IT Site Administrator
Information technology manager job in Ozark, AR
Responsible for overseeing and maintaining the information technology infrastructure at a specific site or location within the organization and providing support remotely to other facilities when needed. Responsible for the day-to-day IT operations, providing technical support to end-users, ensuring network and system reliability, and coordinating with central IT teams to align on and implement IT policies and procedures.
Key Responsibilities
• Monitors and maintains site-specific infrastructure including servers, workstations, network equipment, and other hardware (i.e., switches, routers, access points, new hire equipment, etc.).
• Troubleshoots and resolves IT related problems reported by team members. Solves moderately complex problems utilizing resources, pre-defined solutions, good judgment, and expertise.
• Serves as the site's point of contact for IT related emergencies and participates in disaster recovery planning.
• Conducts hardware and software inventory management for the site. Collaborates with IT vendors for procurement, maintenance, and support of IT equipment and services.
• Installs, configures, upgrades, repairs, and troubleshoots operating systems, software applications, and hardware components. Coordinates equipment replacement when necessary.
• Efficiently oversees the IT service desk ticketing system, delivering excellent customer service through timely, courteous, and diligent responses and status updates on all service requests.
• Provides technical support to end-users, addressing hardware and software issues promptly. Assists users in understanding and adhering to IT policies and best practices.
• Enforces and ensures compliance with relevant regulations, industry standards, and IT security policies and procedures.
• Ensures the security and integrity of data through data management practices and system updates.
• Collaborates with the central IT team to implement network and system improvements. Utilizes technical expertise to enhance IT system efficiency across the organization.
• Develops and helps standardize and document solutions to IT issues. Ensures proper documentation for all IT systems, configurations, and procedures.
• Prepares reports on IT activities and incidents as required.
Minimum Qualifications (Educations & Experience)
• High school diploma, GED, or equivalent
• 3+ years or relevant experience or the knowledge, skills, and abilities to succeed in the role
Knowledge, Skills, and Abilities
Butterball Core Competencies
Caring about people, valuing contributions, and empowering to succeed is the Butterball Way. We recognize the value that different perspectives and cultures bring to Butterball and seek to create an environment where everyone can thrive. Everyone has a seat at the table and is expected to embody our core competencies:
• Safety First: We put safety first. The health, safety, and well-being of our people, products, and turkeys is everyone's responsibility and everyone's jobs.
• Integrity: We trust each other to do the right thing. We act with integrity and gain the confidence and trust of others through honesty, respect, and authenticity.
• Stewardship: We take care of what matters. We are accountable to our commitments and take responsibility for the well-being of our teams, our quality, our customers, our business, our brand, and our communities. We are always answerable for our actions and those we lead.
• Enthusiastic Attitudes: We create a climate where everyone feels they belong and can be engaged, every day. Where our people are enthusiastic and motivated to do their best and work together to make great things happen.
• Continuous Improvement: We are committed to continuous improvement. We challenge ourselves and our company to constantly learn, develop, grow, improve, and innovate.
Essential Knowledge, Skills, and Abilities
• Strong written and verbal communication and interpersonal skills
• Ability to create and maintain strong rapport with internal and external partners
• Detail-oriented with the capabilities of handling multiple priorities, tasks, and projects simultaneously
• Critical thinking, investigatory, and problem-solving abilities
• Solid business acumen with the ability to comprehend how IT influences various facets of the organization
• Firm knowledge of best practices in IT administration, Microsoft O365 products/services and ManageEngine
• Proven record of effectively utilizing IT incident ticketing systems to handle and prioritize requests
• Strong knowledge of computer hardware, operating systems, and software applications
• Proficient with Microsoft Suites (Teams, Word, Excel, PowerPoint, Outlook, etc.), network protocols, systems security, and troubleshooting
• Skilled in diverse types of computer hardware, software, peripherals and components, networking protocols and communications
Preferred Knowledge, Skills, and Abilities
• Associates or Bachelors in related field
• CompTIA A+ Certification
• Experience with ticketing systems such as SolarWinds Service Desk, ServiceNow, Zendesk, or Jira Service Management
Physical Demands
• While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, telephone, keyboard, and occasionally lift up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, color vision and the ability to adjust focus.
Working Conditions & Travel Requirements
• Work will be performed in a variety of conditions including a climate-controlled office environment(s) and in a manufacturing plant environment with varying conditions, such as cold areas, wet areas, warm areas, chemicals, and other site conditions. This position requires the individual to wear and work in personal protective equipment while in the manufacturing environment.
• The noise level of the office environment is usually moderate; the noise level in the manufacturing environment may exceed 85 DBA and require hearing protection.
• Occasional travel may be required.
Disclaimer
The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of what is required of personnel so classified. Furthermore, they do not imply or establish a contract for employment and are subject to change at the discretion of the employer. Butterball, LLC is an equal opportunity employer and is committed to the fair and impartial treatment of all employees and applicants for employment without regard to gender, age, race, religion, color, national origin, physical or mental disability, military/veteran status, sexual orientation, gender identity and expression, genetic information, marital status, parental status, pregnancy, or any other status protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
Network Technician
Information technology manager job in Tahlequah, OK
Network Technician
Compensation: $50,000 - $70,000 annually, depending on experience
Inceed has partnered with a great company to help find a skilled Network Technician to join their team!
This is an exciting opportunity to work hands-on with network systems in a dynamic environment. The role involves supporting network and voice systems across various locations, providing a chance to develop technical skills and gain valuable experience. The company offers excellent healthcare benefits and flexible working hours, making it a desirable place to work. This role is crucial due to the need for onsite technical support, ensuring smooth operations across the network.
Key Responsibilities & Duties:
Provide onsite network support at clinics in Northeast Oklahoma
Assist with physical installations of network hardware
Troubleshoot and resolve network-related issues
Support voice systems, including Cisco UC solutions
Handle voice-related tickets and configurations
Collaborate with network engineers for efficient operations
Participate in an on-call rotation for network issues
Required Qualifications & Experience:
Technical school or college degree in related field
Hands-on experience with network systems
Knowledge of Cisco UC solutions and voice systems
Ability to troubleshoot network hardware
Strong problem-solving skills
Nice to Have Skills & Experience:
Experience in a healthcare network environment
Familiarity with overhead paging systems
Understanding of cellular/mobility solutions
Perks & Benefits:
Comprehensive healthcare benefits package
Flexible working hours
Generous PTO and time-off policies
If you are interested in learning more about the Network Technician opportunity, please submit your resume for consideration. Our client is unable to provide sponsorship at this time.
We are Inceed, a staffing direct placement firm who believes in the possibility of something better. Our mission is simple: We're here to help every person, whether client, candidate, or employee, find and secure what's better for them.
Inceed is an equal opportunity employer. Inceed prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
ServiceNow - IT Operations Management (ITOM) Manager - Tech Consulting - Open Location
Information technology manager job in Rogers, AR
At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.
**ServiceNow Consulting Manager - IT Operations Management (ITOM)**
In the digital economy, it takes more than good ideas and strong leadership to thrive. Upgrading outdated processes, systems and information is vital - but can be a risky investment in such a rapidly changing environment. That's why some of the most prestigious businesses worldwide look to us for authoritative, agile, and efficient solutions for business decision-making. As a ServiceNow Consulting Manager you'll play a leading role in that mission, providing the competitive edge our clients need to overcome some of the biggest creative and technical challenges around.
**The opportunity**
You'll lead ServiceNow Transformation teams in a rapidly growing area of the business. It's a client visible role, in which you'll have opportunities to showcase your ability to not only motivate and develop your team but also establish and maintain new client relationships. You will have an opportunity to grow your consulting and team leadership skills, as well build relationships and obtain experiences that will define your career.
In this role, you will be responsible for identifying and defining user/customer requirements while focusing on developing user interfaces (UI) across various platforms including mobile, web, and tablets. You will engage in coding, programming, and creating specifications to deliver development services that align with business requirements.
**Your key responsibilities**
As a Manager in Application Design and Development, you will lead the effective management and delivery of processes, solutions, and projects, ensuring a strong focus on quality and risk management. This role presents exciting challenges and opportunities for growth, allowing you to apply your expertise in guiding others and recommending quality solutions. You will engage regularly with external clients, actively participating in working sessions and leading workstreams from planning through execution and closure. Travel may be required as needed by external clients.
+ Develop solutions to complex problems, recommending changes to policies and establishing procedures that impact your work area.
+ Exercise judgment in selecting methods, techniques, and evaluation criteria for obtaining results.
+ Provide direction and feedback to team members, ensuring successful task completion.
