Information technology manager jobs in Fort Myers, FL

Title: Network Manager Employment Mode: Full-time Work Mode: On-site (5 days a week) What You Will Do Provide senior-level technical leadership and strategic direction for the Network and Voice teams, setting priorities and aligning resources to meet organizational, security, and business continuity objectives. Develop and execute the long-term roadmap for network and voice infrastructure modernization, ensuring alignment with evolving business needs, emerging technologies, and industry security standards. Partner closely with executive leadership and cross-functional teams-including Network Engineering, Desktop Engineering, Cloud Services, Applications, and key business units-to shape technology strategy, architecture decisions, and enterprise initiatives. Oversee the creation and maintenance of process documentation, workflows, and operational best practices; champion knowledge management and continuous process excellence across all teams. Serve as the Senior Operational Lead for all network and voice managed services, ensuring rapid incident response, proactive service management, and adherence to established SLAs. Manage departmental financial operations, including annual budget planning, capital and operational expense tracking, and forecasting for major infrastructure investments. Direct performance monitoring, analytics, and reporting for all network and voice environments; provide executive-ready insights and recommendations to IT leadership. Act as the highest point of escalation for complex technical and operational issues, ensuring timely resolution and effective root-cause analysis. Lead critical problem investigations and cross-departmental initiatives to improve operational efficiency, resiliency, and disaster recovery readiness. Represent the company in strategic vendor management efforts, including contract negotiation, performance reviews, escalation management, and oversight of a multi-vendor ecosystem. Oversee project management and execution for major upgrades, deployments, and network/voice transformation initiatives. Mentor, coach, and develop high-performing network and voice engineering teams; create succession plans and promote continuous professional growth. Requirements Technical: 10+ years of relevant work experience in network and voice solutions Technical experience in network, VoIP, data center, and wireless in an enterprise environment Experience working with, designing, and supporting IP Telephony, Linux, Microsoft Server, VMware virtual environments, specifically datacenter networking Experience with Cloud Services, including AWS, OCI and Azure including VPC's, Transit Gateway, virtual firewall & network appliances, security groups, and connectivity with cloud-based workloads. Experience leading projects developing and/or deploying network infrastructure Experience managing telecom, hardware, and service vendors to meet business objectives and SLAs Experience with routing protocols (BGP, EIGRP) Experience with SD-WAN solutions Experience with migration of on-prem Voice to UCaaS Experience with Layer 7 / Application layer firewalls including Rulesets, ACL's & troubleshooting application workloads on the network. Experience with iSCSI & SAN / Storage. Experience migration from On-Prem Solutions to Cloud platforms Experience with Telecom & Circuit management Excellent troubleshooting skills & problem resolution ITIL certification preferred Ability to work on-call, nights, and weekends as needed for operations & projects. Ability to travel up to 25% as needed for project delivery. Ability to lift up to 50 pounds. Leadership & Administrative Experience negotiating & reviewing SOW's with vendors Experience managing Lev 1 incidents Experience negotiating renewals with vendors. Experience building cost model justification for new technologies & initiatives. Experience running RFP's & overseeing the selection process for new technologies & partners. Experience managing KPI's, Metrics, & SLA's for the team's performance. Education: Bachelor's degree in Computer Science, Information Systems, or other related field, or equivalent work experience. An advanced degree is preferred. Industry certifications (Cisco, AWS, Fortinet, ITIL) strongly preferred Skills Exceptional executive communication and leadership skills, with the ability to influence at all levels, including C-suite. Superior documentation, process improvement, and analytics skills. Visionary, resourceful, and strategic thinker able to lead through ambiguity; inspires teams to achieve high performance and innovation.

Overview A public-sector technology organization in Southwest Florida is seeking an experienced Network Specialist to support, maintain, and enhance a mission-critical enterprise network environment. This role is ideal for candidates who have hands-on expertise with Cisco networking technologies and thrive in highly regulated, security-focused environments. Key Responsibilities Configure, manage, and troubleshoot Cisco routers, switches, and related network infrastructure. Monitor network performance, analyze traffic patterns, and proactively identify areas for optimization or remediation. Implement and maintain network security best practices, including access control, segmentation, and device hardening procedures. Support LAN/WAN operations, VPN solutions, wireless infrastructure, and routing protocols (e.g., EIGRP, OSPF, BGP). Perform upgrades, patching, backups, and lifecycle maintenance on network hardware and software. Assist with network design, documentation, and implementation of new solutions or enhancements. Respond to escalated network incidents, perform root-cause analysis, and coordinate resolutions within SLA expectations. Collaborate with cybersecurity, systems, and application teams to ensure overall infrastructure integrity and compliance. Produce and maintain technical documentation including topology diagrams, inventories, and SOPs. Required Qualifications Strong hands-on proficiency with Cisco IOS, routers, switches, VLANs, and routing/switching fundamentals. Experience with network monitoring and analysis tools (e.g., SolarWinds, PRTG, Wireshark). Understanding of network security principles, firewalls, ACLs, and secure configuration practices. Ability to work in structured, policy-driven environments with high uptime expectations. Strong analytical, troubleshooting, and communication skills. Preferred / Encouraged Experience Experience in regulated industries is highly valued, but not required includes: Banking and financial services Healthcare environments (HIPAA compliance) Public sector or government agencies Candidates familiar with audit requirements, compliance frameworks, and security-sensitive operations are strongly encouraged to apply. Education & Certifications Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience). Cisco certifications such as CCNA, CCNP, or equivalent experience preferred. Kavaliro provides Equal Employment Opportunities to all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Kavaliro is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Kavaliro will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please respond to this posting to connect with a company representative.

