IT Operations Lead- Incident Management
Information technology manager job in Buffalo, NY
**NO 3rd Parties or Sponsorship!
Role Title- IT Operations Lead- Incident Management
Duration- 12+ months
Role Description:
The IT Operations Lead is responsible for planning and orchestrating releases across environments, safeguarding production stability, and driving continuous improvement through disciplined Incident and Problem Management. This role partners closely with Test Management, Change Management/Comms, Governance, and Service Management to deliver reliable outcomes for strategic portfolios and regulatory commitments.
Key Responsibilities
Release Management
Own the release calendar, scope, and readiness criteria across dev, test, UAT, and production environments.
Chair Scoping and Go/No-Go Tollgate meetings; ensure controls, sign offs, and rollback plans are in place.
Coordinate deployments with engineering, QA, business SMEs, and Change Management; align with governance and risk requirements.
Maintain deployment runbooks, environment plans, and dependency maps; drive automation and CI/CD best practices.
Track release outcomes (defect leakage, change failure rate, MTTR, deployment frequency) and report to leadership.
Incident Management
Lead major incident response (P1/P2): mobilize resolvers, manage comms, and restore service quickly.
Operate the incident command process war room facilitation, real-time decisioning, stakeholder updates, and post-restoration verification.
Ensure high-quality incident records, accurate impact/time-to-recover metrics, and effective business communication.
Problem Management
Drive root cause analysis (RCA) and corrective actions (CA) for recurring issues.
Maintain the Known Error Database (KEDB) and trend analysis; proactively eliminate failure modes and reduce risk.
Partner with engineering and testing to prioritize fix-forward items and embed learnings into release plans.
Governance, Controls & Compliance
Align releases and service restoration activities with SOX/GLBA, auditability standards, and internal governance.
Ensure adherence to Change Management policies, risk assessments, and production deployment controls.
Provide quarterly control attestations and evidence for audits.
Stakeholder Engagement & Communication
Serve as the single point of contact for portfolio leaders on release readiness and service stability.
Draft executive-ready communications (pre-release advisories, outage notifications, post-incident reports).
Build transparent, trust-based relationships with Finance, Operations, PMO, and vendor partners.
Requirements:
Bachelor's degree in Information Systems, Computer Science, Engineering, or equivalent experience.
ITIL 4 (Managing Professional or Strategic Leader).
DevOps certifications (e.g., DASA, DevOps Institute) or SRE training.
Project/program certifications (PMP, SAFe, Scrum) are a plus.
Key Performance Indicators (KPIs)
Change Failure Rate, Change Related Defects and Incidents.
Time-to-Respond, Time-to-Restore, Recurring Incidents.
% of releases with complete controls & evidence; audit findings remediated on time.
Stakeholder satisfaction scores and communication effectiveness.
Tools & Technologies
ITSM: ServiceNow, JIRA Service Management
CI/CD: GitHub Actions
Reporting: PowerBI
Documentation & collaboration: Microsoft Teams, SharePoint, Confluence
What Success Looks Like (First 6-12 Months)
A predictable, well-governed release cadence with clear readiness criteria.
Faster restoration through a major incident playbook and trained responders.
Fewer repeat incidents due to actionable RCA/CA and KEDB adoption.
Automation of deployment and evidence capture for audit-ready releases.
Clear, proactive communications that build stakeholder confidence.
Accounting Information Systems & Applications
Information technology manager job in Buffalo, NY
If you have experience with accounting information systems, a problem-solving mindset, and enjoy working with complex data sets and delivering solutions, then we want to talk with you!
Hodgson Russ LLP, a regional law firm with two hundred plus attorneys in nine offices, is seeking a Accounting Systems & Applications Analyst to join our busy accounting team. This is a hybrid role. Some on-site work is required in Buffalo and/or Rochester. In this role, you will be responsible for maintaining and supporting the Accounting Department's information systems, including upgrade management, data maintenance and user support, implementation of new modules and features, and managing integrations with third party applications. This position is project management-oriented and includes the following key responsibilities:
Ownership of Elite 3E accounting software; expense management, collections management, and other accounting applications; overseeing design, system set ups, user accounts and permissions, customization, architecture, and nomenclature of each application.
Liaison between Accounting and IT.
Provide accounting software support as point-of-contact for problem-solving and/or escalating internally to IT or to vendor support channels as needed.
Contributing to the design of financial reports using PowerBI, SSRS, and AFS (Xcelerate).
Driving data consistency and integrity through record maintenance across all Accounting applications.
To succeed in this role, you will need excellent communication and project management skills, as well as the ability to prioritize and meet deadlines, identify and anticipate needs, and deliver highly accurate and reliable results. Strong computer skills, including proficiency in Microsoft Office and significant practical experience with enterprise accounting applications are required. A Bachelor's Degree in Information Technology & Management, Finance, or Accounting is preferred, with eight years' full-time experience in an accounting and/or information technology role preferably working within the business services sector.
Hodgson Russ offers competitive compensation and a comprehensive benefit package, including medical, dental, vision, life, long term disability, flexible spending, 401(k), Paid Time Off, pension plan, and more. At this time, the good faith estimate of the annual salary range for this position, if the successful applicant is based in Buffalo or Rochester is $87,043 to $107,130. Where a successful applicant is slotted within this range will vary based on legitimate criteria, such as experience and skill level.
Please apply by clicking through application. If your skills and experience match this position, a member of the human resources team will contact you directly. Thank you for your interest in Hodgson Russ.
Hodgson Russ LLP is an Equal Opportunity Employer. The Firm is committed to providing equal employment opportunities regardless of race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, age, disability, veteran status, familial status, or any other legally protected basis. *************************************************
Information Technology Project Manager
Information technology manager job in Buffalo, NY
We are seeking an experienced Project Manager to oversee integration and digital platform projects, with a strong emphasis on implementations involving collection software platforms. The successful candidate will manage project scope, timelines, and stakeholder communication while ensuring delivery of high-quality, compliant, and scalable solutions.
Key Responsibilities
Lead planning and execution of integration and digital platform initiatives, including requirements gathering, scheduling, and delivery oversight while managing integrations across internal systems, third-party applications, and collection software platforms (e.g., debt collection systems, payment platforms, CRM integrations, workflow automation tools).
Coordinate cross-functional teams, external vendors, and stakeholders to ensure alignment and timely execution of project objectives.
Develop and maintain project documentation, including plans, status reports, risk assessments, and post-implementation reviews.
Translate business needs into clear functional and technical specifications for engineering and digital platform teams.
Oversee testing, validation, and quality assurance for integration and platform-related deliverables.
Ensure all solutions meet required regulatory and compliance standards, particularly within collection and financial service environments.
Qualifications
3-5+ years of project management experience, preferably with software integrations, digital platforms, or system implementations.
Experience with collection software platforms or receivables/collections technology preferred.
Strong understanding of APIs, data mapping, and integration workflows.
Excellent communication, organizational, and stakeholder management skills.
Proficiency with project management tools (e.g., Jira, Asana, Smartsheet).
PMP, CAPM, or Agile certification is a plus.
IT Relationship Manager
Information technology manager job in Buffalo, NY
Job DescriptionInfomatics is partnered with large Space & Defense Manufacturer that is looking to hire an IT Relationship Manager near Buffalo, NY. As the IT Relationship Manager, you'll have the overall responsibility to serve as the strategic interface with assigned business units and/or functional areas for the purpose of business technology strategy development, solution discovery, service management, risk management and relationship management. You will be the business relationship link between business units or functional areas and IT and helps shape and guide Key IT Initiatives. This includes…
Communicating critical decisions, priorities and project information to facilitate the relationships between the functional areas and IT.
Proactively advise on technology risks and opportunities to build systems of the future, support competitive advantage and improve efficiency and effectiveness.
Partner with functional leadership and other stakeholders to define and prioritize opportunities.
Having a working understanding of how to articulate appropriate criteria for investment in a project (e.g. ROI, productivity, security, compliance).
A successful IT Business Partner will strive to be a “trusted advisor,” and serves as the primary IT point of contact for managers and stakeholders of the assigned functions or business units. You will support in delivering technology products that meet the needs of the business and support strategic initiatives and planning activities.
Here is what you can expect in this role:The IT Relationship Manager position is responsible for understanding Space & Defense and Enterprise IT functional strategies and how they support business strategy in order to identify and effectively communicate ways to use technology to help achieve strategic goals. The role will be a key partner for the Power & Data Sector to connect with IT services originating locally, at group level, or corporate level.Background & Experience Required:
Must have at least a Bachelor's degree and 7 years of related experience managing relationships in a technical environment.
IT/Technical background - Experience in ERP, PLM, MES and/or engineering applications.
Ability to build a consensus of opinion and influence strongly help opinions
The ability to explain concepts clearly to a variety of stakeholders in a variety of topics
Knowledge of engineering & manufacturing processes
This position requires access to US export-controlled information.
