Information technology internship jobs in Oakland, CA

About the Firm Sideman & Bancroft LLP is a San Francisco based boutique law firm with a national reputation for excellence in intellectual property, estate planning, tax, white collar defense, and complex business litigation. We pride ourselves on combining deep subject-matter expertise with personalized, client-focused service. With roughly 100 attorneys and staff, we offer the sophistication of a large firm with the close-knit culture of a smaller practice, where every team member plays an essential role in delivering exceptional results. The Role We are seeking a Help Desk / Desktop Support Specialist to provide day-to-day technology support in our San Francisco office. This role is designed for someone with 3-5 years of IT support experience who can handle Level 1 and Level 2 issues in a fast-paced, professional services environment. Key Responsibilities Serve as a first and second level point of contact for technical issues (hardware, software, mobile, network). Troubleshoot, document, and resolve incidents in a timely and professional manner. Configure and maintain workstations, laptops, and mobile devices. Provide support for core firm applications (Microsoft Office, document management, time entry, conferencing tools). Assist with network and security support, including: Monitoring workstation connectivity (LAN/Wi-Fi/VPN) and escalating larger issues. Supporting endpoint and data security measures and ensuring adherence to firm policies. Helping implement system updates and patches under IT direction. Participate in system rollouts, upgrades, and security initiatives. Collaborate with IT team members to monitor, maintain, and improve firmwide technology performance. Uphold data security and confidentiality standards. Required Qualifications Possess a Bachelor's Degree in IT or related field with certifications/training to supplement 3-5 years of desktop/help desk support experience, preferably in a law firm or professional services environment. Proficiency with Microsoft Office Suite (Word, Outlook, Excel, PowerPoint) and Windows operating systems. Familiarity with document management systems (e.g., iManage, NetDocuments). Solid understanding of networks, PCs, printers, and common peripherals. Strong troubleshooting, communication, and client service skills. Ability to manage competing priorities in a deadline-driven environment. Preferred Skills (Our “Unicorn” Wish List) Our ideal candidate will not only be strong in technical troubleshooting but will also bring (or want to develop) skills in technical training and advanced Microsoft Word/document support. Not having these skills is not disqualifying, but having them, or the desire to learn, positions a candidate strongly. Experience providing technical training (one-on-one, small group, or classroom). Advanced knowledge of Microsoft Word formatting and styles (automatic numbering, TOCs, templates, cross-references). Ability to troubleshoot complex document issues and support users on best practices. Experience creating user guides, quick reference materials, or training documentation. Familiarity with Microsoft Active Directory and Exchange Administration. Exposure to Mobile Device Management tools (e.g., Intune, MobileIron). Knowledge of virtualization concepts (VMware) and common networking (LAN, VLAN, Wi-Fi) troubleshooting. Soft Skills & Attributes Ability to take on projects or tasks with clear instruction, then own the work and outcome. Confidence to ask questions and seek clarification when needed. Willingness to provide backup support to other IT team members in whatever ways are most helpful. Strong teamwork orientation combined with a professional demeanor. Appetite to learn and a drive to progressively expand technical knowledge. Patience, adaptability, and a service mindset when working with attorneys and staff at all levels. What We Offer Competitive salary and comprehensive benefits. Professional growth opportunities in both technical support and training. A collaborative, team-oriented environment where technology is critical to client service. Hybrid work schedule Salary range is $105k to $115k

Salary Range:$26.50 To $31.25 Hourly HelpDesk Technician Job Type: Full-Time | Non-Exempt | In Office Salary Range: $26.50 - $31.25 per year Commercial Bank of California (CBC) is the largest Latino-owned bank in California and a certified Minority Depository Institution (MDI). Headquartered in Irvine and founded in 2003, CBC is one of the largest privately held banks in the state, with over $3.5 billion in assets as of December 2024. We are a purpose-driven financial institution committed to building long-term relationships and delivering innovative, personalized banking solutions. Our leadership reflects the diverse communities we serve, and our mission is rooted in empowering entrepreneurs, business owners, and community leaders to thrive. As a certified MDI, CBC is proud to play a vital role in advancing financial inclusion and economic opportunity. We believe in a higher vision for banking-one that prioritizes trust, collaboration, and community impact. Join us and be part of a team that's redefining what it means to be a community-focused, relationship-driven bank that puts people over profits. Job Summary The Helpdesk Technician serves as the first point of contact for employees seeking technical support and is responsible for delivering exceptional customer service for company-supported computer applications and platforms. This role involves diagnosing and resolving technical issues, providing guidance on appropriate solutions, and ensuring timely follow-up. The technician also performs routine daily tasks, maintains documentation, and contributes to special departmental projects to enhance IT operations and user experience. Essential Duties and Responsibilities Provide technical assistance to employees in person, by phone, or email, ensuring timely and effective resolution of hardware, software, and mobile device issues. Install, configure, and maintain computers, printers, and peripherals; perform routine maintenance and repairs. Log and track help desk interactions, escalate urgent issues, and follow up to ensure complete resolution. Maintain system security, data integrity, and user access credentials; simulate and recreate user issues for troubleshooting. Assist in updating training materials and provide user training as needed. Support IT projects, prepare reports, and collaborate with vendors on upgrades and maintenance. Monitor and report recurring issues to management; stay current with system updates and industry trends. Maintain accurate inventory of desktop and printing equipment. Ensure compliance with Bank policies, procedures, and applicable regulations including BSA/AML and OSHA standards. Promote a respectful, inclusive, and ethical work environment aligned with the Bank's values and goals. Minimum Qualifications These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines. Associate's degree in IT or related field, or equivalent technical training and 2+ years of relevant experience; Bachelor's degree preferred. Basic knowledge of IT operations, hardware/software troubleshooting, and network support. Familiarity with banking industry compliance and security standards is a plus. Strong communication skills with the ability to explain technical concepts clearly. Proficient in Microsoft Office, desktop applications, and mobile device platforms. Strong organizational, time management, and problem-solving skills. Ability to work independently and manage multiple tasks effectively. Valid driver's license and reliable transportation may be required. Benefits & Perks Competitive employer contribution to medical, dental and vision coverage 401k plan with employer match Flexible Spending Accounts (FSA) and Dependent Care Accounts Employee Assistance Program (EAP) Employer provided Calm subscription Employer provided mental health benefits through Teladoc Life, AD&D and disability insurance Minimum 15 Days of Vacation, 11 Paid Federal Holidays, Paid Time off to Volunteer Online discount program Tuition Reimbursement Program Equal Employment Opportunity & Accommodations Commercial Bank of California is proud to be an Equal Employment Opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. All qualified individuals will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, or any other legally protected characteristic. We evaluate applicants fairly and equitably, including those with criminal histories, in accordance with applicable federal, state, and local laws. Commercial Bank of California is also committed to providing reasonable accommodations to individuals with disabilities. If you require a reasonable accommodation during the application or interview process, please contact us at ************ with the nature of your request and your contact information. Recruitment Policy Commercial Bank of California does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to CBC, either directly or indirectly, will be considered the property of Commercial Bank of California. We will not pay a fee for any placement resulting from the receipt of an unsolicited resume. To submit candidates for consideration, recruiting agencies must have a valid, written, and fully executed agreement with Commercial Bank of California. Without such an agreement in place, no agency submissions will be accepted or compensated.

