Information technology manager jobs in Irondequoit, NY - 90 jobs
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Information Technology Manager
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Data Center Manager
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Information Technology Generalist
Service Desk Manager
Technical Solutions Consultant
Senior Manager-Systems
Vice President Information Technology
The Summit Federal Credit Union 4.0
Information technology manager job in Rochester, NY
The Summit Federal Credit Union in Rochester, NY is a member-owned financial institution established in 1941. With close to $1.5 billion in assets and over 90,000 members across 15 branches in Western, Central, and Finger Lakes regions, The Summit offers accounts, loans, mortgages, investment products, and digital banking. Its mission focuses on accessible, personalized financial support, community involvement, and inclusivity.
The Summit Federal Credit Union is seeking a tech-oriented executive for Vice President of InformationTechnology. Reporting to the SVP of IT & Project Management, this hands-on role manages IT infrastructure, core systems, network administration, Symitar programming, enterprise apps, cloud environments, electronic communications, document and identity management. Duties include leading technical teams, ensuring secure/scalable operations, handling vendors, implementing security measures, and developing IT strategies and disaster recovery protocols.
The VP will architect solutions, tackle technical issues, and act as a senior resource during major incidents. Responsibilities also cover Microsoft 365 admin, managing integrations, change management, automation, service improvement, and regulatory compliance.
Information Security Responsibilities
Collaborate with Information Security Governance on audits, risk mitigation, and incident response.
Oversee and maintain security technologies (firewalls, IDS/IPS, endpoint protection, SIEM, MFA, vulnerability scans).
Manage patching, system hardening, access controls, and vendor coordination.
Supervise third-party providers for security monitoring and lead incident response when necessary.
Other Responsibilities
Keep abreast of tech trends and regulations.
Serve on committees and special projects.
Represent IT in meetings and build industry relationships.
Support AI and machine learning initiatives in line with strategic goals.
Attend board meetings and credit union events as needed.
Qualifications and Skills
Education & Experience
Bachelor's degree in IT or related field required.
7-10 years in IT, including 5+ years in leadership roles.
Strong expertise in network, server, application architecture, and troubleshooting.
Experience in enterprise infrastructure, integration, security controls, vendor management, and contract negotiation.
Financial services experience is preferred.
Knowledge/Skills/Abilities
Exceptional leadership, mentoring, and team-building abilities.
Excellent communication and collaboration skills.
Advanced knowledge of enterprise IT, Symitar/core banking systems, and integrations.
Analytical, problem-solving, and decision-making proficiency.
Skilled in Microsoft Office Suite and collaboration tools.
Understanding of IT compliance and information security standards.
$112k-141k yearly est. 2d ago
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Data Center Project Manager - Rochester, NY
Northland Controls 3.5
Information technology manager job in Pittsford, NY
Northland Controls is seeking a well-qualified Data Center Project Manager, located in Rochester, NY. Secondary location considerations for Reston, VA or Austin, TX.
The Regional Data Center Project Manager will be responsible for the successful delivery of data center security systems projects (new build, retrofit, or expansion) within their assigned region. This role oversees all phases of project management to ensure installations are delivered on time, within budget, and according to Northland's standards for quality and safety.
What type of candidate Northland is looking for:
We strive to find the right kind of people, who respect the Northland way; they will emphasize taking on challenges, working hard, learning fast, and maintaining embracing accountability, all while having fun! Our culture and team are our strongest assets. We want to employ happy people, who bring a positive and energetic attitude to not only their work and the work environment.
What you will love about this job.
You will be working for an amazing company in a challenging environment that employs the most exceptional type of people.
Qualifications
- Self-motivated, with the ability to work independently and manage multiple projects simultaneously.
- Strong background in the design and implementation of access control and CCTV systems.
- Demonstrated expertise with project management processes including cost control, scheduling, and stakeholder communication.
- Minimum of 5 years' experience managing projects in data center or similar physical security environments.
- Strong organizational skills and clear communication abilities are essential.
Essential Duties and Responsibilities
- Collaborate with data center operations teams and external vendors to identify security system needs.
- Develop security designs and delivers marked-up design drawings for implementation.
- Control project costs, review quotations, and approve expenditures while ensuring contractual compliance.
- Attend project meetings and conduct site visits during the project lifecycle.
- Monitor project progress, coordinate activities, and resolve issues to maintain project schedules.
- Conduct project sign-offs, ensuring installation meets Northland's standards.
- Maintain communication with all stakeholders on project milestones and developments.
- Ensure smooth transition of projects into live operation.
- Maintain documentation and records of project activities.
Skills
- Strong written and verbal communication skills.
- Excellent organizational and multitasking abilities.
- Ability to work independently and as part of a team.
- Proficiency in Microsoft Office Suite.
Preferred Education & Experience
- Experience with enterprise-level access control and CCTV systems (e.g., Lenel OnGuard, Milestone).
- Professional security certifications (e.g., ASIS, CPP) are desirable but not required.
Travel
Up to 40% regional travel may be required.
Work Authorization
Must be authorized to work in the US or applicable region.
What Northland Does
Northland is a world-class global security integrator with offices in the United States, United Kingdom, Singapore, China and India. We specialize in design, build, integration, and management of high-end Lenel, Software House, S2 global enterprise security systems which include 6 out of 10 of the largest hi-tech companies in Silicon Valley.
We are responsible for single card reader installations in some of the most remote parts of the world, all the way through to the design, deployment and management of large enterprise systems managing up to 300 corporate offices in over 70 countries including datacenters and multi-faceted security operations centers.
With 250 highly trained professionals, all program management, project management, system design, system programming, testing and commissioning is carried out by Northland Controls experts to ensure we deliver the right solution, to the right standard, every time, anywhere in the world. In addition, Northland is supported by a network of over 100 in-country local service partners (LSPs) across the world who partner with Northland to deliver unparalleled world class services to our enterprise customers.
We are trusted to get the job done no matter what. Through word-of-mouth our elite list of customers has rewarded us with phenomenal growth from $1M to $70M in 10 years'. To achieve this, we are always interested in the very best people who share our core values and beliefs and will “do whatever it takes” to enable our customers to realize their goals. We will take on difficult challenges regardless of where they may lead us, and we will always take the most honorable route to get there.
Northland Values
Be Honorable
Our People
Take on Challenges
Do Whatever it Takes
Have Fun
Northland Controls is an equal employment opportunity employer, discrimination is prohibited.
$123k-156k yearly est. 18d ago
IT Service Desk Manager
Magnetic Technologies Corporation
Information technology manager job in Rochester, NY
About Arnold Magnetic Technologies
Arnold Magnetic Technologies is a global leader in the engineering and manufacturing of high-performance permanent magnets, magnetic assemblies, precision thin metals, and engineered materials. With more than 130 years of innovation, Arnold serves a wide range of industries, including aerospace, defense, medical, energy, and automotive. Arnold partners with customers worldwide to deliver mission-critical solutions that enable advanced technologies and drive progress.
Position Summary
Arnold Magnetic Technologies is seeking a Service Desk Manager to lead and continuously improve our global end-user support operations. Reporting directly to the CIO, this role manages internal desktop support technicians, oversees outsourced support resources, and ensures consistent, high-quality IT support across the global organization.
