IT Communication Specialist
Information Technology Internship job in Saint Louis, MO
Required:
Highly independent, motivated communicator with experience executing global campaigns.
3+ years in communications, creative marketing, marketing agency and/or marketing communications project management roles.
3+ years of experience in visual storytelling and business writing.
Strong project management skills, time management skills, organizational skills, and attention to detail.
Strategic perspective related to communication, as well as critical thinking skills and approach.
Excellent communication skills, with the ability to communicate clearly and effectively to a broad range of employee segments across the company, including senior leadership.
Expert proofreading and editing skills.
Ability to drive discussions about tools and associated campaigns to inform effective outcomes and deliverables.
Ability to work in a fast-paced environment and juggle multiple competing tasks and demands.
Ability and desire to advocate for internal users of varying technologies through a “customer first” approach.
Experience working in a highly matrixed environment, including supporting multiple leaders simultaneously.
Experience leading project teams and influencing/gaining consensus from peers and leaders.
Must be committed to incorporating security into all decisions and daily job responsibilities.
Preferred:
Experience with IT-focused initiatives and global technology rollouts
Bachelor's degree in communications, marketing, journalism or related field
Information Technology Field Technician
Information Technology Internship job in Saint Louis, MO
Minimum Experience 3+ Years of Field Services/Support Technician
As a member of the Field Service Operations team, the candidate will provide high quality support with very good customer service, technical expertise, and timeliness. This position has frequent contact with end users, peers, and managers, primarily face-to-face as desk side support for service requests and on-site problem resolution. The candidate will work in a team environment with a collaborative approach to resolving customer problems and supporting other members of the Site Services department. The candidate will also provide hands and eyes support to other IT teams including but not limited to Audio Visual, Network (Date and voice), and Servers.
As an Onsite Support Technician with minimum of one to three years of technical experience in providing quality services to the end users which includes the following key roles and responsibilities:
Provide customer facing end-user support that includes:
Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software.
Perform Break Fix, Desk Side Support, IMACD's, Data Migration, Refreshes, etc.
Perform onsite updates, Configuration changes, or Software installations.
Provide onsite technical assistance to End Users.
Identifies potential issues that could adversely impact End User experience and follows through on action steps to prevent.
Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed.
Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement)
Perform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs
Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance and upgrades.
Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support
Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites.
Provide On-call support if required outside business hours on a rotational basis
Provide Hand and Feet support for network data and voice devices
FSO Telecom task:
Installation of IP, wireless, Analog and Digital phones (Avaya, Nortel, Cisco, Siemens, Mitel etc.)
Configuration of phones using SOP and Phones movement.
Update the inventory of phones, peripherals and system cards (like TDM, digital and CPU cards etc.) to network voice team.
Testing the cables using the tester for IP phone and TDM phones from patch panel to user's desk
Punching the cable for different type of panel like patch panel or IDF or MDF for krone with krone tool and punching tool
Update the circuit inventory and vendor details for service provider to network voice team.
Coordination with local vendor for ISP, OEM, channel partner and different team
Desired Qualifications:
BS/BA in Computer Science, Information systems, or an equivalent combination of education or Experience
One to three years of experience in service delivery and End-user hardware and software Configuration troubleshooting.
Experience with various desktop systems, operating systems, and diverse technical environments.
Excellent customer service orientation and verbal communication skills.
Experience Supporting Windows Operating Systems, MS Office, VPN, local and Network printing, Notebooks and mobile devices.
Ability to install software for and troubleshoot a wide range of applications.
Analytical thinking and problem-solving ability.
CompTIA A+ certification or equivalent certification
Flexible for travelling to remote sites or cluster
Provide assistance for network relates issues
Should be able to lift weight up to 30 lbs at waist level
Update the inventory of phones, peripherals and system cards (like TDM, digital and CPU cards etc.) to network voice team.
Testing the cables using the tester for IP phone and TDM phones from patch panel to user's desk
Punching the cable for different type of panel like patch panel or IDF or MDF for krone with krone tool and punching tool
Update the circuit inventory and vendor details for service provider to network voice team.
Coordination with local vendor for ISP, OEM, channel partner and different team.
HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to ****************** for investigation.
A candidate's pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.
UKG Pro WFM Technical Specialist Master
Information Technology Internship job in Saint Louis, MO
Are you passionate about delivering goals to your client that go above and beyond their expectations? The Deloitte HR Strategy and Technology practice is a $650M+ offering, with over 2,000 consulting practitioners, and is part of a $2B+ Human Capital team. Our practice encompasses several offerings, including UKG, which is one of the fastest growing in our portfolio.
Working with our Global Payroll and Workforce Management Team means you will be working with UKG's #1 Global System Integrator who had growth of over 35% in 2024. Our commitment to UKG's platforms is demonstrated in over 150 successful implementations, including some of the largest UKG implementations to date.
Human Capital
Our Human Capital practice is at the forefront of transforming the nature of work. As converging forces reshape industries, our team uniquely addresses the complexities of work, workforce, and workplace dynamics. We leverage sector-specific insights and cross-domain perspectives to help organizations tackle their most challenging workforce issues and align talent strategies with their strategic visions. Our practice is renowned for making work better for humans and humans better at work. Be part of this exciting era of change and join us on this transformative journey.
The Team
Our HR Strategy & Technology Offering is dedicated to developing leading global HR strategies and implementing cutting-edge HR technologies. We drive transformation and maximize the workforce experience, ensuring sustained HR effectiveness and value. In a world of disruption, our solutions empower organizations to navigate challenges seamlessly, enhancing their HR capabilities and fostering a resilient workforce.
Recruiting for this role ends on 12/31/25
Work you'll do:
As a UKG Pro WFM Technical Specialist, you should expect to be involved in the following:
Collaborate with stakeholders, including business analysts, project managers, and end-users, to understand business objectives and translate those goals into technical specifications that ensure scalability, performance, and security.
Build technical designs for software applications that incorporate architecture patterns, frameworks, data models, application components, and system integrations.
Define the architecture strategy and development roadmap to align with the organization's business goals and technology strategy.
