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Information technology internship jobs in Waterloo, IA

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Information Technology Internship
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  • Desktop Support Specialist

    Kelly Science, Engineering, Technology & Telecom

    Information technology internship job in Waterloo, IA

    Important information: To be immediately considered, please send an updated version of your resume to ************************* Job Title: Computer Support Associate Pay rate: $27 per hour Duration: 2 years W2 contract only (No C2C) Location- Waterloo, IA, 50704 Engine Works 3rd shift IT support 3rd shift 10:30 PM to 7:00 AM at EW site. Additional Information: This is for one, 3rd shift position - will work ONSITE: There is a weekend On-Call rotation that these positions will be a part of OT is possible Metatarsals are required on the first day Some travel between Waterloo area locations is possible Job Description: Provide onsite deskside Tier 2 support to the Waterloo IA location through performing the following duties Job Duties: Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix. TYPICAL EXAMPLES: imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues. Documents recording and/or distributing information. Has some breadth, depth and/or frequency of interaction with external contacts. Typical examples include updating assets in Asset Center, following KB articles for problem resolution, and following unit specific processes. Responsible for effective e-mail communications and ability to create and maintain basic documents/records: TYPICAL EXAMPLES: --contact lists --process logs --problem incidence reports --customer information updates - exterior ship orders --inventory, maintenance or other service records--handling standard facilities administration requests Responsible for recognizing problems with the processes/operations supported. Is responsible for resolving those problems with pre- established and documented solutions. Is responsible for reporting to others those problems that fall outside the scope of established procedures. Maintains equipment, supplies, data supporting processes or operations. Typical examples includes scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers. Applies some technical knowledge in the support of processes or operations TYPICAL EXAMPLES: --understanding basic printer operations to replace toner and pickup rollers, performing trouble shooting by following KB article to resolve end user tickets. Job Requirements: Knowledge of computing and networking concepts and fundamentals Ability to use standard desktop load applications such as Microsoft Office plus intranet and internet functions. Knowledge of computer security policies and a general overall knowledge of computer security concepts. 1 year or more IT experience preferred, but recent college graduates will be considered Education Requirements: Degree in an Information Technology discipline or equivalent experience. - High School or secondary diploma or equivalent
    $27 hourly 3d ago
  • IT Desktop Support/Helpdesk Technician (Only USC/GCH)

    Cube Hub Inc.

    Information technology internship job in Waterloo, IA

    Additional Information Weekend on-call rotation required. Overtime (OT) may be possible. Metatarsal safety shoes required on Day 1. May involve travel between Waterloo area locations. Job Summary Provide onsite deskside Tier 2 IT support to the Waterloo, IA location, ensuring smooth operation of end-user devices and resolving technical incidents in a timely manner. Key Responsibilities Perform and monitor standard IT processes and operations such as: Imaging computers. Replacing printer toner and parts. Disposing of outdated IT assets. Resolving trouble tickets from ServiceNow queues. Document and distribute information, including: Updating assets in Asset Center. Following knowledge base (KB) articles and unit-specific procedures. Maintain accurate logs, reports, and records: Contact lists, process logs, incident reports, customer updates, inventory, and maintenance records. Recognize and resolve problems within established procedures. Report issues that fall outside documented solutions. Support routine maintenance and inventory management of IT equipment and supplies. Apply technical knowledge to troubleshoot basic end-user issues (hardware, software, and network). Required Skills & Knowledge Basic understanding of computing and networking fundamentals. Proficiency in Microsoft Office, intranet, and internet applications. Awareness of computer security policies and general cybersecurity principles. Strong communication and documentation skills. Preferred Qualifications 1+ year of IT support experience, but recent graduates with strong fundamentals are encouraged to apply. Education Degree in Information Technology or related field - or equivalent relevant experience. High School Diploma or equivalent required.
    $35k-56k yearly est. 1d ago
  • Information Technology Support Technician

    Teceze

    Information technology internship job in Marshalltown, IA

    We are looking for a dedicated and proactive On-Site IT Support Engineer to provide hands-on support for our local infrastructure, users, and critical systems. This role ensures smooth IT operations, continuity of services, and timely resolution of incidents during the designated support period. The engineer will serve as the primary point of contact for IT-related issues at the site, while also performing preventive maintenance and ensuring system stability. Key Responsibilities Scope of Work / Activities to be Covered Provide on-site support for resolving technical incidents related to infrastructure, systems, and end-user devices. Perform monitoring of IT equipment and infrastructure maintenance, ensuring uptime and reliability. Offer desktop/user support for local staff, including troubleshooting hardware, software, and connectivity issues. Conduct preventive maintenance activities such as security checks, system health checks, and patch updates. Monitor and coordinate critical service requests with remote teams and vendors as needed. Assist in escalating complex incidents to higher-level support teams while ensuring proper follow-through. Expected Results Operational Continuity Maintenance: Ensure that business processes and local operations remain unaffected during the support period. Quality of Service: Deliver efficient, timely, and professional IT support with effective problem-solving skills. Reliable Technical Support: Minimize downtime and interruptions across IT systems and infrastructure. Documentation and Reporting: Prepare and submit clear incident logs, resolution details, and preventive maintenance reports for transparency and accountability. Qualifications & Skills Proven experience in IT support, helpdesk, or desktop engineering roles. Strong knowledge of Windows/Mac operating systems, networking basics, hardware, and peripherals. Familiarity with ITSM ticketing systems and incident management processes. Ability to conduct preventive maintenance and security checks. Strong communication skills and ability to interact with end-users at all levels. Detail-oriented with strong documentation and reporting skills. Professional certifications (CompTIA A+, Network+, ITIL, or Microsoft/CCNA) are a plus.
    $34k-55k yearly est. 3d ago
  • Computer Field Technician

