Information technology internship jobs in Germantown, MD - 3,042 jobs

A mid-sized patent law firm located in Washington, DC, is seeking candidates with prior experience in patent prosecution and a relevant degree. The ideal applicant will have a USPTO Reg. No. and competencies in software technologies like cloud and AI. This firm, specialized in IP placements, offers a unique understanding of technical needs and candidates' career aspirations, ensuring a supportive recruitment experience. Candidates are encouraged to apply confidentially for this exciting opportunity in patent law. #J-18808-Ljbffr

Ignite is an ISO 9001:2015 and CMMI Services Level 3 and Development Level 2 certified, Service-Disabled Veteran-Owned Small Business (SDVOSB), headquartered in Huntsville, AL. By design, Ignite is a provider of professional services to customers in educational, federal, and commercial industries and in every action seeks to be the preeminent provider within this business space. The Help Desk Technician provides Tier I and Tier II technical support to end users in support of mission-critical government systems. This role is responsible for responding to user incidents and service requests, troubleshooting hardware and software issues, and documenting resolutions within the service management system. The Help Desk Technician ensures timely, professional customer support while adhering to established procedures, service level agreements (SLAs), and security requirements in a cleared environment. This position is contingent upon contract award. Job Requirements Key Responsibilities: * Provide Tier I and Tier II technical support for end users, resolving incidents related to hardware, software, and system access. * Receive, log, track, and manage service tickets in accordance with established ITSM processes and SLAs. * Diagnose and troubleshoot technical issues, escalating unresolved or complex problems to higher-tier support as appropriate. * Communicate clearly and professionally with users regarding issue status, resolution steps, and follow-up actions. * Document incident resolutions, troubleshooting steps, and knowledge articles to support continuous improvement. * Support account management activities, including password resets, access requests, and basic system configuration. * Ensure compliance with security policies, procedures, and operational standards when handling user requests. Minimum Education and Qualifications - Journeyman Level: * Education: * Bachelor's degree in Information Technology, Computer Science, or a related field * Required Experience: * Minimum of 5+ years of experience providing customer support, technical troubleshooting, and service ticket management. * Experience supporting users in an IT service desk or help desk environment. * Strong customer service, communication, and documentation skills. * Preferred Experience: * CompTIA A+ * CompTIA Network+ * ITIL Foundation or equivalent certification We are equal opportunity/affirmative action employers, committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status, or any other protected characteristic under state or local law. Accommodation Request: If you are a qualified individual with a disability or are a disabled veteran and are unable or limited in your ability to use or access our Careers sites as a result of your disability, you have the right to receive assistance in completing the application process. Please send your request to **********************

The primary responsibility of the IT Inventory Technician, is to provide support to the IT Inventory team with receiving, ensuring that received assets are put in the proper locations and scanned into the Asset Management Tool. The IT Inventory Technician will also be responsible for assisting with Asset disposal process, including removing and degaussing Storage devices. Receive shipments, Scan all assets into the Asset management Tool. Store in appropriate designated locations. Move/Retrieve assets marked for disposal. Remove Storage devices from assets marked for disposal, label as appropriate and degausse as needed. Deliver received devices to end users/groups. Participate in Imaging End points and PC Replacement activities. All other related duties as assigned. Daily Operations Receive, Scan into IT Asset Management Tool and Report assets being delivered or returned to CLIENT Ensure that Warehouse is neatly arranged at all times and assets placed in the appropriate location/s Issue and/or Deliver Assets to customer Degauss Operations Assist with receiving Assets to be Surplussed Scan Assets into ITAM Tool Remove Storage Devices from Asset and Label appropriately Degauss Storage device as required per SOP PC Replacement Operations: Assist with Asset Imaging, End user asset reconciliation and other PC Replacement activities as required. Reporting: Provide reports as needed

Job Description About Our Organization DASA DE&C manages the Army's Security Assistance and Armaments Cooperation programs that engage allies and partners across the full spectrum of Army acquisition to achieve force dominance. We lead the U.S. Army Security Assistance Enterprise (ASAE), providing leadership, resource management and policy oversight. We build the capabilities of allies and partners, strengthen relationships with our foreign partners, and strengthen the U.S. industrial base. Position Overview As an Associate IT Support Specialist, you will be a key member of the Information Management Office (IMO), providing direct, hands-on technical support for all DASA DE&C personnel. This role is focused on resolving user-facing technical issues and assisting with the daily administration of IT hardware, software, and network access under the guidance of senior staff. You will be a primary point of contact for troubleshooting user issues and will learn to interface with enterprise-level service providers like DISA and the Joint Service Provider (JSP). This is a non-inherently governmental function performed under the direction of government leadership, where you will apply and grow your understanding of Department of War and Department of the Army IMO procedures. Core Duties and Responsibilities Desktop and User Support: Provide Tier 1 technical support for workstations, printers, and peripherals. Troubleshoot and resolve common hardware, software, and network connectivity issues on both NIPRNet and SIPRNet environments. Account and Access Management Support: Assist in preparing System Authorization Access Requests (SAARs) for government review and approval. Help with the creation, modification, and termination of user accounts for networks and mobile devices as directed. Wireless Systems Support: Assist in the management of government-furnished wireless systems and accounts. This includes supporting the issuance and recovery of mobile devices (e.g., cell phones, tablets), helping with account setup and configuration, and providing basic user support for connectivity issues. Hardware Lifecycle Support: Assist with the full lifecycle of IT assets. Help receive, image, and issue new computers and mobile devices; maintain accurate inventory records under supervision; and prepare outdated equipment for disposal. Conference and VTC Support: Assist in the setup, operation, and troubleshooting of audio-visual (AV) equipment for meetings and conferences. Provide technical support for unclassified and secure video teleconferences (VTC/SVTC). Network and Security Coordination: Support the technical liaison between DASA DE&C users and enterprise service providers (e.g., JSP, DISA, NEC). Assist in tracking and reporting workstation compliance with security directives. Essential Requirements Security Clearance: Must possess and maintain a current Secret security clearance. Education: Bachelor's degree in Information Technology, Cybersecurity, or a related field is required. Experience: A minimum of three to five (3-5) years of professional, hands-on experience in an IT help desk or desktop support role. Exposure to a DoW or U.S. Government environment and its IT procedures is highly desirable. Skills: Proficiency in troubleshooting Microsoft Windows operating systems and the Microsoft Office suite. Familiarity with Active Directory for user account management. Ability to follow procedures to troubleshoot hardware, software, and peripherals in both NIPRNet and SIPRNet environments. Working knowledge of network access request procedures (SAARs). Excellent communication and customer service skills. Preferred Certifications Required: CompTIA Security+ CE or another DoW 8570/8140 IAT Level II baseline certification is required to start or must be obtained within 6 months of hire. Highly Preferred: CompTIA A+, CompTIA Network+. Preferred: Relevant Microsoft certification (e.g., Microsoft 365 Certified: Modern Desktop Administrator Associate). Work Environment Location: This position is located in Arlington, VA. Schedule: This is a full-time, on-site position supporting daily operational rhythms. Remote work for this position is not authorized. Travel: May be required up to 10% of the time to CONUS locations for temporary duty (TDY). Collaboration: This role requires constant, direct collaboration with users across the organization, government leadership, and external IT service providers.