**Skills and attributes for success**
Here, you'll serve a wide portfolio of clients - each with their own backgrounds, strengths, and ambitions, so no two days will be the same. That could mean working to improve our customers' ITOM and CMDB process or evaluating how AI can streamline delivery. Wherever you find yourself, you'll be making a visible impact on projects that cross borders and challenge conventional wisdom to encourage transformation.
+ Act as an engagement or workstream lead across all aspects of a ServiceNow ITOM/CMDB project and solution delivery including but not limited to design, configuration/development, testing and deployment phases
+ Ability to manage and mentor a multi-disciplinary team of 5-10+ resources including offshore resources (e.g., consultants, developers, and testers)
+ Ability to build and foster client relationships and demonstrate the value of EY services
+ Excellent business acumen with the ability to make fact-based decisions and resolve conflicts
+ Provide guidance and industry leading practice expertise for ServiceNow ITOM/CMDB process implementations, including how specific business objectives can be met through process and technology transformation
+ Ability to analyze a company's people, process, and technology capabilities, provide leading practice recommendations and contribute insights to strategic roadmaps
+ Ability to advise on the connectivity of the CMDB and IT Operations Management (ITOM) to ITSM processes
+ Ability to lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources
+ Experience in waterfall and agile delivery models - including supporting management activities such as planning, status reporting, budgets and risk and issue logs
+ Ability to support pre-sales efforts including creating proposals and estimates
+ Ability to create high quality deliverables and project artifacts
**To qualify for the role, you must have**
+ A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline
+ Typically, no less than 4 - 6 years of relevant ServiceNow ITOM/CMDB project experience
+ ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD)
+ Minimum of 2 of the following ServiceNow certifications:
+ ServiceNow Certified Implementation Specialist - Data Foundations
+ ServiceNow Certified Implementation Specialist - Discovery
+ ServiceNow Certified Implementation Specialist - Event Management
+ ServiceNow Certified Implementation Specialist - Service Mapping
+ 5+ years of Big 4 or equivalent consulting experience
+ Excellent soft skills - executive communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization
+ Experience leading teams and supervising others
+ A driver's license valid in the U.S.
+ Ability to travel to meet client needs
**Ideally, you'll also have**
+ ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA)
+ ServiceNow Certified Implementation Specialist - ITSM or HAM or SAM
+ Performance analytics and reporting experience - certifications are a plus
+ Experience in ServiceNow's AI solutions (Now Assist, Agentic, AI Control Tower)
**What we look for**
We seek individuals who are not only technically proficient but also possess the qualities of emotional agility, digital fluency, and commercial acumen. Top performers demonstrate the ability to build trust and value with clients while leading teams through change and innovation.
**What we offer you**
At EY, we'll develop you with future-focused skills and equip you with world-class experiences. We'll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more .
+ We offer a comprehensive compensation and benefits package where you'll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $142,600 to $261,500. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $171,200 to $297,200. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
+ Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.
+ Under our flexible vacation policy, you'll decide how much vacation time you need based on your own personal circumstances. You'll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
**Are you ready to shape your future with confidence? Apply today.**
EY accepts applications for this position on an on-going basis.
For those living in California, please click here for additional information.
EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.
**EY | Building a better working world**
EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.
Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.
EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.
EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY's Talent Shared Services Team (TSS) or email the TSS at ************************** .
Broadcast IT Manager
Information technology manager job in Rogers, AR
KHBS 40/29, the ABC affiliate in Rogers, AR, is looking for an IT Manager to join our station. You will help oversee the IT operations at our station and work with a collaborative team in a fast-paced environment. The IT Manager reports to the Director of Engineering and performs daily maintenance on computers, virtual systems, network infrastructure, printers and provides user support.
Responsibilities
Support user needs across all departments, including News, Creative Services, Sales and Administration
Maintain imaging machines, updating firmware and managing hardware inventory
Provide technical guidance to end-users and mobile device support
Maintain LAN/IT infrastructure, installation and support of network hardware and software
Occasional travel to news bureau, transmitter and translator locations
Analyze and implement corporate data back-up, disaster recovery and security procedure
Requirements
Working knowledge of managed network switches and architecture concepts
VMWare, Cisco or Microsoft certifications preferred
Prior experience with a large user base
Experience in the television broadcast setting preferred
Experience with networked, stand-alone printers and digital copiers
Enterprise and web-based applications
VPN, Cisco equipment, TCP/IP and subnets, NAS, LAN Management
Communications skills and customer-service attitude
Knowledge of Microsoft Windows desktop and server operating systems
Higher education in technology, SBE certification or related military experience will be considered
In-person attendance is required
Values in Action
At Hearst Television we tell stories every day. Stories about people of all backgrounds, perspectives, and identities. That's why, behind the scenes, we believe in being an organization that fosters collaboration and open communication, ensuring that the content we create is authentic, accurate, and connected to the communities we serve.
Benefits
Hearst's benefit programs are modern, flexible and designed to focus on you. As a Hearst employee, you and your spouse or partner or dependents would have access to the following benefits.
Medical | Dental | Vision
401(k) matching
Emotional Wellness Support
Paid Time Off
Paid Parental Leave
LGBTQ+ Health Services
Additional benefits to meet your and your family's needs
Auto-ApplyOracle Technology Sales Director - Financial Services
Information technology manager job in Bentonville, AR
You are: A growth focused sales professional who has successfully created positive impact through year-on-year business expansion. You know - and have run all phases of a sales cycle, including qualification, sales pursuit and close by applying deep sales process and technical expertise. You develop relationships with key buyers and decision-makers at new and existing clients by utilizing a differentiated roadmap and framework leveraging the latest cloud-based technologies.
As a Sales Capture Senior Manager you will be responsible for profitable sales growth by using deep sales process skills, expertise in Accenture's offerings, and leveraging relationships with Oracle. Focus will be on Financial Services including banking and insurance and Oracle Fusion, Oracle Cloud Infrastructure and Oracle Financial Services Global Industry Unit products. Responsibility is for the full sales lifecycle including originating opportunities, qualification, shaping, selling, negotiating and closing.
The work:
* Create solutions to complex technology business problems/opportunities requiring in-depth knowledge of client buyer needs.
* Interacts with senior management levels at clients and within Accenture, determines pursuit strategies, develops client messaging plans and relationships, and applies industry-leading Oracle transformation strategies and practices.
* Has latitude in decision-making and determining objectives and approaches to critical assignments.
* Operates within large teams and directs specific team sales activities.
What's in it for you?
You will be part of a diverse, vibrant, global Accenture community; teams pushing the boundaries of new business capabilities and emerging technologies and services, sharing their experiences and lessons learned with each other. You'll have the chance to thrive in an environment where your ideas are valued and your voice matters.
At Accenture, you will be able to work on meaningful and innovative projects, powered by the latest technologies and industry best practices such as event-driven architectures and domain driven design.
Accenture will continually invest in your learning and growth. You'll learn from and work with Accenture's certified practitioners and Accenture will support you in growing your own tech stack, sales skills, and certifications.
You'll be immersed in the design and implementation of human-centric solutions to help solve complex challenges with some of the world's largest companies.
Travel may be required for this role. The amount of travel will vary from 25% to 100% depending on business need and client requirements.
Qualification
What you need:
* Minimum 8 years of experience in sales for a large Consulting or Technology services provider
* Minimum 3 years of experience selling or working with Financial Services institutions
* Minimum 3 years of experience selling Oracle products
* Minimum of 8 years' Sales Pursuit Management experience.
* Minimum of 3 years' experience in direct sales with quota preferably in excess of $10M+
* Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate's Degree, must have minimum 6 years work experience)
Bonus points if you have:
* Experience working within G2000 customers.
* Experience with C-Level client relationship building and relationship management.
* Proven ability to operate within a team-oriented environment.
* Demonstrated commitment, teamwork and collaboration in a professional setting; either military or civilian.
* High energy level, focus and ability to work well in demanding client environments.
* Excellent communication (written and oral) and interpersonal skills.
* Strong leadership, problem solving, and decision-making abilities.
* Unquestionable professional integrity, credibility and character.
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
We accept applications on an on-going basis and there is no fixed deadline to apply.
Information on benefits is here.
Role Location Annual Salary Range
California $136,800 to $237,600
Cleveland $136,800 to $237,600
Colorado $136,800 to $237,600
District of Columbia $136,800 to $237,600
Illinois $136,800 to $237,600
Minnesota $136,800 to $237,600
Maryland $136,800 to $237,600
Massachusetts $136,800 to $237,600
New York/New Jersey $136,800 to $237,600
Washington $136,800 to $237,600
In addition to base pay, this Sales role is eligible for additional incentive compensation under the Sales Achievement Bonus Plan which is based on achievement toward individual sales targets, subject to Plan terms.
