Information technology internship jobs in Mesa, AZ - 424 jobs

IT Security Compliance Analyst (NERC CIP) - Hybrid in Scottsdale, AZ Optomi, in partnership with a leader in the energy space, is looking to add a Security Analyst over IT Compliance! The Security Compliance Analyst will manage and audit a NERC CIP Compliance program. They will also oversee the governance framework (policies and procedures), risk register, and cybersecurity training programs. Responsibilities include monitoring compliance deadlines, creating and updating IT and OT policies, and participating in audits. Responsibilities: Manage and monitor the NERC CIP Compliance program governance and execution Create, update, and adapt the IT Governance Framework Plan, implement, and audit IT and OT policies, procedures, standards, and baselines Participate in audits, including preparation, evidence gathering, and mitigation of findings Present policies and procedures to stakeholders Track and meet compliance deadlines for governance reviews Must Have Skills: 4+ years of experience with NERC CIP Compliance program management and execution 4+ years of experience in an IT Governance Analyst role 4+ years of experience with Governance, Risk, & Compliance programs 4+ years of experience writing policies, procedures, standards, & baselines 4-year degree in IT, Engineering, History, or Writing; or comparable work experience Strong interpersonal and communication skills Ability to manage simultaneous projects and exercise independent judgment Experience with Firewalls, Servers, Office 365 Security, and Endpoint Security Experience with IDS/IPS, SIEM, Identity Management, and network monitoring solutions Preferred Skills: Experience working in a SOC Experience with Penetration Testing, Red and Blue teaming Security and/or network certifications Great awareness of cybersecurity trends and hacking techniques

Job DescriptionJob SummaryThe IT Support Technician delivers frontline support to EAW staff and student workers across on-site and remote locations. This role owns rapid triage and resolution of hardware, software, account, and connectivity issues; executes repeatable onboarding/offboarding; and maintains accurate documentation. This is a seasonal position with an expected end date of April 30, 2026, or sooner depending on the needs of the organization.Roles & Responsibilities Incident & Request Handling: Triage, troubleshoot, and resolve tickets via Samanage within SLA (priority-based). Support via Teams, phone, email, and in person; document root cause and steps taken. Aim for first-contact resolution where possible; clearly communicate ETAs/next steps. Devices & Endpoint Management: Image, enroll, and deploy Windows laptops via Intune/Autopilot; apply baselines and required apps. Replace/repair peripherals (docks, monitors, headsets, keyboards, YubiKeys). Perform health checks (disk, patch, antivirus status) and remediate. Accounts & Access: Create, modify, disable accounts in Entra ID / on-prem AD per RBAC and least-privilege. Manage group membership, mailbox/shared mailbox access, distribution lists, and licenses. Collaboration & SaaS Support: Support Microsoft 365 (Outlook, Teams, OneDrive/SharePoint), Zoom, Slack, and other approved SaaS. Troubleshoot MFA/SSO issues, profile problems, meeting/device performance. Diagnose Wi-Fi/LAN/VPN problems; validate with basic tests. Knowledge & Documentation: Create/update KB articles for repeat issues; keep “How-To”s and SOPs current. Education/Experience High school diploma or GED required; associate's degree or equivalent technical coursework in IT/IS preferred. 1-2 years of hands-on IT support/help desk experience. Proficiency with Windows 11, Microsoft 365 (Outlook, Teams, OneDrive/SharePoint), and remote support tools. Working knowledge of Entra ID/Azure AD and on-prem AD for user/account management, group membership, and basic RBAC. Experience with Intune/Autopilot for imaging/enrollment and baseline policy/application deployment. Familiarity with Zoom and Slack; ability to troubleshoot MFA/SSO sign-in issues. Comfort with network fundamentals (TCP/IP, DNS, DHCP, Wi-Fi, VPN). Security-minded practices: BitLocker, Microsoft Defender (AV/EDR), phishing triage and escalation. Non-ExemptAFFIRMATIVE ACTION PLAN / EQUAL EMPLOYER OPPORTUNITY (AAP/EEO) STATEMENT: Education at Work (E@W) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, E@W complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. EAW expressly prohibits workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of E@W's employees to perform their job duties may result in discipline up to and including termination of employment.

As part of the IT Department, the Intern - IT Spring Training will work closely with the Manager - Affiliate IT Operations to assist in various areas of technical operations for the Brewer's complex in Phoenix, AZ. The ideal candidate will be able to work up to 30 hours per week depending on department workload and class schedule. During Spring Training, the ideal candidate will be able to work weekends. Core duties for this role include, but are not limited to: General Field and log all basic trouble tickets and service requests through ticketing portal Troubleshoot and research solutions for known device issues Assist deploying and implementing special projects Reference and prepare documentation related to policies and procedures Organize and maintain IT assets and inventory Assist with support and repair of desktop and laptop computers, printers, telephones, and mobile devices Provide phone, in-person, and email support to onsite and remote users Assist with configuring and distributing new desktop and laptop computers Assist with enterprise software access, troubleshooting, and training Venue Operations Assist with in-stadium networking and cabling Assist with point-of-sale set-up, configuration, and troubleshooting Assist with camera, audio/visual, and scoreboard-related technology Assist with IPTV system setup, configuration, and troubleshooting Assist with Ticketing system setup, configuration, and troubleshooting The ideal candidate will be student within three or four semesters of completing an accredited college degree in computer science or information technology; or three to six months related experience and/or training; or equivalent combination of education and experience. The preferred schedule would be 15 - 25 hours per week depending on department workload and class schedule. Our Team The Information Technology Department is responsible for evolving and maintaining all aspects of technology on and off the field. Our enthusiastic culture is rooted in delivering a world-class digital experience while promoting a healthy work-life balance. We strive to develop well-rounded IT leaders both in the organization and community. Our Pitch You come here to make a difference. We are a purpose-led organization, focused on building an inclusive and engaging culture that fosters excellence, collaboration and ingenuity. We strive to be a model employer and cultivator of talent, empowering our teams to drive innovation through the inclusion of diverse thoughts, ideas and perspectives. We operate at the highest standard of excellence, investing in the development of our staff across all levels and embracing differences through a culture of respect and understanding. Perks We are proud to offer an exciting perks package including: Online educational platform for personal and professional development Mentoring program including training and matching with Brewers mentor Business Resource Groups Paid time off for volunteering Inclusive training and development opportunities aligned with Club values Promotional giveaways and other discounts! For more information about our Crew, other benefits and insight into our Club culture please visit our Careers Page.