    Bc Tech Pro 4.2company rating

    Information technology internship job in Waterloo, IA

    Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-3 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.
    $26k-35k yearly est. 9h ago
  • IT Support Analyst

    CCR 3.3company rating

    Information technology internship job in Cedar Rapids, IA

    Job DescriptionDescription: IT Support Analyst BUSINESS UNIT: Shared Services FUNCTION: Internal Technology Group REPORT TO: Director of Technology CLASSIFICATION: Exempt EDUCATION: Bachelors Degree in Information Technology or Relevant Experience EXPERIENCE: 1-3 years of relevant experience Who We Are Looking For CCR Technologies builds and delivers innovative technology solutions and products for partners local and across the globe. We are seeking a proactive and detail-oriented IT Support Analyst to provide first-level technical support to end-users. The ideal candidate will troubleshoot and resolve hardware, software, and network issues, document IT processes, and assist with automation and system improvements. This role requires strong problem-solving skills, excellent communication, and a customer-focused approach. What You'll Accomplish and Experience Provide technical support to end-users via phone, email, and in-person. Troubleshoot and resolve hardware, software, and network issues efficiently. Document troubleshooting steps, IT procedures, and knowledge base articles. Identify repetitive tasks and recommend automation solutions for improved efficiency. Assist in developing and maintaining automation scripts using tools such as Power Automate or PowerShell. Collaborate with IT teams and business units to enhance IT services and workflows. Maintain and monitor IT systems to ensure optimal performance and availability. Support IT projects, software deployments, and system upgrades as needed. Ensure compliance with IT security policies and best practices. Train end-users on IT tools, systems, and security best practices. Stay up to date with emerging technologies and industry trends. Respond to telephone calls, emails and tickets with professionalism and courtesy within established response guidelines. Responsible for entering time and expenses in CCR systems as it occurs and submitting them for approval by the designated deadline. Manage performance to achieve expected results. Exemplify and promote CCR values. Actively demonstrate reliability by maintaining a consistent work schedule. Perform other duties as assigned Desirable Previous Experience Proven experience in a helpdesk or technical support role. Ability to communicate technical information, both verbal and written, to a wide range of end-users and helpdesk technicians Strong knowledge of Windows and Mac operating systems, networking, and common software applications. Experience with scripting languages (e.g., PowerShell, Python) and automation tools (e.g., PowerAutomate). Excellent problem-solving and analytical skills. Strong communication and interpersonal skills. Knowledge of administration in Microsoft 365, Active Directory, and Exchange Ability to work independently and as part of a team. Certification in ITIL, CompTIA A+, or similar is a plus. Why CCR CCR is a privately held corporation that was founded in 1986 that provides technology services to large and small businesses nation-wide from our location in Cedar Rapids, IA. Our achievements include: Top quartile revenue growth for each of the last 5 years as per the worldwide Service Leadership Index precision benchmark. Nationally recognized as “Great Place to Work” - 10 years in a row 10-years consecutively listed on Inc. 5000 - Fastest Growing Privately Owned Companies in America 13x top 100 listing on MSPMentor 501 internationally Nationally awarded Platinum HIRE Vets Medallion 4x TAI IT Service Provider of the Year Learn more about CCR and our values: ************************* CCR offers a unique work-life balance and environment. Our competitive benefits package includes free daily lunch for employees, gym membership reimbursement, health, dental, and vision insurance, paid time off and paid holidays, a 401k program, quarterly profit sharing, short & long term disability and life insurance and lots of development opportunities to help you grow your professional career. Learn about our culture: ********************************************************** Requirements:
    $53k-83k yearly est. 7d ago
  • Dynamic PC Support Techician

    Worldwide Techservices Open 4.4company rating

    Information technology internship job in Waterloo, IA

    Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit
    $33k-46k yearly est. 60d+ ago
  • IT Helpdesk Specialist I