Job Title: Level 2 Desktop Support Engineer Client: Global Finance Company Duration: 6-month contract, possible extension Compensation: $55-70/hour Level 2 Helpdesk Technician We are seeking a Level 2 Helpdesk Technician to join our IT team for short-term projects, with a primary focus on Helpdesk support. This role will concentrate on day-to-day technical assistance while senior-level tasks are handled by another team member. The position is onsite in Palo Alto, mainly supporting their Finance team, with occasional coverage in San Francisco if needed. Key Responsibilities Provide Level 2 support with AV and Microsoft-related issues. Troubleshoot and resolve issues related to Zoom, Slack, Google Workspace, Dropbox, Mimecast. Handle printing problems, email spam issues, and standard desktop support. Manage Active Directory (On-Prem) and Okta integrations (Okta pushes to O365 tenant). Support cleanup and optimization of Okta tenants. Work with InTune for device management. Provide hands-on assistance for infrastructure cleanup and migration projects. Escalate server-side and network issues per established protocols. Technical Environment Mac-first organization (Google Workspace, not Exchange). On-Prem AD, no Azure AD. Legacy on-prem servers being phased out after financial system migrations late in 2026. Tools: Zoom, Slack, Google Workspace, Dropbox, DocuSign, Mimecast, Sublime, Adaptive Security. The person will be helping a team mostly consisting of Windows users even though the entire organization is 90% Mac. Requirements 4+ years of Helpdesk experience (Level 2 or equivalent). Strong proficiency in Windows troubleshooting. Familiarity with Active Directory (On-Prem), Okta, InTune. Excellent communication and customer service skills. Ability to work onsite in Palo Alto; occasional SF coverage if needed. Experience supporting finance teams. Knowledge of infrastructure cleanup and migration best practices.

We are a specialized technology staffing agency supporting professional and financial services companies. Why do we stand out in technology staffing? We listen and act as advisors for our candidates on how they can best add value, find interesting projects, and pave a path for career advancement. We advocate for the best pay, diversity in tech, and the best job fit for every candidate we place. Our client, an investment firm, is seeking a Desktop Support Technician to join their team in San Francisco, CA! Responsibilities Serve as the first point of contact for technical support requests via ticketing system, email, Teams, phone, and walk-ups. Troubleshoot and resolve issues in a Windows-focused environment, including desktops, laptops, printers, and peripherals. Manage and support user accounts, password resets, and group memberships in Active Directory. Provide day-to-day support for Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint, etc.). Assist with remote connectivity issues such as VPN, MFA, and mobile device setup. Support conference room setups, Zoom/Teams calls, and general AV equipment troubleshooting. Help with new hire onboarding, workstation setup, and basic hardware deployments. Maintain accurate documentation of issues, fixes, and processes in the knowledge base. Deliver white-glove customer service, ensuring employees, executives, and high net-worth individuals have a smooth technology experience. Qualifications 2+ years of IT support or help desk experience (corporate or professional services experience is a plus). Hands-on experience supporting Windows 10/11 environments. Experience with Active Directory for account creation, password resets, and group management. Strong working knowledge of Microsoft 365 suite (Outlook, Teams, OneDrive, SharePoint). Familiarity with networking basics (DNS, DHCP, VPN). Experience supporting conference rooms, telephony, or video conferencing systems. Strong communication and interpersonal skills; proven ability to deliver excellent customer service. Experience using a ticketing system (ServiceNow, Jira, or similar). Bachelor's degree in IT/Computer Science or equivalent practical experience preferred. Pay Rate: $30.00 - $40.00/hr