The future is what you make it. When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers and doers who make the things that make the future. That means changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe and even making it possible to breathe on Mars. Working at Honeywell isn't just about developing cool things. That's why all of our employees enjoy access to dynamic career opportunities across different fields and industries. Are you ready to help us make the future? Be part of a team that applies its expertise and knowledge to design, develop, build, and test aerospace components & systems. Using your technical expertise, you will ensure quality documentation of processes exist, compliance standards are followed, and timely process of customer orders are achieved. Key Responsibilities Managing projects Gathering requirements Designing & updating IT webpages Streamlining AOP processes Using AI to solve business use cases Are you ready to help us make the future? Location: This position is available in Phoenix, Tempe, and Sky Harbor, AZ. MINIMUM QUALIFICATIONS: Be a US Person Be at least 16 years of age Be a High School Student enrolled in a computer science program at a public school within one of our partner school districts or intermediaries: Mesa Public Schools Paradise Valley Unified School District Tempe Union High School District East Valley Institute of Technology (EVIT) ElevateEd Jobs for Arizona's Graduates (JAG) Honeywell is currently unable to consider applicants who would require current or future sponsorship for employment authorization for this position. Candidates must be authorized to legally work in the United States without current or future sponsorship requirements. WE VALUE: Proficient computer skills Understanding of manufacturing standards Self-motivated & responsible Good communication skills Ability to set priorities Ability to work independently and in a team Competency in drawing print reviews Due to compliance with U.S. export control laws and regulations, candidate must be a U.S. citizen, U.S. permanent resident, or have asylum or refugee status in the U.S #HoneywellURNAM

As part of the IT Department, the Intern - IT Spring Training will work closely with the Manager - Affiliate IT Operations to assist in various areas of technical operations for the Brewer's complex in Phoenix, AZ. The ideal candidate will be able to work up to 30 hours per week depending on department workload and class schedule. During Spring Training, the ideal candidate will be able to work weekends. Core duties for this role include, but are not limited to: General Field and log all basic trouble tickets and service requests through ticketing portal Troubleshoot and research solutions for known device issues Assist deploying and implementing special projects Reference and prepare documentation related to policies and procedures Organize and maintain IT assets and inventory Assist with support and repair of desktop and laptop computers, printers, telephones, and mobile devices Provide phone, in-person, and email support to onsite and remote users Assist with configuring and distributing new desktop and laptop computers Assist with enterprise software access, troubleshooting, and training Venue Operations Assist with in-stadium networking and cabling Assist with point-of-sale set-up, configuration, and troubleshooting Assist with camera, audio/visual, and scoreboard-related technology Assist with IPTV system setup, configuration, and troubleshooting Assist with Ticketing system setup, configuration, and troubleshooting The ideal candidate will be student within three or four semesters of completing an accredited college degree in computer science or information technology; or three to six months related experience and/or training; or equivalent combination of education and experience. The preferred schedule would be 15 - 25 hours per week depending on department workload and class schedule. Our Team The Information Technology Department is responsible for evolving and maintaining all aspects of technology on and off the field. Our enthusiastic culture is rooted in delivering a world-class digital experience while promoting a healthy work-life balance. We strive to develop well-rounded IT leaders both in the organization and community. Our Pitch You come here to make a difference. We are a purpose-led organization, focused on building an inclusive and engaging culture that fosters excellence, collaboration and ingenuity. We strive to be a model employer and cultivator of talent, empowering our teams to drive innovation through the inclusion of diverse thoughts, ideas and perspectives. We operate at the highest standard of excellence, investing in the development of our staff across all levels and embracing differences through a culture of respect and understanding. Perks We are proud to offer an exciting perks package including: Online educational platform for personal and professional development Mentoring program including training and matching with Brewers mentor Business Resource Groups Paid time off for volunteering Inclusive training and development opportunities aligned with Club values Promotional giveaways and other discounts! For more information about our Crew, other benefits and insight into our Club culture please visit our Careers Page.

The future is what you make it. When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers and doers who make the things that make the future. That means changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe and even making it possible to breathe on Mars. Working at Honeywell isn't just about developing cool things. That's why all of our employees enjoy access to dynamic career opportunities across different fields and industries. Are you ready to help us make the future? Be part of a team that applies its expertise and knowledge to design, develop, build, and test aerospace components & systems. Using your technical expertise, you will ensure quality documentation of processes exist, compliance standards are followed, and timely process of customer orders are achieved. Key Responsibilities * Managing projects * Gathering requirements * Designing & updating IT webpages * Streamlining AOP processes * Using AI to solve business use cases Are you ready to help us make the future? Location: This position is available in Phoenix, Tempe, and Sky Harbor, AZ. MINIMUM QUALIFICATIONS: * Be a US Person * Be at least 16 years of age * Be a High School Student enrolled in a computer science program at a public school within one of our partner school districts or intermediaries: * Mesa Public Schools * Paradise Valley Unified School District * Tempe Union High School District * East Valley Institute of Technology (EVIT) * ElevateEd * Jobs for Arizona's Graduates (JAG) Honeywell is currently unable to consider applicants who would require current or future sponsorship for employment authorization for this position. Candidates must be authorized to legally work in the United States without current or future sponsorship requirements. WE VALUE: * Proficient computer skills * Understanding of manufacturing standards * Self-motivated & responsible * Good communication skills * Ability to set priorities * Ability to work independently and in a team * Competency in drawing print reviews Due to compliance with U.S. export control laws and regulations, candidate must be a U.S. citizen, U.S. permanent resident, or have asylum or refugee status in the U.S #HoneywellURNAM

