Information technology manager jobs in Cedar Rapids, IA

Additional Information Weekend on-call rotation required. Overtime (OT) may be possible. Metatarsal safety shoes required on Day 1. May involve travel between Waterloo area locations. Job Summary Provide onsite deskside Tier 2 IT support to the Waterloo, IA location, ensuring smooth operation of end-user devices and resolving technical incidents in a timely manner. Key Responsibilities Perform and monitor standard IT processes and operations such as: Imaging computers. Replacing printer toner and parts. Disposing of outdated IT assets. Resolving trouble tickets from ServiceNow queues. Document and distribute information, including: Updating assets in Asset Center. Following knowledge base (KB) articles and unit-specific procedures. Maintain accurate logs, reports, and records: Contact lists, process logs, incident reports, customer updates, inventory, and maintenance records. Recognize and resolve problems within established procedures. Report issues that fall outside documented solutions. Support routine maintenance and inventory management of IT equipment and supplies. Apply technical knowledge to troubleshoot basic end-user issues (hardware, software, and network). Required Skills & Knowledge Basic understanding of computing and networking fundamentals. Proficiency in Microsoft Office, intranet, and internet applications. Awareness of computer security policies and general cybersecurity principles. Strong communication and documentation skills. Preferred Qualifications 1+ year of IT support experience, but recent graduates with strong fundamentals are encouraged to apply. Education Degree in Information Technology or related field - or equivalent relevant experience. High School Diploma or equivalent required.

We are looking for a team leader to manage our Logistics Service Onsite team who are based on a Client's Data Center campus. They will be responsible for all elements of the service execution at the location as the single point of contact for key service stakeholders. These responsibilities will cover, but not limited to, Client Relationship Management, Resource Capacity Management, Service Compliance leadership, Operational Planning and Execution responsibility, Service Program Management, Milestone Values & Culture Leadership and People Experience Management. You will be responsible for the forecasting of resources current and future to ensure the maintenance of the quality of the service execution and the achievement of all SLAs, KPIs and CFSs. As a team leader, you will represent the Milestone company service and its associated values and culture in all your client and team interactions. It is expected that you will have all current operational knowledge related to your team and service to support proact How You Make An Impact: * Ensure the development and maintenance of the Milestone Values and Culture within the team and service execution * Support the training and development of team members at the site to ensure their capability and skills are sufficient to support the service * Forecasting and Management of Resource Capacity to meet service demands Management of burst labor activity to fulfil ad hoc Project requirements * Manage employee attrition in professional and proactive manner * Client Relationship Management * Main point of contact (MPOC) for all Milestone IBOS service-related queries and escalations * Weekly Service Review with ClientSite Operations MPOC for Milestone Regional Manager * Ensures Client satisfaction that supports the achievement of Quarterly customer satisfaction (CSAT) Scores at the site Provides ongoing clear, concise, and factual Operational Information to Milestone Leadership to assist service strategy and decision making * Supports the Regional Manager in commercial invoicing queries and approvals to support proactive financial management Service Management * Provide oversight and direction of day-to-day operations to ensure service quality control and compliance * Measure, Monitor and Analysis the key areas of service execution around Rack Management, Inventory Management, Spare Management and Service Compliance (Safety, SOX, Security and Customer Service) Produce weekly reports on service level agreement (SLA )achievements, volumes, resourcing, and compliance * Analyze, Investigate, and provide insights on operational key performance results * Support the continuous development of operational services on site * Support and provide oversight on Client process and tool field UAT programs * Control the ongoing team application of the Milestone and Client Safety standards and processes * Lead the profiling of Risk and Service Improvement for the Milestone Service at the site * Ensure the teams engagement and completion of all required Client and Milestone training for Safety, Compliance and Standard Operating Procedures What You Need To Succeed: * Proven work experience as a team leader or supervisor * Excellent Client Relationship Management * Excellent oral and written communication skills * Proficient in the use of email, word, excel and word with a high degree of efficiency * Experience in developing and presenting report documents and PowerPoint presentations to support Client and Leadership service interactions * Capability to support workforce planning and management * Excellent time management, prioritization, and decision-making skills * Agility to work in a dynamic versatile working environment to meet changing Client service demand prioritization Degree in Management or training in team leading is a plus Analytical and problem-solving skills to support service improvements, risk identification and operational trends * Knowledge of and implementation of 5S principles to support service efficiency and safety * Coaching, Mentoring and development of teams and individuals * Ability to understand all health & safety requirements and cautions * Ability to perform the physical labor is necessary * Must be able to speak, read, write, and understand English as the primary language(s) used in the workplace * Able to safely lift and move a minimum of fifty (50) pounds * Able to stand the duration of the shift * Must be available to travel for one month training in Altoona, IA

Bring YOUR energy to Alliant Energy! At Alliant Energy, our purpose is to serve customers and build stronger communities. We are passionate about powering beyond the market challenges of today, while powering what's next in energy. When our employees say "I am energy", it means they take pride in the work we do when disaster strikes, as well as all the days in between. We want you to be safe, happy and healthy. That's why we prioritize safety, offer volunteer opportunities and provide competitive pay, comprehensive health and retirement benefits, tuition reimbursement and paid time off. Job Summary Are you a proven IT leader with a passion for mentoring teams and driving enterprise-scale transformation? As Alliant Energy continues to grow and invest in innovation, we're looking for a forward-thinking Manager IT - Infrastructure Operations with expertise in Server Administration to lead and inspire a high-performing team while advancing infrastructure excellence across the enterprise. This role calls for a strategic leader and mentor with deep knowledge of DevOps practices, automation, and infrastructure as code. You'll oversee end-to-end system operations, including patch management, disaster recovery planning, server provisioning, and performance optimization while driving reliability, resilience, and agility. If you're ready to shape the future of infrastructure at a company that's expanding its impact, apply now! What you will do * Performs all leadership duties including, but not limited to, hiring and rewarding talent, fostering an inclusive and safe workplace, partnering with employees to set clear goals and expectations, providing timely and specific feedback on performance, developing improvement plans to address performance gaps, addressing conflict with care and respect, identifying opportunities for growth and development, embracing and modeling a mindset of lifelong learning, ensuring employees report to work fit for duty, adhering to our Code of Conduct and modeling Alliant Energy's Core Values at all times. * Manages the lifecycle of product or service including maintenance, patching, and new version introductions. * Leads and participates in technology planning processes to align on priorities across IT services. * Focuses on outcomes and objectives and key results (OKRs) to deliver cost-effective, customer-driven technology solutions by developing long-term strategic relationships with customer and industry leaders. * Responsible to business leaders for development of solutions, scope development, prioritization, and delivery of systems and functions. * Jointly develops plans and solutions in a timely and cost-effective manner and is responsible for ensuring the most effective utilization of product group resources. * Provides leadership and direction for the communication and implementation of new practices to increase organizational performance and success within IT. * Provides direction to teams and ensures solutions and development options meet customer needs, are appropriately prioritized, and are delivered in a timely and cost-effective manner. * Leverages Sourcing department and manages vendor relationships and agreements to ensure quality services are provided in a cost-effective manner and agreed-upon service levels and contract terms are met. * Engages in other duties as needed that support Alliant Energy's Values and helps deliver on our Purpose to serve customers and build stronger communities. Education Requirements * Bachelor's Degree Information Technology, Business Administration, or related field Preferred * Master's Degree Preferred Required Experience * 8 years of professional experience. * 3 years of supervisory experience or equivalent. (Equivalent supervisory experiences may include project management, providing work direction, leadership experience through temporary assignments, roles in the community or external organizations, or other demonstrated leadership experience. * Experience in managing and executing solutions to diverse and complex business problems that enable business strategies. Preferred Experience * Agile methodology experience. Other Requirements * Support and foster a culture of belonging while demonstrating a strong commitment to equal employment opportunity. Knowledge, Skills, and Abilities * Demonstrated effective leadership skills, with the ability to manage projects and employees at multiple locations. * Demonstrated ability to establish relationships with others and use those relationships to successfully execute projects that align with business strategy and fit within the organization. * Demonstrated knowledge of information technologies and methodologies including knowledge of technology application platforms and infrastructure, and current technology solutions and application to business operations. * Demonstrated ability to develop short- and long-term strategic plans and translate those plans into action. * Demonstrated financial skills such as budgeting and basic accounting. * Demonstrated ability to use computer software programs (e.g., e-mail, word processing, spreadsheet, and project management). * Demonstrated effective interpersonal, verbal, and written communication skills. * Ability to work effectively in a collaborative and inclusive work environment. Key Skills * Agile Methodology • API Integration • Artificial Intelligence • Cloud Architectures • Cloud Computing • DevSecOps • Software Development Life Cycle (SDLC) • Software Testing • Stakeholder Management • System Migrations • Systems Integration • Vendor Management • Leadership Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you. Alliant Energy offers a comprehensive total rewards package including competitive compensation and benefit programs. Information on these benefit programs is available on our Careers site. Pay Range: $104,000-$143,000 This position is eligible to participate in the annual incentive program. The final salary offered will generally fall within this range and is dependent on various factors including but not limited to the responsibilities of the position, experience, skill set, internal pay equity and other relevant qualifications of the applicant. It's not just what we do; it's how we do it. Live Safety. Everyone. Always | Make Things Better | Care For Others | Do The Right Thing | Act For Tomorrow | Think Beyond. Be Bold Alliant Energy and its subsidiaries are committed to creating a culture of belonging and is proud to be an Equal Opportunity Employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other basis prohibited by law. All candidates selected for employment with Alliant Energy will be required to successfully complete a background check, and a drug screen where applicable. Disclaimer: The above information on this description has been crafted to indicate the general nature and level of work performed by employees within this classification. It is not crafted to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Applicants in need of a reasonable accommodation for any part of the hiring process, please email ************************.

