Information technology internship jobs in South Burlington, VT

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit

Major Goals and Responsibilities: · Provide remote technical support to clients over the phone using remote control tools · Conduct onsite technical support at client location as needed · Diagnose and resolve workstation, server and network infrastructure issues · User account management Add/edit/disable accounts, setup new application users, etc. · Troubleshoot backup, malware, virus and other technical challenges · Help provision new laptops, desktops and mobile devices · Work with application vendors in troubleshooting application errors · Answer end user questions and remediate issues · Possess the passion for providing great service and the desire to create Raving Fans · Build solid, long-term relationships with team members and our clients · Continue skills development; maintain proficiency in current technologies Products and Services: · Windows 10 & 11 and associated hardware platforms · Windows Server 2012, 2016 & 2019 and associated hardware platforms · VMware or Microsoft Hyper-V virtualization technologies · Anti-virus, Anti-spam and Anti-spyware · Backup and Recovery technologies · Citrix and Microsoft Remote Desktop Services · Firewalls, Routers and Managed Switches · LAN / WAN / Wireless networking hardware and software technologies · Systems Management Software (HP Insight Manager, Dell OpenManage) Prerequisites: · Real world experience in a network administration or help desk position · Strong communication and interpersonal skills · Strong analytical and organizational skills · Desire to do what it takes to solve technical challenges · Industry certifications from CompTIA, Microsoft, Cisco or VMware · Minimum of a two-year college degree or equivalent experience · Strong working knowledge of Workstation and Network Operating Systems, Network Applications and LAN / WAN / Wireless Technologies

This is a doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-5 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.

Job DescriptionThe Courtroom Technician (CT) position is a technical support professional who works with a team of IT specialists in assisting with technology in the courtroom including supporting desktop and laptop computers, office productivity software, audio/video equipment, remote hearings, and general technology for Judicial Branch employees as well as courtroom attendees as required by court proceedings. The CT is primarily responsible for direct technical support in courtrooms and courthouses, and may include other Judicial Branch facilities, offices, and judge chambers in Maine. Even though the CT is an entry level position, the CT must be able to learn to work independently and must be capable of directing escalated problems to the appropriate resources. The CT requires excellent customer service skills and strong communication skills. Response to emergency calls during off hours is required. On the job training will be performed by other state staff as well as may be supplemented by classroom and/or electronic trainings. All training will be approved by the Manager of Technology & Infrastructure. Most duties will be at the CT home base courthouse however regional travel may be frequently requested. Statewide travel is also possible. ESSENTIAL JOB FUNCTIONS • Provides technical support for staff and courtroom participants (either in person or remotely) in the operation of: o Desktops / Laptops of various operating systems o Printers and Scanners o Audio / Video equipment use and setup o User VOIP desk-sets o Document Camera o Audio listening equipment o General presentation software • May be asked to host remote video proceedings in special circumstances • Must be able to diagnose and fix tier 1 computer issues. • Assists with help desk tier 1 trouble tickets. • Participates in the development of the Judicial Branch technical plans and coordinates activities with OIT members, other Judicial Branch personnel, and other agencies with respect to client devices, audiovisual, videoconferencing, telecommunication, and other technical issues. • Installs new equipment and repairs/replaces old equipment in Judicial Branch facilities around the state. • Supports hardware (e.g. Mixer) and software used to take an electronic record. • Helps ensure that all information systems operate in a secure, reliable manner. • Maintains and manages hardware inventory data including serial numbers, locations, users, and equipment status. • Assists in drafting and documenting department and operational procedures. • Writes work orders to secure services from vendors and the Executive Branch Office of Information Technology. • Assists with presenting information technology training to both individual employees and groups of employees at the Judicial Branch. • Ability to support and/or learn various platforms as necessary such as Zoom, Windows, OSX, Google, Unix, Android, IOS, etc. OTHER DUTIES AND RESPONSIBILITIES • Performs other duties as required. • Significant amount of reimbursed in-state travel required. The above list is intended to describe the general nature and level of work being performed by employees in this classification. A position may not be assigned all the duties listed, nor do the listed examples include all the duties that may be assigned. KNOWLEDGE, SKILLS AND ABILITIES • Basic working knowledge of audio equipment required. • Demonstrated experience supporting staff computers / devices (multi-platform experience is a plus (e.g., Zoom, Windows, OSX, Google, Unix, Android, IOS, etc.). • Ability to work in high stress environments required. • Must have and maintain a valid driver's license. • Ability to communicate in layman terms to users • Ability to learn and retain technical training. • Ability to plan, prioritize, and complete varied and competing work assignments. • Ability to work with modern audio/video/computer equipment and technologies. • Outstanding communication and people skills. • Excellent time management skills. • Excellent customer service skills. • Ability to see a project through completion. • Excellent problem-solving abilities and creative thinking abilities. • Knowledge of outdated, current, and upcoming technology equipment and software. RequirementsTop 3 Skills: Experience with and supporting videoconferencing equipment and audiovisual equipment. Basic working knowledge of audio equipment. Experience diagnosing and fixing tier 1 computer issues.