Val Ward Cadillac is a third-generation, family-owned business. For over 50 years, Val Ward has sought to exceed the expectations of it's Southwest Florida clientele. Our Service Department is in search of a Certified Technician - an Experienced candidate who wants to be part of an awesome team and focused on good CSI. The Certified Technician's role is to service and repair vehicles as assigned by management following all established standards and procedures. The role is focused on customer satisfaction, loyalty, and profitability of the department. Responsibilities: Perform work specified on the repair order with efficiency and in accordance with manufacturer guidelines and Dealerships standards. Test-drive vehicles, and test components and systems, using diagnostic tools and special service equipment Diagnose, maintain, and repair vehicle automotive systems including engine, transmission, electrical steering, suspension, brakes, air conditioning, etc. Maintains cleanliness of vehicles while performing service or repairs Ensures that required documentation is complete and is in compliance with regulations and standards Follows all shop policy, procedure, safety, and environmental rules Attends meetings, training, and educational classes as require Communicate directly with the Service Advisor so that customers are informed if any additional service is needed. Provide an estimate of time needed for additional repairs Execute repairs under warranty to manufacturer specifications Skills/Qualifications: Certified Technician/Mechanic High school diploma or GED required Post-secondary automotive training, certification or equivalent work experience ASE certification (or is willing to obtain certification) 3-5 years of automotive dealer-level experience preferred 3-5 year of luxury dealer-level experience preferred Broad scope of automotive mechanical/electrical knowledge Must have valid drivers license - complying with company Driver Criteria Guide Good communication, customer service, and problem solving skills, including the ability to maintain composure under stress Highly professional and dependable Safety and customer service oriented 2-4 years GM Automotive Technician experience highly preferred; and the ability to learn new technology, repair and service procedures and specifications Valid driver's license and clean driving record Please include list of your ASE certifications Competitive flat rate pay and certification reimbursement. We invest in you and your future by providing excellent training for all our automotive technicians. If you are looking for more than a job, apply to begin your career with the automotive leader in Fort Myers! Benefits: Excellent Pay based on Experience and Training Health, Dental, Vision and Life Insurance Benefits Paid vacation & holidays Possible Relocation assistance for the ideal candidate CLOSED SUNDAY! We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

A Day in the Life: Hertz is looking for a proactive, results-driven IT Service Delivery Manager to join our Field Network Team. This role is pivotal in ensuring seamless network operations and delivering exceptional customer service across all Hertz locations. You will partner with IT leadership, delivery teams, and external vendors to implement network solutions efficiently and maintain flawless day-to-day operations. What You'll Do: Manage end-to-end network support for field locations, including: Field Support & Operations Circuit connectivity Move/Add/Change coordination SLA tracking and issue resolution Lead and coordinate a team of analysts and managed service resources to deliver reliable, responsive support for all Field networking requirements. Manage network-related project delivery, ensuring timelines and budgets are met. Participate in annual budget planning. Conduct regular team standups to monitor progress and deliverables. Enforce ITSM processes for Change, Incident, and Problem Management. Utilize dashboards and reports to track SLA and KPI compliance weekly. Serve as the primary liaison between managed service providers and the Field Networking team for escalations and requests. Maintain vendor relationships and escalate site surveys, installations, and performance issues as needed. Manage circuit turn-ups for Hertz locations, collaborating with internal resources, circuit providers, airport authorities, and technicians. Support acceptance testing and service activation for new network services. Contribute to developing and refining procedures for Field Network infrastructure. Participate in network design discussions and document requirements for large-scale projects. Track and report on the lifecycle of field network devices. What We're Looking For: Bachelor's degree in Computer Science, Engineering, Information Systems, or related field (preferred). 3+ years of experience in IT Service Delivery or related roles. Experience supporting network infrastructure in large enterprise environments. Familiarity with network vendors such as Cisco, Meraki, and Fortinet. Strong understanding of circuit connectivity and infrastructure. Exceptional customer service and escalation management skills. Ability to prioritize tasks, manage multiple projects, and meet deadlines. Proficiency in project tracking and digital workflow tools; agile methodology experience is a plus. Familiarity with Telecom Expense Management (TEM) tools. Strong data analysis skills using Excel. Excellent communication and presentation skills; ability to build relationships across diverse teams. Highly organized, self-directed, and collaborative. We expect the starting salary to be around $115,000 to $140,000 with annual bonus eligibility. The actual salary will be determined based on years of relevant work experience. What You'll Get: 40% off the base rate of any standard Hertz Rental Paid Time Off Medical, Dental & Vision plan options Retirement programs, including 401(k) employer matching Paid Parental Leave & Adoption Assistance Employee Assistance Program for employees & family Educational Reimbursement & Discounts Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness Perks & Discounts -Theme Park Tickets, Gym Discounts & more

The IT End User Support Technician (Field Support) provides hands-on technical support for end-user hardware, clinical equipment, and IT systems across multiple physician clinics. The technician will be responsible for troubleshooting, installing, and maintaining IT devices, ensuring minimal downtime for clinical operations. This position requires travel to various clinic locations to provide on-site support and resolve technical issues efficiently on a weekly basis. Key Responsibilities: * Provide on-site and remote technical support for end users, including physicians, nurses, and administrative staff. * Install, configure, and troubleshoot hardware, software, and peripherals, including desktops, laptops, printers, and mobile devices. * Support clinical IT equipment, such as medical workstations, tablets, and diagnostic devices. * Troubleshoot network connectivity issues, ensuring reliable access to clinical applications and electronic health records (EHR). * Work closely with IT infrastructure teams to support servers, network devices, and security protocols. * Provide training and guidance to end users on IT best practices and security policies. * Document technical issues, solutions, and support activities in the ticketing system. * Assist in hardware deployment and upgrades, including imaging and configuring new devices. * Ensure compliance with HIPAA, security policies, and IT standards. * Collaborate with vendors and third-party providers to resolve hardware and software issues. * Participate in on-call rotation or after-hours support, as needed. Required Qualifications: * Associate's or bachelor's degree in IT, Computer Science, or a related field (or equivalent experience). * 2+ years of experience in IT support, preferably in a healthcare or clinical setting. * Strong knowledge of Windows and mac OS, Microsoft Office 365, and remote desktop tools. * Experience with EHR systems, medical peripherals, and clinical application support is a plus. * Strong understanding of networking concepts (TCP/IP, VPNs, Wi-Fi, Active Directory). * Excellent problem-solving and customer service skills. * Ability to troubleshoot and repair hardware issues on desktops, laptops, and printers. * Must have a valid driver's license and willingness to travel between clinic locations. Preferred Qualifications: * Experience working in a healthcare IT environment. * Certifications such as CompTIA A+, Network+, ITIL, or Microsoft certifications. * Familiarity with HIPAA compliance and IT security best practices. * Knowledge of VOIP systems, telemedicine tools, and mobile device management (MDM). SUPERVISORY RESPONSIBILITIES: The position has no supervisory responsibilities. Work Environment & Travel Requirements: * This role requires frequent travel to physician clinics within the assigned region. * Must have reliable transportation to travel to remote locations. * Must be able to lift and transport IT equipment (up to 50 lbs). * Ability to work in clinical environments, following all health and safety guidelines. OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Department: IS Information Technology Svcs Work Type: Full Time Shift: Shift 1/8:00:00 AM to 4:30:00 PM Minimum to Midpoint Pay Rate:$61.44 - $82.97 / hour The Director Technology Services is a senior leadership position and is responsible for the design, implementation and support of the organizations data center(s) components and their associated technology infrastructure. This position leads and manages projects, staff and budgets along with defining strategic and tactical plans and priorities for this vital aspect of the organizations computing infrastructure. Responsible for the oversight and implementation of projects and support/maintenance duties that ensure optimum data center and infrastructure design and quality, security, reliability and cost effectiveness. Provides technology guidance for end-user and other software application projects. Holds respective vendors accountable to their committed performance levels. Ensures continuous availability, redundancy and performance of data center technologies. This position leads, supports and retains assigned staff while promoting teamwork and providing direction on assigned projects. Serves as a role model in the areas of work ethic, values, leadership and customer service while demonstrating genuine concern for patients and the community. Develops and maintains effective relationships and communications with the CIO, other IT leaders, VPs, System Directors and other organization leadership and staff. Requirements Education: Bachelors degree required. Experience:Minimum of 5 years of Information Systems Management experience required. Certification:N/A License:N/A US:FL:Fort Myers