Job Description Fisher Industries is a vertically integrated family of businesses that provides heavy civil construction and aggregate products across the United States. With over 70 years of experience, the company specializes in highways, bridges, aggregates, and large-scale infrastructure projects, supported by in-house capabilities in drilling, blasting, crushing, asphalt, and concrete production. Fisher is committed to delivering innovative, cost-effective solutions with an emphasis on safety and quality. As a proven industry leader, Fisher Industries continues to grow while maintaining the integrity and values of a family-owned company. For additional information about our company, visit our website at ***************** POSITION SCOPE The IT Support Specialist is to help with the technical and administrative tasks involved in a company's computer systems, networks, and servers. Will also assist the IT Director with day-to-day operation of IT Department. This position requires strict confidentiality and the ability to work independently as well as part of a team. This is a salaried, exempt position. PRIMARY DUTIES PC and Printer support and configuration Supporting Microsoft Office applications Management of IT inventory Supporting remote truck scales Installing and supporting misc. software systems Management and deployment of devices with Microsoft Intune Managing and configuring desktop antivirus Managing and supporting Symphony and Genetec NVR systems with axis cameras Install and terminate network wiring Physical installation equipment for remote offices Patch Management Perform other duties as assigned REQUIREMENTS 1-3 years of experience and/or college degree desired Strong background in working with and supporting Windows operating systems and Microsoft Office in a Microsoft domain environment Windows server, VMware, Networking, and web development skills are a plus but not required. Flexibility to work after hours and participate in overnight travel when needed or required Ability to lift and install network cabling in office and field areas Self-starter with problem-solving capabilities Strong organizational skills Ability to pass pre-employment physical, drug screen and background check Fisher Industries is an Equal Opportunity Employer. We are a drug-free work environment requiring pre-employment and random drug testing. Subject to background check. If you require an accommodation with applying, please email ******************** or call the HR Department at ************** to request accommodations. This email is only to request accommodation for the application process and is not an email to inquire about the status of your application. Job Posted by ApplicantPro

About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training Great Lakes, IL (11 weeks) FC Strand Great Lakes, IL (16 weeks) ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

Job Classification Title: IT Support Technician Working Title(s): Information Technology Desktop Technician Who we are The City of Tolleson is seeking a dedicated and customer-focused IT Desktop Support Technician to join our Information Technology team. This position plays a key role in supporting City staff by ensuring reliable and efficient technology operations. If you enjoy solving technical challenges, working in a collaborative environment, and making a meaningful impact through IT service, we encourage you to apply. The City of Tolleson is known for its strong sense of community, preserving neighborhood character and livability amid regional growth. Despite our small size, we compete in economic and community development, workforce recruitment, and retention, guided by our Vision Statement that balances community values with future growth. As the first Certified Autism Center in the West Valley, we are committed to inclusivity and fostering social connections, creating a welcoming environment for all. Join us in building a diverse workforce that honors our past and shapes a vibrant future. Position Description The IT Desktop Support Technician provides day-to-day technical assistance for City staff by supporting computers, cellular and desktop phones, software, networking, peripherals and audio-visual equipment. The technician installs, configures, maintains, and repairs technology assets; manages user accounts and access; responds to and documents service tickets and knowledge base articles; and troubleshoots hardware, software, and connectivity issues through in-person, phone, email, and remote support. Responsibilities also include supporting audio-visual systems in conference rooms, offices, and Council Chambers-conducting setup, testing, and event support for staff and elected officials, including after hours when needed. The position assists with application setup, cabling and patching tasks, technology training for employees, and coordinating repairs or equipment lifecycle needs with vendors. The technician helps maintain accurate records, orders equipment within established guidelines, and participates in on-call rotation. This role fosters inclusive working relationships, communicates clearly with users of all technical backgrounds, and performs related duties to support reliable, secure, and efficient City technology operations. Qualifications High school diploma or GED and one (1) year of basic IT support experience; or an equivalent combination of education and experience sufficient to perform the essential duties. Valid Arizona driver's license required. IT certifications (CompTIA A+, Network+, Microsoft, etc.) highly preferred. >>> Click on Full Job Description for additional position details. Physical Demands Positions in this class typically require: stooping, kneeling, crouching, reaching, standing, walking, lifting, fingering, grasping, feeling, talking, hearing, seeing and repetitive motions. Light: Exerting up to 20 lbs. occasionally, 10 lbs. frequently, or negligible amounts constantly OR requires walking or standing to a significant degree. Working Conditions are in an office setting. Depending on assignment some local travel may be required. Closing Date: Open until filled Hiring Salary: $23.23 - $27.88 Hourly D.O.E. Salary for internal promotion Section 603.3.2 of Employee Handbook Applications reviewed weekly, with first review December 22, 2025. Full Salary Range: $23.23-$32.52 Hourly Additional Application Information It is important that your application shows all relevant work experience and education. Work experience must be noted on the application. Applicants may be rejected if not fully complete. Your resume may not be substituted as an application. Applicants may request a reasonable accommodation, if needed, by contacting Employee Resources at ************. EOE/M/F/D/V/SO Job Posted by ApplicantPro

