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MANAGER IT SERVICE MANAGEMENT
Cooper University Health Care 4.6
Information technology manager job in Warminster, PA
About us At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees to provide competitive rates and compensation programs. Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement. We also provide attractive working conditions and opportunities for career growth through professional development. Discover why Cooper University Health Care is the employer of choice in South Jersey. Short Description The Cooper InformationTechnology Department is looking for an IT Service Delivery Manager to help lead our Service Management team in improving user experience, streamline IT workflows, implement new features and products within Service Management such as AI innovations and a Strategic Portfolio Management solution, manage vendor relations with our Service Desk partner, and help ensure the success of our Epic Service Delivery team. This position is responsible for gathering the needs and requirements of Cooper's clinical and business users and aligning these with the services provided by the InformationTechnology Department. The IT Service Delivery Manager facilitates improved IT services for our business partners through continuous monitoring of IT Service Delivery performance and the development and implementation of improvement action plans. They lead setting and enforcing standards for IT practices and operations. They facilitate department wide oversight of established Service Level Agreements and performance metrics. They are the product owner for IT Service Management Systems and will drive the planning and vision for that team to improve outcomes for all users of those systems Develop and implement AI vision for IT Service Management systems - Assess customer needs and requirements to direct IT solutions and service offerings. - Gather customer information and feedback utilizing internal customer surveys, helpdesk surveys, direct customer communications. - Establish, monitor, and update IT Service Level Agreements and metrics. - Facilitate improved IT processes, services, systems and operations through the development and implementation of necessary action plans. - Monitor departmental performance and lead improvement efforts. - Support the delivery of services within agreed Service Levels. - Facilitate the definition and communication of department policies and procedures. Oversees implementation of new policies and procedures and regular evaluation and improvement efforts. - Make recommendations on appropriate IT strategies and best practices to implement to surmount challenges and achieve set objectives. - Communicate and promotes service standards for IT. Keeps IT informed of departmental performance and compliance. Escalates challenges and issues in service delivery. - Increase Organizational awareness related to the IT services provided. - Provide detailed reports to organization on Service Level agreement performance and other performance metrics. - Directly Manage staff supporting InformationTechnology Service Management Tools (ServiceNow, Planview, etc.), Service Delivery leads and Quality Assurance Analysts. - Matrix Management of Application Service Delivery analyst in incident response, maintenance change requests, testing and general support of department needs. - Develop knowledge sharing and cross training plans for Service Delivery team and direct staff. - Manage Vendor relationships for 3rd parties providing helpdesk and other support services. Monitor vendor performance, contract compliance and improvement processes. Conduct contract negotiations - Facilitate the proliferation and accuracy of the ITSM content including configuration items, application database and Standard Operating Procedures. - Drive knowledge sharing through the development and continuous refinement of a Knowledge Database with the ITSM System. - Product Manager driving effective use of IT Service Management systems. - Conduct systems audits to identify compliance with standards, completeness of data, vendor compliance and performance, etc. - Carry out tests and troubleshooting to detect issues with an IT system. - Manage the establishment of Quality Assurance best practices and standards - Product Manager for automated testing tool, driving its effective use within the department. Experience Required 2-4 years The ideal candidate will have ITIL Service Management experience within a health care environment. Seasoned experience with ServiceNow or similar ITSM tool is preferred. 2-4 years of ITSM admin experience desired Education Requirements Bachelors preferred 10-15 years of relevant Service Management experience required in lieu of Bachelors' Degree License/Certification Requirements ITIL Certifications preferred Special Requirements 2-4 years' experience in IT Service Management in a Health Care environment 2-4 years' experience with ServiceNow or similar ITSM tool
$108k-139k yearly est. 1d ago
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Infrastructure Manager
Employvision Inc. 3.7
Information technology manager job in Newtown, PA
Job Title: Infrastructure Project Manager
Duration: Contract-to-Hire
About the Role
We are seeking an Infrastructure Project Manager to lead critical IT infrastructure initiatives with a focus on cloud migrations and Citrix upgrades. This role manages project delivery, financials, and stakeholder communication - operating as an individual contributor (not a people manager) and overseeing a project budget of approximately $2M.
Key Responsibilities
Lead infrastructure projects including cloud migration, Citrix upgrades, network and data center initiatives
Develop and manage project plans, schedules, budgets, and resource allocation
Manage $2M+ project budgets with financial tracking and reporting
Coordinate with cross-functional technical teams and third-party vendors
Identify project risks and implement mitigation strategies
Provide clear updates to stakeholders and executive leadership
Ensure adherence to security, compliance, and organizational standards
Oversee testing, implementation, and post-deployment review
Must-Have Skills
Proven experience as an Infrastructure Project Manager
Cloud migration project experience (required)
Citrix upgrade experience (required)
Azure cloud project experience (Preferred)
Strong stakeholder management experience
Experience managing large project budgets
Familiarity with security tools and controls
Excellent communication, planning, and issue-resolution skills
Experience with Agile and Waterfall methodologies
PMP, ITIL, PRINCE2 or similar certifications is plus
Healthcare industry project experience is plus
$104k-136k yearly est. 3d ago
Information Technology Financial Analyst
Motion Recruitment 4.5
Information technology manager job in Philadelphia, PA
Our client is looking for an IT Financial Analyst to join their team on a contract, remotely.
Pay: $45-52/hour
Primary Duties and Responsibilities:
Manage the financial relationship between the organization and key strategic IT vendors, including SOW review and tracking, monitoring vendor adherence to financial contract terms, and reconciliation of vendor accounts.
Monitor and report on key Program Accounting initiatives, including project financial reviews.
Maintain and monitor IT Financial processes that are part of the project life cycle, including assisting with training for project managers.
Serve as an educational resource to internal and external partners, as well as business leaders, to aid in the understanding of financial results and measurement systems/metrics.
Provide financial consulting and analytical support, including budgeting and forecasting, to leadership of assigned shared service organizations.
Serve as a mentor for junior IT Financial Analysts.
Work closely with shared service leaders to understand business needs and requirements and ensure alignment of forecasts and budgets.
Prepare monthly accrual and expense re-class entries.
Audit task charge codes in Clarity to ensure proper Accounting standards are followed.
Maintain forecast of operating expense and capital expenditure.
Support the development, maintenance, and continuous improvement of the annual budgeting and ongoing forecast processes.
Assist the capital planning process for assigned organizations, including conducting research and analysis, validating business cases, creating financial models, and making recommendations.
Analyze and interpret financial data and formulate conclusions and recommendations to supported organizations to address concerns or areas of opportunity.
Report monthly actual results against budget and forecast; investigate and explain causes of variance.
Analyze trends and cost drivers and highlight risks and opportunities.
Provide financial analysis to help IT leadership understand financial results and support business decisions.
Provide analysis for monthly management reviews.
Ensure knowledge, understanding, and compliance with company policies and procedures.
Provide feedback to management concerning possible problems or areas of improvement.
Make recommendations to implement improved processes.
Perform other duties as assigned by management.
Experience and Educational Requirements:
Bachelor's Degree or equivalent in relevant work experience. Degree in Finance or Accounting preferred.
8+ years of FP&A experience in a large corporate environment.
Experience working in an IT environment a plus.
Experience creating budgets and forecasts, reporting, financial modeling, and financial analysis.
Experience developing and leading FP&A processes.
Advanced knowledge of accounting principles required.
High level of proficiency in Microsoft Excel and PowerPoint required.
Experience with financial systems required; SAP a plus.
Ability to work with senior management in a cross-functional environment.
Ability to work independently with minimal direction and oversight.
Must be creative and forward-thinking with high ethical standards.
Must possess sound technical skills, analytical ability, good judgment, and a strong operational focus.
Strong presentation skills.
Ability to maintain the highest level of confidentiality.
Ability to work within and meet established deadlines.
Excellent interpersonal, written, and oral communication skills.
Ability to work in a team fostered environment.
Ability to adapt to a flexible schedule.
Minimum Skills, Knowledge, and Abilities:
Demonstrated knowledge of database applications in the business environment.
Strong analytical and problem-solving skills to interpret and evaluate business problems and apply applications knowledge to identify appropriate solutions.
Demonstrated knowledge of project management concepts.
Strong leadership skills.
Good interpersonal skills.
Strong decision making skills.
Strong customer service skills.