This role focuses on standardizing service desk operations, procedures, and service levels, aligning support delivery to ITIL best practices, and improving the overall end-user experience. The Service Desk Manager will partner closely with IT leadership to implement an outsourced Tier 1 support model, establish SLAs and KPIs, and operationalize performance management across internal and external support teams.
This is a hands-on leadership role combining people management, operational execution, and direct end-user support responsibilities. The role is based in Rochester, NY, and because there is no dedicated on-site support technician at this location, the Service Desk Manager will personally provide local end-user support while managing the broader service desk function.
Scope and responsibilities may expand as global service desk operations mature, additional regions are onboarded, and support capabilities evolve.
Key Responsibilities
Service Desk Leadership & Operations
Lead the day-to-day operations of the IT Service Desk, ensuring timely, professional, and effective end-user support.
Manage and mentor internal desktop support technicians, including workload management, performance reviews, coaching, and professional development.
Serve as the primary escalation point for complex, high-impact, or sensitive end-user issues.
Own all hands-on end-user support needs at the Rochester, NY location, personally providing on-site support when required and assigning issues that can be resolved remotely to the appropriate team member.
Outsourced Tier 1 Support
Partner with the CIO and IT leadership to implement and operationalize an outsourced Tier 1 support model, including onboarding, escalation workflows, knowledge transfer, and ongoing operational integration.
Serve as the primary operational point of contact for outsourced Tier 1 support providers.
Monitor outsourced Tier 1 performance against established SLAs and KPIs, escalating issues and driving corrective actions as needed.
Ensure effective coordination and escalation between outsourced Tier 1 resources and internal desktop support technicians.
Global Standardization & Service Quality
Standardize global service desk operations and service levels by identifying regional gaps and driving adoption of established procedures and tools.
Ensure consistent intake, escalation, resolution, and communication practices across all supported locations.
Partner with regional stakeholders to reinforce adherence to service desk standards and continuously improve the end-user experience.
ITIL Alignment & Process Improvement
Apply ITIL-aligned practices within Service Desk operations, including Incident Management, Request Fulfillment, Problem Management, and Knowledge Management.
Define, document, and continuously improve service desk workflows, procedures, and escalation paths.
Identify recurring issues and trends, drive root-cause analysis, and coordinate corrective actions with other IT groups.
SLAs, KPIs & Performance Management
Partner with the CIO and IT leadership to define service desk SLAs, then execute, monitor, and continuously improve performance against those SLAs across internal and outsourced support resources.
Partner with the CIO and IT leadership to establish service desk KPIs, then execute, maintain, and refine reporting and performance management aligned to those expectations.
Track and report on metrics such as SLA attainment, first-contact resolution, mean time to resolution, backlog aging, and end-user satisfaction.
Use performance data to drive accountability, coaching, and continuous service improvement.
AI & Automation Enablement
Leverage AI-enabled tools and automation to improve service desk efficiency and user experience (e.g., knowledge article creation, ticket triage/routing, self-service support, and trend analysis), aligned to IT leadership standards and security requirements.
Promote a culture of responsible AI usage within the service desk, ensuring technicians regularly leverage approved AI tools to support troubleshooting, root-cause analysis, and documentation.
Partner with business stakeholders and IT leadership to surface, document, and evaluate AI or automation-related ideas and opportunities that emerge through end-user support interactions, serving as an intake point for potential business improvements.
Documentation & Knowledge Management
Improve and maintain service desk documentation, including standard operating procedures, escalation guides, and a searchable knowledge base to support consistent global operations and increased first-contact resolution.
Ensure documentation remains accurate, accessible, and aligned to evolving tools, processes, and support models.
Promote knowledge reuse across internal and outsourced support teams.
Stakeholder Communication & Collaboration
Act as the primary point of contact for service desk performance, trends, and end-user experience.
Partner with business stakeholders to understand support needs, identify recurring pain points, and prioritize service improvements.
Communicate clearly with IT leadership and business stakeholders regarding service issues, improvements, and operational metrics.
Collaborate closely with Infrastructure, Security, and Applications teams to ensure effective escalation and resolution of issues.
QualificationsRequired
Bachelor's degree in InformationTechnology, Computer Science, Business, or a related field, or equivalent practical experience.
Proven experience managing an IT Service Desk or end-user support function in a multi-site or global environment.
Experience managing or working with outsourced or third-party IT support providers.
Strong hands-on technical background supporting end-user devices, operating systems, and common enterprise applications.
Experience applying ITIL-aligned service desk processes.
Strong leadership, coaching, and performance management skills.
Excellent communication and stakeholder management abilities.
U.S. Citizenship required due to access to export-controlled technology and data under ITAR, EAR, and FCI/CUI regulations.
Preferred
ITIL Foundation or higher certification.
Experience supporting manufacturing or industrial environments.
Familiarity with ITSM platforms such as ServiceNow, Freshservice, or Jira Service Management.
Experience building or maintaining service desk KPI dashboards and operational reporting.
Experience supporting users across multiple global time zones.
Working Conditions
Full-time, Monday-Friday.
Office-based role in Rochester, NY, with regular hands-on end-user support activities.
After-hours support may be necessary to address critical escalations impacting global operations across time zones.
Occasional travel may be required to support other sites or service desk initiatives.
May occasionally require entering manufacturing areas where PPE, including safety shoes and eye protection, must be worn.
The employee may occasionally be required to lift and/or move up to 50 pounds.
May occasionally require the use of ladders or lifts; all use must follow established safety procedures and be completed only after required training, authorization, and use of appropriate PPE.
#CORP
Arnold Magnetic Technologies is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.
$81k-120k yearly est. Auto-Apply 1d ago
Information Technology Professional
U.S. Navy 4.0
Information technology manager job in Rochester, NY
To be eligible to enlist in the U.S. Navy, candidates must be between the ages of 18-34
At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. The specialized training youll receive in this field will pave the way to careers in IT and network support, computer programming, web development and information security.
SOFTWARE ENGINEERING JOBS IN THE NAVY INFORMATION
SYSTEMS TECHNICIAN
When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. Thats why its critical that trained Information Systems Technicians are on board to make sure networks and related systems are designed and operated properly and errors are fixed without any interruption to the mission.
CRYPTOLOGIC TECHNICIAN NETWORKS
As a Cryptologic Technician Networks, you fight in the battlespace of the future. Use state-of- the-art technology to perform offensive and defensive cyber operations, investigating and tracking enemies while also protecting our networks from attacks. As an expert in communication defense and forensics, youll be expected to rise to the ever-evolving challenge of maintaining cybersecurity.
INTELLIGENCE SPECIALIST
Collect intel on everythingdata on foreign cultures, enemy movements, current weather forecasts, etc. Then, use it to create cohesive intelligence briefings for high-ranking Navy officials. Your deep understanding of global culture and battlespaces makes you a critical component of mission readiness. Solid intel isnt easy to come by, but as an IS, you can save lives by helping us stay ready for anything.
PAY AND BENEFITS
From the day you start, youll receive:
Competitive salary
Potential to earn a bonus upon enlistment
Free health insurance
Free housing
A retirement plan
Paid training
College credit
EDUCATION OPPORTUNITIES
Navy College Program and Tuition Assistance
Post-9/11 GI Bill, up to 100% tuition
Professional credentials and certifications
College credit hours toward a bachelors or associate degree through the American Council on Education
QUALIFICATIONS AND REQUIREMENTS
U.S. citizen or equivalent
High school graduate or equivalent
17 years of age or older
General qualifications may vary depending upon whether youre currently serving, whether youve served before or whether youve never served before.