Evaluate and select appropriate technologies, platforms, and tools for application development that may or may not be part of the UKG ecosystem.
Recommend technologies and tools that align with the application's requirements, based on factors such as performance, scalability, and maintainability.
Integrate applications to run smoothly with backend tools, such as cloud storage or application program interfaces (APIs).
Required Qualifications:
Bachelor's Degree or equivalent experience
6+ years of experience actively working with HR and WFM functions and processes, demonstrating strong problem solving and troubleshooting skills
6 years of experience with UKG Technical Architecture, and familiarity with the Boomi integration layer and UKG's net-new platform technologies (LLM, FLEX, Bryte).
6+ years of experience working with Global Fortune 500 firms.
6+ years of experience leading technical teams in the full lifecycle of a WFM project or workstream including Business Analysis, Functional Specification, System Configuration, Design, Testing
6+ years of experience in leading requirements gathering workshops or facilitating meetings.
Ability to travel up to 50%, on average, based on the work you do and the clients and industries/sectors you serve
Limited immigration sponsorship may be available
Preferred Qualifications:
6+ years of external Consulting Experience
6+ years of experience in other HRIS Implementations
6+ years of experience with UKG's technology stack and embedded next gen technologies (UKG Bryte, Flex, UDES and Google LLM)
Proficient in Microsoft Excel, Visio and PowerPoint, with at least 2 years' experience creating advanced Excel models (e.g., pivot tables, VLOOKUP, data analysis) and developing client-ready PowerPoint presentations for executive-level audiences.
The wage range for this role considers the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $130,800 to $241,000.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
Possible Locations: Atlanta, Austin, Baltimore, Birmingham, Boca Raton, Boise, Boston, Charlotte, Chicago, Cincinnati, Cleveland, Columbus, Costa Mesa, Dallas, Davenport, Dayton, Denver, Des Moines, Detroit, Fort Worth, Fresno, Grand Rapids, Harrisburg, Hartford, Hermitage, Houston, Huntsville, Indianapolis, Jacksonville, Jericho, Jersey City, Kansas City, Las Vegas, Los Angeles, Louisville, McLean, Memphis, Miami, Midland, Minneapolis, Morristown, Nashville, New Orleans, New York, Philadelphia, Pittsburgh, Portland, Princeton, Raleigh, Richmond, Rochester, San Antonio, San Diego, San Francisco, San Jose, Seattle, St. Louis, Stamford, Tallahassee, Tampa, Tempe, Tulsa, Washington DC
Information for applicants with a need for accommodation:
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For more information about Human Capital, visit our landing page at: *******************************************************************************************************
#HC25
Desk side Support
Information Technology Internship job in Saint Louis, MO
Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.
Job Description
Job Title: Desk side Support Representative Distributed Client Services
Location St. Louis, MO
Duration: 1 Year (with possible extension)
JD :
Should be able to diagnose and remedy complex Microsoft OS problem tickets, configure and install common applications and install/remove PCs . Must have good verbal and written skills, as well as ability to interact positively with clients. Candidates should have valid driver's license and reliable transportation. Work is done at various customer locations. Needs to be vetted for background check and drug test. Work shift? 1st Weekend coverage? No On call? No Travel required? Yes Candidate willwork from customer site.
Additional Information
For more information, Please contact
Shubham
************
Information Technology (IT) Intern
Information Technology Internship job 21 miles from Saint Louis
Job Description
Are you ready to launch a career by being part of a passionate and hardworking technology team?
FeatherShark is looking for an optimistic and enthusiastic IT Student intern who is tenacious, curious, and loves to "go the extra mile" to achieve their goals.
As an IT Student Intern, your key responsibilities would be:
Learn cutting-edge cloud technology, computer networking, SaaS and IP telephony solutions.
Install, troubleshoot and repair computer hardware (PC’s, Mac, Chromebooks), and software.
Install and troubleshoot mobile devices such as iPhones and iPads.
Image new and existing hardware with the latest Windows OS, Office products, and other software applications.
Deliver and setup equipment at customer locations
Resolve customer service requests through our IT ticket management system.
Other duties and projects as assigned.
This is a paid internship. Hours will be part-time and arranged to work around your class schedule. Full-time employment at the conclusion of your internship may be available.
Job Requirements
The Intern must be actively enrolled in an undergraduate program at an accredited University, majoring in a technical field of study. The student should be graduating within the next 12-18 months and possess strong technical and organizational skills in addition to excellent written and verbal communication skills.
Successful candidates will:
Be a voracious learner.
Be proficient with Windows and Office applications.
Be proficient with iPhone and iPad.
Have a basic understanding of Wifi and computer networks.
Possess strong verbal and written communication skills
Be able to prioritize tasks and handle numerous assignments simultaneously
Be able to work a minimum of 20 hours per week.
Be authorized to work in the U.S. without Visa sponsorship
Be able to operate in a drug-free workplace
Have a valid drivers license
Have a high level of courage, integrity, accuracy, dependability, and confidentiality
*This is not a remote position
IT Support Analyst
Information Technology Internship job in Saint Louis, MO
oin Our Growing Team as an IT Support Analyst! The IT Support Analyst is responsible for providing 1st level support and resolving IT problems that are relatively simple in nature. This includes internal assistance at headquarters, overhead staff that is working remotely or overhead staff that is working out of one of GardaWorld's branches.
What's in it for You
Competitive Salary: $15.00 - $17.00 / hour
Work Site Location: St. Louis, MO
Set Schedule: Monday through Friday, 8:00 a.m. to 5:00 p.m. This position may require long hours and weekend work.
Comprehensive Benefits: Medical, dental, and vision insurance plans, 401(k) with employer matching contributions, paid time off (PTO) policy, paid holidays, disability coverage, and life insurance options.
Career Growth: Career growth opportunities at GardaWorld
Your Responsibilities
Respond to user inquiries via phone, email, or in-person and provide timely technical support.
Diagnose and resolve hardware and software issues related to desktops, laptops, printers, and other peripherals.
Install, configure, and maintain software applications, operating systems, and network components.