    Eastern Iowa Health Center 4.0company rating

    Information technology internship job in Cedar Rapids, IA

    IT HELPDESK SPECIALIST I - ADMINISTRATIVE OFFICE Cedar Rapids, IA $20.00-$30.00 Be a part of an organization that is dedicated to health equity for all. As a Federally Qualified Health Center, our mission at Eastern Iowa Health Center (EIHC) is to provide exceptional and accessible health care services throughout our community. We are a collaborative team dedicated to the wellness and the excellence of care regardless of the patient's ability to pay. EIHC believes in non-judgmental and equal care for all members of our diverse community. Our staff values compassion as a guiding force. EIHC promotes health equity for all and believes health care is a right, not a privilege. You will thrive in a collaborative environment where you take ethical action and ownership to solve problems and lead positive outcomes. Do you want to be part of a larger purpose of an evolving, high-performance culture that empowers you to make a difference? EIHC is seeking a full-time, entry-level IT Helpdesk Specialist who brings a foundational understanding of IT, a passion for learning, and a flexible, solutions-focused approach. SCHEDULE Monday through Friday 7:30am-4:30pm COMPENSATION $20.00 to $30.00 hourly depending on experience and education ESSENTIAL DUTIES AND RESPNSIBILITES Provide onsite technical support and troubleshooting assistance to end-users via phone, email, chat, or in-person. Serve as the office IT point of contact, managing and maintaining all IT equipment and software (including computers, monitors, printers, etc.) with support from our IT contractor as needed. Log and track all support tickets and ensure proper documentation of issues, resolutions, and follow-up actions. Assist with install, configure, and maintain computer hardware, software, and operating systems. Educate end-users on basic troubleshooting techniques and self-help resources to promote user independence and minimize support requests. Maintain an inventory of IT assets including computers, peripheral devices, and other hardware, ensuring accurate record-keeping and timely upgrades EMR Athena REQUIRED QUALIFICATIONS Knowledge of basic Information Technology, including troubleshooting and support experience. Proficiency with Electronic Health Records systems preferred. AMAZING BENEFITS 4 Weeks of Paid Time Off 8 Paid Holidays 2 Cultural Floating Holidays Health Insurance - Plan Options Start at $1.00 Per Pay Period Dental Insurance Vision Insurance Flexible Spending Accounts - Medical and Dependent Care Health Savings Account 100% employer paid Basic Life and Long-term Disability Insurance Volunteer Life Insurance Short-Term Disability Insurance 401(K) with 4% Employer Match Employee Clothing Allowance Employee Assistance Program Gym Membership Discount to the Midwest Athletic Club Parental Leave National Health Service Corps Loan Repayment (Select Positions) FTCA Malpractice Insurance Eastern Iowa Health Center is an equal opportunity employer and makes decisions related to compensation and all terms, conditions, or privileges of employment on the basis of merit. Company policy prohibits unlawful discrimination based on race, color, creed, sex, pregnancy (including childbirth and related conditions), religion, marital status, age, national origin, disability, medical condition, genetic information, gender identity, sexual orientation, military status, or any other consideration made unlawful by federal, state, or local laws. All such discrimination is unlawful and prohibited by the Company.
    $70k-95k yearly est. 22d ago
  • Desk Side Technician

    Stefanini 4.6company rating

    Information technology internship job in Waterloo, IA

    We help Procurement and Recruiting departments faced with the challenge of filling multiple IT-related openings for either long-term employment, or short-term projects. They need to find reliable candidates, with the right expertise, quickly and at the right cost to enable their company to remain competitive, and to increase profit and efficiency. Stefanini provides the IT contract resources you need to implement crucial projects, handle short-term assignments, or fulfill long-term placements. Our IT staffing services free you from the challenges of finding, recruiting, training and retaining high-quality professional staff, and allow you to focus on managing your business growth. We provide the ongoing skill development to ensure that professionals placed at your site are trained in leading technologies to support your information technology hardware, software, and network infrastructure. Augment your staff for short or long-term engagements, or for specialized expertise on specific projects. We have more than 25 years of staffing industry knowledge and can provide you with superior candidates to match your technical and professional needs. Job Description • Provide hardware/software support services to onsite client including break/fix • Implement virus detection and eradication procedures • Diagnose end-user system failures and implement repair solutions • Diagnose printer and other peripheral devise failures and implement repair solutions • Troubleshoot network devices in order to ensure connectivity from the PC to the Network Qualifications • High school diploma or equivalent required • 2+ years' experience • HP Certification • Proficient in Microsoft Active Directory • Ability to resolve Windows XP and Windows7 Operating System Issues and Errors • Solid foundation of Personal Computer experience • Excellent troubleshooting capability • Ability to work in a team environment as well as independently • Strong sense of customer service • Proven ability to remain flexible in a changing environment • Attendance and schedule adherence are requirements of this position • Ability to walk and bend and perform labor-related duties of connecting computer equipment • Ability lift up to 50 lbs. when moving electronic equipment. All lifts over 50 lbs. require two or more employees to perform the task. • May require additional project-specific training Additional Information
    $31k-51k yearly est. 60d+ ago
  • IT Specialist- Health Applications

