Technical Support Specialist
Information Technology Internship job in Burlington, MA
Vecna seeks passionate, service and solution-oriented people to help build out our technical support team. You will work with technology and products that help leading hospitals deploy, configure, and use products that help improve patient interactions and improve staff effectiveness and efficiency.
We are looking for team-oriented individuals who love troubleshooting, root cause analysis, and helping others. This is a full-time, salaried position.
Responsibilities:
Install and maintain kiosks and applications.
Prepare and Lead customer support calls.
Monitor application and server-side performance metrics.
Write customer-facing documentation for all systems.
Communicate with the team and escalate issues as needed.
Requirements:
Bachelor's Degree or equivalent experience. Prior experience in a customer service and 1+ years of technical support in a software related field. Curiosity and a desire to learn several of the following skills: Linux, Tomcat, PostgreSQL, Java, networking, and/or scripting; experience a plus. Strong passion for root cause analysis to improve team efficiency. Demonstrated ability to work independently within an interrupt-oriented environment. Positive attitude about solving problems and using resources at hand. Excellent written and oral communication skills. Some weekend and after-hours work may be required.
Position Location Burlington MA / Remote
Information Technology Specialist
Information Technology Internship job in Boston, MA
ELIGIBLE FOR UP TO A $10K SIGNING BONUS. Talk to your recruiter for details. As an Information Technology Specialist, you'll maintain, process, and troubleshoot military computer systems and operations. You'll work with highly sensitive information and require technical skills and an aptitude for programming and computer languages.
Requirements U.
S.
Citizen Age: 17-34 years High School Diploma or GED Must meet tattoo guidelines No major law violations No significant medical concerns Eligible for a Secret Security Clearance Training & Certifications 218 Nationally Recognized Certifications Available 10 weeks of Basic Training 20 weeks of Advanced Individual Training 95 ASVAB Score: Skilled Technical (ST) Skills You'll Learn Computer Systems & Networks Network Administration Security & Information
Sample Handling Technician - GMP Support
Information Technology Internship job in Andover, MA
Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. Eurofins believes it is a global leader in food, environmental, pharmaceutical and cosmetics products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies.
In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to over 47,000 staff across a network of more than 900 independent companies in over 50 countries and operating more than 800 laboratories. Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products, as well as providing innovative clinical diagnostic testing services, as one of the leading global emerging players in specialised clinical diagnostics testing.
In 2021, Eurofins generated total revenues of EUR 6.72 billion, and has been among the best performing stocks in Europe over the past 20 years.
Job Description
We’re seeking a detail-oriented individual to support sample management activities in a GMP environment. This role involves receiving, aliquoting, distributing, and documenting QC samples and reference standards across multiple labs. Ideal candidates are organized, collaborative, and thrive in a fast-paced, team-based setting.
Duties Include:
Receiving, aliquoting, distributing, handling, and documenting GMP samples in support of multi-product and multi-site testing laboratories.
Aliquoting, sampling, receiving,g and distributing QC samples and reference standards, all while providing appropriate GMP documentation.
Adhere to established corporate and organizational procedures to ensure compliance with internal and regulatory standards.
Interact effectively with peers and senior scientists as part of a multi-disciplinary team.
Accurately record, document, and maintain all relevant sample information by GMP documentation practices.
Qualifications
High School diploma with 2-5 years of experience, or AS degree with 1-3 years of experience
Experience in a laboratory or manufacturing environment (bioprocess or chemical process industry preferred).
Demonstrated capability to work as a team member in a matrix development team.
Thrive in a fast-paced environment
Knowledge of GMP concepts and documentation practices.
Ability to follow established procedures under minimal supervision.
Excellent interpersonal communication skills.
Attention to detail, strong organizational skills, the ability to multitask, and effective interpersonal and communication skills are required.
Ability to utilize electronic inventory management systems following established procedures.
Highly effective in a team-based, fast-paced environment.
Operational knowledge of computerized systems (ideally LabWare LIMS).
Experience with quality systems such as LIMS
Experience with database management.
Capable of generating documents utilizing Microsoft Word and Excel.
Position requires occasional light lifting and periods of standing, sitting, or walking.
Authorization to work in the United States indefinitely without restriction or sponsorship
Additional Information
What to Expect in the Hiring Process:
10-15 Minute Phone Interview with Region Recruiter
45-60 Minute Virtual Interview with Manager and/or Group Leader
60 Minute Onsite Meeting with the Team
Additional Details:
This is a full-time, onsite position based on a first-shift schedule (Monday through Friday, 8:00 AM to 5:00 PM), with overtime required as needed. Candidates located within a commutable distance to Andover, MA, are strongly encouraged to apply.
Excellent full-time benefits include:
comprehensive medical coverage, dental, and vision options
Life and disability insurance
401(k) with company match
Paid vacation and holidays
Eurofins Lancaster Laboratories Professional Scientific Services® (PSS) is a global, award-winning insourcing solution that places our people at our clients’ sites, dedicated to running and managing laboratory services while eliminating headcount, co-employment, and project-management worries.
We infuse our 55-year track record of scientific and laboratory operations expertise, as well as HR and great place to work best practices, to recruit, hire, train, and manage highly qualified scientists to perform laboratory services using our clients’ quality systems and equipment.
To learn more about Eurofins Lancaster Laboratories, please explore our website *******************
Eurofins USA PSS Insourcing Solutions is a Disabled and Veteran Equal Employment Opportunity employer.
System Support Specialist
Information Technology Internship job in Boston, MA
We are looking for a candidate to join our Investment Technology Helpdesk within the Enterprise Infrastructure & Operations (EI&O) organization. In this customer facing role, you will provide application support to Investment Professionals within our Fidelity Asset Management Solutions and High Income business units. This is an outstanding opportunity to gain exposure to a wide variety of technologies in core Fidelity business units!
Candidate must be local to Boston, MA!
The Team
Our team works with both investment & technology professionals to support Asset Management Technology (AMT) solutions for our Equity, High Income & Fidelity Asset Management Solutions groups. AMT is an integral part of Asset Management and is responsible for delivering innovative, scalable, industry-leading investment tools that enable Fidelity to achieve a competitive advantage globally.
Our team works to assess and mitigate the business impact of production incidents every day. We analyze and solve customer reported issues and handle a variety of service requests. We work very closely with Operations on incident triage, communications & trending. We are the first point of contact for all technology issues ranging from routine to very complex.
The Expertise You Have
Bachelor's degree or equivalent work experience
Excellent written and verbal communication skills
Ability to stay calm under pressure
Experience supporting a Windows 10/11 desktop computing environment including laptops and virtual desktops
Strong SQL skills with the ability to analyze data to tell a story
Effective organizational and time-management skills. Ability to prioritize when given multiple tasks
Ability to proactively identify process and execute on improvement opportunities that improve efficiency of the team
You have a grasp of cloud based infrastructures (AWS, Microsoft Azure, etc.). Certification is a plus
The Skills You Bring
Your customer obsessed mentality
Your passion for technology and solving problems
Your strong desire to automate manual processes
Your curiosity about technology & business
Your passion for improving team operations
Your sophisticated communication skills, both written and verbal, and a collaborative approach to solving problems
The Value You Deliver
Advocating for production stability and supportability by working directly with engineering teams and business partners
Constantly analyzing the production environment (tickets, feeds, alerts) to proactively identify issues
Become a trusted partner with our business and technology colleagues
Company Overview
At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associate for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer.