What's in it for you? Great work environment.Flexible Planned Vacation - no minimum or maximum number of days off Outstanding Health BenefitsGenerous 401K company contribution and match
Manager of User Support - CICS IT
Information technology manager job in Amherst, NY
The flagship of the Commonwealth, the University of Massachusetts Amherst is a nationally ranked public land-grant research university that seeks to expand educational access, fuel innovation and creativity, and share and use its knowledge for the common good. Founded in 1863, UMass Amherst sits on nearly 1,450-acres in scenic Western Massachusetts and boasts state-of-the-art facilities for teaching, research, scholarship, and creative activity. The institution advances a diverse, equitable, and inclusive community where everyone feels connected and valued-and thrives, and offers a full range of undergraduate, graduate and professional degrees across 10 schools and colleges, and 100 undergraduate majors. We believe every member of our university community can contribute to our ongoing success by striving for the highest level of excellence as we seek breakthrough solutions to mounting environmental, social, economic, and technological challenges in our world.
About CICS
Celebrating 60 years of pioneering contributions to computing, the Manning College of Information and Computer Sciences (CICS) at UMass Amherst is home to approximately 900 graduate and 1,800 undergraduate students with programs that are ranked among the top twenty-five in the nation by U.S. News & World Report. CICS research encompasses all major technical specializations across the profession and serves as the focal point for interdisciplinary computing research at UMass Amherst. More information about the college and its revolutionary vision for computing research and education-Computing for the Common Good- can be found at cics.umass.edu.
Job Summary
The Manager of User Support within the Manning College of Information and Computer Sciences' (CICS) IT group oversees and leads a team of technical professionals in providing comprehensive user support services to faculty, staff, students, and researchers within the College. They manage the day-to-day operations of user support to ensure efficient resolution of technical issues of over 1,100 desktops, laptops, and server systems while maintaining a high level of customer satisfaction. The Manager of User Support also works closely with the Unix team on support and management of network and server-based systems including HPC and GPU clusters, switches, routers, and security programs ensuring optimal customer services and performance.
Essential Functions
Develops and maintains a vision of user support for the Manning College of Information and Computer Sciences (CICS).
Manages a team of technical professionals, including two Software Specialists, an Audio Visual (AV) Technician, and a small number of student workers. Provides regular guidance, senior technical computer/software expertise, coaching, and performance feedback.
Develops, implements, and manages CICS IT's online ticketing system for the user support team. Assesses and prioritizes user support requests and delegates them appropriately, ensuring timely and effective resolution of technical issues. Provides guidance on complex or unique requests/issues as needed and independently manages escalated issues or concerns.
Develops and manages onboarding and offboarding programs and processes for faculty, staff, researchers, and graduate students. Collaborates with the IT Office Coordinator and CICS HR to coordinate orientation services, ensuring new employees and students are equipped with the necessary resources and knowledge to effectively use the computing environment.
Develops and maintains user support processes, procedures, and documentation. Oversees the creation of training materials pertaining to user support troubleshooting and usage of CICS IT services.
Provides technical consulting services to faculty, staff, researchers, and graduate students regarding cybersecurity and software, to support research and the administrative functions of the college.
Monitors and analyzes user support trends, identifying areas for improvement and implementing proactive measures to enhance user experience.
Collaborates with other members of CICS IT to develop, plan, and implement system upgrades, enhancements, and deployments.
Develops and manages end-point device security programs for the college and collaborates with the Unix team on overall security programs. Ensures proper security configurations and software updates and monitors for potential threats.
Frequently assists with the installation of computer and AV hardware and associated furniture.
Stays abreast of emerging technologies and industry best practices related to user support and research computing.
Other Functions
Performs other duties as assigned or required to meet department, college, or university goals and objectives.
May provide database usage and troubleshooting support to department administrative users.
Understands responsibilities with respect to conflicts of interest and behaves in ways consistent both with law and university policy.
Contributes toward creating a positive and respectful workplace defined by personal and professional competence, integrity, and collaboration. Understands and contributes to implementation of departmental and institutional goals for achieving non-discrimination and creating a respectful, inclusive environment that is supportive of diversity.
Uses access to sensitive and/or not yet public university related information only in the performance of the responsibilities of position and exercises care to prevent unnecessary disclosure to others.
Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)
Bachelor's degree with four (4) years of experience in IT user support or a related technical role or a Master's degree or higher in Computer Science, Information Technology, or a related field and two (2) years of related experience.
Experience supporting, configuring, and managing large deployments of Mac, Windows, and Linux or Unix based operating systems.
Experience supervising and mentoring one or more staff members.
Experience in a heavy customer-focused position involving deep technical knowledge of the organization's software services.
Experience creating and implementing end-point security programs across a large enterprise.
Excellent technical troubleshooting and problem-solving skills.
Ability to accept constructive feedback regarding customer experiences with IT services.
Strong oral and written communication skills. Ability to explain technical jargon to a non-technical audience, use tact, and maintain protection of private and secured information.
Ability to work both independently and to be part of an effective team with a highly cooperative and collaborative work style. Strong interpersonal and open communication skills with the ability to interact effectively and create and maintain harmonious relationships with a diverse population of staff, faculty, students, and off-campus constituents.
Independent initiative. Must have the ability to stay on task and work productively with a minimal amount of supervision or guidance.
Willingness to take on a variety of tasks related to the successful operation of the college's IT group and CICS. The ability to adapt and work effectively as the college grows and evolves, demonstrating flexibility and openness to new technologies and approaches to user support.
Ability to work effectively and collegially under pressure.
Ability to exercise sound judgment and integrity and maintain confidentiality.
Preferred Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)
Master's degree or higher in Computer Science, Information Technology, or a related field.
Experience managing a small team of software specialists.
Relevant certifications such as ITIL, HDI, or CompTIA A+.
Experience working in a higher education or an academic environment.
Familiarity with IT service management frameworks and tools.
Knowledge of virtualization technologies.
Experience with scripting languages and automation tools.
Understanding of cybersecurity best practices.
Physical Demands/Working Conditions
Required to push, pull, and lift objects up to 50 pounds.
Typical office environment.
Work Schedule
Monday - Friday, 9am - 5 pm.
This position may be part of an on-call rotation, which requires the employee to work some nights and weekends.
Salary Information
Salary Level 28.
Exempt Hiring Ranges.
Special Instructions to Applicants
Along with the application please submit a resume, cover letter, and the names and contact information for three (3) professional references.
The University of Massachusetts Amherst welcomes all qualified applicants and complies with all state and federal anti-discrimination laws.
Senior Service Desk Manager
Information technology manager job in Buffalo, NY
Let's Work Together
Senior Service Desk Manager
is based in Buffalo,NY
LIFE at nfrastructure
At nfrastructure, we understand that our success results from our diverse workforce. nfrastructure nployees relish challenging projects working alongside technology's best and the brightest. Our team members enjoy the freedom and support they receive to help our customers solve problems and capitalize on opportunities. Our work environments are designed to foster collaboration, creativity, excitement and success. We are a high-growth organization that counts many of the world's most admired brands as customers. nfrastructure is a CRN Triple Crown winner, a member of the Fast Growth 150, Tech Elite 250 and Solution Provider 500, Inc.'s Build 100 List of Sustained-Growth Companies, Inc.'s 500|5000 list, and are recognized as both a Times Union Top Workplace and a Best Company to Work for in New York State.
Job Description
The role: Senior Service Desk Manager
The Senior Service Desk Manager is responsible for providing exceptional vision and leadership to a team of technology professionals who are responsible for providing end user technology support services. This position will lead a team providing exceptional customer service to the State of New York employees and handle all relative communications with leadership and Service Desk personnel.
This position is responsible for leading and overseeing all Service Desk elements -- client relations, staffing to meet ever changing workflow needs, operational reporting, employee relations, and onboarding/offboarding support. This position requires strong problem solving skills and must ensure both operational stability and end user satisfaction. Communication skills are a must as the Senior Service Desk Manager will be required to interact with all areas of leadership to further refine, optimize, and transform the Service Desk's ongoing services. The Senior Service Desk Manager must strive to create a positive work environment and actively work to create strong business and staff relations
Responsibilities:
Manage all operational and daily activities of assigned resources to ensure clients receive effective and timely resolution of all issues in compliance with the Service Level Agreement requirements defined in the client contract and based on established company objectives.
Oversee daily volume of tickets generated from each client ; help prioritize tickets across all clients to ensure timely resolution of issues with highest impact on clients.
Responsible for developing and documenting processes and procedures particularly in a SLA driven environment
Participate in resource management meetings on a weekly basis to identify resource-requirements across the department and to ensure optimal productivity levels are achieved by all technical resources each week.
Define internal Service Desk performance indicators for quality assurance in support of customer facing performance indicators and present them to management.
Proactively manage communications pertaining to technical support, operations, changes, outages, and issues in a timely, professional manner.
Regularly communicate service performance levels to key stakeholders, including Project Executives, Operations Manager, and Interface Manager.
Serve as key point of contact for all matters related to the Service Desk, including: implementation of Service Desk strategy and initiatives, client and/ or account team escalations, Service Desk reporting, Service Desk productivity, and Service Desk hours of coverage.
Supervise Team Leads, assigning duties and preparing and delivering performance reviews.
Manage resources, including sourcing for, hiring, developing, and retaining high-performing staff.
Manage resources to achieve objectives and satisfy client requirements; promote cooperative and harmonious working climate conducive to maximum employee morale, productivity, and efficiency/effectiveness.