Locations
Logistics IT Analyst - Lowell, AR
Information technology manager job in Lowell, AR
Start a Watco Career and Discover the Difference Keep the world's supply chain moving. That's what the Watco team does every day at our short line railroads, switching sites, terminals, ports, and logistics hubs. Whether you're at one of these locations or in a support-services role, there's one thread that ties everyone together. We're all on the same team. One Watco.
Here's what you can expect from Watco:
Award-winning culture recognized by Forbes and Newsweek
Competitive compensation and benefits
Leadership and development programs offered through Watco University
Career advancement opportunities
Job SummaryThe Logistics IT Analyst provides advanced application-level support for software systems under limited supervision. This role leverages in-depth knowledge of transportation brokerage operations to design data requirements, configure and maintain system functionality, and ensure application security. The analyst is responsible for system analysis, reporting, auditing, and documentation to support reliable and efficient business operations.
Essential Duties and Responsibilities• Evaluate organizational and customer needs to recommend appropriate software solutions• Investigate, plan, configure, implement, and monitor software systems to meet business requirements• Maintain software system control tables and ensure compliance with security protocols• Work with Corporate IT Security to ensure best practices and Company protocols are employed• Provide training and guidance to employees and customers on software procedures and best practices• Troubleshoot and resolve software issues, providing timely on-call support as needed• Analyze IT issues and implement effective solutions to ensure operational continuity• Manage the delivery of systems, solutions, and business processes in line with project timelines or enhancement requests• Ensure consistency and standardization of software solutions across all business units• Identify opportunities for system improvements and collaborate on developing solutions to enhance business performance
QualificationsIT professional skilled in planning, implementing, and troubleshooting software solutions. Experienced in developing user documentation, delivering training, and providing effective support. Strong organizational abilities with a focus on customer service and problem resolution.
Skills and Abilities• Reads, analyzes, and interprets complex documents. • Experience with EDI, APIs, and other forms of electronic data exchange• Responds effectively to sensitive inquiries and complaints• Writes and delivers persuasive speeches, articles, and presentations on complex topics to management and boards• Applies mathematical and statistical methods, including variance analysis, correlation, sampling, and factor analysis• Defines problems, analyzes data, interprets technical instructions, and draws valid conclusions
Education• Bachelor's degree or equivalent; or at least one year related experience and/or training; or equivalent combination of education and experience
IT Systems Support Technician
Information technology manager job in Lowell, AR
Benefits: * 401(k) * Dental insurance * Health insurance * Opportunity for advancement * Paid time off * Vision insurance As a key member of the System & Admin team, the IT Service Technician role provides advanced IT user support, account setup, and administration of various IT systems for multiple business units and team members across the US. This in-office, full time, role reports directly to the Director of Systems and Admin, is critical to the efficient operation of the business, and requires regular interaction with all levels of personnel in the organization.
Duties & Responsibilities:
* Provide onsite and remote IT support as required for company personnel
* Provide effective communication for issue resolution with company personnel
* Maintain and improve IT standard operating procedures (SOPs) relating to areas of ownership
* Perform new hire credential and security set up
* Purchasing, enrollment, and set up of devices, such as laptops, iPads, and iPhones
* Track and manage the usage of software licenses
* Maintain inventory of IT assets (ex: laptops, desktops, mobile devices)
* Assist with managing active directory, group policy, and system updates in coordination with System Admin
* Administer cloud-based services, such as Zoom, Google Enterprise, Microsoft 365
* Management of MDM platform, including deployment, configuration, monitoring, and repairs/replacements
* Other duties as assigned
Requirements:
* Qualified candidates should possess a minimum 2+ years of recent, professional, hands on and over the phone technical support experience
* Excellent Customer Service skills (genuine desire to help customers with issues)
* Strong team player working on both shared and individual assignments
* Technically minded with a focus on customer service
* Experience with Apple hardware and general software navigation ability
* Strong hardware troubleshooting/repair skills (preferably on Mac devices)
* Ability to troubleshoot common issues with mobile devices (iPhones and iPads)
* Ability to manage user accounts, groups, etc. through Jamf, Google Enterprise, Microsoft etc.
* Experience with problem ticket/case management systems
* Proven experience with assessing the severity of reported issues and juggling multiple high priority support tickets
* Perform daily operations to maintain business functions
Preferred Qualifications:
* Previous experience in a technical support position in a fast-paced environment
* Previous customer service experience
* A strong dedication to quality customer service and a working knowledge of enterprise-wide service delivery procedures
* Hands on troubleshooting experience with common Network connectivity (LAN, DNS, TCP/IP, Wi-Fi) and Remote access
* Strong verbal and written interpersonal and communication skills
* Superior telephone etiquette and an ability to deal effectively with customers, vendors, peers, and management
Physical Demands
* Lifting up to 20 pounds occasionally and frequently moving small objects
* Frequently sitting for long periods of time
* Walking or standing occasionally
* This position works mostly indoors going outdoors may be frequently required
* Must have manual use of hands and vision to use computer constantly
AI & Technical Upskilling Program Manager
Information technology manager job in Fort Smith, AR
Description & Requirements We are seeking a strategic and hands-on Program Manager to lead AI and technical upskilling initiatives that shape the future of our workforce. This role blends working collaboratively with the AI Accelerator Team strategy and thought leadership with hands-on program management, ensuring our learning strategy not only meets current needs but anticipates future demands.
Essential Duties and Responsibilities:
Program Support & Strategy Execution
- Collaborate with department leads and HR to support the execution of AI and technical skills development initiatives.
- Contribute to the implementation of the organization's AI/technical learning strategy in alignment with business goals.
- Stay informed on industry trends and emerging technologies to support program planning and continuous improvement.
Instructional Design & Gap Analysis
- Assist in conducting skills gap analyses and needs assessments to inform learning priorities.
- Support the design and development of engaging, scalable learning experiences using modern instructional design principles.
- Contribute to the creation of curricula spanning AI literacy to intermediate technical skills, utilizing blended learning formats.
Program Coordination & Delivery
- Coordinate components of the program lifecycle including planning, vendor engagement, content development, and delivery logistics.
- Collaborate with internal SMEs, external providers, and cross-functional teams to ensure program quality and relevance.
- Support the implementation of interactive learning formats such as labs, simulations, and workshops.
- Ensure training content aligns with organizational goals and technology enablement efforts.
Measurement & Continuous Improvement
- Track key performance indicators (KPIs) and assist in evaluating program effectiveness and learner outcomes.
- Gather and analyze learner feedback to support content and delivery enhancements.
- Prepare summary reports and insights for internal stakeholders to inform future program improvements.
Stakeholder Engagement
- Partner with internal teams to identify training needs and coordinate learning solutions.
- Liaise with facilitators, trainers, and SMEs to ensure delivery of high-quality learning experiences.
- Support the development of a community of practice among AI and technical learning advocates.
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
-Proven experience in managing large-scale training or workforce development programs in AI, data science, or technical domains.
-Strong instructional design skills with a track record of creating impactful learning experiences.
-Expertise in conducting skills gap analyses and translating findings into actionable programs.
-Exceptional communication and stakeholder engagement skills, with the ability to influence at all levels.
-Familiarity with AI tools, data analytics platforms, and emerging tech trends.
-Experience with Learning Management Systems (LMS) and digital learning platforms.
-Background in Experience with organizational development and change management.
Core Competencies
-Strategic vision with operational excellence.
-Analytical mindset with a passion for measurable impact.
-Ability to inspire and mobilize diverse stakeholders.
-Adaptability in a rapidly evolving technology landscape.
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************.
Minimum Salary
$
90,780.00
Maximum Salary
$
122,820.00
Easy ApplyTechnical Program Manager
Information technology manager job in Rogers, AR
The Program Manager is responsible for daily oversight of a team of project managers whose activities include ensuring that technology projects stay on track according to schedule, scope and budget. Responsibilities include ensuring that proper project methodology and process is followed, creation and maintenance of detailed project plans, managing scope and risk, scheduling business resources, managing allotted budget, and ensuring clear and timely communication. The successful candidate will bring program management experience and processes in technology. Responsible for understanding Simmons' business, industry and trends, ensuring the technical solutions meet business objectives, overseeing delivery of projects to ensure internal client satisfaction, along with leading long-range planning for future technology rollout and driving the overall maturity of the technology project management organization.
Essential Postions Responsibilities - This is a salary exempt position.