Technology Support Specialist
Information Technology Internship job in New Bedford, MA
* Create and update applications in our current legacy system. * Respond to and resolve user inquiries and issues via ticketing systems, phone, email, or in person. * Perform day-to-day tasks related to business operations. * Document technical procedures, solutions, and user guides for future reference.
* Monitor and escalate unresolved issues to appropriate internal or external IT teams.
* Configure and troubleshoot manufacturing printers and handheld scanning devices.
* Administer local Active Directory server, Linux ERP server, and Windows PDM server.
* Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience), recent graduates are encouraged to apply.
* Strong verbal/written communication, problem solving, analytical and independent judgment skills.
* Ability to quicky learn new applications and adapt to process changes.
* Self-motivated, driven by service and teamwork.
* A strong initiative to learn and grow with the company.
* Excellent troubleshooting and problem-solving skills.
* Ability to communicate technical concepts to non-technical users clearly.
* Strong organizational skills and attention to detail.
* May require occasional evening or weekend work for system maintenance or upgrades.
* Some lifting of equipment (up to 25 lbs) may be required.
* Supervisory Responsibilities: This job has no direct supervisory responsibilities.
* The candidate will be required to work onsite.
What's in it for you on Day 1:
* Medical, dental and vision insurance plans
* Prescription Drug Plans
* Basic Life Insurance
* 401k plan with company match
* Tuition Reimbursement Program
* Employee Referral Program
* Flexible PTO
* Paid Holidays
* Opportunities for professional development and growth
* A dynamic and collaborative work environment focused on innovation and continuous improvement.
Knowles' Cornell Dubilier brand is a leading designer and manufacturer of custom high-energy discharge capacitors used in a wide range of medical, military, and commercial pulsed energy applications.
Knowles is committed to providing a competitive and fair total compensation package for all employees.
One element in our total compensation package is base pay. The starting base pay for this role is targeted to be between $55,000 to $60,000 per year.
Individual compensation decisions are based on a number of factors, including but not limited to previous experience and skills acquired prior to joining Knowles, cost of living in the assigned work location, assigned schedule, and salaries of similarly situated peers at the company. It is to be expected that candidates will come to us with different sets of skills and experiences and therefore will be paid at different points in the stated range. We recognize that the person(s) we select for hire may be less experienced or more experienced than the role as posted; if this is the case, any updates to available salary ranges will be communicated with candidates during the recruitment process.
ITAR Statement: Please note that this position may require access to technical data controlled under the International Traffic in Arms Regulations (ITAR) or Export Administration Regulations (EAR). Applicants must be U.S. persons (citizens, lawful permanent residents, or individuals granted refugee or asylee status) or have the necessary authorization to access controlled technical data. Compliance with ITAR and EAR regulations is a condition of employment.
Equal Opportunity Statement: Knowles Precision Devices prohibits pay discrimination and discrimination of any kind based on race, color, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation, or other legally protected status.
Notice to Staffing Agencies, Search Firms and Recruitment Agencies: The recruitment process at Knowles is managed through the Human Resources department. Knowles does not accept resumes submitted from 3rd party agencies outside of our system. To submit resumes, 3rd party agencies will need to be a pre-approved vendor with a valid contract in place, be actively engaged by Knowles to recruit for a specific position and have agency log in credentials to submit candidates to our careers portal. Please do not submit resumes via e-mail, through our external website or directly to our employees. Any resumes submitted in this way become the property of Knowles and will not be eligible for any placement fee.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Help Desk Support Specialist
Information Technology Internship job in Littleton, MA
The Help Desk Support Specialist is a customer service professional responsible for front-line IT support for both onsite and remote personnel at Mevion Medical Systems. This person must be able to respond to, diagnose, and resolve basic computer and application issues in a professional and efficient manner for a diverse audience ranging from highly skilled technicians to professional engineers to business and finance teams. This person is highly motivated in a culture of continuous improvement, always looking for ways to share knowledge and create efficiency in daily tasks.
Essential Functions:
Responds to end-user requests for technical assistance by phone, email, or ticketing system.
Troubleshoots and resolves basic computer, application, system, device, access, or performance issues.
Uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards.
Advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed.
Escalates problems to appropriate levels or teams to achieve issue resolution.
May support installs or upgrades of software or devices, set up user profiles, or re-set passwords.
A desire to work with all IT function areas including desktops, networks, and servers.
Experience Preferred:
Microsoft 365 Administration
Microsoft Active Directory / Entra ID
Atlassian Suite
Salesforce
Education, Training, and Experience:
At least 2-5 years' applicable experience.
A customer focused mindset and an innate ability to respond to customer expectations and requirements is essential.
Physical and Environmental Considerations:
Must be able to sit/stand for long periods of time.
Required use of standard office equipment including laptop, phone, copier, etc.
Typical office environment.
Must be able to walk through the factory environment safely.
Position is Contract to Hire.
IT Support Specialist
Information Technology Internship job in Woburn, MA
For over 35 years, New England Lab, a full-service specialty sub-contractor, has provided laboratory furniture systems that support breakthrough discoveries and scientific advancement. We are proud to have provided laboratory furniture solutions to some of the leading universities, biotech, government, corporate, industrial, and medical research facilities in the Northeast, Mid-Atlantic, and Carolinas.
Opportunity
New England Lab is seeking someone to fill an IT Support Specialist position that will aid the corporate and satellite offices. You will join a team-focused, fast-paced environment and will be integral in the daily operations. The ideal person will be a continuous learner in technical service and knowledge, excited about improving processes, and ready to share this knowledge in a supportive and helpful way. You will support the department with the development of software and applications ensuring New England Lab stays at the forefront of the lab furniture industry. This is a full-time, salary position reporting to the General Manager with standard business hours 8am - 5pm M-F.
Role
The ideal person to fill the IT Support Specialist position will excel at providing daily troubleshooting technical experience as well as a variety of software functions. This position will be responsible for ongoing assistance concerning the use of computer hardware and software, including printing, Microsoft Office products, Audio and Visual, and various other applications. This position will resolve internal technical problems and work cooperatively with team members and outside technical vendors. In this position, you will need to be a self-starter able to manage daily responsibilities and multiple tasks with minimal supervision.
