IT Vendor and License Manager
Information Technology Manager Job 19 miles from Arlington
Work Type - Hybrid/Onsite
Fulltime
Excellent Salary + Benefits
Great Stability & Growth Opportunities
Work Authorization - This position does NOT offer Visa Sponsorship & will not consider candidates on OPT.
Role Purpose Statement
As the Vendor and License Manager you will be overseeing Sky Chefs' relationships with vendors and managing software licenses. The role is crucial in ensuring compliance with software agreements, optimizing license usage, and maintaining effective partnerships with vendors.
Main Accountabilities
• Manage the lifecycle of vendor relationships and software licenses, ensuring compliance with legal, financial, and organizational requirements. This role involves negotiating contracts, optimizing license usage, and managing vendor performance to support business operations efficiently.
Vendor/Contract Management
• Serve as the primary point of contact between internal IT teams and external vendors for contract-related matters.
• Identify, evaluate, and onboard vendors for software and hardware solutions.
• Develop and maintain strategic relationships with key vendors and service providers.
• Manage relationships with IT vendors and service providers, ensuring contractual obligations are met.
• Partner with procurement to negotiate contracts, pricing, service level agreements (SLAs), and terms with vendors.
• Track vendor performance against agreed-upon service metrics, addressing any service issues or non-compliance.
• Conduct regular reviews and evaluations of vendor performance and contracts.
License Management
• Maintain an inventory of all software licenses and related documentation.
• Ensure compliance with software licensing agreements and policies.
• Monitor software usage and optimize license allocations to reduce costs and improve efficiency.
• Coordinate with internal teams to assess software needs and ensure that licensing is aligned with business goals.
• Conduct audits of license usage and address any compliance issues with vendors or internally.
• Identify risks associated with vendor relationships and software licensing, implementing strategies to mitigate those risks.
• Stay updated on market trends and changes in software licensing models that may impact the business.
• Collaborate with IT and procurement teams to forecast licensing needs and budget for software purchases.
• Provide regular updates and reports to senior management on vendor performance, licensing status, and cost-saving opportunities.
Knowledge, Skills and Experience
• Bachelor's degree in Business Administration, Information Technology, or a related field.
• Proven experience as a contract manager with a focus on IT contracts.
• Strong understanding of IT systems, software licensing, cloud services, and related technologies.
• Familiarity with IT governance frameworks such as ITIL, COBIT, and ISO standards.
• Knowledge of data protection laws (e.g., GDPR, CCPA) and IT-specific regulatory requirements.
• Excellent negotiation, communication, and stakeholder management skills.
• Strong organizational skills and attention to detail.
LSG Sky Chefs is an EEO and Affirmative Action Employer of Women/Minorities/Veterans/Individuals with Disabilities.
IT Manager (Teleradiology)
Information Technology Manager Job 22 miles from Arlington
Role Purpose
The role of the IT Manager is to serve on the Application Service Delivery Team as the “front door” to support effective integration and alignment with USRS business and clinical needs. The IT Manager reports to the Director of Application Service Delivery and will collaborate closely with the Service Delivery Managers and the Solution Architecture Teams.
***Radiology Industry Experience a must***
Responsibilities
The role will develop close working relationships with our leaders within our Teleradiology business units to facilitate frontline interaction on the effectiveness and status of Technology investments and on-going operations.
Business/IT Strategy: Aligns with business and clinical leaders to understand business/clinical objectives, strategies, and appropriate supporting/enabling technologies.
Demand Management: Supports the demand intake process for business or clinical technology projects requests including, but not limited to the collection of business/clinical requirements, the development of project requests, and the forwarding of all pertinent information to the Technology Team for execution.
Project Portfolio Management: Tracks the status of all planned or in-flight technology projects for a given USRS region; prepare and provide reports to USRS business/clinical leaders to update them on their specific projects, status, and risks/issues.
Service Operations: Secures pertinent technology operations and performance reports, including service level agreement (SLA) performance reports, for a specific region and distribute and/or present to appropriate business and/or clinical leaders as required.
Based on region-specific technology experience feedback (e.g., management satisfaction surveys or feedback from leadership meetings), identifies and communicates areas of focus and continuous improvement opportunities to the Technology Team.
Product Roadmaps: Based on region-specific clinical or business needs, strategies, and current/emerging trends, provides input for Technology Team Product Owners, who will work with technology vendors on key clinical needs, required features, and research to provide input into product development roadmaps.
Supports the preparation and distribution of any region-specific communications including, but not limited to the following: change coordination, technology maintenance windows, system outages, system outage updates, and service restorations.
Understands and applies core business and clinical processes and how each is enabled through Technology capabilities.
Understands how to define/review high level business requirements to describe the business needs and the scope of the solution.
Gain knowledge of prior investments in similar solutions and the degree of success / lessons learned from those initiatives.
Understands fundamental business and clinical segment goals, strategies, and plans - as well as business unit critical success factors.
Ensures that Technology is consulted early in the product/process lifecycle and can provide initial feedback to the business - integrate with business segment staff meetings to greatest degree possible.
Understands, describes, and facilitates discussion of the rationale that supports business segment prioritization of a proposed solution.
Represents and guides business and clinical customers through the Technology project budgeting and forecasting process.
Guides clinical/business leaders through the Technology governance/decisioning process at key decision points to represent and be an advisor to the business owner of projects by understanding the business case, alternatives, limitations, constraints, dependencies, as well as benefits of the proposed solution in terms of TCO as well as business-based return, such as increased margin, profitability, reduced COGS, etc.
Works with Key Business stakeholders to facilitate and bridge communication and facilitate Technology change with the Technology organization.
Assist with review and approval of invoices within the assigned scope of approval to ensure prompt processing and payment in accordance with the approved vendor contract terms and conditions.
Required Leadership/Interpersonal Skills
Understands value realization, and of the measurement and reporting of value realization.
Understands business case development process and can oversees execution of the business case development process.
Understands how to establish a common definition of value for business and Technology and how to communicate to leaders.
Understands how to increase alignment of Technology metrics and associated reporting to business-Critical Success Factors (CSFs) and focus on value contribution of Technology activities.
Unite effective teams that understand and commit to organizational goals; fosters goodwill and collaboration among team members and among teams; uses teams to address relevant issues; leads by example.
Supports new USRS programs actively through participation, engaging, and coaching others.
Challenges the status quo and champions new initiatives; acts as a catalyst of change and stimulates others to change; paves the way for needed changes; manages implementation effectively.