Click on "Learn more about this agency" button below for IMPORTANT additional information. Positions may be filled as permanent, temporary or term with a full-time work schedule. This is a Direct Hire Solicitation. This public notice is to gather applications that may or may not result in a referral or selection. Summary Click on "Learn more about this agency" button below for IMPORTANT additional information. Positions may be filled as permanent, temporary or term with a full-time work schedule. This is a Direct Hire Solicitation. This public notice is to gather applications that may or may not result in a referral or selection. Overview Help Accepting applications Open & closing dates 12/22/2025 to 12/21/2026 Salary $52,727 to - $139,684 per year Pay scale & grade GS 9 - 14 Locations Few vacancies in the following locations: Eielson AFB, AK Elmendorf AFB, AK Little Rock AFB, AR Davis Monthan AFB, AZ Show morefewer locations (65) Luke AFB, AZ Beale AFB, CA Edwards AFB, CA Los Angeles, CA March AFB, CA Travis AFB, CA Vandenberg AFB, CA Cheyenne Mountain AFB, CO Colorado Springs, CO Peterson AFB, CO Dover AFB, DE Cape Canaveral, FL Cape Canaveral AFS, FL Eglin AFB, FL Homestead AFB, FL Hurlburt Field, FL Patrick AFB, FL Tyndall AFB, FL Dobbins AFB, GA Moody AFB, GA Robins AFB, GA Camp H.M. Smith Marine Corp Base, HI Hickam AFB, HI Mountain Home AFB, ID Scott AFB, IL Barksdale AFB, LA Hanscom AFB, MA Andrews AFB, MD Linthicum Heights, MD Selfridge ANG Base, MI Whiteman AFB, MO Columbus AFB, MS Minot AFB, ND Offutt AFB, NE New Boston, NH McGuire AFB, NJ Cannon AFB, NM Kirtland AFB, NM Nellis AFB, NV Niagara Falls, NY Wright-Patterson AFB, OH Youngstown, OH Youngstown, OH Norman, OK Tinker AFB, OK Charleston, SC Shaw AFB, SC Arnold AFB, TN Dyess AFB, TX Fort Sam Houston, TX Goodfellow AFB, TX Kelly AFB, TX Lackland AFB, TX Laughlin AFB, TX Randolph AFB, TX Hill AFB, UT Alexandria, VA Arlington, VA Dahlgren, VA Fort Eustis, VA Langley AFB, VA Pentagon, Arlington, VA Fairchild AFB, WA McChord AFB, WA Warren AFB, WY Remote job No Telework eligible No Travel Required Not required Relocation expenses reimbursed No Appointment type Multiple Work schedule Full-time Service Competitive Promotion potential 14 Job family (Series) * 2210 Information Technology Management Supervisory status No Security clearance Not Required Drug test No Financial disclosure No Bargaining unit status No Announcement number AFPCDHA-12857027-GS2210 Control number 852981200 This job is open to Help The public U.S. Citizens, Nationals or those who owe allegiance to the U.S. Clarification from the agency This public notice is to gather applications that may or may not result in a referral or selection. Duties Help * Duties and responsibilities vary and may increase according to grade level * Utilize knowledge of IT principles, methods and security regulations and policies to carry out established base-wide policy to administer the INFOSEC (also known as COMPUSEC) program. * Implement procedures to ensure protection of information transmitted to the installation, among organizations on the installation, and from the installation on the local or wide area networks, the world-wide-web, or other communications modes. * Administer the Communications Security (COMSEC) program. Control and protect all cryptographic material and administer the Cryptographic Access Program (CAP). * Conduct semi-annual functional reviews of all COMSEC user accounts, inspecting COMSEC facilities, reviewing procedures, and auditing all cryptographic holdings. * Administer the COMPUSEC Program and protect Information Technology (IT) assets against unauthorized, accidental, or deliberate modification, disclosure, and destruction of data. Requirements Help Conditions of employment * Please read this Public Notice in its entirety prior to submitting your application for consideration. * U.S. Citizenship is required * Males must be registered for Selective Service, see *********** * Total salary varies depending on location of position * If authorized, PCS will be paid IAW JTR and AF Regulations. If receiving an authorized PCS, you may be subject to completing/signing a CONUS agreement. More information on PCS requirements, may be found at: ***************************************** * Recruitment incentives may be authorized * Position may be subject to random drug testing * Employee may be required to work other than normal duty hours, to include evenings, weekends and/or holidays * Shift work and emergency overtime may be required * Employee must maintain current certifications * A security clearance may be required * Disclosure of Political Appointments * Full/part-time employees occupying direct childcare positions are eligible for discounts IAW DAF AFSVC/CC Memo, 30 Sep 22; first child 100% / each additional child 25%. Other assigned CYP and FCC personnel are eligible for 25% discount. Qualifications In order to qualify, you must meet the specialized experience requirements described in the Office of Personnel Management (OPM) Qualification Standards for General Schedule Positions, Individual Occupational Requirements for Information Technology (IT) Management Series, 2210 (Alternative A). BASIC REQUIREMENTS: Undergraduate or Graduate Education: Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks. GS-09: Master's degree or equivalent graduate degree or two full years of progressively higher level graduate education leading to a master's degree or equivalent graduate degree GS-11: Ph.D. or equivalent doctoral degree or three full years of progressively higher level graduate education leading to a Ph.D. or equivalent doctoral degree OR For grade levels 9 through 14, your resume must reflect information technology related experience in the federal service or private or public sector demonstrating the following four competencies: a) Attention to Detail - Is thorough when performing work and conscientious about attending to detail; b) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services; c) Oral Communication - expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately AND d) Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. SPECIALIZED EXPERIENCE: In additional to the basic requirements above, applicants for the GS-9 and above must meet the one year of specialized experience listed below. For GS-9: One year of specialized experience equivalent to the GS-07 that demonstrated knowledge of computer requirements and techniques in carrying out project assignments consisting of several related tasks, such as development of minor modifications to parts of a system on the basis of detailed specifications provided. The assignments must have shown completion of the following, or the equivalent: Analysis of the interrelationships of pertinent components of the system; planning the sequence of actions necessary to accomplish the assignment; and personal responsibility for at least a segment of the overall project. For GS-11: One year of specialized experience equivalent to the GS-09 that demonstrated accomplishment of computer project assignments that required a range of knowledge of computer requirements and techniques. For example, experience in developing modifications to parts of a system that required significant revisions in the logic or techniques used in the original development. Accomplishments, in addition to those noted for the GS-9, normally involve the following, or the equivalent: Knowledge of the customary approaches, techniques, and requirements appropriate to an assigned computer applications area or computer specialty area in an organization; planning the sequence of actions necessary to accomplish the assignment where this entailed coordination with others outside the organizational unit and development of project controls; and adaptation of guidelines or precedents to the needs of the assignment. For GS-12: One year of specialized experience equivalent to the GS-11 level that demonstrated experience in planning, analyzing, acquisition, designing, developing, implementing, quality assurance, configuration, integrating, maintenance testing, operational integrity, and/or management of systems used. For GS-13: One year of specialized experience equivalent to the GS-12 that demonstrated experience in providing technical expertise on architecture, acquisition, certification and accreditation, systems tailoring for an organization mission; planning, organizing and managing the IT requirements and assessing long and short-term IT integration and migration capabilities; planning current and future system architecture requirements. For GS-14: One year of specialized experience equivalent to the GS-13 that demonstrated experience in serving as senior IT specialist and consultant to senior management in support of organization wide IT policy, budget and plans for systems development, acquisition, installation, operation and maintenance; planning, organizing, and overseeing the activities of the IT organization and reviewing policies, procedures, mission objectives and organization design for the staff; serving as the recognized authority in the analysis and direction of IT programs and issues; and in researching, interpreting, analyzing and applying operations and security guidance. Click on the following link to view occupational requirements for this position: ************************************************************************************************************************************************************************************ KNOWLEDGE, SKILLS AND ABILITIES (KSAs): 1. Knowledge of Information Technology principles, concepts, practices, systems software, database software, and immediate access storage technology to carry out activities. 2. Ability to assess and advise on a variety of sources and procedures and methods for systems and applications. 3. Knowledge of system requirements and techniques for planning current and future system architecture requirements. 4. Knowledge of commonly applied principles, concepts, and methodologies, operating characteristics and capabilities of systems, media, equipment, and related software systems, processes and procedures. PART-TIME OR UNPAID EXPERIENCE: Credit will be given for appropriate unpaid and or part-time work. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. VOLUNTEER WORK EXPERIENCE: Refers to paid and unpaid experience, including volunteer work done through National Service Programs (i.e., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student and social). Volunteer work helps build critical competencies, knowledge and skills that can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Education IF USING EDUCATION TO QUALIFY: If position has a positive degree requirement or education forms the basis for qualifications, you MUST submit transcriptswith the application. Official transcripts are not required at the time of application; however, if position has a positive degree requirement, qualifying based on education alone or in combination with experience; transcripts must be verified prior to appointment. An accrediting institution recognized by the U.S. Department of Education must accredit education. Click here to check accreditation. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Additional information For Direct Hire (DHA) Positions: This is a Direct Hire Public Notice, under this recruitment procedure applications will be accepted for each location/ installation identified in this Public Notice and selections are made for vacancies as they occur. There may or may not be actual/projected vacancies at the time you submit your application. Interagency Career Transition Assistance Program (ICTAP): For information on

