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Information technology internship jobs in Mount Pleasant, SC

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  • IT Technician

    Allied Staff Augmentation Partners, Inc. (ASAP, Inc.

    Information technology internship job in Moncks Corner, SC

    IT Technician / Service Desk - Onsite Schedule: Full-time, onsite only (no remote or hybrid) Contract Duration: Through December 1, 2026 On-Call Requirement: Participation in a scheduled 24/7 on-call rotation No C2C Inquiries! Position Overview: ASAP is hiring on behalf of our client for an IT Technician to join the Technology Service Desk team within a large utility organization in South Carolina. This role provides hands-on hardware and software support to internal users while ensuring the reliability of desktop systems, mobile devices, and related technology equipment. The ideal candidate will bring strong customer service skills, solid technical troubleshooting ability, and a willingness to work onsite in a fast-paced support environment. Key Responsibilities: Provide Tier 1-2 support for hardware, software, and general computer system issues via phone, ticketing system, and in-person assistance Diagnose and resolve problems involving Windows operating systems, Microsoft 365 applications, network connectivity, printers, and mobile devices Install, configure, reimage, and test PCs, laptops, and peripheral equipment Troubleshoot and maintain printers, including break/fix tasks Support mobile devices and assist with account setup, MFA resets, and application access Perform user account administration through Active Directory and Microsoft 365 Maintain and update hardware and software inventory records Document issues, troubleshooting steps, and resolutions in the service desk system Respond to escalated issues and provide clear communication to end users Participate in a rotating on-call schedule to provide after-hours support Required Skills & Experience: 1-3+ years of experience in IT Support, Help Desk, or Desktop Support Strong customer service and communication skills Hands-on experience troubleshooting Windows OS, software applications, and computer hardware Experience with printer setup, troubleshooting, and break/fix repair Working knowledge of Active Directory and Microsoft 365 Ability to diagnose basic networking issues (DNS, IP address, connectivity problems) Familiarity with imaging, reimaging, or configuring PCs Ability to work independently in an onsite environment Strong attention to detail and ability to follow documented procedures Preferred Qualifications: Experience providing both remote and onsite support Prior participation in an on-call rotation Experience with ticketing systems Basic understanding of mobile device support CompTIA A+, Network+, or similar certifications (not required but a plus)
    $31k-54k yearly est. 4d ago
  • Aviation Electronics, Electrical & Computer Systems Technician (Aviation Electrician's Mate / Aviation Electronics Technician) - Full Time

    U.S. Navy 4.0company rating

    Information technology internship job in Sullivans Island, SC

    About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military
    $64k-86k yearly est. 9d ago
  • Systems Support Technician

    Charleston Place Acquisition LLC

    Information technology internship job in Charleston, SC

    We believe that hospitality is a transformative art - that this “place” can do more than inspire and nurture its guests, team, and partners. It can inspire an entire city, country, and world. By captivating the hearts and imaginations of a new generation with renewed passion, purpose, and intention, we're building a hospitality company and place that celebrates humanity. Where we can be a source of hope, care, and delight. Where people are inspired to be the best version of themselves - kinder, more open, and more gracious. And, that we have the power to carry that spirit with us into our hearts, lives, communities, and everywhere we go. Our Values Own Your Integrity Deliver Grace Strive For Well-being Act With Compassion Serve With Excellence Embrace Humility Position Summary While no job description can possibly provide a comprehensive list of job duties, the following is a summary of the major responsibilities for the position. Systems Support Technicians are responsible for first-tier support of users, systems and applications; troubleshooting and evaluating user issues; as well as configuration and provisioning user devices, accounts, peripherals and software. They comply with established security procedures; provides excellent customer service to guests and colleagues; and participate in departmental on-call rotations. Oversee day-to-day technical support for desktop systems hardware and software. Install, configure and troubleshoot desktop systems, workstations, and software. Support user mobile devices. Support guestroom and meeting room internet and entertainment systems. Maintain a professional attitude and exhibit excellent customer service skills while performing assigned tasks. Maintain confidentiality and security of all guest and general hotel information. Assist in other areas as needed. Why Work at The Charleston Place Enjoy free meals in our employee café Paid Time Off based on hours worked, up to 16 days in your first year 8 Paid Public Holidays Wellness Reimbursement Up to 4.5% Company Match - Retirement Savings Plan Medical, Dental, Vision Insurance Flexible Spending Account Health Savings Account Join Charleston's most iconic hotel where our hospitality professionals are rooted in tradition and growing with purpose. We welcome all who arrive with open hands and open hearts. Qualifications 1 to 2 years of IT experience in an environment with Windows servers and desktops Microsoft Active Directory. Microsoft 365 Printers/scanners Windows 10 Windows Server 2012/2016/2019 Basic networking (TCP/IP, DNS, VLANs, etc.) Network Equipment (Cisco, Aruba, and Ruckus preferred) Hospitality experience preferred The Charleston Place is an equal employment opportunity employer. Employment decisions are based on merit and business needs, and are not based on race, color, sex (including pregnancy, childbirth, and related medical conditions), citizenship status, national origin, ancestry, gender identity or expression, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, uniformed service, political affiliation, genetic information, or any other factor or characteristic protected by applicable law.
    $31k-51k yearly est. Auto-Apply 60d+ ago
  • Personnel Computer Support Technician (Antarctica)

