IT Field Service Technician
Information technology internship job in Billings, MT
Role:
Hemmersbach is seeking a highly motivated and customer-oriented Field Technician to join our team. As a Field Technician, you will be responsible for providing exceptional technical support to our clients, both consumers, and enterprises, in a timely and efficient manner. The ideal candidate will have experience working with HP servers, data centers, printers, and PCs. This role requires a high level of customer service skills, as you will be the face of Hemmersbach in our clients' locations. You must be comfortable with long-distance driving, as this is a high-demand role that may vary depending on location.
Responsibilities:
Providing excellent customer service by communicating clearly and professionally with clients, ensuring they are satisfied with the support provided. This includes responding promptly to client requests for technical support, either on-site or remotely, depending on the client's needs and the project's scope.
Performing equipment installations, upgrades, and repairs for clients' printers, PCs/Data Centers, servers, and other IT equipment.
Providing technical support for HP servers and data center equipment, including installation, configuration, and troubleshooting of hardware, software, and network issues. This includes diagnosing and resolving server and data center-related issues, ensuring client satisfaction by delivering exceptional customer service.
Collaborating with other members of the team, including dispatch, project managers, engineers, and other technicians, to ensure seamless delivery of support services.
Managing and maintaining inventory of spare parts and equipment, providing accurate and timely updates to clients and management regarding the status of technical issues, while adhering to safety and quality procedures at all times.
Requirements:
Minimum of 2 - 3 years of experience in IT support (printers, HP servers, data centers, and enterprise-level projects).
Willingness to commute long distances between customer sites and must have a valid driver's license.
Experience in technical support or a similar role, with experience in troubleshooting hardware, software, and networking issues.
Excellent time management skill
Ability to lift and carry equipment up to 50+ lbs.
Available to work a rotational 24/7 on-call; scheduled shift.
Benefits:
Buddy program
Dental insurance
Health/ Medical insurance
Internal career development program
International job opportunities
Onboarding program
Sick leave payments
Unlimited employment contract
Be part of Us
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile - we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids' Family. That's why Hemmersbach is The Social Purpose IT Company.
Now Hiring IT and Telecom Field Technicians
Information technology internship job in Great Falls, MT
Job DescriptionBenefits:
Flexible schedule
Opportunity for advancement
Profit sharing
This Is
Not
Your Average Tech Job Are you a hands-on I.T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpdesk tasks one day you might be installing an operating system, the next you're drilling through walls and running structured cabling across entire buildings, or terminating a 66-block.
If you're the kind of person who thrives in the field and loves the variety that comes with every job site, this opportunity is for you.
Job Responsibilities
Perform a wide range of technical tasks including but not limited to:
OS installations, hardware diagnostics, and software setup
Structured cabling (including drilling, running, and dressing cables)
Telecom work (punch-downs, demarc extensions, etc.)
Work independently across various environments: retail, medical, restaurant, and corporate
Maintain a high standard of professionalism with clients
Be on call and ready to respond to service requests within your territory
Preferred Skills & Experience
PC and printer troubleshooting experience (a strong plus)
At least 1 year of I.T. or Telecom experience, and one of the following:
A+ Certification
Network+ Certification
OR 5+ years verifiable field experience in I.T./Telecom
Required Equipment & Qualifications
Reliable personal vehicle (Public transportation not accepted)
Valid drivers license
Must have a standard set of tools for basic I.T. and networking tasks (e.g., screwdrivers, cable testers, crimpers).
Laptop with Ethernet port
Smartphone with mobile hotspot
Ability to accept job assignments based on your availability; being on-call 24/7 is a strong advantage.
Punctual, courteous, and presentable
Compensation & Perks
Paid hourly while on site
1099 contractor position
Travel pay included (based on time travel; approx. 80-mile radius from home)
App-based tracking for job time and travel
Exposure to new and exciting technologies and clients
Opportunity to expand your skills and industry knowledge
About AMG Tech Support
AMG is a trusted provider of I.T. and Telecom solutions to professional offices, medical facilities, restaurants, and retail operations nationwide. We specialize in structured cabling, point-of-sale configurations, and network infrastructure. Our mission is to deliver reliable, scalable, and efficient I.T. services that help our clients stay competitive and connected.
Ready to take your I.T. career to the next level? Apply today and join a team that values flexibility, skill, and drive.
Dynamic PC Support
Information technology internship job in Bozeman, MT
Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers.
Job Description
The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately.
Responsibilities
Provide customer support for designated equipment
Answer client questions in a professional manner
Accept and deliver all service calls assigned within the established service level agreement for each client
Meet established customer service satisfaction criteria as outlined in established guidelines and policies
Complete all administrative tasks associated with each call as documented in established policies and guidelines
Complete real-time reporting of all calls as documented in established policies and guidelines
Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
Report all activity in an accurate and timely manner
Understand all Safety policies and guidelines and work within the guidelines of policies daily
Additional requirements may exist if offer of employment is extended
Other duties may be assigned to meet business needs
Qualifications
Education and Experience:
Typically requires technical school certification or equivalent and 0-2 years of relevant experience
Previous customer service experience is a plus
Certifications and/or Qualifications:
Maintain all required OEM Certifications as directed by Management
Knowledge of relevant software and hardware
Valid Driver's License and reliable transportation with valid registration and adequate insurance
Skills:
Ability to communicate regarding technical issues with clients
Ability to drive to client locations
Ability to drive long distances, and occasional overnight assignments within other geographies
Ability to lift and or move various computer equipment up to 50 lbs
Must own a basic repair tool kit
Additional Information
All your information will be kept confidential according to EEO guidelines.
IT Technician
Information technology internship job in Great Falls, MT
Who are we?
Univision Computers provides Managed Information Technology services to clients. We work for an awesome group of customers that rely on us to be their IT Department. Univision was founded in 1989 and is headquartered in a beautiful, new 2-story office building located in Missoula and has remote branches across the amazing states of Montana and Washington.
Teamwork is not just a buzzword at Univision, it is a core value. We have a very collaborative work environment where we all have each other's backs. We also believe in accountability and trust. Taking care of the work assigned to you and doing what you say earns you a lot of flexibility. We have a very relaxed but fast-paced work environment. We have regular company sponsored events and many employees do activities outside of work together. We pride ourselves in placing the right people for the right seat, and hope you are that individual we're seeking for this position.
What is it like as an IT Technician at Univision?
IT technicians are many times the first point of contact with customers reporting problems or requesting service. Customers having great customer service experience is critical, so you must be great with people on the phone and via electronic means.
Technicians start their journey at Univision with a detailed onboarding process.
During this time, you shadow and are shadowed by experienced teammates that show you the ropes. We believe in progressive responsibility based on ability. The more you learn the more you can do. Initially you will be identifying/triaging problems and working on lower-level issues. As your skills increase, you will be given more advanced problems to work on
NOTE: We are currently looking for applicants who can work in an in a hybrid environment servicing our clients in the Great Falls, MT area.
Duties/Responsibilities:
Serve as the first point of contact for customers seeking technical assistance over the phone or email.
Perform remote troubleshooting through diagnostic techniques and pertinent questions.
Determine the best solution based on the issue and details provided by customers.
Walk the customer through the problem-solving process.
Direct unresolved issues to the next level of support personnel.
Provide accurate information on IT products or services.
Record events and problems and their resolution in logs.
Follow-up and update customer status and information.
Pass on any feedback or suggestions from customers to the appropriate internal team.
Identify and suggest possible improvements to procedures.
Effectively work in the Great Falls area.
Qualification/Requirements:
Knowledge of computers and networking.
Ability to build and repair computers.
Proven ability to provide clear and concise customer service to clients verbally and electronically.
Valid Drivers License as may need to drive to client locations.
Understanding of Microsoft Operating Systems, Office 365, and other software skills.
Any IT Experience is desirable including working on friends and family's computers.
Formal IT training is desirable but not required - College, Certifications etc.
Some of the excellent benefits you will receive:
Competitive Base Salary (DOE)
Medical, Dental, Vision Insurance available
Retirement Plan with a Company Match after one year of employment
Flexible Work Hours
Remote-work friendly environment
Dog friendly office environment
Note:
All employees are subject to a Criminal Background Check. Univision also employs a pre-employment screening process that you will be required to complete if offered a position.
We are interested in every qualified candidate who is eligible to work in the United States, however, we are unable to accommodate scholastic or employment visas currently.
Computer Support Specialist
Information technology internship job in Great Falls, MT
D.A. Davidson Companies is an independent, employee-owned company with a rich history spanning more than 80 years. We are dedicated to conducting our business in accordance with the highest standards of integrity and ethics, and delivering outstanding service to our clients and each other. We support a friendly, open and supportive culture, and encourage candid communication and productive engagement that make our companies and each of us better. Just as we work to improve our clients' financial well-being, we also work to strengthen local communities-and giving back is one of our core values. You can learn more about our company culture and impact in our latest annual report.
Summary/Function:
Use knowledge and skills obtained through education and job experience to continuously support users from multiple business groups within DA Davidson. The position will adhere to ITIL principals and be responsible for the resolution and/or escalation of various hardware and software issues, both in-person and remotely.