Maintains accountability for meeting commitments and deadlines. Demonstrates principled leadership and sound business ethics; shows consistency among principles, values, and behavior; builds trust with others through own authenticity and follow-through on commitments.
Applies appropriate metrics to measure, ensure, and demonstrate value of efforts. Analyzes issues and risks and uses sound judgment in managing them.
Instills a sense of urgency in driving assignments to completion. Monitors progress of self and others and redirects efforts when goals are not being met.
Interacts with business executives and articulate the tradeoffs and interdependencies of Technology capabilities as related to potential demand limitations (e.g., resources, funding) that have the potential to impact the proposed solution and/or implementation date to discuss proposed mitigation strategies.
Draws upon communication skills to influence others or facilitate resolution of a problem / business issue. Uses negotiation skills when appropriate.
Identifies and cultivates relationships with key stakeholders representing a broad range of functions and levels; uses informal networks to get things done; builds strong external networks with people in the industry or profession.
Actively attends to and conveys understanding of the comments and questions of others; listens well in a group. Creates an environment encouraging the open exchange of information and viewpoints.
Values and supports diversity in the workplace.
Applies self-management techniques to include acting with integrity, demonstrating adaptability, setting personal development goals, and working efficiently.
Qualifications
Bachelor's degree in computer science, business management, or related field or equivalent relevant experience.
Three years or more leading Technology/Business management activities of varying complexity and scope.
Professional Certifications a plus (e.g., PMI, ITIL, and Lean/Six Sigma).
Experience with the field of Radiology (clinically, operationally or technically, etc.)
Demonstrated success in communicating with key stakeholders at senior levels of the organization.
Demonstrated ability to balance competing requirements and interests, keep team focused on top priorities, and find ways to achieve win-win or obtain acceptance/consensus for best compromise.
Information Technology Manager
Information Technology Manager Job 22 miles from Arlington
Seeking An IT Manager with a career background focused in Cybersecurity.
Argenta is...
Argenta Talent Acquisition is a Woman and Disabled Combat Veteran owned firm, that specializes in connecting talented candidates with opportunities in the Space and Defense, Intelligence Community, Cybersecurity, and Logistics sectors. As a boutique provider, we offer retained search services for senior executives and key hires. Serving Start-ups, Mid-sized and Fortune organizations.
Role Overview:
IT Manager- Cybersecurity
This is a full-time role located in Dallas Texas. Our client is an amazing start-up company poised to defend against increased cybersecurity challenges. This role will offer an ambitious Cybersecurity IT Manager a very unique career growth opportunity. The Cybersecurity Professional will be responsible for building and implementing cutting-edge reponses and ensuring application security, network security, and information security, as well as managing cyber threats. Daily tasks will involve monitoring and responding to security incidents, implementing security measures, and conducting security assessments.
Culture:
As a start-up, the culture is taking shape. My client is designing a culture of excellence, dedication and, collaboration. The goal is to keep their clients and customers way ahead of the security curve by offering cutting-edge responses and technology to meet todays critical cybersecurity atmosphere. So far, its a fast paced and fast growth tempo, an innovative cybersecurity company serving the public and private sectors. Led by a successful and ambitious leader, a leader surrounding the best people. The company will be filled with extremely capable cybersecurity professionals, self-starters and people with an entreprenurial mindset.
Qualifications:
Bachelor's Degree in Information Technology, Computer Science.
5 plus years in IT, preferably at the managerial level, prior experience in a cybersecurity company
Security Clearance
Application Security and Information Security skills
Proficiency in Cybersecurity and Network Security
Experience in managing cyber threats
Knowledge in Cyber practices
Strong analytical and problem-solving skills
Relevant certifications such as CISSP, CISM, or CEH
Ability to work independently and remotely
Experience in the defense or intelligence sectors is a plus
Exposure to adversarial and defensive cybersecurity ( a proven track record is a huge plus)
Characteristics:
Extremely driven and ready to help a start-up take shape
Passion and interest in where the company is going and how you can help
Performs under pressure and thrives in delivering results
Ability to work autonomously
Adaptability
Customer focused
Strong work ethics
Creativity and thrives in a fast paced environment
Innovative and Resilient
Also Hiring:
Enterprise Solutions Sales Manager
General Sales Manager
#cybersecurity #informationsecurity #securityclearance #incidenceresponse
Argenta applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender, gender identity, age, national origin, disability, or status as a protected veteran.
Director of Information Systems
Information Technology Manager Job 8 miles from Arlington
This outstanding health system in the Dallas, TX area is actively searching for an Enterprise Applications Director to become a part of an amazing health system and help a fabulous community.
The Director of Information Systems will help this health system that is rapidly growing, while leading the IT department. The Director of Information Systems will push to ensure that the the hospital is meeting customer expectations with the help of a dedicated team.
The Enterprise Applications Director will work closely with the CIO and other IT leadership to ensure that the hospital is protected against cyber threats . They will also have to ensure that protocols are being followed.
The Director of Information Systems will have entertainment and dining options for everyone to enjoy. No matter if you are looking for family activities or opting for a solo adventure, Dallas offers plenty of activities- professional sports, aquariums, museums, vast outdoor space and great weather to enjoy year round! Outside of leading your team, the Director of Information Systems can take part in the local and international cuisines of this diverse city that has been serving as a culinary hub for generations. This city truly has everything you desire.
The Enterprise Applications Director will serve the important mission, vision, and values of this health system. The individual will work in a challenging and rewarding role, while maintaining the organization's commitment to the community. The Enterprise Applications Director will be rewarded with a competitive compensation and generous benefits package.
Systems Support Manager
Information Technology Manager Job 22 miles from Arlington
Position Type: Full Time, Permanent
This is an on-site only role, with light travel - passport required.
You Will Get To:
Lead end-user services and technical infrastructure and operations including servers, back-office apps, storage, backup and data centers. As the leader you will manage overall team performance, provide constructive feedback (coaching/mentoring), conduct performance reviews, and hire as appropriate. You will be expected to make business presentations to leadership.
Lead a team providing Tier II deskside support. Constantly evaluate emerging user needs and proactively address them in future lifecycle plans that will cover hardware, software, vendor selection, installation, integration, set-up, and testing.
Lead a team deploying, installing, and upgrading desktops, servers, storage/backup devices and network/telecom systems
Maintain required reliability and availability of all systems under your leadership
Contribute to the overall IT strategy to meet business needs.
The Well-Qualified Candidate Will Have:Bachelor's Degree.
