” Wish List) Our ideal candidate will not only be strong in technical troubleshooting but will also bring (or want to develop) skills in technical training and advanced Microsoft Word/document support. Not having these skills is not disqualifying, but having them, or the desire to learn, positions a candidate strongly. Experience providing technical training (one-on-one, small group, or classroom). Advanced knowledge of Microsoft Word formatting and styles (automatic numbering, TOCs, templates, cross-references). Ability to troubleshoot complex document issues and support users on best practices. Experience creating user guides, quick reference materials, or training documentation. Familiarity with Microsoft Active Directory and Exchange Administration. Exposure to Mobile Device Management tools (e.g., Intune, MobileIron). Knowledge of virtualization concepts (VMware) and common networking (LAN, VLAN, Wi-Fi) troubleshooting. Soft Skills & Attributes Ability to take on projects or tasks with clear instruction, then own the work and outcome. Confidence to ask questions and seek clarification when needed. Willingness to provide backup support to other IT team members in whatever ways are most helpful. Strong teamwork orientation combined with a professional demeanor. Appetite to learn and a drive to progressively expand technical knowledge. Patience, adaptability, and a service mindset when working with attorneys and staff at all levels. What We Offer Competitive salary and comprehensive benefits. Professional growth opportunities in both technical support and training. A collaborative, team-oriented environment where technology is critical to client service. Hybrid work schedule Salary range is $105k to $115k

Salary Range:$26.50 To $31.25 Hourly HelpDesk Technician Job Type: Full-Time | Non-Exempt | In Office Salary Range: $26.50 - $31.25 per year Commercial Bank of California (CBC) is the largest Latino-owned bank in California and a certified Minority Depository Institution (MDI). Headquartered in Irvine and founded in 2003, CBC is one of the largest privately held banks in the state, with over $3.5 billion in assets as of December 2024. We are a purpose-driven financial institution committed to building long-term relationships and delivering innovative, personalized banking solutions. Our leadership reflects the diverse communities we serve, and our mission is rooted in empowering entrepreneurs, business owners, and community leaders to thrive. As a certified MDI, CBC is proud to play a vital role in advancing financial inclusion and economic opportunity. We believe in a higher vision for banking-one that prioritizes trust, collaboration, and community impact. Join us and be part of a team that's redefining what it means to be a community-focused, relationship-driven bank that puts people over profits. Job Summary The Helpdesk Technician serves as the first point of contact for employees seeking technical support and is responsible for delivering exceptional customer service for company-supported computer applications and platforms. This role involves diagnosing and resolving technical issues, providing guidance on appropriate solutions, and ensuring timely follow-up. The technician also performs routine daily tasks, maintains documentation, and contributes to special departmental projects to enhance IT operations and user experience. Essential Duties and Responsibilities Provide technical assistance to employees in person, by phone, or email, ensuring timely and effective resolution of hardware, software, and mobile device issues. Install, configure, and maintain computers, printers, and peripherals; perform routine maintenance and repairs. Log and track help desk interactions, escalate urgent issues, and follow up to ensure complete resolution. Maintain system security, data integrity, and user access credentials; simulate and recreate user issues for troubleshooting. Assist in updating training materials and provide user training as needed. Support IT projects, prepare reports, and collaborate with vendors on upgrades and maintenance. Monitor and report recurring issues to management; stay current with system updates and industry trends. Maintain accurate inventory of desktop and printing equipment. Ensure compliance with Bank policies, procedures, and applicable regulations including BSA/AML and OSHA standards. Promote a respectful, inclusive, and ethical work environment aligned with the Bank's values and goals. Minimum Qualifications These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines. Associate's degree in IT or related field, or equivalent technical training and 2+ years of relevant experience; Bachelor's degree preferred. Basic knowledge of IT operations, hardware/software troubleshooting, and network support. Familiarity with banking industry compliance and security standards is a plus. Strong communication skills with the ability to explain technical concepts clearly. Proficient in Microsoft Office, desktop applications, and mobile device platforms. Strong organizational, time management, and problem-solving skills. Ability to work independently and manage multiple tasks effectively. Valid driver's license and reliable transportation may be required. Benefits & Perks Competitive employer contribution to medical, dental and vision coverage 401k plan with employer match Flexible Spending Accounts (FSA) and Dependent Care Accounts Employee Assistance Program (EAP) Employer provided Calm subscription Employer provided mental health benefits through Teladoc Life, AD&D and disability insurance Minimum 15 Days of Vacation, 11 Paid Federal Holidays, Paid Time off to Volunteer Online discount program Tuition Reimbursement Program Equal Employment Opportunity & Accommodations Commercial Bank of California is proud to be an Equal Employment Opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. All qualified individuals will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, or any other legally protected characteristic. We evaluate applicants fairly and equitably, including those with criminal histories, in accordance with applicable federal, state, and local laws. Commercial Bank of California is also committed to providing reasonable accommodations to individuals with disabilities. If you require a reasonable accommodation during the application or interview process, please contact us at ************ with the nature of your request and your contact information. Recruitment Policy Commercial Bank of California does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to CBC, either directly or indirectly, will be considered the property of Commercial Bank of California. We will not pay a fee for any placement resulting from the receipt of an unsolicited resume. To submit candidates for consideration, recruiting agencies must have a valid, written, and fully executed agreement with Commercial Bank of California. Without such an agreement in place, no agency submissions will be accepted or compensated.

