Information Technology Internship Jobs in Highland City, FL

Tampa, Hybrid Competitive Salary & Benefits We are Systal: a global managed network, cloud and security transformation specialist. We provide complex and strategic technology services for enterprise businesses, managing 200,000+ assets across 93 countries. These services help our customers achieve strategic technology transformation and maximise the business value, security and innovative potential of their IT infrastructure. We are seeking analytical and detail orientated Technical Support specialists still in the early stages of their delivery careers. This role is ideal for someone keen to problem solve for large scale customers across various networks. What will you be doing? Providing technical support to various customers, including problem determination, resolution, and escalation as needed. Proactively managing high severity and priority incidents from identification to resolution. Collaborating with other internal/external IT resources to identify problems and restore services. Assisting customers via online helpdesk system, telephone, and remote support tools to diagnose technical issues related to PC operating systems, applications, network, servers, and peripherals. Resolving and tracking incidents with network, servers, PC operating systems, applications, and peripherals in accordance with IT Service Desk procedures. Performing security administration functions for user access, data access, and remote access. Documenting all incidents, outages, status, and resolutions in accordance with IT Service Desk procedures. Who are we looking for? At least 1 year of experience in an IT Helpdesk environment or relevant work experience supporting remote external customers. Associate degree or technical school specializing in Information Technology (comparable combination of experience and high school diploma/equivalent also considered). Experience using Active Directory to setup new / manage existing users. Must be able to create and manage distribution lists. Experience setting up, managing, troubleshooting & supporting O365. Experience in installing / configuring / mapping network drives & printers. Experience in troubleshooting VPN connection for REMOTE users. Why come and work with us at Systal? Competitive salary, benefits package and commission structure. Unrivalled training and development, ensuring you stay at the top of your field. We want you to be the best in your chosen field and continuously support training. Fantastic working environment - our state-of-the-art offices and established remote teams create a positive environment to work in both in person and virtually.

NO C2C-Sponsorship not available at this time SNI Technology has partnered with an organization in Kissimmee who is seeking a GIS Technician for a long term contract. This a great opportunity for a junior GIS technician. Key Responsibilities: Collect, process, and analyze spatial and non-spatial data from various sources. Create, edit, and maintain GIS databases, layers, and metadata. Produce high-quality maps, reports, and visualizations to support decision-making. Utilize GIS software (such as ArcGIS Pro, ArcGIS Online, QGIS) to develop and manage spatial datasets. Conduct geospatial analysis and support spatial data integration with other systems. Assist in field data collection using GPS and mobile GIS applications. Troubleshoot GIS-related issues and provide technical support to team members. Maintain documentation of GIS processes, procedures, and data sources. Work collaboratively with planners, engineers, environmental scientists, and other stakeholders. Required Qualifications: Associate's or Bachelor's degree in Geography, GIS, Environmental Science, Urban Planning, or a related field. Proficiency in GIS software such as Esri ArcGIS Pro, ArcGIS Online, and QGIS. Strong understanding of spatial analysis, geoprocessing tools, and data management. Experience working with geodatabases, shapefiles, and spatial datasets. Familiarity with GPS data collection and mobile GIS applications. Ability to interpret and analyze spatial data for decision-making purposes. Excellent attention to detail, organization, and problem-solving skills. Strong written and verbal communication skills. Preferred Qualifications: Experience with Python scripting, SQL, or ModelBuilder for GIS automation. Knowledge of remote sensing, LiDAR, and aerial imagery interpretation. Familiarity with AutoCAD, GPS survey equipment, or other geospatial tools. Understanding of cartographic principles and data visualization best practices. Previous experience in municipal, environmental, or utility-based GIS applications. Work Environment: Office setting with occasional fieldwork as needed. Use of GIS software and computer systems for extended periods. Collaboration with various departments and external partners. If you are passionate about geospatial technology and want to contribute to meaningful GIS projects, we encourage you to apply!

“We create happiness.” That's our motto at Walt Disney Parks and Resorts! And it permeates everything we do. At Disney, you'll help encourage that magic by enabling our teams to push the limits and build the never-before-seen! Are you ready to join this team and make an impact?" The primary role of the Building Information Modeling (BIM) Technical Specialist is to manage the BIM process for a varying scale project portfolio in a multi-discipline Architectural and Engineering (A/E) design management and sustainment environment. You will seek out and resolve issues through close interaction with other team members, with other departments within Disney, including Disney IT and other lines of business, and external collaborators and vendors. You will provide technical support to team members from multiple disciplines to allow them to use the technology required for their work and to allow them to perform their roles. This position reports to the manager of Project Design Support, Facilities Asset Management. What You Will Do General Support for BIM and Computer-Aided Design (CAD) implementation for Project Portfolio and Sustainment Tasks. Work with Consultants and Sub-consultants to assure that they have implemented the most current BIM/CAD standards. Maintain Revit and AutoCAD template files to align with Company and industry standards. Coordination of access rights to server and cloud-based data sources, auditing access on a quarterly basis. Support the digital document archive and retrieval for projects. Manage BIM/CAD project setup using Company project templates, workspaces, and libraries Enforce company drafting and modeling standards and procedures on applicable projects. Provide production BIM/CAD support to Architects and Engineers to meet project and sustainment needs, including creation of content, creation of parameters, and support of interoperability workflows. Collaborate with partners across the Company on BIM implementation and enforcement, including design, construction, technology, legal, security and procurement teams. Evaluate new BIM related software and technologies to support efficiency in production following Company security and legal standards and provide feedback with partner organizations. Assist projects with DWG, RVT, IFC, and PDF file auditing and packaging for project turnover. Required Qualifications & Skills Familiarity with implementing standards on Revit based workflows for projects of a variety of scales. Familiarity with implementing CAD standards in AutoCAD (Architecture, MEP, Mechanical, Electrical or regular AutoCAD) and Civil 3D. Knowledge of model coordination and clash detection tools, workflows and procedures. Experience with Bluebeam Revu and Studio Sessions for collaboration. Preferred Qualifications Basic knowledge of Geospatial Information Systems (GIS). Basic knowledge of RIB (Formerly BSD) SpecLink/SpecLink Cloud. Knowledge/Experience in the use of Rhino, Maya, SketchUp or other 3D modeling software for design and construction purposes. Understanding of BIM Models' role in Building Lifecycle Management. Experience in using BIM 360/Autodesk Construction Cloud. Required Education 4-Year Bachelor's or Arts or Sciences in Architecture, Engineering, Construction Management or related field from and accredited college or university program Additional Information Benefits and Perks: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at **************************************** #DXFOS #DXMEDIA #LI_EB1