Requirements/Qualifications:
* Working knowledge of a Service Desk including ticketing systems, phone system, supporting business applications, workflows and processes
* Proficient knowledge of basic computer hardware
* Bachelor's degree in field of specialty or equivalent IT Support experience
* Proficient computer skills and knowledge of software packages and their applications to include Microsoft Office and Microsoft operating systems
* Excellent communication skills, both oral and written; ability to communicate technical directions, both in person and over the phone to people with a wide variety of technical expertise
* Excellent customer service skills; ability to work successfully with a variety of personalities and various management levels
* Familiar with department policies, processes and procedures
* Consistently treat others with respect and maintain professional attitude and behavior
* Ability to work a variety of shifts
* Ability to safely lift and carry as much as 35 pounds
* Experience working in a team-oriented, collaborative environment
* Highly self-motivated and self-directed
* Organized and detail oriented
* Ability to work in a fast-paced, regulatory, and time sensitive environment
* Ability to triage and identify when escalation is necessary
* Problem solving skills and critical thinking
* Maintain or ability to obtain ITIL foundation certification within 1 year of start date
Duties:
* Respond, resolve, and escalate incidents or requests, both in person and over the phone, in a timely manner
* Attain performance goals set by management for resolving incidents and requests.
* Be logged into the support queue defined hours; provide escalation support and satisfactory customer service
* Troubleshoot and assist D.A. Davidson Companies' employees with using their computer and computer peripherals, applications and security credentials
* Evaluate workload and capacity of computers and computer system to determine feasibility of expanding or enhancing capabilities or performance; recommend improvements to IT management
* Assist in the support of business applications to include but not limited to: patching, testing, software licensing tracking, installing, upgrading, receiving application training, attending internal and external meetings, providing end user training, monitoring application performance, working with vendor support and sales, budgeting and creating documentation to end users and IT staff
* Assist in the support of computer life-cycle and office technology to include but not limited to: patching, imaging, deploying, transferring user profiles, evaluating, securing, receiving training on computer O/S and hardware, maintain inventory, manage printer support agreements, work with vendor support and sales, provide documentation to end users and IT staff and help resolve incidents with computer related to the O/S, core applications or hardware that has been escalated from the Service Desk
* Work with management to improve personal technical proficiency, support and customer service skills; identify and complete technical training and certifications; develop other work or career goals where progress can be tracked and discussed
* Learn and adhere to all D. A. Davidson Companies' policies and procedures; attend scheduled meetings or training sessions around existing or new policies and/or procedures; recommend change to IT procedures to improve productivity and/or reduce costs
* Adhere to and educate users of our defined cybersecurity best practices, which include credential management, phishing and malicious vigilance, and physical security measures.
* Manage time to adhere to SLAs while maintaining service excellence
* Use ITSM tools and ticketing systems for tracking and contributing to a shared knowledge base
* Utilize ITIL best practices
* Use and improve upon existing tools, services, and procedures
* Other duties as assigned
What we offer:
Competitive salary plus excellent benefits and perks including, but not limited to:
* Medical, Dental and Vision
* Company 401(k)and ESOP contribution
* Generous sick, vacation, and maternity/parental leave
* Paid holidays
* Professional Development Opportunities
* Tuition Reimbursement ($15,000 lifetime cap)
* Charitable gift-matching program
* Davidson Day of Giving - Our tradition of positively impacting communities in which we live and work.
D.A. Davidson has been in business for 90 years! As an employee-owned company, our success is driven by our high standards of business ethics, integrity and the belief that our Associates are our most important assets. We hope you will consider joining us!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
At D.A. Davidson, we are committed to fostering a diverse environment that supports the development and inclusivity of all employees.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Please answer all questions carefully: incomplete or inaccurate answers may impact your potential employment. By clicking Submit Application, you declare that all statements in this application are truthful to the best of your knowledge. California applicants please see D.A. Davidson's California Resident Privacy Policy.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
IT Support Specialist
Information technology internship job in Whitefish, MT
General Purpose The City of Whitefish is actively recruiting for an IT Support Specialist to join our Finance Department. We welcome your inquiries and encourage you to apply! If you have a passion for serving the public sector, this may be the perfect fit for you.
One of the fastest growing cities in Montana, Whitefish is consistently rated one of the best small towns in America and was named one of the top 25 ski towns in the world by National Geographic. It is located on the shores of Whitefish Lake and the base of Big Mountain - home to Whitefish Mountain Resort. Whitefish also boasts over 36 miles of natural surface single-track mountain biking and hiking trails with 10 trailheads, golfing, world class dining, two professional live theater companies, and is only thirty minutes from Glacier National Park.
This position is part-time and will be working 20 hours per week, 4 hours per day, 5 days per week.
Benefits of working for the City of Whitefish include:
* Health, Dental, Orthodontic, and Vision Insurance - Employer/employee contribution to monthly premium will be at a prorated amount.
* Generous employer contribution toward Health Savings Accounts (HSA) for those who choose the High Deductible Health Plan (HDHP)
* Free annual biometric screening - Employee and spouse/partner can earn up to $200 incentive for participation
* City Wellness Program - City pays $30 per month to employees to use toward wellness
* Corporate rate membership to The Wave health club (billed to City and deducted through payroll)
* Montana Public Employees Retirement System (PERS) - includes employer and employee contributions
* Paid leave (vacation, sick, holidays, personal day)
* $25,000 employer paid Life and Accidental Death & Dismemberment Life Insurance Policy for employee and $5,000 for spouse/dependents
* 125 Cafeteria Plans - Optional Pre-Tax Flexible Spending Account (FSA) and Dependent Care Account (DCA)
* Free Employee Assistance Program - 6 free counseling sessions per issue, per person in household
* Optional Deferred Compensation Plan (457) - Pretax and Roth Available
* Optional Aflac Plans including Accident, Short-Term Disability, Cancer, Hospital and Critical Illness
* May be eligible for Public Service Student Loan Forgiveness under the Public Service Loan Forgiveness Plan (PSLF) - click here to learn more and to understand your eligibility
* City paid continuing education, training and development (as approved by supervisor and City Manager)
* FMLA -up to 12 weeks of unpaid, job-protected leave per year (rolling calendar year) available after working 1250 hours within previous 12 months and employed for 12 months for qualifying events. Accrued leave utilized concurrently.
* Bereavement Leave - up to 5 paid days off for death of immediate family member
* Jury & Witness Duty Leave
* Military Leave
* Eligible to earn Compensatory Time (additional paid leave of 1.5 hours earned for each hour worked in a qualified and approved OT event)
* 15% -20% discount on Verizon voice plans and select data plans
* T-Mobile exclusive offers with Work Perks - 15% off the Go5G Plusor Go5G Next rate plans
* AT&T discounts also available
* Parks & Recreation After School and Summer Day Camp services provided at no cost to employees
* Whitefish Workforce Assistance Program - designed to help full-time, part-time and seasonal equivalent employees to successfully live and work in the Whitefish area by providing rental assistance - click here to learn more and understand your eligibility.
APPLY BY: Applicants are required to submit a cover letter and resume with their online application. For assistance with online application process, please contact the Human Resources Department at ************ or email **********************.
EOE-AA-M/F-VET-DISABILITY
GENERAL PURPOSE
Performs a variety of administrative and technical functions to assist City departments with IT (Information Technology) support.
SUPERVISION RECEIVED
Works under the direct supervision of the IT Administrator or designated supervisor.
SUPERVISION EXERCISED
May exercise project specific supervision over consultants or support staff as needed and assigned.
Job Duties
ESSENTIAL DUTIES AND RESPONSIBILITIES
The list of tasks is illustrative only and is not a comprehensive listing of all functions and tasks performed by the IT Support Specialist. The following duties are typical for this classification and are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.
This position serves an important role in the operations of the City and requires a consistent and dependable presence during assigned hours of work. It is expected that every employee should be on time, fully prepared, every day that the employee is scheduled to work.
Provides general helpdesk computer, printer, multi-function device, network, and phone system support for various departments as needed.
Installs and upgrades desktop hardware, software and peripheral equipment and configures system for optimum operations following best practices.
Analyzes and/or resolves hardware, software, and applications problems for network and stand-alone computer systems and network resources.
Coordinates the resolution of network hardware, software and applications problems between technical, support and customer personnel.
Maintains IT asset inventory; schedules and maintains upgrade/replacement schedule.
Reports hardware failures to appropriate vendors via telephone or on-line systems.
Evaluates user hardware and software needs and assists with acquisition of approved equipment and software.
Researches and acquires knowledge of computer hardware and software available to users.
Ensures data/media recoverability with a schedule of backups and archive operations.
Administers email; maintains email system, user management, discovery and hold, retention policies and data loss prevention.
Monitors network performance; troubleshoots network problems; collaborating with network design engineer on network optimization.
Provides for network security by establishing and enforcing policies; defining and monitoring access.
Assists with City rules for information technology projects and business objectives, processes and environment.
Performs all duties in conformance to appropriate industry safety and security standards.