Duties & Responsibilities
Provide IT support to staff across multiple locations, ensuring efficient operation of all computer systems (hardware and software)
Help to maintain and administer computer networks and related computing environments
Manage and troubleshoot operating systems and software applications to resolve technical issues promptly
Set up new user accounts and workstations as part of the onboarding process
Collaborate with the IT team to implement and enhance IT solutions
Assist in the implementation of IT infrastructure projects to enhance security and operation capabilities
Diagnose, maintain and resolve hardware, software, or other network and system issues
Possess a strong foundational understanding of enterprise IT security, optimizing access control in line with best practices and conducting user training on secure IT practices
Replace defective components when necessary
Research new technology and provide recommendations for software and hardware upgrades
Provide internal training necessary for software proficiency and adoption of new programs
Able to support and trouble shoot audio/visual components in conference rooms and used in virtual meetings
Develop custom Excel-based user interfaces using Visual Basic for Applications
Respond to needs and questions of users in a friendly, courteous and respectful way
Maintain open items to-do list and follow issues until complete and resolved
Skills and Competencies
1-3 years of experience in IT support or related role preferred
Associate's degree in IT, Network Administration, Computer Science or related. BA/BS preferred
Experience troubleshooting Windows operating system
Demonstrated programming experience in one or more languages (e.g.: Visual Basic for Applications, C/C++ or similar)
Experience with programming .NET ecosystems is a plus
Reliable and trustworthy when handling sensitive information
Strong problem-solving ability and analytical thinking
Strong ability to communicate technical issues thoroughly to the broader NEL team
Able to work creatively, calmly, flexibly, and under tight deadlines
Comfortable working in a fast-paced, small company environment
Ability to prioritize multiple projects and requests
Eager to learn and acquire new skills, both technical and otherwise
Disclaimer
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required. Duties, responsibilities and activities may change at any time with or without notice. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
This is a stationary position involving constant operation of computers and other office machinery. Substantial repetitive motions of the wrists, hands, and/or fingers are required. Daily moving around or between offices and buildings to coordinate or plan with other departments or divisions may be necessary. Occasional travel for company/department coordination or training may occur.
We are an equal opportunity employer; applicants, employees and former employees are protected from employment discrimination based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability and genetic information (including family medical history), or any other characteristic protected by law.
About the Community
Our team is devoted to creating laboratories that meet the needs of the scientific community. Great leadership and talented team members are the heart and soul of our thriving environment. We focus on providing the best customer service possible and are committed to bringing our clients great results through integrity, dedication, and professionalism.
Benefits
We offer growth opportunities for motivated professionals and a great compensation package including, dental insurance, medical insurance, pre-tax accounts for health and dependent care, 401K employer match, paid company holidays, and paid vacations.
Human Resource Social Media & Information Technology Apprenticeship Internship
Information Technology Internship job in Randolph, MA
LAMOUR Clinic and LAMOUR Community Health Institute were developed to provide an essential link between the community, the healthcare, human services system and educational system. Our staff are multicultural providers that speak and understand the cultural needs of the community. Our specialty is using a blend of integrated behavioral health program services that meet the needs of children, adolescents, families, and adults and providing services in the community.
We are a Multi-Services Community Based Agency that is committed to advocating and providing community-based, culturally competent, and comprehensive programming services. We have a responsibility to the communities we serve and to the staff we employ to help them develop their potential.
LOCATION:
Main office in Randolph and Braintree Massachusetts with satellite locations in various states. Administrative staff can be designated to work at any of our office sites within the regions we cover based on positions that are available and travel is required at times.
JOB SUMMARY:
The Human Resources Social Media & Information Technology Assistant is responsible for ongoing implementation of digital and telecommunication marketing strategy and assists with the development of key activities for marketing goals for organization . Responsible for assisting with maintaining content for a company's social media presence, including creating content for posting for digital and marketing, keeping social media presents, recruiting, maintaining all social media channels, website, digital platforms, creating profiles for target audience and campaigns. Also responsible of asisanting with on boarding staff and giving access to digital and telecommunication. Oversee communication access and other digital access for employees to perform duties.
QUALIFICATIONS REQUIRED AND EXPERIENCE:
Apprenticeship Business, communication, Computer Science, Corporate and Organizational Communication, Marketing or satisfy the academic requirements for completed several courses relevant to communications, including Content Writing, Campaign Execution, informatics ? Minimum 1+ years of recent, previous Administrative support experience.
This position is a sole contributor helping in all areas of Businesses
Must have Cultural and Linguistic competence, Bilingual a plus; Haitian Creole, Portuguese Creole, Spanish, Vietnamese, Vietnamese, Chinese, Cambodian
POSITION RESPONSIBILITIES AND TASKS:
Assists in onboarding, pre screening, recruiting and inputting and monitoring data in digital platforms for background screening process, utilizing BRC portal, QuestDiagnostics platform, and Paychex Payroll and HR management system.
Act as a project manager to collect stakeholders data , track, inputting data and monitoring data for all social media and marketing
Creates flyers brochure and works with leadership on branding and marketing through the website, social media, print media, etc.
Create and manage the website, social media, etc. including donor pages and programs
Manages company social media channels, including Facebook, LinkedIn, and other relevant platforms
Engages in social media presence creation on new and emerging social media platforms
Maintain current knowledge of social media trends and networks' best practices, policies, and processes.
Assists social media management with large projects, events, and community management
Communicates with external vendors regarding marketing, public relations, and other platforms.
Promote and attend public relation events on weekend and evening when needed
Posting open job positions, manages log-in information and access for company social media channels, including Facebook, LinkedIn, and other relevant platforms
Engages in social media presence creation on new and emerging social media platforms
Creates written brochure and video content
Optimizes content following search engine optimization (SEO) and pay-per-click (PPC)
Creates content that promotes audience interaction, increases audience presence on company sites, and encourages audience participation
Assists social media management with large projects, events, and community management
Assist in overseeing communication technology and tools.
Assist HR team in training employees on in-service training, professional development, onboarding orientation, and remote technology tools.
Works as part of a team to develop large social media campaigns.
Analyses and reports audience information and demographics, and success of existing social media projects.
Works with marketing and social media team members to coordinate ad campaigns with social media strategy.
Assists with recruiting and finding direct care staff and administrative staff from the community based on company's needs and developing relationship with the community
Utilizes the Company's Digital Web-based Tool and various other recruitment tools, and methods to attract a pool of qualified and diverse candidates.
Manages social media communications, career fairs and other Marketing activities.
Uses timelines and scheduled content to create a consistent stream of new content for audience interaction while analyzing, managing, and altering schedules where necessary to optimize visits
Experience using and maintaining apps G Suite, Ads and Google Classrooms
Other duties related to implementation of marketing strategy, communicating with external stakeholder related to Human Resource and marketing, assists with the development of key activities
Org Unit/Class Cag:
1 AHR1 Entry- and Intermediate level
KEY SKILLS & BEHAVIOR:
Must have strong technology skills
Excellent Organizational Skills
Must be Detail-Oriented
Exceptional customer service and communication skills
Professional, independent, self-driven, and excellent critical thinking skills
Ability to multi-task and work in a fast-paced environment
SALARY & BENEFITS:
$1000 per Month increase based on KIP monthly the hire after training
$23-$30 per hour depending on experience
Flexible Schedule
Must however be willing to work some late afternoons and evenings until 8:15 pm, and some weekends.
