Information technology internship jobs in Salinas, CA

Site Support Specialist - VIP Support (Windows & Mac) Fulltime Key Responsibilities • Provide on-site technical support for desktops, laptops, Printers, Mobile devices and peripherals. • Troubleshoot and resolve hardware and software issues for Windows and mac OS systems. • Install, configure, and maintain operating systems and applications. • Manage user accounts, permissions, and access in Active Directory and other systems. • Support network connectivity issues (LAN/Wi-Fi). • Coordinate with remote teams for escalations and advanced troubleshooting. • Maintain inventory of IT assets and ensure compliance with company policies. • Document incidents and resolutions in ticketing systems. o Support IT projects such as system upgrades, migrations, and rollouts. Required Skills • Strong knowledge of Windows OS (Windows 10/11) and mac OS. • Experience with Microsoft Office Suite and common business applications. • Familiarity with Active Directory, Group Policy, and basic networking (TCP/IP, DNS, DHCP). • Ability to diagnose and resolve hardware issues (desktops, laptops, printers). • Knowledge of remote support tools and ticketing systems. • Excellent communication and customer service skills. • Ability to work independently and manage multiple tasks. Soft Skills: • Strong communication and customer service skills. • Ability to work independently and manage multiple tasks. • Analytical thinking and problem-solving abilities. • Willingness to travel between office locations if required. Compensation and Benefits A candidate's pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year. Disclaimer HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to ****************** for investigation.

The I.T. leader shares power, puts the needs of the employees first and helps people develop and perform as highly as possible. I.T. leadership inverts the norm, which puts the individual contributor as a main priority. Instead of the people working to serve the leader, the leader exists to serve the people. These positions have varying and progressive degrees of detail vs strategic pursuits. The percentage of time spent doing day-to-day tasks will decrease as the individual progresses through leadership. By the time the leader is in a senior role, they will be more focused on strategy execution than the actual individual tasks. The I.T. leader supports a number of I.T. staff, Supervisors and Managers depending on the role and rank within the I.T. organization. Under the leadership of the Manager of Managed Care Applications, the Supervisor Epic Tapestry Membership Applications plays a crucial leadership role in overseeing the accurate and efficient support of enrollment and benefits data through the Epic Systems Tapestry application. You will lead and manage a team of enrollment and benefits application analysts, ensuring accuracy, compliance, and timely issues resolution our enrollment and benefits processes. Acting as the primary point of contact for users of the Tapestry application in relation to enrollment and benefits processing, Membership Application Supervisor will:Manage the utilization of the Tapestry application to oversee the management and maintenance of accurate enrollment and benefits data ensuring accuracy, integrity, and completeness. Ensure compliance with industry standards and regulatory requirements related to enrollment and benefits. Provide expert-level technical support, troubleshoot application-related issues, and resolution of complex problems. Collaborate with and lead internal teams to understand and address the organization's enrollment and benefits needs, implementing system updates and enhancements. Works closely with Managed Care Manager on planning and executing strategic objectives and project initiatives. Provide strategic insights and recommendations and lead teams in the implementation of workflow optimizations to enhance efficiency and user satisfaction, creating and maintaining user-friendly documentation, guides, and best practices for application usage. The I.T. Supervisor reports directly to an I.T. Manager or Sr. Manager. The Supervisor will have expertise in one or more functional areas providing day-to-day direction to several individual contributors. The Supervisor's responsibility is to ensure that the tasks assigned are accomplished within the time frame and specification requested. The Supervisor shall monitor and measure all staff members' activities and provide feedback to the team on agreed-upon performance success criteria. Scope of management includes at least five (5) direct reports and no more than twelve (12) except under special circumstances.To the People they support Ensures that employees understand the purpose and vision of the organization and the team's connection to purpose. Works to ensure that employees are engaged and productive. Performs annual performance evaluations ensuring that employees are aware of challenges before review. Encourages participation in employee surveys and action plans. Monitor and measures employee workloads helping with prioritization and escalation as needed. Coaches team members on career development and individual development plans. Facilitates team daily or weekly team standup to discuss activities and determine barriers. Team champion. To the Product(s) they support Monitors and measures supported system performance. Identify system challenges and works with the team to reduce errors and improve efficiency. Fully support and use the PRISM Change Management process. Ensure all incidents and problems are entered into PRISM. To the Leadership / Business they support Supports the I.T. and Business Leadership in organizational goals. Ensures teams adherence to service level agreements. Ensures teams compliance with PRISM Service Management Standards. Required Experience and Professional Skills Experience5+ years of experience in healthcare data management and or payor contracts, with a minimum of 2 years in a supervisory or leadership position. Professional SkillsProficiency with the Epic Systems Tapestry application is a required. Knowledge of healthcare regulations and compliance, including HIPAA, is preferred. Required Education and CertificationsMaster's/bachelor's degree in a related field (Healthcare Administration, Information Systems, etc.) or equivalent experience. Epic Certification in Claims Admin and/or Cheers required.

Edward Mann are hiring for an excellent Technology Start-up based in San Francisco. About the Role We are seeking a Head of Computer Use / Senior AI Engineer (hands on role). Driving the evolution of the next generation of browser agents (testing browser agents). To lead the design, training, and advancement of next-generation AI agent systems. This role involves fine-tuning large language models (LLMs) and developing intelligent agents capable of navigating and interacting with real web environments. It's a high-impact position combining hands-on engineering, experimentation, and strategic input. You'll collaborate closely with technical leadership, contribute directly to product direction, and mentor other engineers in developing advanced agent capabilities. Key Responsibilities Develop, train, and deploy LLM-powered agents that interact with websites through real browser interfaces. Fine-tune foundation models using advanced methods (e.g., LoRA, PEFT, DPO, RLHF) and select the best approach for each use case. Design reinforcement learning systems that improve agent reasoning, adaptability, and task performance. Own the full agent pipeline-from model architecture and policy design to simulation frameworks and testing environments. Rapidly prototype, run experiments, and refine solutions to push the limits of agent performance. Partner with technical leadership to shape product direction and research priorities. Mentor and support other engineers, helping to grow a strong, mission-driven technical team. Build and coordinate multi-agent workflows with structured roles, memory systems, and effective trajectories. What You'll Bring Strong background in machine learning with a PhD or equivalent industry experience in AI/ML/Computer Science. Hands-on experience fine-tuning LLMs. Deep applied knowledge of reinforcement learning techniques. Experience building agents for real-world applications (bonus: browser-based or robotics experience). Strong coding and experimentation skills, with a preference for practical problem-solving over theory alone. A sense of ownership and drive to build impactful systems beyond titles or hierarchy. Experience mentoring, managing, or growing technical teams. Preferred Qualifications Record of impactful research publications or open-source contributions. Experience in high-growth, fast-paced start-up environments.