We are a specialized technology staffing agency supporting professional and financial services companies. Why do we stand out in technology staffing? We listen and act as advisors for our candidates on how they can best add value, find interesting projects, and pave a path for career advancement. We advocate for the best pay, diversity in tech, and the best job fit for every candidate we place. Our client, an investment firm, is seeking a Desktop Support Technician to join their team in San Francisco, CA! Responsibilities Serve as the first point of contact for technical support requests via ticketing system, email, Teams, phone, and walk-ups. Troubleshoot and resolve issues in a Windows-focused environment, including desktops, laptops, printers, and peripherals. Manage and support user accounts, password resets, and group memberships in Active Directory. Provide day-to-day support for Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint, etc.). Assist with remote connectivity issues such as VPN, MFA, and mobile device setup. Support conference room setups, Zoom/Teams calls, and general AV equipment troubleshooting. Help with new hire onboarding, workstation setup, and basic hardware deployments. Maintain accurate documentation of issues, fixes, and processes in the knowledge base. Deliver white-glove customer service, ensuring employees, executives, and high net-worth individuals have a smooth technology experience. Qualifications 2+ years of IT support or help desk experience (corporate or professional services experience is a plus). Hands-on experience supporting Windows 10/11 environments. Experience with Active Directory for account creation, password resets, and group management. Strong working knowledge of Microsoft 365 suite (Outlook, Teams, OneDrive, SharePoint). Familiarity with networking basics (DNS, DHCP, VPN). Experience supporting conference rooms, telephony, or video conferencing systems. Strong communication and interpersonal skills; proven ability to deliver excellent customer service. Experience using a ticketing system (ServiceNow, Jira, or similar). Bachelor's degree in IT/Computer Science or equivalent practical experience preferred. Pay Rate: $30.00 - $40.00/hr

in San Mateo, CA. / $80-100K annual salary. The Sr. IT Support Technician role is equivalent to a Level 3 support role. It will be the escalation point for all boards and clients to ensure proper computer operations so that end users can accomplish organizational tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests. Problem resolution may involve the use of diagnostics and help request tracking tools, as well as require that the individual give hands-on help at the desktop level. Responsibilities: Field incoming help requests from end users via both telephone and work orders in a courteous manner. Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue. Build rapport and elicit problem details from help desk customers. Troubleshooting and performing routine maintenance of workstations and servers remotely. Maintaining a positive attitude and fast paced, detail oriented, and multi-tasking work ethic. Diagnostics of malfunctioning Apple and Windows hardware and software. Responding to, detailing work done, and closing remote support tickets. Maintenance and updating of our customer database used in creating service request orders. Assisting customers in purchasing decisions when needed. Maintaining a safe and clean work environment. Maintaining a professional image and attitude. Operational Management: Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician. Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution. Apply diagnostic utilities to aid in troubleshooting. Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution. Identify and learn appropriate software and hardware used and supported by the organization. Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications. Test fixes to ensure problem has been adequately resolved. Perform post-resolution follow-ups to help requests. Develop help sheets and knowledge base articles for end users. Perform related duties consistent with the scope and intent of the position. Strong understanding of the Agile Methodology and workflow a plus. Required Skills: Hardware Practical knowledge of internal components of workstations and servers to include motherboards, ram, hard drives, video, sound, I/O, optical drives, ports and cooling systems. Practical knowledge of accessories including keyboards, pointing devices, scanners, printers, networking devices, routers, wireless devices, security devices and gaming devices. Practical knowledge of stress limitations, heating and cooling limitations, overclocking limitations, and networking limitations. Practical knowledge of assembly, disassembly, and maintenance of all hardware components. Software Experience with JAMF and/or Mosyle. Practical knowledge of all currently available Windows operating systems to include installation, recovery, setup and updating of all current versions. Understanding of Jira/Confluence ticketing/KB software. Understanding of ConnectWise Manage and Automate. Practical knowledge of major anti-viral, security and firewall technologies including installation, setup, recovery and updating. Practical knowledge of most major software suites for office use including Microsoft Office, WordPerfect Suite, and MS Works to include installation, setup, recovery and updating. Practical knowledge of all internet browsing, e-mail and communications software to include Internet Explorer, Netscape, Outlook (Express), Eudora, Firefox, Mozilla etc. Reasonable knowledge of server applications such as Active Directory, Exchange, MS Server 2008/2012/2016 Extensive application support experience. Working knowledge of a range of diagnostic utilities. Good understanding of the organization's goals and objectives. Exceptional written and oral communication skills. Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills. Strong documentation skills. Personal Attributes: Ability to conduct research into a wide range of computing issues as required. Ability to absorb and retain information quickly. Ability to present ideas in user-friendly language. Highly self-motivated and directed. Keen attention to detail. Proven analytical and problem-solving abilities. Ability to effectively prioritize and execute tasks in a high-pressure environment. Exceptional customer service orientation. Experience working in a team-oriented, collaborative environment. Pay for this position is based on market location and may vary depending on job-related knowledge, skills, and experience. A sign-on payment and restricted stock units may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered by our client. Applicants should apply via The Mice Groups Inc. website (******************* or through this careers site posting. We are an equal opportunity employer and value diversity at The Mice Groups Inc. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. The Mice Groups Inc. values your privacy. Please consult our Candidate Privacy Notice, for information about how we collect, use, and disclose personal information of our candidates. Privacy Policy One of the basic principles The Mice Groups follows in designing and operating this website is that we ask for only the information we need to provide the service you've requested. The Mice Groups does not currently collect personal identifying information via its website except (i) to the extent that you provide this information in an online job application and (ii) to the extent that your web browser provides personal identifying information. The Mice Groups will use your personally identifying information solely for the purpose for which you submitted the information. The Mice Groups may, however, aggregate certain elements of your personal identifying information with the information of other users of our website to analyze the usefulness and popularity of various web pages on its website. The Mice Groups reserves the right to change this policy at any time by posting a new privacy policy at this location. Questions regarding this statement should be directed to *******************