WORK ENVIRONMENT
These roles perform a variety of duties worldwide, at numerous overseas and stateside shore commands, aboard surface ships, aircraft and submarines. They generally divide time between assignments ashore and afloat.
PART-TIME OPPORTUNITIES
Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Sailors in the Navy Reserve typically work at a location close to their homes.
Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors.
RequiredPreferredJob Industries
Government & Military
$75k-106k yearly est. 21d ago
Sr. IT Support Technician
Innovative Solutions 4.5
Information technology manager job in Rochester, NY
Overview: Innovative is seeking an IT Support Specialist to provide technical support for our internal operations. As the primary point of contact for employee technology needs, you'll ensure seamless day-to-day operations. When internal needs are met, you'll provide Tier 1 support to NOC team, gaining valuable experience alongside experienced engineers.Location: Rochester, NY (In-office 5 days per week)
Primary Focus - Internal Technology Support:Serve as first point of contact for all employee technology requests via helpdesk Deploy and maintain Windows/Mac workstations, mobile devices, and peripherals Troubleshoot hardware and software issues with hands-on desk-side support Administer SaaS applications (Office 365, Slack, collaboration tools) Manage and support all printers, copiers, scanners, and AV equipment Support onboarding/offboarding processes and maintain system documentation Proactively monitor and address potential issues before they impact employees Secondary Focus - Internal NOC Team /Support tickets (When Internal Needs Met):Provide Tier 1 support for managed service team (password resets, basic troubleshooting) Assist with routine client monitoring and maintenance under guidance of Senior EngineersEscalate complex issues appropriately and document resolutions What Experience You Need:1-3 years IT experience in end-user support (internships/coursework may be considered) Associate's Degree in Computer Science, IT, or related field preferred Proficiency with both Windows and Mac OS administration Office 365 administration experience Hardware troubleshooting skills (laptops, printers, mobile devices, AV equipment) Basic networking knowledge (TCP/IP, DNS, DHCP, Wi-Fi) Experience with ticketing systems (Autotask, ServiceNow, Zendesk, or similar) Strong customer service and communication skills Valid driver's license
Preferred Qualifications:AV equipment setup and troubleshooting experience Exposure to AWS or cloud technologies Basic scripting (PowerShell, Python, Bash) CompTIA A+, Network+, or similar certification
Metrics for Success:95%+ satisfaction rate on internal employee surveys All internal requests addressed within defined SLAs100% uptime of office AV equipment and critical systems AWS Cloud Practitioner certification within 6 months Healthy ticket velocity across internal and external queues
Growth Opportunities and Professional Development:Clear pathway to Support Engineer with increased client responsibilities Mentorship and AWS certification support Gradual exposure to infrastructure management and client environments Opportunity to specialize in cloud, networking, or security Work toward AWS Cloud Practitioner certification within 6 months Shadow senior engineers and participate in team knowledge sharing
Additional Information:Occasional after-hours support and maintenance On-call rotation after training period (6+ months)
The salary range provided is a general guideline. When extending an offer, Innovative considers factors including, but not limited to, the responsibilities of the specific role, market conditions, geographic location, as well as the candidate's professional experience, key skills, and education/training
$47k-74k yearly est. Auto-Apply 44d ago
IT Network Engineer/Generalist
Qed Technologies International LLC 3.6
Information technology manager job in Rochester, NY
FLSA Status: Exempt
About QED Technologies: QED Technologies is a leading capital equipment manufacturer serving the precision optics industry. Our innovative solutions enable the production of high-quality optical components with superior accuracy. We are committed to driving future growth through innovation, excellence, and customer satisfaction.
Summary
We are seeking an experienced Network Engineer to join our growing IT team. This role is crucial for maintaining and enhancing our network infrastructure, ensuring seamless connectivity and security across our organization. The ideal candidate will have a strong background in Cisco and Meraki networking equipment and also be versatile enough to handle various IT tasks, including server administration and end-user support. Excellent communication skills and problem-solving abilities are essential.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Design, implement, and manage network infrastructure using Cisco, Meraki, and Fortinet equipment, including firewalls, switches, and routers.
Monitor network performance and security, and take proactive measures to prevent issues.
Maintain documentation of network configurations, procedures, and policies.
Collaborate with the rest of the IT team to develop and implement IT policies and procedures.
Help to perform routine maintenance and upgrades on servers and other devices.
Help to manage Microsoft 365, Azure, and virtualization environments.
Help to provide IT support for end-users, including troubleshooting and resolving network, hardware, and software issues.
Supervisory Responsibilities
This position has no supervisory responsibilities.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Bachelor's degree (B.S.) from four-year college or university in Computer Science, MIS, InformationTechnology, or in another related discipline if applicant has sufficient IT experience; or equivalent combination of education and experience.
Minimum of five (5) years industry experience.
Required Skills
To perform this job successfully, an individual must have:
Extensive experience with Cisco, Meraki, and/or Fortinet networking equipment.
Strong knowledge of networking protocols, firewall management, and network security.
Demonstrated proficiency for understanding IT concepts such as identity, security, compliance, networking, databases, APIs, etc.
Demonstrated proficiency for critical thinking and troubleshooting.
Excellent communication skills.
Excellent project management and time management skills.
Other Desired Engineering Skills and Abilities
The following skills, although not required, will be considered a plus when evaluating a candidate:
Relevant certifications (e.g., CCNA, CCNP, Meraki CMNA) are a plus.
Experience with CMMC 2.0 and NIST 800-171/DFARS controls is a plus
Experience with Microsoft Dynamics Business Central and/or Dynamics CRM is a plus
Experience with Microsoft Power platform (PowerBI, PowerApps, Power Automate) is a plus
Travel , domestically and internationally may occasionally be required (
QED Technologies is an Equal Opportunity Employer.
$79k-111k yearly est. Auto-Apply 49d ago
Data Center Facilities Manager
Open 3.9
Information technology manager job in Alabama, NY
Why work at Nebius Nebius is leading a new era in cloud computing to serve the global AI economy. We create the tools and resources our customers need to solve real-world challenges and transform industries, without massive infrastructure costs or the need to build large in-house AI/ML teams. Our employees work at the cutting edge of AI cloud infrastructure alongside some of the most experienced and innovative leaders and engineers in the field.
Where we work
Headquartered in Amsterdam and listed on Nasdaq, Nebius has a global footprint with R&D hubs across Europe, North America, and Israel. The team of over 800 employees includes more than 400 highly skilled engineers with deep expertise across hardware and software engineering, as well as an in-house AI R&D team.
The Role
As the Facilities Manager, you will own the end-to-end delivery, readiness, and ongoing performance of data center facilities. This role oversees construction execution, regulatory compliance, commissioning, and the transition to steady-state operations, while partnering with internal teams, contractors, and authorities to ensure facilities are safe, reliable, and built to support long-term operational excellence.
The Responsibilities:
1. Construction & Project Management:
Oversee all phases of data center construction, from design review to commissioning and handover
Collaborate with architects, MEP consultants, contractors, and vendors to ensure project specifications and timelines are met.
Review design drawings and technical submittals for compliance with company standards and operational requirements.
Manage change control, progress tracking, and budget adherence throughout the project lifecycle
Participate in Factory Acceptance Tests (FAT) and Site Acceptance Tests (SAT) for key systems such as UPS, chillers, generators, and switchgear.
