Information technology internship jobs in Tennessee

Join our dynamic team at Foundever, where every interaction is an opportunity to make a difference! Location Requirements: Must live within 50 MILES OF 2181 W ANDREW JOHNSON HWY. MORRISTOWN, TN 37814 AND BE WILLING TO COMMUTE TO SITE DAILY: THIS IS AN ON-SITE POSITION. Job Overview Foundever is hiring Technical Customer Service Associates! We invest in our people by providing paid training along with growth and development opportunities. For example, 84% of our managers are internal promotions. Become a valued member of our dynamic team, where you will have the opportunity to deliver exceptional, personalized support by assisting customers with a range of accounting and tax platforms and applications. What We're Looking For: Ability to multitask in and navigate between screens efficiently while assisting customers Comfortable in a fast-paced environment Must be 18+ years of age High school diploma (or GED equivalent) Must pass a criminal background Key Skills and Responsibilites: Handle inbound customer service calls Drive customer satisfaction through voice, chat and email communication Navigate multiple systems and tools Recommend product solutions for unique customer needs Why You Should Join Us: Pay: $17/hour base rate + growth opportunities up to $19/hour 100% paid training Dedicated time to skill development Benefits including medical, dental, life, and vision insurance 401k retirement plan with company match Employee discounts Referral bonuses Internal Mobility (84% of our managers are promoted within) Employee Assistance Program (EAP) About Foundever Foundever is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we're the team behind the best experiences for +800 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. Get to know us at ***************** and connect with us on Facebook, LinkedIn and Twitter. Military Partners We proudly support military families through partnerships with Military One Source and other veteran organizations. We value the unique skills and experiences that veterans bring to our workforce. EEO Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.

We're currently hiring an On-Site IT Support Specialist to join our team in Knoxville, TN. This role requires daily in-person support, so please only apply if you live locally and can reliably work on-site while providing great service to our small business clients. Victory Technology is a small, Knoxville-based IT and cybersecurity company (MSP) that proudly supports other small businesses - especially title companies - across Tennessee and neighboring states. We believe in making tech approachable, secure, and genuinely helpful for our clients. If you're the kind of person who enjoys solving problems, working directly with users, and making a real impact at a company where you're more than just a number - you might be a great fit. We're not looking for someone who just wants a “J.O.B.” - we're looking for a technically skilled, people-focused problem solver who takes pride in their work and enjoys helping others succeed. If this sounds like you, and you're ready to join a small, driven team making a big difference - we'd love to hear from you! Apply today and help us deliver IT that actually helps. Responsibilities: - Respond to help desk tickets and resolve technical issues promptly and professionally - Provide both remote and on-site support for desktops, laptops, printers, and mobile devices - Set up and manage user accounts and permissions in Active Directory and Microsoft 365 - Assist with software installations and updates using Intune (Microsoft Endpoint Manager) - Support Windows 10, 11, and Windows Server environments - Troubleshoot basic networking issues, including LAN/WAN connectivity - Document common issues and procedures for internal knowledge base - Track IT inventory and maintain software licensing records - Work with our team to develop and implement tech solutions that make a difference for our clients Qualifications: - 1-3 years of experience in IT support, helpdesk, or a similar role - Strong knowledge of Windows OS and Microsoft Office - Experience with RMM tools (e.g., Atera, ConnectWise, Datto) and ticketing platforms - Familiarity with AD, GPO, and Microsoft 365 admin tasks - Basic understanding of networking (IP, switches, firewalls, LAN/WAN) - Experience with Ubiquiti/Unifi is a plus - Excellent communication and interpersonal skills - we're looking for someone who can talk to humans, not just machines - Organized, reliable, and able to manage time independently

Job Title: Data Center Technician Pay rate: $32.00 - $40.00 Work schedule: M-F 8:00am-5:00pm (off-hours shifts may be available; once assigned, shift remains consistent) Duration: 1 year contract to permanent Overview: Data Center Technician to support Dell server environments at a customer site in Memphis, TN. This is a contract-to-hire opportunity requiring hands-on server hardware experience, strong documentation skills, and the ability to perform physically demanding tasks. The role involves troubleshooting, repair, preventative maintenance, and installation of Dell products while working closely with Dell support teams. Job Specifications: Provide troubleshooting, repair, parts ordering, preventative maintenance, and installation of Dell products on-site. Triage issues with direction from Dell Support. Execute plan of action (POA) provided by Dell Domain Engineer/L3. Document POA results, logs, and service reports, including part numbers and PPIDs, via Dell case email. Reseat, swap, or replace server parts. Perform server testing and validation, including running diagnostics and capturing/uploading logs. Upgrade firmware as required. Manage parts locker, including inbound and outbound parts. Manage spare parts separately during CW server deployments. Return parts to Dell as required. Requirements: US Citizenship required. High School Diploma or GED required. May require a technical certification or Associate Degree. Generally 4-6 years of experience in a related area. Must have experience working on servers (hardware and wiring). Heavy lifting required. Benefits (employee contribution): Health insurance Health savings account Dental insurance Vision insurance Flexible spending accounts Life insurance Retirement plan All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