Project Management: Responsible for all project management activities, project meeting facilitation, development and management of detailed project plans, charter development, accurate timeline development and management, gaining resource commitments, maintaining data in portfolio system of record, managing technical information flow, issue management and risk mitigation, managing project budget, stakeholder communication, status reporting, and ensuring deliverables are met on time. Ensures that proper organizational change management is incorporated into project plans which enables better business adoption of new processes and equipment. Demonstrates a working understanding of all project methodologies, engineering work, manufacturing processes and . Interfaces 3rd party vendors and/or consultants to ensure projects are delivered on time and within budget while meeting the business needs. Oversees planning and execution of user acceptance testing and training. Ensures business requirements are clearly documented. Recognizes and progresses the requirements to balance risk and cost appropriate for industry and regulating environment.
Leads the project management organization to accomplish quality performance and deliver on expectations regarding functionality, timeliness and cost in a manner that meets or exceeds customer expectations. Effectively monitors the execution, control, and reporting of projects. Advises on resource changes or additions to support projects.
Works closely with Engineering, IT and other teams. Provides leadership to ensure engineering and support teams work collaboratively with other business units, vendor and business teams ensuring development and adherence to Simmons standards, tracking metrics and continuous improvement standards.
Participates as a member of the Team. Participates in the ongoing development, communication and implementation of team concepts, programs and policies; coordinates work to ensure best practices with all team members. Attends appropriate team meetings. As a member of the Team, fosters strong cohesiveness regarding all major issues; e.g., direction, annual plan, budget, policy changes, etc. Accepts responsibility to quickly identify any areas that lack cohesiveness, bringing them to the attention of the team leader and working with the team in a supportive manner to resolve issues and actively look for ways, and reinforce actions needed, to achieve synergy possible within the larger organization.
Simmons Operating systems principles and objectives: Is familiar with Simmons' established operating systems (e.g. quality, security, office environment, company policies, LEAN); understands the responsibility to maintain familiarity with the systems and this position's role in support of these systems - including a consideration of the impact of individual actions on the systems and the responsibility to communicate concerns and improvement ideas.
Performs other duties as necessary in support of business objectives: This position description is intended to guide the activities of the person in this position and is not intended to limit the thinking and creativity of the person as to the work of this function nor is it intended that this describe all the work that may be required of the person in this position.
Physical Activities: Enters and locates information on a computer. Visually verifies information, often in small print. Communicates with Customers, Vendors, or Employees via telephone, in person, and/or electronic mail. May present information to small or large groups. Must be able to work in various temperatures. Move about in a manufacturing environment and surrounding property. May travel via car or plane to various work locations.
Personal Protective Equipment (PPE): As required by visiting facility.
Travel: Approximately 20% travel, including travel to Simmons facilities, one to two offsite classes or conferences per year. Must have or be able to obtain a passport.
Technical Experience: 12+ years project / program management in a technical or engineering field. Advanced knowledge of project management disciplines necessary to run projects in a large company. Working knowledge of engineering principles, technical project management, and information flow requirements. Excellent interpersonal, listening, oral and written communication skills. Excellent analytical skills, as well as accuracy and attention to details.
Industry Experience: Preference for food or pet processing organization.
Minimum Education: Bachelor's degree in Engineering, Computer Science or related field, or 4 years related experience.
Preferred Education: Related Master's degree.
Senior IT Support Specialist
Information technology manager job in Rogers, AR
It's fun to work in a company where people truly BELIEVE in what they're doing!
As a Senior IT Support Specialist for Rocket Software, you will be part of a global fast paced IT organization with a primary mission to provide world class support services to our software development labs and internal business units within the Americas, APJ and EMEA regions. The Senior IT Support Specialist provides 2nd line support to Rocketeers, acting as an escalation point for IT Support Specialists. They receive, record, diagnose, update and resolve issues opened by our customers, Rocketeers. They offer support and guidance to IT Service Desk Specialists.
Essential Duties and Responsibilities:
Provide level 2 support to Rocketeers working to resolve more complex issues.
Understand and apply advanced principles of Rocket's IT Service Management tool set.
Create and validate knowledge articles to solve more complex Service Requests and Incidents.
Carry out advanced tasks requiring adherence to prescribed processes.
Continue to develop documentation and communication skills.
Act as the primary escalation point for Associate IT Service Desk Specialists, IT Service Desk Specialists and IT Support Specialists.
Apply necessary escalation processes.
Create work plans and work independently and meet due dates.
Work under limited direction of a manager and/or more senior team members.
Contribute to projects and initiatives within EUX and the wider IT group.
Willingness to learn and support AV equipment used in the office during large events and small meetings
Required Qualifications:
3 - 5 years of IT Support or Service Desk Experience.
Advanced understanding of hardware and software systems.
Able to provide strong evidence of previous Service Desk and Support work completed.
A deeper technical understanding of key IT technologies such as Windows 10, Active Directory, Office 365, networking concepts and unified communications.
A solid understanding of hardware, particularly laptops.
Good understanding of IT Service Management Principles.
Works well in a team; collaborative, accountable and dependable.
Recognizes and acts appropriately to high priority incidents and Service Requests.
Contributes to solutioning on large scale issues.
Proactive in identifying systemic issues.
Self-manages tasks.
Preferred Qualifications:
Technical certifications desirable.
Education:
Bachelor's Degree in an IT technical/Networking degree
Travel Requirements:
Minimal,
Information Security:
Information security is everyone's responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role.
Diversity, Inclusion & Equity:
At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce.
#LI-JC1
The base salary range for this role is $96,158.20 - $120,197.80 /year. Exact compensation may vary based on skills, experience, and location..
What Rocket Software can offer you in USA:
Unlimited Vacation Time as well as paid holidays and sick time
Health and Wellness coverage options for Rocketeers and dependents
Life and disability coverage
Fidelity 401(k) and Roth Retirement Savings with matching contributions
Monthly student debt benefit program
Tuition Reimbursement and Certificate Reimbursement Program opportunities
Leadership and skills training opportunities
EOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: ************ or send an email to *************************. We will make a determination on your request for reasonable accommodation on a case-by-case basis.
As part of our commitment to a safe and trustworthy workplace, we include background and reference checks in our hiring process.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Auto-ApplySenior IT Systems Engineer
Information technology manager job in Tontitown, AR
Core Functions: * Architect, administer, and optimize enterprise systems including physical/virtual servers, storage, networking, cloud environments, and hybrid integrations. * Manage Microsoft Azure/365 services (SaaS, IaaS, PaaS, networking, security) and VMware environments (ESXi, vCenter).
* Administer enterprise networking including LAN/WAN, VPN, wireless, and firewall systems, ensuring high availability and performance.
* Provide Tier-3 support for Windows Server, Active Directory, SQL Server, and Linux systems.
* Lead disaster recovery planning, backup/recovery operations, and business continuity initiatives.
* Drive system upgrades, migrations, and patch management with minimal business disruption.
* Mentor IT Systems Engineers and Service Desk staff, fostering a culture of knowledge sharing and continuous improvement.
* Collaborate with IT leadership on technology roadmaps, system standards, and future-state infrastructure planning.
* Document architecture, procedures, and operational playbooks to ensure consistency and compliance.
* Evaluate and recommend new technologies, tools, and practices to enhance infrastructure performance and security.
* Act as a senior escalation point for complex incidents, troubleshooting, and resolving advanced technical issues.
* Perform other duties as assigned.
Duties, responsibilities, and activities are not limited to the list above and may change at any time with or without notice.
Key Measures of Success:
* Ability to meet deadlines, dependable, and self-directed.
* Ability to function well in a high-paced and at times stressful environment.
* Capable of working in a fast-paced team environment.
* Effective written and verbal skills.
* Demonstrated support of company goals, values, and mission statement.
* Familiarity and experience working with project managers and project management
*
* Ability to identify deficiencies and troubleshoot.
* Ability to work within a cooperative team environment as well as perform assignments
*
* Consistently exhibits and displays the company's values of "Own It. Can Do. Act in Love."
* Own It - Commitment to customer, company, and each other.
* Can Do - Team Player, Open to Change, & Pursuing continuous improvement.
* Act in Love - Treating others with humility, respectfulness, kindness, honesty, patience, and self-control.
Education & Experience:
Minimum Required:
* Bachelor's degree in computer science or related fields preferred, or at least 5 years of experience in supporting, rebuilding, updating, upgrading, troubleshooting, and maintaining all IT systems.
Physical Demands & Work Environment:
Work is performed in an office environment. This role will routinely utilize standard office equipment to perform the core functions listed in this . This position requires the ability to occasionally lift office products and supplies as well as communicate verbally and electronically. The work is primarily sedentary and requires extensive reading to perform the core functions listed in this job description. The noise level in the work environment and job sites can be loud and in a non-temperature-controlled environment. While performing the core function of this job, the employee is regularly required to talk, hear, stand, and required to lift to 35 lbs. This position is primarily working around machinery with moving parts, working around moving objects or vehicles. The employee is frequently required to walk, use hands to finger, handle or feel, reach/pull/push/grab with hands and arms, kneel, and crouch, twist and bend. The employee is occasionally required to sit, climb or crawl.
