Service Desk Operations Manager
Information technology manager job in Columbia, MD
Job Title : Service Desk Operations Manager
Fulltime with Sparksoft.
ROLE & RESPONSIBILITIES:
The Operations Manager is responsible for the day-to-day management of Tier 1 contact center operations supporting the program. This role ensures service delivery excellence, strict adherence to KPIs/SLAs, and continuous improvement of operational processes. The Operations Manager will lead teams, manage performance metrics, coordinate outage communications, and implement best practices to optimize customer experience and operational efficiency.
Run daily operations for the Tier 1 IT service desk, including queue monitoring, staffing adjustments, and workload balancing across phones, tickets, and other channels.
Develop, monitor, and report on performance metrics to ensure ITSM KPIs and SLAs are consistently achieved.
Implement workflow redesigns and best practices to streamline technica, support operations and enhance customer experience.
Lead and support Supervisors, providing coaching, direction, and feedback so they can effectively manage and develop their SDR teams.
Collaborate with Quality, Training, and Knowledge Management to reinforce quality standards, ensure KBAs/SOPs are followed, and support new process rollouts.
Act as an operational point of contact during incidents, outages, and major events, ensuring clear communication and guidance to the floor.
Drive continuous improvement initiatives through training, coaching, and process
REQUIRED EXPERIENCE:
Minimum 7 years of professional experience, including at least 3 years in people management.
5+ years' hands-on experience with ServiceNow and NICE CXone in a service desk or contact center environment.
3+ years of leadership experience in an IT Support or contact center setting, managing metric-driven teams.
Strong background in KPI/SLA management, ITSM analytics, and process optimization.
Must be able to obtain and maintain a Public Trust clearance.
Must have lived in the United States 3 out of the past 5 years.
PREFERED EXPERIENCE: .
Experience in healthcare, government, or Marketplace programs.
Hands-on expertise with CXone Studio (IVR, scripting) and ServiceNow customization.
Relevant certifications (ITIL, HDI, PMP, or similar).
EDUCATION & CERTIFICATIONS:
Bachelor's degree in relevant field or equivalent combination of education and experience. (Experience may be substituted in lieu of a degree).
Senior IT Business Relationship Manager
Information technology manager job in Washington, DC
The Senior Business Relationship Manager (BRM) serves as a trusted advisor and principal liaison between IT and stakeholder groups across the Firm (e.g., practice areas, administrative departments). The Senior BRM leads IT demand management in close partnership with IT and cross-functional leadership, and is responsible for proactively identifying, shaping, and prioritizing the Firm's strategic technology requirements. This individual engages across the lifecycle of IT solution delivery - actively participating in Firm / IT strategic planning activities, informing IT solution design and build activities to preserve alignment with Firm needs, and supporting organizational change management / readiness efforts to drive adoption of new technology solutions.
Responsibilities
Strategy & Planning
Leads the strategic buildout of the BRM function for IT in partnership with Firm leadership
Represents the BRM function as needed for strategic decisioning
Maintains deep understanding of the strategic objectives, processes, and unique needs / requirements of the functional areas that the BRM supports
Advises Firm stakeholders on the IT vision, strategy, and roadmap to establish awareness, drive technology acumen, and help shape desired technology solutions
Collaborates with other BRMs to spot Firm-wide trends and identify opportunities to work across departments / practice areas to break down business silos
Partners closely with IT leadership and functional teams to share Firm requirements / insights, inform priorities / budget / resourcing, align solution design, and establish forward-looking roadmaps
Leads the intake, justification, business case development, and scoping of new project / technology requests
Preserves interactions between IT and functional groups across the Firm to maintain a continuing relationship and a shared vision
Proactively engages Firm stakeholders to establish forward-looking, strategic IT planning
Operational Management
Leads the design of the BRM function, including process design, role definition, and reporting
Formalizes the intake of Firm / stakeholder technology needs and actively engages in IT demand management evaluation and planning
Escalates items not receiving appropriate attention, including approvals, projects, and issues
Participates in IT governance processes to support and balance prioritization across other Firm and IT needs
Informs and supports the development of standards and templates for project scoping and justification, requirements definition, functional and technical designs, process flow diagrams, system / user acceptance test scripts, and other materials as needed
Leads business / functional requirements definition with Firm stakeholders for critical projects and initiatives
Informs and supports overall IT change management and communication strategies, actively leading execution for the areas of the Firm that the BRM supports
Supports the definition of service level agreements (SLAs) for new or changed services to preserve an optimal experience for the Firm and its clients
Requirements
Education & Credentials
College degree required, preferably in Computer Science, Information Systems, Business Administration, Finance, or a related field. Master's degree is preferred
Knowledge & Experience
A minimum of 7 years of relevant work experience
Demonstrated experience in strategic technology planning
Demonstrated experience in leading the prioritization of multiple strategic objectives
Demonstrated experience with organizational change management
Strong familiarity with BRM models and associated leading practices for process design, role definition, and reporting
Strong familiarity with project and program management disciplines, methodologies, and processes
Familiarity with the functioning of a program management office and governance frameworks
Law Firm experience a plus
Skills & Expectations
Proven ability to build and maintain strong working relationships with the C-suite and represent the voice of the customer
Ability to develop and motivate technology teams, inclusive of staff, and 3rd party vendors / consultants
Ability to establish rapport and elicit cooperation from personnel across all levels, including executive management, and cross-functional leadership
Responsible for staying abreast of business issues and industry trends to anticipate impacts of technology changes on the workforce and business
Strong customer service orientation in combination with persuasive skills and diplomacy to lead change and guide decisions
Proven analytical and problem-solving skills
Ability to appropriately prioritize and execute tasks in a fast-paced, service-intensive environment
Effective written, oral, and interpersonal communication skills
Ability to conduct research into project and portfolio management issues and products as required
Highly self-motivated and directed
Team oriented and skilled in working within a collaborative environment
Work Location & Conditions
Washington, D.C.
Core hours of 9:00 am - 5:30 pm, Monday-Friday; hybrid in-office, which will be a combination of onsite and remote work with occasional on-call availability.
Information Technology Asset Manager
Information technology manager job in College Park, MD
Excellent opportunity to support our client as an IT Asset Specialist. This is currently a 6-month contract and is onsite in College Park, MD (There is a chance for extension based on performance and budget).
About the Role
The Senior Hardware and Software IT Asset Specialist is responsible for the proactive management of all hardware and software assets across the organization. This role oversees the planning, monitoring, and documentation of technology assets, ensuring full compliance with vendor licensing agreements and contractual obligations. The specialist will support the development of procurement strategies that optimize technology spend and improve lifecycle value. Additionally, this position is accountable for designing, implementing, and enhancing procedures for tracking company assets, ensuring accuracy, quality control, and effective governance throughout the asset lifecycle.
Responsibilities
Proactive management of all hardware and software assets.
Planning, monitoring, and documentation of technology assets.
Ensuring compliance with vendor licensing agreements and contractual obligations.
Supporting the development of procurement strategies.
Designing, implementing, and enhancing procedures for tracking company assets.
Ensuring accuracy, quality control, and effective governance throughout the asset lifecycle.
Qualifications
3+ years of IT Asset Management experience required.
4-year college degree.
Required Skills
Strong knowledge of asset management processes and procedures.
Excellent inventory and cost-management skills.
Experience with various licensing models and a solid understanding of hardware contracts.
Proven conceptual, problem-solving, and analytical skills, with the ability to provide sound technical advice to customers, managers, and technical staff.
Excellent communication and interpersonal skills.
Strong attention to detail, organizational skills, and the ability to follow established processes.
ITAM-specific capabilities such as software license management and hardware lifecycle governance.