5+ years supporting a 24x7, multi-site operations support environment, including 3+ years of true leadership in the same
Experience with Mergers and Acquisitions (M&A) infrastructure, along with a strong understanding of networking technologies (such as routers, firewalls, etc), WAN/LAN implementation, storage and backup tech. Proficiency in MS Back Office products (including Systems Centre suite, Windows OS, AD, etc), system lifecycle management, and infrastructure planning and operations.
Skilled at collaborating with different teams within an organization, bringing groups together to work towards a unified goal.
Excellent English, both written and verbal
Successful experience managing a budget and expenses
Experience reviewing contracts
Onsite IT Support- Dallas
Information Technology Manager Job 22 miles from Arlington
MN8 Energy is one of the largest independent solar energy and energy storage owner-operators in the U.S., serving enterprise customers with clean energy and complementary solutions, such as battery storage and EV Charging, to enable an electrified, decarbonized world. Originally founded inside of Goldman Sachs in 2017, our fleet has grown to nearly 3-gigawatts of solar, including 850 projects across 27 states, and over 270 megawatts of battery storage projects, with each project tailored to achieve the bold decarbonization targets and goals of our more than 200 blue-chip customers. MN8 is headquartered in New York with offices in Boca Raton, Florida and Madrid.
ABOUT THE POSITION:
The Onsite Support Technician role is to provide a single point of contact for local office end users to receive support and maintenance within the organization's desktop and laptop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment (including but not limited to PC, terminals, printers and scanners) to ensure efficient workstation performance. The person will also solve problem areas (in person) in a timely and accurate fashion and provide end-user assistance where required.
As the On-Site Support Technician, you will:
Onsite break/fix support (laptops/multifunction printers/videoconference room equipment/mobile devices).
Ongoing operational responsibilities for defined solutions.
Perform technical, administrative, and support work in the installation and operation of new and existing PC systems.
Execute defined client computing lifecycle processes.
Manage the lifecycle of devices (monitors, keyboards, mice, etc.) and IT equipment (laptops, printer, among others)
Maintain local inventory and standard procedures up to date
Troubleshoot, assist, and work with other IT team members to resolve user support issues.
Follow and promote defined ticket management procedures including the use of standard ticket management tools.
Work as part of a team to deploy defined technology solutions to physical location and business users.
Participate in project teams that improve IT and business operations.
Manage 3rd party support when needed
Provide user training when necessary.
Our ideal candidate will have:
Bachelor's or associate's degree in IT related field or equivalent years of experience in IT.
Minimum 3 years job experience in IT
Strong communication skills
Problem solving skills
Broad technical IT knowledge and awareness of industry trends
Advanced troubleshooting skills
Relationship management and conflict resolution management
Microsoft Windows Operating Systems (Windows 10, Windows 11)
Microsoft Office Suites (365)
Microsoft Software (SharePoint, Teams, Project, Visio)
Microsoft Intune
PC Hardware troubleshooting
Printer Desktop/Multifunction
Advance knowledge of English
How we set you up for success:
At MN8, we cultivate a culture of equity, through transparency and accessibility, where everyone thrives. We know our most valuable resource is our people. That's why we offer the following benefits. By investing in you, we know we are investing in the clean energy of tomorrow.
Medical/Dental/Vision Insurance beginning the 1st of the month following your date of hire
Paid Time Off
Paid holidays and floating holidays
401(k) with competitive employer match
Hybrid work schedule including a “work from anywhere” allocation
Parental leave
MN8 Energy is an Equal Opportunity Employer and fully subscribes to the principles of Equal Employment Opportunity to ensure that all applicants and employees are considered for hire, promotion, and job status without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, marital or familial status
Sr. IT Infrastructure and Operations Manager
Information Technology Manager Job 22 miles from Arlington
Job Title: IT Infrastructure Manager / Senior Manager
The IT Infrastructure Manager will be responsible for managing the performance, hardware and software on physical and virtual servers hosting various applications, and for the day-to-day IT operations and infrastructure for a Manufacturing company with multiple plants and offices across the continental US. This individual will need to be very hands-on, particularly in the beginning, but able to provide tactical and strategic direction as needed. Hands-on technical responsibilities on both the Network and Server side (Wintel) and management and collaboration with a team of MSP partners and MSSP partners for Security operations. Primary office location in the Dallas DFW area. Occasional travel (about 10%) to locations in the Midwest.
Job Responsibilities:
Serve as hands-on technical lead, particularly in Networking areas while also managing local staff and oversee global contractors/managed services IT staff as well as any 3rd party IT partners
Should excel at partnering with multiple Managed Services Providers (MSPs) and possess solid strategic planning, architecture and design skills
Work with Telecom Expense Management (TEM) provider to manage wirelines and wireless telecommunications
Work with Managed XDR and Managed SIEM security providers to maintain a strong cyber security posture
Develop and update security, operations, and infrastructure policies, as needed
Responsible for overall infrastructure strategy, design, engineering, architecture, security and maintenance of a global infrastructure environment and for creating standard policies and procedures.
Present recommendations clearly and understandably to senior management.
Manage and lead the effort to support and advance the migration of all global systems and infrastructure to Cloud (especially O365 and Microsoft Azure) environment.
Directing and institutionalizing the effort to maintain application and server performance through policy implementation, monitoring processes, optimization policies, virtualization, and working with MSP providers and both development and operations teams.
Create multiple policies and procedures on areas of best practice around equipment use, application use, change management, and incident management, as well as ensuring compliance.
Manage the performance, hardware and software on physical and virtual servers hosting various applications, and for the day to day operations and development of infrastructure for the company.
Ensure quality network and server/storage deployments through scripted processes
Define compliance policies for all hardware and operating systems in the data center environments.
Responsible for laying down strategy for Cloud Backups, Business Continuity, Disaster Recovery.
Plan and manage Infrastructure projects from conception to completion.
Assist in defining and managing IT Infrastructure and Telecom budget
Job Requirements:
5+ years of overall hands-on technical management experience on the IT Operations, Networking, Systems/ Server and O365.
The ideal candidate will have experience with the following areas:
Storage, VMware, Network (CISCO), SD-WAN/SASE, Active Directory, Windows, Messaging, Exchange,
Database (SQL Server), Cloud (O365, Azure)
Microsoft O365 and Azure Cloud Administration
Networking (CISCO); firewalls/VPN/Experience in working with ISP/WAN/SD-WAN
Servers: Windows VMWare, Backup: Veeam
Windows: Active Directory; Group Policy/GPO deployment; SQL Server; Patch Management
Strong leadership experience, including personnel and budget management, policy definition and implementation, strategy, design & execution
Excellent interpersonal and communication skills to interact with a variety of technical and non-technical teams in an effective manner and partners
Certifications desirable but not required: o Microsoft Certified System Engineer (MCSE) certifications in Windows 2008 or Windows 2012; and Cloud Platform & Infrastructure.