Kano Consultants provides consulting services to the electric power industry. We provide engineering assessments, design, construction/maintenance support, and data analytics for departments that include power generation, substation, transmission, and distribution. We are looking to hire a proactive Entry-Level Help Desk Associate to join our team! This is ideal for candidates finishing an undergraduate degree or recent undergraduates looking to gain experience. Title: Entry-Level Help Desk Associate Location: 75% remote 25% Pleasanton California Employment Type: Part-time/ Independent Contractor to start with the potential to be full time. Primary Responsibilities Serve as the first point of contact for customers seeking technical assistance via phone, email, or chat. Diagnose and troubleshoot hardware, software, and network issues. Document and log all support interactions in the ticketing system. Assist in setting up and maintaining workstations, laptops, and other equipment. Stay updated on company systems, policies and procedures. Position Requirements Bachelor's degree in computer science, IT, or related field is desired but not required Strong knowledge of IT security principles and best practices Excellent verbal and written communication skills Excellent problem-solving skills and attention to detail Ability to troubleshoot common technical problems. Self-learner and ability to work in an agile and cross-functional environment Strong interpersonal skills with the ability to positively work with others. Eagerness to learn and adapt to new technologies How to Apply: *Upload updated Resume * Fill out our Screening Questionnaire Form through the link below: *********************************** PLEASE NOTE: Failure to complete the screening questionnaire will not be considered.

The IT Helpdesk Support position provides frontline technical assistance to students, faculty, and staff, ensuring reliable access to campus technology and smooth daily operations. This role requires exceptional customer service, strong technical troubleshooting skills, and the ability to work in a fast-paced academic environment. Key Responsibilities: · Provide in-person, phone, and email technical support for Windows, mac OS, and mobile devices with a focus on high-quality customer service. · Troubleshoot network and Wi-Fi issues, printer connectivity, classroom technology, audiovisual equipment, and other campus systems to minimize instructional disruptions. · Manage and maintain the IT Helpdesk ticketing system, including triaging, tracking, and resolving support requests in a timely manner. · Maintain inventory of IT hardware and peripherals; coordinate imaging, configuration, distribution, and replacement of devices for employees and computer labs. · Support campus VoIP phone systems, including device setup, number assignments, call routing, voicemail configuration, and troubleshooting. · Assist with cybersecurity operations, including endpoint protection (SentinelOne or similar) and enforcement of user security best practices. · Provide support for Zoom-equipped classrooms and hybrid learning environments; train faculty and staff and troubleshoot live instructional sessions. · Build, update, and deploy standardized computer images to ensure consistent software configurations and security compliance. Requirements: · Demonstrated experience supporting Windows and mac OS operating systems. · Proficiency in troubleshooting: o Wi-Fi and network connectivity issues o Printer and peripheral connection problems o Hardware, software, and operating system issues · Hands-on experience with: o Active Directory (user and group management) o Google Workspace, Microsoft 365, and Zoom administration o Computer imaging and deployment tools o Endpoint security systems (SentinelOne or similar) o IT Helpdesk ticketing systems and workflow processes · Excellent communication, customer service, and interpersonal skills. · Strong problem-solving ability, attention to detail, and sense of urgency. · Ability to multitask and work independently in a fast-paced setting. · Collaborative mindset with a willingness to learn new systems quickly. Additional Details: · Flexible working hours required. · Some weekend availability is needed during the start of each semester and for major events such as Commencement, OAKtoberfest, and Orientation. Qualifications · Bachelor's degree in Computer Science, Information Technology, or a related field; or equivalent professional experience. · 1-3 years of experience in an IT Helpdesk or technical support role. · Experience in a higher-education IT environment is preferred but not required.

Duration: 6-month contract, potential to extend or convert Pay Rate: $30.55-32.00/hr Must Haves Strong experience with Office 365 apps Advanced troubleshooting skills 3+ years of experience within help desk or desktop support Tier I and Tier II troubleshooting experience 6 months+ experience with ticketing system Experience with Microsoft Office Suite Highly motivated Positive attitude Understanding of SSH, Ping, Two-factor authentication, SSO, geo-blocking Overview An employer is looking for a Tier II Desktop Support Technician. This person will be working with one other person. They need to be independent, a quick learner and have a positive attitude. This person will be resolving anywhere from 6-25 tickets a day. These tickets will come through ServiceNow--ServiceNow experience is preferred however any ticketing system will suffice. They will be working with internal employees only via the ticketing system, phone, email and some in person. Examples of issues they will troubleshoot will be physical set ups, desk set ups, replacing hard drives, adding employees to a distribution list, etc. This person will be working five days a week onsite. There will also be opportunity for overtime. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law .

IT Support Technician / Direct Hire, FTE / Fully benefited (PTO, holidays, medical, dental, vision, matching 401K, etc.) / Onsite, San Mateo, CA. Responsibilities: Field incoming help requests from end users via both telephone and work orders in a courteous manner. Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue. Build rapport and elicit problem details from help desk customers. Troubleshooting and performing routine maintenance of workstations and servers remotely. Maintaining a positive attitude and fast paced, detail oriented, and multi-tasking work ethic. Diagnostics of malfunctioning Apple and Windows hardware and software. Responding to, detailing work done, and closing remote support tickets. Maintenance and updating of our customer database used in creating service request orders. Assisting customers in purchasing decisions when needed. Maintaining a safe and clean work environment. Maintaining a professional image and attitude. Operational Management: Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician. Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution. Apply diagnostic utilities to aid in troubleshooting. Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution. Identify and learn appropriate software and hardware used and supported by the organization. Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications. Test fixes to ensure problem has been adequately resolved. Perform post-resolution follow-ups to help requests. Develop help sheets and knowledge base articles for end users. Perform related duties consistent with the scope and intent of the position. Strong understanding of the Agile Methodology and workflow a plus. Required Skills: Hardware Practical knowledge of internal components of workstations and servers to include motherboards, ram, hard drives, video, sound, I/O, optical drives, ports and cooling systems. Practical knowledge of accessories including keyboards, pointing devices, scanners, printers, networking devices, routers, wireless devices, security devices and gaming devices. Practical knowledge of stress limitations, heating and cooling limitations, overclocking limitations, and networking limitations. Practical knowledge of assembly, disassembly, and maintenance of all hardware components. Software Practical knowledge of all currently available Windows operating systems to include installation, recovery, setup and updating of all current versions. Understanding of ServiceNow, Jira, Confluence, and other ticketing/KB software. Experience with JAMF and/or Mosyle preferred. Experience with mobile devices, tablets, etc. Understanding of ConnectWise Manage and Automate.