About the Unit The IT Site Support position is responsible for troubleshooting and proactively managing the infrastructure support issues for over 10 locations in the U.S. and Eastern Canada. This role will function as on-site help desk and on-site/remote support for over 300 local and remote users, maintain the Tampa Office Server room, and assist LATAM with SOPs. The overall responsibilities and accountabilities include: Proactively manage the infrastructure and support issues for over 10 locations in the U.S. and Eastern Canada. Travel to remote sites may be necessary on short notice. Support End Users. Maintenance and operations of local IT equipment in US locations. Be the IT Subject Matter Expert (SME) regarding all site IT matters. Participate and contribute to central and local IT projects as the site IT SME. Build, maintain and improve IT knowledge among end-users. Contribute to building and maintaining the IT knowledge database. Act as IT local representative for central IT Services and deliveries according to IT policies, standards, solutions, and governance. Execute ITOS and ITBS tasks on site, based on Operational Level Agreements (OLAs) with IT vendors, or approved business needs. Reports to Lead IT Site Support Responsibilities IT On Site Support: Monitor relevant queue or queues in the IT Service Management tool (Service Now). Take on assigned tasks from queue and fulfill tasks according to Service Level and Operation Level Agreements. Ensure good discipline in updates and closure of tasks / tickets in IT Service Management tool. Liaison for information related to local environment and culture - Onsite contact person and guide for break & fix technicians from assigned 3rd party; Ensure access to relevant data rooms with supported equipment; Provide skilled company-specific knowledge on local conditions and operations; Local presence of IT professionals for Incident, Problem, and Request processing (hands and eyes) according to instructions provided in ticket. Handle defined tasks for the management of local IT assets - Pick up parts from stock to handle immediate needs related to On-site support (e.g., change broken keyboard or replace damaged cable); Perform stock management (track levels, stock in, stock out) according to process; Perform purchase and delivery when required according to process. IMACD tasks: IMACD includes physical install, move, add, change, and disposal of relevant IT equipment and software for workstations, notebooks, mobile devices, LAN equipment, printers, telephony, servers, and other relevant equipment when remote execution cannot be performed. The following tasks are in the scope (handled according to procedures provided): Installation and verification of new equipment; this may include site preparation, software load, configuration parameters, and user familiarization on products and services; Move of existing equipment to new locations; Adding new accessories; Change of existing configurations due to events such as new users, data transfer, or migration to new operating systems; De-installation, with or without disposal of existing products and systems. Update Asset Management and/or IT Service Management tool according to process to reflect the action taken (e.g., change status or location). The ITSS will act as the face-to-face contact for the end user when there is an issue that the Service Desk is unable to resolve over the phone or through email communication. Troubleshooting hardware, networking, and software related queries for computers with a standard image. End User training on Internal IT workplace solutions according to training material provided. IT Business Support: Local IT support of equipment not covered by central IT: Provide all tasks described in IT On Site Support role description (as mentioned above) for approved local equipment, software, applications and systems not being delivered or supported by Central IT. Facility support - Collaboration with local Facility Management to ensure facility equipment such as, but not limited to; server rooms HVAC and UPS, A/V systems, access control systems and security video control; telephony and other communication solutions is in good shape. Contribute to projects - Participate according to instructions in assigned projects. Knowledge sharing - Document and share knowledge, experiences, local and central work instructions, relevant site information, good practice examples and other relevant material Support other ITSS and act a ITSS at other sites when required. Desired Skills and Experience The IT Site Support position is responsible for troubleshooting and proactively managing the infrastructure support issues for over 10 locations in the U.S. and Eastern Canada. This role will function as on-site help desk and on-site/remote support for over 300 local and remote users, maintain the Tampa Office Server room, and assist LATAM with SOPs. The overall responsibilities and accountabilities include: Proactively manage the infrastructure and support issues for over 10 locations in the U.S. and Eastern Canada. Travel to remote sites may be necessary on short notice. Support End Users. Maintenance and operations of local IT equipment in US locations. Be the IT Subject Matter Expert (SME) regarding all site IT matters. Participate and contribute to central and local IT projects as the site IT SME. Build, maintain and improve IT knowledge among end-users. Contribute to building and maintaining the IT knowledge database. Act as IT local representative for central IT Services and deliveries according to IT policies, standards, solutions, and governance. Execute ITOS and ITBS tasks on site, based on Operational Level Agreements (OLAs) with IT vendors, or approved business needs. Reports to Lead IT Site Support Responsibilities IT On Site Support: Monitor relevant queue or queues in the IT Service Management tool (Service Now). Take on assigned tasks from queue and fulfill tasks according to Service Level and Operation Level Agreements. Ensure good discipline in updates and closure of tasks / tickets in IT Service Management tool. Liaison for information related to local environment and culture - Onsite contact person and guide for break & fix technicians from assigned 3rd party; Ensure access to relevant data rooms with supported equipment; Provide skilled company-specific knowledge on local conditions and operations; Local presence of IT professionals for Incident, Problem, and Request processing (hands and eyes) according to instructions provided in ticket. Handle defined tasks for the management of local IT assets - Pick up parts from stock to handle immediate needs related to On-site support (e.g., change broken keyboard or replace damaged cable); Perform stock management (track levels, stock in, stock out) according to process; Perform purchase and delivery when required according to process. IMACD tasks: IMACD includes physical install, move, add, change, and disposal of relevant IT equipment and software for workstations, notebooks, mobile devices, LAN equipment, printers, telephony, servers, and other relevant equipment when remote execution cannot be performed. The following tasks are in the scope (handled according to procedures provided): Installation and verification of new equipment; this may include site preparation, software load, configuration parameters, and user familiarization on products and services; Move of existing equipment to new locations; Adding new accessories; Change of existing configurations due to events such as new users, data transfer, or migration to new operating systems; De-installation, with or without disposal of existing products and systems. Update Asset Management and/or IT Service Management tool according to process to reflect the action taken (e.g., change status or location). The ITSS will act as the face-to-face contact for the end user when there is an issue that the Service Desk is unable to resolve over the phone or through email communication. Troubleshooting hardware, networking, and software related queries for computers with a standard image. End User training on Internal IT workplace solutions according to training material provided. IT Business Support: Local IT support of equipment not covered by central IT: Provide all tasks described in IT On Site Support role description (as mentioned above) for approved local equipment, software, applications and systems not being delivered or supported by Central IT. Facility support - Collaboration All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

