Senior Epic Systems Analyst- Cadance/GrandCentral/Prelude
Remote information technology lead analyst job
We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more - in our careers and in our communities.
Summary:
The Senior Systems Analyst will be responsible for the design, development, implementation of builds on special projects in Epic Cadence, Prelude and Grand Central
Ideal candidate MUST HAVE PRIOR CERTIFICATION in as such Epic Cadence, Prelude, Grand Central and Welcome modules.
This position requires a deep understanding of healthcare workflows, system integration, and project management to ensure the efficient operation of the healthcare system's IT infrastructure.
Provides technical expertise by enforcing the vision of the application and safeguarding the integrity and security of the application environment in collaboration and partnership with architects, tech leads and engineers.
Collaborates with end users to identify, analyze, and support ongoing needs while achieving Service Level Agreements (SLAs) relative to the supported applications.
Leads in process improvement activities related to Application Management for enterprise applications includes (Epic, Workday, Kronos) and other major applications.
Responsibilities And Duties:
System Analysis and Design:
Analyze and document current business processes and workflows.
Identify system requirements and translate them into detailed specifications.
Design and implement solutions to improve system efficiency and user experience.
Application Support:
Provide advanced support for (Epic, Workday, Kronos,) and other applications.
Troubleshoot and resolve system issues in a timely manner.
Coordinate with vendors and internal teams for system upgrades and patches.
Collaborate with IT and clinical teams to integrate across IT portfolio with other IT systems (e.g., Epic, 3rd Party Imaging Applications, AI, etc.).
Project Management:
Manage smaller projects related to system implementations and upgrades.
Strong knowledge with various project management approaches, e.g. waterfall, agile.
Ability to lead project teams in project methodology.
Training and Documentation:
Create and maintain comprehensive documentation for system configurations and processes.
Mentor junior analysts and provide guidance on best practices.
Integration and Data Management:
Ensure seamless integration between various healthcare applications.
Manage data integrity and security across systems.
Perform data analysis and generate reports as needed.
Minimum Qualifications:
Bachelor's Degree (Required)
Additional Job Description:
degree in computer science, Information Technology, Healthcare Administration, or a related field.
Minimum of 5-7 years of experience in system analysis and support within a healthcare environment.
In lieu of degree, 10+ years of experience in system analysis and support within a healthcare environment.
SPECIALIZED KNOWLEDGE
Extensive experience with Epic, Workday, and Kronos applications.
Proven track record of managing complex projects and leading cross-functional teams.
Experience with system integration and data migration projects.
Previous experience in a leadership or supervisory role.
Strong analytical and problem-solving skills.
Excellent communication and interpersonal skills.
Liaison with managed service providers, vendors, operational leadership.
Ability to work independently and as part of a team.
Proficiency in project management tools and methodologies.
Serve as the primary point of contact for customers, addressing inquiries and resolving issues promptly.
DESIRED ATTRIBUTES
ITIL Foundation certification desired not required.
Certifications in relevant technologies (e.g., Epic)
Advanced degree (Master's or higher) in a related field is a plus.
Experience in a large healthcare system or hospital setting.
Experience with other healthcare applications and systems.
Knowledge of healthcare regulations and compliance standards.
Familiarity with cloud computing platforms (e.g., AWS, Azure).
Experience with business intelligence and analytics tools.
Work Shift:
Day
Scheduled Weekly Hours :
40
Department
IS Revenue Cycle
Join us!
... if your passion is to work in a caring environment
... if you believe that learning is a life-long process
... if you strive for excellence and want to be among the best in the healthcare industry
Equal Employment Opportunity
OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment
Remote Work Disclaimer:
Positions marked as remote are only eligible for work from Ohio.
Business Analyst - Banking exp - Remote - Direct Client - W2 - JOBID660
Remote information technology lead analyst job
This Business Analyst (BA) position will initially be fully dedicated to the Data & Retention Program. In this role, the BA is responsible for managing system requirements throughout the lifecycle of a technology project. This includes identifying and managing scope, documenting the detailed requirements that support the scope and building out the technology system/enhancement. The analyst should act as a liaison between the business and the technology teams to ensure all business needs are met
Essential Job Functions:
• Elicit and manage a technology project's business scope - needs and features
• Effectively coordinate and run working sessions with representatives across the various organizations in the bank (Business, Legal, Technology, etc.)
• Translate business requirements into technical requirements and convey with appropriate level of detail to the technical team.
• Clearly document and manage detailed requirements for the technology system
• Support Quality Assurance Services (QAS) activities to ensure system requirements are tested accurately and comprehensively
• Act as Systems Matter Expert (SME) or source of knowledge for supported systems
• Participate in the design process to ensure it supports business requirements and an optimized user experience.
• Understand security, risk management, and IT process principles and escalate to appropriate team(s) as needed.
• Support and/or participate in user acceptance testing to ensure quality in application releases and user experience.
Required Skills:
• Analytical Skills; critical thinking, creative thinking, and problem solving.
• Visio/Miro, Word, Excel and PowerPoint
• Work within a customer oriented, positive team environment
• Demonstrate strong interpersonal, verbal, and written communication skills with technical and non-technical staff
• Provide support on single projects and initiatives within scope, budget and timeline
• Organization and communication skills
IT Business Analyst
Information technology lead analyst job in Columbus, OH
Immediate need for a talented IT Business Analyst. This is a 12+ Months Contract opportunity with long-term potential and is located in Columbus, OH (Remote). Please review the job description below and contact me ASAP if you are interested.
Job ID:25-94405
Pay Range: $55 - $57/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Requirements and Technology Experience:
Skills-Planview, Agile place & Data Mapping
Experience with techniques to elicit, prioritize, organize, document, model, and analyze requirements.
Facilitation and meeting management skills with the ability to create a framework that encourages participation and productivity.
Knowledge of software development methodologies, including Agile techniques, to effectively support delivery.
Knowledge of industry-standard tools for process mapping, documentation, and software development lifecycle management to enhance clarity and streamline business operations.
Ability to negotiate and influence others through sharing information and gaining commitment
Presentation skills and ability to present information in various ways to meet audience needs
Analytical and problem-solving skills with attention to detail for accurate solution assessment and recommendation
Listening, verbal, and written communication skills to effectively translate between technical and non-technical stakeholders.
Interpersonal skills to effectively interact and influence across diverse organizations.
Ability to collaborate with others in a team-orien- Experience with Planview Portfolio implementations is a huge bonus
Familiarity with tools - AgilePlace, Mural, Visio (for process mapping and workflow design).