Information Technology Administrator
Information technology manager job in Tysons Corner, VA
Rogers & Company, a distinguished public accounting firm based in Tysons Corner, VA, boasts over two decades of experience serving clients across the United States and internationally. Our core emphasis revolves around delivering comprehensive audit, tax compliance, and outsourcing services to associations, charities, and other nonprofit organizations.
We are currently seeking an IT Administrator to oversee and manage all the firm's technology needs, including network infrastructure, digital applications, data backups, security measures, and collaboration with external vendors (NTIVA, Intermedia, Cox, CCH, Dell, etc.). This position would provide technical support and troubleshooting to firm personnel, maintain servers and networks, configure workstations, and manage software and communication applications. The IT Administrator should have strong technical knowledge and experience in network administration and technology support, as well as excellent problem-solving and communication skills.
IT Administrator Responsibilities:
Troubleshoot, support, and resolve IT-related issues for firm employees through onsite and remote presence.
Collaborate with third-party IT vendors to address IT-related matters.
Configure workstations, including set-up, software installations, domain joining, VPN configuration, and related requirements and ongoing updates.
Install, configure, and maintain computer hardware, software, and peripherals.
Oversee, maintain, and monitor network performance and security.
Install firmware and security updates on endpoints, servers, printers, and related networking equipment when needed.
Manage user accounts, access rights, and security settings for domains, emails, and software systems.
Perform data backups and secure data according to established procedures.
Work with website vendors in making updates and related maintenance.
When applicable, install and configure network hardware, such as routers and switches, or coordinate with external vendors.
Assist in maintaining communication systems, VoIP, and any related equipment, services, and platforms.
Train users on new hardware and software applications.
Research and recommend new IT technologies and solutions.
Minimum Qualifications (Education, Experience, Certifications):
Bachelor's degree in Computer Science or related field, preferred, or Associate's in Computer Science or Networking.
Required minimum experience: 3-5 years or more of experience working in IT.
Proficient in Windows Server, Windows 10/11, Microsoft Office, MS Exchange, and 365.
Basic knowledge of network protocols, such as TCP/IP, DNS, and DHCP.
Experience with network hardware, such as routers and switches.
Excellent problem-solving and communication skills.
Able to work independently and as part of a team.
Not required, but helpful, experience with CCH Prosystems software installations and maintenance.
This opportunity is located in our Tysons Corner, VA office primarily as an in-office position, with some remote support. If you are an ambitious and dedicated professional, our firm offers an optimal environment for your continued career growth and success. Rogers & Company provides competitive compensation and additional benefits, including:
Benefits:
Flexible time off (FTO), hybrid work arrangements, and firm holidays.
Traditional and Roth 401K plans, with firm matching.
Health, dental, and vision insurance.
Short and long-term disability, AD&D, and life insurance.
Minimum of 40 hours paid continuing professional education.
Paid maternity and paternity leave.
Annual performance-based bonus compensation.
More About Rogers & Company
Rogers & Company stands as a premier CPA firm serving tax-exempt organizations, employing a practice model focused on delivering high-quality work and achieving successful client service outcomes. Our client base includes nationally and internationally recognized charities, foundations, and associations, where our professionals collaborate to provide innovative solutions and measurable results. As an independent firm, Rogers & Company is a proud member of Alliott Global Alliance, a network comprising over 200 independent member firms across nearly 100 countries worldwide.
Our commitment to diversity is evident in our employment practices, where we provide equal opportunities to all employees and applicants, irrespective of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, or any other characteristic protected by federal, state, or local laws.
Please note that Rogers & Company does not accept unsolicited candidates, referrals, or resumes from staffing agencies, recruiters, or any other third-party paid services. Referrals, resumes, or candidates submitted to Rogers & Company, its employees, or owners without a pre-existing signed agreement by both parties covering the submission will be considered free of charge and become the property of Rogers & Company.
Senior Information Technology Auditor
Information technology manager job in Washington, DC
Senior IT Auditor
Lead end-to-end IT audits spanning software, systems, and infrastructure in a dynamic professional environment. Bring your independent audit expertise, technical acumen, and problem-solving mindset to an organization where equity-ownership and client-first culture fuels innovation and career growth.
Responsibilities
Lead and execute risk-based IT and information security audits independently, including testing, documentation, and evaluation of control effectiveness across software, systems, applications, and infrastructure.
Identify and assess key risks, develop custom audit procedures, and prepare clear, organized audit documentation and findings.
Communicate audit results, issues, and recommendations to stakeholders, and perform follow-up procedures to verify remediation.
Build strong relationships with business and technology teams to support advisory engagements, navigate complex stakeholder dynamics, and drive continuous improvement of internal controls.
Qualifications
Bachelor's degree in Computer Systems, Information Technology, or related field; CISA or CISSP certification preferred.
3-5 years of IT internal audit experience, ideally within financial services or investment management.
Proven ability to design custom audit programs and execute audits end-to-end without reliance on standardized templates.
Strong understanding of IT control frameworks (e.g., COBIT, NIST, ISO 27001) and proficiency in systems such as Windows, Linux, SQL, and Active Directory.
Excellent communication, organization, and analytical skills, with the ability to manage multiple projects and handle client conflicts diplomatically in a fast-paced environment.
Must be able to work on-site 5 days per week in the Baltimore or Washington DC office.
To be considered for this direct-hire position, please apply with your resume.
Deputy Chief Information Officer
Information technology manager job in Washington, DC
Deputy Chief Information Officer (DCIO)
The Deputy Chief Information Officer is a senior technology leader responsible for supporting the CIO in guiding the hospital's IT vision, managing day-to-day operations, and ensuring the delivery of reliable, secure, and efficient technology services. This role oversees IT operations, aligning systems and initiatives with patient care, clinical workflows, research, and administrative functions. The DCIO also serves as the acting CIO when needed, stepping in to provide executive-level leadership and decision-making.
Salary: $190-210k
Employment Type: Full-time, direct hire
Location: Hybrid (3 days onsite / 2 days remote) Washington, D.C.
Key Responsibilities
IT Operations & Service Oversight
Manage daily IT operations across infrastructure, networks, data centers, and end-user support.
Ensure the stability, security, and performance of all mission-critical systems, including EHR platforms (Epic, Cerner, Meditech), PACS, and other clinical applications.
Lead the IT helpdesk and support teams to deliver timely solutions and maintain high user satisfaction.
Coordinate disaster recovery and business continuity planning to minimize disruptions to hospital operations.
Strategic Planning & Leadership
Assist the CIO in developing and implementing long-term IT strategy, roadmaps, and annual operational plans.
Direct IT projects, ensuring delivery within scope, on schedule, and on budget while meeting quality standards.
Serve as a bridge between IT and hospital leadership-translating clinical and operational needs into practical technology solutions.
Oversee IT budgeting, asset procurement, and vendor management.
Compliance & Security
Collaborate with the CISO and compliance teams to uphold strong cybersecurity practices.
Ensure all IT systems comply with federal and state regulations, including HIPAA/HITECH, patient privacy standards, and quality reporting requirements (e.g., Meaningful Use, MIPS).
Develop, implement, and monitor IT policies and procedures to safeguard patient data and institutional resources.
Team Development & Leadership
Supervise senior IT directors and managers across infrastructure, applications, and support functions.
Foster a culture of continuous improvement, accountability, and professional growth within the IT organization.
Support succession planning and leadership development within the department.
Required Qualifications
Education:
Bachelor's degree in IT, Computer Science, Healthcare Administration, or related discipline.
Master's degree (MHA, MBA, MS in IT) preferred.
Experience:
Minimum 10 years of progressive IT experience.