This is an on-site in person position; candidates must be able to commute or willing to relocate to the area. Salary: $50,000.00 - $70,000.00 per year Ariento, Inc. is seeking multiple Support Technicians to join our newly established Nashville team! Technicians provide enterprise-level assistance to our customers, diagnose, and troubleshoot technical issues, answer queries and provide solutions. Key Responsibilities Provide technical support via phone, emails, chat and text using Zendesk ticket platform Serve as the first point of contact for customers seeking assistance Responsible providing accurate and professional resolution on all supported issues promptly, within SLAs Systematically troubleshoot technical issues to narrow down cause and provide solutions Explain technical issues/concepts to non-technical customers Escalate problems as needed or when required Serve as subject matter expert for Ariento's products and services and advise customers when they have questions or recommendations is warranted Record, track, and document the helpdesk ticket problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution Ask customer targeted questions to quickly understand the root of the problem Prioritize and manage several open issues at one time Follow up with clients to their issues are fully resolved after troubleshooting Provide excellent customer service as measured by NPS and CSAT Provide input for the product team on the development of new product features Document knowledge base articles to ensure repeatable best practice support efforts Work with end users and vendors to resolve issues. Contribute knowledge of trending and/or major issues. Participate in cross training sessions, both leading and learning. Accurately and efficiently document support issues and resolutions in the ticketing system. Contribute to conversations with the leadership team around process development/improvement for support strategies. Other duties as assigned. Required Qualifications Associates or bachelor's degree in IT related field or equivalent combination of related education, training, and experience 1 year of Help Desk experience (Preferred) Ability to commute to the Franklin, TN office. Ability to systematically diagnose and troubleshoot technical problems Excellent oral and written communication skills Strong attention to detail Strong customer service skills and experience in customer service type job Preferred Skills & Certifications Experience with Microsoft 365 administration Job Type: Full-time Work Location: In-person in the Franklin, TN office. Benefits: 401(k) Paid time off Health insurance Optional Dental and Vision insurance Compensation Package: Profit sharing Annual pay

Desktop Administrator Job Type: Contract to Hire (3-6 months) We are seeking a detail-oriented and customer-focused Desktop Administrator to join our IT team. This role is responsible for delivering outstanding end-user support, maintaining desktop systems, and ensuring timely and accurate resolution of IT support tickets in alignment with established Service Level Agreements (SLAs). The ideal candidate has hands-on experience with Windows 11, Okta, Google Workspace, printer and peripheral support, and general desktop administration. Key Responsibilities Respond promptly to IT support requests and ensure all issues are resolved within defined SLAs. Provide day-to-day desktop support, including troubleshooting hardware, software, and peripheral devices. Maintain and administer Windows 11 workstations, including updates, configurations, imaging, and security compliance. Manage Okta identity and access functions, onboarding/offboarding, MFA configuration, and user access adjustments. Support and troubleshoot Google Workspace (Gmail, Drive, Meet, Docs, etc.). Configure, support, and troubleshoot network and local printers; manage printer queues and print services. Maintain and update IT asset inventory for all devices and equipment. Collaborate closely with the IT team to ensure seamless delivery of technical services. Provide excellent customer service with clear, professional communication to end-users at all levels. Assist with creating and maintaining IT documentation, including procedures, FAQs, and knowledge base articles. Support new-hire onboarding and employee offboarding processes by provisioning accounts, configuring devices, and setting up required tools. Qualifications & Requirements Technical Skills Experience with mobile device management (MDM) platforms such as NinjaOne or Jamf Pro. Familiarity with remote support tools (TeamViewer, NinjaOne, Remote Desktop, etc.). IT certifications preferred (not required): CompTIA A+ Microsoft Certified: Modern Desktop Administrator Google Workspace Administrator Preferred Competencies Strong verbal and written communication skills. Ability to listen, assess issues quickly, and determine effective solutions. High level of professionalism, customer service orientation, and interpersonal skills. Self-motivated with strong initiative and follow-through. Effective time-management skills and the ability to handle multiple priorities. Team-oriented mindset with the ability to work collaboratively. Physical Demands & Work Environment Regularly required to sit, work at a computer, and communicate with others. Frequently required to stand, walk, bend, kneel, stoop, crouch, crawl, climb, and use hands/arms throughout the day. Must have adequate vision for close work, distance, color differentiation, depth perception, and focus adjustment. Must be able to lift up to 75 lbs as needed.