Education stipends with partnering colleges available after one year of employment
Possible H1B Visa sponsor After 365 days of hirer
TO APPLY:
Via our website Job Board to view available positions and submit your application. Screening questions will need to answer after you will be asked to complete the assessment and send Resume, Cover letter, Three recommendations
*Must be able to operate a motor vehicle and travel locally (as required by Plan.
IT Specialist
Information Technology Internship job in Worcester, MA
With the belief that
they were there when we needed them, so we must be there now that they need us
, Veterans Inc., the largest provider of supportive services to Veterans and their families in New England is seeking to fill the IT Specialist position and become a valued member of the Veterans Inc. team!
Under the daily supervision of the IT Manager, this position will be responsible for providing technical assistance and support related to computer systems to Veterans Inc. staff across multiple sites. This role is also responsible for safeguarding sensitive information, assisting with infrastructure administration, supporting cybersecurity tools and compliance efforts, and contributing to digital transformation projects including cloud migration, dashboarding, and mobile device management.
WHAT YOU'LL BE DOING DAY TO DAY:
Provide technical support and troubleshooting for desktops, laptops, landline phones, mobile devices, software, and peripheral hardware via phone, email, chat, and in person.
Support and assist with the administration of core IT systems including:
Checkpoint Harmony for email security
Endpoint protection and response tools
Clarity Human Services HMIS platform
SmartDeploy for OS imaging and deployment
Meraki MDM and UniFi wireless access points
Azure Active Directory and Office 365 administration
RMM and managed services oversight
CCTV platforms, including coordination with third-party vendors
T-Mobile cellular services, including phones, 5G modems/antennas and mobile hotspots
Assist the IT Manager in planning and implementing the migration of on-premises servers to cloud services (Azure or AWS).
Assist with the future transition from Active Directory and Group Policy to Microsoft Intune for Windows 11 device management.
Assist with endpoint deployment, OS upgrades (Windows 11), device imaging, and patch management.
Maintain accurate IT inventory and documentation, including software licenses, device assignments, configurations, and access logs.
Ensure timely application of system updates, antivirus definitions, and security patches
Uphold cybersecurity best practices, promote staff awareness through training, and report potential vulnerabilities or incidents.
Assist with Power BI or similar dashboard/reporting tools, including integration with Clarity Human Services for program analytics and insights.
Maintain compliance with Veterans Inc. confidentiality policies and data protection standards.
Deliver staff training and documentation on hardware, software, cybersecurity hygiene and IT tools.
Manage user accounts, including setups, changes, and password resets. This also includes administering permissions and access controls.
Attends and actively participates in all Veterans meetings and events as assigned.
Perform other duties and special projects as
WHAT YOU MUST HAVE:
Minimum of a two-year degree in Computer Science, Information Systems, or equivalent education.
Minimum of 2-5 years IT support experience in a Windows environment.
Hands-on experience in:
Workstation and mobile device setup, support, and troubleshooting
Windows 11, Microsoft 365, Active Directory user and group management
Remote access and VPN support
Wired and wireless network troubleshooting
Vulnerability remediation and patch management
Outstandingcustomersupport and problem-solving skills, including effective communication and strong interpersonal skills required.
Understanding of Microsoft Office 365, Windows 11, and Microsoft Active Directory.
The ability to successfully pass all Veterans Inc. pre-hire testing including, but not limited to CORI/Background and drug screening
Compliance with Veterans Inc. COVID-19 Vaccination Policy. Religious and Medical Exemptions are considered.
WHAT WE CAN OFFER YOU:
Comprehensive Benefits Package for FT employees includes:
BCBS Medical, Dental, and Vision Insurance
Employer Paid Short and Long-Term Disability and Life Insurance.
$2500 Medical Opt-Out program if you have medical coverage through another source.
Retirement Plan (403B) with a $2000 Match
Flexible Spending Accounts
Tuition Reimbursement Program
Paid Parental Leave
For more information, or to apply now; visit our website. Please do not mail, email, or fax your cover letter/resume as we are limited to only accepting completed applications through our career page. Mailed, emailed, or faxed cover letter, resume, and applications will not be reviewed.
Veterans Inc. is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or protected Veteran status.
If you need assistance completing an application please contact
************************
.
We do not accept unsolicited resumes from agencies. Agencies are requested not to contact Veterans Inc. with recruiting inquiries.
IT Technologist
Information Technology Internship job in Boston, MA
** The Brattle Group, a privately held, global economics consulting firm, is looking for a **IT Technologist** to join our **Boston** office. The IT Technologist position is responsible for creating procedures, processes, and documentation to facilitate the daily operational objectives of the Helpdesk and Desktop Support teams. This candidate will take ownership of projects to implement, administer, and maintain end user technologies and systems. Working across business units to identify and implement processes or automations that will drive efficiency in the IT end-user department.
**Some of the day-to-day responsibilities of this role include:**
+ Responsible for installing, testing, and implementing hardware and software to support the firm's desktop, virtual, and web-based systems
+ Manages software and patch configuration, administration, and deployment via MS Intune
+ Ownership of the implementation, administration, and management of enterprise OS image creation and software via MS Autopilot
+ Assists the IT management team to achieve operational objectives. Is responsible for the creation, maintenance, and updates of documentation required for the daily operations of the Helpdesk and Desktop Support teams
+ Administration of Delinea Privilege Access Management solution for managing software access
+ Assists in developing and reviewing product specifications for IT asset procurements
+ Proficiency with PowerShell scripting and its relation to software management and deployment tools
+ Assists with Zoom enterprise configurations via cloud portal
+ Administration of HP Poly Lens for Zoom AV appliances
+ Escalation point for support tickets
+ Assists with on-site systems hardware and network appliance installation, configuration, and management in coordination with the Infrastructure team
+ Creates and maintains documentation for applying IT procedures and guidelines
+ Printer configuration and driver script deployment
+ Supports the Infrastructure team with functions of DR, backup, and restore systems and procedures as needed
+ Works with IT teams to acquire service level performance metrics for all desktop system and related infrastructure elements
**THE CANDIDATE**
+ Associate's or Bachelor's degree in IS, CS, or EE or will consider equivalent experience in lieu of degree; A+, MCP or other equivalent certifications a plus
+ At least five (5) years of experience in computer operations, desktop support, and/or helpdesk support
+ Microsoft Office 365 administration and support expertise
+ MS Autopilot/Intune image and patch deployment system administration expertise
+ Application configuration and deployment
+ Excellent customer service skills
+ Ability to mentor junior level colleagues
+ Scripting via PowerShell
+ Privilege access management administration
+ Current LAN and WLAN IP network technologies
+ iOS configuration and mobile device deployment, management and support in an enterprise environment
+ Zoom and Zoom Rooms video conferencing management, multi-site configuration and support (Poly Lens a plus)
+ VPN client configuration and support a plus
+ VMWare Horizon client configuration and support a plus
+ Ability to manage a fast-paced, multiple location environment with multiple tasks and demands
+ Ability to initiate, manage and implement multiple projects simultaneously without direct supervision in an organized, professional, detailed and efficient manner
+ Ability to work effectively and to interact with clients, team members, as well as third-party vendors and service providers
+ Ability to think creatively and contribute to team objectives
+ Requires physical activity including the regular moving of items of fifty (50) pounds or more
+ Occasional travel as needed
+ Carrying communication device required
+ Evening/weekend work may be required
+ Must be able to access systems and email remotely
+ Rotating on-call coverage support required
Brattle offers a competitive benefits package, base salary, and bonus program for eligible roles based on individual and firm performance. The anticipated base gross salary range for this position in Boston, MA is $80,000 - $90,000 annually. Actual salary will depend on a variety of factors, including experience and training.