Performs other duties consistent with the scope, role, and function of this classification.
PERIPHERAL DUTIES
Must be available to respond to emergencies after hours, weekends and/or holidays as necessary and requested.
Desired Minimum Qualifications
Education and Experience:
1. Bachelor's degree or Associate of Arts degree at a technical or vocational school in information technology, or engineering.
* AND-
2. Two years of experience providing user support in the operation, maintenance, and implementation of applications programs on multiple platforms including mainframe, midrange, client/server, desktop computer and networks.
* OR-
3. Any equivalent combination of education and experience.
Necessary Knowledge, Skills and Abilities:
1. Principles of and current trends in information technology including systems software and hardware technologies for mainframe, server, personal computer and client server environment.
2. Information technology security methods.
3. Currently available commercial off-the-shelf software.
4. Disaster planning and recovery methods.
5. General computer architecture including application life cycle, central processing unit, memory allocation, peripheral devices and input/output methodologies.
6. Various hardware platforms and multiple desktop software including electronic mail systems, spreadsheets, word processors, database, presentation graphics, client/server applications, emulators, communications protocols and intranet/internet.
7. Personal computer and local-area-network troubleshooting techniques, configurations, specifications and requirements.
8. Problem tracking software tools, security and quality assurance policies and procedures, document workflow processes, and remote access software and techniques of connectivity.
9. Technical documents protocols including manuals, schematics, procedures and specifications.
10. Communications protocols, telecommunications and information processing environments.
11. Backup and recovery methods, wiring capacities and limitations, intranet and internet technologies.
SPECIAL REQUIREMENTS
Must possess a valid Montana State driver's license or have the ability to obtain one within sixty days of employment. Must pass background check.
Supplemental Information
TOOLS AND EQUIPMENT USED
Server computing; including physical and virtual environments. Operating systems; including Microsoft Windows, Servers. Personal computing; including programs such as Microsoft Word, Excel, Access, PowerPoint, and Outlook. Microsoft Office 365 administration; including User Portal, Exchange, SharePoint, and OneDrive. Smart phone; mobile radio, motor vehicle, copy and fax machine.
Network devices, including switches, routers, hubs, firewalls and radio mesh.
Network testing devices; network cable crimper/cutter.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to use hands to finger, handle, feel or operate objects, tools, or controls, reach with hands and arms, stand, sit and talk or hear. The employee is regularly required to stoop, kneel, crouch and crawl. The employee is occasionally required to walk, climb, balance and smell.
Hand-eye coordination is necessary to operate drafting instruments, computers and various pieces of office equipment.
The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The work environment is a professional office and the noise level is usually moderately quiet. Some exposure to outdoor work is required in the inspection of various land use developments, construction sites, or public works facilities. May occasionally be subjected to wet, cold and/or icy conditions.
SELECTION GUIDELINES
Formal application, rating of education and experience; oral interview and reference check; job related tests may be required.
The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.
This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
Whitefish is an Equal Opportunity Employer. In compliance with the American with Disabilities Act, the City will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. The City of Whitefish does not discriminate on the basis of disability, race, color, religion, creed, political idea, sex, age, marital status, physical or mental disability, national origin, sexual orientation, or gender identity and/or expression in its hiring or employment practices.
Cybersecurity-IT Specialist
Information technology internship job in Scobey, MT
Salary:
Job Summary: The Cybersecurity Specialist engages in project management work related to the security of the Companys information systems. This role performs professionally as part of the IT team and is primarily responsible for the identification of security risks and vulnerabilities, the protection of corporate information/data networks (through policy, procedural and technological solutions), the detection of cybersecurity incidents, response to those incidents, and recovery from such incidents. The Cybersecurity Specialist will report on company progress with improvements to security practices, make recommendations on high priority risks, and work with employees on how to maintain and improve their security practices.
Essential Job Duties and Responsibilities
Stay up to date and knowledgeable on service provider and cybersecurity trends, plus new and recurring risks by reading, analyzing, and interpreting industry related articles (news releases, tech media resource guides/forums/blogs, and software/programming manuals).
Develop plan and approach to protect and maintain security of Nemont databases, networks, and information systems.
Learn about current attack trends, exploited vulnerabilities, legal actions, and potential risks.
Learn about the latest best practices to patch or remediate potential security risks.
Advise employees of potential risks and coordinate responses to potential problems and/or incidents.
Monitor the patching of known vulnerabilities and prioritize patching of imminent threats or risks.
Make recommendations of new tools or practices as they relate to cybersecurity.
Evaluate each potential Cybersecurity incident to determine if they are real threats or events caused by appropriate everyday use of employees.
Coordinate and document appropriate response to valid incidents.
Consider practices, policies, and procedures that affect the security of company networks and data.
Make recommendations for changes in practice, policy, or procedure to decrease risk of potential cyber threats.
Implement or aid in the implementation of practices, policies, or procedures to decrease risk and remediate vulnerabilities.
Oversee company cybersecurity training program through assignment of monthly training, phishing campaigns, and other corporate training as it relates to cyber security.
Scan, test, and coordinate 3rd party scanning and testing for company cybersecurity weaknesses.
Report on found issues and provide recommendations on practices or technological solutions to remediate them.
Meeting and maintaining compliance with local, state and federal regulations across all areas of this roles oversight is an expectation and key objective.
Uphold and demonstrate your commitment to Nemonts values in everything you do. Be Innovative-Create the environment where we continually improve and adapt, Be KindOur actions make a difference, Be TrustworthyDo the right thing, take responsibility for our actions, and honor our commitments, and Be UnitedPeople are our purpose; unified teams build the strongest networks.
Performs various other IT related functions and duties as assigned.
Additional Job Duties and Responsibilities
Perform other duties and responsibilities as required to fulfill job function or as assigned.
Knowledge, Skills, and Abilities
Information Technology / Cybersecurity Related Knowledge: Comprehensive knowledge of theories, concepts and practices and ability to use in complex, difficult and/or unprecedented situations. The ability to understand physical network topologies and logical network concepts.
Analytical Skills: An advanced capability and skill with observing and assessing a situation and determining how to respond in a prompt and professional manner. Applies highly proficient and specialized skills that allows employee to function in situations that are varied, complex, and/or non-routine. Must be able to see patterns and trends and draw conclusions from observations across various situations. This includes an ability to learn and apply new skills in ever changing and upwardly increasing complex situations, where specific knowledge or skills to be proficient in cybersecurity requires constant learning and the ability to adapt to unknown circumstances.
Project Management Skills: At an advanced level, be proficient with organizing the planning process. Develop and direct detailed project schedules including tasks, accountabilities, and deadlines. Anticipate problems that may impede work. Communicates changes and progress. This role requires the ability to schedule, prioritize, and manage technical and interpersonal items to facilitate continuous improvement in the companys security posture.
Computer / Technical Skills: At an advanced level, be proficient with word processing and data entry tools and develop spreadsheets and presentations efficiently. Programs at an advanced level, along with conducting system analyses and troubleshooting reported concerns.
Administrative / General Office Equipment Operation: Efficiently use common office equipment (computer, digital camera, scanner, fax machine, copier, phone). Identify operational problems with common equipment and determine resolution. Repair and upgrade office and/or basic equipment.
Confidentiality: Maintain company / customer / vendor information and sensitive business matters private when facing a wide range of circumstances. Be knowledgeable of the authorized key contacts for disclosure of and to communicate with regarding restricted information.
Time Management: Requires the ability to use one's work time effectively and productively,
Customer and Personal Service: Working knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards, and evaluation of customer satisfaction.
Decision Making: Decisions have significant, broad implications for the management and operations of a division. This position contributes to decisions on the overall strategy and direction of the entire organization.
Problem Solving: Problems are highly varied, complex, and often non-recurring; require novel and creative approaches to resolution. New concepts and approaches may have to be developed.
Attention to Detail: Successful performance requires being careful about detail and thorough in completing work tasks.
Teamwork and Cooperation: Successful performance in this role requires being pleasant with others on the job and displaying a good-natured, cooperative attitude. Develop and maintain relationships to enhance workflow and work quality. Persuade, gain cooperation and acceptance of ideas or collaborate on significant projects. Handle sensitive issues and facilitate collaboration at the highest level.
Integrity: Successful performance in this role requires being honest and ethical.
Independence of Action: Results are defined; incumbent sets own goals and determines how to accomplish results with few or no guidelines to follow, although past practices may exist; supervisor/manager provides broad guidance and overall direction.
English Language: This role requires proficient working knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Oral Comprehension and Expression: The ability to listen / understand information / ideas presented through spoken words / sentences, paired with the ability to communicate information / ideas in speaking so others will understand.
Written Comprehension and Expression: The ability to read / understand information / ideas presented through written / typed words and sentences, paired with the ability to communicate information / ideas in writing so others understand.
Education/Experience
Any combination equivalent to the following education and experience that would provide the required knowledge, skills and abilities would qualify. A typical way to obtain the knowledge, skills, and abilities would be:
Successful completion of a 4-year / Bachelors Degree in Cybersecurity, or a similarly related field of study.