Reasonable accommodation may be made to enable individuals with disabilities to perform core functions.
Travel
Up to 50% to support site activities.
Senior IT Systems Engineer
Information technology manager job in Tontitown, AR
Core Functions:
Architect, administer, and optimize enterprise systems including physical/virtual servers, storage, networking, cloud environments, and hybrid integrations.
Manage Microsoft Azure/365 services (SaaS, IaaS, PaaS, networking, security) and VMware environments (ESXi, vCenter).
Administer enterprise networking including LAN/WAN, VPN, wireless, and firewall systems, ensuring high availability and performance.
Provide Tier-3 support for Windows Server, Active Directory, SQL Server, and Linux systems.
Lead disaster recovery planning, backup/recovery operations, and business continuity initiatives.
Drive system upgrades, migrations, and patch management with minimal business disruption.
Mentor IT Systems Engineers and Service Desk staff, fostering a culture of knowledge sharing and continuous improvement.
Collaborate with IT leadership on technology roadmaps, system standards, and future-state infrastructure planning.
Document architecture, procedures, and operational playbooks to ensure consistency and compliance.
Evaluate and recommend new technologies, tools, and practices to enhance infrastructure performance and security.
Act as a senior escalation point for complex incidents, troubleshooting, and resolving advanced technical issues.
Perform other duties as assigned.
Duties, responsibilities, and activities are not limited to the list above and may change at any time with or without notice.
Key Measures of Success:
Ability to meet deadlines, dependable, and self-directed.
Ability to function well in a high-paced and at times stressful environment.
Capable of working in a fast-paced team environment.
Effective written and verbal skills.
Demonstrated support of company goals, values, and mission statement.
Familiarity and experience working with project managers and project management
Ability to identify deficiencies and troubleshoot.
Ability to work within a cooperative team environment as well as perform assignments
Consistently exhibits and displays the company's values of “Own It. Can Do. Act in Love.”
Own It - Commitment to customer, company, and each other.
Can Do - Team Player, Open to Change, & Pursuing continuous improvement.
Act in Love - Treating others with humility, respectfulness, kindness, honesty, patience, and self-control.
Education & Experience:
Minimum Required:
Bachelor's degree in computer science or related fields preferred, or at least 5 years of experience in supporting, rebuilding, updating, upgrading, troubleshooting, and maintaining all IT systems.
Physical Demands & Work Environment:
Work is performed in an office environment. This role will routinely utilize standard office equipment to perform the core functions listed in this . This position requires the ability to occasionally lift office products and supplies as well as communicate verbally and electronically. The work is primarily sedentary and requires extensive reading to perform the core functions listed in this job description. The noise level in the work environment and job sites can be loud and in a non-temperature-controlled environment. While performing the core function of this job, the employee is regularly required to talk, hear, stand, and required to lift to 35 lbs. This position is primarily working around machinery with moving parts, working around moving objects or vehicles. The employee is frequently required to walk, use hands to finger, handle or feel, reach/pull/push/grab with hands and arms, kneel, and crouch, twist and bend. The employee is occasionally required to sit, climb or crawl.
Reasonable accommodation may be made to enable individuals with disabilities to perform core functions.
Travel
Up to 50% to support site activities.
X96584 IT Network Administrator I
Information technology manager job in Tahlequah, OK
IT Network Administrator I Information Technology Services ~ Tahlequah Campus This position is responsible for the development and maintenance of the university's network, virtual environment, and wireless infrastructure. Direct the administration, maintenance, and upgrade of university network equipment
Direct the administration, maintenance and upgrade of the university's virtual environment
Direct the administration, maintenance and upgrade of the university's wireless system
Research, acquire and install network hardware
Administer and maintains the network and server environment in the university data center
Assist in administering the university storage area network
The position also supports and must greatly contribute to a collaborative customer service team environment, proactively sharing information across the team, establishing documentation, workshops with team members and enhancing an interactive team setting with consistent knowledge sharing
Perform related duties as assigned
KNOWLEDGE REQUIRED BY THE POSITION
Knowledge of network protocols and configuration standards.
Knowledge of the virtual environment management principles.
Knowledge of wireless control systems.
Skill in decision-making and problem solving.
Skill in interpersonal relations and in dealing with the public.
Skill in oral and written communication.
SUPERVISORY CONTROLS
The IT Infrastructure Director assigns work in terms of very general instructions. The supervisor spot-checks completed work for compliance with procedures and the nature and propriety of the final results.
GUIDELINES
Guidelines include security practices and cable standards. These guidelines require judgment, selection and interpretation in application.
COMPLEXITY/SCOPE OF WORK
The work consists of varied duties in the administration of the university's network and server systems. The need to coordinate activities across university departments and sections contributes to the complexity of the position.
The purpose of this position is to administer university network systems. Success in this position contributes to the efficiency and effectiveness of a wide variety of university functions.
CONTACTS
Contacts are typically with co-workers, other university personnel, faculty, staff, students, vendors, contractors, and members of the general public.
Contacts are typically to give or exchange information, to resolve problems, to motivate or influence persons, or to provide services.
PHYSICAL DEMANDS/ WORK ENVIRONMENT
The work is typically performed while sitting at a desk or table or while intermittently sitting, standing, or stooping. The employee occasionally lifts light and heavy objects and climbs ladders.
The work is typically performed in an office and outdoors, occasionally in cold or inclement weather.
SUPERVISORY AND MANAGEMENT RESPONSIBILITY
None
MINIMUM QUALIFICATIONS
Knowledge and level of competency commonly associated with the completion of a baccalaureate degree in a course of study related to the occupational field.
Possession of or ability to readily obtain a valid driver's license issued by the State of Oklahoma for the type of vehicle or equipment operated.
PREFERRED QUALIFICATIONS
Experience with: CCNA, ComTIA A +, ComTIA Network +, ComTIA Security +, HPE ACSA, Microsfot certifications.
Annual salary $50,976.00 with excellent benefits, including generous leave time.
Anticipated hire date: 02/02/2026
Applications accepted until: 01/11/2026
Note: Posting will close to applicants at 11:59 pm, CST, on the date above.
Notice to Applicants
At the end of the application process, create your Candidate profile.
It is Northeastern State University's policy that all newly hired employees must provide an original Social Security card during the hiring process. Failure to provide an original Social Security card will delay the hiring process and ability to begin employment.
An application cannot be changed after it has been submitted.
Network Administrator
Information technology manager job in Bentonville, AR
One of our direct client is urgently looking for Network Administrator @ Bentonville AR TITLE: Network Administrator Duration: 6 to 12+ months Rate: DOE
Description: Monitors, troubleshoots and maintains network (LAN, WAN, wireless and VoIP) multiplexers, hubs and routers, and uses remote monitoring tools. The duties of this position can be broad and may include such tasks as installing new workstations and other devices, adding and removing individuals from the list of authorized users, archiving files, overseeing password protection and other security measures, monitoring usage of shared resources, and handling malfunctioning equipment. Selects, develops, integrates and implements network management applications for Internet components. Bachelor's Degree or technical institute degree/certificate in Computer Science, Information Systems, or other related field. Or equivalent work experience. Typically has 0 - 3 years of IT work experience in infrastructure/network environments in network operations, support, maintenance and administration.
Sr Manager, IT Strategic Sourcing
Information technology manager job in Bentonville, AR
Sr Manager, Strategic Sourcing We are Lennar Lennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. Lennar has been recognized as a Fortune 500 company and consistently ranked among the top homebuilders in the United States.
Join a Company that Empowers you to Build your Future
The IT Senior Strategic Sourcing Manager reports to the Head of IT Strategic Sourcing and Vendor Management Office ("SVMO"). The IT Senior Strategic Sourcing Manager must have expertise in sourcing and contract negotiations for the Information Technology categories of Application Development, Ecommerce, Enterprise Software, Technical Consulting, Networking Hardware, Data Center Hardware, PCs/Tablets/Peripherals, Hosting Services, Mobile Service Providers, Telecommunications, etc., including but not limited to determining user requirements, recommendations of practical solutions, and company-wide efforts to improve the cost effective use of technology. The IT Senior Strategic Sourcing Manager will manage category sourcing initiatives involving contract development, negotiations, and supplier management. The primary focus will be to drive sourcing and contracting strategies for strategic vendor partnerships. The IT Senior Strategic Sourcing Manager will analyze historical spend and extract potential sourcing opportunities for the business. The IT Senior Strategic Sourcing Manager will develop working relationships with key stakeholders, including executives, and lead cross-functional teams to define the business requirements in developing the sourcing strategy and negotiate complex service level agreements. The ideal candidate is known as a category subject matter expert, a thought leader and has professional credibility within the IT portfolio. This is a hybrid role, and work can be performed in Arkansas, Dallas or Miami.
