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Become An Information Technology Internship

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Working As An Information Technology Internship

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $48,620

    Average Salary

What Does An Information Technology Internship Do

Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization. Others, called computer user support specialists, assist non-IT users who are having computer problems.

Duties

Computer network support specialists typically do the following:

  • Test and evaluate existing network systems
  • Perform regular maintenance to ensure that networks operate correctly
  • Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems

Computer network support specialists, also called technical support specialists, usually work in their organization’s IT department. They help IT staff analyze, troubleshoot, and evaluate computer network problems. They play an important role in the routine maintenance of their organization’s networks such as performing file backups on the network. Maintenance can be performed daily, weekly, or monthly and is important to an organization’s disaster recovery efforts. Solving an IT problem promptly is important because organizations depend on their network systems. Network support specialists may assist the organization’s computer users through phone, email, or in-person visits. They often work under network and computer systems administrators, who handle more complex tasks.

Computer user support specialists typically do the following:

  • Pay attention to customers’ descriptions of their computer problems
  • Ask customers questions to properly diagnose the problem
  • Walk customers through the recommended problem-solving steps
  • Set up or repair computer equipment and related devices
  • Train users to work with new computer hardware or software, such as printers, word-processing software, and email
  • Provide other team members and managers in the organization with information about what gives customers the most trouble and about other concerns customers have

Computer user support specialists, also called help-desk technicians, usually provide technical help to non-IT computer users. They respond to phone and email requests for help. They can usually help users remotely, but they also may make site visits so that they can solve a problem in person.

Help-desk technicians may solve a range of problems that vary with the industry and the particular firm. Some technicians work for large software companies or for support service firms and must give instructions to business customers on how to use business-specific programs such as an electronic health records program used in hospitals or physicians’ offices. Sometimes they work with other technicians to resolve problems.

Other help-desk technicians work in call centers, answering simpler questions from non-business customers. They may walk customers through basic steps in re-establishing an Internet connection or troubleshooting household IT products such as a Wi-Fi router.

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How To Become An Information Technology Internship

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Information Technology Internship jobs

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Information Technology Internship Career Paths

Information Technology Internship
Systems Administrator Information Technology Manager Director Of Information
Chief Information Officer
11 Yearsyrs
Information Systems Technician Systems Engineer Senior Software Engineer
Chief Technology Officer
11 Yearsyrs
Help Desk Analyst Network Technician Senior System Administrator
Data Center Manager
9 Yearsyrs
Information Technology Technician Systems Administrator Information Technology Manager
Director Of Information
10 Yearsyrs
Information Technology Consultant Director Of Information
Director Of Information Technology Services
12 Yearsyrs
Network Administrator Technical Services Manager
Director Of Technology And Services
11 Yearsyrs
Information Technology Specialist Network Engineer Network Administrator
Information Systems Manager
6 Yearsyrs
Computer Technician Network Administrator Information Technology Manager
Information Technology Director
10 Yearsyrs
Business Analyst Senior Consultant Information Technology Manager
Information Technology Infrastructure Manager
11 Yearsyrs
Technical Support Specialist Network Administrator Systems Administrator
Information Technology Manager
8 Yearsyrs
Information Technology Consultant Senior Consultant Information Technology Manager
Infrastructure Manager
10 Yearsyrs
Systems Administrator Information Technology Consultant Information Technology Manager
Senior Information Technology Manager
10 Yearsyrs
Computer Technician Network Technician Systems Engineer
Senior Software Engineer
6 Yearsyrs
Technical Support Specialist Systems Administrator
Senior System Administrator
8 Yearsyrs
Information Technology Technician Technical Support Specialist Systems Engineer
Senior Systems Engineer
8 Yearsyrs
Technician Sales Consultant Solution Specialist
Solutions Manager
8 Yearsyrs
Information Technology Specialist Systems Engineer
Systems Manager
7 Yearsyrs
Software Engineer Lead Technician Technical Manager
Technical Director
7 Yearsyrs
Business Analyst Information Technology Consultant Information Technology Manager
Technical Services Manager
8 Yearsyrs
Information Systems Technician Information Technology Manager Director Of Information
Vice President Of Information Technology
12 Yearsyrs
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Average Length of Employment
Technology Officer 3.7 years
Computer Analyst 3.3 years
MIS Technician 2.7 years
PC Analyst 2.7 years
LAN Technician 2.7 years
Computer Assistant 2.2 years
Help Desk Analyst 2.1 years
Help Desk Engineer 1.8 years
Junior Technician 1.6 years
Network Internship 0.6 years
Top Employers Before
Internship 18.6%
Cashier 7.0%
Volunteer 5.9%
Server 3.0%
Technician 2.6%
Top Employers After
Internship 10.2%
Consultant 2.8%