Ability to communicate effectively both orally and in writing, including the ability to relate effectively with both technically and non-technically oriented individuals.
Ability to prioritize workload and consistently meet deadlines.
Strong organizational, administrative, and follow-up skills.
$45-52 hourly 2d ago
Information Technology and ERP Project Manager
Thomas Foods International, USA 3.5
Information technology manager job in Cherry Hill, NJ
GENERAL PURPOSE OF THE ROLE:
The ERP Project Manager will assist the ERP Lead with developing plans, design, and implementation of the Enterprise Resource Planning (ERP) and Warehouse Management System (WMS) solution. The ERP Project Manager will participate in defining and managing deadlines, deliverables, resource management, and monitoring progress for the ERP/WMS solution. ERP Project Manager will work closely with the TFI USA ERP Core Project. This role would sit in our Cherry Hill office, 5 days a week onsite.
DUTIES AND RESPONSIBILITIES:
Use the required ERP configuration and analyze business requirements to drive the design and implementation of business processes
Participate in configuration and design sessions of the TFI USA enterprise ERP and WMS systems
Participate in TFI USA ERP trainings
Facilitate UAT planning, preparation, and execution of agreed plan
Assist with ERP data migration activities including facilitating validation reviews with SME's
Update/Manage ERP project plan for implementation(s)
Accurately estimate a variety of ERP project tasks
Understand and establish ERP/WMS priorities
Identify resource requirements and assign resources to activities
Monitor performance of ERP project tasks
Access and manage ERP project risks
Ensure ERP project deliverables are completed on time
Anticipate issues or conditions that may impact the original estimate or project budget
Review and compile consultant reports and expenses
Prepare ERP project progress updates, and document project changes
Schedule and document project meetings
Compile meeting minutes and project deliverables
Participate as a key member of the TFI USA ERP Project Team
Perform other duties within scope and abilities as assigned by management
JOB REQUIREMENTS:
Bachelor's degree in InformationTechnology or related field; or equivalent work experience
Manufacturing Experience preferred
At least 2 years of ERP / WMS experience and understanding of solutions/business processes
Experience with NetSuite ERP preferred
Experience with QSSI Powerhouse WMS
Excellent verbal and written communication skills with ability to interface with all levels of the organization
Must be able to prioritize and handle multiple activities simultaneously in a fast-paced environment, while maintaining a high level of detail and accuracy
Great organization and time management skills
Excellent analytical and problem-solving skills
Experience in training users
Extensive change management experience and knowledge
Ability to read and understand Standard Operating Procedures (SOPs) and ensure compliance
Understand and abide by all safety regulations as well as policies and procedure set forth by Thomas Foods International USA
$68k-95k yearly est. 2d ago
Technical Program Manager
MVG | Microwave Vision Group
Information technology manager job in Warminster, PA
At Orbit Advanced Technologies, Inc., (OATI), a division of MVG, we strive to deliver the most advanced antenna and RCS measurement facilities to the U.S. aerospace and defense industry. OATI is seeking driven individuals who excel in fast-paced environments, moving novel concepts from inception to commissioning. We welcome candidates who will bring commitment and motivation into our tight knit team, helping us shape the future.
As the Technical Program Manager you should have considerable experience utilizing program management tools to manage a program through its lifecycle from design, fabrication, installation, and commissioning. OATI's projects span multiple disciplines
(RF/Antenna/Electromagnetic/Mechanical/Civil) and experience in any or all of these is preferred. The Program Manager is expected to manage the technical aspects of the program as well as its costs and schedule to deliver a world-class product to our customers on time and within budget. Travel may be required for this role for on-site customer and vendor meetings as well as program management during the installation and commissioning of systems.
Essential Duties and Responsibilities
Manage a portfolio of programs requiring expertise in the financial, schedule, and technical aspects of the project, ensuring that we deliver a system that meets our customer's needs.,
Collaborate with our global system & applications engineering teams to facilitate the custom design and delivery of subsystems and equipment necessary for the project.
Support the sales department in generating technical proposals, budgets, and strategies for new project bids.
Provide project updates to internal and external stakeholders including schedule, budget, and technical risks and opportunities.
Experience Required
US Citizen
Preferred: bachelor's degree in Electro-Mechanical Engineering, Electrical Engineering, Mechanical Engineering or similar
5+ years of experience in managing large integrated projects
Proficient with MS Windows and its office programs
Strong written and verbal communication skills
Strong experience managing costs for long term, interdisciplinary projects.
Experience with PMBOK preferred.
Experience with management & delivery of Electromechanical turnkey systems
Experience with DOD contracts & understanding standard US Gov't Practices
Experience in SAP preferred.
PMP certification preferred.
Self -Driven and motivated to solve problems independently
If you are interested in this opportunity, send a Word or PDF version of your resume to: ************************** or call me at ************
$82k-116k yearly est. 4d ago
IT Project Manager - Digital Technology Services
Elevait Solutions
Information technology manager job in Philadelphia, PA
Senior IT Project Manager (PMP-certified) responsible for leading large, complex enterprise technology projects, including system implementations and upgrades.
This role manages 8-15 team members, mentors junior project managers, and champions PMO standards.
Requires 8+ years of IT project management experience, strong documentation and communication skills, and the ability to present project status to executive and hospital leadership.
$82k-116k yearly est. 20h ago
Electronic Data Interchange Manager
Visionet Systems Inc. 4.1
Information technology manager job in Cranbury, NJ
White Glove Onboarding & B2B Integration Delivery Lead
We're seeking an experienced and hands-on professional with experience in B2B/EDI projects and shape future of our White Glove Onboarding Practice. You'll play a pivotal role in ensuring customers experience smooth onboarding, seamless integrations, and outstanding delivery quality across our PartnerLinQ platform.
This is a high-visibility role for someone who thrives at the intersection of technology, customer experience, and delivery excellence.
Key Responsibilities
Manage, and scale PartnerLinQ's White Glove Onboarding Practice to deliver world-class customer experiences.
Lead B2B/EDI integration projects-from onboarding, requirements to testing and production go-live.
Collaborate closely with Engineering, Product, and the Global Response Team (GRT) to optimize onboarding workflows.
Oversee and coordinate EDI VAN setup and connectivity, including AS2, SFTP, VAN mailbox configurations, and partner communication protocols.
Coordinate with partner networks, VAN providers, and managed service teams to ensure seamless connectivity and data exchange.
Define and manage KPIs for onboarding speed, integration success rate, and customer satisfaction.
Develop onboarding frameworks, templates, and best practices that drive delivery consistency and scalability.
Mentor and coordinate global teams (onshore/offshore) ensuring operational excellence and timely project delivery.
Serve as a trusted escalation point and advisor for customers during onboarding and delivery.
What You'll Bring
4-6 years' experience in B2B/EDI integration, customer onboarding, or professional services within SaaS or supply-chain technology.
Deep expertise in EDI standards (X12, EDIFACT) and integration protocols (AS2, SFTP, APIs and VAN connectivity.).
Proven success managing enterprise-scale EDI/B2B projects
Strong leadership, communication, and stakeholder-management skills.
Experience leading distributed delivery teams and working in global, fast-paced environments.
Bachelor's degree in Computer Science, Information Systems, or equivalent.
About PartnerLinQ
PartnerLinQ is a next-generation SaaS platform transforming global supply-chain connectivity, visibility, and decision intelligence. Our mission is to simplify and accelerate how enterprises connect, transact, and collaborate with their trading partners.
Why PartnerLinQ
Be the driver of a flagship onboarding practice in a rapidly scaling SaaS company.
Collaborate with global teams shaping the future of supply-chain integration.
Competitive compensation, performance incentives, and full benefits.
Exposure to cutting-edge Azure, AI, and automation technologies.
A culture that values innovation, ownership, and customer success.
$89k-120k yearly est. 3d ago
Data Center Site Selection Manager
Meta 4.8
Information technology manager job in Trenton, NJ
Meta designs, builds, leases, and operates the most leading-edge and efficient data centers in the world. Locating, developing and managing this data center infrastructure the "right" way is synonymous with ensuring high uptime, capacity availability, flexibility and capital and operational cost efficiency. Facebook is seeking an experienced, organized, and collaborative Site Selection Manager to join the Data Center Site Selection team.We are seeking a Data Center Site Selection Manager who has extensive experience negotiating large, complex deals and an extensive knowledge of the legal agreements that accompany them. The Data Center Site Selection Manager should also have experience thinking both strategically and analytically, develop out-of-the box solutions and can navigate the challenges that accompany leasing projects and portfolios of large magnitude.