Or an additional 5+ years successful work experience in Cybersecurity or IT relevant field, as an equivalent to the degree requirement.
A minimum of 3-years of work experience performing work on Cybersecurity and IT related functions.
A valid, state issued, and insurable drivers license.
Physical Demands
Sitting / standing at an office desk for up to 8 hours / day or longer depending on the demands of the job.
Frequent use of technology, computers, devices, keyboards, etc. (Repetitive hand motion and typing like functions).
Performs functions that present physical hazards, such as proximity to moving mechanical parts, moving vehicles, electrical current, working on scaffolding / ladders and high places, or exposure to chemicals in work setting.
Hearing, listening, talking, standing, walking, bending, stooping, reaching, kneeling, squatting, balancing, pushing/pulling, and climbing stairs are all expectations of this role, although some of these functions may be more seldom performed than others.
Must follow all company safety policies / procedures and always use appropriate personal protective equipment (PPE).
Must be able to lift 30 pounds at times.
Must be able to access and navigate each department at the organizations facilities.
Working Schedule and Conditions
Monday through Friday, flexible and variable work schedule.
Normal office environment with little exposure to excessive noise, dust, temperature and the like.
Moderate to extended viewing of CRT screen.
Drive to various locations on a regular basis.
Additional Information
This is not intended to be all-inclusive. The successful candidate will also perform other reasonably related business duties as assigned. Nemont reserves the right to revise or change job duties and responsibilities as the need arises. This job description does not constitute a written or implied contract of employment.
Helpful Associate Choteau - Fairfield
Information technology internship job in Great Falls, MT
Ace Hardware wants to add to our team. There are exciting things happening around here and we are hoping you would be a great fit to be part of it all! We want individuals who truly LIKE people, want to be around people, and be part of making a persons day just a bit better! If you have a specialty area you have knowledge in... awesome! If you don't have a
specialty area but are eager to learn... we want to educate!
* Both locations have opportunities available.
About Choteau and Fairfield Ace Hardware
This is a local, family business known for its amazing customer service.
General Summary
The Helpful Associate will assist in the receiving, stocking, pricing of all merchandise and help maintain a clean and orderly merchandise presentation and overall store cleanliness.
Essential Duties & Responsibilities
Include the following. Other duties may be assigned.
Customer Service:
* Provide a positive representation of Great Falls Ace Hardware.
* Proactively assist customers in solving problems.
* Greet customers entering and throughout the store. Thank them after interactions.
* Possess a friendly outgoing demeanor; work well with customers as well as associates.
* Ensure all pages and calls are answered promptly, courteously and effectively.
* Forward any customer complaint that cannot be handled to a member of management.
* Possess strong product knowledge and knowledge of store layout and location of products.
* Assist customers throughout the store with personal, customized service based on the premise of amazing every customer, every time.
Store Operations
* Assist in creating a positive, professional and safe work environment.
* Assist with receiving, checking in and stocking of merchandise throughout the store.
* Assist with maintaining back stock levels.
* Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise area.
* Assist with providing a clean and orderly sales floor, including end caps and ad merchandise.
* Assist with merchandise resets through the store.
* Provide assistance to Department Specialists, i.e. price changes, special orders.
* Ensure signage is current throughout the store.
* Communicate any Store Support Center issue to General Manager for follow up.
* Communicate any merchandising, cost control or sales idea to General Manager.
* Participate in store meetings.
* Be professional in appearance and actions.
* Perform all other duties as assigned.
Notice to Applicant about this Employer: You are applying for a job with an independently owned cooperative member of Ace Hardware Corporation, who operates this Ace Hardware store, not Ace Hardware Corporation. The independent store owner alone is responsible for and independently makes all decisions concerning employment related matters, including hiring, firing, discipline, supervision, staffing and scheduling. Ace Hardware Corporation will not receive a copy of any applications submitted for this position, and will have no control over interviews and/or hiring decisions, does not control and is not responsible for the employment policies and practices of the independent store owner. If hired, the independent store owner will be your only employer. Ace Hardware Corporation is not the employer for this position. The Ace Hardware trademarks, logos and designs are owned by Ace Hardware Corporation and used by independent store owners under a license from Ace Hardware Corporation.
Company Introduction
We are your local hardware store and we are a part of your community. Ace Hardware has over 5,000 stores around the world with the majority of those stores independently owned and operated by local entrepreneurs. These hard working men and women are part of the fabric of your community. They are small business owners who are local and loyal...just like it ought to be. While others have become large and impersonal, at Ace, we've remained small and very personal. That's why we say a visit to Ace, is like a visit to your neighbor.
Auto-ApplyComputer Field Technician
Information technology internship job in Bozeman, MT
This is a doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details:
Pay is based solely on the number of calls completed.
Calls start at $35 and go up based on distance traveled
Pay period: Every Friday after the first week worked
Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered.
Call volume is variable but is usually 2-5 calls per day
You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you.
You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day.
You must have access to a computer and the Internet to log onto your portal each day.
You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day.
The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you.
You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial)
You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided.
Qualifications
Must have prior hands on experience with replacing components on laptops and desktops
Must have a valid driver's license and reliable transportation
Must be comfortable with daily local travel
Additional Information
All your information will be kept confidential according to EEO guidelines.
IT Support Tech
Information technology internship job in Billings, MT
The IT Support Tech is responsible for supporting the day-to-day IT operations of Billings Flying Service (BFS). The IT Support Tech shall be responsible for responding to IT systems issues presented by BFS employees through the IT Help Desk support ticketing system, email, and phone contacts. This position will also provide support of IT projects, technology builds, and all technical systems at BFS. This position provides an opportunity to be a part of a fast-growing aerospace company that encourages employees to be creative, entrepreneurial, and take action to find solutions to problems.
DUTIES AND RESPONSIBILITIES
Gathering and triaging employee requests for IT support.
Responding to IT support requests in a timely manner.
Interfacing and communicating with BFS users to assist with resolving IT related problems or technology builds.
Gathering information and examining problems from multiple angles to find and implement the most suitable solutions.
Walking employees through step-by-step resolutions via phone, email or in person.
Physical setup, configuration and support of computers, printers, mobile devices, and all other IT related equipment.
Installing software updates and upgrades, firmware updates, new software installs and other software support.
Onboarding new employee technical setups.
Reclaiming and decommissioning IT devices for employee terminations.
Researching and sourcing the most efficient procurement of any needed IT equipment.
Researching and presenting options for BFS IT to increase efficiency, productivity or quality of services or equipment.
Requirements
SKILLS AND ABILITIES
Demonstratable knowledge of IT systems such as computer systems, security, network and systems administration, databases and data storage systems, and phones systems.
Current knowledge of technology and recent innovations in IT.
Be able to provide technical solutions to problems related to both hardware and software applications that arise in office settings. (Desktops, laptops, printers, monitors, servers, label printers, copiers, surveillance equipment)
Enjoy hands on problem solving that could involve troubleshooting complex problems in an advanced, secure technology platform.
Operational knowledge of computer, network, server, and security equipment, and how all fits together.
Be able to work with minimal supervision with good decision-making skills.
Enjoy taking ownership of projects and issues, working hands on to accomplish tasks.
Be able to learn new information, skills, and ideas to complete projects and tasks as required.
Ability to read, analyze and interpret technical procedures, schematics, and other technically oriented documents.
Work with enterprise software such as Microsoft Windows, Microsoft Office Suite, Enterprise Resource Planning software, and networking software.
The ability to understand and follow instructions and the ability to concentrate is required.
Excellent written, verbal, communication, and interpersonal skills.
Requires the ability to handle multiple priorities at the same time and the ability to follow through on all tasks assigned.
The ability to get along with others or to be part of a team.
Regular attendance at the worksite.
EDUCATION and/or EXPERIENCE
Associate's degree in information technology, or computer/technology, or equivalent field is preferred; work experience or combination of work and education may be substituted.
Previous experience in a technology role is preferred.
Experience with government security requirements compliance and other cybersecurity standards is an asset.
Must be a U.S. Citizen.
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.
This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.
WORK ENVIRONMENT/PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work performed in an office and factory settings.
Exposure to shop environment such as noise, dust, odors, and fumes.
Occasionally required to lift up to 50 lbs.
Regularly required to sit, stand, bend, reach and move about facilities.
A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.
Billings Flying Service provides equal employment opportunities to minorities, females, veterans, individuals with disabilities, sexual orientation, and gender identity.
Benefits
Full time employment (Mon-Fri, 8:00 AM to 5:00 PM) with competitive compensation based on experience and credentials. Medical, dental and vision insurance. 401K with up to 4% company match. 16 paid holidays per year.
IT Support Desk Technician / Level 2
Information technology internship job in Billings, MT
Job Description
North Elevation Technology Service of Billings, MT is looking to hire a full-time IT Support Desk Technician / Level 2. Are you ready to take your career to the next level with a growing company? Do you have communication and interpersonal skills equal to your analytical skills? If so, please read on!