GovCIO is currently hiring for an IT Service Technician to provide onsite support for our federal customer. This position will be located in Essex Junction, VT or South Burlington, VT and will be an onsite position. All contract personnel may be required to travel occasionally for site coverage. Responsibilities The employee is part of a team that provides support for all onsite IT activities. They consult with support teams, help desks, customers and other technical staff in the resolution of problems. They coordinate and perform operation and/or maintenance activities for networks/servers. They identify recurring problems and recommend steps to reduce the severity or frequency of problems. They install, troubleshoot and maintain an extensive variety of products and equipment. They deliver services and solutions in technical support, systems refresh, software integration, and operations support. They identify, analyze, and repair product failures, and order and replace parts as needed. They provide onsite training of customer support personnel. Other specific duties include the following: Provide on-call support by identifying, researching and resolving technical problems received via the ServiceNow ticketing system. Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems. Recommend systems modifications to reduce user problems. Perform routine system maintenance and analysis functions, including hardware configurations and adding, removing and replacing equipment components. Install operating system patches, upgrades etc. via SCCM Software Center Provides remote support services for telework/home users. Helps ensure user applications work over VPN and/or Citrix. Manage user relocation requests Ensure devices are properly encrypted. Local On-Site Cabling Provide on-site support for enterprise groups such as the network and security operation centers. Restart network equipment, including switches and routers as directed by enterprise networking. Replace defective network equipment. Wireless Services Assist users with mobile communication devices. Provide tier 2 support, including but not limited to hardware troubleshooting, OS reinstall, and assisting with device swapping. Asset Inventory Support Assist with physical inventory as needed. Assist with receiving and receipting property. Disposal Preparation Support Process computer equipment for disposal. Ensure disposal policies are properly employed. Ensure all devices are fully wiped of information before leaving the facility. Video Conferencing and Audio/Video O&M Troubleshoot system problems and repairs Work with support staff for remote troubleshooting and repairs. Assist in setting up presentation devices and video conferencing units. Support pre/post application releases Gather analyze, and report end-user support trends Other duties as assigned #JP #NSS Qualifications High School with 0-2 years of experience Required Skills and Experience US Citizen High degree of technical proficiency Excellent problem-solving skills and analytical abilities Preferred Skills and Experience Minimum 6 months' experience troubleshooting Apple Macintosh software and hardware in a customer service role Certification in Microsoft Operating Systems Familiarity with SCCM remote resolution and with using SCCM to remotely complete software installation CompTIA Network+ CompTIA A+ CompTIA Server+ CompTIA Security+ Clearance Required: Must be able to obtain and hold a Public Trust Clearance. #JP #NSS Company Overview GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens. But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer? What You Can Expect Interview & Hiring Process If you are selected to move forward through the process, here's what you can expect: During the Interview Process Virtual video interview conducted via video with the hiring manager and/or team Camera must be on A valid photo ID must be presented during each interview During the Hiring Process Enhanced Biometrics ID verification screening Background check, to include: Criminal history (past 7 years) Verification of your highest level of education Verification of your employment history (past 7 years), based on information provided in your application Employee Perks At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including: Employee Assistance Program (EAP) Corporate Discounts Learning & Development platform, to include certification preparation content Training, Education and Certification Assistance* Referral Bonus Program Internal Mobility Program Pet Insurance Flexible Work Environment *Available to full-time employees Our employees' unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets. Posted Pay Range The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors. Posted Salary Range USD $21.21 - USD $21.21 /Hr.

Please note that this role requires candidates to be based in or near the Williston, Vermont area. At VC3, we don't just solve IT problems - we own them. We serve hundreds of municipalities and organizations across the United States and Canada, bringing IT to the people who need it most. We believe in earning trust, having a growth mindset, and delivering excellence every single time. We're a team of doers, builders, and tech whisperers who live by 4 core values: Go Beyond | Own It | Be Curious| Serve as One We pride ourselves on making IT personal, making IT easy, and getting IT right. And it all starts with our talented team that is committed to raising the bar. The Impact you will have: You will act as a mid-level escalation point within the Deployment Services team, providing advanced technical support and guidance to Deployment Specialist I and the Service Desk. You will ensure high-quality deployments by performing complex workstation and network hardware configurations, processing warranty claims, and mentoring junior staff. You will understand and follow the VC3 Way, a set of standards and processes that ensure a predictable result for the customer. * Provide a timely response and guidance to client workstation requests * Perform imaging and deployment of client machines via VC3 imaging guidelines and following client process * Perform OS upgrades and Service Pack installs, ensuring that applications are properly licensed, and warranties are applied * Work with 3rd party vendors as necessary to resolve application or hardware issues * Identify recurring issues and initiate problem tickets for them * Perform proactive maintenance tasks on workstations as necessary * Work with end users to identify and resolve issues with hardware or software and add additional hardware to new deployments as needed (RAM, SSD, etc.). * Submit and manage warranty RMAs * Perform User Profile Setups on new system setups * Answer the loading bay door, receive and sign for personal packages as well as packages for other businesses in the building and place in the appropriate areas on receiving shelf - as needed based on location * Follow Loaner Pool Process and deploy items as requested including follow-up on outstanding Loaner Pool Hardware * Perform Advanced Warranty repairs on Lenovo products including FRU and CRU parts based on need * Coordinate remote hardware warranty repairs with Lenovo Techs and clients * Evaluate, diagnose, and determine appropriate and necessary repairs on hardware * Work with members of Client Strategy on client requests and improvements regarding deployment including updating Deployment Checklists * Perform physical configuration for projects as needed (Server Builds/BDRs, Firewalls, etc.) * Additional duties as assigned * 3-5 years in IT related experience * Post-secondary education related to IT * Advanced experience with Windows 10/11 operating systems and all versions of Microsoft Office * Network understanding including DHCP, DNS * Experience working with Active Directory * Experience with WDS, MDT, managing MS licensing would be an asset * Good problem solving and decision-making skills; ability to understand and analyze complex issues * Go Beyond - you take that extra step to create moments that are unexpected but appreciated. * Own It - You have the courage to do what's right, the resolve to take responsibility, and the grit to cross the finish line. * Be Curious - You challenge the status quo and aim for continuous improvement and constant learning. * Serve as One - You believe that together, we are greater than the sum of our individuals, and that teamwork is essential to success.