**Required Skills:**
Data Center Site Selection Manager Responsibilities:
1. Develop Meta's owned data center location strategy in assigned geography and manage the site selection effort for real estate, including partnering with teams focused on economic development incentives, energy and utilities, network connectivity, legal, policy, and financial considerations
2. Lead feasibility discussions and contract negotiations with service providers, property owners, economic development agencies, and utility companies
3. Negotiate letters of intent, land or building purchases, economic development incentives, water and sewer supply, and other site-specific agreements, support power negotiations
4. Partner with internal organizations including capacity planning, energy teams, data center design, construction, network engineering, legal, policy, communications and finance
5. Prepare project location recommendations and present to management for approval
6. Develop portfolio management metrics and tracking mechanisms and interact with external lease management companies
7. Maintain relationships with communities and service providers in support of Facebook's data center developments, monitor ongoing contractual commitments, and support the expansion of Facebook's existing data centers through the extension of existing agreements or the formation of new agreements
8. Travel domestically (50%+)
**Minimum Qualifications:**
Minimum Qualifications:
9. Bachelor's degree in a directly related field, or equivalent practical experience
10. Bachelor's degree in Business, Civil Engineering, City Planning or related
11. 10+ years of experience in site selection and data center or other capital project or infrastructure development
12. Experience leading real estate negotiations including contract formation and contract negotiations
13. Experience at representing business interests to governments (state, county and local), utilities, potential suppliers, and other stakeholders
14. Experience managing large real estate development projects and coordinating with internal staff, consultants, vendors and external stakeholders
15. Experience communicating commercial, market and contractual details to all organizational levels
16. 2+ years of experience in Excel and PowerPoint and/or Keynote
**Preferred Qualifications:**
Preferred Qualifications:
17. Advanced technical degree, law degree
18. Experience in hyperscale data center site selection or leasing negotiations
**Public Compensation:**
$202,000/year to $273,000/year + bonus + equity + benefits
**Industry:** Internet
**Equal Opportunity:**
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.
Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.
$202k-273k yearly 3d ago
Information Technology Professional
U.S. Navy 4.0
Information technology manager job in Cherry Hill, NJ
To be eligible to enlist in the U.S. Navy, candidates must be between the ages of 18-34
At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. The specialized training youll receive in this field will pave the way to careers in IT and network support, computer programming, web development and information security.
SOFTWARE ENGINEERING JOBS IN THE NAVY INFORMATION
SYSTEMS TECHNICIAN
When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. Thats why its critical that trained Information Systems Technicians are on board to make sure networks and related systems are designed and operated properly and errors are fixed without any interruption to the mission.
CRYPTOLOGIC TECHNICIAN NETWORKS
As a Cryptologic Technician Networks, you fight in the battlespace of the future. Use state-of- the-art technology to perform offensive and defensive cyber operations, investigating and tracking enemies while also protecting our networks from attacks. As an expert in communication defense and forensics, youll be expected to rise to the ever-evolving challenge of maintaining cybersecurity.
INTELLIGENCE SPECIALIST
Collect intel on everythingdata on foreign cultures, enemy movements, current weather forecasts, etc. Then, use it to create cohesive intelligence briefings for high-ranking Navy officials. Your deep understanding of global culture and battlespaces makes you a critical component of mission readiness. Solid intel isnt easy to come by, but as an IS, you can save lives by helping us stay ready for anything.
PAY AND BENEFITS
From the day you start, youll receive:
Competitive salary
Potential to earn a bonus upon enlistment
Free health insurance
Free housing
A retirement plan
Paid training
College credit
EDUCATION OPPORTUNITIES
Navy College Program and Tuition Assistance
Post-9/11 GI Bill, up to 100% tuition
Professional credentials and certifications
College credit hours toward a bachelors or associate degree through the American Council on Education
QUALIFICATIONS AND REQUIREMENTS
U.S. citizen or equivalent
High school graduate or equivalent
17 years of age or older
General qualifications may vary depending upon whether youre currently serving, whether youve served before or whether youve never served before.
WORK ENVIRONMENT
These roles perform a variety of duties worldwide, at numerous overseas and stateside shore commands, aboard surface ships, aircraft and submarines. They generally divide time between assignments ashore and afloat.
PART-TIME OPPORTUNITIES
Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Sailors in the Navy Reserve typically work at a location close to their homes.
Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors.
RequiredPreferredJob Industries
Government & Military
$74k-106k yearly est. 12d ago
IT SUPPORT MANAGER BDCI
Honickman Affiliates, Ltd.
Information technology manager job in Pennsauken, NJ
Summary of Job: The IT Support Manager will be responsible for overseeing daily support operations, managing a team of IT support technicians, and ensuring that all technical issues are resolved promptly and efficiently. This hands-on role will support the team as needed, helping end-users in resolving hardware and software issues. This role requires strong leadership skills, a deep understanding of IT systems, and the ability to communicate effectively with both technical and non-technical staff. The ideal candidate will have a proven track record in IT support, excellent problem-solving abilities, and a commitment to delivering high-quality service. Key responsibilities include developing support policies, monitoring performance metrics, and collaborating with other departments to implement new technologies. The IT Support Manager will also be responsible for training and mentoring team members, monitoring budget spend and ensuring compliance with security protocols. This position offers the opportunity to work in a dynamic environment, contribute to the growth of the organization, and stay up-to-date with the latest technological advancements.
Primary Responsibilities:
Lead the internal IT support team in our day-to-day IT operations, equipment provisioning, user access management, endpoint maintenance, & contributing to the overall improvement of our IT stack
Manage deployment, configuration, and lifecycle of endpoints, operating systems, and core applications (i.e., Microsoft 365, Teams, ERP systems)
Manage outsourced 1st level tech support vendor/team
Develop and implement support processes that drive efficiency and scalability for the team
Establish and track KPIs, SLAs, and user satisfaction metrics to measure service performance
Oversee asset management process, drive improvements to efficiency and accuracy
Support onboarding / off-boarding employees across all corporate systems
Train, coach, and mentor IT support team
Partner with other IT teams (infrastructure, cybersecurity, business applications) to escalate and resolve complex issues
Assist end-users as needed in resolving software and hardware issues
Required Experience and Education:
7+ years relevant experience, 3+ in a team leadership role
Bachelor's Degree
Required Skills/Knowledge:
Previous help desk experience including supervisory roles
Exceptional customer service skills with a problem-solving attitude
Strong organizational and time management skills with the ability to prioritize and manage multiple tasks
Exceptional communication skills - able to explain complex technical concepts in clear, simple terms to non-technical users
Proven ability to document procedures, maintain asset records, and create knowledge base content
Team leadership and mentoring associates; team player who can collaborate in a productive fashion
Strong technical proficiency with Windows, Android and iOS environments, Microsoft 365, Teams, and standard business applications
Experience managing Active Directory, group policies, and identity management processes
Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPN, wireless connectivity)
Experience with endpoint management tools (i.e. SOTI, Microsoft Intune, SCCM, or equivalent)
Experience with helpdesk/ticketing platforms, including configuration, automation, and analytics/reporting (i.e., ServiceNow, Jira, Zendesk, etc.)
We offer a competitive salary of $95k-$110k. Excellent benefits which include medical, dental and vision. Eligibility in benefit plans begin the first of the month following 60 days of employment. Six (6) days of sick leave; two (2) weeks of vacation accrued throughout the year; nine (9) Company Paid Holidays and a 401K Plan with employer match.
EOE without regard to race, color, religion, creed, affectional or sexual orientation or sex, national origin, ancestry, age, disability, genetics, veteran status, gender, gender identity, citizenship status, marital status, VEVRAA Federal Contractor.