This IT Support Desk Technician / Level 2 position earns a competitive wage, based on experience and qualifications. We also offer great benefits, including performance-based incentives, employer-paid medical insurance, a SIMPLE IRA, paid holidays, 2 weeks of paid time off (PTO), paid sick leave, a casual work environment, and fun company culture. If this sounds like the right help desk opportunity for you, apply today!
ABOUT NORTH ELEVATION TECHNOLOGY SERVICE
As a locally-owned managed services provider since 2008, we serve small to mid-sized businesses in the Billings, MT region. We don't advertise; we have built our clients via word of mouth based on our reputation and continue to experience great growth. As we remove the barriers and put technology to work for our clients, they see the benefits of greater efficiency and increased profits. We don't use pre-packaged, one size fits all solutions but we tailor our solutions to their businesses.
In order to hire staff that will put in the effort to really understand our clients' businesses and develop relationships with them, we offer competitive pay, incentives, generous benefits, and a friendly work culture.
A DAY IN THE LIFE OF AN IT SUPPORT TECHNICIAN / LEVEL 2
As an IT Support Desk Technician / Level 2, you play a key role as the main contact for our customer base. You are responsible for maintaining the functionality of their software systems and networks, providing help desk support as well as implementing hardware and software solutions. You provide onsite day-to-day support of their IT assets, including installing or upgrading hardware and software. You are a troubleshooting extraordinaire who can resolve network, server, workstation, and software problems.
While your technical skills are important, your ability to develop and maintain strong professional relationships with our clients is equally important. You are conscientious about carefully documenting any work you do and the changes you make. Your ability to listen to our clients' needs and help them feel heard and valued as you meet their IT needs is invaluable, not only to them but to our success as a company! You love the challenge and variety inherent in your job and that it taps into both your technical and people skills.
QUALIFICATIONS FOR AN IT SUPPORT TECHNICIAN / LEVEL 2
Experience with the installing, troubleshooting, upgrading, migrating, and/or administration of:
Current Microsoft desktop operating systems
Current Microsoft server operating systems
Active Directory, Group Policy, and PowerShell
Microsoft Exchange and Office 365
Virtualization technologies including VMWare and Hyper-V
DNS, DHCP, subnets, routers, and wireless
Do you have a passion for learning all things IT? Can you work independently? Do you enjoy working closely with customers in a team environment? Are you able to manage deadlines and prioritize tasks effectively? Are you trustworthy, discreet, and respectful of confidential information? If so, you might just be perfect for this IT Support Desk Technician / Level 2 position!
WORK SCHEDULE
This full-time help desk position typically works Monday - Friday, 8:00 AM - 5:00 PM.
READY TO JOIN OUR TEAM?
We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that you would be right for this help desk position, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!
Location: 59106
Job Posted by ApplicantPro
IT Support Technician - Tier I
Information technology internship job in Montana
Columbia Falls School District 6 is seeking an IT Support Technician to provide internal technology support for staff and educators. The ideal candidate will have a strong blend of technical expertise (Ideally in Google administration and general PC support) along with customer service skills, with a passion for both technology and helping others.
This position involves supporting a wide range of software and hardware across the district. Key responsibilities include:
Administering and maintaining CFSD6's IT infrastructure
Supporting both installed and cloud-based software systems
Assist in asset management tracking system
Managing user authentication and access
Assisting with the setup and integration of general EDU/learning technologies
Advising departments on general technology-related needs
Providing front-line technical support during (occasional) high-volume periods
The technician will primarily work from the district's central IT office, with regular travel to schools throughout the district to support end users and conduct training. A valid driver's license is required.
TERMS OF EMPLOYMENT: 12 months/year
HOURS: 8 hours/day, 8:00 a.m. - 4:30 p.m. Monday - Friday
POSITION CLOSES: Open until filled
BENEFITS:
Competitive healthcare package
Voluntary vision and dental insurance
3 weeks paid vacation leave
Paid sick leave
11 paid holidays, including 5 days from Christmas Day to New Year's Day
Employee Assistance Program
Montana Public Employees' Retirement System
Life Insurance (employer paid)
Reports To: Director of IT
ESSENTIAL FUNCTIONS:
Perform hardware and software troubleshooting for Chromebooks/ChromeOS devices
Perform hardware and software troubleshooting on Windows devices
Perform other various hardware and software troubleshooting
Perform hardware and software troubleshooting on iOS devices
Assist in IT inventory maintenance
Machine imaging &/ deployment
Application maintenance/deployment in Google Admin Center & JAMF
Resolve printer related issues, assist in printer setup & deployment.
Basic network troubleshooting
Basic anti-virus troubleshooting/maintenance
Basic email troubleshooting
Basic phone/VOIP troubleshooting
Ability to remotely (familiarity of use of RMM) & in person assist in technical issues.
Excellent bedside manner/approach (especially when assisting clients who are less technically advanced)
Positive, can-do demeanor amongst occasionally stressful situations
Ability to be a team player at all times
Ability to maintain regular and acceptable attendance levels.
Ability to maintain confidentiality of district data.
Only minimum duties are listed. Other functions may be required as given or assigned.
DESIRED QUALIFICATIONS:
Familiarity with the below products:
Sophos
AssetTiger
Atera
Remote Desktop
Macrium Reflect
Google Admin Center
JAMF
Active Directory
Interest/passion in technology
2+ years of experience in a technology support role
Completion/Ability to complete any applicable certifications
Experience in education technology.
EQUIPMENT USED:
A variety of electronic and technology devices, copier/printer, telephone/voice mail, fax.
WORK ENVIRONMENT:
While performing the duties of this job, the employee regularly works inside, but will travel to different buildings within the District. The employee must be able to meet deadlines with time constraints.
The noise level in the work environment is usually moderate.
PHYSICAL DEMANDS:
While performing the duties of this job, the employee is frequently required to sit for long periods of time in front of a computer; occasionally walk and stand; twist at neck, bend at waist; kneel; stoop; and crawl. Specific vision abilities required by this job include close vision, distance vision, depth perception, and the ability to adjust focus. The employee is required to be able to hear conversations in school environments. May be required to lift or move up to 50 pounds.
MENTAL/MOTOR DEMANDS:
While performing the duties of this job, the employee rarely performs routine work. The employee frequently exercises flexibility (ability to shift from one task to another). Guidance and reinforcement are usually available. The employee frequently works within time constraints and maintains attentiveness intensity.
The physical demands, work-environment characteristics, and mental/motor demands described within this are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
For those classified employees employed under a written contract for a specified term, nothing contained in this job description shall create a property right beyond the specified duration of the employment contract.
APPLICATION REQUIREMENTS
An application is considered complete when all of the items listed below are received on or before the closing date. Only complete applications are eligible for screening. Supplemental documents, such as those listed below, can be uploaded in the attachment page of the application, and MUST be in a pdf format.
Cover letter.
Current resume.
Three (3) letters of recommendation, within the past three years and preferably from previous employers. Please attach all letters of recommendation in one document.
Driving Record - Copy of your current driving record from the Department of Motor Vehicles (********************************
If hired, applicant will need to complete the following:
Fingerprinting - This district requires final candidates to pay for their own background check. Fingerprinting is done by appointment only; please call Karla Therrien at **************, ext. 1421. The cost is $30.00, payable by cash or check only, at the time of service.
MMR immunization records - If born after December 31, 1956, you will need to provide proof of immunity (titer test) or medical records verifying that your Measles, Mumps, and Rubella (MMR) vaccinations are up-to-date before the first day of work.
All employment offers are contingent upon providing complete MMR records, satisfactory results of the background check, and Board approval.
Desktop support technician
Information technology internship job in Great Falls, MT
Desktop support technician
Duration : Contract
JOB DESCRIPTION:
For Desktop support technician:
Minimum of 2 years' technical experience in providing Field Support which includes:
PC hardware repair (Dell/HP)
Windows system support
OS X Support (10% of techs should have this skill)
Software installation/troubleshooting
Performing Tech Refresh
Mobile device support (iOS/iPhone/iPads) - excluding warranty hardware repair
Networking
Asset tracking
Stock room management
Basic support in Video conferencing equipment
General Core Competencies to be considered when hiring:
Customer focused - Customer is #1 Attitude
Personal accountability for results
Detail oriented
Strong analytical and troubleshooting skills
High integrity
A minimum of two confirmed references is preferred.
The following educational/technical certifications are preferred:
Technical degree (i.e. Associates, Bachelors, etc.) or equivalent in years of experience in Field Support
Dell/HP hardware certifications
Technical certifications (e.g. A+, MCDST, MCP, MCSA, etc.).
Candidate has a professional appearance (i.e. grooming, clothing, etc.).
Roles and Responsibilities:
Desk Side Engineer
Accurately test, identify, repair, resolve and document end user technical issues for basic desktop/laptop/workstation support, basic connectivity support (wired and wireless), PDAs, BlackBerrys and basic printer support.
Anthem owned equipment
Apple support - Smart hands and feet, also coordination w Anthem Apple team.