Responsible for all Human Resource actives at the Service Desk.
Provide direction in complex problem-solving situations and participate in direct interaction with technical resources when required.
Ensures and drives an engaged culture
Excellent verbal and written communication skills
Excellent customer service skills
Qualifications
Education/Experience:
Bachelor's degree required; MBA preferred
Minimum of 5-7 years of operations experience in combination with five or more years of managing technical personnel required
5-7 years of relationship management experience, with a minimum of 1 year in an outsourcing setting or equivalent combination of education and experience preferred
Additional Information
nfrastructure partners with the world's most admired brands to design, build, and operate infrastructure and applications for digital business. Our insight, execution, and results culture, world-class engineering talent, on-site technical service in every major market, tightly integrated high-availability remote support and our innovative, proprietary “nterprise” software platform delivers a highly differentiated value proposition for our customers and partners.
More information about nfrastructure can be found at *********************
Apply for this job or another online today at **************************************************
nfrastructure is proud to be an equal opportunity employer; women and minorities are encouraged to apply for positions.
FSO Tech Consulting - FinTech - Digital Asset Risk - Manager
Information technology manager job in Boston, NY
At EY, we're all in to shape your future with confidence.
We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.
Consulting - Tech Consulting - FinTech - Digital Asset Risk - Manager
Whole industries have been disrupted and transformed in recent years by digital technology. EY advises clients to understand, architect, select and implement bleeding edge solutions required to efficiently run their businesses, with a focus on Digital and Cloud. These service areas span E-commerce, Blockchain, Solution Architecture, Mobile Applications, Digital Platform Architecture, Digital Technology Strategy, and Digital IT Operations.
The opportunity
As a Blockchain Risk Manager, you will lead teams working closely with Financial Services clients to define how to operate products and solutions using blockchain technology and support the successful delivery of digital asset transformation projects through your technical and business expertise. You will advise clients to understand, architect, select and implement bleeding edge controls required to effectively mitigate unique risks that digital asset products introduce to their organization. These product areas span crypto custody, crypto exchange, cross-border payments, stablecoin issuance, crypto staking, and asset/securities tokenization.
As a Governance, Risk, and Compliance Manager, you will be at the forefront of designing and implementing a comprehensive framework that addresses all facets of risk, governance, and compliance. This is a chance to influence multiple functions, including risk assessment, governance integrity, data management, and fraud prevention, while ensuring alignment with regulations and oversight bodies. Your strategic direction will shape the controls and methodologies that safeguard our organization's future.
Your key responsibilities
In this pivotal role, you will be responsible for setting the strategic direction for governance frameworks, managing complex technical initiatives, and driving quality and risk management. You will collaborate with forensic experts to enhance fraud controls and provide top-tier governance advice to board members. Your day-to-day will involve:
Leading a team of risk analysts and working with client personnel to plan and perform risk assessments, analyze and evaluate company's complex IT systems, infrastructure, and risk issues, and identify risks associated with various digital asset products.
Developing new leading practice controls for novel risks posed by digital asset and crypto products
Contributing to the generation of new business opportunities for operational risk management including developing long-term client relationships, understanding the changing business and regulatory environment, and actively assessing/presenting new ways to serve clients.
Managing and delivering solutions or projects with a focus on quality and risk.
Seeking process improvements and identifying innovative solutions.
Overseeing billability, workstream deliveries, project management, and engagement economics.
Frequent travel and client interactions, contributing to sales growth and RFP responses.
Skills and attributes for success
To thrive in this role, you will need a blend of technical expertise and business acumen, along with the ability to manage and inspire a team. Your skills and attributes should include:
You're an innovator. You keep up to date on emerging technologies (especially blockchain) and are constantly thinking about potential applications.
You're a people developer. You find and cultivate talent to achieve outstanding results. You give your team creative freedom to innovate while holding them accountable for making good decisions and delivering results.
You're comfortable with ambiguity. In fact, you thrive in the face of complex problems with no obvious solutions.
You're entrepreneurial at heart. You have a passion for making your ideas a reality, building prototypes, and ultimately launching production-scale solutions in the market.
Compliance management software expertise.
Enterprise risk strategy optimization.
Organizational control model design.
Client relationship management and negotiation skills.
Critical thinking and a global mindset.
To qualify for the role, you must have
A Bachelor's degree in a relevant field.
Typically 4-6 years of relevant experience.
In-depth understanding of cryptocurrencies, blockchain technology, and the underlying mechanics of various blockchains. Awareness of the unique risks associated with blockchains and crypto assets
5+ years of experience in technology risk, compliance, controls, and/or audit roles for Financial Institutions or crypto natives
Strong attention to detail and experience supporting a risk and compliance program, working with Risk and Control Matrices and Enterprise Risk Frameworks
A strong understanding of the shifting regulatory considerations of digital assets and how they impact Financial Institutions
Proven ability in leading technology risk sales/pursuit conversations with internal and external stakeholders in a professional services environment
Comfort and experience dealing with ambiguity, uncertainty, and task switching
Self-driven with a strong sense of accountability and ownership and proven experience driving outcomes with minimal oversight
Ideally, you'll also have
3+ Digital/Crypto industry experience in areas such as tokenization, staking, digital funds, and crypto custody
Experience working with regulators like the NYDFS, OCC, SEC, submitting for new product non-objection and/or responding to regulatory inquiries.
Experience supporting testing or audits of technology controls
Foundational knowledge of common crypto vendors, service providers, and risk management tools
What we look for
We seek top performers with a proven track record of success who can navigate complex challenges with strategic thinking and a collaborative spirit. The ideal candidate will have a passion for excellence, a commitment to continuous improvement, and the ability to inspire others to achieve great results.
What we offer you
At EY, we'll develop you with future-focused skills and equip you with world-class experiences. We'll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.
We offer a comprehensive compensation and benefits package where you'll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $142,600 to $261,500. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $171,200 to $297,200. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.
Under our flexible vacation policy, you'll decide how much vacation time you need based on your own personal circumstances. You'll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
Are you ready to shape your future with confidence? Apply today.
EY accepts applications for this position on an on-going basis.
For those living in California, please click here for additional information.
EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.
EY | Building a better working world
EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.
Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.
EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.
EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY's Talent Shared Services Team (TSS) or email the TSS at **************************.
Lead IT Specialist - Software Governance
Information technology manager job in Buffalo, NY
Description & Requirements The Lead of Software Governance will lead initiatives that ensure enterprise software systems are implemented, maintained, and governed with security, efficiency, and compliance. This role bridges technical operations and governance, combining hands-on IT expertise with strong process and risk management capabilities.
Working closely with Privacy, Security, Data Governance, Artificial Intelligence and Operational teams, this manager ensures that software investments are secure, compliant, and aligned to organizational goals. The ideal candidate has a background in IT operations, software implementation, or technology support, and a growing passion for governance, risk management, and process improvement.
This position will lead Software Governance for Maximus, ensure operational continuity and strengthen the maturity of software governance practices across the organization.
Ability to obtain a Federal Clearance and US citizenship is required.
This is a remote position.
Essential Duties and Responsibilities:
- Manage the intake process, risk assessment, and governance of software acquisitions across business units.
- Partner with Software Governance Board stakeholders to ensure all software aligns with security, compliance, and lifecycle standards.
- Develop and maintain software governance processes that ensure proper onboarding, renewal, and decommissioning of applications.
- Serve as a key escalation point for software governance related issues; coordinate multi-team resolution.
- Integrate regulatory and licensing requirements into governance workflows (e.g., CMMC, SOX, NIST, ISO 27001).
- Own software documentation, SOPs, and audit readiness materials, ensuring accuracy and alignment with governance standards.
- Identify opportunities for process automation and efficiency within software governance and process workflows.
- Support the Senior Manager of IT Governance by ensuring continuity of governance operations and providing subject matter expertise on software lifecycle governance to cross-functional teams.
- Lead cross-functional working groups to improve the software review process, risk assessments, and end-user experience.
- Build and maintain strong relationships with SMEs and internal stakeholders.
Job-Specific Essential Duties and Responsibilities:
- Manage the intake process, risk assessment and governance of software acquisitions across business units.
- Partner with Software Governance Board stakeholders to ensure all software aligns with security, compliance, and lifecycle standards.
- Develop and maintain software governance processes that ensure proper onboarding, renewal, and decommissioning of applications.
- Serve as a key escalation point for software governance related issues and coordinate resolution across IT and business teams.
- Support and enforce compliance with corporate policies, licensing agreements, and regulatory frameworks (e.g., CMMC, SOX, NIST, ISO 27001).
- Maintain software documentation, SOP's, and audit readiness materials.
- Identify opportunities for process automation and efficiency within software governance and process workflows.
- Act as deputy to the Director of IT Governance, ensuring continuity of governance operations and serving as an internal consultant for software lifecycle issues.
- Lead cross-functional working groups to improve the software review, process, risk assessments, and end-user experience.
- Build and maintain strong relationships with SME's and internal stakeholders.
Minimum Requirements
- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Job-Specific Minimum Requirements:
- Bachelor's degree in information technology, Computer Science, or a related field or sufficient experience.