Information Technology Internship Demographics

Gender

Male

72.4%

Female

23.7%

Unknown

3.9%
Ethnicity

White

69.3%

Asian

15.8%

Hispanic or Latino

10.6%

Unknown

3.3%

Black or African American

1.0%
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Languages Spoken

Spanish

40.0%

French

9.7%

Mandarin

8.5%

Chinese

8.1%

Japanese

4.2%

German

3.7%

Arabic

3.4%

Hindi

3.2%

Russian

2.7%

Cantonese

2.7%

Italian

2.5%

Korean

2.4%

Portuguese

2.2%

Vietnamese

2.0%

Greek

1.3%

Urdu

1.2%

Hebrew

0.6%

Turkish

0.6%

Polish

0.6%

Somali

0.5%
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Information Technology Internship Education

Schools

Pennsylvania State University

11.2%

George Mason University

7.9%

Rochester Institute of Technology

6.1%

DePaul University

5.9%

Syracuse University

5.7%

University of Phoenix

5.4%

University of Texas at Dallas

5.2%

Northern Virginia Community College

5.1%

ECPI University

5.1%

University of Houston

5.0%

University of Maryland - University College

4.2%

University of Central Florida

4.1%

University of Texas at Austin

4.0%

University of Washington

3.7%

University of Florida

3.6%

New Jersey Institute of Technology

3.6%

Georgia Southern University

3.5%

University of Illinois at Chicago

3.5%

Southern New Hampshire University

3.5%

University of North Carolina at Greensboro

3.5%
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Majors

Information Technology

18.0%

Computer Science

17.8%

Computer Information Systems

13.5%

Business

10.8%

Management Information Systems

5.7%

Computer Networking

5.6%

Information Systems

5.4%

Computer Engineering

4.6%

Electrical Engineering

2.5%

Information Sciences

2.1%

Criminal Justice

2.1%

Finance

2.0%

Computer Systems Security

1.8%

Management

1.3%

Communication

1.2%

Accounting

1.2%

Health Care Administration

1.2%

Marketing

1.2%

Economics

1.2%

Mechanical Engineering

1.0%
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Degrees

Bachelors

55.2%

Masters

16.1%

Associate

13.3%

Other

12.1%

Certificate

2.2%

Doctorate

0.6%

Diploma

0.4%

License

0.1%
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Full Time
Part Time
Internship
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Top Skills for An Information Technology Internship

ComputerHardwareDataEntryNetworkPrintersDeskSupportCustomerServicePhoneCallsTroubleshootLaptopsActiveDirectoryWebPagesSQLServerSetupRemoteDesktopTechnicalSupportInformationTechnologyInternMicrosoftSharepointWindowsXPPCSHelpDeskHtml

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Top Information Technology Internship Skills

  1. Computer Hardware
  2. Data Entry
  3. Network Printers
You can check out examples of real life uses of top skills on resumes here:
  • Diagnosed, coordinated, and resolved computer hardware and software issues for 100+ corporate users.
  • Prepared and validated spreadsheets for data entry to prepare plans for multiple departments for data recovery in case of disaster.
  • Set up and maintained local and network printers.
  • Perform Tier 1 help desk support over the phone and in person for 570 municipal employees.
  • Worked extensively with software customer service representatives.

Top Information Technology Internship Employers

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