Help Desk Support
Information technology internship job in Vancouver, WA
You will find a lot more at Riverview Bank! Finding a place to grow, contribute and make a difference is what you will find working with us - it's about you! We are looking for team members with vision, leadership, and that special can-do spirit. Riverview Bank strongly believes in investing in our team members, and in the communities we serve.
SUMMARY
Provides computer support to employees in all departments and branches.
The pay range this position is between $21.00 and $30.00 an hour. The specific rate offered will depend on several factors including but not limited to applicant's skills and prior relevant experience. Hired candidate may be eligible for healthcare benefits, 401K plan, short term & long-term disability coverage, life insurance, vacation & sick time, educational assistance, and several holidays. Certain roles are eligible for additional rewards.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Assists users to resolve computer related problems such as inoperative hardware or software. Assist users with logon issues.
Computer hardware and software maintenance and installation.
Writes project reports and documentation for new or modified software and hardware.
Diagnose PC, LAN, WAN and data communication problems.
Performance monitoring, security, file maintenance and backup/recovery as it relates to microcomputers.
Assists department staff with application customization.
Assists with work projects such as converting to new hardware or software.
Makes recommendations for improvements in computer system.
Evaluates and tests vendor supplied software packages for compatibility with existing system, ease of use, and whether software meets user needs.
Participates in and completes training objectives with passing scores.
Follow all Riverview policies and procedures.
RELATIONSHIPS
Daily contact with Supervisor to receive direction and discuss department issues.
Daily contact with IT department staff.
Frequent contact with other departments/branches to provide assistance and support.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
Associate's degree (A. A.) or equivalent from two-year college or technical school; and one to two years related experience and/or training; or equivalent combination of education and experience.
SKILLS
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports and business correspondence.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form in a timely manner.
OTHER
Accurate data input; at least 30 wpm.
PHYSICAL DEMANDS
While performing the duties of this job, the employee is regularly required to effectively communicate via phone/video, messaging, and email. The employee is required to use computer and office equipment such as a computer, printer, copier, as well as computer software such as Microsoft Office. You may also frequently be required to occupy a workstation for long periods of time.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions
.
Riverview Bank does not accept unsolicited resumes from any third party staffing agencies and/or search firms for any job postings.
Third parties are not authorized to submit profiles, applications, or resumes to this site or to any Riverview Bank employee. Any such submissions, Riverview Bank will not be responsible for any fees related to unsolicited resume submissions without written consent from the Talent Acquisition Team. Including, but not limited to the candidate hired for a position.
Technical Support Specialist II
Information technology internship job in Portland, OR
Who are we? Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.
Summary
We're seeking a Technical Support Specialist to deliver world‑class SaaS support via phone, chat, and email, you'll own client issues end‑to‑end, diagnose complex problems independently, manage escalations, and collaborate across teams to drive resolution and customer success.How will you contribute?
Providing world class client support to our Professional Archive SaaS software solution and services via phone, chat, and written communication.
Act as a client liaison and become an advocate for the resolution of client issues.
Work on assignments that are complex in nature where independent action and high degree of initiative are required in resolving problems and developing solutions.
Independently identify the root cause of software or system issues and use system analysis and testing techniques to solve problems with minimal assistance. Routinely develops reproducible test cases.
Adhere to SLAs for support coverage to ensure initial response and timely resolution for customer cases via phone, web and community.
Actively diagnose, troubleshoot and resolve customer issues. Escalate cases as required based on customer business impact.
Effectively manage cases to ensure timely customer status updates and ultimate resolution.
On occasion, handling large accounts, customer escalations, and 3rd party support coordination to resolve issues.
Frequently engage and collaborate closely with Advanced Support, Customer Success, Implementation and other teams to drive resolution of issues, handling all customer-facing communications to set clear expectations through closure.
Capture, reuse and share knowledge using KCS (Knowledge-Centered Service) practices as Contributor or Publisher.
Promote adoption and success of customers and partners using self-service offerings, including knowledgebase, community, and training resources.
Advocate for product, policy and process improvements that improve the customer experience.
Follow required polices and processes to maintain compliance with information security and data protection requirements.
Log and track calls and cases using Salesforce, while maintaining detailed notes of the customer's request.
Write or revise user training documents and procedure.
What will you bring?
Minimum of 2 years in a customer service / technical support role, especially in SaaS or IT environments.
At least 2 years of call center experience handling inbound/outbound calls in high-volume settings.
Strong verbal and written communication skills, with active listening and empathy.
Bachelor's degree or equivalent preferred.
$26 - $33 an hour
The above salary range represents Smarsh's good faith and reasonable estimate of the range of possible base compensation at the time of posting.
Any applicable bonus programs will be discussed during the recruiting process.
The salary for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training. Local cost of living assessments are done for each new hire at the time of offer.
About our culture
Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world's leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.
Auto-ApplySoftware Engineer Data/AI/Intelligent Systems PhD (Intern) - United States
Information technology internship job in Hillsboro, OR
Please note this posting is to advertise potential job opportunities. This exact role may not be open today but could open in the near future. When you apply, a Cisco representative may contact you directly if a relevant position opens. Applications are accepted until further notice.
**Meet the Team**
Our dedicated team members are building the future of Cisco's AI-driven platforms and data infrastructure, supporting innovation across the globe. You will join teams focused on developing advanced data pipelines, machine learning infrastructure, and analytics platforms within business groups such as S&TO, Supply Chain, and Infrastructure Engineering. As part of this collaborative environment, you will contribute to the growth of emerging technologies in data and intelligent systems. Explore the opportunities at the intersection of data engineering and AI, helping to transform how Cisco and its customers harness information and intelligent automation.
**Your Impact**
You are a passionate software engineer with expertise in developing scalable data pipelines, designing robust analytics platforms, and building infrastructure to support machine learning initiatives. Your strong background in programming, data systems, and collaboration enables you to solve complex challenges with innovation and attention to detail. By building and maintaining key software tools and platforms, you enable Cisco's business groups to leverage AI and data-driven insights for operational excellence and strategic growth. Your work ensures high-quality, reliable data infrastructure that supports Cisco's leadership in intelligent, scalable technology solutions.
**Minimum Qualifications**
+ Currentlyenrolled in a PhD program in Computer Science, Artificial Intelligence, Machine Learning, ora related field.
+ Hands-on experience with machine learning frameworks such as TensorFlow,PyTorch, or scikit-learn.
+ Familiarity with distributed data processing technologies, including Apache Spark, Hadoop (MapReduce), or Apache Flink.
+ Experience with containerization and orchestration tools, such as Docker and Kubernetes, for deploying data and machine learning workloads.
**Preferred Qu** **alifications**
+ Hands-on experience with AI/ML.
+ Familiarity with major cloud platforms, such as AWS, Azure, or Google Cloud.
+ Understanding of distributed systems concepts, including scalability, reliability, fault tolerance, and data consistency, as well as familiarity with distributed computing patterns (e.g., load balancing, consensus algorithms, and inter-service communication).
**Why Cisco?**
At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
**Message to applicants applying to work in the U.S. and/or Canada:**
Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.
U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.
U.S. employees are eligible for paid time away as described below, subject to Cisco's policies:
+ 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
+ 1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
+ Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
+ Exempt employees participate in Cisco's flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)
+ 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
+ Additional paid time away may be requested to deal with critical or emergency issues for family members
+ Optional 10 paid days per full calendar year to volunteer
For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco's policies.
Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:
+ .75% of incentive target for each 1% of revenue attainment up to 50% of quota;
+ 1.5% of incentive target for each 1% of attainment between 50% and 75%;
+ 1% of incentive target for each 1% of attainment between 75% and 100%; and
+ Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.
For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.
The applicable full salary ranges for this position, by specific state, are listed below:
New York City Metro Area:
$44,000.00 - $185,000.00
Non-Metro New York state & Washington state:
$44,000.00 - $185,000.00
* For quota-based sales roles on Cisco's sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.
** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.
Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.
Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.
IT Support Specialist
Information technology internship job in Portland, OR
Job Description
About the Company
We are a renewable energy and ocean technology company committed to rapidly developing and deploying technologies that will ensure a sustainable future for Earth by unlocking the vast energy potential of its oceans. Our focus is on capturing civilizational levels of ultra-low-cost renewable energy for applications including computing and affordable renewable fuels delivered to shore.
The company is a public benefit corporation headquartered in Portland, Oregon, and backed by leading venture capitalists, philanthropic investors, university endowments, and private investment offices. We operate as an idea meritocracy in which the best ideas change the company's direction on a regular basis.
About the Job
We're looking for an IT Support Specialist to join our IT team as the first dedicated end-user support role at Panthalassa. You'll be responsible for supporting laptops (Windows, mac OS, Linux), mobile devices (Android, iOS), and other workplace technologies (A/V systems, printers, peripherals, and network patching). You'll play a critical role in keeping our team productive day-to-day, while also helping us shape the long-term vision for corporate technology.