A leading intellectual property firm located in California seeks candidates proficient in engineering and law for roles that intersect with technology giants. The ideal applicant will possess a degree in a relevant field and the capability to engage with technical and legal aspects of cutting-edge technologies including AI and robotics. This position promises opportunities in diverse fields including clean energy and healthcare innovation. #J-18808-Ljbffr

Employment: Full time Experience: 3-5 years in MSP / multi client support Highly Competitive Salary, Commensurate with experience Think Connected, established in 2005, is a full-service MSP headquartered in San Francisco, providing services throughout the Bay Area and nationwide. We strive to enable organizations to focus on their core competencies by managing their IT infrastructure with efficiency and expertise. Known for delivering value and fostering long-term client relationships, our mission is to provide responsive IT services that build trust and credibility. We are committed to empowering businesses with reliable and innovative technology solutions. Role Description This is a full-time, on-site role for a Mid-Level IT Systems Administrator located in San Francisco, CA. The IT Systems Administrator will oversee the day-to-day management, monitoring, and maintenance of IT systems and networks. Responsibilities include troubleshooting and resolving technical issues, providing technical support to end-users, implementing system upgrades, and ensuring optimal system performance. You'll own tickets and small projects end‑to‑end, frequently context‑switching across Microsoft 365 administration, Windows and mac OS endpoint support, Meraki networking, and RMM‑driven maintenance. You'll also be asked to think several steps ahead - defining a clear plan, validating assumptions, and communicating progress along the way. What You'll Do Provide frontline and escalated support for Windows and mac OS endpoints, productivity apps, and line‑of‑business tools. Administer Microsoft 365 (Exchange Online, SharePoint/OneDrive, Teams, security/compliance basics, conditional access, identity hygiene). Configure and troubleshoot Meraki networking (MX/MS/MR devices, VLANs, VPNs, firewall rules). Use RMM tools for monitoring, patching, and automation; contribute to script libraries. Lead small projects (workstation refreshes, email/domain cutovers, Wi‑Fi enhancements). Communicate clearly with clients and document all work in the ticketing system (Autotask PSA). Follow and improve SOPs/runbooks; maintain environment documentation. Qualifications 3-5 years MSP or multi‑tenant support experience Strong Microsoft 365 admin skills Experience in System Administration, including installing, configuring, and maintaining Server operating systems and software Proficiency in Network Administration, focusing on network setup, security protocols, and performance monitoring Strong skills in providing Technical Support and Troubleshooting for software, hardware, and network-related issues Solid understanding of broader Information Technology principles, infrastructure management, and industry best practices Critical thinking and multi‑step problem‑solving ability Ability to collaborate effectively in a team environment Bachelor's degree in Computer Science, Information Systems, or a related field, or equivalent professional experience Nice to Have SIEM platforms (Log360 Cloud, Sentinel) Intune and Azure AD/Entra ID experience mac OS MDM (Jamf/Kandji/Mosyle) VOIP administration (Genesys, GoTo, 8x8) Backup platforms (Veeam, ShadowProtect) Scripting (PowerShell/bash) Relevant certifications such as CompTIA Network+, CompTIA Security+, or Microsoft Certified Systems Administrator (MCSA) Benefits & Perks Health, dental, and vision insurance Matching 401(k) Paid time off and company holidays Performance‑based bonuses

Site Support Specialist - VIP Support (Windows & Mac) Fulltime Key Responsibilities • Provide on-site technical support for desktops, laptops, Printers, Mobile devices and peripherals. • Troubleshoot and resolve hardware and software issues for Windows and mac OS systems. • Install, configure, and maintain operating systems and applications. • Manage user accounts, permissions, and access in Active Directory and other systems. • Support network connectivity issues (LAN/Wi-Fi). • Coordinate with remote teams for escalations and advanced troubleshooting. • Maintain inventory of IT assets and ensure compliance with company policies. • Document incidents and resolutions in ticketing systems. o Support IT projects such as system upgrades, migrations, and rollouts. Required Skills • Strong knowledge of Windows OS (Windows 10/11) and mac OS. • Experience with Microsoft Office Suite and common business applications. • Familiarity with Active Directory, Group Policy, and basic networking (TCP/IP, DNS, DHCP). • Ability to diagnose and resolve hardware issues (desktops, laptops, printers). • Knowledge of remote support tools and ticketing systems. • Excellent communication and customer service skills. • Ability to work independently and manage multiple tasks. Soft Skills: • Strong communication and customer service skills. • Ability to work independently and manage multiple tasks. • Analytical thinking and problem-solving abilities. • Willingness to travel between office locations if required. Compensation and Benefits A candidate's pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year. Disclaimer HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to ****************** for investigation.