Global Monetization Product and Technology teams are building the next-generation monetization platforms to help millions of customers grow their businesses, utilizing our products like TikTok. Our team develops a wide variety of advertisements for numerous uses including feeds, live streaming, branding, measurement, targeting, search, vertical solutions, creative solutions, and business integrity. We are looking for talented individuals to join us for an internship in 2026. Internships at TikTok aim to offer students industry exposure and hands-on experience. Turn your ambitions into reality as your inspiration brings infinite opportunities at TikTok. Internships at TikTok aim to provide students with hands-on experience in developing fundamental skills and exploring potential career paths. A vibrant blend of social events and enriching development workshops will be available for you to explore. Here, you will utilize your knowledge in real-world scenarios while laying a strong foundation for personal and professional growth. It runs for 12 weeks beginning in 2026 . Candidates can apply to a maximum of two positions and will be considered for jobs in the order your apply. The application limits is applicable to TikTok and its affiliates' jobs globally. Applications will be reviewed on a rolling basis. We encourage you to apply as early as possible. Please state your availability clearly in your resume (Start date, End date). Summer Start Dates: May 11th, 2026 May 18th, 2026 May 26th, 2026 June 8th, 2026 June 22nd, 2026 Key Responsibilities: * Participate in the development of a large-scale Ads system. * Responsible for the development of state-of-the-art software engineering projects. * Own key targeting components or strategies in the TikTok ads monetization ecosystem. * Work with product and business teams on product vision.Minimum Qualifications: * Bachelor's degree in Computer Science or related technical field. * Excellent programming, debugging, and optimization skills in one or more general-purpose programming languages, including but not limited to: Go, C/C++, Python, and Java. * Ability to think critically and to formulate solutions to problems in a clear and concise way. * Deep understanding of computer architectures, data structures, and algorithms. * Very strong teamwork skills (e.g. communication, ownership, empathy, honesty). * Able to commit to working for 12 weeks during Summer 2026. By submitting an application for this role, you accept and agree to our global applicant privacy policy, which may be accessed here: ****************************************

The Technical Support Specialist will provide first line technical support (on-site and by phone) for all Pebble Beach Company business operations and corporate functions. This person will also assist with creating technical documentation and work with our knowledge base. They are also responsible for installing, configuring, and maintaining all the technology (hardware and software) for the divisions of the Pebble Beach Company. Company Background: For over a century, friends and family, celebrities and athletes, world travelers and locals alike, have flocked to Pebble Beach Resorts. This stunning slice of California's Monterey Peninsula is a wondrous place that we are proud to share. Pebble Beach Company, located in Pebble Beach, California, owns and operates the world-famous Pebble Beach Resorts, including The Lodge at Pebble Beach, The Inn at Spanish Bay and Casa Palmero at Pebble Beach. The company also operates five renowned golf courses: Pebble Beach Golf Links, Spyglass Hill Golf Course, The Links at Spanish Bay, Del Monte Golf Course and The Hay. Its other famed properties include scenic 17-Mile Drive, The Spa at Pebble Beach, Pebble Beach Golf Academy & Practice Facility. It annually hosts premier events such as the Pebble Beach Concours d'Elegance, AT&T Pebble Beach Pro-Am, TaylorMade Pebble Beach Invitational, Pebble Beach Food & Wine and PURE Insurance Championship Impacting First Tee. Essential Duties & Responsibilities: * Diagnose and correct software problems, including user errors, configurations errors, and bugs. * Diagnose and repair hardware; including printers, computers, terminals, and communication devices. * Perform routine preventive maintenance, as scheduled. * Create, assign, and track tickets for escalated tickets to the rest of the IT team. * Document key troubleshooting processes. Develop technical documentation for employees. * Contribute to and maintain the knowledge base. * Organize assets, systems, and documentation. * Install, upgrade, configure, and maintain hardware/software. * Maintain organization and inventory of lab, shed and related areas. * Complete projects assigned by manager on time. * Answer first level support calls - logging all requests into the service desk ticketing system. * Provide first level phone support for common system problems. * Offer service and customer assistance during field visits. * Manage all on-site installation, maintenance, and repairs to ensure proper documentation of all related processes. * Comply with all Pebble Beach Company safety and health policies and procedures. * Work independently to provide first line technical support. * Must be able to work weekends and after-hours support on a rotational basis as needed. * Other tasks as assigned by manager. Absolutely Required Skills: * 1 year of help desk or technical support experience. * Excellent problem-solving abilities and communication skills. * Must have strong attention to detail. * Good at conveying complex ideas and likes to solve technical challenges. * Must be a self-motivated team player. * A passion for technology and world class customer service. * Enjoys learning new technologies. * Valid California driver's license with current DMV printout required. * College degree required. Familiarity with the Following is a Plus: * Windows 10 and MS Office suite experience. * Imaging and deploying software with Microsoft SCCM. * Configure and setup of Avaya Phones. * Experience working with Point of Sale (POS). * Experience with ticketing system. * Cable tracing and punching down. Why work for Pebble Beach Company: * Competitive Pay: $27.00 - $30.00/hour. * Enjoy world-class health and wellness benefits. For Full Time employees, comprehensive medical, dental, vision, and life insurance is available. In addition, our Health & Wellness Center provides employees with unlimited access to a physician and medical team to tend to you and your family's health needs free of cost. * Prepare for your future. You will be eligible to participate in our 401(K) retirement program. Pebble Beach Company will match $.75 for every $1 you contribute to your 401(k), up to 6% of eligible compensation. In addition, the company will contribute an amount to your 401K each quarter based on your hours worked, along with a discretionary contribution at the end of each fiscal year. * We encourage YOU to be our guest. You will receive discounts at all Pebble Beach restaurants, retail shops, and our Forbes Five Star Spa. In addition, Hotel discounts are also available during select seasons. * Play our world-famous golf courses! Enjoy our Employee Golf Privileges including Employee Tee Times, Tournaments, and Company Club. * Grow your career with Pebble Beach. We provide opportunities for ongoing learning and development, as well as promotions and transfers to advance your career. * Lunch is on us. Enjoy a complimentary meal during your shift in our Employee Dining Room. We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Alvarez Technology Group is looking to hire current and future superstars to join our team as Level 1 & Level 2 Support Technicians. Since 2001, ATG has been the premier provider of IT and cybersecurity solutions for businesses. We actively invest in all our team members with training and certification opportunities, and the best service tools in the industry to accomplish our goal of keeping clients safe, secure and successful. Our services include: IT Management Consulting Services Cybersecurity & Business Continuity Cloud Services Physical Security & Monitoring VoIP Phone Systems Employee Benefits include: Medical, Dental & Vision Insurance Employee Life Insurance 14 PTO days & some holidays 104k w/4% Matching Training Opportunities Come be part of a team that celebrates diversity, encourages growth, and lives by ATG's core values. Clients First Experts In All We Do Open, Honest & Direct Community & Family Spirit Embrace & Drive Change Applicants are required to submit to background check. Applicants must also have valid driver's license and proof of auto insurance.