Sacramento, CA Opportunity with a Managed Service Provider (MSP) that manages networks, computer systems, and vendors for our business clients throughout the US, but primarily in Northern California. The IT Support Technician will have a track record of understanding business desktop, server, cloud, and networking technologies, including Windows 11 workstations, Windows 2016-22 servers, advanced networking, and vendor-specific hardware and software RESPONSIBILITIES: Making the user experience the top priority Working as a team to administer and maintain production servers and applications Performing support of network routing, VLANs, Windows server, and Windows desktop administration and troubleshooting tasks Acting as an escalation point for customer device outages and performance issues Monitoring alert systems and taking appropriate action as per guidelines Analyzing various messages in an event log to affect repairs Receiving escalated service requests requiring an enhanced response Training and mentoring other technicians Member of the after-hours support team REQUIREMENTS: Four (4) years of experience in similar IT support positions History of network and firewall administration (Cisco, Sophos, Sonicwall) Strong network, cloud, server, and workstation troubleshooting knowledge Excellent customer service skills (courteous, tactful, and professional demeanor) Excellent written and verbal communication skills, with experience presenting to groups Reliable work ethic Desired Skills and Knowledge: Windows server technologies Microsoft 365 and Azure technologies Active Directory and GPO administration Network switch and firewall technologies BENEFITS: Flexible Vacation Bonus Program 401k with Company Match Medical (90%), Dental (100%), Vision (100%) Life Insurance (100%) AD&D (100%) Aflac available Sick Pay Paid Holidays Employee Recognition Platform Anniversary Recognition Program We are an equal opportunity employer, and we are an organization that values diversity. We welcome applications from all qualified candidates, including minorities and persons with disabilities. req25-00882

Duration: 6-month contract, potential to extend or convert Pay Rate: $30.55-32.00/hr Must Haves Strong experience with Office 365 apps Advanced troubleshooting skills 3+ years of experience within help desk or desktop support Tier I and Tier II troubleshooting experience 6 months+ experience with ticketing system Experience with Microsoft Office Suite Highly motivated Positive attitude Understanding of SSH, Ping, Two-factor authentication, SSO, geo-blocking Overview An employer is looking for a Tier II Desktop Support Technician. This person will be working with one other person. They need to be independent, a quick learner and have a positive attitude. This person will be resolving anywhere from 6-25 tickets a day. These tickets will come through ServiceNow--ServiceNow experience is preferred however any ticketing system will suffice. They will be working with internal employees only via the ticketing system, phone, email and some in person. Examples of issues they will troubleshoot will be physical set ups, desk set ups, replacing hard drives, adding employees to a distribution list, etc. This person will be working five days a week onsite. There will also be opportunity for overtime. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law .

Kano Consultants provides consulting services to the electric power industry. We provide engineering assessments, design, construction/maintenance support, and data analytics for departments that include power generation, substation, transmission, and distribution. We are looking to hire a proactive Entry-Level Help Desk Associate to join our team! This is ideal for candidates finishing an undergraduate degree or recent undergraduates looking to gain experience. Title: Entry-Level Help Desk Associate Location: 75% remote 25% Pleasanton California Employment Type: Part-time/ Independent Contractor to start with the potential to be full time. Primary Responsibilities Serve as the first point of contact for customers seeking technical assistance via phone, email, or chat. Diagnose and troubleshoot hardware, software, and network issues. Document and log all support interactions in the ticketing system. Assist in setting up and maintaining workstations, laptops, and other equipment. Stay updated on company systems, policies and procedures. Position Requirements Bachelor's degree in computer science, IT, or related field is desired but not required Strong knowledge of IT security principles and best practices Excellent verbal and written communication skills Excellent problem-solving skills and attention to detail Ability to troubleshoot common technical problems. Self-learner and ability to work in an agile and cross-functional environment Strong interpersonal skills with the ability to positively work with others. Eagerness to learn and adapt to new technologies How to Apply: *Upload updated Resume * Fill out our Screening Questionnaire Form through the link below: *********************************** PLEASE NOTE: Failure to complete the screening questionnaire will not be considered.

Our client is seeking an IT Specialist for a contract/project opportunity (with possibility to convert fulltime). As an IT Specialist I, you'll support Windows 11 migration and provide desktop support to end-users via phone, email, or in-person. You'll diagnose, troubleshoot, and resolve technical issues while documenting your work in a ticketing system. Key Responsibilities: Work within the IT team on a Window 11 migration. Provide technical support to users via phone, email, or in-person. Diagnose and troubleshoot hardware, software, and network issues. Document issues and resolutions in a ticketing system. Perform routine system maintenance and updates. Install, configure, and maintain operating systems, applications, and updates. Offer basic training and guidance to users on software and hardware. Collaborate with the IT team to resolve complex issues and improve processes. Perform other duties as assigned. Requirements: 1+ years of hands on IT Support experience Associate degree, specialized certification, or equivalent training Knowledge of computer hardware, software, and operating systems (Windows, iOS, Android). Familiarity with Microsoft Active Directory, Office Suite, and VOIP systems. Basic understanding of networking and troubleshooting. Having gone through a Windows 11 upgrade/migration a major plus

Endpoint Support Technicians experience Experience troubleshooting Windows 11 in an enterprise environment Experience supporting desktops, laptops, and tablets within a domain environment Imaging experience (SCCM, MDT, Clonezilla, Autopilot, etc.). Must have reliable access to a personal vehicle for onsite travel (mileage reimbursed).