Fulfills the mission of Norwich University by overseeing the technical operation, installation, maintenance, and management of audio and video systems across the university's academic and event spaces. Ensures the seamless installation, operation, and troubleshooting of AV equipment in classrooms, conference rooms, common areas, and other various locations across campus, including setup for special events. Also engages in project management, equipment procurement, and provide exceptional technical support to faculty, staff, and students. This is a 40 hour per week and 52 weeks per year 1.0 FTE position. Essential Functions * Installs and operates AV equipment for various university functions, including classrooms, auditoriums, conference rooms, and special events. * Ensures all AV equipment is functioning correctly before, during, and after events. * Monitors and self-deploys to rooms as needed when systems are down. * Monitors the ITS ticketing system for tickets related to AV systems on campus to answer questions and resolve issues. * Performs routine maintenance and troubleshoot issues with AV equipment. * Repairs or coordinates repairs for malfunctioning equipment with outside vendors. * Maintains an organized inventory of AV equipment and manage equipment checkouts within the ITS ticketing system. * Manages small AV projects, applying expertise in AV systems, including digital signage, digital/analog interfaces, digital room schedulers, and video conferencing hardware/software. * Oversees the exploration, research, purchase, installation, and integration of new AV equipment and services. * Collaborates with external vendors on large AV projects for upgrades of current AV systems, or new construction scenarios. * Collaborates with faculty and staff to plan and execute AV requirements for various projects and events. * Provides training and technical support to faculty, staff, and students on AV equipment and systems. * Develops and maintains user guides and documentation for AV systems. * Stays updated on the latest AV technologies and recommend upgrades or new purchases as needed. Other Functions * Maintains confidentiality of sensitive or private information. * Communicates with employees, students, and others in a respectful and clear manner. * Serves on University committees, councils, workgroups or other designated bodies as assigned. * Achieves, maintains proficiency in, and utilizes computers, telephones, and other job-related equipment, including related systems and software. * Speaks, reads and writes in English. * Communicates by telephone, email, letter, in person, or other means or device. * Performs other tasks as assigned by supervisor. Requirements: * 2 years of college course work in Audio/Visual Technology, Communications, Information Technology, or other related fields. Bachelor's degree preferred. Additional years of experience may substitute for degree. * 2 years of experience in AV installation, support, and maintenance, preferably in higher education, conference centers, hotels, or residential/commercial AV integration. * Proficiency with audio/visual equipment, including microphones, audio DSPs, projectors, commercial displays, cameras, room control systems, digital switchers, video capturing software, digital signage, wireless presentation systems, digital room schedulers, and networked AV systems. * Strong troubleshooting and problem-solving skills with AV systems, networking, and computer systems. * Ability to work independently and manage multiple projects effectively. * Proficiency in Crestron Toolbox, Crestron Fusion, Windows, mac OS, Microsoft Office365, and other related software. * Proficiency in MS Office (Word, Excel, SharePoint, Teams, and Outlook). Experience and knowledge of these brands is highly preferred: Crestron, Dante, Extron, Mersive Solstice, Biamp, Vaddio, Sharp/NEC, Zoom Rooms, Logitech, etc. * Able to sit, squat, reach, push, pull, and manipulate related equipment; lift 75 pounds; travel outdoors to various parts of the campus * Ability to work from ladders and scaffolding and perform physical tasks such as moving equipment, working overhead, and standing/walking during operations. * Work some evening or weekend hours Environmental Conditions * Indoor work at a computer workstation * Low level of exposure to noise, dust, fumes, vibrations, and temperature changes. Additional Information: Norwich University is an Equal Opportunity Employer and is committed to providing a positive education and work environment that recognizes and respects the dignity of all students, faculty and staff. Reasonable accommodations will be made for the known disability of an otherwise qualified applicant. Please contact the Office of Human Resources at **************** for assistance. All candidates must be legally authorized to work in the United States without requiring immigration sponsorship, including but not limited to non-immigrant visas such as H1B, STEM, or F1, now or in the future. A post offer, pre-employment background check will be required of the successful candidate. Application Instructions: Please provide a cover letter, resume, 3 references, and Norwich application. URL: ***************