2. Coordination with Authorities & Compliance
Serve as the primary liaison with local authorities, utilities, and regulatory bodies.
Ensure all permits, licenses, and inspections (e.g., building, fire, electrical, environmental) are completed on schedule.
Maintain compliance with local codes, safety standards, and data center industry best practices (e.g., ISO, Uptime Institute, TIA-942).
Manage documentation and reporting for occupancy certification and operational approvals.
3. Operations Readiness & Handover
Lead commissioning activities, ensuring all systems (electrical, mechanical, BMS security, etc.) are fully tested and validated.
Develop and implement standard operating procedures (SOPs) and emergency operating procedures (EOPs) for facility systems.
Train operations teams on site-specific systems, monitoring tools, and safety practices.
Ensure smooth transition from construction to operations with full documentation and warranty records.
4. Facility Management & Performance
After commissioning, oversee daily facility operations, preventive maintenance, and vendor management.
Monitor and optimize Power Usage Effectiveness (PUE) and energy efficiency.
Implement sustainability and reliability improvements, including capacity planning and infrastructure upgrades.
Ensure adherence to health, safety, and environmental (HSE) standards across all facility operations.
What we offer
Competitive salary and comprehensive benefits package.
Opportunities for professional growth within Nebius.
Flexible working arrangements.
A dynamic and collaborative work environment that values initiative and innovation.
We're growing and expanding our products every day. If you're up to the challenge and are excited about AI and ML as much as we are, join us!
$117k-165k yearly est. Auto-Apply 3d ago
IT Security Analyst
Wellington Steele and Associates
Information technology manager job in Rochester, NY
An IT Security Analyst is a vital part of an organization's mission to protect its information assets.
Salary range (depending on experience): $70k-$140k
The role is to monitor, analyze, test, and maintain security technologies and processes in support of the achievement of regulatory and security requirements.
As part of this work, it is important the Analyst have a working knowledge of the organization's information architecture and business processes.
The IT Security Analyst works collaboratively with all departments in problem solving issues related to security configurations and processes.
Strong communications skills and a high level of values are essential for this role.
DUTIES AND RESPONSIBILITIES:
Monitors organization's networks for security breaches and investigates a violation when one occurs.
Installs, utilizes and maintains software, such as SIEMs, DLP, firewalls and data encryption programs, to protect sensitive information.
Prepares reports that document security breaches and the extent of the damage caused by the breaches.
Researches the latest informationtechnology (IT) security trends.
Helps plan and carries out an organization's way of handling security.
Develops security standards and best practices for their organization.
Recommends security enhancements to management or senior IT staff.
Defines, implements and maintains corporate security policies.
Conducts internal and external security audits.
Protects digital files and information systems against unauthorized access, modification or destruction.
Works with vendors to promote optimal functionality, including documentation, analyzing change requests, and upgrades to ensure that the most current versions are available.
Advises team leadership on all aspects of planning and successful approaches to meeting project plan and goals.
Follows established departmental policies, procedures, and technical standards.
Works extended and non-standard hours as necessary to support security maintenance and implementation. Takes “on-call” rotation to provide twenty-four hour support when appropriate
Is responsible for attending all annual mandatory educational programs as required by position.
EDUCATION:
Associate's Degree in Information Systems or related field required. Candidates with security relevant certifications (SANS, ISACA, ISC2) preferred.
EXPERIENCE:
Minimum of five years' work experience in Information Security as a Network Engineer or equivalent role.
Experience with SIEM, IDPS, DLP is strongly desired.
$70k-140k yearly Auto-Apply 60d+ ago
IT Security Analyst
Job Listingswellington Steele and Associates
Information technology manager job in Rochester, NY
An IT Security Analyst is a vital part of an organization's mission to protect its information assets.
Salary range (depending on experience): $70k-$140k
The role is to monitor, analyze, test, and maintain security technologies and processes in support of the achievement of regulatory and security requirements.
As part of this work, it is important the Analyst have a working knowledge of the organization's information architecture and business processes.
The IT Security Analyst works collaboratively with all departments in problem solving issues related to security configurations and processes.
Strong communications skills and a high level of values are essential for this role.
DUTIES AND RESPONSIBILITIES:
Monitors organization's networks for security breaches and investigates a violation when one occurs.
Installs, utilizes and maintains software, such as SIEMs, DLP, firewalls and data encryption programs, to protect sensitive information.
Prepares reports that document security breaches and the extent of the damage caused by the breaches.
Researches the latest informationtechnology (IT) security trends.
Helps plan and carries out an organization's way of handling security.
Develops security standards and best practices for their organization.
Recommends security enhancements to management or senior IT staff.
Defines, implements and maintains corporate security policies.
Conducts internal and external security audits.
Protects digital files and information systems against unauthorized access, modification or destruction.
Works with vendors to promote optimal functionality, including documentation, analyzing change requests, and upgrades to ensure that the most current versions are available.
Advises team leadership on all aspects of planning and successful approaches to meeting project plan and goals.
Follows established departmental policies, procedures, and technical standards.
Works extended and non-standard hours as necessary to support security maintenance and implementation. Takes “on-call” rotation to provide twenty-four hour support when appropriate
Is responsible for attending all annual mandatory educational programs as required by position.
EDUCATION:
Associate's Degree in Information Systems or related field required. Candidates with security relevant certifications (SANS, ISACA, ISC2) preferred.
EXPERIENCE:
Minimum of five years' work experience in Information Security as a Network Engineer or equivalent role.
Experience with SIEM, IDPS, DLP is strongly desired.
$70k-140k yearly Auto-Apply 60d+ ago
IT Tech Support Technician
Info Advantage Inc. 3.7
Information technology manager job in Rochester, NY
Job DescriptionBenefits:
401(k)
401(k) matching
Health insurance
Paid time off
Training & development
This role focuses primarily on remote end-user support, with additional responsibility for project work related to workstation deployments and managed services onboarding. The ideal candidate is customer-focused, organized, and comfortable working in a fast-paced managed services environment.
Key Responsibilities
Remote Support & Service Desk
Provide Tier 12 remote technical support for client end users via phone, email, and remote access tools.
Troubleshoot and resolve issues related to Windows workstations, Microsoft 365, email, printers, VPNs, and common business applications.
Document incidents, requests, and resolutions accurately within the ticketing system.
Escalate complex issues appropriately while maintaining ownership and communication with the client.
Adhere to service level agreements (SLAs) and internal support procedures.
Project & Onboarding Support
Assist with workstation setup, configuration, and deployment for new and existing clients.
Support managed services onboarding activities, including:
New user provisioning
Device enrollment and configuration
Software installation and standardization
Documentation of client environments
Work collaboratively with senior engineers and project leads to execute onboarding and workstation refresh projects.
Perform basic quality checks to ensure systems are configured according to Info Advantage standards.
Client Experience & Internal Collaboration
Communicate clearly and professionally with clients of varying technical skill levels.
Provide timely updates and set realistic expectations with clients.
Contribute to internal documentation and knowledge base articles.
Identify recurring issues and suggest process or technical improvements.
Required Qualifications
13 years of experience in a helpdesk, service desk, or MSP environment.
Strong working knowledge of:
Windows 10/11
Microsoft 365 (Exchange Online, Outlook, Teams, OneDrive, SharePoint)
Basic networking concepts (DNS, DHCP, VPNs)
Experience providing remote technical support.