As the Technical Support Specialist in a Managed Service Provider (MSP) environment, you will provide hands-on and remote IT support for various client organizations. Your responsibilities include troubleshooting hardware, software, and network issues, setting up and configuring workstations, managing peripheral devices, and assisting with software installations. Youll collaborate with the internal IT team to resolve complex issues, maintain accurate documentation, and ensure timely resolution of client requests. This role requires strong communication skills and the ability to manage multiple tasks in a fast-paced environment. Key Responsibilities: On-site troubleshooting for hardware, software, and networking issues. Setup, configure, and maintain workstations and peripheral devices. Assist with software installations and updates. Provide technical support to clients and document resolutions. Collaborate with remote teams and escalate complex issues as needed. Qualifications: Basic knowledge of IT systems, networking, and troubleshooting. Strong communication skills and customer service orientation. Ability to work independently and manage multiple tasks. Experience in an MSP or similar environment is a plus, but not required. Job Type: Full-time Work Location: In person

Department: Information Technology Reports to: Director of IT Classification: Non-exempt Desired Employment Location: San Jose/Bay Area Visa Sponsorship Eligible: No NextFlex, America's Hybrid Electronics Manufacturing Innovation Institute, is a public-private partnership and non-profit with the mission of advancing the capabilities and strengthening the industrial base for U.S. manufacturing of Hybrid Electronics (HE). NextFlex was designed to facilitate the development of enabling manufacturing technologies and knowledge sharing with institute members and the U.S. Government. Our work enables the next generation of electronics and packaging for government and commercial applications for healthcare, wearable, industrial, communications, automotive, aerospace, and agricultural markets, as well as novel applications for emerging markets. Complementing NextFlex's focus on developing and commercializing innovative technologies, NextFlex's Education and Workforce Development department is creating the next-generation STEM workforce for the electronics industry. In support of our education and workforce development goals, NextFlex develops and operates a portfolio of learning programs designed to be adopted by various stakeholders (employers, higher education, non-profit, and K-12 entities) across the country with the goal of attracting and training the future advanced manufacturing workforce and upskilling and retraining the existing workforce. NextFlex offers competitive compensation, excellent benefits, and a collaborative work environment. Position Summary We are seeking a detail-oriented and tech-savvy Intern to join our IT team. You will be responsible for programming search filters, plus identifying and segregating sensitive data in preparation for planned data migration. This may also include the planning and reorganization of how our data is structured to further streamline data access. A second project will leverage SQL and database skills for database migration and report development. Essential Job Functions and Responsibilities Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. The essential functions include, but are not limited to the following: · Develop and optimize search filters and query logic for internal and external platforms. · Implement indexing strategies and metadata tagging to improve search relevance. · Maintain data integrity and ensure compliance with privacy standards. · Ability to work with structured and unstructured data. · Identify, classify, and properly separate files containing sensitive information. · Assist with digital file migration, naming conventions, and archiving as needed. · Collaborate with IT and compliance teams to recommend improvements in file organization practices. · Write and optimize SQL and MySQL queries to extract and manipulate data. · Clean, validate, and organize raw data for analysis and reporting. · Generate summary reports, dashboards, and visualizations to highlight trends and insights. Minimum Qualifications (Knowledge, Skills, and Abilities) · 1-2 years' experience working with structured and unstructured data. · Experience working with cloud-based file storage platforms. · Working knowledge of SQL and MySQL. · Basic understanding of data analysis concepts and relational databases. · Good communication skills with the ability to work with other groups to understand how their data is accessed. Preferred Qualifications (Knowledge, Skills, and Abilities) · Previous experience or currently enrolled in a computer science track at a university. · Ability to work independently under supervision and manage tasks in a timely manner. · Proficiency in Microsoft Excel (pivot tables, lookups, etc.) and/or data visualization tools (Power BI, Tableau preferred). · Experience with Microsoft Access is a plus. Physical Demands and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. On-site office work will be conducted using general office equipment, includes substantial sitting and is performed primarily in a typical indoor office setting with cubicles, offices, and conference rooms. Low to moderate noise and interruptions typical of an office setting, such as peer conversations, computers, printers, and phones. Work Authorization / Requirements To conform to U.S. Government export regulations, including the International Traffic in Arms Regulations (ITAR), you must be one of the following: a U.S. citizen, a lawful permanent resident of the U.S., a protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here . Note: This position is not eligible for visa sponsorship. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Equal Opportunity Employer / Veterans / Disabled NextFlex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status of protected veteran, or any other protected category under applicable federal, state, and local laws. Salary Description $22.00 - $24.00 Hourly Rate