$95k-110k yearly Auto-Apply 52d ago
IT SUPPORT MANAGER BDCI
The Honickman Companies
Information technology manager job in Pennsauken, NJ
Summary of Job: The IT Support Manager will be responsible for overseeing daily support operations, managing a team of IT support technicians, and ensuring that all technical issues are resolved promptly and efficiently. This hands-on role will support the team as needed, helping end-users in resolving hardware and software issues. This role requires strong leadership skills, a deep understanding of IT systems, and the ability to communicate effectively with both technical and non-technical staff. The ideal candidate will have a proven track record in IT support, excellent problem-solving abilities, and a commitment to delivering high-quality service. Key responsibilities include developing support policies, monitoring performance metrics, and collaborating with other departments to implement new technologies. The IT Support Manager will also be responsible for training and mentoring team members, monitoring budget spend and ensuring compliance with security protocols. This position offers the opportunity to work in a dynamic environment, contribute to the growth of the organization, and stay up-to-date with the latest technological advancements.
Primary Responsibilities:
Lead the internal IT support team in our day-to-day IT operations, equipment provisioning, user access management, endpoint maintenance, & contributing to the overall improvement of our IT stack
Manage deployment, configuration, and lifecycle of endpoints, operating systems, and core applications (i.e., Microsoft 365, Teams, ERP systems)
Manage outsourced 1st level tech support vendor/team
Develop and implement support processes that drive efficiency and scalability for the team
Establish and track KPIs, SLAs, and user satisfaction metrics to measure service performance
Oversee asset management process, drive improvements to efficiency and accuracy
Support onboarding / off-boarding employees across all corporate systems
Train, coach, and mentor IT support team
Partner with other IT teams (infrastructure, cybersecurity, business applications) to escalate and resolve complex issues
Assist end-users as needed in resolving software and hardware issues
Required Experience and Education:
7+ years relevant experience, 3+ in a team leadership role
Bachelor's Degree
Required Skills/Knowledge:
Previous help desk experience including supervisory roles
Exceptional customer service skills with a problem-solving attitude
Strong organizational and time management skills with the ability to prioritize and manage multiple tasks
Exceptional communication skills - able to explain complex technical concepts in clear, simple terms to non-technical users
Proven ability to document procedures, maintain asset records, and create knowledge base content
Team leadership and mentoring associates; team player who can collaborate in a productive fashion
Strong technical proficiency with Windows, Android and iOS environments, Microsoft 365, Teams, and standard business applications
Experience managing Active Directory, group policies, and identity management processes
Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPN, wireless connectivity)
Experience with endpoint management tools (i.e. SOTI, Microsoft Intune, SCCM, or equivalent)
Experience with helpdesk/ticketing platforms, including configuration, automation, and analytics/reporting (i.e., ServiceNow, Jira, Zendesk, etc.)
We offer a competitive salary of $95k-$110k. Excellent benefits which include medical, dental and vision. Eligibility in benefit plans begin the first of the month following 60 days of employment. Six (6) days of sick leave; two (2) weeks of vacation accrued throughout the year; nine (9) Company Paid Holidays and a 401K Plan with employer match.
EOE without regard to race, color, religion, creed, affectional or sexual orientation or sex, national origin, ancestry, age, disability, genetics, veteran status, gender, gender identity, citizenship status, marital status, VEVRAA Federal Contractor.
$95k-110k yearly 8d ago
IT Security Operations Administrator
City of Philadelphia, Pa 4.6
Information technology manager job in Philadelphia, PA
The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia headed by the Chief Information Officer (CIO). OIT oversees all major information and communications technology initiatives for the City of Philadelphia - increasing the effectiveness of the informationtechnology infrastructure, where the services provided are advanced, optimized, and responsive to the needs of the City of Philadelphia's businesses, residents, and visitors. OIT responsibilities include: identifying the most effective approach for implementing new informationtechnology directions throughout city government; improving the value of the city's technology assets and the return on the city's technology investments; ensuring data security continuity; planning for continuing operations in the event of disruption of informationtechnology or communications services; and supporting accountable, efficient and effective government across every city department, board, commission and agency.
The Philadelphia Department of Public Health's mission is to protect and promote the health of all Philadelphians and to provide a safety net for the most vulnerable. We provide services, set policies, and enforce laws that support the dignity of every man, woman, and child in Philadelphia. We work together to make Philadelphia a healthy place to live, work and play.
Job Description
The IT Security Operations Administrator's role is to ensure the secure operation of the DPH computer systems, servers, and network connections. This includes collaboration with OIT to check server and firewall logs, scrutinize network traffic, establishing, and updating virus scans, and troubleshooting. This person will also analyze and resolve security breaches and vulnerability issues in a timely and accurate fashion and conduct user activity audits where required.
The IT Security Operations Administrator acts as a senior member of the DPH Health IT team to respond to IT security issues related to IT operations; perform documented information security processes; identify, create, and document needed processes and process improvements related to IT security operations; and research information security topics, tools, techniques, and threats. They lead operational security projects, serve as an information security resource on general DPH IT projects, develop responses to OIT Security audit and security findings.
Essential Functions
Security Operations Management
* Follow documented information security policies, processes, and procedures.
* Document new information security processes and update existing information security.
* Coordinate deployment, management, and maintenance of all security systems and their corresponding or associated software, including firewalls, intrusion detection systems, cryptography systems, and antivirus software with the Office of Innovation and Technology (OIT).
* Administer and maintain end user accounts, permissions, and access rights.
* Manage connection security for local area networks and DPH web sites.
* Manage and ensure the security of databases and data transferred both internally and externally.
* Review results of penetration tests and collaborate with application owners to mitigate or eliminate identified risks and vulnerabilities.
* Identify and implement necessary improvements to prevent incidents from recurring and proposing appropriate solutions and/or next steps.
* Prioritize information security issues, work on multiple tickets concurrently, monitor existing tickets, and manage resolution.
* Research information security topics, tools, techniques, and threats as directed.
* Serve as an information security resource on DPH IT projects.
* Participate in RFP/contract development and review for tools and services specifically related it DPH Security Operations.
* Actively promote a customer-oriented approach to maintain a secure DPH network.
* Know how to find answers. Understand available tools and resources to determine correct answers to security issues.
Relationship Management
* Build and maintain collaborative and consultative relationships with OIT, DPH Divisions/Units as well as vendors related to DPH operational security systems and processes being managed and or supported by DPH Health IT and OIT Operations Security Teams.
* Gain an understanding of OIT and DPH processes and requirements as they relate to the DPH supported systems.
* Conduct regular reviews, priority-setting, and planning sessions with the Health IT Director, the Health IT Infrastructure Manager, the Health IT Enterprise Data Services Manager, and other stakeholders. Serve as an advocate for those priorities, plans, and other technology needs within DPH Health IT.
* Monitor, evaluate, and regularly report to Health Director on IT security related IT projects, services, and support; the delivery of services according to service level agreements; and levels of client satisfaction.
Competencies, Knowledge, Skills, and Abilities
* Extensive experience with information, network, and application security concepts, methodologies, and processes
* Deep understanding of information risk assessment and mitigation concepts, methodologies, and tools.
* Comprehensive understanding of forensics and compliance concepts, methodologies, processes, and tools.
* Ability to organize work effectively, conceptualize and prioritize objectives and exercise independent judgment based on an understanding of organizational policies and activities.
* Strong written and oral communication and interpersonal skills with a focus on rapport-building, listening and questioning skills.
* Proven analytical and problem-solving abilities, including ability to anticipate, identify, and solve critical problems.
* Ability to build effective relationships and strong commitment to working collegially and collaboratively with constituents at all levels in a diverse and distributed environment.
Qualifications
We care more about what you can do than where you learned how to do it. That said, a bachelor's degree, any GIAC certification, CISSP certification, and four years of experience in IT security is preferred; and a good foundation for the work. Additional job-related experience around the competencies above in lieu of a bachelor's degree will be considered.
Additional Information
Salary Range: $90,000-$100,000
Salary cannot exceed $100,000
All applications must include a cover letter. Applications without a cover letter will be considered incomplete.
Did you know?
● We are a Public Service Loan Forgiveness Program qualified employer : 25% tuition discount program for City employees (and sometimes spouses and dependents as well) in partnership with area colleges and universities
● We offer Comprehensive health coverage for employees and their eligible dependents
● Our wellness program offers eligibility into the discounted medical plan
● Employees receive paid vacation, sick leave, and holidays
● Generous retirement savings options are available
* The successful candidate must be a city of Philadelphia resident within six months of hire
Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated.