Job DescriptionPosition OverviewWe are seeking a pragmatic, hands-on Director of IT to lead the modernization and simplification of Elevate Healthcare's technology stack. The ideal candidate will bring strong ERP implementation, CRM platform governance, and business applications leadership experience-paired with practical infrastructure and security oversight. This role will partner closely with Finance, Sales, Service, and Operations to enable a scalable, cost-effective digital backbone for the company's next stage of growth.Key RelationshipsReports to: Tom Pesch, CFO of Elevate Healthcare Direct reports: Business System Owner - Sales and Service Business System Owner - G&A Business System Owner - Data and Business Intelligence Help Desk Team (x2) Other key relationships: Elevate Interim CIO Elevate leadership team - CEO, 3 Product Segment VP/GMs, VP of Sales, VP Global HR, Chief Nursing Officer Madison Industries Corporate Support: CIO, Managing Director of IT Location: Sarasota, FL Key Responsibilities Leadership & Strategy Lead and mentor a lean, high-performing IT team, including product owners and vendor partners. Establish a pragmatic IT operating model balancing internal capabilities with external partners. Partner closely with business leadership to ensure technology investments support measurable outcomes. Drive a culture of collaboration, accountability, and continuous improvement. Platform & Applications Strategy Lead Elevate's ERP migration, CRM platform strategy, and eCommerce platform implementation. Establish architecture and governance principles to simplify and standardize business applications. Oversee vendor selection and system integrator relationships to deliver platform outcomes efficiently. Partner with Finance, Sales, Service, and Operations to align systems with business processes. Infrastructure & Security Oversight Oversee reliable, cost-effective infrastructure (cloud, network, end-user) supporting business applications. Manage cybersecurity posture and ensure compliance with company policies and regulations. Coordinate with external partners for monitoring, incident response, and business continuity. Collaboration & Culture Build strong relationships with business stakeholders and cross-functional teams. Foster a collaborative, outcome-driven culture within IT. Champion pragmatic change management and effective communication across the organization. Desired Outcomes (~24 months) ERP platform migration successfully executed or in advanced stages. Clear CRM platform roadmap defined and implemented (simplification or re-structuring needs across multiple application solutions). eCommerce platform successfully integrated with ERP/CRM systems. Lean, high-performing IT function established with strong vendor partnerships. Reliable infrastructure and security posture enabling scalable business growth. Ideal Experience 8-15 years of progressive IT leadership experience, ideally in mid-market organizations ($100M-$1B). Demonstrated success leading ERP and/or CRM transformations. Experience managing vendors and system integrators to deliver complex platform initiatives. Background in manufacturing, MedTech, SaaS, or similarly complex operational environments. Strong business partnering skills with Finance, Sales, Operations, and other functional leaders. Hands-on leadership style with the ability to both set strategy and execute. Technical Expertise ERP implementation or migration experience (e.g., Costpoint, NetSuite, Infor LN). CRM platform governance and simplification (e.g., Salesforce). Vendor and partner management for platform delivery. Familiarity with eCommerce integrations and modern application architecture. Working knowledge of infrastructure and security best practices. Experience with lean IT team structures and outsourced support models. Academic Credentials Bachelor's degree in Information Technology, Computer Science, or a related field-or equivalent experience. Certifications (e.g., PMP, CISSP, ERP/CRM certifications) are a plus but not required. What We Offer Highly competitive compensation package with performance-based incentives Comprehensive benefits including health, dental, vision, flexible vacation, and 401k with matching Professional development opportunities in rapidly growing healthcare technology company Flexible work arrangements with preference for proximity to Sarasota, FL headquarters Opportunity to build something truly remarkable that will long outlast us. Direct access to executive, entrepreneurial leadership and strategic decision-making. Significant career growth potential as company scales toward our $300M vision while improving and saving lives with our products and services. About the Company Elevate Healthcare was recently added to the Madison Medical portfolio of companies in February of 2024 with the acquisition from CAE corporation. Elevate designs, manufactures, and services healthcare simulation products used to educate nurses, doctors and medical professionals on the proper techniques and procedures to have confidence and competence in the life saving moments that matter. Currently, society is facing a significant shortage of nurses and doctors needed to treat an aging world population. Medical errors represent the third largest cause of death in the United States. Elevate plays a critical part in reducing medical errors and expanding the workforce for healthcare professionals to improve patient outcomes. Elevate serves all of the major nursing and medical programs at hospitals, universities, nursing schools, medical schools, medical associations and medical technology manufacturers worldwide. Madison Industries Holdings LLC is one of the largest and most successful privately held companies in the world. Driven by a mission to make the world safer, healthier, and more productive, the company is uniquely designed to foster, empower, and build exceptional companies and teams that are essential to collective health and well- being. Founded 25 years ago by Larry Gies, Madison Industries has morphed from a "buy, build, sell" model prevalent among venture capital and private equity firms, into partnerships that mutually benefit customers, employees and the business owners who join it. Madison's goal is to build something truly remarkable that will long outlast all of us. Through Madison's strategy, the company has grown into an international manufacturing powerhouse. It has built market leaders in the filtration, medical, safety, healthcare simulation, industrial equipment, process improvement, instruments & controls, plastics, energy, and indoor air quality industries with combined enterprise value of nearly $20 billion. Its footprint spans across Europe, Asia and the Americas operating over 300 facilities in 40+ countries, with over 18,000 engaged employees. ********************** **************************** Madison/Elevate Culture Elevate is on a mission to make the world safer, healthier, and more productive by inspiring positive outcomes in healthcare. We are committed to an entrepreneurial culture built on a foundation of trust and a strong bias for action. The team at Elevate is committed to building something truly remarkable that long outlasts us while coaching others to reach their highest potential. Elevate is part of the Madison Medical platform which has built its reputation by fostering three key attributes: Trust, Bias for Action, Entrepreneurial. Elevate's Values Trust - Honesty and transparency are essential to the way we do business. We work with and build management teams we believe in and don't add arrogancy, complacency or bureaucracy to the mix. We also believe in the power of the team and how critical trust is in that relationship. We work as hard for the person on our left and the person on our right as we do for ourselves. Consequently, our teams operate at the highest level of engagement and are inspired by our mission and their leaders. Trust is: Open, honest, and transparent. Ethics and integrity are assumed, and anything less is not tolerated. We meet all our commitments. We are a team, and we can rely on each other. We are what we do, and we do what we say Trust isn't: An environment in which we have no oversight, approvals or control. Trust is a cultural attribute, not a management method. A set of rules and policies. Trust is earned, not legislated. Bias for Action - Unless you continually work, evolve and innovate, you will learn a quick and painful lesson from someone who has! Consequently, we lean forward and challenge the status quo. And if there is an opportunity for us to make the world safer, healthier or more productive, we move quickly. In fact, we close our acquisitions in less than 30 days, providing minimal disruption to the companies with which we partner. Bias for Action is: Bold and ambitious. We inject speed and velocity into our processes. We are not victims of things which we cannot control. We control outcomes through our own actions. We act with imperfect information; confident in our ability to adjust as necessary. We embrace change and see it as an opportunity to improve. Bias for Action isn't: Reckless decision making for the sake of speed. Ready, shoot, aim. An excuse for making poor decisions. Entrepreneurial - Madison Industries is an operating company owned by the team that runs it. Madison has over 900 owner leaders in its ecosystem. The company is not publicly traded, so no quarterly earnings reports. It is not private equity, so no artificial 3-5 year timelines, which means you can build your company for the long term. Businesses are run locally by the entrepreneurial teams who have an 'owner's mindset' and are closest to the customer, product and the team best positioned to make decisions. Therefore, we partner and not acquire; consequently, the name stays on the door and the management team remains in place. This incredible ecosystem of companies will remain a part of the Madison family long after we are gone, ensuring that our companies can continue their missions. Entrepreneurial is: We are self-reliant. We are gritty and tenacious. We have passion and perseverance for our long-term goals We are all salespeople at heart - and in our defined roles. 100% of our team members have the responsibility to be salespeople and to focus on customers. We are optimistic and believe we will be successful. We are adaptable and not set in our ways. We learn, grow and find ways to reinvent ourselves as circumstances change. We are ambitious. We want to great things and have great impact on the world. An attitude and approach to thinking that actively seeks out change, rather than waiting to adapt to change. It's a mindset that embraces critical questioning, innovation, service and continuous improvement. Creativity and unwillingness to accept that there is not a better way. Constantly questioning. Constantly striving for improvement. Healthy paranoia - that leads to continuous innovation, improvement, and the like. Anticipatory and proactive - we constantly strive to be ahead of the curve. Recognition that we live in an "and" world, not an "or" world - our business requires us to balance multiple priorities with ambiguity and risk. We embrace this paradox and create operating constructs that allow us to make good decisions in that reality. Entrepreneurial isn't: A sense of entitlement. A free pass to do whatever you want because you are acting like an "owner". An operating construct that has no oversight, no central authority and no hierarchy.