Your Responsibilities on the Team
* Reviews documentation and legal drafts of contracts/agreements, ensuring contractual/agreement requirements are met, and works directly with Strategic Sourcing Managers and key stakeholders to ensure contract/agreement language and requirements are appropriate and comply with Lennar Corporation policies and procedures.
* Coordinates work with various departments and serves as a liaison between Lennar Corporation and vendors to oversee the intake, review and finalization of all IT and HR contracts that bind the corporation.
* Innovative thought leader with demonstrated good business acumen and can quickly understand complex business programs related to Information Technologies.
* Lead, mentor, and coach managers and specialists.
* Promote career development and manage the performance of the team.
* Review, draft, redline, and negotiate a variety of technology-related agreements, including SOW's, POC's, order forms, amendments, etc. while maintaining coordination with internal and external stakeholders.
* Supplier relationship management, engagement, and continuous improvement of supplier performance.
* Responsible for creating and facilitating the issuance and evaluation of RFP's, RFI's, etc.
* Ability to prepare and/or diagnose/interpret financial and other relevant analysis related to the product being sourced.
* Negotiate and prepare contracts with appropriate terms and conditions.
* Resolve conflicts or service level issues regarding supplier performance.
* Excellent understanding of IT protocols and guidelines; ensure that IT minimum standards are applied and properly documented.
* Effectively communicates program needs status with internal team members and external stakeholders, ability to build stakeholder trust and influence change.
* Proficient understanding of procurement systems and functionality and procure-to-pay processes.
* Effectively deal with conflict inherent in procurement and sourcing operations between suppliers and stakeholders.
Requirements
* 7+ years of IT Purchasing experience
* 7+ years of IT Sourcing experience
* Must have experience working with large technology partners such as AT&T, CDW, Cisco, IBM, Insight, Oracle, Microsoft, Salesforce, Verizon and VMWare.
* Juris doctorate required.
* ITIL experience preferred
* Excellent customer service skills.
* Excellent attention to detail and follow-up skills.
* Ability to work in challenging and ambiguous environments.
* Ability to communicate effectively with executives, clients, and team members regularly.
* Ability to work across functional areas to drive continuous improvement.
* Advanced experience with MS Office.
* Experience in a team-oriented environment is essential.
* Connects the dots between strategy and contracting.
* Can conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities.
* Flexible during times of change.
* Ability to read communication styles of team members and contractors who come from a broad spectrum of disciplines.
* Ability to elicit cooperation from many sources, including executives, clients, and other departments.
* Ability to defuse tension among project team, should it arise.
* Strong written and oral communication skills.
* Strong interpersonal and operational skill sets.
* Must be able to learn, understand, and apply new technologies.
* Strong Customer service skills and focus required.
* Ability to effectively prioritize and execute tasks in a high-pressure environment is crucial.
* Tenacious, driven, energetic and has a high degree of professional integrity.
* Follow directions from a supervisor.
* Interact well with co-workers, supervisors and management.
* Understand and follow posted work rules and procedures.
* Accept constructive criticism.
* Maintain Professional appearance and demeanor at all times
Physical & Office/Site Presence Requirements:
This is mainly a sedentary office position which requires the incumbent to operate computer equipment, speak, bend, stoop, reach, lift, and move and carry up to 25 lbs. Finger dexterity is necessary.
This description outlines the basic responsibilities and requirements for the position noted. This is not a comprehensive listing of all job duties of the Associates. Duties, responsibilities and activities may change at any time with or without notice.
Life at Lennar
At Lennar, we are committed to fostering a supportive and enriching environment for our Associates, offering a comprehensive array of benefits designed to enhance their well-being and professional growth. Our Associates have access to robust health insurance plans, including Medical, Dental, and Vision coverage, ensuring their health needs are well taken care of. Our 401(k) Retirement Plan, complete with a $1 for $1 Company Match up to 5%, helps secure their financial future, while Paid Parental Leave and an Associate Assistance Plan provide essential support during life's critical moments. To further support our Associates, we provide an Education Assistance Program and up to $30,000 in Adoption Assistance, underscoring our commitment to their diverse needs and aspirations. From the moment of hire, they can enjoy up to three weeks of vacation annually, alongside generous Holiday, Sick Leave, and Personal Day policies. Additionally, we offer a New Hire Referral Bonus Program, significant Home Purchase Discounts, and unique opportunities such as the Everyone's Included Day. At Lennar, we believe in investing in our Associates, empowering them to thrive both personally and professionally. Lennar Associates will have access to these benefits as outlined by Lennar's policies and applicable plan terms. Visit Lennartotalrewards.com to view our suite of benefits.
Join the fun and follow us on social media to see what's happening at our company, and don't forget to connect with us on Lennar: Overview | LinkedIn for the latest job opportunities.
Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.
Auto-ApplyAI LLM Technology Architecture Senior Manager
Information technology manager job in Bentonville, AR
We Are: The beginning of a new Data & AI decade that will reshape work and society has begun. Accenture is stepping boldly into this future with a clear strategy and purpose: to help clients optimize and reinvent their business with data & AI - backed by a $3B investment and commitment to our people to do industry-defining work. With over 45,000 professionals dedicated to Data & AI, Accenture's Data & AI organization brings together our Experienced Innovation, Strategic Investment, Exceptional Talent, and Power Ecosystem.
You Are:
As an AI and Large Language Model Architect, you will play a pivotal role in designing and implementing the technology architecture for advanced AI (including Large Language Model (LLM)) platform systems and solutions. You will translate business roadmap into technical requirements and architecture. Your contributions will be instrumental in shaping cutting-edge architectures, frameworks, and methodologies, pushing the boundaries of natural language processing (NLP) and machine learning. You will architect sophisticated large language models (LLMs) with the remarkable ability to process and generate natural language. Additionally, you will have the opportunity to design neural network parameters, leveraging extensive amounts of unlabeled text data, to further enhance the model's capabilities.
Position Responsibilities:
+ Architect and design end to end Generative AI products, applications and solutions for specific business needs and provide implementation guidance during delivery.
+ Leverage, customize and implement large language models, algorithms, and methodologies to improve the overall quality of Gen AI products, applications and systems.
+ Analyze and evaluate the performance of Gen AI systems and provide design recommendations.
+ Estimate the effort and time required for deploying an end-to-end solution using LLMs.
+ Estimate cost of using LLMs in different forms for business use cases and the viability, develop cost models for different usage patterns.
+ Analyze and make right technological choices for generative ai solutions.
+ Design and prototype reusable components for LLM based solution patterns.
+ Architect components of an LLM solution to address Responsible AI & Security.
+ Design LLM Ops solutions for large scale operationalization.
+ Collaborate seamlessly with diverse, cross-functional teams to accurately identify and prioritize requirements, ensuring that the language model meets the needs and expectations of various stakeholders.
+ Create and maintain comprehensive technical documentation that comprehensibly captures the intricate details of the language model, facilitating seamless understanding, efficient troubleshooting, and future development.
+ Harness the power of transformer architecture, a cutting-edge deep learning model widely employed in natural language processing and computer vision, to optimize the language model's performance and efficiency.
+ Exploiting the transformative capabilities of transformer architectures to seamlessly process and reshape vast volumes of data, empowering the language model to achieve unprecedented levels of accuracy and versatility.
Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements.
What you need:
+ Minimum of 6 years of experience in designing & deploying analytic solutions using at least one of the cloud vendors.
+ Minimum of 1 year of experience and strong knowledge of the different technologies, their differences, modalities in the LLM space.
+ Minimum of 2 years of experience and knowledge of different LLM driven application architecture patterns.
+ Minimum of 6 years in deep learning and neural networks, in particular training of models.
+ Bachelor's degree or equivalent work experience (minimum of 12 years), or an associate degree with a minimum of 6 years of equivalent work experience.
Bonus Points if you have:
+ Minimum of 3 years of software & platforms industry or functional experience
+ Minimum of 3 years of Experience with AI Native and cloud platforms (e.g., Open AI, Anthropic, AWS, Azure, Google Cloud).
+ Knowledge of agent-based modeling, reinforcement learning, and autonomous systems is highly desirable
+ Master's degree in Data Science, Computer Science, Statistics, or a related field.
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.We accept applications on an on-going basis and there is no fixed deadline to apply.