At least 5 years in a senior leadership role within a hospital or large healthcare system.
Demonstrated experience managing and optimizing enterprise EHR systems.
Proven ability to lead large teams and manage significant technology budgets.
Preferred Skills & Competencies
Strong project management, organizational, and operational planning abilities.
Solid understanding of clinical operations and how technology supports patient care.
Excellent communication and collaboration skills with clinical, executive, and technical stakeholders.
Relevant certifications (CHCIO, PMP, ITIL, or vendor-specific training such as Epic/Cerner leadership programs).
IT Applications Director
Information technology manager job in McLean, VA
IT Applications Director - Construction Operations
We're partnering with a leading organization in the construction industry to identify an experienced IT Applications Director to oversee and elevate their core operational application ecosystem. This individual will be responsible for the strategic direction, reliability, and continuous improvement of the mission-critical applications that support day-to-day construction operations. The Director will manage a high-performing team, collaborate closely with business stakeholders, and drive a proactive, value-focused application support model.
Key Responsibilities
Strategic Application Leadership
Develop and execute application roadmaps aligned with overall business goals.
Lead a proactive applications support team focused on delivering value and operational excellence.
Oversee critical, high-impact applications, ensuring optimal performance, functionality, and user experience.
Maintain and enhance business continuity strategies and standards.
Build and manage effective relationships with technology vendors.
Ensure all application environments adhere to evolving cybersecurity requirements and industry certifications.
Team Management & Development
Recruit, lead, and mentor a team of Application Managers and Analysts.
Foster a culture centered on collaboration, innovation, and continuous improvement.
Ensure the team maintains strong functional knowledge and technical expertise across key platforms.
Application Lifecycle Ownership
Oversee deployment of new features, enhancements, and functionality - including testing, training, and user communication.
Manage license agreements, usage tracking, and cost optimization.
Ensure application uptime and performance through proactive monitoring and reporting.
Maintain a thorough knowledge base supporting both team efficiency and end-user enablement.
Manage audit, compliance, and documentation requirements.
Stakeholder Engagement
Maintain consistent communication with business leaders to assess needs and prioritize application initiatives.
Serve as a strategic liaison between technical teams and business units.
Translate business requirements into actionable roadmap items and enhancements.
Ensure clear communication and documentation of application processes and procedures.
Performance Optimization
Define and track KPIs to measure application health and team effectiveness.
Analyze performance data to identify trends, risks, and improvement opportunities.
Lead continuous improvement initiatives to elevate application support and service delivery.
Basic Qualifications
Bachelor's degree in Computer Science, Information Systems, or related field (Master's preferred).
10+ years of experience in IT operations with a focus on application management.
Proven experience leading application support teams.
Background supporting or managing construction-specific applications such as Procore, Kahua, Autodesk, Bluebeam, Primavera P6, or Textura.
Strong understanding of the construction project lifecycle (pre-construction through closeout).
Experience developing application roadmaps and business continuity plans.
Excellent communication, leadership, and stakeholder-management skills.
Experience managing vendor relationships, compliance requirements, and licensing.
Demonstrated success transitioning teams from reactive to proactive operational models.
Knowledge of cybersecurity best practices, application security testing, and compliance with frameworks like NIST or ISO 27001.
Preferred Qualifications
Experience with Agile, Waterfall, or other project management methodologies.
Knowledge of cloud-based application management.
Familiarity with ITIL best practices.
W2 - Broadcast IT Engineer II
Information technology manager job in Washington, DC
Top 3 Technical skills:
VMware experience
Broadcast - workstation, Reply, TV
Windows
Shifts:
Sunday - Thursday
Tuesday - Saturday
10:00 AM - 6:00 PM or 2:00 PM - 10:00 PM
Responsibilities:
Collaboration, installation, and integration of IT centric workflows and technologies to support real time broadcast and production.
On site support for live event staging and broadcasting. Supporting live events and the concepts of live video production techniques is required.
Perform complex problem solving, backup, archiving, and business continuity to support maximum up time, often in a live high-pressure environment.
Coordinate security on all Active Directory and Office 365 Apps.
Responsible for monitoring, management, and administration of broadcast VM environment.
Assist and direct Tier 1 resources with solving advanced issues.1
Provide departmental support on a rotating basis with other staff for arena events and provide 24/7 coverage.
Maintain all documentation, including as-builts, wire lists, cable labeling, and other drawings.
Complete scheduled change submissions and real time communication of active issues.
Research and share recommendations for equipment acquisitions, upgrades, or replacements.
Other duties as assigned.
Minimum Qualifications:
Bachelor's degree.
5 years of experience in supporting computer hardware, network, and PC operating systems.
7 years of multimedia experience inclusive of live event and broadcast production.
Expertise working with Windows 2016 Server, Active Directory, DNS, DHCP, and Office 365.
Demonstrable experience in advanced problem-solving techniques and monitoring.
High degree of integrity, able to handle sensitive and confidential material.
Effective interpersonal, written, and verbal communication skills.
Ability to work effectively in a multifaceted, fast-paced environment.
Able to initiate own daily assignments, follow through on matters of concern, and use independent discernment to take appropriate actions.
Solid attention to detail, outstanding organizational skills, and ability to prioritize and meet timelines.
Experience with online streaming platforms such as YouTube, Twitch, and other platforms commonly used for internet-based transmission and distribution.
Knowledge of Visio/AutoCAD for the purpose of creating and interpreting documentation related to.
Flexibility to work evenings, weekends, and holidays as needed.
Thanks!
Hourly IT Technician
Information technology manager job in White Marsh, MD
🚀 IT Support Technician (On-Site) - White Marsh, MD
💼 Collaborative Culture •📈 Long-Term Growth
Wilmot Modular is growing - and we're looking for a people-first, tech-savvy, customer-obsessed IT Support Technician who thrives in an on-site, fast-moving, teamwork-driven environment. If you love helping people, communicating clearly, solving problems, and being part of a company where everyone supports each other… this might be
your perfect fit
. 💙
🌟 Why You'll Love Working Here: Wilmot is a company with a strong reputation for integrity, teamwork, and innovation. Here, you're not “just IT” - you're a trusted partner who keeps the operation running and supports employees across every department.
💬 People-focused culture: you'll collaborate daily and build strong internal relationships
🤲 Everyone helps everyone: a place where supporting teammates is appreciated
📅 Long-term mindset: we want someone who's looking to grow with us for years
🚀 Innovation encouraged: bring your ideas, strategies, and process improvements
🖥️ What You'll Do (Day-to-Day): You'll be the go-to on-site IT resource supporting our White Marsh HQ:
🔧 Provide front-line support for desktops, laptops, printers & networking
👋 Support onboarding/offboarding (hardware setup, accounts, A/V support, etc.)
🌐 Troubleshoot internet, email, Microsoft 365, business apps & device issues
📦 Maintain IT asset inventory + assist with equipment moves & changes
🎥 Support A/V systems for meetings & events
📋 Assist Customer Service, Operations, Project Management & Sales
🔍 Follow compliance standards & uphold company core values
📌 Partner with leadership to manage priorities & workflows
If you enjoy being hands-on, visible, and constantly interacting with people - you'll thrive here. 🙌
✔️ What We're Looking For: We'd love to meet you if you're…
✨ Extremely communicative
✨ Personable, friendly, and helpful
✨ Happy to work fully on-site
✨ A natural problem-solver with strong follow-through
✨ Reliable, honest, organized & self-driven
✨ Comfortable crawling under desks, lifting up to 40 lbs & being physically active
✨ Interested in growing your IT career over time
✨ Open to working in a flexible, collaborative, family-like environment
Technical Must-Haves:
1+ year of IT support experience (or equivalent demonstrated skills)
Experience with Windows, basic networking & Microsoft 365
Strong troubleshooting abilities
Comfortable assisting both technical & non-technical users
Nice-to-Haves:
Experience in construction, modular, or manufacturing environments
Familiarity with ticketing systems & IT asset management
CompTIA A+ or similar certification
💰 Compensation
$38.46-$39.90/hr, with flexibility up to $40.86/hr
Full benefits package
📍 Location & Schedule
On-site in White Marsh, MD (no remote options)
7 AM - 4 PM
Occasional overtime/weekends depending on business needs
🚀 Ready to Be the Go-To IT Hero at Wilmot Modular?