Vālenz Health is the platform to simplify healthcare - the destination for employers, payers, providers and members to reduce costs, improve quality, and elevate the healthcare experience. The Valenz mindset and culture of innovation combine to create a distinctly different approach to an inefficient, uninspired health system. With fully integrated solutions, Valenz engages early and often to execute across the entire patient journey - from care navigation and management to payment integrity, plan performance and provider verification. With a 99% client retention rate, we elevate expectations to a new level of efficiency, effectiveness and transparency where smarter, better, faster healthcare is possible. About This Opportunity: As an Enterprise IT Tech with Vālenz, you'll provide remote IT support for staff and executives, ensuring a smooth and positive user experience. You'll troubleshoot hardware, software, and system issues; manage and escalate support tickets; and administer Microsoft 365, Intune, Teams Voice, and other cloud services. You'll also contribute to process improvements and documentation that strengthen IT efficiency and service delivery. Things You'll Do Here: Provide remote IT support for Vālenz staff and executives, delivering timely and effective solutions. Monitor and resolve IT support requests through the internal ticketing system. Escalate tickets to higher-level technicians and other teams as needed. Diagnose and resolve issues with Office 365, encryption tools, endpoint management, and application access. Support administration of Microsoft Intune, Microsoft 365, and Teams Voice. Contribute to account management in systems such as EntraID, Active Directory, and other cloud services. Install, configure, and repair computer hardware and software. Assist in creating and maintaining IT documentation, SOPs, and end-user self-service resources. Help migrate and update IT documentation into new platforms. Collaborate with business units to ensure IT solutions meet needs and align with business objectives. Perform other duties as assigned. Reasonable accommodation may be made to enable individuals with disabilities to perform essential duties. What You'll Bring to the Team: 2+ years of experience in a support technician role, with both on-site and remote support responsibilities. Experience providing IT support in a fast-paced, fully remote environment. Strong knowledge of Active Directory and Office 365 administration. Proficiency with Microsoft Windows and applications, as well as Apple iOS and Android. Strong problem-solving skills with the ability to work well under pressure. Excellent communication skills to explain technical concepts to non-technical users and collaborate with cross-functional teams. Ability to work independently and as part of a team. A plus if you have: Knowledge of infrastructure components such as servers, storage systems, networks, and virtualization technologies. Experience with Microsoft Azure, Active Directory, and Microsoft Intune (MDM/RMM). Experience with command-line tools. Microsoft 365 Certification. Where You'll Work: This is a fully remote position, and we'll provide all the necessary equipment! Work Environment: You'll need a quiet workspace that is free from distractions. Technology: Reliable internet connection-if you can use streaming services, you're good to go! Security: Adherence to company security protocols, including the use of VPNs, secure passwords, and company-approved devices/software. Location: You must be US based, in a location where you can work effectively and comply with company policies such as HIPAA. Why You'll Love Working Here Valenz is proud to be recognized by Inc. 5000 as one of America's fastest-growing private companies. Our team is committed to delivering on our promise to engage early and often for smarter, better, faster healthcare . With this commitment, you'll find an engaged culture - one that stands strong, vigorous, and healthy in all we do. Benefits Generously subsidized company-sponsored Medical, Dental, and Vision insurance, with access to services through our own products, Healthcare Blue Book and KISx Card. Spending account options: HSA, FSA, and DCFSA 401K with company match and immediate vesting Flexible working environment Generous Paid Time Off to include vacation, sick leave, and paid holidays Employee Assistance Program that includes professional counseling, referrals, and additional services Paid maternity and paternity leave Pet insurance Employee discounts on phone plans, car rentals and computers Community giveback opportunities, including paid time off for philanthropic endeavors At Valenz, we celebrate, support, and thrive on inclusion, for the benefit of our associates, our partners, and our products. Valenz is committed to the principle of equal employment opportunity for all associates and to providing associates with a work environment free of discrimination and harassment. All employment decisions at Valenz are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social, or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We will not tolerate discrimination or harassment based on any of these characteristics.

Job Title: IT Technician Department: Tech Services Reports to: IT Supervisor Location: Florence AZ Key Responsibilities: Reporting to the IT Supervisor, the IT Technician is responsible for troubleshooting hardware, software, login, and networking issues for the company. Serve as the point of contact for reporting and resolving all issues. Maintain all necessary project wide desktop equipment, network devices, mobile devices, hardware, and software. Account creation and management. Network management and security. Insure seamless operation of information technology systems project wide. Management of Microsoft Office 365 including Microsoft Exchange. Specific Responsibilities Include Maintain an inventory of spares to replace broken hardware and be able to proactively set up desktop environments for new hires. Work closely with network technicians to resolve issues and/or install new software or equipment. Maintain budget controls including forecasting expenditures. Other duties as required. Qualifications & Education: 2 years of experience in IT, network, and/or desktop support is required. Additional network certifications are a plus. Excellent customer service skills are required. Proficient written and verbal communication skills are required. Must be organized and able to work in a stressful environment to effectively manage work tickets and resolve multiple priorities at the same time. Ability to identify, analyze, and solve problems. Experience in the following is preferred: Proficiency in supporting all Microsoft 365 applications (Word, Excel, Project, and PowerPoint). Windows 10 to 11 migrations/24H2 troubleshooting experience. Experience with Apple products, Lenovo laptops, and peripherals. Network experience with Watchguard products. Set up and troubleshooting of Lexmark, Brother, HP, and Ricoh printers. Software application management and licensing. iPhone and Droid end user support. Verkada/CCTV systems set up and system management. Experience with Comodo products and remote support. Duo and MS authenticator usage. Cisco Meraki switches/Access Point troubleshooting. Active Directory, including hybrid environments, account creation, and resolving server synchronization challenges. SharePoint and cloud-based data management system set up. Experience with third-party software including accounting software, real-time, historical data management and analysis (4site, Capstone, or other programs). Experience with AutoCAD and ArcGIS software. Experience using Power Apps. Work Environment: This position will include office work, but some work will be performed in all-weather conditions outdoors. While performing the duties of this job, the employee is regularly required to stand, sit, demonstrate manual dexterity, climb stairs, and lift up to 50 pounds. Must work in compliance with the Florence Copper site safety program. Rotating schedule including on call shifts for weekend coverage and on-night coverage as needed