Familiarity with ticketing systems and documentation best practices.
Strong customer service, communication, and time-management skills.
Preferred Qualifications
Experience working for a managed services provider (MSP).
Exposure to endpoint management tools (e.g., RMM, MDM, Intune).
Experience with workstation imaging or standardized deployments.
CompTIA A+, Network+, or Microsoft certifications (or willingness to obtain).
Basic understanding of cybersecurity best practices for end users.
$39k-66k yearly est. 14d ago
IT - Full Time
Cannon Industries 3.3
Information technology manager job in Rochester, NY
Job Description
A completed application is required for employment consideration. Please go to:
*************************
Under About Us, please complete the employment application
A global company with headquarters in Rochester, New York, Cannon Industries has grown to become one of the leading sheet metal and custom weld fabricators in the contract manufacturing industry. Our quality standards are unsurpassed in the industry because we know that our customers' standards grow with each passing year.
The InformationTechnology Department is responsible for developing, implementing, overseeing, monitoring and maintaining telecommunication systems and providing technical support services in a Microsoft environment. This includes the development, installation, support and implementation of Servers and applications, as well as Local and Wide Area Networks
Requirements
Associate's Degree or a combination of education and experience
Ability to troubleshoot hardware/software issues
Knowledge of printer/copier installation and maintenance
Knowledge of or experience with packaged database structure and MS Access
Benefits
Benefits are available after 90 days.
$34k-41k yearly est. 29d ago
IT Applications Administrator FT (1873)
Arc Glow
Information technology manager job in Batavia, NY
Responsible for implementing, maintaining, and supporting Agency application systems, such as BI, EHR, HRIS, and other applications. The Applications Administrator will work with Agency programs to develop effective processes leveraging available application systems. They will be responsible for ensuring data integrity and consistency. They will also be the expert for these systems making recommendations to better leverage Agency systems to meet its objectives. This position serves as the primary technical support contact for these systems. The Applications Administrator will document application system processes and configurations.
Essential Functions:
Manage application user accounts and permissions
Manage application projects
Coordinate application systems maintenance and upgrades
Assist as a key resource in Agency projects
Assist in the development of application workflows and processes
Evaluate and make recommendations for application process improvement
Develop application program requirements and use cases
Develop and maintain related documentation
Assist with other IT functions as needed
Participates in quality assurance and corporate compliance activities as required
Non-Essential Functions:
Other duties as requested or assigned
Participates in agency committees
Reporting Responsibilities: Reports to: Senior Director of IT
Supervisory Responsibilities: Supervises: None exercised
Knowledge, Skills, and Abilities:
Excellent customer service skills
Strong analytical and problem-solving skills
Strong communication skills
Time management and workload prioritization.
Should always be willing to find answers to all questions addressed to them.
Should be ready to research questions using a variety of manuals and resources, and to work with other Consultants, IT staff, and affiliated consulting organizations in answering any customer's question.
Should familiarize themselves with the research and information resources and knowledge bases at hand.
Ability to learn and adapt, applying technical information in a fast-paced, demanding work environment.
Ability to follow policies and procedures, attention to detail.
Physical & Mental requirements:
Must be able to safely lift up to 50 pounds. Will need to be able to bend, stoop, sit & stand. Ability to exhibit self-control in stressful situations, maintain professionalism.
Minimum Qualifications:
Bachelor's degree in InformationTechnology or related field
3 years of experience in the InformationTechnologies field, specifically in systems/application administration or management.
Project management experience
Able to communicate effectively, both verbally and in writing.
Valid NYS driver's license with safe driving background, as per Agency policy, and reliable transportation.
Working Conditions:
Office conditions are typical for an office environment. May need to travel to program locations.
$62k-89k yearly est. Auto-Apply 60d+ ago
IT Support Technician
Villa of Hope 4.0
Information technology manager job in Rochester, NY
NON SUPERVISORY
JOB TITLE: IT Support Technician
DEPARTMENT/PROGRAM: InformationTechnology
SUPERVISOR: IT Manager
FLSA STATUS: Non-Exempt
GRADE: 76 salary range: $20.00-$23.95 [commensurate with education, level of certification, and experience]
JOB SUMMARY:
Works under the direction of the IT Manager and in conjunction with other IT staff to provide hardware and software technical support for end users. Carries out all job responsibilities with fidelity and accountability to the Agency's Mission, Vision, Values, Guiding Principles and Strategic Plan. This is an in-person position.
ESSENTIAL FUNCTIONS:
Install, diagnose, configure, repair, deploy, relocate, maintain and upgrade all computer hardware and accessories (end-user equipment) as well as software (end-user applications and operating systems).
Provide timely technical support to all staff, in person, by telephone, or via email or chat.
Maintaining updated ticket status, documenting progress on all issues using the agency's helpdesk ticketing system.
Manage the inventory and audit process of all IT assets, including maintaining asset deployment records and life-cycles.
Provide timely and effective communication to staff during ongoing IT outages.
Exhibit professional customer service while troubleshooting and resolving support requests.
Uphold best security practices while working on company software, hardware, and network.
In collaboration with the IT Team, assist in the creation and maintenance of end-user documentation, support procedures, and knowledgebase articles.
In collaboration with the IT Team, participate in the delivery of training sessions to staff.
Set up building access via badges based on IT Support Requests.
Demonstrate, promote, and practice cultural competency toward clients and staff through respect and understanding achieved through training and Agency cultural activities.
POSITION SPECIFICS:
Education: Minimum AA Degree in IT or related field, or equivalent experience.
Experience: 1 year of tech support hands-on experience
Skills:
Strong understanding and proficiency in Microsoft Office applications and Microsoft Windows 10/11 operating systems, including installation, configuration, and troubleshooting.
Strong troubleshooting and diagnostic skills.
Detail-oriented, organized, self-motivated, able to quickly adjust priorities and address multiple issues at a time.
Ability to work independently and on a team, demonstrating dependability and accountability.
Effective interpersonal skills for interaction with all levels of staff.
Strong communication skills (both oral and written), with proficient typing skills.
Other responsibilities as determined by IT Manager.
Physical Demands:
Ability to lift and move equipment up to 50 lbs.
Ability to sit for extended periods of time.
Ability to use a computer and look at computer screens for extended periods of time.
Other: Valid NYS Driver's License preferred.
Travel: Local travel to our sites.
COMPETENCIES:
Leading Self
Character and Courage (Integrity and Trust) -
Do the right thing, because it is the right thing, even when no one is looking. Truth to Power.
Customer Focus
Build positive relationships through communication and collaborative problem solving.
Commitment to Diversity, Inclusion, Justice and Equity
Believe in the dignity and humanity of all people to reach their full potential.
$20-24 hourly Auto-Apply 8d ago
IT Support Technician
Amentum
Information technology manager job in Batavia, NY
Amentum is seeking an IT Support Technician to support our DHS customer at their regional CONUS and OCONUS facilities.
We are pipelining candidates for a future role in Batavia, NY.
With your fantastic attention to detail and follow-through, you will provide Tier 2 IT help desk support, assisting with hardware and software troubleshooting and providing video teleconferencing and remote support. With your experience with Windows operating systems including patching and updates, Active Directory, data encryption, and backup software, you will make a great addition to our team. In addition to your technical experience, you also have exceptional customer service skills and are willing to go the extra mile.