_This role is not eligible for visa sponsorship._
**THE EMPLOYER**
The Brattle Group answers complex economic, finance, and regulatory questions for corporations, law firms, and governments around the world. We are distinguished by the clarity of our insights and the credibility of our experts, which include leading international academics and industry specialists. Brattle has 500 talented professionals across North America, Europe, and Asia-Pacific. For more information, please visit brattle.com .
**EQUAL OPPORTUNITY**
The Brattle Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, citizenship status, national origin, ancestry, sex, gender identity and expression, age, height, weight, domestic partner status, Acquired Immune Deficiency Syndrome or HIV status (AIDS/HIV status), genetic information, sexual orientation, disability (where the applicant or employee is qualified to perform the essential functions of the job with or without reasonable accommodation), marital status, veteran status, political affiliation, drug or alcohol abuse or alcoholism, or any other characteristic protected under applicable law.
We encourage all applicants to click here (************************************************************** to review our full Equal Employer Opportunity Statement.
Information Technology Intern, application via RippleMatch
Information Technology Internship job in Boston, MA
This role is with RippleMatch's partner companies. RippleMatch partners with hundreds of companies looking to hire top talent.
RippleMatch is your AI-powered job matchmaker. Our platform brings opportunities directly to you by matching you with top employers and jobs you are qualified for. Tell us about your strengths and goals - we'll get you interviews! Leading employers leverage RippleMatch to build high-performing teams and Gen Z job seekers across the country trust RippleMatch to launch and grow their careers.
Requirements for the role:
Currently pursuing a Bachelor's or Master's degree in Information Technology, Computer Science, Information Systems, or a related field.
Basic understanding of IT infrastructure components (servers, networking, and storage), software applications, and security protocols.
Familiarity with operating systems such as Windows, mac OS, and Linux.
Ability to assist with troubleshooting, software installation, and system maintenance.
Strong analytical and problem-solving skills, capable of addressing technical issues.
Good organizational and project management skills, with the ability to manage multiple tasks and contribute effectively to team projects.
Effective communication and interpersonal skills, essential for providing user support and working collaboratively within IT teams.
Eagerness to learn new technologies and IT support techniques.
Proactive approach to learning and applying information technology solutions.
Information Technology Professional
Information Technology Internship job in Boston, MA
To be eligible to enlist in the U.S. Navy, candidates must be between the ages of 18-34
At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. The specialized training youll receive in this field will pave the way to careers in IT and network support, computer programming, web development and information security.
SOFTWARE ENGINEERING JOBS IN THE NAVY INFORMATION
SYSTEMS TECHNICIAN
When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. Thats why its critical that trained Information Systems Technicians are on board to make sure networks and related systems are designed and operated properly and errors are fixed without any interruption to the mission.
CRYPTOLOGIC TECHNICIAN NETWORKS
As a Cryptologic Technician Networks, you fight in the battlespace of the future. Use state-of- the-art technology to perform offensive and defensive cyber operations, investigating and tracking enemies while also protecting our networks from attacks. As an expert in communication defense and forensics, youll be expected to rise to the ever-evolving challenge of maintaining cybersecurity.
INTELLIGENCE SPECIALIST
Collect intel on everythingdata on foreign cultures, enemy movements, current weather forecasts, etc. Then, use it to create cohesive intelligence briefings for high-ranking Navy officials. Your deep understanding of global culture and battlespaces makes you a critical component of mission readiness. Solid intel isnt easy to come by, but as an IS, you can save lives by helping us stay ready for anything.
PAY AND BENEFITS
From the day you start, youll receive:
Competitive salary
Potential to earn a bonus upon enlistment
Free health insurance
Free housing
A retirement plan
Paid training
College credit
EDUCATION OPPORTUNITIES
Navy College Program and Tuition Assistance
Post-9/11 GI Bill, up to 100% tuition
Professional credentials and certifications
College credit hours toward a bachelors or associate degree through the American Council on Education
QUALIFICATIONS AND REQUIREMENTS
U.S. citizen or equivalent
High school graduate or equivalent
17 years of age or older
General qualifications may vary depending upon whether youre currently serving, whether youve served before or whether youve never served before.
WORK ENVIRONMENT
These roles perform a variety of duties worldwide, at numerous overseas and stateside shore commands, aboard surface ships, aircraft and submarines. They generally divide time between assignments ashore and afloat.
PART-TIME OPPORTUNITIES
Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Sailors in the Navy Reserve typically work at a location close to their homes.
Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors.
RequiredPreferredJob Industries
Government & Military
RequiredPreferredJob Industries
Government & Military
IT Security Specialist
Information Technology Internship job in Johnston, RI
Who are we, and what do we do?
At Corteva Agriscience, you will help us grow what's next. No matter your role, you will be part of a team that is building the future of agriculture - leading breakthroughs in the innovation and application of science and technology that will better the lives of people all over the world and fuel the progress of humankind.
Corteva Agriscience is seeking a Senior Application Security Analyst. The Senior Application Security Analyst is responsible for conducting vulnerability assessments on the organization's applications and working with application development and support teams to coordinate remediation. This role will report to the Advanced Application Security Lead and will work closely with the application development teams to assess applications for security vulnerabilities. This individual will also need to work across several application vulnerability assessment capabilities and help application teams to adopt secure development best practices. The Application Security Engineer will help define and drive the implementation of these capabilities and work to integrate application security processes within the SDLC.
What You'll Do:
Develop roadmap for application security through the assessment of the application portfolio for Dynamic Application Security Testing (DAST) and develop processes for vulnerability identification, analysis and remediation coordination.
Implement capabilities to conduct Static Application Security Testing (SAST), Software Composition Analysis (SCA), Container, IaC scans and develop processes required to integrate into the SDLC.
Identify, prioritize, and determine remediation priorities with leadership and security architecture based on impact to the information systems and their data.
Partner with application development teams to determine and implement secure development practices including training developers.
Assist in the prioritization and scheduling of Application Security scans for the company.
Participate in application threat modeling exercises.
Review code for security issues.
What Skills You Need:
Bachelor's degree or equivalent experience preferred.
5+ years of Application Security and/or Web Application Development Experience.
Hands-on experience with vulnerability scanning tools (e.g., Acunetix 360, CheckmarxOne).
Experience with Azure Dev Ops CI/CD pipelines.
Knowledge of containerization (e.g., Docker, Kubernetes).