Questions about nonstandard equipment should be brought to HCL management's attention
Troubleshoot and resolve software issues. Ability to install, configure, reconfigure or reinstall software including remote support
Update the tickets in ITSM & work on tickets within the defined service levels
Appropriate notes required
HOLD reason notes required
Missed schedule date notes required
Ticket transfer reason notes required
Identify tickets that should be project and provide info to the Project Management team
Update TAMIT (SNOW) Asset Database for each hardware interaction.
While at an associates desk, check other assets at the desk and update asset database
100% compliance required
Asset salvage runs scheduled by the Stockroom Tech/FST.
Reimaging computers/hard drives in accordance with customer standards
Additional Information
All your information will be kept confidential according to EEO guidelines.
On-Call IT Field Technician - Great Falls, MT - Hiring Now
Information technology internship job in Choteau, MT
Job
DescriptionJob
DescriptionOn-Call
IT
Field
Technician
-
PC,
Mac,
Printer
&
Scanner
Support
Tier II Help Desk Technician - Journeyman
Information technology internship job in Helena, MT
Provides ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms. Provides hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Serves as escalation point for Level 1 and Level 2 troubleshooting.
ASM Research provides services in support of the Military OneSource Program for military members and their families, similar to a commercial Employee Assistance Program (EAP). This program provides a broad array of information, resources, referrals, and counseling to about 4.7 million persons or "participants," which includes military service members, their families, and eligible civilians at locations worldwide. Services are provided through a 24/7 contact center accessible via internet website, toll free telephone, secure real-time text/video chat, email, or postal mail and include non-medical counseling; financial counseling; tax assistance; spouse education and career information; adoption information; child care; Exceptional Family Member Programs (EFMPs); deployment support; disability information; elder care; educational services for adults, children, and youth; relocation services; pet care; health and wellness coaching; housing assistance; legal service referrals; single service member services; lodging; military benefits; relationship support; skill building services for parenting; spouse relocation and transition; peer-to-peer
support; and support for everyday issues (e.g., locating a plumber or automobile mechanic).
Military OneSource Tier II Help Desk Technicians provide technical troubleshooting and assistance to Military OneSource program users for the program's cloud computing environment, desktop applications, and cloud-based telephony client, resolving support requests while meeting customer satisfaction and continuous service delivery demands.
**Job Responsibilities**
+ Assists users with logged IT-related incidents when called upon.
+ Responsible for taking ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible, usually by remote diagnosis on the phone or via Internet online support.
+ When necessary, elevates issue to the appropriate Tier III resources for cloud computing orcloud-based telephony support.
+ Maintains excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization.
+ Plans and implements complex changes on production systems.
+ Analyzes and assesses the impact and risk of complex risk changes on production systems.
+ Resolves escalated Level 1/2 incidents affecting the operation/availability of production systems, through troubleshooting and implementing the most complex fixes.
+ Installs, configures, patches and maintains appropriate technologies (e.g. servers/databases/network/ storage/software solutions).
+ Performs major upgrades of systems and associated products/software solutions.
**Minimum Qualifications**
+ US citizen and fluent English speaker
+ Current, active DoD Secret Security Clearance
+ Bachelor's degree and 5 years of experience providing computer/network user support in a help desk environment (additional 4 years of work experience may be considered in lieu of Bachelor's degree)
+ Excellent customer service and communications skills
+ Solid working knowledge of standard computer software (Microsoft Office business suite to include Outlook, Word, Excel, PowerPoint, and Project).
**Other Job Specific Skills**
+ Strong knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams.
+ Applies standard methodology, techniques, procedures and criteria.
+ Ability to analyze, troubleshoot and resolve complex system hardware, software or networking related problems.
+ Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees.
+ Exceptional customer service skills.
+ Experience with cloud infrastructure, digital workspace, and storage technology.
+ ITIL Foundations
+ AWS Cloud Practitioner
+ CompTIA A+ CompTIA Cloud **Compensation Ranges**
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
**EEO Requirements**
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
**Disclaimer**
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
$28.51 - $41.35
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.
IT Systems Administrator
Information technology internship job in Great Falls, MT
To tell the story of North 40 Outfitters is to tell a success story of the people of the Northwest. We do what we love, and love what we do because we're passionate. We're dedicated. We give it all we've got and then we get up in the morning and do it all over again. We're farmers and ranchers. We're barrel racers and river chasers. We're honest. We're helpful. And our families, our friends, and our communities are everything. This is us. This is who we are. It's what we do every day.
Our Values:
Embrace Authenticity
Encourage Transparency
Promote Learning
Build Trust
Earn Respect
Deliver Value
Serve Our Customers
Job Description
North 40 Outfitters in Great Falls, MT is looking to hire a Full-Time IT Systems Administrator to join our team. We believe that each team member plays a vital role in the success of our company. We are looking for authentic and enthusiastic people who love our lifestyle and believe in service before self. As an IT Systems Administrator at North 40, you will be responsible for maintaining and administering North 40's Network, Server and Phone Infrastructure.
This full-time position requires the ability to work all scheduled shifts between the business hours of Mon-Fri 8 am to 5 pm. This shift can vary and include working weekends and certain holidays and will require flexibility in scheduling based on business needs.
Qualifications
Technical research and development to maintain and enable continuing innovation within the infrastructure.
Accountable for ensuring that system hardware, operating systems, software systems and related procedures adhere to organization values and principles.
You will need specialized expertise and skill in maintaining established standards of quality and accuracy
Bachelor's degree in computer related study; or five plus years of related IT experience and/or training
Microsoft Certifications are a plus (MTA, MCSA, MCSE, MCITP)
Azure/AWS Certifications are a plus (Fundamentals, Associate, Professional, Expert, Specialty)
VMware Certifications are a plus (VCA, VCP, VCIX, VXCDX)
Network Certifications are a plus (CCSA, CCNA, CCNP, CompTIA Network+)
ITIL Foundation, Practitioner, Intermediate, Expert and Master are a plus
Microsoft/Azure Active Directory and Group Policies
Microsoft 365/Teams and Sharepoint administration
IIS, DFS, WSUS, DNS, DHCP, FTP, CA SSL, AD Certificate Services
Firewalls and Networking Hardware (Check Point, Meraki, Aruba, Cambium, etc.)
Wifi Hardware (Meraki, Cambium, etc.)
Network routing and switching (Layer 2 and Layer 3 routing protocols)
Proficient with network troubleshooting toolsets (Packet Captures, Network Mapper, NSLOOKUP, DIG, Debug Logging)
Knowledge and experience in scripting, ie PowerShell, Python
Knowledge and experience working in virtual environments (VMWare, Hyper-V, etc.
Knowledge of VOIP (3CX or similar)
Knowledge of computer systems and business practices.
Advanced experience with Windows and Linux Servers
Backup administration, scheduling, and troubleshooting (Veeam)
Understanding of principals and processes for providing quality customer service
Ability to document System Configuration, Policies, Procedures and Standards
Basic working knowledge of retail policies and procedures
Strong verbal and written communication skills; ability to communicate with others in a clear, understandable, and professional manner on the phone, via email and in person
Ability to work on multiple projects and prioritize projects based on importance with or without direction
Ability to work both individually and in a team environment
Physical ability to easily adapt from sitting for long periods of time to standing and the ability to view a computer monitor for extended periods of time; lifting up to 50 lbs. on an occasional basis while using correct lifting, loading and carrying techniques
Some after-hours system maintenance necessary (on-call)
Some travel between local and regional offices required
Additional Information
BENEFITS & COMPENSATION
We offer a competitive wage, a rewarding work environment, and generous benefits and perks such as paid holidays, a 401(k) option, Health Savings Accounts (HSAs), medical, dental, vision, and life insurance, and a phenomenal employee discount on all products North 40 sells.
North 40 Outfitters is proud to be an Equal Opportunity Employer.
Specialist, IT
Information technology internship job in Big Sky, MT
(17131) At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests' stay to bring their dreams and desires to life. With an atmosphere that's chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests' expectations at every possible turn.
Amidst fragrant pines and glistening peaks, One&Only Moonlight Basin is a glamorous return to simplicity. Fill days cascading down cool waters, unearthing the magic of Yellowstone National park, skiing on world renowned slopes and retreating to floating evergreen spaces. With abundant knowledge and generosity, we anticipate our guest's every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it's our passion.
Job Summary
The IT Specialist is responsible for providing technical assistance to computer system users. This includes answering questions and resolving computer issues for clients in person, via telephone, or from a remote location. They must assist regarding the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems in compliance with One&Only Resorts' standards of operations.