Responsibilities:
Provide LAN administrator support with the installation, configuration and maintenance of network communication devices, servers, network storage arrays and tape backup units
Provide support of network attached devices such as computers, printers, fax machines, biometric devices, electrocardiograms, x-ray machines, smart display, and sensors. Also provide support of mobile and wireless devices to include smartphones, tablets, and hotspots
Assist in testing, applying, and maintaining server configurations and related security patches, as well as maintaining and checking the health of systems and backups to include restore testing
Monitors ITSM (ServiceNow) assignment groups and applies troubleshooting needed to resolve tickets
Conduct or provide new equipment deployments and/or requested deployment support, including installation and maintenance of video teleconferencing infrastructure
Responsible for understanding the needs of the customers and the realities of commercially available IT products and creating requirements that will allow implementation by the architecture and engineering team and COTS products
Participate in pre-scheduled after-hours support of weekly on-call rotation and/or as a team member supporting special projects or events
Here at Amentum, we are purpose-driven with a fierce commitment to deliver on our promises. We create trailblazing solutions, have unwavering integrity, and embrace inclusion and collaboration. Our team is excited to help customers solve today's and tomorrow's problems, giving confidence and reassurance that together we'll accomplish mission success
Minimum Requirements:
Associates Degree, and at least 1 year of IT help desk support experience
Or High school diploma/GED, and at least 3 years of IT help desk support experience
Hands-on experience with providing network, computer, server, device imaging/encryption, mobile, server and backup support
Experience using the ServiceNow ticketing system (or similar ticketing system)
Experience with the Microsoft Windows 11 operating system
Experience with Microsoft Office365, including Microsoft Teams
Experience with end-point management and reporting tools (SCCM, Bomgar, Zscaler, and PowerShell scripting)
Familiarity with the ITIL process
Good technical writing, presentation, and documentation skills
Must be able and willing to perform physically demanding tasks, such as bending, kneeling, stretching, crawling, lifting, or moving up to 50 lbs.
Must have a valid driver's license, access to personal transportation, and be able to pass a Motor Vehicle Records check
Local and/or overnight travel to Government locations is required (local short notice travel to customer sites is common; extended overnight and air travel is typically less than 15% per year)
Must be comfortable working in a Law Enforcement environment, which may consist of locations such as detention facilities, prisons, or jails
Must be able to obtain and maintain facility credentials/authorization. Note: US Citizenship is required for facility credentials/authorization at this work location.
Preferred Qualifications:
Prior experience of IT support in an Enterprise environment
Experience with Windows Server 2019 and Hyper-V
Experience with InfoBlox and NetBackup
Experience performing hardware repair of HP computers/printers and Dell servers
Possesses and applies expertise on multiple complex work assignments which are broad in nature, requiring originality and innovation in determining how to accomplish tasks
Experience evaluating system performance results and recommending improvements or optimizations
Experience planning and leading technology assignments and projects
ITIL v4, MCSE, A+, Security+, Network+, or other relevant certifications
Compensation Details:
$32.00 - $35.00/hour
The compensation range or hourly rate listed for this position is provided as a good-faith estimate of what the company intends to offer for this role at the time this posting was issued. Actual compensation may vary based on factors such as job responsibilities, education, experience, skills, internal equity, market data, applicable collective bargaining agreements, and relevant laws.
Benefits Overview:
Our health and welfare benefits are designed to support you and your priorities. Offerings include:
Health, dental, and vision insurance
Paid time off and holidays
Retirement benefits (including 401(k) matching)
Educational reimbursement
Parental leave
Employee stock purchase plan
Tax-saving options
Disability and life insurance
Pet insurance
Note: Benefits may vary based on employment type, location, and applicable agreements. Positions governed by a Collective Bargaining Agreement (CBA), the McNamara-O'Hara Service Contract Act (SCA), or other employment contracts may include different provisions/benefits.
Original Posting:
01/16/2026 - Until Filled
Amentum anticipates this job requisition will remain open for at least three days, with a closing date no earlier than three days after the original posting. This timeline may change based on business needs.
Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal laws and supplemental language at Labor Laws Posters.
$32-35 hourly Auto-Apply 13d ago
Sr. Manager, Customer Service Systems and Resource Optimization
Quidelortho Corporation
Information technology manager job in Rochester, NY
The Opportunity QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. We are more than 6,000 strong and do business in over 130 countries, providing answers with fast, accurate and consistent testing where and when they are needed most - home to hospital, lab to clinic.
Our culture puts our team members first and prioritizes actions that support happiness, inspiration and engagement. We strive to build meaningful connections with each other as we believe that employee happiness and business success are linked. Join us in our mission to transform the power of diagnostics into a healthier future for all.
The Role
The Sr. Manager of Customer Service - Systems & Resource Optimization is responsible for driving operational excellence across the Customer Service organization by leading a team of professional individuals focused on developing scalable processes, optimizing technology and automation solutions, and ensuring Customer Service is equipped with the training, tools, and resources needed to deliver exceptional customer experiences. This role partners closely with global functions and cross-functional teams to drive strategic initiatives, enable efficient workflows, and position Customer Service to thrive in a rapidly evolving environment. This role requires critical thinking to drive the overall Customer Service strategy and resource planning.
Location: Preferred candidates to be based near our HQ in Rochester, NY, San Diego, CA or Athens, OH.
The Responsibilities
Exceptional People Leadership Skills
* Cultivates an engaged and high-performing team environment where employees feel empowered, valued, and motivated to excel.
* Provides clear direction, expectations, and regular coaching to develop team capabilities and drive consistent performance.
Models effective change leadership by guiding the team through organizational shifts with clarity, stability, and confidence.
Training, Development & Process Excellence
* Lead the strategy, design, and execution of Customer Service training and development programs to ensure team readiness, consistency, and competency across all channels.
* Own the creation, maintenance, and governance of Customer Service Standard Operating Procedures (SOP) to ensure process clarity, compliance, and continuous improvement.
* Identify skill gaps and partner with leaders to build targeted learning solutions that improve service quality and operational effectiveness.
Technology, Automation & Resource Optimization
* Drive the Customer Service technology and automation roadmap-evaluating new tools, optimizing existing platforms, and implementing scalable global solutions to improve efficiency and employee experience.
* Partner with IT, vendors, and business leaders to implement system enhancements, integrations, and new capabilities.
* Lead the Customer Inventory Solutions roadmap and current assets.
Strategic Planning & Cross-Functional Leadership
* Lead Customer Service planning efforts, aligning people, processes, and systems to organizational goals to ensure proper staffing, workload balance, and support coverage.
* Optimize cross-functional workflows to reduce friction and enhance end-to-end order management.
* May be required to work holidays and weekends as needed *Required in North America
The Individual
Required:
* Bachelor's degree in Business, Operations, Customer Experience, or related field (Master's preferred).
* Minimum of 5 years of experience in Customer Service, Operations, Resource Planning, or related field including experience in a leadership role; or equivalent combination of education and experience.
* Strong leadership skills and ability to lead a successful, thriving team with varying responsibilities.
* Strong project management capabilities.
* Exceptional communication skills with proven ability to influence and collaborate across teams.
* Ability to think critically, analyze data, forecast resource needs, and translate insights into strategic recommendations.
* This position is not currently eligible for visa sponsorship.
* Perform other work-related duties as assigned.
Preferred Skills
* Demonstrated experience implementing technology platforms, automation solutions, or operational systems.