Seeking a Technical Associate to provide exceptional production support in a fast-paced, high-volume digital studio. This role is a unique hybrid of IT support, studio operations, and workflow automation. You will serve as the primary support for Macintosh workstations, manage hardware inventory, and ensure the technical infrastructure of the studio runs smoothly. Crucially, this role embraces modern efficiency; we are looking for a candidate who can leverage AI tools to accelerate the creation of scripts (Python, Bash, AppleScript) and support custom applications. While this is a technical support role, you will work cross-functionally to support Photographers, Art Directors, and Retouchers, ensuring that technology never slows down the creative process. Key Responsibilities 1. Studio Systems & Hardware Support Mac Fleet Management: Deploy and configure Macintosh workstations using Jamf. Troubleshoot hardware/software issues for the entire studio staff. Color Precision: Perform regular monitor calibration (Eizo/NEC) to ensure color accuracy across all capture and retouching stations. Peripherals & Infrastructure: Maintain and troubleshoot studio infrastructure, including Wi-Fi connectivity, network ports, Zoom Room configurations, and internal corporate badge printers. Physical Setup: Manage the physical setup of computer equipment on carts and workstations for incoming talent and crew. 2. Scripting, Automation & AI AI-Assisted Development: Utilize AI tools (LLMs) to efficiently write, debug, and optimize scripts for workflow automation. Tool Maintenance: Support and maintain custom internal applications written in Python, AppleScript, and Bash. Innovation: Proactively identify repetitive manual tasks in the studio workflow that can be solved with logical scripting solutions. 3. Asset Management & Operations Inventory Control: Responsible for the check-in/check-out process of technical gear. Maintain accurate asset tracking records. DAM Support: Act as a backup support for the Digital Asset Management system. Assist in training freelancers and staff on specific search queries and asset retrieval. Emergency On-Set Support: While not a Digital Tech role, provide emergency backup troubleshooting for tethering issues (Capture One/Camera connectivity) when immediate resolution is required to keep a shoot moving. Qualifications *Technical Expertise Mac OS Mastery: Deep understanding of the Macintosh operating system, file structures, and troubleshooting utilities. Scripting Logic: Functional knowledge of Python, Bash, or AppleScript, with a specific aptitude for using AI tools to generate and refine code. Network Fundamentals: Ability to troubleshoot Wi-Fi, Ethernet, and server connection issues in a corporate environment. Color Management: Familiarity with monitor calibration hardware and software (e.g., ColorNavigator, i1Profiler). Soft Skills & Environment High-Stakes Problem Solving: Ability to remain calm and resolve technical failures quickly during high-pressure photo shoots ($50k+ daily impact). Customer Service: A "no task is too small" attitude when supporting Art Directors, Photographers, and supporting roles. Curiosity: A genuine passion for new technology and a desire to learn how files move from capture to server. *Nice-to-Haves (Bonus) Jamf Administration: Certification or experience building policies (not just deploying). Capture One: Experience with tethered photography workflows. DAM Systems: Experience with enterprise-level Asset Management tools.