Information on benefits is here. (************************************************************
Role Location Annual Salary Range
California $132,500 to $338,300
Cleveland $122,700 to $270,600
Colorado $132,500 to $292,200
District of Columbia $141,100 to $311,200
Illinois $122,700 to $292,200
Maryland $132,500 to $292,200
Massachusetts $132,500 to $311,200
Minnesota $132,500 to $292,200
New York/New Jersey $122,700 to $338,300
Washington $141,100 to $311,200
#LI-NA-FY25
Requesting an Accommodation
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at **************** or send us an email or speak with your recruiter.
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
For details, view a copy of the Accenture Equal Opportunity Statement (********************************************************************************************************************************************
Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.
Accenture is committed to providing veteran employment opportunities to our service men and women.
Other Employment Statements
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.
Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
IT Systems Support Technician
Information technology manager job in Lowell, AR
Job DescriptionBenefits:
401(k)
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Vision insurance
As a key member of the System & Admin team, the IT Service Technician role provides advanced IT user support, account setup, and administration of various IT systems for multiple business units and team members across the US. This in-office, full time, role reports directly to the Director of Systems and Admin, is critical to the efficient operation of the business, and requires regular interaction with all levels of personnel in the organization.
Duties & Responsibilities:
Provide onsite and remote IT support as required for company personnel
Provide effective communication for issue resolution with company personnel
Maintain and improve IT standard operating procedures (SOPs) relating to areas of ownership
Perform new hire credential and security set up
Purchasing, enrollment, and set up of devices, such as laptops, iPads, and iPhones
Track and manage the usage of software licenses
Maintain inventory of IT assets (ex: laptops, desktops, mobile devices)
Assist with managing active directory, group policy, and system updates in coordination with System Admin
Administer cloud-based services, such as Zoom, Google Enterprise, Microsoft 365
Management of MDM platform, including deployment, configuration, monitoring, and repairs/replacements
Other duties as assigned
Requirements:
Qualified candidates should possess a minimum 2+ years of recent, professional, hands on and over the phone technical support experience
Excellent Customer Service skills (genuine desire to help customers with issues)
Strong team player working on both shared and individual assignments
Technically minded with a focus on customer service
Experience with Apple hardware and general software navigation ability
Strong hardware troubleshooting/repair skills (preferably on Mac devices)
Ability to troubleshoot common issues with mobile devices (iPhones and iPads)
Ability to manage user accounts, groups, etc. through Jamf, Google Enterprise, Microsoft etc.
Experience with problem ticket/case management systems
Proven experience with assessing the severity of reported issues and juggling multiple high priority support tickets
Perform daily operations to maintain business functions
Preferred Qualifications:
Previous experience in a technical support position in a fast-paced environment
Previous customer service experience
A strong dedication to quality customer service and a working knowledge of enterprise-wide service delivery procedures
Hands on troubleshooting experience with common Network connectivity (LAN, DNS, TCP/IP, Wi-Fi) and Remote access
Strong verbal and written interpersonal and communication skills
Superior telephone etiquette and an ability to deal effectively with customers, vendors, peers, and management
Physical Demands
Lifting up to 20 pounds occasionally and frequently moving small objects
Frequently sitting for long periods of time
Walking or standing occasionally
This position works mostly indoors going outdoors may be frequently required
Must have manual use of hands and vision to use computer constantly
IT Site Administrator
Information technology manager job in Ozark, AR
At Butterball, we exist to help people pass love on. As the most recognized name in turkey, the brand represents more than 60 years of cherished memories, providing quality, great tasting products that make meals something to celebrate every day.We proudly believe that life at Butterball means having a team who supports you, having the opportunity to grow personally and professionally, and making an impact on the health of others daily. Whether you choose to work at one of our five (5) manufacturing facilities in NC, AR, MO, farms in AR, NC, and KS, corporate office in NC, IL, or in the field, we believe we have an opportunity for everyone to succeed.At Butterball, we believe in fostering a culture where every team member is valued, could grow professionally and contribute to our success. Join us in our Purpose and apply for an opportunity today!
Job Summary
Responsible for overseeing and maintaining the information technology infrastructure at a specific site or location within the organization and providing support remotely to other facilities when needed. Responsible for the day-to-day IT operations, providing technical support to end-users, ensuring network and system reliability, and coordinating with central IT teams to align on and implement IT policies and procedures.
Key Responsibilities
* Monitors and maintains site-specific infrastructure including servers, workstations, network equipment, and other hardware (i.e., switches, routers, access points, new hire equipment, etc.).
* Troubleshoots and resolves IT related problems reported by team members. Solves moderately complex problems utilizing resources, pre-defined solutions, good judgment, and expertise.
* Serves as the site's point of contact for IT related emergencies and participates in disaster recovery planning.
* Conducts hardware and software inventory management for the site. Collaborates with IT vendors for procurement, maintenance, and support of IT equipment and services.
* Installs, configures, upgrades, repairs, and troubleshoots operating systems, software applications, and hardware components. Coordinates equipment replacement when necessary.
* Efficiently oversees the IT service desk ticketing system, delivering excellent customer service through timely, courteous, and diligent responses and status updates on all service requests.
* Provides technical support to end-users, addressing hardware and software issues promptly. Assists users in understanding and adhering to IT policies and best practices.
* Enforces and ensures compliance with relevant regulations, industry standards, and IT security policies and procedures.
* Ensures the security and integrity of data through data management practices and system updates.
* Collaborates with the central IT team to implement network and system improvements. Utilizes technical expertise to enhance IT system efficiency across the organization.
* Develops and helps standardize and document solutions to IT issues. Ensures proper documentation for all IT systems, configurations, and procedures.
* Prepares reports on IT activities and incidents as required.
Minimum Qualifications (Educations & Experience)
* High school diploma, GED, or equivalent
* 3+ years or relevant experience or the knowledge, skills, and abilities to succeed in the role
Knowledge, Skills, and Abilities
Butterball Core Competencies
Caring about people, valuing contributions, and empowering to succeed is the Butterball Way. We recognize the value that different perspectives and cultures bring to Butterball and seek to create an environment where everyone can thrive. Everyone has a seat at the table and is expected to embody our core competencies:
* Safety First: We put safety first. The health, safety, and well-being of our people, products, and turkeys is everyone's responsibility and everyone's jobs.
* Integrity: We trust each other to do the right thing. We act with integrity and gain the confidence and trust of others through honesty, respect, and authenticity.
* Stewardship: We take care of what matters. We are accountable to our commitments and take responsibility for the well-being of our teams, our quality, our customers, our business, our brand, and our communities. We are always answerable for our actions and those we lead.
* Enthusiastic Attitudes: We create a climate where everyone feels they belong and can be engaged, every day. Where our people are enthusiastic and motivated to do their best and work together to make great things happen.
* Continuous Improvement: We are committed to continuous improvement. We challenge ourselves and our company to constantly learn, develop, grow, improve, and innovate.
Essential Knowledge, Skills, and Abilities
* Strong written and verbal communication and interpersonal skills
* Ability to create and maintain strong rapport with internal and external partners
* Detail-oriented with the capabilities of handling multiple priorities, tasks, and projects simultaneously
* Critical thinking, investigatory, and problem-solving abilities
* Solid business acumen with the ability to comprehend how IT influences various facets of the organization
* Firm knowledge of best practices in IT administration, Microsoft O365 products/services and ManageEngine
* Proven record of effectively utilizing IT incident ticketing systems to handle and prioritize requests
* Strong knowledge of computer hardware, operating systems, and software applications
* Proficient with Microsoft Suites (Teams, Word, Excel, PowerPoint, Outlook, etc.), network protocols, systems security, and troubleshooting
* Skilled in diverse types of computer hardware, software, peripherals and components, networking protocols and communications
Preferred Knowledge, Skills, and Abilities
* Associates or Bachelors in related field
* CompTIA A+ Certification
* Experience with ticketing systems such as SolarWinds Service Desk, ServiceNow, Zendesk, or Jira Service Management
Physical Demands
* While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, telephone, keyboard, and occasionally lift up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, color vision and the ability to adjust focus.
Working Conditions & Travel Requirements
* Work will be performed in a variety of conditions including a climate-controlled office environment(s) and in a manufacturing plant environment with varying conditions, such as cold areas, wet areas, warm areas, chemicals, and other site conditions. This position requires the individual to wear and work in personal protective equipment while in the manufacturing environment.
* The noise level of the office environment is usually moderate; the noise level in the manufacturing environment may exceed 85 DBA and require hearing protection.
* Occasional travel may be required.