Are you ready to make a significant impact by supporting critical national security infrastructure? T-Rex Solutions is looking for a fully cleared System Administrator to join our dynamic team in the Ft. Meade, MD area. Responsibilities: Provides support for implementation, troubleshooting, and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring, and problem resolution for all the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process. Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity, and configures network components along with implementing operating systems enhancements to improve reliability and performance. Requirements: Bachelor's degree in System Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or a related discipline from an accredited college or university is required. 4 years of additional experience may be substituted for a bachelor's degree, for a total of 7 years. 3+ years of System Administrator experience Experience with: Configuration and Maintenance of Virtual Machines Linux operating systems Scripting languages (e.g. Perl, bash, etc.) OS and Software application patching (e.g. IAVA, Version updates) Attention to detail and time management Active TS/SCI w/ FSP Desired Skills: Understanding of and/or experience with: Docker containerization and Kubernetes orchestration Public Key Infrastructure (PKI) Secrets/Vault Management IdAM directories (active directory and/or LDAP) Ticket tracking tools (e.g. Jira, Redmine, RT Tracker) Networking/Load Balancing T-Rex Overview Established in 1999, T-Rex Solutions, LLC is a proven mid-tier business providing data-centric mission services to the Federal government as it increasingly tries to secure and leverage the power of data. We design, integrate, secure, and deploy advanced technical solutions for our customers so they can efficiently fulfill their critical objectives. T-Rex offers both IT and professional services to numerous Federal agencies and is a leader in providing high quality and innovative solutions in the areas of Cloud and Infrastructure Services, Cyber Security, and Big Data Engineering. T-Rex is constantly seeking qualified people to join our growing team. We have built a broad client base through our devotion to delivering quality products and customer service, and to do that we need quality individuals. But more than that, we at T-Rex are committed to creating a culture that supports the development of every employee's personal and professional lives. T-Rex has made a commitment to maintain the status of an industry leader in compensation packages and benefits which includes competitive salaries, performance bonuses, training and educational reimbursement, Transamerica 401(k) and Cigna healthcare benefits. T-Rex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex (including pregnancy and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors. In compliance with pay transparency guidelines, the annual base salary range for this position is $80,000 - $100,000. Please note that the salary information is a general guideline only. T-Rex considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as market and business considerations when extending an offer. T-Rex offers a diverse and collaborative work environment, exciting opportunities for professional growth, and generous benefits, including: PTO available to use immediately upon joining (prorated based on start date), paid parental leave, individual and family health, vision, and dental benefits, annual budget for training, professional development and tuition reimbursement, and a 401(k) plan with company match fully vested after 60 days of employment among other benefits.

Unlock Your Potential with the CSBS Summer Internship Program For more than 110 years, the Conference of State Bank Supervisors (CSBS) has been uniquely positioned as the only national organization dedicated to advancing the nation's dual-banking system, strengthening consumer protection, and promoting safe and sound financial supervision. Every day, we work alongside state regulators to oversee the financial services industry, foster economic growth, and drive innovative, responsive regulation. Our goal? To be the recognized leader in enhancing the quality and effectiveness of state financial oversight. Are you ready to kickstart your career in the vibrant heart of the nation's capital? The CSBS Summer Internship Program offers undergraduate, graduate, and law school students an unparalleled opportunity to gain hands-on experience, expand their professional network, and make a tangible impact in the world of financial policy and regulation. This dynamic 12-week paid internship immerses you at the intersection of policymaking, technology, business, and regulation. You'll work on meaningful, high-impact projects aligned with your background and interests, gaining exposure to industry leaders, policy experts, and fellow emerging professionals. In addition to your individual assignments, you'll collaborate with a cohort of interns on a strategic enterprise-wide project that will leave a lasting impact on CSBS. Commuter benefits are also provided. If you're passionate about government, law, technology, public policy, business, or non-profit work, this internship is your gateway to professional growth and real-world impact. Are you ready to explore, learn, and lead? Join us this summer at CSBS in Washington, DC, and take the next step in your career! Values Instilled Behaviors for Excellence (VIBE) At CSBS, work-life balance isn't just a policy; it's our VIBE! We recognize that our team members have lives that deserve attention and care. That's why we create strong, supportive relationships that help everyone grow both professionally and personally. We honor each other's expertise and speak the truth, even when it's a bit awkward. And guess what? This honesty creates a vibe of respect and trust that powers our efficiency and our excellence. It lets us chase those career goals while also nurturing our personal pursuits. At CSBS, you can thrive at work and at home-it's the best of both worlds! Just like a healthy work-life, collaboration is an essential part of CSBS's mission. In fact, it is the heartbeat of everything we do! We're all about pitching in, giving props to our colleagues, and having each other's backs. This allows us to push ourselves to our maximum potential and embrace those bold risks and innovative solutions. No matter what comes our way, our commitment to communication and teamwork strengthens us. We at CSBS are on mission and on the move, tackling all challenges together! Intern Position Summary The IT Infrastructure Operations Intern will work with the Director, Infrastructure Engineering, serving as a technical resource on multiple projects at the CSBS. The candidate will assist the Enterprise Infrastructure team with support tasks such as: end-user support (assisting helpdesk if necessary), Microsoft M365 Office applications and services, end user hardware & software, mobile devices, conference room audio visual solutions, and Amazon Web Services environment. The candidate may also evaluate new technology solutions, perform market research, best practices study, Proof of Concept development, solution comparison matrix analysis, assist with compliance remediation, assist with systems assessments and remediation as well as work with Engineers on solution implementation. Essential Functions Assist with M365 environment and end-user support. Develop and maintain solutions. Utilize generally accepted best practices for documenting code. Participate in Requirements Review and technical presentations. Work effectively with contractors and outsourcers providing technology services to CSBS. Develop and make presentations to non-technical stakeholders. Create and run scripts designed to either pull or update data experience with PowerShell Provide compliance remediation within the Infrastructure Operations environments. Document processes and procedures. Update/modify group policies for testing. Education and Experience Currently pursuing a degree in Computer Science, Information Technology (IT), Cyber Security, Data Analytics, or a related field. Coursework prerequisites: Windows Server Administration, Fundamentals of Networking, or similar. Knowledge, Skills, and Abilities Excellent written and verbal communication skills. Ability to manage multiple tasks and projects with attention to detail and timelines. Ability to collaborate effectively with diverse teams, including data stewards, IT staff, and other stakeholders. Knowledge of the intersection of information technology and state financial regulation. Ability to identify patterns and generate actionable insights. Requirements Due to the nature of CSBS's business in support of state financial services supervision, all CSBS employees have the potential of interacting with confidential information related to the supervision of financial services companies (“Confidential Supervisory Information”). As a result, in addition to general business conflicts of interest, all CSBS employees are expected to disclose conflicts of interest in financial services companies on at least an annual basis and to proactively avoid such conflicts. Protect the confidentiality, integrity, and availability of CSBS information and information systems in accordance with CSBS policies and procedures. Candidate must be in the DC area and able to work in the CSBS office as needed.