The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race,
ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at ************ or send an email to *********************** more information, go to: Human Relations Website:
******************************************************
$90k-100k yearly 60d+ ago
Director of Technology and Enterprise Systems
Sebpo
Information technology manager job in Marlton, NJ
The Director of Enterprise Applications & Technology leads the selection, procurement, deployment, and management of SEBPO's enterprise technology systems, ensuring they align with business goals. This role oversees platforms such as Finance, CRM, HR, and Productivity as well as our personal computing hardware and software. The Director partners with leaders across Finance, HR, Operations, and GTM to deliver efficient and secure solutions that support SEBPO's global operations and client delivery.
Essential Duties and Responsibilities:
Develop and execute SEBPO's enterprise applications strategy to support business priorities
Oversee core platforms including Oracle Fusion (ERP and HCM), Salesforce, Google, and Microsoft
Partner with business leaders to optimize workflows and improve system integration across departments
Work closely with InfoSec to ensure our platforms and users remain secure
Lead digital transformation and automation initiatives to increase operational efficiency
Ensure data integrity, system security, and compliance with company and regulatory standards
Manage vendor relationships, contracts, and performance for enterprise applications, ensuring any new purchases and renewals occur in a timely and cost-efficient manner
Build and lead a global team responsible for application development, support, and operations
Establish governance, documentation, and best practices for enterprise systems
Monitor platform performance and implement improvements based on user feedback and business needs
Manage and monitor in-office technology, procurement, platforms, systems, and user experience, along with help desk
$116k-167k yearly est. 35d ago
IT Security Operations Administrator
Philadelphia International Airport
Information technology manager job in Philadelphia, PA
The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia headed by the Chief Information Officer (CIO). OIT oversees all major information and communications technology initiatives for the City of Philadelphia - increasing the effectiveness of the informationtechnology infrastructure, where the services provided are advanced, optimized, and responsive to the needs of the City of Philadelphia's businesses, residents, and visitors. OIT responsibilities include: identifying the most effective approach for implementing new informationtechnology directions throughout city government; improving the value of the city's technology assets and the return on the city's technology investments; ensuring data security continuity; planning for continuing operations in the event of disruption of informationtechnology or communications services; and supporting accountable, efficient and effective government across every city department, board, commission and agency.
The Philadelphia Department of Public Health's mission is to protect and promote the health of all Philadelphians and to provide a safety net for the most vulnerable. We provide services, set policies, and enforce laws that support the dignity of every man, woman, and child in Philadelphia. We work together to make Philadelphia a healthy place to live, work and play.
Job Description
The IT Security Operations Administrator's role is to ensure the secure operation of the DPH computer systems, servers, and network connections. This includes collaboration with OIT to check server and firewall logs, scrutinize network traffic, establishing, and updating virus scans, and troubleshooting. This person will also analyze and resolve security breaches and vulnerability issues in a timely and accurate fashion and conduct user activity audits where required.
The IT Security Operations Administrator acts as a senior member of the DPH Health IT team to respond to IT security issues related to IT operations; perform documented information security processes; identify, create, and document needed processes and process improvements related to IT security operations; and research information security topics, tools, techniques, and threats. They lead operational security projects, serve as an information security resource on general DPH IT projects, develop responses to OIT Security audit and security findings.
Essential Functions
Security Operations Management
* Follow documented information security policies, processes, and procedures.
* Document new information security processes and update existing information security.
* Coordinate deployment, management, and maintenance of all security systems and their corresponding or associated software, including firewalls, intrusion detection systems, cryptography systems, and antivirus software with the Office of Innovation and Technology (OIT).
* Administer and maintain end user accounts, permissions, and access rights.
* Manage connection security for local area networks and DPH web sites.
* Manage and ensure the security of databases and data transferred both internally and externally.
* Review results of penetration tests and collaborate with application owners to mitigate or eliminate identified risks and vulnerabilities.
* Identify and implement necessary improvements to prevent incidents from recurring and proposing appropriate solutions and/or next steps.
* Prioritize information security issues, work on multiple tickets concurrently, monitor existing tickets, and manage resolution.
* Research information security topics, tools, techniques, and threats as directed.
* Serve as an information security resource on DPH IT projects.
* Participate in RFP/contract development and review for tools and services specifically related it DPH Security Operations.
* Actively promote a customer-oriented approach to maintain a secure DPH network.
* Know how to find answers. Understand available tools and resources to determine correct answers to security issues.
Relationship Management
* Build and maintain collaborative and consultative relationships with OIT, DPH Divisions/Units as well as vendors related to DPH operational security systems and processes being managed and or supported by DPH Health IT and OIT Operations Security Teams.
* Gain an understanding of OIT and DPH processes and requirements as they relate to the DPH supported systems.
* Conduct regular reviews, priority-setting, and planning sessions with the Health IT Director, the Health IT Infrastructure Manager, the Health IT Enterprise Data Services Manager, and other stakeholders. Serve as an advocate for those priorities, plans, and other technology needs within DPH Health IT.
* Monitor, evaluate, and regularly report to Health Director on IT security related IT projects, services, and support; the delivery of services according to service level agreements; and levels of client satisfaction.
Competencies, Knowledge, Skills, and Abilities
* Extensive experience with information, network, and application security concepts, methodologies, and processes
* Deep understanding of information risk assessment and mitigation concepts, methodologies, and tools.
* Comprehensive understanding of forensics and compliance concepts, methodologies, processes, and tools.
* Ability to organize work effectively, conceptualize and prioritize objectives and exercise independent judgment based on an understanding of organizational policies and activities.
* Strong written and oral communication and interpersonal skills with a focus on rapport-building, listening and questioning skills.
* Proven analytical and problem-solving abilities, including ability to anticipate, identify, and solve critical problems.
* Ability to build effective relationships and strong commitment to working collegially and collaboratively with constituents at all levels in a diverse and distributed environment.
Qualifications
We care more about what you can do than where you learned how to do it. That said, a bachelor's degree, any GIAC certification, CISSP certification, and four years of experience in IT security is preferred; and a good foundation for the work. Additional job-related experience around the competencies above in lieu of a bachelor's degree will be considered.
Additional Information
Salary Range: $90,000-$100,000
Salary cannot exceed $100,000
All applications must include a cover letter. Applications without a cover letter will be considered incomplete.
Did you know?
* We are a Public Service Loan Forgiveness Program qualified employer : 25% tuition discount program for City employees (and sometimes spouses and dependents as well) in partnership with area colleges and universities
* We offer Comprehensive health coverage for employees and their eligible dependents
* Our wellness program offers eligibility into the discounted medical plan
* Employees receive paid vacation, sick leave, and holidays
* Generous retirement savings options are available
* The successful candidate must be a city of Philadelphia resident within six months of hire
Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated.
The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race,
ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at ************ or send an email to *********************** more information, go to: Human Relations Website:
******************************************************
Job Location
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$90k-100k yearly 60d+ ago
IT System Administrator
Nj Bio
Information technology manager job in Princeton, NJ
The System Administrator's role is to ensure the stable operation of NJBio's computer network and infrastructure. This includes planning, developing, installing, configuring, maintaining, supporting, and optimizing all network hardware, servers, desktops/laptops, software, and communication links. The System Administrator will provide technical support within our laboratory environment with a focus on laboratory-specific software and hardware. Frequently collaborate with Quality Assurance and Validation to ensure data integrity and compliance of laboratory systems. The incumbent works cross-functionally with internal departments and external resources on IT related issues. The IT System Administrator supports adherence to relevant regulatory requirements and company Standard Operating Procedures (SOPs) as appropriate.
Manage and maintain a Hybrid Azure Active Directory environment, ensuring seamless integration and consistent performance across on-premises and cloud services.
Configure and support Ubiquity networking infrastructure to ensure reliable and secure connectivity.
Oversee the installation, configuration, and maintenance of various licensed software, ensuring compliance with licensing agreements.
Perform regular system backups, disaster recovery operations, and security assessments to protect data integrity and confidentiality.
Assist laboratory staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment, and software within established standards and guidelines.
Ensure desktop computers interconnect seamlessly with diverse systems, including file servers, computer conferencing systems, and laboratory equipment.
Provide all levels of support for all laboratory IT-related issues, including software, hardware, and networking problems.
Work with vendor support contacts to resolve technical problems with desktop computing equipment and software.
Maintain inventory of all equipment, software, and software licenses.
Respond to emergency after-hours issues as needed.
Perform other tasks and assignments as needed and specified by management.