We are looking for a team leader to manage our Logistics Service Onsite team who are based on a Client's Data Center campus. They will be responsible for all elements of the service execution at the location as the single point of contact for key service stakeholders. These responsibilities will cover, but not limited to, Client Relationship Management, Resource Capacity Management, Service Compliance leadership, Operational Planning and Execution responsibility, Service Program Management, Milestone Values & Culture Leadership and People Experience Management. You will be responsible for the forecasting of resources current and future to ensure the maintenance of the quality of the service execution and the achievement of all SLAs, KPIs and CFSs. As a team leader, you will represent the Milestone company service and its associated values and culture in all your client and team interactions. It is expected that you will have all current operational knowledge related to your team and service to support proact How You Make An Impact: * Ensure the development and maintenance of the Milestone Values and Culture within the team and service execution * Support the training and development of team members at the site to ensure their capability and skills are sufficient to support the service * Forecasting and Management of Resource Capacity to meet service demands Management of burst labor activity to fulfil ad hoc Project requirements * Manage employee attrition in professional and proactive manner * Client Relationship Management * Main point of contact (MPOC) for all Milestone IBOS service-related queries and escalations * Weekly Service Review with ClientSite Operations MPOC for Milestone Regional Manager * Ensures Client satisfaction that supports the achievement of Quarterly customer satisfaction (CSAT) Scores at the site Provides ongoing clear, concise, and factual Operational Information to Milestone Leadership to assist service strategy and decision making * Supports the Regional Manager in commercial invoicing queries and approvals to support proactive financial management Service Management * Provide oversight and direction of day-to-day operations to ensure service quality control and compliance * Measure, Monitor and Analysis the key areas of service execution around Rack Management, Inventory Management, Spare Management and Service Compliance (Safety, SOX, Security and Customer Service) Produce weekly reports on service level agreement (SLA )achievements, volumes, resourcing, and compliance * Analyze, Investigate, and provide insights on operational key performance results * Support the continuous development of operational services on site * Support and provide oversight on Client process and tool field UAT programs * Control the ongoing team application of the Milestone and Client Safety standards and processes * Lead the profiling of Risk and Service Improvement for the Milestone Service at the site * Ensure the teams engagement and completion of all required Client and Milestone training for Safety, Compliance and Standard Operating Procedures What You Need To Succeed: * Proven work experience as a team leader or supervisor * Excellent Client Relationship Management * Excellent oral and written communication skills * Proficient in the use of email, word, excel and word with a high degree of efficiency * Experience in developing and presenting report documents and PowerPoint presentations to support Client and Leadership service interactions * Capability to support workforce planning and management * Excellent time management, prioritization, and decision-making skills * Agility to work in a dynamic versatile working environment to meet changing Client service demand prioritization Degree in Management or training in team leading is a plus Analytical and problem-solving skills to support service improvements, risk identification and operational trends * Knowledge of and implementation of 5S principles to support service efficiency and safety * Coaching, Mentoring and development of teams and individuals * Ability to understand all health & safety requirements and cautions * Ability to perform the physical labor is necessary * Must be able to speak, read, write, and understand English as the primary language(s) used in the workplace * Able to safely lift and move a minimum of fifty (50) pounds * Able to stand the duration of the shift * Must be available to travel for one month training in Altoona, IA

CDM Smith is seeking a Geospatial Technology Leader to join our Digital Engineering Solutions team. This individual will lead the Geospatial Technology group within the Digital Engineering Solutions team, helping to drive strategic architecture, engineering and construction (AEC) initiatives through advances in GIS and mapping technologies, reality capture, remote sensing, the internet of things (IoT)/sensors, and custom solutions and workflows for AEC professionals. The Geospatial Technology group will lead the firm in best practices for these types of technologies, helping to set the CDM Smith Way for our AEC design, planning, and construction practices, while also keeping the firm ahead of the curve with new and emerging technologies in this space, including the geospatial technology elements of digital twins. This position is for a person who has demonstrated leadership capabilities, is business savvy, experienced with geospatial technologies for the AEC industry, and enjoys framing a problem, shaping and creating solutions, and helping to lead and champion implementation. As a member of the Digital Engineering Solutions team, the Geospatial Technology group will also engage in research and development and provide guidance and oversight to the AEC practices at CDM Smith, engaging in new product research, testing, and the incubation of innovative ideas that arise from around the company. The ideal candidate will have a proven record as a team leader and expert in the field of AEC geospatial technology, with a mindset of continuous learning and curiosity leading to tangible results. - Lead, monitor, supervise, and evaluate the Geospatial Technology group. This includes aligning the group to the Digital Engineering Solutions team's goals and objectives. This further includes providing guidance, instruction, training, and leadership skills to inspire the group to perform at their optimum, working efficiently together and maximizing the team's potential. - Motivate and inspire the Geospatial Technology group by creating an environment that promotes positive communication, encourages bonding of group members (both within the Geospatial Technology group and across the broader team as a whole), and demonstrates flexibility. - Display excellent interpersonal skills to build quality relationships with the team and across the organization, be goal-driven, and manage the day-to-day activities of the team efficiently. - Achieve goals that contribute to the growth of the organization. - Help to identify and prioritize business use cases. - Provide oversight and management of the various geospatial technology efforts for AEC-related needs. - Help lead vendor relationships such as Esri. Help establish relationships with other geospatial technology vendors as applicable. - Establish common standards, best practices, etc. for CDM Smith's AEC practices from a geospatial technology perspective. Work closely with CDM Smith's Information Technology team and support the IT infrastructure, cyber security, and other IT-related organizational policies. - Be a collaborative partner to our business line stakeholders by understanding the business needs, the key strategic objectives of the business line stakeholders, and what those stakeholders need to achieve their strategic objectives. Be seen by the business line stakeholders as an extension of their team. - Help drive the business strategy, working with leadership to identify and prioritize problems best suited for custom solution and workflow development. Effectively translate business challenges into advanced digital solutions and help quantify the various types of risks and rewards for solutions to be prioritized. - Manage staff, evaluate performance, mentor, and plan career paths, approve paid time off (PTO) and training, ensure human resources (HR) policies are followed and make recommendations regarding staffing decisions. - Present to both internal and external audiences as needed. - Assist the business with marketing, communications, and business development descriptions and activities from a technology perspective as needed. - Assist with internal and external website descriptions and strategic company communications campaigns as needed. - Perform other duties as required. \#LI-LP1 \#LI-REMOTE **Job Title:** Senior Manager, Geospatial Technology **Group:** COR **Employment Type:** Regular **Minimum Qualifications:** - Bachelor's degree. - 12 years of relevant experience with at least 4 years in a supervisory or leadership capacity. - Equivalent additional directly related experience will be considered in lieu of a college degree. Domestic and/or international travel may be required. The frequency of travel is contingent on specific duties, responsibilities, and the essential functions of the position, which may vary depending on workload and project demands. **EEO Statement:** We attract the best people in the industry, supporting their efforts to learn and grow. We strive to create a challenging and progressive work environment. We provide career opportunities that span a variety of disciplines and geographic locations, with projects that our employees plan, design, build and operate as diverse as the needs of our clients. CDM Smith is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, pregnancy related conditions, childbirth and related medical conditions, sexual orientation, gender identity or gender expression), national origin, age, marital status, disability, veteran status, citizenship status, genetic information or any other characteristic protected by applicable law. **Why CDM Smith?:** Check out this video and find out why our team loves to work here! (************************************************* **Join Us! CDM Smith - where amazing career journeys unfold.** Imagine a place committed to offering an unmatched employee experience. Where you work on projects that are meaningful to you. Where you play an active part in shaping your career journey. Where your co-workers are invested in you and your success. Where you are encouraged and supported to do your very best and given the tools and resources to do so. Where it's a priority that the company takes good care of you and your family. Our employees are the heart of our company. As an employer of choice, our goal is to provide a challenging, progressive and inclusive work environment which fosters personal leadership, career growth and development for every employee. We value passionate individuals who challenge the norm, deliver world-class solutions and bring diverse perspectives. Join our team, and together we will make a difference and change the world. **Job Site Location:** United States - Nationwide **Agency Disclaimer:** All vendors must have a signed CDM Smith Placement Agreement from the CDM Smith Recruitment Center Manager to receive payment for your placement. Verbal or written commitments from any other member of the CDM Smith staff will not be considered binding terms. All unsolicited resumes sent to CDM Smith and any resume submitted to any employee outside of CDM Smith Recruiting Center Team (RCT) will be considered property of CDM Smith. CDM Smith will not be held liable to pay a placement fee. **Amount of Travel Required:** 0% **Assignment Category:** Fulltime-Regular **Visa Sponsorship Available:** No - We will not support sponsorship, i.e. H-1B or TN Visas for this position **Skills and Abilities:** - Expert ability to lead teams of managers and staff. Team-oriented, positive, collaborative and reliable, actively communicating, listening, and being accountable and respectful to others. - Proven leadership capabilities with the ability to organize, plan, prioritize, and to manage time and changing priorities. - Possesses excellent written and oral communication skills and ability to interact with varying levels of staff, including senior management and vendors. Ability to communicate well with people from both technical and non-technical backgrounds. Passionate about creating clarity by using accessible language. - Expert knowledge and proven ability to plan and oversee large and highly complex geospatial technology programs and projects. Inquisitive, with a desire to ask questions and gain a deeper understanding of business issues. - Innovative and able to imagine new solutions to any problem. - Business-oriented with a solid understanding of business requirements and vernacular. - Ability to develop a deep knowledge of business units and build positive relationships, both horizontally and vertically. Passionate about helping business lines drive their success with custom digital tools. - Ability to listen, build rapport, and credibility as a strategic partner vertically within the business unit, as well as with leadership and functional teams. - Advanced organizational and decision-making skills. Highly detailed or less detailed as appropriate. - Advanced ability to understand the function and capabilities of new technology trends. Curious. Stays abreast of current and upcoming technologies and tools. - Confident in challenging perceptions and biases of individuals diplomatically at every level of the organization to enact improvements. - Ability to operate in a high-energy, high-intensity, and evolving environment. **Background Check and Drug Testing Information:** CDM Smith Inc. and its divisions and subsidiaries (hereafter collectively referred to as "CDM Smith") reserves the right to require background checks including criminal, employment, education, licensure, etc. as well as credit and motor vehicle when applicable for certain positions. In addition, CDM Smith may conduct drug testing for designated positions. Background checks are conducted after an offer of employment has been made in the United States. The timing of when background checks will be conducted on candidates for positions outside the United States will vary based on country statutory law but in no case, will the background check precede an interview. CDM Smith will conduct interviews of qualified individuals prior to requesting a criminal background check, and no job application submitted prior to such interview shall inquire into an applicant's criminal history. If this position is subject to a background check for any convictions related to its responsibilities and requirements, employment will be contingent upon successful completion of a background investigation including criminal history. Criminal history will not automatically disqualify a candidate. In addition, during employment individuals may be required by CDM Smith or a CDM Smith client to successfully complete additional background checks, including motor vehicle record as well as drug testing. **Pay Range Minimum:** $148,637 **Pay Range Maximum:** $260,166 **Additional Compensation:** All bonuses at CDM Smith are discretionary and may or may not apply to this position. **Work Location Options:** Fully Remote or Hybrid Work Options may be considered for successful candidate. **Additional Pay Range Information:** The pay range for this position is listed above. This pay range is a good faith estimate representative of all experience levels for this position based on the geographic location assigned to the position. Please note that pay ranges vary based on geographic location. In addition to geographic location, the company considers several other factors when extending an offer including but not limited to the role, function and associated responsibilities, the candidate's work experience, education/training and key skills. **Massachusetts Applicants:** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