The intent of this is to provide a representative summary of the major duties, locations, and responsibilities performed by incumbent(s) in this job. Incumbent(s) may not be required to perform all duties in this description, and incumbent(s) may be required to perform work-related tasks other than those specifically listed in this description. This job description is not a "contract" between the employee and the Authority. The job duties and essential functions may be changed at the discretion of the General Manager. General Job Title: Summer Intern, IT Helpdesk Job Code: A0133 Supervises Directly: No New or Revised: Revised Regular or At-Will: At-Will Date Last Revised: 12/30/2025 Exempt or Non-Exempt: Non-Exempt Compensation Approval Signature: Union/ Non-Union: Non-Union Division: Department: Information Technology IT-Customer Service Salary Schedule: INTERN Cost Center Code: 601018 Grade: INTERN Essential Position: No Reports To: Customer Service Supervisor, IT EEO Code: Administrative Support Work Format In-Person Who We Are & What We Do: At DC Water, we provide more than 700,000 District of Columbia residents and 24.6 million annual visitors with essential water, wastewater, and stormwater services. DC Water also provides wholesale wastewater treatment services for 1.8 million people in Montgomery and Prince George's counties in Maryland, and Fairfax and Loudoun counties in Virginia. We aspire to be known for superior service, ingenuity, and stewardship to advance the health and well-being of our diverse workforce and communities. To achieve this vision, we commit to our shared mission every day-exceeding expectations by providing high quality water services in a safe, environmentally friendly, and efficient manner. Role Description: The Summer Intern, IT Helpdesk will serve as a first point of contact for users experiencing technical issues and will provide frontline support to ensure the smooth and efficient operation of IT systems, including hardware and software. This role is critical to diagnosing problems, resolving common technical issues, and escalating more complex inquiries to higher-tier support staff in a timely manner. The intern will support users through multiple channels, document solutions, contribute to the IT knowledge base, and gain hands-on experience in customer service, troubleshooting, and IT operations. Essential Duties & Responsibilities: As a summer Intern, we will provide you with: * A real-world experience on exciting projects * Connections with recent college graduates and our company leaders * Performance of assignments under the direct supervision of a department lead * Performance of other work-related duties as needed Your essential functions include, but are not limited to: * Respond to user inquiries via phone, email, chat, and ticketing systems regarding hardware, software, and network-related issues. * Diagnose and troubleshoot technical problems to identify root causes and determine appropriate solutions. * Provide clear, step-by-step guidance to users to resolve technical issues. * Log, track, and update support requests in the IT ticketing system, documenting issues, troubleshooting steps, and resolutions. * Escalate unresolved or complex technical issues to higher-tier support staff in a timely manner, following established procedures. * Assist with installation, configuration, and updating of computer hardware, software, and peripherals. * Maintain accurate documentation and contribute to knowledge base articles, training materials, and standard operating procedures. * Collaborate with IT team members to share knowledge, improve processes, and support continuous service improvement. * Deliver a positive and professional customer support experience through effective, empathetic communication. Supervisory Responsibilities: Not applicable Key Working Relationships: Skills & Qualifications: The qualifications listed below are representative of the knowledge, skill, and ability necessary for an individual to perform each essential responsibility satisfactorily. Reasonable amounts of training are provided. Required Skills & Qualifications Required Experience: Demonstrated foundational understanding of information technology concepts through coursework, academic projects, internships, or related experience, including exposure to basic hardware, software, or networking principles. Minimum Education Requirements: Must be currently enrolled fulltime in an undergraduate or graduate program Must have at least 30 credit hours complete Must have a minimum 3.0 grade point average Required Skills: Foundational knowledge of computer hardware, operating systems, and common software applications.Ability to troubleshoot basic technical issues and follow structured problem-solving processes.Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical users.Effective time management and organizational skills to manage multiple tasks and support requests simultaneously.Attention to detail when documenting issues, solutions, and system updates.Customer service mindset with a focus on responsiveness, professionalism, and user satisfaction. Required Licenses & Certifications: Not appliable Required Languages: English Physical Requirements: Ability to lift and carry IT equipment weighing up to approximately 40 pounds. Preferred Skills & Qualifications Preferred Experience: Experience providing technical support in a helpdesk, IT support, or customer service environment.Exposure to ticketing systems, service level agreements (SLAs), or structured IT support processes. Preferred Education Requirements: Preferred Majors: Computer Science or a related field. Preferred Skills: Strong technical aptitude and ability to troubleshoot intermediate hardware, software, or system issues.Familiarity with ticketing systems, knowledge bases, or IT service management tools.Ability to analyze recurring issues and contribute ideas for process or service improvements.Strong collaboration skills and ability to work effectively as part of a technical support team.Adaptability and willingness to learn new technologies and support tools quickly. * The work environment characteristics described in the physical requirements section of the required skills & qualifications table are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities. Your Experience at DC Water: At DC Water, our people make us an industry leader. Join a group of thinkers, innovators, and problem solvers focused on protecting life's most precious resource in the nation's capital. * Take pride in your work. We provide an essential service and do work that matters. A career at DC Water is an exciting opportunity to help improve the environment and make a lasting difference for the community. * Connect to a strong culture. Everything we do is grounded in our shared values-accountability, trust, teamwork, customer focus, safety, and wellbeing. * Be your true self. We are an inclusive organization that embraces diversity, and we recognize and celebrate employees' individuality and unique contributions. * Build your skills and career path. We are committed to developing a future-ready workforce by helping our employees develop skills for the jobs of tomorrow. We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing The Americans with Disabilities Act prohibits discrimination against "qualified individuals with disabilities". If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please email *************************.