If you're a communicative, helpful, people-loving IT professional who wants stability, growth, and a place where you can truly make an impact - we'd love to meet you.
👉 Apply now and join a team where your work really matters!
IT SOX Risk Manager, SOX Advisory Team
Information technology manager job in McLean, VA
If you're looking for a fast paced, dynamic and innovative firm founded on a culture of diversity and inclusion that can provide you with a challenging role and long term career development opportunities then read on.
We are currently looking for a Technology and Data Risk Manager to join our team! Our technology and data risk advisors are masters of risk, data and technology risk management principles with a detailed understanding of how technology supports end-to-end processes and the risks that must be mitigated in the Tech general control environment. Our function is responsible for performing helpful and objective advice to leaders and teams across the enterprise in support of our Sarbanes Oxley program with respect to data integrity and the general technology control environment inclusive of relevant information security controls.
Responsibilities include:
Lead multiple customer stakeholders through our robust risk management framework including scoping, risk assessment, control design, testing, deficiency analysis, reporting and certification.
Directly advise business process performers, risk offices, internal auditors and accountable executives on emerging data and technology risks and communicate identified risks or issues and recommended remediation actions to these stakeholders.
Support technology and business transformation, including assessing potential control changes that may be required as we embrace cloud capabilities to enhance our financial reporting and risk management practices.
Perform analysis, capture and report control performance metrics and assist in preparing quarterly stakeholder reporting.
Interpret and communicate program and control information to various stakeholders including identified risks or issues and recommended remediation.
Develop a high level of knowledge around reporting compliance, risk management, and evolving industry changes and understand the broader context of implication of reporting risks affecting the company.
May lead or perform substantive testing procedures, including, but not limited to, identifying and defining issues, reviewing and analyzing transactional evidence, documenting target area processes and procedures, and recommending remediation.
Basic Qualifications:
Bachelor's Degree or military experience
At least 5 years of experience in IT Internal Controls, Data Risk Management, IT Risk Management, IT Audit, or a combination
Preferred Qualifications:
At least 5 years of experience in External Auditing and Control Evaluation
Certified Public Accountant (CPA), or Certified Internal Auditor (CIA), or Certified Information Systems Auditor (CISA) or a combination
AWS Certified Cloud Practitioner or AWS Certified Solutions Architect
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
McLean, VA: $158,400 - $180,800 for Manager, Capital Markets & Risk
Richmond, VA: $144,000 - $164,400 for Manager, Capital Markets & Risk
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections ; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
SR IT Consultant PRN
Information technology manager job in Columbia, MD
The University of Maryland Medical System (UMMS) is an academic private health system, focused on delivering compassionate, high quality care and putting discovery and innovation into practice at the bedside. Partnering with the University of Maryland School of Medicine, University of Maryland School of Nursing and University of Maryland, Baltimore who educate the state's future health care professionals, UMMS is an integrated network of care, delivering 25 percent of all hospital care in urban, suburban and rural communities across the state of Maryland. UMMS puts academic medicine within reach through primary and specialty care delivered at 11 hospitals, including the flagship University of Maryland Medical Center, the System's anchor institution in downtown Baltimore, as well as through a network of University of Maryland Urgent Care centers and more than 150 other locations in 13 counties. For more information, visit *************
Job Description
Responsible for providing strategic guidance, technical expertise, and project leadership to support the healthcare system's IT initiatives. Collaborate with stakeholders across departments to optimize systems, enhance operational efficiency, and drive innovation in healthcare IT. Work is performed under general direction
Qualifications
Provide high-level IT consulting services, including strategic planning, system evaluations, and recommendations for technology improvements.
Analyze IT systems and workflows to identify inefficiencies and recommend optimizations.
Develop and present IT roadmaps, policies, and governance frameworks to ensure long-term technology sustainability.
Serve as a subject matter expert in emerging technologies, cloud computing, cybersecurity, and healthcare IT trends
Lead and manage IT projects from initiation to completion, ensuring timely delivery, budget adherence, and quality outcomes.
Develop project plans, define scope, set objectives, and track progress against milestones.
Coordinate cross-functional teams, providing guidance, technical expertise, and strategic direction.
Identify project risks and develop mitigation strategies to ensure successful implementation.
Communicate project updates, reports, and key insights to stakeholders at all levels.
Work closely with IT leadership, clinical teams, administrative staff, and external vendors to align IT initiatives with UMMS goals.
Conduct training, presentations, and knowledge-sharing sessions to enhance technology adoption and efficiency.
Develop documentation, reports, and recommendations for executive leadership.
Assess, troubleshoot, and enhance IT systems, applications, and network performance.
Support IT teams in system upgrades, migrations, and process improvements.
Ensure seamless integration between new technologies and existing hospital systems.
Ensure IT solutions comply with healthcare industry standards and UMMS policies.
Perform other duties as assigned
Education
Bachelor's degree in Information Technology, Computer Science, Healthcare Informatics, or a related field.
7+ years of experience in IT consulting, IT strategy, or technical leadership roles, preferably within a healthcare setting.
Experience leading IT projects, managing resources, and driving technology initiatives in a complex matrixed environment.
Proven record of accomplishment managing IT projects, implementations, and system integrations in a complex organization.
Advanced knowledge of IT infrastructure, cloud solutions, data security, and interoperability.
Proven ability to collaborate with stakeholders and provide strategic IT recommendations.
Expert skill presenting findings, conclusions, alternatives and information clearly and concisely at all levels within the organization.
Expert skill to influence, negotiate and persuade to reach agreeable exchange and positive outcomes.
Advanced analytical, critical thinking, planning, organizational, and problem-solving skills.
Creative thinker who can conclude meaningful insights from data to solve business problems.
Expert skill communicating technical concepts to non-technical audiences.
Expert verbal, written, and interpersonal communication skills.
Advanced skill in the use of Microsoft Office Suite (e.g., Access, Word, Excel, PowerPoint.)
Additional Information
All your information will be kept confidential according to EEO guidelines.
Compensation:
Pay Range: $89.76-$143.33
Other Compensation (if applicable):
Review the 2025-2026 UMMS Benefits Guide
Like many employers, UMMS is being targeted by cybercriminals impersonating our recruiters and offering fake job opportunities. We will never ask for banking details, personal identification, or payment via email or text. If you suspect fraud, please contact us at ****************.
IT Engineer - Managed Services
Information technology manager job in Columbia, MD
IT/ System Engineer (Level 2, 2.5, or 3) - Managed Services | Columbia, MD
Salary: $85,000-$120,000 + Benefits (dependent on level of experience)
A growing Managed Service Provider (MSP) in Columbia, MD is seeking a System Engineer to serve as the top escalation point for their help desk. This is a client-facing, support-focused role where you'll handle advanced troubleshooting, mentor junior techs, and provide onsite support at client locations (~25% local travel).
This position is ideal for an experienced engineer who thrives in a fast-paced MSP environment, enjoys solving complex technical issues, and values both technical depth and customer interaction.