Collaborate with other IT teams to escalate complex issues and ensure timely resolution.
Document support requests, solutions, and troubleshooting steps in a knowledge base.
Assist with user account management, password resets, and access permissions.
Provide training to end-users on IT tools and best practices.
Monitor and maintain IT inventory, including hardware and software licenses.
Assist users with mobile device setup, configuration, and troubleshooting (e.g., smartphones, tablets).
Participate in cross-functional projects and initiatives.
Participate in on-call rotations for after-hours support.
Performs other duties as assigned.
Your Qualifications:
Associate degree in Computer Science, Information Technology, or related field (or equivalent experience).
Proven experience in IT support, help desk, or technical troubleshooting.
Strong knowledge of Windows and mac OS operating systems.
Familiarity with Active Directory, Microsoft Office 365, and basic networking concepts.
Excellent problem-solving skills and ability to work independently.
Customer-oriented approach with effective communication and interpersonal skills.
Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or ITIL Foundation are a plus.
Minimum of 3 years of experience in IT support
Authorized to work in the United States
Able to pass an extensive screening process, including a background check and drug screen.
Your Skills and Competencies:
Competencies:
Hands-on Approach
Business Acumen
Problem Solving
Communication
Consultation
Cultural Awareness
Relationship Management
Ethical Practice
Resilience
Ideal Skills, Characteristics, & Experiences:
Process-driven mentality
Highly organized
Self-motivated with a high sense of urgency
Stable, progressive work history
Excellent communication skills
Acts with integrity
Resilient and adaptable
Competitive spirit
Ability to develop relationships at all levels
GardaWorld: Make the World a Safer Place
In the United States, GardaWorld Security remains the only guarding security company to be Certified by Great Place to Work. This could be more than a job - 26% of our corporate employees started as frontline workers.
GardaWorld Security is a global champion in sophisticated and tailored security solutions, employing and training highly skilled and dedicated professionals across the globe, offering a wealth of opportunities to individuals looking to gain experience and develop professionally in a growing industry.
It is the policy of GardaWorld Security Services to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, GardaWorld Security Services complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including, but not limited to hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of GardaWorld Security Services not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment.
IT Specialist
Information Technology Internship job in Saint Louis, MO
Job Description
Job Title: IT Specialist
This position will help manage IT projects and timelines while supporting the overall technology needs of the company. This role will oversee hardware and software initiatives, troubleshoot issues, coordinate with vendors, and drive process improvements. Additional responsibilities include user onboarding, setup, phone system administration, and ensuring the smooth delivery of day-to-day IT operations.
This role will be working with a diversified technology team that is comprised of diversified backgrounds. This position is built for someone with a good technology background, but wants to expand themselves in areas of interest that could consist of networking, security, databases, and work with APIs and programming in Python. This is a great opportunity for a person who loves to learn and expand themselves while working in a creative work environment.
Key Responsibilities:
User Support & Equipment Management:
Complete new user requests and manage equipment needs.
Order, assess, clean, test, and distribute equipment, including emergency loaner laptops, and inventory management.
Communicate IT procedures, policies, and equipment setup to users.
System Administration & Support:
Manage phone system tasks, including user setup, troubleshooting, and training.
Track and manage IT tasks such as equipment orders, Adobe, Bitwarden, and other software issues.
Maintain accurate inventory and manage the return of equipment.
IT Vendor Coordination:
Act as the liaison for third-party MSP services, tracking to-do lists, and communicating IT issues.
Work with the MSP to manage IT infrastructure and troubleshooting.
Cybersecurity & Software Licensing:
Monitor and manage Microsoft and Adobe licenses, ensuring proper revocation when necessary. Assist with security audits (i.e. NIST), incident response plans, WISP, Disaster Recovery procedures, and cybersecurity training.
Business Analysis & Project Management
Partner with the business to gather requirements and analyze processes to help identify and implement system and workflow improvements.
Coordinate technology projects, managing timelines, resources, and communication between teams and vendors.
Assist in evaluating and recommending new tools and technologies to support evolving business needs.
Skills & Qualifications:
Proficient in hardware troubleshooting, equipment management, and basic software support.
Knowledge of phone system administration.
Experience with inventory management and coordinating IT services.
Exposure to cybersecurity best practices.
Strong organizational skills and attention to detail.
Excellent analytical, logical thinking, and critical thinking skills.
Excellent verbal and written communication skills
Ability to motivate groups of people to complete projects in a timely manner.
Preferred Experience:
Bachelor's degree in computer or information science-related field required; master's degree preferred or equivalent experience.
At least three years of related experience.
IT Infrastructure Security & Compliance Specialist
Information Technology Internship job in Saint Louis, MO
Overview/Scope: Essentially this individual would be responsible for helping breakdown complex challenges, build sustainable work streams, understand requirements, and build programs to help support the infrastructure and how they can better secure and drive a more compliant infrastructure.
This person would partner with the manager and operate as a liaison/central point of contact to multiple technology organizations and functions including:
DTO Infrastructure Engineering, Architecture, System & Network Operations Administration, Command Center, Service Management, and Operational Excellence
Digital Cybersecurity Engineering, Architecture, Operations, Governance Risk & Compliance (GRC), Vulnerability Management, and Threat Management
4 major programs that this team is responsible for delivering on/advancing:
Enhancements to the Infrastructure to become more secure on a continuous basis.
Manage the broader Infrastructure- put controls in place as well as govern their own procedures and processes for review/audit purposes.
Enhanced monitoring- make sure that the cyber security tool sets and technologies that they deploy to secure the infrastructure (both in corporate and our operational environments) are up to date.
Consult in several capacities- make recommendations on how they might address a security/compliance challenge.
Must haves:
5+ years of broad IT Infrastructure experience specifically Server and/or Network Administration in a large enterprise level organization. Think 2nd or 3rd level support type individuals.
Practical understanding of Cybersecurity in infrastructure setting; IT security compliance, risk management and information security principles including access control, network security, information security architecture, information security operations
Bachelor's degree required in Computer Science, Information Technology, Cybersecurity or similar technology related degree from an accredited college or university.