ESSENTIAL DUTIES AND RESPONSIBILITIES: Support HUSD Vision, Mission, and Goals. Oversee and coordinate IT projects at the school sites. Support the IT Tech 2 and Tech 1 on IT tickets and tasks at the school sites as needed. Manage and support systems across the school sites, ensuring they meet the operational needs. Facilitate effective communication and collaboration between the IT Infrastructure team and school site administrations. Assist the Helpdesk team with related tasks and tickets as needed. Undertake additional responsibilities as assigned by your supervisor. QUALIFICATIONS AND REQUIREMENTS: Commitment to supporting the district's vision, mission, and goals. Demonstrates high accountability in all job responsibilities. Ability to perform all essential job functions effectively. Strong project management and organizational skills. Excellent communication and interpersonal skills to work effectively with vendors, staff, and school site administrators. EDUCATION and/or EXPERIENCE: Associate degree in Information Technology or a related field, or equivalent experience. Strong proficiency with current versions of Windows operating systems and server environments. Experience in inventory management and project coordination. A+ and NET+ certifications are a plus. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to use hands to finger, handle, or feel objects, tools, or controls and reach with hands and arms. The employee is frequently required to stand, walk, bend, and sit. The employee is occasionally required to climb or balance and stoop or kneel. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. TERM OF EMPLOYMENT: Full-Time Position - 12 months, Monday - Friday 40 hours a week. SALARY CLASSIFICATION: Appropriate salary placement on the Classified Hourly Salary Schedule. EVALUATION: Performance of this job will be evaluated by the Site Administrator and according to District Policy. HUSD participates in the Arizona State Retirement System; Defined Benefit Plan provides for lifelong monthly retirement income for qualified members.

IT Systems/Senior Systems Administrator Dental Marketing & Management Group is a network of pediatric dental and orthodontic offices whose mission is centered on treating every patient with a high quality of care regardless of income level because every kid deserves access to patient-focused dentistry in a fun, upbeat environment. The staff at each location provides compassionate care in a child-friendly environment that helps to alleviate any fear of going to the dentist. The centralized shared support personnel serve the various dental offices in that mission, thus allowing the providers to focus on providing exceptional patient care. The organization has grown rapidly over the past eight years, expanding its geographic footprint from Arizona into Texas, Mississippi, and North Carolina. The executive team sees great opportunity for continued expansion within the current markets and potential new markets. In order to successfully scale, DMMG will recruit additional compassionate, authentic, team players to help make market-leading investments and innovations to support rapid expansion into the future. Our ideal candidate would be based out of the Phoenix Arizona area while providing remote & occasional on-site IT support to all offices assigned in Arizona, Mississippi, Texas and North Carolina. Position requires approximately 10% of travel. Travel could be several times a year with durations lasting up to two weeks. Overview The System Administrator will provide daily enterprise-wide server and desktop administration tasks and provide tier 3 support for enterprise systems and services on the ESXi and Microsoft Windows Server platforms, including but not limited to Active Directory, SharePoint, and SQL Server in either local or cloud/hosted environments. Daily tasks include installing, upgrading and monitoring servers, personal computers, software and hardware and managing/programing managed data switches, routers, and wireless controllers and access points. The System Administrator will maintain the essentials such as operating systems, business applications, security tools, web-servers, email, laptop, and desktop PCs. Monitor equipment for operator messages or error indicators. Set up and run diagnostic test and react appropriately to messages and report errors or machine malfunctions as required. Build and distribute hard drive images; install, configure and administer servers and client workstations. Install software patches and security updates. Respond to trouble calls and tickets as required. System Administrator Duties and Responsibilities Monitor and maintain Windows Server operating system and additional server components including but not limited to Active Directory, SharePoint, SQL Server, DNS, and DHCP. Apply patches and firmware update to major subsystems and services, roles, and system components within a Windows Systems environment and perform operating system and patch pilot testing on all changes prior to installation. Execute basic PowerShell or Command Shell commands. Monitor, analyze, and review system logs; identify potential problems with network, server and computing systems. Detect and troubleshoot problems as required. Monitor and troubleshoot LAN/WAN connectivity and performance (availability, utilization, throughput, jitter, and latency) and resolve issues as required. Administer and monitor corporate G Suite and Office 365 accounts; maintain user accounts, assign software licenses, monitor usage and storage, and report to management user stats and system security metrics. Write basic technical documentation. Control system access and security aspects of critical systems. Demonstrate in day-to-day work adherence to security best practices and Technology Services access control and security policies. Establish and maintain suitable resource and performance monitoring on all systems. Act as an advocate for Technology Services customers in service planning and deployment across the organization. Provide technical support and customer service directly to customers. Work efficiently with minimal guidance from Director. Understand the applicable processes and procedures of the organization and make recommendations in the continual improvement of those processes and procedures, providing for management analysis and recommendations on continual improvement. Resolve customer satisfaction issues. Work non-traditional hours and respond to on-call requests to provide 24 x 7 service availability. Ensure network connectivity throughout a company's LAN/WAN infrastructure is on par with technical considerations. Perform network address assignment. Assign configuration of authentication and authorization of directory services. Experience At least six years of relevant Windows Server experience in both local and cloud/hosted environments. At least three years experience supporting or administering an Active Directory domain or Organizational Unit (OU). Experience with Microsoft Operating Systems; Windows 2008R2 to 2016 R2. Experience with network switching, WAN, SDWAN, and firewall. Experience with VMware 5.5, 6.5 including VLAN and Enterprise Plus features. Experience with iSCSI SANS; Dell EQ. Experience in Microsoft Azure Cloud migrations. Experience applying industry standards and best practices in an enterprise-level Windows system/server environment. Experience in effective communication and collaborating in a high performance team environment. Experience using patience, sensitivity and effective communication with a wide range of people, including the technically proficient and those with minimal computing experience or technical skill. Experience solving technical problems quickly and identifying opportunities to automate repetitive processes. Experience participating in diverse workgroups. Knowledge Base Knowledge of hardware/software RAID and logical volume management. Knowledge of industry standards and best practices. Understanding of network topology and distributed system concepts. Understand system access control and security aspects of critical systems. Knowledge of Active Directory architecture and concepts. Knowledge of Voice-over-IP concepts and technology. Knowledge of email and collaboration concepts. Required Education Bachelor's degree in a relevant field, including Computer Science, Engineering, Information Technology, or other relevant field.