SAIC has an immediate opening for a PC Technician. The PC Technician shall provide support for day-to-day operations for SOCOM located at MacDill AFB, Tampa, FL. The ideal candidate will provide computer technical support to maintain, analyze, troubleshoot, and restore computer and information systems to an operational status, to include personal computers, thin/zero clients, laptops, and peripherals. The goal is to ensure data, voice, video, and communication requirements are correctly provisioned and operational to support assured communication between warfighters and Senior Defense Officials. Roles and Responsibilities: Under minimal supervision, provide front-line support to end users to include interacting with network services, software systems engineering and asset management to restore service and/or identify core problems. Provides on-site technical support by performing installation, repair, and preventative maintenance of workstations and related software/hardware. Troubleshoot software and hardware failures and apply domain specific knowledge in order to return equipment to operational status within agreed upon Service Level Agreement parameters. Interact daily with supervisor, peer groups and customers in order to manage work flow in timely and professional manner. Responsible for removal and proper disposal of old equipment and data deemed classified. Operational requirements dictate being onsite Monday through Friday during normal business hours and occasional support during a weekend to support readiness requirements. Responsible for documenting, upgrading, and replacing hardware and software systems. Support and maintain user account information including administration rights, security and system groups. Responsible for implementing fixes and patches through various means such as registry edits, patch installation, Active Directory Security Policy configuration and various application testing. Install, troubleshoot, repair, operate, and maintain computers, workstations, laptops, thin clients, printers, scanners, and any other equipment within the scope of this task. Qualifications - External Associate's degree & 3+ years of experience OR High School Diploma and 5+ years. Additional training, technical certification and/or experience may be substituted in lieu of a degree. Active DoD Top Secret is required in order to be considered for this opportunity. Must be able to obtain an SCI. DoD 8570 IAT-II certification is required and satisfied by holding CompTIA Security+ (SY0-301) certification. One Computing Environment certification is required: MCSA: Windows 10 OR MSCA: Windows Server 2016 OR Microsoft 365 Certified Modern Desktop Administrator OR Microsoft Intermediate Level Certification: MCA. Passport: this position may require up to 10% of travel and requires a civilian (blue) passport. Extensive experience with troubleshooting Microsoft OS (Windows 10), Active Directory, Microsoft Office suite. Ability to work in a dynamic environment and non-standard hours when needed, mission focused. Desired: Self-motivated, creative, willing to work as a member of a team, organized and able to manage individual schedules. Extensive networking/client-server applications experience. Thorough knowledge of printers (hardware/software), specifically in an enterprise environment and in applying security measure to standard configurations. Desired certifications CompTIA A+, Network+, MCP Windows 7, ITILv3. Remedy Help Desk, LAN/WAN troubleshooting, thorough understanding of TCP/IP based networking. Must be competent to work as part of a team on all phases of customer support to include physical activities such as moving printers, workstations, scanner and other items. Experience with image/load set deployment in an enterprise environment (Norton Ghostcast, PXE, image cloning). About SAIC SAIC is a premier Fortune 500 technology integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, civilian and intelligence markets includes secure high-end solutions in mission IT, enterprise IT, engineering services and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives. We are approximately 24,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.4 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom. Policies: SAIC accepts applications on an ongoing basis and there is no deadline. Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.

Job Title: IT Asset Management (ITAM) Analyst - Procurement & Project Focus Job Type: 6 month contract Reports To: ITAM Lead We are seeking a detail-oriented and proactive IT Asset Management (ITAM) Analyst with a strong background in procurement, asset acquisition, and project coordination to join our growing team. This mid-level role is responsible for managing the lifecycle of IT assets, ensuring compliance with corporate and vendor policies, and driving efficiency in asset acquisition, tracking, and retirement processes. The ideal candidate will bring a blend of analytical skills, procurement knowledge, and the ability to manage cross-functional initiatives. Key Responsibilities: Support the end-to-end IT asset lifecycle, including acquisition, deployment, maintenance, and disposal of hardware and software assets. Collaborate with Procurement to manage vendor relationships, negotiate pricing, and ensure timely delivery of IT equipment and software. Track purchase orders, receipts, and invoices to maintain accurate financial and inventory records. Partner with Finance and Legal teams to ensure software compliance and license optimization. Use ITAM tools and CMDB platforms to maintain accurate and up-to-date asset records. Lead or contribute to ITAM-related projects (e.g., audits, tool implementations, process improvements). Identify opportunities for cost savings and efficiency through effective asset utilization and contract management. Develop and maintain documentation, including policies, procedures, and process flows. Support internal audits, risk assessments, and compliance reporting. Collaborate with stakeholders to ensure smooth execution of IT asset-related projects. Required Qualifications: 5 years of experience in IT Asset Management, Procurement, or related field. Working knowledge of IT hardware/software lifecycle, vendor engagement, and inventory control. Experience managing or contributing to IT or operations projects. Strong data analysis and reporting skills; proficiency in Excel and ITAM/CMDB platforms (e.g., ServiceNow). Familiarity with software licensing models and compliance requirements. Excellent organizational and communication skills. Ability to work independently and collaboratively in a fast-paced environment. Preferred Qualifications: Information Technology, Supply Chain, or related field. ITIL Foundation or Certified IT Asset Manager (CITAM/CHAMP) certification. Project Management/coordination experience. Experience in large enterprise or global environments.

As a Field Support Technician with minimum of one to three years of technical experience in providing quality services to the end users which includes the following key roles and responsibilities: Provide customer facing end-user support that includes: Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software. Perform Break Fix, Desk Side Support, IMACD's, Data Migration, Refreshes, etc. Perform onsite updates, Configuration changes, or Software installations. Provide onsite technical assistance to End Users. Identifies potential issues that could adversely impact End User experience and follows through on action steps to prevent. Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed. Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement) Perform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs. Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance, and upgrades. Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support. Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites. Provide On-call support if required outside business hours on a rotational basis. HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to ****************** for investigation. Compensation and Benefits A candidate's pay within the range will depend on their work location, skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.

Software Developer Intern - Join Our Team in Tampa, FL We're looking for a Software Developer Intern to join our small but growing software company in Tampa, Florida. We build innovative mobile applications and value creativity, adaptability, and problem-solving. If you're eager to gain hands-on experience and work on real projects, this is the opportunity for you! What You'll Do • Develop and maintain scalable backend applications using Python • Work with Django and other frameworks to build APIs and backend services • Optimize applications for performance, security, and scalability • Collaborate with developers, designers, and product managers to bring ideas to life • Gain experience with DevOps tools, cloud platforms, and CI/CD pipelines • (Optional, if skilled in frontend or mobile development) : • Build interactive front-end features using JavaScript frameworks • Develop iOS applications using Swift What We're Looking For Must-Have Skills: • Strong experience with Python, JavaScript, or swift • Understanding of backend development and API design • Familiarity with databases and web frameworks • Problem-solving skills and ability to work in a fast-paced environment Nice-to-Have Skills: • Experience with Django, React or similar frameworks • Knowledge of AWS, GCP, or other cloud platforms • Understanding of DevOps and CI/CD processes • (Optional, if interested in full-stack or mobile development) : • Experience with JavaScript and front-end frameworks • Familiarity with Swift and iOS development Why Join Us? • Work on real projects that make an impact • Gain valuable hands-on experience in a professional development environment • Learn from a team that values growth, innovation, and collaboration • Potential for future opportunities as we expand This is an unpaid internship and can be used for college credit where applicable.