Knowledge of data mapping and system data integration/migrationted environment with shifting priorities and deadlines.
Ability to prioritize and execute concurrent initiatives while balancing deadlines and stakeholder needs without impacting quality.
Our client is a leading Insurance Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.
Senior Information Technology Business Analyst
Information technology lead analyst job in Columbus, OH
This contract-to-hire role with our Columbus, Ohio client is a combination of IT Analyst (lightly) and IT Business Analyst.
NO THIRD PARTIES!
CANDIDATES MUST BE LOCAL TO COLUMBUS, OHIO
The key experience interests are:
IT Business Analyst -
Requirement gathering (Certifications in CBAP would be a plus)
Tracing requirements to test cases
Leading meetings in a very organized manner
Critical thinking / problem skills
Customer relationship experience and vendor relationship experience.
IT Analyst -
Customer relationship building
Managing service partners to application support SLAs
Reporting to customers status of portfolio
Number of apps
Incident status
Health of environment
Roadmap collaboration
Critical thinking / problem skills
Required Qualifications for Position:
Bachelor's Degree or equivalent work experience that provides knowledge and exposure to fundamental theories, principles, and concepts
3 - 4 years' experience in application, services or application analysis, deployment and support
Experience working closely with service providers and delegating operational activities to them, as directed by a director or manager
Knowledge of IT infrastructure & software component relationships, trends and best practices, on premise and SaaS solutions
Solid skills with computers, operating systems and software (MS Office Suite, MS Project and other IT applications) and ability to learn new technical concepts quickly
Excellent analytical abilities, including process analysis and development, problem solving and root cause analysis
Strong teaming skills, collaboration, negotiation, communication, organizational, people management and conflict resolution skills
Willing to travel as needed
Client business operations knowledge
2+ year's experience working with support vendors and a software support environment
Knowledge of ITIL processes and metrics
The Role:
The IT Analyst is responsible for identifying, defining and documenting business requirements and functional specifications for various IT projects and initiatives by collaborating with service providers, business partners, and stakeholders to ensure alignment of expectations, deliverables, and timelines. Working with Service Partners the IT Analyst will become a knowledgeable of the assigned applications, collaborating with Service Partners to ensure resolution of operational service-based issues, reviewing analyzing and reporting progress on service incidents and requests. Preparing materials and facilitate regular performance review meetings. Preparing performance and status information for IT and business leaders as requested. Individuals at this level are considered competent to independently perform work assignments.
Principal Duties and Responsibilities:
Communicates effectively with technical and non-technical audiences, using various methods such as presentations, reports, diagrams, and user stories.
Applies problem-solving skills and analytical thinking to troubleshoot issues, resolves conflicts, and proposes solutions.
Measures and monitors the performance, quality, and value of the IT services and solutions, using metrics and key performance indicators (KPIs).
Assesses the business impact of IT risks and issues and escalates them as needed to ensure timely resolution and minimal disruption.
Demonstrates strong business & budgeting skills, and financial acumen with the ability to analyze and communicate trends.
Understands and complies with the contractual obligations and service level agreements (SLAs) of the service providers
Maintains a deep understanding of the application domain, including the business processes, data flows, systems architecture, and integration points.
Implements continuous improvement practices to enhance efficiency, effectiveness, and customer satisfaction.
Demand Assessment - assists Business Relationship Managers to review and provide input into the business strategy and formulate business cases inputting analysis and views on high level business goals and outcomes
Business Planning - begins eliciting business requirements and modeling processes (as-is/to-be, using Business Processing and/or Value Stream Mapping), recording in standard documentation, and socializing the project with other IT teams i.e. Architecture, Applications, Infrastructure, and Services
Definition and Design - facilitates workshops to evolve scope, gathers detailed requirements, develops use cases and begin visualizing the end result, using standard tools and techniques:
Requirements Elicitation: Leads, designs and facilitates business engagements to establish scope, business needs, project objectives, outcomes and expectations on business processes
Requirements Development: Works to ensure that quality business requirements are produced, accepted and approved by the key stakeholder and business solution designs can deliver effectively
Requirements Management: Oversees end to end traceability against quality business requirements using appropriate tools and templates
Solution Assessment & Validation: Engages with key stakeholders to influence the solution design to meet business goals, scope and strategy requirements. Provides input into the identification and delivery of project benefits, traceability of requirements and impact of solutions.
Delivery and Deployment - consulting role, providing clarification services regarding the project Vision, Scope and Requirements, plus assessing and managing Change Requests through the standard process. Assists testing teams craft suitable test scripts.
Use templates, tools and (internal) processes consistently, helping evolve all as required.
Participates in vendor reviews, discussion of products, contribute in the writing of RFI's and RFP's. Reviews proposed designs and solutions for usability and to assure requirements are satisfied
Observes various business processes and identifies and recommends opportunities for improvement.
Other duties as assigned by management
Sr. Business Analyst
Information technology lead analyst job in Columbus, OH
About this opportunity:
The Senior Business Analyst (SR BA) Lead will support an Automation and Innovation team and play a pivotal role in driving automation and innovation initiatives for an enterprise client. This position involves partnering with cross-functional teams to identify process improvement opportunities, design and implement automation solutions, and ensure alignment with strategic business goals. The SR BA Lead will gather and analyze business and technical requirements, develop detailed documentation, and lead projects of varying complexity. This role requires a blend of technical proficiency, strong analytical skills, exceptional communication, and leadership to effectively bridge the gap between business needs and technology. The ideal candidate is intellectually curious, passionate about innovation, knowledgeable in automation technologies, and skilled at driving results while inspiring change.
Successful Analyst will:
Gather, analyze, and document business and technical requirements.
Collaborate with cross-functional teams to design, test, and implement automation solutions.
Develop detailed and complex technical documentation, including functional requirements, use cases, and process flows.
Conduct workshops and meetings to gather requirements and provide project updates.
Identify opportunities for process improvement and innovation.
Lead small to mid-size projects and support larger, complex initiatives.
Ensure automation initiatives align with business objectives.
Essential Job Skills/Experience:
Minimum of 5 years of experience as a Business Analyst, with at least 2 years in a senior role
Experience with automation and innovation projects highly desirable
Strong understanding of automation technologies, such as RPA (Robotic Process Automation) and AI (Artificial Intelligence).
