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Information technology internship jobs in Santa Fe, NM

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  • Information Science and Technology Post-Master's Intern

    Los Alamos National Laboratory 4.2company rating

    Information technology internship job in Los Alamos, NM

    **What You Will Do** **Come join the brightest minds at the most innovative research and development facility supporting our national security! The Information Science and Technology Institute is seeking recent graduates looking for a challenging and fun postgraduate internship at the post-master's level. As a post-master's student you will be assigned a mentor; an in-depth, hands-on technical project; and the opportunity to share and present your progress and final outcomes with colleagues. The projects will vary depending on your skills, interests, and Los Alamos National Laboratory's current needs.** **The Information Science and Technology Institute (ISTI) is a Laboratory-wide resource to enable and implement new ideas in information science and technology (IS&T) at the Lab. ISTI serves to foster a world-class, area-focused, results-oriented IS&T community that delivers cutting-edge, mission-oriented science research. You will work closely with ISTI to facilitate an area of interest that needs a concentrated effort to demonstrate innovative ways to master complex problems in areas including, but not limited to:** + **Data Management** + **Computer Science** + **Data Analytics** + **Data Science** + **Machine Learning** + **Artificial Intelligence** + **Data Visualization** + **Computational Science** + **Information Technology** + **Software Engineering** **What You Need** **Minimum Job Requirements:** + **Must have earned a master's degree from an accredited institution (or international equivalent) within the last 3 years in computer science, engineering, mathematics, statistics, software engineering, information technology, information systems, data science, data visualization, data analytics or related field.** + **Must have graduated with a cumulative GPA a of at least 3.2 on a 4.0 scale or equivalent.** **Desired Qualifications:** The student selected for post-master's internships are most competitive when they possess the following knowledge and skills: + Computer programming (Python, C++, etc.); + Familiarity with collecting, cleaning, analyzing data, and interpreting results as demonstrated by coursework; + Familiarity with simulation and modeling methods as demonstrated by coursework; + Demonstrated ability to communicate (verbal and written) well in a professional scientific context; + Commitment to achieving results in a complex social and organizational setting; and the + Ability to work independently and resourcefully on projects by reaching out for assistance from colleagues as well as mentors. Required Application Materials: + Current resume + Current official transcripts + Personal statement of interest (not to exceed one page) Important: Applicants who fail to submit the three required application documents (resume, transcript, personal statement of interest) will not be considered for employment. Personal statement of interest is most effective when they clearly indicate your research interests and highlight your most noteworthy achievements and accomplishments. It should also explain how you have demonstrated the application of desired knowledge and skills in your previous academic and work experiences. Work Location: Onsite/Hybrid: This position is located in Los Alamos, NM with the potential for a hybrid work arrangement (partially onsite/partially offsite) from a location within 2 hours ground commute of this location. Reporting onsite will be regularly required. Hybrid is at the discretion of management and can change at any time with appropriate notice in accordance with the Student Programs Office guidebook (**************************************************************************** . **Note to Applicants:** Due to federal restrictions contained in the current National Defense Authorization Act, citizens of the People's Republic of China, the Islamic Republic of Iran, the Democratic People's Republic of North Korea, and the Russian Federation, who are not Lawful Permanent Residents ("green card" holders) are prohibited from accessing facilities that support the mission, functions, and operations of national security laboratories and nuclear weapons production facilities, which includes Los Alamos National Laboratory. **Where You Will Work** Located in Northern New Mexico, Los Alamos National Laboratory (LANL) is a multidisciplinary research institution engaged in strategic science on behalf of national security. LANL enhances national security by ensuring the safety and reliability of the U.S. nuclear stockpile, developing technologies to reduce threats from weapons of mass destruction, and solving problems related to energy, environment, infrastructure, health, and global security concerns. Our generous benefits package includes: + PPO or High Deductible medical insurance with the same large nationwide network + Dental and vision insurance + Free basic life and disability insurance + Paid childbirth and parental leave + Award-winning 401(k) (6% matching plus 3.5% annually) + Learning opportunities and tuition assistance + Flexible schedules and time off (PTO and holidays) + Onsite gyms and wellness programs + Extensive relocation packages (outside a 50 mile radius) **Additional Details** Directive 206.2 - Employment with Triad requires a favorable decision by NNSA indicating employee is suitable under NNSA Supplemental Directive 206.2 (******************************************************************** . Please note that this requirement applies only to citizens of the United States. Foreign nationals are subject to a similar requirement under DOE Order 142.3A. No Clearance: Position does not require a security clearance. Selected candidates will be subject to drug testing and other pre-employment background checks. New-Employment Drug Test: The Laboratory requires successful applicants to complete a new-employment drug test and maintains a substance abuse policy that includes random drug testing. Although New Mexico and other states have legalized the use of marijuana, use and possession of marijuana remain illegal under federal law. A positive drug test for marijuana will result in termination of employment, even if the use was pre-offer. Internal Applicants: Regular appointment employees who have served the required period of continuous service in their current position are eligible to apply for posted jobs throughout the Laboratory. If an employee has not served the required period of continuous service, they may only apply for Laboratory jobs with the documented approval of their Division Leader. Please refer to Policy Policy P701 (*********************************************** for applicant eligibility requirements. Incentive Compensation Program: For general program information refer to the Student Programs web page: ************************************************************************* Equal Opportunity: Los Alamos National Laboratory is an equal opportunity employer. All employment practices are based on qualification and merit, without regard to protected categories such as race, color, national origin, ancestry, religion, age, sex, gender identity, sexual orientation, marital status or spousal affiliation, physical or mental disability, medical conditions, pregnancy, status as a protected veteran, genetic information, or citizenship within the limits imposed by applicable federal, state and local laws and regulations. The Laboratory is also committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request a disability accommodation, email ****************** or call **************, opt. 3. Instructions on How to Activate/Create a LANL Jobs Account: Follow the instructions below if you have ever had an employee Z number, been a contractor, or received Los Alamos Lab insurance coverage to activate your account: + Select the Click Here button if you have been employed with the Lab or received insurance coverage. + Please enter only your first and last name and current email address (an email with your validation code will be sent to you) to activate the account currently in our system. + Enter your validation code as described in the email you receive and complete the 3-page registration form. Your account is now active, and you can apply for jobs or save to your basket. Important: Enter the validation code within 15 days to activate your account or your account will be deactivated. Follow the instructions below if you if you have never been employed with the Lab or received insurance coverage to create an account: + Select the Register button if you have never been employed with the Lab or received insurance coverage to Create an Account. + From here, you will establish an account with username and password. How to Apply: Login to Your Account to Complete the Application Process + Click the Vacancy Name number (in blue) to view any job's details. + Click Apply or Add to Basket to apply later. Tip: To apply for a job or save your basket, you must have a LANL jobs account. If you experience any technical issues, please email ****************** for assistance.
    $50k-66k yearly est. 45d ago
  • Tier 3 Technical Support Specialist

    ASM Research, An Accenture Federal Services Company

    Information technology internship job in Santa Fe, NM

    Responsible for unique or complex information systems and/or information technology tasks within more than one discipline, such as application support, database administration, software quality assurance/quality control, software engineering, network telecommunications, and infrastructure operations of administration, analysis, engineering and design. + _responsible for planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform_ . + _Understand platform architecture, environment, develop & deploy the application, and deal with day-to-day administration and ongoing technical support_ . + _Partner with the National Service Desk (NSD) Tier 1 & 2 team and personnel on other infrastructure engineering and application development teams to work on issues escalated to Tier 3_ . + _Adhere to the defined incident management, problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow_ . + _Develop Knowledge Based Articles (KBA) and educate Tier 1 & 2 as needed_ . + _Be available for on-call 24x7x365 ongoing application support_ . + _Support the onboarding of 8-10K end-users in waves of districts over a roughly 18-month period_ . + _help continuously improve the day-to-day operations of the applications and infrastructure, ensuring that end-users are adequately supported and that the overall system is stable, secure, and performs well_ . + _System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3 Analysis of ticket types and categories to identify trends and needed improvements within the applications, infrastructure, or SOPs and KBAs ServiceNow metrics reporting on ticket acknowledgements, resolution times and aging_ . **Minimum Qualifications** + Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience; Master's Degree preferred. + CompTIA A+ or ITIL certification preferred + 7-10 years of experience in information technology, systems administration or other IT related field. Specifically _a minimum of Five (5) years of experience in application / infrastructure design, development, testing, or operations_ **Other Job Specific Skills** + _Technical problem solving and implementer skills in application coding, infrastructure, or automation_ . + _Effective communications (written and spoken)_ . + _Coordinates and tracks well across AFS and client technical and functional teams ServiceNow ITSM (desired not required)_ . + _ITIL (desired not required)_ . + _Data Analysis / Excel T-SQL MSFT SQL Server Azure SQL Databases Database Architecture Extract, Transform and Load (ETL) data_ . **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $105k - $140k EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.
    $32k-54k yearly est. 8d ago
  • Now Hiring IT and Telecom Field Technicians