Job Description U.S. Water Services Corporation/BCI is a well-established and diverse water and wastewater utility organization specializing in utility maintenance, operations, engineering and construction services. U.S. Water is a fast paced and rapidly expanding company headquartered in New Port Richey, Florida with a staff of over 700 employees in twenty states. BCI Technologies is currently seeking a Systems Project Manager. The Systems Project Manager is responsible for seeing projects through from start of design to closeout documents. A Systems Project Manager will need to handle multiple projects at the same time. The tasks they will oversee and be responsible for are: Attend project meetings and able to answer questions about the project Review Plans & Specification for the project and understand the scope of work and all instrumentation and control required Providing information and guidance for the hardware design of the system Providing information and guidance for the software design of the system Review, approve, and submit submittal packages produced by the hardware and software teams Create purchase request for the materials for the project Schedule personnel resources for the project Review the instrumentation and control panel builds as they are occurring Oversee Installation and commissioning of the project Oversee the creation of the O&M Manuals Providing all close out documents Skill Set: Familiar with Water and Wastewater processes Project Management experience Read and Understand project Specifications and Drawings Read Control System Electrical Schematics Familiar with AutoCAD Electrical software Understand PLC coding Know how to use PLC development software (Allen-Bradley, Modicon, etc.) Know how to use Microsoft Office (prefer Microsoft A+ certified) History of Control System Panel Building Understand building and modifying PDF files Note: the skill sets are the ideal set skills for a project manager. I know to is going to be hard to find someone with all the skill sets listed so with each applicant we will have to judge what can live without and what they can learn over time. Compensation and Benefits: Pay is commensurate with experience and market-reflective. US Water/BCI offers a comprehensive benefits package including medical, dental, vision, life insurance, short/long-term disability, paid time off, holiday pay and 401(k) with company match. US Water/BCI offers competitive wages and benefits and is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class Job Posted by ApplicantPro