What You'll Do:
Act as the highest-level escalation point for inbound tickets and calls
Own tickets end-to-end, escalating to vendors only when necessary
Troubleshoot across a wide range of technologies, from desktops to advanced networking and cloud
Configure and manage client backups
Mentor L1 and L2 engineers, setting standards for documentation and client communication
Provide onsite support for escalations, upgrades, and client visits (~25%)
Maintain documentation and time entries in Autotask (or similar PSA)
Partner with leadership to address recurring issues and improve processes
What You Bring:
MSP industry experience is required
Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive, Entra ID/Azure AD)
Windows Server & Virtual Servers
Networking & Security (SonicWall firewalls, HP switches, VLANs, VPNs, routing basics)
Experience with Autotask (or similar PSA/RMM tools)
Excellent communication skills; able to simplify technical concepts for non-technical users
Proven ability to mentor and support junior engineers
Reliable transportation for local client visits (~25%)
Must pass background check and drug screen
Compensation & Benefits:
Salary: $85K-$120K
Benefits: Medical, Dental, Vision (partial coverage) + 401(k)
PTO: 2 weeks PTO + 1 week sick
Mileage reimbursement: $0.70 per mile
Network Administrator ( 100 % Onsite ) ---- LOCALS ONLY ---- Shift timings - 4 pm to 12 am -- Monday thru Friday
Information technology manager job in Vienna, VA
BEST BILL RATE ---- Please call at ************ directly
NO THIRD PARTIES CALL
THIS IS A DIRECT BANKING CLIENT REQUIREMENT !
Those authorized to work without sponsorship are encouraged to apply please.
Reach Shaily Sharma - **********
Email: ************************************* // **********
Network Administrator
Location : 100 % Onsite - Vienna, V A
Duration : Long term ongoing with no end date
This position will be full-time onsite at our Headquarters location in Vienna, VA. Once hired, there is a 2-week onboard training requirement. Training will be conducted Monday through Friday from 10:00 - 6:30 EST.
*Working shift will be Monday - Friday 4:00 PM-12:00 AM EST (Eastern Time) at our Headquarters location in Vienna, Virginia. There will be occasional overtime for any Saturday project migrations and overtime if migrations go past midnight.
Job Description:
This position will provide Network technical support for the Network Operations End-of-Life Cisco switch replacement project across 200+ branches globally. Provide Cisco switch configuration, troubleshooting, wiping of old devices before eWaste, as well as coordination of multiple sites daily which includes the coordination of internal and external resources, change tickets, project documentation, vendors that provide onsite technical support, remote hands, and branch support personnel during migrations. Experience managing and coordinating sites in multiple time zones while conducting on-time delivery of project goals is paramount.
Responsibilities
• Performs cisco switch configurations, upgrades, patches, troubleshooting
• Utilize multiple monitoring applications to ensure optimal system performance
• Respond to alerts and alarms, identifies and corrects problems before or after network migrations
• Create and work on tickets in a service management application and monitor ticket queues
• Create, manage, and coordinate end to end change tickets for all migrations
• Troubleshoot and escalate incidents and problems
• Interface with other ETS areas and/or vendors to resolve enterprise system outages or periods of reduced performance, in accordance with established criteria
• Contact global vendors or contractors (telephone carriers, equipment/service providers) and work with them in combined troubleshooting efforts to restore/provide service.
• Work with others to update and document technical procedures
• Maintain, configure, and perform preventative maintenance to various network equipment
*Maintain and configure network circuits at remote sites to include turnup, turndown, and troubleshooting
• Perform other related duties as assigned
• May be assigned to other tasks based on need
Qualifications - Knowledge, Skills, and Abilities
• Knowledge and experience of cisco networking to include routers and switches including creating and managing VLAN's
• Knowledge of LAN/WAN topologies, protocols, and standards to include but not limited to: EIGRP, Metro Ethernet, TCP/IP, SDLC, RS232, BGP
• Ability to troubleshoot network connectivity issues as well as troubleshooting via remote support personnel
• Previous work experience performing similar migrations of networking equipment across hundreds of geographically dispersed sites
• Highly organized and detail oriented and able to manage multiple project tasks and migrations per shift/day
• Ability to troubleshoot network connectivity issues as well as troubleshooting via remote support personnel
• In-depth experience and technical training in WAN/LAN communications including demonstrated experience installing, configuring, troubleshooting and maintaining Cisco routers and switches
* Experience with installation and deinstallation of branch office networking circuits, setting up VLAN, WAP, and managing an internal and external ticket queue with vendors
• Experience in administrative or technical positions that demonstrates the ability to interpret and follow, policies, procedures, and instructions
• Experience that demonstrates dependability, productivity, and accuracy
• Demonstrated analytical and problem-solving skills
• Effective verbal and written communication skills
• Knowledge of Service Management Tools and the ability to open, resolve, and document incident tickets and create and manage end to end change tickets for branch migrations
• Ability to work independently and as part of a team
• Ability to work under pressure (urgent problems, deadlines, changing priorities)
Desired
• Bachelor's degree in Information Technology or the equivalent combination of training, education, and experience
• CCNA or CCNP certifications
• Experience in presenting technical solutions and/or recommendations
• Knowledge of electronic principles as they relate to diagnosing and troubleshooting IT system issues
• Knowledge of technical inter-relationships between software/hardware and desktop/LAN/Host systems
• Advanced skill in diagnosing and troubleshooting issues
• Advanced research, analytical, and problem solving skills
Please send qualified resumes directly to :
************************************* // **********
Thanks,
Shaily Sharma
Zillion Technologies Inc.
Asst. Director - Talent Acquisition
**********
Email: ************************************* // **********
Network Administrator
Information technology manager job in Washington, DC
IDR is seeking a Network Administrator to join one of our top clients in the Mid-Atlantic region. This travel-based role is pivotal for ensuring seamless network operations across multiple sites in the Mid-Atlantic region, providing hands-on support and maintenance of network infrastructure. If you are looking for an opportunity to join a growing organization and work within an ever-growing team-oriented culture, please apply today!
Position Overview/Responsibilities for the Network Administrator:
Configure, install, and maintain network equipment such as routers, switches, firewalls, and access points to ensure optimal performance.
Perform field service tasks including punch downs, circuit installations, and closet setups, traveling to various sites as needed.
Support and troubleshoot VoIP and telephony systems, ensuring high call quality and system uptime.
Diagnose and resolve network performance issues using a methodical, root-cause-driven approach.
Required Skills for Network Administrator:
Over 5 years of hands-on experience in network administration, field support, or related IT infrastructure roles.
Proficiency in configuring and troubleshooting network components such as switches, routers, and circuits.
Strong understanding of network protocols, cabling standards, and connectivity troubleshooting.
Working knowledge of VoIP and telephony systems.
Ability to travel.
What's in it for you?
Competitive compensation package
Full Benefits; Medical, Vision, Dental, and more!
Opportunity to get in with an industry leading organization
Close-knit and team-oriented culture
Why IDR?
25+ Years of Proven Industry Experience in 4 major markets
Employee Stock Ownership Program
Medical, Dental, Vision, and Life Insurance
ClearlyRated's Best of Staffing Client and Talent Award winner 12 years in a row
Network Administrator
Information technology manager job in Hyattsville, MD
Kavaliro is seeking a Network Anniversary to support a client in Maryland. Work with Application Developers to ensure the new applications implemented on the enterprise network perform within expectations and do not negatively affect the performance of existing applications.
Design and monitor application performance tests, analyze performance test data, make recommendations on application design and hardware resource needs.
Present analysis and capacity projections to systems management and business partners.
Identify changes in the systems architecture, applications or hardware that may impact performance or capacity of Windows based Servers.