* Experience supporting global, cross-functional initiatives.
* Experience with SOP creation, training program development, and process optimization.
* Strategic thinking skills and ability to translate strategies into executable tactical action plans.
* Ability to deliver results while working in a highly independent and fast-paced team environment.
* Commercial and Business acumen. Proficient at uncovering key business issues and providing insightful, actionable recommendations for improvement.
* Ability to analyze financial data and generate logical strategies and plans based on analysis.
* Proficiency in MS Office (i.e., Outlook, Word, Excel, PowerPoint) is preferred
* Strong presentation and negotiation skills.
* Solid communication skills - written and verbal.
* Ability to uphold and support individual and company values.
* High degree of ethics and professionalism while interacting with customers, vendors, and co- workers.
* Ability to handle confidential information is required.
* Ability to work under general supervision following established procedures required.
Key Working Relationships
Internal Customers:
Regularly collaborates with Supply Chain, Commercial, Finance, and Customer Excellence functions to address customer needs and resolve issues.
External Customers:
Engages often with external customers, distributors, vendors and strategic partners.
The Work Environment
Typical office environment. Must have the discipline, organization skills and self-motivation to work autonomously in a home office environment.
The Physical Demands
Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. While performing the duties of this job, regularly required to use hands to finger, handle, or feel and talk or hear. Frequently required to stand, walk, and sit. No strenuous physical activity, though occasional light lifting of files and related materials is required. 100% of time in meetings, working with team, or talking on the phone at the desk on computer, doing analytical work. Occasional travel required; 5%. Travel includes airplane, automobile travel and overnight hotel.
Salary Transparency
The salary range for this position takes into account a wide range of factors including education, experience, knowledge, skills, geography, and abilities of the candidate, in addition to internal equity and alignment with market data. At QuidelOrtho, it is not typical for an individual to be hired at or near the top range for their role and compensation decisions are dependent on that facts and circumstances of each case. The salary range for this position is $110,000 to $150,000. QuidelOrtho offers a comprehensive benefits package including medical, dental, vision, life, and disability insurance, along with a 401(k) plan, employee assistance program, Employee Stock Purchase Plan, paid time off (including sick time) and paid Holidays. All benefits are non-contractual, and QuidelOrtho may amend, terminate, or enhance the benefits provided, as it deems appropriate.
Equal Opportunity
QuidelOrtho believes in Equal Opportunity for all and is committed to ensuring all individuals, including individuals with disabilities, have an opportunity to apply for those positions that they are interested in and qualify for without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. QuidelOrtho is also committed to providing reasonable accommodations to qualified individuals so that an individual can perform their duties. If you are interested in applying for an employment opportunity and require special assistance or an accommodation to apply due to a disability, please contact us at **************************
#LI-AC1
$110k-150k yearly Auto-Apply 36d ago
IT SYSTEMS ADMINISTRATOR
Jordan Health 3.8
Information technology manager job in Rochester, NY
The health services that became the Anthony L Jordan Health Corporation (Jordan Health) began more than 100 years ago, in 1904. As one of the first 5 Federally Qualified Health Centers (FQHC) established in the nation, its roots are steeped in service to those who face barriers to health and health care, meeting their need for comprehensive medical, dentistry, behavioral health, and community services. Starting in northeast Rochester, NY, Jordan Health has since expanded to become a network of primary care offices and health centers serving residents living in three quadrants of Rochester, NY and in Canandaigua, N.Y.
Jordan Health is now seeking an IT Systems Administrator who, under the guidance of the IT Systems Manager, is primarily responsible for designing, implementing, maintaining, and securing the organization's network infrastructure across all locations. The IT Systems Administrator manages firewalls, switches, VPN tunnels, servers, wireless networks, backups, and system monitoring while collaborating closely with the IT Manager and support staff.
If you want to apply your specialized experience and education in an environment where you can make a difference and significantly impact patients' quality of life, please consider our IT Systems Administrator opportunity.
Requirements
The IT Systems Administrator will ensure to:
* Configure, maintain, and monitor LAN/WAN networks, switches, routers, and firewalls
* Maintain reliable network performance, uptime, and capacity planning.
* Manage backup systems, disasters recovery procedures, and log reviews.
* Implement and monitor intrusion detection/prevention, endpoint protection, and security audits.
* Manage patching, updates, and system hardening.
* Troubleshoot network outages, connectivity issues, and system performance problems.
* Assist in IT planning, budgeting, and infrastructure road maps.
Education and Experience Required:
* Bachelor's degree in IT, Computer Science, or related field (or equivalent experience)
* 3+ years of experience in network administration
* Hands-on experience with firewalls, switches, VLANS's, VPN's, and Windows Servers.
* Understanding of HIPPA/HITECH requirements and network security practices.
* Experience with Active Directory, DNS, SHCP, Group Policy.
* Strong problem-solving and critical thinking skills.
Preferred Qualifications
* Experience in healthcare (FQHC, hospital, clinic environment)
* Familiarity with Meraki, Fortinet, SonicWall, or similar network systems.
* Experience with VoIP administration and telehealth infrastructure.
Licenses and Certifications:
* CCNA, Network+, Security+, or equivalent.
Benefits: Jordan Health offers a competitive salary and full benefits offering including medical, dental, vision, life insurance, and 403b retirement plan. We offer Professional Development allowance.
Jordan Health offers equal opportunities to all persons without regard to race, color religion, age, sex, disability, national origin, ancestry, citizenship, military or veteran status, marital status, sexual orientation, domestic violence victim status, predisposing genetic characteristics or genetic information, or any other status protected by law.
About Jordan Health:
Jordan Health is an independent FQHC, with Level III Patient-Centered Medical Home (PCMH) designation through the National Committee on Quality Assurance. Jordan Health receives funding from the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services. Jordan Health is a network of outpatient primary care offices with providers who follow a panel of patients. While independent, Jordan Health actively collaborates with the major hospital and healthcare systems in our operating area to provide a total safety net of healthcare services.
Salary Description
$25.85-$27.31/HOUR
$25.9-27.3 hourly 47d ago
MSP - Tech Solutions Consultant
Just Solutions, Inc.
Information technology manager job in Fairport, NY
Job Description
At Just Solutions, Inc., our goal is to optimize how commercial clients navigate the online world and make it easier for businesses to serve their own customers. We're ready to grow, and we need an MSP - Tech Solutions Consultant to secure more business for our Fairport, NY team. With full-time, part-time, and contract positions available, this could either be a vibrant career or a great way to earn some additional income. Keep reading to learn more!