General Job Information This position is located within the Office of the Chief Technology Officer (OCTO) and serves under the Chief Data Officer (CDO) in the Enterprise Data program. OCTO's mission is to direct the strategy, deployment, and management of DC Government technology with an unwavering commitment to IT excellence, efficiency, and value for government, residents, businesses, and visitors. Duties and Responsibilities Oversees day-to-day operations of the Cloud Data Exchange, a centralized integration platform for DC Government. Onboarding of new DC Government agencies and intake of new projects for existing agency customers. Ensure availability and reliability of systems and network for the platform in coordination with OCTO Cyber Security (CWITS), Enterprise Cloud & Infrastructure Services (ECIS), DC-Net Citywide Networking and other teams. Identify and implement new technologies and processes to improve efficiency and productivity. Analyze and report to internal stakeholders and customers current and anticipated platform spend for budgeting processes. Identify and manage operational risks. Ensure platform usage remains within scope and budget. Document and develop platform metrics with analytic outputs. Manage technology vendors providing support and services to the platform. Collaborate with platform system architects, developers, analysts, and administrators to ensure proper deployment and maintenance of services. Communicate with customers for planned or unexpected downtime or outage of services. Establish Memorandums of Understanding (MOU) and Data Sharing Agreements for new projects. Gather project requirements from internal and external customers to provide solutions and communicate with system architects, engineers, developers, and administrators. Works with agencies to ensure data workflow integrity and processes across systems and suggest corrective strategies when needed. Manage workload of platform team and appropriately distribute tasks to team members to ensure operational efficiency. Develop requirements documents, workflow diagrams and other process documents to capture business and technical functions. Performs other related duties as assigned. Qualifications and Education Applicants must have at least one (1) year of specialized experience equivalent to at least the CS-13 grade level, or its non-District equivalent, gained from public or private sector. Specialized experience is defined as experience that equipped the applicant with the particular knowledge, skills and abilities to perform successfully the duties of the position and is directly related to IT Specialist (Cloud Data Exchange) work. The applicant must possess extensive knowledge with management and operations oversight of cloud-based platforms and tools, daily operations of an enterprise platform, Microsoft Azure platform and data tools such as Synapse, Data Factory, API Management, and Logic Apps; implementing enterprise data tools and systems, Middleware, Extract-Transform-Load (ETL), and Application Programming Interfaces (APIs) technologies, Software Development Lifecycle (SDLC) and Change Control processes for solution development, testing and deployment, networking and security within cloud infrastructure platforms, costs and budgeting for cloud platforms and tools; coordinating, documenting, analyzing, and developing technical and functional business processes and workflows to collect and integrate stakeholder feedback; developing data governance including standards, practices, and policies related to integration solutions; creating Key Performance Indicators (KPIs) and metrics associated with data initiatives to measure performance and progress; managing teams of system architects, engineers, developers, analysts, and administrators. Licensures and Certifications None. Working Conditions/Environment There are no special physical demands required to perform this job. The work is performed in an office setting. Other Significant Facts Tour of Duty: Varies Type of Appointment: Career Service - Regular Appointment Pay Plan, Series and Grade: CS-2210-14 Promotion Potential: No known promotion potential Collective Bargaining Unit: This position is not in a collective bargaining unit Area of Consideration: Open to the public Essential/Emergency Designation: This position may have an Essential or Emergency Employee Designation. The incumbent may be required in essential or emergency situations or when authorized by the agency head to perform critical tasks. Position Designation: This position has been designated as security sensitive therefore the incumbent of this position will be subject to enhanced suitability screening pursuant to Chapter 4 of DC Personnel Regulations, Suitability and as such, incumbents of this position shall be subject to criminal background checks, background investigations, and mandatory drug and alcohol testing, as applicable. Residency Requirement: If the position you are applying for is in the Career, Management Supervisory, or Educational Service at an annual salary of one hundred fifty thousand dollars ($150,000) or more, you must establish residency in the District of Columbia within one hundred eighty (180) days of the effective date of the appointment and continue to maintain residency within the District of Columbia throughout the duration of the appointment. Residency Preference: When claiming residency preference, you are required, and must agree in writing, to maintain bona fide District residency for a period of seven (7) consecutive years from the effective date of employment. You will be required to present documents (proofs) to show District residency and failure to maintain bona-fide District residency for the seven-year (7-year) period will result in forfeiture of employment. EEO Statement: The District of Columbia Government is an Equal Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, family responsibilities, matriculation, physical handicap, or political affiliation. Please note that applications received for this vacancy announcement may be considered for other vacant positions within OCTO pursuant to qualifications. For more information regarding the District of Columbia, OCTO and additional benefits of employment, please see the links below: ********** ******************** ****************************************** **********************

We are seeking a motivated, tech-savvy intern with a passion for artificial intelligence (AI) and emerging technologies to join our IT department. Over a two month period from June-July, this internship will offer hands-on experience in a dynamic environment, supporting day-to-day IT operations and contributing to technology and AI-related projects. The ideal candidate is eager to learn, detail-oriented, and excited to explore how AI can enhance productivity, automation, and user experience across the organization. MAJOR DUTIES AND RESPONSIBILITIES Provide technical support to staff for hardware, software, and network issues. Assist in the setup, configuration, and maintenance of computers, printers, and other IT equipment. Help manage user accounts, permissions, and access controls. Support the IT team in troubleshooting and resolving helpdesk tickets. Participate in system upgrades, software installations, and cloud service initiatives. Document IT procedures and maintain inventory and knowledge base records. Collaborate on IT projects involving automation, AI tools, and data analytics, such as: Exploring use cases for Microsoft Copilot, Power Automate, or other AI assistants. Assisting in data collection and analysis to support AI-driven insights or dashboards. Contributing ideas for improving IT processes using AI or machine learning concepts. MINIMUM JOB REQUIREMENTS Knowledge, Skills, and Abilities Basic understanding of computer systems, networks, and troubleshooting techniques. Curiosity about AI technologies, automation, and digital transformation. Familiarity with Windows and/or mac OS environments. Strong analytical, communication, and problem-solving skills. Ability to work independently and collaboratively in a team environment. Education & Experienc e Currently pursuing an undergraduate degree in Computer Science, Information Technology, Data Science, or a related field. Coursework or personal projects involving AI, automation, or programming are a plus. Based in Washington, DC, ICI is conveniently located next to McPherson Square Metro station. This opportunity is hybrid with a maximum of three days in the office per week. To learn more about ICI, visit ************ To be considered for the internship, please provide your resume and transcript. ICI is an Equal Opportunity Employer that values diversity in the workplace.