This is a people-first technical role. You'll be the go-to resource for troubleshooting and support, but you'll also document processes, create knowledge base articles, and help design the support systems that future IT hires will rely on. You'll bring flexibility and nuance to problem-solving in a startup environment, balancing immediate needs with a systems-first mindset.
This is an on-site role in our Portland office. You'll need to be comfortable doing hands-on work, whether that's resolving a support ticket, setting up a new workstation, or supporting office space needs. You are a team player with a "no task is too small" attitude.
Candidates should have strong interpersonal skills and be able to thrive in a creative, scrappy, and collaborative environment in which the best ideas change the company's direction on a regular basis. Our team members have worked at organizations such as SpaceX, Blue Origin, Boeing, Virgin Orbit, Virgin Galactic, Google, Amazon, Microsoft, New Relic, Bridgewater, Raytheon, Disney Imagineering, and the naval architecture faculty of the University of Michigan. The company is structured as a public benefit corporation and backed by leading venture capital firms.
What You'll Do
Serve as the primary point of contact for end-user support, resolving issues with laptops, phones, A/V systems, printers, and other technology.
Track, manage, and resolve requests in tickets (Jira Service Management), with intake via Slack, Jira, or walk-ups.
Administer software tools and SaaS access such as Slack, Google Workspace, Atlassian, Microsoft Office.
Support employee onboarding and offboarding by provisioning/deprovisioning accounts and devices.
Document processes and build out our internal knowledge base in Confluence, with attention to clarity and detail.
Manage inventory and storage of technology peripherals and equipment.
Participate in office build-outs and capital projects, including setting up new equipment and physical technology.
Model strong customer service principles while solving problems in a technical, detail-oriented way.
Contribute to building scalable systems and processes to enable our help desk function.
Growth Opportunities
This role is intentionally designed with room to stretch. Depending on your interests and growth, you may also:
Configure and manage mobile device management (MDM) tools like JumpCloud and Intune.
Automate IT workflows through scripting or building in-house tools.
Help architect and implement our zero trust cybersecurity framework.
Collaborate with the IT Manager on longer-term corporate technology strategy.
Gain exposure to modern infrastructure and DevOps practices, including Terraform, GCP, and Azure.
What We're Looking For
2+ years of experience in technical support, desktop support, or a related role (startup experience is a plus).
Strong troubleshooting skills across multiple operating systems (Windows, mac OS, Linux) and mobile devices.
Comfort with administration and governance of corporate productivity tools (Google Workspace, Slack, Confluence, Jira).
Skills in supporting A/V equipment, printers, and networking basics (e.g., patching cables).
Excellent communication and customer service skills; you enjoy working directly with people to solve problems.
A process-oriented mindset, with attention to detail in documentation.
Ability to be flexible and adaptive in a fast-growing, evolving environment.
Excitement about renewable energy and the opportunity to help shape IT at a mission-driven company.
Bonus Points
Experience with MDM tools (Intune, JumpCloud, Jamf, Kandji, or similar).
Familiarity with scripting languages (Python, PowerShell, Bash).
Exposure to zero trust security models and modern identity/device management.
The above qualifications are desired, not required. We encourage you to apply if you are a strong candidate with only some of the desired skills and experience listed.
Why Join Us?
At Panthalassa, you'll be part of a team that values curiosity, collaboration, and impact. In this role, you'll get the chance to build systems from the ground up, learn from experienced IT and infrastructure teammates, and grow alongside a company that's scaling rapidly in the renewable energy space.
Compensation and Benefits
If hired for this full-time role, you will receive:
Cash compensation of $75,000 - $95,000
Equity in the company. We're all owners and if we're successful, this equity should be far and away the most valuable component of your compensation.
A benefits package that helps you take care of yourself and your family, including:
Flexible paid time off
Health insurance (the company pays 100% of gold level PPO plan for full time employees, their partners, and dependents)
Dental insurance (the company pays 100% for full time employees and 100% for their partners and dependents)
Vision insurance (the company pays 100% for full time employees, their partners, and dependents)
Disability insurance (the company pays 100% for a policy to provide long term financial support if you become disabled)
Ability to contribute to tax-advantaged accounts, including 401(k), health FSA, and dependent care FSA
Relocation assistance to facilitate your move to Portland (if needed).
Location
This is an on-site position. Our offices, lab, and shop are located in Portland, Oregon.
IT Support Specialist
Information technology internship job in Portland, OR
Job DescriptionDescription:
About Finity
Finity, Inc., a leading provider of health intelligence and engagement solutions, seeks a full-time IT Support Specialist to join our team. Finity partners with private health plans, hospital systems, and state agencies to improve the health and well-being of diverse populations through education, incentivization, and access to health supports. Our innovative team includes behavior change experts, data scientists, creative thinkers, and dedicated professionals who share a mission to make healthier living more achievable for all.
About the Role
The IT Support Technician is responsible for the day-to-day IT needs of the company. This role works with the IT team to manage and improve all Finity's IT processes, hardware, and software and participates in strategic planning for the future IT needs of a growing company. This role is currently a hybrid of remote and in-person depending on the task.
Key Responsibilities:
Provide ongoing maintenance and service improvements, troubleshooting and IT support for Finity employees.
Address all software and hardware issues related to desktops and computer peripherals, such as printers, scanners, hard drives, monitors.
Coordinate new employee computer setup, including purchase of laptops and accessories, software account setup, providing ongoing assistance to new employees as needed during onboarding.
Manage security system tools and technology across all device assets and work, ensuring regulatory compliance as needed and monitoring of all operations, infrastructure, network, database and web administration.
Contribute to client or third-party security auditing as needed, providing subject matter expertise to support business relationship management.
Coordinate all IT logistics during offboarding for terminated employees.
Anticipate and report the cost of replacing or updating computers, peripherals, and systems.
Assess the functionality and efficiency of internal systems and give strategic input on software, hardware, and IT policies for Finity as a whole.
Facilitate company-wide system and infrastructure upgrades (OS changes; major software releases; new systems integration). Communicate to employees when upgrades are required and assist employees with such tasks as needed.
Strong and clear documentation on all tasks for reporting and repetition.
Maintain empathy, patience, and clarity when communicating.
Special projects and research as assigned.
What We Offer
Our compensation package includes:
· A flexible, hybrid work environment
· 30 days of paid time off in first year; allocation increases with tenure.
· Comprehensive medical, dental, vision, paid short-term disability, paid life insurance, supplemental insurance, and company contribution to HSA account.
· Professional development or tuition reimbursement funds.
· 401(k) with company match.
Requirements:
3+ years experience in professional Information Technology
Strong organizational, communication, and analytical skills.
Proficiency in Apple skills: MacOS, Genius Bar, Apple Silicon, M3, M4.
Proficiency in Microsoft skills: MS365, SharePoint, Azure, Intune, Entra, Autopilot and Copilot.
Knowledge of Agentic AI and ability to administer AI software deployments.
Detail-oriented with experience in research and reporting.
Ability to manage multiple priorities and maintain professionalism in a dynamic environment.
Strong security background, such as Security+ certification.
Additional CompTIA certifications are a plus.
IT Support
Information technology internship job in Portland, OR
Job Description
Join our Made In Oregon Team!
Made in Oregon is seeking an Information Technology support to become involved in the daily operations of our company. The ideal candidate for this position will have strong organizational, communication and computer skills. The successful candidate will be a self-starter who works independently and effectively with minimal supervision. This is an excellent opportunity for an individual who is eager to learn about the industry and build their professional skills in the IT field.
Responsibilities:
Work with stores in person and over the phone
Research IT data
Analyze data.
Communicate effectively within the company, and with software support organizations.
Minimum Qualifications:
High school diploma or GED required.
1- 2 years of relevant experience or strong interest in technology.
Excellent communication, time management, and organizational skills.
Preferred Qualifications
Currently enrolled in or recently completed an IT certification program
This position requires daily travels to our office and stores. This is not a remote position!
Customer Technical Support Specialist
Information technology internship job in Vancouver, WA
Job DescriptionDescription:
Under the direction of the Customer Experience Leadership Team, the Customer Service Agent provides comprehensive support for customers using our connected fitness products, software applications, and online store. Agents handle a wide range of inquiries and technical issues across hardware, software, and order management channels, ensuring each customer receives accurate, timely, and professional assistance.
This position requires adaptability in a dynamic environment, strong critical thinking abilities, and the capacity to manage multiple systems and communication platforms. Agents will support customers via phone, and email while collaborating cross-functionally with internal teams to ensure successful resolution of customer needs and contribute to continuous improvement initiatives.
Responsibilities
Customer Support:
• Troubleshoot and resolve hardware, software, and connectivity issues, account access, firmware updates, and machine operation concerns.
• Manage order-related inquiries such as status updates, shipping issues, returns, service provider visits, cancellations, and warranty or replacement requests.
• Accurately document interactions, resolutions, and escalations in the ticketing systems.
• Follow established diagnostic protocols, policies, and workflows to ensure consistency and efficiency.
• Identify recurring issues and communicate trends or potential product concerns to leads or Tier 2 or leadership.
