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  • Service Delivery Manager with German

    Capgemini Holding Inc. 4.5company rating

    Information technology manager job in Cleveland, OH

    Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world. YOUR TEAM/ PROJECT: Application Development & Maintenance (ADM Center) provides comprehensive end-to-end IT services from business specification, through software development, implementation, to application maintenance using leading it technologies and management methods. We enthusiastically institute solutions in the fields of DevOps, SRE, low-code, broadly understood Automation and AI. The complexity and diversity of solutions allows to build close relationships with our clients on various levels, while also to give employees the opportunity to develop in a wide range of career paths. Our development teams are highly self-organizing and independent, capable in agile and lean software engineering practices. YOUR TASKS: Demonstrated success in end-to-end service delivery, ensuring alignment with client expectations, contractual obligations, and business outcomes Highly proficient in Incident and Problem Management, ensuring rapid resolution and root cause analysis to minimize business impact Follow appropriate engagement procedures and policies (i.e. change control, security and auditing, release, configuration, problem and incident management) Influence and realign stakeholders' expectations where necessary Provide specialist advice to key stakeholders about the best ways to meet business IT requirements regarding application support Manage escalations from the client Drive a focused commercial perspective with awareness of delivery cycle times YOUR PROFILE: Minimum of 3 years of experience in project management, particularly in areas related to Service Delivery Management Excellent communication and interpersonal skills to manage client relationships and team dynamics Experience in defining ITIL processes, ITSM, Service Management and ITIL certification a plus Proficiency in agile software delivery and experience with agile at scale frameworks (e.g. SAFe) Excellent problem-solving skills and the ability to operate in a constantly changing landscape with strict timelines and outcomes Innovation and a continuous improvement mindset to drive project success Fluency in English, spoken and written (C1) and a communicative level of German (B1/B2) WHAT YOU'LL LOVE ABOUT WORKING HERE: Practical benefits: permanent employment contract from the first day; hybrid, flexible working model; equipment package for home office; private medical care with Medicover; life insurance; Capgemini Helpline; NAIS benefit platform. Access to 70+ training tracks with certification opportunities; platform with free access to Pluralsight, TED Talks, Coursera, Udemy Business and SAP Learning HUB. Community Hub that will allow you to choose from over 20 professional communities that gather people interested in, among others: Salesforce, Java, Cloud, IoT, Agile, AI. GET TO KNOW US Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics, striving to create a workplace where everyone can succeed and feel valued. Do you want to get to know us better? Check our Instagram - @capgeminipl or visit our Facebook profile - Capgemini Polska. You can also find us on TikTok! - @capgeminipl. Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.
    $121k-169k yearly est. 8d ago
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  • Director of Information Technology

    Amphenol TPC Wire & Cable

    Information technology manager job in Macedonia, OH

    The Director of Information Technology (IT) is responsible for leading the organization's IT strategy, infrastructure, and application landscape to support business operations within a commercial-centric distribution and light manufacturing/assembly environment. This role provides strategic leadership, oversees enterprise systems, manages IT projects, and leads cross-functional teams to ensure technology solutions align with operational and business objectives. Key Responsibilities Develop and execute the company's IT strategy to support sales, marketing, distribution, supply chain, and operational goals. Lead, mentor, and manage IT teams, including internal staff and external vendors. Oversee enterprise systems including ERP, CRM, and related business applications (Epicor, Salesforce, and other platforms). Manage IT projects from initiation through delivery, ensuring timelines, budgets, and scope are met. Collaborate with executive leadership and business stakeholders to identify technology needs and implement scalable solutions. Ensure system reliability, data integrity, cybersecurity, and compliance with company policies and industry standards. Drive continuous improvement initiatives through process optimization and system enhancements. Manage IT budgets, forecasts, and vendor contracts. Establish and enforce IT policies, procedures, and best practices. Support business continuity, disaster recovery, and system upgrades or migrations. Required Qualifications Bachelor's Degree in Information Technology, Computer Science, or a related field (Master's degree preferred). Minimum of 7 years of progressive IT experience, including experience within commercial, distribution, and/or light manufacturing environments. Proven experience leading IT teams and managing complex technology projects. Strong background in project management methodologies (Agile, Waterfall, or hybrid). Hands-on experience with Epicor ERP, Salesforce CRM, or similar enterprise software solutions. Strong understanding of IT infrastructure, systems integration, and data management. Demonstrated experience evaluating, implementing, and governing AI-driven technologies (e.g., machine learning tools, automation, predictive analytics, or generative AI) to improve IT operations, cybersecurity, data management, and business outcomes. Excellent leadership, communication, and stakeholder management skills. Ability to translate business needs into effective technology solutions. Preferred Qualifications Project Management Professional (PMP) or similar certification. Experience with cloud-based systems, integrations, and reporting tools. Knowledge of cybersecurity frameworks and best practices. Experience managing IT in a fast-paced, growth-oriented organization. Key Competencies Strategic thinking and problem-solving Team leadership and development Cross-functional collaboration Vendor and budget management Change management and process improvement TPC Wire & Cable is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status. This job description is not intended to list all responsibilities; duties may evolve as business and market needs change.
    $108k-158k yearly est. 5d ago
  • Entry Level Healthcare IT Analyst

    Optimum Healthcare It 4.3company rating

    Information technology manager job in Cleveland, OH

    Start Your Career in Healthcare Information Technology Today! Getting your first job can be difficult when employers want experience, but to gain that experience, you need your first job. We bridge the gap between your education and professional career by helping you gain the experience and training you need within the Healthcare Information Technology Industry. Optimum Healthcare IT is looking for recent college graduates with an interest in moving into the Healthcare IT Industry. Our Optimum CareerPath training program will equip you with the tools needed for your success as a Healthcare IT Analyst. Healthcare IT Analyst Job Responsibilities: · The Healthcare IT Analyst will have primary responsibility for the design, build/configuration, testing, validation, documentation, and ongoing support for the Healthcare applications. · This position will implement, administer, and support assigned systems under the guidance of senior members of the team. · The position will have a good understanding of healthcare organizations, ancillary systems, and health system operations. · Analyze and document user requirements, procedures, and problems to automate or improve existing systems. Review system capabilities, workflow, and scheduling limitations. · Document workflows, configure and/or build activities, change management adherence, end-user notifications, training information, and status reporting in the appropriate system. · Develop, document, and revise system design procedures, test procedures, and quality standards. · Expand or modify the system to serve new purposes or improve workflows. · Review and analyze the system and performance indicators to locate problems and correct errors. Escalate problems and issues to the appropriate staff to ensure timely resolution. · Coordinate projects, schedule, and facilitate meetings as necessary to complete assignments. · Technical and functional analyst support of systems that may include Electronic Health Records platforms (Epic, Cerner), IT Project Management, ERP Systems (Workday, Oracle, PeopleSoft, UKG), ITSM applications (ServiceNow), data and analytics applications (Tableau, PowerBI), cloud deployments (GCP, Azure, AWS), and other digital platforms and services. Requirements: · Bachelor's Degree · US work authorization (This position is not open to any H1B /F1/ H-4 EAD OPT/STEM degrees) · Excellent communication skills (verbal and written) · Ability to exercise tact and good interpersonal skills · Superb analytical and time management skills required · Self-starter, self-motivated, high level of initiative · Result-focused, ability to solve complex problems and resolve conflicts in a timely manner · Internships or research project work are highly desired in a healthcare setting · Understanding of how data works and looks, coming from different formats, is preferred · Ability to travel during the training program if necessary
    $65k-88k yearly est. 5d ago
  • Information Technology Project Manager