Certifications like CompTIA Network+ and CompTIA Security+ o Cisco network and technologies, CCNA(P), CCIE.
ITIL/PMP Certification; expertise designing and implementing Global Infrastructure Solutions and project management experience
TOGAF Architecture Certification
OTHER:
Type: Perm Salary Employee
Pay: Base plus bonus plus benefits package
Location: onsite 5x a week in office in Dallas, TX 75261
travel: 10% within USA
Head of Service Team - Data Center
Information Technology Manager Job 37 miles from Arlington
The primary objective of this role is to transform customer service into a profit center by leading the customer service and product support functions within the company Data Center Strategic Business Platform. This involves enhancing operational efficiency and effectiveness to provide best-in-class customer and technical support. The role ensures the timely and high-quality delivery of service offerings, solutions, and projects to customers, thereby supporting organizational sustainability and fostering customer loyalty. Additionally, the position is crucial for driving continuous improvements in service delivery models, setting the organization up for future growth, and strengthening business relationships. Ultimately, this transformational role aims to mature and improve data center services for customers in the US, positioning the organization for long-term success.
Key Responsibilities
Design the team to serve the best service strategy realization and growth by focusing on cost-effective service delivery model and adherence to guidelines. Uncover new service opportunities that tie well with the organization's business development as well as the effectiveness of the operation.
Maintain and strengthen relationships with key customers to ensure long-term satisfaction and loyalty. Identify additional needs of existing customers, address their concerns, and propose relevant technical service solutions.
Ensuring customer focus, urgency, and care in your direct area of responsibility, building sustainable customer relationships for growth, satisfaction, and retention.
Driving service achievements through resource planning, allocation, and effective implementation of standard procedures and safety protocols.
Driving the development of processes and practices based on customer feedback to consistently improve customer experience through designed metrics management.
Allocating, driving, and monitoring work based on order content, delivery time, competencies, and workload.
Managing a team of service professionals, guiding their development, and ensuring effective organization and direction within your area of responsibility.
Education and Experience Requirements:
10+ years' experience with service Management best practices
10+ years' experience in program or project management in a sizable organization with cross-functional teams
3-5+ years' experience working with data center or corporate infrastructure and / or operations
Fundamental understanding of Data Center
Bachelor degree in a EE, ME or equivalent professional experience
The ability to work independently and self-motivate in a fast-paced and rapidly changing environment
Experience implementing service organization from cost center to profit center
Perform operation process improvements aligned to best practices
Experience driving service improvements using data and metrics to drive improvements
Excellent written and verbal communication skills
A passion for delivering results and building trust with internal and external stakeholders.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
IT Audit/Controls Analyst
Information Technology Manager Job In Arlington, TX
3 Month Contract-to-Hire
Arlington, TX (onsite to begin)
Must have superior soft skills (people skills, excellent communication); ability to carry a conversation, speak to all levels of the organization and adjust on the fly based on the conversation is key
Experience with Third Party assessments is strongly desired
Looking for a solid interest in the compliance/governance side of things, rather than the security side of things
SUMMARY:
The IT Controls Analyst will work as a part of the IT Security Team and IT Controls Team to develop policies and procedures to ensure the organization has completed the necessary items for IT Compliance including but is not limited to Policy and Procedure creation and updates, Risk Assessments, Vendor Assessments, Disaster Recovery and Business Continuity Planning, SOX and PCI Audit involvement.
Qualifications:
Bachelor's degree from a four-year college or university in the United States
3+ years of information technology compliance experience
SOX and Operational Control testing experience
Understanding of NIST and COBIT frameworks
Ability to update policies/procedures based on current operations
Preferred Qualifications:
CPA or CIA a plus
CISSP (Info System Security Professional), CISM (Info Security Manager) or CISA (Info System Auditor) certification recommended
Mortgage Industry/Financial Regulatory knowledge is a plus
5 years experience in the IT Compliance field in a finance/lending related industry preferred
Experience with information technology in application development or infrastructure support preferred
Director of Information Technology
Information Technology Manager Job 19 miles from Arlington
We need someone who loves leveraging technology to solve business problems and enjoys being hands on while also leading people. This opportunity is a great growth opportunity for someone who wants to transform a company and an industry. PPAI is the trade association for the 26-billion-dollar promotional products industry and this position will be a visible position to lead digital transformation for the entire industry.
Essential Functions and Primary Duties
1. Lead significant internal change of systems and approaches to leveraging technology.
2. Understanding existing systems, ability to identify and lead the implementation of streamlined systems.
3. Work closely with others on the leadership team to identify, prioritize, and execute plans.
4. Lead and facilitate industry technology approach.
5. Oversee all digital components and strategy.
6. Map business processes.
7. Oversee web strategy and product development efforts.
8. Develop and manage budgets for technology projects.
9. Ensure security, compliance, and risk management for all IT systems.
10. Foster cross-departmental collaboration to ensure technology alignment with organizational goals.
Skills/Experience Required
1. Bachelor's degree or higher in a related field such as computer science, information technology or information systems.
2. Demonstrated ability to understand business needs and translate them into effective technology solutions.
3. Proven hands-on leadership experience, with a track record of leading teams while actively contributing to project success.
4. Exceptional time management skills, able to prioritize tasks and meet deadlines in a fast-paced environment.
5. Self-starter with a proactive approach to problem-solving and the ability to drive initiatives with minimal supervision.
6. Strong attention to detail and a commitment to ensuring the accuracy and quality of all deliverables.
7. Proficient understanding of computer programming and software development practices.
8. In-depth knowledge of databases, and data transport mechanisms, including APIs and XML.
9. Extensive experience in technology leadership, with a demonstrated ability to manage IT teams and influence technology strategy.
10. Strong communication skills, with the ability to effectively collaborate with cross-functional teams, leadership, and external stakeholders to drive technology initiatives and business outcomes.
Information Technology Financial Analyst
Information Technology Manager Job 22 miles from Arlington
Our telecommunications client is seeking a ServiceNow FinOps SME to join their team.