Solid understanding of secure coding concepts.
Experience utilizing automated and manual testing techniques to identify and report on security vulnerabilities in an application.
Strong analysis and problem-solving skills and the ability to develop processes and methodologies.
Ability to rapidly learn and take advantage of new concepts, business models, and technologies.
Ability to prioritize work to meet tight deadlines and customer needs.
Ability to communicate effectively with strong oral, written, and presentation skills.
Preferred CSSLP, Certified Ethical Hacker or similar certifications preferred.
Benefits - How We'll Support You:
Numerous development opportunities offered to build your skills
Be part of a company with a higher purpose and contribute to making the world a better place
Health benefits for you and your family on your first day of employment
Four weeks of paid time off and two weeks of well-being pay per year, plus paid holidays
Excellent parental leave which includes a minimum of 16 weeks for mother and father
Future planning with our competitive retirement savings plan and tuition reimbursement program
Learn more about our total rewards package here - Corteva Benefits
Check out life at Corteva! *************************************
Are you a good match? Apply today! We seek applicants from all backgrounds to ensure we get the best, most creative talent on our team.
Corteva Agriscience is an equal opportunity employer. We are committed to embracing our differences to enrich lives, advance innovation, and boost company performance. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, military or veteran status, pregnancy related conditions (including pregnancy, childbirth, or related medical conditions), disability or any other protected status in accordance with federal, state, or local laws.
IT Technician
Information Technology Internship job in Marshfield, MA
Job DescriptionDescription:
Systems Support, one of the first IT firms on the South Shore, is looking for a help desk technician to join our team in our Marshfield offices. Help people with their technology needs and grow your career as a member of our family.
Please complete the assessment here: ********************************************************************
Duties of Role:
Remote Support, assist customers using remote tools to troubleshoot and resolve any technology issues
On-Site Support, troubleshoot and resolve technology issues on-site at customer sites in the Greater Boston area and Cape Cod.
Documenting Issue Resolution in Tickets and ITGlue, document work performed in time tracking software and technology documentation for accurate billing and knowledge sharing.
Monitoring Status Dashboards, monitor Alert dashboards for system stability, backup success, and security alerts
Knowledge and Abilities:
Education: High School Diploma
Previous Experience: Familiarity with RMM tools, command prompt and PowerShell, TCP/IP networking, Windows Operating Systems, Computer Hardware troubleshooting
Technical Skills: Configure a PC, replace hard drive on PC, basic PowerShell scripting, install hardware in server racks
Domain Knowledge: Windows operating systems (desktop and server), TCP/IP Network, Firewall Management, PowerShell Scripting, Office 365 Administration
Additional Information:
Full Time
Benefits include retirement plan with company matching
Salary Range: $50,000 to $55,000
Company Vehicle and work gas miles reimbursed
In your cover letter, please share with us why you thrive with smaller teams and how this opportunity fits into your longer term career goals
Submit your application now!
Benefits:
Health insurance
Paid time off
Retirement plan
Requirements:
Clean driving record (company vehicle given for onsite service work).
Ability to lift 50-75lbs, we often have to deliver hardware to client sites
Ability to climb a ladder to install/troubleshoot WiFi APs
Pass background check and drug test
40% remote support, 40% onsite support, 10% documentation, 10% dashboard monitoring
Schedule:
Monday to Friday
On call
Work Location: In person
IT Compliance Specialist
Information Technology Internship job in Bedford, MA
As an IT Compliance Specialist at Anika Therapeutics, you will play a vital role in supporting our Security, Risk, and Compliance initiatives. You will collaborate in a dynamic team environment to ensure adherence to regulatory, legal, internal audit, and industry best practices. Your efforts will be instrumental in ensuring compliance with new products, markets, and functions through Privacy analysis and General IT Compliance across our global business entity.
Specific Responsibilities:
Conduct detailed reviews of IT Standards compliance for Anika's IT and assist with reviews at Anika's Operating Units as needed.
Perform reviews of related IT Compliance documentation, procedures, and controls, creating work papers and making recommendations for remediation.
Document and track issues and findings across all compliance-related activities, facilitating discussions, or being directly involved in the process.
Collaborate on issue/remediation planning on IT-related issues such as Security risks, Regulatory, Data Protection, and User access.
Implement compliance monitoring activities and solutions, identifying, reporting, and implementing monitoring controls, and making recommendations for training or mechanisms to mitigate risks and improve business operations and compliance programs.
Support all aspects of IT compliance, including privacy, security, document retention, and financial regulations (SOX404, GDPR, ISO 27K, NIST CSF, NIST SP 800-30/53).
Work with the Cybersecurity team to identify information security risks threatening the confidentiality, integrity, and availability of Anika's products, systems, and services.
Coordinate External Audits and interact with external regulatory and legal entities.
Collaborate with other corporate functions to ensure a strong security posture.
Work independently and across teams to develop and distribute important information on processes, procedures, guidelines, etc.
Perform other duties as required.
Supervisory Responsibilities:
None
Required Qualifications:
Bachelor's degree or equivalent experience.
3+ years in IT, Information Security Services, IT audit, and/or IT Risk Management Experience.
Experience with developing General Controls and/or IT Compliance-related standards in an SAP environment.
Proven ability to apply Compliance toward internal IT controls for Sarbanes-Oxley (SOX), General Data Privacy Regulation (GDPR), and internal and external audits.
Strong experience with compliance regulations, security frameworks, and standards (NIST, HIPAA, ISO, COBIT, OWASP, ITIL, etc.).
Knowledge of information risk management governance, policies, libraries, analytics & reporting, and issue management.
Strong interpersonal skills to build and maintain ongoing business relationships.
Excellent oral and written communication skills for interacting with both internal and external customers.
Desired Experience, Knowledge, and Skills:
CISA, CRISC, CISM and other similar professional designations.
Capability to address the demands of a dynamic environment and foster constructive work relationships among Business, Legal, and IT departments.
Ability to rapidly identify, evaluate, and resolve conflicts and complaints.
Excellent communication skills-both written and verbal-with the ability to influence at all levels of the organization.
Strong organizational skills and ability to plan and prioritize work while responding flexibly to changing priorities.
Self-motivated and proactive in resolving problems, dealing with conflicting priorities calmly, reliably, and effectively.
Scientific Software Intern
Information Technology Internship job in Boston, MA
QuEra Computing, Inc. seeks a creative and collaborative Scientific Software Engineer (Internship) to help solve the unique software challenges of integrating high-level applications into state-of-the-art neutral-atom quantum computers. You will have the opportunity to work with a vibrant scientific software team and a community of industry and academic collaborators and to help our growing team of diverse experts address fascinating challenges, ranging from classical compiler techniques to direct integration with low-level hardware components. Using our open-source toolchain, Kirin, you will be building QuEra's compiler pipeline together with experimental & computational physicists from low-level hardware instructions to high-level programming languages. This involves the development of new features and infrastructure for hardware execution. You will be co-designing compilers and hardware infrastructure to prepare for the next generation of quantum computing using cutting-edge neutral-atom and quantum error correction technologies. This new direction involves multiple new challenges in both engineering and science.