Qualifications
Required Knowledge, Skills and Abilities:
Familiarity with laboratory information systems (LIS), electronic lab notebooks (ELN), or scientific data management systems (SDMS) is highly desirable.
Familiarity with the following laboratory Software systems: Empower 3, Masslynx, Softmax, Agilent
Familiarity with the following laboratory instrumentation: HPLC, Mass Spectrometry, LCMS, NMR, FTIR
Understanding of the following Pharmaceutical Regulations/Guidelines: 21CFR Part 11, GxP, GAMP 5
Familiarity with the following Quality systems: Electronic Batch Records, QMS, CSV
Ability to communicate technical information, both verbal and written, to a non-technical audience.
In-depth knowledge of Active Directory, Group Policy, DNS, DHCP, and file/print services.
Proficiency in managing Microsoft 365 services, including Exchange Online, SharePoint Online, and Teams.
Strong understanding of computer systems, mobile devices, and other tech products.
Experience in tracking IT support tickets.
Strong organizational skills and attention to detail.
Ability to work outside of normal business hours, including occasional nights, weekends or holidays, as
needed to fulfil the business need.
Proficiency with Microsoft Office
Excellent verbal and written communication skills
Ability to work independently and collaboratively, as required, in a team environment consisting of internal and external team members.
Analytical thinker with excellent problem-solving skills and the ability to adapt to changing priorities and deadlines.
Excellent planning, organization and time management skills including the ability to support and prioritize multiple projects.
Education and Experience Requirements:
Minimum of 5 years' experience as a tier 3 Support or System Administrator Required
Minimum 1 year experience in a GxP environment preferred
A bachelor's degree or an equivalent combination of education and experience.
Physical Demands:
Ability to lift and carry up to 50 pounds
Working Conditions:
On-site full-time; Office environment at our Princeton, NJ location.
Certificates and Licenses required:
Comptia, A+, Network +, Security +
Compensation:
$80,000 to 85,000 per annum
NJ Bio, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to their race, color, sex, religion, age, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability or any other characteristic protected by applicable federal, state, or local laws.
$80k-85k yearly 5d ago
IT Systems Administrator
Centri Business Consulting
Information technology manager job in Philadelphia, PA
Job Description
Centri Business Consulting provides the highest quality advisory consulting services to its clients by being reliable and responsive to their needs. Centri provides companies with the expertise they need to meet their reporting demands. Centri specializes in financial reporting, internal controls, technical accounting research, valuation, mergers & acquisitions, and tax, CFO and HR advisory services for companies of various sizes and industries. From complex technical accounting transactions to monthly financial reporting, our professionals can offer any organization the specialized expertise and multilayered skillsets to ensure the project is completed timely and accurately.
We are One Firm, One Team, and One Culture. It's how we do things at Centri. And a large part of our focus is on becoming the best, most wholesome professional you can be. You're not just a number. You're part of the Centri Family.
Career Advancement:
Working at Centri is not just a job, it is a career path. We promote on
talent, not tenure,
allowing our team to take ownership of their growth & career trajectory
The IT Systems Administrator is responsible for managing and optimizing Centri's entire technology ecosystem, ensuring security, reliability, and performance across all platforms. This includes Microsoft 365 and Azure environments, Check Point security infrastructure, and a diverse set of business-critical applications. The role also focuses on integrating modern productivity tools such as Microsoft Copilot and Power Platform (Power Apps, Dataverse, Copilot Studio) into the Microsoft 365 and Azure environments to drive automation and efficiency. The ideal candidate will have hands-on experience with enterprise systems administration, security best practices, and automation, while supporting a hybrid workforce and collaborating across departments.
Core Responsibilities
Microsoft 365 & Azure Administration
Administer and optimize Microsoft 365 services (Exchange Online, OneDrive, Teams, Teams Phone, SharePoint) and Microsoft Azure resources (VMs, Storage, Networking).
Integrate Microsoft Copilot, Power Apps, Dataverse, and Copilot Studio into Microsoft 365 and Azure environments to enhance automation, workflows, and business intelligence.
Oversee roadmap releases for Microsoft 365 and Azure, ensuring proper testing, deployment, and documentation.
Security & Network Infrastructure
Manage SASE solutions, including FWaaS, ZTNA, CASB, SWG, and VPN/SDP technologies to ensure secure cloud access and robust protection against external threats.
Manage identity protection and management solutions (Passwordless authentication, MFA, Conditional Access, DLP) and maintain compliance with security standards (SOC 2, ISO 27001).
Collaborate with Information Security to enforce security policies and respond to incidents.
Enterprise Applications & Business Systems
Administer and support company-wide systems including:
Finance & Accounting: FloQast, QuickBooks, Bill.com, NetSuite
CRM & Marketing: HubSpot
Audit & Compliance: DataSnipper, Intelligize, Trullion
Security & Training: Bitwarden, KnowBe4
Reservation & Scheduling: Skedda
Ensure integration, uptime, and performance of these platforms while coordinating with vendors and internal stakeholders.
Automation & Optimization
Develop PowerShell scripts for automation of administrative tasks and reporting.
Build workflows and apps using Power Apps, Dataverse, and Copilot Studio to streamline business processes.
Optimize system performance through proactive monitoring and capacity planning.
Disaster Recovery & Business Continuity
Manage backup and recovery strategies for Microsoft 365, Azure, and critical business systems.
Support Azure Site Recovery and business continuity planning initiatives.
Endpoint & Device Management
Administer Microsoft Intune for device compliance, mobile device management, and endpoint security.
Collaboration & Support
Provide advanced technical support for Microsoft 365, Azure, Windows operating systems, and SaaS applications.
Train end-users on new features and best practices.
Maintain confidentiality of all client and employee information.
Promote collaboration and relationship-building in a hybrid work environment.
Support Firm initiatives and development opportunities.
Required Skills/Abilities:
Candidates must have extensive hands-on experience with all of the following:
Microsoft 365 and Azure administration (Exchange, OneDrive, Teams, SharePoint, VMs, Storage, Networking).
Integration and administration of Microsoft Copilot, Power Apps, Dataverse, and Copilot Studio within Microsoft 365 and Azure environments.
Check Point security services (FWaaS, VPN/SDP).
Identity protection and management (MFA, Conditional Access, DLP).
PowerShell scripting for automation.
Experience in API configuration, integration, and troubleshooting.
Endpoint management via Microsoft Intune and RMM.
Administration of enterprise SaaS platforms (FloQast, QuickBooks, Bill.com, NetSuite, HubSpot, DataSnipper, Intelligize, Trullion, Bitwarden, KnowBe4, Skedda).
Strong knowledge of network and SASE solutions infrastructure design and maintenance.
Excellent problem-solving, troubleshooting, and communication skills.
Education and Experience
Bachelor's degree in Computer Science or related field.
Minimum of 7 years of experience in IT systems administration.
Preferred Certifications:
Microsoft 365 Certified: Enterprise Administrator Expert
Microsoft Certified: Azure Administrator Associate
Microsoft Certified: Azure Security Engineer Associate
Microsoft Certified: Power Platform Functional Consultant Associate
Check Point Certified Security Administrator (CCSA)
Microsoft Certified: Security, Compliance, and Identity Fundamentals
Physical Requirements:
Prolonged periods sitting at a desk and working on a computer.
Must be able to lift items up to 30 pounds at times.
Travel will be 25% of the time when necessary.