    Cogent Infotech 4.5company rating

    Information technology manager job in Cleveland, OH

    IT Project Manager Work address - Cleveland, OH 44115 Onsite Role Duration - 18 months Primary Responsibilities Coordinate and schedule meetings across internal teams and vendors Manage meeting logistics, agendas, notes, decisions, and action items Track milestones, deliverables, and follow-ups Collect updates and maintain weekly status reports, dashboards, and RAID logs Maintain project documentation in Smartsheet and Teams Support project communications and scheduling coordination Coordinate UAT testing activities, including test schedules, result collection, and data validation tracking Correlate testing issues to scenarios for escalation to the Senior PM Tools & Experience Expectations Strong proficiency with Smartsheet, Teams, and Outlook Minimum 3+ years of Project Coordinator experience Experience supporting large-scale, multi-stakeholder software implementations ERP or enterprise system implementation experience (Infor preferred) Prior experience coordinating UAT or system integration testing Out of Scope Budget or change control ownership Scope or schedule decision-making Escalation ownership or overall project management Classification Function The purpose of the classification is to coordinate, document and manage projects throughout the project life cycle. Employee oversees and communicates project plans, status, contractual obligations, resources and expenses, and timelines and budgets. Distinguishing Characteristics This is a project manager level classification that receives direction from department management. The employee in this class is expected to exercise discretion in applying policies and procedures, to resolve organizational and service delivery problems and to ensure that assigned projects and activities are completed in a timely and efficient manner. Essential Job Functions The following duties are normal for this classification. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned. 40% +/- 10% Plans, organizes oversees and coordinates projects to ensure that requirements are met and that projects are completed on time and on budget; creates the project work plan, describing how the project will be managed; continuously reviews project work plan and documents including the budget, capturing contractual obligations, resources, and equipment and material expenses; creates the project schedule, setting critical path and base time lines for the project duration; communicates through regular status meetings where such activities are reviewed, documented and discussed among the project team, customers, and stakeholders; reviews procedures and status reports for compliance with standards and adherence to plans, objectives and schedules; keeps administration informed of status of projects; documents lessons learned at project completion. 30% +/- 10% Creates project documentation according to specific project requirements that may include specific detailed documents, wireframe drawings, charts, reports, and/or presentations; reviews and updates project documentation for updating, versioning, disseminating and archiving on a continual basis; creates project budget documentation used to track all contractual obligation, resource, and equipment and material expenses; reviews and updates project budget on an ongoing basis. 20% +/- 10% Creates, updates, maintains, and executes a variety of project related plans and procedures such as a Risk Plan, Issue Resolution/Escalation Plan, Communication Management Plan, Document Management Procedures, and Quality Management Plan, reviews, documents and logs plan status, results and issues. 10% +/- 10% Attends and participates in professional group meetings, conferences, seminars and training; stays abreast of new trends and innovations in the field of computer technology. Minimum Training and Experience Required to Perform Essential Job Functions Bachelor's degree in business administration, computer science or a related field and three (3) years' experience in project management; or an equivalent combination of education and experience. Technology Requirements Ability to operate a variety of software and database including email software (MS Outlook), presentation and diagram software (MS PowerPoint, MS Publisher, MS Visio), project tracking software (MS Project, JIRA, Confluence, Smart Sheet), spreadsheet software (MS Excel), teleconferencing software (Webex, MS Teams), and word processing software (MS Word). Language Ability & Interpersonal Communication Requires the ability to perform mid to high level data analysis requiring managing of data and people deciding the time, sequence of operations or events within the context of a process, system, or organization. Involves determining the necessity for revising goals, objectives, policies, procedures, or functions based on the analysis of data/information and includes performance reviews pertinent to objectives, functions, and requirements. Ability to comprehend a variety of informational documents including contracts, statement of work, billing invoices, spreadsheets, project documentation, flow chart diagrams, work orders, and network diagrams. Ability to comprehend a variety of reference materials and manuals including the Employee Handbook, project management policies and procedures, and County processes and procedures. Ability to prepare status reports, project charter, scope of work, procedures, change request forms, change logs, work plans, project schedules, logs, budgets, plans, reports, diagrams, manuals, lists, and other job-related documents using prescribed format and conforming to all rules of punctuation, grammar, diction, and style. Ability to represent the department, convince and influence others, to record and deliver information, to explain procedures, to follow instructions. Ability to use and interpret contract, legal, accounting, and network terminology and language.
    $77k-113k yearly est. 5d ago
  • Service Delivery Manager

    Aqualis

    Information technology manager job in Akron, OH

    About the Organization AQUALIS is the nationwide leading provider of comprehensive water management services focused on maintaining, inspecting, and repairing post-construction stormwater and lift station systems. We provide our clients with environmental compliance while inspiring change by preserving and protecting our most precious natural resource-water. Description Who is AQUALIS? AQUALIS is the nationwide leading provider of comprehensive water management services focused on maintaining, inspecting, and repairing post-construction stormwater and lift station systems. We provide our clients with environmental compliance while inspiring change by preserving and protecting our most precious natural resource...water. Why work at AQUALIS? AQUALIS provides sustainable water compliance and management solutions for the betterment of our nation's communities and corporations. Working at AQUALIS is a unique opportunity to be a part of an environmentally progressive, sustainable water management team that performs at the highest professional level. We pride ourselves on respect, loyalty, integrity and inclusion. Our Company's culture is supported by our core values: Personal Responsibility & Accountability, Exceptional Customer Experience, and Sustainable & Innovative Water Management. We are committed to providing personal and professional development through continuing education, investment in tools and technology, and position-related training. AQUALIS provides all full-time employees with competitive annual pay raise potential, paid vacation time, eligibility to enroll in a company sponsored group healthcare plan, 401(k) matching, as well as real flexibility and growth potential. Where do YOU fit in? The Service Delivery Manager (SDM) is responsible for keeping the Service Delivery team on a challenging schedule during the growing seasons while gathering information for the potential rehabilitation and/or repair of stormwater wetlands, biofiltration systems, proprietary underground storage units, and drainage conveyance infrastructures utilizing Best Management Practices (BMP) for Stormwater Control Measures (SCM). Specific duties include: Leading a team of watershed management Service Technicians in maintaining and improving storm drainage systems to mitigate flooding and erosion Identifying and documenting stormwater drainage issues needing repair. Performing general environmental maintenance activities. Operating and maintaining company landscaping equipment which includes a pick-up truck & trailer. Disposing of sediment, trash, and debris from stormwater systems. Performing physical labor in a variety of weather conditions. Completing maintenance & inspection reports and tracking crew expenses Consistently exectuing against company defined Key Performance Indicators (KPIs) and applicable Service Level Agreements (SLA) to ensure uncompromised fulfillment of client's Scope of Work (SOW) Position Requirements Basic requirements: Background check, driving record review, DOT physical, and drug test are part of the pre-employment process. Maintaining a DOT Health Card and insurable status under the company auto policy are an ongoing requirements of this position. Possess an analytical approach to stormwater drainage management Proficient with mobile technology (i.e. iPads, Laptops, Email, etc.) The SDM must be willing to travel and be away from home 4-5 days per week Able to perform duties in all types of weather conditions in order to monitor effectiveness of SCMs Location Akron, OH Category Environmental Services Full-Time/Part-Time Full-Time Exempt/Non-Exempt Non-Exempt Number of Openings 1 Base Compensation Min $21.00 / Hr. Base Compensation Max $24.00 / Hr. On Target Earnings EOE Statement AQUALIS Stormwater Management is strongly committed to providing a work environment that is free from all forms of harassment, discrimination and inequality. We recruit, employ, train, promote and compensate our personnel without regard to race, age, sex, religion, national origin, citizenship, marital status, veteran's status, disability, genetic information or any other personal characteristic protected by law. AQUALIS also offers protection based on sexual orientation against discrimination, harassment or inequality. We value each and every employee and strive to make employment at AQUALIS enjoyable and satisfying. As part of our commitment, we will not tolerate any form of discrimination toward employees, applicants, vendors, customers or visitors of AQUALIS. Everyone should be treated equally and with respect regardless of race, age, sex, religion, national origin, citizenship, marital status, veteran's status, sexual preference, disability, genetic information or any other class protected under state law. Tags Erosion Control, Environmental Management, Flooding Mitigation, Pollution Prevention and Detection, Water Quality, Wastewater Collection & Treatment, Landscaping, Environmental Compliance This position is currently accepting applications.
    $21-24 hourly 5d ago
  • Manager, Information Services - AFH