Why it's worth it: If you are a student looking to gain experience with IT fundamentals, this could be the job for you! As a Help Desk Intern, you will be responsible for providing technical assistance and support related to computer systems, hardware, or software. You will respond to queries, run diagnostic programs, isolate problems, and determine/ implement solutions. This is a great opportunity for someone interested in learning about the IT Security field, as well. The everyday hustle: Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Manage and configure enterprise level service management software Respond to queries either in person, through email or over the phone. Maintain daily performance of computer systems. Respond to email messages for customers seeking help. Ask questions to determine nature of problem. Walk customer through problem-solving process. Install, modify, and repair computer hardware and software. Clean up computers. Run diagnostic programs to resolve problems. Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems. Install computer peripherals for users. Follow up with customers to ensure issue has been resolved. Gain feedback from customers about computer usage. Run reports to determine malfunctions that continue to occur. Do you have what it takes? Currently pursuing a bachelor's degree in a Computer Science related field Basic understanding of Linux and Windows operating systems. Basic understanding of Networking concepts (TCP, UDP) Experience resolving basic computer issues Experience resolving software related issues Ability to demonstrate good attitude, energy, and effort

is located in our Tampa, FL office. This is NOT a remote role** DEX Imaging is a leading provider of document handling equipment and services with multiple offices and locations throughout the United States. Vendor agnostic providing the best document handling solutions in the industry with no dependency on a single manufacturer. DEX Imaging is a leader in information technology and a manufacturer of associated electronic document handling reporting devices. We are looking for an IT Services Hardware Tech (Working Full Time, in Office) to act as a hardware setup resource for internal users, as well as work with several vendors from Dex's managed IT services. They respond to incoming requests for IT support and resolve network, hardware and software issues with computers. They also perform technical maintenance and software installations and updates. Duties and Responsibilities Check in hardware for imaging to get time frame for the devices. Deploy the image to hardware that comes in. Check periodically throughout the day for shipping downstairs. Process hardware that has fallen out of DEX standard for recycling. Communicate with the Tier 1 and make sure any hardware that needs to be shipped is taken to our shipping department. Assist the Transition Tech and setup hardware for new hires while collecting hardware from termed employees. Once monthly communicate with MacDonald for damaged or broken hardware pickup. Clean termed users' hardware before giving them to be checked into inventory. Connect hardware for remote working Tier ones to be setup. Experience and Qualifications High School diploma required, technical school or 2 plus years of IT helpdesk experience preferred. CompTIA A+ Certification or equivalent experience preferred. Knowledge of Windows 7, Mac OS X, Google Collaboration Apps and Office 365. Knowledge of Mac and PC hardware, Printers, scanners, computer peripherals, Mobile devices (iOS, Android). Strong customer service and troubleshooting skills. Ability to communicate technical information, both verbal and written, to a wide range of end-users. Good understanding of computer systems, mobile devices, and other tech products. Ability to diagnose and resolve basic technical issues. Experience with desktop security products. Dex Benefits After 90 days, accrue paid time off After 60 days, eligible for 401K, health benefits (Medical, Dental, Vision & Life) Paid holidays DEX Imaging is an equal opportunity employer and does not discriminate or allow discrimination on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state, or local law. DEX Imaging promotes affirmative action for minorities, women, disabled persons, and veterans.

Under general supervision, the IT Support Specialist provides support to end users for computer hardware and software support. Ensures prompt service response through the monitoring and management of the intake of all incidents and support requests through all accepted channels (phone, email, ticket system/web portal, walk up). Provides on-site, remote, and VPN user support. Essential Duties Create, update, and close tickets. First response to all support requests through all channels: phone, web tickets, email requests, walk ups. Determines impact and urgency of an incident and support request to determine priority. Perform initial triage and troubleshooting of all tickets across all knowledge domains. Resolve all tickets within scope through use of experience, knowledgebase, or peer collaboration. Escalates unresolved requests and incidents to IT Support Specialists II and/or III. Escalate or assign tickets to appropriate resource with complete documentation of all actions and steps taken in any attempt to resolve. Record all outages within the ticketing system and send communications as appropriate. Provide instructional training to end users. Manage, and deploy hardware and software solutions for MBI employees. Maintain a record of knowledge/solutions within a structured knowledgebase. Validate employee compliance to IT policy and procedures during all tasks, taking action, reporting, or escalating as necessary. Collaborate with HR and Management Team during employee on boarding/offboarding procedures. Routine on-call after hour support. General audio/video and web conferencing support. Works with hardware vendors to get desktop and laptops equipment replaced or repaired. Minimal server, network, and VOIP hardware support. Maintain all MDF/IDF areas. Responsible for hardware purchasing and order reconciliation. Maintain an accurate inventory of all computer hardware assets within your region by utilizing SNOW, SCCM, and MAC forms. Manage the hardware life-cycle process by reclaiming, repurposing, and decommissioning necessary hardware assets. Required Qualifications Strong customer service, time management, and organizational skills required Collaborate with multiple technology teams such as the IT Security Team, Server Team, and VOIP Team Travel may be necessary (under 10%) Required Experience 0-4+ years related experience Two-year degree in Computer Science, Information Systems or related field; applicable experience accepted in lieu of degree US Citizenship Required Highly Preferred Experience Experience with Mac Operating Systems iOS Experience Powershell Scripting ITIL Foundational Certification Workplace Location The position can be located in our office in Tampa, FL, Orlando, FL or Little Rock, AR. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear and sit. Specific vision abilities required by this job include close vision. While performing the duties of this job, the employee is regularly required to talk or hear; sit and use fine motor control. Specific vision abilities required by this job include close vision. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Compensation The approximate compensation range for this position is $30.79 to $38.79. This compensation range is a good faith estimate for the position at the time of posting. Actual compensation is dependent upon factors such as education, qualifications, experience, skillset, and physical work location.