We are excited that you are considering joining Nova Southeastern University! Nova Southeastern University (NSU) was founded in 1964, and is a not-for-profit, independent university with a reputation for academic excellence and innovation. Nova Southeastern University offers competitive salaries, a comprehensive benefits package including tuition waiver, retirement plan, excellent medical and dental plans and much more. NSU cares about the health and welfare of its students, faculty, staff, and campus visitors and is a tobacco-free university. We appreciate your support in making NSU the preeminent place to live, work, study and grow. Thank you for your interest in a career with Nova Southeastern University. Primary Purpose: Provides accurate and timely advanced technical support services to students, faculty and staff via telephone, chat, email, remotely and at desk side. Independently manage routine support functions. Leads team in absence of manager. Job Category: Non-Exempt Hiring Range: Pay Basis: Hourly Subject to Grant Funding? No Essential Job Functions: 1. Performs advanced installation and maintenance of hardware systems students, faculty, and staff to ensure technology resources are properly functioning. 2. Performs advanced repairs and root-cause analysis of technology issues at the sites and remotely, to ensure problems are resolved timely. 3. Leads team providing advanced support for the installation, configuration, maintenance of hardware and software for desktops, laptops, wireless and cellular devices, Windows-based servers, peripherals, videoconferencing, LANs, WANs and digital media. 4. Assists management with coordination of support at all facilities including classrooms, offices, clinics, videoconferencing classrooms, and all university locations on campus or off, as required. 5. Resolves escalated issues for students, faculty, and staff encountering challenging hardware, software and other problems relating to technology. 6. Creates inspection and maintenance schedule of technology equipment housed in university facilities including offices, classrooms, computer labs, and clinics, as assigned. 7. Creates, logs, updates, and resolves technology tickets using appropriate ticketing system in a timely manner. Creates knowledge base articles to support resolutions. 8. Leads team with the relocation of computers and other technology equipment within university facilities to other locations on and off campus. 9. Serves as a mentor for new team members. 10. Assists management with day-to-day operations of technology team. 11. Completes special projects as assigned. 12. Performs other duties as assigned or required. Job Requirements: Knowledge: 1. Advanced knowledge in the safe use of various tools utilized for technical troubleshooting, repair and support including software and hand-tools. 2. Advanced knowledge of computer and audiovisual systems, Active Directory, and network. 3. Advanced knowledge of computer and audiovisual equipment and deployment of associated technology. 4. Computers and Electronics - Advanced knowledge of computer hardware and software, including applications and programming. 5. Advanced knowledge of MS Office Suite (Outlook, Word, Excel, PowerPoint). Skills: 1. Time Management - Proficient skills in managing one's own time and time of others. 2. Active Listening - Proficient skills in giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. 3. Speaking - Proficient skills in talking to others to convey information effectively. 4. Critical Thinking - Proficient skills in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. 5. Complex Problem Solving - Proficient skills in identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. 6. Excellent customer service skills. Abilities: 1. Ability to perform advanced troubleshooting and root cause analysis of technical issues with audio-visual, computer and associated network components. 2. Expert level ability to adapt to new technologies quickly and promote new technology solutions to team. 3. Ability to lift, pull and push objects weighing up to 50 pounds and to climb ladders. 4. Ability to drive. 5. Ability to communicate effectively with others. 6. Ability to work cooperatively with colleagues and lead a team of peers. Physical Requirements and Working Environment: 1. Near Vision - Must be able to see details at close range (within a few feet of the observer). 2. Speech Recognition - Must be able to identify and understand the speech of another person. 3. Speech Clarity - Must be able to speak clearly, so others can understand you. 4. May be required to work nights or weekends. 5. May be exposed to short, intermittent, and/or prolonged periods of sitting and/or standing in performance of job duties. 6. May be required to accomplish job duties using various types of equipment/supplies, to include but not limited to pens, pencils, mobile devices, and computer keyboards. 7. Travel - Must be able to travel on a daily and/or overnight basis. 8. Must be able to lift, pull and push objects weighing up to 50 pounds and to climb ladders. Required Knowledge, Skills, & Abilities: 1. Ability to resolve complex technical problems. 2. Advanced knowledge of hardware and software. 3. Ability to adapt to new technologies quickly and resourcefully in order to provide technical support. 4. Advanced knowledge in the use and function of operating systems including but not limited to Windows, Macintosh and Linux. 5. Advanced knowledge in the use and function of mobile devices including but not limited to Windows, iOS and Android. 6. Advanced knowledge of software including but not limited to Microsoft Office suite, web browsers, and university software systems. 7. Excellent oral and written skills. 8. Possess the required advanced skills and knowledge to effectively lead technical support functions not limited to the installation, configuration, maintenance and support of hardware and software at facilities on or off campus. 9. Knowledge of videoconferencing and digital media technologies. PHYSICAL REQUIREMENTS / WORKING CONDITIONS: 1. Ability to lift objects weighing up to 50 pounds and to climb ladders if required. 2. May be exposed to short, intermittent, and/or prolonged periods of sitting and/or standing in performance of job duties. 3. May be required to accomplish job duties using various types of equipment/supplies, to include but not limited to pens, pencils and computer keyboards. Required Certifications/Licensures: Required Education: Associate's Degree or 60 completed credit hours. Major (if required: Required Experience: Minimum of three (3) years' experience in advanced troubleshooting in an enterprise environment. * -OR-- Bachelor's Degree in related field and one (1) year experience in advanced troubleshooting in an enterprise environment. Preferred Qualifications: 1. Bachelor's degree in Information Technology or closely related field. 2. Microsoft Certified IT Professional (MCITP) or similar. 3. Previous experience working at an educational institution. 4. Three (3) years' experience performing advanced troubleshooting in an enterprise environment. Is this a safety sensitive position? No Background Screening Required? Yes Pre-Employment Conditions: Sensitivity Disclaimer: Nova Southeastern University is in full compliance with the Americans with Disabilities Act (ADA) and does not discriminate with regard to applicants or employees with disabilities and will make reasonable accommodation when necessary. NSU considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status or any other legally protected status.