• Meet or exceed departmental KPIs, including response times, resolution rates, quality assurance, and customer satisfaction goals
Cross-Functional Collaboration & Internal Support:
• Participate in cross-training and skill-building across functional areas to increase departmental flexibility and service coverage.
• Collaborate with product development, quality, and logistics teams to ensure continuous feedback on product or process improvements.
• Use knowledgebase for all troubleshooting, promotions, known issues, and software updates.
Customer Experience & Continuous Improvement:
• Demonstrate professionalism and empathy in all customer interactions to build long-term satisfaction and brand loyalty.
• Proactively identify opportunities to improve the customer experience and operational workflows.
• Support department initiatives related to process refinement, and quality enhancement.
• Uphold company values by fostering teamwork, accountability, and integrity across all channels of communication.
Requirements:
Education:
• High school diploma or equivalent required.
• Advanced degree or certificate preferred
Experience:
• Minimum 1-2 years of experience in customer service, call center, or technical support environment preferred.
• Experience troubleshooting hardware, software, or connected devices strongly preferred.
• Experience supporting order management, logistics, or e-commerce processes preferred.
• Previous work within the fitness or consumer technology industry is beneficial.
Benefits:
We offer an excellent compensation package and team-oriented work environment with growth opportunities.
Some of our outstanding benefits include:
• Health & Dental Insurance
• Company paid Life Insurance
• 401(k)
• Time Off benefits
• Product discounts
• Wellness programs
EOE/M/W/Vet/Disability
#ZR
Plant IT Technician
Information technology internship job in Canby, OR
What you will do:
The Plant IT Technician is responsible for installing and supporting the IT hardware, software, and network infrastructure in the plant. The Plant IT Technician reports directly to the USCAN Plant Systems West Team Lead with a dotted line relationship to local plant management teams.
How you will do it:
Regularly spend portions of the day on the plant floor and occasionally lift parcels up to 40 pounds
Triage IT hardware, software, and network issues in the office and on the manufacturing plant floor, sometimes acting as liaison between the L1 Help Desk and the end user
Configure and deploy IT hardware equipment in an office environment, such as printers, conference phones, conferencing systems, and mobile phones, while following hardware and software standards
Configure and deploy IT equipment on the plant floor, such as Zebras, Satos, PCs, thin clients, scan guns, radio frequency (RF) devices, and payroll clocks
Wear plant personal protective equipment (PPE) while on the plant floor and follow safety equipment programs according to company standards
Provide general application support, including O365, Windows 10, ERP, firewalls
Facilitate the full PCLM process with an emphasis on configuration
Maintain security, appearance, and organization of the server room
Manage SLAs and resolve incidents in Service Now
Primary contact for service providers
Primary interface of communication to Plant Management regarding WAN/LAN outages for infrastructure maintenance and planned hardware / software deployments
Partner across local departments-Engineering, HR, Maintenance-to advise on deployments and execute projects
Engage with the USCAN Plant Systems Team to execute projects across the region
Make recommendations to the USCAN Plant Systems Team when IT hardware and/or software upgrades are required and procure required items through approved vendors
Ensure new IT hardware serial numbers are recorded and included under existing maintenance contracts
Travel occasionally to support remote sites or assist with projects. (Up to 10%)
What we look for:
Required:
Bachelor's Degree with 1 year of IT technical support experience
In lieu of a Bachelor's Degree, will consider a 2-year degree and at least 6 years of experience, or equivalent combination of education and experience
Solid understanding of PCs including software installation, reimaging, Intune AD, Azure
Experience configuring / troubleshooting issues / and deploying IT hardware, such as various printers, PCs, thin clients, scan guns, and/or radio frequency (RF) devices required
Understanding of networks and administration with knowledge of Access Points, Switches, VOIP, TCPIP, DHCP, DNS
Experience with structured network cabling
Solid analytical and critical thinking skills with strong written and verbal communications skills
Demonstrated track record of strong initiative and producing results
Ability to be on-call to resolve off-hours support situations requiring immediate attention
Preferred:
Other desirable certifications include Network+, Security+, MCSE, CCNA, A+
Experience with inventory, asset management, and CMDB is a plus
Experience working in a manufacturing plant setting strongly preferred
#LI-CS1
What you get:
Medical, dental and vision care coverage and a 401(k) savings plan with company matching - all starting on date of hire
Tuition reimbursement, perks, and discounts
Parental and caregiver leave programs
All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
Global market strength and worldwide market share leadership
HQ location earns LEED certification for sustainability plus a full-service cafeteria and workout facility
Clarios has been recogizned as one of 2024's Most Ethical Companies by Ethisphere. This prestigious recognition marks the second consecutive year Clarios has received this distinction.
Who we are:
Clarios is the force behind the world's most recognizable car battery brands, powering vehicles from leading automakers like Ford, General Motors, Toyota, Honda, and Nissan. With 18,000 employees worldwide, we develop, manufacture, and distribute energy storage solutions while recovering, recycling, and reusing up to 99% of battery materials-setting the standard for sustainability in our industry. At Clarios, we're not just making batteries; we're shaping the future of sustainable transportation. Join our mission to innovate, push boundaries, and make a real impact. Discover your potential at Clarios-where your power meets endless possibilities.
Veterans/Military Spouses:
We value the leadership, adaptability, and technical expertise developed through military service. At Clarios, those capabilities thrive in an environment built on grit, ingenuity, and passion-where you can grow your career while helping to power progress worldwide. All qualified applicants will be considered without regard to protected characteristics.
We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please apply. Diversity of experience and skills combined with passion is key to challenging the status quo. Therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process by emailing Special.Accommodations@Clarios.com. We are an Equal Opportunity Employer and value diversity in our teams in terms of work experience, area of expertise, gender, ethnicity, and all other characteristics protected by laws in the countries where we operate. For more information on our commitment to sustainability, diversity, and equal opportunity, please read our latest report. We want you to know your rights because EEO is the law.
A Note to Job Applicants: please be aware of scams being perpetrated through the Internet and social media platforms. Clarios will never require a job applicant to pay money as part of the application or hiring process.
To all recruitment agencies: Clarios does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, Clarios employees or any other company location. Clarios is not responsible for any fees related to unsolicited resumes/CVs.
Auto-ApplyHelp Desk Support
Information technology internship job in Salem, OR
360 IT Professionals is leading name in the software development industry, bring innovative business solutions to clients in Silicon Valley. We are always looking forward to bring aboard IT professionals and help them build a career in the IT Industry by providing the opportunity to work with our top clients in US.
Job Description
The primary role is:
• Provide workstation installation, troubleshooting, diagnosis, and repair for multiple systems and models, including operating systems, configurations, and software applications.
• Build and configure ODOT PCs, following agency standards and procedures.
• Provide status reports as directed describing work-related activities and accomplishments.
• Maintain workstations in accordance with IS standards.
• Ensure workstations and their applications are in operational condition.
• Troubleshoot workstation hardware and operating system problems.
• Assist the Computer Support Desk (CSD) in tracking computer problems by using Remedy software or by communication with CSD.
• Assist IS in inputting accurate inventory information.
Qualifications
• Provides support to end users on a variety of issues.
• Identifies, researches, and resolves technical problems.
• Responds to telephone calls, email and personnel requests for technical support.
• Documents, tracks, and monitors the problem to ensure a timely resolution.
• Familiar with a variety of the field's concepts, practices, and procedures.
• Relies on experience and judgment to plan and accomplish goals.
• Performs a variety of complicated tasks.
• May lead and direct the work of Contractor staff.
• A wide degree of creativity and latitude is expected.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Information Technology Professional
Information technology internship job in Portland, OR
To be eligible to enlist in the U.S. Navy, candidates must be between the ages of 18-34
At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. The specialized training youll receive in this field will pave the way to careers in IT and network support, computer programming, web development and information security.
SOFTWARE ENGINEERING JOBS IN THE NAVY INFORMATION
SYSTEMS TECHNICIAN
When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. Thats why its critical that trained Information Systems Technicians are on board to make sure networks and related systems are designed and operated properly and errors are fixed without any interruption to the mission.
CRYPTOLOGIC TECHNICIAN NETWORKS
As a Cryptologic Technician Networks, you fight in the battlespace of the future. Use state-of- the-art technology to perform offensive and defensive cyber operations, investigating and tracking enemies while also protecting our networks from attacks. As an expert in communication defense and forensics, youll be expected to rise to the ever-evolving challenge of maintaining cybersecurity.
INTELLIGENCE SPECIALIST
Collect intel on everythingdata on foreign cultures, enemy movements, current weather forecasts, etc. Then, use it to create cohesive intelligence briefings for high-ranking Navy officials. Your deep understanding of global culture and battlespaces makes you a critical component of mission readiness. Solid intel isnt easy to come by, but as an IS, you can save lives by helping us stay ready for anything.