    Chickasaw Nation Industries 4.9company rating

    Information technology internship job in Charleston, SC

    The Personnel Computer Support Technician conducts computer systems hardware and software maintenance, configuration management, inventory, and reporting. Ensures applicable security policy is implemented in accordance with established procedures. Works with other maintenance and engineering personnel to diagnose problems, implement configuration changes, update systems, apply and test patches, and troubleshoot computer hardware, software, and peripherals. Chickasaw Nation Industries, Inc. serves as a holding company with multiple subsidiaries engaged in several lines of business (Technology, Infrastructure & Engineering, Health, Manufacturing, Public Safety, Consulting, and Transportation) for the federal government and commercial enterprises. A portion of our profits is used to support Chickasaw citizens. We are proud to support the economic development and long-term viability of the Chickasaw Nation and its people. CNI offers premium benefits eligible on the first day of hire to full time employees; (Medical - Dental - Vision), Company Life Insurance, Short-Term and Long-Term Disability Insurance, 401(K) Immediate Vesting, Professional Development Assistance, Legal Aid Assistance Program, Family Planning / Fertility Assistance, Personal Time Off, and Observance of Federal Holidays. As a federal contractor, CNI is a drug-free workplace and adheres to the Federal Controlled Substance Act. ESSENTIAL REQUIREMENTS * Must be able to obtain a customer clearance for access to facilities, equipment and property. * CompTIA Security+ * Must be able to perform job duties in extreme, cold, dark, work environments. * Required to Physically Qualify (PQ) in accordance with the USAP requirements for deployment to Antarctica. * Must pass medical and dental examination prior to deployment; expenses are reimbursable * Broad knowledge of data sources, data flow, systems interactions, advanced computer equipment and software applications, and advanced systems design techniques. * Proficient knowledge and understanding of a variety of concepts, practices and procedures related to computer systems and applications. * Ability to analyze and develop complex design objectives. * Proven ability to perform in an advisory capacity and to make recommendations for resolving issues. * Excellent computer skills with demonstrated proficiency in Microsoft Windows/Office. * Solid analytical, critical thinking and problem-solving skills. * Excellent verbal and written communication skills. * Excellent customer service skills. * Ability to work both independently and in a team environment. * Ability to effectively manage multiple projects and priorities. KEY DUTIES AND RESPONSIBILITIES Essential duties and responsibilities include the following. Other duties may be assigned. * Required travel to Antarctica six (6) months a year or on a rotational basis with IT team. * Performs the necessary IT services in support of the USAP to include. Information Systems/Information Assurance (IS/IA) configuration requirements and policy prepared by the NSF, NIWC Atlantic or higher-level authority shall be maintained. * Performs IT installation, maintenance and life-cycle support of program and project unique equipment, computer applications and associated computer hardware, software, and peripheral equipment. * Performs infrastructure and desktop updates for NPP and USAP Systems as required. * Performs technical support in the installation of program/project unique IT systems/equipment * hardware, software, sensors, and associated peripherals. Support will include but not be limited to: * Provides technical assistance in preparation of IT project installation technical documentation, conducting pre and post installation operational tests. * Performs computer hardware and software installation and operational verification testing; modifies and/or updates special purpose computer programs; and performs system/equipment operational testing. * Provides maintenance support for IT systems located at Charleston, South Carolina, Christchurch, New Zealand, McMurdo Station, Antarctica and other locations as required. * Supports shall include development and/or review of IT system/equipment maintenance schedules and procedures. * Conducts system/equipment diagnostic tests, computer troubleshooting and fault isolation, computer equipment repair, removal, and replacement as necessary. * Performs system/equipment hardware and software life-cycle support to include participating in * design requirements, performing system/equipment upgrades, updating and maintaining system/equipment hardware and software configuration data. * Assists in the procurement of new systems/equipment, providing user/operator initial and refresher training, and assisting in the retirement and disposal of systems/equipment. * Performs necessary support services to ensure hardware and software remain compliant with all federal guidelines. * Performs remediation for vulnerabilities or non-compliance items as required. * Performs after-hours support for NPP remote operational systems in support of aviation operations for the Charleston based meteorology data gathering and processing systems as necessary. * Investigates and assesses existing, new, and emerging technologies which may include applications, communications, data processing, data storage and retrieval, data backup and restore, storage and network architectures as requested by the sponsor. * Provides the following engineering and Data integration support: * a. Engineering and data integration support to include base line configuration of servers, creation of * documentation for software management, creation of application specific training materials for operating systems and development of Standard Operating Procedures (SOP) (CDRL A001). * b. Integration of web development and support of any current or future web-based projects. EDUCATION AND EXPERIENCE High School diploma or GED and one (1) year of experience to include: UNIX and Windows based operating system, and virtual environments. PHYSICAL DEMANDS Work is primarily performed in an office/warehouse setting. Regularly required to use hands to finger, handle, or feel. Regularly required to reach with hands and arms, occasionally above head. Regularly required to twist at the waist, climb and descend stairs while carrying objects. Ability to speak and hear. Frequently required to stand, walk, stoop, kneel, crouch or crawl. Occasionally required to sit and climb or balance. Regularly lifts and/or moves up to twenty-five pounds, and occasionally lifts and/or moves up to fifty pounds. Works near moving mechanical parts. Regularly exposed to general office and general office machinery noise. May be exposed to warehouse, truck or forklift noise. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. EOE including Disability/Vet CNI offers a comprehensive benefits package that includes: * Medical * Dental * Vision * 401(k) * Family Planning/Fertility Assistance * STD/LTD/Basic Life/AD&D * Legal-Aid Program * Employee Assistance Program (EAP) * Paid Time Off (PTO) - (11) Federal Holidays * Training and Development Opportunities Your application submission will be considered for all potential employment opportunities with Chickasaw Nation Industries (CNI).
    $38k-48k yearly est. Auto-Apply 24d ago
  • Computer IT Tech I