Nice to haves in order of importance:
Basic understanding of engineering and architecture as it pertains to system administration.
Experience deploying tools to manage and secure infrastructure.
Comfortable working in multi-discipline teams and projects to achieve objectives either as subject matter expert or technical lead (ex. Cybersecurity, Infrastructure Operations/Engineering/Architecture)
Hands on operations support to regulated systems, storage, or network infrastructure (ex. Sarbanes-Oxley, NERC-CIP, HIPAA, or similar)
Infrastructure support as operations subject matter expert to projects deploying/upgrading server or network operating systems, cyber security, and/or systems management tools.
Practical understanding of IT security compliance, risk management and information security principles including access control, network security, information security architecture, information security operations, and leading practices and associated tools
ISC2 CISSP or ISACA CISM Certification
ITIL v4 Foundation Certification
Lean/Continuous Improvement expertise preferred, understanding of Agile development.
Soft Skills:
Able to communicate with all levels of the org including technical teams and Senior level individuals such as managers/VPs.
Fast learner/ability to come in and hit the ground running.
The Timberline Group Phone: ************ PO Box 385, Lebanon, MO 65536 ********************* *************************
"Delivering quality solutions through quality people"
IT Specialist (Systems Admin)
Information Technology Internship job in Saint Louis, MO
The IT Specialist role brings the opportunity to work with a rapidly scaling business using current SaaS based applications and platforms, mixed with more established IT environments. The role will be primarily project based, working on improving current systems and infrastructure and maintaining those systems. The qualified candidate will be providing onsite technical support to the staff.
Responsibilities
• Manage and maintain core SaaS based infrastructure, including Egnyte and Azure, Office 365, Mimecast, Sophos
• Provide day-to-day end support, configuration, maintenance, and repair while analyzing any possible trends. Respond to requests and maintain accurate log of help desk calls and actions performed
• Document processes and maintain documentation on infrastructure and systems
• Helps to determine timeframes and assists in overseeing IT projects including integrations, system updates, upgrades, by coordinating resources and timetables with various departments
• Verifies application results by conducting system audits of technologies implemented
• Monitor systems performance, maintain and provide support for LAN, network segments, and Internet by establishing and enforcing organization standards. Troubleshoot variations and outages utilizing the technology monitoring tools available and working to isolate issues when identified.
• Assist with upgrading information technology security, hardware, software and implementing changes in company supported platforms.
• Administer servers and manage virtual environment (VM Ware), Backups, and DR Solutions, switches, firewalls, phones, software deployment, security updates (AU, Spam) and patches
• Recommend information technology upgrades/updates. Changes in current IT policies, and procedures by evaluating and identifying problems, evaluating trends, anticipating company's technology requirements
• Accomplishes financial objectives by managing and reporting on allocation of IT budget, assist in preparing an annual budget, scheduling expenditures and analyzing variances
• Provide end user training on, but not limited to the following: MS Office packages, Conferencing systems, IT policies and procedures, equipment and various Cloud based system/platforms
• Manage and assist on domain migrations and integration
• Gather requirements, pricing and project plans together to present accordingly
• Communicate status reports, issues, and Identifying opportunities for team training and skills advancement to Director of IT/Operations on a proactive basis
• Manage and maintain legacy hardware systems
• Backup Operations support as required (inventory, office supplies, vendor management)
Qualifications
Essential skills
• Excellent knowledge of core IT systems, including; ADSS, VMware, Office 365, Azure, AWS
• Experience with SaaS based infrastructure and solutions
• Experience with configuring, installation, setup and troubleshooting machines (Desktop and laptop)
• Backup and DR management
• Server virtualization and hardware management
• Familiarity with mobile device technology, for all platforms
• Understanding of networking technologies including LAN/WAN connectivity/topology, VPN, Web Meeting Technology, RADIUS, RRAS, ADCS
• Familiarity with Move/Add/Change protocols for phone systems ideal
• Exposure to Advantage project management tools or similar product would be an asset
• Domain migration experience
• Problem-solving aptitude
• Analytical mind with a business acumen
• Flexible, driven self-starter
• Excellent communication skills
• Experience supporting both Mac and PC
Desirable skills
• Knowledge of traditional networking
• Knowledge of PowerShell scripting
• Experience with using APIs
• Experience with Hyper-V
• Experience with Mimecast or other Anti-Spam solution
Experience
5+ years relevant IT experience
Agency IT or supplier experience preferable
Degree or equivalent work experience
Occasional travel through US and to UK may be required
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change, and probably will at any time with or without notice.
2e is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
We are committed to ensuring individuals with disabilities have an equal opportunity to apply and compete for jobs. If you are a qualified individual with a disability or a disabled veteran and need an accommodation to apply for positions as a result of your disability, please contact us at ******************* or call us at ************** to contact a member of our Human Resource team.
I acknowledge and understand that consideration for employment is contingent upon the results of a pre-hire reference check (conducted by SkillSurvey ) and a background check. Should I be considered as a finalist for this position, I authorize Fishawack Health (“the Company) to investigate all statements made within this online application, or statements made verbally throughout the course of my application process.
I acknowledge that I have been advised that Justifacts Credential Verification, Inc., an Agent for Fishawack Health will ascertain information regarding my background to determine any and all information of concern to my record and I release employers and persons named in my application from all liability for any damages on account of his/her furnishing said information. I understand that this form indicates that a background search (to include a complete background check, employment verification, and confirmation of education) will be conducted prior to any offer being extended and that this is my notification of that intent.
IT Specialist
Information Technology Internship job in Saint Louis, MO
About Us:
At Intramotev, we are dedicated to revolutionizing the freight industry by liberating tons of freight from congested highways, reducing carbon emissions, and enhancing transportation efficiency. We are building self-propelled railcars and vehicles to change the paradigm in freight logistics. We are providing the rail industry tools that will make the 200 year old industry competitive for the next 200 years. By helping us make rail competitive with trucking, you can contribute to work that matters in solving big societal problems like reducing emissions, improving safety, and minimizing road congestion. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us. Based in St. Louis, MO, we are committed to promoting industrial revitalization, saving lives, and minimizing the environmental impact of transportation/trucking.