PAY AND BENEFITS
From the day you start, youll receive:
Competitive salary
Potential to earn a bonus upon enlistment
Free health insurance
Free housing
A retirement plan
Paid training
College credit
EDUCATION OPPORTUNITIES
Navy College Program and Tuition Assistance
Post-9/11 GI Bill, up to 100% tuition
Professional credentials and certifications
College credit hours toward a bachelors or associate degree through the American Council on Education
QUALIFICATIONS AND REQUIREMENTS
U.S. citizen or equivalent
High school graduate or equivalent
17 years of age or older
General qualifications may vary depending upon whether youre currently serving, whether youve served before or whether youve never served before.
WORK ENVIRONMENT
These roles perform a variety of duties worldwide, at numerous overseas and stateside shore commands, aboard surface ships, aircraft and submarines. They generally divide time between assignments ashore and afloat.
PART-TIME OPPORTUNITIES
Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Sailors in the Navy Reserve typically work at a location close to their homes.
Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors.
RequiredPreferredJob Industries
Government & Military
RequiredPreferredJob Industries
Government & Military
RequiredPreferredJob Industries
Government & Military
RequiredPreferredJob Industries
Government & Military
CS Tech Support Specialist I
Information technology internship job in Milwaukie, OR
Job Description
Let's do great things, together!
About Moda Founded in Oregon in 1955, Moda is proud to be a company of real people committed to quality. Today, like then, we're focused on building a better future for healthcare. That starts by offering outstanding coverage to our members, compassionate support to our community and comprehensive benefits to our employees. It keeps going by connecting with neighbors to create healthy spaces and places, together. Moda values diversity and inclusion in our workplace. We aim to demonstrate our commitment to diversity through all our business practices and invite applications from candidates that share our commitment to this diversity. Our diverse experiences and perspectives help us become a stronger organization. Let's be better together.
Position Summary
The CS Tech Support Specialist I position serves provides Customer Service and Technical Support to internal and external clients through multiple contact channels for Medical, Dental, Pharmacy, Individual Membership Account, MyModa, Benefit Tracker Administration and Maintenance. Administers Moda online Customer Service programs, including program application procedures, internet security protocol for external users and records maintenance. Shares administration of MyModa, eBill and Benefit Tracker functionality. The primary role of this position is to provide professional, prompt and accurate technical support to all Internal and External Customers. This is FT WFH role.
Pay Range
$20.88 - $23.49 hourly (depending on experience)
**Actual pay is based on qualifications. Applicants who do not exceed the minimum qualifications will only be eligible for the low end of the pay range.
Please fill out an application on our company page, linked below, to be considered for this position.
************************** GK=27746770&refresh=true
Benefits:
Medical, Dental, Vision, Pharmacy, Life, & Disability
401K- Matching
FSA
Employee Assistance Program
PTO and Company Paid Holidays
Required Skills, Experience & Education:
High school diploma or equivalent.
6-12 months experience as a Customer Service Rep Level II, consistently exceeding level of performance or equivalent work experience or equivalent work experience.
10 key proficiency of 135 spm net on a computer numeric keypad.
Typing ability of 25 wpm net.
Computer proficiency with multiple systems, browsers, Moda software (Microsoft Office applications, Facets, Content Manager, Excel, EBT, online chat) and updates.
Prior experience or basic understanding of claims processing, membership accounting, medical/dental/pharmacy plan benefits and/or other related experience handling Customer Service escalations, Technical Support or Online Chat.
Strong time management, planning and organization skills with ability to prioritized and manage changing priorities.
Ability to handle multiple tasks simultaneously and adapt to change.
Ability to work well under pressure in a complex and rapidly changing environment.
Ability to anticipate, identify, analyze and resolve conflict and problems.
Ability to listen and understand information verbally and in writing.
Well-developed verbal and written communication skills with the ability to actively listen, interact professionally, patiently and courteously with clients on the phone, in person, through email, social media or online chat.
Strong analytical and critical thinking, problem solving, decision-making skills, with attention to detail.
Maintain confidentiality and project professional business presence and appearance.
Ability to comply with company rules and policies and maintain attendance above company standards.
Able to embrace process improvements and works well in a team oriented environment.
Demonstrated ability to handle difficult calls and benefit issues with little assistance and provide accurate information in a fast paced environment.
Experience working in a collaborative and fast-paced team environment.
Demonstrated real time problem-solving skills and ability to prioritize multiple tasks based on urgency and importance.
Help customers troubleshoot issues they encounter and provide actionable tips to resolve.
Demonstrated outstanding attention to detail, ownership, and follow-through.
Consistent record of achieving individual and team metrics.
Excellent professional written & oral communication skills.
Passion for technology and willingness to learn new skills.
Ability to navigate multiple computer programs in a fast pace multi-tasking environment.
Empathy/compassion for working with senior, disabled, low income populations.
Ability to work extra hours and participate in overtime as needed.
Ability to work with multiple Pharmacy, Dental and Medical (Individual, Specialized, Medical Intake, EOCCO) applications and contacts types at the same time.
Primary Functions:
Responsible for interpreting needs/concerns, determining best course of action, troubleshoot, and identify system issues and solutions. Guide users through features and functionalities.
Respond to customer queries in a timely and accurate way, via phone, email, chat or social media.
Quickly identify problems, form solutions, and execute step-by-step troubleshooting procedures.
Support customers across different platforms; phone, email, chat or social media and ability to trouble shoot multiple devices (desktop pc, tablet, phones, browsers, hardware, OS)
Resolve issues efficiently from start to finish, set appropriate expectations and follow through; and/or escalate support tickets to leadership when escalation is required.
Analyzing and reporting system issues and trends in a timely manner. Provide customer feedback received to leadership.
Develop access to registrants' passwords and log-in data so when questions are received a prompt answer can be provided.
Ability to repeatedly analyze situations and communicate effectively in a fast paced environment that includes dealing with angry people.
Exercise judgment, initiative, and discretion in confidential and sensitive manners.
Consistently follow the correct process and procedure with each line of business and contact method being used.
Maintain forms necessary for new external provider and employer users.
Responsible for handling all requests received for Certificate of Coverage and CCC letters
Responds to Benefit Tracker, MyModa, EBT and External Secure email user questions (via telephone, email, or correspondence).
Monitor customer complaints on social media and reach out to provide assistance.
Respond to email inquiries received from multiple mailboxes across all lines of business: MyModa, Medical, Dental, Pharmacy, EBT and Individual Membership Accounting, within established turnaround times.
Open and Submit service tickets for possible Benefit Tracker, eBill and MyModa programming changes, system issues and trending topics (following established reporting policy).
Review, update and become familiar with new and revised benefit information or claim processing procedures.
Contact providers, group administrators and agents when necessary to answer questions and obtain or provide information.
Support and assist Medical, Dental, Pharmacy and Individual Membership administrator questions.
Maintain detailed records of daily interactions with customers, reported issues, and completed solutions along with any further actions required of customer service or Moda
Communicate clearly and effectively with end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction.
Other duties as assigned
Working Conditions & Contact with Others
Office environment with extensive close PC and keyboard work, constant sitting, and phone work. Must be able to navigate multiple screens. Work in excess of 37.5 hours per week, including evenings and occasional weekends, to meet business need.
Answer inquiries received through phone calls, emails, online chat, social media and outbound text from subscribers, members, Agents, Brokers, Providers/Facilities, Dentists, Pharmacies, Group Administrators and multiple internal departments.
Together, we can be more. We can be better.
Moda Health seeks to allow equal employment opportunities for all qualified persons without regard to race, religion, color, age, sex, sexual orientation, national origin, marital status, disability, veteran status or any other status protected by law. This is applicable to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absences, compensation, and training.
For more information regarding accommodations, please direct your questions to Kristy Nehler & Danielle Baker via our ***************************** email.
Easy ApplyHelp Desk Technician
Information technology internship job in Salem, OR
Kelley Create is a dynamic and innovative business technology company dedicated to helping our partners grow their businesses while supporting the wild success of our co-workers and ourselves. We pride ourselves on delivering exceptional customer service and are committed to driving growth and success in our industry.
Summary
The Help Desk Technician is primarily responsible for providing helpdesk support for client end users, which may include onsite or remote diagnosis and repair, performing planned system maintenance on client networks, and troubleshooting support requests and systems analysis, including consulting with users, to determine hardware, software, or system functional specifications. Hardware may include workstations, printers, servers, firewalls, switches, and phones. Support requests may entail tier I/II issues related to active directory management, line of business applications, routing/switching, server and network hardware, or their associated services and roles.
Essential functions of the job
* Provide IT support relating to technical issues involving Microsoft's core business applications and operating systems
* Support of disaster recovery solutions
* Provide basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security
* Provide basic remote access solution implementation and support: VPN, Terminal Services, and Citrix
* Monitor remote monitoring and management system alerts and notifications; respond accordingly through service tickets.
* Perform system documentation maintenance and review in ConnectWise
* Respond to queries professionally, timely and accurately. Communicate with customers as required including keeping them informed of incident progress or notifying them of impending changes or agreed outages.