The intent of this is to provide a representative summary of the major duties, locations, and responsibilities performed by incumbent(s) in this job. Incumbent(s) may not be required to perform all duties in this description, and incumbent(s) may be required to perform work-related tasks other than those specifically listed in this description. This job description is not a “contract” between the employee and the Authority. The job duties and essential functions may be changed at the discretion of the General Manager. General Job Title: Summer Intern, IT-Infrastructure Job Code: A0100 Supervises Directly: No New or Revised: Revised Regular or At-Will: At-Will Date Last Revised: 12/22/2025 Exempt or Non-Exempt: Non-Exempt Compensation Approval Signature: Union/ Non-Union: Non-Union Division: Department: Information Technology IT-Infrastructure Salary Schedule: INTERN Cost Center Code: 601003 Grade: INTERN Essential Position: No Reports To: Manager, Infrastructure Services EEO Code: Administrative Support Work Format Hybrid Who We Are & What We Do: At DC Water, we provide more than 700,000 District of Columbia residents and 24.6 million annual visitors with essential water, wastewater, and stormwater services. DC Water also provides wholesale wastewater treatment services for 1.8 million people in Montgomery and Prince George's counties in Maryland, and Fairfax and Loudoun counties in Virginia. We aspire to be known for superior service, ingenuity, and stewardship to advance the health and well-being of our diverse workforce and communities. To achieve this vision, we commit to our shared mission every day-exceeding expectations by providing high quality water services in a safe, environmentally friendly, and efficient manner. Role Description: The Summer Intern, IT-Infrastructure will support infrastructure systems by monitoring and providing technical assistance. The intern will work on troubleshooting and implementing new and existing services related to networking and server technologies. Essential Duties & Responsibilities: As a summer Intern, we will provide you with: A real-world experience on exciting projects Connections with recent college graduates and our company leaders Performance of assignments under the direct supervision of a department lead Performance of other work-related duties as needed Your essential functions include, but are not limited to: Monitor and provide support for infrastructure systems. Troubleshoot network or server issues and provide solutions for existing and new services. Supervisory Responsibilities: Not applicable Key Working Relationships: Skills & Qualifications: The qualifications listed below are representative of the knowledge, skill, and ability necessary for an individual to perform each essential responsibility satisfactorily. Reasonable amounts of training are provided. Required Skills & Qualifications Required Experience: Basic knowledge of networking and server technology. Minimum Education Requirements: Must be currently enrolled fulltime in an undergraduate or graduate program Must have at least 30 credit hours complete Must have a minimum 3.0 grade point average Required Skills: Ability to troubleshoot and implement network and server-related services Required Licenses & Certifications: Not appliable Required Languages: English Physical Requirements: Ability to lift at least 40 lbs Preferred Skills & Qualifications Preferred Experience: Ability to troubleshoot and implement new and existing infrastructure services Preferred Education Requirements: Preferred Majors: Information Technology, Computer Science Preferred Skills: Experience configuring network or server equipment. *The work environment characteristics described in the physical requirements section of the required skills & qualifications table are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities. Your Experience at DC Water: At DC Water, our people make us an industry leader. Join a group of thinkers, innovators, and problem solvers focused on protecting life's most precious resource in the nation's capital. Take pride in your work. We provide an essential service and do work that matters. A career at DC Water is an exciting opportunity to help improve the environment and make a lasting difference for the community. Connect to a strong culture. Everything we do is grounded in our shared values-accountability, trust, teamwork, customer focus, safety, and wellbeing. Be your true self. We are an inclusive organization that embraces diversity, and we recognize and celebrate employees' individuality and unique contributions. Build your skills and career path. We are committed to developing a future-ready workforce by helping our employees develop skills for the jobs of tomorrow. We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing The Americans with Disabilities Act prohibits discrimination against “qualified individuals with disabilities”. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please email ************************* .

Information and Technology Internship(Remote) About Anybill Financial Services: Established in 2001, and now known as the world's largest tax payment processor, Anybill is a software-as-a-service company that offers end-to-end accounts payable and tax payment automation. Customer service is an important cornerstone to Anybill's success. We strive to create first class relationships with clients and to be recognized as reliable, honest, hardworking staff that exhibits confidence and displays knowledge within the tax and AP world. Professionalism and quality of work is extremely important as this is a high-risk industry. The individual will be working with Executives, Directors and Accountants of Fortune 500 companies across the world, in addition to well-known non-profit organizations across the country and right here in Washington, DC. Responsibilities Assists in the coordination of the movement of equipment Tracking and documentation of all reported problems and service requests Troubleshooting/correcting user problems on hardware and software related issue Proficient with desktop operation system utilities such as defrag, scan, system restore Undertake preprocessing of structured and unstructured data Ensure the integrity of Anybill's data remains accurate and compliant Work with key stakeholders to prioritize business and information nee Requirements Must be enrolled in Associate or Bachelor's degree in business administration, information systems, or related field preferred or equivalent combination of education and experience Experience with Microsoft Windows 98/NT/XP, Vista, Windows 7 and possess basic LAN support skill Ability to support Microsoft Office, Outlook, and other common desktop applications Good technical troubleshooting and problem-solving skills Good customer service skills Benefits We have excellent benefits and flexibility within the company to accommodate our team including health insurance, Short/Long Term Disability, 401k and Paid Time Off. Contact For immediate consideration, please submit resume and salary history to: *******************

Amergis, formerly known as Maxim Healthcare Staffing, has served our clients and communities by connecting people to the work that matters since 1988. We provide meaningful opportunities to our extensive network of healthcare and school-based professionals, ready to work in any hospital, government facility, or school. Through partnership and innovation, Amergis creates unmatched staffing experiences to deliver the best workforce solutions. IT Asset Management Intern The IT Asset Management Intern assists staff in Amergis' Corporate Office and remote locations with the management of IT assets, including laptops, desktop computers, applications, and related technology. This role involves tracking, maintaining, and optimizing the use of IT assets within established guidelines. Additionally, the IT Asset Management Intern helps ensure the efficient use and lifecycle management of associated equipment. Essential Duties and Responsibilities: + Assists the IT Asset Management team with daily operations, including tracking, auditing, and reporting on company IT assets. + Assists with the deployment and management of IT assets, ensuring accurate inventory records. + Performs regular audits of IT assets to ensure compliance with company policies and standards. + Assists with upcoming company projects, including the replacement of over 800 outdated user devices with newer models and the upgrade of all company computers to Windows 11. + Assists Amergis employees with the proper allocation, configuration, and ongoing usability of IT assets. + Works with the Amergis Service Desk and other IS teams to resolve issues related to IT asset management. + Troubleshoots and resolves support tickets within ServiceNow related to IT asset management. + Assists with supporting other projects and programs. Performs other duties as assigned/necessary. Other Essential Duties and Responsibilities: + Performs operational and administrative functions as assigned + Compiles information from various sources; updates spreadsheets and correspondence + Provides project support to team as directed + Utilizes applicable education, training and experience to complete assignments + Performs other duties as assigned/necessary Minimum Requirements: + Currently enrollment in an undergraduate program in applicable major + Quick and accurate alpha/numeric data entry skills + Computer proficiency, including a working knowledge of Microsoft Word and Excel, and Web-enabled applications, required + Excellent work ethic and commitment to job responsibilities + Must be a self-starter, with ability to work well as part of a team and independently + Present a positive image that reflects well on the organization + Ability to effectively elicit/provide information to and from appropriate individuals (including, but not limited to, supervisors, co-workers, clients) via strong communication skills + Proficiency in the English language is required AMERGING TALENT PROGRAM The Amerging Talent Intern Program provides an enriching and dynamic experience aimed to provide our interns with valuable skills, hands-on learning opportunities and exposure to real-world projects within Amergis Healthcare Staffing. Our program is designed to achieve: Skill Development: provide interns with opportunities to develop and enhance technical, professional and interpersonal skills relevant to their field of study. Hands-On Experience: Engage interns in projects and tasks that contribute to the success of our organization while offering practical, real-world experience. Mentorship: Interns experience guidance, support and feedback throughout the program! Networking: Facilitate networking opportunities for interns to connect with professionals across various departments, fostering cross-department collaboration and building valuable relationships. Career Exploration: Offers insights into different roles and career paths to aide interns in making informed decisions about their future careers. We are committed to providing our interns with a rewarding and enriching experience that will set them up for success in their future careers. We look forward to having you join us and contribute to our organization's success! The Intern supports the department in administrative and clerical matters. Amergis Healthcare Staffing is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. "Pursuant to the San Francisco Fair Chance Initiative, Amergis will consider for employment qualified applicants with arrest and conviction records"