Employment: Full time Experience: 3-5 years in MSP / multi client support Highly Competitive Salary, Commensurate with experience Think Connected, established in 2005, is a full-service MSP headquartered in San Francisco, providing services throughout the Bay Area and nationwide. We strive to enable organizations to focus on their core competencies by managing their IT infrastructure with efficiency and expertise. Known for delivering value and fostering long-term client relationships, our mission is to provide responsive IT services that build trust and credibility. We are committed to empowering businesses with reliable and innovative technology solutions. Role Description This is a full-time, on-site role for a Mid-Level IT Systems Administrator located in San Francisco, CA. The IT Systems Administrator will oversee the day-to-day management, monitoring, and maintenance of IT systems and networks. Responsibilities include troubleshooting and resolving technical issues, providing technical support to end-users, implementing system upgrades, and ensuring optimal system performance. You'll own tickets and small projects end‑to‑end, frequently context‑switching across Microsoft 365 administration, Windows and mac OS endpoint support, Meraki networking, and RMM‑driven maintenance. You'll also be asked to think several steps ahead - defining a clear plan, validating assumptions, and communicating progress along the way. What You'll Do Provide frontline and escalated support for Windows and mac OS endpoints, productivity apps, and line‑of‑business tools. Administer Microsoft 365 (Exchange Online, SharePoint/OneDrive, Teams, security/compliance basics, conditional access, identity hygiene). Configure and troubleshoot Meraki networking (MX/MS/MR devices, VLANs, VPNs, firewall rules). Use RMM tools for monitoring, patching, and automation; contribute to script libraries. Lead small projects (workstation refreshes, email/domain cutovers, Wi‑Fi enhancements). Communicate clearly with clients and document all work in the ticketing system (Autotask PSA). Follow and improve SOPs/runbooks; maintain environment documentation. Qualifications 3-5 years MSP or multi‑tenant support experience Strong Microsoft 365 admin skills Experience in System Administration, including installing, configuring, and maintaining Server operating systems and software Proficiency in Network Administration, focusing on network setup, security protocols, and performance monitoring Strong skills in providing Technical Support and Troubleshooting for software, hardware, and network-related issues Solid understanding of broader Information Technology principles, infrastructure management, and industry best practices Critical thinking and multi‑step problem‑solving ability Ability to collaborate effectively in a team environment Bachelor's degree in Computer Science, Information Systems, or a related field, or equivalent professional experience Nice to Have SIEM platforms (Log360 Cloud, Sentinel) Intune and Azure AD/Entra ID experience mac OS MDM (Jamf/Kandji/Mosyle) VOIP administration (Genesys, GoTo, 8x8) Backup platforms (Veeam, ShadowProtect) Scripting (PowerShell/bash) Relevant certifications such as CompTIA Network+, CompTIA Security+, or Microsoft Certified Systems Administrator (MCSA) Benefits & Perks Health, dental, and vision insurance Matching 401(k) Paid time off and company holidays Performance‑based bonuses

HI We are looking for ENDPOINT SUPPORT TECHNICIAN OR SYSTEM SUPPORT TECHNICIAN OR IT SUPPORT TECHNICIAN 12+ Months Onsite-100% Sacramento, CA Should have experience in IT Platform Services and for the 2025 Windows 11 Lifecycle Support For More Details feel free to reach Thanks Bennedick Sakayaraj Team Lead -US IT Recruitment Email - ******************************

TOP THINGS: What are the top personality traits or skills sets that make a contractor successful at the TSC? - Windows Microsoft application experience - Troubleshooting IT related issues (preferably with call center experience) - iOS (iPhone, iPad) application support and troubleshooting - Computer networking experience, including LAN, Wi-Fi, printers, and peripheral device - Driven to help and support clients with outstanding customer service. - Ability to meet attendance expectations. Provides client desktop support with basic level technical understanding and capability (Tier 1) in Microsoft Operating Systems, Microsoft Office Suite and computing in an enterprise network environment In Tier 1 technical scope, effectively troubleshoots desktop and mobile computing devices, network and peripheral issues; identifies and engages needed resources to remedy problems; Diagnoses and resolves technical issues that require in-depth analysis, such as application, hardware, and software problems; Takes appropriate action (e.g., phone calls, pages, emails, etc.) to contact responsible support personnel to handle system wide events (e.g., system outages, software rollouts, down servers, application failures, etc.) After-hours analysts provide support after core hours. Contacts On-call support for urgent issues on applications used by clients Administers active 2-way communications and 'knowledge transfer' within assigned team/function, both planned/advance notice and real-time Fosters strong Teamwork culture intra and inter TSC, with team staff, colleagues, partners and stakeholders Create/Assign incident tickets and work orders based on priority, impact and complexity to the appropriate fix agents Must be able to follow through on assigned tags to completion Assesses and ensures process and work conforms to existing policies, standards and guidelines Correlate multiple customer issues identified with alarms / alerts received to eliminate duplication of events Monitor network devices, interfaces and applications through intelligent devices and automated programs across the enterprise for alarms/alerts received from incidents, unauthorized or failed changes Manage alarms and alerts received from existing monitoring programs using previously defined business rules Completing documentation of service requests within established time frames Minimum Qualifications o High School Diploma or equivalent o 1 year of IT service/help desk operations experience o Complete service requests and troubleshoot computer and device problems via the telephone & web channels o Standard knowledge and experience in MS Office Suite, MS operations systems, and enterprise network environment o Strong client customer skills o Ability to learn quickly and transfer essential knowledge to team members o Capable analytical skills o Teamwork is essential o Strong communication skills o Demonstrates work quality and efficiency o Open and adaptable to change o Passion for safety Desired Qualifications o Two to four-year college degree and/or IT learning accreditation or certification or equivalent IT work experience. o 1 year of general customer service experience in retail, or call center sales or service role o IT technical experience in pc use, maintenance, troubleshooting, repairs, software & hardware installation o Qualitative and quantitative analytic & problem solving skills o Ability to learn new concepts quickly o Organizational skills o Advanced verbal and written communication skills o Proficient in Microsoft Excel and Word o Is able to work independently or as part of a team o Has novice/ basic knowledge of one or more of the following designated area: IT product line, operational process, Utility domain (e.g. Gas, Electric, Telecom Network, TCP/ IP o Adheres to Work Instructions and/or processes as defined in Run - Books and Playbooks o Applies technical skills to resolve incidents of well-defined scope as specified by procedural guideline