    Sac and Fox Tribe of Iowa

    Information technology internship job in Tama, IA

    TITLE: IT Specialist - Health Applications DEPARTMENT: Information Technology CLASSIFICATION: Non-exempt POSITION DESCRIPTION: Researches, analyzes, and supports Health system applications. Monitors the needs of the Health system. Works with IT and Health staff to meet the software needs of the clinic. Manages assigned projects. DUTIES & RESPONSIBILITIES: Health Application Systems Skills: * Maintains and supports electronic health system applications. * Provides technical analysis, issue resolution, enhancements, and modifications to meet the needs of the clinic. * Troubleshoots application issues and works with vendor to resolve the issue. * Recommends modifications for the application to improve clinic workflow, efficiency, and productivity of clinic staff. * Maintains interfaces from health system applications and troubleshoots issues in a timely manner. * Assists with upgrade in the of health system applications. * Organize and perform group training and cross-training activities related to Health Systems and general PC skills. * Assists and maintains credentials of users and additional high security level tasks. * Complies with HIPAA rules and maintains all patient information confidentially and securely. Information Technology Skills: * Work with Health Applications Coordinator to carry out IT initiatives related to Health Systems. * Supports the Information Technology Department's strategic plans and attends IT meetings. * Manage assigned projects and ensure projects are completed. * Implement IT decisions and recommendations as appropriate. * Other duties as assigned. REQUIREMENTS: * Combination of education (High School\/GED, Associates Degree, Technical School\/Certifications, or Continuing Ed credits.) and\/or experience in support of Health system applications. * Knowledgeable and proficient computer skills including use of word processing, using spreadsheets, internet and email. * Familiar with clinical workflows and understanding the roles of a clinical practice. * Prefer demonstrated knowledge in teambuilding and teamwork. * Ability to communicate effectively verbally and in writing. * Ability to identify bottlenecks and is proactive in resolving the situation. * Must be dependable, have a great work ethic, possess initiative, be self-motivated and be able to work with minimal supervision. * Must submit to and successfully pass an extensive criminal background investigation. * Valid driver's license and insurable. SUPERVISION: IT Director SALARY LEVEL: $59,384-$91,500","
    $59.4k-91.5k yearly 31d ago
  • IT Support Specialist

    Ark Data Centers

    Information technology internship job in Marion, IA

    The IT Support Specialist is primarily responsible for responding to client inquiries for technical assistance and ensuring courteous, timely and effective resolution of client issues. Problem resolution will involve the use of diagnostic and support request tracking tools, as well as require that the individual give remote support at the desktop and server level, escalating and coordinating support actions with other staff as needed. In addition, the IT Support Specialist is responsible for establishing and building relationships with clients by demonstrating willingness to pursue improved courses of action, delivering products and services that best serve client needs and using client feedback as a basis for improving service. The IT Support Specialist serves as an extension of the local facilities team after normal business hours, ensuring the facility is staffed for emergency response and physical security. Essential Functions: Provide initial analysis and triage for issues reported through phone calls, monitoring alerts from client and internal infrastructure, or service portal to gather all pertinent information, assess urgency, and facilitate resolution Monitor critical infrastructure and security systems supporting the local facility. Escort for Data Center and provide Smart / Remote hands support Respond to requests for technical assistance in person, via phone, and electronically, based on urgency Diagnose, research, and resolve technical hardware, software, application, and performance issues. Escalate as necessary and work with 3rd-party providers when needed. Requirements Qualifications: Associate degree in Computer Science, Information Systems or related field, or equivalent work experience One + year experience in customer service role providing technical support ITIL v3 or v4 Foundation certification or 1 year's work experience in an ITIL environment preferred IT-related certifications preferred (CompTIA A+, Network+, Server+, CCNA or Microsoft) Above average desktop/laptop/network/hardware/software/application troubleshooting skills Microsoft Server Technologies, VMWare Windows Operating Systems, Active Directory, O365 Experience using service management system for issue tracking VOIP, WAN and LAN connectivity/routers experience preferred Compensation: The compensation for this position is $37,595 - 50,470 annually. Final offer amounts are determined by multiple factors including experience and skillsets.
    $37.6k-50.5k yearly 60d+ ago
  • Technical Support Specialist - Base44

    Base44

    Information technology internship job in Cedar Rapids, IA

    Base44, a hyper-growth AI startup recently acquired by Wix, is on a mission to change how software gets built. Our AI-powered platform empowers anyone to create custom software applications using natural language. Operating like a startup within Wix, we're fast, collaborative, and focused on turning complex problems into simple, powerful solutions. We exist for creators, solo founders, and entrepreneurs. The opportunity is huge, and with your help, our user-driven growth can become unstoppable. Job Description Base 44 is seeking a highly motivated and dynamic Tech Support Specialist to join our growing team. This is a fantastic opportunity to be a key player in a fast-paced, innovative, and collaborative start-up environment. As a Tech Support Specialist, you will be on the front lines, providing technical support, troubleshooting issues, and contributing to the overall success of our product. You'll have a significant impact on our users and the growth of our product. In this role, you will: Operate with minimal supervision and substantial discretion on matters of significance. Assist users with product-related issues, offering timely and effective solutions. Diagnose and resolve technical problems, utilizing your problem-solving skills and technical knowledge. Go beyond issue resolution: Educate users on effective vibe-coding techniques and guide them toward best-practice build approaches that help them realize their vision. Proactively communicate technical issues, emerging trends, and potential improvements to the team, and raise concerns and flags as needed. Work cross-functionally within a cohesive team environment to ensure product success, working closely with Development and Product teams to document issues, test features, and provide regular, actionable feedback. *** This role includes occasional evening and weekend work to support incidents, releases, and maintenance windows. Coverage is shared via a rotation, and we provide advance notice whenever possible. This position is a hybrid role and candidates should be prepared to be able to come to our office in Cedar Rapids at least 3 days per week. Qualifications 2+ years of experience working in Technical Support/Solution topics in a Web environment , owning complex investigations and escalations. Able to read browser console and network tab for troubleshooting purposes (JavaScript and React etc ). Strong technical skills, learns fast, embraces unfamiliar tools/docs, and is driven by curiosity about the unknown. Takes full ownership of initiatives, drives completion in fast-paced settings, and proactively suggests improvements. Effective and adaptable when things move fast and plans are still evolving. Excels at synthesizing and explaining complex topics, working well in teams with a strong growth mindset. Bonus points Bachelor's degree in computer science, information systems, or related field, or equivalent practical experience Hands-on tinkering with “vibe coding” - side projects or small experiments you can show. Strong technical writing for specifications, runbooks, and incident reports Comfortable inspecting network requests and spotting errors in the console. Experience troubleshooting API connections and integrations or with system reliability engineering. Additional Information We're Base44, a newly acquired part of Wix, on a mission to change how software gets built. Our AI-powered platform empowers anyone to create custom software applications using natural language, no traditional coding required. Operating like a startup within Wix, we're fast, collaborative, and focused on turning complex problems into simple, powerful solutions. We exist for creators, solo founders, startups, entrepreneurs, side hustlers, and everyone who wants to turn their ideas into reality. Whether you're launching a product, validating a concept, or exploring a hunch, Base44 helps you build it. We're growing fast, the opportunity is huge, and with your help, our user-driven growth can become unstoppable. We are currently offering a shift of 10am - 7pm, Sunday - Thursday for this role.
    $34k-56k yearly est. 3d ago
  • IT Support Desk Technician