Role Overview:
We are seeking an IT Specialist to join the team to support the growing demands of our technical and administrative infrastructure. This role is pivotal in ensuring the smooth operation of our internal systems and tools, providing essential support across the organization. The successful candidate will manage core IT functions, maintain critical tools, and support the team's technology needs.
This position is full-time in-office and based out of St. Louis, MO.
Key Responsibilities:
Manage the setup, configuration, and inventory of company laptops and workstations.
Provide support and maintenance for internal server infrastructure.
Administer user access and permissions across various systems and applications.
Assist with tracking and managing Software-as-a-Service (SaaS) expenditures.
Serve as an administrator for collaborative tools such as Jira and Confluence.
Provide technical support and assistance related to the Odoo ERP system.
Address and resolve IT-related issues, providing comprehensive support throughout the technology lifecycle.
Stay abreast of technological advancements and recommend potential applications and technology investments to enhance our internal operations.
Team Dynamics:
Work within a dynamic team environment, supporting colleagues across disciplines.
Foster excellent interpersonal and communication skills to thrive in a collaborative environment.
Adapt to evolving IT needs and requirements.
Engage in occasional domestic travel if required to support remote sites or deployments.
Why Join Us?
Career Growth: Develop your career with a forward-thinking company dedicated to transforming rail technology.
Innovative Environment: Contribute to groundbreaking projects that bridge the past and future of rail transport.
Impactful Work: Be a key player in creating solutions that promote a more sustainable and efficient transportation network by ensuring the technology backbone is robust.
About You:
Basic Qualifications (Required Skills/Experience):
At least a Bachelor's Degree in Information Technology, Computer Science, or a related field.
1+ years of experience in IT support, system administration, or a related role.
Experience with laptop setup, troubleshooting, and inventory management.
Basic understanding of server management concepts (Windows and/or Linux environments).
Experience with managing user accounts and access controls.
Familiarity with supporting common office software and SaaS applications.
Willingness to expand into technical areas beyond your area of expertise; ability to develop innovative and novel approaches.
Open-minded and comfortable working in a teaming environment or as an individual contributor.
Fluent in both written and verbal English.
U.S. Person (immigration or work visa sponsorship will not be provided).
Preferred Qualifications (Desired Skills/Experience):
Experience administering Jira and/or Confluence.
Experience supporting or working with Odoo or other ERP systems.
Experience with cloud productivity suites (e.g., Google Workspace, Microsoft 365).
Experience with IT ticketing systems and providing user support.
Knowledge of networking fundamentals.
Experience tracking budgets or costs related to technology services.
Typical Education and Experience:
Education/experience typically acquired through advanced technical education (e.g. Bachelor) and typically 1 or more years' related work experience, or an equivalent combination of technical education and experience.
Relocation:
This position does not offer relocation. Candidate must live in the St. Louis area, or be willing to relocate at their own expense.
Equal Opportunity Employer:
Intramotev is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
If you're passionate about IT support and eager to enable groundbreaking autonomous rail technology, we'd love to hear from you!
IT Specialist
Information Technology Internship job 39 miles from Saint Louis
Job Details SNP Wentzville - Wentzville, MO Full Time High School Negligible Day Information TechnologyDescription
IT Specialist
Department: IT
Reports to: VP of IT
Purpose
This entry level position is responsible for providing first-line IT support to users in both hardware and software applications. A strong knowledge of the Microsoft ecosystem is a must. Knowledge and experience within the John Deere suite of applications is a plus.
Responsibilities
Identify and resolve technical issues with computer systems, networks and other technology.
Managing and maintaining computer hardware, software applications, and related technology.
Implement and enforce security measures to protect data and systems.
Perform tasks related to system administration, such as user account management and system updates.
Support and manage network infrastructure, including LAN, WAN, and cloud-based networks.
Provide technical support and guidance to users on various IT issues.
Maintain accurate documentation of hardware and software configurations, updates and procedures.
Qualifications
Experience, Education, Skills and Knowledge
High School diploma or equivalent experience.
An Associate's or Bachelor's degree is a plus.
Proficiency in computer hardware, software and networking technologies.
2+ years of experience with Microsoft systems and products.
Demonstrated ability to manage multiple projects simultaneously, prioritize tasks, and work independently.
Strong diagnostic and troubleshooting skills to identify and resolve technical issues.
Effective written and oral communication skills.
Informational Technology Position
Information Technology Internship job 9 miles from Saint Louis
2025-2026 School Year ESSENTIAL FUNCTIONS: * Schedule and log facilities and equipment upkeep and maintenance, cleaning, and renovation * Assist with special events (e.g., after graduation party, pep rallies, cafeteria meetings, banquets) * Operate audiovisual equipment in the athletic complex for school and district activities
* Coordinate with the administrators and athletic director for student activity and/or athletic scheduling requiring audiovisual assistance
* Able to read schematic diagrams, technical manuals relating to auditorium/audio visual equipment and interpret instructions
* Able to safely operate all auditorium equipment, within and outside of the auditorium
* Able to effectively supervise student workers
* Able to follow written and oral instructions
* Ability to write reports and business correspondence
* Set up and operate theatrical lighting, sound, and rigging equipment
* Supporting and providing technical support to the WGSD website; training provided
* Clean and return Webster Groves School District spaces to original condition when the event is finished
* Work with the custodial department at the designated location to ensure space is locked up and secure
* Supervise groups using Webster Groves School District facilities
* Requires ability to operate theater equipment
* Requires customer service skills
* Requires strong organizational skills and attention to detail
* Perform other duties as assigned
ESSENTIAL SKILLS AND ABILITIES:
* Possess strong interpersonal and communication skills
* Ability to interact effectively with WGSD staff members, community groups, and students of all ages
* Ability to work flexibly
* Basic knowledge of use and operation of theatrical lighting, sound, and rigging systems
* Ability to lift 20 pounds
QUALIFICATIONS:
* Four-year college degree in theatre management, fine arts or related field from an accredited institution, or equivalent work experience
* Reliable transportation to and from various events
* Operation of theatrical sound & lighting consoles
* Minimum of one year prior experience in the field preferred
Full Time
Salary Base - $26.33 hourly rate
WEBSTER GROVES SCHOOL DISTRICT IS AN EQUAL OPPORTUNITY EMPLOYER & E-VERIFY PARTICIPANT
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Information Technology Professional
Information Technology Internship job 4 miles from Saint Louis
To be eligible to enlist in the U.S. Navy, candidates must be between the ages of 18-34
At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. The specialized training youll receive in this field will pave the way to careers in IT and network support, computer programming, web development and information security.