Responsible for providing Tier 2 (L2) support to customers by researching, diagnosing, troubleshooting issues, and resolving incidents that cannot be resolved by Tier 1 (L1) and providing support for software and hardware technical problems. This role is customer-facing and requires excellent verbal and written communication skills as well as the ability to work under pressure when customers are experiencing critical incidents. The Tier 2 (L2) support team handles the tickets routed by L1 support or can themselves produce tickets for any issue they observe Level 2 generally handles break/fix, configuration issues, troubleshooting, software installations, hardware repair (including in-house repair or coordinating depot services). Tier 2 (L2) will sometimes escalate to Level 3, depending on the issue and the way the Help Desk operates Tier 2 (L2) Field Support plays a key role as the front-line interface between our customer and the Product & Engineering team and operates as a second level of support after basic user-level Remote Support (L1). Their primary responsibility is to provide customer support by resolving technical support incidents or service requests in accordance with applicable service level agreements. Roles & Responsibilities: Ability to work within multiple sites. This includes the ability to travel to different sites as necessary or required by the customer. Physically fit to walk through large areas Ability to work after hours and weekends if necessary or required by the customer. Knowledge of using ServiceNow as the ticketing tool. Provide technical assistance and support, and resolve problems related to the use of computer hardware and software for end users. Analyze, resolve, respond to, and document end user inquiries. Install desktop/Laptop, printers/scanners, and other peripheral software using approved tools. Troubleshoot Operating System issue. Connection issues with LAN/WAN. Update tickets with accurate and timely records of work performed, and resolution details Maintain and contribute to a knowledge base. Coordinate hardware warranty repair. Perform inventory management activities as required in coordination with asset management and other corporate groups. Escalate to 3rd party vendors when necessary Responsible for raising and coordinating problem management issues Perform additional tasks (end user/infra related) when required Strong understanding and skills in SLA, KPI Management. Provide technical support stationed at the site who can quickly respond to problems that may arise within data center/computer/server rooms which need physical handling. In contrast to certified technicians, they are not necessarily trained nor duly recognized to specialize in specific technology. Can handle all tasks related to the infrastructure equipment based on instructions provided by a remote technical assistance team that specializes in different products and categories. Receives instructions from certified technicians and project managers to troubleshoot advanced issues. Provide on-site, operational support service for remote management, installation and troubleshooting of data center equipment. Primary responsibility to manage End User related incidents and requests. Go to person for all plant IT related requests (Password resets, access etc. specific to plants). Base Salary Range: $50,000 - $60,000 per annum TCS Employee Benefits Summary: Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing. Interested candidates share your resume ****************************

Knoxville, TN | Helpdesk Technician | Full-time We are actively recruiting Helpdesk Technicians for our client in Knoxville, TN. These are second and third shift contract opportunities that will require working onsite in Knoxville and on weekends. This is an excellent opportunity for someone who is energetic and eager to utilize and expand technical skills. Must have experience in technical troubleshooting, customer service with strong decision-making capabilities. Second Shift: 3:30pm - Midnight Third Shift: 11:30pm - 8:00am Due to client request, candidates must be eligible to work in the United States without sponsorship. “Equal Opportunity Employer/Veterans/Disabled”

Duration: 12 Months Contract Pay rate: $30/hr. on w2 without benefits Shift times - Second shift hours: 4:30 pm - 1:00 am - OT: 4:30 pm - 2:30 am Third Shift is M-F; 12.00 am to 07.00am Job Description: Our customer is seeking skilled NVIDIA server support technicians to join its team. You will install, configure, maintain, and troubleshoot NVIDIA servers and associated hardware in this role. The ideal candidate will have substantial experience in server hardware support, specifically with NVIDIA products, and a passion for working in a fast-paced, dynamic environment. Key Responsibilities:Server Installation & Configuration: Install, configure, and deploy NVIDIA servers in data center environments, ensuring they are correctly set up for optimal performance and scalability. Hardware Maintenance: Perform regular maintenance and health checks on NVIDIA GB200 servers, including monitoring hardware performance, updating firmware, and replacing or upgrading components. Troubleshooting & Repairs: Diagnose and resolve hardware and software issues related to the NVIDIA servers, ensuring minimal downtime and maintaining system integrity. Performance Optimization: Monitor server performance and implement corrective actions to optimize NVIDIA hardware's efficiency, stability, and reliability. System Updates & Patches: Apply firmware updates, patches, and drivers to NVIDIA servers, ensuring compatibility with the latest software and hardware environments. Integration Support: Help integrate NVIDIA GB200 servers with other systems and software, ensuring compatibility and smooth communication across the network. Documentation & Reporting: Maintain accurate records of server configurations, maintenance schedules, and troubleshooting efforts. Generate regular reports on server health, performance, and issues. Collaboration: Work closely with IT infrastructure teams, network engineers, and other technical staff to ensure seamless server operations and integration with existing infrastructure. Data Center Operations: Support data center operations, ensuring that NVIDIA servers are properly rack-mounted, cabled, and positioned for optimal airflow and cooling. Required Skills and Qualifications:Bachelor's degree in information technology, Computer Science, or a related field, or equivalent technical certifications and experience. Proven experience working with NVIDIA servers or similar high-performance computing hardware. Strong understanding of server hardware, including CPU, memory, storage, networking components, and cooling systems. Familiarity with server operating systems (Linux, Windows Server) and server management tools. Experience with server virtualization, data center management, and cloud-based environments. Solid understanding of networking concepts, protocols, and configurations (TCP/IP, DNS, DHCP, etc.). Proficiency with server diagnostics tools and hardware monitoring software. Excellent troubleshooting and problem-solving skills with attention to detail. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Strong communication skills, both written and verbal, with the ability to explain technical issues to non-technical personnel. Preferred Qualifications:Experience with NVIDIA-specific hardware and software solutions, including GPUs, CUDA, and other NVIDIA technologies. Familiarity with GPU server configurations and use cases, particularly in AI, machine learning, and high-performance computing environments. Knowledge of server management frameworks like IPMI, iLO, or similar. IT certifications (e.g., CompTIA A+, Cisco CCNA, or similar) are a plus. Familiarity with cloud platforms (AWS, Google Cloud, Azure) and their interaction with on-premises server infrastructure. Additional Information: Ability to lift heavy hardware components and perform physical installations and repairs in a data center environment. Ability to lift up to 30 pounds regularly. Ability to bend, stoop, crawl, kneel, crouch, reach, stand for long periods , and move about production and warehouse facilities. The environment is temperature controlled, but otherwise, it is a typical production environment with loud noises. The ideal candidate must demonstrate a high level of professionalism and have a positive and outgoing attitude. They should also be collaborative and thrive in a team-oriented environment