    Hardy Industries 3.7company rating

    Information technology internship job in Santa Fe, NM

    Job DescriptionBenefits: Flexible schedule Opportunity for advancement Profit sharing This Is Not Your Average Tech Job Are you a hands-on I.T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpdesk tasks one day you might be installing an operating system, the next you're drilling through walls and running structured cabling across entire buildings, or terminating a 66-block. If you're the kind of person who thrives in the field and loves the variety that comes with every job site, this opportunity is for you. Job Responsibilities Perform a wide range of technical tasks including but not limited to: OS installations, hardware diagnostics, and software setup Structured cabling (including drilling, running, and dressing cables) Telecom work (punch-downs, demarc extensions, etc.) Work independently across various environments: retail, medical, restaurant, and corporate Maintain a high standard of professionalism with clients Be on call and ready to respond to service requests within your territory Preferred Skills & Experience PC and printer troubleshooting experience (a strong plus) At least 1 year of I.T. or Telecom experience, and one of the following: A+ Certification Network+ Certification OR 5+ years verifiable field experience in I.T./Telecom Required Equipment & Qualifications Reliable personal vehicle (Public transportation not accepted) Valid drivers license Must have a standard set of tools for basic I.T. and networking tasks (e.g., screwdrivers, cable testers, crimpers). Laptop with Ethernet port Smartphone with mobile hotspot Ability to accept job assignments based on your availability; being on-call 24/7 is a strong advantage. Punctual, courteous, and presentable Compensation & Perks Paid hourly while on site 1099 contractor position Travel pay included (based on time travel; approx. 80-mile radius from home) App-based tracking for job time and travel Exposure to new and exciting technologies and clients Opportunity to expand your skills and industry knowledge About AMG Tech Support AMG is a trusted provider of I.T. and Telecom solutions to professional offices, medical facilities, restaurants, and retail operations nationwide. We specialize in structured cabling, point-of-sale configurations, and network infrastructure. Our mission is to deliver reliable, scalable, and efficient I.T. services that help our clients stay competitive and connected. Ready to take your I.T. career to the next level? Apply today and join a team that values flexibility, skill, and drive.
    $49k-68k yearly est. 8d ago
  • Technician, IT&S

    Cottonwood Springs

    Information technology internship job in Los Alamos, NM

    Your experience matters Los Alamos Medical Center is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a Registered Nurse (RN) joining our team, you're embracing a vital mission dedicated to making communities healthier . Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve. Department/Unit Summary A IT&S Technician provides first level support to internal customers regarding basic application, hardware and service network requests. How you'll contribute Enters support requests into tracking system and assigns ticket number or other identification. Interviews customer to determine nature and scope of the customer's issue, and the appropriate response. Diagnoses, resolves and closes customer issues according to service level guidelines. Promptly escalates issues to higher level technical support or management when necessary. Documents and reports on customer inquiries regarding new/different functionality. Provides end-user desktop training and minor hardware/peripheral repair as appropriate. Provides support for mobile phones, configures desktop operating systems and servers, and manages account access, password resets, and user access privileges. What we offer Fundamental to providing great care is supporting and rewarding our team. In addition to your base compensation, this position also offers: • Relocation assistance • Comprehensive medical, dental, and vision plans, plus flexible-spending and health- savings accounts • Competitive paid time off and extended illness bank package for full-time employees • Income-protection programs, such as life, accident, critical-injury insurance, short- and long-term disability, and identity theft coverage • Tuition reimbursement, loan assistance, and 401(k) matching • Employee assistance program including mental, physical, and financial wellness • Professional development and growth opportunities Qualifications and requirements Minimum Education: High School Diploma or equivalent required Associate's degree in IT field or related field preferred About our Health System Los Alamos Medical Center is a 47 bed acute hospital that has been offering exceptional care to the communities of northern New Mexico for over 70 years, and is part of Lifepoint Health, a diversified healthcare delivery network committed to making communities healthier with acute care, rehabilitation, and behavioral health facilities from coast to coast. From your first day to your next career milestone-your experience matters. EEOC Statement "Los Alamos Medical Center is an Equal Opportunity Employer. LAMC is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment."
    $36k-64k yearly est. Auto-Apply 22d ago
  • Help Desk Agent

    Cayuse Holdings

    Information technology internship job in Santa Fe, NM

    **_JOB TITLE:_** Help Desk Agent **_CAYUSE COMPANY:_** Cayuse Commercial Services, LLC **_SALARY:_** $15.00-$17.00 **_EMPLOYEE TYPE:_** Full-Time Hourly Non-Exempt Help Desk Agent provides customer service solutions within service level agreements using the company and project quality and quantity standards. It includes providing prompt, reliable, and accurate information to customers while maintaining effective communication. This position performs all duties and responsibilities in accordance with the Mission, Vision, and Core Values of Cayuse. **Responsibilities** + Receives customer inquiries and fulfills requests, providing high-quality customer service in a professional, efficient, and timely manner. + Operates within established guidelines and procedures to independently deliver a full range of services to the customer. + Matches customer needs with current products and services and suggests new ones to target customer's unmet needs. + Use examples and analogies as appropriate to facilitate understanding. + Identifies, resolves, or escalates, and tracks issues of all customer interactions in a work management tool (ServiceNow) or as determined by the client. + Aids in information to the customer in a prompt manner. + Uses judgment to anticipate customer service needs, resolves routine issues, and takes action accordingly, consistently providing high level quality service. + Manage continuous improvement through ongoing collection of data and information regarding customer requirements. + Understands and responds to others using active listening skills and tactful communication. + Ability to perform first-line troubleshooting for customers. + Ability to resolve issues following the parameters and guidelines of the client. + Help new and developing team members. + Demonstrate proactive business and customer service mentality, assuming ownership over solutions with a desire and willingness to be flexible and adaptable. + Other duties as assigned. **Qualifications** **Here's What You Need** + Requires a high school diploma or GED + Knowledge of and experience using various computer applications including Microsoft Office Suite + Technology savvy with an interest in new generation technology - comfortable doing things a different way, troubleshooting, and recommending new technology. + Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment. **Minimum Skills Required:** + Must possess problem-solving skills. + Exceptional communication skills, both oral and written. + Proficient in Microsoft and Adobe toolsets, including Excel, Word, PowerPoint, Acrobat, etc. + Highly motivated with the ability to handle and manage multiple tasks at any one time. + Ability to forge new relationships, individual and teaming in nature. + Must be a Self-starter, that can work independently and as part of a team. + Ability to follow instructions for logging into a computer and launching various applications + Ability to navigate the applications and programs utilized including opening and closing windows, select portions of text or other items using the mouse, copy/cut and paste text + Ability to successfully handle customer requests and document in work management tools and applications. + Strong interpersonal skills with the ability to communicate in a professional, and articulate manner to individuals from diverse backgrounds. + Effective listening skills to include cognitive ability to locate and convey requested information + Excellent organizational, analytical, and problem-solving skills with high-level attention to detail with good follow up and follow through skills. + Proven ability to multitask and prioritize in a fast-paced environment with changing priorities; adaptable to change and a quick learner. + Ability to handle sensitive and confidential information appropriately. + Continuous learner/improvement mindset, desire to learn quickly with a commitment to excellence. + Positive attitude; tolerance for dealing with difficult customers and stressful situations. + Dependable and accountable. **Desired Qualifications:** + Experience in a customer service role. + Experience supporting customers in a virtual environment. **Our Commitment to you / overview of benefits** + Medical, Dental and Vision Insurance; Wellness Program + Flexible Spending Accounts (Healthcare, Dependent Care, Commuter) + Short-Term and Long-Term Disability options + Basic Life and AD&D Insurance (Company Provided) + Voluntary Life and AD&D options + 401(k) Retirement Savings Plan with matching after one year + Paid Time Off **Reports to:** Delivery Manager **Working Conditions** + Professional remote office environment. + Ability to work Mon-Fri 8am to 5pm EST. + Must be physically and mentally able to perform duties extended periods of time. + Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position. + Must be able to establish a productive and professional workspace. + Must be able to sit for long periods of time looking at computer screen. + May be asked to work a flexible schedule which may include holidays. + May be asked to travel for business or professional development purposes. + May be asked to work hours outside of normal business hours. **Other Duties:** _Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice._ **_Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law._** **Pay Range** USD $15.00 - USD $17.00 /Hr. Submit a Referral (**************************************************************************************************************************** **Can't find the right opportunity?** Join our Talent Community (********************************************************** or Language Services Talent Community (******************************************************** and be among the first to discover exciting new possibilities! **Location** _US-_ **ID** _103792_ **Category** _Customer Service/Support_ **Position Type** _Full-Time Hourly Non Exempt_ **Remote** _Yes_ **Clearance Required** _None_
    $15-17 hourly 18d ago
  • Technology Support Technician