Are you looking to join Florida's fastest growing mechanical contracting team? B&I Contractors, Inc., a proud four-time winner of the Great Place to Work certification, is seeking a detail-oriented and motivated HVAC Service Project Engineer to join our dynamic and expanding Special Projects team. Why Choose B&I Contractors, Inc.? * Industry Leader: As Florida's fastest growing mechanical contractor, we specialize in large-scale commercial projects. * Continuous Development: Benefit from our NCCER-certified in-house and online training that equips you with the skills needed to advance in your career. * Comprehensive Benefits: Enjoy employer-paid health insurance, accrued vacation, and sick time, along with a wellness reimbursement program to support your overall well-being. * Retirement Benefits: We are a 100% employee-owned company with an ESOP. You can also participate in our 401(k) plan with company match and explore post-tax Roth IRA options to secure your financial future. * Established Legacy: Join a team of over 1000 employees contributing to our success since 1960, with a proven track record of excellence in mechanical contracting. Key Responsibilities * Coordinate and manage the timely, profitable execution of Special Projects HVAC service work, including scheduling manpower, subcontractors, and equipment. * Serve as the liaison between Service Sales, Special Projects, and Construction Operations, ensuring clear communication and project alignment. * Review and submit all necessary project documentation (submittals, RFIs, permits, lift plans, etc.) to support smooth field operations. * Conduct site visits to monitor project progress, safety compliance, quality standards, and productivity. * Support the Project Manager with estimating, change orders, equipment tracking, and vendor coordination. * Ensure all work adheres to B&I's quality standards, safety policies, and departmental procedures. Qualifications * Associate or Bachelor's degree preferred; high school diploma or GED required. * 2-5 years of HVAC Service or Project Engineering experience in a mechanical contracting environment. * OSHA 30 Certification (within the last 5 years). * Strong verbal, written, and interpersonal communication skills. * Proficient in Microsoft Word, Outlook, and Excel. * Ability to manage multiple projects simultaneously while staying organized and proactive. * Must be a strong team player and detail-oriented problem-solver. * This position requires the ability to lift and carry materials weighing up to 25 pounds on a regular basis. The employee must be capable of performing physical tasks such as bending, reaching, and lifting within OSHA ergonomic safety guidelines. Safe lifting techniques must be used to comply with all applicable workplace safety standards. * This position requires the ability to lift and carry materials weighing up to 25 pounds on a frequent basis. The employee must be able to perform tasks involving physical labor, including lifting, pushing, pulling, and carrying materials, tools, or equipment. Manual material handling must be performed in accordance with OSHA safety standards and company policies to minimize risk of injury Ready to grow your career with a respected, employee-owned leader in mechanical contracting? Apply now and be a part of something built to last. B&I Contractors is committed to maintaining a safe and productive work environment. We are a drug-free workplace. #Bandi1

Job Description U.S. Water Services Corporation/BCI is a well-established and diverse water and wastewater utility organization specializing in utility maintenance, operations, engineering and construction services. U.S. Water is a fast paced and rapidly expanding company headquartered in New Port Richey, Florida with a staff of over 700 employees in twenty states. BCI Technologies is currently seeking a Systems Project Manager. The Systems Project Manager is responsible for seeing projects through from start of design to closeout documents. A Systems Project Manager will need to handle multiple projects at the same time. The tasks they will oversee and be responsible for are: Attend project meetings and able to answer questions about the project Review Plans & Specification for the project and understand the scope of work and all instrumentation and control required Providing information and guidance for the hardware design of the system Providing information and guidance for the software design of the system Review, approve, and submit submittal packages produced by the hardware and software teams Create purchase request for the materials for the project Schedule personnel resources for the project Review the instrumentation and control panel builds as they are occurring Oversee Installation and commissioning of the project Oversee the creation of the O&M Manuals Providing all close out documents Skill Set: Familiar with Water and Wastewater processes Project Management experience Read and Understand project Specifications and Drawings Read Control System Electrical Schematics Familiar with AutoCAD Electrical software Understand PLC coding Know how to use PLC development software (Allen-Bradley, Modicon, etc.) Know how to use Microsoft Office (prefer Microsoft A+ certified) History of Control System Panel Building Understand building and modifying PDF files Note: the skill sets are the ideal set skills for a project manager. I know to is going to be hard to find someone with all the skill sets listed so with each applicant we will have to judge what can live without and what they can learn over time. Compensation and Benefits: Pay is commensurate with experience and market-reflective. US Water/BCI offers a comprehensive benefits package including medical, dental, vision, life insurance, short/long-term disability, paid time off, holiday pay and 401(k) with company match. US Water/BCI offers competitive wages and benefits and is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class Job Posted by ApplicantPro

SAFETY SENSITIVE: No FINGERPRINTING REQUIRED: Yes About Us The City of Cape Coral is the seventh largest city in Florida, has over 1,500 full-time employees, provides various career path opportunities, and offers a robust training and development program for improving current talents, developing new skills, and building effective business relationships. Perks and Benefits * Free city-paid employee health coverage, additional for spouse or family * City Employee Health & Wellness Center for healthcare services * 5 weeks Paid Time Off (sick & vacation) * 11 paid holidays * Pension plan * City-paid life and long-term disability insurance * Optional Vision and Dental Plans * Tuition reimbursement * Gym membership reimbursement * And much more! Minimum Qualifications Education and Experience * Bachelor's degree from an accredited college or university in Math Science, Computer Science, Public Administration, Business Administration or data/analytical related field. * Ten (10) years of progressively responsible information technology experience, including five (5) years in a supervisory role. Key Responsibilities * Directs, manages, and oversees the operations of the City's IT Department. * Develops and maintains the Information Technology Plan which defines the IT Strategy and associated projects; develops the City's IT architecture. * Proactively embraces AI, cloud, data analytics, and new business models, leading organization-wide change to keep pace with citizen expectations and technological disruption. * Authorizes and oversees the deployment, monitoring, maintenance, development, and support of all hardware and software based on city-wide needs. * Incorporates the use of established IT best practice frameworks to enhance service delivery. * Maintains City compliance with all City, County, State and Federal IT-related laws and industry regulations such as CJIS and PCI. Please review the full and additional information pertaining to the role, by clicking on the link below. To apply for this position, click on the "Apply" button located in the top right corner of the job description window. City of Cape Coral - Information Technology Services Director Brochure An Equal Opportunity Employer and Drug-Free Workplace