Please note this posting is to advertise potential job opportunities. This exact role may not be open today but could open in the near future. When you apply, a Cisco representative may contact you directly if a relevant position opens. Applications are accepted until further notice. Meet the Team Our dedicated team members are building the future of Cisco's AI-driven platforms and data infrastructure, supporting innovation across the globe. You will join teams focused on developing advanced data pipelines, machine learning infrastructure, and analytics platforms within business groups such as S&TO, Supply Chain, and Infrastructure Engineering. As part of this collaborative environment, you will contribute to the growth of emerging technologies in data and intelligent systems. Explore the opportunities at the intersection of data engineering and AI, helping to transform how Cisco and its customers harness information and intelligent automation. Your Impact You are a passionate software engineer with expertise in developing scalable data pipelines, designing robust analytics platforms, and building infrastructure to support machine learning initiatives. Your strong background in programming, data systems, and collaboration enables you to solve complex challenges with innovation and attention to detail. By building and maintaining key software tools and platforms, you enable Cisco's business groups to leverage AI and data-driven insights for operational excellence and strategic growth. Your work ensures high-quality, reliable data infrastructure that supports Cisco's leadership in intelligent, scalable technology solutions. Minimum Qualifications * Currently enrolled in a PhD program in Computer Science, Artificial Intelligence, Machine Learning, or a related field. * Hands-on experience with machine learning frameworks such as TensorFlow, PyTorch, or scikit-learn. * Familiarity with distributed data processing technologies, including Apache Spark, Hadoop (MapReduce), or Apache Flink. * Experience with containerization and orchestration tools, such as Docker and Kubernetes, for deploying data and machine learning workloads. Preferred Qualifications * Hands-on experience with AI/ML. * Familiarity with major cloud platforms, such as AWS, Azure, or Google Cloud. * Understanding of distributed systems concepts, including scalability, reliability, fault tolerance, and data consistency, as well as familiarity with distributed computing patterns (e.g., load balancing, consensus algorithms, and inter-service communication). Why Cisco? At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you. Message to applicants applying to work in the U.S. and/or Canada: Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process. U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time. U.S. employees are eligible for paid time away as described below, subject to Cisco's policies: * 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees * 1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco * Non-exempt employees receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees * Exempt employees participate in Cisco's flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations) * 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next * Additional paid time away may be requested to deal with critical or emergency issues for family members * Optional 10 paid days per full calendar year to volunteer For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco's policies. Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows: * .75% of incentive target for each 1% of revenue attainment up to 50% of quota; * 1.5% of incentive target for each 1% of attainment between 50% and 75%; * 1% of incentive target for each 1% of attainment between 75% and 100%; and * Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid. The applicable full salary ranges for this position, by specific state, are listed below: New York City Metro Area: $44,000.00 - $185,000.00 Non-Metro New York state & Washington state: $44,000.00 - $185,000.00 * For quota-based sales roles on Cisco's sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined. Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.

Job Details:Job Description: Join Altera as an Engineering/IT Specialist! The Engineering/IT specialist is a dedicated specialist who translates complex engineering needs into actionable IT work, accelerates delivery, and resolves cross-domain issues. Objectives: Act as a primary interface between IT, Engineering and manufacturing - elicting, translating and negotiating business requirements into clear, actionable and scalable IT infrastructure roadmaps and designs Convert requests into clear specs, user stories, and RFCs (functional & non-functional). Define acceptance, Test criteria and success metrics per request. Salary Range The pay range below is for Bay Area California only. Actual salary may vary based on a number of factors including job location, job-related knowledge, skills, experiences, trainings, etc. We also offer incentive opportunities that reward employees based on individual and company performance. $159.7k - $231.2k USD #LI-CG1 Qualifications: Minimum Requirements: The candidate must have a Bachelor's Degree and 9+ years of hands on experience and skills working with SW & HW engineering development environments including SCM tools, Perforce, GitHub, Jira, EDA tools, complex build and test environments, ci/cd pipelines, etc. In-Depth understanding of dependencies and interactions of the above with underlying IT services and tools - i.e. Network, Compute, Security, Data Center, Cloud, etc. Draft high-level and component-level designs (network, compute, storage, security, data). Validate capacity, resilience (RTO/RPO), and cost impacts with IT owners. Help Produce diagrams and decision records. Track dependencies, risks, and changes; chair working sessions. Weekly status, KPI dashboards, and executive readouts. Maintain a prioritized backlog and roadmap. Job Type: RegularShift:Shift 1 (United States of America) Primary Location:San Jose, California, United StatesAdditional Locations:Posting Statement:All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.

This role is with RippleMatch's partner companies. RippleMatch partners with hundreds of companies looking to hire top talent. About RippleMatch RippleMatch is your AI-powered job matchmaker. Our platform brings opportunities directly to you by matching you with top employers and jobs you are qualified for. Tell us about your strengths and goals - we'll get you interviews! Leading employers leverage RippleMatch to build high-performing teams and Gen Z job seekers across the country trust RippleMatch to launch and grow their careers. Requirements for the role: Currently pursuing a Bachelor's or Master's degree in Information Technology, Computer Science, Information Systems, or a related field. Basic understanding of IT infrastructure components (servers, networking, and storage), software applications, and security protocols. Familiarity with operating systems such as Windows, mac OS, and Linux. Ability to assist with troubleshooting, software installation, and system maintenance. Strong analytical and problem-solving skills, capable of addressing technical issues. Good organizational and project management skills, with the ability to manage multiple tasks and contribute effectively to team projects. Effective communication and interpersonal skills, essential for providing user support and working collaboratively within IT teams. Eagerness to learn new technologies and IT support techniques. Proactive approach to learning and applying information technology solutions.

Job Description The IT Helpdesk Technician (Night) will be the first point of contact for all IT-related issues, providing prompt, courteous, and effective technical support to internal users. You'll be responsible for diagnosing and resolving hardware, software, and network problems, escalating complex issues when necessary. Your role is vital in maintaining user productivity and ensuring our IT services align with Ingrasys' operational needs and global IT standards. Key Responsibilities: First-Line Technical Support: Provide timely and effective first-line technical support to end-users via phone, email, and in-person for hardware, software, and network issues. Troubleshooting & Resolution: Diagnose and resolve common IT problems, including desktop/laptop issues, printer malfunctions, software application errors, and basic network connectivity problems. System & Application Support: Assist users with common operating system issues (Windows, mac OS), Microsoft Office Suite, and other business-critical applications utilized in both office and advanced manufacturing settings. User Account Management: Create, modify, and troubleshoot user accounts and permissions within Active Directory and other relevant systems. Hardware & Software Deployment: Assist with the setup, configuration, and deployment of new computers, peripherals, and software, ensuring adherence to company standards. Documentation & Knowledge Base: Accurately log all support requests, actions taken, and resolutions in the ticketing system. Contribute to and maintain IT knowledge base articles and troubleshooting guides for common issues. Escalation & Collaboration: Identify and escalate more complex or critical issues to senior IT staff or specialized teams (e.g., System Administrators, Network Engineers) when necessary, ensuring proper handover and diligent follow-up until resolution. IT Standards Adherence: Ensure all support activities and solutions comply with established global IT policies, procedures, and security best practices. Customer Service Excellence: Provide consistent and excellent customer service, maintaining a positive and helpful attitude while guiding users through technical solutions and ensuring a positive user experience. Qualifications: Associate's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience and certifications (e.g., CompTIA A+, Network+). 2+ years of experience in an IT Helpdesk, Desktop Support, or Technical Support role in a professional environment, preferably within manufacturing, industrial, or a high-tech sector. Strong troubleshooting skills for common hardware (laptops, desktops, printers, mobile devices) and software issues. Familiarity with Active Directory for user and computer management, including password resets and group policy basics. Basic understanding of networking concepts (TCP/IP, DNS, DHCP, Wi-Fi connectivity, VPN). Excellent verbal and written communication skills, with the ability to explain technical concepts clearly and patiently to non-technical users. Strong interpersonal skills and a highly customer-service-oriented approach. Ability to prioritize tasks, manage multiple requests efficiently, and work effectively under pressure. Self-motivated with a strong desire to learn and adapt to new technologies and processes. Work location: San Jose ( onsite daily ) Salary range: $95,000 - $115,000 ( depends on experience ) Foxconn Assembly, LLC is an Equal Opportunity Employer (EOE). All qualified candidates will receive consideration without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or marital status in accordance with applicable federal, state and local laws. Foxconn Assembly, LLC participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Powered by JazzHR WfzjhkTLIJ