    The J. M. Smucker Company 4.8company rating

    Information technology manager job in Orrville, OH

    Your Opportunity as the Manager, Information Services, AFH This position manages the Information Services (IS) team responsible for the delivery of key applications and technologies that enable go-to-market trade strategies across the Away From Home (AFH) business area. Partners with the Away From Home business teams to understand and deliver on key commercial drivers and strategic plans. Develops and sustains strong relationships across all levels of the AFH Sales, Revenue Growth Management, Analytics, Equipment & Services, and related support functions. Manages a team of Analysts and Developers responsible for activities related to the planning, design, development, and implementation of the organization's information systems and software applications in the foodservice space to drive effective business outcomes. Accountable for seamless delivery of solutions within the Trade Promotion Management, Customer Relationship Management and Field Service platforms. Applies leadership, influencing and relational skills to resolve significant issues as they arise. Oversees the collection of all IS demand from multiple cross-functional business areas and ensures that the demand is effectively prioritized. Develops and maintains relationships with key IS and extended leadership to facilitate the effective delivery of all IS enabled initiatives. Optimizes run model support to reduce reliance on IS for self-service tools and encourages automations that can limit support activities. Location: Orrville, OH (Close proximity to Cleveland/Akron) Work Arrangements: Hybrid - onsite a minimum of 9 days a month primarily during core weeks as determined by the Company; maybe more as business need requires In this role you will: People Management Create and sustain a culture of growth by providing oversight, leading, motivating, coaching and developing a team of IS professionals made up of varying levels of experience and skill. Provide a consistent approach to setting performance objectives, managing work assignments, reviewing individual performance, giving timely feedback, supporting career growth, and managing the ‘whole' person. Business Relationship Management Partner with the Away From Home organization to define a technology roadmap of initiatives addressing highest priority business opportunities. Serve as point of contact for all technology-related initiatives with Sales Operations, Revenue Growth Management, Analytics and Equipment & Services functions in Away From Home. Provide thought leadership for the use of technology and data to solve business problems. Continuously evaluate and communicate clear milestones based on business priorities across projects, incidents, and business operations. Reduce reliance on IS by using self-service tools and champions process refinement to best utilize the toolchain, limiting customizations and support engagements. Software Integrations, Run Model and Resourcing Accountable for timely completion of team deliverables, primarily through integrations to and from software-as-a-service platforms serving Away From Home business users. Supervise progress and oversee adherence to schedules and specifications. Identify and address potential obstacles, issues, and opportunities. Periodically review designs for compliance with requirements and regulations. Manage annual software spend while continuously forecasting and reviewing spend to maximize company resources. Oversee, plan, coordinate, and supervise all activities related to the design, development, and implementation of the organization's information systems and software applications in the Away From Home space to drive effective business outcomes. Develop and execute plans to flow the right level of skilled resources to support strategic priorities of the organization's projects. Produce workload estimates and capacitated work plans that deliver to project milestones. Champion concepts and theories of sound analytic & development practices, techniques, tools and solutions across the team. Collaborate with other leaders to establish and maintain integrity in architecture, policies, standards and guidelines. Demonstrate the capability to solve unique and complex problems by applying critical thinking patterns. Apply a broad perspective to identify creative and innovative solutions. The Right Place for You We are bold, kind, strive to do the right thing, we play to win, and we believe in a strong community that thrives together. Our culture is rooted in our Basic Beliefs, and we believe in supporting every employee by meeting their physical, emotional, and financial needs. What we are looking for: Minimum Requirements: Bachelor's degree, specialized training, or equivalent work experience 5+ years of relevant work experience At least 1 year of experience managing others or managing work through others Strong business acumen Exposure and/or working knowledge of systems development lifecycle, IT General Controls, PII/PCI risk mitigation and quality assurance Strong interpersonal and communication skills High personal standards of integrity Bias for action and results Additional skills and experience that we think would make someone successful in this role (not required): Experience with Amazon Web Services, Salesforce CRM and TELUS Trade Promotion Management software Experience on how to best leverage SaaS, PaaS and IaaS for ideal tool selection creating optimized user experiences and business self-service support frameworks Follow us on LinkedIn
    $107k-143k yearly est. Auto-Apply 5d ago
  • Manager, Information Services - AFH

    Smuckers

    Information technology manager job in Orrville, OH

    Your Opportunity as the Manager, Information Services, AFH This position manages the Information Services (IS) team responsible for the delivery of key applications and technologies that enable go-to-market trade strategies across the Away From Home (AFH) business area. Partners with the Away From Home business teams to understand and deliver on key commercial drivers and strategic plans. Develops and sustains strong relationships across all levels of the AFH Sales, Revenue Growth Management, Analytics, Equipment & Services, and related support functions. Manages a team of Analysts and Developers responsible for activities related to the planning, design, development, and implementation of the organization's information systems and software applications in the foodservice space to drive effective business outcomes. Accountable for seamless delivery of solutions within the Trade Promotion Management, Customer Relationship Management and Field Service platforms. Applies leadership, influencing and relational skills to resolve significant issues as they arise. Oversees the collection of all IS demand from multiple cross-functional business areas and ensures that the demand is effectively prioritized. Develops and maintains relationships with key IS and extended leadership to facilitate the effective delivery of all IS enabled initiatives. Optimizes run model support to reduce reliance on IS for self-service tools and encourages automations that can limit support activities. Location: Orrville, OH (Close proximity to Cleveland/Akron) Work Arrangements: Hybrid - onsite a minimum of 9 days a month primarily during core weeks as determined by the Company; maybe more as business need requires In this role you will: People Management * Create and sustain a culture of growth by providing oversight, leading, motivating, coaching and developing a team of IS professionals made up of varying levels of experience and skill. Provide a consistent approach to setting performance objectives, managing work assignments, reviewing individual performance, giving timely feedback, supporting career growth, and managing the 'whole' person. Business Relationship Management * Partner with the Away From Home organization to define a technology roadmap of initiatives addressing highest priority business opportunities. * Serve as point of contact for all technology-related initiatives with Sales Operations, Revenue Growth Management, Analytics and Equipment & Services functions in Away From Home. * Provide thought leadership for the use of technology and data to solve business problems. * Continuously evaluate and communicate clear milestones based on business priorities across projects, incidents, and business operations. * Reduce reliance on IS by using self-service tools and champions process refinement to best utilize the toolchain, limiting customizations and support engagements. Software Integrations, Run Model and Resourcing * Accountable for timely completion of team deliverables, primarily through integrations to and from software-as-a-service platforms serving Away From Home business users. Supervise progress and oversee adherence to schedules and specifications. Identify and address potential obstacles, issues, and opportunities. Periodically review designs for compliance with requirements and regulations. * Manage annual software spend while continuously forecasting and reviewing spend to maximize company resources. * Oversee, plan, coordinate, and supervise all activities related to the design, development, and implementation of the organization's information systems and software applications in the Away From Home space to drive effective business outcomes. * Develop and execute plans to flow the right level of skilled resources to support strategic priorities of the organization's projects. Produce workload estimates and capacitated work plans that deliver to project milestones. * Champion concepts and theories of sound analytic & development practices, techniques, tools and solutions across the team. Collaborate with other leaders to establish and maintain integrity in architecture, policies, standards and guidelines. * Demonstrate the capability to solve unique and complex problems by applying critical thinking patterns. Apply a broad perspective to identify creative and innovative solutions. The Right Place for You We are bold, kind, strive to do the right thing, we play to win, and we believe in a strong community that thrives together. Our culture is rooted in our Basic Beliefs, and we believe in supporting every employee by meeting their physical, emotional, and financial needs. What we are looking for: Minimum Requirements: * Bachelor's degree, specialized training, or equivalent work experience * 5+ years of relevant work experience * At least 1 year of experience managing others or managing work through others * Strong business acumen * Exposure and/or working knowledge of systems development lifecycle, IT General Controls, PII/PCI risk mitigation and quality assurance * Strong interpersonal and communication skills * High personal standards of integrity * Bias for action and results Additional skills and experience that we think would make someone successful in this role (not required): * Experience with Amazon Web Services, Salesforce CRM and TELUS Trade Promotion Management software * Experience on how to best leverage SaaS, PaaS and IaaS for ideal tool selection creating optimized user experiences and business self-service support frameworks Follow us on LinkedIn
    $96k-144k yearly est. Auto-Apply 5d ago
  • Manager, IT Services