BUSINESS UNIT: BeyondReach FUNCTION: Service REPORTS TO: Director of Service Delivery CLASSIFICATION: Exempt EDUCATION: Bachelor's Degree Preferred EXPERIENCE: 5+ years' experience preferred Who We Are Looking For BeyondReach, a CCR company provides connectivity to any location, no matter how remote or complex, specializing in the hard-to-reach locations. We are searching for a highly motivated, dedicated, and experienced team member who understands the importance of business relationships to deliver our vision. Who has the ability to adjust quickly to changing conditions, relishes tackling challenges in a fast-paced environment and delivers results with confidence, collaboration and determination. Our ideal candidate thrives in an innovative and agile environment, is a go-getter who works collaboratively and partners across matrixed teams to plan, implement and support our technology by developing strong relationships. As Service Delivery Manager this role will be responsible for overseeing the delivery of services to clients, ensuring that all contractual obligations are met and service levels are maintained. The Service Delivery Manager will work closely with their team as well as cross matrix teams to ensure services are delivered efficiently on time and within budget. What You'll Accomplish and Experience Independently oversee service delivery process to ensure all services are delivered to agreed-upon SLAs (Service Level Agreements) Manage service delivery team, ensuring projects are consistently completed on time and within budget Monitor service performance to ensure quality standards are being met and take appropriate action where necessary Serve as the primary customer contact for all service delivery matters, confidently resolving issues and escalations Build and sustain strong client relationships through proactive communication and self-directed engagement that supports high satisfaction. Conduct regular service reviews with clients to discuss performance, address concerns, and plan for future needs. Collaborate with cross functional teams review technical and operational items and identify opportunities to improve service delivery processes, tools, and methodologies Balance a strong drive for measurable results with disciplined process adherence, ensuring outcomes are achieved efficiently, consistently, and with long-term scalability Review and maintain all documentation on standard procedures to maintain accuracy Implement best practices in service delivery and project management, introducing improvements based on independent evaluation and industry insights Drive initiatives to improve client satisfaction Lead and mentor the service delivery team by providing clear guidance, independent decision-making, and consistent support Provide training and development opportunities for team growth Desirable Previous Experience Demonstrated experience working within an agile environment Proven ability to perform under pressure and consistently meet deadlines Strong analytical skills with the ability to interpret data and drive informed business decisions Leadership experience, including managing and motivating teams Solid understanding of telecommunications and internet technologies Proven track record in vendor-based project management within the telecom industry Exceptional communication skills, both internal and client-facing Demonstrated problem-solving and analytical capabilities applicable across diverse business challenges Excellent organizational skills, with keen attention to detail and ability to manage multiple priorities Ability to apply critical thinking independently to resolve project issues High level of energy, drive, and passion for delivering end-to-end excellence and enhancing customer experience Flexible team player with a willingness to adapt to shifting priorities Strong business acumen, supported by a relevant business degree Commitment to continuous learning and professional development Why BeyondReach CCR, the parent company of BeyondReach, is a privately held corporation that was founded in 1986 that provides technology services to large and small businesses nation-wide from our location in Cedar Rapids, IA. Our achievements include: Nationally recognized as “Great Place to Work” - 10 years in a row 10-years consecutively listed on Inc. 5000 - Fastest Growing Privately Owned Companies in America 13x top 100 listing on MSPMentor 501 internationally Nationally awarded Platinum HIRE Vets Medallion 4x TAI IT Service Provider of the Year Learn more about CCR and our values: ************************* Learn more about BeyondReach: *************************** CCR offers a unique work-life balance and environment. Our competitive benefits package includes free daily lunch for onsite employees in Cedar Rapids, gym membership reimbursement, health, dental, and vision insurance, paid time off and paid holidays, a 401k program, quarterly profit sharing, short & long term disability and life insurance and lots of development opportunities to help you grow your professional career. Learn about our culture: **********************************************************

This role will lead the Project Management Organization (PMO) for Elovate, with all Project Managers reporting directly. This person should be an accomplished Project Manager with the ability to manage and lead a team of Project Management professionals in the effective delivery of complicated Infrastructure and Software implementations. This role will be directly responsible for ensuring that all inputs are captured and applied to the professional services financial forecast. A successful person in this role will have a detailed understanding of all current projects and the drivers affecting project slippage and driving opportunities to pull projects forward. The successful candidate for this role should also have a strong Business Acumen, understanding business financials and how they affect the overall success of Elovate. Job Description: This role will lead the Project Management Organization (PMO) for Elovate, with all Project Managers reporting directly. This person should be an accomplished Project Manager with the ability to manage and lead a team of Project Management professionals in the effective delivery of complicated Infrastructure and Software implementations. This role will be directly responsible for ensuring that all inputs are captured and applied to the professional services financial forecast. A successful person in this role will have a detailed understanding of all current projects and the drivers affecting project slippage and driving opportunities to pull projects forward. The successful candidate for this role should also have a strong Business Acumen, understanding business financials and how they affect the overall success of Elovate. Responsibilities: People management of the Project Managers Talent Management/1 on 1s/Quarterly and Yearly Reviews Budget and capacity of the team Act as the subject matter expert for Project Management, leading best practices and ensuring the creation, implementation, and maintenance of project artifacts (i.e. RAID Logs, Project Schedules, Milestone Acceptances, etc). Work directly with the Director of Professional Services and the Director of Finance to create and maintain the revenue forecast for each quarter and fiscal year Work collaboratively with the finance team to create and submit the proper documentation for CapEx approvals Work collaboratively with the finance team to improve our ability to accurately model costs and schedules. Engage in the sales process for new business bids, ensuring that realistic schedules and costs are estimated for new business as well as provide input on the forecasting of new business into the fiscal year forecast. Act as a point of escalation for customers, ensuring that customer needs are met and working across teams to ensure that deliverables are met. Establish and maintain project governance standards, ensuring consistent delivery practices and reporting across all programs. Own and continuously improve the PMO playbook, tools, and delivery frameworks to increase efficiency and reduce project risk. This person's success will be measured through a combination of metrics: Total Revenue by Quarter/Year Schedule Actuals versus Initial Forecast Project Budget Overrun Qualifications: 5+ years experience in leading a PMO Proficiency with project management tools (e.g., MS Project, Smartsheet, Jira, or equivalent) and financial forecasting/reporting platforms. 5+ years experience in Project Management within Software/Technology industry Strong Business Acumen - understanding of business financials and metrics Ability to present status and financials to executive management Ability to work collaboratively across multiple teams to achieve gaols Strong written and verbal communication skills Experience in handling customer escalations Worker Type: Regular Number of Openings Available: 0