    Clay-Ingels Master

    Information technology internship job in North Charleston, SC

    Job Details Entry North Charleston, SC Full Time $23.00 - $28.00 Hourly Up to 25% DayDescription About Us: At Four Corners Building Supply, we are looking for people who want to bring their passion and expertise to help our rapidly growing business. Our formula is simple: take exceptional care of our employees, and they will take exceptional care of our customers. Job Summary: IT Tech will provide technical assistance to computer users at our Charleston, Summerville, and Hardeeville area locations. They will work directly with our leadership team and IT Support Provider. Responsibilities we'll trust you with: • Answer questions or resolve computer problems for clients in person, or via telephone or electronically. • Assist with computer hardware and software, including printing, word processing, email, and operating systems. • Assist in setting up and maintaining access for all staff to a variety of systems • Work directly with IT Support Provider to escalate and triage issues as they arise • Learn and be able to troubleshoot common ERP concerns • Maintain an organized inventory list of hardware items in working order • Assist in any warranty claims that may arise • Complete all necessary records and reports in a timely and accurate fashion • Conduct operations in a manner that promotes workplace safety • Perform other duties as assigned. Qualifications Preferred qualifications: • Associates or Bachelor's Degree in Technology • Background in fixing computers, either for personal use or for others • High level of expertise in all MS Office products, including Outlook, Teams, etc. • Comfort in a small company, matrixed organizational structure • Team player, with a willingness to learn Skills: • Self-driven with the ability to set and meet deadlines • Strong communication skills • Highly organized with excellent project management skills • Ability to establish and maintain professional relationships at all organizational levels • Able to get work done independently and as a member of a team • Detail-oriented • Takes pride in completed works Physical Requirements: • Frequent driving between locations while transporting hardware • Continuous exposure to computer screens • Frequent carrying and lifting - must be able to move and lift a minimum of 50 pounds • Continuous Sitting in one place • Works inside an office setting
    $23-28 hourly 30d ago
  • IT Field Technician (Charleston, SC)

    Parker's Kitchen 4.2company rating

    Information technology internship job in Summerville, SC

    The IT Field Technician provides onsite technical support for Parker's Kitchen locations. Responsibilities: Travels to the stores to provide onsite technical support Provides technical support for the Point-of-Sale systems and peripherals. Ability to replace hardware elements of POS system - scanners, printers, Pin Pads and complete registers. Work with higher-level techs to troubleshoot issues such as software, hardware, and Internet connectivity Install/replace standard PC hardware, and peripheral components such as monitors, keyboards, and printers Knowledge of Cat5 wiring and terminating and low voltage wiring Ability to learn and configure in store software systems Instructs users in use of equipment and software Performs other job-related duties as assigned by Parker's Help desk Provide updates, status, and completion details via ticketing system Knowledge, Skills, and Abilities: Advanced knowledge of Microsoft Office Suite required Must have a valid driver's license and be able to go between stores without difficulty Demonstrates flexible and efficient time management and ability to work independently and prioritize work Excellent organizational skills and initiative to improve processes Demonstrates patience with users and the ability to assist and train inexperienced users Communicates regularly with the manager about issues Provides strong attention-to-detail regarding daily tasks, projects, and troubleshooting Maintain communication within the department ensuring that no duplicate work is being performed by other support staff Maintain a neat work environment; help maintain and organize server room and test lab Earns the trust of others through open, honest communication and follow through Plans work and schedules activities so deadlines and objectives are met Respectfully interact with co-workers Acts as a role model within and outside of the department Accountable to act with integrity, adhere to company expectations of performance and behavior, abide by work rules and demonstrate high standards of moral and ethical conduct at all times. Leads by example in meeting company expectations of performance and behavior in the support center as established in the Employee Handbook. Must be reliable and punctual in reporting to work as scheduled Maintains confidentiality of all company information, is forthcoming in reporting all policy and procedural violations and any wrongdoing to the Director of Human Resources EDUCATION AND REQUIREMENTS: Required: Intermediate computer skills Must be available to work a flexible schedule, including periodic on-call shifts. Must maintain a current, valid, unrestricted driver's license with an insurable driving record and be able to go between stores without difficulty. Preferred: Experience with NCR POS systems preferred Experience in corporate IT department is preferred Travel: Travel is required inside Parker's assigned geographic regions. PHYSICAL REQUIREMENTS: Prolonged periods sitting, standing, and working on a computer Must be able to safely ascend/descend ladders Must be able to lift up to 50 pounds at time. Parker's Companies is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Parker's does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state, or local laws.
    $31k-50k yearly est. 60d+ ago
  • Internal Systems & Messaging IT Specialist