About the Role: We are seeking a highly skilled and motivated ServiceNow FinOps SME to join our team. The ideal candidate will have a strong background in ServiceNow development, experience with Nicus, and a solid understanding of financial operations within the ServiceNow platform. This role requires a self-starter who can work independently with minimal supervision.
Key Responsibilities:
Develop and maintain ServiceNow applications and modules, with a focus on FinOps.
Integrate Nicus with ServiceNow to enhance financial operations capabilities.
Collaborate with finance teams to understand and implement financial processes within ServiceNow.
Ensure seamless integration and functionality of systems with ServiceNow.
Provide technical support and troubleshooting for ServiceNow FinOps applications.
Stay updated with the latest developments in ServiceNow and FinOps technologies.
Required Skills and Qualifications:
Proven experience in ServiceNow development.
Hands-on experience with Nicus.
Strong background in financial operations within the ServiceNow platform.
Solid understanding of finance principles and practices.
Familiarity with AT&T systems.
Excellent problem-solving skills and attention to detail.
Ability to work independently and manage multiple tasks simultaneously.
Preferred Qualifications:
ServiceNow certification(s).
Experience in a similar role within the telecommunications industry.
Strong communication and interpersonal skills.
Information Technology Administrator
Information Technology Manager Job 40 miles from Arlington
Responsibilities:
· Design, implement, and maintain Intune policies and configurations for iOS, Android, mac OS, and Windows devices.
· Troubleshoot and resolve complex Intune-related issues, including device enrollment, app deployment, compliance policies, and connectivity problems.
· Develop and maintain Intune infrastructure, including connectors, co-management, and integration with other IT systems.
· Conduct regular audits and assessments of Intune environment to identify and mitigate security risks.
· Provide technical guidance and support to end-users and other IT teams on Intune-related matters.
· Stay current on the latest Intune features, best practices, and security threats.
· Participate in projects related to mobile device management and security.
· Contribute to the development and improvement of internal processes and documentation.
· MDM: End to end knowledge on Intune/Endpoint Manager Admin Centre Console.
· Systems Administration for Components installed in Customer environment like:
o Application Proxy Connector
· Mobile Content Management
o OneDrive & SharePoint Management
· Experience in Enterprise Mobility Security features covered under Modern workplace offering:
o Mobile device management - Intune
o Data security
o Windows 10, Desktop virtualization
o Windows Autopilot Setup & Provisioning
· Knowledge of Microsoft 365 Identity & Access Management
o AD integration for AD Connect
o Conditional Access
o Information Protect
o Data Loss Prevention
o Data Encryption
· Experience in customer support, product support, IT Admin Support, consulting, or solutions architect or systems development.
· Providing pre-sales technical / architectural support and driving successful user adoption
· Technical experience with Microsoft 365 security (Windows Defender/Advanced Threat Protection, Security and Compliance Centre, EMS suite
· Maintain and update the Security Hardening parameters for installed On-Prem or Customer cloud tenant.
· Responsible for service administration and Corporate Accounts maintenance like:
o APNs service account
o Google Enterprise Account
o SSL Provider Account
o Apple Business Manager
· Understanding on the Network requirement for the components installed On-Prem or Customer cloud tenant.
· Enforce MAM policies and procedures in the Intune environment.
· Mobile Application Management or MAM
o Allow/block/quarantine access to blacklisted applications.
o Application packaging via Intune App Wrapper
o Application Deployment via Intune on Win10/11 Devices
o Should have knowledge on VPP application management.
o Provide support for publishing applications into the Company Portal catalog and help deployment of those applications.
o Should have expertise on Application Deploy, Upgrades and Application removal on all major platforms.
o Monitor for application compliance and configure auto enforcement policy to fix.
· Provide a platform for Mobile device environment including coordination with third parties and other teams within client ecosystem as needed.
· Distribute Software and apps “over -the air” on all platforms & OS.
· Mobile Device Management or MDM
o Manage and maintain MDM platform and underlying infrastructure:
o Manage legacy infrastructure in compliance with MDM solutions.
o Manage cloud changes, manage certificate/PKI Management
o BYOD, Wifi Certificates & VPN
o Modern Authentication
· Enable employee self-activation of corporate and BYODs.
· Provide services for real time cost management (License Harvesting) and policy enforcement
· Optimize mobile carrier plan according to use requirements, user profile studies and standards and policies.
· Provide device alerts and warnings for overages and roaming (If telecom polices are enforced).
· Provide authorized employees secure access to approved third party and private applications
· MIM Provide ability to enforce security and policy through role-based models.
· Provide self-service to enrol devices with authentication for secure provisioning
· Contribute to MDM capabilities development and improvement for a Persona Orientation Model
· Be a mentor and work with other vendors and on-site vendors that support the MDM, Microsoft Office 365, and telecommunication systems.
· Respond to requests from internal and authorized external business units in a timely manner.
· Prioritize and execute tasks in a time-sensitive environment.
· Ability and desire to conduct research and resolve tickets from the end user community for mobile device issues and new products.
· Work with a team of engineers to plan, design, develop, build and deploy new MDM solutions of different dept. within the customer network.
Information Technology System Administrator
Information Technology Manager Job 35 miles from Arlington
The IT System Administrator ensures the continuous operation, security, and optimization of the company's IT infrastructure. This role encompasses daily operational support, infrastructure maintenance, network management, Wi-Fi and internet services, system operations, backup processes, and support for IT project implementations. The role also involves budget planning, adherence to ITIL and corporate standards, and providing comprehensive IT support services for The Apparel Group.
Duties and Responsibilities
Infrastructure Maintenance and Support
Maintain and support servers, storage, Nutanix infrastructure, network devices, and related hardware/software.
Manage and maintain Windows Active Directory (AD), including user account management, Group Policy, and permissions.
Oversee DHCP and DNS Server configurations to ensure seamless network connectivity.
Administer VPN solutions to provide secure remote access for employees.
Implement and follow asset inventory processes to ensure accurate tracking of IT resources.
Network, Wi-Fi, and Firewall Management
Manage network configurations, including LAN, WAN, and Wi-Fi, with knowledge of Juniper MIST for Wi-Fi systems.
Monitor and troubleshoot network performance and connectivity issues, with a solid understanding of Cisco switches.
Configure and manage Palo Alto firewalls to ensure network security and control access to resources.
Collaborate with network and security vendors for any hardware upgrades, repairs, or configuration adjustments as needed.
System Operations and Backup Management
Administer daily operations across all system environments (Windows, Linux, virtualization platforms).
Implement and maintain robust backup processes for data protection and recovery, adhering to company standards.