About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training Great Lakes, IL (11 weeks) FC Strand Great Lakes, IL (16 weeks) ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

Plan International is an independent development and humanitarian organization that advances children's rights and equality for girls. We believe in the power and potential of every child. We support children's rights from birth until they reach adulthood and we enable children to prepare for - and respond to - crises and adversity. We drive changes in practice and policy at local, national and global levels using our reach, experience and knowledge. In Zimbabwe, we have been building powerful partnerships for children for over 31 years. Plan International operates an equal opportunities policy and actively encourages diversity. Reporting to the Country Information Technology Specialist, the graduate intern will be responsible for supporting the Country IT Specialist with the daily functions of the Information and Technology Department. Click here to get the full job description The individual Desired skills and competencies * A recent graduate with a degree or equivalent in Information Technology, Information Systems or Computer Studies. * At least one-year experience in IT (attachment) * High degree of confidentiality and integrity. Equality, diversity and inclusion is at the very heart of everything that Plan International stands for. We want Plan International to reflect the diversity of the communities we work with, offering equal opportunities to everyone regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Plan International is based on a culture of inclusivity and we strive to create a workplace environment that ensures every team, in every office, in every country, is rich in diverse people, thoughts, and ideas. Interested candidates who meet the above requirements are required to submit their curriculum vitae & cover letter outlining their suitability for the position. A range of pre-employment checks will be undertaken in conformity with Plan International's Safeguarding Children and Young People policy. Plan International also participates in the Inter Agency Misconduct Disclosure Scheme. In line with this scheme we will request information from applicants' previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms their understanding of these recruitment procedures. This position is open to Zimbabwean nationals and people with the right to work in Zimbabwe. Location: Country Office, Mutare Office and Bulawayo Office Type of role: Fixed Term Contract Closing Date: 26 January 2026 Please note that Plan International will never send unsolicited emails requesting payment from candidates.

Job DescriptionDescription: Job Title IT Intern Department / Team Enterprise Operations Team (IT / Business Systems) Reporting Structure Reports to: CTO Supervises: None (Individual Contributor role) Location & Work Model Leesburg, VA - Hybrid FLSA Status Non-Exempt (Internship) Position Summary The IT Intern will work closely with Vertosoft's IT Team to support daily technology operations related to device management, user support, and office technology. This hands-on internship provides exposure to enterprise IT systems, hardware provisioning, compliance practices, and help desk workflows. The role offers a blend of technical support and cross-functional learning, including collaboration with the Development Intern and Development Team to support system documentation, workflow support, and technical projects. This position is ideal for candidates seeking real-world experience in corporate IT, systems administration, and business technology. Key Responsibilities IT Operations & Device Management Provision, configure, and deploy laptops, peripherals, and workstations for new hires and existing employees. Assist with user and device management in Microsoft Entra ID (Azure AD) and Microsoft Intune. Support hardware lifecycle management, including inventory tracking, procurement assistance, and device refreshes. Help administer office technology, shared equipment, and physical IT infrastructure. User Support & Help Desk Provide first-level support for basic technical issues, including troubleshooting hardware, software, and access-related requests. Triage and route help desk tickets to appropriate IT team members as needed. Assist with documentation of common IT issues and support procedures. Cross-Functional & Development Collaboration Collaborate with the Development Intern and Development Team on cross-functional initiatives to ensure continuity of work and operational flexibility. Support tasks related to system and workflow documentation. Assist with technical projects, which may include exposure to: API integration or construction Workflow design and documentation Database design concepts UI/UX design support Low-code or no-code development tools Required Qualifications Education Currently pursuing or recently completed a degree in Information Technology, Computer Science, Information Systems, or a related field. Technical Skills & Experience Basic understanding of computer hardware, operating systems, and common business software. Familiarity with Microsoft 365, user account management, or device provisioning is a plus. Strong interest in enterprise IT systems, support processes, and technology operations. Core Skills Strong problem-solving and analytical skills. Ability to follow documented processes and learn new systems quickly. Clear communication skills and a customer-service mindset. Ability to work independently and collaboratively in a team environment. Preferred Qualifications Exposure to or interest in cloud identity, endpoint management, or IT administration tools. Familiarity with ticketing systems or help desk workflows. Interest in systems development, automation, or business applications. Prior internship, coursework, or lab experience in IT or technology support. Key Competencies & Attributes Detail-oriented and organized. Curious, adaptable, and eager to learn. Professional, dependable, and proactive. Comfortable handling multiple tasks in a fast-paced environment. Compensation & Benefits Paid internship opportunity. Hybrid work schedule (Leesburg, VA). Hands-on experience in enterprise IT and business systems. Mentorship and exposure to cross-functional technology teams. Opportunity to build foundational skills for a career in IT, systems administration, or development. About Vertosoft Vertosoft is a fast-growing technology distributor and solutions provider specializing in bringing innovative software and IT solutions to the public sector. We work with emerging and leading technology vendors to simplify and accelerate procurement for federal, state, and local government customers. At Vertosoft, you'll join a collaborative team working at the intersection of technology and government innovation. We value initiative, integrity, and impact - and we're committed to helping our employees grow in an environment that encourages professional development and purpose-driven work. Vertosoft is an Equal Employment Opportunity Employer. All qualified applicants will be considered without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status, or any other characteristic protected by law. Requirements:

Job Description Security requirements, NOAA IT Security Policies, and the NESDIS IT Security Handbook, Policies, Procedures, and Guides. This work is critical to prevent breaches, respond to incidents, and ensure compliance with security protocols and data privacy laws. Responsibilities may include installing security software, assessing system vulnerabilities, managing firewalls, and educating staff on cybersecurity best practices. *This position is contingent upon contract award* Primary Duties: Perform IT Security-related tasks to comply with directives and policies for supporting audits and reporting. Coordinate all security related incidents with the NOAA Computer Incident Response Team, and the RFIMS PMO Provide required and requested information to the responsible System Owners and staff to execute sustainment activities that enable the RFIMS to continue to meet security, privacy and Authority to Operate requirements. Maintain continuous Authority to Operate/Authority to Connect and ensure that the appropriate security posture is maintained for each subsystem. Update the subsystems remotely with software patches/updates and apply the required security patches as required to ensure the appropriate security posture is maintained for each subsystem, per the applicable IT Security policies documents, or upon direction from the government Information System Security Officer (ISSO). Test software updates and patches in a test environment to verify functionality and no adverse impacts before implementation/application in the operational systems or subsystem. Provide patching releases to address Critical, High, Medium, or Low vulnerabilities to support and enable the System Owner to comply with information security policies, directives, and data calls in accordance with the deadlines stipulated by the Information System Security Officer (ISSO) Required Education/Experience/Skills: Bachelor's Degree from an accredited college or university in Information Technology, Computer Science, or a related field. At least 5-10 years of relevant experience in IT Security. Familiarity with U.S. Department of Commerce IT Security requirements and NOAA IT Security Policies Applicants selected will be subject to a government background investigation and may need to meet eligibility requirements. Compensation At GST, we celebrate your contributions. We will provide you with opportunities and choices and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care for full-time employees working 30-plus hours per week. Our recognition awards program acknowledges employees for exceptional performance. Salary at GST is determined by various factors, including but not limited to location, the individual's combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $150,000 to $167,000.00 (annualized USD). The estimate displayed represents the typical salary range or this position and is just one component of the GST total compensation package for employees. Identity Statement As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud. Work Definitions: If this position is listed as remote or hybrid, you'll periodically work from a company or client site facility. If this position is listed as onsite, you'll work at the client site - in person, or as needed for the specific role. Please note, effective 5/7/2025, that as part of the onboarding process for this position, individuals undergoing identity verification for new PIV card issuance, must present a REAL ID compliant form of identification or an equivalent acceptable form. GST is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. GST provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.