NISC develops and implements enterprise-level and customer-facing software solutions for over 960+ utilities and broadbands across North America. Our mission is to deliver technology solutions and services that are Member-focused, quality driven and valued priced. We exist to serve our Members and help them serve their communities through our innovative software products, services and outstanding customer support. NISC has been ranked in ComputerWorld's Best Places to Work for twenty-two years, and we are looking for qualified individuals to join our Team. Position Overview We're looking for a technically skilled and self-driven professional to join our team in a full-time capacity. This role offers the opportunity to take ownership of key enterprise applications-such as Okta, Entra ID, Microsoft 365, Threatlocker, MDM platforms, the Atlassian suite, and RingCentral-and grow into a subject matter expert in one or more of these areas. A foundational ability to interpret code and API calls is important, as automation plays a significant role in our environment. A strong security mindset is essential, as this role involves managing systems and workflows that are critical to the organization's security posture. The ideal candidate is a proactive problem-solver who thrives in complex technical environments, demonstrates strong troubleshooting skills, and is comfortable working independently while collaborating across teams. Work Schedule Hybrid (after an initial training period) from one of our office locations: Cedar Rapids, IA Lake Saint Louis, MO Mandan, ND Hybrid Schedule: Minimum of working 3 days per week in the office and ability to work up to all 5 days a week in the office, as needed Required Days from an Office Location: Tuesday and Wednesday - the third required day will be up to the candidate and their supervisor to choose Virtual Office: Candidates working from a remote location within approved states will be considered for those who have applicable experience Essential Duties Co-own the full lifecycle implementation of moderately complex internal, on premise or cloud-based applications that may span many users and integration points. Interpret code to assist with and understand initiatives around automation and data transformation. Assist and may own implementation of on premise or cloud-based applications. Assist and may own the ongoing maintenance of broader and more moderately complex internal IT applications. Write basic level scripts and utilize API calls to automate administrative tasks or conduct data transformation for specific systems Prepare Change Requests and follow-up to resolution. Provide second tier support in researching and troubleshooting to resolve IT application problems or issues. Support general business needs and moderately complex administration functions within and between other internal IT teams. Follow forced changes implemented by vendors. May be asked to coordinate with other groups/departments in anticipation of the change. Serve as a subject matter expert within specific IT applications. Provide after-hours technical support as needed. May be asked to participate in proof of concepts for new solutions. May be asked to train employees on technical applications and team processes. May be asked to recommend and/or implement changes or enhancements to IT applications that lead to better efficiencies or security controls. May be asked to participate in new vendor selections. Other duties as assigned. Commitment to NISC's Statement of Shared Values. Preferred Knowledge, Skills & Abilities 5+ years of related experience preferred. Working scripting knowledge. (Bash, Python, Powershell, etc.) Moderate knowledge of API calls and how to use a programming language to automate repetitive tasks. Working knowledge of Identity Management/SSO solutions. (Okta, etc.) Basic knowledge of telephony systems, VoIP, etc. Working knowledge of SaaS automation platforms. (Okta Workflows, Bettercloud, etc.) Working knowledge of administration of productivity suites. (Office365, GSuite, etc.) Working knowledge of email/spam systems. (Proofpoint, Exchange, etc.) Working knowledge of security tools. (InsightVM, InsightIDR, Carbon Black, BeyondTrust) Working OS knowledge and troubleshooting ability (mac OS, Windows) Working knowledge of endpoint management solutions. (Kandji, NinjaOne) Working knowledge of Active Directory. Basic network knowledge. Working level knowledge of Project Management processes and theory. Excellent research and problem-solving skills. Working level knowledge of business-related software applications and services. Strong ability to demonstrate initiative and accountability. Strong level ability to troubleshoot. Strong ability to multitask and time manage. Strong ability to make decisions based on the application of guidelines and procedures. Strong level ability to organize, prioritize, and adapt to change. Strong level ability to interact in a positive manner with internal and external contacts. Strong written and verbal communication skills. Education Preferred Bachelor's Degree in Information Technology, Management Information Systems, Computer Information Systems, Systems & Network Administration, Computer Engineering, any other business-related field or equivalent experience. Minimum Physical Requirements The physical demands described here are representative of those that must be met to successfully perform the essential functions of this position. Reasonable accommodations may be made. While performing this role, employees must be able to see and communicate effectively. They are regularly required to remain stationary, move about, and operate computer keyboards or office equipment. Disclaimer Management may modify this job description by assigning or reassigning duties and responsibilities at any time. Key Words SaaS Management | Identity Management | Okta | Automation | User Lifecycle Management | Security | Cybersecurity | REST APIs | Scripting | Office365 | Powershell | Bash | Javascript | Asset Management | Exchange | IDP | SAML/OIDC | Project Management | Privileged Management | Active Directory | SIP/VOIP/Contact Center | Atlassian | SAML |Exchange

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You'll find an environment that inspires and empowers you to thrive both personally and professionally. There's no one like you and that's why there's nowhere like RSM. Role Overview RSM is seeking a dynamic Manager to join our $100M+ Managed IT, Cloud, and Infrastructure (MCI) Service Line. This role is dedicated to providing strategic IT Advisory services to middle market clients, guiding them through infrastructure transformation, cloud adoption, cybersecurity, global operations, end user support, and generative AI integration. The Manager will lead comprehensive IT assessments, engage in fractional IT leadership assignments, and champion strategy execution using the OKR (Objectives and Key Results) methodology. This position is ideal for candidates passionate about innovation and technology-driven business outcomes, especially those with hands-on experience in generative AI implementation and digital strategy. Key Responsibilities * IT Assessments: Conduct thorough evaluations of client IT environments, covering infrastructure, cloud readiness, end user support, global IT strategy, cybersecurity posture, and opportunities for AI deployment. Develop actionable recommendations to drive operational excellence and business alignment. * Fractional IT Leadership: Serve as an interim IT leader for short- to medium-term assignments (ranging from 30 days to 6 months) during critical periods such as staff transitions, mergers and acquisitions, or organizational transformation. Provide stability, strategic direction, and hands-on support to client IT teams. * Strategy Execution with OKR: Collaborate with internal Advisory and Catamaran Managed Services team members and client stakeholders to facilitate the development and execution of IT strategies using the OKR framework. Ensure alignment with business objectives and track measurable progress toward key outcomes. * AI Executive Briefings and Adoption Programs: Lead executive-level briefings on generative AI trends, risks, and opportunities. Take the theory into practice by working with other RSM teams on Copilot implementations, AI risk assessments, and custom-built AI applications. Your goal will be to drive additional services (pull through) after the executive briefing. Qualifications and Experience * Bachelor's degree in Information Technology, Computer Science, Business, or a related field; advanced degree preferred. * 8+ years of experience in internal IT or IT consulting, with a track record of delivering advisory services to global middle market clients. * Demonstrated experience in IT strategy, infrastructure, cloud solutions, cybersecurity, and IT Service Management. * Proven expertise in implementing generative AI solutions, including driving enterprise adoption and change management. * Experience serving in IT leadership roles, particularly during periods of transition or organizational growth. * Familiarity with the OKR methodology and experience guiding teams through strategy execution. Skills and Competencies * Leadership: Ability to inspire trust, drive change, and deliver results in dynamic client environments. * Strategic Thinking: Strong analytical skills and a proactive approach to identifying opportunities for innovation and improvement. * Communication: Excellent verbal and written communication skills, with the ability to engage effectively with executive stakeholders and technical teams. * Change Management: Demonstrated capability in managing organizational change and fostering adoption of new technologies. * Collaboration: Team-oriented mindset with a commitment to partnership and knowledge sharing. At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life's demands, while also maintaining your ability to serve clients. Learn more about our total rewards at ************************************************** All applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender; sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the US uniformed service; US Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at ************ or send us an email at *****************. RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F-1 visa holders). If you are a recent U.S. college / university graduate possessing 1-2 years of progressive and relevant work experience in a same or similar role to the one for which you are applying, excluding internships, you may be eligible for hire as an experienced associate. RSM will consider for employment qualified applicants with arrest or conviction records in accordance with the requirements of applicable law, including but not limited to, the California Fair Chance Act, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the San Francisco Fair Chance Ordinance. For additional information regarding RSM's background check process, including information about job duties that necessitate the use of one or more types of background checks, click here. At RSM, an employee's pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range. Compensation Range: $107,000 - $214,500 Individuals selected for this role will be eligible for a discretionary bonus based on firm and individual performance.