Disclaimer
The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of what is required of personnel so classified. Furthermore, they do not imply or establish a contract for employment and are subject to change at the discretion of the employer. Butterball, LLC is an equal opportunity employer and is committed to the fair and impartial treatment of all employees and applicants for employment without regard to gender, age, race, religion, color, national origin, physical or mental disability, military/veteran status, sexual orientation, gender identity and expression, genetic information, marital status, parental status, pregnancy, or any other status protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
We embrace equal opportunity employment. Butterball is committed to the fair and impartial treatment of all employees and applicants for employment without regard to gender, age, race, religion, color, national origin, physical or mental disability, military/veteran status, sexual orientation, gender identity and expression, genetic information, marital status, parental status, pregnancy, or any other status protected by law. This position is deemed Safety Sensitive for purposes of Butterball's Drug/Alcohol Screening & Testing Policy. Details will be provided to individuals who receive a conditional job offer, or upon request.
SAP Tech Arch Senior Manager - Utilities
Information technology manager job in Bentonville, AR
We Are: Are you ready to step into the heart of digital transformation in one of the world's most critical - and most dynamic - industries? The Utilities Industry is transforming at unprecedented speed. Clean energy demand is soaring, grid resilience is essential, and customer expectations are changing fast. Digital platforms, real-time insights, AI, and SAP technologies are now foundational.
As part of Accenture's Utilities SAP Practice, you'll be delivering major SAP solutions and Utilities-specific capabilities such as customer systems, energy data management, demand response, asset operations, regulatory reporting, Distributed Energy Resources (solar panels, batteries, electric vehicle chargers), and new Utility business models. These help clients win in this new environment and guide major Utilities clients through the journey of business-model reinvention, process excellence and enterprise technology enablement
You Are:
You have a passion for storytelling and for originating, selling and delivering SAP-based Data Management and Analytics Transformation projects that make a positive impact in your clients' business? Are you inspired by working with the best companies in their industries? Want a role that provides you with a sense of purpose and satisfaction?
Then join Accenture and build a rewarding career improving the way the world works and lives, as you help clients innovate with leading-edge SAP and Accenture Data Management and Analytics solutions and technologies on some of the most innovative projects in the world
You will thrive in our highly collaborative, digitally-driven and innovation-led environment. Nurture your talent for thoughtful and game changing solutions in our inclusive culture that values diversity of ideas, experiences and backgrounds.
You are a confident leader who spots and stays ahead of the SAP platform, industry and Data and Analytics trends and knows how to translate client goals into clear and actionable outcomes that everyone can get behind. You know how to fully utilize the capabilities of various SAP platforms to drive business value, transform end-to-end functions and drive leading practices for your clients in markets all over the globe. The more complex their challenges, the more excited you are about leading the charge to solve them.
The Work:
Team with clients on their SAP functional and technical transformation programs through your combined SAP application, functional and technical process expertise which includes your ability to:
+ Engage with senior client executives on the business challenges/trends and the potential value of SAP solutions (current & future)
+ Lead customers in defining their SAP journey through the development of business cases & roadmaps including during sales origination, proposal development and client presentations
+ Architect E2E solutions that leverage SAP technologies, custom apps, & add-on partner solutions
+ Advise, design and deliver solutions based on the latest industry and technology best practices leveraging a SAP solutions and embedded innovation.
+ Lead a project team, team leaders, project delivery leads, and client stakeholders to create stand-out Accenture Data Management & Analytics offerings and SAP Digital Core.
+ Continue to learn and develop your technical SAP Data Management, Analytics and business expertise
+ Lead large project teams of varying size and scope - helping them achieve transformational roadmaps - onsite with clients or within Accenture
+ Become a trusted expert and advisor to your clients, team, and Accenture Leadership by staying current on regulations, trends, and innovations across your area of expertise
+ Be a thought leader, build assets and best practices and develop the next level of transformation experts
Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements.
Here's what you need:
+ Minimum of 5 years SAP Tech Arch experience, either SAP RISE, Hyperscaler Cloud or on-premise, including experience with managing the Technical Tower and/or Tech Arch workstream through the complete lifecycle (Solution/Design, Build, Test and Deploy) of a project (Greenfield, Brownfield, Migration. Etc.)
+ Minimum of 3 years of SAP HANA Basis or S/4HANA Basis experience preferably working at Utilities Client
+ Minimum of 3 years' experience working with clients and vendors such as SAP, Cloud providers, and other 3rd party, and being accountable for Architecture decisions, standards, governance, and quality assurance
+ Minimum of 3 years experience managing a team of technical SAP resources, on or offshore, including cross team coordination with SAP Technical streams including Infrastructure, Development, Security, Integration, Lifecycle Management (Archiving, Decom, Volume Management)
+ Expertise in key Tech Arch areas like Landscape Management, Performance Management, Monitoring and Alerting, Capacity Management, Stability (HA/DR) and SAP Operational Architecture (e.g., Transports, Backup/Recovery, Batch)
+ Bachelor's degree or equivalent (minimum 12 years' work experience). If Associate's Degree, must have equivalent minimum 6-year work experience
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We accept applications on an on-going basis and there is no fixed deadline to apply.
Information on benefits is here. (************************************************************
Role Location Annual Salary Range
California $132,500 to $302,400
Cleveland $122,700 to $241,900
Colorado $132,500 to $261,300
District of Columbia $141,100 to $278,200
Illinois $122,700 to $261,300
Maryland $132,500 to $261,300
Massachusetts $132,500 to $278,200
Minnesota $132,500 to $261,300
New York/New Jersey $122,700 to $302,400
Washington $141,100 to $278,200
Requesting an Accommodation
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at **************** or send us an email or speak with your recruiter.
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
For details, view a copy of the Accenture Equal Opportunity Statement (********************************************************************************************************************************************
Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.
Accenture is committed to providing veteran employment opportunities to our service men and women.
Other Employment Statements
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
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Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
IT Systems Support Technician
Information technology manager job in Lowell, AR
Benefits:
401(k)
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Vision insurance
As a key member of the System & Admin team, the IT Service Technician role provides advanced IT user support, account setup, and administration of various IT systems for multiple business units and team members across the US. This in-office, full time, role reports directly to the Director of Systems and Admin, is critical to the efficient operation of the business, and requires regular interaction with all levels of personnel in the organization.
Duties & Responsibilities:
Provide onsite and remote IT support as required for company personnel
Provide effective communication for issue resolution with company personnel
Maintain and improve IT standard operating procedures (SOPs) relating to areas of ownership
Perform new hire credential and security set up
Purchasing, enrollment, and set up of devices, such as laptops, iPads, and iPhones
Track and manage the usage of software licenses
Maintain inventory of IT assets (ex: laptops, desktops, mobile devices)
Assist with managing active directory, group policy, and system updates in coordination with System Admin
Administer cloud-based services, such as Zoom, Google Enterprise, Microsoft 365
Management of MDM platform, including deployment, configuration, monitoring, and repairs/replacements
Other duties as assigned
Requirements:
Qualified candidates should possess a minimum 2+ years of recent, professional, hands on and over the phone technical support experience
Excellent Customer Service skills (genuine desire to help customers with issues)
Strong team player working on both shared and individual assignments
Technically minded with a focus on customer service
Experience with Apple hardware and general software navigation ability
Strong hardware troubleshooting/repair skills (preferably on Mac devices)
Ability to troubleshoot common issues with mobile devices (iPhones and iPads)
Ability to manage user accounts, groups, etc. through Jamf, Google Enterprise, Microsoft etc.
Experience with problem ticket/case management systems
Proven experience with assessing the severity of reported issues and juggling multiple high priority support tickets
Perform daily operations to maintain business functions
Preferred Qualifications:
Previous experience in a technical support position in a fast-paced environment
Previous customer service experience
A strong dedication to quality customer service and a working knowledge of enterprise-wide service delivery procedures
Hands on troubleshooting experience with common Network connectivity (LAN, DNS, TCP/IP, Wi-Fi) and Remote access
Strong verbal and written interpersonal and communication skills
Superior telephone etiquette and an ability to deal effectively with customers, vendors, peers, and management
Physical Demands
Lifting up to 20 pounds occasionally and frequently moving small objects
Frequently sitting for long periods of time
Walking or standing occasionally
This position works mostly indoors going outdoors may be frequently required
Must have manual use of hands and vision to use computer constantly
Compensation: $20.00 per hour
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Join the Mister Sparky Team!
Mister Sparky, what it means to be ELITE!
At Mister Sparky we provide legendary service to our customers to restore the reverence of our trade. We improve the lives of our customers and always do the right thing. We accept nothing but the best! Are you ready to be a part of the best?
Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling and compensation at this franchise should be made directly to the franchise location, and not to
Mister Sparky
Corporate.
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