    Medic Management Group 4.5company rating

    Information technology manager job in Cleveland, OH

    The IT Manager will oversee and manage relationships with IT vendors delivering critical services such as managed network, Office 365 administration, data analytics, automation, and Power BI reporting. This role also includes direct management of internal IT staff to ensure efficient support for end-users. Strong project management skills are essential to drive technology initiatives, optimize vendor performance, and align IT operations with organizational strategic goals and initiatives. Responsibilities: Vendor Management: Source, evaluate, negotiate, select, and manage contracts with IT vendors providing managed network, Office 365, and analytics services. Monitor and manage vendor performance against SLAs and ensure compliance with security and regulatory standards. Conduct regular vendor reviews and risk assessments to optimize cost and service quality. Help Desk Management: Manage internal help desk staff to include, but not limited to; providing guidance, training, mentorship, and performance management. Ensure timely resolution of user issues and maintain high customer satisfaction. Implement policies and best practices for ticketing, escalation, and reporting. Technology Oversight: Manage internal IT data system staff to include, but not limited to; providing guidance, training, mentorship and performance management. Oversee implementation and maintenance of Office 365, Teams, and related collaboration tools. Responsible for oversight of the integration of data analytics and automation platforms, including Power BI reporting solutions. Ensure network infrastructure operates securely and efficiently. Write and optimize SQL code to prepare, join, and validate data from multiple sources, ensuring accuracy and performance in reporting models. Leverage Power BI to design dashboards and automate data workflows for operational reporting Project Management: Lead IT projects from planning through execution to include; project action items, ownership, ensuring timelines, budgets, and quality standards are met. Develop project plans, track milestones, manage project teams, and communicate progress to stakeholders. Strategic Initiative: Identify opportunities for automation and process improvement across IT and RCM operations. Collaborate with business units to align technology solutions with organizational objectives. Define KPI's/targets and monitor actions coming out of operational reviews to ensure continuous improvement in initiatives designed to drive company profitability. Compliance & Security: Maintain adherence to compliance frameworks (HIPAA, SOC 2) and implement risk management protocols. Oversee disaster recovery and business continuity planning and execution. Other: Lead, mentor, and manage IT staff to deliver high quality technical support and solutions. Develop, implement, and maintain all IT policies, security protocols, and disaster recovery/business continuity plans. Manage IT budgets and procurement of technology resources. Stay up to date on emerging technologies to recommend improvements, innovations, and best practices. Manage and uphold accountability across all internal and external technical resources. Uphold company core values to drive a positive culture across teams. Perform all other functionally related duties as needed. Requirements Qualifications: Bachelor's degree in Information Technology, Computer Science, or related field. 10+ years of IT experience, with 5+ years in a leadership role, including vendor management and project leadership experience. Proven expertise in Office 365 administration, network management, and Power BI reporting. Strong understanding of SQL. Strong working knowledge of cybersecurity and cloud-based technologies. Strong project management skills (PMP certification preferred). Experience managing held desk teams and IT support operations. Excellent problem solving, analytical, and critical thinking skills. Excellent communication, negotiation skills, with ability to collaborate across various levels. Experience with automation tools and data analytics platforms, with the ability to comprehend, manipulate, and interpret statistical data. Familiarity with healthcare IT environments and compliance requirements. Ability to manage multiple vendors and complex technology ecosystems. Ability to multi-task and shift priorities to meet company goals and timelines. Must be able to commute via reliable personal vehicle to and from Beachwood, Ohio Corporate Office in a hybrid work capacity 3 days per week. Travel may also include to and from client and vendor locations as needed or required. Physical Demands: Work may require sitting for long periods of time. Occasionally lifting files, paper, or IT equipment. Operating a computer, keyboard, telephone, copier, fax, scanner or other such office equipment through a normal business day. Vision must be correctable to 20/20 for viewing information on computer screen and reading information in a paper format. Hearing must be in the normal range for telephone contacts. Will require viewing computer screen and typing on a keyboard for prolonged periods of time. Salary Description Range $90,000 to $125,000
    $90k-125k yearly 44d ago
  • IT Services Manager

    Spirol Shim Division 4.1company rating

    Information technology manager job in Stow, OH

    Do you want to make a difference every day? Would you like to work for a global manufacturer with a world-class approach to people, process and product? Then make SPIROL your new home and career! At SPIROL, we work with our customers to help them succeed. From automobiles, to hand and power tools, to aerospace and green energy, SPIROL provides the engineered metal fasteners that literally hold the world together. We are looking for an experienced IT Service Manager who values exceptional service and responsiveness to join our team. This role is 100% on site. As the IT Service Manager for SPIROL you will: Be responsible for the global delivery of IT services, providing the complete tools for the organization within the infrastructure set for global employees to perform effectively and efficiently. Manage all aspects of day-to-day IT infrastructure operations, documenting and managing internal and third-party vendor escalations. Configure and manage software related to server and network infrastructures, managing operating systems and providing technical support for software development and utility applications/platform technologies used by the applications team. Manage, maintain and drive improvements in the service desk software platform to ensure highly responsive and efficient IT request capture and processing. Define and implement continuous improvement initiatives within cybersecurity program standards, revising and updating policies in accordance with emerging industry standards. The successful candidate should have: Bachelor's Degree in Information Technology or Computer Science. 8-10 years of progressive experience in an IT function, with 3-5 years in a management role. Relevant professional certifications, such as ITSM, ITIL, COBIT 5, CompTIA, CAPM, and/or commensurate work experience working in a controlled IT environment. Demonstrated independence and leadership in building out IT activities and documenting associated procedures supporting IT policy. Experience managing helpdesk functions, network engineering, and/or other IT professionals. WHY SPIROL: Competitive Compensation Structure Health/Dental/Vision/Life Insurance Disability Insurance 401(k) with Company Matching ESOP Pension Pet Insurance Paid time off Employee Referral Bonus Program Education Assistance Program Employee Assistance Program Careers Video Link: ******************************************* SPIROL an equal opportunity employer. SPIROL does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.
    $102k-128k yearly est. 60d+ ago
  • Manager of IT Operations

    Layerzero Power Systems, Inc.

    Information technology manager job in Aurora, OH

    LOCATED IN AURORA, OHIO*** About Us: LayerZero Power Systems Inc. is a globally recognized leader in providing state-of-the-art power distribution solutions for critical industries. With a strong focus on reliability, innovation, and customer satisfaction, we deliver advanced power systems products that ensure uninterrupted and dependable power supply in mission-critical environments. Our customer base is comprised of companies in the transaction processing, financial, computer service provision and semiconductor manufacturing sectors. LayerZero Power Systems is on a trajectory of sustained growth, with a loyal customer base of existing Fortune 100 customers and an expanding portfolio of new customers. Position Description: Manager of IT Operations Oversee the daily management of LayerZero's IT environment, ensuring systems run efficiently, securely, and in alignment with business needs. This role requires a hands-on leader who can balance technical expertise with operational oversight, while building scalable processes and supporting a high-performing team. Primary Duties: • Operational Oversight • Manage day-to-day IT operations, including servers, networks, cloud platforms, and end-user support. • Ensure system uptime, performance, and reliability across all business units. • Oversee incident response, troubleshooting, and root cause analysis. • Team Leadership • Lead and mentor IT staff, fostering professional growth and accountability. • Coordinate workload, priorities, and schedules to meet service-level expectations. • Build a culture of collaboration and continuous improvement. • Process & Systems Management • Develop and enforce IT policies, procedures, and standards. • Implement monitoring tools and dashboards to track performance and risks. • Drive automation and efficiency in IT workflows. • Security & Compliance • Partner with security teams to ensure compliance with industry standards and regulations. • Oversee patch management, access controls, and data protection practices. • Support audits and risk assessments. • Strategic Contribution • Provide regular updates to leadership on IT performance, risks, and opportunities. • Align IT operations with business priorities and growth initiatives. • Contribute to long-term planning for infrastructure scalability and resilience. Requirements Skills and Experience: • Bachelor's degree in Information Technology, Computer Science, or related field. • 5+ years of IT operations experience, with at least 2 years in a leadership role. • Strong knowledge of network administration, cloud services, and enterprise systems. • Experience with ITIL practices, service desk management, and vendor coordination. • Excellent communication and problem-solving skills. • Proven ability to lead teams and manage complex technical environments. What We Offer: · Competitive pay with performance incentives · 100% company-paid medical, dental, and vision · 401(k) with company match · 3 weeks PTO, 8 paid holidays, and 2 floating holidays Why You Will Love Working with Us: · Impact: Develop your skills and expertise in a rapidly growing industry, with your work directly influencing the success of mission-critical projects. · Innovation: Immerse yourself in an environment that celebrates forward-thinking and continuous improvement. · Collaborative spirit: Work closely with engineers, marketers, and other professionals to bring ideas to life. · Grow with us: We are committed to your personal and professional development, offering endless opportunities to improve your skills and advance your career. At LayerZero, we are proud to be an Equal Opportunity Employer. We welcome and celebrate diversity, and we are committed to creating an inclusive environment for all employees. Salary Description $105k-125k Annually based on Skills & Experience
    $105k-125k yearly 18d ago
  • Information Technology Professional