Support Nutanix infrastructure management, including monitoring, maintenance, and optimization.
Warehouse Operations Support
Manage IT equipment for warehouse operations, including tablets, Zebra tablets, and printers.
Oversee tablet and printer configurations, maintenance, and troubleshooting to ensure smooth warehouse operations.
Coordinate with warehouse teams to support device usage and resolve any technical issues promptly.
IT Support Services for TAG and New York Office
Provide IT support services to ensure efficient operations and troubleshoot issues for The Apparel Group offices.
Ensure that all IT services for The Apparel Group, and maintain consistent support for systems, applications, and network requirements.
Internet and Communication Services
Oversee internet connectivity, ensuring a stable and secure connection across the organization.
Support telephony systems and other communication tools for seamless connectivity.
Project Assistance and Budget Management
Assist in planning and executing IT infrastructure projects according to management requirements.
Participate in budgeting and financial planning for IT resources, with a focus on cost control and optimization.
Follow ITIL processes and TAL standard procedures in all project planning and execution phases.
Adherence to ITIL and TAL Standards
Follow ITIL best practices for incident, problem, change, and asset management to ensure consistent service delivery.
Ensure that TAG operations and IT practices align with TAL standards, maintaining compliance in all IT operations and projects.
Required Knowledge, Skills, and Abilities
Technical Proficiency: Expertise in Windows Active Directory, DHCP, DNS Server, VPN, Juniper MIST Wi-Fi, Cisco switches, Palo Alto firewalls, and warehouse device management (tablets, Zebra tablets, printers).
ITIL Knowledge: Familiarity with ITIL processes and how to apply them in daily operations.
Backup and Recovery: Proficiency in data backup strategies, recovery protocols, and storage management.
Budget Management: Experience in IT budgeting and cost optimization.
Problem-Solving: Skilled in troubleshooting and resolving complex IT and device issues.
Communication: Strong skills for collaboration and user support.
Education and Experience
Bachelor's degree in Computer Science, Information Technology, or a related field.
Minimum 3-5 years of experience in system administration, network management, Windows Active Directory, and Nutanix infrastructure.
Certifications (preferred): ITIL Foundation, CompTIA Security+, Microsoft Certified Systems Administrator (MCSA), Cisco Certified Network Associate (CCNA).
Travel
Some travel required within the United States. Less than 25%.
IT Compliance Analyst
Information Technology Manager Job 22 miles from Arlington
BCT has partnered with a leading Dallas manufacturing and distributing company to identify an experienced Senior IT Compliance Analyst for their team to spearhead internal control testing, audits, monitoring/management, and risk management. This position also assists in maintaining and developing appropriate policies, procedures, and documentation to maintain compliance with established, as well as new controls. This is a direct-hire position located in Dallas, TX.
SALARY PAY: Up to $100k depending on candidate's experience, etc.
WELLNESS/FLEXIBILITY: This client offers a hybrid work 4 days onsite 1 day remote. Promoting a healthy work/life balance. They also offer a competitive Wellness Plan:
Coverage begins on 1st day of employment
Eligible to enroll in 401K on 1st day
100% company paid Life, AD&D, and LTD insurance
Internal online technical training
Tons of career growth potential
Responsibilities:
Manage quarterly and annual IT testing for internal and external audits, risk assessments, and policy compliance.
Lead preparation for quarterly and annual IT testing activities.
Conduct IT Compliance training sessions to prepare for IT assessments.
Collaborate with Internal Audit and External Audit during the SOX lifecycle on assigned processes (e.g., IT General Controls, IT Application Controls).
Work closely with the IT Management on compliance-related concerns, IT control deficiencies, and present findings, and collaborate on remediation.
Ensure prompt turnarounds by supporting internal and external audit requests.
Develop IT documentation for IT internal controls in consultation with IT, including IT process narratives, process flows, and documented control actions.
Establish and sustain governance tools for risk and compliance to support IT compliance activities.
Ensure compliance with the IT frameworks by helping IT control owners implement and validate controls for the processes of access management, release management, change management, and vendor management.
Collaborate with control owners to ensure controls are actively managed and monitored throughout the year.
Continuous improvement of the SOX program to become more efficient and effective.
Requirements:
Bachelor's degree in business management, information technology, or a related field required.
7+ years' experience in IT Compliance, IT Audit, or related technical and professional experience, preferably in process manufacturing industry.
Experience with SOX compliance and IT General Controls (ITGCs), IT Application Controls (ITACs), SOC, and NIST.
Relevant certifications (CISA, CISSP, or equivalent) preferred.
Project management and Organizational skills.
Apply now! CP#8432
Information Technology Project Manager
Information Technology Manager Job In Arlington, TX
Our client is seeking an IT Project Manager to manage multiple solution selection and implementation initiatives which have application and infrastructure components. This is a long term contract role. The position will be fully onsite in Arlington, TX
**You must have an active PMP certification or be willing to get your PMP within 6 months of starting**
**You must have experience managing application and infrastructure projects**
JOB SUMMARY:
Under general direction the Contract Project Manager provides management of the day-to-day maintenance of enterprise programs and project lifecycle for assigned technology projects.
ESSENTIAL JOB FUNCTIONS:
Responsible for running complex projects and project portfolios. Which includes handling tasks that are involved in designing and implementing technology solutions into production environments.
Responsible for planning and scheduling project goals, milestones, and deliverables.
Defines requirements and plans the project life cycle deployment.
Defines resources for project implementation.
Communicates effectively with project teams, technical teams, and stakeholders.
Possesses skills like organization, presentation, and customer service.
Undertakes strategy creation for contingency planning and risk mitigation.
Exhibits leadership qualities to properly mitigate project risks.
Identifies and solves project issues effectively.
Oversees and directs project resources.
Performs team assessment and evaluations.
OTHER JOB FUNCTIONS:
Manages all the changes and issues with the stakeholders.
Makes sure that the execution of assigned projects is carried out on schedule.
Designs and maintains project and technical documentation.
MINIMUM QUALIFICATIONS:
Knowledge, Skills and Abilities Required:
Knowledge of the principles and techniques of project management.
Knowledge of computer hardware, software, and the use of systems.
Knowledge of the principles of supervision, training, and performance evaluations.
Knowledge of the principles and practices of budget administration.
Knowledge of municipal purchasing methods and procedures.
Knowledge of the methods of research, project analysis and report preparation.
Knowledge of English usage, spelling, grammar, and punctuation.
Knowledge of marketing concepts to promote technology initiatives.