Seeking a Technical Associate to provide exceptional production support in a fast-paced, high-volume digital studio. This role is a unique hybrid of IT support, studio operations, and workflow automation. You will serve as the primary support for Macintosh workstations, manage hardware inventory, and ensure the technical infrastructure of the studio runs smoothly. Crucially, this role embraces modern efficiency; we are looking for a candidate who can leverage AI tools to accelerate the creation of scripts (Python, Bash, AppleScript) and support custom applications. While this is a technical support role, you will work cross-functionally to support Photographers, Art Directors, and Retouchers, ensuring that technology never slows down the creative process. Key Responsibilities 1. Studio Systems & Hardware Support Mac Fleet Management: Deploy and configure Macintosh workstations using Jamf. Troubleshoot hardware/software issues for the entire studio staff. Color Precision: Perform regular monitor calibration (Eizo/NEC) to ensure color accuracy across all capture and retouching stations. Peripherals & Infrastructure: Maintain and troubleshoot studio infrastructure, including Wi-Fi connectivity, network ports, Zoom Room configurations, and internal corporate badge printers. Physical Setup: Manage the physical setup of computer equipment on carts and workstations for incoming talent and crew. 2. Scripting, Automation & AI AI-Assisted Development: Utilize AI tools (LLMs) to efficiently write, debug, and optimize scripts for workflow automation. Tool Maintenance: Support and maintain custom internal applications written in Python, AppleScript, and Bash. Innovation: Proactively identify repetitive manual tasks in the studio workflow that can be solved with logical scripting solutions. 3. Asset Management & Operations Inventory Control: Responsible for the check-in/check-out process of technical gear. Maintain accurate asset tracking records. DAM Support: Act as a backup support for the Digital Asset Management system. Assist in training freelancers and staff on specific search queries and asset retrieval. Emergency On-Set Support: While not a Digital Tech role, provide emergency backup troubleshooting for tethering issues (Capture One/Camera connectivity) when immediate resolution is required to keep a shoot moving. Qualifications *Technical Expertise Mac OS Mastery: Deep understanding of the Macintosh operating system, file structures, and troubleshooting utilities. Scripting Logic: Functional knowledge of Python, Bash, or AppleScript, with a specific aptitude for using AI tools to generate and refine code. Network Fundamentals: Ability to troubleshoot Wi-Fi, Ethernet, and server connection issues in a corporate environment. Color Management: Familiarity with monitor calibration hardware and software (e.g., ColorNavigator, i1Profiler). Soft Skills & Environment High-Stakes Problem Solving: Ability to remain calm and resolve technical failures quickly during high-pressure photo shoots ($50k+ daily impact). Customer Service: A "no task is too small" attitude when supporting Art Directors, Photographers, and supporting roles. Curiosity: A genuine passion for new technology and a desire to learn how files move from capture to server. *Nice-to-Haves (Bonus) Jamf Administration: Certification or experience building policies (not just deploying). Capture One: Experience with tethered photography workflows. DAM Systems: Experience with enterprise-level Asset Management tools.