    Santa Fe Community College 3.8company rating

    Information technology internship job in Santa Fe, NM

    Compensation: $19.64 - $24.52 CS114 Compensation Type: Hourly Employment Type: Regular FLSA: Non-Exempt Scheduled Weekly Hours: 40 Performs specialized duties related to the department's technology support functions. Must be committed to serving a diverse college community. Actively participates in and contributes to continuous quality improvement. Duties & Responsibilities Provide technical support to the SFCC Community remotely, over the phone, via email, or in person Provide technical support for services, software, and technologies identified in the OIT Service Catalog. Primary duties include the maintenance, repair, and troubleshooting of campus classroom and office hardware and software packages. Document, track, and monitor customers' requests in the OIT ticketing system. Provide follow-up to customers' requests to ensure proper response and satisfactory resolution. Coordinate with other OIT team members and departments to resolve customer problems. Troubleshoot and resolve problems to satisfy tickets, work orders, and incidents. Complete necessary research and on the job training to resolve tickets, work orders, and incidents in a timely and efficient manner. Accurately record, update, and document customers' requests desk ticketing system with accuracy an proficiency. Correctly escalate unresolved tickets, incidents and work orders to appropriate OIT team members. Perform diagnostic tests and troubleshooting to identify customer issues. Assist in the development of technical documentation and knowledge base articles effective in quickly addressing customers' problems. Maintain and update hardware and software inventory utilizing OIT standard practices. Maintain, support, and monitor servers and software related to classroom functionality. Educate customers on procedures for resolving or preventing recurrence of technical problems. Discuss technical issues with customers in non-technical and comprehensive terms, while maintaining a customer service focus. Operate, support, and work with equipment, such as smartboards, AV system integration products, projectors, computers, thin clients, servers, printers, tablets, phone, and other devices. Support and maintenance of audio-visual equipment. Complete OIT related support for large events, such as conferences, graduations, and departmental meetings. Assists in the creation and implementation of new technology related processes and documentation. Ability to evaluate and implement new and replacement technologies. Develop and test device image standards, including OIT Security and configuration standards and customer requirements. Attend educational programs, workshops, and seminars to learn new develpments in the IT industry. Repair or Replace non-functional hardware. Perform new initiatives, change management, and project duties as assigned. Perform other duties as assigned. Knowledge, Skills and Abilities Technical Capacity and Initiative Strong customer service and client focus Strong problem solving and technical analysis skills Organization skills and ability to manage multiple assignments and priorities Commitment to privacy, security, and confidentiality Effective oral and written communication skills Knowledge of Microsoft and Macintosh operating systems Knowledge and skills in troubleshooting and configuration of computer hardware, printers, projectors, software installation, system maintenance, and operations Basic knowledge of networking principles Skills in utilizing and deploying Microsoft Office and Adobe productivity productions Knowledge of related ITIL V3 principles and practices Skills with Active Directory object management and group policy Skills in working with SCCM and other client management tools Ability to collaborate with Office of information technology, as well as the general campus with courtesy, tact, and good judgment Knowledge of AV system integration products, such as Extron and Crestron Current and demonstrated knowledge in applicable course content Knowledge of current teaching methodologies and practices, such as cooperative learning, service-learning, traditional and alternative assessment Online and blended course delivery Diverse learning styles Evaluation methodologies Record keeping Curriculum design and planning Must possess strong oral and written communication skills Skill in problem solving, time management, computer use, listening and critical thinking Must have sensitivity to the understanding of diverse academic, socioeconomic, cultural, special needs, and ethnic backgrounds of college students. Ability to communicate information and ideas, speak clearly, work with students with learning differences and disabilities Work Hours Based on required coverage schedule. Occasional evening and weekend work may be required. Physical Demands The work is typically performed while sitting at a desk or table or while intermittently sitting, standing, stooping, walking, bending, or crouching. The employee frequently lifts light and occasionally heavy objects, climbs ladders, uses tools or equipment requiring a high degree of dexterity. The work is typically performed in an office or computer room. Instructions to Applicants: Please add the following documents to your application in the "Resume Drop Box" section of your application: Resume Cover Letter Unofficial Transcripts (Official transcripts will be required upon hire.) Best Consideration Date: [12/08/2025] Minimum Qualifications: Minimum Qualifications: Associate's degree in Computer Science, Computer and Information Technologies or a related field One year of experience related to the major duties Equivalent related experience may be substituted for education on a year for year basis Education above Associate's degree may be substituted for experience on a year for year basis Preferred Qualifications: MCDST and CompTIAA+ certification Experience with the installation, configuration and troubleshooting of Windows operating system and other office productivity applications including Microsoft Office and Adobe products Experience supporting desktops, laptops, tablets, thin clients, projectors and a variety of peripherals Applicable experience in a higher education setting Additional Comments to Applicants: Applications are disqualified in the first level of review if they do not meet all Minimum Qualifications listed in this job posting. (Years of experience are calculated based upon numbers of hours worked per week. Example: 2 years of experience working 20 hours per week equals 1 year of experience.) Relevant experience pertains to Minimum Qualifications, Job Summary/Basic Function, and Preferred Qualifications/Knowledge, Skills and Abilities described in this job posting. ASSUMPTIONS ARE NOT MADE at any level of SFCC's Hiring Process if information presented in the application material does not clearly address the Minimum Qualifications, Job Summary/Basic Function, and Preferred Qualifications/Knowledge, Skills and Abilities. Number of pages of application material will not negatively/positively affect your application, however, LACK OF DETAIL may. EEO Statement: As an EEO employer, Santa Fe Community College will not discriminate in our employment practices based on an applicant's race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, serious medical condition or status as a protected veteran or spousal affiliation. Santa Fe Community College hires only U.S. citizens and individuals lawfully authorized to work in the U.S. ADA Statement: The SFCC is an EOE and Affirmative Action Employer. In compliance with the Americans with Disabilities Acts (ADA and ADAAA), SFCC will provide, if requested, reasonable accommodation to applicants in need of access to the application, interviewing and selection processes. SFCC Recruiting Statement: Santa Fe Community College is a Hispanic-serving institution, which neighbors the eight northern Indian pueblos in Northern New Mexico. We are committed to attracting and retaining highly qualified and diverse faculty and staff. SFCC strives to make our campus a place where all individuals feel welcome, nurtured, and valued. At the heart of SFCC's mission - Empower Students, Strengthen Community. Empoderar a los Estudiantes, Fortalecer a la Comunidad - is a commitment that higher education and opportunity should be open to everyone. SFCC fosters a welcoming environment and a climate of inclusivity for students, faculty, and staff. Join the SFCC team in working to empower students and strengthen community! For additional jobs apply at *********************
    $19.6-24.5 hourly Auto-Apply 44d ago
  • Information Technology Specialist

    Akicita Federal, LLC

    Information technology internship job in Santa Fe, NM

    Job DescriptionLocation: Santa Fe Indian Health Center (SFIHC), with support to Cochiti, San Felipe, and Santa Clara Health CentersType: Full-Time, On-SiteContract: Non-Personal Services ContractSchedule: Monday-Friday, 8:00 AM - 4:30 PM (Up to 40 hours/week; occasional holidays/weekends/on-call as needed) Position OverviewThe Information Technology Specialist provides comprehensive IT support services to the Santa Fe Indian Health Center and designated satellite clinics. This role is responsible for systems administration, network support, VM cloud server operations, helpdesk troubleshooting, IT security compliance, and end-user technical assistance. The position requires full administrative access to critical IT infrastructure and adherence to all IHS security, privacy, and operational standards. Key ResponsibilitiesSystems Administration-Manage and maintain Windows systems, applications, and platforms supporting RPMS and EHR systems.-Configure, install, and rebuild servers, peripherals, directories, storage, and services according to IHS standards.-Maintain installation and configuration procedures and contribute to system standards.-Recommend and implement automation and administration innovations. VM Cloud Server Management-Configure, monitor, and troubleshoot virtual machine cloud environments.-Manage system security, backups, and disaster recovery processes.-Perform routine and advanced maintenance ensuring availability and performance of VM-based systems. Helpdesk / End-User Support (ServiceNow Portal)-Diagnose and resolve software, hardware, and network issues for end-users.-Provide in-person and phone support.-Evaluate and manage tickets, communicate with users, and escalate to Tier 2 as required.-Train staff on IT systems and applications as needed. Network Administration-Identify and resolve network connectivity, performance, and security issues.-Assist SFIHC and Albuquerque Area IT staff with network troubleshooting and optimization.-Perform routine network performance reviews and maintenance activities. Operations & Maintenance-Perform system monitoring, verifying integrity and availability of all hardware, servers, network resources, and processes.-Conduct security monitoring and ensure compliance with IHS IT security policies.-Manage backup operations, validate data integrity, and execute required purging procedures.-Perform OS patches, upgrades, and configure new services.-Optimize CPU, memory, and disk utilization based on operational needs.-Maintain data-center monitoring of equipment. User & Access Management-Create, modify, and delete user accounts in Active Directory.-Ensure adherence to all HIPAA, Privacy Act, and IHS policies in handling sensitive information. Communication & Reporting-Submit weekly hours/timesheets for COR approval.-Work independently, providing technical guidance to IHS staff when necessary.-Participate in required meetings, orientations, and training as mandated by IHS. Minimum Qualifications EducationBachelor's Degree in Computer Science or equivalent field (required). Proof of degree required prior to assignment. Experience-5+ years VM cloud server experience (required).-5+ years Network Administration experience (required).-5-10 years Helpdesk / IT Support experience.-3-10 years IT Specialist experience.-2-5 years SharePoint Server experience.-Experience with EHR/RPMS systems (preferred).-2-5 years VOIP phone applications experience. Certifications (Required)-VM Cloud Server Professional Certification.-Certified Network Specialist (CNA). Additional Requirements-Valid driver's license (may operate GSA vehicles).-Ability to pass Level I & II background investigations per Public Law 101-630 (Indian Child Protection & Family Violence Act).-Immunization compliance (MMR, Varicella, TB screening, Hepatitis B, Influenza, Tdap).-Must complete mandatory training (ISSA, Child Protection, Trauma-Informed Care, FWA training).-Must obtain fingerprint clearance prior to start (processing may take up to 6 months).-Must wear government-issued ID badge and comply with all IHS conduct standards.
    $63k-88k yearly est. 11d ago
  • Part-Time IT Support Technician