Design, develop, and produce performance and capacity reports that accurately reflect the state of the systems being monitored.
Analyze performance data and determine appropriate thresholds for automated alerting.
Experience Level: 3+ Years.
Skill Set: High level of experience with Server Systems.
Advanced Knowledge and Experience with Server Capacity Planning, Server Performance and Server Performance Software Use/Support.
The Network Administrator will assist with the proper maintenance of the LAN, Wireless, and WAN voice and data networks. The Associate IT Support Technician will provide Level 1 support and troubleshooting to resolve Network and Telephony issues. The Associate IT Support Technician will assist with ensuring the day-to-day operation, reliability, and integrity of the enterprise voice communications network including, but not limited to client hardware and software issues related to Network Telephony. This includes installing, maintaining, and managing all data network/telephony equipment such as phones, routers, LAN switches, wireless, servers, backup systems, network management and diagnostic tools, etc. under supervision. The IT Associate Support Technician will also assist with network maintenance and system upgrades including service packs, patches, hotfixes, and security configurations. The Associate IT Support Technician will perform basic inventory management processes and create equipment Return Material Authorizations RMAs and track these through to problem resolution.
Kavaliro provides Equal Employment Opportunities to all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Kavaliro is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Kavaliro will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please respond to this posting to connect with a company representative.
Head of Law Library Technology
Information technology manager job in Washington, DC
Georgetown University comprises two unique campuses in the nation's capital. With the Hilltop Campus located in the heart of the historic Georgetown neighborhood, and the Capitol Campus, just minutes from the U.S. Capitol and U.S. Supreme Court, Georgetown University offers rigorous academic programs, a global perspective, and unparalleled opportunities to engage with Washington, D.C. Our community is a close-knit group of remarkable individuals driven by intellectual inquiry, a commitment to social justice, and a shared dedication to making a difference in the world.**Requirements****Head of Law Library Technology, Georgetown University Law Library****Job Overview**The Head of Law Library Technology plans and implements Law Library technology initiatives and applications in order to support the research and educational mission and operations of the Law Library and Law Center. The Head of Law Library Technology collaborates with constituents inside and outside of the Law Library to strategically integrate technology to enhance library services and operations. The incumbent supervises and monitors the routine maintenance of the Law Library's technology infrastructure and facilitates short- and long-term projects to make improvements and ensure that the library's servers, platforms, applications, and web resources are running smoothly. Working closely with staff in Information Systems Technology and University Information Systems, this position administers specialized software and hardware and ensures compatibility and compliance with systems requirements and University policies.As a manager, the Head of Law Library Technology supervises, trains, and assesses the work of three full-time staff members and 1-2 student assistants. Responsible for the department's policies, procedures, and workflows, the Head of Law Library Technology collaborates closely with other Law Library departments to evaluate and advise on new services and projects, resolve problems as they arise, and develop and maintain documentation. This position serves as a point of contact for systems and technology vendors, and is expected to actively participate in professional organizations and stay current on developing technologies, standards, and practices.**Work Interactions**The position reports to the Associate Director for Resource Management and Technology. Staff members in the Department are the Senior Law Library Technology Engineer, Web Application Specialist, Systems Librarian, and student assistants. Within the Law Library, the position works closely with the Head of Digital Initiatives, Head of Special Collections, and the Head of Access Services. This position also interacts on a regular basis with members of campus Information Systems Technology and University Information Systems.**Work Mode Designation**This position has been designated as **Hybrid 4.** Please note that work mode designations are regularly reviewed in order to meet the evolving needs of the University. Such review may necessitate a change to a position's mode of work designation. Complete details about Georgetown University's mode of work designations for staff positions can be found on the Department of Human Resources website:.**Requirements and Qualifications**## Required:* Master's Degree in Library and Information Science (or equivalent).* Six to ten years of library experience (including supervisory experience).* Experience managing Linux servers (Rocky 9) running Apache and MySQL.* Knowledge of multiple programming languages including PHP, Python, and Ruby.* Knowledge of front-end web development including proficiency with HTML and CSS.* Demonstrated ability to manage complex projects and adhere to deadlines.* The ability to triage and resolve problems and communicate solutions effectively to individuals at varying levels of technical expertise.* Demonstrated writing skills to produce clear, concise, and accurate documentation.* Ability to independently prioritize tasks when faced with multiple projects and requests.* Strong interpersonal skills to work with diverse groups at all organizational levels, both inside and outside the University.## Preferred:* Experience in an academic library in a university setting.* Experience with the Drupal content management system.* Comfort with Docker Desktop and Rancher Desktop (virtual instances).* Experience with Ex Libris Alma/Primo, SpringShare LibGuides, and ArchiveSpace.* Versatility in a variety of developer contexts, including the ability to learn new technologies and adapt to evolving library needs and best practices.*Please submit a cover letter and resume. Preferably these documents should be combined into a single PDF.***Pay Range:**The projected salary or hourly pay range for this position which represents the full range of anticipated compensation is:$66,783.00 - $126,720.23Compensation is determined by a number of factors including, but not limited to, the candidate's individual qualifications, experience, education, skills, and certifications, as well as the University's business needs and external factors.**Current Georgetown Employees:**If you currently work at Georgetown University, please exit this website and login to GMS () using your Net ID and password. Then select the Career worklet on your GMS Home dashboard to view Jobs at Georgetown.**Submission Guidelines:**Please note that in order to be considered an applicant for any position at Georgetown University you must submit a resume for each position of interest for which you believe you are qualified. Documents are not kept on file for future positions.**Need Assistance:**If you are a qualified individual with a disability and need a reasonable accommodation for any part of the application and hiring process, please click for more information, or contact the Office of Institutional Diversity, Equity, and Affirmative Action (IDEAA) at ************ or ********************..EEO Statement:GU is an . All qualified applicants are encouraged to apply, and will receive consideration for employment without regard to age, citizenship, color, disability, family responsibilities, gender identity and expression, genetic information, marital status, matriculation, national origin, race, religion, personal appearance, political affiliation, sex, sexual orientation, veteran status, or any other characteristic *.*Benefits:Georgetown University offers a comprehensive and competitive benefit package that includes medical, dental, vision, disability and life insurance, retirement savings, tuition assistance, work-life balance benefits, employee discounts and an array of voluntary insurance options. You can learn more about benefits and eligibility on the .### BenefitsGeorgetown University offers a comprehensive and competitive benefit package that includes medical, dental, vision, disability and life insurance, retirement savings, tuition assistance, work-life balance benefits, employee discounts and an array of voluntary insurance options. You can learn more about benefits and eligibility on the .
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Data Center Energy Program Manager
Information technology manager job in Washington, DC
Our data centers are the foundation upon which our rapidly scaling infrastructure efficiently operates to deliver our innovative services. Meta is seeking an experienced, organized, and self-motivated individual to support the development of cost-effective energy solutions for our growing fleet of data centers. In this role, you will be a key contributor to Meta's data center energy strategy, specifically supporting the energy infrastructure arrangements of our data centers through various stages of development including site selection, construction, and operations. Your responsibilities will include: supporting the development of interconnection and energy supply agreements, monitoring progress towards key development milestones, developing processes and building and maintaining relationships with key internal and external partners. You will work with our Energy Managers and be expected to think critically about Meta's data center energy infrastructure.