Job Summary:The IT Helpdesk Technician will be the first point of contact for all IT-related issues, providing prompt, courteous, and effective technical support to internal users. You'll be responsible for diagnosing and resolving hardware, software, and network problems, escalating complex issues when necessary. Your role is vital in maintaining user productivity and ensuring our IT services align with Ingrasys' operational needs and global IT standards. Key Responsibilities: First-Line Technical Support: Provide timely and effective first-line technical support to end-users via phone, email, and in-person for hardware, software, and network issues. Troubleshooting & Resolution: Diagnose and resolve common IT problems, including desktop/laptop issues, printer malfunctions, software application errors, and basic network connectivity problems. System & Application Support: Assist users with common operating system issues (Windows, mac OS), Microsoft Office Suite, and other business-critical applications utilized in both office and advanced manufacturing settings. User Account Management: Create, modify, and troubleshoot user accounts and permissions within Active Directory and other relevant systems. Hardware & Software Deployment: Assist with the setup, configuration, and deployment of new computers, peripherals, and software, ensuring adherence to company standards. Documentation & Knowledge Base: Accurately log all support requests, actions taken, and resolutions in the ticketing system. Contribute to and maintain IT knowledge base articles and troubleshooting guides for common issues. Escalation & Collaboration: Identify and escalate more complex or critical issues to senior IT staff or specialized teams (e.g., System Administrators, Network Engineers) when necessary, ensuring proper handover and diligent follow-up until resolution. IT Standards Adherence: Ensure all support activities and solutions comply with established global IT policies, procedures, and security best practices. Customer Service Excellence: Provide consistent and excellent customer service, maintaining a positive and helpful attitude while guiding users through technical solutions and ensuring a positive user experience. Perform additional responsibilities as needed to support business objectives. Qualifications: Associate's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience and certifications (e.g., CompTIA A+, Network+). 2+ years of experience in an IT Helpdesk, Desktop Support, or Technical Support role in a professional environment, preferably within manufacturing, industrial, or a high-tech sector. Strong troubleshooting skills for common hardware (laptops, desktops, printers, mobile devices) and software issues Familiarity with Active Directory for user and computer management, including password resets and group policy basics. Basic understanding of networking concepts (TCP/IP, DNS, DHCP, Wi-Fi connectivity, VPN). Excellent verbal and written communication skills, with the ability to explain technical concepts clearly and patiently to non-technical users. Strong interpersonal skills and a highly customer-service-oriented approach. Ability to prioritize tasks, manage multiple requests efficiently, and work effectively under pressure. Self-motivated with a strong desire to learn and adapt to new technologies and processes. Salary Range: $80k - $100k per year Shift: Starting at 3:15pm Foxconn Assembly, LLC is an Equal Opportunity Employer (EOE). All qualified candidates will receive consideration without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or marital status in accordance with applicable federal, state and local laws. Foxconn Assembly, LLC participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

Legence (****************************** (Nasdaq: LGN) is a leading provider of engineering, consulting, installation, and maintenance services for mission-critical systems in buildings. The company specializes in designing, fabricating, and installing complex HVAC, process piping, and other mechanical, electrical, and plumbing (MEP) systems-enhancing energy efficiency, reliability, and sustainability in new and existing facilities. Legence also delivers long-term performance through strategic upgrades and holistic solutions. Serving some of the world's most technically demanding sectors, Legence counts over 60% of the Nasdaq-100 Index among its clients. **IT Audit Specialist - ITGC, SOC 2 & SOX Compliance** **Location:** + San Jose / Bay Area: + Minneapolis: + Houston: + Louisville: **Employment Type:** Full-Time **Remote/Hybrid Options:** Hybrid Role Salary Range: $120k-$150k, depending on experience **About the Role** We are seeking a highly skilled IT Audit Specialist to lead IT General Controls (ITGC) audits in support of SOC 2 and SOX compliance. This role is critical to ensuring the integrity, reliability, and security of our IT systems and processes. The ideal candidate will bring deep experience in ITGC audits, tool selection, continuous improvement, and cross-functional project management. **Key Responsibilities** + Lead the planning, execution, and reporting of ITGC audit controls as necessary to support audit activities. (e.g. SOC 2, SOX) + Manage audit readiness and coordination with external auditors and internal stakeholders. + Evaluate and enhance ITGC frameworks across infrastructure, applications, and data environments. + Drive continuous improvement initiatives to strengthen control environments and reduce audit findings. + Identify process and technology improvements to support ITGC monitoring, evidence collection, and automation. + Collaborate with IT, Security, and Compliance teams to ensure alignment with regulatory requirements. + Track and report on remediation efforts and control maturity. + Communicate audit results, risks, and recommendations clearly to technical and executive audiences. + Stay current on regulatory changes, audit trends, and emerging technologies. **Qualifications** + Bachelor's degree in Information Systems, Accounting, or related field. + 5+ years of experience managing ITGC audits, preferably in SOC 2 and SOX environments. + Strong understanding of IT control frameworks (e.g., COBIT, NIST, ISO 27001). + Proven experience with audit tool selection and implementation. + Excellent project management and stakeholder communication skills. + Professional certifications such as CISA, CISSP, or CRISC are strongly preferred. **Preferred Experience** + Familiarity with cloud platforms (AWS, Azure, GCP). + Experience with GRC platforms and audit automation tools. + Background in enterprise environments with complex IT landscapes. + Prior experience managing or leading audit activities We are unable to provide immigration sponsorship for this position. \#LI-JS1 #LI-Hybrid **Benefits Overview** **Health & Welfare:** Medical, dental, vision, prescription drug benefits, company-paid short term and long term disability, basic group life and AD&D, and mental wellness support through Spring Health **Time Off Benefits:** Paid vacation, company-paid holidays, and paid sick leave. **Financial Benefits:** 401(k) retirement savings plan **Reasonable Accommodations** If you need assistance or accommodations during the application or interview process, please contact us at ******************* or your dedicated recruiter with the job title and requisition number. **Third-Party Recruiting Disclaimer** Legence and its affiliates do not accept unsolicited resumes from agencies; any such submissions without a prior signed agreement authorized by Legence Holdings LLC's CHRO or Director of Talent Acquisition will not incur fees and are considered property of Legence. **Pay Disclosure & Considerations** Where pay ranges are indicated, please note that a successful candidate's exact pay will be determined based relevant job-related factors, including any of the following: candidate's experience, skills, and qualifications, as well as geographic and market considerations. We are committed to ensuring fair and competitive compensation for all employees and comply with all applicable salary transparency laws. **Equal Employment Opportunity Employer** Legence and its affiliate companies are proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), marital or familial status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, other non-merit-based factors, and any other characteristic protected under applicable local, state or federal laws and regulations. EEO is the Law **Job Details** **Pay Type** **Salary** **Education Level** **Bachelor's Degree** **Travel Required** **Yes** **Hiring Min Rate** **120,000 USD** **Hiring Max Rate** **150,000 USD**