    U.S. Navy 4.0company rating

    Information technology manager job in Cleveland, OH

    To be eligible to enlist in the U.S. Navy, candidates must be between the ages of 18-34 At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. The specialized training youll receive in this field will pave the way to careers in IT and network support, computer programming, web development and information security. SOFTWARE ENGINEERING JOBS IN THE NAVY INFORMATION SYSTEMS TECHNICIAN When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. Thats why its critical that trained Information Systems Technicians are on board to make sure networks and related systems are designed and operated properly and errors are fixed without any interruption to the mission. CRYPTOLOGIC TECHNICIAN NETWORKS As a Cryptologic Technician Networks, you fight in the battlespace of the future. Use state-of- the-art technology to perform offensive and defensive cyber operations, investigating and tracking enemies while also protecting our networks from attacks. As an expert in communication defense and forensics, youll be expected to rise to the ever-evolving challenge of maintaining cybersecurity. INTELLIGENCE SPECIALIST Collect intel on everythingdata on foreign cultures, enemy movements, current weather forecasts, etc. Then, use it to create cohesive intelligence briefings for high-ranking Navy officials. Your deep understanding of global culture and battlespaces makes you a critical component of mission readiness. Solid intel isnt easy to come by, but as an IS, you can save lives by helping us stay ready for anything. PAY AND BENEFITS From the day you start, youll receive: Competitive salary Potential to earn a bonus upon enlistment Free health insurance Free housing A retirement plan Paid training College credit EDUCATION OPPORTUNITIES Navy College Program and Tuition Assistance Post-9/11 GI Bill, up to 100% tuition Professional credentials and certifications College credit hours toward a bachelors or associate degree through the American Council on Education QUALIFICATIONS AND REQUIREMENTS U.S. citizen or equivalent High school graduate or equivalent 17 years of age or older General qualifications may vary depending upon whether youre currently serving, whether youve served before or whether youve never served before. WORK ENVIRONMENT These roles perform a variety of duties worldwide, at numerous overseas and stateside shore commands, aboard surface ships, aircraft and submarines. They generally divide time between assignments ashore and afloat. PART-TIME OPPORTUNITIES Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Sailors in the Navy Reserve typically work at a location close to their homes. Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors. RequiredPreferredJob Industries Government & Military
    $73k-103k yearly est. 40d ago
  • Infrastructure Operator - CDL (Sewer & Pipeline Services)

    C&K Industrial Services 3.6company rating

    Information technology manager job in Cleveland, OH

    Job Type: Full-time | Year-round work License Required: CDL Class B with Tanker Endorsement (or willingness to obtain) C&K Industrial Services is looking for hard-working people to join our team as Infrastructure Operators. In this job, you will help clean and inspect sewer pipes. You'll also set up safe work areas on city streets and use special equipment to do the job safely and correctly. Key Responsibilities Operate combination sewer cleaning equipment (mainline and lateral) Set up safe work zones and traffic control on public roads Transport and set up equipment at job sites Perform vacuum operations, high-pressure water jetting, and CCTV pipeline inspections Assist with confined space entries and follow safety procedures Complete daily reports and communicate job status with team leads Qualifications Valid CDL Class B license (Tanker endorsement preferred or willingness to obtain) Clean driving record and ability to maintain DOT medical certification Physically capable of lifting 50+ lbs and working in confined spaces Able to work in varying weather conditions Previous experience with sewer equipment, pipeline cleaning, or traffic control is a plus NASSCO certifications (PACP, MACP, LACP) a bonus What We Offer Competitive pay with a raise after 90 days Paid Time Off (PTO) after 90 days 401(k) with company match Medical, dental, and vision insurance Life, AD&D, and short-term disability coverage Boot reimbursement and all PPE provided Per diem for over night travel Consistent, year-round employment Strong focus on safety and training Important Information This is a safety-sensitive, DOT-regulated position. Marijuana use is prohibited under our drug-free workplace policy.
    $116k-170k yearly est. 60d+ ago
  • IT Administrator

    Impact Employment Solutions

    Information technology manager job in Avon, OH

    IT ADMINISITRATOR Position Type: Direct HirePosition Hours: 9:00am-5:00pm, Monday-FridayPosition Location: Avon, OhioPosition Salary: $70K-$90K/annually Benefits: Full benefits package with employer-covered health, fully covered dental & vision, PTO, 401(k), and more Job Summary: The IT Administrator will plan, coordinate, direct IT-related activities of the organization, as well as provide administrative direction and support for daily operational activities of the IT department. Duties/Responsibilities: Troubleshoot and resolve problems with computer/ email/ printer / Phones either autonomously or with outside vendor help when and where required. Identify, recommend, develop, implement and support cost-effective technology solutions for all aspects of the organization. Define and implement IT policies, procedures and best practices. Analyze departmental needs, identify vulnerabilities, and boost productivity, efficiency, and accuracy to inform business decisions Ensure network components work together seamlessly to meet business needs, using their full range of capabilities, and stay informed about new features and competitor solutions Analyze processes, technologies, and vendors continually to find areas for improvement. Prepare cost-benefit analyses when upgrades are necessary and monitor vendors to ensure that they're offering the best-possible service and value for business needs. Maintain essential IT infrastructure, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware. Take responsibility for projects and solutions within the larger business initiative. Ie ( ERP, Automation, or other business functions) Handle business-critical IT tasks and systems administration. Research and evaluate emerging technologies, hardware, and software. Track and maintain hardware and software inventory. Performs other duties as assigned. Required Skills/Abilities: Excellent verbal and written communication skills. Proficient in latest technology for IT systems and management. Proficient in Microsoft Office Suite or related software. Excellent organizational skills and attention to detail. Excellent analytical and management skills. Excellent interpersonal skills. Through understanding of IT and practical applications to support the company's goals. Excellent working knowledge of computer systems, security, network and systems administration, databases and data storage systems, and phone systems Education and Experience: Bachelor's Degree in Information Technology or other similar Technical Discipline 4 - 6 years of relevant work experience, managing the functional aspects of all software, hardware, networking and telephony systems for a small to medium-sized business Experience leading and managing large IT projects and rolling out IT infrastructures across various technologies
    $70k-90k yearly 60d+ ago
  • IT Systems Administrator

    Nanosoft Consulting

    Information technology manager job in Cleveland, OH

    Systems Administrators at Nanosoft Consulting must possess a variety of technical and professional knowledge and skills. This position contributes to designing, building, maintaining, and supporting essential technical services for Nanosoft Consulting's employees, contractors, and customers. This role involves work on physical and virtual servers, online (“cloud”) services, network infrastructure components, voice systems, and other business technology products and services. Systems Administrators serve as an escalation point for support requests and may be called upon to assist with support operations in times of need. Systems Administrators serve critical roles in security operations and compliance. This role may require after hours work that is scheduled or unscheduled during emergency situations. Essential Functions (In order of importance) Approximate % of time required IT Systems Administrator I 90% Other 10% Essential FunctionsThe specific demands of this position may change according to business needs and technologies in use, but generally, this position's work includes the following: Routine operation, maintenance, troubleshooting, and support of all technical systems, including: servers, network infrastructure, hardware, software, management and monitoring systems, technical support tools and systems, enterprise voice, cloud services, etc. Serves as an escalation point for the technology support team, and works with colleagues and end-users to resolve complex issues. Provides support for all software and hardware. This may include answering questions, troubleshooting problems, teaching or instructing customers, employees, and/or contractors regarding business technologies Performs administrative duties and provides support for proprietary business applications and their supporting infrastructure Proactively monitors technology stack for performance and maintenance issues, and maintains network monitoring system Participates in project planning and execution, and provides strategic planning insights for departmental and company goals Performs routine and project-based security functions as part of ongoing audit and compliance processes Works with the technology support team to improve endpoint management practices and tooling Works with vendors to manage third-party services, address service issues, and plan for growth and new service needs Other Essential Functions Participates in department and company meetings, as requested Performs other duties as assigned Light maintenance duties, (i.e.: office moves) Travel as required Overtime/Additional Hours - There are times in which overtime/additional hours will be mandatory due to an increase in work and the need to meet turnaround time frames Compensation for Unscheduled Work Response to Priority Level 1 tickets or at the immediate request of a manager will be compensated at a minimum of 60 minutes. Response to Priority Level 2 tickets will be compensated at a minimum of 30 minutes Response to Priority level 3 tickets when requested by a manager will be compensated at minimum of 30 minutes. All work meeting the above requirements must be noted on the timecard by the employee and adjusted by the manager prior to approving payroll. Required Skills/Abilities Experience supporting Microsoft Windows based systems in an Active Directory environment (primarily Windows 10/11, and Windows Server 2016-2022) Experience supporting modern versions of Microsoft Office (primarily 2016, but experience with other versions is appreciated) Experience supporting a variety of business equipment, including: printers, scanners, access control systems, fax machines, and desktop and portable computers Experience with basic enterprise networking, including: VLANs, NAT, IP addressing, VOIP, wireless, and basic network security concepts Experience with a variety of mobile devices Familiarity with Microsoft Windows Server, Microsoft Exchange, Active Directory, and Microsoft/Office 365 Familiarity with SLA-driven reliability concepts Familiarity with basic client/service dependencies and ability to make basic impact assessments for particular maintenance/service disruptions Logical and systematic approach to problem solving. Ability to accurately and efficiently troubleshoot, diagnose, and solve problems Must be comfortable working with team members using remote communication tools including email, phone, Microsoft Teams, and Zoom Must have an understanding of basic security concepts and be comfortable working in a standards-based, compliant environment Ability to work as part of a team, including the ability develop new working relationships, share knowledge, and work with colleagues to meet deadlines, and accomplish team goals be able to gauge the technical abilities of others and effectively and respectfully communicate complex technical issues with individuals of various skill levels Ability to manage individual tasks and projects, adhere to deadlines, and remain calm and professional under stress Ability to learn from instruction, written documentation, and formal training Ability to adapt to change and growth in a fast-paced, deadline-driven environment Good written communications skills Strong attention to detail Preferred Qualifications Candidates do not need to meet any of the Preferred Qualifications to be considered. However, candidates who meet more of the Preferred Qualifications will receive higher preference in consideration. Experience supporting and managing Microsoft Windows based systems using Azure Active Directory in a Microsoft 365 environment Experience supporting and managing Microsoft Online Services in a Microsoft 365 environment, both on-prem and hybrid Understanding of advanced networking concepts and practices, including: CDP/LLDP, 802.1x, routing protocols, Microsoft Windows DHCP, managed switches, managed wireless networking systems, and enterprise network security appliances Understanding of network security tools and practices, including: IDS/IPS operations, DLP, SIEM, enterprise CA, AD FS, Web Proxying, Reverse Web Proxying and Load Balancing, Experience managing and supporting a variety of company-owned and employee-owned mobile devices, including Android and iOS, in a managed enterprise environment Experience managing, operating, or maintaining enterprise voice systems Experience managing the full suite of Microsoft Windows server products and services with high availability Experience with network monitoring systems to measure critical availability metrics and inform troubleshooting processes A rich understanding of the OSI networking model and the ability to quickly isolate and identify service delivery issues Ability to produce rich, high-quality documentation of processes and procedures for internal reference and external audiences Ability to present information Experience managing Microsoft SQL Server, SQL Server Reporting Services, and associated database maintenance and automation functions Familiarity with other database management systems (Oracle, PostgreSQL, Mongo, etc.) is a plus, but not required Experience with security operations, policy development and implementation, and operation of security infrastructure Experience with the HITRUST Common Security Framework or other comparable third-party security auditing framework is strongly preferred Experience with enterprise server management tools Experience with Microsoft 365 enterprise security features Education & Licensing High School diploma or equivalent certificate is required Bachelor's degree from an accredited college or university is preferred Experience Experience working in technical support and/or administrative roles is preferred Physical Work Requirements Work is generally sedentary in nature but may require standing and walking for up to 10% of the time. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available.
    $58k-83k yearly est. 60d+ ago
  • IT Manager- Systems and Infrastructure