    Ifas LLC

    Information technology internship job in Charleston, SC

    Essential Job Functions: Clearance Type Required: TS/SCI Job Responsibilities Perform initial configuration and installation of Server and Workstations hardware, software, and peripherals. Identify, log, and resolve technical problems with Servers, Workstations, and network systems. Upgrade software and hardware on Servers and network infrastructure. Integrate and automate cycles and Windows activities through an automated batch manager, “Control-M”. Manages, monitors, and implements security configurations for virtual environments and networks. Manages, monitors, and implements patches (Operating System an application) for servers, workstations, and network devices. Analyze, evaluate, and test software/hardware problems and submit findings to management officials. Assist management in the operation of desktop related services. Leadership Responsibilities: Builds relationships with the team members and represents their interests when discussing needs with APM or client. Involvement in recruiting, interviewing, and selection of future team members. Creates an expectations document for the team to ensure compliance with needs of the area/client. Establishes and maintains recurring 1 on 1 coaching meetings with employees for coaching and development. Submits systems access requests as needed for new hires, etc. Conducts team introductions for new hires and trainings. Independently devises ways to improve processes and improve systems efficiency for processes and procedures. Assists Assistant Project Manager with projects and other responsibilities. Must be able to work on several tasks simultaneously and to work independently without any higher-level coordination or direction for day-to-day activities. Qualifications: (what are the required minimums for the position - Reference L-cat Description) A four-year degree in information technology or business-related field is preferred. (Experience may be substituted for education as follows: 2 years of college + 2 years' experience relative to the specific position or 4 years' experience relevant to the specific position.) Knowledge and experience with the administration of personal computers and Desktop computer hardware, running Windows 2010 or future elaborations in a Windows network environment Experience with PC workstation operations including O365 Office Suite word processing, spreadsheets, and electronic mail, local area network and Wide Area Network hardware infrastructure. Experience with the installation, configuration, and maintenance of Network Printers Knowledge and experience in the administration of Active Directory Knowledge and experience in the administration of network shares and permissions. Knowledge and experience with Windows PowerShell for system administration Knowledge and experience in the administration of VMWare and vSphere Knowledge and experience in the administration of SAN/NAS Storage Knowledge and experience in the administration Windows Server 2019 and 2022 Knowledge of and/or experience with “Control-M” batch scheduling software or similar software Work Schedule: The contractor employee will work an 8-hour shift with a non-compensated 45-minute lunch (See your Project Manager for work schedule). Additional hours may be required and must be authorized by your Project Manager and DoS Management. Must be able to work onsite 5 days a week. IFAS is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
    $59k-85k yearly est. Auto-Apply 60d+ ago
  • IT Field Support Technician_Ladson

    Gr8Ttek

    Information technology internship job in Ladson, SC

    Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients' needs to forge long-lasting partnerships. Gr8ttek is looking for a regular Field Specialist to join its Infrastructure Delivery team. Reporting to the Territory Supervisor the Field Specialist will perform a variety of hardware-focused, break fix services and solutions on various client products. Candidates must possess the ability to perform basic and moderately complex troubleshooting and repair activities. Position may require the exercise of moderately complex analytical skills and to make decisions based on established department and company guidelines. Benefits: $40 per call/$5 per call per diem Dell/Lenovo certification training Responsibilities and Skills Providing customer break fix support for designated equipment Communicating clearly in written and verbal form Possess excellent customer service skills Accepting and delivery of all service calls assigned Completing all administrative tasks associated with each call Responsible for control and return of assets and inventory Other duties may be assigned to meet business needs May provide functional guidance to colleagues Requirements Typically requires technical school certification or equivalent and 1-2 years of relevant experience Ability to drive yourself to client locations Ability to lift and or move various computer equipment up to 50 lbs. Valid driver's license Reliable transportation with valid registration and adequate insurance Additional requirements may exist if offer of employment is extended Must own a basic repair tool kit
    $31k-51k yearly est. Auto-Apply 60d+ ago
  • IT Field Support Technician_Ladson

    Gr8Ttek, LLC

    Information technology internship job in Ladson, SC

    Job Description Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients' needs to forge long-lasting partnerships. Gr8ttek is looking for a regular Field Specialist to join its Infrastructure Delivery team. Reporting to the Territory Supervisor the Field Specialist will perform a variety of hardware-focused, break fix services and solutions on various client products. Candidates must possess the ability to perform basic and moderately complex troubleshooting and repair activities. Position may require the exercise of moderately complex analytical skills and to make decisions based on established department and company guidelines. Benefits: $40 per call/$5 per call per diem Dell/Lenovo certification training Responsibilities and Skills Providing customer break fix support for designated equipment Communicating clearly in written and verbal form Possess excellent customer service skills Accepting and delivery of all service calls assigned Completing all administrative tasks associated with each call Responsible for control and return of assets and inventory Other duties may be assigned to meet business needs May provide functional guidance to colleagues Requirements Typically requires technical school certification or equivalent and 1-2 years of relevant experience Ability to drive yourself to client locations Ability to lift and or move various computer equipment up to 50 lbs. Valid driver's license Reliable transportation with valid registration and adequate insurance Additional requirements may exist if offer of employment is extended Must own a basic repair tool kit Powered by JazzHR nr AVQdpvuj
    $31k-51k yearly est. 28d ago
  • Payroll Customer Support Help Desk Analyst (Onsite)