    The20

    Information technology internship job in Cedar Rapids, IA

    The 20 LLC is a nationwide Managed Service Provider (MSP) and MSP growth platform that partners with both general businesses and IT service companies across the country to deliver world-class technology solutions and support. We are passionate about fostering a collaborative, innovative environment where our team members and clients can thrive. We are looking for a hard-working Information Technology Support Desk Technician to provide remote support to our clients nationwide. The right candidate will be responsible for providing technical support related to computer systems, hardware, software, applications, and more. This person will respond to tickets via a ticketing system, analyze the issues, isolate the problems, and implement the solutions. This person will be comfortable talking on the phone, supporting customers, and have a good general understanding of business technology. This position is 100% onsite, in-office. Responsibilities: * Identify, analyze, and resolve common technical issues, questions, and problems that occur in workstations, mobile devices, operating systems, software, hardware, and peripherals * Manage ticket queue to ensure timely resolution * Provide customer support using remote connection software * Provide thorough documentation on each customer interaction * Prioritize ticketing system flow by following SOPs and KB articles for resolution * Meet or exceed KPI goals * Troubleshooting of the following, though not limited to: * Advanced desktop issues * VPN connectivity * Entry-level server support * Hardware issues * Line of business support Requirements: * IT Fundamentals and A+ certifications, or equivalent professional experience * 1+ year of professional help desk experience * Strong customer service skills * High attention to detail * Ability to follow instructions and policies * Ability to adapt to changing and fast-moving environments * Strong phone skills Benefits: * Comprehensive benefits, including medical, dental, vision, supplemental coverage, plus HSA/FSA options * Competitive 401(k) participation with up to 4% contribution match * Certification reimbursement to support your continued development * Meaningful opportunities for advancement within a growing organization * A culture built on drive, accountability, collaboration, and excellence Physical Requirements This role primarily involves working in an office environment with regular use of a computer and phone. Candidates should be able to: * Sit or stand for extended periods * Use hands and fingers for typing and computer work The statements contained in this job description are intended to describe the general nature and level of work being performed by associates assigned to the job. They are not intended to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the individual(s) holding this position.
    $35k-56k yearly est. 24d ago
  • Technical Support Specialist - Base44