Responsibilities:
* Develop and maintain domain-specific language (DSL) at various levels of quantum programs such as circuits, atom moves, pulses, and its associated compilation stack
* Support integration of compilation into multiple hardware platforms
* Writing unit tests and documentation for existing compiler and software stack
Qualifications:
* Enthusiastic about building tools used by non-software developers
* Experience with Python semantics, Python type hints, CPython interpreter
* Knowledge of Static Single Assignment intermediate representations-based compiler
* Knowledge of the full lifecycle of software development, including version control, code review, testing, CI/CD, logging, profiling, debugging, and documentation
Preferred Qualifications:
* Ph.D. candidate or Bachelor degree in Computer Science with focus on quantum computation/architecture/programming language/compiler, or equivalent experience
* knowledge in quantum physics and AMO physics
* Experience in programming language design, especially programming language theory
* knowledge in quantum error correction
* Contribution to existing open-source libraries
QuEra is committed to cultivating a diverse work environment and is proud to be an equal opportunity employer. We highly value diversity in our current and future employees and do not discriminate (including in our hiring and promotion practices) based on race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law.
Information Technology Specialist
Information Technology Internship job in Providence, RI
ELIGIBLE FOR UP TO A $10K SIGNING BONUS. Talk to your recruiter for details. As an Information Technology Specialist, you'll maintain, process, and troubleshoot military computer systems and operations. You'll work with highly sensitive information and require technical skills and an aptitude for programming and computer languages.
Requirements U.
S.
Citizen Age: 17-34 years High School Diploma or GED Must meet tattoo guidelines No major law violations No significant medical concerns Eligible for a Secret Security Clearance Training & Certifications 218 Nationally Recognized Certifications Available 10 weeks of Basic Training 20 weeks of Advanced Individual Training 95 ASVAB Score: Skilled Technical (ST) Skills You'll Learn Computer Systems & Networks Network Administration Security & Information
End User Technician
Information Technology Internship job in Boston, MA
6+ Month Contract Investment Support Analyst - High Touch Services The Investment Support Analyst will provide dedicated technology, productivity and collaboration support services to Fidelity's Investment Management and trading professionals. The Senior Support Technician must be customer obsessed, adaptive to change and thrive in a rapidly evolving Agile organization. The role will provide productivity, innovation and preventative technology support and services for Fidelity's associate IT computing product offerings.
If you have the experience and expertise with a passion for End User Computing, a career in High Touch Services at Fidelity may be right for you!
The Expertise you Have
4+ years working in an enterprise environment, troubleshooting Windows 10, MacOS and iOS, virtual and cloud solutions
Strong customer service, oral and written communication skills
Experience working in an enterprise AD environment
Experience installing software, security patches, SW updates on desktops, virtual devices, laptops, etc.
Experience supporting a Citrix environment preferred
Experience supporting multi-media and video conferencing hardware and software
Strong working knowledge of Office 365 and Office for Mac
Ability to work easily as a member of a team or independently; prioritize workflow based on urgency and customer requirements
Ability to be able to work comfortably with members of the firm of all skill and seniority levels
Associates degree in Computer Science, Information Technology or equivalent work experience preferred
Microsoft Window10 certification, Apple certification preferred
The Purpose of Your Role
In this role, the Technician works in collaboration with other members of the Fidelity business and End User Computing community to:
Provide technology support for onsite and remote associates by resolving moderately complex to highly complex technical issues and problems.
Demonstrate an expert ability to manage the needs of multiple requests to create an effective schedule and successfully adapt to changing that schedule on short notice as situations change.
Collaborates with helpdesks and 3rd level support teams and across the organization to troubleshoot highly complex issues and identify technology solutions.
Support IT projects, including but not limited to: office moves, data recovery, hardware and software testing, product migrations, platform migrations, software delivery, event support, home office support, etc.
Provide desk side support by identifying, tracking, troubleshooting and resolving requests\incidents.
Serves as subject matter expert in all service areas including Windows 10, hardware platforms, mobile devices, phone systems, printers, application deployments and other technologies.
Provides support to a myriad of corporate and BYOD mobile devices using both android and iOS.
Addresses customer expectations and meets customer requests for multiple service offerings
Proactively identifies trends in the environment and potential areas that may cause future problems, escalates and communicates diagnostics appropriately
Provide issue resolution of reported systems and application issues while keeping the end user community regularly informed of your progress
Eliminates common problems before escalating issues to the next level then break complex issues into appropriate parts in order to understand the issues at hand as well as the needs of the customer
Maintains hardware inventories and provides procurement services for end user community
Coordinates new user access and systems setup with various support groups
The Skills You Bring
Skills and Knowledge
Experience demonstrating proficiency installing, troubleshooting and supporting laptops, MacBook's, PCs, virtual machines, iPads and business critical applications via 1:1 desk side visits, phone, chat and remote.
Experience demonstrating proficiency supporting Windows 10, MacOS, Office365 and productivity tools
Experience supporting investment applications such as Bloomberg, Factset, Morningstar, Etc…
Experience demonstrating proficiency providing in person multi-site video conferencing meeting support.
Experience demonstrating proficiency supporting end user collaboration tools, such as Microsoft SharePoint, Teams, and video conferencing technologies
Experience demonstrating expert level customer services skills, communication written and verbal
Experience demonstrating proficiency supporting mobile devices utilizing iOS and Android operating systems.
Experience demonstrating proficiency working independently, with minimal guidance. Ability to identify and resolve key issues using partial or conflicting data and pattern recognition. Ability to take a broad perspective to problems to identify and document new, less obvious solutions.
Mobile Platforms : Intune, Symantec VIP
The Value You Deliver
The End User Support Technician plays a key role in ensuring investment professionals succeed in navigating business challenges by understanding their technology needs, delivering productivity tools, collaboration services and technology support.
Company Overview
At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit Fidelitycareers.com
IT Specialist
Information Technology Internship job in Worcester, MA
Job Description
With the belief that
they were there when we needed them, so we must be there now that they need us
, Veterans Inc., the largest provider of supportive services to Veterans and their families in New England is seeking to fill the IT Specialist position and become a valued member of the Veterans Inc. team!
Under the daily supervision of the IT Manager, this position will be responsible for providing technical assistance and support related to computer systems to Veterans Inc. staff across multiple sites. This role is also responsible for safeguarding sensitive information, assisting with infrastructure administration, supporting cybersecurity tools and compliance efforts, and contributing to digital transformation projects including cloud migration, dashboarding, and mobile device management.
WHAT YOU'LL BE DOING DAY TO DAY:
Provide technical support and troubleshooting for desktops, laptops, landline phones, mobile devices, software, and peripheral hardware via phone, email, chat, and in person.
