IT Support Lead / Manager - IT Services
Information technology manager job in New York, NY
Leading writer of Property & Casualty Reinsurance seeking an IT Lead/ Manager - IT Support Services in their NY office managing strategic initiatives and workflows, communications and team requirements for the global operations team. I have been supporting this client for 20+ years, and I can sincerely say they have the best, most employee centric, corporate culture of any client I've worked with. Their global team shares a passion for solving their customers' problems through a collaborative and entrepreneurial culture that empowers employees and rewards creative thinking.
This is an in office position located in midtown Manhattan very close to all major transportation hubs.
For over three decades, the firm has helped its clients manage the risks of operating in a volatile and uncertain world. They're experts in Property, Casualty, Specialty, Cyber and Credit reinsurance, consistently recognized for the innovative way they combine data, experience and technology to understand and manage large and complex risks across the world. They are also a business with a real social purpose - we help protect communities around the globe and enable prosperity for all. Our purpose drives us forward every day as we seek solutions to some of the world's most complicated challenges.
About the Position
Reporting directly to the AVP, IT Services Delivery Manager and will be based in our New York office. Will have select travel to other US and Europe offices as needed and as per business/project requirements. This role is part of our global IT support function and is responsible for providing first to fourth line technical support to end users across the organization. The successful candidate will play a key role in ensuring a seamless and responsive IT experience for our employees.
Key Relationships
Reports to: AVP, IT Services Delivery Manager
Key Stakeholders: IT Support members, Internal end users, Remote End Users, IT Security Operations and IT Infrastructure.
Key Partners: Global IT support teams, third-party vendors, and service providers
Key Responsibilities
Support the IT Service Delivery Manager in leading the IT Support team, ensuring alignment with business priorities, SLA adherence, and compliance with global service standards.
Oversee BAU operations including ticket management, procurement, invoice processing, onboarding/offboarding, and patching cycles, while mentoring team members for consistent execution and knowledge transfer.
Provide oversight and direction to IT members and direct reports, to ensure members are focused on items that are important to the business and aligns with IT service delivery.
Deliver expert-level support for Windows 10/11, mac OS, Microsoft365, enterprise applications, and advanced server OS environments.
Perform advanced diagnostics, repair, and integration for desktops, laptops, mobile devices, printers, peripherals, and server hardware.
Manage full user lifecycle, including permissions, access control, provisioning, and policy enforcement across Active Directory, Exchange, and Azure AD.
Collaborate with local IT members, architecture and operations teams to resolve technical issues and manage resources for high-quality end-user support.
Lead resolution of complex, cross-system issues through root cause analysis and appropriate resource engagement.
Oversee hardware lifecycle management and automation, ensuring device and data security and integrity.
Provide local and global support, acting as smart hands for IT functions during installations and advanced troubleshooting.
Maintain vendor and supplier relationships to support operational efficiency and compliance.
Enforce IT policies and ensure global teams adhere to standards and compliance requirements.
Research emerging technologies and recommend solutions to enhance service delivery.
Lead training, coaching, and mentoring initiatives to build team capabilities and foster continuous development.
Analyze support trends and team performance to identify improvement opportunities.
Conduct system health checks and reporting, proactively addressing monitoring gaps.
Act as content steward by maintaining troubleshooting records, contributing to the knowledge base, and creating/delivering training materials and sessions.
Build strong stakeholder relationships and drive collaboration across functional groups, serving as a role model for the team.
Serve as Incident Response Technical Manager for endpoint-related incidents, ensuring swift and effective resolution.
Provide out-of-office support, including queue monitoring, basic issue resolution, and acting as a backstop resource when needed.
Accountable for driving vulnerability remediation and ensuring security SLAs are met, guiding IT members in addressing identified risks.
Design, document, and remediate ITSM and Hardware Asset Management (HAM) processes.
Participate in disaster recovery planning, testing, and execution.
Rotate with Level 3 & 4 analysts for scheduled server patching maintenance windows.
Mentor and coach global team members.
Candidate Qualifications:
Required:
5+ years of experience in a technical support or helpdesk environment.
Proficiency in supporting Windows and Mac OS X operating systems.
Experience with Mac device deployment, management, and security compliance.
Familiarity with Microsoft365, Active Directory, and basic networking concepts.
Experience using SCCM, Patch My PC, or Altiris SMA for software deployment and patch management.
Strong communication and customer service skills.
Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
A relevant IT certification (e.g., ITIL Expert, advanced certifications such as Azure, VMware, etc.) is a plus.
Preferred:
Bachelor's or higher, with specialized training. Build management skills.
ITIL Expert, advanced certifications or experience with ITSM tools (e.g., ServiceNow, Jira Service Desk).
Exposure to mobile device management (MDM) platforms.
Deep understanding with Apple Business Essentials and MS Intune integration/platform support.
Experienced scripting knowledge (e.g., PowerShell)
Information Technology Manager
Information technology manager job in New York, NY
TSA Financial LLC (TSAF), a U.S. broker-dealer affiliate of Toss Securities, recognized as one of the fastest growing brokerages in Korea and a leading firm in overseas stock commission revenue, has recently opened its New York office as part of Toss's global expansion. Toss is widely regarded as one of Korea's most innovative fintech brands, and TSAF is actively building its U.S. trading operations under FINRA regulation.
We are seeking experienced IT Manager to join our growing team. This role offers an exciting opportunity to contribute to the expansion of a dynamic brokerage firm while advancing your career in the U.S. financial markets.
Key Responsibilities
Manage and operate company wide IT infrastructure including email systems, PCs, servers, networks, and VDI
Implement and maintain firewall policies, VPNs, and wireless network environments
Evaluate and introduce IT solutions and tools that improve reliability, security, and business productivity
Ensuring all systems used for communication, storage, and backup meet SEC and FINRA requirements
Provide day to day IT support for employees, troubleshooting issues with devices (PCs, monitors, printers, etc.) and software
Manage IT hardware and software assets, licenses, and procurement
Deliver smooth IT setup for new hires and offboarding processes for departing employees
Manage user accounts and permissions across SaaS platforms (Google Workspace, Office 365, Slack, JIRA, etc.)
Establish and enforce IT security policies and procedures to ensure secure access and compliance
Monitor risks and proactively mitigate vulnerabilities in systems and networks
Manage relationships with IT vendors and external service providers
Lead IT related projects including infrastructure upgrades, SaaS rollouts, and process automation
Collaborate with compliance department during regulatory audits or cybersecurity examinations
Qualifications
5-7 years of IT operations experience across infrastructure and end-user support
Proficiency with Windows and Mac environments, server and network management
Experience in a FINRA-regulated or other financial institution a plus.
Experience with SaaS platforms (Google Workspace, Office 365, Slack, Jira, etc.)
Hands-on expertise in firewall, VPN, and wireless network setup and administration
Strong troubleshooting and problem-solving skills
Excellent communication and interpersonal abilities; capable of supporting employees at all levels
Bachelor's degree in computer science, Information Technology, or related field
Relevant IT certifications (e.g., CompTIA Network+, Microsoft Certified: Azure Administrator, CCNA) preferred
Proficiency in the Korean language preferred
Equal Opportunity Employer
TSA Financial is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.
Technical Support Manager
Information technology manager job in Inwood, NY
Audiosavings is an industry-leading online retailer specializing in high-quality audio equipment across multiple categories. With a strong presence in the e-commerce space, we serve a diverse customer base ranging from casual listeners to professional DJs and audio engineers. Our mission is to deliver premium sound solutions with unmatched value and speed, supported by a dedicated and knowledgeable team.
Our extensive product portfolio includes:
· Car Audio: Amplifiers, speakers, subwoofers, and more
· Marine Audio: Weatherproof speakers, amplifiers, wired systems, and receivers
· Pro Audio & DJ Equipment: PA speakers, amplifiers, lighting systems, microphones, and protective cases
· Recording Equipment: Studio monitors, audio interfaces, mixers, headphones, and microphones
· Lighting: Stage Lighting, DJ Lighting and FX Lighting
We continue to grow rapidly and innovate within the audio space, making this an exciting time to join our team.
Key Responsibilities
Lead and supervise a team of customer and technical support agents; oversee scheduling, coaching, performance reviews, and daily operations
Serve as primary point of escalation for complex technical inquiries or dissatisfied customers
Directly report to the CEO and provide regular updates on team performance, customer trends, and opportunities for improvement
Set and track KPIs (e.g., response time, CSAT, first-contact resolution) and implement strategies to meet and exceed targets
Create and lead training programs for onboarding and continuous team development, especially around audio equipment troubleshooting and e-commerce systems
Regularly analyze Zendesk metrics to identify trends, inform hiring needs, and prioritize process improvements
Oversee the creation and maintenance of internal knowledge base articles and customer-facing FAQs
Partner with warehouse, tech, and returns teams to streamline cross-departmental issue resolution
Contribute to long-term strategy planning, system upgrades, and organizational scaling
Ideal Candidate Profile
3-5+ years of customer service or technical support experience, with 1-2+ years in a leadership or supervisory capacity
Proven experience running Zendesk (or equivalent platform) as a system admin or power user
Strong knowledge of car audio, live sound, DJ, or recording equipment
E-commerce experience preferred, especially in high-volume order environments
Clear, confident communicator with excellent interpersonal skills
Strong organizational and multitasking capabilities
Track record of identifying and implementing process improvements
Experience managing remote teams is a plus
Self-starter with the ability to thrive in a fast-paced, entrepreneurial setting
Job Type: Full-time
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Ability to Commute:
Inwood, NY 11096 (Required)
Ability to Relocate:
Inwood, NY 11096: Relocate before starting work (Preferred)
Work Location: In person
Capital Markets IT Americas Head (NYC Based)
Information technology manager job in New York, NY
Capital Market IT (CMI) oversees the information systems for Global Markets Division (and affiliated partner support functions) covering all capital markets domains (from pre-trade to post trade through risk management and regulatory reporting). CMI covers all IT activities, ensuring applicative support to end-users, maintenance and evolution of the information system including ambitious and innovative transformation programs to accompany business growth. Capital Market IT teams are distributed across the world, currently in Paris, London, Hong Kong, Singapore and New York.
Capital Market IT is looking to reinforce its presence in the Americas, consolidating and reinforcing its Run and Build teams with ambitions to support Americas business growth.
As such, CA-CIB Americas IT is hiring its Head of Americas Capital Market IT in New York who will be responsible for putting in place a resilient and sustainable setup to support Capital Market information system for the Americas with CMI global support.
Local reporting to: Head of GIT - CIO Americas
Functional reporting to: Global Head of Capital Markets IT
The Head of CMI Americas will be a permanent member of CMI board.
Key Responsibilities
Manage and lead Capital Market IT Americas teams ensuring the right balance between business needs and skills
Put in place and maintain the proper Run and Build setup
Build and adjust sourcing capacity given business and IT requirements and constraints
Contribute to proper onboarding of the staff
Develop and accompany talents in their mission
Foster an environment of trust and empowerment
Focus teams on delivery based on business value and core IT capacities
Promote strong proximity with the business
Promote a culture of continuous improvement
Identify cost rationalization through simplifications, improvement or efficiencies.
Be a gatekeeper of IT strategy in line with CMI Master Plan
Be a communication vector of this strategy to the business and locally to GIT and make sure alignment between projects and target plan
Guarantee a high-quality production service and a proactive follow-up of incidents and remediation actions
Ensure best practices for production follow-up, monitoring and tracking are respected as well as a very proactive follow-up of incidents (applicative or infrastructure) and related action plans
Ensure integrity of all systems - including out of hours support (24/7), where required.
Ensure an accurate, exhaustive and transparent reporting
Ensure management of obsolescence and vulnerabilities on the scope of applications covered locally
Ensure coordination with external parties (Vendors, US financial market infrastructure ...)
Ensure local and global enhancements and projects deliveries
Work on continuously improving the environment and bring efficiencies
Maintain and improve service quality.
Coordinate with teams onshore/nearshore, third parties or Head Office for operations and projects.
Gain knowledge on the application functional and technical components.
Gain advanced knowledge of the functional architecture of Capital Market Information Systems.
Be a trusted partner for the business and support functions
Be identified by the business as a key partner on business initiatives and IT advisory and strategy
Ensure all projects and activities are executed within GIT / CMI quality and reporting standards
Provide transparency on project / production statuses to business partners and warn on any potential milestone postponement / budget overshoot risks and propose mitigation solutions
Manage the local budget of CMI and allocate the appropriate execution capacity
Set up a local governance with the business to provide local and global updates and health statuses on projects and production
Ensure alignment with local and regulatory policies and procedures
Be point of contact of Auditors and Regulators for Capital Market Information system.
Ensure all U.S. Regulatory (FINRA, Federal Reserve, DFS) requirements are met.
Ensure compliance with IT Control plan
Ensure the respect of policies and procedures of the organization
Management and Reporting
Direct and indirect of 17 to 20 internal and external staff
Functional supervision and management of Near shore proxy Capital Market IT team, including Capital Market IT Americas Head deputy in Montreal.
Key Internal contacts
Worldwide IT organization
Any business line and support functions involved in projects, more specifically GMD, Capital Market operations, Finance, Risk and Compliance
Key External contacts
Any external provider involved in Build and Run such as Genpact, Cap Gemini, FIS, Mysis, as well as the Head Office.
Experience Required:
12 - 15 years of relevant experience
Proven successful experience in a Capital Market IT environment as a manager in both Run and Build setup
Knowledge of Capital Market activities (namely e-trading, pricing, booking)
Experience in an Onshore/Offshore model preferred
Experience in an international environment preferred
Specialist Training Required:
Project management preferred
ITIL Foundation preferred
Approved Person Registration:
FINRA Series 99 - Operations Professional Exam (Obtention required 6 months after joining the role)
FINRA Series 27 - Financials and Operations principal
Skills & Knowledge Requirements:
Strong IT skills with appetite for functional subjects and business processes
Good understanding of Information systems underlined IT infrastructure
Soft skills:
Leadership
Team player
Strong written and verbal communication
Good organizational skills with attention to details
Ability to analyze and summarize information
Ability to work autonomously
Comfortable in working with multiple teams across locations with excellent inter-personal skills.
Organization, delegation, ability to provide technical guidance.
Ability to take efficient decisions / Result-oriented mindset
Business continuity /Disaster Recovery management preferred
Vulnerabilities management and remediations preferred
French language skills a plus
IT Infrastructure Operations Director
Information technology manager job in New York, NY
We are seeking an IT Infrastructure Operations - Director to oversee the daily management and performance of all IT infrastructure elements. This includes servers, networks, storage systems, security tools, backup solutions, operating systems, virtualization, replication technologies, utility software, server-based applications, database environments, and all network-connected devices and applications.
This is a full-time/Permanent role with bonus and benefits and a 4 days a week onsite in NYC.
Must be a local candidate.
This role is a for a global financial firm. Experience in financial services industry is required.
For more info about the role, please send your updated resume and we will reach out to discuss the role in more detail.
Retail Security Systems Manager
Information technology manager job in White Plains, NY
We're looking for a Retail Security Systems Manager to join our team and oversee the security of our growing network of over 1,500 retail stores.
In this role, you'll be responsible for the full lifecycle management of our proprietary alarm system. We're a highly technical company that monitors our own systems, so you won't be dealing with third-party vendors. Instead, you'll be the expert, ensuring our systems are not only running smoothly but also evolving to meet our needs. This is a unique opportunity to directly impact the security of our stores and the safety of our employees.
Responsibilities:
System Management: Be the subject matter expert for our in-house security system, ensuring it's operating optimally across all 1,500+ locations.
Expansion & Implementation: Manage the rollout of the alarm system to new stores as we continue to grow.
Performance Monitoring: Proactively monitor system health and resolve any issues to minimize downtime.
Data & Analytics: Use system data to generate analytics and identify potential security vulnerabilities or trends. You'll work with other teams to turn this data into actionable insights that improve our overall security posture.
Troubleshooting: Provide high-level support to our field teams for any system-related issues.
Process Improvement: Develop and refine processes to streamline system management, maintenance, and expansion.
Qualifications:
A strong background in managing large-scale alarm or security systems.
Experience with data analysis and the ability to turn raw data into meaningful insights.
Excellent project management skills and the ability to manage multiple projects at once.
Strong problem-solving skills and a proactive approach to system maintenance.
A high degree of technical proficiency with security hardware and software.
Great communication skills, with the ability to explain complex technical concepts to a non-technical audience.
Mavis Discount Tire is an Equal Opportunity Employer
Consistent with our commitment to the principle of equal employment opportunity for all individuals, we enforce a zero tolerance policy on discrimination at Mavis. Employment decisions are made without regard to an applicant's or employee's actual or perceived membership in any category or status protected by applicable federal, state or local law. Where appropriate, Mavis may provide reasonable accommodation, in order for an otherwise qualified individual to perform the essential functions of the position.
Mavis does not seek salary history information from applicants.
Field CTO for Next OpenAI-Caliber, Cutting-Edge AI Company (ex-Microsoft, DeepMind, Google, Salesforce, Stanford, CMU, Duke, IIT)
Information technology manager job in New York, NY
We're hiring a Elite top 0.01% technical leader to join our stealth-mode AI startup on a mission to build the next $100B+ AI company. This is your moment to operate at the forefront of innovation, moving faster than Frontier AI giants-with full autonomy, velocity, and impact.
About Us
We are a US-based stealth AI company (HQ in NYC & SF/Palo Alto), founded by the former Head of AI Products at Microsoft, with a team that includes:
Deep technical DNA: Stanford MS, CMU PhD, Stanford undergrad, Duke, IITs etc.
Experience across DeepMind, Google, Microsoft, Salesforce with multiple unicorn exits including recent $700M+ AI exit
Advisors include: Founding team at Google, Former CXO at Verizon (reporting to CEO), Founding CXO of the world's largest startup accelerator etc.
Early investors: leaders from Microsoft, Google, Amazon, Salesforce, Fortune 15 etc.
We're building a new category of AI-native systems already being piloted with prominent enterprise customers with significant interest from both top-tier VCs and Fortune 500 transaction teams
What You'll Do
Architect cutting-edge AI systems from first principles
Build at groundbreaking speed-from prototype to real-world deployments
Engage directly with enterprise design partners, translating feedback into breakthrough product features
Collaborate cross-functionally with product, GTM, and strategic advisors to shape the company's technical and commercial trajectory
Who You Are
PhD, MS, or Undergrad from Stanford, MIT, CMU, IIT-B/D/K, or equivalent
Strong foundation in Computer Science, AI/ML, Compound AI systems, distributed systems, AI Agents, advance Reasoning models etc.
Experience at Frontier AI labs or elite engineering orgs (e.g., OpenAI, Anthropic, Google, DeepMind, Microsoft, , Salesforce, AI Unicorns etc.)
Clear communicator and strategic thinker who thrives in high-agency, zero-to-one environments
Title flexibility: Field CTO, VP Engineering, or Co-Founder track
You will be a core leader shaping one of the most ambitious AI companies of this decade
📍 Location
NYC or SF / Palo Alto preferred (Open to other locations for exceptional talent)
Why Now?
As the world accelerates toward AGI, this is your chance to:
Be at the forefront of innovation
Build foundational AI with first-mover advantage
Help create the next $100B+ AI company alongside a legendary team
Warm intros preferred via shared alumni networks or mutual connections.
Only apply if you're ready to build at full velocity
Director of Information Technology
Information technology manager job in New York, NY
Global retailer (based in NYC) is looking for a Director of IT.
As the Director of IT you will be leading and implementing IT strategy, managing the IT department and staff, and overseeing infrastructure, security, and budgets. Key responsibilities are aligning technology with business objectives, ensuring cybersecurity and compliance, and managing hardware, software, and vendor relationships. You will be responsible for managing technical support, and reporting on IT performance to executive leadership.
Qualifications
Education: Bachelor's degree preferred
Required experience: 5+ years directly managing IT Support professionals including IT Support leaders/managers.
Technical skills / abilities:
Full understanding of MS Office Suite/0365/Active Directory troubleshooting. ServiceNow ticketing system, Windows Servers and Cisco Networking protocalls.
Personal skills
Excellent written and verbal communication skills.
Strong problem-solving skills and working knowledge of project management tasks.
Ability to work in a diverse, dynamic environment and effectively collaborate across teams.
Exceptional people skills with demonstrated ability to work with both a technical and functional audience.
Director of Information Technology
Information technology manager job in New York, NY
ABOUT THE ROLE
We're looking for an experienced IT Director to lead our technology function and support our fast-moving, multidisciplinary teams across multiple global locations. You will ensure our studio's infrastructure, systems, and tools are robust, secure, and optimized to help our teams deliver exceptional work-from concept through production and installation.
We are a 150-person global creative studio bringing together designers, strategists, technologists, innovators, and production teams across several markets. Our work spans brand experiences, retail environments, digital innovation, immersive installations, and integrated campaigns for world-class clients.
KEY RESPONSIBILITIES
IT Strategy, Infrastructure & Operations
Develop, present, and execute the company's IT strategy in alignment with business goals.
Design, maintain, and scale a high-availability, fault-tolerant IT infrastructure across offices and remote teams.
Ensure stable and uninterrupted operation of IT systems, networks, telecommunications, and cloud services.
Oversee deployment, monitoring, and optimization of infrastructure components including servers, virtualization environments, storage, and backup systems.
Implement and maintain cybersecurity policies, access control, endpoint protection, and internal/external perimeter security.
IT Support & Cross-Functional Collaboration
Lead service delivery and technical support for on-site and remote staff, ensuring prompt, high-quality resolution of issues.
Support creative and production teams with software/hardware troubleshooting (Adobe CC, Cinema 4D, Figma, render engines, color/calibration workflows, etc.).
Provide technical support during shoots, installations, events, and client presentations, including AV equipment setup (cameras, mixers, microphones).
Manage relationships with external IT vendors, managed service providers, and SaaS platforms.
Systems Administration & Business Process Automation
Oversee corporate services such as Help Desk, Active Directory, email systems, file storage, VPN, Wi-Fi, backup protocols, and secure asset management workflows.
Deploy and maintain monitoring systems to ensure uptime and detect issues proactively.
Lead or support IT initiatives that automate business processes and improve operational efficiency.
Prepare and maintain documentation: technical specs, SOPs, internal policies, workflows, and user guides.
IT Budgeting & Asset Management
Own the IT budget, forecasting, procurement, licensing, and vendor negotiations.
Monitor software licensing compliance and ensure timely renewals.
Manage purchasing and lifecycle of hardware, workstations, render nodes, networking equipment, and peripherals.
REQUIREMENTS
5+ years of IT leadership or management experience (IT Manager, IT Director, Engineering Manager, or similar).
Strong experience building and maintaining resilient, distributed IT environments.
Successful track record of executing IT projects end-to-end.
Experience running or supporting creative/media production environments is a major plus.
Excellent understanding of:, Windows & mac OS administration, AD, DNS, DHCP, GPO, VPN, VLANs, DFS
Monitoring, backup, failover, and storage systems
Cybersecurity fundamentals
Experience with virtualization and on-prem/cloud infrastructure (VMware, iSCSI/SAN, Serverless workflows).
Hands-on exposure to AWS (EC2, S3, DNS/Route 53, data sync, Lambda) preferred.
Familiarity with multimedia production workflows and high-performance workstations (render farms, GPU systems).
Understanding of color-managed pipelines and display calibration is a plus.
Strong organizational and communication skills; able to explain technical concepts to non-technical teams.
Ability to thrive in a fast-paced, deadline-driven creative environment.
Tools & Technologies (Bonus Skills)
Active Directory, GPO, DNS/DHCP, DFS
PowerShell, bash scripting, Python scripting
VMware, SAN/iSCS
Kerio Control/Connect or similar
AWS (EC2, S3, Lambda, Route 53, data transfer tooling)
AV equipment: mixers, microphones, cameras, streaming/webinar setups
Understanding of multimedia production workflows (motion design, 3D, VFX, broadcast systems)
IT Infrastructure & Security Manager
Information technology manager job in New York, NY
IT Infrastructure & Security Manager | Hybrid, New York City
High-Growth PE-Backed Consumer Brand Portfolio
Are you ready to take the next step in your IT leadership career with a fast-growing private equity-backed company transforming the active lifestyle and nutrition space?
We're seeking an experienced IT Infrastructure & Security Manager to lead the design, implementation, and optimization of a modern, secure technology environment across both operational and corporate systems. This hybrid role offers the opportunity to shape the company's technology backbone as it scales nationally and internationally.
About the Role
As the IT Infrastructure & Security Manager, you will be responsible for ensuring the performance, scalability, and cybersecurity of enterprise and plant-level systems. You will partner with cross-functional teams from manufacturing and operations to finance and corporate functions to align infrastructure strategy with business growth goals.
Key Responsibilities
Lead the design, deployment, and maintenance of IT infrastructure across servers, storage, virtualization, and cloud environments.
Manage and optimize network systems including LAN, WAN, VPN, and wireless networks.
Oversee backups, disaster recovery, and business continuity planning.
Provide leadership to a growing infrastructure and network engineering team.
Implement secure remote access solutions for OT environments such as VPNs, jump servers, and role-based access controls.
Drive network segmentation, risk assessments, and regulatory compliance efforts.
Collaborate with automation engineers and plant operators to align IT and OT integration.
Ensure robust cybersecurity architecture across all environments, including firewalls, intrusion detection systems, and endpoint protection.
Monitor system and network performance, proactively identifying areas for improvement.
What You Bring
7+ years of experience in IT infrastructure and network management.
Strong technical expertise with Cisco, Meraki, or similar technologies.
Proven experience leading IT teams in fast-paced or manufacturing environments.
Deep understanding of networking, virtualization, and cybersecurity best practices.
Excellent communication and cross-functional collaboration skills.
Hands-on experience managing both IT and OT security.
Preferred Certifications:
Cisco Certified Network Professional (CCNP)
Microsoft Certified: Azure Administrator Associate
ITIL Foundation Certification
Why Join
This is an exceptional hybrid career growth opportunity for a technology leader eager to make an impact in a high-growth, private-equity-backed environment. You will play a critical role in modernizing systems, driving digital transformation, and supporting the company's mission to empower active lifestyles through innovation.
Location: Hybrid, New York City
Employment Type: Full-Time, Permanent
Eligibility: Candidates must be authorized to work in the United States without the need for current or future sponsorship.
Chief Technology Officer
Information technology manager job in New York, NY
- Hybrid available only for an exceptional candidate
Compensation: Competitive salary + meaningful equity opportunity
Type: Full-Time
About Vibe
Vibe Retail POS is one of the fastest-growing next-gen retail POS platforms in the U.S. We power modern retailers with intuitive software, real-time analytics, and seamless integrated payments. We're scaling quickly and looking for a true leader who wants to help build something iconic.
The Role
We're seeking a hands-on, in-person CTO who can take full ownership of Vibe's technology direction, team, and long-term technical vision.
This person will:
Architect for massive scale
Build and manage a high-performance engineering team
Oversee mission-critical releases, integrations, and system reliability
Drive innovation across AI, analytics, mobility, and core POS functionality
What You'll Do
Technical Leadership & Architecture
Own the end-to-end technical architecture for Vibe Retail POS.
Upgrade and modernize the stack as needed (e.g., CI3 → modern PHP framework, microservices).
Improve system speed, performance, scalability, and uptime.
Team Leadership & Culture
Lead and expand our engineering team in-person.
Set strong engineering processes: sprint discipline, QA, documentation, release cycles.
Build a culture of ownership, speed, and excellence.
Mentor engineers and ensure accountability across the team.
Execution & Scale
Deliver features fast while maintaining reliability.
Oversee staging → production workflows and ensure real-time production stability.
Build infrastructure for thousands of merchants and high transaction volume.
Manage DevOps, deployments, and CI/CD pipelines.
Cross-Functional Leadership
Work directly with the CEO to translate vision into execution.
Collaborate with operations, onboarding, sales, and support teams.
Communicate timelines, risks, and prioritization clearly and frequently.
Ownership Mindset
Treat Vibe as if it's your own company.
Make high-quality decisions that balance speed and long-term scalability.
Create a technical foundation that supports aggressive growth.
Required Experience
Technical
8+ years software engineering experience; 3+ years in a senior technical leadership role.
Strong experience with:
PHP (CodeIgniter 3 highly preferred)
MySQL 8
Docker / Docker Swarm
JavaScript / jQuery / Bootstrap
Experience scaling SaaS products.
Deep knowledge of integrations, webhooks, API architecture, microservices, and distributed systems.
Strong DevOps & cloud infrastructure experience.
Bonus: AI integrations, mobile app development, payments/fintech background.
Leadership
Proven ability to build and lead engineering teams in person.
Clear communicator with excellent organization and prioritization skills.
Experience scaling a product from early stage to enterprise-level volume.
Why This Role Is Special
You will own the entire technology vision of a rapidly growing POS software company.
You will work directly with a founder who moves fast and wants to scale aggressively.
You'll build a large engineering organization around you.
You will shape the future of a product competing with major retail POS systems.
And most importantly:
You'll have a real equity stake and a long-term leadership seat.
Compensation & Equity
Competitive salary
Performance bonuses
Meaningful equity package for the right candidate
Leadership role with long-term career upside
How to Apply
Send your resume and a short message about why you're a fit to: **********************
-In-person required (NY area)
-Hybrid only considered for exceptional candidates
IT Compliance Analyst
Information technology manager job in Jericho, NY
About the Role
We are seeking an experienced IT Compliance Analyst to play a pivotal role in strengthening and scaling our IT Governance, Risk, and Compliance (GRC) program. This position sits at the intersection of IT, Finance, and Security and is critical to ensuring audit readiness, control effectiveness, and regulatory compliance across enterprise systems and cloud environments.
This is not a checkbox role. You will own key components of SOX ITGC and PCI compliance, act as a primary liaison with auditors, and drive continuous improvement through smarter controls, better documentation, and increased automation. Success in this role means fewer audit findings, stronger controls, and a more resilient compliance posture.
What You'll Do
Audit & Compliance Execution
Lead and support SOX ITGC and PCI compliance activities end-to-end, including walkthroughs, evidence collection, and control testing
Serve as a key point of contact for internal and external IT audits, ensuring timely, accurate, and high-quality deliverables
Track audit findings, manage remediation plans, and validate issue closure
Provide clear visibility into control performance, risks, and trends
IT Controls & GRC Operations
Own recurring compliance processes such as User Access Reviews (UARs), Change Management, and Backup/Disaster Recovery controls
Evaluate existing IT controls and recommend enhancements aligned with SOX, NIST, COBIT, and ISO 27001
Partner cross-functionally with IT, Finance, and Security teams to embed compliance into day-to-day operations
Support the evolution of compliance through process optimization and automation
Documentation, Reporting & Continuous Improvement
Maintain and enhance IT policies, standards, and control documentation with strong version control
Ensure audit evidence retention meets regulatory and company standards
Develop compliance metrics, dashboards, and executive-ready reporting
Identify inefficiencies and drive initiatives that reduce audit risk and operational friction
What You Bring
Experience & Knowledge
4-7 years of experience in IT compliance, IT audit, or ITGC-focused roles
Hands-on experience with SOX ITGC, access controls, and change management
Experience supporting audits in ERP environments (Oracle, SAP, JD Edwards)
Exposure to PCI DSS and regulated, transaction-heavy environments
Working knowledge of GRC tools and compliance workflows
Skills That Matter
Strong understanding of IT control frameworks (SOX, NIST, COBIT, ISO 27001)
Ability to manage multiple stakeholders and competing priorities
High attention to detail with a pragmatic, risk-based mindset
Confident communicator who can translate technical controls into business impact
Preferred
Bachelor's degree in IT, Computer Science, Business, or related field
Certifications such as CISA, CRISC, or Security+
Why This Role
This is an opportunity to step into a high-visibility, high-impact role where your work directly influences audit outcomes, risk posture, and operational maturity. You'll have ownership, autonomy, and the runway to help modernize how IT compliance operates - moving from reactive to strategic.
If you're someone who has run audits, challenged controls, and wants to leave systems better than you found them, this role is built for you.
The expected salary range for this position is $80,000 -$100,000. The actual compensation will be determined by experience and other factors permitted by the law.
To ensure that we remain an employer of choice, we offer comprehensive and competitive health, wellness, and other benefits to regular and full-time team members. Benefits vary by location, average hours, and time with the company.
Benefits for this location include*
:
Medical, dental, vision, life and disability insurance for the associate and family (if applicable)
Flexible Spending Account
Health Savings Account
401k retirement program
Mental health resources / Employee Assistance Program
Flexible paid vacation time
6 paid holidays
30% employee discount across our family of brands
Potential eligibility for annual merit-based wage increase, if applicable
*Exact benefit terms, conditions, and eligibility requirements are governed by official plan documents and are subject to applicable law. In addition, the Company reserves the right to change the terms and conditions and to terminate these and other plans and programs at any time.
California residents - please see our
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Legal System Engineering Manager
Information technology manager job in New York, NY
STAND 8 provides end to end IT solutions to enterprise partners across the United States and with offices in Los Angeles, New York, New Jersey, Atlanta, and more including internationally in Mexico and India We are seeking an accomplished Legal System Engineering Team Lead to oversee and scale the infrastructure supporting a suite of enterprise legal applications. This position is centered on systems engineering and integration, rather than application development, and will play a critical role in consolidating legacy and SaaS platforms into a cohesive, secure, and high-performing environment.
The successful candidate will combine technical leadership, strategic thinking, and hands-on engineering expertise to ensure system reliability, integration efficiency, and alignment with organizational objectives.
Key Responsibilities
Manage the full lifecycle of multiple legal SaaS platforms (including Diligent, Briteflag, Anaqua, and Case IQ).
Design, develop, and maintain API integrations and Single Sign-On (SSO) configurations across systems.
Oversee system performance monitoring and reporting, utilizing tools such as Datadog or equivalent.
Lead and mentor a distributed team of system engineers, providing guidance on best practices and technical direction.
Collaborate with internal stakeholders and vendors to assess, document, and improve data architecture and interoperability.
Execute strategic roadmaps and drive the successful migration and integration of legacy and SaaS systems.
Manage vendor relationships and ensure adherence to operational, security, and compliance standards.
Qualifications
Extensive experience in systems engineering, infrastructure management, and API integration.
Strong understanding of DevOps and Site Reliability Engineering (SRE) principles.
Proven ability to analyze and map data architectures and system dependencies.
Demonstrated success in managing complex integrations across SaaS and on-premises environments.
Track record of technical team leadership, mentoring, and cross-functional collaboration.
Experience with legal technology systems preferred, but not required.
Exceptional analytical, communication, and problem-solving abilities.
Benefits
Medical coverage and Health Savings Account (HSA) through Anthem
Dental/Vision/Various Ancillary coverages through Unum
401(k) retirement savings plan
Paid-time-off options
Company-paid Employee Assistance Program (EAP)
Discount programs through ADP WorkforceNow
Additional Details
The base range for this contract position is $70-$80 per hour, depending on experience. Our pay ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hires of this position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Qualified applicants with arrest or conviction records will be considered
About Us
STAND 8 provides end-to-end IT solutions to enterprise partners across the United States and globally with offices in Los Angeles, Atlanta, New York, Mexico, Japan, India, and more. STAND 8 focuses on the "bleeding edge" of technology and leverages automation, process, marketing, and over fifteen years of success and growth to provide a world-class experience for our customers, partners, and employees.
Our mission is to impact the world positively by creating success through PEOPLE, PROCESS, and TECHNOLOGY.
Check out more at ************** and reach out today to explore opportunities to grow together!
By applying to this position, your data will be processed in accordance with the STAND 8 Privacy Policy.
Technical Program Manager
Information technology manager job in New York, NY
7+ years of TPM experience in infrastructure or cybersecurity programs
Deep familiarity with IAM concepts including RBAC, PAM, MFA, non-human identities, and access governance
Strong command of data analytics, metrics storytelling, and dashboard creation (Power BI, Tableau, SQL, DAX)
Excellent communication and stakeholder management skills
Experience working under regulatory frameworks (NIST, TSA, NYS mandates) is a plus
Experience with tools like SailPoint (IIQ or IDN), BeyondTrust, Duo, Azure Entra, ServiceNow
Certifications : PMP, CISSP, SAFe, Six Sigma Black Belt
IT Engineer
Information technology manager job in New York, NY
Samsung Ads focuses on enabling brands to connect with Samsung audiences across all devices. As an international company, Architects at Samsung work on big complex projects with stakeholders and teams located around the globe.
Our purpose is to deliver unparalleled results for our customers. Samsung Ads uniquely transforms the advertising landscape by using comprehensive data to build the world's most intelligent connected audience platform. We deliver on Samsung Electronics' 51-year commitment to excellence through smart, easy, effective advertising solutions to make advanced video advertising work.
What you will do
As an IT Engineer, you will play a crucial role in ensuring the technical stability and performance of our IT systems. You will collaborate closely with various departments within Samsung Ads to deliver reliable solutions that support business functions. This role provides the opportunity to contribute to strategic IT initiatives and ensure seamless integration across departments and teams.
You will work with a highly skilled team of engineers to design, implement, and maintain critical IT infrastructure and business systems. Your expertise will help ensure that we are equipped to meet our technical and business goals with efficient, scalable, and secure systems.
Key Responsibilities
Implement, maintain, and optimize IT infrastructure and systems that support business operations.
Collaborate with internal teams to understand requirements and provide technical solutions tailored to business needs.
Troubleshoot and resolve IT system issues in a timely manner, ensuring minimal disruption to operations.
Monitor the performance and health of IT systems and networks, ensuring they meet internal and external standards.
Contribute to the design and implementation of IT projects, from planning to execution.
Ensure the security, integrity, and privacy of business data and information systems.
Support the deployment of business applications, ensuring alignment with IT infrastructure.
Assist in developing technical documentation, guides, and policies for internal teams.
Continuously evaluate industry trends and propose new technologies and solutions to improve systems and efficiency.
Participate in system upgrades and migrations, ensuring smooth transitions and minimal downtime.
Required Skills And Experience
A strong understanding of computer hardware, systems, operating systems, networking, and automation.
Experience with IT infrastructure design, implementation, and management, including business systems and cloud technologies.
Hands-on experience troubleshooting IT systems and networks in a dynamic, fast-paced environment.
Strong knowledge of security protocols and best practices for ensuring system integrity and confidentiality.
Proficient in managing IT projects and collaborating with cross-functional teams.
Highly organized and able to manage multiple priorities and meet deadlines in a fast-moving environment.
Strong communication skills and the ability to convey technical concepts to non-technical stakeholders.
A solution-oriented approach to problem-solving with an eye for detail and efficiency.
Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent practical experience).
Fluency in Korean is a plus.
If you're interested in joining a growing team building an outstanding, world-class advertising organization with a relentless focus on design and customer experience, you've come to the right place!
Salary Range Pay Transparency: Compensation for this role, for candidates based in New York, NY is expected to be between Base range: $140,000 ~ $160,000. Actual pay will be determined considering factors such as relevant skills and experience, and comparison to other employees in the role. Regular full-time employees (salaried or hourly) have access to benefits including: Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 6 months), Paid Time Off, Student Loan Program (after 6 months), Wellness Incentives, and many more.
Information Technology Analyst
Information technology manager job in New York, NY
Job Title: Information Technology Analyst I
Duration: 3 Months assignment with possible extension
Schedule: 7a-3p - 5 days/week (including weekends). Hours if resource works Saturday &/or Sunday will be 9a-5p regardless of shift they are booked for.
Pay Range: $25 - $28/Hour
Requirements:
Bachelors or equivalent exp (R).
Degree in computer science (P).
1-2 yr exp (P).
Excellent analytical, problem solving , written and verbal communication skills, strong customer service skills. (R).
Ability to work within a team environment (R).
“Pride Health offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts with preferred vendors”
Information Technology Security Architect
Information technology manager job in New York, NY
Client: Metropolitan Transportation Authority
Title: IT Security Architect
Duration: 12+Months
Number of Hours: 37.5 Hrs/Week
Interview Type: Either Webcam Interview or In Person
Ceipal ID: MTA_SECU215_MA
Requirement ID: 5214-1, 5215-1
This position is responsible for assisting in the development, implementation, and support of security architectures and solutions including security frameworks and roadmaps within the corporate business and Operational units across the M TA agencies. It also includes securing enterprise information by determining security requirements, planning, implementing, and testing security systems with a team player environment. The following desired knowledge, skills, and abilities are required for this position. Knowledge of and experience in developing and documenting security architecture and plans, including strategic, tactical and project plans. Knowledge of common information security management frameworks. Excellent technical knowledge of mainstream operating systems and a wide range of security technologies, such as network security appliances, identity and access management systems, anti-malware solutions, automated policy compliance tools and desktop security tools. Ability to develop, document and maintain security policies, processes, procedures, and standards. Knowledge of network infrastructure including routers, switches, firewalls and the associated network protocols and concepts. Strong analytical skills required to analyze security requirements and relate such requirements to the appropriate security controls. Responsibilities include the following.
• Determine security requirements by evaluating business strategies and requirements; researching information security standards; conducting system security and vulnerability analyses; studying architecture/platform; identifying integration issues; preparing cost estimates.
• Plan security systems by evaluating network and security technologies; developing requirements for local area networks, wide area networks, virtual private networks, routers, firewalls, and related security and network devices; designs public key infrastructures, including use of certification authorities and digital signatures as well as hardware and software; adhering to industry standards.
• Implement security systems by specifying intrusion detection methodologies and equipment; directing equipment and software installation and calibration; preparing preventive and reactive measures; creating, transmitting, and maintaining keys; providing technical support; completing documentation.
• Upgrade security systems by monitoring security environment; evaluating and implementing enhancements.
• Prepare system security reports by collecting, analyzing, and summarizing data and trends. Track and understand emerging security practices and standards by participating in educational opportunities, reading professional publications and participating in professional organizations.
_________________________________________________________________________________________________________
V Group Inc. is a NJ-based IT Services and Products Company with its business strategically categorized in various Business Units including Public Sector, Enterprise Solutions, Professional Services, Ecommerce, Projects, and Products. Within Public Sector business unit, we cater IT Professional Services to Federal, State and Local. We have multiple awards/ contracts with 30+ states, including but not limited to NY, CA, FL, GA, MD, MI, NC, OH, OR, CO, CT, TN, PA, TX, VA, NM, VT, and WA.
If you are considering applying for a position with V Group, or in partnering with us on a position, please feel free to contact me for any questions you may have regarding our services and the advantages we can offer you as a consultant.
Please share my contact information with others working in Information Technology.
Website: **************************************
LinkedIn: *****************************************
Facebook: *********************************
Twitter: *********************************
IT Support Technician
Information technology manager job in New York, NY
We are seeking reliable and detail-oriented IT Support Technicians to assist with Chromebook imaging for a short term contract. This role involves repetitive tasks, strict adherence to instructions, and thorough documentation. Candidates must be able to work independently and follow established procedures accurately.
Key Responsibilities:
Image and configure Chromebooks according to provided specifications
Perform repetitive tasks with consistency and attention to detail
Follow written and verbal instructions precisely
Maintain accurate documentation of completed work
Collaborate with team members to meet daily targets
Requirements:
Ability to perform repetitive tasks efficiently
Strong attention to detail and organizational skills
Comfortable working in a fast-paced environment
Reliable transportation to and from the Staten Island site
Schedule:
5 days onsite in Staten Island
Contract scheduled to run through mid-late January
Pay Rate: $18
Finance Systems Administration & Accounting Flows Lead
Information technology manager job in Greenwich, CT
Reports to: VP Consolidations & Finance Systems
Job Type: Full-Time
As a Finance Systems Administration & Accounting Flows Lead at QXO, you'll play a key role in the implementation, testing, validation, reconciliation and maintenance around all data flows and act as administrator of our Oracle Cloud Finance Systems Suite (i.e. Oracle ERP / EPM).
What you'll do:
Serve as a key leader in the implementation of Oracle Fusion Finance sub-systems, with primary accountability for establishing, validating, and reconciling end-to-end financial data flows-including Landed Cost (freight, rebate, and cost propagation), Order Management, Accounts Payable, Accounts Receivable, Fixed Assets, Projects, Inventory Costing, and other finance-critical modules.
Lead and execute extensive User Acceptance Testing (UAT) by designing test plans, writing structured test scripts, validating accounting data flows, identifying defects, and partnering with the implementation team to ensure accurate and compliant data flows.
Transition into ongoing ownership of financial data integrity across our Oracle Cloud Suite of tools (ERP / EPM), ensuring continuous monitoring, maintenance, validation, and reconciliation of all upstream and downstream financial data flows once the system is live.
Administer monthly operational processes across Oracle Cloud Suite, including user provisioning (adds/changes/deletes) for Oracle Fusion, and related modules in accordance with SOX requirements and role-based access controls.
Manage Chart of Accounts and metadata governance within EDMCS, including coordinating metadata changes, maintaining hierarchies, and overseeing mapping governance to ensure consistency across Fusion, FCCS, reporting, and downstream analytics.
Support finance stakeholders with reporting solutions, metadata requests, mapping updates, and issue resolution related to close, consolidation, and financial data integrity.
Own and execute SOX controls relating to user provisioning, financial data flows, metadata management, and systems reconciliation, ensuring strong documentation, audit readiness, and compliance with segregation of duties.
Troubleshoot and resolve financial systems issues, data breaks, and reporting discrepancies across Fusion, Data Management, FCCS, and related financial tools-partnering with IT on root-cause analysis and long-term fixes.
What you'll bring:
Strong desire / drive to leverage cutting edge Finance Technologies and data management to provide timely and accurate financial reporting
Strong background in financial systems, finance data management including data flow management across sub-ledgers (data flow management), chart of accounts design, GL, consolidation tools., metadata maintenance and data mapping.
Solid understanding of accounting principles - while this role is largely data and systems based the candidate should have a solid understanding of how accounting data flows through ERP systems-with a demonstrated commitment to data integrity across financial systems. As such ideal candidates will likely have some accounting experience / accounting education.
Extensive hands-on experience in implementation of ERP sub-ledger modules particularly around establishing financial data flows (particular emphasis on inventory cost propagation), and validating and reconciling these data flows.
Prior experience designing and executing UAT plans that test data integrity across end-to-end accounting flows-ideally across modules such as AP, AR, Inventory, Costing, FA, Projects, and Order Management.
Experience with inventory-related data flow accounting, especially Landed Cost, freight and rebate propagation, costing models, and COGS flows (highly preferred).
Strong technical aptitude in data management, process automation, and identifying efficiencies across financial systems and operational workflows.
Oracle Cloud EPM/ERP experience is a significant advantage, particularly in Oracle Cloud Fusion Financials, FCCS, EDMCS, or related modules.
A collaborative, problem-solving mindset with the ability to partner effectively with finance stakeholders, IT, and cross-functional project teams.
Most important skill set is the ability and desire to work with massive blocks of data and have the desire and ability to compare it to other data sets, validate, cleanse and reconcile it.
What you'll earn:
401(k) with employer match
Medical, dental, and vision insurance
PTO, company holidays, and parental leave
Paid training and certifications
Legal assistance and identity protection
Pet insurance
Employee assistance program (EAP)
About the company
QXO is the largest publicly traded distributor of roofing, waterproofing, and complementary building products in the United States. The company aims to become the tech-enabled leader in the $800 billion building products distribution industry and generate outsized value for shareholders. QXO is targeting $50 billion in annual revenues within the next decade through accretive acquisitions and organic growth.
QXO is an Equal Opportunity Employer.
We value diversity and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status.
To comply with Pay Transparency laws, employers must disclose an annual salary range. Actual offers depend on factors such as location, experience, skills, and market data. This position may also offer variable compensation.
Information Technology Engineer
Information technology manager job in New York, NY
As an Onsite Support Technician with minimum of 2 to 3 years of technical experience in providing quality services to the end users which includes the following key roles and responsibilities:
iPhone Setup
Company Portal
Outlook
MS Teams
Sim Card
activation
Orders
Inventory Management
iPhone
SIM
Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software.
Perform Break Fix, Desk Side Support, IMACD's, Data Migration, Refreshes, etc.
Perform onsite updates, Configuration changes, or Software installations.
Provide onsite technical assistance to End Users.
Identifies potential issues that could adversely impact End User experience and follows through on action steps to prevent.
Manage assigned tickets and ensure that they are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed.
Coordinate with vendors for provision and repair of end-user support (e.g., Hardware Vendor technicians for warranty repair/replacement)
Perform end-user support related to security controls and compliance related tasks such as access reviews, controls verifications, facility inspections, among others
Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance, and upgrades.
Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support
Provide IT support for disaster recovery and immediate response in emergencies at local sites.
Provide On-call support if required outside business hours on a rotational basis
Provide Hand and Feet support for network data and voice devices