    Santa Fe Animal Shelter and Humane Society 3.9company rating

    Information technology internship job in Santa Fe, NM

    Part-Time IT Support Technician Job Description Job Title: Part-Time IT Support Technician Reports To: To be determined FLSA Status: Non-Exempt Pay Rate: $22.00 per hour Schedule: 20-30 hours per week; occasional evening and weekend hours as required by project needs or emergencies Location: On-site at Santa Fe Animal Shelter Position Summary: The IT Support Technician serves as the on-site liaison and support for our contracted Managed Service Provider (MSP), ensuring prompt and efficient handling of all IT-related issues and project support needs. This individual contributor role is responsible for hands-on troubleshooting, preventative maintenance, and technical support for both hardware and software systems used across the organization. Key Responsibilities: - Serve as the on-the-ground support resource for the Shelter's MSP. - Follow up on internal help desk tickets submitted by SFAS staff to ensure timely resolution. - Perform on-site workstation troubleshooting, hardware repairs, and peripheral device installations as directed by MSP. - Assist in server troubleshooting and diagnostics under the guidance of the MSP. - Provide hands-on support when remote MSP tools are not sufficient for issue resolution. - Conduct routine preventative maintenance including cleaning and inspecting of computers, printers, and peripherals. - Provide on-site support for technology-related special projects and upgrades. - Maintain a clean and organized technology work area and document work completed in help ddesk systems. Required Qualifications: - High School diploma or College Degree in Computer Science or related field, or minimum 5 years of equivalent IT support experience. - Proven experience administering and supporting Office 365 environments. - Strong knowledge of Windows 10/11, Windows Server 2016/2019+, and Mac OS. - Familiarity with Active Directory and Group Policy management is preferred. - Experience with networked environments, including routers, switches, and access points. - Prior exposure to Sophos Firewalls is a plus. - Excellent problem-solving skills and attention to detail. - Ability to work independently, follow instructions, and communicate effectively with non-technical staff. Work Schedule and Expectations: - Part-time position (20-30 hours/week), with flexibility based on project needs. - Occasional evening or weekend work required for specific projects, with advance notice. - Prompt and appropriate response expected during emergency technical issues. Santa Fe Animal Shelter is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.
    $22 hourly 24d ago
  • Computer Technician I

    Enercon Services 4.5company rating

    Information technology internship job in Los Alamos, NM

    ENERCON Services Inc., doing business for the Federal Government through our wholly owned subsidiary, ENERCON Federal Services (EFS), provides engineering and environmental services to many branches of the Federal Government. With extensive experience in engineering design, nuclear safety, decommissioning and environmental services, we are actively supporting large and small projects throughout the DOE complex. EFS also has current experience supporting operations and decommissioning efforts at US Army Corps of Engineers and National Nuclear Security Administration (NNSA) facilities. Job Description We are currently recruiting for an experienced Computer Technician I to represent ENERCON at a customer site in Los Alamos, NM . This role requires a currently active DOE Clearance (US Citizenship Required). DUTIES INCLUDE: • Update knowledge and skills to keep up with rapid advancements in computer technology • Provide technical support to designers, engineers and other team members throughout a major VoIP deployment and implementation process • Test and verify telecom hardware and support peripherals to ensure that they meet specifications and requirements, by recording and analyzing test data • Monitor functioning of VoIP and telecom equipment and make necessary modifications to ensure the system operates in conformance with specifications • Analyze information to determine, recommend, and plan layout, including type of computers, telephones, and peripheral equipment modifications Qualifications MINIMUM QUALIFICATIONS: • Bachelor degree in computer science or related field or equivalent training/education required • At least 2 years of relevant experience required • Verbal and written communication skills, problem solving skills, customer service and interpersonal skills • Basic ability to work independently and manage one's time • Basic knowledge of network and computer hardware and software • Knowledge of network/computer software, such as configuration management software, desktop communications software, network services software and internet directory services software • Must possess a DOE "L" or "Q" clearance or the ability to obtain a DOE "L" or "Q" Clearance (US CITIZENSHIP REQUIRED) Additional Information ENERCON Services is a 34-year old, engineering and technical services consulting company, providing premier services to companies in the energy, utility, and industrial verticals, as well as to governmental agencies across the US and Internationally. ENERCON is fully owned by our employees, and offers excellent benefits and career opportunities. To learn more about ENERCON, visit us at enercon.com . ENERCON does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.
    $32k-44k yearly est. 1h ago
  • Supply Chain IT Transformation Tech Lead

    Cardinal Health 4.4company rating

    Information technology internship job in Santa Fe, NM

    **_What Application Development & Maintenance contributes to Cardinal Health_** Information Technology oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delivers Information Technology solutions and strategies that enable operations and drive business value. Application Development & Maintenance performs configuration or coding to develop, enhance and sustain the organization's software systems in a cross-functional team environment through adherence to established design control processes and good engineering practices. This job family programs and configures end user applications, systems, databases and websites to achieve the organization's internal needs and externally-facing business needs. Application Development & Maintenance partners with business leaders, investigates user needs and conducts regular assessments, maintenance and enhancements of existing applications. **_Job Summary_** We are seeking a highly skilled Technical Lead with deep expertise in Java Spring Boot, API & Microservices architecture, cloud-native development (GKE/Kubernetes), integration patterns, event-driven systems, and modern identity management. The ideal candidate will be a hands-on engineer who can lead design and delivery of scalable platforms while driving enterprise and industry standards, ensuring security and compliance, and mentoring engineering teams. In addition, experience with PLC (Programmable Logic Controllers) and integrating industrial/operational technology with enterprise systems is highly valued, as it enables bridging IT and OT environments in a secure and scalable way. **_Responsibilities_** + Technical Leadership + Lead a team of engineers in designing, building, and deploying scalable enterprise applications. + Define and enforce enterprise architecture patterns, industry standards, and compliance requirements. + Partner with product managers and architects to translate business requirements into technical solutions. + Full Stack Engineering + Design and develop backend services using Java, Spring Boot, and Microservices architecture. + Develop RESTful and GraphQL APIs with strong security, scalability, and observability principles. + Contribute to front-end integration (React/Angular or equivalent) as needed. + Cloud & Platform Engineering + Deploy, manage, and optimize workloads on Google Kubernetes Engine (GKE) and other cloud-native services. + Implement containerized solutions, automated pipelines, and GitOps principles for deployment and scaling. + Integration & Event-Driven Architecture + Design and implement integration patterns with third-party APIs, enterprise systems, and OT environments. + Build event-driven and asynchronous solutions leveraging Kafka, Pub/Sub, or equivalent. + Ensure solutions are secure, resilient, and support high availability. + Identity & Security + Implement and manage authentication and authorization using Okta (OAuth 2.0, OIDC, SAML, MFA, RBAC). + Drive best practices for application security, compliance, and enterprise identity standards. + Mentorship & Collaboration + Mentor engineers, conduct code reviews, and promote a culture of learning and innovation. + Drive cross-team collaboration with QA, DevOps, and Product teams to ensure smooth delivery. **_Qualifications_** + 8+ years of hands-on software engineering experience, including 2+ years in a Tech Lead role preferred. + Strong experience with Java, Spring Boot, Microservices, RESTful APIs preferred. + Hands-on experience deploying applications on Kubernetes preferred (preferably GKE). + Strong knowledge of enterprise standards, architecture patterns, and compliance frameworks preferred. + Solid understanding of integration design patterns and working with external APIs preferred. + Experience with event-driven architecture preferred (Kafka, Pub/Sub, or similar). + Expertise in identity and access management using Okta preferred (authentication, authorization, SSO). + Knowledge of database technologies preferred (SQL/NoSQL). + Strong problem-solving, system design, and architecture skills preferred. + Experience with front-end frameworks preferred (React, Angular, or Vue). + Familiarity with CI/CD pipelines and DevSecOps practices preferred. + Exposure to observability tools preferred (Prometheus, Grafana, ELK, Splunk). + Knowledge of PLC preferred (Programmable Logic Controllers) and integration with enterprise/industrial systems. + Experience in regulated industries preferred (Healthcare, Pharma, Finance, Manufacturing) . **_What is expected of you and others at this level_** + Applies advanced knowledge and understanding of concepts, principles, and technical capabilities to manage a wide variety of projects + Participates in the development of policies and procedures to achieve specific goals + Recommends new practices, processes, metrics, or models + Works on or may lead complex projects of large scope + Projects may have significant and long-term impact + Provides solutions which may set precedent + Independently determines method for completion of new projects + Receives guidance on overall project objectives + Acts as a mentor to less experienced colleagues **Anticipated salary range:** $123,400 - $176,300 **Bonus eligible:** Yes **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 11/08/2025 *if interested in opportunity, please submit application as soon as possible. The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************
    $123.4k-176.3k yearly 60d+ ago
  • Forest Development Tech Intern