The Tier 2 Technical Support Operations Analyst will be responsible for planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. + Planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. + Understand platform architecture, environment, develop & deploy the application, and deal with day-to-day administration and ongoing technical support. + Partner with the National Service Desk (NSD) Tier 1 team and personnel on other infrastructure engineering and application development teams to work on issues escalated to Tier 2. + Adhere to the defined incident management, problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow. + Develop Knowledge Based Articles (KBA) and educate Tier 1 as needed. + Be available for on-call 24x7x365 ongoing application support. + Support the onboarding of 8-10K end-users in waves of districts over a roughly 18-month period. + Help continuously improve the day-to-day operations of the applications and infrastructure, ensuring that end-users are adequately supported and that the overall system is stable, secure, and performs well. + System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3. + Analysis of ticket types and categories to identify trends and needed improvements within the applications, infrastructure, or SOPs and KBAs. + ServiceNow metrics reporting on ticket acknowledgements, resolution times and **Minimum Qualifications** + Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience. + 4-6 years of experience in information technology, systems administration or other IT related field. + Minimum of three (3) years of experience in application / infrastructure design, development, testing, or operations. + Minimum of three (3) years of experience with MSFT Azure Dev Ops, MSFT Power Platform, Power Apps, Dataverse, Power BI, Snowflake, MSFT Visual Studio, MSFT SQL Management Studio, GitHub and Agile Development Experience is desired. **Other Job Specific Skills** + Technical problem solving and implementer skills in application coding, infrastructure, or automation. + Effective communications (written and spoken). + Coordinates and tracks well across AFS and client technical and functional teams. + ServiceNow ITSM (desired not required). + ITIL (desired not required). + Data Analysis / Excel. + SQL Server Integration Services (SSIS). + T-SQL + MSFT SQL Server + Azure SQL Databases + Database Architecture + Extract, Transform and Load (ETL) data **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $87k - $115k EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

Requirements Required: · Bachelor's (BAS) degree in Information Technology, Business Technology, or a related field, or equivalent experience · 5+ years of senior-level experience designing, developing, and administering enterprise-level IT solutions · Hands-on experience with Customer Relationship Management (CRM) systems and concepts · Strong verbal and written communication skills · Fluent in the English language (both written and spoken) · Experience with Advanced technical administration and design for enterprise solutions · Demonstrated ability to work in a structured, process-driven environment · Commitment to following established policies, procedures, and standards · Strong interpersonal skills with the ability to work both independently and within cross-functional teams. · Strong project management skills, with the ability to manage multiple tasks and priorities simultaneously. · Ability to travel both domestically and internationally. Preferred: · Salesforce Certified Advanced Administrator Certification · ITIL 4 Foundations certification · AgilePM Foundation COMPANY BENEFITS · Competitive Compensation · Generous Paid Time Off · 10 Paid Holidays · Medical, Dental & Vision Insurance · Biannual Bonus Program · 401k with Company Match · Company Paid Life Insurance · Annual Reviews and Merit Based Raises · Room for Advancement and Career Growth COMPANY DESCRIPTION Schluter Systems is a family-owned and internationally renowned company that has been rapidly growing over the last 10 years. The Schluter brand is backed by a team of people working together to create a line of innovative products that provide solutions to the tile industry. We're looking to build our team with individuals who like to think BIG and want to be part of what makes our products extraordinary. We are a company that treats its employees, suppliers, and customers as long-term partners. Where success is built on a win-win philosophy and everyone should benefit. "Profit is not the goal of the business. Profit is the consequence of a job well done" Werner Schluter, Founder Are you interested in a truly unique and special company? Hear from our employees on what it means to be part of the Schluter family: ******************************* . Then if you're ready to see life in Orange, talk to us about this career opportunity at Schluter Systems. This pay range reflects the base hourly rate or annual salary for positions in this job grade, with the final offer depending on factors like experience, education, location, and other relevant considerations. Additionally, this role qualifies for extra benefits beyond the base pay range mentioned. At Schluter Systems, we are dedicated to creating an inclusive environment that celebrates diverse perspectives and ensures all individuals are valued and supported, without discrimination based on race, religion, color, national origin, age, sex, gender, disability, genetic information, or any other characteristic protected by law. Our commitment to equal opportunity extends to all aspects of employment, including recruitment, hiring, promotion, training, compensation, benefits, and transfers. All employment decisions at Schluter Systems L.P. are based solely on merit, qualifications, and business needs. #SSIND Salary Description $80,000 - $120,000/year, depending on experience

as an Intern or Co-op in engineering/construction materials. Construction Materials and Engineering Technician performs construction materials testing and inspection at construction sites and in our materials laboratories in accordance with American Society of Testing and Materials (ASTM) or other applicable procedures. Performs testing of soil, aggregate, concrete, bituminous, and masonry construction materials. We provide training and certification prior to independent assignments. About 80 percent of the time is spent at active construction sites providing quality control/quality assurance sampling, monitoring, and/or inspection. The remainder of the time is spent in the laboratory conducting standardized tests to verify that materials meet project specification or office documenting field and/or laboratory testing. ü Competitive Pay ü Training and Certifications provided ü Advancement opportunities ATL is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sex, sexual orientation, gender identity, genetic characteristics, disability, military status, protected veteran status, and any other basis protected by applicable local, state, or federal law or Executive Orders.