Excellent communication and interpersonal skills
Experience with data analysis and visualization tools (e.g., Excel, SQL, Power BI
Strong problem-solving and analytical abilities
Demonstrated experience driving projects to completion and serving as key support to leadership
Tools Experience:
Familiarity with UiPath, SQL, Advanced Excel, Agile, Scrum, Jira, Confluence, Power BI, SharePoint
Senior Business System Analyst
Information technology lead analyst job in Columbus, OH
Duration: 12+ Months
Designs and facilitates business engagements to establish scope, business needs, project objectives, outcomes, and expectations on business processes.
Oversees end-to-end traceability against quality business requirements using appropriate tools and templates
Engages with key stakeholders to influence the solution design to meet business goals, scope, and strategy requirements.
Provides input into the identification and delivery of project benefits, traceability of requirements, and impact of solutions.
Eliciting business requirements and modeling processes (as-is/to-be, using Business Processing and/or Value Stream Mapping), recording in standard documentation, and socializing the project with other IT teams, i.e., Architecture, Applications, Infrastructure, and Services.
Experience in application, services, or application analysis, deployment, and support
Knowledge of IT infrastructure & software component relationships, trends, and best practices, on-premises and SaaS solutions
IT Business Analyst I
Remote information technology lead analyst job
Title: IT Business Analyst I
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About MUFG Investor Services:
MUFG Investor Services is part of Mitsubishi UFJ Financial Group - one of the world's largest financial institutions. We provide comprehensive fund administration, reporting, and transaction management services for alternative assets with a focus on Private Equity investments including fund-of-funds, secondary funds, and co-investments.
At MUFG Investor Services, we foster a dynamic and supportive work environment where employees can build long-term careers. We offer competitive compensation, professional development support-including certification reimbursement - flexible work arrangements, and opportunities to give back through community service initiatives.
We celebrate our employees' successes, believing that empowered individuals drive organizational excellence. If you're passionate about your work and looking to grow with a purpose-driven team, we'd love to hear from you.
Job Description:
MUFG is seeking an IT Business Analyst I to support dynamic initiatives within its Private Equity business. This is a remote role focused on analyzing financial processes, defining technology requirements, and partnering with agile teams to deliver impactful solutions.
The position involves cross-functional collaboration across business and technology groups. Depending on project needs, responsibilities may span both business analysis and delivery management, offering a unique opportunity to contribute to end-to-end solution delivery.
Essential Functions:
Translate financial and accounting requirements into actionable software specifications.
Conduct user interviews to identify process improvement opportunities and document current (“As-Is”) and future (“To-Be”) workflows.
Troubleshoot issues in eFront FrontInvest and provide backup support for system administration.
Create and maintain documentation including meeting notes, knowledge articles, and business communications.
Build strong relationships with internal and external stakeholders to drive positive change.
Write and manage user stories and backlog items in Team Foundation Server.
Serve as the Agile Team's Scrum Master for assigned initiatives.
Support prioritization decisions and manage execution of prioritized work.
Collaborate with users to develop and execute test cases during system integration testing.
Deliver demos of completed enhancements to end users.
Work closely with developers to clarify requirements and ensure business needs are met.
Ensure adherence to SDLC and Change Management processes; conduct internal audits for compliance.
Act as a flexible team member, taking on overflow or backfill tasks as needed.
Monitor team performance, generate reports, and lead corrective actions.
Help remove obstacles that hinder team progress.
Requirements:
Bachelor's degree in Technology or Business Information Systems
3-5 years of experience as a Business Analyst or Business Operations Manager.
Strong background in requirements gathering, testing, issue tracking, and leading technical deliveries
Strong understanding of accounting/finance systems and translating business needs into software requirements
Proven ability to work independently and troubleshoot technical issues
Technical troubleshooting and problem solving
Experience in Private Equity.
Proficient in advanced Excel, PowerPoint, Word and Visio
Excellent written and verbal communication skills.
Self-motivated, customer-focused, and adaptable to remote work environments
CAPPS STARR Business Analyst
Remote information technology lead analyst job
Allied Consultants, Inc is a proudly Austin based firm with over 33 years of experience delivering top-tier technical and business professionals within Texas State Agencies. We are currently seeking an experience CAPPS STARR Business Analyst to play a key role within a high-impact technical services team.
**Location of job: Remote**
Responsibilities
The Fiscal Management (FM) and Information Technology (IT) divisions of client's jointly drafted a Request for Offers (RFO) containing the technical and functional requirements for a solution to replace USAS, TINS, and SPA with a Software as a Service (SaaS) product requiring less than twenty-five percent (25%) Customization. The CAPPS STARR RFO was publicly released on April 24, 2024, and a contract was executed between the client and CGI Technologies and Solutions (CGI) on June 30, 2025. Project initiation began in July 2025, with anticipated go-live for USAS/TINS replacement in September 2027 (FY28) and SPA replacement in March 2028 (FY28).
The Candidates will be part of the FM Centralized Accounting Payroll/Personnel System (CAPPS) State of Texas Accounting and Reporting Resource (STARR) project team. Work will involve analyzing and understanding CAPPS STARR user requirements; reviewing, assessing, and developing business processes relating to the procured software; supporting Discovery, Configuration & Prototyping sessions; and creating and validating system, interface, and user acceptance testing. Candidates will leverage their extensive knowledge of legacy Texas statewide systems (USAS, TINS, SPA) and prior CAPPS implementation experience to facilitate the transition to the new CAPPS STARR solution.
The Candidates will perform the following tasks as a CAPPS STARR Business Analyst:
Work with internal business users to evaluate business needs, analyze processes, and document decisions for the procured software.
Prepare or receive detailed specifications to describe the sequence of steps that the procured software and interfacing applications must follow including the input, output and logical operations involved.
Identify problems and propose innovative solutions.
Participate in project management, coordination, planning, and scheduling with client's staff in an Agile environment as needed.
Provide system expertise and functional/technical support to other team members by communicating complex concepts clearly, accurately, and effectively both verbally and in writing.
Provide functional and technical expertise for legacy mainframe systems, PeopleSoft and/or other ERP modules, as they exist and interface in a highly customized and complex environment.
Attend stand-up meetings with developers and business users to coordinate activities.
Gather business requirements that will be created as user stories for the procured software.
Prepare mockups, charts, diagrams, and tables that depict the present and/or proposed requirements.
Review, coordinate and gather historical legacy data for migration into procured software of the IT division's data warehouse, where applicable.
Participate in user acceptance testing for the implementation of user stories into production environment.