The Shamrock Students Professional Internship Program is an 11-week program focused on hands-on training in a variety of opportunities throughout the Shamrock Foods Company enterprise. As a Shamrock Student, you will be a part of a cohort of interns focused on real projects that impact the business. In addition to the work, you will do to support your department, you'll get to know your fellow interns through a variety of collaborative projects and events. Essential Duties: * Provide support for IT Infrastructure team in an accurate and timely manner. * Assisting with Role Based access project by interfacing with business units to determine AD groups for the given job role. * Reviewing LogicMonitor alert logs looking for recurring alerts and resolve them. * Shadow team members to learn processes and look for areas of opportunity for automation and/or improvement. * Other duties as assigned. Qualifications: * 1+ year(s) educational experience and currently pursuing a degree from an accredited college or university with a focus on Computer Science, Management of Information Systems, or related field * Maintains a minimum GPA of 3.0 * Must live in or near Phoenix, AZ * Strong written and oral communication skills * Strong sense of urgency and accountability * Demonstrates expertise in Microsoft Office suite (Excel, Outlook, Word) * Ability to learn and act in a fast-paced environment * Effective task management * High level of motivation and adaptability * Great attitude and desire to learn and grow Corporate Summary: At Shamrock Foods Company, people come first - our associates, our customers, and the families we serve across the nation. A privately-held, family-owned and -operated Forbes 500 company, Shamrock is an innovator in the food industry and has been since being founded in Arizona in 1922. Our Mission: At Shamrock Foods Company, we live by our founding family's motto to 'treat associates like family and customers like friends.' Why intern for us? Shamrock Foods Company is committed to a program that goes beyond your typical internship experience, giving interns the opportunity to start their career path. We offer great training and growth for college students to help interns apply their education towards solving business problems and working on hands-on projects in a workplace environment. Our interns are more than a temporary associate; they become part of our family. Equal Opportunity Employer At Shamrock Foods Co all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, sexual orientation, gender identity or any other basis protected by applicable law.

Compensation: $50,000 - 60,000 Petfolk is looking for an enthusiastic IT Specialist to join our team, focusing on Access Management and Ticket Resolution. This role is perfect for someone starting their career in IT who is eager to learn, grow, and make a meaningful impact. The successful candidate will play a key role in managing user access to systems and efficiently resolving IT support tickets. This position includes a mix of remote and on-site duties, with occasional travel between facilities. Key Responsibilities: User Access Management: Manage user accounts, including setting up, modifying, and deactivating accounts in line with company policy and security guidelines. Troubleshooting and Repair Assistance: Assist in diagnosing and resolving basic hardware or software issues, providing first-level support. Ticket Resolution: Efficiently handle and resolve IT support tickets, prioritizing according to urgency and impact, and escalate complex issues to senior staff. System Maintenance and Monitoring: Conduct routine checks on computer systems and networks to ensure optimal performance and security. Installation and Configuration Assistance: Help set up new systems and configure hardware and software, focusing on user access needs. Documentation and Record Keeping: Maintain detailed records of user access changes, IT issues, and resolutions for future reference. Learning and Skill Development: Actively engage in learning new technologies and IT procedures, especially in access management and support ticket systems. Collaboration and Communication: Work closely with the IT team to ensure seamless user access and effective resolution of IT issues. Support IT Projects: Provide support in various IT projects, particularly those involving access management and support systems enhancements. Support Weekend Operations (as needed): Provide occasional IT support on weekends to ensure smooth operations across our facilities, while maintaining a primarily standard workweek schedule. Qualifications: Degree in Information Technology, Computer Science, or related field, or equivalent experience. Basic knowledge of IT systems, networks, and software, with a keen interest in access management. Strong problem-solving skills and attention to detail. Good communication and interpersonal skills. Ability to work effectively in a team. Familiarity with ticket resolution systems and processes is a plus. Google Workspace JIRA (Atlassian) Minimum 2 years in professional IT environment Benefits: Comprehensive on-the-job training in access management and ticket resolution systems. Opportunity to grow and develop in a supportive IT environment. Exposure to diverse IT systems and software. This position offers a fantastic opportunity for a junior IT professional to specialize in important areas of IT support and management, gaining invaluable experience and contributing to the smooth operation of our IT services

Computer Vision Camera Systems Internship (Alphacore - Tempe, AZ - Onsite) We're looking for an intern who's equally at home on the optical bench and in a Python notebook, eager to turn raw sensor data into real-time insight. Qualifications • Working toward or holding a degree in Optical Engineering, Electrical Engineering, Robotics, Computer Science, or a closely related field. • Hands-on experience with camera hardware and basic lab instrumentation. • Understanding of intrinsic & extrinsic calibration, camera-pose estimation, and radiometric calibration. • Proficiency in Python or C++; experience deploying code on embedded/edge platforms is a plus. Interest in applying machine-learning frameworks (e.g., TensorFlow, PyTorch) to imaging problems. • Strong problem-solving skills and the curiosity to dig deep into both hardware and software. What You'll Do • Calibrate advanced cameras - derive lens intrinsics, sensor extrinsic, and radiometric response curves. • Integrate multi-sensor rigs - time-align cameras with IMUs, range finders, and custom electronics, then capture synchronized datasets. • Build edge pipelines - deploy calibration-informed perception algorithms on embedded CPUs/GPUs for live testing. • Prototype rapidly in the lab - design fixtures, script data collection, and iterate on hardware-software interactions for next-generation imaging systems. Other Job Requirements Due to U.S. export-control (ITAR) regulations, this position is open to U.S. persons only (citizens or lawful permanent residents). How to Apply Email your resume, to [email protected] with the subject line “Computer Vision Camera Systems Internship” About Us Alphacore designs image sensors from the transistor level up. We craft pixel architectures, tape them out, and turn them into complete camera chips-giving you a front-row seat to semiconductor design flows, optical test benches, and the way manufacturing decisions ripple into imaging performance. Join our tight-knit Tempe team and help push camera technology to its next breakthrough. Learn more about us Solutions | Alphacore | Robust High-Performance Microelectronics (alphacoreinc.com)