Blue Cross and Blue Shield of Vermont is looking for a Help Desk Analyst I to join our Infrastructure Operations and Services team. Our company culture is built on an unwavering focus on the health of Vermonters, outstanding member experiences, and responsible cost management for all the people whose lives we touch. We offer a balanced, flexible workplace, an onsite gym, fitness and wellness programs, a competitive salary and full benefits package including medical and dental insurance, vision, 401k, paid time off and holidays, tuition reimbursement and student loan repayment, dependent caregiver benefits, and resources to support your ongoing personal and professional growth and development. COMPENSATION: The hourly wage range for this position is $22.00-26.00/hour. Additional compensation opportunities and incentives will be detailed during the interview process. Please note that this wage listed is our good faith estimate for this role. We also offer a robust benefits package with significant value (see below). LOCATION: The qualified candidate will live within 50 miles of our Berlin, VT office and will be expected to be onsite on Wednesdays, and as needed. Help Desk Analyst I Responsibilities: Facilitate the prompt and effective resolution of technical and production issues for all workforce members of Blue Cross. Use judgment, analysis, and initiative to resolve problems, make recommendations based on corporate standards, and deliver impromptu end-user operational assistance as needed. Maintain communications with requestors throughout the analysis and resolution process particularly in higher severity incidents, keeping them informed of status and escalating issues if deemed necessary. Identify systemic issues (e.g., system outages, widespread processing errors) and take ownership of the end-to-end process to optimize the customer experience. Help Desk Analyst I Qualifications: Minimum Associates Degree in computer science or a related field; Bachelor's degree preferred. In-depth knowledge of computer systems and mobile devices Hands on experience with diagnosing and resolving basic technical issues Excellent communication and interpersonal skills, customer-oriented and patient Help Desk Analyst I Benefits: Health insurance (including vision) Dental coverage (free to employees) Wellness Program 401(k) with employer match + automatic employer contribution Life Insurance Disability Insurance Combined time off (CTO) - 20 days per year + 10 paid holidays Tuition Reimbursement Student Loan Repayment Dependent Caregiver Benefits Diversity, Equity, and Inclusion: Blue Cross VT is committed to creating an inclusive environment where employees respect, appreciate, and value individual differences, both among ourselves and in our communities. We welcome applicants from all backgrounds and experiences to join us in our commitment to the health of Vermonters, outstanding member experiences, and responsible cost management for all the people whose lives we touch. Learn more about our DE&I commitment at **************************************************************** *Full job description attached to ADP job posting

Site Survey's (LAN/WAN) Data Cabling Loading of a supplied configuration Basic rack and stack installation of Cisco IPT equipment that doesn't include onsite staging Capable of Tone & Tag and punchdown and demarc extensions Installation of LAN/WAN Network Equipment (routers, switches, etc.) Data Cable test results (if required) Deliverables such as digital pictures (if requested) Smarthands Testing and Turn Up of Equipment installed Assisting with Cisco Unified Communications Equipment Installation - preconfigured equipment only Assist with Cisco and Aruba Wireless Equipment Installation- preconfigured equipment only Excellent communication skills

GlobalFoundries (GF) is a leading full-service semiconductor foundry providing a unique combination of design, development, and fabrication services to some of the world's most inspired technology companies. With a global manufacturing footprint spanning three continents, GF makes possible the technologies and systems that transform industries and give customers the power to shape their markets. For more information, visit *********** Internship Program Overview: Our Interns & Co-ops are our entry-level talent pipeline for GF across the globe. Our goal is to provide students with a meaningful work experience that will equip them with the skills to embark on a career in the fast-paced and growing semiconductor industry after graduation. As an intern at GF, you'll experience one-on-one mentorship, work assignments that prioritize your growth and potential, professional development opportunities, and the chance to network with executives. Summary of Role: We are seeking highly motivated students with interest in semiconductor process and device development to work with the RF Technology Development team located in our 200mm manufacturing fab in Essex Junction, Vermont (FAB9). Interns will be working with our project team including device and integration engineers in analyzing and developing new devices and process flow for SiGe BiCMOS technologies. Essential Responsibilities include: Innovate with device, test, and process integration team members in defining, designing, and setting up electrical test structures, associated wafer measurements, and analysis tools to be used in the technology to meet project objectives for electrical performance, reliability, and yield. Collaborate with the various device, process integration, and program management teams in our technology development team to simulate and/or characterize the technology as it is being developed to meet performance, reliability, yield, and cost objectives. Collaborate with various Fab9 engineering teams outside of the technology development team, such as testing, failure analysis, unit module process, reliability, manufacturing, modeling and TCAD simulation, to facilitate and achieve program success. Support technology development qualification milestones from conception through manufacturing installation. Collaborate with various technical teams to ensure appropriate electrical tests are available for any new devices or concerns. Perform electrical device simulation and characterization, and drive analysis and team to meet best in class device performance. Includes DC/AC and RF test and analysis of discrete electrical devices like HBTs, CMOS, resistors, caps etc Other Responsibilities: Perform all activities in a safe and responsible manner and support all Environmental, Health, Safety & Security requirements and programs. Required Qualifications: Education - Actively pursuing a Ph. D. in Electrical Engineering, Solid State Physics, Microelectronics, or related field through an accredited degree program during the time of internship. A basic knowledge of modern semiconductor device physics and device characterization, and of semiconductor processing with emphasis on Bipolar transistors Experience with device characterization - DC I-V, C-V measurements, RF s-paramaters Must have at least an overall 3.0 GPA and be in good academic standing. Language Fluency - English (Written & Verbal) Ability to work at least 40 hours per week on site (Fab9, Essex Junction, VT) during the internship. Preferred Qualifications: Prior related internship or co-op experience Demonstrated prior leadership experience in the workplace, school projects, competitions, etc. Project management skills, i.e., the ability to innovate and execute on solutions that matter; the ability to navigate ambiguity. Educational experience in device physics (FET, BJT, and HEMT devices, bulk and SOI device structures). Including associated electrical test and analysis methods of discrete device structures. Research experience in SiGe or InP HBT design or characterization RF characterization experience - s-parameters, loadpull and noise figure Simulation and design layout experience using Cadence or related software Experience with data analysis tools and scripts like JMP, R, Python etc Experience in semiconductor processing in CMOS or SiGe technologies for RF Strong written and verbal communication skills Strong planning & organizational skills #InternshipProgramUS Expected Salary Range $20.00 - $40.00 Expected Salary Range $0.00 - $0.00 The exact Salary will be determined based on qualifications, experience and location. If you need a reasonable accommodation for any part of the employment process, please contact us by email at usaccommodations@gf.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address. An offer with GlobalFoundries is conditioned upon the successful completion of pre-employment conditions, as applicable, and subject to applicable laws and regulations. GlobalFoundries is fully committed to equal opportunity in the workplace and believes that cultural diversity within the company enhances its business potential. GlobalFoundries goal of excellence in business necessitates the attraction and retention of highly qualified people. Artificial barriers and stereotypic biases detract from this objective and may be illegally discriminatory. All policies and processes which pertain to employees including recruitment, selection, training, utilization, promotion, compensation, benefits, extracurricular programs, and termination are created and implemented without regard to age, ethnicity, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, sexual orientation, gender identity or expression, veteran status, or any other characteristic or category specified by local, state or federal law