- 7+ years of experience in IT project management, IT governance, software implementation, or Information Technology roles.
- Proven experience managing or supporting enterprise software environments (e.g., SaaS, on-premise, cloud-based systems).
- Familiarity with software lifecycle management, configuration management, and Application Portfolio management.
- Strong understanding of IT risk, compliance, and governance frameworks.
- Demonstrated ability to lead cross-functional teams and manage multiple priorities in a fast-paced environment.
- Excellent communication, problem-solving, and facilitation skills.
- Technical and Analytical Acumen
- Process and Continuous Improvement
- Risk Management and Compliance
- Collaboration and Influence
- Vendor and Stakeholder Engagement
- Strategic Problem Solving
Preferred Skills and Qualifications:
- Experience managing or contributing to software asset management (SAM) or governance programs.
- Hands-on experience with ITSM or ITIL-based service delivery processes.
- Familiarity with Smartsheet, ServiceNow, Coupa, Jira, or asset tracking tools.
- Certifications such as ITIL, GRC, or PMP are a plus.
#techjobs #VeteransPage
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************.
Minimum Salary
$
130,000.00
Maximum Salary
$
165,000.00
Easy ApplySenior It Specialist
Information technology manager job in Buffalo, NY
Job Description
Prizm is looking for an experienced Senior IT Specialist to join our team in a leadership position within our support environment. The job will be responsible for working with clients and co-workers to deliver best-in-class technical services to small and medium businesses. This is a fast-paced job with many concurrent responsibilities. The ideal candidate will enjoy solving complex problems and impacting the success of clients on a daily basis. Should be familiar with higher-end technical principles, including network management, server work, and business processes.
Compensation:
$70,000 - $90,000 yearly DOE + benefits
Compensation:
$70,000 - $90,000 yearly DOE
Responsibilities:
Developing & Implementing Technology Roadmaps for Clients
Assisting team members with complex IT situations
Server & Software Implementation & Troubleshooting
Researching & Vetting New Technologies to Expand Prizm's Stack
Articulating Complex Technology In Understandable Terms to Clients & Prospects
Help with SOP Across All Projects
Explaining what "The Cloud" is and why it's not scary for business
Assist the sales team with complex project proposals
And all other common aspects of IT support
Qualifications:
BS Degree in computer information systems, computer science, business administration (related field), or equivalent experience
Minimum 4-5 years relevant experience, preferably in a multi-tenant environment
Proven communication and leadership skills
Extensive knowledge of networking, Windows & Azure AD & M365, Cloud Technologies, ERP Software, SQL, Quickbooks
Cybersecurity training is a huge plus
Compliance experience is a huge plus
Team player and solution-focused attitude
Flexibility to change tasks quickly and manage multiple projects simultaneously
About Company
Prizm is a leader in delivering enterprise-level technology services. Our core offerings include managed IT services, copier/printer sales and service, document management, and BCDR (business continuity/disaster recovery) solutions. Through our technology partners, we deliver a one-stop shop approach to take the worry out of businesses' technology needs and performance so they can focus on what they do best!
IT Support Administrator
Information technology manager job in Buffalo, NY
Advance your career with the Stark Tech team. We'll shape your future together!
Stark Tech is a total optimization provider of facilities and energy solutions.
Stark Tech leads the market in providing cutting-edge facilities and energy solutions. We integrate systems, offer energy-efficient equipment and services, and provide building analytics to help customers meet sustainability goals. Our large-scale equipment converts waste to renewable natural gas, reducing greenhouse gas emissions. Additionally, we enhance the utility grid with microgrid and battery energy storage solutions, along with solar development consulting services. Join Stark Tech to be part of the future of energy transformation.
What you can expect We believe your well-being and satisfaction are vital for a fulfilling career. We are gritty, employee, and customer-focused. Here are some of the benefits we provide:
Paid Time Off & Holidays
401(k) with employer match
Medical/Dental/Vision insurance
Health Savings Account (HSA) and Flexible Spending Account (FSA)
HSA employer contribution
Life and Disability insurance
Wellness Program (participation incentives)
Employee Assistance Program
Competitive pay
Career development
The IT Support Administrator is responsible for providing advanced technical support, leadership, and customer-focused solutions to ensure secure, efficient, and user-friendly IT environments. This role combines deep expertise in providing endpoint support from the desktop to Entra with mentoring responsibilities and proactive service delivery. The ideal candidate will work collaboratively across IT departments to provide solutions that deliver greater efficiency and value to our stakeholders within the organization.
What are we looking for
Bachelor's degree in computer science, Information Technology, Cybersecurity, or related field, preferred.
Five (5) years of progressive experience in IT support and endpoint administration, required.
Proven track record leading support initiatives and managing technical projects, required.
Certifications such as MS 365 Administrator, CompTIA Security+, ITIL, or equivalent, preferred.
Experience in delivering excellent technical solutions and customer experience in a self-driven environment required.
Strong understanding of Windows, Linux, and mac OS environments.
Familiarity with CRM systems, ticketing platforms, and cloud services.
Working knowledge of network fundamentals and protocols.
Strong communication and customer service skills required.
Ability to adapt and be flexible in a changing environment.
Must be able to deal with a large volume of work in a fast-paced, time-sensitive environment.
Working with us
Our fast-growing organization offers competitive pay, a positive work environment, and opportunities for career growth within the company. If you're a motivated individual with a sense of accountability, resiliency, and a dedication to providing exceptional customer service, we encourage you to get in touch with us.
The advertised compensation range for this position represents what we believe, at the time of posting, to be competitive and acceptable by reviewing comprehensive market data to include industry, and roles of similar responsibility and level. Within the range, wage will be determined by several factors including candidate knowledge, job-related skills, experience, and relevant education or training.
IT Application Analyst (Full Time)
Information technology manager job in East Aurora, NY
Desired Competencies (Technical/Behavioral Competency) SNo Skills Proficiency 1 VB6 E2 2 VB .Net & ASP .Net E2 3 SQL server 2000 - 2012 E2 4 Windows server 2003 / 2008 E1 5 TSQL, Crystal reporting E1 SNo Responsibility of / Expectations from the Role 1 Associate is expected to work closely with customer in maintenance and support for .net based manufacturing applications.
Associate to have already help below responsibilities
1. .Net Code Fix/ Enhancements
2. Should have experience in manufacturing shop floor applications implementation /support
3. Manufacturing domain experience
4. Monitoring .net applications
5. Database issues fix / support
6. User Trainings for new functionalities developed
7. Investigation of various issues reported by users
8. Preparing documentations
9. Change Request Management
10. Provide status reports to management
11. 24X7 application Support
Desired Competencies (Technical/Behavioral Competency)
Must-Have • Working experience in VB6/VB.Net/ASP.Net application support and development
• Experience with SQL server 2000/2005/2008/2012
Good-to-Have • Good knowledge in Crystal reporting & TSQL
• Customer facing experience - Excellent Good communication skills
• Good documentation skills
Others • Knowledge of OPC, LIMS, SAP interfacing will be beneficial
Qualifications
Minimum Qualification :
Bachelor's degree
Additional Information
Job Status: permanent Position
Share the Profiles to ********************************
Contact: ************
Keep the subject line with Job Title and Location
Easy ApplyIT Budget & Sourcing Analyst
Information technology manager job in Buffalo, NY
Our award-winning client is seeking a IT Budget & Sourcing Analyst to join their team.Our client is looking for a talented IT Budget & Sourcing Analyst to join our dynamic team. In this role, you'll be a key player in optimizing IT spending, ensuring financial resources are aligned with strategic goals, and identifying cost-saving opportunities. You'll leverage your analytical skills to manage budgets, analyze financial data, and make informed recommendations.
Responsibilities:
Partnering with IT and business leaders to create and manage IT budgets, ensuring financial resources are aligned with strategic goals.
Analyzing IT expenditures, identifying spending trends and variances, and providing valuable insights into the financial performance of IT initiatives.
Identifying opportunities to save costs and improve efficiency within the IT department, including analyzing vendor contracts and proposing cost-effective solutions.
Tracking IT software licenses, managing contract lifecycles, and assisting in negotiating contracts and pricing with IT vendors.
Required Qualifications:
A bachelor's degree in business, finance, accounting, MIS, or a related field.
4+ years of experience in a similar role.
Strong analytical and problem-solving skills with a passion for data.
Excellent communication and interpersonal skills, with the ability to explain complex financial concepts clearly and concisely.
The ability to work independently in a dynamic environment and prioritize effectively.
Bonus points if you have:
Experience with financial modeling and data analysis tools.
A strong customer service focus and a proactive approach.