    Santa Clara Pueblo Administrative

    Information technology internship job in Espanola, NM

    Incumbent works under the direct supervision of the Forest Development & Restoration Manger (supervisor). Routine supervision and technical duties are performed under direction of supervisor who specifies scope of project, objectives to be met and results expected. Instructions are provided for new or unusual aspect of work. Unusual or unprecedented situations are referred to the supervisor. Work is reviewed at appropriate intervals for technical adequacy, accomplishment of objectives and coordination with other Forestry section activities. This job description is illustrative only of the responsibilities performed by this position and is not all inclusive. ESSENTIAL DUTIES AND RESPONSIBILITIES: Performs partial range of administrative duties on an as needed basis and as directed by Forest Development and Restoration Manager. Assists with data collection, data processing, and data analysis for all project activity relating to forest development or restoration. Assists with planning and coordination of the timber stand improvement program; assist with prescribing cutting practices based on an examination of stand conditions and aesthetic or other resource requirements; consults with others, such as wildlife specialist as required. Assists with planning and coordination of the reforestation program; assist with prescribing techniques in seed collection, site preparation, and tree planting to meet rigid silvicultural standards. Assures that other regimes of wildlife, cultural sites, aesthetics, etc., have been considered. Assists with coordinating with greenhouses and seed processors to ensure adequate seed supplies are being grown for reforestation needs and associated planting acreages and tree species. Assists with examining forest for disease and insect outbreaks and makes recommendations for treatments and preventative measures to ensure healthy forest conditions. Potential to assist in writing and developing contracts and working closely with many outside agencies on timber stand improvement, reforestation, and restoration projects. Potential to assist in preparation and creation of successful proposals to get additional funding for future projects and activities under forest development or restoration. Forest Development and Restoration assignments involve the full range of duties concerned with timber stand improvement, reforestation, forest pest detection and control, genetic tree improvement, ecological restoration, and administrative functions. KNOWLEDGE, SKILLS AND ABILITIES: Ideal candidate has an in-depth knowledge of stand conditions, environmental considerations, forest ecological interrelationships, silvicultural and growth characteristics of the major forest cover types found on the Santa Clara reservation. Ideal candidate has basic knowledge of traditional Tribal cultural forest use values in order to effectively provide or obtain information to/from the general Indian population. Must possess effective written, verbal and communication. Must be a team player and positive leader. An in-depth knowledge of computer applications and basic software understanding including: Microsoft Word, Microsoft Excel, Power point, Access, and others. Knowledge of GIS and GPS technology and the ability to locate physical features on the ground and with digital mapping data. Basic knowledge of silvics, dendrology, reforestation methods, timber stand improvement principles and techniques, restoration treatment goals and objectives, and land management policies and procedures sufficient to review and/or assist in developing reforestation program and standards for a wide range of silvicultural situations. Basic knowledge of the interrelationship of physical factors such as climate and soil, and biological factors such as plant and animal associations, genetics, fungi, and soil micro-organisms, and their various influences on the type and timing of silvicultural treatments necessary and appropriate to achieve multiple-use land management objectives. Basic knowledge of forest disease and insect pathogens and the ability to prescribe treatments to reduce existing populations and to prevent additional attacks. Basic knowledge of fire behavior, wildfire pre-suppression and suppression activities. MINIMUM QUALIFICATIONS: High School Diploma or GED equivalent Course work within a Bachelor of Science/Arts degree in Forestry, Ecosystem management, Natural Resources, or similar related field is strongly preferred, but will consider years of experience in the field in lieu of a course work within degree program; Ideal one to three years' experience in forestry/environmental practices; Valid New Mexico Driver's License and insurable through the Tribe's insurance carrier; Must not have any DUI/DWI convictions within the last five (5) years from any Tribal, State or Federal Court; Must pass a background check successfully; and Must pass a drug/alcohol screening. PHYSICAL/WORK ENVIORNMENT: The incumbent must be physically capable and willing to endure extended periods of work under a wide variety of environmental conditions. Approximately 70% of this work is performed in the field. The incumbent must be in good physical condition and be able to traverse hillsides in rough forest terrain as a daily requirement when performing timber cruising, marking, or forest survey assignments. Heavy work such as lifting or digging may occur in emergencies. Wildfire control assignments may involve extremely strenuous and hazardous activity for extended times. Firefighting is not a requirement for this position, however all positions in the forestry department are encouraged to participate and become trained in wildfire suppression . Travel may be periodically required. The incumbent may be required to work occasional nights and/or weekends. Wildfire control assignments may involve extremely strenuous and hazardous activity for extended times. Operating Values: Respect - Treats everyone with courtesy, politeness and dignity. Listens to and communicates with teammates, employees and community members in ways that build mutual and positive working relationships. Citizenship - Follows proper procedures and keeps appropr4iate records. Ensures compliance with regulatory and legal requirements. Caring- Cares about and demonstrates concern for employees and community members. Builds mutually beneficial relationships with employees, vendors and community members. Trustworthiness - Takes actions that build confidence in department and Pueblo of Santa Clara. Demonstrates honesty and high standards of integrity in all interactions. Gains trust and confidence in relationships with teammates and employees at all levels. Fairness - Listens to the concerns of employees and community members. Takes specific actions to ensure the success of employees. Make decisions after careful and appropriate consideration. Responsibility - Takes accountability for the services provided, pursuing excellence in everything you do. Finish what you start rather than surrendering to obstacles or excuses. Continually look for ways to improve you work. Fulfill your obligations and assist in fulfilling the obligations of the Department.
    $26k-40k yearly est. 60d+ ago
  • Vet Tech Student Externship - Western Trails Veterinary Hospital

    Town and Country Veterinary Hospital 3.9company rating

    Information technology internship job in Edgewood, NM

    Practice Western Trails Veterinary Hospital is the premier hospital if you live in Edgewood, Moriarty, Albuquerque, Tijeras, Sandia Park, Estancia, or the surrounding area and need a trusted veterinarian to care for your pet, small farm animals, or livestock. In addition to the hospital and 3-stall barn, we have a full-service mobile unit for house/farm calls. Position Purpose Come extern with us! Heartland Veterinary Partners' Vet Tech Externship Program works to provide externship support for veterinary technician students. Externship length & requirements are dependent upon your university. Requirements/Qualifications Eligibility Must be currently enrolled in an accredited Veterinary Technician School
    $18k-31k yearly est. Auto-Apply 60d+ ago
  • Technical Support Technician