    Alpha Technologies Services LLC 4.1company rating

    Information technology manager job in Hudson, OH

    About Alpha & Indicor Alpha Technologies is a global leader in designing, manufacturing, servicing, and supporting precision rubber and polymer laboratory instrumentation, as well as data acquisition and analysis software systems. Our advanced rheology test equipment is trusted across industries, including automotive, aerospace, medical, and safety, ensuring the highest standards of quality and performance. Alpha is part of Indicor™. Alpha's commitment to excellence is reinforced by our ISO 9001 and ISO 17025 certifications, ensuring precision, reliability, and innovation in everything we do. Alpha has approximately 170 employees in over 15 countries, operating sales and manufacturing locations in over 7 countries. Indicor™ is a global, diversified industrial solutions company providing specialized, mission-critical products for industrial manufacturers, and a global portfolio of proven, best-in-class technology companies. The Indicor family of companies boasts decades of experience producing dependable, highly engineered solutions, delivering performance and value across a wide spectrum of industries. Summary The IT Manager - Systems and Infrastructure is a hands-on leadership role responsible for ensuring the stability, security, and performance of Alpha's technology environment. This role oversees IT operations, cloud and on-premises infrastructure, and enterprise systems supporting business operations, including ERP, CRM, and BI platforms. The manager will lead a small team (2 direct reports) and collaborate closely with Alpha Technologies' leadership team and Indicor's Cybersecurity Manager/team to ensure compliance with corporate security standards. This individual will combine technical expertise with leadership and vendor management skills to ensure seamless IT service delivery and the continuous improvement of Alpha's technology landscape. Primary Responsibilities Strategic IT Leadership Team and Operational Leadership: Lead and mentor the IT team, ensuring efficient IT operations and effective end-user support. Set priorities, manage workloads, and foster a culture of accountability and continuous improvement. This includes setting KPI's for the hardware and software support teams. Operational Partnership with Alpha's Leadership team: Act as a key operational partner with business leaders to understand IT challenges and operational needs. Deliver tailored IT solutions that enable business productivity and align with Alpha & Indicor's enterprise standards. Infrastructure and Cloud Oversight: Take a hands-on role in overseeing infrastructure across Azure cloud and on-premises systems. Ensure reliability, scalability, and cost optimization of Azure environments, Microsoft 365, Entra ID, Intune, and related collaboration platforms. Digital Transformation and Modernization: Guide modernization initiatives, including migration of current and legacy systems to on-prem and cloud platforms and integration of ERP, CRM, and BI systems. Promote interoperability and efficient data sharing across the enterprise. Modernize IT ticket system for (potentially to NinjaOne) for proper Enterprise tracking of metrics to key KPI's. Coordination of Cybersecurity: Collaborate closely with Indicor's Cybersecurity Manager to ensure secure configurations, endpoint protection, and compliance with security frameworks. Support the implementation of identity management, access controls, and data protection measures. Mergers & Acquisitions: Partner with leadership team to develop appropriate IT strategy for newly acquired businesses. Vendor and Contract Management Strategic Vendor Negotiations and Relationships: Take part in negotiations with technology vendors and service providers to secure advantageous pricing, contracts, and service terms. Maintain strong vendor relationships to ensure long-term value and reliability. Service Delivery Oversight: Coordinate managed service providers and delivery partners to ensure consistent service quality and alignment with operational standards. Oversee performance of external partners, delivering infrastructure as a service, M365, and Azure environments and business system services. Performance and SLA Compliance: Monitor vendor performance and adherence to service level agreements (SLAs). Conduct regular reviews and enforce corrective actions where necessary to maintain operational excellence. Collaborative Project Management: Partner with internal stakeholders and external teams to lead IT initiatives from planning through execution. Ensure projects are delivered on time, within budget, and aligned with business and security objectives. Expanded Responsibilities Cloud Infrastructure and SaaS Services Optimization Lead the management and optimization of Azure environments, focusing on cost control, performance, and scalability. Advise leadership and business partners on architecture design and service models (IaaS, PaaS, SaaS) best suited for enterprise and business unit workloads. Drive modernization and automation of infrastructure management through PowerShell scripting, monitoring, and analytics. Business Systems Integration and Management Take part in the selection, deployment, and integration of ERP, CRM, and BI systems, ensuring these platforms meet business requirements and support efficient operations. Ensure network equipment such as switches, firewalls, and VPNs are configured optimally, maintained, and monitored for performance and security. Work in partnership with the cybersecurity department to implement secure system configurations, patch management, and Identity & Access Management (IAM). Identify and partner with key vendors for acquisition of hardware, software and professional services. BU Peer Engagement and Communication Develop and maintain strong relationships with BU & Indicor IT peers. Promote transparency and alignment between IT operations and organizational goals. Capability Building and Knowledge Sharing Develop the technical skills and capabilities of IT team members through mentorship, cross-training, and professional development. Promote the sharing of best practices and standard operating procedures across the IT organization. Build, add and maintain IT and Information Security Policies & Procedures. Mentor & Coach Alpha IT Staff Develop and mentor Alpha's Hardware/Software Support IT Specialist and Alpha's Application & Data Specialist Qualifications Professional Experience 10+ years of progressive IT infrastructure and service delivery experience, including 3+ years in a managerial or supervisory capacity. Proven experience managing Azure cloud environments, Microsoft 365 tenancies, Entra ID, Single Sign-On (SSO) and Multi-Factor Authentication (MFA) technologies, and Intune environments. Demonstrated ability to manage cross-functional projects and external service providers. Strong background and hands on experience with IT operations, networking (firewalls, switches, VPNs), and IT Security Operations, change management, and incident management principles. Technical Expertise Deep understanding and hands on experience with Microsoft Azure architectures, VMWare ESXi environments, Veeam storage systems, and Cisco/Extreem networking. Advanced proficiency in Microsoft 365 administration, including Exchange, Teams, SharePoint, and Intune. Power BI experience (preferred). Knowledge of enterprise system architecture and data integration across business platforms. Experience with PowerShell scripting and process automation. Familiarity with Mimecast, NinjaOne, and endpoint management systems. Infor Syteline (ERP) experience (preferred) Lead IT and SecOps Compliance Activities such as vendor, customer, internal audits and remediation efforts. Leadership and Interpersonal Skills Strong leadership and team development skills with the ability to inspire and motivate technical professionals. Analytical and problem-solving abilities, capable of making data-driven decisions under pressure. Excellent communication skills, with the proficiency to articulate complex technical information to non-technical audiences. Analytical and strategic thinker with the ability to manage competing priorities in a dynamic environment. Physical Requirements Prolonged periods of sitting at a desk and working on a computer. Occasionally standing, walking, bending, or reaching. Must be able to lift up to 45 pounds at times. Ability to see, hear, and communicate effectively. This job description is not intended to cover all duties. Responsibilities may shift at any time with or without notice. Travel As required but not expected to exceed 15% Degree(s) Bachelor's Degree (required). BS in Information Technology, Computer Science, Information Systems, Computer Engineering or Network Engineering (preferred) Certifications (desirable but not essential) Microsoft Certified: Azure Administrator Associate (AZ-104) Microsoft 365 Certified: Administrator Expert (MS-102) ITIL Foundation Certification CompTIA Network+ CCNA, RHCSA, LINUX+, Server+ VMware Certified Professional - Data Center Virtualization
    $91k-119k yearly est. 18d ago
  • IT Contract Administrator