IT Support Technician III
Information technology manager job in Buffalo, NY
Responsible for providing limited supervision, leadership, and direction to a staff of IT Support Technicians. Provides onsite support for all designated Seneca Gaming Corporation entities. This includes but is not limited to hardware, software, desktops, servers, networks, telecommunications, event setups, office moves, imaging/deploying PCs/Desktop and/or the AS/400, asset management, incident management, problem management, and basic project management. Works closely with IT Support Technicians to handle the dispatching of calls, the Application Services, and Technical Services team, management, and vendors to research and gain resolution on more difficult issues. Resolves and escalates technical problems according to standard operating procedures and within defined service levels. Documents, tracks, and monitors problems, and resolutions to ensure timely resolution. Will serve as a backup to IT Support Technicians when directed by the IT Support Shift Manager or the IT Service Desk Manager. Responsible for the acquisition and implementation of all workstations according to established procedures. All duties are to be performed within the guidelines of the Seneca Gaming Corporation's policies and procedures, Internal Control Standards, and objectives.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
1. Assume ownership of technical issues reported by our team members and triage the needed to a timely resolution. Provide support to internal end users to diagnose and resolve hardware and software issues. Respond to telephone calls, emails, and personnel requests for technical support. Maintain and manage a support log for all activities through a centralized ticketing system.
2. Serve as a dispatched technician to all hardware/software issues that cannot be resolved via phone/remote support.
3. Perform all event setup/teardowns as requested by the business.
4. Will be in constant communication with all departments across the company. Daily check-ins with management and teams to verify that their equipment is functional. Will diagnose/repair any issues discovered.
5. Receive and respond to customer requests to identify, troubleshoot and resolve computer operating system, application, and hardware issues.
6. Responsible for the acquisition and implementation of laptops, desktops, and other workstations according to established procedures. Will manage the overall deployment process including the discovery phase (identifying user and location, review of all required apps, determination of priority), assignment of build, Q/A, and deploy and supervisor of those tasks as well as updating the schedule.
7. Work alongside other IT staff to complete work requests as directed by the IT Service Desk Manager or IT Support Shift Manager in support of the Seneca Gaming Corporation's technical infrastructure. This could include desktops, servers, networks, telecommunications, and/or the IBM iSeries (AS/400).
8. Seek to gain an understanding of the technical infrastructure components in use throughout the company, their designs and their operations, how they interact with one another, and how to effectively troubleshoot, install, and repair said components. Act as a mentor to IT Support Technician I's and ensure that the appropriate troubleshooting tasks are carried out and understood by the Team.
9. Interact with customers, answering questions and responding to special requests. Assist with resolving operational problems with users, and coordinating proposed solutions with the Application Services team, Technical Services team, and management.
10. Perform duties of project manager for basic to intermediate implementations. Coordinating with all internal departments and vendors as necessary
11. Perform duties of Asset Manager, including procurement, receiving, tracking, and deployment of all IT assets.
12. When called upon, to perform the duties of Incident Manager, detecting incidents early, resolving incidents quickly and efficiently, and continually improving the incident management approaches.
13. When called upon, to perform the duties of Problem Manager, identifying the cause, or potential cause of one or more incidents. Reduce the likelihood and impact of incidents by identifying potential causes and managing workarounds and known errors.
14. Order, receive, manage and deploy corporate mobile solutions through Verizon and Apple Business Manager.
15. Coordinate the activities of IT Support Technicians according to established processes and procedures.
16. Work with Application Services and/or Technical Services and hardware/software vendors to resolve hardware/software issues, online processing, or application problems as directed.
17. Participate in shift turnover (pre-shifts) to ensure timely resolution of problems.
18. Work with management to plan and accomplish goals. May be asked to perform a variety of tasks as directed.
19. Create and update all documentation relating to infrastructure components and user locations.
20. Perform new hire orientation pertaining to all aspects of customer care, as assigned.
21. Maintain a working knowledge and practical application of information security principles and practices as they relate to their job responsibilities. Proactively assess potential risks and vulnerabilities within the environment.
22. Maintain a current understanding of all policies and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy. Understand and comply with all information security policies and procedures at all times.
23. Provide exceptional customer service to all patrons and communicates in a pleasant, friendly, and professional manner at all times. Maintain a professional work environment with supervisors, managers, and staff.
24. Must complete all required SGC Training programs within nine (9) months from commencement of employment.
25. Must possess excellent time management and organizational skills
26. Duties, responsibilities, requirements, and expectations pertaining to this job are subject to change as needed. Hours are determined by a 24-hour schedule.
QUALIFICATIONS/REQUIREMENTS:
Education/Experience:
1. Must be 18 years of age or older upon employment.
2. Associates Degree in computer science, management information systems or a closely related field is required. Bachelor's Degree in computer science, management information systems or a closely related field or completion of three (3) or more of the IT-approved certifications is preferred. An equivalent combination of education and/or experience is also acceptable.
3. Minimum of five (5) years' experience/school work in a Service Desk or similar Technology Support environment is preferred.
4. Minimum of five (5) years' experience/school work supporting an IBM iSeries (AS/400) environment including commands and utilities, experience supporting in Windows networking environment including Windows clients and servers is preferred.
5. Customer service experience in an Information Technology environment is required.
6. Hands-on knowledge of Active Directory and network connectivity with TCP/IP, DNS, DHCP, and wireless.
7. Hands-on knowledge of Multi-Factor security applications
8. Ability to analyze and resolve problems according to established protocols
9. Ability to stay current with changes and updates in relevant technologies
10. Advanced troubleshooting skills to determine and resolve user issues
11. Detail-oriented multi-tasker with the ability to respond quickly to changing priorities in an organized and timely manner
12. Ability to complete high-quality work in a fast-paced environment within designated timeframes
13. Exceptional interpersonal and verbal/written communication skills
14. Strong customer service focus
15. Must be a self-starter and team player who also can work independently
16. Ability to take initiative, act independently, and anticipate requirements of the management team
17. Customer service experience in an Information Technology environment is required.
18. Experience with PBX, IP Phones, and voicemail systems is preferred.
Language Skills and Reasoning Ability:
1. Must possess excellent communication skills.
2. Must have the ability to write routine correspondence and to speak effectively to the public, employees, customers and vendors.
3. Must be able to demonstrate mentoring and coaching skills around day-to-day tasks.
4. Must have the ability to deal effectively and interact well with customers, vendors, and employees.
5. Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
6. Must be resourceful, utilizing all resources that are available to resolve issues.
7. Must demonstrate good judgment.
8. Must be a team player with strong interpersonal skills.
Physical Requirements and Work Environment:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderately loud. When on the casino floor, the noise levels increase to loud. Must be able to work in an environment where smoking is permitted.
1. Must be able to stand, walk, and move through all areas of the casino/hotel.
2. Must be able to lift a minimum of sixty (60) pounds.
3. Must be able to maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.
Salary Starting Rate:$26.31
Compensation is negotiable based on experience and education.
Each position has varying minimum qualifications. In the absence of fully qualified candidates, some requirements may be waived.
Auto-ApplyIT Technician
Information technology manager job in Buffalo, NY
If you believe healthcare is a right, that everyone deserves high quality care so they can enjoy their highest level of health and wellbeing, and you value each person's individual story - consider joining us at Neighborhood!
As an IT Technician, you will provide an important service supporting employees with software application and hardware technical issues with an efficient, effective and thorough customer support approach. All this while maintaining a mindset of efficiency and security of the organization from a technical point of view.
About the Role:
As an IT Technician, kindness and clarity are key as you use your customer service skills in employee interactions. You'll collaborate with other team members to help ensure a smooth flow for the day. Responsibilities include:
Provide First Level support for helpdesk caller requests including: troubleshooting, escalation up to and including resolution.
Multi-task customer calls, e-mails, IT security user provisioning and data center operations.
Document calls in incident management software for detailed tracking and reporting.
Monitor system wide alerts, downtimes and advisories, document and escalate to the appropriate support team by providing notification, updates and resolution as required.
Use remote access tools for troubleshooting and resolution of technical issues.
Support inventory tracking of IT assets.
Support VOIP telephone systems.
Manage software licensing and upgrades.
Work with third party IT vendors as needed.
Perform equipment repair and replacement of IT components.
Assist in the diagnosis and resolution of software problems.
In this position you will not be based at one site and will travel to all Neighborhood sites regularly.
What it's Like to Work at Neighborhood:
The top three words employees say describe the work environment are: teamwork, supportive and kind. These are from an anonymous survey of Neighborhood employees for the Buffalo Business First Best Places to Work competition. Neighborhood has earned “finalist” distinction in the competition the last four years. We are a group of flexible and kind individuals who are open to each other's ideas, and see opportunities to innovate and find solutions when challenges arise.
Education and Skills to be an IT Technician:
High school diploma or equivalent required AND two (2) years of help desk call center, customer service, or application support experience required OR
Associate degree or certificate of course completion in a technical related field OR two (2) years of help desk call center, customer service, or application support experience required.
CompTIA A+ Certification, Cisco CCNA, HDI Help Desk Technician, Microsoft Certified Professional, or Microsoft Certified Systems Engineer preferred but not required.
Knowledge of Athena Electronic Medical Record application (or other EHR), enterprise application software or database support experience preferred.
Knowledge of Microsoft Windows and user interfaces required.
Kindness: you treat each person with respect and compassion, valuing each person's story
Resiliency: you see opportunities to innovate and find solutions when challenges arise
Teamwork: you are open to others' unique perspectives, and will collaborate to meet shared goals
Must be available to work any shifts Monday-Friday between 7:45 a.m. and 8:00 p.m.
What We Offer:
Compensation: Starting rate $22.25 per hour.