PART-TIME | SEASONAL POSITIONS AVAILABLE The Jay Peak IT department is looking for an energetic, outgoing individual to join our team as an IT Technician level 1. This is a part-time, seasonal position with the possibility of becoming full time in the future. Hours are flexible but Sunday availability is a must. This is an entry level position. We are looking for someone with 6-12 months of experience or relevant education/training in the IT field. ESSENTIAL DUTIES & RESPONSIBILITIES (include the following, other duties may be assigned) First responder to guest and end user questions and issues while on duty. Monitor, respond and solve help desk tickets. Escalate issues to next level as necessary Work with other departments as necessary (maintenance, security, electrical, etc) as necessary to see repairs through to the end. This might include replacing TV's, salto locks, digital signs, etc. Build and deploy Windows laptops and desktops. Software installations to include MS Office, Agilysys, Siriusware and any other approved software Maintain inventory documentation as hardware is deployed or retired. Maintain supplies, tools, and equipment inventory. Take direction from management in terms of deployments, installations or other relevant areas. Other duties as assigned, which could be directly related, or unrelated to the original position. SUPERVISORY RESPONSIBILITIES This job has no supervisory responsibilities. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE One year certification from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience. LANGUAGE SKILLS Ability to read & interpret documents such as safety rules, operating & maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. MATHEMATICAL SKILLS Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio and percent to draw and interpret bar graphs. REASONING ABILITY Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. SKILLS This is an IT role. The employee should be familiar with and understand various computer hardware and software. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands & arms; stoop, kneel, crouch, or crawl. The employee is occasionally required to climb or balance. The employee must regularly move and/or lift up to 25 pounds and occasionally move and/or lift up to 50 pounds. There are no specific vision requirements for this role. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is frequently exposed to outdoor weather conditions. The employee is occasionally working near moving mechanical parts and exposed to risk of electrical shock and vibration. The work environment surrounding this position is usually moderate. RESORT CONDITIONS This is a Winter Resort Area. It requires that work venues are varied, and in many cases include steep stairways, multi- level buildings and outdoor work areas, subject to very cold, sometimes wet or very sunny work sites. Some facilities are located at the base or bottom area, and some are semi-remote and can only be reached by traveling via chair lift(s), skis or snowboards. Walking surfaces are frequently frozen, sloped and slippery. Proper footwear is a must, indoors and out. Workdays and hours, as well as the number of hours required will vary, with an emphasis on weekends and holidays. IF YOU HAVE WHAT IT TAKES, HERE'S WHAT YOU'LL GET Wage: $19/hr Paid Sick Time 401k program eligibility with employer match after a year of employment with 1,000 hours of service FREE or deeply discounted season passes for you and your dependents Employee Recognition Programs (including daily, monthly, yearly, and seniority programs) Seasonal employee parties Regular free employee breakfasts/lunches, family events, and parties For a full listing of employee perks both on and off-property, click here Jay Peak Resort is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. We are committed to the full inclusion of all qualified individuals. In keeping with our commitment, Jay Peak Resort will take the steps to assure that people with disabilities may be provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, or for a full listing of all physical demands/requirements, working conditions, environment, and all other ability qualifications for this role please contact the Human Resources office at ************ or ********************.