Take ownership of reported issues and complete assigned tasks in an efficient and timely manner reporting progress to the CAPPS STARR project team.
Support Discovery, Configuration & Prototyping sessions to ensure the configuration and proof-of-concept scenarios meet the agency's requirements.
Assist with the development of internal project plans to schedule, resource, and track development of interface, report, and data conversion activities.
Facilitate coordination with the selected CAPPS STARR vendor and client's functional and technical staff.
Document "As Is" and "To Be" business processes and functional designs.
Support interface development work sessions between CAPPS STARR and legacy systems (USAS, TINS, SPA).
Assist with data conversion planning, including reconciliation of financial data between legacy systems and CAPPS STARR.
Participate in the development and execution of go-live cutover plans.
Support the development of training materials and documentation as needed.
Provide post-implementation support to ensure successful adoption of CAPPS STARR.
Qualifications
Minimum Requirements:
8 years of:
Experience/hands on knowledge/concepts/practices/procedures of governmental accounting/budget/payee systems/demonstrated expertise in TX legacy statewide financial systems USAS/TINS/SPA. Interface coordination/testing/data reconciliation between systems
5 years of:
Experience in use of PeopleSoft Financials modules (General Ledger, Accounts Payable, Commitment Control, Asset Management, Purchasing) or other CAPPS ERP systems, including configuration, testing, and post-implementation support.
Experience as a business analyst or functional lead supporting large organizations in upgrading/modifying a legacy financial system, including demonstrated experience with ERP implementations in the public sector.
Experience with business process reengineering and identifying new applications of technology to business problems to make business more effective, including conducting fit/gap analysis sessions.
Experience with creating and documenting requirements using Agile and/or other SDLC development methodologies.
Experience with unit and system testing, and documenting results.
Proficient with the Microsoft Office products, including Outlook, TEAMS, Microsoft Project, Word, Visio, Excel and PowerPoint.
3 years of:
Experience with CAPPS Financials implementations or deployments, including supporting agencies through configuration, testing, data conversion, and post-production support activities.
Experience with data conversions/migrations legacy systems USAS/TINS/SPA to PeopleSoft or other ERP systems/reconciling financial data/coordinate interface testing between PeopleSoft Financials/TX legacy systems/processing test entries/validating results
Experience in project coordination or serving as team lead, module lead, or project manager on complex IT implementations.
Experience in providing consultation to business users and technical resources and collaborating and communicating effectively across multiple subject matter groups.
Experience with highly complex application security requirements and determining security requirements.
Preferred:
3 years of:
Experience with PeopleSoft query development, Crystal Reports, nVision reporting, and/or modern business intelligence and reporting tools (e.g., Power BI).
2 years of:
Experience serving as Test Mgr/Coordinator for Integration/User Acceptance testing cycles/experience developing/facilitating cutover plans to functional/technical teams/experience with automated test case development tools/methodologies/coordinate go-live
Prior experience working with the client on CAPPS-related projects.
Knowledge of Software as a Service (SaaS) and/or Platform as a Service (PaaS) solutions and their implementation in governmental environments.
Knowledge of JIRA and/or Confluence environment.
Knowledge of Microsoft SharePoint.
Knowledge of facilitation techniques and experience using them in work groups.
1 year of:
Knowledge of Microsoft Visio or other workflow software.
Overview
At Allied Consultants, we value our consultants and are committed to providing an exceptional experience including:
Highly competitive pay rates
Local support staff for responsive, personal service
Comprehensive benefits package, including:
Medical insurance (with employer cost sharing)
Life insurance
A 401(K) plan with company match
Flexible spending through a cafeteria plan
Candidates selected for interviews will be subject to a criminal background check and may be required to pass a drug screening, in compliance with federal and state regulations. All offers of employment are contingent upon successful completion of these checks.
Allied Consultants is a proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Business Analyst
Remote information technology lead analyst job
Business Analyst - Banking (W2, $20-30 / hr)
Job Type: Contract - W2
Rate: $ 20-30/hr
🧩 About the Role
We're seeking a motivated Business Analyst with a background in banking to join our dynamic team. In this role, you'll collaborate with business stakeholders, analyze financial processes, and help drive data-informed decisions for business initiatives.
🔎 Responsibilities
Conduct comprehensive analysis of banking operations, customer workflows, and business processes
Gather, document, and validate business requirements
Develop and present clear data-driven insights, reports, and dashboards
Support project planning, process mapping, and stakeholder communication
Assist in implementing system enhancements and enabling efficient solutions
Collaborate effectively with cross-functional teams and business users
✅ Required Skills & Qualifications
Freshers or 1 year of experience as a Business Analyst in banking or financial services
Strong communication skills-both written and verbal
Proficient in basic to intermediate Microsoft Excel (formulas, pivot tables, VLOOKUP)
Comfortable eliciting and documenting requirements
Detail-oriented mindset with strong analytical problem-solving aptitude
Experience with business process mapping and data analysis preferred
💼 Employment Details
Employment Type: W2 contractor (no 1099 or agency corp‐to‐corp)
Pay Rate: $20-30 per hour
Location: Open to fully remote or onsite in select U.S. offices
Contract Duration: TBD (with potential for extension or conversion)
Schedule: Standard full-time hours (40 hrs/week); flexibility may be required based on project needs
Senior Information Technology Engineer
Remote information technology lead analyst job
Starfish Computer Corporation's Senior IT Engineer (Managed Services Engineer - Level 3) is responsible for the on-going and continuous operation of our clients' Information technology environments. Highly trained and certified, the Senior IT Engineer, is an expert in infrastructure technologies including Microsoft servers and domains, virtualization, networking, security, data storage and recovery.
The Senior IT Engineer, is assigned as the primary person to oversee and own all technical aspects of the assigned clients' environments and projects. They work in concert with Starfish Computer Corporation's internal Help Desk and technical resources (with dedicated Level 1 and Level 2 support), the client's own on-site support technicians (if any), and other Starfish team members to deliver managed services offerings and project executions to our clients that are “best in class”.