Benefits: You'll have options for medical, dental, life, and supplemental insurance. We also offer a 403b match, health savings accounts with employer contribution, wellbeing programs, continuing education opportunities, generous paid time off, holidays.
About Neighborhood: Neighborhood Health Center is the largest and longest serving Federally Qualified Health Center in Western New York, and is the highest ranked health center for quality in the region. We provide primary and integrated healthcare services all under one roof, regardless of a person's ability to pay. Services include internal/family medicine, pediatrics, OB-GYN, dentistry, podiatry, psychiatry, vision care, nutrition and behavioral health counseling, and pharmacy services. We're working toward a Western New York where all enjoy their highest level of health and wellbeing.
Neighborhood Health Center is an equal opportunity employer.
Modeling & Simulation System Engineering Manager
Information technology manager job in Orchard Park, NY
Eaton's IS AER MSD division is currently seeking a Modeling & Simulation System Engineering Manager in Orchard Park, NY. Relocation assistance provided! The expected annual salary range for this role is $123750.0 - $181500.0 a year. This position is also eligible for a variable incentive program.
Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.
What you'll do:
PRIMARY FUNCTION:
This position is for a Modeling and Simulation Manager role supporting research and new product development in Eaton's Aerospace Mission Systems Division (MSD). MSD delivers components and systems for space life support and propulsion, air to air refueling, and weapons storage and release systems, and environmental systems.
The Modeling and Simulation System Engineering (M&S_SE) Manager is responsible for building, leading, and championing the team of M&S and Systems Engineers to contribute to the development and sustainment of MSD products and systems.
The role has two primary objectives. The first is to be the line manager for the Performance Analysis and Systems Engineering Group and will require resource management skills, standard work creation, team building, performance reviews, and other related responsibilities. Second, the candidate will be accountable for driving and implementing an "analysis first" vision and culture within MSD. This will require partnering with product team leaders to identify M&S and System Engineering opportunities that go beyond traditional customer deliverables. A focus will be on leveraging the team to demonstrate the potential of using M&S and Systems Engineering to inform critical design decisions, mitigate schedule and technical risks, and supplement development test activities.
Because of this tight integration of this role with the business, its required for this person be located on site. The candidate will also work closely with the M&S_SE Manager located at the Davenport location. While the functional management responsibilities for the M&S and SE resources will be split between the managers at these two sites, the responsibility to drive and implement the complete M&S and SE culture at the respective locations is the same.
ESSENTIAL FUNCTIONS:
• Provide technical oversight of M&S_SE team which includes review of analysis plans, participation in internal team technical reviews, and responsibility for the technical quality/completeness of work products delivered by the team.
• Build proactive communication paths with the product teams to ensure that analysis and systems engineering goes beyond traditional customer deliverables and is fully leveraged for risk mitigation, test plan development, and critical design decisions.
• Conduct functional management responsibilities associated with the team that include resource management, career development, performance reviews, and management of goals that align with higher level business objectives and initiatives.
• Develop standard work practices and lessons learned with the team and leverage other AEROSPACE M&S groups and leadership as appropriate.
• Provide labor hour estimates and corresponding rationale to support proposal and business development requests. Participate in gate reviews representing the M&S teams.
• Define and own metrics, created with support from product and site leadership, to measure progress of the adoption of the "analysis first" M&S mindset and culture.
• Change M&S_SE culture at your respective site location as demonstrated by IPT driven/initiated requests for inclusion of M&S_SE work scope beyond traditional deliverables.
• Serve as a peer reviewer, technical mentor, and consultant to the local site as well as other MSD and AEROSPACE sites as needed.
• You will also participate in root cause corrective action investigations that span your specific technical sub discipline (Performance/System Level Analysis) as well as Bid & Proposal, and technical design reviews for the M&S_SE groups
• Other duties as assigned
Qualifications:
Basic qualifications
• Bachelor's degree in Engineering from an accredited institution.
• Minimum 15 years of work experience supporting modeling and simulation and/or systems engineering.
• Minimum 5 years experience conducting system performance analysis of mechanical systems and components.
• Minimum 5 years experience as technical leader of system integration and systems engineering methodologies to support product development.
• Minimum 3 years of experience of functional management experience
• You must be a U.S. citizen to be eligible and considered for this position pursuant to applicable U.S. Federal Government contract requirements.
Preferred qualifications
• Master's degree in engineering discipline.
• 20+ years combined work experience supporting M&S and/or SE teams.
• Experience working in Aerospace Industry
• Direct experience with SIMSCAPE/SIMULIMK, AMESIM, ADAMS (or Similar)
• Direct experience with DOORS and/or CAMEO
• Demonstrated experience working with global teams.
• Membership Professional Society Related to Discipline (ex. ASME, SAE)
• Knowledge of Simulation Process Data Management (SPDM)
• Design for Six Sigma (DFSS) Green Belt certification or ability to complete within 1 year
Skills:
Position Criteria:
• Demonstrated communication skills:
- Cross Functional Technical Collaboration
- Know when and how to appropriate elevate technical issues to leadership.
- Create environment that fosters open proactive communication paths.
• Demonstrated technical competencies:
- Modeling and Simulation -Performance
- Data Analysis
- Understanding of Traditional Systems Engineering Principles
• Demonstrated leadership competencies:
- Functional Management with M&S teams
- Project Management
- Relationship building and Maintenance.
We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.
Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws.
You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.
To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-###-#### to discuss your specific need. Only accommodation requests will be accepted by this phone number.
We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.
Senior Service Desk Manager
Information technology manager job in Buffalo, NY
Let's Work Together Senior Service Desk Manager is based in Buffalo,NY LIFE at nfrastructure At nfrastructure, we understand that our success results from our diverse workforce. nfrastructure nployees relish challenging projects working alongside technology's best and the brightest. Our team members enjoy the freedom and support they receive to help our customers solve problems and capitalize on opportunities. Our work environments are designed to foster collaboration, creativity, excitement and success. We are a high-growth organization that counts many of the world's most admired brands as customers. nfrastructure is a CRN Triple Crown winner, a member of the Fast Growth 150, Tech Elite 250 and Solution Provider 500, Inc.'s Build 100 List of Sustained-Growth Companies, Inc.'s 500|5000 list, and are recognized as both a Times Union Top Workplace and a Best Company to Work for in New York State.
Job Description
The role: Senior Service Desk Manager
The Senior Service Desk Manager is responsible for providing exceptional vision and leadership to a team of technology professionals who are responsible for providing end user technology support services. This position will lead a team providing exceptional customer service to the State of New York employees and handle all relative communications with leadership and Service Desk personnel.
This position is responsible for leading and overseeing all Service Desk elements -- client relations, staffing to meet ever changing workflow needs, operational reporting, employee relations, and onboarding/offboarding support. This position requires strong problem solving skills and must ensure both operational stability and end user satisfaction. Communication skills are a must as the Senior Service Desk Manager will be required to interact with all areas of leadership to further refine, optimize, and transform the Service Desk's ongoing services. The Senior Service Desk Manager must strive to create a positive work environment and actively work to create strong business and staff relations
Responsibilities:
Manage all operational and daily activities of assigned resources to ensure clients receive effective and timely resolution of all issues in compliance with the Service Level Agreement requirements defined in the client contract and based on established company objectives.
Oversee daily volume of tickets generated from each client ; help prioritize tickets across all clients to ensure timely resolution of issues with highest impact on clients.
Responsible for developing and documenting processes and procedures particularly in a SLA driven environment
Participate in resource management meetings on a weekly basis to identify resource-requirements across the department and to ensure optimal productivity levels are achieved by all technical resources each week.
Define internal Service Desk performance indicators for quality assurance in support of customer facing performance indicators and present them to management.
Proactively manage communications pertaining to technical support, operations, changes, outages, and issues in a timely, professional manner.
Regularly communicate service performance levels to key stakeholders, including Project Executives, Operations Manager, and Interface Manager.
Serve as key point of contact for all matters related to the Service Desk, including: implementation of Service Desk strategy and initiatives, client and/ or account team escalations, Service Desk reporting, Service Desk productivity, and Service Desk hours of coverage.
Supervise Team Leads, assigning duties and preparing and delivering performance reviews.
Manage resources, including sourcing for, hiring, developing, and retaining high-performing staff.
Manage resources to achieve objectives and satisfy client requirements; promote cooperative and harmonious working climate conducive to maximum employee morale, productivity, and efficiency/effectiveness.
Responsible for all Human Resource actives at the Service Desk.
Provide direction in complex problem-solving situations and participate in direct interaction with technical resources when required.
Ensures and drives an engaged culture
Excellent verbal and written communication skills
Excellent customer service skills
Qualifications
Education/Experience:
Bachelor's degree required; MBA preferred
Minimum of 5-7 years of operations experience in combination with five or more years of managing technical personnel required
5-7 years of relationship management experience, with a minimum of 1 year in an outsourcing setting or equivalent combination of education and experience preferred
Additional Information
nfrastructure partners with the world's most admired brands to design, build, and operate infrastructure and applications for digital business. Our insight, execution, and results culture, world-class engineering talent, on-site technical service in every major market, tightly integrated high-availability remote support and our innovative, proprietary “nterprise” software platform delivers a highly differentiated value proposition for our customers and partners.