Must be VERMONT 7A LICENSED - MUST HAVE FORMER PEST EXPERIENCE We are Pest-End WEST a local, family owned and operated pest management company serving NH and VT with a focus on quality and community. Pest-End West is a Brand Partner of Pest-End Inc; one of the fastest-growing, family-owned, and operated pest management companies in New England. Our company culture is single-handedly the most essential component of our continued success. We believe that to succeed as a business, our team members must thrive as individuals. That encompasses passionate and empathetic leadership, a 'think big, act small' mentality, and providing career paths that promote growth and internal promotions. We provide you with everything needed to be successful, competent, and confident in your role with Pest-End.? Who we need Our business and team are growing. We are currently hiring licensed Pest Control Technicians throughout New Hampshire and Vermont, looking to advance and continue their careers in professional pest management. The ideal candidate will reside within a 30-mile radius of either Keene or Lebanon, New Hampshire, - this is ideal but not required.? Pest Control Technicians thrive on independence and enjoy occasional detective work to solve common to intricate pest problems for our residential and business customers. Due to the nature of our work, candidates must be willing to work both outdoors and indoors throughout the year. Some scenarios require our Pest Control Technicians to use ladders to more efficiently and effectively complete a job. Pest-End provides ladder safety training for our team.? What our benefits and perks look like Paid time off and holidays 401K with an employer match up to 4% Referral bonus program up to $500 Comprehensive health, dental, and vision insurance? Employer funded life insurance policy Paid training, and state certifications provided for non-licensed new hires Company vehicle and gas card Company supplied uniforms Employment Requirements Valid driver's license wi th a driving record free of major incidents 18 years or older NH AND VT State pesticide applicators license?PREFERRED Complete a pre-employment background check? High school diploma or equivalent Ability to work full-time with the potential for overtime during May - September Physical Requirements for Pest Control Technicians While performing the job responsibilities, the team member is frequently required to stand, walk and sit. The team member is occasionally required to reach with hands and arms; climb or balance and kneel, bend, crouch, or crawl. The team member must occasionally lift and/or move up to 50 pounds, ability to be standing 8-10 hours a day. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, and depth perception. Pest-End West LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Compensation details: 21-27 Hourly Wage PI1c7cf532565d-31181-39272685

Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-3 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.

Job DescriptionDescriptionPlease note that this role requires candidates to be based in or near the Williston, Vermont area. At VC3, we don't just solve IT problems - we own them. We serve hundreds of municipalities and organizations across the United States and Canada, bringing IT to the people who need it most. We believe in earning trust, having a growth mindset, and delivering excellence every single time. We're a team of doers, builders, and tech whisperers who live by 4 core values: Go Beyond | Own It | Be Curious| Serve as One We pride ourselves on making IT personal, making IT easy, and getting IT right. And it all starts with our talented team that is committed to raising the bar. The Impact you will have: You will act as a mid-level escalation point within the Deployment Services team, providing advanced technical support and guidance to Deployment Specialist I and the Service Desk. You will ensure high-quality deployments by performing complex workstation and network hardware configurations, processing warranty claims, and mentoring junior staff. You will understand and follow the VC3 Way, a set of standards and processes that ensure a predictable result for the customer. What you will be doing: Provide a timely response and guidance to client workstation requests Perform imaging and deployment of client machines via VC3 imaging guidelines and following client process Perform OS upgrades and Service Pack installs, ensuring that applications are properly licensed, and warranties are applied Work with 3rd party vendors as necessary to resolve application or hardware issues Identify recurring issues and initiate problem tickets for them Perform proactive maintenance tasks on workstations as necessary Work with end users to identify and resolve issues with hardware or software and add additional hardware to new deployments as needed (RAM, SSD, etc.). Submit and manage warranty RMAs Perform User Profile Setups on new system setups Answer the loading bay door, receive and sign for personal packages as well as packages for other businesses in the building and place in the appropriate areas on receiving shelf - as needed based on location Follow Loaner Pool Process and deploy items as requested including follow-up on outstanding Loaner Pool Hardware Perform Advanced Warranty repairs on Lenovo products including FRU and CRU parts based on need Coordinate remote hardware warranty repairs with Lenovo Techs and clients Evaluate, diagnose, and determine appropriate and necessary repairs on hardware Work with members of Client Strategy on client requests and improvements regarding deployment including updating Deployment Checklists Perform physical configuration for projects as needed (Server Builds/BDRs, Firewalls, etc.) Additional duties as assigned The tools you bring: 3-5 years in IT related experience Post-secondary education related to IT Advanced experience with Windows 10/11 operating systems and all versions of Microsoft Office Network understanding including DHCP, DNS Experience working with Active Directory Experience with WDS, MDT, managing MS licensing would be an asset Good problem solving and decision-making skills; ability to understand and analyze complex issues Go Beyond - you take that extra step to create moments that are unexpected but appreciated. Own It - You have the courage to do what's right, the resolve to take responsibility, and the grit to cross the finish line. Be Curious - You challenge the status quo and aim for continuous improvement and constant learning. Serve as One - You believe that together, we are greater than the sum of our individuals, and that teamwork is essential to success. What's in it for you: Flexibility - We're remote-first, but not remote-only. Some roles include an onsite component, depending on team needs. We aim to give you the flexibility to do your best work, plus company-paid time off to help you thrive in work and in life. Well-being & Support - Caring for our team goes beyond the workday. We offer a range of benefits to support your overall well-being, from mental health and leave support through our Employee and Family Assistance Program, to financial wellness through company-matched 401(k)/RRSP plans. Whether it's today's needs or tomorrow's goals, we've got you covered. Grow with Us - Whether you're just getting started or ready to take the next step, we are committed to investing in your growth. We offer structured development through our Leadership Academy, monthly learning sessions, mentorship programs, learning reimbursements, internal career fairs, job shadowing, and personalized career-pathing to support internal mobility. People-First Culture - We live our values, support each other, and create a space where everyone belongs. We have a common goal of doing work that matters, with autonomy, recognition, and a mission to serve those who serve. Transparent Leadership - From open communication to clear company goals, our leaders are involved, and our managers are here to support your growth every step of the way. Applicant selected will be subject to a criminal and department of motor vehicles background checks and must meet Criminal Justice Information Systems (CJIS) requirements post-employment Thank you for your interest in VC3. We appreciate all applications; however, only those candidates selected for an interview will be contacted. Learn more about VC3 by visiting our website and follow us on LinkedIn to stay informed!