IT Support Specialist Onsite • 1st Shift Monday - Friday Type: W2 ongoing contract with potential to extend or hire We're seeking an energetic and dependable IT Support Specialist to join our on-site support desk. This role is ideal for someone early in their IT career, a current or recent IT graduate, or anyone with solid technical aptitude who's ready to learn, grow, and make a real impact. You'll support the technology used across company locations, including POS systems, credit card switch software, back-office hardware, and more. You'll be a key resource for location managers and field employees, helping keep operations running smoothly. Training on all proprietary systems will be provided. What You'll Do • Deliver first-level technical assistance to field users • Troubleshoot hardware and software issues, including back-office computers and printers • Review and document processes while monitoring performance metrics • Stay current with IT support trends and emerging technologies • Manage and respond to email requests for service • Maintain strong communication, customer service, and a sense of urgency • Handle a high-volume call environment with steady, consistent activity • Participate in occasional special projects What You Bring • Associate's or Bachelor's degree in IT, computer science, or related field • Knowledge of computer hardware, software, and networking fundamentals • Strong work ethic, positive attitude, and high energy • Excellent communication and interpersonal skills • Stable work history • Desire to grow your technical skill set and career This is a great opportunity for someone motivated, curious, and ready to build a strong foundation in IT support.

We are seeking a Service Desk Technician for a contract-to-hire opportunity based in Nashville! (Night Shift) This role provides technical support for employees and departments in a 24/7 environment, including monitoring electrical and network systems to ensure stable and continuous service. Key Responsibilities: Diagnose and resolve technical issues using documented procedures. Perform or monitor system health checks and maintenance tasks. Understand job scheduling tools, activation, monitoring, and storage processes. Maintain basic knowledge of server operating systems, file systems, data center infrastructure, and data recovery. Understand networking protocols, principles, and basic troubleshooting. Communicate critical issues clearly to appropriate personnel. Support installation, configuration, and usability of computers, peripherals, and software. Troubleshoot network and computing device issues remotely when possible. Escalate unresolved issues per established guidelines. Provide training and orientation to users as needed. Answer phones at all times during scheduled shifts. Take ownership of customer emails and respond within established timelines. Required Skills & Experience: Minimum of 1 year in an IT support center environment. Strong computer skills, especially in Microsoft Office (Outlook, Word, Excel, PowerPoint). Excellent customer service and communication skills. Highly organized and detail-oriented. Ability to work both independently and in a team setting. Skilled at identifying and resolving problems to improve service. Timely response to customer inquiries using established procedures. Preferred Skills & Experience: Experience in contact center or helpdesk environments. Familiarity with Microsoft products (Windows, Office). Comfortable in fast-paced settings. Experience with ITSM tools such as Cherwell, ServiceNow, Remedy, etc. BGSF is an Equal Opportunity Employer. We are committed to providing equal opportunities for employment to all qualified people, regardless of race, color, national origin, religion, sex, age, disability status, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.