This posting is not for a specific current role, but to proactively identify and connect with exceptional IT talent for upcoming needs across our programs. By applying, you'll be considered for future positions matching your skills and career interests. Potential Roles Include: Systems Administration (Windows, Linux, Cloud, Virtualization) Network Engineering & Administration (LAN/WAN, Firewalls, Routers, Switches) Cybersecurity & Information Assurance (SOC Analyst, ISSO, Incident Response) Cloud Engineering (AWS, Azure, GCP) Help Desk / Technical Support (Tier 1-3) DevOps & Automation (CI/CD, Scripting, Infrastructure as Code) Database Administration (SQL, Oracle, NoSQL) IT Project Management (Agile, PMP, ITIL) Basic Qualifications: * U.S. Citizenship (required for most positions) * High School Diploma or equivalent (Associate's or Bachelor's preferred for some roles) * Relevant IT experience or certifications (CompTIA, Cisco, Microsoft, AWS, etc.) * Ability to obtain and maintain a security clearance (if not already cleared) * Strong problem-solving, communication, and teamwork skills Preferred Qualifications: * Active Security Clearance (Secret, TS/SCI, or higher) * Industry certifications: Security+, Network+, CCNA, CISSP, AWS Certified Solutions Architect, Microsoft Azure Administrator, etc. * Experience in government or defense-related IT projects

Responsibilities The IT Hardware Deployment Technician, in support of the FAA BNATCS contract, is responsible for building, configuring, and deploying computers and related hardware to end-users across the organization. The IT Hardware Deployment Technician will ensure that all devices are properly imaged, tested, and delivered in accordance with company standards, while maintaining accuracy, efficiency, and excellent customer service. Candidates for this role must be able to thrive in a fast-paced, rapidly evolving environment with varying priorities, based on a team building culture. Your responsibilities may include: Computer Build & Deployment Assemble, configure, and image desktops, laptops, and mobile devices according to organizational standards Install required operating systems, applications, and security tools Perform quality assurance checks to ensure devices are fully functional before deployment Deploy computers to end-users, ensuring smooth setup and handoff Lifting objects weighing 25lbs or less throughout the day Responsible for picking up, distributing, moving, mailing equipment, and preparing equipment for disposal while ensuring ServiceNow tickets remain updated Complete additional tasks as assigned by the supervisor Hardware & Inventory Management Maintain accurate records of hardware inventory, asset tags, and deployment logs Track incoming and outgoing equipment, ensuring proper documentation Assist with hardware upgrades, replacements, and lifecycle management Support & Troubleshooting Provide first-line support for hardware issues during deployment Respond to telephone calls, email, and personnel requests for technical support Escalate complex technical problems to higher-level IT teams when necessary Resolve technical problems and answer queries in support of remote customer computer hardware systems Meet all Service Level Agreements (SLAs) including, but not limited to, speed to answer, first contact resolution, and follow-up Interact with network services, software systems engineering, and/or applications development teams to restore service and/or identify and correct core problems Process Improvement Follow established build and deployment procedures, while recommending improvements for efficiency Ensure compliance with IT security policies and organizational standards Contribute to continuous improvement initiatives within the IT depot Document common issues and resolutions to improve future deployments Qualifications Required Qualifications Minimum of a High School Diploma with 3 or more years of relevant experience in IT support, hardware deployment, or related roles Experience working in a help desk environment with ServiceNow tools Must have great oral and written communication skills Must be a US Citizen with the ability to obtain/maintain a (T4) Public Trust clearance as required by the contract Must reside within 30 miles of and be able to work on-site out of our Chantilly, VA location Preferred Qualifications Certifications such as CompTIA A+ or Microsoft Certified Fundamentals are a plus Experience with MS Office suite, including Outlook, Word, Excel, and PowerPoint Prior IT Technical Support and Customer Service experience Demonstrated resourcefulness in problem solving, and an initiative to learn new skills Basic knowledge of circuit boards, processors, electronic equipment and computer hardware/software Peraton Overview Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure. Target Salary Range $51,000 - $82,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual's experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. EEO EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.