Knowledge of customer service concepts and practices.
Skills in management, supervision, planning, project management, communication, and interpersonal interaction.
Ability to recognize or identify the existence of problems and find solutions for same.
Ability to communicate effectively with non-technical clients/customers, the public and other City employees by oral and written means.
Ability to plan, organize and monitor project resources work assignments to accomplish objectives.
Ability to operate a variety of office equipment including, but not limited to PCs and printers.
Ability to perform a variety of physical skills including, but not limited to filing, holding, seeing, sitting, typing, and writing.
Ability to receive detailed information through oral communication and make fine discriminations in sound.
Qualifying Education and Experience:
A Bachelor's Degree in Computer Science, Management, Business, Mathematics, or related field, plus a minimum of four (4) years' experience in managing large technology projects and ongoing enterprise application support or a combination of equivalent education and experience. Must have minimum of 3 years of supervisory experience managing a technical project team. PMP certification is required (or must achieve PMP certification within 6 months after hire.
IT Program Manager - SailPoint Cloud Migration
Information Technology Manager Job In Arlington, TX
IT Program Manager (SailPoint Cloud Migration)
Hybrid: Requires working onsite 2 days per week (including Tuesdays)
Pay rate: $55-65/Hour W2
This international financial services industry leader has an immediate 12+ month contract opportunity in Arlington, TX for an IT Program Manager for a SailPoint migration project. This position requires working onsite 2 days per week, including Tuesdays.
Your expertise in program management and SailPoint Cloud migration project experience, combined with a sound set of technical skills will be instrumental in ensuring the successful execution of complex projects and initiatives. You will interact with every technology and line of business and be responsible for a large migration from on-prem solutions to SailPoint ISC (SailPoint Identity Security Cloud). Requires a visionary leader to accelerate the transformation journey!
Contract Duration: 12+ Months (with chance for extension and/or conversion
Required Skills & Experience:
Bachelor's Degree
7-10 years of IT Project/Program Management experience
Program Management experience on a migration from SailPoint On-Prem to SailPoint Identity Security Cloud.
Good understanding of Cloud-related concepts & technologies.
Experience managing multiple projects simultaneously.
Project forecasting and budgeting experience required.
Financial services industry experience strongly preferred.
PMP Certification preferred.
Excellent communication, presentation and interpersonal skills to collaborate with different levels of hierarchy.
Excellent project/program management skills, including the ability to create and manage program plans, budgets, and resources effectively. Planview PPM experience preferred.
Strong leadership and influencing skills, with the ability to drive consensus and manage stakeholders at all levels.
Ability to Identify and understand technical dependencies between initiatives.
Ability to work independently and as part of a team.
What You Will Be Doing:
Communicating up and down the stack - interacting with executives, engineers and architects, business groups and shared services.
Leading the tech standardization efforts to streamline technology and tools needed to support business needs, related to the migration from On-Prem to the Cloud.
Support building the reusable services backlog and help in execute development activities.
Build and develop effective relationships with different product teams.
Create an effective lifecycle process for enterprise reusable services and tech standards.
Help documenting and conducting presentations for technical, business and leadership audiences.
Assist with change management activities for the team and beyond.
Champion the financials of the tech standards & reusable team, yearly budget, and ongoing financial planning.
Foster a culture of continuous improvement by identifying opportunities for process enhancements and driving operational efficiency within the program.
IT Audit Governance Analyst
Information Technology Manager Job 19 miles from Arlington
Intro
The IT Audit Governance team is responsible for monitoring the effectiveness of cybersecurity, technology, and operational controls, and ensuring regulatory compliance. This position has exposure across the company and exposes team members to a wide set of IT general security controls (i.e., access management, change management, logical security) and remediation activities including developing and coordinating meaningful process improvement strategies.
What You'll Do
● Primary responsibilities include conducting regular reviews on access rights of users and working with management to design and/or revise system user roles to align with user's roles and responsibilities.
● Facilitate user access reviews for a variety of systems including on-prem servers (Windows & Linux), databases, applications, cloud resources, etc. manually or using automated access review tools.
● Familiarity or willingness to learn IGA tools such as SailPoint IdentityNow, Sonrai Security
● Prepare and scope reviews, while meeting with stakeholders to develop an understanding of the business and technology and identifying the key risks and controls to be assessed
● Participate in meetings with process and control owners to ensure enterprise level access controls are properly created to address any access related risks identified by management.
● Facilitate and track audit remediation activities with stakeholders to completion
● Work with internal auditors and regulatory examiners to collect and prepare requested documents and consulting with stakeholders on remediation efforts.
● Perform special projects related to cybersecurity as assigned by management.
● Assess the effectiveness of controls to mitigate identified risks and offer solutions for process improvements related to audit remediation efforts
● Analyze material risks as they relate to priorities and overall strategy by monitoring internal and external factors and applying key business initiatives
All you'll need for success
Minimum Qualifications- Education & Prior Job Experience
● Bachelor's degree in information technology or other related field experience
● Experience in audit roles or a related control function - relevant certification or industry accreditation (e.g., CPA, CFA, CIA) encouraged
● Working knowledge of ITSM/ITAM, regulatory compliance (SOX, PCI DSS, GDPR/PII and HIPAA) and cybersecurity principles
● Strong proficiency in basic PC applications (Excel, Word, PowerPoint) with a general understanding of simple data analysis techniques like VLOOKUP, Pivot Tables etc.
● Excellent critical thinking and problem-solving skills with the ability to learn both AA and industry standards (NIST 800-171, NIST 800-871)
● Strong written and oral communication skills, PC skills, team building skills and the ability to work independently
Information Technology Project Manager
Information Technology Manager Job 22 miles from Arlington
SCA Promotions and SCA Gaming, located in Dallas, TX, is a leading provider of promotional risk management services and secure digital solutions that drive consumer behavior while managing budgetary risk. With over 30 years of experience, SCA has paid out over $200 million in prize awards and successfully executed 50,000+ promotions. We are marketing, loyalty, and gamification experts, offering innovative solutions to increase the impact of marketing initiatives.
Role Description
This is a full-time on-site role for an Information Technology Project Manager at SCA Promotions in Dallas, TX. The Project Manager will be responsible for reviewing promotional requirements, scheduling the appropriate IT staff, managing project timelines and budgets, and ensuring timely and successful implementation of customer promotions on kiosks.