    New Mexico Highlands University 3.5company rating

    Information technology internship job in Las Vegas, NM

    Job Details Main Campus - Las Vegas NM - Las Vegas , NM Full Time Bachelor's Degree $16.24 - $24.00 Hourly None StaffDescription Under the direction of the IT helpdesk Team Lead, the Technical Support Technician ensures proper computer, telephone, printer, and classroom technology operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level. The Technical Support Technician is expected to provide excellent customer service to the campus community and guests. Duties and Responsibilities: • End User Support - provides end-user support of NMHU technology equipment including technical and functional use of equipment and software, provides communications and updates both during and through work order closure. • Technical support - provides hardware and software support including installation, operation, monitoring, maintenance, problem analysis, trouble-shooting, problem resolution and documentation. • Working with the ITS Service Management System - uses, updates and maintains work orders in the IT Service Management System in accordance with departmental procedures. • Administrative Duties - attends meetings, creates and updates documentation, departmental and team processes, updates functional databases, and updates and maintains calendars and schedules as required. • Ongoing Professional Development - attends institutional and departmental training, provides and attends departmental cross training, schedules and attends product demos and reads professional journals to keep informed of technology enhancements. • Perform general problem solving and assistance on a variety of software applications and hardware systems supported by ITS. Prioritize and escalate problems and requests to the appropriate area within the ITS department, when level one and two support cannot solve the problem. Test fixes to ensure problem has been adequately resolved, and perform post-resolution follow-ups to help requests. • Develops training material and help guides, and provides individual instruction and/or training to users. • Assists with the review, evaluation, and recommendation of solutions relating to hardware and software acquisitions and/or network updates. • Assists with research and development initiatives and in the implementation of new technologies and technical troubleshooting. • Assists with the implementation of technology projects with moderate scope and impact. • Handle confidential information with discretion. • Collaborate with team members to develop, improve, and implement policies, procedures, and standards, for improved internal processes and improved customer service experience. • Provide support in other areas of the department if there if there is a shortage of staff, or overflow in workload. • The Technical Support Technician is required to work alternating weekends in addition to hours during the day and evenings Monday-Friday, depending on the needs of the department. On-call availability may be required as needed. • Travel to NMHU centers is required. • Maintain regular attendance. • Perform miscellaneous job-related duties as assigned. Qualifications Minimum Job Requirements: Bachelor's degree in any field, and at least one year of demonstrated experience providing technology support, or associate's degree in any field, and at least 3 years of experience providing technology support, or an equivalent combination of education and experience are acceptable. Preferred Qualifications: • Demonstrated experience supporting Windows and Mac OS. • Demonstrated experience supporting Microsoft Office/Office 365. • Demonstrated experience supporting equipment in an enterprise network environment including computers, printers, projectors, audio-visual equipment, videoconferencing equipment, phones and mobile devices. • Strong interpersonal skills demonstrated effective communication skills translating technical terminology in terms understandable by diverse user groups. • Knowledge of relevant state-of-the-art technology, equipment, and/or technology trends. Special Conditions for Eligibility: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Specialty licensure/certification may be required, as specified by the department. Successful candidate may be subject to a criminal background check. • Must be willing to be available for after-hours support on nights and weekends. • Travel to NMHU centers is required. • Candidate must be able to maintain current New Mexico driver's license. Knowledge, Skills, and Abilities: • Excellent communication skills. • Excellent customer service skills. • Functional and technical knowledge of Windows and Mac OS. • Functional and technical knowledge of Office 365/Microsoft Office Suite, Learning Management Systems, and videoconferencing systems. • Demonstrated ability to perform routine technology maintenance, participate in projects, prioritize work and meet deadlines and basic records maintenance skills. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. • Moderate physical effort. While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands to manipulate, handle, or feel objects, tools, or controls, reach with hands and arms, and talk or hear. May require occasional lifting, handling, pushing, or moving objects up to 50 pounds. May require occasionally ascending/descending a ladder to install or maintain equipment. • Specific vision abilities required by this job include close vision, distance vision, depth-perception, and the ability to adjust focus. Working Environment: • Work is performed in an office/classroom setting • Work with frequent interruptions
    $16.2-24 hourly 52d ago
  • Tier II Help Desk Technician - Journeyman

    ASM Research, An Accenture Federal Services Company

    Information technology internship job in Santa Fe, NM

    Provides ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms. Provides hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Serves as escalation point for Level 1 and Level 2 troubleshooting. ASM Research provides services in support of the Military OneSource Program for military members and their families, similar to a commercial Employee Assistance Program (EAP). This program provides a broad array of information, resources, referrals, and counseling to about 4.7 million persons or "participants," which includes military service members, their families, and eligible civilians at locations worldwide. Services are provided through a 24/7 contact center accessible via internet website, toll free telephone, secure real-time text/video chat, email, or postal mail and include non-medical counseling; financial counseling; tax assistance; spouse education and career information; adoption information; child care; Exceptional Family Member Programs (EFMPs); deployment support; disability information; elder care; educational services for adults, children, and youth; relocation services; pet care; health and wellness coaching; housing assistance; legal service referrals; single service member services; lodging; military benefits; relationship support; skill building services for parenting; spouse relocation and transition; peer-to-peer support; and support for everyday issues (e.g., locating a plumber or automobile mechanic). Military OneSource Tier II Help Desk Technicians provide technical troubleshooting and assistance to Military OneSource program users for the program's cloud computing environment, desktop applications, and cloud-based telephony client, resolving support requests while meeting customer satisfaction and continuous service delivery demands. **Job Responsibilities** + Assists users with logged IT-related incidents when called upon. + Responsible for taking ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible, usually by remote diagnosis on the phone or via Internet online support. + When necessary, elevates issue to the appropriate Tier III resources for cloud computing orcloud-based telephony support. + Maintains excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization. + Plans and implements complex changes on production systems. + Analyzes and assesses the impact and risk of complex risk changes on production systems. + Resolves escalated Level 1/2 incidents affecting the operation/availability of production systems, through troubleshooting and implementing the most complex fixes. + Installs, configures, patches and maintains appropriate technologies (e.g. servers/databases/network/ storage/software solutions). + Performs major upgrades of systems and associated products/software solutions. **Minimum Qualifications** + US citizen and fluent English speaker + Current, active DoD Secret Security Clearance + Bachelor's degree and 5 years of experience providing computer/network user support in a help desk environment (additional 4 years of work experience may be considered in lieu of Bachelor's degree) + Excellent customer service and communications skills + Solid working knowledge of standard computer software (Microsoft Office business suite to include Outlook, Word, Excel, PowerPoint, and Project). **Other Job Specific Skills** + Strong knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams. + Applies standard methodology, techniques, procedures and criteria. + Ability to analyze, troubleshoot and resolve complex system hardware, software or networking related problems. + Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees. + Exceptional customer service skills. + Experience with cloud infrastructure, digital workspace, and storage technology. + ITIL Foundations + AWS Cloud Practitioner + CompTIA A+ CompTIA Cloud **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $28.51 - $41.35 EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.
    $32k-54k yearly est. 10d ago
  • Now Hiring IT and Telecom Field Technicians

    Hardy Industries 3.7company rating

    Information technology internship job in Santa Fe, NM

    Benefits: Flexible schedule Opportunity for advancement Profit sharing This Is Not Your Average Tech Job Are you a hands-on I.T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpdesk tasks - one day you might be installing an operating system, the next you're drilling through walls and running structured cabling across entire buildings, or terminating a 66-block. If you're the kind of person who thrives in the field and loves the variety that comes with every job site, this opportunity is for you. Job Responsibilities Perform a wide range of technical tasks including but not limited to: OS installations, hardware diagnostics, and software setup Structured cabling (including drilling, running, and dressing cables) Telecom work (punch-downs, demarc extensions, etc.) Work independently across various environments: retail, medical, restaurant, and corporate Maintain a high standard of professionalism with clients Be on call and ready to respond to service requests within your territory Preferred Skills & Experience PC and printer troubleshooting experience (a strong plus) At least 1 year of I.T. or Telecom experience, and one of the following: A+ Certification Network+ Certification OR 5+ years verifiable field experience in I.T./Telecom Required Equipment & Qualifications Reliable personal vehicle (Public transportation not accepted) Valid driver's license Must have a standard set of tools for basic I.T. and networking tasks (e.g., screwdrivers, cable testers, crimpers). Laptop with Ethernet port Smartphone with mobile hotspot Ability to accept job assignments based on your availability; being on-call 24/7 is a strong advantage. Punctual, courteous, and presentable Compensation & Perks Paid hourly while on site 1099 contractor position Travel pay included (based on time travel; approx. 80-mile radius from home) App-based tracking for job time and travel Exposure to new and exciting technologies and clients Opportunity to expand your skills and industry knowledge About AMG Tech Support AMG is a trusted provider of I.T. and Telecom solutions to professional offices, medical facilities, restaurants, and retail operations nationwide. We specialize in structured cabling, point-of-sale configurations, and network infrastructure. Our mission is to deliver reliable, scalable, and efficient I.T. services that help our clients stay competitive and connected. Ready to take your I.T. career to the next level? Apply today and join a team that values flexibility, skill, and drive. Compensation: $18.00 - $25.00 per hour About Us Our mission is full dedication to reinventing business models and everyday products with you, the consumer, in mind. From I.T, to Internet and Network Infrastructure.We also have VoIP, Remote support, Webhosting and Design, even assist with Corporate Business structure from small to large. And that's just the start. The Road This Far Hardy Industries, in concept, began in 2004 in a small two story home in the U.S. Virgin Islands. In the years that followed, and a few reincarnations later, AMG Tech Support was formed in the State of Nevada and has become a fixture in providing field technicians nationally for many of the businesses you see every day. Hardy Industries puts into practice years of providing Technical services to institutions and business' ranging from Retail to Telecommunications and brings new versions of these services to you with a new twist.
    $18-25 hourly Auto-Apply 60d+ ago
  • Information Technology Specialist