POSITION DESCRIPTION: is not intended to cover every work assignment a position may have. Rather, they cover the broad responsibilities of the position. SPECIFIC RESPONSIBILITIES: · Assists IT Support Technicians with escalated situations and more complex issues. · Creates and deploys images for computers; oversees computer lab replacement projects; builds custom images for lab area installs; verifies software license compliance. · Communicates with vendors as needed to identify and resolve technical issues. · Leads and provides end-user training in the proper use of deployed technology, helping ensure end users are aware of available technologies and how to obtain support for all information technology services. · Assists with set up of video-conferencing equipment for meetings and events, demonstrates the operation of same. · Installs, configures, patches, upgrades, and maintains computer operating systems and application software while ensuring compliance with defined requirements and compatibility with the network before release to users; analyzes computer and software needs for future expansions. · Works collaboratively with staff to identify and implement standards for campus-specific technology support such as average response time, end-user satisfaction, and number of problems resolved within a given period; develops best practices and fosters a continuous improvement of support services. · Maintains detailed inventory records of hardware, software and computer-related equipment using asset tracking and management systems; disposes of obsolete assets following established procedures. · Assists with forecasting the established replacement cycle for upgrading desktop, laptop, printer, and related technologies; maintains proper hardware replacement planning information. · Performs minor repairs and replaces parts on technology-related equipment; tracks and ensures compliance of equipment warranties and maintains related documentation for departmental workflow and warranty claims, as necessary. · May function as lead for hardware and software procurement, licensing compliance and special projects that span multiple divisions or are University wide; provides input and recommendations on hardware specifications required to meet the computing needs of end users; obtains bids and quotes for software and other computer-related purchases. · Creates and maintains a variety of documents including configuration information, installation proce- dures, standard user instructions. · Participates in professional development activities and encourages these for the rest of the team. OTHER DUTIES · Attends various meetings and may serve on committees and task forces. · Remains aware of rapidly changing technologies and trends in hardware and software support, troubleshooting and automation technologies. · May install mounts, speakers or other technology that requires use of hand tools, ladders and safety practices when working near electricity and mounting from ceilings. · May provide audio-visual support in classrooms and at events including classroom installations. · Performs related duties as assigned.} QUALIFICATION(S): · An associate degree in computer information systems, computer science, information technology, computer engineering or a closely related field, and at least four years of progressively responsible experience in providing customer support services to computer end users in a local area network (LAN) environment; or an equivalent combination of training and experience. · Experience in an information systems environment similar in size and complexity to that of the University is preferred. · Effective organizational skills to manage concurrent assignments, priorities, and projects in a demanding higher-education environment. · Experience with higher education or classroom technology IT support. · Ability to develop and maintain professional relationships with campus stakeholders, vendors, and co workers. · Maintain a customer-focused attitude dedicated to helping the institution meet its strategic objectives. CORE COMPETENCIES: Knowledge, Skills, and Abilities: Knowledge of: · Extensive knowledge of desktop hardware, software, and peripherals. · University or campus help desk functions, policies, and procedures (Service Now experience preferred) · Advanced problem resolution and technical support services for end users in the operation and use of computers, peripheral equipment, and various network connections. · Best practices, methods and equipment used in troubleshooting and determining the causes of system, computer, application and hardware problems and device errors and failures. · Knowledge of tools used to build and deploy computer system images (KACE experience preferred) · Tools, equipment, and safety practices used in maintenance and repair of computers and peripheral equipment. · General knowledge of voice, video, storage, and data networks. · Security best practices to ensure protection against potential threats such as viruses, malware, and spam. · Effective customer service practices and etiquette · Current trends and developments in computer and network technology. · Documentation procedures and recordkeeping and report preparation techniques. · Methods and practices of developing and providing user training. · Proper English usage including grammar, spelling, and punctuation. · Safety policies and work practices applicable to the work being performed. · Principles and practices of employee work guidance and direction. · Personnel Commission Rules, Administrative Regulations, Human Resources procedures. Skills and Abilities to: · Triage and direct high-volume work-ticket requests. · Troubleshoot, diagnose, and resolve complex and sometimes ambiguous computer software and network connectivity problems and failures. · Utilize diagnostic test procedures and equipment. · Provide prompt and appropriate technical support service to both end users and support team members. · Obtain accurate and complete information from end users, in person and by telephone, to identify needs and problems and develop responses and solutions. · Maintain accurate inventory of computer hardware and software components. · Write instructions in a manner that can be understood by end users with diverse levels of computer literacy. · Prepare clear, concise, and accurate systems documentation and reports of work performed. · Analyze problems, evaluate solutions, and recommend or adopt effective courses of action in accordance with established policies and procedures. · Set priorities and exercise sound judgment within areas of responsibility. · Understand, interpret, explain, and apply policies and procedures. · Effectively engage and support historically minoritized groups by addressing issues of equity and improving culturally responsive service-oriented practices. · Communicate effectively, both orally and in writing. · Understand and follow written and oral instructions. · Operate a computer and use standard business software applications. · Establish and maintain effective working relationships with all those encountered in the course of work. LICENSES, CERTIFICATES AND OTHER REQUIREMENTS A valid California driver's license and the ability to maintain insurability under the University's vehicle insurance program. PHYSICAL AND MENTAL DEMANDS The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands While performing the duties of this class, employees are regularly required to sit; talk or hear, in person and by telephone; use hands repetitively to finger, handle, feel or operate standard office equipment; and reach with hands and arms. Employees are frequently required to walk, stand, stoop, kneel, bend, crouch ascend and descend ladders and stairs; must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds with assistance. Specific vision abilities required by this job include close vision and the ability to adjust focus. Mental Demands While performing the duties of this class, employees are regularly required to use written and oral communication skills; read and interpret data, information and documents; analyze and solve problems; observe and interpret situations; learn and apply new information or skills; perform highly detailed work; work on multiple, concurrent tasks; work with frequent interruptions; work under intensive deadlines; and interact with University managers, staff, the public and others encountered in the course of work. WORKING ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential duties of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employees work under typical office conditions, and the noise level is usually quiet. Some work requires using ladders and stairs. The employee may be required to travel to locations other than assigned work site and to adjust to work schedule changes and requirements to work overtime. Distinguishing Characteristics Lead IT Technician is distinguished from the IT Support Technician role by the former's responsibility providing and leading work direction and guidance to the IT Support Technicians in addition to performing duties emphasizing advanced user and system/network technical support.

About Us: LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700+ clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries, LTIMindtree - a Larsen & Toubro Group company - combines the industry-acclaimed strengths of erstwhile Larsen and Toubro Infotech and Mindtree in solving the most complex business challenges and delivering transformation at scale. For more information, please visit ******************** Job Title : Computer Hardware Technician Location : Santa Clara, CA Job Skills o Familiar with Intel computer server hardware architecture o Ability to assemble server systems using various hardware components o Ability to debug issues in server system bringup o Ability to socket CPUs flash BIOS install Operating Systems Windows Linux install Firmware and Drivers disk partitioning configuring networks and debug associated issues o Ability to configure KVMs network switches and storage arrays o Working knowledge of BIOS Firmware and Drivers and their interaction with Operating System etc o Ability to organize lab space and infrastructure for a given project network and power cabling test benchrack setup etc o Ability to do configuration changes at BIOSFirmware level o Familiar with scripting Python Shell etc o Ability to make minor changes to test automation scripts o Ability to setup test and measurement equipment Power meter Oscilloscope Logic analyzers protocol analyzers etc for a given test o Ability to Triage test data and debug test setup configuration related issues o Ability to communicate with various stake holders Validation Engineers Lab managers Other Expectations o Attention to detail and well organized o Ability to follow given instructions clearly o Able to lift 35 Lbs job may require shifting computers from one rack to another etc o Candidate should have reliable transportation and are OK with daily commute as it is 100 onsite work o Candidate must have good attitude communication skills o Willingness to learn