Opportunity Type CLASSIFIED EMPLOYMENT OPPORTUNITY Position Title HELP DESK TECHNICIAN Posting Number S2547 Close/First Review Date 11/09/2025 Department ITSS (Information Technology Support Services) Work Location District Office Position Status Full Time Salary Range $81,791 - $99,812 Annual Salary (Range 95: Classified Salary Schedule Fiscal Year 2025-2026). Starting placement is generally at Step 1. Benefits Summary In addition to the salary, this position qualifies for the choice of one of the District's excellent Health Benefits and Welfare plans, which the premium cost is 100% paid by the District for the employee and their eligible dependents, and one health plan costing an estimated $60,000 for the District for fiscal year 2025-2026. We offer two medical plans (Anthem Blue Cross [PPO] and Kaiser Permanente (HMO]); dental (Delta Dental PPO); vision (VSP Choice); life insurance for the employee (The Hartford); life insurance for eligible dependents (The Hartford); a long term disability/income protection plan (The Hartford); and an employee assistance plan (Anthem EAP). In addition, the District contributes an additional 26.81% of the employee's salary towards an eligible employee's pension (CalPERS). Employees may also elect to participate in optional plans including purchasing additional life insurance for themselves and their eligible dependent(s); enroll in a medical, transportation, and/or dependent care Flexible Spending Account(s) (with the $4 monthly administrative fee paid by the District); and set pre-taxed dollars aside to supplement their pension in a 403b (tax shelter annuity) and/or a 457 (deferred compensation) plan(s). Classified employees also earn 10 to 22 days per year of vacation (based on years of service), and up to 12 sick leave days (pro-rated for less than full-time positions). There are currently 20 paid holidays. Position Description POSITION SUMMARY The Help Desk Technician reports to the Supervisor of Help Desk and Reprographics at the District Office. The work schedule is 12 months per year; 40 hours per week; Monday - Friday; 8:00 a.m. - 5:00 p.m. This position is represented by CSEA (California School Employees Association), Chapter 363. POSITION PURPOSE Under the direction of the Help Desk and Reprographics Supervisor or assigned administrator, perform a variety of technical and skilled tasks in the Help Desk operation; respond to and assist in the diagnosis of problems through interactions with users including problem recognition, research, documentation, troubleshooting and resolution of problems. DISTINGUISHING CHARACTERISTICS This position provides support for all standardized Information Technology products and services used at the District-wide locations and tracks all support requests. The Help Desk provides first level technology support for students, faculty, staff and administrators and communicates major IT outages and incidences according to management standards. The Help Desk Technician communicates with users to determine the source of the problem, troubleshoot and provide appropriate solutions. DUTIES AND RESPONSIBILITIES 1. Provide first level technology support for users and assist with problem resolution in technical areas such as computers, printers, video, software, audio-visual, WebAdvisor, ERP system, phones, network access, wireless, mobile devices, password resets, online courses, security, cloud services, etc. 2. Respond to user questions and inquiries in a timely manner through telephone, e-mail, text, social media, oral and written forms of communication, demonstration, remote access to computer, and devices to assist users with disabilities. 3. Assist users in resolving routine technical problems and answer routine technical questions related to the District software and hardware. 4. Follow up with users to ensure the reported problems are fully resolved. 5. Use the Help Desk tracking software to log, assign, and track all support tickets. 6. Monitor the tracking software to ensure that open tickets assigned to Help Desk Technicians are resolved and closed in a timely manner. 7. Ensure assigned backup tapes are rotated according to the schedule and process. 8. Maintain the tracking database to ensure data is accurately entered. Prepare reports for management as scheduled or as needed. 9. Escalate user requests to a 2nd or 3rd level support when necessary. Notify IT management when a critical system wide resource becomes unavailable. 10. Monitor and manage the Help Desk voicemail, email, social media and other forms of communication. 11. Research and recommend new products or procedures. Help identify and implement innovative solutions for users. 12. Keep abreast of current trend on Help Desk operations. Attend necessary training for related standardized IT products and services. 13. Perform related duties as assigned. KNOWLEDGE, SKILLS AND ABILITIES Knowledge of: 1. Principles of technical troubleshooting and problem solving. 2. Principles of networking and computer functionality. 3. Computer hardware systems, printers, software applications such as Microsoft used in college operations. 4. Working knowledge of help desk software, databases and control of remote computers. 5. Principles of training, support, and services to end-users. 6. Principles of customer service. 7. Principles of providing guidance to others. Skills and Ability to: 1. Operate computer systems and related peripheral equipment. 2. Communicate clearly and concisely both orally and in writing. 3. Respond to inquiries in a courteous, tactful manner. 4. Establish and maintain cooperative and effective working relationships with others. 5. Work together in a team environment. 6. Multitask, prioritize and meet task timelines. 7. Work with attention to detail and independently with minimum supervision. Required Qualifications EDUCATION AND EXPERIENCE 1. Associate's degree in Computer Science or related field. 2. Two years of experience increasingly responsible experience performing help desk operation function or related activities. District's Diversity * Demonstrated sensitivity, knowledge and understanding of the diverse academic, socioeconomic, gender identity, sexual orientation, cultural, disability, and ethnic background of groups historically underrepresented, and groups who may have experienced discrimination. * Success integrating diversity as appropriate into the major duties outlined in the job description and in the duties listed in the District's hiring policy; or demonstrated equivalent transferable skills to do so. Desired Qualifications DESIRED QUALIFICATIONS 1. Bachelor's degree from an accredited college or university in Computer Science, Computer Information Systems, or a closely related technical field. 2. Possession of industry-recognized certifications such as CompTIA A+, Microsoft Certified Professional (MCP), and/or other network-specific credentials. 3. Demonstrated proficiency with strong keyboarding skills and high typing speed. 4. Prior experience in a Help Desk or Call Center environment, specifically supporting ERP systems, Web UI platforms, and/or self-service applications. 5. Bilingual proficiency is considered a strong asset (desirable). Foreign Degree For positions that require a degree or coursework: Degree(s) must have been awarded by a college or university accredited by an accrediting body recognized by the U.S. Council on Post-Secondary Accreditation and/or the U.S. Department of Education. All degrees and credits earned outside of the United States must have a U.S. evaluation (course by course) of the transcripts and must be submitted with the application. Degrees earned outside of the U.S. without a U.S. credential evaluation attached, will not be considered. Working Environment Work Environment: 1. Office environment. 2. Constant interruptions. Physical Demands: 1. Extended viewing of computer monitor. 2. Hearing and speaking to exchange information in person or on the telephone. 3. Dexterity of hands and fingers to operate a computer keyboard. 4. Sitting for extended periods of time. About San Jose/Evergreen Community College District The District is represented by dedicated and talented employees who are passionate about providing our student population with the best educational experience possible. The District recognizes that cultural diversity in the academic environment promotes academic excellence; fosters cultural, racial and human understanding; provides positive roles models for all students, and creates an inclusive and supportive educational and work environment for its employees, students, and the community it serves. As of Spring 2024, with enrollment of approximately 15,655 students per semester, and an extremely diverse student population (Hispanic/Latino 45.20%, Black/African-American 3.45%, Asian/Pacific Islander 31.70%, American Indian/Native American 0.36%, White/Caucasian 12.76%) attaining educational goals reflecting 56% - Transfer to a 4-Year College/ University, the District's emphasis on student success makes it a recognized educational leader in the State. The District encourages a diverse pool of applicants to serve as colleagues to an existing diverse classified staff consisting of 43.9% Latinx, 25.3% Asian/Pacific Islander, 4.2% Black/African American, 0.3% American Indian/Native American, 17.9% White/Caucasian, and as well as encouraging applications from all qualified, outstanding applicants. Important Information EQUAL OPPORTUNITY EMPLOYER STATEMENT: San José-Evergreen Community College District is an Equal Opportunity Employer committed to nondiscrimination on the basis of ethnic group identification, race, color, language, accent, immigration status, ancestry, national origin, age, gender, gender identity, religion, sexual orientation, transgender, marital status, veteran status, medical condition, and physical or mental disability consistent with applicable federal and state laws. CONTACT: Employment Services, Human Resources, SJECCD 40 S. Market Street, San Jose, CA 95113 Phone: ************** Email: ******************************* Employment Website: ****************************** District Website: ************** APPLICATION PROCEDURES: Interested applicants MUST SUBMIT ONLINE ALL of the following materials by the First Review Date/Closing Date as listed on the job announcement. Applications received after the First Review Date will only be forwarded to the hiring committee at their request. 1. A completed online San José-Evergreen Community College District APPLICATION. 2. A COVER LETTER (Stating how you feel you meet the qualifications as outline in the job announcement). 3. A current RESUME/CURRICULUM VITAE 4. TRANSCRIPT - (If Required) If a degree is listed as a requirement, transcripts (Not Diplomas) MUST INCLUDE confer or award date of stated degree. Unofficial transcripts will be accepted; however if the position is offered, official transcripts will be required prior to employment. If the transcripts or degrees are from outside of the United States, an official certification of equivalency to U.S. degrees by a certified U.S. credential review service (course by course of the transcripts) MUST also be submitted. (See below for a list of suggested services that provide foreign degree equivalency evaluation to U.S. degrees). Note: Some positions may require additional documents and/or certificates, in addition to the items listed above. Please refer to the job announcement. OTHER APPLICANT INFORMATION: 1. Only complete application materials will be considered. No exceptions. 2. Letters of Recommendation are NOT required and will not be forwarded to the hiring committee. 3. Upon hire the successful candidate must provide the required documents of identity and authorization to work and attest he/she is authorized to work in the United States. 4. Application materials become the property of the District and will not be returned or duplicated. 5. Travel expenses to attend the interview are the responsibility of the candidate. 6. Meeting the minimum qualifications does NOT assure an interview. 7. The District may re-advertise, delay, choose not to fill the position, or choose to fill more than one position. Suggested services that provide foreign degree equivalency evaluation to U.S. degrees: Academic Credentials Evaluation Institute, Inc. Website: *************************** Education Records Evaluation Services Website: ************ International Education Research Foundation Website: ********************