Job Functions & Responsibilities:
Be the lead technical resource for the assigned clients' projects while maintaining a balance between the roles of project manager and technical advisor
Coordinate efforts on behalf of assigned clients between themselves, client support teams and Starfish internal resources
Optimize the client's service offering including Microsoft platforms, IP networking, telephony platforms, storage and data protection and recovery, mobile devices, servers, laptops, desktops, virtualization
Assists in the preparation of client and prospect proposals and project plans including timeframes, budget estimates (time) and project milestones
Manage, support, install and upgrade Microsoft Servers in Physical and Virtual environments
Ensure that the client environment is comprehensively documented and keep Starfish internal management systems up-to-date
Recommend capacity and performance plans for assigned client environment
Provides technical support to all clients & end users of service tickets at P3 or greater to resolution
Manages client & end user expectations by conveying estimated resolve time and communicates with client & end user throughout troubleshooting process
Create preventative maintenance plans with detailed instructions that Level 1 and Level 2 engineers can reliably execute - either remotely or at client site
Work directly with Level 1 and Level 2 engineers to identify and resolve potential or on-going problems
Documents, tracks, and monitors all incoming service requests to completion
Determine root cause analysis of service outages and complete or coordinate resolutions
Responds to assigned service orders for technical support
Ensures personally that all support tickets classified as P2 or P1 have been resolved
Continues to expand skillset through on-going and additional partner certifications
General Requirements & Information:
This is a remote position that will support clients of Starfish in northwest Ohio and southeast Michigan.
Full-time position
Competitive salary and benefits package
Participate in an on-call support rotation (current rotation is once every twelve (12) weeks)
Technical Requirements, Skills & Experience:
Strong Active Directory, Windows Exchange, VMware and/or Hyper-V skills and integration experience
Experienced leading the delivery of systems engineering and related projects within managed services, corporate IT, consulting, or similar environments
Experience supporting MS Windows Server, MS Exchange and MS SQL
Experience with firewall technologies
Demonstrable experience with vendor management
Working knowledge of infrastructure monitoring tools
Creates and maintains system documentation
Experience with network backup, antivirus, spam filters, and network/PC security
Working knowledge of routed and switched network communications
Working knowledge of wireless data communication
A+, Network+, MCITP, MCSE certification a plus
4-year degree or equivalent work experience
Business Analyst- Partner Integrations
Remote information technology lead analyst job
This is a fully remote role.
D&H is growing! Join 100+ year old Employee-Owned technology distributor, offering end-to-end solutions for today's resellers, retailers, and the clients they serve across the SMB and Consumer markets.
We are empowered by our employee Co-Owners who provide the industry's best service, and we promote a collaborative culture.
We offer an Employee Stock Ownership Plan, 401k, Paid Time Off, Medical, Prescription, Dental and Vision benefits as well as Gym Reimbursement, Work from Home Reimbursement, Employee Purchase Program, Tuition Assistance and much more!
As a D&H Co-Owner you receive numerous discounts on services.
We feel strongly about giving back to the community and promoting sustainable, eco-friendly business practices.
SUMMARY
The SCS Business Analyst is responsible for successful delivery of implementations and enhancements for D&H Supply Chain Services. The role is highly collaborative, coordinating with a broad range of cross-functional project stakeholders (internal and external).
The Business Analyst (BA) team is part of the Project Management Office (PMO) within IT. At a high level, the Business Analyst serves as the bridge of communication between business stakeholders and IT staff. The BA is responsible for facilitating discussions among the business users to understand the current business process and their need for change. The BA must then accurately document and communicate this need to the IT staff to design a solution that will ensure all stakeholder expectations are met.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Develop an understanding of the end users' current business processes.
Elicit business requirements.
Create/Maintain Business Requirements Documents (BRD).
Facilitate cross-functional requirements review (BA/DEV/QA).
Secure Approval/sign-off for BRD.
Support the development and testing of deliverables.
Develop User Acceptance Testing (UAT) Plan; Review and confirm plan with project stakeholder(s).
Create and validate integration test files (EDI X12, API, XML, flat file, etc.), reconciling against the relevant specifications.
Facilitate UAT; share results.
Secure UAT approval/signoff.
Develop Go-Live Plan (when needed).
Create training materials, including Train-The-Trainer model, as needed.
Complete post go-live validation and warranty period support. Manage the bug lifecycle, when necessary.
Maintain process documentation, revising at the conclusion of projects to reflect the new state.
Provide project and resource managers updates on the status of assignments (progress, milestones, risks, issues/roadblocks).
Analyze integration specifications (EDI X12, API), performing gap analysis against current D&H organizational capabilities.
Identify areas of potential process improvement, recommending and implementing changes.
Coordinate with external integration partners (clients, VANs, etc.) throughout the project lifecycle.
Support and mentor team members.
Adhere to PMO and IT processes:
Collaborate with co-owners across the organization to ensure project success.
Assist with troubleshooting on solutions for production issues assigned to BA queues, escalating as necessary.
KNOWLEDGE, SKILLS, and/or ABILITIES
Familiar with common B2B integration (EDI, API, XML) and communication (AS2, SFTP, VAN) types, including the potential purpose and relevant use cases.
Comprehensive understanding of EDI X12 formats and specifications, including: elements, segments, loops, usage requirements, conditional relationships, etc.
Strong verbal and written communication skills.
Strong analytical and problem-solving skills.
Ability to work independently and be self-motivated.
Ability to work in a team environment.
Ability to adapt to change in a consistently evolving technical environment.
Proven capability to collaborate with business stakeholders at all levels
EDUCATION and/or EXPERIENCE
Bachelors' Degree in related field or equivalent industry experience.
3+ years of experience in a Business Analyst or closely related role.
3+ years of experience facilitating integrating implementations.
Basic Microsoft Office, ERP, WMS and office productivity software familiarity.
Senior Test Analyst
Remote information technology lead analyst job
IN-DCS Senior Test Analyst (788412)
500 N. Meridian Street
7th Floor
Indianapolis, IN 46204 | Remote | Webcam only
is 100% remote
Essential Duties/Responsibilities:
Test planning and execution: Develop and execute test plans, scenarios, scripts, and test cases based on business requirements and technical specifications. Perform functional, integration, regression, and performance testing.
Defect management: Identify, document, and report defects and issues to development teams. Work with developers to resolve problems and ensure quality standards are met.
Data validation: Validate data flow between mainframe systems and other interfaces.
Collaboration: Work with Test supervisor, project managers, Product owners, developers, and other stakeholders to ensure timely delivery of quality software.
Documentation: Create and maintain detailed test documentation, including test results and progress reports.
User support: Provide support to end-users during the User Acceptance Testing (UAT) phase.
Job Requirements:
· Extensive knowledge of SDLC and testing methodologies.
· Good knowledge and experience with Mainframe testing including testing with technologies like COBOL, JCL, and DB2, analyzing batch job results, and collaborating with developers to resolve issues.
· Good knowledge and experience with API testing tool.