    Akicita Federal, LLC

    Information technology internship job in Santa Fe, NM

    Fe Indian Health Center (SFIHC), with support to Cochiti, San Felipe, and Santa Clara Health CentersType: Full-Time, On-SiteContract: Non-Personal Services ContractSchedule: Monday-Friday, 8:00 AM - 4:30 PM (Up to 40 hours/week; occasional holidays/weekends/on-call as needed)
    $63k-88k yearly est. Auto-Apply 11d ago
  • IT NOC Offering Lead

    Cayuse Holdings

    Information technology internship job in Santa Fe, NM

    **Job Title:** IT NOC Offering Lead **Cayuse Company:** Cayuse Commercial Operations **Department:** Business Development/IT **Salary:** $160,000.00 - $220,000.00 **Travel:** Less than 25% **The Work** The IT NOC Offering Lead is a dynamic, entrepreneurial leader responsible for building, launching, and scaling a high-growth NOC line of business. This is a hybrid role that combines the rapid innovation cycle and agility of a tech startup with operational excellence and revenue generation targets. The leader will drive business development from lead generation to deal closure, manage hybrid global operations (onshore/offshore), and champion the creation of new, market-disrupting service offerings. This position performs all duties and responsibilities in accordance with the Mission, Vision, and Core Values of Cayuse. **Responsibilities** **Key Responsibilities** + **Startup & New Offering Development** + Product Innovation: Define the vision and roadmap for new NOC service offerings (e.g., AIOps, predictive analytics, specialized cloud monitoring services), from ideation and MVP (Minimum Viable Product) development to full market launch. + Market Validation: Conduct market research, competitive analysis, and client feedback loops to ensure product-market fit for all new and existing services. + Agile Development: Lead agile development cycles for new service features and operational enhancements, embracing rapid iteration and a "fail fast, learn faster" mindset. + Proof of Concept (POC) Management: Manage and execute POCs with lighthouse customers to validate new offerings and refine the service delivery model before general availability. + Tech Stack Selection: Drive the selection and implementation of new, cutting-edge monitoring and automation technologies to support innovative offerings and enhance efficiency. + **Sales & Business Development** + Revenue Generation: Drive the growth of the NOC as a distinct line of business by achieving assigned sales targets and increasing the annual recurring revenue (ARR) of NOC services. + Sales Pipeline & Lead Generation: Proactively identify and generate new leads for existing and new NOC service offerings. Build and manage a robust sales pipeline in collaboration with the core sales and marketing teams. + RFP Management: Lead the technical and operational response to Requests for Proposal (RFPs), ensuring compelling, accurate, and competitive proposals are submitted. + Deal Closure: Provide expert technical support during the sales cycle, conducting client presentations, demonstrating service capabilities, and leading technical negotiations to successfully close deals. + **Leadership & Team Management** + Lead, mentor, and develop high-performing, agile teams (onshore/offshore) capable of both stable operations and rapid innovation. + Define and execute a strategy for building and leveraging both onshore and offshore teams, optimizing for cost efficiency, 24/7 coverage, and specialized skill sets within a lean operational model. + **Network Operations & Service Delivery** + Oversee daily NOC operations within a fast-paced environment, ensuring scope, schedule, and quality adherence and alignment with SLAs. + Ensure continuous monitoring, lead incident response efforts during critical outages, and manage end-to-end service delivery for a diverse client base. + **Other duties as assigned.** **Qualifications** **Qualifications - Here's What You Need** + Education: Bachelor's degree in Computer Science, Information Technology, Business, or a related field, or equivalent work experience. MBA is a plus. + 7+ years of experience in network operations or managed services, with at least 3 years in a leadership role. + Proven track record in B2B sales, business development, or pre-sales engineering related to IT services or managed services is essential. + Experience managing global or geographically dispersed teams (onshore/offshore). + Experience in a startup, greenfield project, or new product launch environment is highly desirable. + Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment. **Minimum Skills:** + Excellent organizational, analytical, and problem-solving skills with high-level attention to detail. + Proven ability to multitask and prioritize in a fast past environment with changing priorities; adaptable to change and a quick learner. + Must be self-motivated and able to work well independently as well as on a multi-functional team. + Ability to handle sensitive and confidential information appropriately + Proficient in MS Office, Word, Outlook, PowerPoint, and Excel. + Strong understanding of network protocols, infrastructure (LAN/WAN), security concepts, and monitoring tools. + Familiarity with emerging technologies like AIOps, cloud monitoring, and automation scripting. + Exceptional leadership, entrepreneurial spirit, and a proactive, "owner" mindset. + Superior communication, presentation, negotiation, and client-facing skills. + Ability to thrive in ambiguity and drive clarity in a fast-paced, high-pressure environment. **Our Commitment to you / overview of benefits** + Medical, Dental and Vision Insurance; Wellness Program + Flexible Spending Accounts (Healthcare, Dependent Care, Commuter) + Short-Term and Long-Term Disability options + Basic Life and AD&D Insurance (Company Provided) + Voluntary Life and AD&D options + 401(k) Retirement Savings Plan with matching after one year + Paid Time Off **Reports to: Senior Managing Director** **Working Conditions** + Professional remote office environment. + Must be physically and mentally able to perform duties extended periods of time. + Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position. + Must be able to establish a productive and professional workspace. + Must be able to sit for long periods of time looking at computer screen. + May be asked to work a flexible schedule which may include holidays. + May be asked to travel for business or professional development purposes. + May be asked to work hours outside of normal business hours. **Other Duties:** Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. **Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law.** **Pay Range** USD $160,000.00 - USD $220,000.00 /Yr. Submit a Referral (********************************************************************************************************************************* **Can't find the right opportunity?** Join our Talent Community (********************************************************** or Language Services Talent Community (******************************************************** and be among the first to discover exciting new possibilities! **Location** _US-_ **ID** _103676_ **Category** _Business Development_ **Position Type** _Full-Time Salary Exempt_ **Remote** _Yes_ **Clearance Required** _None_
    $160k-220k yearly 30d ago
  • IT Security Analyst