    IFAS LLC

    Information technology internship job in Charleston, SC

    Job DescriptionEssential Job Functions The Bureau of the Comptroller and Global Financial Services (CGFS), Department of State (DoS), Charleston, SC, requires a Payroll Customer Support Help Desk Analyst on the Payroll Customer Support Desk. IFAS is hiring multiple temporary positions for a one-year period to support departing Department of State employees with payroll and financial questions and actions. The Office of Customer Engagement provides customer support desk services, knowledgebase management and training, training development and delivery for overseas financial operations, system implementation training and support, and payroll customer support for American employees and retirees. This position will provide payroll processing project support to American employees and retirees. The contractor shall perform these services under DoS Customer Support Management. Job Responsibilities ServiceNow: ServiceNow is an online database for tracking initial communication and ongoing dialogue with customers until final resolution, allowing the closure of trouble tickets. Phone calls, emails, and customer inquiries are tracked within the ServiceNow system. A unique ticket number is automatically assigned when the ticket is successfully submitted. Analysts are required to enter all customer issues into ServiceNow. The Payroll Customer Support Help Desk Analyst supports DoS employees and retired annuitants with payroll-related inquiries. Analysts will use the Knowledge Base and DoS systems such as the Global Financial Accounting and Control System (GFACS), Domestic Integrated System (DIS), and Employee Express (EEX) Administrator to provide first-contact resolution whenever possible. They will also follow the Payroll Help Desk Quality Assurance (QA) Program, which monitors employee output and provides specific feedback, coaching, and training for employee development. The Quality Control Program (QCP) ensures: Accuracy and quality of customer interactions (phone and email) Feedback on strengths and areas for improvement Coaching and on-the-job training when applicable Feedback to team leads and management Ensure that the Payroll Customer Support Desk voicemail is addressed at the start of the day and throughout the day. Provide front-line payroll customer support, based on the team schedule, for incoming customer questions, tickets, and assistance according to Payroll Customer Support Desk procedures. Strive to meet the Service Level Agreement (SLA) for answering incoming Payroll Customer Support emails. Create ServiceNow tickets to record issue details and document receipt of the customer's initial contact. Update ServiceNow tickets whenever additional correspondence or research is performed on behalf of the customer. Close tickets once resolution is confirmed with the customer or when confirmation is received by DoS analysts responsible for resolution. Assist customers through the entire process of research, data gathering, analysis, and resolution of issues (phone and email). Research DoS information sources to assist in answering client questions, including the CGFS Knowledge Base, Ask HR, various websites, the Foreign Affairs Manual (FAM), the Foreign Affairs Handbook (FAH), the Thrift Savings Plan (TSP), and in-house Reference Documents (RDs). Refer unresolved issues to the appropriate department or office following Retirement, American Pay, and Payroll Customer Support procedures. Follow up on tickets pending longer than one week by contacting the appropriate office to determine status. Per established International Organization for Standardization (ISO) 9001 Work Instruction guidelines, identify Payroll and Retirement tickets critical to CGFS operations as “Level II.” Escalate Level II tickets following Payroll Customer Support procedures and perform regular follow-ups on their status. Support ISO 9001 requirements by reviewing existing RDs to ensure they remain relevant and consistent with customer needs and CGFS policy requirements. Escalate issues to Payroll Customer Support staff or team leadership as appropriate. Ensure constant coverage of the Support Desk between 8:30 a.m. and 4:30 p.m., Monday through Friday. Required Skills Experience performing analysis and working independently within a team to efficiently answer customer questions. Experience working with web-based or client-server technologies and performing business systems analysis. Strong critical thinking skills. Strong communication skills for phone and email interactions, including escalated tickets. Desired Skills: Effective listening Tact and patience Positive persuasiveness Attentiveness and courteousness Ability to multi-task and shift between situations quickly Proficiency in Microsoft 365 (Office Suite) Superior verbal, written, and organizational skills Preferred (Not Required) Knowledge of accounting procedures, policies, and operations Federal payroll, high-volume call center, or customer help desk experience Minimum Requirements Experience with relevant financial management systems and ability to analyze complex requirements, develop alternate solutions, and evaluate a wide range of systems and related financial services support issues. Ability to support the design, implementation, and testing of accounting and financial management systems. Experience as a team member analyzing task requirements, developing work plans, executing assignments, and preparing documentation. Preferred experience with systems and technical environments supporting accounting and financial services, help desk support for large, complex financial system implementations, and knowledge of Federal accounting/financial management policies, practices, operations, and procedures. Functional expertise and experience in Federal accounting operations, including policies, practices, reporting, and business process requirements, is highly desirable.
    $29k-42k yearly est. 4d ago
  • Site Support

    Stella Environmental Services 4.8company rating

    Information technology internship job in Charleston, SC

    Now Hiring! Site Support We are looking for a hardworking and dependable Site Support team member to provide essential assistance to our facility, equipment operators, and management. This hands-on role involves a variety of manual tasks, ensuring smooth operations and a safe, clean work environment. What You'll Do: ✅ Follow all company and customer-specific safety policies and procedures. ✅ Perform general manual labor, including: Cleaning and light maintenance of equipment Heavy lifting to relocate equipment and materials General housekeeping (indoor & outdoor) Landscaping tasks (debris removal, dust control) ✅ Assist in unloading vehicles. ✅ Perform routine fueling and servicing of equipment and machinery. ✅ Cross-train on various equipment and machinery. ✅ Direct site traffic as needed. ✅ Support team members during absences or high-demand periods. ✅ Comply with all facility plans, policies, and procedures. ✅ Complete additional duties as assigned. What's in it for You? ✔ Comprehensive medical coverage ✔ Vision & Dental Plan ✔ Optional Additional Voluntary Life Insurance ✔ Paid time off What You'll Need: 🔹 Ability to work outdoors in various weather conditions. 🔹 Previous experience with heavy equipment required. 🔹 Capability to safely lift 50+ lbs as needed. 🔹 Strong ability to work independently with limited supervision. 🔹 Valid CDL license with combination (preferred). 🔹 Willingness to quickly learn new skills, including safe equipment operation. 🔹 High level of initiative, responsibility, and work performance. Working Conditions: 🌦 All work is performed on-site at a transfer station in varying weather conditions. 🛑 Possible exposure to dust, municipal solid waste (trash), and recycling materials. 🦺 Must wear assigned personal protective equipment (PPE) and maintain it properly. ⏰ Occasional overtime or irregular hours may be required on short notice. If you're ready to join a strong team and take on a hands-on role, apply today! 💪 Pay Range Up to USD $20.00/Hr.
    $20 hourly Auto-Apply 2d ago
  • Lead IT Specialist - Software Governance