· Any Salesforce testing experience is an added advantage.
· Experience working in an Agile environment.
· Good knowledge of Atlassian's Jira tool.
· Good knowledge of qTest.
· Experienced in complete defect cycle and defect management process.
· Good knowledge of applicable federal/state/local rules, regulations, statutes and procedures in Child Support.
· Ability to identify and resolve problems or assist in the development of creative solutions, when necessary.
· Ability to communicate effectively both orally and in writing.
· Ability to work as part of a team and collaborate with colleagues.
· Good English, presentable, confident and good people skills.
· Proactive, organized and collaborative approach.
· Strong problem-solving skills.
IT Program Manager (Healthcare)
Remote information technology lead analyst job
IDR is seeking a IT Program Manager (Healthcare) to join one of our top clients for a Direct Hire opportunity in the Dallas, TX area.
The IT Program Manager oversees end-to-end delivery of strategic clinical initiatives across assigned service lines, ensuring programs achieve targeted business outcomes. Partnering closely with Portfolio Owners, this role bridges strategy and execution-guiding teams from ideation through implementation, operational support, and KPI measurement.
Requirements for the IT Program Manager (Healthcare):
8+ years of large scale and complex project implementation exp focused on clinical solutions within healthcare.
2+ years of strategic program management exp, managing multiple projects simultaneously.
Expertise in EHR systems is a must
What's in it for you?
• Competitive hourly rate
• Opportunity to work with a leading healthcare organization
• Flexible schedule, with remote work options after initial 3-month period
Why IDR?
• 20+ years of proven industry experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager committed to your success
IT Project Manager
Remote information technology lead analyst job
A top Fortune 50 financial institution is seeking a Project Manager to lead complex, technology-driven initiatives across the enterprise. This fully remote role is ideal for a seasoned IT Project Manager experienced in delivering large-scale waterfall projects and navigating challenging stakeholder conversations.
About the Opportunity:
Schedule: Monday to Friday
Hours: 8:am to 4:30pm
Setting: Remote
Responsibilities:
Leading end-to-end delivery of complex technical projects following SDLC and waterfall methodologies
Managing scope, schedule, risks/issues, budget, communications, procurement, and change control
Liaising with business and technical stakeholders and communicating effectively at all management levels
Managing project activities using ServiceNow, M365, and project governance tools
Preparing project reports, maintaining roadmaps, updating staffing/resource profiles, and forecasting budgets
Leading IT infrastructure and facilities upgrade projects, sometimes simultaneously
Driving vendor management, reviewing invoices, and overseeing deliverables
Ensuring adoption of change through strong communication and stakeholder alignment
Continuously improving delivery processes, project reporting, and team organization
Qualifications:
7+ years of combined IT Project Management experience
Proven track record delivering Waterfall projects and managing complex technical initiatives
Experience navigating difficult conversations and aligning cross-functional teams
Strong background in Project Delivery, Forecasting, and SDLC Governance
Familiarity with ServiceNow and M365
Strong communication, stakeholder management, and leadership skills (courageous servant leadership mindset)
Desired Skills:
PMP or similar PM certifications
Experience in the Financial industry
Solid understanding of Security rigor and branch/campus technology implementations
Background delivering Security Infrastructure-related technologies
Experience with Azure DevOps
NextGen Applications Analyst
Remote information technology lead analyst job
NOTE: This role is NOT open to C2C companies
NextGen Applications Analyst - Regulatory Upgrade
Multiple Sites (Remote with Limited Travel)
Start: Mid/Late August | Orientation/Training ~30 days
Duration: Through 2027
About the Role
We're seeking experienced Applications Analysts (Tier 1 Apps Advisors) to support large and complex NextGen 8 regulatory upgrade rollouts nationwide.
Tier 1 analysts will handle large/jumbo clients and complex environments, while Tier 2 specialists will support smaller or mid-sized client projects. This is an opportunity to work on high-impact initiatives that modernize clinical workflows and enhance EHR usability across the country.
Key Responsibilities
Support the planning, configuration, and deployment of NextGen 8 regulatory upgrades.
Customize and optimize Adaptive Content Engine (ACE) templates to align with clinical documentation needs.
Collaborate with cross-functional technical and clinical teams to ensure smooth implementation.
Troubleshoot and resolve upgrade-related application issues.
Ensure compliance with regulatory, security, and infrastructure standards.
Contribute to readiness calls and go-live support, occasionally on weekends.
Required Experience
Hands-on experience with NextGen 8, including:
UI enhancements and navigation redesigns
Adaptive Content Engine (ACE) template configuration
APSO documentation workflows
Understanding of NextGen 8 infrastructure requirements and environment setup.
Experience supporting migrations of healthcare applications to AWS or similar environments.
Strong problem-solving, communication, and collaboration skills.
Travel Expectations
Travel requirements vary by client - some prefer fully remote support, while others may request onsite presence.
Weekend work may occasionally be needed (usually readiness calls; not always full 8-hour shifts).
If weekend hours are worked, a weekday off will be given to maintain a two-day weekend.
IT Professional - Financial Education & Wealth Strategy Consultant (Remote)
Remote information technology lead analyst job
At Titan Financials, we empower individuals and families through financial education and wealth-building strategies. Our mission is to provide clients with the knowledge, tools, and protection they need to build long-term financial security.
We're expanding our team with IT professionals who want to transition into a more flexible, rewarding, and purpose-driven career.
Role Description -
This Is NOT an IT Job
Are you an IT professional, systems engineer, help desk specialist, network technician, cloud engineer, or tech expert who wants:
Freedom of time
A career with less burnout
Long-term financial stability
Full control over your income and schedule
If so, this opportunity is designed for you.
This is not an IT position. There are:
❌ No support tickets
❌ No troubleshooting
❌ No on-call schedules
❌ No technical maintenance
❌ No deployments or outages
Instead, this is a career transition opportunity where your analytical thinking, communication skills, and problem-solving abilities translate perfectly into helping individuals and families strengthen and “secure” their financial future.
This is a fully remote, commission-based (no cap) role as a Financial Professional, ideal for IT workers seeking a flexible, scalable, and meaningful income stream.
Flexible Schedule | Part-Time or Full-Time | 1099 Contract | Zero IT Work | Full Training & Mentorship Provided
What You'll Do
Educate clients on key financial concepts such as income protection, retirement strategies, debt management, and wealth building.
Help families strengthen their financial “infrastructure,” applying the same organized, logical thinking used in IT.