Provides ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms. Provides hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Serves as escalation point for Level 1 and Level 2 troubleshooting. ASM Research provides services in support of the Military OneSource Program for military members and their families, similar to a commercial Employee Assistance Program (EAP). This program provides a broad array of information, resources, referrals, and counseling to about 4.7 million persons or "participants," which includes military service members, their families, and eligible civilians at locations worldwide. Services are provided through a 24/7 contact center accessible via internet website, toll free telephone, secure real-time text/video chat, email, or postal mail and include non-medical counseling; financial counseling; tax assistance; spouse education and career information; adoption information; child care; Exceptional Family Member Programs (EFMPs); deployment support; disability information; elder care; educational services for adults, children, and youth; relocation services; pet care; health and wellness coaching; housing assistance; legal service referrals; single service member services; lodging; military benefits; relationship support; skill building services for parenting; spouse relocation and transition; peer-to-peer support; and support for everyday issues (e.g., locating a plumber or automobile mechanic). Military OneSource Tier II Help Desk Technicians provide technical troubleshooting and assistance to Military OneSource program users for the program's cloud computing environment, desktop applications, and cloud-based telephony client, resolving support requests while meeting customer satisfaction and continuous service delivery demands. **Job Responsibilities** + Assists users with logged IT-related incidents when called upon. + Responsible for taking ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible, usually by remote diagnosis on the phone or via Internet online support. + When necessary, elevates issue to the appropriate Tier III resources for cloud computing or cloud-based telephony support. + Maintains excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization. + Installs, configures, patches and maintains appropriate technologies (e.g. servers/databases/network/ storage/software solutions). + Analyzes system performance indicators and recommends improvement actions. **Minimum Qualifications** + US citizen and fluent English speaker + Current, active DoD Secret Security Clearance + Bachelor's degree and 5 years of experience providing computer/network user support in a help desk environment (additional 4 years of work experience may be considered in lieu of Bachelor's degree) + Excellent customer service and communications skills + Solid working knowledge of standard computer software (Microsoft Office business suite to include Outlook, Word, Excel, PowerPoint, and Project).. **Other Job Specific Skills** + Strong knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams. + Applies standard methodology, techniques, procedures and criteria. + Ability to analyze, troubleshoot and resolve complex system hardware, software or networking related problems. + Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees. + Exceptional customer service skills. + Experience with cloud infrastructure, digital workspace, and storage technology. + Understanding of ITIL Foundation + AWS Cloud Practitioner + CompTIA A+ CompTIA Cloud **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $28.51 - $41.35 EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

Blue Cross and Blue Shield of Vermont is looking for a Help Desk Analyst I to join our Infrastructure Operations and Services team. Our company culture is built on an unwavering focus on the health of Vermonters, outstanding member experiences, and responsible cost management for all the people whose lives we touch. We offer a balanced, flexible workplace, an onsite gym, fitness and wellness programs, a competitive salary and full benefits package including medical and dental insurance, vision, 401k, paid time off and holidays, tuition reimbursement and student loan repayment, dependent caregiver benefits, and resources to support your ongoing personal and professional growth and development. COMPENSATION: The hourly wage range for this position is $22.00-26.00/hour. Additional compensation opportunities and incentives will be detailed during the interview process. Please note that this wage listed is our good faith estimate for this role. We also offer a robust benefits package with significant value (see below). LOCATION : The qualified candidate will live within 50 miles of our Berlin, VT office and will be expected to be onsite on Wednesdays, and as needed. Help Desk Analyst I Responsibilities: Facilitate the prompt and effective resolution of technical and production issues for all workforce members of Blue Cross. Use judgment, analysis, and initiative to resolve problems, make recommendations based on corporate standards, and deliver impromptu end-user operational assistance as needed. Maintain communications with requestors throughout the analysis and resolution process particularly in higher severity incidents, keeping them informed of status and escalating issues if deemed necessary. Identify systemic issues (e.g., system outages, widespread processing errors) and take ownership of the end-to-end process to optimize the customer experience. Help Desk Analyst I Qualifications: Minimum Associates Degree in computer science or a related field; Bachelor's degree preferred. In-depth knowledge of computer systems and mobile devices Hands on experience with diagnosing and resolving basic technical issues Excellent communication and interpersonal skills, customer-oriented and patient Help Desk Analyst I Benefits: Health insurance (including vision) Dental coverage (free to employees) Wellness Program 401(k) with employer match + automatic employer contribution Life Insurance Disability Insurance Combined time off (CTO) - 20 days per year + 10 paid holidays Tuition Reimbursement Student Loan Repayment Dependent Caregiver Benefits Diversity, Equity, and Inclusion: Blue Cross VT is committed to creating an inclusive environment where employees respect, appreciate, and value individual differences, both among ourselves and in our communities. We welcome applicants from all backgrounds and experiences to join us in our commitment to the health of Vermonters, outstanding member experiences, and responsible cost management for all the people whose lives we touch. Learn more about our DE&I commitment at **************************************************************** *Full job description attached to ADP job posting