    Wix Ltd. 4.3company rating

    Information technology internship job in Cedar Rapids, IA

    Base44, a hyper-growth AI startup recently acquired by Wix, is on a mission to change how software gets built. Our AI-powered platform empowers anyone to create custom software applications using natural language. Operating like a startup within Wix, we're fast, collaborative, and focused on turning complex problems into simple, powerful solutions. We exist for creators, solo founders, and entrepreneurs. The opportunity is huge, and with your help, our user-driven growth can become unstoppable. Job Description Base 44 is seeking a highly motivated and dynamic Tech Support Specialist to join our growing team. This is a fantastic opportunity to be a key player in a fast-paced, innovative, and collaborative start-up environment. As a Tech Support Specialist, you will be on the front lines, providing technical support, troubleshooting issues, and contributing to the overall success of our product. You'll have a significant impact on our users and the growth of our product. In this role, you will: * Operate with minimal supervision and substantial discretion on matters of significance. * Assist users with product-related issues, offering timely and effective solutions. * Diagnose and resolve technical problems, utilizing your problem-solving skills and technical knowledge. * Go beyond issue resolution: Educate users on effective vibe-coding techniques and guide them toward best-practice build approaches that help them realize their vision. * Proactively communicate technical issues, emerging trends, and potential improvements to the team, and raise concerns and flags as needed. * Work cross-functionally within a cohesive team environment to ensure product success, working closely with Development and Product teams to document issues, test features, and provide regular, actionable feedback. * This role includes occasional evening and weekend work to support incidents, releases, and maintenance windows. Coverage is shared via a rotation, and we provide advance notice whenever possible. This position is a hybrid role and candidates should be prepared to be able to come to our office in Cedar Rapids at least 3 days per week. Qualifications * 2+ years of experience working in Technical Support/Solution topics in a Web environment , owning complex investigations and escalations. * Able to read browser console and network tab for troubleshooting purposes (JavaScript and React etc ). * Strong technical skills, learns fast, embraces unfamiliar tools/docs, and is driven by curiosity about the unknown. * Takes full ownership of initiatives, drives completion in fast-paced settings, and proactively suggests improvements. * Effective and adaptable when things move fast and plans are still evolving. * Excels at synthesizing and explaining complex topics, working well in teams with a strong growth mindset. Bonus points * Bachelor's degree in computer science, information systems, or related field, or equivalent practical experience * Hands-on tinkering with "vibe coding" - side projects or small experiments you can show. * Strong technical writing for specifications, runbooks, and incident reports * Comfortable inspecting network requests and spotting errors in the console. * Experience troubleshooting API connections and integrations or with system reliability engineering. Additional Information We're Base44, a newly acquired part of Wix, on a mission to change how software gets built. Our AI-powered platform empowers anyone to create custom software applications using natural language, no traditional coding required. Operating like a startup within Wix, we're fast, collaborative, and focused on turning complex problems into simple, powerful solutions. We exist for creators, solo founders, startups, entrepreneurs, side hustlers, and everyone who wants to turn their ideas into reality. Whether you're launching a product, validating a concept, or exploring a hunch, Base44 helps you build it. We're growing fast, the opportunity is huge, and with your help, our user-driven growth can become unstoppable. We are currently offering a shift of 10am - 7pm, Sunday - Thursday for this role.
    $42k-60k yearly est. 9d ago
  • On-Call IT Field Technician - Cedar Rapids, IA - Hiring NOW

    Geeks On Site 3.1company rating

    Information technology internship job in Cedar Rapids, IA

    Job DescriptionJob DescriptionOn-Call IT Field Technician - PC, Mac, Printer & Scanner Support
    $26k-36k yearly est. 17d ago
  • Manufacturing IT Analyst

    Emerson 4.5company rating

    Information technology internship job in Marshalltown, IA

    If you are a passionate IT Analyst looking for an opportunity to grow, Emerson has an exciting opportunity for you! Manufacturer of large custom-designed control valves, you will work in a dynamic and high-tech production facility performing a variety of technical, and analytical duties in the operation of enterprise, client/server and desktop computer systems, networks, and mobile devices. This includes analysis in the areas of user and system requirements, application implementation and maintenance, computer system and server support, mobile device support, basic network design and maintenance, and database administration. **In This Role, Your Responsibilities Will Be:** + Analysis technical areas of user and system requirements. This involves the implementation of solutions to areas that could use improvement, which may include working with other teams to do so. + Application implementation and maintenance, including various 3rd party applications as well as unique applications developed in-house, often involving the connections between different manufacturing machines and computers. + Desktop and laptop support at both the hardware and software level, including custom purpose-built desktop workstations. This also includes the support of tablets and barcode scanners. + Server support including performance analysis and application maintenance for both physical and virtual environments. Also includes oversight of access security to servers and network folders. + Oversees active directory administration including processing requests to create or modify user and computer accounts, as well as management of security groups relevant to the local area. + Handles procurement of computer systems, accessories, and electronics such as TVs and audio equipment through conventional means and also through the Oracle iProcurement interface. Also works with vendors for procurement and licensing of various software used throughout the production environment. + Mobile device support including contract negotiations with various vendors, procurement and setup of mobile devices and accessories, and technical support for local mobile device users. + Network maintenance including assisting with the implementation of network changes and the maintenance and overseeing of various subnets. + Production of effective project and technical documentation. + Supports Safety culture **Who You Are:** You quickly and decisively take actions in fact-changing, unpredictable situations. You convert ideas into actions and produce results with new initiatives. You provide timely and helpful information to individuals across the organization. You scan the environment for new technical skills, knowledge, or capabilities that can benefit business or personal performance. **For This Role, You Will Need:** + 2-year Associate's Degree and 3 years professional experience is required OR in the absence of a degree 5 years of experience is required. + Ability to analyze and resolve hardware, software, and application problems. + Procurement, implementation and maintenance of enterprise, distributed, client/server, and desktop computer systems. + Understanding of the principles and practices for producing effective project and technical documentation. + High-level knowledge and experience in the Microsoft Office software suite and online functionality. + Install/Configure Apple and Android mobile operating systems. **Preferred Qualifications that Set You Apart** + Bachelor's Degree in an IT related field. + Experience working in a manufacturing environment + Basic understanding of Oracle, SQL, VBA, Active Directory, Java, and general software licensing practices. + Excellent written and verbal communication skills, phone skills, planning and prioritizing skills. + Organizational and time management skills to accommodate changing workload and multiple priorities. + Must be a self-motivator and have the initiative to work independently. + Must have great interpersonal skills to maintain a good working relationship with all personnel. + Must be able and willing to be available most nights and weekends in case of an emergency. **Our Culture & Commitment to You:** At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives-because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results. We recognize the importance of employee wellbeing. We prioritize providing flexible, competitive benefits plans to meet you and your family's physical, mental, financial, and social needs. We provide a variety of medical insurance plans, with dental and vision coverage, Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave. **WHY EMERSON** **Our Commitment to Our People** At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration. We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world's most complex problems - for our customers, our communities, and the planet. You'll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor. At Emerson, you'll see firsthand that our people are at the center of everything we do. So, let's go. Let's think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let's go, together. **Work Authorization** Emerson will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1(including those with OPT or CPT) , H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire. **Equal Opportunity Employer** Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment. **Accessibility Assistance or Accommodation** If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com . **ABOUT EMERSON** Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability. With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety. We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you're an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you'll find your chance to make a difference with Emerson. Join our team - let's go! **No calls or agencies please.** **Requisition ID** : 25029070 Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
    $62k-80k yearly est. 18d ago
  • B Level Technician