* Improve customer service, perception, and satisfaction
* Work with the Service Desk Dispatcher to ensure requests are routed to the proper resource to be resolved quickly and efficiently
* Escalate service requests that require engineer-level support
* Enter time and expenses in ConnectWise according to company procedures
* Complete assigned training materials and blueprints on the ConnectWise University
* Work through project tickets and phases in ConnectWise as assigned by a Project Manager
* Enter all work as service or project tickets into ConnectWise
* Maintain positive, cooperative, and team-oriented relationships with co-workers, supervisors, managers and others you come into contact with through your job.
* Other duties as assigned.
Competencies:
To perform the job successfully, an individual must demonstrate the following competencies to perform the essential functions of this position.
* Customer Focus: The individual needs to demonstrate understanding and compassion for concerns and issues. The individual should promptly address customer inquiries and complaints and go above and beyond to ensure customer satisfaction.
* Communication Skills-Clearly and effectively communicate with customers and team members. Writes concise, clear, and professional emails and messages. Pays full attention to customers, understands their needs, and responds appropriately.
* Problem-Solving Skills: The individual identifies the root cause of customer issues and develops effective solutions. They think outside the box to resolve customer problems and improve service. They make sound decisions quickly to address customer needs and issues.
* Time Management: The individual effectively prioritizes tasks to manage multiple customer inquiries and issues. Completes tasks.
* Adaptability-The individual adapts to changing customer needs, policies, and technologies. Remains calm and effective under pressure during high-volume periods. Quickly learn new procedures and systems as required.
Skills and abilities
* Ability and desire to provide exceptional customer service
* Ability to act with a sense of urgency while paying attention to detail
* Ability to multi-task effectively and thrive in a fast-paced environment
* Ability to communicate in a positive, effective, and efficient manner
* Ability to work independently and as part of a team
* Ability to prepare, organize, and present information to groups of people
* Ability to match solutions to prospective client needs
* Ability to work after-hours and on-call shifts
* Technical skillset in hardware setup and troubleshooting
* Technical skillset in Windows operating systems: Windows (XP,7,8,10) Windows Server (SBS,2008 R2,2012, etc.)
* Proficient with typing, use of Microsoft Office Applications, and the Internet
Qualifications:
* Minimum of one (1) year of experience in an IT bench, support, or consulting role
* Minimum of one (1) year of experience with Microsoft Exchange & Microsoft Active Directory
* Minimum of one (1) year of experience with LAN and WAN configuration, setup, and troubleshooting
* Minimum of one (1) year of experience providing excellent exceptional service directly to end users
* A BA/BS in related field is preferred
* One or more of the following industry certifications Net+, MCSA/E, MOS, CCNA, are preferred
* Must have reliable transportation
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Language Skills:
Read and interpret documents such as safety rules, invoices, SOP, and instructions; write routine reports and correspondence. Effectively present information in one-on-one situations and small group situations to customers or vendors, and other employees.
Math Skills:
Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; compute rate, ratio, and percent and draw and interpret bar graphs.
Reasoning Ability:
Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form; to deal with problems involving several concrete variables in standardized situations. Identifies problems, gathers information, and offers solutions.
Computer Skills
Proficiency with Microsoft Word, Excel, and Outlook is required. Proficiency with email is required.
Physical requirements essential to perform the duties of the job
* Frequently communicates with co-workers, customers, and vendors in person, on the telephone, and the computer to aid
* Frequently operates a motor vehicle while traveling to client site
* Frequently exposed to outside elements when traveling to client site
* Frequently sits and/or stands for long periods
* Frequently uses the computer with fingers and hands for documentation, research, and troubleshooting
* Frequently work in a well-lit, tempered room
* Frequently views the computer to perform duties
* Frequently bends, stoops, kneels, or climbs when installing or moving computers, monitors, servers, etc.
* Occasionally lifts objects such as office supplies, computers, monitors, and servers that can weigh up to 50 pounds
While performing the duties of this job, the employee is regularly required to sit for long periods. The employee is also frequently required to talk and hear on the telephone and in person with individuals and groups. The employee must be able to reach with hands and arms. Type frequently throughout the day. Vision is required as the incumbent is required to read and respond to documents in hard copy and electronic form.
Competitive Benefits Package Include:
* Medical Insurance
* Dental/Vision Insurance
* Life Insurance
* Flexible Spending Account Options
* Supplemental insurance
* 401K with company match
* Profit Sharing upon goal attainment
* Paid Time Off
* Paid Holidays
* Ongoing training opportunities
Must have reliable transportation and pass pre-employment screening.
Equal Opportunity Employer
Kelley Create is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, or veteran status. In addition to federal law requirements, Kelley Create complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
IT Support Specialist
Information technology internship job in Portland, OR
Summary Description: The IT Support Specialist serves as the first point of contact for Tier 1 and Tier 2 helpdesk requests. This position provides IT support for faculty, staff, and students, including creating and tracking support tickets. This position is responsible for updating the equipment inventory for moves/adds/changes, and it plays a significant role in the configuration and deployment of workstations, printers, mobile devices, and phones. This position diagnoses and resolves issues with hardware, software, and network connectivity. This position also manages user accounts and permissions.
Primary Job Duties:
Answer phone calls and assist users with walk-in requests related to technology
Create work order tickets for all work coming to the department
Manage work order tickets from creation to resolution in a timely manner
Ability to quickly determine when work tickets should be routed to other members of the department
Maintain the inventory database to reflect current configuration and deployment of all technology equipment
Manage the assignment and use of software licenses
Set up, deploy, maintain, and support workstations, printers, mobile devices, and phones
Diagnose and resolve hardware issues to assure the availability and functionality of workstations, printers, mobile devices, and phones
Set up and manage user accounts in the Ellucian Colleague ERP and student information system as well as Canvas learning management system
Diagnose and resolve account and permission issues in Windows, Ellucian Colleague, and Canvas LMS
Maintain IT documentation, guides, and internal workflows
Identify recurring issues and recommend automation or process improvements
Provide basic training and guidance for technology hardware, software, and services
Complete other tasks as assigned
Be present in the office unless arrangements are made with the employee's direct supervisor
Contribute to the support and implementation of the University Strategic Plan
Participate in Warner Pacific University professional development opportunities
Demonstrate commitment to a Christian liberal arts education by upholding to the mission of the University and abiding by the Employment Standards and Lifestyle Agreement
Minimum Qualifications:
1-3 years of experience supporting Microsoft Windows workstations, including operating system, hardware, network, and printing issues
1-3 years of experience supporting Microsoft Office applications with emphasis on Word, Excel, and PowerPoint
Experience managing user accounts and groups in Active Directory
Understanding of basic networking concepts
Clear communication skills and a service-oriented mindset
Demonstrated ability to work with diverse individuals including students from first generational, diverse, and urban environments.
Possess a strong desire to learn and grow, as well as demonstrate the ability to learn new systems and quickly become proficient
Comfortable working on ladders and lifting up to 50 lbs.
Valid driver's license; local travel is required
Preferred Qualifications:
A four-year degree, especially in a technical field
Microsoft MCP, A+, or another technical certification
Experience managing security permissions in a Windows network environment
Knowledge of workstation image deployment processes
Scripting or automation experience (PowerShell, etc.)
Physical Demands - Work Environment:
The position is located in an office environment. Professional/business casual attire is required.
Warner Pacific University's Mission: Warner Pacific is a Christ-centered, urban, diverse, minority-serving, Hispanic-serving, liberal arts University dedicated to providing students with an education that prepares them to engage actively in a constantly changing world. Our hiring practices reflect our missional commitment to being a Christ-centered institution.
Warner Pacific University's Commitment to Diversity: Warner Pacific University is an Equal Opportunity Employer that seeks a diverse workforce of committed Christians from all racial, ethnic, and socio-economic backgrounds. Warner Pacific University is committed to hiring staff and faculty with an intentionality that demonstrates the importance of having an employee community that reflects the racial and ethnic diversity of the students we serve. Persons of color are strongly encouraged to apply.
Employment and Lifestyle Standards:
Warner Pacific is a Christ-centered urban liberal arts University dedicated to providing students from diverse backgrounds an education that prepares them to engage actively in a constantly changing world. The University was founded in 1937 by the Church of God (Anderson, Indiana). Central to Warner Pacific's identity as a Christ-centered higher education institution is the policy of hiring persons whose personal and professional lives reflect:
1. A belief in the deity of and commitment to Jesus Christ and the Christian faith, as interpreted through the historic witness of Scripture and the continuing ministry of the Holy Spirit.
2. The practice of following Christ through day-to-day personal lifestyle choices.
3. A vitality of Christian experience maturing in insight and application and appreciative of differing viewpoints.
4. A commitment to life-long learning and service through personal and professional development.
5. For teaching faculty, the expression of artful teaching, based on mastery of relevant subject matter and in an environment of purposeful and rigorous inquiry amongst a community of scholars who support one another.
6. A capability, by temperament, preparation, and will, to support students as they confront the intellectual, social, physical, emotional, and spiritual challenges of their lives.
7. A sensitivity to and support for the mission, core themes, vision, values, ethos and traditions of the Warner Pacific University community.