**Required Skills:**
Data Center Energy Program Manager Responsibilities:
1. Support the creation and execution of overarching and site-specific energy infrastructure strategies for Meta's data centers
2. Establish and communicate energy requirements to internal and external stakeholders
3. Lead negotiations for energy infrastructure agreements that align with Meta's project and company requirements and policies, and present recommendations to leadership for approval
4. Manage project due diligence, site development, construction, commercial agreements and operational processes for energy related matters
5. Lead communication and deliverables between utility partners, internal stakeholders, and consultants with a high degree of autonomy
6. Build and maintain relationships with internal partners including site selection, strategic engineering, data center design, construction, facility operations, legal, and finance
7. Identify and drive process improvements to optimize project delivery, resulting in significant time and cost savings
8. Lead and manage various ad-hoc energy initiatives for Meta and its energy program, driving successful outcomes and delivering value to the organization
9. Autonomously navigate ambiguity in the data center development process while continuing to drive projects forward
**Minimum Qualifications:**
Minimum Qualifications:
10. Bachelor's degree in business, engineering, environmental, or energy related discipline
11. 7+ years of relevant work experience with a utility, energy project developer, design/consulting firm, construction firm or energy intensive consumer
12. Working knowledge of transmission, distribution and utility interconnection processes and electrical infrastructure
13. Experience with project development and management for complex, large-scale projects
14. Demonstrated project management skills and the ability to manage multiple projects concurrently
15. Communications skills, and experience developing and maintaining partnerships with suppliers and stakeholders
16. Intermediate Excel and PowerPoint and/or Keynote skills
17. Domestic travel (up to 25%)
**Public Compensation:**
$152,000/year to $221,000/year + bonus + equity + benefits
**Industry:** Internet
**Equal Opportunity:**
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.
Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.
Data Center Facility Manager
Information technology manager job in Washington, DC
TITLE: Facilities Engineer LOCATION: Washington, DC/onsite MINIMUM EDUCATION: Bachelor's degree in IT, related field, or equivalent experience. REQUIRED EXPERIENCE: 16 years INTERVIEWS: Webcam Only Job Description: The client is looking for a 6-10 yrs of experience. Supports IT by monitoring, managing, & optimizing the 911 data center's physical infrastructure. Provides expertise to redesign the 911 data center/RF antenna sites as required based on industry standards. Complete Description: The client is needs to hire a resource that will be accountable for evaluating the electrical, environmental, and network capacity in the emergency 911 centers, associated remote site locations and ongoing operations. This resource will perform an assessment that will encompass identifying risks linked to potential outages affecting critical data, environmental conditions, or electrical services at each location. The assigned resource will consistently update existing risk mitigation strategies and alert protocols for critical routine and emergency maintenance services, supporting all 911 operations locations. Responsibilities: 1. Monitor, notify and report electrical power or HVAC-related alerts, promptly reporting any issues that may have impact to the RF antenna site or call floor operations team. 2. Coordinate and collaborate on preventative maintenance or repair activities that could potentially affect the RF antenna sites and call floor operations. 3. Scrutinize all change requests related to upgrades or preventative maintenance that might influence call floor operations and provide guidance to operations managers. 4. Generate a weekly report detailing the performance of critical infrastructure. 5. Stay abreast of industry best practices in data center and 911 center operations, identifying any existing gaps. 6. Facilitate necessary failover testing on critical infrastructure and 911 applications. 7. Monitor and report on any cybersecurity risks affecting the call floor. 8. Monitor and report on patch management for all servers that support the call floor. 9. Organizes, directs, and manages vendor contract operation support functions, involving multiple complex and inter-related project tasks. 10. Manage data center projects, including coordinating with vendors and contractors, tracking progress, and meeting deadlines. Provide technical guidance and support to ensure successful project implementation. 11. Conducts regular inspections of equipment and daily rounds to ensure optimal performance and reliability. 12. Using existing tools to monitor and analyze electrical power usage, ambient air temperatures, and relative humidity levels in the data center to identify and resolve any issues or inefficiencies. 13. Management and coordination with vendors and contractors to ensure equipment is properly installed, maintained, repaired, and replaced as needed. 14. Develop and implement procedures and protocols for equipment preventative maintenance, emergency response, and disaster recovery. 15. Document and maintain accurate records of all equipment, maintenance activities, and infrastructure changes to all HVAC, . 16. Oversee all aspects of the data center's critical physical infrastructure. 17. Ensure that all work performed within the space is done to high quality and without impact to internal/external customers' services. 18. identify improvement areas in existing and next-generation data center designs according to industry standards to address: master planning building architectural systems, constructability and sustainability. 19. Forecasting future requirements to support evolving information technology solutions to support redundant emergency operations. 20. Draft SOW, or review RFPs related to the data center's design and equipment upgrades 21. Provide relevant feedback for datacenter improvements as required. 22. Provide and enforce the standards by which electrical and mechanical systems including cable management, airflow, and physical security in a critical infrastructure environment are to be operated and maintained. 23. Perform facilitate data center audit for facility infrastructure. 24. Provide technical expertise for root cause analysis and remediation recommendations as required. 25. Investigate incidents involving failures and or interruptions of the IT infrastructure, oversee the resolution and preventative actions to mitigate future occurrences. Skills: · 16+ yrs. in progressive consulting leadership role, providing full lifecycle services in enterprise and government environments. Required 16 Years · 16+ yrs. managing, coordinating, and establishing priorities for entire program/project lifecycle. Required 16 Years · 15 years of experience managing complex programs/projects. Required 15 Years · 15 years of experience operating, data centers, networks and mission critical facilities (HVAC, emergency backup systems, electrical power. Required 15 Years · 5 years of experience with architectural design / remediation of new / existing industrial or commercial or other complex technical projects. Required 5 Years · 2+ years of experience with architectural design of mission critical projects. Required 2 Years · 3 years of experience in data center engineering. Required 3 Years · 3 years of experience designing and deploying data center infrastructure, including power distribution, cooling systems, rack and equipment layout. Required 3 Years · Experience in conducting regular rounds, inspections, preventative maintenance, and troubleshooting of data center infrastructure to resolve issues. Required 3 Years · Experience managing data center construction & projects including coordinating with vendors and contractors, tracking progress, and meeting deadlines. Required 2 Years · 5 years of experience managing project scopes, schedules, and cost of work for data centers, IT networks, etc. Required 5 Years · Familiarity with data center industry standards and best practices, such as TIA-942, Uptime Institute Tier Standards. Highly desired 5 Years · Bachelor's degree in engineering, facilities management or related field or equivalent experience. Required Compensation: $60.00 - $65.00 per hour
About Us AHU Technologies INC. is an IT consulting and permanent staffing firm that meets and exceeds the evolving IT service needs of leading corporations within the United States. We have been providing IT solutions to customers from different industry sectors, helping them control costs and release internal resources to focus on strategic issues.
AHU Technologies INC. was co-founded by visionary young techno-commercial entrepreneurs who remain as our principal consultants. Maintaining working relationships with a cadre of other highly skilled independent consultants, we have a growing number of resources available for development projects. We are currently working on Various projects such as media entertainment, ERP Solutions, data warehousing, Web Applications, Telecommunications and medical to our clients all over the world.
Auto-ApplySenior Tech Audit Manager - Global Payment Network
Information technology manager job in Washington, DC
Senior Tech Audit Manager - Global Payment Network Capital One's Audit function is a dedicated group of professionals focused on delivering top-quality assurance services to the organization's Audit Committee. Audit professionals are experienced, well-trained and credentialed, and operate within a collaborative, agile environment to deliver value-added opinions and recommendations. Audit's vision to provide high value, independent, proactive insights, to innovate with technology, and to be a top-notch talent destination, creates a dynamic and challenging atmosphere for both personal growth and professional opportunity.
Capital One is seeking an energetic, self-motivated Technology Senior Manager with experience evaluating and analyzing technology and cybersecurity risks interested in becoming part of our Audit team. As a member of the Tech Audit team, the candidate will focus on integrated audits and audits of critical technology functions including supporting payment networks, cloud-based technology implementations, application controls, and cybersecurity risks.