    Dave Wright Nissan Subaru

    Information technology internship job in Hiawatha, IA

    VOTED 'BEST DEALERSHIP TO WORK FOR' 12 TIMES! WE'RE LOOKING FOR B LEVEL TECHNICIANS WITH EXPERIENCE IN ANY BRAND! GROWING AT A RAPID RATE! Are you turning 61.5+ hours per week on average? If not, come talk to us about how we can help you get there! Are you stuck doing warranty work all the time? Our work mix is 70% customer pay! Need help moving your tools locally? No problem, we'd love to help! B Level Technician Responsibilities: Perform multi point inspections and troubleshoot common vehicle issues Diagnose and repair electrical systems, brakes, suspension systems, and more Learn all about Nissans and Subarus through online and in-person manufacturers' trainings Gain certifications B Level Technician Requirements: Professional experience working on any brand Self-motivated Willing to work through challenges Good work ethic Dynamic problem solving abilities Passion to help people Valid driver's license B Level Technician Benefits: Excellent compensation structure Health, dental, vision, and life insurance Paid holidays, paid vacation, paid sick days 3% company contribution to the 401K B Level Technician Additional Perks: Meaningful opportunity for community involvement Summer golf outing Company Christmas party Monthly National Holiday celebrations Waffle Iron Day: ******************************************* Frank and Beans Day: ****************************************** Donut Day: ****************************************** Dave Wright Nissan Subaru Core Values: We Solve It We Are All One Team We Do What We Say We Grow Or We Die We Commit And Never Quit Apply for our B Level Technician position today! **Please check your email after submitting an application**
    $36k-50k yearly est. Auto-Apply 6d ago
  • Software Engineer Intern

    Highway Equipment Co 3.8company rating

    Information technology internship job in Cedar Rapids, IA

    The Software Engineer Intern provides support to Product Development or Engineering projects by assisting with software related development, testing, documentation, and prototyping. The Software Engineer Intern will support current or research projects. Key Responsibilities RESULTS Critical 55% Create working spread pattern simulations in Matlab based on spread pattern data. Create a working program so other engineers can use the simulation program with other spread pattern test data. Simulate spreading application in a field. Research and identify sensor technology to enhance NLM's spreading capabilities. Use software to process and interpret complex sensor data. Productivity / Job Knowledge 20% Simulate spreading application in a field to determine precision. New product controls and software testing for NLM products. Operation of test equipment for NLM products. Review app development for NLM products. Dependability 15% Demonstrates a good attendance record; is aware of the impact that missing work will have on the customer as well as co-workers. Completes goals/projects on time or ahead of schedule. Responds to work assignments and requests by being cooperative and available. Follows through and meets commitments. Available as a resource to subordinates and/or peers. Safety 10% Follows safety procedures, protocols, policies, and adheres to all SAFESTART concepts, and acts when others are not holding themselves accountable. Total 100% Requirements Qualifications and Essential Skills: Pursuing a bachelor's degree in Software Engineering, Mechanical Engineering, Systems Engineering, Agricultural Engineering, Electrical Engineering, or related field. GPA of 2.7 or higher. Basic knowledge of mechanical systems and solid modeling. Demonstration of the following skills: organization, critical thinking, and teamwork. Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Regularly required to sit and interface with computer systems while maintaining a high level of concentration. The employee is also regularly required to stand and walk while performing the duties of the job. The employee is occasionally required to reach with hands and arms, stoop, kneel, or crouch. While performing the duties of this job, the employee is regularly required to talk and hear. The employee is occasionally required to use hands/fingers to handle or feel. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the office work environment is usually quiet. Employee may be exposed to shop environment while distributing documents to shop area. When on shop floor, employee will be required to wear safety glasses at all times, steel-toed footwear and ear protection when job demands presence in areas outside safety zones and gloves when handling material. While performing the duties of this job, the employee may be exposed to moving mechanical parts, fumes or airborne particles, and vibration, and occasionally exposed to risk of electrical shock. The noise level in the plant shop environment is moderately loud.
    $29k-47k yearly est. Auto-Apply 60d+ ago
  • Computer Field Technician