Key Duties & Responsibilities
* Install and perform minor repairs to hardware, software, and peripheral equipment following design or installation specifications
* Oversee the daily performance of computer systems
* Support the information system function within the resort, using appropriate systems management procedures and practices to ensure operating effectiveness and data integrity
* Assist the Director, IT in entire-network maintenance, including the administration and documentation of computer networks, telephone, and cable TV networks
* Read technical manuals, confers with users, and conducts computer diagnostics to investigate and resolve problems, providing technical support
* Answer users' inquiries regarding computer software and hardware operations to resolve problems
* Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, and appropriate software
* Confer with colleagues to establish requirements for new systems or modifications
* Develop training materials and procedures, and/or trains users in the proper use of hardware and software
* Use and handle IT equipment with care, according to the Director's instructions
* Maintain a record of daily data communication transactions, problems, remedial actions taken, and installation activities
* Refer major hardware and software problems and defective products to vendors / technicians for service
* Prepare evaluations of software and hardware, recommending improvements or upgrades
* Inspect equipment and reads order sheets to prepare deliveries to users
* Observe system functioning to verify correct operations and detect errors
* Attend briefings and meetings as requested
* Perform additional duties, as assigned by the Director, IT or other members of Management
Skills, Experience, & Educational Requirements
* Previous experience working in IT within a resort environment is preferred
* Relevant entry-level certifications preferred: CompTIA ITF+, A+, Network+, Security+, Microsoft MTA, and ITIL v3 Foundation
* Ability to translate complex technical issues into terms easily understood by end users
* Proficiency in Help Desk software, ticketing systems, and endpoint management tools
* Excellent customer service skills, even in times of high demand, low resources, or unhappy users
Benefits
* Medical insurance - 80% of premium paid by employer
* Health Savings Account with $50 employer contribution per pay period
* Dental, vision & life insurance - 100% of premium paid by employer
* 5 weeks of PTO (Paid Time Off)
* 8 paid holidays
* Uniform provided & complimentary laundering
* Complimentary transportation to/from resort
* Complimentary meal per shift
* Subsidized housing based on availability
* Discounts at F&B outlets on property
* 14 nights per year starting at $100/night* at Kerzner Properties worldwide
* Winter season includes complimentary ski pass to Big Sky Resort based on availability OR $225 reimbursement towards gym membership
Physical Requirements
The ideal candidate must be able to perform all physical requirements of the job in a safe manner, with or without reasonable accommodation. Physical requirements include, but are not limited to:
* Standing, walking, stooping, kneeling, and bending in an operational environment for extended periods
* Frequent bending, twisting, stooping, reaching, and pulling
* Lifting and carrying of loads weighing up to 30 pounds
* Remaining in a stationary position for long periods
* Constantly operating a computer and other office productivity machinery
* Working in outdoor environments, including high altitudes, that may present extreme weather conditions such as snow, ice, rain, heat, wind, etc.
Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.
Transportation Revenue System Specialist
Information technology internship job in Great Falls, MT
Works with and leads multi-disciplinary teams to help our customers design, test, implement, and oversee solutions for transportation revenue collection. The position will focus on design, procurement, development, testing, launch, operations, and oversight of road usage charging (RUC) and tolling pilots and programs, as well as emerging solutions such as integrated RUC and tolling systems, integrated in-vehicle and infrastructure-based technologies for revenue collection, and innovative business models for solution delivery. RUC systems include design, testing, training, and operations oversight for odometer data collection, automated vehicle-based data collection, back-office accounting and vehicle registry transaction systems, and customer support operations. Tolling systems include commercial back-office and customer back-end transaction processing for high-volume, interoperable toll collection systems. Examples of specific work tasks include:
-Creating system designs and corresponding documentation for innovative transportation revenue collection systems, including pilot and operational RUC and tolling programs
-Creating system requirements, business rules,s and use cases for transportation revenue systems procurement documentation
-Overseeing vendor design, development, and implementation of revenue collection systems on behalf of client agencies
-Supporting client procurements of system solutions.
-Designing and overseeing testing and evaluation of revenue system solutions
-Crafting and proposing policy and technical solutions to address client and stakeholder objectives and constraints
-Authoring papers and memoranda that frame technical issues, including alternative solutions, trade-offs, and considerations
-Managing tasks and projects, including scope, schedule, budget, and resource identification
-Presenting findings and recommendations to working groups, task forces, legislative committees, other public bodies, and the public
-Mentoring junior and mid-level staff in revenue collection systems
-Supporting business development efforts and proposals in areas related to the above
-Managing RUC and/or tolling projects
**Job Title:**
Transportation Revenue System Specialist
**Group:**
TSO
**Employment Type:**
Regular
**Minimum Qualifications:**
Bachelor's degree. 10 years of related experience. Domestic and/or international travel may be required. The frequency of travel is contingent on specific duties, responsibilities, and the essential functions of the position, which may vary depending on workload and project demands. Equivalent additional directly related experience will be considered in lieu of a degree.
**Preferred Qualifications:**
-Direct experience designing, operating, or otherwise supporting innovative transportation revenue collection systems
-Working understanding of top transportation public policy challenges facing U.S. federal, state, and local governments, including funding, technology, and energy
-Excellent analytical skills, including stakeholder and political awareness, especially as relates to revenue collection systems
-Fluency with financial analysis, including cost analysis of revenue collection systems
-Understanding of transportation technology and innovation trends
**EEO Statement:**
We attract the best people in the industry, supporting their efforts to learn and grow. We strive to create a challenging and progressive work environment. We provide career opportunities that span a variety of disciplines and geographic locations, with projects that our employees plan, design, build and operate as diverse as the needs of our clients. CDM Smith is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, pregnancy related conditions, childbirth and related medical conditions, sexual orientation, gender identity or gender expression), national origin, age, marital status, disability, veteran status, citizenship status, genetic information or any other characteristic protected by applicable law.
**Why CDM Smith?:**
Check out this video and find out why our team loves to work here! (*************************************************
**Join Us! CDM Smith - where amazing career journeys unfold.**
Imagine a place committed to offering an unmatched employee experience. Where you work on projects that are meaningful to you. Where you play an active part in shaping your career journey. Where your co-workers are invested in you and your success. Where you are encouraged and supported to do your very best and given the tools and resources to do so. Where it's a priority that the company takes good care of you and your family.
Our employees are the heart of our company. As an employer of choice, our goal is to provide a challenging, progressive and inclusive work environment which fosters personal leadership, career growth and development for every employee. We value passionate individuals who challenge the norm, deliver world-class solutions and bring diverse perspectives. Join our team, and together we will make a difference and change the world.
**Job Site Location:**
United States - Nationwide
**Agency Disclaimer:**
All vendors must have a signed CDM Smith Placement Agreement from the CDM Smith Recruitment Center Manager to receive payment for your placement. Verbal or written commitments from any other member of the CDM Smith staff will not be considered binding terms. All unsolicited resumes sent to CDM Smith and any resume submitted to any employee outside of CDM Smith Recruiting Center Team (RCT) will be considered property of CDM Smith. CDM Smith will not be held liable to pay a placement fee.
**Amount of Travel Required:**
10%
**Assignment Category:**
Fulltime-Regular
**Visa Sponsorship Available:**
No - We will not support sponsorship, i.e. H-1B or TN Visas for this position
**Background Check and Drug Testing Information:**
CDM Smith Inc. and its divisions and subsidiaries (hereafter collectively referred to as "CDM Smith") reserves the right to require background checks including criminal, employment, education, licensure, etc. as well as credit and motor vehicle when applicable for certain positions. In addition, CDM Smith may conduct drug testing for designated positions. Background checks are conducted after an offer of employment has been made in the United States. The timing of when background checks will be conducted on candidates for positions outside the United States will vary based on country statutory law but in no case, will the background check precede an interview. CDM Smith will conduct interviews of qualified individuals prior to requesting a criminal background check, and no job application submitted prior to such interview shall inquire into an applicant's criminal history. If this position is subject to a background check for any convictions related to its responsibilities and requirements, employment will be contingent upon successful completion of a background investigation including criminal history. Criminal history will not automatically disqualify a candidate. In addition, during employment individuals may be required by CDM Smith or a CDM Smith client to successfully complete additional background checks, including motor vehicle record as well as drug testing.
**Pay Range Minimum:**
$104,229
**Pay Range Maximum:**
$182,374
**Additional Compensation:**
All bonuses at CDM Smith are discretionary and may or may not apply to this position.
**Work Location Options:**
Hybrid Work Options may be considered for successful candidate.
**Massachusetts Applicants:**
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Cybersecurity-IT Specialist
Information technology internship job in Scobey, MT
Job Summary: The Cybersecurity Specialist engages in project management work related to the security of the Company's information systems. This role performs professionally as part of the IT team and is primarily responsible for the identification of security risks and vulnerabilities, the protection of corporate information/data networks (through policy, procedural and technological solutions), the detection of cybersecurity incidents, response to those incidents, and recovery from such incidents. The Cybersecurity Specialist will report on company progress with improvements to security practices, make recommendations on high priority risks, and work with employees on how to maintain and improve their security practices.
Essential Job Duties and Responsibilities
Stay up to date and knowledgeable on service provider and cybersecurity trends, plus new and recurring risks by reading, analyzing, and interpreting industry related articles (news releases, tech media resource guides/forums/blogs, and software/programming manuals).
Develop plan and approach to protect and maintain security of Nemont databases, networks, and information systems.
Learn about current attack trends, exploited vulnerabilities, legal actions, and potential risks.
Learn about the latest “best practices” to patch or remediate potential security risks.
Advise employees of potential risks and coordinate responses to potential problems and/or incidents.