This position is an exempt position as it relates to the fair labor standards Act. Centri provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
#LI-Hybrid
$61k-88k yearly est. 10d ago
MANAGER IT SERVICE MANAGEMENT
Cooper University Health Care 4.6
Information technology manager job in Bristol, PA
About us At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees to provide competitive rates and compensation programs. Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement. We also provide attractive working conditions and opportunities for career growth through professional development. Discover why Cooper University Health Care is the employer of choice in South Jersey. Short Description The Cooper InformationTechnology Department is looking for an IT Service Delivery Manager to help lead our Service Management team in improving user experience, streamline IT workflows, implement new features and products within Service Management such as AI innovations and a Strategic Portfolio Management solution, manage vendor relations with our Service Desk partner, and help ensure the success of our Epic Service Delivery team. This position is responsible for gathering the needs and requirements of Cooper's clinical and business users and aligning these with the services provided by the InformationTechnology Department. The IT Service Delivery Manager facilitates improved IT services for our business partners through continuous monitoring of IT Service Delivery performance and the development and implementation of improvement action plans. They lead setting and enforcing standards for IT practices and operations. They facilitate department wide oversight of established Service Level Agreements and performance metrics. They are the product owner for IT Service Management Systems and will drive the planning and vision for that team to improve outcomes for all users of those systems Develop and implement AI vision for IT Service Management systems - Assess customer needs and requirements to direct IT solutions and service offerings. - Gather customer information and feedback utilizing internal customer surveys, helpdesk surveys, direct customer communications. - Establish, monitor, and update IT Service Level Agreements and metrics. - Facilitate improved IT processes, services, systems and operations through the development and implementation of necessary action plans. - Monitor departmental performance and lead improvement efforts. - Support the delivery of services within agreed Service Levels. - Facilitate the definition and communication of department policies and procedures. Oversees implementation of new policies and procedures and regular evaluation and improvement efforts. - Make recommendations on appropriate IT strategies and best practices to implement to surmount challenges and achieve set objectives. - Communicate and promotes service standards for IT. Keeps IT informed of departmental performance and compliance. Escalates challenges and issues in service delivery. - Increase Organizational awareness related to the IT services provided. - Provide detailed reports to organization on Service Level agreement performance and other performance metrics. - Directly Manage staff supporting InformationTechnology Service Management Tools (ServiceNow, Planview, etc.), Service Delivery leads and Quality Assurance Analysts. - Matrix Management of Application Service Delivery analyst in incident response, maintenance change requests, testing and general support of department needs. - Develop knowledge sharing and cross training plans for Service Delivery team and direct staff. - Manage Vendor relationships for 3rd parties providing helpdesk and other support services. Monitor vendor performance, contract compliance and improvement processes. Conduct contract negotiations - Facilitate the proliferation and accuracy of the ITSM content including configuration items, application database and Standard Operating Procedures. - Drive knowledge sharing through the development and continuous refinement of a Knowledge Database with the ITSM System. - Product Manager driving effective use of IT Service Management systems. - Conduct systems audits to identify compliance with standards, completeness of data, vendor compliance and performance, etc. - Carry out tests and troubleshooting to detect issues with an IT system. - Manage the establishment of Quality Assurance best practices and standards - Product Manager for automated testing tool, driving its effective use within the department. Experience Required 2-4 years The ideal candidate will have ITIL Service Management experience within a health care environment. Seasoned experience with ServiceNow or similar ITSM tool is preferred. 2-4 years of ITSM admin experience desired Education Requirements Bachelors preferred 10-15 years of relevant Service Management experience required in lieu of Bachelors' Degree License/Certification Requirements ITIL Certifications preferred Special Requirements 2-4 years' experience in IT Service Management in a Health Care environment 2-4 years' experience with ServiceNow or similar ITSM tool
$108k-139k yearly est. 1d ago
IT Security Operations Administrator
City of Philadelphia 4.6
Information technology manager job in Philadelphia, PA
The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia headed by the Chief Information Officer (CIO). OIT oversees all major information and communications technology initiatives for the City of Philadelphia - increasing the effectiveness of the informationtechnology infrastructure, where the services provided are advanced, optimized, and responsive to the needs of the City of Philadelphia's businesses, residents, and visitors. OIT responsibilities include: identifying the most effective approach for implementing new informationtechnology directions throughout city government; improving the value of the city's technology assets and the return on the city's technology investments; ensuring data security continuity; planning for continuing operations in the event of disruption of informationtechnology or communications services; and supporting accountable, efficient and effective government across every city department, board, commission and agency.
The Philadelphia Department of Public Health's mission is to protect and promote the health of all Philadelphians and to provide a safety net for the most vulnerable. We provide services, set policies, and enforce laws that support the dignity of every man, woman, and child in Philadelphia. We work together to make Philadelphia a healthy place to live, work and play.
Job Description
The IT Security Operations Administrator's role is to ensure the secure operation of the DPH computer systems, servers, and network connections. This includes collaboration with OIT to check server and firewall logs, scrutinize network traffic, establishing, and updating virus scans, and troubleshooting. This person will also analyze and resolve security breaches and vulnerability issues in a timely and accurate fashion and conduct user activity audits where required.
The IT Security Operations Administrator acts as a senior member of the DPH Health IT team to respond to IT security issues related to IT operations; perform documented information security processes; identify, create, and document needed processes and process improvements related to IT security operations; and research information security topics, tools, techniques, and threats. They lead operational security projects, serve as an information security resource on general DPH IT projects, develop responses to OIT Security audit and security findings.
Essential Functions
Security Operations Management
Follow documented information security policies, processes, and procedures.
Document new information security processes and update existing information security.
Coordinate deployment, management, and maintenance of all security systems and their corresponding or associated software, including firewalls, intrusion detection systems, cryptography systems, and antivirus software with the Office of Innovation and Technology (OIT).
Administer and maintain end user accounts, permissions, and access rights.
Manage connection security for local area networks and DPH web sites.
Manage and ensure the security of databases and data transferred both internally and externally.
Review results of penetration tests and collaborate with application owners to mitigate or eliminate identified risks and vulnerabilities.
Identify and implement necessary improvements to prevent incidents from recurring and proposing appropriate solutions and/or next steps.
Prioritize information security issues, work on multiple tickets concurrently, monitor existing tickets, and manage resolution.
Research information security topics, tools, techniques, and threats as directed.
Serve as an information security resource on DPH IT projects.
Participate in RFP/contract development and review for tools and services specifically related it DPH Security Operations.
Actively promote a customer-oriented approach to maintain a secure DPH network.
Know how to find answers. Understand available tools and resources to determine correct answers to security issues.
Relationship Management
Build and maintain collaborative and consultative relationships with OIT, DPH Divisions/Units as well as vendors related to DPH operational security systems and processes being managed and or supported by DPH Health IT and OIT Operations Security Teams.
Gain an understanding of OIT and DPH processes and requirements as they relate to the DPH supported systems.
Conduct regular reviews, priority-setting, and planning sessions with the Health IT Director, the Health IT Infrastructure Manager, the Health IT Enterprise Data Services Manager, and other stakeholders. Serve as an advocate for those priorities, plans, and other technology needs within DPH Health IT.
Monitor, evaluate, and regularly report to Health Director on IT security related IT projects, services, and support; the delivery of services according to service level agreements; and levels of client satisfaction.
Competencies, Knowledge, Skills, and Abilities
Extensive experience with information, network, and application security concepts, methodologies, and processes
Deep understanding of information risk assessment and mitigation concepts, methodologies, and tools.
Comprehensive understanding of forensics and compliance concepts, methodologies, processes, and tools.
Ability to organize work effectively, conceptualize and prioritize objectives and exercise independent judgment based on an understanding of organizational policies and activities.
Strong written and oral communication and interpersonal skills with a focus on rapport-building, listening and questioning skills.
Proven analytical and problem-solving abilities, including ability to anticipate, identify, and solve critical problems.
Ability to build effective relationships and strong commitment to working collegially and collaboratively with constituents at all levels in a diverse and distributed environment.
Qualifications
We care more about what you can do than where you learned how to do it. That said, a bachelor's degree, any GIAC certification, CISSP certification, and four years of experience in IT security is preferred; and a good foundation for the work. Additional job-related experience around the competencies above in lieu of a bachelor's degree will be considered.
Additional Information
Salary Range: $90,000-$100,000
Salary cannot exceed $100,000
All applications must include a cover letter. Applications without a cover letter will be considered incomplete.
Did you know?
● We are a Public Service Loan Forgiveness Program qualified employer : 25% tuition discount program for City employees (and sometimes spouses and dependents as well) in partnership with area colleges and universities
● We offer Comprehensive health coverage for employees and their eligible dependents
● Our wellness program offers eligibility into the discounted medical plan
● Employees receive paid vacation, sick leave, and holidays
● Generous retirement savings options are available
*The successful candidate must be a city of Philadelphia resident within six months of hire
Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated.
The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race,
ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at ************ or send an email to *********************** more information, go to: Human Relations Website:
******************************************************
$90k-100k yearly 60d+ ago
IT Admin
Philadelphia International Airport
Information technology manager job in Philadelphia, PA
IT Administrator / IT Technician Department: InformationTechnology Job Type: Full-Time, Hourly, Non-Management About Horseshoe Bay Resort Nestled on the shores of beautiful Lake LBJ in the Central Texas Hill Country, Horseshoe Bay Resort is a premier 17,000-acre luxury destination. We are committed to providing genuine Texas Hospitality and offer a dynamic work environment with excellent opportunities for growth and benefits, including subsidized housing, competitive compensation, and professional development programs (e.g., Manager in Training Program). Join us and build your career in a world-class resort setting.