More information about nfrastructure can be found at *********************
Apply for this job or another online today at **************************************************
nfrastructure is proud to be an equal opportunity employer; women and minorities are encouraged to apply for positions.
FSO, Tech Consulting - FinTech - Blockchain and AI Engineering - Manager
Information technology manager job in Boston, NY
At EY, we're all in to shape your future with confidence.
We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.
Consulting - Tech Consulting - FinTech - Blockchain and AI Engineering - Manager
Whole industries have been disrupted and transformed in recent years by digital technology. EY advises clients to understand, architect, select and implement bleeding edge solutions required to efficiently run their businesses, with a focus on Digital and Cloud. These service areas span E-commerce, Blockchain, Solution Architecture, Mobile Applications, Digital Platform Architecture, Digital Technology Strategy, and Digital IT Operations.
The opportunity
Our mission at EY is to industrialize blockchain technology for enterprises and large financial institutions, with a particular focus on public blockchains like Ethereum and Bitcoin. We are an innovative and collaborative group of technical developers, cryptographers, mathematicians and business strategists who are dedicated to the application of blockchain technology and the development of world-class products. At EY, you will help our clients, some of the most influential companies, explore emergent applications and transform the way the world does business.
We are looking for Software Engineering Managers who are as excited about the future of public blockchains as we are. As a Software Engineering Manager, you will lead a team of engineers to design, build, and deliver scalable, enterprise blockchain applications for our clients. To be successful in this role, you should be comfortable bridging two worlds: business users (clients), with a focus on ROI and deliverables; and engineers, who are seeking mentorship and prioritize building new technical skills.
As a Manager in Application Systems Engineering, you will be at the forefront of defining user and customer requirements, focusing on development across diverse platforms. You'll play a pivotal role in engineering software components and services that ensure seamless communication within the system architecture.
Your key responsibilities
As a vital member of our team, you will manage and deliver high-quality processes, solutions, or projects, with a strong focus on quality, risk management, and continuous improvement. You'll be expected to innovate through research and benchmarking best practices, while managing professional employees and supervisory responsibilities to meet performance objectives. Your role will encompass:
Leading agile teams of engineers and take responsibility for the overall planning, execution, and success of blockchain projects
Growing our team, including coaching individuals, leading technical discussions and learning sessions, and developing more leaders within our team
Establishing and driving software engineering best practices and set standards across our global blockchain team
Collaborating on product direction as a technical lead to design and implement blockchain solutions that create meaningful value for our clients
Educating our clients on blockchain technology and its capabilities and evaluating the viability of potential use cases and applications
Supporting business development opportunities as a technical resource alongside subject matter experts from Advisory, Assurance, and Tax service lines
Ensuring billability through chargeable work to external clients.
Leading workstream delivery with strategic oversight.
Managing project status and overseeing deliverable completion.
Traveling as required by client engagements.
Actively participating in client sessions and leading workstreams from planning to execution.
Identifying additional service opportunities to drive sales.
Leading specific RFP responses and managing engagement economics.
Executing resource planning within budget constraints.
Skills and attributes for success
To thrive in this role, you'll need a blend of technical prowess and business acumen, coupled with the ability to manage complex problems and lead teams effectively. Your skills will include:
You're an innovator. You keep up to date on emerging technologies (especially blockchain) and are constantly thinking about potential applications.
You're a people developer. You find and cultivate talent to achieve outstanding results. You give your team creative freedom to innovate while holding them accountable for making good decisions and delivering results.
You're focused on customer value. You don't blindly implement specs and actively talk to customers and stakeholders to design solutions to their problems.
You're comfortable with ambiguity. You thrive in the face of complex problems with no obvious solutions.
You're entrepreneurial at heart. You have a passion for making your ideas a reality, building prototypes and ultimately launching production-scale solutions in the market.
Agile development methodologies.
Application integration and quality assurance.
Proficiency in software development and technology business requirements analysis.
Strong relationship management and negotiation skills.
To qualify for the role, you must have
A bachelor's degree is required, with at least 4-6 years of relevant experience.
5+ years of professional engineering experience with 3+ years of people management experience
Hands-on experience with modern full-stack JavaScript development including Node.js and frameworks such as React and Express
Experience designing and implementing RESTful and/or GraphQL APIs
Experience building cloud native/microservices architecture applications and platforms
Experience with Agile software development (like Scrum or Kanban)
Knowledge of professional software engineering practices and the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations
Proven experience in project management of complex deliverables
Excellent written and verbal communication skills
Willingness and ability to travel to meet client needs
Ideally, you'll also have
Passion for blockchain technology and experience with Ethereum, Quorum, and/or Solidity
Experience with containerization technologies such as Docker and Kubernetes
Previous experience deploying and configuring environments using infrastructure-as-code provisioning tools like Terraform and Ansible
Experience with traditional enterprise technologies including SaaS and ERP systems (like SAP)
Experience managing customer-facing engineering teams
Experience with another language in addition to JavaScript/Typescript for example Rust, Golang, Python, or Java.
Interest in the emerging field of AI, including experience with:
Large Language Models and integration with those
Retrieval-Augmented Generation (RAG)
EmbeddingsStrong analytical and decision-making capabilities.
What we look for
We seek top performers with a keen eye for detail, a robust work ethic, and the ability to navigate complex environments. We value professionals who demonstrate innovation, leadership, and the ability to inspire teams towards achieving excellence.
What we offer you
At EY, we'll develop you with future-focused skills and equip you with world-class experiences. We'll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.
We offer a comprehensive compensation and benefits package where you'll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $142,600 to $261,500. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $171,200 to $297,200. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.
Under our flexible vacation policy, you'll decide how much vacation time you need based on your own personal circumstances. You'll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
Are you ready to shape your future with confidence? Apply today.
EY accepts applications for this position on an on-going basis.
For those living in California, please click here for additional information.
EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.
EY | Building a better working world
EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.
Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.
EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.
EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY's Talent Shared Services Team (TSS) or email the TSS at **************************.
IT Support Administrator
Information technology manager job in Buffalo, NY
Job Description
Advance your career with the Stark Tech team. We'll shape your future together!
Stark Tech is a total optimization provider of facilities and energy solutions.
Stark Tech leads the market in providing cutting-edge facilities and energy solutions. We integrate systems, offer energy-efficient equipment and services, and provide building analytics to help customers meet sustainability goals. Our large-scale equipment converts waste to renewable natural gas, reducing greenhouse gas emissions. Additionally, we enhance the utility grid with microgrid and battery energy storage solutions, along with solar development consulting services. Join Stark Tech to be part of the future of energy transformation.
What you can expect We believe your well-being and satisfaction are vital for a fulfilling career. We are gritty, employee, and customer-focused. Here are some of the benefits we provide:
Paid Time Off & Holidays
401(k) with employer match
Medical/Dental/Vision insurance
Health Savings Account (HSA) and Flexible Spending Account (FSA)
HSA employer contribution
Life and Disability insurance
Wellness Program (participation incentives)
Employee Assistance Program
Competitive pay
Career development
The IT Support Administrator is responsible for providing advanced technical support, leadership, and customer-focused solutions to ensure secure, efficient, and user-friendly IT environments. This role combines deep expertise in providing endpoint support from the desktop to Entra with mentoring responsibilities and proactive service delivery. The ideal candidate will work collaboratively across IT departments to provide solutions that deliver greater efficiency and value to our stakeholders within the organization.
What are we looking for
Bachelor's degree in computer science, Information Technology, Cybersecurity, or related field, preferred.
Five (5) years of progressive experience in IT support and endpoint administration, required.
Proven track record leading support initiatives and managing technical projects, required.
Certifications such as MS 365 Administrator, CompTIA Security+, ITIL, or equivalent, preferred.
Experience in delivering excellent technical solutions and customer experience in a self-driven environment required.
Strong understanding of Windows, Linux, and mac OS environments.
Familiarity with CRM systems, ticketing platforms, and cloud services.
Working knowledge of network fundamentals and protocols.
Strong communication and customer service skills required.
Ability to adapt and be flexible in a changing environment.
Must be able to deal with a large volume of work in a fast-paced, time-sensitive environment.
Working with us
Our fast-growing organization offers competitive pay, a positive work environment, and opportunities for career growth within the company. If you're a motivated individual with a sense of accountability, resiliency, and a dedication to providing exceptional customer service, we encourage you to get in touch with us.
The advertised compensation range for this position represents what we believe, at the time of posting, to be competitive and acceptable by reviewing comprehensive market data to include industry, and roles of similar responsibility and level. Within the range, wage will be determined by several factors including candidate knowledge, job-related skills, experience, and relevant education or training.