    Bc Tech Pro 4.2company rating

    Information technology internship job in Cedar Rapids, IA

    Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-5 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.
    $26k-35k yearly est. 9h ago
  • IT Specialist- Health Applications

    Sac and Fox Tribe of Iowa

    Information technology internship job in Tama, IA

    Researches, analyzes, and supports Health system applications. Monitors the needs of the Health system. Works with IT and Health staff to meet the software needs of the clinic. Manages assigned projects. DUTIES & RESPONSIBILITIES: Health Application Systems Skills: Maintains and supports electronic health system applications. Provides technical analysis, issue resolution, enhancements, and modifications to meet the needs of the clinic. Troubleshoots application issues and works with vendor to resolve the issue. Recommends modifications for the application to improve clinic workflow, efficiency, and productivity of clinic staff. Maintains interfaces from health system applications and troubleshoots issues in a timely manner. Assists with upgrade in the of health system applications. Organize and perform group training and cross-training activities related to Health Systems and general PC skills. Assists and maintains credentials of users and additional high security level tasks. Complies with HIPAA rules and maintains all patient information confidentially and securely. Information Technology Skills: Work with Health Applications Coordinator to carry out IT initiatives related to Health Systems. Supports the Information Technology Department's strategic plans and attends IT meetings. Manage assigned projects and ensure projects are completed. Implement IT decisions and recommendations as appropriate. Other duties as assigned. REQUIREMENTS: Combination of education (High School/GED, Associates Degree, Technical School/Certifications, or Continuing Ed credits.) and/or experience in support of Health system applications. Knowledgeable and proficient computer skills including use of word processing, using spreadsheets, internet and email. Familiar with clinical workflows and understanding the roles of a clinical practice. Prefer demonstrated knowledge in teambuilding and teamwork. Ability to communicate effectively verbally and in writing. Ability to identify bottlenecks and is proactive in resolving the situation. Must be dependable, have a great work ethic, possess initiative, be self-motivated and be able to work with minimal supervision. Must submit to and successfully pass an extensive criminal background investigation. Valid driver's license and insurable. SUPERVISION: IT Director SALARY LEVEL: $59,384-$91,500 Job Posted by ApplicantPro
    $59.4k-91.5k yearly 30d ago
  • After-Hours IT Support Desk Technician

    The20

    Information technology internship job in Cedar Rapids, IA

    The 20 is looking for a hard-working After-Hours Information Technology Support Desk Technician to provide remote support to our clients nationwide. The right candidate will be responsible for providing technical support related to computer systems, hardware, software, applications, and more. This person will respond to tickets via a ticketing system, analyze the issues, isolate the problems, and implement the solutions. This person will be comfortable talking on the phone, supporting customers, and have a good general understanding of business technology. Schedule & Location This is a full-time, after-hours position with a set schedule of 5:00 PM 2:00 AM CST. The first portion of the shift (5:00 PM 9:00 PM) will be worked onsite at our Cedar Rapids, IA office, and the second portion (10:00 PM 2:00 AM) will be worked remotely from home. Responsibilities * Identify, analyze, and resolve common technical issues, questions, and problems that occur in workstations, mobile devices, operating systems, software, hardware, and peripherals * Manage ticket queue to ensure timely resolution * Provide customer support using remote connection software * Provide thorough documentation on each customer interaction * Prioritize ticketing system flow by following SOPs and KB articles for resolution * Meet or exceed KPI goals * Troubleshooting of the following, though not limited to: * Advanced desktop issues * VPN connectivity * Entry-level server support * Hardware issues * Line of business support Requirements * IT Fundamentals and A+ certifications, or equivalent professional experience * 1+ year of professional help desk experience * Strong customer service skills * High attention to detail * Ability to follow instructions and policies * Ability to adapt to changing and fast-moving environments * Strong phone skills Benefits: * Medical/Dental/Vision health plans * PTO/Sick/Holiday pay * Dependent Care FSA * Paid Parental Leave * Life Insurance 100% Company Paid * Incredible company culture * Explosive company growth * Company sponsored Team Building Events * State of the art, modern office with amenities: onsite gym, snacks, drinks, and a food hall Physical Demands: The physical demands below describe the essential job functions needed to complete this job. * Consistent hand and finger dexterity necessary to operate computer equipment * Consistently required to sit, stand, walk, talk, hear, and see * Routine use of hands to type * Occasional need to stoop, kneel, crouch, twist, crawl, reach, and stretch * Occasional need to walk around the office * Consistent vision abilities required; close vision, depth perception, and ability to focus * Occasional need to lift and/or move up to 30 pounds Environmental Conditions: * The worker is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work) * Work is in an open office environment with steady conversation and interruption The statements contained in this job description are intended to describe the general nature and level of work being performed by associates assigned to the job. They are not intended to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the individual(s) holding this position. Work involves sitting most of the time. Walking and standing are required only occasionally, and all other sedentary criteria are met.
    $35k-56k yearly est. 24d ago

Learn more about information technology internship jobs

How much does an information technology internship earn in Waterloo, IA?

The average information technology internship in Waterloo, IA earns between $24,000 and $44,000 annually. This compares to the national average information technology internship range of $26,000 to $47,000.

Average information technology internship salary in Waterloo, IA

$32,000
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