    Great Day Improvements 4.1company rating

    Information technology manager job in Twinsburg, OH

    Great Day Improvements - Contract Administrator In the 13 years since its founding, Great Day Improvements, LLC has grown rapidly toward its vision of becoming one of the largest home improvement companies in the U.S. Headquartered in Twinsburg, Ohio, Great Day Improvements is a $1.5 billion, vertically integrated, direct to consumer provider of premium home improvement products. The company's family of brands includes Patio Enclosures, Champion Windows and Home Exteriors, Universal Windows Direct, Apex Energy Solutions, Stanek Windows, Hartshorn Custom Contracting, Your Home Improvement Company, K Designers, LeafGuard, Englert, and The Bath Authority. With an expanding workforce of more than 4,800 employees across 130 metropolitan markets throughout the US, Great Day Improvements ranks among the top home improvement companies nationwide and one of the fastest growing private companies in America. Technology and disciplined vendor management are critical to how Great Day Improvements operates at scale. The Contract Administrator plays a key role in strengthening financial discipline, vendor accountability, and operational rigor by establishing a structured, proactive approach to contract lifecycle management across the enterprise, beginning with Enterprise Technology & Intelligence (ETI). Job Summary: As the Contract Administrator, you will be responsible for managing the full lifecycle of vendor and software contracts, with an initial focus on Enterprise Technology and Intelligence and the ability to expand enterprise wide over time. This role is not a legal position. It is an operational and analytical role focused on contract visibility, renewal governance, cost optimization, and vendor accountability. The Contract Administrator ensures contracts are actively managed rather than passively renewed and helps the organization reduce waste, avoid unnecessary spend, and enforce commercial terms. Success in this role is defined by clear contract visibility, proactive renewal management, measurable cost savings, and improved vendor performance. Location: Twinsburg, OH (on-site / hybrid) Responsibilities * Establish and maintain a complete, centralized inventory of all ETI vendor and software contracts. * Organize contracts within the designated enterprise repository with clear metadata including contract owner, purpose, spend, renewal terms, and expiration dates. * Ensure contracts are easily accessible, current, and accurately documented. Renewal and Expiration Management * Create and manage a proactive renewal calendar with alerts at least six months prior to contract expiration. * Partner with ETI and business leaders to evaluate renewal decisions including renew, renegotiate, replace, or terminate. * Prevent auto renewals without executive awareness and approval. Cost Optimization and Vendor Accountability * Identify unused, underutilized, or redundant contracts and recommend termination or consolidation. * Track commercial terms including pricing, uplifts, SLAs, credits, penalties, and termination rights. * Support vendor negotiations by surfacing contractual leverage and financial impact. * Document and report cost savings, avoided spend, and risk reduction. Contract Review and Analysis * Review contracts for key business risks including renewal terms, termination rights, SLAs, data ownership, liability, and pricing protections. * Use AI assisted tools to summarize contracts, highlight risks, and compare vendor language against internal standards. * Partner with Legal and Procurement as needed while owning day-to-day contract analysis. Process, Tools, and Integration * Develop a repeatable contract lifecycle management process from intake through expiration. * Integrate contract milestones into IT service management or tracking workflows where appropriate. * Create standard contract summaries, dashboards, and leadership reporting. Qualifications Required Qualifications * Experience managing vendor or commercial contracts in an ETI, operations, finance, or procurement environment. * Strong ability to interpret contract language and translate it into business-relevant insights. * Experience building renewal calendars, tracking systems, or governance processes. * Strong organizational skills with the ability to manage multiple contracts and timelines. * Comfort working cross functionally with ETI, Finance, and business leaders. Preferred Qualifications * Experience in technology, SaaS, or software licensing environments. * Familiarity with cloud, software, MSP, and professional services agreements. * Experience using AI tools for document or contract analysis. * Bachelor's degree in business, Finance, Operations, Information Systems, or related discipline, or equivalent experience. Competencies * Operational Discipline: Builds structure, visibility, and accountability into contract management. * Financial Acumen: Identifies cost savings, risks, and commercial opportunities. * Attention to Detail: Maintains accuracy and completeness across contract data and timelines. * Execution and Follow Through: Ensures contracts are actively managed and decisions are made on time. * Influence Without Authority: Works effectively across functions to drive outcomes. * Continuous Improvement: Uses tools and data to improve efficiency and decision making. Success Measures * Complete and accurate inventory of all IT vendor and software contracts. * Zero surprise renewals or unintended auto renewals. * Documented cost savings and avoided spend. * Improved vendor accountability and performance. * Reduced reliance on external legal review for routine contracts. * A repeatable contract management model ready to scale enterprise wide. GDI is an Equal Employment Opportunity Employer #IND
    $61k-79k yearly est. Auto-Apply 25d ago
  • Nord Family Network Director's Fellowship in Digital Innovation and Technology Services

    Cleveland Museum of Art 4.3company rating

    Information technology manager job in Cleveland, OH

    Job Description Nord Family Network Director's Fellowship in Digital Innovation and Technology Services The department of Digital Innovation and Technology Services is looking for tech-minded students to work with us on our PC Upgrade project. Students will work with technicians to learn about technology lifecycle planning along with PC preparation and inventorying. They will gain skills in the Windows Deployment Services imaging system, Windows operation system configuration, PC hardware configuration and component replacement, and hardware deployment planning. By the conclusion of this internship, the chosen candidate will: produce a supply of approximately 100 ready-to-deploy PCs installed with our customized Windows image and prepared with all applicable security updates. produce a PC inventory list noting serial numbers and hardware models. If time allows, they may also deploy some of the newly prepared PCs to CMA users. Over the course of this internship, the selected candidate will: Gain experience in hardware selection, preparation, and deployment. Learn how to choose specifications of new systems and components. Learn how to use Windows Deployment Services to automate and install customized operating system configurations. Learn best practices for hardware inventory and system lifecycle planning. Practice and refine hardware and software troubleshooting skills. Eligibility Requirements Be an undergraduate level student Some prior experience in PC configuration and/or troubleshooting is preferred. Required Application Materials Applicants should submit a cover letter, resume, and contact information for references. Application Deadline: March 6th, 2026 This position is funded through an Eric and Jane Nord Family Director's Fellowship. The pay rate for this internship is $16/hour. The internship is 35 hours/week for nine weeks. The internship includes a generous housing and travel stipend. There are no excursions or evening/weekend hours expected. The candidate may be asked to attend meetings with Digital/Technology staff related to the project during standard business hours. The tentative start date for this internship is June 1st, 2026.
    $16 hourly 10d ago
  • IT Contract Administrator