2-5 years of Help Desk experience REQUIRED. (please don't apply if don't meet this requirement) Previous MSP experience a plus! · Are you looking for a company that values its employees and its culture? · Do you enjoy technical troubleshooting and problem solving? · Do you want to surround yourself with passionate, knowledgeable IT experts? · Are you a strong communicator who thrives when helping others? This could be a good fit for you - and for us! PCS Managed Services, LLC is a Managed IT services provider serving the Memphis and Mid-South area. We are looking for the right person to fill the role of Tier1 IT Support Technician. Essential Duties and Responsibilities: The IT Technician position is a key contributor in the success of managing our client's IT environment. Your primary responsibility is to diagnose, resolve and document support tickets. As a member of our support team, a Tier 1 Support Technician is part of a robust team, who work together to apply the right expertise to every request while exceeding customer expectations on delivering a superior service experience. We strive to provide first contact resolution in Tier1 so our customers can get back to what's important to them and their customers. Knowledge, Skills, and/or Abilities Required: · 2+ years as IT Support Specialist, direct end-user support is required · Keen ability to troubleshoot IT issues and dedication follow an issue all the way to resolution · Excellent written and verbal communication with team members and customers · A willingness and commitment to learn new things and grow new skill sets · Ability to work on multiple priorities and/or projects simultaneously · Ability to work with little supervision · Organized, detail oriented and self-motivated. · Take ownership and be accountable for solving support tickets · Ability to fulfill night and weekend shifts as part of our on-call rotation · Ability to resolve 10-20 daily tickets on average Required Technical Skills: · Advanced knowledge and competency of all Microsoft Workstation Operating Systems and Applications · Intermediate knowledge in managing Microsoft Server Operating Systems and Networks · General knowledge managing firewalls, layer 2/3 switches, access points and other networking devices · Administration of Microsoft Office 365 email, applications, Azure AD and InTune · Knowledge or Microsoft Active Directory and Group Policy · Experience working with computer peripherals, such as printers and scanners · Strong understanding of hardware, software, and network troubleshooting · Experience with VPN technologies; configuring, supporting, and troubleshooting · Strong understanding of DHCP and DNS configuration and management Nice Skills to Haves: · Previous MSP (Managed Service Provider) experience · Experience working with PSA and RMM tools, such as ConnectWise, Autotask, Kaseya · Advanced knowledge of Azure AD, SharePoint, MDM, MFA · Virtual Environment Management (VMWare, Hyper-V, Hyper-Converged) · Certifications: A+, Net+, Sec+, MCP, MCSA, MCSE, Microsoft 365 · Continued education: Associate or Bachelor degree in MIS or Computer Science Company Benefits Position is Full-Time, salaried and includes these great benefits: · Health, Dental and Vision Insurance · 401K retirement plan · Life Insurance · Paid Time Off (PTO) · 9 paid holidays · Professional development assistance, training, and certifications Ready to join the PCS team? The greatest rewards are reserved for those who want to be better and then put in the hard work, to be their best version of themselves. Interested applicants should submit their resume to ***************. No recruiters, please.

We are seeking skilled NVIDIA Server Support Technicians to install, configure, maintain, and troubleshoot NVIDIA servers and related hardware in a fast-paced data center environment. Key Responsibilities: Install, configure, and deploy NVIDIA servers for optimal performance and scalability. Perform maintenance and firmware updates on NVIDIA GB200 servers. Troubleshoot and resolve server hardware/software issues to minimize downtime. Monitor and optimize server performance and stability. Apply system updates, patches, and drivers as needed. Assist with server integration and data center operations, including rack setup and cabling. Maintain documentation on configurations, maintenance, and issue resolution. Collaborate with IT and network teams to ensure seamless operations. Required Qualifications: Bachelor's degree in IT, Computer Science, or related field (or equivalent experience). Proven experience supporting NVIDIA or similar high-performance server hardware. Strong understanding of server components, OS (Linux/Windows), and networking (TCP/IP, DNS, DHCP). Experience with server virtualization and data center operations. Excellent troubleshooting, problem-solving, and communication skills. Preferred Qualifications: Experience with NVIDIA GPUs, CUDA, or high-performance computing environments. Knowledge of IPMI, iLO, or similar management frameworks. Certifications such as CompTIA A+, CCNA, or equivalent. Familiarity with AWS, Azure, or Google Cloud integration.

We are seeking a Service Desk Technician for a night shift opportunity! This contract-to-hire position is onsite in Nashville, TN and operates on 12-hour night shifts (6PM-6AM) with a rotating 3-4 day workweek. This role provides and facilitates technology support for employees and departments in a 24/7 environment. The position also monitors electrical and network systems to ensure stability and continuous service. Responsibilities: Diagnose and resolve incidents using documented procedures. Perform and monitor system health checks and maintenance tasks following established processes. Work with job scheduling tools, including activation, monitoring, and storage. Maintain and communicate basic knowledge of server operating systems, file systems, data center critical infrastructure, and basic data recovery. Maintain and convey basic knowledge of networking protocols, principles, and concepts. Communicate critical issues clearly and concisely to the appropriate personnel. Understand the installation, configuration, and ongoing usability of computing devices, peripheral equipment, and software. Troubleshoot network and computing device issues remotely when possible. Escalate unresolved issues according to established guidelines. Train and orient end users on hardware and software as needed. Be available to answer phones at all times. Take ownership of customer emails and resolve/action them within established timelines. Required Knowledge/Skills: One (1) year of experience in an Information Technology Customer Support Center with strong computer skills in Microsoft Office applications (Outlook, Word, Excel, PowerPoint, etc.). Strong customer service skills with an understanding of being the “Voice of the Customer.” Excellent organizational skills and attention to detail. Experience working both independently and within a team environment. Ability to identify issues and lead problem resolution to improve customer service. Ability to respond to customer requests and inquiries in a timely manner using established methodologies and practices. Preferred Knowledge/Skills/: Experience working in contact centers and/or Help Desk environments. Experience using and troubleshooting Microsoft products such as Windows and Office. Experience working in a fast-paced environment. Experience with ITSM tools such as Cherwell, ServiceNow, Remedy, etc.