Position Definition
The IT Administrator / IT Technician is a hybrid support role responsible for delivering Tier 1 technical support, executing daily IT operations, and providing comprehensive administrative assistance to the IT Leadership team. This position is critical for maintaining departmental organization, ensuring financial accuracy, and serving as the primary technical contact for resort associates.
Key Responsibilities and Essential Functions
* Technical Support & Operations (Tier 1)
* Service Desk Operations: Serve as the primary point of contact for all internal IT support requests via the ticketing system, phone, and in-person, maintaining a high level of professionalism and customer service.
* Hardware Management: Install, configure, deploy, and maintain end-user hardware, including workstations (PCs/laptops), mobile devices, POS terminals, printers, and peripherals.
* Troubleshooting: Perform effective first-level troubleshooting for hardware, software, network connectivity, and system access issues across all resort departments (e.g., Guest Services, F&B, Golf, Administration).
* User Account Management: Create, modify, and remove user accounts and access privileges in Active Directory and various resort-specific applications.
* Maintenance & Security: Conduct routine system checks, software updates, malware scans, and preventative maintenance procedures.
* System Support: Provide support for resort-wide critical systems, including Property Management Systems (PMS), Point-of-Sale (POS), time clocks, card readers, and guest/back-office Wi-Fi.
* Documentation & Escalation: Meticulously document all issues, repairs, and resolutions in the ticketing system. Promptly identify and escalate complex issues to senior IT personnel.
* Project Assistance: Assist senior team members with infrastructure projects, technology upgrades, equipment deployment, and hands-on tasks such as cable runs and hardware staging.
* Financial & Administrative Management
* Procurement and Financial Tracking: Generate, code, allocate, and track all Purchase Orders (POs), invoices, and bills for the IT Department.
* Invoice Processing: Ensure all invoices are coded accurately against the budget and submitted to the Accounting Department within established deadlines (e.g., 3 business days).
* Reconciliation: Maintain detailed logs of the PO/invoice lifecycle and reconcile financial records with recurring charges, the department budget, and the IT checkbook. Report any budget concerns or vendor billing discrepancies to the Director of IT.
* Executive Support: Provide direct administrative support to the Director/Assistant Director of IT, including managing calendars, scheduling meetings, coordinating travel, and processing conference registrations.
* Documentation & Organization: Maintain comprehensive physical and digital files for contracts, technical documentation, invoices, and IT asset records.
* Meeting Support: Attend department meetings, accurately record meeting minutes, and track action items and deadlines.
* Vendor Accountability: Create and maintain robust processes to ensure vendor accountability, service level adherence, and timely follow-up.
Employment Standards
* Education: High School Diploma or GED required.
* Experience: 2-4 years of experience in InformationTechnology, preferably within the hospitality or resort industry.
* Technical Proficiency: Demonstrated experience with:
* Windows operating systems and Microsoft 365 (e.g., Outlook, Excel, Word).
* Hardware diagnostics and troubleshooting.
* Basic networking concepts (TCP/IP, Wi-Fi, DNS).
* Preferred Knowledge: Familiarity with hospitality systems such as PMS, POS, Keycard systems, and PBX/VoIP systems is highly desirable.
* Core Competencies:
* Exceptional communication and customer service skills.
* Strong organizational skills with the ability to manage multiple priorities in a dynamic, fast-paced environment.
* Proven problem-solving capabilities and a strong desire for continuous learning of new technologies.
Physical and Mental Requirements
The employee must be able to regularly lift and/or move up to 25 pounds and frequently lift and/or move up to 50 pounds. This role requires standing, walking, sitting, using hands for keyboarding and handling, reaching, pushing/pulling, and communicating effectively with associates and guests. A strong sense of teamwork is essential.
Compensation & Benefits
Horseshoe Bay Resort is dedicated to the well-being and development of our associates. We offer a competitive package designed to support both your professional and personal life.
Core Compensation & Growth
* Competitive Pay: Regularly reviewed compensation with scheduled raises.
* Career Advancement: Growth opportunities through our Manager in Training Program (MIT).
* 401(k) Retirement Plan: Includes an employer match contribution.
Health & Wellness (For Full-Time Roles)
* Medical Insurance: Comprehensive Medical plan coverage.
* Dental Insurance: Plan options for dental care.
* Vision Insurance: Coverage for eye care.
* Disability Coverage: Long-term and Short-term Disability plans.
* Supplemental Insurance: Critical Illness and Accident Insurance plans.
* Associate Relief Fund: Available for employees facing hardship.
Time Off & Holidays
* Paid Vacation
* Paid Holidays
Lifestyle & Resort Perks
* Associate Housing: Subsidized housing options and dedicated shuttle service available.
* Meal Subsidies: Weekly meal allowance/subsidy provided.
* Resort Privileges: Limited access to select resort amenities, including Golf and other amenity privileges (based on occupancy and business levels).
* Associate Discounts:
* Significant discounts at Horseshoe Bay Resort retail and dining outlets.
* Discounts at over 100 Crescent Hotels & Resorts properties nationwide.
Culture & Environment
* Commitment to Diversity, Equity, Inclusion, and Belonging (DEIB).
* Fun associate outings and events throughout the year.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Source: Crescent Hotels & Resorts
$61k-88k yearly est. 2d ago
Information Technology Professional
U.S. Navy 4.0
Information technology manager job in Hopewell, NJ
To be eligible to enlist in the U.S. Navy, candidates must be between the ages of 18-34
At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. The specialized training youll receive in this field will pave the way to careers in IT and network support, computer programming, web development and information security.
SOFTWARE ENGINEERING JOBS IN THE NAVY INFORMATION
SYSTEMS TECHNICIAN
When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. Thats why its critical that trained Information Systems Technicians are on board to make sure networks and related systems are designed and operated properly and errors are fixed without any interruption to the mission.
CRYPTOLOGIC TECHNICIAN NETWORKS
As a Cryptologic Technician Networks, you fight in the battlespace of the future. Use state-of- the-art technology to perform offensive and defensive cyber operations, investigating and tracking enemies while also protecting our networks from attacks. As an expert in communication defense and forensics, youll be expected to rise to the ever-evolving challenge of maintaining cybersecurity.
INTELLIGENCE SPECIALIST
Collect intel on everythingdata on foreign cultures, enemy movements, current weather forecasts, etc. Then, use it to create cohesive intelligence briefings for high-ranking Navy officials. Your deep understanding of global culture and battlespaces makes you a critical component of mission readiness. Solid intel isnt easy to come by, but as an IS, you can save lives by helping us stay ready for anything.
PAY AND BENEFITS
From the day you start, youll receive:
Competitive salary
Potential to earn a bonus upon enlistment
Free health insurance
Free housing
A retirement plan
Paid training
College credit
EDUCATION OPPORTUNITIES
Navy College Program and Tuition Assistance
Post-9/11 GI Bill, up to 100% tuition
Professional credentials and certifications
College credit hours toward a bachelors or associate degree through the American Council on Education
QUALIFICATIONS AND REQUIREMENTS
U.S. citizen or equivalent
High school graduate or equivalent
17 years of age or older
General qualifications may vary depending upon whether youre currently serving, whether youve served before or whether youve never served before.
WORK ENVIRONMENT
These roles perform a variety of duties worldwide, at numerous overseas and stateside shore commands, aboard surface ships, aircraft and submarines. They generally divide time between assignments ashore and afloat.
PART-TIME OPPORTUNITIES
Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Sailors in the Navy Reserve typically work at a location close to their homes.
Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors.
RequiredPreferredJob Industries
Government & Military
$74k-106k yearly est. 12d ago
Learn more about information technology manager jobs
How much does an information technology manager earn in Bristol, PA?
The average information technology manager in Bristol, PA earns between $84,000 and $168,000 annually. This compares to the national average information technology manager range of $84,000 to $169,000.
Average information technology manager salary in Bristol, PA
$119,000
What are the biggest employers of Information Technology Managers in Bristol, PA?
The biggest employers of Information Technology Managers in Bristol, PA are: