IT Service Desk Manager
Information technology manager job in Ewing, NJ
The IT Service Desk Manager is responsible for leading the daily operations of the organization's service desk. This role ensures the delivery of high-quality IT support services, manages a team of service desk analysts, and acts as the escalation point for complex or critical issues. The manager will also drive continuous improvement initiatives, monitor performance metrics, and align service delivery with business objectives.
Major Responsibilities/Activities:
Team Leadership & Development: Manage, coach, and trains service desk staff to ensure effective troubleshooting, solution delivery, and customer service.
Service Operations: Uses ITSM platforms (e.g., ServiceNow) to manage service lifecycles; ITIL-based service management practices to track SLAs, service availability, and business impact.
Manage end-to-end service delivery, including incident, request, change, and knowledge management.
Escalation Management: Serve as the primary escalation point for severe or unique technical issues.
Performance Monitoring: Define and track service metrics (e.g., resolution time, customer satisfaction) to identify trends, root cause and areas for improvement.
Process Improvement: Develop and refine workflows, escalation rules, and service request classification schemes.
Collaboration: Work closely with infrastructure, cybersecurity, and application teams to ensure seamless IT service delivery.
Compliance & Documentation: Ensure adherence to IT policies, including incident management, change control, and access governance.
Minimum Requirements:
Bachelor's degree in information technology, Computer Science, or related field (or equivalent experience).
Minimum 5 years of experience in IT support, with at least 3 years in a supervisory or managerial role.
Strong knowledge of help desk software, ITSM frameworks (e.g., ITIL), and performance metrics.
Excellent communication, leadership, and problem-solving skills.
IT Support Lead / Manager - IT Services
Information technology manager job in New York, NY
Leading writer of Property & Casualty Reinsurance seeking an IT Lead/ Manager - IT Support Services in their NY office managing strategic initiatives and workflows, communications and team requirements for the global operations team. I have been supporting this client for 20+ years, and I can sincerely say they have the best, most employee centric, corporate culture of any client I've worked with. Their global team shares a passion for solving their customers' problems through a collaborative and entrepreneurial culture that empowers employees and rewards creative thinking.
This is an in office position located in midtown Manhattan very close to all major transportation hubs.
For over three decades, the firm has helped its clients manage the risks of operating in a volatile and uncertain world. They're experts in Property, Casualty, Specialty, Cyber and Credit reinsurance, consistently recognized for the innovative way they combine data, experience and technology to understand and manage large and complex risks across the world. They are also a business with a real social purpose - we help protect communities around the globe and enable prosperity for all. Our purpose drives us forward every day as we seek solutions to some of the world's most complicated challenges.
About the Position
Reporting directly to the AVP, IT Services Delivery Manager and will be based in our New York office. Will have select travel to other US and Europe offices as needed and as per business/project requirements. This role is part of our global IT support function and is responsible for providing first to fourth line technical support to end users across the organization. The successful candidate will play a key role in ensuring a seamless and responsive IT experience for our employees.
Key Relationships
Reports to: AVP, IT Services Delivery Manager
Key Stakeholders: IT Support members, Internal end users, Remote End Users, IT Security Operations and IT Infrastructure.
Key Partners: Global IT support teams, third-party vendors, and service providers
Key Responsibilities
Support the IT Service Delivery Manager in leading the IT Support team, ensuring alignment with business priorities, SLA adherence, and compliance with global service standards.
Oversee BAU operations including ticket management, procurement, invoice processing, onboarding/offboarding, and patching cycles, while mentoring team members for consistent execution and knowledge transfer.
Provide oversight and direction to IT members and direct reports, to ensure members are focused on items that are important to the business and aligns with IT service delivery.
Deliver expert-level support for Windows 10/11, mac OS, Microsoft365, enterprise applications, and advanced server OS environments.
Perform advanced diagnostics, repair, and integration for desktops, laptops, mobile devices, printers, peripherals, and server hardware.
Manage full user lifecycle, including permissions, access control, provisioning, and policy enforcement across Active Directory, Exchange, and Azure AD.
Collaborate with local IT members, architecture and operations teams to resolve technical issues and manage resources for high-quality end-user support.
Lead resolution of complex, cross-system issues through root cause analysis and appropriate resource engagement.
Oversee hardware lifecycle management and automation, ensuring device and data security and integrity.
Provide local and global support, acting as smart hands for IT functions during installations and advanced troubleshooting.
Maintain vendor and supplier relationships to support operational efficiency and compliance.
Enforce IT policies and ensure global teams adhere to standards and compliance requirements.
Research emerging technologies and recommend solutions to enhance service delivery.
Lead training, coaching, and mentoring initiatives to build team capabilities and foster continuous development.
Analyze support trends and team performance to identify improvement opportunities.
Conduct system health checks and reporting, proactively addressing monitoring gaps.
Act as content steward by maintaining troubleshooting records, contributing to the knowledge base, and creating/delivering training materials and sessions.
Build strong stakeholder relationships and drive collaboration across functional groups, serving as a role model for the team.
Serve as Incident Response Technical Manager for endpoint-related incidents, ensuring swift and effective resolution.
Provide out-of-office support, including queue monitoring, basic issue resolution, and acting as a backstop resource when needed.
Accountable for driving vulnerability remediation and ensuring security SLAs are met, guiding IT members in addressing identified risks.
Design, document, and remediate ITSM and Hardware Asset Management (HAM) processes.
Participate in disaster recovery planning, testing, and execution.
Rotate with Level 3 & 4 analysts for scheduled server patching maintenance windows.
Mentor and coach global team members.
Candidate Qualifications:
Required:
5+ years of experience in a technical support or helpdesk environment.
Proficiency in supporting Windows and Mac OS X operating systems.
Experience with Mac device deployment, management, and security compliance.
Familiarity with Microsoft365, Active Directory, and basic networking concepts.
Experience using SCCM, Patch My PC, or Altiris SMA for software deployment and patch management.
Strong communication and customer service skills.
Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
A relevant IT certification (e.g., ITIL Expert, advanced certifications such as Azure, VMware, etc.) is a plus.
Preferred:
Bachelor's or higher, with specialized training. Build management skills.
ITIL Expert, advanced certifications or experience with ITSM tools (e.g., ServiceNow, Jira Service Desk).
Exposure to mobile device management (MDM) platforms.
Deep understanding with Apple Business Essentials and MS Intune integration/platform support.
Experienced scripting knowledge (e.g., PowerShell)
Information Technology Governance, Risk and Compliance Manager
Information technology manager job in Plainsboro, NJ
We're seeking a forward-thinking Manager, GRC, Awareness & Application Security to lead a unified security function that blends governance, risk management, and application security with a strong culture of awareness across the enterprise. This role is ideal for a hands-on leader who can bridge strategy, technology, and communication-embedding security into how we work, build, and innovate.
Key Responsibilities
Lead the North America GRC program, ensuring alignment with global frameworks and enterprise risk strategy.
Develop and maintain security policies, standards, and workflows integrated into enterprise GRC tools and operations.
Design and execute a data-driven security awareness program tailored to diverse user groups.
Partner with development teams to embed secure-by-design and DevSecOps practices across the SDLC.
Oversee third-party risk management, including assessments and remediation tracking.
Drive application security maturity through tools like SAST, DAST, and SCA.
Deliver insightful risk and performance reporting to leadership using dashboards and KRIs.
Support audit, compliance, and regulatory readiness (GxP, HIPAA, data protection).
Collaborate globally to align governance, risk, and security programs across regions.
Qualifications
Bachelor's degree in Information Security, Computer Science, or related field (Master's preferred).
Certifications: CISSP, CRISC required; CISM, CSSLP, or other AppSec/GRC preferred.
7+ years in cybersecurity with hands-on experience in GRC, security awareness, and application security.
Experience in regulated industries (pharma, biotech, healthcare, or manufacturing).
Strong grasp of secure SDLC, DevSecOps, and third-party risk management.
Familiarity with NIST CSF, ISO 27001, HIPAA, GxP, and cloud security fundamentals (AWS, Azure, GCP).
IT Manager - Media and Sports
Information technology manager job in New York, NY
*CANIDATE MUST BE US CITIZEN OR GREEN CARD HOLDER* IT Manager - Media/Sports Organization (Infrastructure, Broadcast & Operations) Role Brief: Lead and manage the technology infrastructure that powers a fast-paced media or sports environment. Oversee networks, systems, event-critical tech, and production workflows to ensure reliability, security, and seamless operations across corporate, studio, and live-event settings.
Key Responsibilities:
Manage and maintain IT infrastructure, networks, and enterprise systems
Oversee technology for studios, production environments, or live-event operations
Support editorial, broadcast, marketing, and business teams with technical needs
Implement and enforce IT security standards and compliance requirements
Lead IT projects such as system upgrades, cloud migrations, and workflow automation
Manage vendor relationships, hardware procurement, and onsite support teams
Ensure high availability and rapid troubleshooting during time-sensitive operations
Ideal Background:
5+ years in IT management, systems admin, or infrastructure operations
Experience in media, live sports, broadcasting, or production-heavy workflows
Strong understanding of networks, cloud platforms, and event-critical systems
Excellent communication and leadership skills in high-pressure, fast-paced environments
Information Technology Manager
Information technology manager job in New York, NY
TSA Financial LLC (TSAF), a U.S. broker-dealer affiliate of Toss Securities, recognized as one of the fastest growing brokerages in Korea and a leading firm in overseas stock commission revenue, has recently opened its New York office as part of Toss's global expansion. Toss is widely regarded as one of Korea's most innovative fintech brands, and TSAF is actively building its U.S. trading operations under FINRA regulation.
We are seeking experienced IT Manager to join our growing team. This role offers an exciting opportunity to contribute to the expansion of a dynamic brokerage firm while advancing your career in the U.S. financial markets.
Key Responsibilities
Manage and operate company wide IT infrastructure including email systems, PCs, servers, networks, and VDI
Implement and maintain firewall policies, VPNs, and wireless network environments
Evaluate and introduce IT solutions and tools that improve reliability, security, and business productivity
Ensuring all systems used for communication, storage, and backup meet SEC and FINRA requirements
Provide day to day IT support for employees, troubleshooting issues with devices (PCs, monitors, printers, etc.) and software
Manage IT hardware and software assets, licenses, and procurement
Deliver smooth IT setup for new hires and offboarding processes for departing employees
Manage user accounts and permissions across SaaS platforms (Google Workspace, Office 365, Slack, JIRA, etc.)
Establish and enforce IT security policies and procedures to ensure secure access and compliance
Monitor risks and proactively mitigate vulnerabilities in systems and networks
Manage relationships with IT vendors and external service providers
Lead IT related projects including infrastructure upgrades, SaaS rollouts, and process automation
Collaborate with compliance department during regulatory audits or cybersecurity examinations
Qualifications
5-7 years of IT operations experience across infrastructure and end-user support
Proficiency with Windows and Mac environments, server and network management
Experience in a FINRA-regulated or other financial institution a plus.
Experience with SaaS platforms (Google Workspace, Office 365, Slack, Jira, etc.)
Hands-on expertise in firewall, VPN, and wireless network setup and administration
Strong troubleshooting and problem-solving skills
Excellent communication and interpersonal abilities; capable of supporting employees at all levels
Bachelor's degree in computer science, Information Technology, or related field
Relevant IT certifications (e.g., CompTIA Network+, Microsoft Certified: Azure Administrator, CCNA) preferred
Proficiency in the Korean language preferred
Equal Opportunity Employer
TSA Financial is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.
IT Software Sourcing Manager
Information technology manager job in New York, NY
A healthcare network in New York City is currently seeking a new IT Software Sourcing Manager for an exciting opportunity leading strategic sourcing initiatives.
About the Opportunity:
Hours: 8:30am to 5pm
Setting: Hybrid (2 days onsite)
Responsibilities:
Own the IT Software category strategy, defining multi-year roadmaps that align with enterprise IT, Finance, and operational goals
Lead annual and long-range sourcing plans, ensuring the IT Software portfolio supports business growth, innovation, and efficiency
Partner with executive stakeholders to shape policy, governance, and sourcing priorities across software spend areas
Lead and oversee complex, high-value IT software sourcing projects across the full strategic sourcing lifecycle
Guide teams through RFx planning, supplier selection, negotiations, and contracting to achieve optimal commercial and operational outcomes
Serve as the executive relationship owner for key strategic software vendors
Direct and support complex software and cloud negotiations, including Master Framework Agreements, Software License Agreements (EA, SaaS), and Maintenance & Support Agreements
Partner with Legal and Finance to ensure contracts deliver business value, compliance, and sustainable commercial terms
Provide financial modeling and business case support for major technology investments and renewals
Proactively identify, assess, and mitigate sourcing and vendor risks in accordance with institutional policy and industry best practices
Perform other duties, as needed
Qualifications:
7+ years of progressive Strategic Sourcing experience
Bachelor's Degree in Business, Supply Chain Management, Information Technology, or a related field
Experience focusing on IT Software or Cloud Services
Demonstrated leadership experience (direct or matrix) in Category Management, Sourcing Execution, or Procurement Transformation
Expertise in software licensing, SaaS, cloud cost optimization (AWS, Azure, or GCP), and supplier governance
Strong financial acumen and proficiency in TCO Modeling, Financial Analysis, and Procurement Analytics tools
Advanced proficiency in MS Excel, PowerPoint, and procurement systems (e.g., Ariba, Coupa, or equivalent)
Excellent negotiation, stakeholder management, and executive communication skills
Desired Skills:
Certified Professional in Supply Management (CPSM), Certified Purchasing Manager (C.P.M.), or equivalent certification
Experience sourcing Clinical or Healthcare IT software
Familiarity with Cloud Cost Management tools (AWS Cost Explorer, Azure Cost Management, GCP Console)
IT Manager, Infrastructure & Support
Information technology manager job in New York, NY
The Company
Our client is a rapidly scaling SaaS provider operating at the forefront of cloud technology and AI infrastructure. Their platform supports enterprise customers with high availability, secure data environments, and seamless performance. As the business grows, they're making substantial investments in IT operations and infrastructure resilience.
The Opportunity
We are partnering with the organization to identify an IT Manager who will lead infrastructure operations, strengthen end-user support, and drive strategic upgrades across a modern, cloud-forward environment. This role combines hands-on leadership with the autonomy to shape a high-performing technology function.
You will directly influence reliability, security, and scalability as the company continues its expansion.
Key Responsibilities
Oversee IT infrastructure operations across Windows, Mac, M365, identity, and networking technologies
Lead internal and contract support resources, managing ticketing, escalations, and onboarding processes
Enhance endpoint security and device lifecycle management programs
Coordinate with Security Engineering to optimize controls, compliance, and incident response readiness
Introduce automation opportunities that improve uptime, efficiency, and user experience
Own vendor and MSP relationships to ensure SLA performance and cost alignment
Execute on infrastructure modernization initiatives supporting cloud growth and emerging AI workloads
Track and report operational metrics tied to system performance and service delivery
What We're Looking For
4-8 years in IT Infrastructure/Operations with leadership responsibilities
Technical strengths across:
Microsoft 365 / Azure AD
Networking platforms such as Cisco, Meraki, or Palo Alto
Endpoint tools like Intune or JAMF
Virtualization and cloud platforms (VMware, AWS/Azure)
Experience guiding or mentoring junior technologists or project contributors
Strong communication and collaboration skills with stakeholders at all levels
A proactive approach to innovation and continuous improvement
Why This Role Stands Out
Lead and grow a team during a high-growth business cycle
Drive IT strategy and modernization during critical scaling
Significant visibility with leadership and product stakeholders
Opportunity to build long-term ownership of corporate infrastructure
The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.
Director IT
Information technology manager job in Princeton, NJ
Director IT (Permanent employment)
Applicants must have legal authorization to work in the United States. Please note that only eligible candidates will be contacted.
Role Overview
Proclinical is seeking for our client in the US, a strategic and hands-on IT leader to transform and scale their technology function. This role is ideal for someone who thrives in dynamic environments, can bridge technical complexity with business objectives, and is passionate about building high-performing teams. You will lead modernization efforts, oversee mission-critical systems, and drive digital transformation initiatives that enable operational excellence.
Key Responsibilities:
Provide leadership across multiple IT domains, ensuring alignment with organizational goals.
Restructure and optimize the IT organization, balancing internal resources and external partnerships.
Partner with operational and technical teams to deliver solutions that meet user and regulatory requirements.
Lead cloud migration strategies and evaluate platform options for enterprise systems (e.g., AWS Aurora vs. Oracle).
Oversee development and integration of applications using C#, .NET, Medidata Rave, Oracle, SQL, and related technologies.
Direct ETL processes for clinical and operational data using SQL-based tools and ensure data integrity.
Guide the creation of dashboards and reports using Power BI, RAVE or similar BI tools to provide actionable insights.
Manage systems supporting Clinical Trial Management Systems (CTMS), IWRS/IVRS platforms, and other regulated applications.
Ensure compliance with 21 CFR Part 11/GxP standards, including documentation and validation of systems.
Drive modernization of legacy platforms and support digital transformation initiatives.
Manage vendor relationships, budgets, and strategic planning to maximize ROI.
Qualifications:
Bachelor's degree in a relevant field.
10+ years of progressive IT experience, including at least 3 years in a senior leadership role.
Proven success managing cross-functional IT teams and delivering complex projects.
Experience in regulated industries such as life sciences, healthcare, or clinical research.
Strong understanding of compliance frameworks and data standards.
Ability to balance strategic vision with operational execution.
Excellent communication and stakeholder management skills.
About Our Client:
Our client is a specialized organization dedicated to advancing therapies in highly regulated environments within their expertise area. Their work spans global programs and involves collaboration with both public and private stakeholders. With decades of expertise, they focus on delivering innovative solutions that support critical research and development initiatives.
Compensation:
$170,000 to $220,000
If you are having difficulty in applying or if you have any questions, please contact Nur Ergiydiren at n.ergiydiren@proclinical.com
If you are interested in applying to this exciting opportunity, then please click 'Apply' or to speak to one of our specialists please request a call back at the top of this page.
Proclinical is a leading life sciences recruiter focused on finding exceptional people and matching them with the finest positions across the globe. Proclinical is acting as an Employment Agency in relation to this vacancy.
By submitting this application, you confirm that you've read and understood our privacy policy, which informs you how we process and safeguard your data - https://www.proclinical.com/privacy-policy
Senior IT Support Specialist (Freelance)
Information technology manager job in New York, NY
About the Role
We are seeking a highly skilled Freelancer Senior IT Support Specialist to provide advanced technical support, project assistance, and IT coverage for our client operations. This role ensures the continuity, efficiency, and security of client technology systems by resolving complex issues, supporting IT projects, and delivering exceptional service.
Initially, you will work onsite in New York City two days per week for knowledge transfer and cross-training with the existing team. Afterward, the role transitions to as-needed support for project work, PTO coverage, and specialized consultation.
Key Responsibilities
Technical Support & Service Delivery
Serve as the primary escalation point for complex IT issues, including hardware, software, networks, and business systems.
Provide both onsite and remote support to minimize downtime and maintain productivity.
Troubleshoot Windows, mac OS, Microsoft 365, cloud platforms, and network infrastructure.
Support and maintain legal practice management systems such as LEAP, including setup, integrations, and user support.
Collaborate with the IT Director and team to ensure efficient, scalable IT operations.
IT Projects & System Administration
Lead or assist with infrastructure projects (network upgrades, migrations, system rollouts, security implementations).
Evaluate IT environments, recommend improvements, and contribute to technology roadmaps.
Manage system configurations, installations, and maintenance (Active Directory, DNS, DHCP, VPN, firewalls, servers).
Coordinate with vendors to resolve escalated issues and project requirements.
Documentation & Process Management
Maintain clear documentation: SOPs, configuration guides, and client-specific notes.
Log all service activities in the ticketing system with detailed resolution notes.
Support continuous improvement initiatives for IT processes, policies, and compliance.
Subject Matter Expertise & Training
Act as an SME for LEAP and other critical platforms.
Mentor junior IT staff and provide end-user training.
Stay current with emerging technologies relevant to client operations.
Client Engagement & Professionalism
Serve as a trusted technical advisor to clients.
Communicate complex technical issues clearly to non-technical stakeholders.
Maintain the highest standards of professionalism, responsiveness, and accountability.
Availability & Flexibility
Onsite NYC presence required initially (2 days/week).
Provide project-based support, PTO coverage, and urgent issue response as needed.
Qualifications
Education & Experience
Bachelor's degree in IT, Computer Science, or related field (or equivalent experience).
6-8+ years of progressive IT support experience, including senior-level troubleshooting and client-facing service.
Experience supporting legal practice management software (LEAP required).
Professional certifications such as CompTIA A+, Microsoft Certified Professional, ITIL, or similar are highly valued.
Technical Expertise
Advanced knowledge of Windows Server, Active Directory, Group Policy, DNS, DHCP, and networking (LAN/WAN, VPNs, firewalls).
Experience with Microsoft 365, Google Workspace, Azure, and AWS.
Familiarity with endpoint management, backups, VOIP, A/V conferencing, patch management, and security best practices.
Soft Skills
Excellent client communication and interpersonal skills.
Strong analytical and problem-solving abilities.
Self-directed with the ability to manage priorities in a dynamic, project-based environment.
High professionalism, discretion, and client empathy.
If you are a technically proficient, proactive, and client-focused IT specialist looking to provide strategic support in a professional services environment, we want to hear from you!
Field CTO for Next OpenAI-Caliber, Cutting-Edge AI Company (ex-Microsoft, DeepMind, Google, Salesforce, Stanford, CMU, Duke, IIT)
Information technology manager job in New York, NY
We're hiring a Elite top 0.01% technical leader to join our stealth-mode AI startup on a mission to build the next $100B+ AI company. This is your moment to operate at the forefront of innovation, moving faster than Frontier AI giants-with full autonomy, velocity, and impact.
About Us
We are a US-based stealth AI company (HQ in NYC & SF/Palo Alto), founded by the former Head of AI Products at Microsoft, with a team that includes:
Deep technical DNA: Stanford MS, CMU PhD, Stanford undergrad, Duke, IITs etc.
Experience across DeepMind, Google, Microsoft, Salesforce with multiple unicorn exits including recent $700M+ AI exit
Advisors include: Founding team at Google, Former CXO at Verizon (reporting to CEO), Founding CXO of the world's largest startup accelerator etc.
Early investors: leaders from Microsoft, Google, Amazon, Salesforce, Fortune 15 etc.
We're building a new category of AI-native systems already being piloted with prominent enterprise customers with significant interest from both top-tier VCs and Fortune 500 transaction teams
What You'll Do
Architect cutting-edge AI systems from first principles
Build at groundbreaking speed-from prototype to real-world deployments
Engage directly with enterprise design partners, translating feedback into breakthrough product features
Collaborate cross-functionally with product, GTM, and strategic advisors to shape the company's technical and commercial trajectory
Who You Are
PhD, MS, or Undergrad from Stanford, MIT, CMU, IIT-B/D/K, or equivalent
Strong foundation in Computer Science, AI/ML, Compound AI systems, distributed systems, AI Agents, advance Reasoning models etc.
Experience at Frontier AI labs or elite engineering orgs (e.g., OpenAI, Anthropic, Google, DeepMind, Microsoft, , Salesforce, AI Unicorns etc.)
Clear communicator and strategic thinker who thrives in high-agency, zero-to-one environments
Title flexibility: Field CTO, VP Engineering, or Co-Founder track
You will be a core leader shaping one of the most ambitious AI companies of this decade
📍 Location
NYC or SF / Palo Alto preferred (Open to other locations for exceptional talent)
Why Now?
As the world accelerates toward AGI, this is your chance to:
Be at the forefront of innovation
Build foundational AI with first-mover advantage
Help create the next $100B+ AI company alongside a legendary team
Warm intros preferred via shared alumni networks or mutual connections.
Only apply if you're ready to build at full velocity
IT Infrastructure & Security Manager
Information technology manager job in New York, NY
IT Infrastructure & Security Manager | Hybrid, New York City
High-Growth PE-Backed Consumer Brand Portfolio
Are you ready to take the next step in your IT leadership career with a fast-growing private equity-backed company transforming the active lifestyle and nutrition space?
We're seeking an experienced IT Infrastructure & Security Manager to lead the design, implementation, and optimization of a modern, secure technology environment across both operational and corporate systems. This hybrid role offers the opportunity to shape the company's technology backbone as it scales nationally and internationally.
About the Role
As the IT Infrastructure & Security Manager, you will be responsible for ensuring the performance, scalability, and cybersecurity of enterprise and plant-level systems. You will partner with cross-functional teams from manufacturing and operations to finance and corporate functions to align infrastructure strategy with business growth goals.
Key Responsibilities
Lead the design, deployment, and maintenance of IT infrastructure across servers, storage, virtualization, and cloud environments.
Manage and optimize network systems including LAN, WAN, VPN, and wireless networks.
Oversee backups, disaster recovery, and business continuity planning.
Provide leadership to a growing infrastructure and network engineering team.
Implement secure remote access solutions for OT environments such as VPNs, jump servers, and role-based access controls.
Drive network segmentation, risk assessments, and regulatory compliance efforts.
Collaborate with automation engineers and plant operators to align IT and OT integration.
Ensure robust cybersecurity architecture across all environments, including firewalls, intrusion detection systems, and endpoint protection.
Monitor system and network performance, proactively identifying areas for improvement.
What You Bring
7+ years of experience in IT infrastructure and network management.
Strong technical expertise with Cisco, Meraki, or similar technologies.
Proven experience leading IT teams in fast-paced or manufacturing environments.
Deep understanding of networking, virtualization, and cybersecurity best practices.
Excellent communication and cross-functional collaboration skills.
Hands-on experience managing both IT and OT security.
Preferred Certifications:
Cisco Certified Network Professional (CCNP)
Microsoft Certified: Azure Administrator Associate
ITIL Foundation Certification
Why Join
This is an exceptional hybrid career growth opportunity for a technology leader eager to make an impact in a high-growth, private-equity-backed environment. You will play a critical role in modernizing systems, driving digital transformation, and supporting the company's mission to empower active lifestyles through innovation.
Location: Hybrid, New York City
Employment Type: Full-Time, Permanent
Eligibility: Candidates must be authorized to work in the United States without the need for current or future sponsorship.
Chief Technology Officer
Information technology manager job in New York, NY
- Hybrid available only for an exceptional candidate
Compensation: Competitive salary + meaningful equity opportunity
Type: Full-Time
About Vibe
Vibe Retail POS is one of the fastest-growing next-gen retail POS platforms in the U.S. We power modern retailers with intuitive software, real-time analytics, and seamless integrated payments. We're scaling quickly and looking for a true leader who wants to help build something iconic.
The Role
We're seeking a hands-on, in-person CTO who can take full ownership of Vibe's technology direction, team, and long-term technical vision.
This person will:
Architect for massive scale
Build and manage a high-performance engineering team
Oversee mission-critical releases, integrations, and system reliability
Drive innovation across AI, analytics, mobility, and core POS functionality
What You'll Do
Technical Leadership & Architecture
Own the end-to-end technical architecture for Vibe Retail POS.
Upgrade and modernize the stack as needed (e.g., CI3 → modern PHP framework, microservices).
Improve system speed, performance, scalability, and uptime.
Team Leadership & Culture
Lead and expand our engineering team in-person.
Set strong engineering processes: sprint discipline, QA, documentation, release cycles.
Build a culture of ownership, speed, and excellence.
Mentor engineers and ensure accountability across the team.
Execution & Scale
Deliver features fast while maintaining reliability.
Oversee staging → production workflows and ensure real-time production stability.
Build infrastructure for thousands of merchants and high transaction volume.
Manage DevOps, deployments, and CI/CD pipelines.
Cross-Functional Leadership
Work directly with the CEO to translate vision into execution.
Collaborate with operations, onboarding, sales, and support teams.
Communicate timelines, risks, and prioritization clearly and frequently.
Ownership Mindset
Treat Vibe as if it's your own company.
Make high-quality decisions that balance speed and long-term scalability.
Create a technical foundation that supports aggressive growth.
Required Experience
Technical
8+ years software engineering experience; 3+ years in a senior technical leadership role.
Strong experience with:
PHP (CodeIgniter 3 highly preferred)
MySQL 8
Docker / Docker Swarm
JavaScript / jQuery / Bootstrap
Experience scaling SaaS products.
Deep knowledge of integrations, webhooks, API architecture, microservices, and distributed systems.
Strong DevOps & cloud infrastructure experience.
Bonus: AI integrations, mobile app development, payments/fintech background.
Leadership
Proven ability to build and lead engineering teams in person.
Clear communicator with excellent organization and prioritization skills.
Experience scaling a product from early stage to enterprise-level volume.
Why This Role Is Special
You will own the entire technology vision of a rapidly growing POS software company.
You will work directly with a founder who moves fast and wants to scale aggressively.
You'll build a large engineering organization around you.
You will shape the future of a product competing with major retail POS systems.
And most importantly:
You'll have a real equity stake and a long-term leadership seat.
Compensation & Equity
Competitive salary
Performance bonuses
Meaningful equity package for the right candidate
Leadership role with long-term career upside
How to Apply
Send your resume and a short message about why you're a fit to: **********************
-In-person required (NY area)
-Hybrid only considered for exceptional candidates
Chief Technology Officer
Information technology manager job in New York, NY
CTO - Mudita Studios
Driving AI-Native Venture Building Across Our Portfolio
Mudita Studios is an AI-first venture studio that builds, acquires, and scales B2B SaaS companies. We are looking for a CTO to architect, ship, and scale the next generation of AI-enabled products across our portfolio. This role owns technical strategy, system architecture, delivery cadence, and engineering quality across multiple ventures simultaneously.
What You'll Lead
• End-to-end technical ownership across 6-10 portfolio companies (0→1 builds, rapid prototyping, scale-up hardening).
• Product architecture, core platform decisions, and AI integration strategy (agents, RAG, workflow automation, connectors).
• Roadmapping and prioritization with each venture CEO (wedge, sequencing, MVP scoping, versioning).
• Engineering execution: sprint structure, velocity management, code quality, and release discipline.
• Technical diligence for acquisitions (fractional CFO firms, ops consultancies) and post-acquisition modernization.
• Enterprise-grade implementation patterns for Fortune 500 clients-connecting our portfolio tools into real workflows.
• Stand up a high-leverage engineering organization (internal team + nearshore/offshore pods + contractors).
• Security, compliance, and data architecture for AI systems (SOC2 workflows, PII handling, provenance, observability).
Ideal Background
• 10+ years building and shipping software products; experience as CTO, Head of Engineering, or Principal Architect.
• Strong command of modern AI tooling: OpenAI agents, LLM apps, vector stores, RAG, LangChain/LlamaIndex, n8n/Zapier orchestration.
• Proven ability to build from zero while maintaining enterprise-grade reliability, documentation, and security.
• Experience managing multi-product engineering portfolios or consulting teams delivering across different clients.
• Comfortable switching between hands-on execution and high-level architecture in the same week.
• Bonus: experience in FP&A, workflow automation, consulting tech, or vertical SaaS.
The Person Who Thrives Here
• Operates with urgency and discipline; ships MVPs in weeks, not quarters.
• Loves building systems, templates, and repeatable engineering playbooks.
• Treats AI as a force multiplier-knows how to turn 5 engineers into 25 via tooling and automation.
• Communicates crisply with non-technical founders and can translate business strategy into engineering priorities.
Why This Role Matters
Mudita Studios is building a portfolio of AI-native businesses that each solve deep operational problems in finance, talent, operations, and industry-specific workflows. The CTO defines how these companies are built, how quickly they scale, and how reliably they deliver results to enterprise clients.
Compensation
Competitive base + meaningful equity across the venture portfolio + performance upside.
If you're excited by multi-company technical leadership, rapid 0→1 product cycles, and building an AI-powered studio that ships at Fortune-500 quality, we'd love to talk.
DM me or email ***********************.
Sr. IT Director, Applications & Informatics
Information technology manager job in New York, NY
The Senior Director of IT Applications and Informatics is a visionary and strategic leader responsible for overseeing the development, implementation, and management of the organization& application portfolio and informatics infrastructure. This role plays a pivotal part in leveraging technology to drive business innovation, optimize operations, and enhance decision-making capabilities.
Responsibilities
Develop and implement a comprehensive IT application strategy aligned with the organization's overall business goals.
Lead the identification, selection, and implementation of new applications that address critical business needs and improve efficiency.
Manage the entire application lifecycle, including development, deployment, maintenance, and support
Oversee the informatics infrastructure, ensuring its effectiveness in data collection, analysis, and presentation for informed decision-making.
Provide leadership and direction to the IT Applications and Informatics team, fostering a culture of collaboration, innovation, and continuous improvement.
Establish and maintain strong relationships with business stakeholders to understand their needs and ensure IT solutions deliver tangible value.
Develop and manage the IT Applications and Informatics budget, ensuring efficient resource allocation and cost optimization.
Stay up-to-date on the latest IT trends and technologies to identify opportunities for innovation and improvement.
Develop and implement strategies to ensure data security and compliance with relevant regulations.
Lead and participate in IT project management activities related to application and informatics initiatives.
Requirements
Master's degree in Computer Science, Information Technology, Informatics, Healthcare Administration, Business Administration, or a related field (preferred).
Minimum of 10-15 years of experience in a senior IT leadership role, with a proven track record of success in managing and implementing IT applications and informatics solutions.
In-depth knowledge of informatics principles and practices related to data management, analytics, and reporting.
Excellent leadership and communication skills, with the ability to effectively collaborate with healthcare professionals, administrators and support staff from both medical and technology departments.
Strategic thinking and problem-solving abilities.
Budget management and resource allocation expertise.
Strong understanding of data security best practices and regulatory compliance requirements.
Proven track record of EMR implementation and optimization of analytics;
Management experience with a track record of leading a collaborative team promoting creative problem solving in a fast paced environment;
Dedication and on-going commitment to improvement of patient care utilizing existing and future technology solutions to assist;
Experience with integration of information technology concepts into clinical practice;
Ability to employ system wide thinking in development and deployment of technology;
Ability to lead by example, and be recognized by peers as an excellent clinician and credible leader;
Computer skills that are well above average
EEOC:
40HRS Staffing is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: 40HRS Staffing is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at 40HRS Staffing are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. 40HRS Staffing will not tolerate discrimination or harassment based on these characteristics.
Japanese Bilingual Sr. IT User Support Specialist
Information technology manager job in New York, NY
Sr. IT User Support Specialist (Japanese Bilingual)
Division: Customer Support Division
Work Style: Hybrid - Min. 3 days per week in the office/ Or more days to work at office for the demands
FLSA Status: Exempt
Salary Range: $85,000- 90,000 per year
Target Bonus: 6% (depending on company, division or individual performance)
Working Hour:Monday to Friday @9:00- 17:00
Full Benefits: Health, Dental, Vision insurance, 401K, PTO etc.
Experience Range: Over 5 years
Accountabilities:
- Provides analytical expertise and assists in a variety of user support activities, including, but not limited to, pre-consultation on procurement of IT products; consultation and advice for end users in problem resolution; guidance for troubleshooting by self-diagnosis and detailed investigation; development of troubleshooting scripts for end user support and technical support in the setup, installation and configuration of desktop hardware and software based on experience; perform desktop application test to ensure compatibility and education and independent decision-making skills.
- Participates in the design, testing and deployment of client configurations throughout the company.
- Consults with end-users to determine the most effective use and control of the end user H/W, S/W, system functionality and support functions based on own knowledge and experience.
- Develops documents, design, analyze, modify and test programs based on and related to specifications.
- Develops training programs and materials as well as user instruction to improve business operations.
Knowledge and Skills Required:
Bilingual
- Fluent in English & Business level in Japanese
Technical Program Manager
Information technology manager job in New York, NY
Source One is a consulting services company and we're currently looking for the following individual to work as a consultant with our direct client, a well
known AI company in New York City, NY This is a Hybrid role see details below.
We are not able to to sponsor visas or work with third party's or corps
Title: Technical Program Manager
Location: NYC
Onsite (Mon-Fri, 30+ hours)
Contract Duration: 6 months, with likely extension
Pay Rate: $85.00 - $110.00 hourly (W2)
JOB DESCRIPTION
We are helping a global leader in AI development hire a Technical Program Manager to bridge the gap between program management and technical execution. This role combines strong program management skills with hands-on technical expertise in Python, SQL, and data analysis.
In this role, you'll drive complex technical initiatives, analyze data to inform decision-making, and ensure cross-functional teams deliver on schedule.
The ideal candidate has a strong technical foundation with advanced proficiency in Python and SQL, and proven experience managing technical projects from start to finish. You're analytical, detail-oriented, and capable of translating between engineering and business stakeholders to keep projects on track and aligned with strategic goals.
As a Technical Program Manager, you'll:
Lead and manage technical programs from conception through execution, ensuring milestones are met and projects align with strategic goals.
Collaborate with engineering, product, and business teams to define program requirements, scope, and timelines.
Write Python scripts and leverage SQL to extract, transform, and analyze data to inform project decisions and track program metrics.
Develop dashboards, reports, and data visualizations to monitor program performance and communicate insights to stakeholders.
Identify and mitigate risks, resolve blockers, and proactively manage dependencies across multiple projects.
Facilitate technical discussions, document solutions, and translate technical information for non-technical stakeholders.
Continuously improve processes, tools, and methodologies to increase program efficiency and transparency.
IDEAL CANDIDATE PROFILE
Need someone who has strong technical background and strong Python/SQL skills
DAILY TASKS
Lead and manage technical programs from conception through execution, ensuring milestones are met and projects align with strategic goals. Collaborate with engineering, product, and business teams to define program requirements, scope, and timelines. Write Python scripts and leverage SQL to extract, transform, and analyze data to inform project decisions and track program metrics. Develop dashboards, reports, and data visualizations to monitor program performance and communicate insights to stakeholders. Identify and mitigate risks, resolve blockers, and proactively manage dependencies across multiple projects. Facilitate technical discussions, document solutions, and translate technical information for non-technical stakeholders. Continuously improve processes, tools, and methodologies to increase program efficiency and transparency.
REQUIRED SKILLS
Qualifications Technical Skills: Proficient in Python for scripting, automation, and data manipulation. Strong SQL skills for querying relational databases and analyzing large datasets. Experience with data visualization tools (Tableau, Power BI, Looker, etc.) is a plus. Familiarity with cloud platforms (AWS, GCP, Azure) or ETL workflows is a bonus. Program Management Skills: Proven experience managing technical projects or programs with cross-functional teams. Strong analytical, problem-solving, and decision-making skills. Excellent communication and interpersonal skills to work with technical and non-technical stakeholders. Experience with Agile/Scrum or other project management methodologies. Education / Experience: Bachelor's degree in Computer Science, Engineering, Data Analytics, or related field. 3+ years of experience in technical program management, project management, or related technical role.
Senior IT Manager - Infrastructure & End-User Services
Information technology manager job in Edison, NJ
Fulltime Role
Senior IT Manager - Infrastructure & End-User Services
Required:
Experience: 10+ years in IT infrastructure roles, with at least 3 years in a managerial capacity.
Certifications: Microsoft Certified: Azure Administrator Associate, MCSA/MCSE, ITIL Foundation (preferred).
Technical Skills:
Microsoft Server (2016/2019)
Active Directory & Group Policy
Azure IaaS/PaaS
Office 365 Administration
SQL DBA
SCCM/Intune
Endpoint Security & Patch Management
Help Desk Operations & ITSM tools (e.g., ServiceNow)
Position Summary:
We are seeking a highly skilled and technically proficient Senior IT Manager to lead and manage enterprise infrastructure operations and end-user support services. This role demands deep hands-on expertise in Microsoft Server technologies, Active Directory, Azure, Office 365, and Desktop Engineering, along with strategic oversight of the Help Desk function. The ideal candidate will drive operational excellence, ensure system reliability, and deliver exceptional user support across the organization.
Key Responsibilities:
Infrastructure & Systems Management
Oversee the administration and optimization of Microsoft Server environments, including patching, backup, and performance tuning.
Manage and maintain Active Directory architecture, group policies, and identity/access controls.
Lead cloud infrastructure initiatives using Microsoft Azure, including resource provisioning, cost optimization, and security compliance.
Administer Office 365 services (Exchange Online, SharePoint, Teams) and ensure seamless integration with enterprise systems.
Desktop Engineering & Help Desk
Direct the Desktop Engineering team in deploying, configuring, and maintaining end-user devices and software.
Implement and manage endpoint management tools (e.g., SCCM, Intune) for patching, compliance, and asset tracking.
Lead the Help Desk function to ensure timely resolution of technical issues, high customer satisfaction, and adherence to SLAs.
Develop and enforce IT support policies, escalation procedures, and knowledge base documentation.
Security & Compliance
Collaborate with InfoSec teams to enforce infrastructure security policies and conduct vulnerability remediation.
Monitor and respond to system/network security incidents and ensure compliance with internal and external audit requirements.
Leadership & Strategy
Mentor and develop technical staff, fostering a culture of accountability and continuous improvement.
Partner with cross-functional teams to align IT services with business goals.
Evaluate emerging technologies and recommend strategic investments to enhance infrastructure capabilities.
IT Cloud Administrator
Information technology manager job in East Rutherford, NJ
What You'll Do:
Provide support and administration for Michael Kors IT department's cloud presence.
Tier 1 - Azure, AWS, Google Cloud Platform
Tier 2 - Azure, and O365
Support Windows, Linux, and native cloud services in the respective platforms.
Work with application and security teams to remediate any issues with resources, services, or security concerns for cloud platforms.
Proactively look for ways to improve administration, monitoring, and standard operating procedures.
Plan, create, and deploy backup strategies to protect data stored in the cloud and strategic monitoring for all accounts.
Provision and create cloud services for migration and support of applications
Monitor and track incidents and triage call in a service desk ticketing system in support of the incident and problem management process; recognize high priority tickets and act within the expected response time.
Monitor all cloud resources and responding to alerts within the environment.
You'll Need to Have:
Bachelor's degree in computer science, Information Technology, or related field.
Minimum 5+ years of Cloud Admin experience supporting AWS and Azure
Experience with automation tools to streamline and standardize our cloud deployments. Ex: ARM Template, Terraform, Cloud Formation, Ansible, etc.
Experience with implementing cloud services, such as EC2,S3, Elastic, Docker, IAM, service accounts, Azure VMS, Key vault, storage account, Kubernetes, Backup, Runbook and Monitor.
Fundamental knowledge of knowledge of network connectivity, VPC (Subnets/Security Groups) and troubleshooting techniques.
Experience in PowerShell scripting and automation of admin functions.
Administration experience in Azure and AWS with and without scripting methods.
Required certification: Microsoft Azure Administrator, Azure DevOps Engineer, AWS SysOps Administrator, AWS Cloud solutions Associate and AI Certifications will be a plus
Experience in Day-to-day Operations of AWS and Azure environments including uptime, cross platform support and security
Hands on experience with building retail or relevant applications in AWS and Azure with migration, governance and automated deployments
Experience in cloud migration including legacy data transfer from on-prem to AWS
Experience in working with application, engineering teams and stakeholders to monitor and maintain a secure and resilient cloud-hosted infrastructure to establish SLAs across the environments
Experience in working with Security team for improving DevSecOps process and tools
Candidate must be flexible to support needs of the department. Off hours and weekend support are required.
Ability to implement systems that are highly available, scalable and meet disaster recovery requirements.
Working knowledge of Microsoft Active Directory administration and overall identity and access management for cloud platforms.
Added advantage
SAP on cloud and Google Cloud Platform
We'd Like to See:
Familiarity with end point security patch management software. Ex: Ivanti LANDesk, SCCM, Carbon Black, etc.
Strong communication skills, both oral and written, with the ability to convey clear and concise thoughts and ideas.
Excellent time management skills including the ability to manage multiple projects at any given time.
Ability to analyze problems and propose solutions.
Ability to work in a fast-paced, dynamic environment.
Capri Perks:
Generous Paid Time Off & Holiday Calendar
Summer Fridays
Internal Mobility Across Brands
Cross-Brand Discount
Exclusive Employee Sales
Fav 5 Cards (MK Discount for friends and family)
401k Match
Paid Parental Leave
Thrive Wellness Program
Commuter Benefits
Gym Discounts
The Company is an equal employment opportunity employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.
At Capri Holdings Limited, we are committed to providing a fair and accessible recruitment process. If you require a reasonable accommodation for the interview or application process, please contact our Talent Acquisition team at ****************************************.
In compliance with certain Pay Transparency laws, employers are required to disclose a salary range. The salary for this position will vary based on role requirements, skill set and years of experience.
About Us:
CAPRI HOLDINGS is a global fashion luxury group consisting of iconic, founder-led brands Versace, Jimmy Choo, and Michael Kors. Our commitment to glamorous style and craftsmanship is at the heart of each brand, as we design innovative products across the full spectrum of fashion luxury categories. The unique DNA and heritage of each brand, combined with the diversity and passion of our people, and our dedication to clients and communities, define our success.
Information Technology Analyst
Information technology manager job in New York, NY
Job Title: Information Technology Analyst I
Duration: 3 Months assignment with possible extension
Schedule: 7a-3p - 5 days/week (including weekends). Hours if resource works Saturday &/or Sunday will be 9a-5p regardless of shift they are booked for.
Pay Range: $25 - $28/Hour
Requirements:
Bachelors or equivalent exp (R).
Degree in computer science (P).
1-2 yr exp (P).
Excellent analytical, problem solving , written and verbal communication skills, strong customer service skills. (R).
Ability to work within a team environment (R).
“Pride Health offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts with preferred vendors”
Information Technology Engineer
Information technology manager job in New York, NY
As an Onsite Support Technician with minimum of 2 to 3 years of technical experience in providing quality services to the end users which includes the following key roles and responsibilities:
iPhone Setup
Company Portal
Outlook
MS Teams
Sim Card
activation
Orders
Inventory Management
iPhone
SIM
Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software.
Perform Break Fix, Desk Side Support, IMACD's, Data Migration, Refreshes, etc.
Perform onsite updates, Configuration changes, or Software installations.
Provide onsite technical assistance to End Users.
Identifies potential issues that could adversely impact End User experience and follows through on action steps to prevent.
Manage assigned tickets and ensure that they are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed.
Coordinate with vendors for provision and repair of end-user support (e.g., Hardware Vendor technicians for warranty repair/replacement)
Perform end-user support related to security controls and compliance related tasks such as access reviews, controls verifications, facility inspections, among others
Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance, and upgrades.
Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support
Provide IT support for disaster recovery and immediate response in emergencies at local sites.
Provide On-call support if required outside business hours on a rotational basis
Provide Hand and Feet support for network data and voice devices