    Maximus 4.3company rating

    Information technology internship job in Charleston, SC

    Description & Requirements The Lead of Software Governance will lead initiatives that ensure enterprise software systems are implemented, maintained, and governed with security, efficiency, and compliance. This role bridges technical operations and governance, combining hands-on IT expertise with strong process and risk management capabilities. Working closely with Privacy, Security, Data Governance, Artificial Intelligence and Operational teams, this manager ensures that software investments are secure, compliant, and aligned to organizational goals. The ideal candidate has a background in IT operations, software implementation, or technology support, and a growing passion for governance, risk management, and process improvement. This position will lead Software Governance for Maximus, ensure operational continuity and strengthen the maturity of software governance practices across the organization. Ability to obtain a Federal Clearance and US citizenship is required. This is a remote position. Essential Duties and Responsibilities: - Manage the intake process, risk assessment, and governance of software acquisitions across business units. - Partner with Software Governance Board stakeholders to ensure all software aligns with security, compliance, and lifecycle standards. - Develop and maintain software governance processes that ensure proper onboarding, renewal, and decommissioning of applications. - Serve as a key escalation point for software governance related issues; coordinate multi-team resolution. - Integrate regulatory and licensing requirements into governance workflows (e.g., CMMC, SOX, NIST, ISO 27001). - Own software documentation, SOPs, and audit readiness materials, ensuring accuracy and alignment with governance standards. - Identify opportunities for process automation and efficiency within software governance and process workflows. - Support the Senior Manager of IT Governance by ensuring continuity of governance operations and providing subject matter expertise on software lifecycle governance to cross-functional teams. - Lead cross-functional working groups to improve the software review process, risk assessments, and end-user experience. - Build and maintain strong relationships with SMEs and internal stakeholders. Job-Specific Essential Duties and Responsibilities: - Manage the intake process, risk assessment and governance of software acquisitions across business units. - Partner with Software Governance Board stakeholders to ensure all software aligns with security, compliance, and lifecycle standards. - Develop and maintain software governance processes that ensure proper onboarding, renewal, and decommissioning of applications. - Serve as a key escalation point for software governance related issues and coordinate resolution across IT and business teams. - Support and enforce compliance with corporate policies, licensing agreements, and regulatory frameworks (e.g., CMMC, SOX, NIST, ISO 27001). - Maintain software documentation, SOP's, and audit readiness materials. - Identify opportunities for process automation and efficiency within software governance and process workflows. - Act as deputy to the Director of IT Governance, ensuring continuity of governance operations and serving as an internal consultant for software lifecycle issues. - Lead cross-functional working groups to improve the software review, process, risk assessments, and end-user experience. - Build and maintain strong relationships with SME's and internal stakeholders. Minimum Requirements - Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience. Job-Specific Minimum Requirements: - Bachelor's degree in information technology, Computer Science, or a related field or sufficient experience. - 7+ years of experience in IT project management, IT governance, software implementation, or Information Technology roles. - Proven experience managing or supporting enterprise software environments (e.g., SaaS, on-premise, cloud-based systems). - Familiarity with software lifecycle management, configuration management, and Application Portfolio management. - Strong understanding of IT risk, compliance, and governance frameworks. - Demonstrated ability to lead cross-functional teams and manage multiple priorities in a fast-paced environment. - Excellent communication, problem-solving, and facilitation skills. - Technical and Analytical Acumen - Process and Continuous Improvement - Risk Management and Compliance - Collaboration and Influence - Vendor and Stakeholder Engagement - Strategic Problem Solving Preferred Skills and Qualifications: - Experience managing or contributing to software asset management (SAM) or governance programs. - Hands-on experience with ITSM or ITIL-based service delivery processes. - Familiarity with Smartsheet, ServiceNow, Coupa, Jira, or asset tracking tools. - Certifications such as ITIL, GRC, or PMP are a plus. #techjobs #VeteransPage EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 130,000.00 Maximum Salary $ 165,000.00
    $80k-108k yearly est. Easy Apply 8d ago
  • Field Tech Support

    Echostar 3.9company rating

    Information technology internship job in Summerville, SC

    EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV. Our Technicians deliver TV and Smart Home solutions to millions of customers. As a technician, we will train you to lead the charge for a world-class customer experience, educating and connecting more Americans with every home you visit. You're the backbone of our organization and ensure an excellent customer experience. Our dedication to customer experience has paid off, as DISH is a six-time J.D. Power award winner for being #1 in Customer Satisfaction. Job Duties and Responsibilities What You'll Do: You'll visit customers' homes, solve problems, and introduce them to smart home tech. Install and service DISH equipment and smart home products in customers' homes Teach customers how to use their tech and offer additional services when helpful Keep a clean work area and maintain a professional attitude while working independently but staying connected with the team What's in it for You: Career Growth: Start here and grow fast! Many of our leaders began in this role, with opportunities to move into different departments for new challenges Pay Increases: Automatic promotion after 6 months with a $1/hour raise. Additional promotions with 5-10% pay increases based on performance Bonus Potential: Earn up to $6,400 your first year, and up to $9,100 annually after. High performers also receive AwardPerqs-redeemable for travel, electronics, and more Comprehensive Benefits: Paid training, time off, Medical, Dental, Vision, Life Insurance packages, HSA, 401(K) with company match, Employee Stock Purchasing Program and Tuition Reimbursement Exclusive Perks: Complimentary DISH TV ($114.99/month), discounts on Sling TV ($5/month), and Boost Mobile plans (starting at $15/month), company-provided van, tools, and uniforms Paid Training You'll Get: Clear, step-by-step guidance for installations and service Smart home tech knowledge to support and educate customers Best practices created by our most experienced techs Skills, Experience and Requirements What You'll Need: Valid Driver's License: Clean record required Schedule Flexibility: Willingness to travel as needed; flexible to work shifts that might include evenings, weekends, or holidays Physical Ability: Climb ladders (up to 40 ft) Lift up to 70 lbs Must meet and maintain 335 lb weight limit Customer Focus: Build trust and create a great experience Problem-Solving: Tackle a variety of challenges on the spot Determination: Work in tight spaces and all kinds of weather Adaptability: Handle changes and unexpected tasks with ease Benefits: From versatile health perks to new career opportunities, check out our benefits on our careers website. Employment is contingent on successful completion of a pre-employment screen, to include a drug test and an acceptable driving record. Compensation listed may reflect a combination of hourly pay rate and location pay differential. The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled. We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process. EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact *************** if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications. Click the links to access the following statements: EEO Policy Statement, Pay Transparency, EEOC Know Your Rights (English/Spanish) Salary Ranges Compensation: $21.25/Hour
    $21.3 hourly 12d ago
  • B-Level Technician