**Therma, a Legence company** For over 50 years, Therma (************************ has continued to redefine the mechanical construction landscapes in California. Renowned for outstanding client service and attention to detail, we balance innovative, facility-specific solutions with a pragmatic, cost-conscious approach. Today, the firm employs more than 1,100 people in 3 regional offices, and its clients represent a diverse range of market sectors, including Biopharmaceutical, Education, Healthcare, Food & Beverage, Commercial, Industrial and Data Center facilities. Our culture is open, innovative, collaborative, and fun - all reflected in recognition of Therma as a #1 Best Place to Work on multiple occasions. We create an environment that empowers & challenges employees, giving them the greatest opportunity to succeed. **Position Overview** Our IT Service Desk is the central point of contact for all IT related incidents and service requests. The role of the IT Support Specialist is to provide first-line support for all staff. The IT Support Specialist is responsible for logging incidents and service requests and resolving support requests, ensuring that service levels and targets are achieved as well as meeting customer satisfaction and continuous service delivery demands. Service Desk staff work in a dynamic, fast-paced environment which provides services over the phone, through email, phone, in person (for walk-in customers) and self-service. This position will be based out of the San Jose Region supporting various San Jose offices. **Role & Responsibilities:** - Be the onsite local presence of IT for our customers, aiding and resolution to issues in a prompt, courteous, and empathetic manner. - Work with in-house staff as well as outsourced service and hardware vendors on technical support issues to ensure minimal downtime and disruption. - Provide support for users in the operation of a range of hardware including printers, scanners, and other external peripherals. - Assist in maintaining, updating, inventorying, and troubleshooting (both onsite and remotely) approximately TBD devices, including servers, desktop computers, laptops, and mobile devices. - Diagnose and resolve software and hardware incidents, including operating systems and across a range of software applications. - Assist all our users with any logged IT-related incident when called upon. - Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary. - Accurately record, update, and document requests using the IT service desk system (ServiceNow). - Install and configure new IT equipment and accurately keep track of asset lifecycle from assignment to repair, to refresh, to recovery. - Resolve incidents and upgrade different types of software and hardware including printers, copiers, and scanners. - Create temporary user accounts and reset passwords ensuring that the correct permissions and data security are applied. - Maintain a first-class level of customer service, ensuring that all customers are treated efficiently and in an appropriate manner. - Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization. - Be a highly motivated team player with the skills and ability to manage changing priorities. - Be willing to attend internal training as necessary to keep up to date with the latest technology and internal system processes. - Other duties as assigned **Qualifications / Requirements:** - Associate's degree in Information Technology or equivalent experience. - 3+ years of experience within the information technology field, including but not limited to PC and mobile device support. - Experience with the following technologies: - Dell Desktops and Laptops - Microsoft Active Directory and Azure, O365, Teams, Office, Exchange Online, SharePoint - Apple and Android Tablets and Phones - Problem-solving skills and the ability to troubleshoot IT issues. - Verbal and written communication skills. - Ability to work independently and as part of a team. - Willingness to learn and adapt to new technologies and processes. - Customer-focused attitude with a commitment to providing high-quality service. - Experience with mobile device encryption implementation and management is preferred. - Experience with IP security camera and video recording server management is preferred Compensation: $25-$40, depending on experience We are unable to provide immigration sponsorship for this position. \#LI-JS1 #LI-Onsite **About Legence** Legence (****************************** (Nasdaq: LGN) is a leading provider of engineering, consulting, installation, and maintenance services for mission-critical systems in buildings. The company specializes in designing, fabricating, and installing complex HVAC, process piping, and other mechanical, electrical, and plumbing (MEP) systems-enhancing energy efficiency, reliability, and sustainability in new and existing facilities. Legence also delivers long-term performance through strategic upgrades and holistic solutions. Serving some of the world's most technically demanding sectors, Legence counts over 60% of the Nasdaq-100 Index among its clients. **Benefits Overview** **Time Off Benefits:** Paid sick leave **Financial Benefits:** 401(k) retirement savings plan **Reasonable Accommodations** If you need assistance or accommodations during the application or interview process, please contact us at ******************* or your dedicated recruiter with the job title and requisition number. **Third-Party Recruiting Disclaimer** Legence and its affiliates do not accept unsolicited resumes from agencies; any such submissions without a prior signed agreement authorized by Legence Holdings LLC's CHRO or Director of Talent Acquisition will not incur fees and are considered property of Legence. **Pay Disclosure & Considerations** Where pay ranges are indicated, please note that a successful candidate's exact pay will be determined based relevant job-related factors, including any of the following: candidate's experience, skills, and qualifications, as well as geographic and market considerations. We are committed to ensuring fair and competitive compensation for all employees and comply with all applicable salary transparency laws. **Equal Employment Opportunity Employer** Legence and its affiliate companies are proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), marital or familial status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, other non-merit-based factors, and any other characteristic protected under applicable local, state or federal laws and regulations. EEO is the Law **Job Details** **Pay Type** **Hourly** **Education Level** **Bachelor's Degree** **Hiring Min Rate** **25 USD** **Hiring Max Rate** **40 USD**