Edward Mann are hiring for an excellent Technology Start-up based in San Francisco. About the Role We are seeking a Head of Computer Use / Senior AI Engineer (hands on role). Driving the evolution of the next generation of browser agents (testing browser agents). To lead the design, training, and advancement of next-generation AI agent systems. This role involves fine-tuning large language models (LLMs) and developing intelligent agents capable of navigating and interacting with real web environments. It's a high-impact position combining hands-on engineering, experimentation, and strategic input. You'll collaborate closely with technical leadership, contribute directly to product direction, and mentor other engineers in developing advanced agent capabilities. Key Responsibilities Develop, train, and deploy LLM-powered agents that interact with websites through real browser interfaces. Fine-tune foundation models using advanced methods (e.g., LoRA, PEFT, DPO, RLHF) and select the best approach for each use case. Design reinforcement learning systems that improve agent reasoning, adaptability, and task performance. Own the full agent pipeline-from model architecture and policy design to simulation frameworks and testing environments. Rapidly prototype, run experiments, and refine solutions to push the limits of agent performance. Partner with technical leadership to shape product direction and research priorities. Mentor and support other engineers, helping to grow a strong, mission-driven technical team. Build and coordinate multi-agent workflows with structured roles, memory systems, and effective trajectories. What You'll Bring Strong background in machine learning with a PhD or equivalent industry experience in AI/ML/Computer Science. Hands-on experience fine-tuning LLMs. Deep applied knowledge of reinforcement learning techniques. Experience building agents for real-world applications (bonus: browser-based or robotics experience). Strong coding and experimentation skills, with a preference for practical problem-solving over theory alone. A sense of ownership and drive to build impactful systems beyond titles or hierarchy. Experience mentoring, managing, or growing technical teams. Preferred Qualifications Record of impactful research publications or open-source contributions. Experience in high-growth, fast-paced start-up environments.

Our Mission At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are. Who We Are We believe collaboration thrives in person. That's why most of our teams work from the office full time, with flexibility when it's needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes. Job Description Your Career As a member of our IT Desktop Support Team, you will be a key technical resource for our local and remote colleagues. You will leverage your multitasking abilities and expert communication skills to provide exceptional support, resolving a wide range of computer hardware and software issues. We are looking for an analytical and agile professional who thrives in a fast-paced, evolving environment and is dedicated to delivering timely and effective solutions. Your Impact Provide comprehensive IT support for all aspects of user account setup, system maintenance, software patching, antivirus management, and system imaging. Perform break/fix support for both PC and Mac platforms, video conference equipment, printers/copiers, phone systems, and other IT hardware. Manage your individual workflow and ticket queue effectively using our IT ticketing system. Follow standard operating procedures (SOPs) and escalate complex issues to senior staff when necessary. Support mobile users on both iOS and Android platforms. Develop and maintain productive, professional relationships with all users, including executive staff. Participate in an on-call rotation for after-hours and weekend support as needed. Qualifications Your Experience A strong service-oriented mentality, with excellent communication, interpersonal, and collaboration skills. 4 years technical experience with Windows 11, mac OS, Google Suite, and Microsoft Active Directory. Experience with system imaging, VPN, basic networking, and network connectivity, including `802.11x. Demonstrated knowledge of PC and Apple hardware, as well as mobile devices (iOS/Android). Recent experience using remote access tools such as MS Remote Desktop and Zoom to support a remote workforce. Proficiency in using AI-driven tools (e.g., Copilot, Gemini) for both reactive troubleshooting and proactive automation. This includes querying AI assistants to rapidly generate solutions and scripts, as well as applying AI to automate routine processes like user onboarding and patch management. Additional Information The Team The Employee Success Team is responsible for building and supporting technology that creates positive experiences for our employees. Our priority is to ensure all our offerings are user-friendly and easy to understand. We thrive in a high-performance environment, driven by individuals who are determined to find solutions. Our team is committed to achieving new levels of technical excellence, and we are intrinsically motivated to deliver our best work to date. Compensation Disclosure The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $74000 - $120000/YR/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here. Our Commitment We're problem solvers that take risks and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com. Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines. Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.

About the Role This role designs and delivers technology training for attorneys and professional staff across a global, multi-office environment. Training is delivered in classroom, remote, and hybrid formats, with a strong focus on consistency, quality, and user adoption. The position works closely with IT teams, trainers, attorneys, staff, and vendors to support firmwide technology initiatives and ensure effective day-to-day use of systems and applications. Key Responsibilities Deliver training on standard hardware, software, and specialized legal technology Facilitate training via group sessions, one-on-one coaching, workshops, and virtual delivery Support consistent new-hire technology orientation across offices Create and maintain training materials and e-learning content Assess training needs and design customized programs for attorney and staff groups Provide high-level training support and promote effective technology adoption Contribute to firmwide training initiatives and continuous improvement efforts Qualifications 5+ years of experience in technical training and content development Experience supporting attorneys and legal staff in a law firm or legal services environment Strong knowledge of Windows OS and Microsoft 365 applications Experience delivering virtual training using collaboration tools Familiarity with e-learning authoring tools and Learning Management Systems Strong communication, collaboration, and project management skills If this sounds like a good fit, apply now!