Monitor the patching of known vulnerabilities and prioritize patching of imminent threats or risks.
Make recommendations of new tools or practices as they relate to cybersecurity.
Evaluate each potential Cybersecurity incident to determine if they are real threats or events caused by appropriate everyday use of employees.
Coordinate and document appropriate response to valid incidents.
Consider practices, policies, and procedures that affect the security of company networks and data.
Make recommendations for changes in practice, policy, or procedure to decrease risk of potential cyber threats.
Implement or aid in the implementation of practices, policies, or procedures to decrease risk and remediate vulnerabilities.
Oversee company cybersecurity training program through assignment of monthly training, phishing campaigns, and other corporate training as it relates to cyber security.
Scan, test, and coordinate 3rd party scanning and testing for company cybersecurity weaknesses.
Report on found issues and provide recommendations on practices or technological solutions to remediate them.
Meeting and maintaining compliance with local, state and federal regulations across all areas of this role's oversight is an expectation and key objective.
Uphold and demonstrate your commitment to Nemont's values in everything you do. Be Innovative-Create the environment where we continually improve and adapt, Be Kind-Our actions make a difference, Be Trustworthy-Do the right thing, take responsibility for our actions, and honor our commitments, and Be United-People are our purpose; unified teams build the strongest networks.
Performs various other IT related functions and duties as assigned.
Additional Job Duties and Responsibilities
Perform other duties and responsibilities as required to fulfill job function or as assigned.
Knowledge, Skills, and Abilities
Information Technology / Cybersecurity Related Knowledge: Comprehensive knowledge of theories, concepts and practices and ability to use in complex, difficult and/or unprecedented situations. The ability to understand physical network topologies and logical network concepts.
Analytical Skills: An advanced capability and skill with observing and assessing a situation and determining how to respond in a prompt and professional manner. Applies highly proficient and specialized skills that allows employee to function in situations that are varied, complex, and/or non-routine. Must be able to see patterns and trends and draw conclusions from observations across various situations. This includes an ability to learn and apply new skills in ever changing and upwardly increasing complex situations, where specific knowledge or skills to be proficient in cybersecurity requires constant learning and the ability to adapt to unknown circumstances.
Project Management Skills: At an advanced level, be proficient with organizing the planning process. Develop and direct detailed project schedules including tasks, accountabilities, and deadlines. Anticipate problems that may impede work. Communicates changes and progress. This role requires the ability to schedule, prioritize, and manage technical and interpersonal items to facilitate continuous improvement in the company's security posture.
Computer / Technical Skills: At an advanced level, be proficient with word processing and data entry tools and develop spreadsheets and presentations efficiently. Programs at an advanced level, along with conducting system analyses and troubleshooting reported concerns.
Administrative / General Office Equipment Operation: Efficiently use common office equipment (computer, digital camera, scanner, fax machine, copier, phone). Identify operational problems with common equipment and determine resolution. Repair and upgrade office and/or basic equipment.
Confidentiality: Maintain company / customer / vendor information and sensitive business matters private when facing a wide range of circumstances. Be knowledgeable of the authorized key contacts for disclosure of and to communicate with regarding restricted information.
Time Management: Requires the ability to use one's work time effectively and productively,
Customer and Personal Service: Working knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards, and evaluation of customer satisfaction.
Decision Making: Decisions have significant, broad implications for the management and operations of a division. This position contributes to decisions on the overall strategy and direction of the entire organization.
Problem Solving: Problems are highly varied, complex, and often non-recurring; require novel and creative approaches to resolution. New concepts and approaches may have to be developed.
Attention to Detail: Successful performance requires being careful about detail and thorough in completing work tasks.
Teamwork and Cooperation: Successful performance in this role requires being pleasant with others on the job and displaying a good-natured, cooperative attitude. Develop and maintain relationships to enhance workflow and work quality. Persuade, gain cooperation and acceptance of ideas or collaborate on significant projects. Handle sensitive issues and facilitate collaboration at the highest level.
Integrity: Successful performance in this role requires being honest and ethical.
Independence of Action: Results are defined; incumbent sets own goals and determines how to accomplish results with few or no guidelines to follow, although past practices may exist; supervisor/manager provides broad guidance and overall direction.
English Language: This role requires proficient working knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Oral Comprehension and Expression: The ability to listen / understand information / ideas presented through spoken words / sentences, paired with the ability to communicate information / ideas in speaking so others will understand.
Written Comprehension and Expression: The ability to read / understand information / ideas presented through written / typed words and sentences, paired with the ability to communicate information / ideas in writing so others understand.
Education/Experience
Any combination equivalent to the following education and experience that would provide the required knowledge, skills and abilities would qualify. A typical way to obtain the knowledge, skills, and abilities would be:
Successful completion of a 4-year / Bachelor's Degree in Cybersecurity, or a similarly related field of study.
Or an additional 5+ years' successful work experience in Cybersecurity or IT relevant field, as an equivalent to the degree requirement.
A minimum of 3-years of work experience performing work on Cybersecurity and IT related functions.
A valid, state issued, and insurable drivers' license.
Physical Demands
Sitting / standing at an office desk for up to 8 hours / day or longer depending on the demands of the job.
Frequent use of technology, computers, devices, keyboards, etc. (Repetitive hand motion and typing like functions).
Performs functions that present physical hazards, such as proximity to moving mechanical parts, moving vehicles, electrical current, working on scaffolding / ladders and high places, or exposure to chemicals in work setting.
Hearing, listening, talking, standing, walking, bending, stooping, reaching, kneeling, squatting, balancing, pushing/pulling, and climbing stairs are all expectations of this role, although some of these functions may be more seldom performed than others.
Must follow all company safety policies / procedures and always use appropriate personal protective equipment (PPE).
Must be able to lift 30 pounds at times.
Must be able to access and navigate each department at the organization's facilities.
Working Schedule and Conditions
Monday through Friday, flexible and variable work schedule.
Normal office environment with little exposure to excessive noise, dust, temperature and the like.
Moderate to extended viewing of CRT screen.
Drive to various locations on a regular basis.
Additional Information
This is not intended to be all-inclusive. The successful candidate will also perform other reasonably related business duties as assigned. Nemont reserves the right to revise or change job duties and responsibilities as the need arises. This job description does not constitute a written or implied contract of employment.
Tier II Help Desk Technician - Journeyman
Information technology internship job in Helena, MT
Provides ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms. Provides hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Serves as escalation point for Level 1 and Level 2 troubleshooting.
ASM Research provides services in support of the Military OneSource Program for military members and their families, similar to a commercial Employee Assistance Program (EAP). This program provides a broad array of information, resources, referrals, and counseling to about 4.7 million persons or "participants," which includes military service members, their families, and eligible civilians at locations worldwide. Services are provided through a 24/7 contact center accessible via internet website, toll free telephone, secure real-time text/video chat, email, or postal mail and include non-medical counseling; financial counseling; tax assistance; spouse education and career information; adoption information; child care; Exceptional Family Member Programs (EFMPs); deployment support; disability information; elder care; educational services for adults, children, and youth; relocation services; pet care; health and wellness coaching; housing assistance; legal service referrals; single service member services; lodging; military benefits; relationship support; skill building services for parenting; spouse relocation and transition; peer-to-peer support; and support for everyday issues (e.g., locating a plumber or automobile mechanic).
Military OneSource Tier II Help Desk Technicians provide technical troubleshooting and assistance to Military OneSource program users for the program's cloud computing environment, desktop applications, and cloud-based telephony client, resolving support requests while meeting customer satisfaction and continuous service delivery demands.
**Job Responsibilities**
+ Assists users with logged IT-related incidents when called upon.
+ Responsible for taking ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible, usually by remote diagnosis on the phone or via Internet online support.
+ When necessary, elevates issue to the appropriate Tier III resources for cloud computing or cloud-based telephony support.
+ Maintains excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization.
+ Installs, configures, patches and maintains appropriate technologies (e.g. servers/databases/network/ storage/software solutions).
+ Analyzes system performance indicators and recommends improvement actions.
**Minimum Qualifications**
+ US citizen and fluent English speaker
+ Current, active DoD Secret Security Clearance
+ Bachelor's degree and 5 years of experience providing computer/network user support in a help desk environment (additional 4 years of work experience may be considered in lieu of Bachelor's degree)
+ Excellent customer service and communications skills
+ Solid working knowledge of standard computer software (Microsoft Office business suite to include Outlook, Word, Excel, PowerPoint, and Project)..
**Other Job Specific Skills**
+ Strong knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams.
+ Applies standard methodology, techniques, procedures and criteria.
+ Ability to analyze, troubleshoot and resolve complex system hardware, software or networking related problems.
+ Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees.
+ Exceptional customer service skills.
+ Experience with cloud infrastructure, digital workspace, and storage technology.
+ Understanding of ITIL Foundation
+ AWS Cloud Practitioner
+ CompTIA A+ CompTIA Cloud **Compensation Ranges**
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
**EEO Requirements**
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
**Disclaimer**
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
$28.51 - $41.35
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.