SOFTWARE ENGINEERING JOBS IN THE NAVY INFORMATION
SYSTEMS TECHNICIAN
When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. Thats why its critical that trained Information Systems Technicians are on board to make sure networks and related systems are designed and operated properly and errors are fixed without any interruption to the mission.
CRYPTOLOGIC TECHNICIAN NETWORKS
As a Cryptologic Technician Networks, you fight in the battlespace of the future. Use state-of- the-art technology to perform offensive and defensive cyber operations, investigating and tracking enemies while also protecting our networks from attacks. As an expert in communication defense and forensics, youll be expected to rise to the ever-evolving challenge of maintaining cybersecurity.
INTELLIGENCE SPECIALIST
Collect intel on everythingdata on foreign cultures, enemy movements, current weather forecasts, etc. Then, use it to create cohesive intelligence briefings for high-ranking Navy officials. Your deep understanding of global culture and battlespaces makes you a critical component of mission readiness. Solid intel isnt easy to come by, but as an IS, you can save lives by helping us stay ready for anything.
PAY AND BENEFITS
From the day you start, youll receive:
Competitive salary
Potential to earn a bonus upon enlistment
Free health insurance
Free housing
A retirement plan
Paid training
College credit
EDUCATION OPPORTUNITIES
Navy College Program and Tuition Assistance
Post-9/11 GI Bill, up to 100% tuition
Professional credentials and certifications
College credit hours toward a bachelors or associate degree through the American Council on Education
QUALIFICATIONS AND REQUIREMENTS
U.S. citizen or equivalent
High school graduate or equivalent
17 years of age or older
General qualifications may vary depending upon whether youre currently serving, whether youve served before or whether youve never served before.
WORK ENVIRONMENT
These roles perform a variety of duties worldwide, at numerous overseas and stateside shore commands, aboard surface ships, aircraft and submarines. They generally divide time between assignments ashore and afloat.
PART-TIME OPPORTUNITIES
Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Sailors in the Navy Reserve typically work at a location close to their homes.
Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors.
RequiredPreferredJob Industries
Government & Military
RequiredPreferredJob Industries
Government & Military
IT Research Technician
Information Technology Internship job 21 miles from Saint Louis
Starting wage is $17.51 per hour Our IT Research Technicians focus on repair, preparation, value research, and data wiping of various IT equipment. This role plays a crucial role in the secure, efficient, and profitable management of the physical IT equipment, especially as it's being prepared for resale. This position combines technical skills, market research, and knowledge of IT equipment. You will be a vital member of our remarketing team, helping put technology into the hands of consumers and keeping e-waste out of landfills. One of the largest IT asset disposition companies in the world, EPC, is looking for an on-site IT Research Technician at our St. Charles, MO facility. We are devoted to providing seamless and integrated data security and end-of-life IT asset solutions for hundreds of organizations around the world. Customers choose EPC because we understand the growing need for a sustainable, secure, and environmentally responsible method of IT disposal.
Brief Summary of Duties:
Quickly identify valuable IT equipment and prep for sale
Research values of IT equipment
Repair and part out IT type equipment (PCs, Notebooks, Printers, Servers, etc.)
Ensure all customer data has been removed from IT equipment
Travel for in/out of state special projects when needed - Optional
Includes sitting, standing, bending, twisting and the ability to lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds with or without reasonable
accommodation.
Other tasks as assigned
Experience and/or Education Requirements:
High school diploma or GED
Excellent written and verbal communications skills.
Applicant must have typing skills and be able to perform constant data entry
Applicant must be able to lift up to 50lbs routinely throughout the work day with or without a reasonable accommodation
Resume must show a background working with computers
Work history doing hardware repair
Be creative when it comes to marketing and be able to quickly understand the value of IT type product
Experience and/or Education Preferred:
A+ certification or IT type degree
PC Tech Experience
Previous employment in computer related job
Familiar with selling on the Internet sales websites
At EPC, we offer a broad range of benefits including but not limited to:
401K with matching contributions
Immediate PTO eligibility and paid holidays
Full medical, dental and vision benefits for you and your family
Company sponsored short-term, long-term disability & life insurance plans
Career advancement opportunities
Employee equipment discounts
Extensive training and development programs
Company volunteer opportunities
An exciting career where every day is different
A dedication to work/life balance and a holistic approach to employee support.
EPC Veteran Advantage:
Additionally, EPC rewards eligible individuals who are currently serving, or who have served, in the U.S. Armed Forces with an additional Veteran bonus after 90 days of employment. Equal Opportunity Employer E-Verify Employer
We strive to make our career opportunities accessible to all applicants. If you have a disability and need assistance completing the application, please refer to our career page for more information.
Tier 2 Technical Support Analyst - 76935
Information Technology Internship job 39 miles from Saint Louis
St. Charles Community College (SCC) is located just west of St. Louis, in the heart of growing St. Charles County. At SCC, we have a passion for student success. We serve a growing and varied student population, and we are committed to increasing the representation of our faculty and staff who will help prepare our students for a global society. Qualified candidates will have demonstrated success in serving a wide range of student backgrounds.
St. Charles Community College seeks a full-time Tier 2 Technical Support Analyst position will analyze and determine user software needs; ensure effective operation of audio visual for classroom and community events, and provide other high-level instructional and technical support for the academic and community functions of the College on the main campus and off-site location(s).