Job SummaryThe IT Support Technician delivers frontline support to EAW staff and student workers across on-site and remote locations. This role owns rapid triage and resolution of hardware, software, account, and connectivity issues; executes repeatable onboarding/offboarding; and maintains accurate documentation. This is a seasonal position with an expected end date of April 30, 2026, or sooner depending on the needs of the organization.Roles & Responsibilities Incident & Request Handling: Triage, troubleshoot, and resolve tickets via Samanage within SLA (priority-based). Support via Teams, phone, email, and in person; document root cause and steps taken. Aim for first-contact resolution where possible; clearly communicate ETAs/next steps. Devices & Endpoint Management: Image, enroll, and deploy Windows laptops via Intune/Autopilot; apply baselines and required apps. Replace/repair peripherals (docks, monitors, headsets, keyboards, YubiKeys). Perform health checks (disk, patch, antivirus status) and remediate. Accounts & Access: Create, modify, disable accounts in Entra ID / on-prem AD per RBAC and least-privilege. Manage group membership, mailbox/shared mailbox access, distribution lists, and licenses. Collaboration & SaaS Support: Support Microsoft 365 (Outlook, Teams, OneDrive/SharePoint), Zoom, Slack, and other approved SaaS. Troubleshoot MFA/SSO issues, profile problems, meeting/device performance. Diagnose Wi-Fi/LAN/VPN problems; validate with basic tests. Knowledge & Documentation: Create/update KB articles for repeat issues; keep “How-To”s and SOPs current. Education/Experience High school diploma or GED required; associate's degree or equivalent technical coursework in IT/IS preferred. 1-2 years of hands-on IT support/help desk experience. Proficiency with Windows 11, Microsoft 365 (Outlook, Teams, OneDrive/SharePoint), and remote support tools. Working knowledge of Entra ID/Azure AD and on-prem AD for user/account management, group membership, and basic RBAC. Experience with Intune/Autopilot for imaging/enrollment and baseline policy/application deployment. Familiarity with Zoom and Slack; ability to troubleshoot MFA/SSO sign-in issues. Comfort with network fundamentals (TCP/IP, DNS, DHCP, Wi-Fi, VPN). Security-minded practices: BitLocker, Microsoft Defender (AV/EDR), phishing triage and escalation. AFFIRMATIVE ACTION PLAN / EQUAL EMPLOYER OPPORTUNITY (AAP/EEO) STATEMENT: Education at Work (E@W) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, E@W complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. EAW expressly prohibits workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of E@W's employees to perform their job duties may result in discipline up to and including termination of employment.

Job Classification Title: IT Support Technician Working Title(s): Information Technology Desktop Technician Who we are The City of Tolleson is seeking a dedicated and customer-focused IT Desktop Support Technician to join our Information Technology team. This position plays a key role in supporting City staff by ensuring reliable and efficient technology operations. If you enjoy solving technical challenges, working in a collaborative environment, and making a meaningful impact through IT service, we encourage you to apply. The City of Tolleson is known for its strong sense of community, preserving neighborhood character and livability amid regional growth. Despite our small size, we compete in economic and community development, workforce recruitment, and retention, guided by our Vision Statement that balances community values with future growth. As the first Certified Autism Center in the West Valley, we are committed to inclusivity and fostering social connections, creating a welcoming environment for all. Join us in building a diverse workforce that honors our past and shapes a vibrant future. Position Description The IT Desktop Support Technician provides day-to-day technical assistance for City staff by supporting computers, cellular and desktop phones, software, networking, peripherals and audio-visual equipment. The technician installs, configures, maintains, and repairs technology assets; manages user accounts and access; responds to and documents service tickets and knowledge base articles; and troubleshoots hardware, software, and connectivity issues through in-person, phone, email, and remote support. Responsibilities also include supporting audio-visual systems in conference rooms, offices, and Council Chambers-conducting setup, testing, and event support for staff and elected officials, including after hours when needed. The position assists with application setup, cabling and patching tasks, technology training for employees, and coordinating repairs or equipment lifecycle needs with vendors. The technician helps maintain accurate records, orders equipment within established guidelines, and participates in on-call rotation. This role fosters inclusive working relationships, communicates clearly with users of all technical backgrounds, and performs related duties to support reliable, secure, and efficient City technology operations. Qualifications High school diploma or GED and one (1) year of basic IT support experience; or an equivalent combination of education and experience sufficient to perform the essential duties. Valid Arizona driver's license required. IT certifications (CompTIA A+, Network+, Microsoft, etc.) highly preferred. >>> Click on Full Job Description for additional position details. Physical Demands Positions in this class typically require: stooping, kneeling, crouching, reaching, standing, walking, lifting, fingering, grasping, feeling, talking, hearing, seeing and repetitive motions. Light: Exerting up to 20 lbs. occasionally, 10 lbs. frequently, or negligible amounts constantly OR requires walking or standing to a significant degree. Working Conditions are in an office setting. Depending on assignment some local travel may be required. Closing Date: Open until filled Hiring Salary: $23.23 - $27.88 Hourly D.O.E. Salary for internal promotion Section 603.3.2 of Employee Handbook Applications reviewed weekly, with first review December 22, 2025. Full Salary Range: $23.23-$32.52 Hourly Additional Application Information It is important that your application shows all relevant work experience and education. Work experience must be noted on the application. Applicants may be rejected if not fully complete. Your resume may not be substituted as an application. Applicants may request a reasonable accommodation, if needed, by contacting Employee Resources at ************. EOE/M/F/D/V/SO