Support and assist with the administration of core IT systems including:
Checkpoint Harmony for email security
Endpoint protection and response tools
Clarity Human Services HMIS platform
SmartDeploy for OS imaging and deployment
Meraki MDM and UniFi wireless access points
Azure Active Directory and Office 365 administration
RMM and managed services oversight
CCTV platforms, including coordination with third-party vendors
T-Mobile cellular services, including phones, 5G modems/antennas and mobile hotspots
Assist the IT Manager in planning and implementing the migration of on-premises servers to cloud services (Azure or AWS).
Assist with the future transition from Active Directory and Group Policy to Microsoft Intune for Windows 11 device management.
Assist with endpoint deployment, OS upgrades (Windows 11), device imaging, and patch management.
Maintain accurate IT inventory and documentation, including software licenses, device assignments, configurations, and access logs.
Ensure timely application of system updates, antivirus definitions, and security patches
Uphold cybersecurity best practices, promote staff awareness through training, and report potential vulnerabilities or incidents.
Assist with Power BI or similar dashboard/reporting tools, including integration with Clarity Human Services for program analytics and insights.
Maintain compliance with Veterans Inc. confidentiality policies and data protection standards.
Deliver staff training and documentation on hardware, software, cybersecurity hygiene and IT tools.
Manage user accounts, including setups, changes, and password resets. This also includes administering permissions and access controls.
Attends and actively participates in all Veterans meetings and events as assigned.
Perform other duties and special projects as
WHAT YOU MUST HAVE:
Minimum of a two-year degree in Computer Science, Information Systems, or equivalent education.
Minimum of 2-5 years IT support experience in a Windows environment.
Hands-on experience in:
Workstation and mobile device setup, support, and troubleshooting
Windows 11, Microsoft 365, Active Directory user and group management
Remote access and VPN support
Wired and wireless network troubleshooting
Vulnerability remediation and patch management
Outstandingcustomersupport and problem-solving skills, including effective communication and strong interpersonal skills required.
Understanding of Microsoft Office 365, Windows 11, and Microsoft Active Directory.
The ability to successfully pass all Veterans Inc. pre-hire testing including, but not limited to CORI/Background and drug screening
Compliance with Veterans Inc. COVID-19 Vaccination Policy. Religious and Medical Exemptions are considered.
WHAT WE CAN OFFER YOU:
Comprehensive Benefits Package for FT employees includes:
BCBS Medical, Dental, and Vision Insurance
Employer Paid Short and Long-Term Disability and Life Insurance.
$2500 Medical Opt-Out program if you have medical coverage through another source.
Retirement Plan (403B) with a $2000 Match
Flexible Spending Accounts
Tuition Reimbursement Program
Paid Parental Leave
For more information, or to apply now; visit our website. Please do not mail, email, or fax your cover letter/resume as we are limited to only accepting completed applications through our career page. Mailed, emailed, or faxed cover letter, resume, and applications will not be reviewed.
Veterans Inc. is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or protected Veteran status.
If you need assistance completing an application please contact
************************
.
We do not accept unsolicited resumes from agencies. Agencies are requested not to contact Veterans Inc. with recruiting inquiries.
IT Technologist
Information Technology Internship job in Boston, MA
The Brattle Group, a privately held, global economics consulting firm, is looking for a IT Technologist to join our Boston office. The IT Technologist position is responsible for creating procedures, processes, and documentation to facilitate the daily operational objectives of the Helpdesk and Desktop Support teams. This candidate will take ownership of projects to implement, administer, and maintain end user technologies and systems. Working across business units to identify and implement processes or automations that will drive efficiency in the IT end-user department.
Some of the day-to-day responsibilities of this role include:
Responsible for installing, testing, and implementing hardware and software to support the firm's desktop, virtual, and web-based systems
Manages software and patch configuration, administration, and deployment via MS Intune
Ownership of the implementation, administration, and management of enterprise OS image creation and software via MS Autopilot
Assists the IT management team to achieve operational objectives. Is responsible for the creation, maintenance, and updates of documentation required for the daily operations of the Helpdesk and Desktop Support teams
Administration of Delinea Privilege Access Management solution for managing software access
Assists in developing and reviewing product specifications for IT asset procurements
Proficiency with PowerShell scripting and its relation to software management and deployment tools
Assists with Zoom enterprise configurations via cloud portal
Administration of HP Poly Lens for Zoom AV appliances
Escalation point for support tickets
Assists with on-site systems hardware and network appliance installation, configuration, and management in coordination with the Infrastructure team
Creates and maintains documentation for applying IT procedures and guidelines
Printer configuration and driver script deployment
Supports the Infrastructure team with functions of DR, backup, and restore systems and procedures as needed
Works with IT teams to acquire service level performance metrics for all desktop system and related infrastructure elements
THE CANDIDATE
Associate's or Bachelor's degree in IS, CS, or EE or will consider equivalent experience in lieu of degree; A+, MCP or other equivalent certifications a plus
At least five (5) years of experience in computer operations, desktop support, and/or helpdesk support
Microsoft Office 365 administration and support expertise
MS Autopilot/Intune image and patch deployment system administration expertise
Application configuration and deployment
Excellent customer service skills
Ability to mentor junior level colleagues
Scripting via PowerShell
Privilege access management administration
Current LAN and WLAN IP network technologies
iOS configuration and mobile device deployment, management and support in an enterprise environment
Zoom and Zoom Rooms video conferencing management, multi-site configuration and support (Poly Lens a plus)
VPN client configuration and support a plus
VMWare Horizon client configuration and support a plus
Ability to manage a fast-paced, multiple location environment with multiple tasks and demands
Ability to initiate, manage and implement multiple projects simultaneously without direct supervision in an organized, professional, detailed and efficient manner
Ability to work effectively and to interact with clients, team members, as well as third-party vendors and service providers
Ability to think creatively and contribute to team objectives
Requires physical activity including the regular moving of items of fifty (50) pounds or more
Occasional travel as needed
Carrying communication device required
Evening/weekend work may be required
Must be able to access systems and email remotely
Rotating on-call coverage support required
Brattle offers a competitive benefits package, base salary, and bonus program for eligible roles based on individual and firm performance. The anticipated base gross salary range for this position in Boston, MA is $80,000 - $90,000 annually. Actual salary will depend on a variety of factors, including experience and training.
This role is not eligible for visa sponsorship.
THE EMPLOYER
The Brattle Group answers complex economic, finance, and regulatory questions for corporations, law firms, and governments around the world. We are distinguished by the clarity of our insights and the credibility of our experts, which include leading international academics and industry specialists. Brattle has 500 talented professionals across North America, Europe, and Asia-Pacific. For more information, please visit brattle.com .
EQUAL OPPORTUNITY
The Brattle Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, citizenship status, national origin, ancestry, sex, gender identity and expression, age, height, weight, domestic partner status, Acquired Immune Deficiency Syndrome or HIV status (AIDS/HIV status), genetic information, sexual orientation, disability (where the applicant or employee is qualified to perform the essential functions of the job with or without reasonable accommodation), marital status, veteran status, political affiliation, drug or alcohol abuse or alcoholism, or any other characteristic protected under applicable law.
We encourage all applicants to click here to review our full Equal Employer Opportunity Statement.