Job Description Hammer IT Consulting, Inc. is seeking an experienced and motivated IT Support Technician to join the team as an Independent Contractor. In this role, you will be responsible for providing onsite troubleshooting, technical support, and employee training for a diverse range of client systems, including computers, servers, firewalls, networks, and cloud services. The ideal candidate will have a strong background in IT support, excellent problem-solving skills, and a customer-centric approach. Job Responsibilities Identifies, troubleshoots and resolves hardware, software and network-related problems encountered by end-users of the local and wide area network, the Internet, the mainframe, PCs and Macintoshes and new computer technology. Configures and installs Windows workstations and Macintosh operating systems in response to the demands of a complex network design. Works with and troubleshoots a number of software products. Setup and maintain IT Security Software Solutions, Firewalls, Routers, and Access Points. Trains end-users on the use and features of the various operating systems and applications on the various platforms. Performs primary network system administration on network servers as needed. Installs, certifies and troubleshoots network cabling infrastructure, including a wide variety of local area network equipment and software. Frequently works with vendors to resolve hardware operating system issues; researches and tests possible solutions and implements solutions. Works with software manufacturers to resolve application problems to meet end-user daily computing needs. Optimizes computer usage by researching and recommending enhancements to system capabilities and performance. Qualifications Bachelor's degree in Computer Science or a related field of study preferred. 2 years of direct work experience in a network environment. At least two major manufacturer certifications (Microsoft MCSA, Cisco CCNA, CompTIA Network+, CompTIA A+, CompTIA Security+). Strong problem identification, troubleshooting and problem resolutions skills. Able to build and maintain lasting relationships with customers. Ability to work individually and as part of a team. Must possess a valid FL driver's license and vehicle. Must display sophisticated writing and interpersonal communication skills. Excellent organizational skills and ability to work independently. Ability to learn quickly, multi-task and take on new responsibilities. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job DescriptionDescription: Full-Time/Exempt Systems Engineers are responsible for all incoming reactive and proactive service requests. Work performed for this role will take place both onsite and remotely from Entech's Service Desk. Systems Engineers will work independently and as part of a team to answer service desk calls, urgently analyze technical issues, address Level 1 escalations, work with the project manager on team related projects, troubleshoot over the phone/onsite/via remote access, and escalate problems to Level 3 support when appropriate. Essential Roles and Responsibilities Incident Resolution & Documentation Proactive System Monitoring & Maintenance Customer Communication & Satisfaction Infrastructure Support & Upgrades Ticket & Time Management Required Technical Skills Advanced proficiency in and ability to troubleshoot: Windows 10 and 11 Operating Systems Workstation and Server Hardware Printer and Multi-function devices and technologies Standard Windows Applications Microsoft Office Suite Email and Mobile Device connectivity Microsoft 365 Intermediate proficiency in and the ability to troubleshoot: Mac OS troubleshooting IPv4 and IPv6 technologies LAN/WAN connectivity issues Microsoft Azure Hyper-V, vSphere, Citrix, SQL, and Terminal Services Active Directory Windows Server2008- 2022 VPN connectivity troubleshooting and configuration (Cisco, SonicWall, OpenVPN, IPSec) Additional Responsibilities Identify, troubleshoot and document user issues to resolution, while maintaining superior customer satisfaction Work with end users to resolve reactive support requests. These issues will be related to Windows servers and desktops, Microsoft cloud services (Microsoft 365 and Azure), Remote Desktop Services, firewalls, managed switches, LAN/WAN connectivity issues. Work to resolve proactive alerts and monitors generated by the NOC. These issues will be related to backups, viruses, impending hardware failures, licensing issues and more. Complete recurring health assessments and proactive upgrades to network infrastructure. Manage Line of Business software updates and upgrades when appropriate and coordinate with vendor support where necessary to support software on servers and end-user devices. Manage software as a service licensing and accounts for partners when appropriate. Manage your daily ticket queues and schedule to ensure all assigned tickets are resolved and responded to within preapproved targets. Advanced utilization of RMM Software, ConnectWise Manage, IT Glue and other service-specific tools and technologies to deliver onsite and remote user support services. Communicate with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages. Education and Experience High School Diploma or GED required. At least 3 years of related experience or relevant coursework. At least 3 years working in a Technical Support/Service Desk environment. Certifications and Licenses Professional IT Certifications, such as: Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, Cisco CCNA, or VMware VCP. CompTIA Network+ or CompTIA Security+ preferred. Valid Florida Driver License and must have a clean driving record. Benefits: Free Employee Medical Insurance Additional Employer Paid Medical Options Fully Vested 401(k) Match Flexible Time Off (an unlimited amount of paid time off days) Free $10,000 Life Insurance Policy Six Paid Holidays - PLUS Black Friday! Flexible Schedule Options Fun Employee Events - Yearly Culture Building Events Options available for dental, vision, accident, hospital, short term disability, long term disability, Identity theft protection and additional life insurance. Entech is an Equal Opportunity Employer. Entech participates in E-verify for all employees. This position requires the passing of a level 2 background check as well as a pre-employment drug screening. A valid driver's license is required for this position. Requirements:

Job Description Tax Senior: Healthcare Solutions Group Offices near: Canfield, OH, Warrendale, PA, Hermitage, PA, King of Prussia, FL, Naples, FL, Fort Myers, FL QUALIFICATIONS 8+ years previous public accounting experience with a strong concentration in tax including corporate, partnership, individual, trusts and estate planning, and resolving complex tax issues. Healthcare industry experience strongly preferred Strong interpersonal and communication skills Working knowledge of various accounting software Excellent time management skills and the ability to work effectively with all the internal team and clients. CPA or law degree is required. RESPONSIBILITIES Interact closely with clients and firm team members to provide innovative and proactive individual and business tax planning, consulting, and compliance services in a timely and effective manner. Specialization and experience in both individual and business tax returns, with concentration in flow through entities. Ensure complete client and team satisfaction through open communication, managing deadlines and proactively sharing tax savings strategies. Work closely with Partners, Directors, Senior Managers and staff on client management, professional development, and business development activities Supervise and lead associate and senior associate team members to manage responsibilities and deadlines on client engagements We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Instructors are responsible for leveraging their expertise to deliver education services to students through: Planning and organizing instructional methods and resources Programmatic accreditation (if applicable) Facilitating student engagement in the classroom/learning environment Working one-on-one with students Assessing students and providing developmental feedback Job Requirements: Must have a Master's Degree in Information Technology Must have 2 years of professional experience