Job Title: Admin Support Tech Dept Type: Contract Assignment Pay Rate: $18/hour Hours: Full-time (40 hours a week); must have the flexibility to work possible overtime/weekends once or twice during the year if needed Job Description: This is an amazing opportunity to get in on the ground floor with a Fortune 500 company. The role is 100% onsite in the office and will provide full training. The team is looking for candidates with an administrative, clerical, shipping, or retail background who have the desire to learn. Key Responsibilities: Receiving and shipping mobile devices and laptops. Assisting the Tech Support Team with support tickets when shipping/receiving tasks are slower. Lifting and pushing heavy carts as needed. Qualifications: Background in administrative, clerical, shipping, or retail roles. Strong willingness to learn and adapt to new tasks. Ability to lift and push heavy carts.

This position provides and facilitates support of technology issues encountered by Client employees and departments in a 24/7 environment. This position additionally monitors Client environmental and network systems for stability and continuation of service(s). Scope of Work Diagnose and resolve/escalate customer requests. Perform or monitor system health checks or maintenance tasks following established procedures. Understand job scheduling tools, activation, monitoring, and storage. Maintain and convey basic knowledge of server operating systems, file systems, data center critical infrastructure, and basic data recovery. Maintain and convey basic knowledge of Networking protocols, principles, and concepts. Convey information concerning critical issues clearly and concisely to appropriate personnel. Understand the installation, configuration and ongoing usability of computing devices, peripheral equipment and software. Perform network and computing device troubleshooting remotely where possible. Escalate unresolved issues in accordance to established guidelines. Train and orient customers in use of hardware and software as needed. Be available to answer phones at all times. Take ownership of, and resolve/action customer emails within established timelines. Education and Experience Required Knowledge/Skills/Abilities: Great Customer service skills, understanding the role of being the “Voice of the Customer” Excellent organizational skills and detailed oriented Experience working in a team environment as well as the ability to work independently Ability to identify and lead resolution of problems to provide better service to customers. Responds to customer requests or inquiries in a timely manner using established methodologies and practices. Preferred Knowledge and Skills Experience with contact centers, and or Helpdesk. Experience using, and troubleshooting Microsoft products such as Windows, Office, etc. Experience working in a fast pace environment. Security Requirements ITS Security Requirements: Selected candidates must agree to and sign the ITS Non-Disclosure Policy, ITS Employee Security Policy and successfully pass a Criminal Record Background Check performed by the Clientpolitan Nashville Police Department that includes: An identity verification A state of residency check for the last ten (10) years A National Criminal Information Center (NCIC) record and fingerprint check