Job Posted by ApplicantPro
IT Support Technician I
Information technology manager job in Niagara Falls, NY
Under direct supervision, provides remote support for all designated Seneca Gaming Corporation entities. This includes but is not limited to hardware, software desktops, servers, networks, telecommunications, and/or the AS/400. Works closely with the Application Support and Technical Services team, management, and vendors to research and gain resolution on more difficult issues. Resolves and escalates technical problems according to standard operating procedures and within defined service levels up to and including dispatching other IT Support Technicians onsite. Documents, tracks, and monitors problems and resolutions to ensure timely resolution. All duties are to be performed within the guidelines of the Seneca Gaming Corporation's policies and procedures, Internal Control Standards, and objectives.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
1. Assume ownership of technical issues reported by our team members and triage the needed to a timely resolution. Provide support to internal end users to diagnose and resolve hardware and software issues. Respond to telephone calls, emails, and personnel requests for technical support. Maintain and manage a support log for all activities through a centralized ticketing system.
2. Support on-site activities for both technicians, customers, events and vendors.
3. Work alongside other IT staff to complete work requests as directed by the IT Service Desk Manager or IT Support Shift Manager in support of the Seneca Gaming Corporation's technical infrastructure. This could include desktops, servers, networks, telecommunications, and/or the IBM iSeries (AS/400).
4. Seek to gain an understanding (level 1 troubleshooting) of the technical infrastructure components in use throughout the company/Casino Operations. Including, designs and their operations, how they interact with one another, and how to effectively troubleshoot, install, and repair said components.
5. Work with Application Services and/or Technical Services and hardware/software vendors to resolve hardware/software issues, online processing, or application problems as directed.
6. Adhere to all standard operating procedures and guidelines.
7. Participate in shift turnover (pre-shifts) to ensure the timely resolution of problems.
8. Work with management to plan and accomplish goals. May be asked to perform a variety of tasks as directed.
9. Create and update all documentation (knowledge management) relating to job responsibilities.
10. Desktop/Laptop management for the new hire, transfer and termination processes, imaging and deployment of IT assets.
11. System Administration functions, manage team member access for applications.
12. Maintain a working knowledge and practical application of information security principles and practices as they relate to their job responsibilities. Proactively assess potential risks and vulnerabilities within the environment.
13. Maintain a current understanding of all policies and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy. Understand and comply with all information security policies and procedures at all times.
14. Provide exceptional customer service to all patrons and communicates in a pleasant, friendly, and professional manner at all times. Maintain a professional work environment with supervisors, managers, and staff.
15. Meet the attendance guidelines of the job and adhere to regulatory, departmental, and company policies.
16. Must complete all required SGC Training programs within nine (9) months from commencement of employment.
17. Attend all necessary meetings.
18. Duties, responsibilities, requirements, and expectations pertaining to this job are subject to change as needed. Hours are determined by a 24-hour schedule.
QUALIFICATIONS/REQUIREMENTS:
Education/Experience:
1. Must be 18 years of age or older upon employment.
2. Associate's Degree in computer science, management information systems or one (1) to three (3) years of job experience/Course work in a closely related field is required.
3. IT approved Certification is required within twelve (12) months of employment.
4. Working knowledge of computer hardware and software, including applications & networking
5. Working knowledge of Microsoft Office, Microsoft Windows, Networking
6. Working knowledge of mobility services, devices, applications
7. Working knowledge of Multi-Factor security applications
8. Ability to analyze and resolve problems according to established protocols
9. Ability to stay current with changes and updates in relevant technologies
10. Solid troubleshooting skills to determine and resolve user issues
11. Detail-oriented multi-tasker with the ability to respond quickly to changing priorities in an organized and timely manner
12. Ability to complete high-quality work in fast-paced environment within designated timeframes
13. Exceptional interpersonal and verbal/written communication skills
14. Strong customer service focus
15. Must be a self-starter and team player who also has the ability to work independently
16. Ability to take initiative, act independently and anticipate requirements of the management team
Language Skills and Reasoning Ability:
1. Must possess excellent communication skills.
2. Must have the ability to write routine correspondence and to speak effectively to the public, employees, customers, and vendors.
3. Must have the ability to deal effectively and interact well with customers, vendors and employees.
4. Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
5. Must be resourceful, utilizing all resources that are available to resolve issues.
6. Must demonstrate good judgment.
7. Must be a team player with strong interpersonal skills.
Physical Requirements and Work Environment:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderately loud. When on the casino floor, the noise levels increase to loud. Must be able to work in an environment where smoking is permitted.
1. Must be able to stand, walk, and move through all areas of the casino/hotel.
2. Must be able to lift a minimum of sixty (60) pounds.
3. Must be able to maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.
Salary Starting Rate:$21.35
Compensation is negotiable based on experience and education.
Each position has varying minimum qualifications. In the absence of fully qualified candidates, some requirements may be waived.
Auto-ApplyFinancial Services - Consulting - Guidewire - Technical Consultant - Manager
Information technology manager job in Akron, NY
At EY, we're all in to shape your future with confidence.
We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.
Guidewire - Technical Consultant - Manager
EY is a leader in serving the global financial services marketplace and the only professional services firm with a separate business unit dedicated to the financial services industry - the Financial Services Organization (FSO). Our focused model and bold ambition have put us at the center of the events that continue to reshape and redefine our industry, working side by side with a range of clients from our most venerable institutions to dynamic new entrants across Banking and Capital Markets, Wealth and Asset Management, Insurance, and Real Estate, Hospitality and Construction. Our purpose is to help build a financial services industry in which financial institutions are trusted and flourish, and the global economy is healthy, growing and secure. If you have a passion for rallying together to solve complex challenges, then come join our dynamic FSO team!
The opportunity
Insurers across the globe are investing heavily in technology-enabled transformation programs. A number of solution “hot spots” exist today, such as in claims, underwriting, policy and billing. Our ambition is to be the C-suite advisor for insurance technology-enabled transformation programs, recognized by our clients for our insightful thought leadership, pro-activity in meeting their needs and having truly globally integrated capabilities. Typical projects will span the following areas of insurance technology-enabled transformation:
Guidewire System Implementation (Policy, Billing, Claims)
Enterprise Data Management
Reinsurance Accounting and Reporting Operations/Technology
Performance Management and Measurement
Enterprise Technology Expense Reduction
We assist our clients in designing and implementing solutions to improve their organizations' efficiency and effectiveness in the areas of strategy, people, processes and technology.
Your Key Responsibilities
You'll be responsible for working directly with clients to transform their business problems into technology solutions. The goal is to support our clients' efforts to make their business units more effective and efficient and, where required, provide services in connection with the remediation and mitigation of process risk. You will assist engagement teams through the analysis of specific business requirements for alignment with technology architecture, technology infrastructure design, vendor selection and technology implementation plans that support our clients.
Skills and attributes for success
Demonstrate technical capabilities and engineering skills that support the insurance technology system implementation process.
Remain current on new developments in services capabilities and industry knowledge
Lend specific subject-matter knowledge to the design and integration phase of each project, helping to give specificity to the appropriate architecture, data model, system design and interfacing requirements
Advise clients on a variety of business process services that help identify, assess, manage and measure the organization's capabilities; team with client technology professionals or third-party strategic alliances to provide implementation of technology solutions
Collaborate with client engagement teams with diverse skills and backgrounds; foster an innovative and inclusive, team-oriented work environment
To qualify for the role, you must have
Bachelor's degree in Computer Science, Engineering, Technology or a related field, with 5+ years of relevant work experience at a Property and Casualty Insurance carrier or consulting firm; or a master's degree in Computer Science, Engineering, Technology or a related field with 3+ years of relevant work experience
Previous application experience in any of the following:
Guidewire, OneShield, Exigen, MajescoMastek, DuckCreek, FirstBest, Business Objects, Cognos, Informatica
Proficiency in one or more of the following competencies:
System selection and implementation
Definition of business and technical requirements
Design of business and technology architecture
Application configuration/integration
Data mapping, conversion, migration
Ability to deliver system implementation through all phases of the project life cycle, including requirements definition, architecture design, conversion and testing; based on a proven methodology
Experience in implementing best practices of software engineering processes, code review methodologies, and deploying code optimization tools and techniques.
Experience in creating POCs for complex design methodologies and providing alternative solution options, working closely with client counterparts
Excellent written and verbal communication skills for technical writing and client presentations
Ability to demonstrate strategic thinking through a proven ability to research client inquiries and emerging issues related to regulations, industry practice and new application technologies
Travel to client site as necessary
Ideally, you'll also have
Experience with management reporting enhancement, business intelligence/decision support, data warehousing/enterprise data design and management, or enterprise application integration
Experience in performing impact analyses and driving end-to-end solutions across connecting systems
What we look for
We're interested in self-motivated individuals who can easily function in a high-demand, performance-driven environment. In addition, we're looking for people who recognize the accomplishments of the team before the individual and are sought after as people developers. If you're passionate about problem-solving and helping our clients with some of their most complex issues, this role is for you.
What we offer you
At EY, we'll develop you with future-focused skills and equip you with world-class experiences. We'll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.
We offer a comprehensive compensation and benefits package where you'll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $141,200 to $258,900. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $169,500 to $294,300. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.
Under our flexible vacation policy, you'll decide how much vacation time you need based on your own personal circumstances. You'll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
Are you ready to shape your future with confidence? Apply today.
EY accepts applications for this position on an on-going basis.
For those living in California, please click here for additional information.
EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.
EY | Building a better working world
EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.
Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.
EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.
EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY's Talent Shared Services Team (TSS) or email the TSS at **************************.