Job Family IT - General About Us At Transamerica, hard work, innovative thinking, and personal accountability are qualities we honor and reward. We understand the potential of leveraging the talents of a diverse workforce. We embrace an environment where employees enjoy a balance between their careers, families, communities, and personal interests. Ultimately, we appreciate the uniqueness of a company where talented professionals work collaboratively in a positive environment - one focused on helping people look forward and plan for the best life possible while providing tools and solutions that make it easier to get there. Who We Are We believe everyone deserves to live their best life. More than a century ago, we were among the first financial services companies in America to serve everyday people from all walks of life. Today, we're part of an international holding company, with millions of customers and thousands of employees worldwide. Our insurance, retirement, and investment solutions help people make the most of what's important to them. We're empowered by a vast agent network covering North America, with diversity to match. Together with our nonprofit research institute and foundation, we tune in, step up, and are a force for good - for our customers and the communities where we live, work, and play. United in our purpose, we help people create the financial freedom to live life on their terms. What We Do Transamerica is organized into three distinct businesses. These include 1) World Financial Group, including Transamerica Financial Advisors, 2) Protection Solutions and Savings & Investments, comprised of life insurance, annuities, employee benefits, retirement plans, and Transamerica Investment Solutions, and 3) Financial Assets, which includes legacy blocks of long term care, universal life, and variable and fixed annuities. These are supported by Transamerica Corporate, which includes Finance, People and Places, General Counsel, Risk, Internal Audit, Strategy and Development, and Corporate Affairs, which covers Communications, Brand, and Government and Policy Affairs. Transamerica employs nearly 7,000 people. It's part of Aegon, an integrated, diversified, international financial services group serving approximately 23.9 million customers worldwide.* For more information, visit transamerica.com. Summary As the Senior Director, IT-Production Support, you'll define and execute the strategic vision for Level 2 application and operational support, ensuring our systems are reliable, efficient, and aligned with business goals. You'll drive operational excellence through robust KPIs and SLAs, and champion continuous improvement across teams and processes. What You Will Do: Strategic Leadership * Define and execute the long-term vision for Level 2 application and operational support, ensuring alignment with overall company strategy and business goals. * Establish and communicate strategic and operational initiatives that support divisional objectives. Operational Excellence * Provide strategic oversight for all L2 application and operational support activities, driving reliability, accuracy, and efficiency across business systems and applications. * Develop and enforce critical KPIs, service level agreements (SLAs), and performance standards for the L1/L2 operational support organization. * Own release, deployment, incident, problem, and change management for all business applications, ensuring seamless execution and minimal disruption. Collaboration & Stakeholder Management * Partner with infrastructure, database, and monitoring teams to ensure end-to-end application stability * Serve as the escalation point for L2 and L3 application issues, aligning infrastructure and application teams during outages for rapid resolution. * Manage strategic relationships with third-party vendors and service providers to optimize support operations. * Balance and prioritize competing system demands by collaborating with multiple departments, ensuring business needs are met efficiently and effectively. Continuous Improvement * Champion best practices and process improvements, leveraging frameworks such as ITIL and SDLC, and applying cost-benefit analyses to all initiatives. * Drive root cause analysis (RCA) and ensure permanent solutions are implemented to minimize downtime and enhance system stability. * Own and maintain application support runbooks, knowledge base, and Standard Operating Procedures (SOPs). Resource & Team Development * Plan and manage budgets, resource allocation, and cost-control measures to maximize efficiency and address current and future needs. * Lead staffing, development, performance evaluations, and career planning for the department, fostering a culture of innovation, growth, and accountability. * Create and implement staff training plans and career pathways to build a high-performing support organization. Performance Monitoring * Monitor and report on application performance, KPIs, and SLA adherence, ensuring transparency and accountability in support operations. * Proactively expand knowledge and seek best practices in the area of responsibility to maintain a competitive edge. Qualifications * Education: Bachelor's degree in Computer Science, Information Technology, or a related field. A Master's degree is highly preferred. * Experience: A minimum of 10-15 years of progressive experience in application support, with at least 8 years in a senior leadership role overseeing a large-scale or global team. * Leadership skills: Exceptional leadership and people management skills, with a proven ability to lead multi-level, multi-faceted teams and influence across organizational boundaries. * Communication Skills: Exceptional communicator with advanced verbal, written, and presentation skills; able to translate complex technical information for diverse audiences, including executives and business partners. * Technical expertise: Deep understanding of IT service management (ITSM) and project management frameworks like ITIL, as well as modern software development lifecycle (SDLC) methodologies. * Business acumen: Strong strategic planning, financial management, and analytical skills, with the ability to connect support operations to overall business outcomes. Preferred * MBA preferred. * Comfortable with ambiguity, takes initiative, and is driven to succeed. * Exceptional communicator - including verbal, written, and presentation skills. * Strong negotiation skills in working with external entities. * Networks throughout AEGON to develop relationships, share methodologies, and learn from others. Working Conditions * This is a hybrid position requiring three days in office per week in one of our hub locations. Compensation * The Salary for this position generally ranges between $185,000 - $250,000 annually. Please note that the salary range is a good faith estimate for this position and actual starting pay is determined by several factors including qualifications, experience, geography, work location designation (in-office, hybrid, remote) and operational needs. Salary may vary above and below the stated amounts, as permitted by applicable law. * Additionally, this position is typically eligible for an Annual Bonus based on the Company Bonus Plan/Individual Performance and is at the Company's discretion. Applicants must possess legal authorization to work for our company in the U.S. without the need for immigration, sponsorship or otherwise serving as an employer of record for immigration employment purposes. At this time, this role is not eligible for immigration-related employment authorization sponsorship. This is not a contract of employment nor for any specific job responsibilities. The Company may change, add to, remove, or revoke the terms of this job description at its discretion. Managers may assign other duties and responsibilities as needed. In the event an employee or applicant requests or requires an accommodation to perform job functions, the applicable HR Business Partner should be contacted to evaluate the accommodation request. What We Offer For eligible employees, we offer a comprehensive benefits package designed to support both the personal and financial well-being of our employees. Compensation Benefits * Competitive Pay * Bonus for Eligible Employees Benefits Package * Pension Plan * 401k Match * Employee Stock Purchase Plan * Tuition Reimbursement * Disability Insurance * Medical Insurance * Dental Insurance * Vision Insurance * Employee Discounts * Career Training & Development Opportunities Health and Work/Life Balance Benefits * Paid Time Off starting at 160 hours annually for employees in their first year of service. * Ten (10) paid holidays per year (typically mirroring the New York Stock Exchange (NYSE) holidays). * Be Well Company holistic wellness program, which includes Wellness Coaching and Reward Dollars * Parental Leave - fifteen (15) days of paid parental leave per calendar year to eligible employees with at least one year of service at the time of birth, placement of an adopted child, or placement of a foster care child. * Adoption Assistance * Employee Assistance Program * College Coach Program * Back-Up Care Program * PTO for Volunteer Hours * Employee Matching Gifts Program * Employee Resource Groups * Inclusion and Diversity Programs * Employee Recognition Program * Referral Bonus Programs Inclusion & Diversity We believe our commitment to diversity and inclusion creates a work environment filled with exceptional individuals. We're thrilled to have been recognized for our efforts through the Human Rights Campaign Corporate Equality Index, Dave Thomas Adoption Friendly Advocate, and several Seramount lists, including the Inclusion Index, 100 Best Companies for Working Parents, Best Companies for Dads, and Top 75 Companies for Executive Women. To foster a culture of inclusivity throughout our workforce, workplace, and marketplace, Transamerica offers a wide range of diversity and inclusion programs. This includes our company-sponsored, employee-driven Employee Resource Groups (ERGs), which are formed around a shared interest or a common characteristic of diversity. ERGs are open to all employees. They provide a supportive environment to help us better appreciate our similarities and differences and understand how they benefit us all. Giving Back We believe our responsibilities extend beyond our corporate walls. That's why we created the Aegon Transamerica Foundation in 1994. Through a mix of financial grants and the volunteer efforts of our employees, the foundation supports nonprofit organizations focused on the things that matter most to our people in the communities where we live and work. Transamerica's Parent Company Aegon acquired the Transamerica business in 1999. Since its start in 1844, Aegon has grown into an international company serving more than 23.9 million people across the globe.* It offers investment, protection, and retirement solutions, always with a clear purpose: Helping people live their best lives. As a leading global investor and employer, the company seeks to have a positive impact by addressing critical environmental and societal issues, with a focus on climate change and inclusion and diversity. * As of December 31, 2023

The 20 is looking for a hard-working After-Hours Information Technology Support Desk Technician to provide remote support to our clients nationwide. The right candidate will be responsible for providing technical support related to computer systems, hardware, software, applications, and more. This person will respond to tickets via a ticketing system, analyze the issues, isolate the problems, and implement the solutions. This person will be comfortable talking on the phone, supporting customers, and have a good general understanding of business technology. Schedule & Location This is a full-time, after-hours position with a set schedule of 5:00 PM 2:00 AM CST. The first portion of the shift (5:00 PM 9:00 PM) will be worked onsite at our Cedar Rapids, IA office, and the second portion (10:00 PM 2:00 AM) will be worked remotely from home. Responsibilities * Identify, analyze, and resolve common technical issues, questions, and problems that occur in workstations, mobile devices, operating systems, software, hardware, and peripherals * Manage ticket queue to ensure timely resolution * Provide customer support using remote connection software * Provide thorough documentation on each customer interaction * Prioritize ticketing system flow by following SOPs and KB articles for resolution * Meet or exceed KPI goals * Troubleshooting of the following, though not limited to: * Advanced desktop issues * VPN connectivity * Entry-level server support * Hardware issues * Line of business support Requirements * IT Fundamentals and A+ certifications, or equivalent professional experience * 1+ year of professional help desk experience * Strong customer service skills * High attention to detail * Ability to follow instructions and policies * Ability to adapt to changing and fast-moving environments * Strong phone skills Benefits: * Medical/Dental/Vision health plans * PTO/Sick/Holiday pay * Dependent Care FSA * Paid Parental Leave * Life Insurance 100% Company Paid * Incredible company culture * Explosive company growth * Company sponsored Team Building Events * State of the art, modern office with amenities: onsite gym, snacks, drinks, and a food hall Physical Demands: The physical demands below describe the essential job functions needed to complete this job. * Consistent hand and finger dexterity necessary to operate computer equipment * Consistently required to sit, stand, walk, talk, hear, and see * Routine use of hands to type * Occasional need to stoop, kneel, crouch, twist, crawl, reach, and stretch * Occasional need to walk around the office * Consistent vision abilities required; close vision, depth perception, and ability to focus * Occasional need to lift and/or move up to 30 pounds Environmental Conditions: * The worker is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work) * Work is in an open office environment with steady conversation and interruption The statements contained in this job description are intended to describe the general nature and level of work being performed by associates assigned to the job. They are not intended to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the individual(s) holding this position. Work involves sitting most of the time. Walking and standing are required only occasionally, and all other sedentary criteria are met.

Join our team of leaders in electrical power system maintenance, repair, testing, engineering, & training. Due to continued growth, we are seeking an experienced Project Manager to work for our Charlotte, NC field office. Shermco Industries is a founding member of NETA and has one of the largest field services divisions in the industry. Shermco Industries is seeking a Project Manager, Field Services Responsibilities Electrical Project Managers oversee electrical services jobs involved with the inspecting, testing, troubleshooting, performing start-up and collection of data of low, medium and high voltage (to 500kV) electrical systems, and moderately complex relay calibration and power metering. At least 50% of the job duties will be performed in the field. Involved in the pre-planning, walk-through and working with sales department on estimating and quoting jobs. Identify and assign individual job assignments of crew members. Interface with the customer throughout jobs and attend customer meetings as requested or needed to provide job updates, progress status, and resolve issues. Identify opportunities for expanded job scope and discuss with customer and Account Manager. Communicate with the assigned Account Manager on any additional billing. Monitor job budget by reviewing each technicians' job time and material costs. Conduct a final job walk with customer before energizing, discuss job scope and ensure start-up goes well. Complete, compile and review reports for accuracy and provide to Production Manager. Rotate emergency on-call duty and if called respond to customer emergencies in a timely manner. Qualifications High school diploma or GED required; prefer an Associate's degree from an accredited 2 year technical college in Electrical Power, or similar experience and training from the military (Army Prime Power, Air Force Electrical Power Production, or NAVY Seabee) 5 or more years of experience project managing electrical maintenance shutdowns/ turnarounds or switchgear commissioning Prefer experience with most of the following or similar: Doble software, automated CT set, Power DB, RTS or Protest relay testing, oil testing, infrared scanning, automatic transfer switching, performing start-up on switchgear up through 500kV class, VFD (variable frequency drives) NETA Certification a plus, but not required Must have general PC skills including email, internet, data entry and Microsoft Office; experience with PowerDB a plus. OSHA 30 hour, MSHA, NFPA 70-E, CPR/First Aid/BBP/AED training a plus; training on each can be provided by Shermco. Must be able to work safely and adhere to all electrical safety procedures. EQUAL OPPORTUNITY EMPLOYER | DRUG-FREE WORKPLACE Shermco is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. Shermco is a drug-free workplace. NO AGENCIES PLEASE Pay Range USD $110,800.00 - USD $166,200.00 /Yr.

Job ID 245009 Posted 31-Oct-2025 Service line PJM Segment Role type Full-time Areas of Interest Construction, Data Centers, Project Management **About the Role:** The Data Center New Construction Mechanical/Controls Project Manager leads all aspects of Data Center construction projects. Must possess demonstrated ability to oversee vendor compliance to construction agreements, while also having the ability to manage the overall project budget & schedule for Hyperscale Data Centers. Strong knowledge of MEP construction management with a solid track record of managing capital projects. Join our team onsite in Cedar Rapids, IA! We are willing to provide relocation assistance for the right candidate. **What You'll Do:** Work with Contractor(s) / A&E design team to create and establish the Master Project Timeline, based on the Critical Path and key achievements Assist in ordering, writing Scopes of Work, Partnering with internal/external vendors, assist is scope development, and contractor selection Create and establish the Master Project Budget, including soft costs and hard costs Support Contractor pre-qualification, bid solicitation, bid analysis and recommendations Coordinate Design Team activities Coordinate Constructability review of the project documents Provide / gather cost estimates working with subs and other vendors for scope gaps/changes Review Cash flow projections on a monthly or quarterly basis as required Manage Cost / Change Control, including change order review, negotiation, & recommendations, delay analysis - At program level Coordinate Value Engineering Ensure Budget Management and Tracking Ensure tracking of all key project documents, including submittals, RFI's, change orders, invoices and payments, lien releases, etc is being enforced Coordination and management of all Owner-direct vendors working with supply chain and consultants Periodic confirmation of safe construction practices by GC and vendors Initiate close out process prior to project completion, typically two to three months in advance with Document Control team, setting timelines and responsibilities Establish close out documentation requirements. Ensure receipt of all close out documents until completion, including warranties, as-builds, O&M manuals, etc. Ensure punch list, completion and final completion process through onsite Construction management team Negotiate, resolve and close out any outstanding change orders, quality issues or disputes **What You'll Need:** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Bachelor's degree (BA/BS) from four-year college or university and a minimum of 5 to 7 years of related project or 10 plus years related experience without a degree. 10 Years Mechanical Systems Management Technical Project Management or Coordination Mission Critical or Industrial facilities project management Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future. Ability to operate standard office suite of applications, have some knowledge of BIM or ACC and P6 and assist in cost and issue management. **Preferred Experience:** Hyperscale Data Center experience preferred. **Disclaimer:** _Please be advised that effective January 1, 2025, CBRE Project Management and Turner & Townsend will be consolidated into a single global business entity. As a candidate applying for a position, you should be aware that while your initial employment may be with CBRE Project Management, you will subsequently transfer to the newly formed entity that encompasses both organizations._ **Equal Employment Opportunity:** CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. **Candidate Accommodations:** CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at *************** (U.S.) and *************** (Canada). CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)

Who we are: It's pretty exciting to find yourself standing in a pivotal moment in time. It's even more exciting to be out front leading it. At QTS, our world-class data centers are supporting our customers' most strategic growth initiatives, positioning us at the forefront of today's dynamic digital transformation. As AI and cloud drive the demand for increased speed, capacity and capability, QTS has emerged as the global digital infrastructure leader, committed to connecting the world for good. Driven by purpose and fueled by a spirit of innovation, QTS designs, builds and operates some of the world's most advanced, forward-thinking data centers. QTS is a portfolio company of Blackstone. QTS is Powered by People. People who play a vital role in our company's culture, innovation and growth. People who are committed to contributing to the communities where we operate and work. People who are knowledgeable, resourceful and mission driven. Together, we do great things. Who You Are and the Impact You Will Have: The Development Project Manager - Q-Systems is primarily responsible for leading and managing Q-Systems (BMS Controls, DCIM, Security, Telecom) design, pre-construction and construction activities on multiple projects. The Project Manager will interact daily with Installation Contractors, Design Consultants, Design Engineers, Commissioning Agents, Vendors, and Data Center Operations staff and should have both written and oral communication skills commensurate with this level of regular communication. What You Will Do: Manage projects on multiple campuses and oversee design / implementation budgets, schedules, and status reports for each. Review project design to ensure compliance with QTS system standards and Basis of Design documents. Review system installation to ensure compliance with system design. Oversee commissioning efforts to confirm systems operate in compliance with QTS system standards, Basis of Design and design documents. Implement and manage multi-phased site development plans to achieve time, budget, and quality standards in a predictable fashion. Continuously update a campus master plan to provide predictable statistics in a dynamic environment. Evaluate and level pricing proposals for technology design, construction, and commissioning services. Monitor and track project schedules and manage teams to on-time completion. Identify schedule / implantation obstacles and proactively remove obstacles that are detrimental to project schedules. Establish and maintain relationships serving as liaison with key QTS stakeholders. Represent QTS interests as leader in OAC and low voltage meetings. Work with the internal development team to enhance project management processes and protocols. Develop relationship with QTS Facility Operations and Technology teams to understand their needs and deliver technologies that support facility operation's needs. What You Will Need to be Successful (basic qualifications): Bachelor's degree in Technology, Science or Engineering or equivalent professional experience. Eight or more years of professional experience in building controls, security, and/or low voltage commercial design and construction practices and procedures from conceptual development through procurement to close out. Experience with Microsoft Office suite. Be able to travel up to 50% of the time. Average travel anticipated to be every other week for 2-3 days. Other Key Skills: Experience designing technology systems for Data Centers, construction, operations, and/or facility maintenance. Project Management or Project Lead experience in large-scale projects. Direct experience in the construction of data centers, critical medical, industrial, construction, oil and gas, or large-scale technology systems. Strong knowledge of technology industry standards, procedures, and methodologies. Advance knowledge of technology systems and their integration into mission-critical environments. Basic multidisciplinary knowledge of mission critical systems, design process, pre-construction requirements, and the construction process. Proven ability to communicate complex technical issues to senior leadership or non-engineers. Excellent interpersonal skills with the ability to interface with all levels of the organization. Must be a capable, proven team player that both fosters and operates well within internal and external team environments. Able to solve problems at a tactical and functional level. Strong Verbal and Written Communication Skills. Ability to manage multiple projects simultaneously. The Perks (and these are just a few!): Q-Rest Sabbatical Employee Stock Purchase Plan QTS scholarship for dependents Eagle Club Award Trip Eligibility Paid Volunteer and Floating days Tuition Assistance, Parental Leave and Military Leave Assistance We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim. The "Know Your Rights" Poster is included here: Know Your Rights (English) Know Your Rights (Spanish) The pay transparency policy is available here: Pay Transparency Nondiscrimination Poster-Formatted QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to ************************************ and let us know the nature of your request and your contact information.

Are you a dynamic leader ready to drive high-impact commercial design projects from concept to completion? Axiom Consultants-a 100% employee-owned firm and part of Ruekert & Mielke-is seeking a Project Manager to join our growing team in the Iowa City/Cedar Rapids corridor. This position is ideal for an experienced project manager, coordinator, or job captain with a background in engineering, architecture, or construction, and a broad-based planning, design, and construction skillset in the development and construction of sites and buildings. You'll coordinate and manage in-house multidisciplinary engineering teams and work closely with architectural subconsultants to deliver thoughtful, efficient solutions for our clients. In this role, you'll independently manage a variety of large-scale commercial and private design projects across Iowa, Eastern Illinois, and Wisconsin-from planning and due diligence to construction closeout. You'll be the driving force behind schedules, coordination, and quality, ensuring smooth collaboration between in-house engineers and architectural partners. At Axiom, you'll take on challenges that demand critical thinking, emotional intelligence, and a forward-thinking approach-while growing as part of a team that truly values employee ownership. What You'll Gain: Project variety & leadership experience across commercial, private, and institutional sectors A collaborative, people-first culture that encourages creativity, mentorship, and flexibility A strong foundation for long-term professional growth and ownership Goals & Responsibilities This position includes, but is not limited to, the following duties and responsibilities: Lead multi-disciplinary project teams from planning through construction closeout Develop and manage design proposals, contracts, and project schedules Coordinate internal engineering teams and external consultants from a variety of disciplines including architectural consultants Direct deliverables throughout all design phases (SD/DD/CD) Manage client relationships and lead regular progress updates and construction meetings Ensure QA/QC of plan production and specifications (MasterFormat 3-Part) Oversee permitting, contractor coordination, and owner's representation services Administer construction documents: RFIs, submittals, ITCs, pay apps, and punch lists Participate in business development and support strategic firm growth Qualifications & Skills The ideal candidate for this position will possess the following education, experience, and abilities: Required: Associate's Degree in a related field Valid Iowa Driver's License Experience with: Bluebeam Revu, Microsoft Project, OneNote, Word, Excel, Outlook, PowerPoint Knowledge of the engineering and architectural design process, permitting, construction, and municipal standards Proven experience in team leadership, spec writing, and client coordination Exceptional communication, organizational, and problem-solving skills Ability to manage multiple tasks with a high level of professionalism and attention to detail Preferred: Bachelor's Degree (or higher) in Engineering, Architecture, or a related discipline Familiarity with ProCore, Submittal Exchange, FieldWire, and ComCheck Working knowledge of civil, structural, mechanical, and electrical engineering concepts Understanding of the International Building Code and commercial construction standards Experience in architectural/interior design coordination Benefits Axiom Consultants is proud to be 100% employee owned. Our flexible working environment, engaged culture, and in-depth training and mentoring program are just a few of the reasons why we are consistently named the Best Engineering Company of the Corridor (Iowa City - Cedar Rapids metro area). We offer a highly competitive compensation program and unique benefits, including: Employee stock ownership plan Performance bonuses Extra hours bonuses Remote/flexible hours Generous personal time off and holiday programs Health, dental, vision, life, dependent life, and disability insurance 401(k) and Roth 401(k) with employer match Flexible spending accounts Prepaid legal services Employee Assistance Program Tuition reimbursement About Us Axiom Consultants Axiom Consultants, a Ruekert & Mielke company, is a 100% employee-owned engineering firm recognized for its innovative approach to serving commercial, residential, and institutional markets. We provide full-service engineering, including comprehensive planning, design, construction services, project management, and owner's representation. As a six-time finalist and five-time winner of the Best Engineering Company of the Corridor (Iowa City - Cedar Rapids metro area), Axiom has earned a reputation for excellence, responsiveness, and efficiency. Our employee-centric culture fosters collaboration, mentorship, and professional growth, empowering our team to deliver high-quality work while maintaining a strong work-life balance. Visit ***************** to learn more. Ruekert & Mielke, Inc. Ruekert & Mielke, Inc. is a 100% employee-owned civil engineering firm that has been empowering clients and employee owners to thrive since 1946. Together with our family of firms, Axiom Consultants and Outland Design, we tackle engineering challenges for a diverse set of clients across multiple sectors including government, agriculture, and real estate. Our team of engineers, environmental scientists, and technology experts work as an extension of our clients, offering exceptional planning, design, and construction management services. Combining experience, vision, and innovative technology, R/M serves as a trusted infrastructure ally to help “make community possible.” Visit ********************* to learn more. Learn how you can “make community possible” as an employee owner at R/M! Watch Video

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve. Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies Certified as a Great Place to Work Fortune Best Workplaces in Financial Services & Insurance Implementation Project Manager **PRIMARY PURPOSE** **OF THE ROLE** To serve as the subject matter expert (SME) of a single line of business; disability, leave of absence or ADA, and responsible for the implementation of the line of business for new or existing clients ensuring product quality and regulatory standards compliance. **ESSENTIAL RESPONSIBILITIES MAY INCLUDE** + Acts as the SME of a business line; implements new programs ensuring the client's expectations are met. + Maintains a deep understanding of the business line's processes, functions, technology and regulatory compliance. + Serves as a project manager and process owner for all components of a new client implementation. + Understands new program designs, processes, client expectations and partner relationships recommending changes as needed. + Educates clients and colleagues on new programs on technical processes and requirements. + Plays a key role in maintaining client relationships; assists in new business productions. + Travel is required up to 25%. **QUALIFICATIONS** Bachelor's degree or equivalent from an accredited college or university preferred. Six (6) years of related experience or equivalent combination of education and experience required to include two (2) years of claims management, managed care or other related experience. **Skills & Knowledge** + In depth knowledge of claims management, managed care and/or absence management processes and procedures + Excellent oral and written communication, including presentation skills + PC literate, including Microsoft Office products + Analytical and interpretive skills + Strong organizational skills + Excellent interpersonal skills + Excellent negotiation skills + Ability to work in a team environment + Ability to meet or exceed Performance Competencies WORK ENVIRONMENT When applicable and appropriate, consideration will be given to reasonable accommodations. Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines Physical: Computer keyboarding, travel as required Auditory/Visual: Hearing, vision and talking **NOTE** **:** Credit Security Clearance, confirmed via a background credit check, is required for this position. _As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is $65,000 - $75,000 A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits._ The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time. \#LI-TS1 #LIREMOTE Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace. **If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.** **Sedgwick is the world's leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company's expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see** **sedgwick.com**

Job DescriptionDescription: Service Delivery Manager BUSINESS UNIT: BeyondReach FUNCTION: Service REPORTS TO: Director of Service Delivery CLASSIFICATION: Exempt EDUCATION: Bachelor's Degree Preferred EXPERIENCE: 5+ years' experience preferred Who We Are Looking For BeyondReach, a CCR company provides connectivity to any location, no matter how remote or complex, specializing in the hard-to-reach locations. We are searching for a highly motivated, dedicated, and experienced team member who understands the importance of business relationships to deliver our vision. Who has the ability to adjust quickly to changing conditions, relishes tackling challenges in a fast-paced environment and delivers results with confidence, collaboration and determination. Our ideal candidate thrives in an innovative and agile environment, is a go-getter who works collaboratively and partners across matrixed teams to plan, implement and support our technology by developing strong relationships. As Service Delivery Manager this role will be responsible for overseeing the delivery of services to clients, ensuring that all contractual obligations are met and service levels are maintained. The Service Delivery Manager will work closely with their team as well as cross matrix teams to ensure services are delivered efficiently on time and within budget. What You'll Accomplish and Experience Independently oversee service delivery process to ensure all services are delivered to agreed-upon SLAs (Service Level Agreements) Manage service delivery team, ensuring projects are consistently completed on time and within budget Monitor service performance to ensure quality standards are being met and take appropriate action where necessary Serve as the primary customer contact for all service delivery matters, confidently resolving issues and escalations Build and sustain strong client relationships through proactive communication and self-directed engagement that supports high satisfaction. Conduct regular service reviews with clients to discuss performance, address concerns, and plan for future needs. Collaborate with cross functional teams review technical and operational items and identify opportunities to improve service delivery processes, tools, and methodologies Balance a strong drive for measurable results with disciplined process adherence, ensuring outcomes are achieved efficiently, consistently, and with long-term scalability Review and maintain all documentation on standard procedures to maintain accuracy Implement best practices in service delivery and project management, introducing improvements based on independent evaluation and industry insights Drive initiatives to improve client satisfaction Lead and mentor the service delivery team by providing clear guidance, independent decision-making, and consistent support Provide training and development opportunities for team growth Desirable Previous Experience Demonstrated experience working within an agile environment Proven ability to perform under pressure and consistently meet deadlines Strong analytical skills with the ability to interpret data and drive informed business decisions Leadership experience, including managing and motivating teams Solid understanding of telecommunications and internet technologies Proven track record in vendor-based project management within the telecom industry Exceptional communication skills, both internal and client-facing Demonstrated problem-solving and analytical capabilities applicable across diverse business challenges Excellent organizational skills, with keen attention to detail and ability to manage multiple priorities Ability to apply critical thinking independently to resolve project issues High level of energy, drive, and passion for delivering end-to-end excellence and enhancing customer experience Flexible team player with a willingness to adapt to shifting priorities Strong business acumen, supported by a relevant business degree Commitment to continuous learning and professional development Why BeyondReach CCR, the parent company of BeyondReach, is a privately held corporation that was founded in 1986 that provides technology services to large and small businesses nation-wide from our location in Cedar Rapids, IA. Our achievements include: Nationally recognized as “Great Place to Work” - 10 years in a row 10-years consecutively listed on Inc. 5000 - Fastest Growing Privately Owned Companies in America 13x top 100 listing on MSPMentor 501 internationally Nationally awarded Platinum HIRE Vets Medallion 4x TAI IT Service Provider of the Year Learn more about CCR and our values: ************************* Learn more about BeyondReach: *************************** CCR offers a unique work-life balance and environment. Our competitive benefits package includes free daily lunch for onsite employees in Cedar Rapids, gym membership reimbursement, health, dental, and vision insurance, paid time off and paid holidays, a 401k program, quarterly profit sharing, short & long term disability and life insurance and lots of development opportunities to help you grow your professional career. Learn about our culture: ********************************************************** Requirements:

Job Family IT - General About Us At Transamerica, hard work, innovative thinking, and personal accountability are qualities we honor and reward. We understand the potential of leveraging the talents of a diverse workforce. We embrace an environment where employees enjoy a balance between their careers, families, communities, and personal interests. Ultimately, we appreciate the uniqueness of a company where talented professionals work collaboratively in a positive environment - one focused on helping people look forward and plan for the best life possible while providing tools and solutions that make it easier to get there. Who We Are We believe everyone deserves to live their best life. More than a century ago, we were among the first financial services companies in America to serve everyday people from all walks of life. Today, we're part of an international holding company, with millions of customers and thousands of employees worldwide. Our insurance, retirement, and investment solutions help people make the most of what's important to them. We're empowered by a vast agent network covering North America, with diversity to match. Together with our nonprofit research institute and foundation, we tune in, step up, and are a force for good - for our customers and the communities where we live, work, and play. United in our purpose, we help people create the financial freedom to live life on their terms. What We Do Transamerica is organized into three distinct businesses. These include 1) World Financial Group, including Transamerica Financial Advisors, 2) Protection Solutions and Savings & Investments, comprised of life insurance, annuities, employee benefits, retirement plans, and Transamerica Investment Solutions, and 3) Financial Assets, which includes legacy blocks of long term care, universal life, and variable and fixed annuities. These are supported by Transamerica Corporate, which includes Finance, People and Places, General Counsel, Risk, Internal Audit, Strategy and Development, and Corporate Affairs, which covers Communications, Brand, and Government and Policy Affairs. Transamerica employs nearly 7,000 people. It's part of Aegon, an integrated, diversified, international financial services group serving approximately 23.9 million customers worldwide.* For more information, visit transamerica.com. Summary Enterprise Technology (formerly Global Technology Services) is a global organization within Transamerica. We provide dedicated support to Transamerica and we bring all of Aegon's business units together through the use of technology. We provide the backbone - the infrastructure - for how everything works. We're creating the company's AI environment, building a flexible 'cloud experience' for internal hosting services, designing frameworks for data governance and management, and ensuring the security and stability the company's technology. In short, we enable the business units to move more quickly and deliver to our clients in the best possible way. Whether customers are interested in insurance products or annuities or financial services, we're here to ensure they don't have to worry whether their information is safe. The people we employ are incredibly diverse, both in terms of backgrounds and skill sets. There are over 1,000 of us representing a dozen or so nationalities and located in the UK, the US, the Netherlands, and Hungary, Spain, and Hong Kong. Our global teams are comprised of experts in the areas such as application development, information security, infrastructure services, data & analytics, risk & controls, procurement, program management, and architecture. With the breadth of functions within Enterprise Technology, individuals can pursue a wide variety of careers, and we have a focus on supporting employees' development. In particular, our Talent Marketplace enables colleagues to take on gigs to broaden their experience and try out different responsibilities, which can be extremely rewarding. The most important quality in the people who join us is curiosity. A lot of what we do is problem solving, requiring colleagues to take what they know and apply it to new situations. We have many mature processes, but we're always looking for opportunities to improve, so we want people who are naturally inquisitive and confident enough to challenge the way we do things. Technology is constantly, rapidly changing - we need you to help us continue to change with it. The Senior Director of IT Platform Services is a strategic leadership role responsible for the global vision, delivery, and governance of enterprise platforms that enable agile, scalable, and high-quality technology delivery. This includes ownership of ServiceNow, Jira/Atlassian suite, the Testing Center of Excellence (TCoE), and CI/CD tooling and adoption. The role will lead a global team and partner with engineering, operations, security, and business stakeholders to drive platform innovation, automation, and operational excellence. Responsibilities Strategic Leadership & Vision * Define and execute the global strategy for IT platform services aligned with enterprise architecture and digital transformation goals * Champion platform modernization, automation, and DevOps/Agile enablement across the organization * Serve as a thought leader and advisor to executive leadership on platform capabilities and innovation ServiceNow Platform Ownership * Lead the global delivery and lifecycle management of ServiceNow, including ITSM, ITOM, HRSD, and custom applications * Drive platform governance, performance, and expansion into new business domains * Ensure alignment with ITIL practices, security, and compliance standards Jira & Agile Tooling Governance * Oversee the enterprise-wide configuration, standardization, and integration of Jira and the Atlassian ecosystem * Establish governance models, usage standards, and reporting frameworks to support agile at scale * Partner with product and engineering teams to optimize workflows and delivery velocity Testing Center of Excellence (TCoE) * Lead the TCoE to define enterprise testing strategies, automation frameworks, and quality metrics * Promote shift-left testing, continuous testing, and test data management practices * Ensure consistent quality assurance practices across all delivery teams and geographies CI/CD Tooling & DevOps Enablement * Own the strategy and implementation of CI/CD pipelines and toolchains (e.g., Jenkins, GitLab, Azure DevOps) * Drive adoption of DevSecOps practices and continuous delivery capabilities across engineering teams * Ensure tooling supports secure, scalable, and efficient software delivery pipelines Team Leadership & Global Delivery * Build and lead a high-performing global team of platform engineers, architects, and service owners * Foster a culture of innovation, accountability, and continuous improvement * Manage vendor relationships, budgets, and service delivery metrics Stakeholder Engagement & Change Management * Act as a key liaison between IT, business units, and engineering teams to ensure platform alignment with business needs * Lead change management, training, and communication strategies to drive adoption and value realization * Report on platform KPIs, ROI, and strategic outcomes to executive stakeholders Qualifications * Bachelor's degree in related field or equivalent training/experience required. * Minimum of 12 years experience in financial services and minimum of 5 years previous leadership required. * Experience in IT leadership roles, with deep expertise in enterprise platforms, DevOps, and agile delivery * Proven track record of leading global teams and delivering platform transformation at scale * Strong knowledge of ServiceNow, Jira/Atlassian, CI/CD tools, and enterprise testing practices * Experience in regulated or complex environments (e.g., finance, healthcare, manufacturing) is a plus * Exceptional leadership, communication, and stakeholder management skills Preferred Qualifications * MBA or equivalent business acumen preferred * ServiceNow Certified Implementation Specialist or Architect * Atlassian Certified Jira Administrator * SAFe Program Consultant (SPC) or equivalent Agile certification * DevOps Leader or CI/CD-related certifications (e.g., GitLab, Jenkins, Azure DevOps Working Conditions * Hybrid Office Environment Compensation * The Salary for this position generally ranges between $195,000 - $250,000 annually. Please note that the salary range is a good faith estimate for this position and actual starting pay is determined by several factors including qualifications, experience, geography, work location designation (in-office, hybrid, remote) and operational needs. Salary may vary above and below the stated amounts, as permitted by applicable law. * Additionally, this position is typically eligible for an Annual Bonus based on the Company Bonus Plan/Individual Performance and is at the Company's discretion. Applicants must possess legal authorization to work for our company in the U.S. without the need for immigration, sponsorship or otherwise serving as an employer of record for immigration employment purposes. At this time, this role is not eligible for immigration-related employment authorization sponsorship. This is a hybrid position requiring three days in office per week in one of our hub locations. Relocation assistance will not be provided for this position. This is not a contract of employment nor for any specific job responsibilities. The Company may change, add to, remove, or revoke the terms of this job description at its discretion. Managers may assign other duties and responsibilities as needed. In the event an employee or applicant requests or requires an accommodation to perform job functions, the applicable HR Business Partner should be contacted to evaluate the accommodation request. What We Offer For eligible employees, we offer a comprehensive benefits package designed to support both the personal and financial well-being of our employees. Compensation Benefits * Competitive Pay * Bonus for Eligible Employees Benefits Package * Pension Plan * 401k Match * Employee Stock Purchase Plan * Tuition Reimbursement * Disability Insurance * Medical Insurance * Dental Insurance * Vision Insurance * Employee Discounts * Career Training & Development Opportunities Health and Work/Life Balance Benefits * Paid Time Off starting at 160 hours annually for employees in their first year of service. * Ten (10) paid holidays per year (typically mirroring the New York Stock Exchange (NYSE) holidays). * Be Well Company holistic wellness program, which includes Wellness Coaching and Reward Dollars * Parental Leave - fifteen (15) days of paid parental leave per calendar year to eligible employees with at least one year of service at the time of birth, placement of an adopted child, or placement of a foster care child. * Adoption Assistance * Employee Assistance Program * College Coach Program * Back-Up Care Program * PTO for Volunteer Hours * Employee Matching Gifts Program * Employee Resource Groups * Inclusion and Diversity Programs * Employee Recognition Program * Referral Bonus Programs Inclusion & Diversity We believe our commitment to diversity and inclusion creates a work environment filled with exceptional individuals. We're thrilled to have been recognized for our efforts through the Human Rights Campaign Corporate Equality Index, Dave Thomas Adoption Friendly Advocate, and several Seramount lists, including the Inclusion Index, 100 Best Companies for Working Parents, Best Companies for Dads, and Top 75 Companies for Executive Women. To foster a culture of inclusivity throughout our workforce, workplace, and marketplace, Transamerica offers a wide range of diversity and inclusion programs. This includes our company-sponsored, employee-driven Employee Resource Groups (ERGs), which are formed around a shared interest or a common characteristic of diversity. ERGs are open to all employees. They provide a supportive environment to help us better appreciate our similarities and differences and understand how they benefit us all. Giving Back We believe our responsibilities extend beyond our corporate walls. That's why we created the Aegon Transamerica Foundation in 1994. Through a mix of financial grants and the volunteer efforts of our employees, the foundation supports nonprofit organizations focused on the things that matter most to our people in the communities where we live and work. Transamerica's Parent Company Aegon acquired the Transamerica business in 1999. Since its start in 1844, Aegon has grown into an international company serving more than 23.9 million people across the globe.* It offers investment, protection, and retirement solutions, always with a clear purpose: Helping people live their best lives. As a leading global investor and employer, the company seeks to have a positive impact by addressing critical environmental and societal issues, with a focus on climate change and inclusion and diversity. * As of December 31, 2023

The 20 LLC is a nationwide Managed Service Provider (MSP) and MSP growth platform that partners with both general businesses and IT service companies across the country to deliver world-class technology solutions and support. We are passionate about fostering a collaborative, innovative environment where our team members and clients can thrive. We are looking for a hard-working Information Technology Support Desk Technician to provide remote support to our clients nationwide. The right candidate will be responsible for providing technical support related to computer systems, hardware, software, applications, and more. This person will respond to tickets via a ticketing system, analyze the issues, isolate the problems, and implement the solutions. This person will be comfortable talking on the phone, supporting customers, and have a good general understanding of business technology. This position is 100% onsite, in-office. Responsibilities: * Identify, analyze, and resolve common technical issues, questions, and problems that occur in workstations, mobile devices, operating systems, software, hardware, and peripherals * Manage ticket queue to ensure timely resolution * Provide customer support using remote connection software * Provide thorough documentation on each customer interaction * Prioritize ticketing system flow by following SOPs and KB articles for resolution * Meet or exceed KPI goals * Troubleshooting of the following, though not limited to: * Advanced desktop issues * VPN connectivity * Entry-level server support * Hardware issues * Line of business support Requirements: * IT Fundamentals and A+ certifications, or equivalent professional experience * 1+ year of professional help desk experience * Strong customer service skills * High attention to detail * Ability to follow instructions and policies * Ability to adapt to changing and fast-moving environments * Strong phone skills Benefits: * Comprehensive benefits, including medical, dental, vision, supplemental coverage, plus HSA/FSA options * Competitive 401(k) participation with up to 4% contribution match * Certification reimbursement to support your continued development * Meaningful opportunities for advancement within a growing organization * A culture built on drive, accountability, collaboration, and excellence Physical Requirements This role primarily involves working in an office environment with regular use of a computer and phone. Candidates should be able to: * Sit or stand for extended periods * Use hands and fingers for typing and computer work The statements contained in this job description are intended to describe the general nature and level of work being performed by associates assigned to the job. They are not intended to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the individual(s) holding this position.