8. A commitment to teaching and serving in harmony with the doctrines of the Holy Bible.
Employee Agreement:
Mission-based hiring is of critical importance to Warner Pacific University. Employees are expected to demonstrate and articulate a vital Christian faith and to live in a manner consistent with a Christ-centered lifestyle as informed by the Scriptures of the New Testament.
Warner Pacific's students, faculty and staff are expected to foster an environment of mutual respect and accountability, to care for the personal dignity of others and to exercise integrity in their conduct and communication. The University environment is expected to be free from discrimination and harassment (including bullying). When an individual's behavior has direct implications for others and/or the well-being of the University community, there may be cause for institutional involvement, regardless of where the situation occurs.
Warner Pacific University desires to provide a safe and healthy environment for staff, faculty, students, visitors and guests. Therefore, smoking is not permitted on University property, in its vehicles, or at any University sponsored event. The use of illegal drugs or non-prescribed controlled substances is strictly prohibited. Use of alcoholic beverages or tobacco products is strictly prohibited on Warner Pacific University campuses.
Equal Employment Opportunity:
Warner Pacific provides equal opportunity for employment and advancement for all employees and applicants regardless of race, color, sex, gender, national origin, citizenship status, disability, age, genetic information, status with regard to public assistance, veteran status and any other status protected by laws and regulations to which Warner Pacific is subject. All employment decisions, including hiring, promotions, compensation, benefits, transfers, and terminations are made in a manner that does not discriminate against individuals in the categories discussed above. Because Warner Pacific is a Christian liberal arts University, the University exercises its legal right to hire Christian employees to fulfill its mission and purpose.
In order to be considered an applicant for this position, please complete our online employment application at ****************************************************** Click “Apply Now” to complete the online application, and submit the following:
Application
Cover Letter
Resume
** NOTE: All job offers are contingent upon successfully passing a background check and completing all required paperwork.
Computer Laboratory Technician
Information technology internship job in Hillsboro, OR
Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada. With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest “Canadian-Owned” IT staffing/consulting company.
Procom's areas of staffing expertise include:
• Application Development
• Project Management
• Quality Assurance
• Business/Systems Analysis
• Datawarehouse & Business Intelligence
• Infrastructure & Network Services
• Risk Management & Compliance
• Business Continuity & Disaster Recovery
• Security & Privacy
Specialties• Contract Staffing (Staff Augmentation)
• Permanent Placement (Staff Augmentation)
• ICAP (Contractor Payroll)
• Flextrack (Vendor Management System)
Job Description
Computer Laboratory Technician
On behalf of our client, Procom Services is searching for a Computer Laboratory Technician for a contract opportunity in Hillsboro, OR.
Computer Laboratory Technician Job Details
Support Automated Build and Testing system development. Our system provides a continuous integration solution for Consumer Electronics hardware.
Daily Responsibilities:
Upgrade/patch Windows and Linux systems
Aid with QA workstation creation/issues.
User permissions and account administration including Linux permission settings.
Maintenance of Ubuntu package repositories for developer workstations as well as VMware VMs.
Script writing, deb/rpm creation, software updates.
Infrastructure script development
VMware Server deployment troubleshooting
NetApp SAN Administration - nfs/fcp
NAS Administration - vmfs and nfs
Backup administration and configuration
Troubleshooting server/network issues
General system setup and troubleshooting
Hardware inventory management
Lab maintenance
Documentation including Visio diagrams and General End User Support (developers and testers).
Computer Laboratory Mandatory Skills
Necessary Skills (Must Have):
OS (Linux/Windows) setup and configuration
Linux Administration: Knowledge of packaging, distribution, performance tuning, and system design. Experience with administration of authentication, http services, database setup and configuration, clustering and failover.
Knowledge of application and server monitoring software
Hypervisor Administration: VMware Server directly related to position, but experience with Xen and VMware ESX, ESXi, LabManager or Workstation is applicable.
Scripting and Automation development: Perl and Python with systems such as Jenkins, Quickbuild, TeamCity, etc.
Technical Documentation: Ability to review specifications and publish design, as well as user instructions.
Additional Skills Desired (Nice to Have):
Web design
Subversion Version Control (WANdisco MultiSite)
Git/Gerritt Version Control
Ubuntu/RedHat administration
Open Source Development
VMware Virtual Infrastructure 4.1 and 6.0
SAN Administration - Raw Device Mapping
Tools such as New Relic, Jira, Artifactory, TeamCity, Jama, Stash Confluence and Crucible
Computer Laboratory Technician Start Date
ASAP
Computer Laboratory Technician Assignment Length
12 Months
"Please note that we are not able to work with candidates on H1B Visas or candidates represented by third parties."
Additional Information
All your information will be kept confidential according to EEO guidelines. Please send your resume in Word format only.
Software Developer Internship
Information technology internship job in Vancouver, WA
The following posting is a pipeline requisition, meant to accumulate candidates for 2026 Summer Internships. Qualified applicants will be contacted in concert with the approval and publication of identical, approved positions within HP, Inc. This opportunity is intended for conversion to a full-time role that will not offer work authorization sponsorship in the future (full-time conversion pending performance evaluation post internship and available headcount). Interested candidates must be currently eligible to work in the US AND must not require work authorization sponsorship in the future. HP, Inc. will not provide any assistance or sign documentation in support of immigration sponsorship including Curricular Practical Training (CPT) or Optional Practical Training (OPT).
Candidates who identify with a group that is historically underrepresented in the technology sector including by not limited to, African American, Latino, Native American, individuals with disabilities and Veterans are encouraged to apply.
**About Us**
Innovation is in HP's DNA. From our origins in a Palo Alto garage in 1939, to our current position as one of the world's leading technology companies, HP has grown to become a leader in technology and corporate culture, inspiring innovators, and entrepreneurs around the globe.
**The Program:**
Our future success depends on the innovation and fresh ideas students bring to HP, Inc. We are hiring students with a diverse set of skills and experiences to join us, across the different organizations that make us HP, inc. Our intern program is intended to enhance your overall learning experience, give you an opportunity to make an impact, have some fun, and meet great people along the way.
Join us for a 12-week paid summer internship designed to let you apply your classroom learnings to real world challenges. Our internships have a thoughtful balance of networking, executive speakers, community involvement, big meaty projects (no paper filing here!) and fun!
**The Team:**
At HP, we believe in the power of ideas. And we believe that ideas thrive best in a culture of teamwork. That is why everyone, in every function, is encouraged to develop, express and share their creativity to deliver better outcomes for our customers.
**Pillars of software specialization:**
Software Developer:
+ _Coding /Tools/Knowledge Areas:_ Coding/ Tools: Java, Python, C++, React JS, Node JS, RESTful and GraphQL APIs, Azure DevOps and AWS CodePipeline, RESTful and GraphQL APIs, Splunk observability tools, such as Real User Monitoring (RUM), Application Performance Monitoring (APM), and Log Observer.
Backend Systems:
+ _Coding /Tools/Knowledge Areas:_ Python, C/C++/ Linux Development, GIT, Basic circuit design Cryptography, Test-Driven Design(TDD), Unit test frameworks.
Cloud Infrastructure:
+ _Coding /Tools/Knowledge Areas:_ Go language, AWS services: EKS, EB, EC2, AWS Lambda, RDS, DynamoDB, SQS, Cloud Formation 2, Linux, bash scripts RabbitMQ, Apache ActiveMQ, Apache Kafka, networking, DNS management, firewall policies, Spunk, Prometheus, Cloudwatch, Kibana, Grafana.
Data Privacy:
+ _Coding /Tools/Knowledge Areas:_ Intermediate skills with Microsoft tools like PowerPoint, Excel, and Word, Knowledge of industry standards for data privacy
Data Science and Analytics:
+ _ Coding /Tools/Knowledge Areas:_ Python, Splunk, SQL, Data Structures, Data Analysis, Automation and AI, Jira, Power BI, Excel and Data, forecasting, modeling, software development.
Firmware Developer:
+ _Coding /Tools/Knowledge Areas:_ Firmware/Software development, C++, GHE, GitHub, Debugging, Quality Testing, Software Development Lifecycle
Cyber Security:
+ _Coding /Tools/Knowledge Areas: Python, Java Script, SQL,_ encryption algorithms, authentication protocols, firewalls, IDS/IPS systems, and attack vectors, Linux and Windows, and networking concepts; TCP/IP
Mobile Applications Developer:
+ _Coding /Tools/Knowledge Areas:_ Apple and/or Android Mobile Application related languages such as Swift, Objective C, Kotlin, Java, etc.
System Validation Engineer:
+ _Coding /Tools/Knowledge Areas:_ Software Quality Assurance (SQA), Coding Language(Understanding of code architecture: C, Python, Java), Agile Development (Lean, Scrum, DevOps), Project Management, Data Analysis and Reporting, Computer Architecture, Office365
Systems Integration and Design:
+ _Coding /Tools/Knowledge Areas:_ Ruby-on-Rails, Java, Angular, AWS, GO, , Familiarity with Test-Driven-Development, printing system architectures, embedded systems, client/server infrastructure, networking technologies, Windows, MAC, Linux operating systems
UX Design:
+ _Coding/Tools/Knowledge Areas: Figma, Adobe Creative Suite_
**Education and Experience Required:**
+ 3rd Year of Bachelor's degree completed or 1st year of Master's program completed.--typically technical degree specialization.