IT Engineer - Oracle ERP & PL/SQL (6-Month Contract | On-site, San Jose, CA) We are seeking a highly experienced and technically skilled IT Engineer with deep expertise in Oracle E-Business Suite (EBS) and PL/SQL development. This is a critical 6-month contract role, requiring candidates to work On-site in San Jose, CA, with the possibility of extension. Role Details: Job Title: IT Engineer - Oracle ERP & PL/SQL Location: San Jose, CA (On-site Required) Duration: 6 months (with potential for extension) Implementation Partner: Infosys End Client: To be disclosed (Major Enterprise Client) IMPORTANT: Eligibility Requirements Due to client mandates, only candidates who are legally authorized to work in the US without sponsorship can be considered: US Citizens (USC) & Green Card Holders (GC) ONLY Job Description & Technical Requirements The ideal candidate will have a minimum of 8 years of experience in Oracle EBS technical development and support. You will be responsible for designing, developing, and optimizing solutions within the Oracle database environment. Core Technical Expertise: Oracle EBS & PL/SQL Development: Minimum 8 years of hands-on technical development and support experience in Oracle E-Business Suite (EBS) and Oracle PL/SQL. Database Programming: Expertise in Oracle PL/SQL, SQL, including designing, developing, and maintaining stored procedures, packages, functions, and triggers to support and enhance EBS applications. Module Understanding: Comprehensive technical understanding of key Oracle EBS modules, specifically Order Management, Shipping, and Inventory. Customization (RICEW): Proven ability to develop and customize Oracle EBS applications, including Reports, Interfaces, Conversions, Extensions, and Workflows (RICEW objects), using Oracle development tools (Oracle Forms, Oracle Reports, Oracle Workflow, and BI Publisher). Performance Tuning: Strong skills in optimizing SQL queries and PL/SQL code for maximum performance and efficiency within the Oracle database environment. Architecture: Strong understanding of Oracle EBS architecture and data models. Key Responsibilities: Technical Support: Provide technical support and troubleshooting for Oracle EBS modules, resolving complex issues related to performance, data integrity, and system errors. Collaboration: Collaborate effectively with functional teams, business analysts, and end-users to translate business requirements into technical specifications and solutions. Implementation: Implement and configure Oracle E-Business Suite (EBS) applications, ensuring alignment with business processes. SDLC Participation: Actively participate in all phases of the Software Development Lifecycle (SDLC). Documentation: Create and maintain comprehensive technical documentation and user guides. 📩 How to Apply: You can share resumes at ******************** OR Call us on *****************

Salary Range:$26.50 To $31.25 Hourly HelpDesk Technician Job Type: Full-Time | Non-Exempt | In Office Salary Range: $26.50 - $31.25 per year Commercial Bank of California (CBC) is the largest Latino-owned bank in California and a certified Minority Depository Institution (MDI). Headquartered in Irvine and founded in 2003, CBC is one of the largest privately held banks in the state, with over $3.5 billion in assets as of December 2024. We are a purpose-driven financial institution committed to building long-term relationships and delivering innovative, personalized banking solutions. Our leadership reflects the diverse communities we serve, and our mission is rooted in empowering entrepreneurs, business owners, and community leaders to thrive. As a certified MDI, CBC is proud to play a vital role in advancing financial inclusion and economic opportunity. We believe in a higher vision for banking-one that prioritizes trust, collaboration, and community impact. Join us and be part of a team that's redefining what it means to be a community-focused, relationship-driven bank that puts people over profits. Job Summary The Helpdesk Technician serves as the first point of contact for employees seeking technical support and is responsible for delivering exceptional customer service for company-supported computer applications and platforms. This role involves diagnosing and resolving technical issues, providing guidance on appropriate solutions, and ensuring timely follow-up. The technician also performs routine daily tasks, maintains documentation, and contributes to special departmental projects to enhance IT operations and user experience. Essential Duties and Responsibilities Provide technical assistance to employees in person, by phone, or email, ensuring timely and effective resolution of hardware, software, and mobile device issues. Install, configure, and maintain computers, printers, and peripherals; perform routine maintenance and repairs. Log and track help desk interactions, escalate urgent issues, and follow up to ensure complete resolution. Maintain system security, data integrity, and user access credentials; simulate and recreate user issues for troubleshooting. Assist in updating training materials and provide user training as needed. Support IT projects, prepare reports, and collaborate with vendors on upgrades and maintenance. Monitor and report recurring issues to management; stay current with system updates and industry trends. Maintain accurate inventory of desktop and printing equipment. Ensure compliance with Bank policies, procedures, and applicable regulations including BSA/AML and OSHA standards. Promote a respectful, inclusive, and ethical work environment aligned with the Bank's values and goals. Minimum Qualifications These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines. Associate's degree in IT or related field, or equivalent technical training and 2+ years of relevant experience; Bachelor's degree preferred. Basic knowledge of IT operations, hardware/software troubleshooting, and network support. Familiarity with banking industry compliance and security standards is a plus. Strong communication skills with the ability to explain technical concepts clearly. Proficient in Microsoft Office, desktop applications, and mobile device platforms. Strong organizational, time management, and problem-solving skills. Ability to work independently and manage multiple tasks effectively. Valid driver's license and reliable transportation may be required. Benefits & Perks Competitive employer contribution to medical, dental and vision coverage 401k plan with employer match Flexible Spending Accounts (FSA) and Dependent Care Accounts Employee Assistance Program (EAP) Employer provided Calm subscription Employer provided mental health benefits through Teladoc Life, AD&D and disability insurance Minimum 15 Days of Vacation, 11 Paid Federal Holidays, Paid Time off to Volunteer Online discount program Tuition Reimbursement Program Equal Employment Opportunity & Accommodations Commercial Bank of California is proud to be an Equal Employment Opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. All qualified individuals will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, or any other legally protected characteristic. We evaluate applicants fairly and equitably, including those with criminal histories, in accordance with applicable federal, state, and local laws. Commercial Bank of California is also committed to providing reasonable accommodations to individuals with disabilities. If you require a reasonable accommodation during the application or interview process, please contact us at ************ with the nature of your request and your contact information. Recruitment Policy Commercial Bank of California does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to CBC, either directly or indirectly, will be considered the property of Commercial Bank of California. We will not pay a fee for any placement resulting from the receipt of an unsolicited resume. To submit candidates for consideration, recruiting agencies must have a valid, written, and fully executed agreement with Commercial Bank of California. Without such an agreement in place, no agency submissions will be accepted or compensated.