Full-time Description Job Title: IT Governance SME Job Type: Full-time Location: Hybrid, DC - Hybrid work arrangement with required onsite presence during core federal hours (Monday-Friday, 9:00 AM - 3:00 PM ET) and additional onsite coverage as mission dictates Dynanet Corporation Overview: Dynanet started with a focus on IT infrastructure and operations, helping organizations enhance their networks and overcome the limitations of 1990s technology. From strengthening communication channels to introducing innovative ways to collaborate and share information, Dynanet played a crucial role in shaping the early stages of digital transformation. The company's efforts helped organizations build the very fabric of connectivity that now powers our modern world. Over the last three decades, Dynanet has grown into a trusted partner for organizations looking to innovate boldly and transform seamlessly. While technology continues to evolve and unlock new opportunities, for nearly 30 years, Dynanet remains committed to delivering cutting-edge solutions that drive lasting change for its customers. Through agility, foresight, and an unwavering dedication to excellence, Dynanet continues to empower organizations to thrive in a rapidly changing digital landscape. Our story is more than just a story of technology - it's a story of vision, growth, and transformation that has shaped the past and continues to pave the way for the future. About the Role: The IT Governance SME is responsible for strengthening strategic IT governance and investment oversight across the customer's portfolio of technology systems (approximately 50 applications/150 systems). This role focuses on aligning technology initiatives with the customer's mission and strategic goals, optimizing compliance with system development lifecycle best practices, ensuring cost effectiveness, and implementing integrated risk management frameworks. The SME will develop and drive use of analytics to enhance decision-making and program outcomes while serving as the enterprise project management office focal point. This position requires expertise in federal IT governance frameworks, portfolio management, and enterprise architecture to support the customer Tech's transformation to a federated technology ecosystem. Requirements Roles & Responsibilities: Strategic IT Governance & Investment Oversight: Strengthen strategic IT governance frameworks that align technology initiatives with the customer's mission and federal priorities Ensure 100% of IT investments and projects are reviewed for alignment with the customer's strategic goals Monitor that at least 90% of projects deliver measurable outcomes within planned scope and timeline Optimize compliance with system development lifecycle best practices across all technology initiatives Implement integrated risk management frameworks for portfolio-wide technology investments Support governance frameworks that drive technology delivery rather than impede progress Enterprise Portfolio Management Office: Serve as enterprise project management office, evaluating IT infrastructure for efficiency and rational enterprise architecture Provide unified enterprise portfolio management approach reflecting and overseeing all projects to ensure alignment and reduce duplication Manage portfolio of 50+ applications and 150+ systems with approximately 1-5 interfaces/integrations per system Lead agile project planning, execution, and delivery, integrating with tools for full lifecycle visibility Modernize enterprise performance lifecycle, risk management framework, and compliance governance support Expand adoption of agile methodologies 100%, targeting 20% increase in sprint velocity and 15% reduction in project cycle times Data Analytics & Decision Support: Develop and drive use of analytics to enhance decision-making and program outcomes Create Executive Dashboard with real-time data, trend analysis, and recommendations Deliver real-time dashboards with 99% data accuracy to support timely and informed CIO-level decision-making Extract and normalize data from diverse sources to build comprehensive portfolio insights Provide data-driven insights to guide IT investment budgeting and strategic planning Support meaningful Capital Planning and Investment Control (CPIC) process through analytics Enterprise Architecture Management: Lead the development, maintenance, and alignment of the agency's Enterprise Architecture (EA) Create and update documentation across all FEAF reference models (PRM, BRM, DRM, ARM, IRM, SRM) Ensure compliance with FEAF standards and establish performance reporting structures Foster stakeholder engagement and provide expert guidance to support strategic planning Maintain 80% up-to-date EA documentation with timely performance reports and actionable insights Support informed decision-making and continuous improvement through architecture governance FITARA & Compliance Management: Process approximately 110+ FITARA reviews annually with peak periods of 42 requests (Jun-Aug) and off-peak of 12 requests (Oct-Dec) Conduct FITARA reviews and provide feedback to ensure compliance with federal IT acquisition requirements Support system registrations (approximately 19 annually) and software assessments (10+ annually) Coordinate Analysis of Alternatives processes (3-10 annually) to support technology decision-making Ensure compliance with federal standards including FISMA, FedRAMP, Clinger-Cohen Act, NIST Standards, and DOGE requirements Performance Monitoring & Reporting: Develop and maintain performance metrics and KPIs for IT portfolio management Create dashboard reporting capabilities (3-30 reports annually) to track portfolio performance Support Technical Board Reviews including Sprint Reviews/Demos (55+ annually), Project Initiation Reviews, and Production Readiness Reviews Provide regular portfolio status reporting to senior leadership and stakeholders Monitor and report on customer satisfaction improvements targeting 20% increase and 30% reduction in service request resolution times Risk Management & Compliance: Implement comprehensive risk management frameworks across the technology portfolio Ensure all current systems maintain ATOs with support for new and renewing authorizations Support system decommissions (2-4 annually) and technology lifecycle management Maintain compliance with federal regulations while enabling smart, well-defined risk-taking Coordinate with cybersecurity and privacy teams to ensure integrated compliance approaches Stakeholder Engagement & Communication: Foster stakeholder collaboration across the customer Tech teams, program offices, and external partners. Coordinate with other HHS OCIO divisions to streamline IT services under unified governance. Support briefings and presentations for senior leaders, working groups, and oversight bodies. Facilitate cross-functional coordination to break down organizational silos. Required Professional Skills: IT Governance Expertise: Minimum 6+ years of experience in federal IT governance, portfolio management, and investment oversight Federal Compliance: Deep knowledge of federal IT frameworks including FISMA, FedRAMP, FITARA, NIST Standards, and Clinger-Cohen Act Portfolio Management: Experience managing large-scale IT portfolios with 50+ applications and complex system integrations Enterprise Architecture: Proficiency in FEAF reference models and enterprise architecture documentation and maintenance Data Analytics: Advanced skills in data analysis, dashboard development, and real-time reporting for executive decision support FITARA Experience: Hands-on experience with FITARA review processes, compliance tracking, and federal IT acquisition requirements Agile Methodologies: Knowledge of agile project management practices and lifecycle management tools Risk Management: Experience implementing risk management frameworks in complex federal IT environments Performance Measurement: Ability to develop and track KPIs, SLAs, and performance metrics for large IT portfolios Stakeholder Management: Experience coordinating across multiple organizational divisions and external partners Federal IT Systems: Understanding of federal system development lifecycle, ATO processes, and compliance requirements Preferred Professional Skills: Certifications: PMP, TOGAF, ITIL, or equivalent IT governance and architecture certifications Federal Experience: Previous experience with the customer, HHS, or similar federal agencies managing large IT portfolios Dashboard Development: Experience with Power BI, Tableau, or similar business intelligence and reporting tools System Integration:?Knowledge of system-to-system integrations and technology mapping Cloud Migration: Experience supporting cloud migration initiatives (NGSC, Azure) and hybrid infrastructure management CPIC Process: Understanding of federal Capital Planning and Investment Control processes and OMB reporting Advanced Analytics: Experience with advanced data analytics, predictive modeling, and trend analysis Change Management: Knowledge of organizational change management during technology transformations Advanced Degree: Master's degree in Information Technology, Business Administration, or related field Dynanet Team Requirements and Expectations: Possess Strong written and verbal communication skills. Highly organized with an ability to prioritize, balance, and effectively advance multiple competing priorities in a high-volume, fast-paced environment. Ability to interact in a professional and collaborative manner with fellow Dynanet Teammates and the clients, and business partners that we work with. Ability and desire to challenge and educate yourself to support and advance IT services delivery in the Federal agencies we serve. Excellent judgment and creative problem-solving skills. Respond to team member and client requests via email, MS teams, or other communication means during core business hours. Active listening skills to understand clients' needs, and collaboration skills to work with other developers and designers. Education/Experience Requirements: Education: Bachelor's degree in Information Technology, Computer Science, Business Administration, Public Administration, or related field required Experience: Minimum 8+ years of IT governance, portfolio management, or enterprise architecture experience in federal environments Federal Experience: Minimum 4+ years of direct federal government or federal contracting experience with IT governance frameworks Portfolio Management: Minimum 5+ years managing complex IT portfolios with multiple concurrent projects and systems Compliance Experience: Demonstrated experience with FITARA, FISMA, and other federal IT compliance requirements Analytics Experience: Minimum 3+ years developing dashboards, reports, and data analytics for executive decision support Architecture Experience: Experience with enterprise architecture frameworks and documentation standards. Employee Benefits Overview: Industry Competitive Compensation Medical and Dental Insurance Paid Time Off/Holidays 401(k) Retirement Plans with Matching Remote Work* Paid Training Employee Referral Program Employee Development Program? *Remote work flexibility available with required onsite presence during core federal hours and additional coverage as mission dictates for stakeholder coordination and governance meetings.