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned:
* Meets with users to determine specifications and network configurations needed for new and existing software.
* Provides instructional and technical support to staff, faculty, and students for computers, AV needs, printing and other miscellaneous hardware and software.
* Analyzes information (specifications compared to the workstations and network it will be installed on) and works with the vendor to resolve any technical issues.
* Deploys images and reviews special policies or permissions that need to be setup. Verifies software license information.
* Software installation on a network or standalone.
* Set-up, troubleshoots and ensures connectivity to the network by proper configuration.
* Record system documentation for technical procedures and/or training.
* Set-up and performs testing of software on new operating systems.
* Trainer for Tier 1 Technology Support Analysts.
* Provides basic audio/visual equipment maintenance.
* Provides media instruction for faculty, staff and community.
* Installs, administers, and operates all audio/visual equipment, for all video production activities related to SCC. Including projectors, recorders, data projectors, distribution amplifiers, cameras, mixer/editor; photography equipment; overhead, slide and 16mm projectors; personal computer.
* Manages the TV Studio and assists faculty with classroom activities, including instructional sessions with studio equipment (switcher, teleprompter, cameras, etc.)
* Complies with IT procedure for reporting child pornography on SCC equipment.
MINIMUM QUALIFICATIONS:
* Associate's degree from two-year College; or four years related experience and/or training; or equivalent combination of education and experience.
* Experience deploying software to computers using SCCM, loading software, and basic hardware knowledge.
* Understanding of Microsoft Windows Server environment including Active Directory, group policies, and permissions.
* Experience documenting standard operating procedures, processes, and other administrative functions.
* Self-motivated, task oriented, focused on resolving issues, and ability to function with minimal supervision.
* Conceptual knowledge of network and physical security principles.
PREFERRED QUALIFICATIONS:
* Experience with PowerShell is preferred.
* Technical knowledge of a Windows and Mac operating system preferred.
* Knowledge of Active Directory preferred.
* Experience with audiovisual technology; including projectors, video equipment, Smartboards and document cameras preferred.
St. Charles Community College is an Equal Opportunity Employer.
Information Technology (IT) Intern
Information Technology Internship job 21 miles from Saint Louis
Are you ready to launch a career by being part of a passionate and hardworking technology team?
FeatherShark is looking for an optimistic and enthusiastic IT Student intern who is tenacious, curious, and loves to "go the extra mile" to achieve their goals.
As an IT Student Intern, your key responsibilities would be:
Learn cutting-edge cloud technology, computer networking, SaaS and IP telephony solutions.
Install, troubleshoot and repair computer hardware (PC’s, Mac, Chromebooks), and software.
Install and troubleshoot mobile devices such as iPhones and iPads.
Image new and existing hardware with the latest Windows OS, Office products, and other software applications.
Deliver and setup equipment at customer locations
Resolve customer service requests through our IT ticket management system.
Other duties and projects as assigned.
This is a paid internship. Hours will be part-time and arranged to work around your class schedule. Full-time employment at the conclusion of your internship may be available.
Job Requirements
The Intern must be actively enrolled in an undergraduate program at an accredited University, majoring in a technical field of study. The student should be graduating within the next 12-18 months and possess strong technical and organizational skills in addition to excellent written and verbal communication skills.
Successful candidates will:
Be a voracious learner.
Be proficient with Windows and Office applications.
Be proficient with iPhone and iPad.
Have a basic understanding of Wifi and computer networks.
Possess strong verbal and written communication skills
Be able to prioritize tasks and handle numerous assignments simultaneously
Be able to work a minimum of 20 hours per week.
Be authorized to work in the U.S. without Visa sponsorship
Be able to operate in a drug-free workplace
Have a valid drivers license
Have a high level of courage, integrity, accuracy, dependability, and confidentiality
*This is not a remote position
IT Specialist
Information Technology Internship job in Saint Louis, MO
Job Title: IT Specialist
This position will help manage IT projects and timelines while supporting the overall technology needs of the company. This role will oversee hardware and software initiatives, troubleshoot issues, coordinate with vendors, and drive process improvements. Additional responsibilities include user onboarding, setup, phone system administration, and ensuring the smooth delivery of day-to-day IT operations.
This role will be working with a diversified technology team that is comprised of diversified backgrounds. This position is built for someone with a good technology background, but wants to expand themselves in areas of interest that could consist of networking, security, databases, and work with APIs and programming in Python. This is a great opportunity for a person who loves to learn and expand themselves while working in a creative work environment.
Key Responsibilities:
User Support & Equipment Management:
Complete new user requests and manage equipment needs.
Order, assess, clean, test, and distribute equipment, including emergency loaner laptops, and inventory management.
Communicate IT procedures, policies, and equipment setup to users.
System Administration & Support:
Manage phone system tasks, including user setup, troubleshooting, and training.
Track and manage IT tasks such as equipment orders, Adobe, Bitwarden, and other software issues.
Maintain accurate inventory and manage the return of equipment.
IT Vendor Coordination:
Act as the liaison for third-party MSP services, tracking to-do lists, and communicating IT issues.
Work with the MSP to manage IT infrastructure and troubleshooting.
Cybersecurity & Software Licensing:
Monitor and manage Microsoft and Adobe licenses, ensuring proper revocation when necessary. Assist with security audits (i.e. NIST), incident response plans, WISP, Disaster Recovery procedures, and cybersecurity training.
Business Analysis & Project Management
Partner with the business to gather requirements and analyze processes to help identify and implement system and workflow improvements.
Coordinate technology projects, managing timelines, resources, and communication between teams and vendors.
Assist in evaluating and recommending new tools and technologies to support evolving business needs.
Skills & Qualifications:
Proficient in hardware troubleshooting, equipment management, and basic software support.
Knowledge of phone system administration.
Experience with inventory management and coordinating IT services.
Exposure to cybersecurity best practices.
Strong organizational skills and attention to detail.
Excellent analytical, logical thinking, and critical thinking skills.
Excellent verbal and written communication skills
Ability to motivate groups of people to complete projects in a timely manner.