101VOICE is a California-based hosted VoIP and Unified Communications service provider with a 15+ year track record of innovation, reliability, and white-glove customer service. Our platform is trusted by educational institutions, municipalities, and enterprise customers across the state. We're seeking a technically skilled and customer-focused team member to join our growing support team. Job Description As a Technical Support Specialist, you'll play a key role in provisioning and programming VoIP phones, supporting customers on our UCaaS platform, and assisting in the successful setup of 101VOICE systems. You will work closely with our onboarding, engineering, and support teams to deliver high-quality service and ensure smooth deployments and ongoing support for our clients. Key Responsibilities Configure and program VoIP phones (Poly, Yealink, Cisco, etc.) for deployment. Support and troubleshoot customer issues on the 101VOICE UCaaS platform, including softphones, voicemail, call flows, auto-attendants, etc. Assist in system setups, cutovers, porting, and onboarding of new clients. Provide tier-1 and tier-2 technical support via phone, email, and ticketing system. Monitor system performance and assist in diagnosing issues related to connectivity, call quality, and configuration. Document customer interactions, system configurations, and issue resolutions clearly in internal systems. Train customers on phone use and portal features as needed. Work collaboratively with NOC and engineering teams on escalated issues and service improvements. Maintain and update device firmware, templates, and configurations. Occasionally travel to customer sites for large deployments or escalations (if local). Qualifications 1-3 years of experience in technical support, preferably in VoIP or telecommunications. Familiarity with SIP protocols, VoIP phone provisioning, and hosted PBX systems. Experience with UCaaS platforms (Broadsoft, Metaswitch, or similar). Strong troubleshooting skills and a customer-first attitude. Experience with DHCP, VLANs, NAT/firewall configuration, and networking basics. Ability to work in a fast-paced environment, managing multiple tickets and projects simultaneously. Excellent verbal and written communication skills. Detail-oriented and well-organized with strong documentation habits. Additional Information All your information will be kept confidential according to EEO guidelines.

Summary Our client is a leading IT Solutions Company located in San Jose, CA area and they are in need of a Level II Technician. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a client's business needs. Duties & Responsibilities Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management. Deploying and managing Windows Servers and Active Directory Designing and maintaining Local Area Networks Implementing and monitoring network security Optimizing and maintaining network software and hardware Building and deploying file servers and cloud computing solutions Configuring and deploying VOIP solutions Performing network infrastructure troubleshooting Manage Microsoft Exchange Server Telephone solutions Monitors alert systems and take appropriate action as per guidelines. Ability to use various messages in an event log to affect repairs. Receive escalated service requests requiring an enhanced response. New User On-boarding Qualifications & Requirements Having worked in a Managed Service Provider (MSP) environment would be a major plus! Minimum of 5 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory Three years of experience in a client-facing environment such as sales engineering Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology Possesses strong organizational and time-management skills Experience writing proposals for and implementation of technical solutions to fulfill business needs Results-oriented, self-motivated, energetic, professional, reliable, and a team player Strong understanding of technology and business productivity systems Experience with RMM (remote monitoring and management) tool a plus Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills Sales training experience is a plus Having worked in an MSP environment is a major plus. Ideal Qualifications (not required) CompTIA Net+ and/or CompTIA Security+ MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert) CCNA or CCIE-Cisco certifications a real plus Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.