Role: Deskside Services Relevant Experience : 3 Years minimum Certification : A+ Hardware, Microsoft (preferred), ITIL (Preferred) , CCNA (preferred) Hardware Support : PC (Desktop, Laptop), Tablet (Windows, Apple, Android), Printers (Network, Desk), Smart Phones, Desk Phones, Video Conference Rooms Devices (Audio & Video) Tools : Windows OS, MS Office, O365, Mac OS (preferred) Ticketing System : ServiceNow (IM, SRM, AMDB, CMDB, Knowledge Management) Others : Excellent Communication - soft skills (read, write & speak) Skillset Ability to perform On-Call Support during Off-Office hours (5:00 PM to 8:00 AM), Sat/Sun and Public Holiday in case of P1/P2 Ticket or any scheduled activity. (Overtime will be taken care). Travel to the Near By Site in case of a need (Mileage will be taken care). Work from Office on Daily (No WFH) Ability to disconnect/reconnect computer workstations, peripherals, and phone equipment Hands on experience with Imaging, reimaging Windows Operating system for Desktop, Laptops Ability to move/lift/carry up 50 lbs of weight Safely move equipment point to point using wheeled carts and vehicles IMACD & Asset Inventory experience Follow ESD safety precautions to avoid electrostatic discharge or equipment damage. Ability to follow documentation and knowledge articles to provision operating systems and software onto workstations and laptops, solve common issues. Ability to use remote desktop connectivity applications Working knowledge of imaging utilities such as Ghost, SCCM, etc Delivery and setup of PC equipment to end-users. Use trouble ticketing system to accept assignments, document work events, complete requests and verify customer satisfaction. Ability to provision and Support wireless devices.(E.g. Blackberry, Android, and iPhone) Demonstrated proficiency in Microsoft OS and Microsoft application. Demonstrated proficiency for installation of desktop software and troubleshoot Working knowledge of Microsoft Active Directory and GPO Strong customer service skills Strong troubleshooting skills Significant, demonstrated experience with Microsoft Windows operating systems Clients: Windows 10, Windows 7, Windows Vista, Windows XP, Windows 2000, Windows 98 Servers: 2012, 2008 r2, 2008, 2003, 2000 Functionally capable with Apple OS X Advanced troubleshooting skills with hard drive encryption software Advanced level skills in the Microsoft Office Suite: Word, Excel, PowerPoint, Outlook configuration issues with Exchange Strong client-side remote access troubleshooting skills Demonstrate strong skills supporting printers in an enterprise environment Advanced knowledge of client-side management tools - Microsoft Active Directory, GPO and Systems Center Configuration Manager (SCCM). Strong proficiency in creating and referencing documentation and knowledge articles using Micron tools Strong software installation and support skills Disciplined, systematic problem solving skills required The Technician need to have experience in IMACD tasks listed below (IMACD = Install Move Add Change Dispose ) Troubleshoot and resolve End users IT issues in their PCs (Desktop, Desktop, Tablet), Mobile phones, Printers and Other IT Devices in user's environment Support Installations, Moves, Adds, Changes, Disposal (IMACDs) requirements. Provide or oversee, as appropriate, all installations, de-installations, cascades, moves, adds and Changes for all EUC Equipment, Software, and related Services at designated Customer Sites; Coordinate, plan, and schedule IMACDs with all affected IT functions (whether the function is included within the Services provided by Provider, as a Customer-retained function, or a Third Party); and Coordinate all internal and external functions and activities to achieve high-quality execution of the IMACs, to meet Service Levels, and to minimize any operational interruption or business disturbance. Recrate and document the processes to enable IMAC execution for each Software and/or Equipment Component, and obtain Customer's approval for such processes and documentation; Obtain from Customer a list of individuals authorized to approve IMAC and Project IMAC Service Requests, including specific approval and authorization required for IMACs that include Changes to Software. This list may change from time to time and should be updated on a regular basis; Receive IMACD related Service Requests from Authorized Users and validate the IMAC request for correctness and proper authorization Communicate with Authorized Users if there is any issue with an IMACD related Service Request and attempt to resolve or escalate same appropriately; Coordinate and communicate with designated Customer personnel or other Third Parties, concerning scheduling and requirements so as to minimize the impact on Authorized Users; conduct, or confirm a Site survey has been conducted, to determine the location(s) of the IMAC and any special requirements at the location(s); Coordinate any physical space requirements as determined during the Site survey review; Confirm that all Equipment, Software, parts, Network, Cabling, or any other services necessary to execute the IMAC will be available as of the date(s) scheduled for the IMAC; Confirm the new and/or existing Configuration of the Equipment and Software associated with performing the IMAC. Confirm that the installation and/or de-installation procedures associated with performing the IMAC are valid for execution of this IMAC, including Backup, contingency, and test procedures; Schedule and dispatch appropriate technicians, including Third Party Vendors to the IMAC location; Treat every client like a VIP, strengthening the relationship as well as engaging users who otherwise might disengage from IT Cancel Network Transport Services that are no longer required after completing the IMACD

Who Are We? Altar'd State is a rapidly growing women's fashion brand with more than 120 boutiques in 38 states. We offer a place of respite and a distinctive shopping experience with the latest fashion finds, the most sought-after accessories, as well as charming home décor and gifts. Our Mission “Stand Out. For Good”. At Altar'd State, those four words are more than just our motto, they are why we exist. From Mission Mondays, where 10% of our net proceeds go directly to local charitable organizations, to our long-standing partnership with Coprodeli USA, in which we are in the process of building 22 schools for impoverished communities in Peru, we are committed to giving back in meaningful ways to those in need. The Role The Help Desk Analyst is the primary point of contact for technical and operational support issues identified by our stores, home office, and distribution center organizations. Help Desk Analysts track all support issues, resolve issues, and follow up on all escalations. This individual works closely with the rest of the IT department to ensure system uptime and prompt resolution to all issues. This individual will also be part of future technology projects. Primary Responsibilities Answer all calls for help either by phone, chat, email, or portal entry using ticketing platform Manage and prioritize central ticketing queue to ensure timely resolution of issues Perform troubleshooting through diagnostic techniques for retail stores, distribution centers, and home office locations Walk Guest through problem solving process Determine the best solution based on issues and details provided by Guests Install, modify, and repair computer hardware and software Facilitate and direct resolution with on site technicians or vendors as needed Provide accurate information on IT products or services Follow up and update Guest on status of issues Maintain the highest level of guest service Record events, problems and resolution in logs Identify and escalate situations requiring urgent attention Writing and editing technical documentation Additional special projects as assigned Skills and Abilities Exceptional time management, facilitation, and organizational skills Strong interpersonal skills and excellent verbal and written communication skills Customer oriented and cool under pressure Problem solving mindset Experience with any system support ticketing platform Experience with installing, configuring, administering and troubleshooting a wide range of desktop hardware and software Experience with troubleshooting printers, scanner and various other peripherals Knowledge of networking hardware including routers, switches and VPN appliances Retail industry experience Education and Experience CompTIA A+ certification or ability to earn certification within 1 year of employment Associate's degree in a technology focused area 1-2 years in a customer service focused role