Join PatientPoint to be part of a dynamic team committed to empower better health. As a leading digital health company, we innovate to positively impact patient behaviors. Our purpose-driven approach offers an inspirational career opportunity where you can contribute to improving health outcomes for millions of patients nationwide. Job Summary A Technical Support Specialist, L1 career at PatientPoint is rewarding and exciting as you will collaborate directly with a variety Provider office staff to resolve device issues, while providing exceptional customer experience. We are all about making the doctor-patient engagement better and you could be a part of our journey! What You Will Do Ongoing daily outreach to customers to provide level one technical support Build relationships with both customers and vendors Efficiently respond to practice and partner questions issues; effectively collaborate with appropriate service resources to ensure resolution in a timely manner Meet performance standards for quantity and quality of customer interactions Autonomously manage and troubleshoot issues Develop thorough knowledge and understanding of customer challenges, expectations and success measure Develop ongoing documentation of practices for all customer interactions Work collaboratively with internal Customer Success and Onboarding Teammates What We Need Minimum 2 years' experience in customer service role. Consistent ability to craft clear, grammatically correct, and professional business communication. Desired Qualifications Strong work ethic and quality standards Detail-orientation - strong attention to detail and focus on accuracy Proven problem solving and decision-making skills What You'll Need to Succeed Professional demeanor to successfully represent and serve as part of the PatientPoint brand Ability to quickly learn the Company's products and services Curiosity and a commitment to continuous learning Motivated self-starter who proactively takes initiative Poise under pressure and ability to work in a fast-paced, high-stress environment Highly effective problem-solver with ability to quickly acknowledge when issues should be escalated Excellent verbal and written communication skills Strong interpersonal skills - ability to establish and maintain influential relationships, utilize empathy, and collaborate closely across multiple teams Exceptional organizational skills and ability to juggle competing priorities Advanced skills in Microsoft Word, Excel and PowerPoint About PatientPoint: PatientPoint is a leading digital health company that connects patients, healthcare providers and life sciences companies with the right information in the moments care decisions are made. Our solutions are proven to influence patient behavior and improve health outcomes, driving value for all stakeholders. Across the nation's largest network of connected digital devices in 35,000 physician offices, PatientPoint solutions empower better health for more than 750 million patient visits each year. Latest News & Innovations: Named A Best Place to Work Across Multiple Prestigious Platforms! Read More Featured on Built In's article "Companies That Pay Well". Read More Now Culture Content Certified by VentureFizz. Read More What We Offer: We know you bring your whole self to work every day, and we are committed to supporting our full-time teammates with a comprehensive range of modernized benefits and cultural perks. We offer competitive compensation, flexible time off to recharge, hybrid work options, mental and emotional wellness resources, a 401K plan, and

Who we are We're The Beck Group, the largest and most innovative integrated building firm in the country. We are focused on delivering design and construction excellence on a broad range of project types. Headquartered in downtown Dallas, with offices in Atlanta, Austin, Charlotte, Denver, Fort Lauderdale, Fort Worth, Mexico City, and Tampa, we believe a better process and outcome results from working together. At Beck, you will find yourself surrounded by passionate colleagues who have a collaborative mindset and care about each other. We are committed to hiring the best and brightest within our industry, and that's why we are seeking experienced professionals like you to help transform the industry and continue building Beck's respected reputation. What you bring to the table The Beck Group has an immediate need for an IT Support Technician to join the technology team in our Tampa office. The IT Support Technician is the central point of contact for all IT related incidents and service requests. The role of the IT Support Technician is responsible for maintaining computing and printing environments by providing onsite, and remote hardware and software system support. The IT Support Technician is responsible for resolving support requests as well as meeting customer satisfaction and continuous service delivery demands. This individual will provide hardware diagnostics and repair on laptops, printers, and server equipment for field sites/offices. Regular travel is required. IT Support staff work in a dynamic, fast-paced environment which provides services over the phone, through e-mail, and in person. The position involves the following essential functions: * Assists jobsite/field personnel with technology issues * Installs, supports, and maintains operating systems and applications for Windows, Mac OS, iOS, and Android platforms * Assists with implementation and troubleshooting of network configurations at remote sites * Assists with maintaining and troubleshooting conference room audio/visual hardware * Determines hardware and software requirements related to field sites * Diagnose software issues across a wide range of software * Diagnose workstation hardware issues and replace defective components * Coordinates and collaborates with IT staff on projects, tasks, and day-to-day activities * Perform related duties as assigned by supervisor * Maintains compliance with all company policies and procedures * Accurately record, update, and document requests using the IT service desk system * Maintain excellent verbal and written communication skills effectively with technical and non-technical colleagues at all levels in the organization * Training/instructing end users in IT system and application use * Maintain a world class level of customer service, ensuring that all customers are treated respectfully and their requests met in a timely manner * Continually learn new skills and apply new methods in a dynamic and collaborative environment * Create, maintain, and publish relevant support documentation to assist users in the quick resolution of their incidents and service requests and enable them to become more self-sufficient KNOWLEDGE/SKILLS * 3+ years experience of hands-on and remote support * Degree from 4-year or technical college, or equivalent experience * Must have excellent communication and customer service skills * In-depth knowledge required of desktop and laptop hardware * In-depth knowledge required of Windows 10/11, iOS, Zoom, Teams, modern web browsers, and Microsoft Office suite. Knowledge of Adobe Photoshop, Bluebeam, SharePoint, Mac OS, is preferred. * Experience with laptop imaging and software deployment tools * Experience creating application packages a plus * Able to manage priorities and tasks without direct supervision * Strong troubleshooting skills required * Ability to learn new software and systems rapidly a must * Prior experience in supporting software and Windows-based hardware. Must have a solid working knowledge of Microsoft products and networks. * Experience with architecture programs in the Autodesk suite, Rhino 3D, and SketchUp is preferrable * Desire to continue education through trade shows, seminars, online courses, etc. * Works well autonomously and in a team-oriented environment * Strong ability to multi-task and communicate effectively with other departments * Strong attention to detail and the ability to follow problems to their resolution * Ability to prioritize, manage and perform under pressure Working Conditions Responsibilities sometimes require working evenings and weekends with little advanced notice. Travel to regional offices and project sites required. This position supports the Atlanta and Tampa offices, so monthly travel is required. Physical Demands Frequently required to sit, stand, and move about the office; frequently operates a computer and other office productivity equipment; constantly communicates with Beck employees and external vendors/consultants; ability to adhere to timely and consistent attendance; ability to lift 40 pounds. Some project sites may require proof of vaccination or recent negative COVID-19 test. Beck's Benefits At Beck our team member experience goes beyond your day-to-day work activities - we also want to support the rest of your life goals, milestones and challenges. We strive for thrive - we want you to thrive in your wellbeing, finances, and community. In addition to robust coverage for medical, dental, vision, life & disability benefits, Beck is pleased to offer its team members: * 401k match and free SmartDollar program for financial wellness * Free dedicated financial coach * Personal health & fitness program for tracking activities & earning rewards * Paid family leave * Health discounts on medical premiums * Free comprehensive health screenings * Free health coach program for weight-loss & hypertension management * Financial & behavioral support for family forming journeys (ex. Fertility, adoption, pregnancy, and parenthood). * Free Life Coach * Pet insurance discount * Organized projects and events to support our communities Join our team and build your future with Beck. The Beck Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