About Us Southwest Florida International Airport (RSW) is an award-winning, medium-hub commercial service airport that served more than a record-breaking 11 million passengers in 2024 and is one of the top 50 airports in the United States for passenger traffic. Fifteen airlines serve RSW with nonstop service to more than 70 markets, including Canada and Germany. The economic impact of the airport is $8.3 billion annually to the Southwest Florida region and more than 60,000 jobs. Page Field (FMY), an FAA-designated reliever airport, provides services to general and business aviation and accommodated 169,000 aircraft operations in 2024. Base Operations at Page Field is an award-winning, fixed-based operator and has been recognized for its customer service and facilities. Terminal Expansion projects are currently underway at RSW to improve the airport travel experience by consolidating the security checkpoints, adding concession space and providing passengers more amenities and options. In addition, a new Concourse E is being constructed with 14 gates, as well as other terminal, landside and airside improvements. The Position The anticipated annual salary for the ideal candidate is between $85,689 - $102,398 The Lee County Port Authority is now hiring a dynamic Project Manager to join our Information Technology team. This role works with both RSW and Page Field airports in overseeing the planning and successful delivery of critical technology initiatives and requires an expert knowledge of System Development Life Cycle (SDLC) methodology and industry best practices to ensure project delivery is on time and aligns with our long-term objectives. Minimum Qualifications * A Bachelor's degree in Computer Science, Project Management or closely related field * Three years of experience leading or managing large-scale IT projects * PMP or PgMP certification * An equivalent combination of education and experience may be considered in lieu of a Bachelor's degree Preferred Qualifications * Experience using/managing Monday.com project management software * Experience using/managing Procore project management software * Experience using ServiceNow IT Service Management System Key Responsibilities * Coordinates and drives delivery across software vendors, stakeholders, and construction teams * Manages a matrix of internal teams and remote resources to ensure timely project delivery * Manages issues as they arise and mitigates risks to avoid impact to project delivery and timelines * Aligns project interests with enterprise strategy (architectural standards, etc.) * Ensures compliance with Software Development Life Cycle (SDLC) * Effectively manages allocated funds to deliver projects within budget * Coordinate project activities across a matrix of cross-functional teams and with other LCPA departments * Methodology Expertise: Deep knowledge of various project management frameworks, such as: * Waterfall: For sequential, highly structured projects. * Agile/Scrum/Kanban: For iterative, flexible projects common in software development * Scope Management: Defining and controlling what is and is not included in the project (the scope) to prevent "scope creep." * Scheduling & Time Management: Developing detailed project schedules, setting realistic timelines, identifying the critical path, and managing dependencies to ensure timely delivery * Budget & Financial Management: Estimating project costs, developing the budget, tracking expenses, and managing financial resources throughout the project life cycle * Tool Proficiency: Expertise in using project management software like Monday.com and Procore * Communication & Stakeholder Management: Effectively conveying complex information to all audiences (technical to executive), managing their expectations, and securing necessary buy-in * Conflict Resolution & Problem-Solving: Addressing disagreements promptly and effectively, and making timely, informed decisions under pressure. Emergency Response/Recovery Activities Lee County Port Authority personnel are designated by tier levels and may be called upon to assist with an emergency or unforeseen event at any time. Employees may be called to fulfill duties that are outside their normal scope of work to assist in resuming airport operations and flight activities. Please review full job description here

Full-Time/Exempt Systems Engineers are responsible for all incoming reactive and proactive service requests. Work performed for this role will take place both onsite and remotely from Entech's Service Desk. Systems Engineers will work independently and as part of a team to answer service desk calls, urgently analyze technical issues, address Level 1 escalations, work with the project manager on team related projects, troubleshoot over the phone/onsite/via remote access, and escalate problems to Level 3 support when appropriate. Essential Roles and Responsibilities Incident Resolution & Documentation Proactive System Monitoring & Maintenance Customer Communication & Satisfaction Infrastructure Support & Upgrades Ticket & Time Management Required Technical Skills Advanced proficiency in and ability to troubleshoot: Windows 10 and 11 Operating Systems Workstation and Server Hardware Printer and Multi-function devices and technologies Standard Windows Applications Microsoft Office Suite Email and Mobile Device connectivity Microsoft 365 Intermediate proficiency in and the ability to troubleshoot: Mac OS troubleshooting IPv4 and IPv6 technologies LAN/WAN connectivity issues Microsoft Azure Hyper-V, vSphere, Citrix, SQL, and Terminal Services Active Directory Windows Server2008- 2022 VPN connectivity troubleshooting and configuration (Cisco, SonicWall, OpenVPN, IPSec) Additional Responsibilities Identify, troubleshoot and document user issues to resolution, while maintaining superior customer satisfaction Work with end users to resolve reactive support requests. These issues will be related to Windows servers and desktops, Microsoft cloud services (Microsoft 365 and Azure), Remote Desktop Services, firewalls, managed switches, LAN/WAN connectivity issues. Work to resolve proactive alerts and monitors generated by the NOC. These issues will be related to backups, viruses, impending hardware failures, licensing issues and more. Complete recurring health assessments and proactive upgrades to network infrastructure. Manage Line of Business software updates and upgrades when appropriate and coordinate with vendor support where necessary to support software on servers and end-user devices. Manage software as a service licensing and accounts for partners when appropriate. Manage your daily ticket queues and schedule to ensure all assigned tickets are resolved and responded to within preapproved targets. Advanced utilization of RMM Software, ConnectWise Manage, IT Glue and other service-specific tools and technologies to deliver onsite and remote user support services. Communicate with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages. Education and Experience High School Diploma or GED required. At least 3 years of related experience or relevant coursework. At least 3 years working in a Technical Support/Service Desk environment. Certifications and Licenses Professional IT Certifications, such as: Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, Cisco CCNA, or VMware VCP. CompTIA Network+ or CompTIA Security+ preferred. Valid Florida Driver License and must have a clean driving record. Benefits: Free Employee Medical Insurance Additional Employer Paid Medical Options Fully Vested 401(k) Match Flexible Time Off (an unlimited amount of paid time off days) Free $10,000 Life Insurance Policy Six Paid Holidays - PLUS Black Friday! Flexible Schedule Options Fun Employee Events - Yearly Culture Building Events Options available for dental, vision, accident, hospital, short term disability, long term disability, Identity theft protection and additional life insurance. Entech is an Equal Opportunity Employer. Entech participates in E-verify for all employees. This position requires the passing of a level 2 background check as well as a pre-employment drug screening. A valid driver's license is required for this position. Salary Description 60,000 - 75,000

Job Description Instructors are responsible for leveraging their expertise to deliver education services to students through: Planning and organizing instructional methods and resources Programmatic accreditation (if applicable) Facilitating student engagement in the classroom/learning environment Working one-on-one with students Assessing students and providing developmental feedback Job Requirements: Must have a Master's Degree in Information Technology Must have 2 years of professional experience