+ Must be enrolled full time at an accredited university.
+ Able to obtain work authorization in the United States in 2026, and not require sponsorship in the future.
**Preferred Majors/Programs:**
+ Computer Science
+ Software Engineering
+ Computer Engineering
**Preferred Knowledge and Skills:**
As a Software Engineer Intern, you will work with a team in the following types of roles:
+ Data analytics
+ Data science
+ Software applications engineering
+ Software development ops
+ Software product manager
+ Technical program management
We are looking for visionaries who are ready to make an impact on the way the world works. At HP, the future is yours to create. Thanks for taking the time to review our job, if you think it is a match to your knowledge and interests please apply today- we are eager to learn more about you.
HP is an equal opportunity employer: ****************************************************************
The pay range for this position is $31 to $37 per hour (applies to US candidates only). Pay varies by work location, job-related knowledge, skills, and experience.
**Benefits:**
Review HP US benefits: ****************************************************************
HP offers a comprehensive benefits package for US Interns working at least 20 hours weekly, including:
+ Health insurance
+ Dental insurance
+ Vision insurance
+ Long term/short term disability insurance
+ Employee assistance program
+ Flexible spending account
+ Life insurance
+ Generous time off policies, including;
+ 4-12 weeks fully paid parental leave based on tenure
+ 13 paid holidays
+ 15 days paid time off (US benefits overview (********************************** )
+ _Available hours are pro-rated based on hire date and scheduled hours_
The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
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Software Development Evergreen covers all areas of the job family including Front end, back end, systems, data, cloud, quality engineering.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Software Engineer Security & Automation II (Intern) - United States
Information technology internship job in Hillsboro, OR
Please note this posting is to advertise potential job opportunities. This exact role may not be open today but could open in the near future. When you apply, a Cisco representative may contact you directly if a relevant position opens. Applications are accepted until further notice.
**Meet the Team**
Our dedicated team members are building the future of Cisco's AI-driven platforms and data infrastructure, supporting innovation across the globe. You will join a collaborative environment focused on developing advanced data pipelines, secure cloud infrastructure, and automation solutions within business groups such as Security and Infra & Security (Compute, Cloud, Security teams). As part of this innovative team, you will contribute to the growth of cutting-edge technologies in data, intelligent systems, and cybersecurity automation. Explore opportunities at the intersection of security engineering, automation, and AI-helping to transform how Cisco and its customers harness secure, intelligent automation.
**Your Impact**
As a passionate software engineer, you will play a critical role in developing scalable, secure data pipelines, designing robust analytics platforms, and building automation infrastructure to support Cisco's security and cloud initiatives. Your expertise in programming, data systems, and cybersecurity allows you to solve complex challenges with innovation and precision. By building and maintaining essential security tools and automation platforms, you enable Cisco's business groups to leverage AI-driven, secure, and automated insights for operational excellence and strategic growth. Your contributions ensure reliable, high-quality, and secure infrastructure that supports Cisco's leadership in intelligent, security-first technology solutions.
**Minimum Qualifications**
+ Currently enrolled in a certification program (e.g., Boot Camp, Apprenticeship, Community College or 4-Year University with 2 years of relevant experience) or currently enrolled in a graduate degree program with 0 years of relevant experience.
+ Experience writing, debugging, andmaintainingcode in Python or other scripting languages (such as Bash), with a focus on automating tasks, workflows, or processes.
+ Understanding of security protocols and principles (e.g., TLS/SSL, SSH, OAuth, SAML, IPsec) and familiarity with common cybersecurity tools.
+ Exposure to DevOps and DevSecOpspractices, including integrating security measures into CI/CD pipelines (e.g., Jenkins, GitHub Actions) and cloud environments.
+ Familiarity with cloud security concepts and experience using automation tools within software development and deployment workflows.
**Preferred Qualifications**
+ Understanding ofartificial intelligence and machine learning concepts, algorithms, and basic implementation techniques.
+ Familiarity with securing cloud environments, including knowledge of cloud security best practices and commonly used security tools.
+ Experience or coursework related to securing containerized applications (e.g., Docker, Kubernetes), including vulnerability assessment and mitigation strategies.
+ Hands-on experience writing and executing automated tests for Python applications using thepytestframework.
**Why Cisco?**
At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
**Message to applicants applying to work in the U.S. and/or Canada:**
Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.
U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.
U.S. employees are eligible for paid time away as described below, subject to Cisco's policies:
+ 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
+ 1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
+ Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
+ Exempt employees participate in Cisco's flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)
+ 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
+ Additional paid time away may be requested to deal with critical or emergency issues for family members
+ Optional 10 paid days per full calendar year to volunteer
For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco's policies.
Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:
+ .75% of incentive target for each 1% of revenue attainment up to 50% of quota;
+ 1.5% of incentive target for each 1% of attainment between 50% and 75%;
+ 1% of incentive target for each 1% of attainment between 75% and 100%; and
+ Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.
For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.
The applicable full salary ranges for this position, by specific state, are listed below:
New York City Metro Area:
$44,000.00 - $185,000.00
Non-Metro New York state & Washington state:
$44,000.00 - $185,000.00
* For quota-based sales roles on Cisco's sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.
** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.
Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.
Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.
Customer Technical Support Specialist
Information technology internship job in Vancouver, WA
Under the direction of the Customer Experience Leadership Team, the Customer Service Agent provides comprehensive support for customers using our connected fitness products, software applications, and online store. Agents handle a wide range of inquiries and technical issues across hardware, software, and order management channels, ensuring each customer receives accurate, timely, and professional assistance.
This position requires adaptability in a dynamic environment, strong critical thinking abilities, and the capacity to manage multiple systems and communication platforms. Agents will support customers via phone, and email while collaborating cross-functionally with internal teams to ensure successful resolution of customer needs and contribute to continuous improvement initiatives.
Responsibilities
Customer Support:
* Troubleshoot and resolve hardware, software, and connectivity issues, account access, firmware updates, and machine operation concerns.
* Manage order-related inquiries such as status updates, shipping issues, returns, service provider visits, cancellations, and warranty or replacement requests.
* Accurately document interactions, resolutions, and escalations in the ticketing systems.
* Follow established diagnostic protocols, policies, and workflows to ensure consistency and efficiency.
* Identify recurring issues and communicate trends or potential product concerns to leads or Tier 2 or leadership.
* Meet or exceed departmental KPIs, including response times, resolution rates, quality assurance, and customer satisfaction goals
Cross-Functional Collaboration & Internal Support:
* Participate in cross-training and skill-building across functional areas to increase departmental flexibility and service coverage.
* Collaborate with product development, quality, and logistics teams to ensure continuous feedback on product or process improvements.
* Use knowledgebase for all troubleshooting, promotions, known issues, and software updates.
Customer Experience & Continuous Improvement:
* Demonstrate professionalism and empathy in all customer interactions to build long-term satisfaction and brand loyalty.
* Proactively identify opportunities to improve the customer experience and operational workflows.
* Support department initiatives related to process refinement, and quality enhancement.
* Uphold company values by fostering teamwork, accountability, and integrity across all channels of communication.
Requirements
Education:
* High school diploma or equivalent required.
* Advanced degree or certificate preferred
Experience:
* Minimum 1-2 years of experience in customer service, call center, or technical support environment preferred.
* Experience troubleshooting hardware, software, or connected devices strongly preferred.
* Experience supporting order management, logistics, or e-commerce processes preferred.
* Previous work within the fitness or consumer technology industry is beneficial.
Benefits:
We offer an excellent compensation package and team-oriented work environment with growth opportunities.
Some of our outstanding benefits include:
* Health & Dental Insurance
* Company paid Life Insurance
* 401(k)
* Time Off benefits
* Product discounts
* Wellness programs
EOE/M/W/Vet/Disability
#ZR
Need Help Desk Support II
Information technology internship job in Salem, OR
This is Sushil Singh from 360 IT Professionals Inc. We are based in Fremont, California that offers complete technology services in IT staffing, Mobile development, Web development and Cloud computing . 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement.
Job Description
The primary roles of the IS technicians are:
Provide workstation installation, troubleshooting, diagnosis, and repair for multiple systems and models, including operating systems, configurations, and software applications.
Build and configure Pc, following agency standards and procedures.
Provide status reports as directed describing work-related activities and accomplishments.
Maintain workstations in accordance with IS standards.
Ensure workstations and their applications are in operational condition.
Troubleshoot workstation hardware and operating system problems.
Assist the Computer Support Desk (CSD) in tracking computer problems by using Remedy software or by communication with CSD.
Qualifications
May require an associate's degree in a related area and at least 3 years of experience in the field or in a related area.