Qualifications
Analytical Skills and Program Management
Information Technology and Project Planning
Strong Communication skills
Experience in working with software developers, customer projects and teams
Ability to manage budgets and timelines effectively
Certification in Project Management (PMP) is a plus
Bachelor's degree in Information Technology, Project Management or related field
Prefer at least 4 years of experience in successful project management
For more information about SCA, please check out ************************* as well as *****************************
Infrastructure Project Manager
Information Technology Manager Job 37 miles from Arlington
What Working at Hexaware offers:
Hexaware is a dynamic and innovative IT organization committed to delivering cutting-edge solutions to our clients worldwide. We pride ourselves on fostering a collaborative and inclusive work environment where every team member is valued and empowered to succeed.
Hexaware provides access to a vast array of tools that enhance, revolutionize, and advance professional profile. We complete the circle with excellent growth opportunities, chances to collaborate with highly visible customers, chances to work alongside bright brains, and the perfect work-life balance.
With an ever-expanding portfolio of capabilities, we delve deep into and identify the source of our motivation. Although technology is at the core of our solutions, it is still the people and their passion that fuel Hexaware's commitment towards creating smiles.
“At Hexaware we encourage to challenge oneself to achieve full potential and propel growth. We trust and empower to disrupt the status quo and innovate for a better future. We encourage an open and inspiring culture that fosters learning and brings talented, passionate, and caring people together.”
We are always interested in, and want to support, the professional and personal you. We offer a wide array of programs to help expand skills and supercharge careers. We help discover passion-the driving force that makes one smile and innovate, create, and make a difference every day.
:
Hexaware is currently seeking a dedicated Infra. Program/Project Manager to lead our infrastructure projects in Plano, TX (5 Days Onsite)
Skills Needed:-
PMP, Infra Background
Profile:
·
Bachelors degree with 10+ years in managing complex projects
·
Highly motivated, creative and self-sufficient with ability to work successfully under pressure and in a continually changing environment
·
Proven ability to work cross-functionally across various organizations and the ability to influence / manage to drive results
·
Knowledge and understanding of key business drivers, processes, and systems
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Ability to work independently, efficiently, and effectively under extreme time constraints and deliver results by business-critical deadlines
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Strong leadership abilities and documented management success record
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Proficiency in engaging and influencing large teams and functional leaders
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Comfortable with collaborating with all levels in the organization.
Job descriptions:
·
Lead multiple cross-functional teams responsible for projects & programs
·
Define goal and objectives and develop the program management plan
·
Drive project execution, governance, monitor and track all project milestones and activities required by the business including the closure of all individual projects
·
Drive the overall integrated project plan and provide regular and routine updates to leadership, including progress, risks, and resolutions (this includes presenting to the senior leadership team from time to time as required)
·
Actively assess and manage risks, issues and clearly communicate escalations as and when required. Ensure all risks, issues and escalations are brought to resolution in a timely and mutually agreeable manner
·
Identify business / functional gaps, defining / re-engineering processes, technical solutions and developing recommendations to senior management prior to implementing plans in coordination with the business owners
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Influencing partner teams on the right direction to take and working closely with partners to ensure proper prioritization of activities as they relate back to business objectives
Must have Skills
·
Advanced degree and / or Project Management Professional (PMP)
·
Experience in Digital ,Agile, Product Development and application deployment
·
Knowledge of both project management and business analysis principles and techniques
Equal Opportunities Employer:
Hexaware Technologies is an equal opportunity employer. We are dedicated to providing a work environment free from discrimination and harassment. All employment decisions at Hexaware are based on business needs, job requirements, and individual qualifications. We do not discriminate based on race including colour, nationality, ethnic or national origin, religion or belief, sex, age, disability, marital status, sexual orientation, parental status, gender reassignment, or any other status protected by law. We encourage candidates of all backgrounds to apply.
Find out more at Hexaware.com.
IT Engineer (Bilingual Mandarin)
Information Technology Manager Job 33 miles from Arlington
At Canadian Solar, our vision is to make lives better by bringing electricity powered by the sun to millions of people worldwide. As a leading manufacturer of solar panels, inverters, and energy storage solutions, we've been an industry front-runner since our founding in 2001. Our commitment to sustainability is reflected in all parts of our organization as we navigate the complexities of a booming industry.
Throughout Canadian Solar's subsidiaries, e-Storage, Recurrent Energy, MSS and CSI Solar Co., we invest in our employees' growth. Our training programs and promotional opportunities ensure we all can continue to learn. We understand the importance of work-life balance and provide various flexible work options to support our employees' well-being. Join our team to "Make the Difference" by creating a lasting positive impact on the world and the communities where we operate.
Key Responsibilities:
System Management: Design, implement, and maintain IT infrastructure, including servers, networks, and hardware. Ensure the reliability and performance of all IT systems and applications. Must be flexible working at night if needed.
Technical Support: Provide technical support to employees, troubleshooting hardware and software issues, and resolving technical problems in a timely manner.
Network Administration: Manage and monitor network performance, including LAN, WAN, and VPN connections. Ensure network security and implement best practices for network management.
Security & Compliance: Implement and enforce IT security policies and procedures to protect company data and systems. Stay up-to-date with cybersecurity threats and apply appropriate measures to safeguard IT assets.
System Upgrades: Plan and execute system upgrades, including hardware and software updates. Evaluate new technologies and recommend improvements to enhance IT operations.
Backup & Recovery: Develop and maintain backup and disaster recovery plans to ensure data integrity and system availability in case of failures or emergencies.
Documentation: Maintain accurate and up-to-date documentation of IT systems, configurations, and procedures. Create and update user guides and training materials.
Project Management: Participate in IT projects, including system implementations, upgrades, and other initiatives. Collaborate with other departments to meet project goals and deadlines.
Qualifications:
Education: Bachelor's degree in Computer Science, Information Technology, or a related field. Relevant certifications (e.g., CompTIA A+, Network+, Cisco CCNA, Microsoft Certified Solutions Expert) are a plus.
Must be bilingual speaking English and Mandarin.
Experience: Minimum of 2-5 years of experience in IT engineering or a similar role. Experience with IT infrastructure management, network administration, and technical support.
Skills:
Strong knowledge of IT systems, networks, and security practices. Proficiency with operating systems (Windows, Linux) and virtualization technologies.
Problem-Solving: Excellent problem-solving skills with the ability to diagnose and resolve technical issues efficiently.
Communication: Strong communication skills, with the ability to explain technical concepts to non-technical users and collaborate effectively with team members.
Organizational Skills: Detail-oriented with strong organizational and multitasking abilities. Capable of managing multiple tasks and priorities in a fast-paced environment.