About us:Founded in 1963, Webber is a leading construction company that specializes in heavy civil, waterworks, energy and infrastructure management and is dedicated to safely providing intelligent solutions to its clients and community.Webber is headquartered in Houston, Texas, with offices and projects in the United States and Canada. Webber supports a wide range of project models to meet client needs, including traditional design bid build, design build, alternative delivery models and public private partnership (P3) solutions. Webber also has an in-house engineering services department to help optimize building efficiency and quality while solving complex project challenges using field experience, innovative construction methods and BIM technology. As a subsidiary of Ferrovial, Webber has access to a global network of skilled engineers, best-in-class technology and vast resources.Job Description: Join Our Team as an IT Specialist and Grow Your Career with Webber Inspiring Career Opportunity Are you passionate about driving project success and fostering a culture of continuous learning and innovation within a dynamic environment? Webber, an industry leader in construction and infrastructure, is seeking a dynamic IT Specialist to join our team. Your Role: Driving excellence through technical expertise and innovation The IT Specialist reports to IT Manager providing customer-focused services for the company supporting the operations including end user support, IT devices setup, configure and delivery to user, network configuration and troubleshooting. What You Will Do: Jobsite setup, installing Starlink, LAN/WAN networking for mobilization Assisting managing regional office of IT related to computer peripherals, conference room AV connectivity. Prepare /delivery new user equipment onboarding process Diagnosing and resolving technical problems with computer hardware, software applications, network connectivity. Answering user queries, providing technical guidance, and assist with basic computer operation Remote assistance: Provide technical support via phone, email or TeamViewer Training personnel on in-house systems, if needed Provide support for printers, Android, IOS, and other peripherals Coordinate service printer fleet with vendors Coordinate warranty repairs with vendors Ensure consistent and effective delivery of services while maintaining compliance with corporate policies and procedures Ensure all activities are tracked in the incident management application (ServiceNow/Fresh Service) Follows company procedures, processes & guidelines. Inventory management (HW, SW, Mobile, etc.). Maintains documentation of sites, equipment, software, processes and procedures. Other unlisted duties will be assigned Who You Are: A Profile of Success At least five years of IT Service Coordinator or Desktop Support or similar roles, A+, N+, MCP, MCSA, ITIL certification is not but preferred. Skilled IT workplace support: hardware & software support & troubleshooting (Windows OS), printer support & maintenance, computer Infrastructure and networking, Microsoft Office 365, Android & IOS support. Basic networking knowledge Strong work ethic, attendance and punctuality. Resourcefulness and problem-solving aptitude Ability thinks through problems and visualize solutions Customer focus orientation with strong customer service skills Strong organizational and time management skills Highly developed problem-solving abilities Effective communication skills to explain technical concepts clearly to non-technical users Promotes quality, integrity, reliability and teamwork Ability to read and write English fluently, ability to speak Spanish is a plus What You'll Love: The Webber Advantage Competitive base salary and bonus potential Comprehensive benefits and a commitment to equal employment opportunities. 401k match up to 6% Learning and development programs and education reimbursement Opportunities for professional growth in a company that values innovation and sustainability. A collaborative culture that values each member of our team. Ready to Seize the Challenge and Move the World Together? At Webber, we are not just building infrastructure; we are building careers. If you are eager to contribute to a company that is shaping the world on the move, we want to hear from you. Apply now and take the first step towards a fulfilling career where you can truly make a difference. Webber and its companies (e.g. Webber, LLC, Webber Waterworks, LLC, Webber Infrastructure Management, Inc., Ferrovial Webber Energy, LLC) provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, gender, national origin, age, disability, or status as a Vietnam Era or special disabled veteran in accordance with applicable federal and state laws. Webber complies with applicable local, state and federal laws governing nondiscrimination in employment at each location the Company operates. This policy applies to all terms and conditions of employment, including, but not limited to: hiring, placement, promotion, termination, leaves of absence, compensation, and training. The Statements herein are intended to describe the general nature and levels of work performed by employees, but are not a complete list of responsibilities, duties and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.

… If you are an innovative, motivated, tech guru who thrives in a fast-paced and fun environment, then the IT Support Technician role is perfect for you! In this role, you will serve as the point of contact for all IT-related incidents and service requests, providing top-notch customer service and innovative proactive solutions to all employees. position details/responsibilities… Identify, diagnose and resolve technical issues through hands-on support and training. Manage multiple projects related to upgrading software, configuring systems and applications, and network troubleshooting in a high volume, fast-paced work environment. Assist other departments with technology requests and the setup of new workstations. Organize asset requests, applications, security and other IT projects. Serve as customer liaison at our Tech Deck. here's what we're looking for… 3-5 years of relevant technical experience is required. Strong computer skills, including proficiency in Microsoft Office troubleshooting and configuration. Bilingual (English and Spanish) is preferred. Bachelor's degree in computer science or related field is preferred, but not required. Ability to provide consistent, world class level of service. Extremely organized and highly motivated with strong tech savvy skills and the ability to adapt to constantly changing priorities. Proactive mindset focused on continuous growth. Demonstrate and uphold all of Power Design's core values, which include integrity, accountability, teamwork, innovation and growth. some of our benefits… Power Design has national health and dental plans, and we also offer life insurance and short and long term disability plans. You'll receive paid vacations and holidays as well as national discount programs for everything from movie tickets to flowers, rental cars, phones and vehicles! We also offer a 401(k) retirement plan as well as incentive and recognition programs. Relocation opportunities may also be available!

OUR COMPANY REVOLVES AROUND MISSION-DRIVEN ENGINEERING At Lucayan Technology Solutions LLC, we strive to solve our customer's hardest problems. Our highly focused customer-centric approach is crucial to our customer's success and ultimately ours. We aim to be a breath of fresh air: and be the most innovative organization in the Government contracting space. Sounds cliche? No worries the proof is in the pudding. To get there, we need exceptionally talented, bright, and driven people. Join us if you'd like to be a part of our journey. Right here, right now, this is your chance to make history and put a ding in the universe. Lucayan Technology Solutions is hiring a Systems Help Desk Technician to Support for the 6th Medical Group (6 MDG). Job Summary: The Systems Help Desk Technician is responsible for providing Tier II technical support to end users within a military medical facility environment. This role involves troubleshooting a wide range of computer, software, printer, web, and mobile device issues through phone, electronic communication, and in-person support. Primary Duties: Diagnose and provide corrective action for IT issues, completing approximately 75 tickets per week. Provide technical support on various computer software, printers, web services, and mobile devices. Identify, research, and resolve technical problems, ensuring timely resolution through the DHA-approved ticketing system. Document, track, and monitor issues to ensure a timely resolution. Support the installation, maintenance, and security of clinical workstations and PC-based medical application client software. Perform basic PC hardware troubleshooting and assist with IT/Medical IT Asset Hardware refresh by deploying new computer equipment to staff. Minimum Qualifications: CompTIA Security+ certification required. Demonstrated extensive knowledge and technical skills in IT support, preferably within a healthcare or military environment. Ability to lift up to 40 pounds and travel between facilities as needed. Excellent communication skills, both verbal and written in English. National Agency Check with Local Agency Check and Credit Check Benefits: Medical/dental plans w/ FSA & HSA options Vision Plan Short-Term Disability Insurance Long-Term Disability Insurance 401k 2 weeks PTO 10 Paid Federal Holidays Workers Compensation Commuter Benefits