Responsibilities:
Execute major components of audits, including critical technology functions, cloud-based infrastructure, emerging technology, cybersecurity, risk management, application, and third-party management, as well as lead small to medium size audits including integrated audits.
Perform risk assessments of business units and technology operations, design and execute audit procedures to verify the effectiveness of existing controls, identify and define issues, review and analyze evidence, and document client processes and procedures.
Understand the broader context and implications (e.g., financial, legal, reputational, etc.) of the various types of risk affecting the business and critical technology functions .
Establishes and maintains good client relations during engagements. Communicates or assists in communicating the results of some audit projects to management via written reports and oral presentations.
Identify expectations of the client and take actions to support the client experience.
Prepare clear, organized and complete documentation to support work performed.
Self prioritize and effectively plan own work activities managing multiple priorities and tasks across the team to deliver quality results.
Coordinate with others and proactively take on additional work.
Deliver appropriate, succinct and organized information, tailoring communication style to audience.
Effectively communicate information, issues and audit progress to teammates, clients and auditor-in-charge.
Perform various aspects of engagement administration, including hours and budget tracking.
Provide periodic on-the-job coaching and direct supervision over less experienced associates.
Ideal Teammate:
You are a critical thinker who seeks to understand the business and its control environment.
You believe insight and objectivity are core elements to providing assurance on the effectiveness and efficiency of Capital One's governance, risk management, and internal control processes.
You possess a relentless focus on quality and timeliness.
You adapt to change, embrace bold ideas, and are intellectually curious. You like to ask questions, test assumptions, and challenge conventional thinking.
You develop influential relationships based upon shared risk objectives and trust to deliver outstanding business impact and elevate Audit's value proposition.
You're a firm believer that a rich understanding of data, innovation, and technology will only make you a better auditor. This will require leveraging the power of data analytics and furthering your technical expertise.
You're a teacher. You do the right thing and lead by example. You have a passion for coaching and investing in the betterment of your team. You lead through change with candor and optimism.
You create energy and an environment that fosters trust, collaboration, and belonging, making it easy to attract, hire, and retain top talent.
Basic Qualifications:
Bachelor's Degree or military experience
At least 7 years of experience in information technology (operations, software delivery, access management, microservices), information security (application security, network security, cyber security, data protection), information systems risk management, information systems auditing, or a combination within the banking or financial services industry
At least 4 years of experience leading a team to deliver initiatives, collection of work or a combination
At least 4 years of experience in managing audit engagements, project management or a combination
At least 4 years of experience in analyzing data extracts to identify trends, patterns, and anomalies, including 1 year of experience in test scripting or coding (writing, reviewing, or assessing)
At least 2 years of experience in cloud computing and controls (design, operation, risk management, or auditing)
At least 2 years experience of people management
Preferred Qualifications:
Certifications related to or pursuing certification related to Cloud, Cyber or Technology Operations, such as Cloud provider certifications, Certified Information Systems Security Professional (CISSP), or Certified Information Security Manager (CISM),
Certifications related to or pursuing certification related to Auditing, such as Certified Internal Auditor (CIA), or Certified Information Systems Auditor (CISA)
7+ years of experience with IT control frameworks
2+ years of experience in planning and leading audits
2+ years of experience auditing cyber or information security
2+ years of experience auditing emerging technologies
4+ years experience in cloud computing (AWS, GCP, Azure) and controls, or 1+ years of conducting audits of controls in cloud-based environments
4+ years of experience in risk and data management
4+ years of experience performing data analysis in support of internal auditing
2+ years of experience with payment technologies such as HPE Nonstop, IBM Mainframe, Mobile Payments, Tokenized services, cloud-based and virtualized environments, Windows and Linux operating environments.
2 years of experience in the payments network industry including the MANIC (Merchant-Acquirer-Network-Issuer-Customer) model, network participant roles (issuers, acquirers, merchants), PCI standards, and international payment regulations
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
This role is hybrid meaning associates will spend 3 days per week in-person at one of our offices listed on this job posting. Fridays are enterprise- wide virtual work days. Monday, Tuesday, Wednesday and Thursday are in-person days for associates to spend time together working in our beautifully-designed team areas.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Charlotte, NC: $175,500 - $200,300 for Sr. Manager, Cyber Risk & Analysis
Chicago, IL: $175,500 - $200,300 for Sr. Manager, Cyber Risk & Analysis
McLean, VA: $193,000 - $220,300 for Sr. Manager, Cyber Risk & Analysis
New York, NY: $210,500 - $240,300 for Sr. Manager, Cyber Risk & Analysis
Plano, TX: $175,500 - $200,300 for Sr. Manager, Cyber Risk & Analysis
Richmond, VA: $175,500 - $200,300 for Sr. Manager, Cyber Risk & Analysis
Riverwoods, IL: $175,500 - $200,300 for Sr. Manager, Cyber Risk & Analysis
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections ; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries . click apply for full job details
Data Center Site Selection Manager
Information technology manager job in Washington, DC
Meta designs, builds, leases, and operates the most leading-edge and efficient data centers in the world. Locating, developing and managing this data center infrastructure the "right" way is synonymous with ensuring high uptime, capacity availability, flexibility and capital and operational cost efficiency. Facebook is seeking an experienced, organized, and collaborative Site Selection Manager to join the Data Center Site Selection team.We are seeking a Data Center Site Selection Manager who has extensive experience negotiating large, complex deals and an extensive knowledge of the legal agreements that accompany them. The Data Center Site Selection Manager should also have experience thinking both strategically and analytically, develop out-of-the box solutions and can navigate the challenges that accompany leasing projects and portfolios of large magnitude.
**Required Skills:**
Data Center Site Selection Manager Responsibilities:
1. Develop Meta's owned data center location strategy in assigned geography and manage the site selection effort for real estate, including partnering with teams focused on economic development incentives, energy and utilities, network connectivity, legal, policy, and financial considerations
2. Lead feasibility discussions and contract negotiations with service providers, property owners, economic development agencies, and utility companies
3. Negotiate letters of intent, land or building purchases, economic development incentives, water and sewer supply, and other site-specific agreements, support power negotiations
4. Partner with internal organizations including capacity planning, energy teams, data center design, construction, network engineering, legal, policy, communications and finance
5. Prepare project location recommendations and present to management for approval
6. Develop portfolio management metrics and tracking mechanisms and interact with external lease management companies
7. Maintain relationships with communities and service providers in support of Facebook's data center developments, monitor ongoing contractual commitments, and support the expansion of Facebook's existing data centers through the extension of existing agreements or the formation of new agreements
8. Travel domestically (50%+)
**Minimum Qualifications:**
Minimum Qualifications:
9. Bachelor's degree in Business, Civil Engineering, City Planning or related
10. 10+ years of experience in site selection and data center or other capital project or infrastructure development
11. Experience leading real estate negotiations including contract formation and contract negotiations
12. Experience at representing business interests to governments (state, county and local), utilities, potential suppliers, and other stakeholders
13. Experience managing large real estate development projects and coordinating with internal staff, consultants, vendors and external stakeholders
14. Experience communicating commercial, market and contractual details to all organizational levels
15. 2+ years of experience in Excel and PowerPoint and/or Keynote
**Preferred Qualifications:**
Preferred Qualifications:
16. Advanced technical degree, law degree or MBA
17. Experience in hyperscale data center site selection or leasing negotiations
**Public Compensation:**
$188,000/year to $256,000/year + bonus + equity + benefits
**Industry:** Internet
**Equal Opportunity:**
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.
Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.