Job Title: IT Analyst Duration: 36+ months contract Roles/Responsibilities: Deliverables: Help Desk and End-User Support: The IT Consultant shall provide Tier 1 and Tier 2 support to State staff for OIG-HSR IT tools used for the ARS and WCRIS systems. SOW Section 8.1 Current Inventory and Environment describes the OIG HSR's equipment and services for which this support will be needed. These services may include but not be limited to troubleshooting desktops, laptops, mobile devices, peripheral equipment, and other OIG-HSR IT resources, diagnosing and resolving software, hardware, and network connectivity issues, supporting access to State systems and enterprise applications, and assisting users with VPN or remote access. Issues that cannot be resolved at the consultant level shall be escalated to the appropriate State staff or contractor. IT goods and services for which Help Desk and End-User support will be provided are described below in the section OIG-HSR To ensure accountability and transparency, the IT Consultant shall deliver monthly summaries of incidents and service requests, as well as monthly updates to the State's knowledge base of frequently asked questions and support procedures. Deliverables include: • Incident/Service Request Logs (monthly summary of tickets opened, resolved, pending) • User Support Knowledge Base Updates (monthly, updated FAQs and SOPs) Security and Compliance Support: The IT Consultant shall support the OIG-HSR's development and implementation of information security policies and procedures by: Identifying information security requirements applicable to the OIG-HSR's ARS and WCRIS systems; Developing policies and procedures for complying with those requirements. Training OIG-HSR staff on the information security policies and procedures. Monitoring and reporting to OIG-HSR leadership regarding compliance with information security policies and procedures Maintaining documentation demonstrating continuous compliance with requirements Timely developing and submitting required information technology reports to CDT and other oversight entities. Applying security patches, ensuring antivirus and endpoint protection measures are operational. Promptly reporting any identified security incidents in accordance with policy and procedure and supporting mitigation and resolution activities. Deliverables include: System Security Plan identifying needed information security policies and procedures and a schedule for developing each. Information Security Policies and Procedures Patch & Update Compliance Report (quarterly) Security Incident Log & Response Report (as needed) Asset and Inventory Management: The IT Consultant shall assist the State in managing IT equipment and software assets by creating and maintaining accurate inventory records of desktops, laptops, mobile devices, printers, and other technology. The IT Consultant shall support refresh cycles by preparing and deploying new hardware and software, while ensuring retired equipment is properly tracked and removed from the active inventory. Deliverables shall include an annual IT asset inventory report, along with deployment checklists and acceptance forms for each refresh or rollout. Deliverables include: IT Asset Inventory IT Asset Inventory Report (annual, reconciled against OIGHSR records) Deployment Checklist/Acceptance Form for all new hardware/ software rollouts Documentation and Knowledge Transfer: The IT Consultant shall capture recurring technical issues, resolutions, and procedures in order to enhance organizational knowledge. In addition, the IT Consultant shall deliver training sessions for State staff on new technologies, processes, or common issues relevant to the ARS and WCRIS systems to strengthen internal capabilities. Documentation shall include updated standard operating procedures reviewed biannually and a comprehensive knowledge transfer package at the conclusion of the engagement to ensure continuity of operations. Project Participation and Reporting: The IT Consultant shall actively participate in the OIG-HSR's ARS & WCRIS IT Projects. This includes preparing status updates pertaining to assigned project implementation roles, attending meetings, and coordinating with the PM Consultant, CDT, or OIG-HSR staff as needed. This also includes managing maintenance and operations for the two projects, and adhering to, implementing, and updating the Maintenance and Operations Transition Management Plan. Deliverables include: Reports as directed by OIG-HSR Updates as needed to the Maintenance and Operations Transition Management Plan Additional IT Support as Needed: The IT Consultant shall provide additional IT support to the OIG-HSR as requested. This support may include identifying, evaluating, procuring, implementing, and maintaining IT goods and services needed to support the ARS and WCRIS systems and providing IT subject matter expertise to support audit and investigative teams. Regular Status Reports: Present and deliver written and verbal weekly reports that include an overview of: Completed and upcoming activities • Status of IT Consultant tasks • Status of outstanding incident/service request • Other items as requested by the Project DirectorThe Contractor will deliver these oral reports to the OIG-HSR Project Director. Attend OIG-HSR staff and management meetings to provide updates on the Projects as directed by the Project Director. Mandatory Skills: Key personnel must have a minimum of five (5) years of experience applying analytical processes on IT projects. At least three (3) years of that experience must have been in systems analysis and design. Key personnel must have a minimum of three (3) years of recent, full-time experience providing IT support services (help desk, desktop, or end-user support) within the last ten (10) years. Key personnel's experience must include troubleshooting and resolving hardware, software, and network connectivity issues in a business or government environment. Key personnel must have working knowledge of state of California information security requirements, including SIMM 5300. Key personnel must have a minimum of one (1) year experience supporting California state agencies or departments in developing and implementing information security policies and procedures. Key personnel must have a CompTIA A+, Network+, Security+, or ITIL certification. A copy of certification must be provided with the offer. The certificate must be active and not expired by the time of offer submission and certification must be maintained during the contract term. Equivalent certifications may be accepted at the State's discretion. Key personnel must possess a bachelor's degree. Additional qualifying project management experience may be substituted for the required education on a year-for-year basis, up to four (4) years. Desirable Skills: More than one (1) year experience supporting California state agencies or departments in developing and implementing information security policies and procedures. Experience applying analytical and technical skills to assist in implementing business solutions, including some or all of the following tasks: Documenting an organization's current business process flows Identifying and documenting functional requirements for information systems Working with a product manager to define a product approach to meet user needs Designing, coding and testing functional components of information systems according to project specifications Developing project documentation and user training materials according to program specifications Conducting user training sessions