Build trust-centered relationships through transparency, communication, and ethical guidance.
Identify clients' financial needs and create tailored strategies to help them reach long-term goals.
Collaborate with a supportive team (many with IT backgrounds) who provide weekly mentorship and training.
Build and manage your own client base while enjoying complete schedule flexibility.
Why IT Professionals Excel Here
IT workers succeed in this field because their core strengths apply naturally:
✔ NOT an IT Job - No Burnout
Say goodbye to:
Help desk queues
Escalations
Late-night outages
On-call rotations
High-stress deployments
This career supports balance, wellbeing, and long-term stability.
✔ Freedom of Time & Remote Flexibility
Work when you want.
Work where you want.
Design a career around your life-not the other way around.
✔ High Long-Term Earning Potential
No salary cap.
Residual income opportunities.
Your income reflects your effort and skill-not your hours.
✔ IT Skills Transfer Seamlessly
Analytical Problem-Solving: Break down financial concepts like you break down technical issues.
Clear Communication: Explain financial strategies the same way you explain complex systems.
Logical System Thinking: Build solid financial foundations like you build stable infrastructure.
Ethical Standards: Confidentiality and trust are second nature to IT pros.
Solution-Oriented Mindset: Identify gaps, solve problems, and implement strategies.
Career Growth Path After 3 Months
Within your first 90 days, you will have:
Earned your U.S. State-Issued Life Producer License
Completed our comprehensive training program for independent agents
Gained a strong understanding of how to educate clients on essential financial concepts
Participated in weekly 1-on-1 coaching and group training sessions
Developed confidence in guiding clients and communicating value
Earned your first promotion, recognizing your growth and early accomplishments
After 1 Year
By your first year, you will have:
Mastered the responsibilities of the position with efficiency and confidence
Built strong internal relationships with mentors and fellow professionals
Been trusted with greater responsibilities as your expertise grows
Achieved your second promotion, with a clear path toward becoming a Broker
Created a lifestyle with more freedom, less stress, and greater financial stability than most IT roles can offer
Basic Qualifications
18 years or older
U.S. Social Security Number
Able to pass a background check
Willing to obtain a state life/health insurance license (training provided)
Professional, ethical, strong communication skills
Benefits
100% remote
Flexible scheduling
High-income potential
Leadership development and ongoing support
A positive, collaborative work culture
No prior financial background required
Location
United States (Remote)
Your Next Step
If you're an IT professional ready to transition to a more flexible, less stressful, and more financially rewarding career-this is your opportunity to shift from supporting technology to helping families build strong financial systems.
Job Types: Full-time, Part-time
Application Question(s):
Are you willing to undergo a background check, in accordance with local law/regulations?
This position does require investment costs to obtain the proper license; if you are not currently licensed, are you willing to go through the steps to get licensed?
You acknowledge this position is 100% remote working part-time of 10 hours per week.
You acknowledge this position requires a minimum of 10 hours per week, attending weekly group trainings, and weekly 1-on-1 trainings to be successful.
You acknowledge this position is 100% commission with no base pay and is designed to work alongside a full-time position.
Work Location: Remote
Senior Information Technology System Engineer
Information technology lead analyst job in Columbus, OH
The Senior IT System Engineer scope includes implementation, support & documentation to effectively maintain computer systems, business applications & network functionality. This role serves as a higher-level escalation point for the HBD help desk and other vendors for HBD-specific configuration and/or applications. The position is also expected to participate in future planning of upgrades to infrastructure components.
Roles & Responsibilities
Provide advanced technical support on computers systems and business application configuration & installation.
Perform tech refresh planning for internally owned IT infrastructure including user computer systems, networks within all HBD locations, etc.
Assistance in all aspects of department equipment utilization to maintain current operating procedures is required.
Must be able to communicate well both orally and written with all levels of HBD personnel.
Assist in training of all systems users. within the Bellefontaine plant and the HBD/Thermoid, Inc. Corporate Headquarters.
Provide escalation level support.
Maintain and supervise the computer inventory.
Monitoring and managing all installed systems and infrastructure.
Qualifications
Bachelor's Degree in IT, MIS or similar field is required.
Proficient in Network Administration including Routing, Switching, and VLANs.
Proficiency in Firewall Administration including Policy, Security, and VPN configuration.
Skills in maintenance of Active Directory both local and Azure.
Proficiency in DNS to support both local & external DNS configurations for hosted Websites
5+ years networking knowledge (OSI network layers, TCP/IP). Understanding of Network concepts both LAN and WAN, and data transmission.
3+ years Cloud experience, preferably in Azure. Understanding of the Microsoft Azure environment and its uses.
Knowledge, Skills & Capabilities
Experience with Fortinet both Wired and Wireless, hardware/software
Experience with Fortinet FortiGate Firewall configuration, maintenance, and support
Experience with virtualization and managing cloud-based containers.
Favorable but not required certifications: Network+, CCNA.
HBD Industries is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
HBD NOTICE OF COLLECTION - CALIFORNIA - December 2022
Please click on this link to view the notice.
OMS Systems Analyst
Information technology lead analyst job in Columbus, OH
Title: Systems Analyst
Duration: 07 Months Contract
Top Skills:
Manhattan OMS (Order Management System)
Any Tax System.
Key Responsibilities
Collaborate with business stakeholders, solution architects, and development teams to design, document, and analyze tax and OMS business processes.
Define and validate integration specs between Manhattan OMS, Vertex O Series, and SFCC for seamless order flow and tax calculation.
Work with the Vertex implementation team to implement and validate tax rules, jurisdictions, exemptions, and returns processing.
Participate in integration design meetings and create documentations as needed
Translate business requirements into functional and technical specs of development teams.
Support system testing (SIT/UAT), debug defects, and schedule issue resolution across various teams.
Ensure data integrity and consistency between OMS, SFCC, Vertex, and downstream systems such as ERP (e.g., SAP).
Assist in end-to-end process documentation and operational handover materials.
Provide support for continuous post go-live fixes, defect triage, and production issue analysis.
Evaluate integration performance, identify bottlenecks, and recommend optimization opportunities across OMS-Tax-Web flows.
Ensure tax configurations and order flows meet compliance standards and audit requirements, coordinating with Finance/Tax teams as needed.
Provide knowledge sessions, training materials, and walkthroughs for business users and support teams post go-live.
Required Qualifications
5+ years of experience as a Systems Analyst, preferably in Retail, eCommerce, or OMS implementations.