    Holland Pump Company

    Information technology internship job in Walterboro, SC

    Field Technician Introduction Welcome to the role of Field Technician at Holland Pump! The Field Technician is the front-line contact to our customers presenting all the benefits and quality equipment that Holland Pump promises to deliver. The Field Technician will maintain a clean driving record while employed at Holland Pump by exercising safe driving habits with care and regard for others and the company vehicle. The position requires mechanical ability and physical stamina while maintaining good sense and safe judgment as well as having the ability to communicate well to our customers upon a service call, delivery or pick-up. The position also requires that the individual is flexible in nature as the daily task assignments can change often. The position requires a daily work schedule that can occasionally lead to long days with overtime necessary to complete the tasks at hand. Job Responsibilities Troubleshoot, diagnose, and repair technical issues with small diesel engines and pumps Install, configure, and maintain Holland Pumps equipment Answer customer inquiries regarding technical problems or Deliver and set up, with customer assistance. This will include properly instructing customer on use. Perform maintenance and repairs on equipment and document user requests Pick up rentals and note damage to equipment Maintain inventory of all parts on service truck Test and evaluate systems to ensure optimal performance Job Requirements Ability to diagnose and repair mechanical, electrical equipment Knowledge of safety and troubleshooting procedures Ability to read and interpret documents such as safety rules, operating and maintenance instructions Ability to use hand tools, power tools, and other related equipment Ability to lift up to 70 pounds Excellent problem-solving and communication skills Work well independently and with a team Able to complete service calls and repairs efficiently Ability to work on-call hours and travel as needed A valid driver's license and clean driving record Benefits Include: Holland Pump offers a competitive salary and benefits package to include Medical/Dental Insurance, 401(k) with Match, Paid PTO/Holidays, Life Insurance, Short-Term/ Long-Term Disability Insurance and Uniforms. Our average employee has 10 years of service! Holland Pump is an Equal Opportunity Employer, Veterans employer, and Drug Free Workplace Job Type: Full-time #ZR Compensation details: 20-23 Hourly Wage PIe2cc3d33e862-31181-38490813
    $35k-49k yearly est. 8d ago
  • IT Engineer - Level III

    K2 Staffing, LLC

    Information technology internship job in Charleston, SC

    Job DescriptionSummaryOur client is a leading IT Solutions Company located in Charleston, SC and they are in need of a Level III IT Engineer. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a client's business needs. Duties & Responsibilities Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management. Deploying and managing Windows Servers and Active Directory Designing Local Area Networks Implementing and monitoring network security Optimizing and maintaining network software and hardware Building and deploying file servers and cloud computing solutions Configuring and deploying VOIP solutions Performing network infrastructure troubleshooting Manage Microsoft Exchange Server Telephone solutions Monitors alert systems and take appropriate action as per guidelines. Ability to use various messages in an event log to affect repairs. Receive escalated service requests requiring an enhanced response. New User On-boarding Qualifications & Requirements Minimum of 5 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory Three years of experience in a client-facing environment such as sales engineering Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology Possesses strong organizational and time-management skills Experience writing proposals for and implementation of technical solutions to fulfill business needs Results-oriented, self-motivated, energetic, professional, reliable, and a team player Strong understanding of technology and business productivity systems Experience with RMM (remote monitoring and management) tool a plus, such as Kaseya or Connectwise. Experience with a PSA (ticketing system) tool a plus, such as Autotask or Connectwise. Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills Sales training experience is a plus Having worked in an MSP environment is a major plus. Ideal Qualifications (not required) CompTIA Net+ and/or CompTIA Security+ MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert) CCNA or CCIE-Cisco certifications a real plus Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.
    $69k-94k yearly est. 8d ago
  • IT Engineer - Level III

    K2 Staffing

    Information technology internship job in Charleston, SC

    Summary Our client is a leading IT Solutions Company located in Charleston, SC and they are in need of a Level III IT Engineer. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a client's business needs. Duties & Responsibilities Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management. Deploying and managing Windows Servers and Active Directory Designing Local Area Networks Implementing and monitoring network security Optimizing and maintaining network software and hardware Building and deploying file servers and cloud computing solutions Configuring and deploying VOIP solutions Performing network infrastructure troubleshooting Manage Microsoft Exchange Server Telephone solutions Monitors alert systems and take appropriate action as per guidelines. Ability to use various messages in an event log to affect repairs. Receive escalated service requests requiring an enhanced response. New User On-boarding Qualifications & Requirements Minimum of 5 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory Three years of experience in a client-facing environment such as sales engineering Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology Possesses strong organizational and time-management skills Experience writing proposals for and implementation of technical solutions to fulfill business needs Results-oriented, self-motivated, energetic, professional, reliable, and a team player Strong understanding of technology and business productivity systems Experience with RMM (remote monitoring and management) tool a plus, such as Kaseya or Connectwise. Experience with a PSA (ticketing system) tool a plus, such as Autotask or Connectwise. Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills Sales training experience is a plus Having worked in an MSP environment is a major plus. Ideal Qualifications (not required) CompTIA Net+ and/or CompTIA Security+ MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert) CCNA or CCIE-Cisco certifications a real plus Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.
    $69k-94k yearly est. 60d+ ago
  • Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time