POSITION DESCRIPTION: is not intended to cover every work assignment a position may have. Rather, they cover the broad responsibilities of the position. SPECIFIC RESPONSIBILITIES: · Assists IT Support Technicians with escalated situations and more complex issues. · Creates and deploys images for computers; oversees computer lab replacement projects; builds custom images for lab area installs; verifies software license compliance. · Communicates with vendors as needed to identify and resolve technical issues. · Leads and provides end-user training in the proper use of deployed technology, helping ensure end users are aware of available technologies and how to obtain support for all information technology services. · Assists with set up of video-conferencing equipment for meetings and events, demonstrates the operation of same. · Installs, configures, patches, upgrades, and maintains computer operating systems and application software while ensuring compliance with defined requirements and compatibility with the network before release to users; analyzes computer and software needs for future expansions. · Works collaboratively with staff to identify and implement standards for campus-specific technology support such as average response time, end-user satisfaction, and number of problems resolved within a given period; develops best practices and fosters a continuous improvement of support services. · Maintains detailed inventory records of hardware, software and computer-related equipment using asset tracking and management systems; disposes of obsolete assets following established procedures. · Assists with forecasting the established replacement cycle for upgrading desktop, laptop, printer, and related technologies; maintains proper hardware replacement planning information. · Performs minor repairs and replaces parts on technology-related equipment; tracks and ensures compliance of equipment warranties and maintains related documentation for departmental workflow and warranty claims, as necessary. · May function as lead for hardware and software procurement, licensing compliance and special projects that span multiple divisions or are University wide; provides input and recommendations on hardware specifications required to meet the computing needs of end users; obtains bids and quotes for software and other computer-related purchases. · Creates and maintains a variety of documents including configuration information, installation proce- dures, standard user instructions. · Participates in professional development activities and encourages these for the rest of the team. OTHER DUTIES · Attends various meetings and may serve on committees and task forces. · Remains aware of rapidly changing technologies and trends in hardware and software support, troubleshooting and automation technologies. · May install mounts, speakers or other technology that requires use of hand tools, ladders and safety practices when working near electricity and mounting from ceilings. · May provide audio-visual support in classrooms and at events including classroom installations. · Performs related duties as assigned.} QUALIFICATION(S): · An associate degree in computer information systems, computer science, information technology, computer engineering or a closely related field, and at least four years of progressively responsible experience in providing customer support services to computer end users in a local area network (LAN) environment; or an equivalent combination of training and experience. · Experience in an information systems environment similar in size and complexity to that of the University is preferred. · Effective organizational skills to manage concurrent assignments, priorities, and projects in a demanding higher-education environment. · Experience with higher education or classroom technology IT support. · Ability to develop and maintain professional relationships with campus stakeholders, vendors, and co workers. · Maintain a customer-focused attitude dedicated to helping the institution meet its strategic objectives. CORE COMPETENCIES: Knowledge, Skills, and Abilities: Knowledge of: · Extensive knowledge of desktop hardware, software, and peripherals. · University or campus help desk functions, policies, and procedures (Service Now experience preferred) · Advanced problem resolution and technical support services for end users in the operation and use of computers, peripheral equipment, and various network connections. · Best practices, methods and equipment used in troubleshooting and determining the causes of system, computer, application and hardware problems and device errors and failures. · Knowledge of tools used to build and deploy computer system images (KACE experience preferred) · Tools, equipment, and safety practices used in maintenance and repair of computers and peripheral equipment. · General knowledge of voice, video, storage, and data networks. · Security best practices to ensure protection against potential threats such as viruses, malware, and spam. · Effective customer service practices and etiquette · Current trends and developments in computer and network technology. · Documentation procedures and recordkeeping and report preparation techniques. · Methods and practices of developing and providing user training. · Proper English usage including grammar, spelling, and punctuation. · Safety policies and work practices applicable to the work being performed. · Principles and practices of employee work guidance and direction. · Personnel Commission Rules, Administrative Regulations, Human Resources procedures. Skills and Abilities to: · Triage and direct high-volume work-ticket requests. · Troubleshoot, diagnose, and resolve complex and sometimes ambiguous computer software and network connectivity problems and failures. · Utilize diagnostic test procedures and equipment. · Provide prompt and appropriate technical support service to both end users and support team members. · Obtain accurate and complete information from end users, in person and by telephone, to identify needs and problems and develop responses and solutions. · Maintain accurate inventory of computer hardware and software components. · Write instructions in a manner that can be understood by end users with diverse levels of computer literacy. · Prepare clear, concise, and accurate systems documentation and reports of work performed. · Analyze problems, evaluate solutions, and recommend or adopt effective courses of action in accordance with established policies and procedures. · Set priorities and exercise sound judgment within areas of responsibility. · Understand, interpret, explain, and apply policies and procedures. · Effectively engage and support historically minoritized groups by addressing issues of equity and improving culturally responsive service-oriented practices. · Communicate effectively, both orally and in writing. · Understand and follow written and oral instructions. · Operate a computer and use standard business software applications. · Establish and maintain effective working relationships with all those encountered in the course of work. LICENSES, CERTIFICATES AND OTHER REQUIREMENTS A valid California driver's license and the ability to maintain insurability under the University's vehicle insurance program. PHYSICAL AND MENTAL DEMANDS The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands While performing the duties of this class, employees are regularly required to sit; talk or hear, in person and by telephone; use hands repetitively to finger, handle, feel or operate standard office equipment; and reach with hands and arms. Employees are frequently required to walk, stand, stoop, kneel, bend, crouch ascend and descend ladders and stairs; must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds with assistance. Specific vision abilities required by this job include close vision and the ability to adjust focus. Mental Demands While performing the duties of this class, employees are regularly required to use written and oral communication skills; read and interpret data, information and documents; analyze and solve problems; observe and interpret situations; learn and apply new information or skills; perform highly detailed work; work on multiple, concurrent tasks; work with frequent interruptions; work under intensive deadlines; and interact with University managers, staff, the public and others encountered in the course of work. WORKING ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential duties of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employees work under typical office conditions, and the noise level is usually quiet. Some work requires using ladders and stairs. The employee may be required to travel to locations other than assigned work site and to adjust to work schedule changes and requirements to work overtime. Distinguishing Characteristics Lead IT Technician is distinguished from the IT Support Technician role by the former's responsibility providing and leading work direction and guidance to the IT Support Technicians in addition to performing duties emphasizing advanced user and system/network technical support.