Additional Information
If interested, Kindly share your resume to sushil@360itpro,com or call me on 510-254-3300 Ext. 138
Information Technology Professional
Information technology internship job in Vancouver, WA
To be eligible to enlist in the U.S. Navy, candidates must be between the ages of 18-34
At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. The specialized training youll receive in this field will pave the way to careers in IT and network support, computer programming, web development and information security.
SOFTWARE ENGINEERING JOBS IN THE NAVY INFORMATION
SYSTEMS TECHNICIAN
When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. Thats why its critical that trained Information Systems Technicians are on board to make sure networks and related systems are designed and operated properly and errors are fixed without any interruption to the mission.
CRYPTOLOGIC TECHNICIAN NETWORKS
As a Cryptologic Technician Networks, you fight in the battlespace of the future. Use state-of- the-art technology to perform offensive and defensive cyber operations, investigating and tracking enemies while also protecting our networks from attacks. As an expert in communication defense and forensics, youll be expected to rise to the ever-evolving challenge of maintaining cybersecurity.
INTELLIGENCE SPECIALIST
Collect intel on everythingdata on foreign cultures, enemy movements, current weather forecasts, etc. Then, use it to create cohesive intelligence briefings for high-ranking Navy officials. Your deep understanding of global culture and battlespaces makes you a critical component of mission readiness. Solid intel isnt easy to come by, but as an IS, you can save lives by helping us stay ready for anything.
PAY AND BENEFITS
From the day you start, youll receive:
Competitive salary
Potential to earn a bonus upon enlistment
Free health insurance
Free housing
A retirement plan
Paid training
College credit
EDUCATION OPPORTUNITIES
Navy College Program and Tuition Assistance
Post-9/11 GI Bill, up to 100% tuition
Professional credentials and certifications
College credit hours toward a bachelors or associate degree through the American Council on Education
QUALIFICATIONS AND REQUIREMENTS
U.S. citizen or equivalent
High school graduate or equivalent
17 years of age or older
General qualifications may vary depending upon whether youre currently serving, whether youve served before or whether youve never served before.
WORK ENVIRONMENT
These roles perform a variety of duties worldwide, at numerous overseas and stateside shore commands, aboard surface ships, aircraft and submarines. They generally divide time between assignments ashore and afloat.
PART-TIME OPPORTUNITIES
Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Sailors in the Navy Reserve typically work at a location close to their homes.
Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors.
RequiredPreferredJob Industries
Government & Military
RequiredPreferredJob Industries
Government & Military
RequiredPreferredJob Industries
Government & Military
RequiredPreferredJob Industries
Government & Military
IT Support Specialist
Information technology internship job in Portland, OR
Summary Description: The IT Support Specialist serves as the first point of contact for Tier 1 and Tier 2 helpdesk requests. This position provides IT support for faculty, staff, and students, including creating and tracking support tickets. This position is responsible for updating the equipment inventory for moves/adds/changes, and it plays a significant role in the configuration and deployment of workstations, printers, mobile devices, and phones. This position diagnoses and resolves issues with hardware, software, and network connectivity. This position also manages user accounts and permissions.
Primary Job Duties:
* Answer phone calls and assist users with walk-in requests related to technology
* Create work order tickets for all work coming to the department
* Manage work order tickets from creation to resolution in a timely manner
* Ability to quickly determine when work tickets should be routed to other members of the department
* Maintain the inventory database to reflect current configuration and deployment of all technology equipment
* Manage the assignment and use of software licenses
* Set up, deploy, maintain, and support workstations, printers, mobile devices, and phones
* Diagnose and resolve hardware issues to assure the availability and functionality of workstations, printers, mobile devices, and phones
* Set up and manage user accounts in the Ellucian Colleague ERP and student information system as well as Canvas learning management system
* Diagnose and resolve account and permission issues in Windows, Ellucian Colleague, and Canvas LMS
* Maintain IT documentation, guides, and internal workflows
* Identify recurring issues and recommend automation or process improvements
* Provide basic training and guidance for technology hardware, software, and services
* Complete other tasks as assigned
* Be present in the office unless arrangements are made with the employee's direct supervisor
* Contribute to the support and implementation of the University Strategic Plan
* Participate in Warner Pacific University professional development opportunities
* Demonstrate commitment to a Christian liberal arts education by upholding to the mission of the University and abiding by the Employment Standards and Lifestyle Agreement
Minimum Qualifications:
* 1-3 years of experience supporting Microsoft Windows workstations, including operating system, hardware, network, and printing issues
* 1-3 years of experience supporting Microsoft Office applications with emphasis on Word, Excel, and PowerPoint
* Experience managing user accounts and groups in Active Directory
* Understanding of basic networking concepts
* Clear communication skills and a service-oriented mindset
* Demonstrated ability to work with diverse individuals including students from first generational, diverse, and urban environments.
* Possess a strong desire to learn and grow, as well as demonstrate the ability to learn new systems and quickly become proficient
* Comfortable working on ladders and lifting up to 50 lbs.
* Valid driver's license; local travel is required
Preferred Qualifications:
* A four-year degree, especially in a technical field
* Microsoft MCP, A+, or another technical certification
* Experience managing security permissions in a Windows network environment
* Knowledge of workstation image deployment processes
* Scripting or automation experience (PowerShell, etc.)
Physical Demands - Work Environment:
The position is located in an office environment. Professional/business casual attire is required.
Warner Pacific University's Mission: Warner Pacific is a Christ-centered, urban, diverse, minority-serving, Hispanic-serving, liberal arts University dedicated to providing students with an education that prepares them to engage actively in a constantly changing world. Our hiring practices reflect our missional commitment to being a Christ-centered institution.
Warner Pacific University's Commitment to Diversity: Warner Pacific University is an Equal Opportunity Employer that seeks a diverse workforce of committed Christians from all racial, ethnic, and socio-economic backgrounds. Warner Pacific University is committed to hiring staff and faculty with an intentionality that demonstrates the importance of having an employee community that reflects the racial and ethnic diversity of the students we serve. Persons of color are strongly encouraged to apply.
Employment and Lifestyle Standards:
Warner Pacific is a Christ-centered urban liberal arts University dedicated to providing students from diverse backgrounds an education that prepares them to engage actively in a constantly changing world. The University was founded in 1937 by the Church of God (Anderson, Indiana). Central to Warner Pacific's identity as a Christ-centered higher education institution is the policy of hiring persons whose personal and professional lives reflect:
1. A belief in the deity of and commitment to Jesus Christ and the Christian faith, as interpreted through the historic witness of Scripture and the continuing ministry of the Holy Spirit.
2. The practice of following Christ through day-to-day personal lifestyle choices.
3. A vitality of Christian experience maturing in insight and application and appreciative of differing viewpoints.
4. A commitment to life-long learning and service through personal and professional development.
5. For teaching faculty, the expression of artful teaching, based on mastery of relevant subject matter and in an environment of purposeful and rigorous inquiry amongst a community of scholars who support one another.
6. A capability, by temperament, preparation, and will, to support students as they confront the intellectual, social, physical, emotional, and spiritual challenges of their lives.
7. A sensitivity to and support for the mission, core themes, vision, values, ethos and traditions of the Warner Pacific University community.
8. A commitment to teaching and serving in harmony with the doctrines of the Holy Bible.
Employee Agreement:
Mission-based hiring is of critical importance to Warner Pacific University. Employees are expected to demonstrate and articulate a vital Christian faith and to live in a manner consistent with a Christ-centered lifestyle as informed by the Scriptures of the New Testament.
Warner Pacific's students, faculty and staff are expected to foster an environment of mutual respect and accountability, to care for the personal dignity of others and to exercise integrity in their conduct and communication. The University environment is expected to be free from discrimination and harassment (including bullying). When an individual's behavior has direct implications for others and/or the well-being of the University community, there may be cause for institutional involvement, regardless of where the situation occurs.
Warner Pacific University desires to provide a safe and healthy environment for staff, faculty, students, visitors and guests. Therefore, smoking is not permitted on University property, in its vehicles, or at any University sponsored event. The use of illegal drugs or non-prescribed controlled substances is strictly prohibited. Use of alcoholic beverages or tobacco products is strictly prohibited on Warner Pacific University campuses.
Equal Employment Opportunity:
Warner Pacific provides equal opportunity for employment and advancement for all employees and applicants regardless of race, color, sex, gender, national origin, citizenship status, disability, age, genetic information, status with regard to public assistance, veteran status and any other status protected by laws and regulations to which Warner Pacific is subject. All employment decisions, including hiring, promotions, compensation, benefits, transfers, and terminations are made in a manner that does not discriminate against individuals in the categories discussed above. Because Warner Pacific is a Christian liberal arts University, the University exercises its legal right to hire Christian employees to fulfill its mission and purpose.
In order to be considered an applicant for this position, please complete our online employment application at ****************************************************** Click "Apply Now" to complete the online application, and submit the following:
* Application
* Cover Letter
* Resume
NOTE: All job offers are contingent upon successfully passing a background check and completing all required paperwork.