    U.S. Navy 4.0company rating

    Information technology internship job in Sullivans Island, SC

    About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training Great Lakes, IL (11 weeks) FC Strand Great Lakes, IL (16 weeks) ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military
    $31k-42k yearly est. 9d ago
  • Payroll Customer Support Help Desk Analyst (Onsite)

    Ifas LLC

    Information technology internship job in Charleston, SC

    Essential Job Functions The Bureau of the Comptroller and Global Financial Services (CGFS), Department of State (DoS), Charleston, SC, requires a Payroll Customer Support Help Desk Analyst on the Payroll Customer Support Desk. IFAS is hiring multiple temporary positions for a one-year period to support departing Department of State employees with payroll and financial questions and actions. The Office of Customer Engagement provides customer support desk services, knowledgebase management and training, training development and delivery for overseas financial operations, system implementation training and support, and payroll customer support for American employees and retirees. This position will provide payroll processing project support to American employees and retirees. The contractor shall perform these services under DoS Customer Support Management. Job Responsibilities ServiceNow: ServiceNow is an online database for tracking initial communication and ongoing dialogue with customers until final resolution, allowing the closure of trouble tickets. Phone calls, emails, and customer inquiries are tracked within the ServiceNow system. A unique ticket number is automatically assigned when the ticket is successfully submitted. Analysts are required to enter all customer issues into ServiceNow. The Payroll Customer Support Help Desk Analyst supports DoS employees and retired annuitants with payroll-related inquiries. Analysts will use the Knowledge Base and DoS systems such as the Global Financial Accounting and Control System (GFACS), Domestic Integrated System (DIS), and Employee Express (EEX) Administrator to provide first-contact resolution whenever possible. They will also follow the Payroll Help Desk Quality Assurance (QA) Program, which monitors employee output and provides specific feedback, coaching, and training for employee development. The Quality Control Program (QCP) ensures: Accuracy and quality of customer interactions (phone and email) Feedback on strengths and areas for improvement Coaching and on-the-job training when applicable Feedback to team leads and management Ensure that the Payroll Customer Support Desk voicemail is addressed at the start of the day and throughout the day. Provide front-line payroll customer support, based on the team schedule, for incoming customer questions, tickets, and assistance according to Payroll Customer Support Desk procedures. Strive to meet the Service Level Agreement (SLA) for answering incoming Payroll Customer Support emails. Create ServiceNow tickets to record issue details and document receipt of the customer's initial contact. Update ServiceNow tickets whenever additional correspondence or research is performed on behalf of the customer. Close tickets once resolution is confirmed with the customer or when confirmation is received by DoS analysts responsible for resolution. Assist customers through the entire process of research, data gathering, analysis, and resolution of issues (phone and email). Research DoS information sources to assist in answering client questions, including the CGFS Knowledge Base, Ask HR, various websites, the Foreign Affairs Manual (FAM), the Foreign Affairs Handbook (FAH), the Thrift Savings Plan (TSP), and in-house Reference Documents (RDs). Refer unresolved issues to the appropriate department or office following Retirement, American Pay, and Payroll Customer Support procedures. Follow up on tickets pending longer than one week by contacting the appropriate office to determine status. Per established International Organization for Standardization (ISO) 9001 Work Instruction guidelines, identify Payroll and Retirement tickets critical to CGFS operations as “Level II.” Escalate Level II tickets following Payroll Customer Support procedures and perform regular follow-ups on their status. Support ISO 9001 requirements by reviewing existing RDs to ensure they remain relevant and consistent with customer needs and CGFS policy requirements. Escalate issues to Payroll Customer Support staff or team leadership as appropriate. Ensure constant coverage of the Support Desk between 8:30 a.m. and 4:30 p.m., Monday through Friday. Required Skills Experience performing analysis and working independently within a team to efficiently answer customer questions. Experience working with web-based or client-server technologies and performing business systems analysis. Strong critical thinking skills. Strong communication skills for phone and email interactions, including escalated tickets. Desired Skills: Effective listening Tact and patience Positive persuasiveness Attentiveness and courteousness Ability to multi-task and shift between situations quickly Proficiency in Microsoft 365 (Office Suite) Superior verbal, written, and organizational skills Preferred (Not Required) Knowledge of accounting procedures, policies, and operations Federal payroll, high-volume call center, or customer help desk experience Minimum Requirements Experience with relevant financial management systems and ability to analyze complex requirements, develop alternate solutions, and evaluate a wide range of systems and related financial services support issues. Ability to support the design, implementation, and testing of accounting and financial management systems. Experience as a team member analyzing task requirements, developing work plans, executing assignments, and preparing documentation. Preferred experience with systems and technical environments supporting accounting and financial services, help desk support for large, complex financial system implementations, and knowledge of Federal accounting/financial management policies, practices, operations, and procedures. Functional expertise and experience in Federal accounting operations, including policies, practices, reporting, and business process requirements, is highly desirable.
    $29k-42k yearly est. Auto-Apply 60d+ ago
  • Site Support

    Stella Environmental Services 4.8company rating

    Information technology internship job in Charleston, SC

    Job Description Now Hiring! Site Support
    $32k-38k yearly est. 23d ago
  • Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time

    U.S. Navy 4.0company rating

    Information technology internship job in Charleston, SC

    About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training Great Lakes, IL (11 weeks) FC Strand Great Lakes, IL (16 weeks) ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military
    $31k-42k yearly est. 9d ago

Learn more about information technology internship jobs

How much does an information technology internship earn in Mount Pleasant, SC?

The average information technology internship in Mount Pleasant, SC earns between $21,000 and $44,000 annually. This compares to the national average information technology internship range of $26,000 to $47,000.

Average information technology internship salary in Mount Pleasant, SC

$30,000
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