    Gdifamilyofbrands

    Information technology manager job in Twinsburg, OH

    Great Day Improvements - Contract Administrator In the 13 years since its founding, Great Day Improvements, LLC has grown rapidly toward its vision of becoming one of the largest home improvement companies in the U.S. Headquartered in Twinsburg, Ohio, Great Day Improvements is a $1.5 billion, vertically integrated, direct to consumer provider of premium home improvement products. The company's family of brands includes Patio Enclosures , Champion Windows and Home Exteriors , Universal Windows Direct , Apex Energy Solutions , Stanek Windows , Hartshorn Custom Contracting, Your Home Improvement Company, K Designers, LeafGuard , Englert , and The Bath Authority. With an expanding workforce of more than 4,800 employees across 130 metropolitan markets throughout the US, Great Day Improvements ranks among the top home improvement companies nationwide and one of the fastest growing private companies in America. Technology and disciplined vendor management are critical to how Great Day Improvements operates at scale. The Contract Administrator plays a key role in strengthening financial discipline, vendor accountability, and operational rigor by establishing a structured, proactive approach to contract lifecycle management across the enterprise, beginning with Enterprise Technology & Intelligence (ETI). Job Summary: As the Contract Administrator, you will be responsible for managing the full lifecycle of vendor and software contracts, with an initial focus on Enterprise Technology and Intelligence and the ability to expand enterprise wide over time. This role is not a legal position. It is an operational and analytical role focused on contract visibility, renewal governance, cost optimization, and vendor accountability. The Contract Administrator ensures contracts are actively managed rather than passively renewed and helps the organization reduce waste, avoid unnecessary spend, and enforce commercial terms. Success in this role is defined by clear contract visibility, proactive renewal management, measurable cost savings, and improved vendor performance. Location: Twinsburg, OH (on-site / hybrid) Pay: $50,000 per year (with up to 5% Varible Comp) Responsibilities Establish and maintain a complete, centralized inventory of all ETI vendor and software contracts. Organize contracts within the designated enterprise repository with clear metadata including contract owner, purpose, spend, renewal terms, and expiration dates. Ensure contracts are easily accessible, current, and accurately documented. Renewal and Expiration Management Create and manage a proactive renewal calendar with alerts at least six months prior to contract expiration. Partner with ETI and business leaders to evaluate renewal decisions including renew, renegotiate, replace, or terminate. Prevent auto renewals without executive awareness and approval. Cost Optimization and Vendor Accountability Identify unused, underutilized, or redundant contracts and recommend termination or consolidation. Track commercial terms including pricing, uplifts, SLAs, credits, penalties, and termination rights. Support vendor negotiations by surfacing contractual leverage and financial impact. Document and report cost savings, avoided spend, and risk reduction. Contract Review and Analysis Review contracts for key business risks including renewal terms, termination rights, SLAs, data ownership, liability, and pricing protections. Use AI assisted tools to summarize contracts, highlight risks, and compare vendor language against internal standards. Partner with Legal and Procurement as needed while owning day-to-day contract analysis. Process, Tools, and Integration Develop a repeatable contract lifecycle management process from intake through expiration. Integrate contract milestones into IT service management or tracking workflows where appropriate. Create standard contract summaries, dashboards, and leadership reporting. Qualifications Required Qualifications Experience managing vendor or commercial contracts in an ETI, operations, finance, or procurement environment. Strong ability to interpret contract language and translate it into business-relevant insights. Experience building renewal calendars, tracking systems, or governance processes. Strong organizational skills with the ability to manage multiple contracts and timelines. Comfort working cross functionally with ETI, Finance, and business leaders. Preferred Qualifications Experience in technology, SaaS, or software licensing environments. Familiarity with cloud, software, MSP, and professional services agreements. Experience using AI tools for document or contract analysis. Bachelor's degree in business, Finance, Operations, Information Systems, or related discipline, or equivalent experience. Competencies Operational Discipline: Builds structure, visibility, and accountability into contract management. Financial Acumen: Identifies cost savings, risks, and commercial opportunities. Attention to Detail: Maintains accuracy and completeness across contract data and timelines. Execution and Follow Through: Ensures contracts are actively managed and decisions are made on time. Influence Without Authority: Works effectively across functions to drive outcomes. Continuous Improvement: Uses tools and data to improve efficiency and decision making. Success Measures Complete and accurate inventory of all IT vendor and software contracts. Zero surprise renewals or unintended auto renewals. Documented cost savings and avoided spend. Improved vendor accountability and performance. Reduced reliance on external legal review for routine contracts. A repeatable contract management model ready to scale enterprise wide. GDI is an Equal Employment Opportunity Employer #IND
    $50k yearly Auto-Apply 2d ago
  • Information Technology (IT) Service Manager

    Spirol Shim Division 4.1company rating

    Information technology manager job in Stow, OH

    Job Description Do you want to make a difference every day? Would you like to work for a global manufacturer with a world-class approach to people, process and product? Then make SPIROL your new home and career! At SPIROL, we work with our customers to help them succeed. From automobiles, to hand and power tools, to aerospace and green energy, SPIROL provides the engineered metal fasteners that literally hold the world together. We are looking for an experienced IT Service Manager who values exceptional service and responsiveness to join our team. This role is 100% on site. As the IT Service Manager for SPIROL you will: Be responsible for the global delivery of IT services, providing the complete tools for the organization within the infrastructure set for global employees to perform effectively and efficiently. Manage all aspects of day-to-day IT infrastructure operations, documenting and managing internal and third-party vendor escalations. Configure and manage software related to server and network infrastructures, managing operating systems and providing technical support for software development and utility applications/platform technologies used by the applications team. Manage, maintain and drive improvements in the service desk software platform to ensure highly responsive and efficient IT request capture and processing. Define and implement continuous improvement initiatives within cybersecurity program standards, revising and updating policies in accordance with emerging industry standards. The successful candidate should have: Bachelor's Degree in Information Technology or Computer Science. 8-10 years of progressive experience in an IT function, with 3-5 years in a management role. Relevant professional certifications, such as ITSM, ITIL, COBIT 5, CompTIA, CAPM, and/or commensurate work experience working in a controlled IT environment. Demonstrated independence and leadership in building out IT activities and documenting associated procedures supporting IT policy. Experience managing helpdesk functions, network engineering, and/or other IT professionals. WHY SPIROL: Competitive Compensation Structure Health/Dental/Vision/Life Insurance Disability Insurance 401(k) with Company Matching ESOP Pension Pet Insurance Paid time off Employee Referral Bonus Program Education Assistance Program Employee Assistance Program Careers Video Link: ******************************************* SPIROL an equal opportunity employer. SPIROL does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law. Job Posted by ApplicantPro
    $102k-128k yearly est. 13d ago
  • Information Technology Professional

    U.S. Navy 4.0company rating

    Information technology manager job in Akron, OH

    To be eligible to enlist in the U.S. Navy, candidates must be between the ages of 18-34 At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. The specialized training youll receive in this field will pave the way to careers in IT and network support, computer programming, web development and information security. SOFTWARE ENGINEERING JOBS IN THE NAVY INFORMATION SYSTEMS TECHNICIAN When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. Thats why its critical that trained Information Systems Technicians are on board to make sure networks and related systems are designed and operated properly and errors are fixed without any interruption to the mission. CRYPTOLOGIC TECHNICIAN NETWORKS As a Cryptologic Technician Networks, you fight in the battlespace of the future. Use state-of- the-art technology to perform offensive and defensive cyber operations, investigating and tracking enemies while also protecting our networks from attacks. As an expert in communication defense and forensics, youll be expected to rise to the ever-evolving challenge of maintaining cybersecurity. INTELLIGENCE SPECIALIST Collect intel on everythingdata on foreign cultures, enemy movements, current weather forecasts, etc. Then, use it to create cohesive intelligence briefings for high-ranking Navy officials. Your deep understanding of global culture and battlespaces makes you a critical component of mission readiness. Solid intel isnt easy to come by, but as an IS, you can save lives by helping us stay ready for anything. PAY AND BENEFITS From the day you start, youll receive: Competitive salary Potential to earn a bonus upon enlistment Free health insurance Free housing A retirement plan Paid training College credit EDUCATION OPPORTUNITIES Navy College Program and Tuition Assistance Post-9/11 GI Bill, up to 100% tuition Professional credentials and certifications College credit hours toward a bachelors or associate degree through the American Council on Education QUALIFICATIONS AND REQUIREMENTS U.S. citizen or equivalent High school graduate or equivalent 17 years of age or older General qualifications may vary depending upon whether youre currently serving, whether youve served before or whether youve never served before. WORK ENVIRONMENT These roles perform a variety of duties worldwide, at numerous overseas and stateside shore commands, aboard surface ships, aircraft and submarines. They generally divide time between assignments ashore and afloat. PART-TIME OPPORTUNITIES Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Sailors in the Navy Reserve typically work at a location close to their homes. Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors. RequiredPreferredJob Industries Government & Military
    $73k-103k yearly est. 23d ago

Learn more about information technology manager jobs

How much does an information technology manager earn in Elyria, OH?

The average information technology manager in Elyria, OH earns between $79,000 and $161,000 annually. This compares to the national average information technology manager range of $84,000 to $169,000.

Average information technology manager salary in Elyria, OH

$113,000
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