HRIS Analyst Schedule: Hybrid - In office 4 days per week Helix Traffic Solutions is a traffic control and work zone management group. The family of companies united under Helix Traffic Solutions provide quality, experienced traffic management services throughout the West, Southwest, Southeast, Northwest, Northeast, and the Mid-Atlantic regions. As an industry leader, we quickly and effectively respond to all traffic control service needs, expectations and project requirements. We provide a full suite of traffic management services aimed at providing solutions for projects of any size. Position Summary The HRIS Analyst will support, maintain, and enhance our Human Resource Information System (Dayforce) and related HR technologies. This role is responsible for system configuration, data integrity, reporting, troubleshooting, and partnering with HR and operations leaders to ensure our systems meet business needs. The ideal candidate has strong analytical skills, is detail-oriented, and thrives in a collaborative, fast-paced environment. Key Responsibilities System Administration & Support Serve as the primary administrator for Dayforce across modules (HR, Recruiting, Payroll, Benefits, Time & Attendance, etc.). Troubleshoot system issues, escalate to Dayforce as needed, and ensure timely resolution via ticketing system. Maintain system security, role-based access, and audits for data accuracy and compliance. Perform configuration updates, testing, and deployment for system enhancements or new features. Monitor system performance and proactively identify opportunities for improvement. Reporting & Analytics Build, maintain, and distribute recurring and ad-hoc reports and dashboards. Ensure data accuracy through audits, reconciliation, and validation. Partner with HR and leadership teams to support data-driven decision making. Process Improvement & Projects Collaborate with HR, Payroll, Finance, and Operations to optimize workflows and system utilization. Participate in or lead HRIS-related projects, including module rollouts, upgrades, and integrations. Document processes, configuration changes, and SOPs. Training & End-User Support Provide guidance and training to HR team members and end users. Serve as a resource for HR system best practices. Qualifications Required 2-3 years of hands-on Dayforce experience (configuration, reporting, troubleshooting, or module administration). Strong understanding of HR processes (employee lifecycle, payroll, benefits, recruiting, timekeeping, etc.). Proficiency with reporting tools and Excel. Excellent analytical, problem-solving, and communication skills. Ability to manage multiple tasks with attention to detail in a fast-paced environment. Ability to work in the office at least 4 days per week. Work Environment Hybrid schedule with a minimum of 4 days per week onsite to support collaboration with HR, Payroll, and Operations teams. May require occasional extended hours during system upgrades, payroll periods, or project deadlines

Title - Entry Level IT Asset Analyst Tenure - 3+ Months Pay Rate - $ 40.hr on W2 This role is hybrid, will be in the office 2 days a week possibly 3 (five days during training). Here's a structured list of qualifications and skills for an entry-level candidate suited to roles in Hardware Asset Management (HAM), Software Asset Management (SAM), and Central Stockroom Receiving and Sourcing: Core Qualifications Associate's or Bachelor's degree in Information Technology, Business Administration, Supply Chain Management, or a related field. 1-3 years of experience (internships or part-time roles acceptable) in IT operations, procurement, inventory control, or asset lifecycle management. Basic understanding of IT hardware and software lifecycles, including procurement, deployment, maintenance, and retirement. Technical Skills Proficient in Microsoft Excel (pivot tables, VLOOKUPs, data validation) and Office 365 applications. Understanding of hardware components (laptops, monitors, peripherals, network gear) and basic troubleshooting concepts. Awareness of software licensing models (SaaS, perpetual, subscription) and entitlement tracking. Ability to generate and interpret reports on inventory levels, asset lifecycle status, and compliance metrics. Operational & Process Skills Strong attention to detail for maintaining accurate asset and inventory records. Ability to follow standard operating procedures (SOPs) and contribute to continuous improvement initiatives. Basic understanding of receiving, warehousing, and shipping logistics, including RMA and returns processing. Capable of performing physical inventory audits and reconciling discrepancies. Knowledge of sourcing and vendor coordination practices, such as request for quotes (RFQs) and purchase requisition handling. Analytical & Problem-Solving Skills Ability to analyze asset data for trends, usage optimization, and cost savings opportunities. Aptitude for identifying process inefficiencies and suggesting improvements. Comfortable working with large datasets to validate information accuracy and compliance. Soft Skills Strong organizational and multitasking abilities in fast-paced environments. Clear written and verbal communication skills for collaboration with IT, Finance, and Procurement teams. Reliable, accountable, and able to maintain confidentiality of corporate and user data. Customer-service oriented; able to support internal users courteously and efficiently. Preferred Certifications (Optional but Beneficial) CompTIA A+ or IT Fundamentals+ (for hardware/software foundations). ITIL Foundation certification. ServiceNow Certified System Administrator (CSA) or basic platform training. SAM/HAM practitioner courses from IAITAM (CHAMP, CSAM) or equivalent.