Who we are COURSER is a partnership platform that helps technology service companies identify and take the next step in growth. Our organization has a strong company culture built on our values of Teamwork, Service, Growth-Minded, Trust, and Innovative. Our team dedicates their time working together to provide phenomenal experience for our customers. Be ready to join a fast-paced, ever-evolving IT company that is bringing on new customers and team members to continue strong growth into the future. This position will be hybrid in office 2 days a week after the initial probationary period. Office is close to Florida State Fair Grounds IT Support Services II-Help Desk We are seeking a skilled IT Support Services II to join our dynamic IT team. The ideal candidate will have extensive experience in providing technical support and troubleshooting for various IT systems, software, and hardware. This role requires the ability to handle more advanced technical issues, mentor junior staff, and contribute to IT projects and initiatives. Key Responsibilities: Advanced Technical Support: Provide second-tier support for hardware, software, and network-related issues escalated from junior team members, ensuring timely resolution. System Administration: Assist in the administration and management of IT systems, including servers, workstations, and cloud environments. Troubleshooting: Diagnose and resolve complex technical issues across a variety of platforms, including Windows, mac OS, Linux, and mobile devices. User Support: Respond to service requests from users, providing exceptional customer service and ensuring a positive user experience. Documentation: Maintain comprehensive documentation of IT support processes, troubleshooting steps, and system configurations for knowledge sharing and future reference. Mentorship: Assist in training and mentoring junior IT support staff, providing guidance on best practices and technical skills. IT Projects: Participate in IT projects, such as software deployments, system upgrades, and network enhancements, ensuring projects are completed on time and within scope. Monitoring and Maintenance: Monitor IT systems and networks for performance and security, proactively identifying and resolving potential issues. User Account Management: Manage user accounts, permissions, and access rights within various systems and applications. Incident Reporting: Track and report on incident trends, root causes, and resolutions to help improve IT services and support processes. Key Qualifications: Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience). 3-5 years of experience in IT support or system administration, preferably in a corporate environment. Strong knowledge of operating systems (e.g., Windows Server, Linux, mac OS) and enterprise applications. Experience with networking concepts, including TCP/IP, DNS, DHCP, and VPN configurations. Familiarity with helpdesk and ticketing systems (e.g., ServiceNow, JIRA, Zendesk). Excellent problem-solving skills and the ability to troubleshoot complex technical issues efficiently. Strong communication skills, with the ability to explain technical concepts to non-technical users. Preferred Experience: Experience with ConnectWise MSP experience highly preferred Certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Expert (MCSE). Experience with cloud services (e.g., AWS, Azure) and virtualization technologies (e.g., VMware, Hyper-V). Knowledge of IT security practices and data protection regulations. What we do for you At COURSER we prioritize our employees' personal and professional development, offering best in class training, mentorship, and opportunities for growth through our self-promotion paths. We encourage innovation and challenging the status quo. With teams across the country, we have a wealth of knowledge and a team that is eager to share and grow together. Benefit Highlights Competitive benefits package, including medical, dental, vision, and life insurance 401k match Flexible PTO 10 Holidays including your Birthday and a Floating Holiday! Gym reimbursement Amazon Prime reimbursement 40 Hours for Volunteer Time Paid Maternity and Paternity leave Paid certifications Learning and development programs Courser is an equal opportunity employer. Applications are considered for positions without regard to veteran status, uniformed service member status, race, creed, color, religion, gender, gender identity, sex, sexual orientation, citizenship status, national origin, marital status, age, physical or mental disability, genetic information, caregiver status or any other category protected by applicable federal, state, or local laws.

IT SUPPORT TECHNICIAN - HELP DESK FLSA: NON-EXEMPT The IT Support Technician - Help Desk provides technical support for hardware, software, and network systems in a medical and dental clinic environment. This role ensures that all IT systems operate efficiently to support clinical and administrative staff in delivering high-quality patient care. The technician troubleshoots and resolves issues related to specialized medical and dental software, equipment, and IT infrastructure while adhering to strict confidentiality and compliance standards. Supervisory Responsibilities: * None Duties/Responsibilities: * Respond promptly to help desk requests from clinical and administrative staff, resolving IT issues efficiently. * Diagnose and address hardware, software, and network issues, including challenges related to electronic health records (EHR), practice management systems, and dental imaging software. * Set up, configure, and maintain workstations, printers, scanners, and other peripheral devices. * Manage the activation and deactivation of employee badges, ensuring they are assigned the appropriate access levels as required. * Provide technical support for specialized medical and dental equipment, such as imaging systems, patient monitors, and laboratory devices. * Manage user accounts, permissions, and system access while ensuring compliance with HIPAA standards. * Answer help desk phone calls and emails, providing timely assistance to end-users. * Configure, install, and relocate computers, printers, fax machines, and telephones as needed. * Diagnose and repair malfunctions in computers, printers, fax machines, and telephones. * Install and upgrade software, ensuring systems remain functional and up to date. * Train staff in the use of computers, printers, fax machines, telephones, and other office equipment. * Learn and oversee the administration of software used within the Suncoast network. * Perform routine system updates, backups, and patches to maintain security and optimize performance. * Escalate unresolved or complex issues to senior IT staff or external vendors for resolution. * Document support requests, issue resolutions, and system configurations for reference and reporting. * Provide guidance and training to staff on IT tools and equipment. * Maintain an up-to-date inventory of IT assets, including hardware, software licenses, and consumables. * Work with external vendors and service providers to ensure the proper maintenance and repair of critical systems. * Stay current on emerging technologies and trends in healthcare IT to support continuous improvement and innovation. * Perform additional tasks as needed to support the centers. Required Skills/Abilities: * Troubleshoot hardware, software, and network issues, including basic TCP/IP. * Excellent verbal and written communication skills. * Excellent interpersonal and customer service skills. * Excellent organizational skills and attention to detail. * Manage multiple tasks, prioritize requests, and keep accurate records. * Excellent time management skills with a proven ability to meet deadlines. * Strong analytical and problem-solving skills. * Ability to prioritize tasks and to delegate them when appropriate. * Ability to function well in a high-paced and at times stressful environment. * Proficient with Microsoft Office Suite or related software. * Must be able to effectively manage workflow and maintain high-quality standards in environments where staffing levels may be below ideal, demonstrating the ability to prioritize tasks and collaborate with the team under pressure. * Ability to use office equipment, including computers, copy machines, fax machines, telephones, calculators, and more. * Adjust to new technologies and work flexible hours when needed. Education and Experience: * Associates degree in IT or related field is preferred. * At least three years related experience required. * Strong knowledge of IT infrastructure, including servers, networks, security systems, and healthcare IT platforms (e.g., EMR/EHR). * Proficiency with Windows Operating Systems and Microsoft Office; familiarity with SQL, Visual Basic, and Crystal Reports preferred. * Experience with cybersecurity tools, regulatory compliance (e.g., HIPAA), and IT policies. Physical Requirements: * Prolonged periods of sitting at a desk and working on a computer. * Must be able to lift up to 50 pounds at times. * Handle physical setups, such as cabling and equipment maintenance. * Must be able to travel to various center locations as required. By signing this document, I confirm that I have read and agree to the job description and understand the skills and duties required to perform the role. POSITION TITLE: IT SUPPORT TECHNICIAN - HELP DESK