Practical experience of integrating with Order Management Systems (preferably Manhattan OMS).
Knowledge on Vertex O Series (Cloud/SaaS) or similar tax engines (e.g., Avalara, Client).
Experience of working with REST/SOAP APIs, middleware (iPaaS), and integration mapping.
Strong skills in requirements gathering, functional documentation, and process flow design.
Familiarity with JSON, XML and integration testing tools (e.g. Postman, SOAPUI).
Understanding of retail order lifecycle, taxation logic and payment flows.
Experience with Agile/Scrum methodology, JIRA/Confluence and version control (e.g. Git).
Ability to work in cross-functional teams (developers, QA, infrastructure, vendors).
Analytical, troubleshooting, and communication skills.
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit ************************
US Tech Solutions is an Equal Opportunity Employer.All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Recruiter Details:
Name: Sujith Reddy
Email: ********************************
Remote + Travel - SAP BRIM Analyst
Remote information technology lead analyst job
Job Title: SAP BRIM Consultant
Job Type: Remote + Travel - (1 week in a week or 1 week quarterly)
Duration: 24+ Months Contract
Seeking a senior SAP BRIM Analyst with strong functional expertise (FICA, AR/AP, Billing, Invoicing). Role focuses on business processes, requirements, Agile delivery, and cross-team collaboration. No deep configuration required.
Core Responsibilities
• Functional analysis across BRIM (FICA, Convergent Invoicing, AR/AP, Billing).
• Gather business requirements and create functional documents.
• Support financial processes, billing cycles, and invoicing.
• Write user stories and support Agile sprint activities (Jira).
• Coordinate with technical/configuration teams.
• Support SIT/UAT and production issue resolution.
• Participate in quarterly onsite planning with leadership.
Required Experience
• 8-10 years SAP Functional Analyst experience.
• Strong SAP BRIM process knowledge - FICA and Convergent Invoicing are a must!
• Business process & BA skills (requirements, documentation).
• Agile & Jira experience.
• Heavy functional knowledge; not configuration-focused.
Preferred
• SAP BRIM Certification.
• Convergent Mediation experience.
• Airline industry experience.
WMS Application Analyst
Information technology lead analyst job in Circleville, OH
About us Rural King is America's Farm and Home Store, providing essentials to the communities we serve. With a wide array of necessities ranging from food and feed to farm and home products, Rural King serves over 130 locations across 14 states and is constantly expanding. Our annual sales exceed $2.5 Billion, and our heart beats in Mattoon, IL, home to our corporate office, distribution center, and flagship store.
One thing our customers appreciate is our unique shopping experience, complete with complimentary popcorn and coffee. It's just one way we show our appreciation for their support.
At Rural King, we value our associates and strive to create a positive, rewarding workplace. We offer growth opportunities, competitive benefits, and a people-first environment where dedicated individuals come together to serve rural communities passionately. Join us, and you'll find not just a job but a chance to grow professionally, contribute meaningfully, and make a difference in the lives of those we serve.
How we reward you
401(k) plan that provides a 100% match on the first 3% of your contributions and 50% of the next 2%
Healthcare plans to support your needs
Virtual doctor visits
Access to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic's Complex Care Program
15% Associate Discount
Dave Ramsey's SmartDollar Program
Associate Assistance Program
RK Cares Associate Hardship Program
24/7 Chaplaincy Services
Company paid YMCA Family Membership
What You'll do
As a WMS Application Analyst I, you will be supporting and enhancing our Warehouse Management Systems (WMS), specifically focusing on HighJump, Körber, and Infios platforms. This role will work closely with the business, operations, IT, and vendors partners to ensure optimal system performance, provide user support, and participate in the analysis, configuration, and testing of system changes.
Provide first-line application support for WMS-related issues across HighJump/Körber/Infios platforms.
Analyze, troubleshoot, and resolve user-reported incidents and system errors in a timely and efficient manner.
Collaborate with business stakeholders to gather and document requirements for minor enhancements and configuration changes.
Assist in system configuration, user access management, and basic workflow customization.
Participate in testing efforts for new WMS releases, patches, or enhancements including writing test scripts and validating functionality.
Create and maintain user documentation, standard operating procedures, and training materials.
Work closely with warehouse and logistics teams to ensure smooth day-to-day WMS operations.
Monitor and analyze WMS performance and support proactive system health checks.
Support project initiatives related to system upgrades, new functionality, or process improvements.
Escalate complex issues to senior analysts or vendors, following change control processes and documentation standards.
Use discretion and independent judgment in daily decisions while maintaining a high level of confidentiality and professionalism.
Actively participate in learning initiatives offered such as training programs, workshops, and webinars. Leverage these opportunities to acquire new knowledge, refine existing skills, and stay current on the latest developments.
Provide friendly, proactive, and professional internal and external support to others, assisting with inquiries, concerns, and issues promptly and effectively.
Demonstrate behaviors that exemplify Rural King's Values: People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement.
This role may require occasional travel to distribution centers or warehouses.
On-call rotation or after-hours support may be required during critical periods (e.g., system go-lives or peak seasons).
Perform other duties as assigned.
Supervisory Responsibilities
None
Essential Qualities for Success
At least 1-5 years of experience supporting or administering WMS platforms, preferably HighJump, Körber, or Infios, and a bachelor's degree in Computer Science, Information Systems, Supply Chain Management, or related education.
Exposure to configuration and customization of HighJump/Körber workflows or screens.
Experience working in a distribution center or retail warehouse environment.
Basic understanding of APIs, EDI, or middleware integration tools.
Familiarity with systems ingetration (e.g. ERP, TMS, RF devices) is preferred.
Basic knowledge of SQL and experience with data queries ro reporting tools is a plus.
Strong problem solving skills and ability to work independently with attention to detail.
Excellent verbal and written interpersonal and communication skills.
Customer focused mindset.
Physical Requirements
Ability to maintain a seated or standing position for extended durations.
Capability to lift 15 pounds periodically.
Ability to navigate and access all facilities.
Skill to effectively communicate verbally with others, both in-person and via electronic devices.
Close vision for computer-related activities.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
The pay range for this position is $56,000 - $74,060 annualized and is bonus eligible. Exact compensation is determined by factors such as relevant geographic location, education, certifications, experience, job level, shift, and organizational needs. To learn more about our benefits, review here
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other characteristic protected by law.
We use E-Verify to confirm the employment eligibility of all newly hired associates. To learn more about E-Verify, including your rights and responsibilities, please visit *********************