Preferred Experience:
Bachelor's degree in computer or information science-related field required; master's degree preferred or equivalent experience.
At least three years of related experience.
IT Asset Specialist
Information Technology Internship job in Saint Louis, MO
Asset Management is a global asset management organization focused on governing and executing business practices to track, manage, and organize assets within the organization for compliance. This involves financial, inventory, and risk management responsibilities throughout the full life cycle of an asset. As an IT Asset Specialist 1 within the IT Asset Management team, you will play a crucial role in ensuring the integrity and compliance of our software assets.
Responsibilities of this role require managing simple to moderately complex IT assets throughout their lifecycle, which includes the acquisition, deployment, maintenance, licensing, renewals, and disposal of hardware and software assets. The role ensures that the organization's IT assets are managed efficiently and follow licensing and regulatory requirements. In this role you will participate in internal team initiatives and/or company approved projects; provide ad hoc reporting; support new/existing technology processes and services; interface with multiple departments; interact with executive management, corporate, and field representatives; and maintain vendor relationships associated with the asset accounts. Your ability to communicate effectively and work collaboratively with various stakeholders will be essential to your success.
Qualifications:
Must be committed to incorporating security into all decisions and daily job responsibilities
Bachelor's Degree in IT, Computer Science, Asset Management and/or equivalent experience required
Three (3) years or more of IT software asset management experience required
Relevant certifications such as Certified Software Asset Manager (CSAM) or ITIL certification preferred
Proficiency in software licensing and compliance
Proficiency in asset management software and tools including ServiceNow; Microsoft SCCM
Understanding of PCI 4.0 requirements
Vendor software audit experience
Strong analytical and problem-solving skills; detail oriented
Excellent organization and project management abilities
Strong verbal and written communication and customer service skills
Strong knowledge of Excel, with ability to create macros and run analytical functions
The Timberline Group Phone: ************ PO Box 385, Lebanon, MO 65536 ********************* *************************
"Delivering quality solutions through quality people"
Information Technology Professional
Information Technology Internship job 13 miles from Saint Louis
To be eligible to enlist in the U.S. Navy, candidates must be between the ages of 18-34
At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. The specialized training youll receive in this field will pave the way to careers in IT and network support, computer programming, web development and information security.
SOFTWARE ENGINEERING JOBS IN THE NAVY INFORMATION
SYSTEMS TECHNICIAN
When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. Thats why its critical that trained Information Systems Technicians are on board to make sure networks and related systems are designed and operated properly and errors are fixed without any interruption to the mission.
CRYPTOLOGIC TECHNICIAN NETWORKS
As a Cryptologic Technician Networks, you fight in the battlespace of the future. Use state-of- the-art technology to perform offensive and defensive cyber operations, investigating and tracking enemies while also protecting our networks from attacks. As an expert in communication defense and forensics, youll be expected to rise to the ever-evolving challenge of maintaining cybersecurity.
INTELLIGENCE SPECIALIST
Collect intel on everythingdata on foreign cultures, enemy movements, current weather forecasts, etc. Then, use it to create cohesive intelligence briefings for high-ranking Navy officials. Your deep understanding of global culture and battlespaces makes you a critical component of mission readiness. Solid intel isnt easy to come by, but as an IS, you can save lives by helping us stay ready for anything.
PAY AND BENEFITS
From the day you start, youll receive:
Competitive salary
Potential to earn a bonus upon enlistment
Free health insurance
Free housing
A retirement plan
Paid training
College credit
EDUCATION OPPORTUNITIES
Navy College Program and Tuition Assistance
Post-9/11 GI Bill, up to 100% tuition
Professional credentials and certifications
College credit hours toward a bachelors or associate degree through the American Council on Education
QUALIFICATIONS AND REQUIREMENTS
U.S. citizen or equivalent
High school graduate or equivalent
17 years of age or older
General qualifications may vary depending upon whether youre currently serving, whether youve served before or whether youve never served before.
WORK ENVIRONMENT
These roles perform a variety of duties worldwide, at numerous overseas and stateside shore commands, aboard surface ships, aircraft and submarines. They generally divide time between assignments ashore and afloat.
PART-TIME OPPORTUNITIES
Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Sailors in the Navy Reserve typically work at a location close to their homes.
Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors.
RequiredPreferredJob Industries
Government & Military
RequiredPreferredJob Industries
Government & Military
Part Time Tier 1 Technical Support Analyst - 76533
Information Technology Internship job 34 miles from Saint Louis
Job Description
St. Charles Community College (SCC) is located just west of St. Louis, in the heart of growing St. Charles County. At SCC, we have a passion for student success. We serve a growing and varied student population, and we are committed to increasing the representation of our faculty and staff who will help prepare our students for a global society. Qualified candidates will have demonstrated success in serving a wide range of student backgrounds.
We are seeking a Part-time Tier 1 Technical Support Analyst who will provide technology support for SCC students, faculty, and staff via telephone, email, and walk-in contacts.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned:
Serves as a first contact for troubleshooting issues with technology to include: AV equipment, Canvas, SCC Connection, wireless access, email, network, and computer hardware and software.
Responsible for adding students to classes and resetting passwords. Tracks student records.
Creates and assigns tickets for escalated issues, while adhering to established policies and procedures.
Processes guest Wi-fi requests and creates accounts as specified.
Composes and forwards email mass notifications using established guidelines concerning mass outages.
Performs Tier 1 level IT tasks as assigned, such as deploying computers and updating laptops.
Acts as team leader and trainer for student workers.
Assists Tier 2 technicians on various tasks as needed.
Works with Marketing to edit/maintain the Technology Support web pages.
Performs other administrative and technical duties as assigned by the IT Service Desk Manager.
Complies with IT procedure for reporting child pornography on SCC equipment.
MINIMUM QUALIFICATIONS:
Associate's degree; or
Two years related experience and/or training; or
Equivalent combination of education and experience.
Ability to troubleshoot a variety of computer applications and operating systems.
Excellent verbal and telephone skills.
St. Charles Community College is an Equal Opportunity Employer.