Full-time Description About Us: If you're looking for an opportunity to transform the lives of poor and homeless men, women, and children in your community, we may have a job for you. Since 1972, Metropolitan Ministries has been providing life-changing solutions for those who are homeless and at risk of becoming homeless in Tampa Bay. We are a grassroots, donor, and volunteer-fueled community nonprofit. At Metropolitan Ministries, we serve families in Hillsborough, Pinellas, Pasco, Polk and Hernando counties with compassion, practical help, and a willingness to make a huge difference. What we offer: · Salary: $68,000 - $72,000 · Group health, vision, and dental coverage at affordable rates, along with family coverage if you choose to purchase it. · Preventative care is 100% covered (free) on all plans. · PTO is offered to full-time and part-time employees. · 11 days of PTO and 10 paid holidays annually. · Option to participate in the 401K plan with employer match. · $15,000 in employee Life Insurance paid for by Metropolitan Ministries. · Employee Assistance Program · Option to participate in supplemental group insurance plans at affordable rates. · Tuition reimbursement program · Training and career development. · Discounted membership at the YMCA. Job Functions: As an IT Systems and Network Administrator you will be providing support in maintaining the company's IT network, servers, and security systems. This role ensures the smooth operation of IT services and infrastructure, providing technical support to staff and ensuring the company's IT systems are secure and efficient. Additionally, the IT Systems and Network Administrator will perform systems analysis to source, plan, implement and improve Metro processes and systems. Essential Responsibilities: Network Management: Monitor and maintain the company's network infrastructure. Troubleshoot network issues and ensure network security. Configure and install various network devices and services (e.g., routers, switches, firewalls). 2. System Administration: Manage and maintain Windows servers, including on premise and cloud servers. Perform regular system updates, backups, and maintenance. Ensure high availability and performance of critical IT systems 3.Technical Support: Provide technical support to staff, resolving hardware and software issues. Install and configure computer hardware, software, systems, networks, printers, and scanners. Respond to IT support requests in a timely and efficient manner. 4. Security Management: Implement and manage security measures to protect IT systems. Conduct regular security audits and vulnerability assessments. Ensure compliance with security policies and procedures. Support the operation of surveillance and door access systems. 5. Project Management: Assist in the planning and implementation of IT projects. Coordinate with vendors and service providers for IT-related purchases and services. Document IT processes, procedures, and project plans. 6. User Training: Conduct training sessions for staff on new software and IT procedures. Create user guides and documentation for IT systems and applications. 7. Systems Analysis: Analyze current IT systems and processes to identify areas for improvement. Develop and implement solutions to enhance system efficiency and effectiveness. Collaborate with stakeholders to gather requirements and ensure IT systems meet business needs. Conduct feasibility studies and cost-benefit analyses for proposed IT projects. Create detailed documentation of system specifications, configurations, and changes. Requirements Education and Experience: Bachelor's degree in Computer Science, Information Technology, or a related field. Experience: Minimum of 3 years of experience in IT support or a similar role. Certifications: Relevant certifications such as CompTIA A+, Network+, Security+, or Microsoft Certified Systems Administrator (MCSA) are preferred. Skills Requirements: Strong knowledge of network protocols and services (e.g., TCP/IP, DNS, DHCP). Proficiency in managing Windows 2019/2022 servers. Experience with virtualization technologies (e.g., VMware, Hyper-V). Experience with cloud services (e.g., AWS, Azure). Excellent problem-solving and troubleshooting skills. Strong communication and interpersonal skills. Ability to work independently and as part of a team. Ability to work irregular hours to maintain the infrastructure and core business operations. Ability to support on-call night and weekend duties on occasion. Analytical skills to assess and improve IT systems and processes. Project management skills to handle multiple tasks and projects simultaneously. Demonstrates maturity and sensitivity to issues of faith, culture, and other sources of diversity. Additional Valued Experience: Experience installing wireless access points and switches. Experience with installing rack mounted equipment, UPS's, wire management panels, and cable management devices. Experience with 3CX digital and VoIP phone systems. Experience with physical access control systems. Experience with digital video observation systems (surveillance). Experience with audio/video equipment, sound mixers, lighting controllers, video switchers, etc. Experience mentoring others in a technical setting. Physical Requirements: Hearing and speaking ability which allows for effective oral communication of information; physical, emotional and spiritual stamina to handle job-related issues and stress. Able to tolerate outdoor temperatures consistent with Florida climate and endure prolonged standing/walking/bending/stooping and stretching. Must be able to climb ladders and stairs regularly. Must be able to lift 50 lbs or more. Must be able to perform work with and manipulate small parts. Other: Must demonstrate legal authorization to work in the United States. Must pass required background pre-employment screening. Must be able to communicate effectively in English. Requires a valid driver's license, a clean driving record and the ability to qualify for the Ministries' driving program. Must adhere to the policies and procedures of the ministry; Must be able to work flexible schedules during the holiday season (October-December) and special events. Must be on call for emergencies and be willing to work alternate shifts. Must own a personal computer or laptop that can be used from home via an internet connection to the Ministries computer systems. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving individuals throughout our local communities. People of color, women, LGBTQIA+, Veterans and persons with disabilities are encouraged to apply. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Metropolitan Ministries is committed to offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at ************ or via email at ****************************