Title: Computer Client Support Analyst Duration: 12 months Rate: $21/hr on W2 TOP THINGS: o Tier 1 remote technical support experience o IT Service Desk experience o Call Center - Remote customer service experience o IT Certifications o These positions will be 100% onsite Provides client desktop support with basic level technical understanding and capability (Tier 1) in Microsoft Operating Systems, Microsoft Office Suite and computing in an enterprise network environment In Tier 1 technical scope, effectively troubleshoots desktop and mobile computing devices, network and peripheral issues; identifies and engages needed resources to remedy problems; Diagnoses and resolves technical issues that require in-depth analysis, such as application, hardware, and software problems; Takes appropriate action (e.g., phone calls, pages, emails, etc.) to contact responsible support personnel to handle system wide events (e.g., system outages, software rollouts, down servers, application failures, etc.) After-hours analysts provide support after core hours. Contacts On-call support for urgent issues on applications used by clients Administers active 2-way communications and 'knowledge transfer' within assigned team/function, both planned/advance notice and real-time Fosters strong Teamwork culture intra and inter TSC, with team staff, colleagues, partners and stakeholders Create/Assign incident tickets and work orders based on priority, impact and complexity to the appropriate fix agents Must be able to follow through on assigned tags to completion Assesses and ensures process and work conforms to existing policies, standards and guidelines Correlate multiple customer issues identified with alarms / alerts received to eliminate duplication of events Monitor network devices, interfaces and applications through intelligent devices and automated programs across the PGE enterprise for alarms/alerts received from incidents, unauthorized or failed changes Manage alarms and alerts received from existing monitoring programs using previously defined business rules Completing documentation of service requests within established time frames Minimum Qualifications o High School Diploma or equivalent o 1 year of IT service/help desk operations experience o Complete service requests and troubleshoot computer and device problems via the telephone & web channels o Standard knowledge and experience in MS Office Suite, MS operations systems, and enterprise network environment o Strong client customer skills o Ability to learn quickly and transfer essential knowledge to team members o Capable analytical skills o Teamwork is essential o Strong communication skills o Demonstrates work quality and efficiency o Open and adaptable to change o Passion for safety

Edward Mann are hiring for an excellent Technology Start-up based in San Francisco. About the Role We are seeking a Head of Computer Use / Senior AI Engineer (hands on role). Driving the evolution of the next generation of browser agents (testing browser agents). To lead the design, training, and advancement of next-generation AI agent systems. This role involves fine-tuning large language models (LLMs) and developing intelligent agents capable of navigating and interacting with real web environments. It's a high-impact position combining hands-on engineering, experimentation, and strategic input. You'll collaborate closely with technical leadership, contribute directly to product direction, and mentor other engineers in developing advanced agent capabilities. Key Responsibilities Develop, train, and deploy LLM-powered agents that interact with websites through real browser interfaces. Fine-tune foundation models using advanced methods (e.g., LoRA, PEFT, DPO, RLHF) and select the best approach for each use case. Design reinforcement learning systems that improve agent reasoning, adaptability, and task performance. Own the full agent pipeline-from model architecture and policy design to simulation frameworks and testing environments. Rapidly prototype, run experiments, and refine solutions to push the limits of agent performance. Partner with technical leadership to shape product direction and research priorities. Mentor and support other engineers, helping to grow a strong, mission-driven technical team. Build and coordinate multi-agent workflows with structured roles, memory systems, and effective trajectories. What You'll Bring Strong background in machine learning with a PhD or equivalent industry experience in AI/ML/Computer Science. Hands-on experience fine-tuning LLMs. Deep applied knowledge of reinforcement learning techniques. Experience building agents for real-world applications (bonus: browser-based or robotics experience). Strong coding and experimentation skills, with a preference for practical problem-solving over theory alone. A sense of ownership and drive to build impactful systems beyond titles or hierarchy. Experience mentoring, managing, or growing technical teams. Preferred Qualifications Record of impactful research publications or open-source contributions. Experience in high-growth, fast-paced start-up environments.

About the Role This role designs and delivers technology training for attorneys and professional staff across a global, multi-office environment. Training is delivered in classroom, remote, and hybrid formats, with a strong focus on consistency, quality, and user adoption. The position works closely with IT teams, trainers, attorneys, staff, and vendors to support firmwide technology initiatives and ensure effective day-to-day use of systems and applications. Key Responsibilities Deliver training on standard hardware, software, and specialized legal technology Facilitate training via group sessions, one-on-one coaching, workshops, and virtual delivery Support consistent new-hire technology orientation across offices Create and maintain training materials and e-learning content Assess training needs and design customized programs for attorney and staff groups Provide high-level training support and promote effective technology adoption Contribute to firmwide training initiatives and continuous improvement efforts Qualifications 5+ years of experience in technical training and content development Experience supporting attorneys and legal staff in a law firm or legal services environment Strong knowledge of Windows OS and Microsoft 365 applications Experience delivering virtual training using collaboration tools Familiarity with e-learning authoring tools and Learning Management Systems Strong communication, collaboration, and project management skills If this sounds like a good fit, apply now!