    New Mexico Highlands University 3.5company rating

    Information technology internship job in Las Vegas, NM

    Job Details Main Campus - Las Vegas NM - Las Vegas , NM Full Time Bachelor's Degree $57000.00 - $57000.00 Salary None Day/AM StaffDescription The IT Security Analyst will assist the Network Manager with ongoing security efforts, including but not limited to data loss prevention, incident response, system security configuration and management, identity protection, and more. Occasionally, this role will support broader IT tasks such as desktop, server, and network support, to include campus wide cybersecurity training. DUTIES AND RESPONSIBILITIES: Install, maintain and manage cybersecurity software agents and related software Plan, document, and execute IT projects with a structured approach Handle confidential information with discretion Assist in the development and implementation of comprehensive security policies within Microsoft 365, including Data Loss Prevention (DLP) strategies, Microsoft Defender for Identity (MDI) configurations, and Cisco Security Cloud Provide support in tailoring security policies to meet the organization's needs and compliance requirements and collaborate with the network manager, CISO, and Third-party security vendors in regular collaboration to address emerging threats Assist IT leadership during security incident investigations and response activities, including evidence gathering, data analysis, and coordination with various teams to mitigate security incidents Conduct ongoing research on the latest security best practices, providing insights and recommendations to enhance the organization's security posture Assist in the development and implementation of IT security policies and procedures, ensuring they align with organizational objectives and compliance standards Manage, monitor, and defend against security threats, intrusion detection systems (IDS), antivirus software, and other security tools Perform regular security audits and risk assessments to identify vulnerabilities and recommend improvements Respond to and resolve security incidents, including data breaches, malware attacks, and phishing attempts Collaborate with other IT staff to maintain and update security software and hardware Provide training and guidance to campus community regarding security best practices, including password management, phishing awareness, and data protection Provide guidance and assistance in proper backup, disaster recovery, and business continuity planning for IT systems Collaborate with team members to make recommendations for improved internal processes, and improved customer service experience Receive cross-training in other areas of the department and provide support in covering those areas if there is a shortage of staff, or overflow in workload Maintain technically current and relevant through self-directed professional reading, developing and maintaining professional contacts, professional development, and training Develop training material and help guides for users and support staff Assist with training of new hires within the department Maintain regular attendance Assist in the development and implementation of comprehensive security policies within Microsoft 365, including Data Loss Prevention (DLP) strategies, Microsoft Defender for Identity (MDI) configurations, and Cisco Security Cloud Provide support in tailoring security policies to meet the organization's needs and compliance requirements and collaborate with the network manager, CISO, and Third-party security vendors in regular collaboration to address emerging threats. Assist IT leadership during security incident investigations and response activities, including evidence gathering, data analysis, and coordination with various teams to mitigate security incidents. Conduct ongoing research on the latest security best practices, providing insights and recommendations to enhance the organization's security posture. Assist in the development of IT security policies and procedures, ensuring they align with organizational objectives and compliance standards. Manage, monitor, and defend against security threats, implement firewall rules, intrusion detection systems (IDS), antivirus software, and other security tools. Perform regular security audits and risk assessments to identify vulnerabilities and recommend improvements Respond to and resolve security incidents, including data breaches, malware attacks, and phishing attempts Collaborate with other IT staff to maintain and update security software and hardware. Provide training and guidance to campus community regarding security best practices, including password management, phishing awareness, and data protection Provide guidance and assistance in proper backup, disaster recovery, and business continuity planning for IT systems Complies with University policies, procedures and administrative directives, as well as state, federal, and local laws, regulations, and ordinances. Performs other related duties as assigned. MINIMUM REQUIREMENTS: EDUCATION: Bachelor's degree in Computer Science with 2 years of demonstrated experience performing hands on technical cyber security support in a college or university environment or an equivalent combination of education and experience are acceptable. Ability to pass a pre-employment background check. Hands on experience with IPS and IDS systems. Qualifications KNOWLEDGE, SKILLS, & ABILITIES: Skill and ability to work effectively with a wide range of constituencies Demonstrated knowledge of security frameworks, risk management, and compliance requirements (e.g., NIST, ITIL, CIS, etc.) Experience with exposure to areas such as threat detection and response, vulnerability management, network security, and endpoint protection Familiarity with cloud security platforms and SaaS applications Ability to work both independently and collaboratively as part of a team Ability to maintain emotional control under stress Working knowledge of Microsoft applications, operating systems, switches, firewalls, domain controllers, IDP systems, and remote user connectivity Good oral, written, and interpersonal communication skills Advanced knowledge and understanding of a wide range of computer, networking software, hardware systems, and related technologies Ability to install, configure, and maintain personal computers, networks, and/or related hardware or software Ability to communicate technical information to non-technical audience PHYSICAL DEMANDS: Standing…………………………………………………………………………..Frequently Walking……………………………………………………………………………Frequently Bending……………………………………………………………………………Frequently Squatting………………………………………………………………….……..Frequently Climbing …………………………………………………………………….……Frequently Kneeling ………………………………………………………………………….Frequently Lifting up to 50 pounds…..………………………………..…………..…Frequently WORK ENVIRONMENT: Work is performed in a typical interior/office work environment; Work with frequent interruptions; No or very limited exposure to physical risk. Moderate physical effort. May require occasional lifting, handling, pushing, or moving objects up to 50 lbs.
    $57k-57k yearly 52d ago
  • IT Support Specialist I

    ASM Research, An Accenture Federal Services Company

    Information technology internship job in Santa Fe, NM

    Provides ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provides hardware/software support at the operating system-level across pre-defined server and network areas. Responsible for Level 1 basic level troubleshooting. + Implements routine changes on production systems per direction and guidance from Administrators. + Supports the integration of new technologies into existing infrastructure. + Resolves Level 1 incidents affecting the operation/availability of production systems, through troubleshooting and implementing known fixes. + Deploys standard repeatable build outs. + Supports the patching and maintenance of appropriate technologies (e.g. servers/databases/network/ storage/software solutions). + Supports routine backup strategies and disaster recovery tests. + Reviews system performance indicators and raises issues to more senior level team members. + Assists with monitoring vendors' release notes and contributes to the implementation of necessary upgrades and patches as required. + Maintains third-party tools. + May make proactive suggestions for service improvements. **Minimum Qualifications** + HS Diploma or GED; Bachelor's Degree in Information Technology, Computer Science or a related field preferred or equivalent relevant experience. + 1- 2 years of experience in information technology, systems administration or other IT related field. + Hours for this position are roughly 11P-8A ET including weekends. **Other Job Specific Skills** + Knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams. + Applies standard methodology, techniques, procedures and criteria. + Ability to troubleshoot and resolve basic/routine system hardware, software or networking related problems. + Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees. + Strong customer service skills. + Experience with cloud infrastructure, digital workspace, and storage technology a plus. **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $20-$23/hr EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.
    $20-23 hourly 18d ago
  • IT Helpdesk Team Lead

    New Mexico Highlands University 3.5company rating

    Information technology internship job in Las Vegas, NM

    Job Details Main Campus - Las Vegas NM - Las Vegas , NM Full Time 2 Year Degree $27.88 - $32.69 Hourly None StaffDescription Under the general direction of the ITS Director, The IT Helpdesk Team Lead position plays a pivotal role in ensuring the smooth and efficient operation of the NMHU Las Vegas, NMHU IT Help Desk. As the primary point of contact for IT support services, this position is responsible for overseeing daily Help Desk activities, managing task prioritization, and fostering a customer-centric environment for students, faculty, and staff. This role combines technical oversight with leadership responsibilities, including supervising a team of employees and student employees, maintaining service schedules, and ensuring adherence to IT service management processes through platforms like Brightspace. The IT Helpdesk Team Lead also acts as a subject matter expert for Level 1 and Level 2 support, guiding the team in incident resolution, request fulfillment, and knowledge management. With a strong emphasis on communication, professionalism, and continuous improvement, the IT Helpdesk Team Lead is instrumental in shaping the user experience and operational excellence of IT services across the institution. Duties and Responsibilities: Manage and lead a team of IT helpdesk technicians, providing guidance, coaching, and support to ensure high performance and productivity. Develop and implement onboarding and offboarding processes, ensuring smooth transitions for new hires and departures, including provisioning and deprovisioning of accounts, hardware, and software. Oversee access management processes, including user account creation, permissions management, and access reviews, to ensure compliance with security policies and regulatory requirements. Monitor network services and infrastructure, proactively identifying and resolving issues to minimize downtime and optimize performance. Implement and maintain an asset management system, ensuring accurate tracking and inventory of IT assets, including hardware, software licenses, and peripherals. Prioritize and assign helpdesk tickets, ensuring timely resolution of technical issues and adherence to service level agreements (SLAs). Monitor helpdesk performance metrics, analyze trends, and implement strategies for continuous improvement. Act as a point of escalation for complex technical issues, providing hands-on support and guidance to resolve critical incidents. Collaborate with other IT teams and departments to facilitate cross-functional projects and initiatives. Identify training needs and opportunities for skill development within the helpdesk team, organizing training sessions and workshops as needed. Stay informed about industry best practices, emerging technologies, and trends in IT support to ensure the helpdesk remains up-to-date and efficient. Other duties as assigned Qualifications Minimum Job Requirements: Associate degree in any field, and 4 years of experience providing technical customer support. . Preferred Qualifications: Preferred bachelor's degree in information technology, Computer Science, or a related field. Proven experience (3 years) in a helpdesk management role, preferably in a fast-paced healthcare environment. Strong technical background with expertise in troubleshooting hardware, software, and network issues. Excellent leadership and communication skills, with the ability to motivate and inspire team members. Solid understanding of ITIL framework and helpdesk best practices. Experience with helpdesk ticketing systems (e.g., OS, ServiceNow, Fresh service) and remote support tools. Ability to work under pressure and handle multiple priorities effectively. IT certifications (e.g., ITIL, CompTIA A+, Microsoft Certified Professional) are a plus. Must possess a valid Driver's License. Proficient in speaking, reading and writing the English language. Special Conditions for Eligibility: • The work schedule for the Help Desk Lead Technician is typically Monday-Friday 8:00 AM-5:00 PM, however, schedule shifts to include weekends and evenings may be required during peak times, and times where coverage is needed in other areas of the department. • Specialty licensure/certification may be required, as specified by the department. Successful candidate may be subject to a criminal background check. Knowledge, Skills, and Abilities: • Excellent communication skills. • Excellent customer service skills. • Demonstrated ability to provide leadership and guidance. • Demonstrated ability to be proactive. • Demonstrated ability supporting Windows and Mac OS. • Demonstrated ability supporting Office 365, Brightspace, and ZOOM. • Demonstrated ability troubleshooting common computer problems. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Moderate physical effort. While performing he duties of this job, the employee is regularly required to stand, walk, sit, use hands to manipulate, handle, or feel objects, tools, or controls, reach with hands and arms, and talk or hear. May require occasional lifting, handling, pushing, or moving objects up to 50 pounds. • Specific vision abilities required by this job include close vision, distance vision, depth-perception, and the ability to adjust focus. Working Environment: • Work is performed in an office/classroom setting.
    $27.9-32.7 hourly 52d ago

Learn more about information technology internship jobs

How much does an information technology internship earn in Santa Fe, NM?

The average information technology internship in Santa Fe, NM earns between $23,000 and $48,000 annually. This compares to the national average information technology internship range of $26,000 to $47,000.

Average information technology internship salary in Santa Fe, NM

$33,000
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