COMPENSATION:
MSP - Tech Solutions Consultant Perks:
Earning potential of $50,000 - $100,000 per year, depending on base pay, commission, and bonuses
New agreement commissions, 6-month retention bonuses, and annual/renewal bonuses to reward your long-term success
Hybrid in-office/remote schedule
Ability to take charge of your earnings and have greater control over your paycheck
Full-Time Benefits Package:
Health, dental, and vision insurance
HSA/FSA
Life insurance
Short- and long-term disability
Bonus structure
PTO
401(k) with company match
Growth opportunities
Incentives for earning additional certifications
YOUR CONTRIBUTIONS:
Full- and part-time shifts are available 8:00 am - 5:00 pm, Monday - Friday. Our MSP - Tech Solutions Consultant is a member of our sales and business development team, and you'll be responsible for reaching out to company leaders, learning about their technology needs, and explaining why we have the solutions they're looking for. You'll need to be highly communicative, strategic, and persuasive to succeed. Your day includes:
Proactively identifying and contacting small- to mid-sized businesses about their technology needs and deficiencies
Learning about clients' technological challenges and explaining how we can solve these issues
Demonstrating technological expertise, fostering trust with business leaders, and supporting ongoing client retention
Working with the technical team to onboard, retain, and impress clients
MUST-HAVES:
High levels of emotional intelligence with the ability to adjust your approach to fit the customer
Ability to clearly explain technology in simple terms, thoroughly answer questions, and explain how the solution aligns with the client's needs
Persistent yet respectful mentality with the ability to recognize when to push and when to back off
Strong consultation, networking, and business development skills
Strong desire to supplement your current income with a recurring revenue stream!
If you have broker, B2B sales, or commercial real estate experience, you could be the perfect fit!
JOIN US!
Just Solutions, Inc. is so much more than an IT company! We're a full-service technology partner dedicated to helping businesses thrive in a fast-paced digital world. From network infrastructure and cloud solutions to security and system optimization, we provide end-to-end support that keeps our clients connected and competitive. With over 25 years of experience, we deliver innovative solutions and exceptional service to meet the evolving needs of modern businesses. If you're passionate about solving complex challenges and driving technological progress, we want to hear from you!
Hit "apply today" to become our full- or part-time MSP - Tech Solutions Consultant!
Must have the ability to pass a background check
Job Posted by ApplicantPro
$50k-100k yearly 29d ago
Network Support Specialist
Fusion Digital 4.0
Information technology manager job in East Rochester, NY
Fusion Digital's IT Services group does more than sell products - we design and implement end-to-end IT solutions. Our IT Services group helps clients define the optimized business processes that work for their specific needs. At Fusion Digital, we won't just provide IT solutions - we educate and create custom technology solutions.
Our Technical Service team is dedicated to making sure our customized IT solutions work for our clients. We provide the value our clients expect by properly designing and implementing all of their IT solutions and standing behind our solutions with ongoing technical support.
Job Description
Due to the rapid growth of our IT Services group, we're adding a Network Support Specialist to our team. We work with a variety of small to mid-sized organizations throughout Western NY and PA, including municipalities, libraries, and those in the hospitality and construction industries just to name a few. In this position, the Network Support Specialist will handle third-tier support of service requests from our clients.
Essential Functions:
IT Support relating to technical issues involving Microsoft's core business applications and operating systems.
Support virtual environments using VMware and Hyper-V
Support of disaster recovery solutions.
Technical support at the network level: LAN connectivity, routers, firewalls, Server Operating Systems, and security.
Qualifications
2 or 4-year degree - OR - relevant experience in IT support field
2 years of IT support or related technical experience
Technical awareness: ability to match resources to technical issues appropriately
Advanced understanding of operating systems, business applications, cloud products, and network systems
Understand basics of Microsoft Active Directory
Have a working knowledge of NTF permissions, file sharing, and IPV4 subnetting
Understanding of Microsoft Office programs including Office 365 deployment
In-depth understanding of desktop operating systems Windows 7 and 10
Additional Information
Not only do we want you to have solid technical skills and an understanding of how technology is used to provide services, we also want great interpersonal skills. You'll be working directly with our clients, so excellent customer service along with those interpersonal skills, is important! Since we're also a small company, you'll be expected to be able to prioritize multiple tasks - using your autonomy and judgment - and adapt to changes quickly.
With that said, we can offer you a competitive salary, performance-based incentives and generous bonus levels. Because we're the fastest growing division of Fusion Digital, we can also provide you with room for advancement and development as an IT professional. And we think our Director of IT Services is pretty great to work with too!
PLEASE NOTE: We are not able to provide F-1 or H1-B sponsorship
$62k-82k yearly est. 60d+ ago
Information Technology Professional
U.S. Navy 4.0
Information technology manager job in Gates, NY
To be eligible to enlist in the U.S. Navy, candidates must be between the ages of 18-34
At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. The specialized training youll receive in this field will pave the way to careers in IT and network support, computer programming, web development and information security.
SOFTWARE ENGINEERING JOBS IN THE NAVY INFORMATION
SYSTEMS TECHNICIAN
When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. Thats why its critical that trained Information Systems Technicians are on board to make sure networks and related systems are designed and operated properly and errors are fixed without any interruption to the mission.
CRYPTOLOGIC TECHNICIAN NETWORKS
As a Cryptologic Technician Networks, you fight in the battlespace of the future. Use state-of- the-art technology to perform offensive and defensive cyber operations, investigating and tracking enemies while also protecting our networks from attacks. As an expert in communication defense and forensics, youll be expected to rise to the ever-evolving challenge of maintaining cybersecurity.
INTELLIGENCE SPECIALIST
Collect intel on everythingdata on foreign cultures, enemy movements, current weather forecasts, etc. Then, use it to create cohesive intelligence briefings for high-ranking Navy officials. Your deep understanding of global culture and battlespaces makes you a critical component of mission readiness. Solid intel isnt easy to come by, but as an IS, you can save lives by helping us stay ready for anything.
PAY AND BENEFITS
From the day you start, youll receive:
Competitive salary
Potential to earn a bonus upon enlistment
Free health insurance
Free housing
A retirement plan
Paid training
College credit
EDUCATION OPPORTUNITIES
Navy College Program and Tuition Assistance
Post-9/11 GI Bill, up to 100% tuition
Professional credentials and certifications
College credit hours toward a bachelors or associate degree through the American Council on Education
QUALIFICATIONS AND REQUIREMENTS
U.S. citizen or equivalent
High school graduate or equivalent
17 years of age or older
General qualifications may vary depending upon whether youre currently serving, whether youve served before or whether youve never served before.
WORK ENVIRONMENT
These roles perform a variety of duties worldwide, at numerous overseas and stateside shore commands, aboard surface ships, aircraft and submarines. They generally divide time between assignments ashore and afloat.
PART-TIME OPPORTUNITIES
Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Sailors in the Navy Reserve typically work at a location close to their homes.
Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors.
RequiredPreferredJob Industries
Government & Military
$75k-106k yearly est. 21d ago
IT - Full Time
Cannon Industries 3.3
Information technology manager job in Rochester, NY
A completed application is required for employment consideration. Please go to:
*************************
Under About Us, please complete the employment application
A global company with headquarters in Rochester, New York, Cannon Industries has grown to become one of the leading sheet metal and custom weld fabricators in the contract manufacturing industry. Our quality standards are unsurpassed in the industry because we know that our customers' standards grow with each passing year.
The InformationTechnology Department is responsible for developing, implementing, overseeing, monitoring and maintaining telecommunication systems and providing technical support services in a Microsoft environment. This includes the development, installation, support and implementation of Servers and applications, as well as Local and Wide Area Networks
Requirements
Associate's Degree or a combination of education and experience
Ability to troubleshoot hardware/software issues
Knowledge of printer/copier installation and maintenance
Knowledge of or experience with packaged database structure and MS Access
Benefits
Benefits are available after 90 days.
$34k-41k yearly est. Auto-Apply 60d+ ago
Learn more about information technology manager jobs
How much does an information technology manager earn in Irondequoit, NY?
The average information technology manager in Irondequoit, NY earns between $89,000 and $179,000 annually. This compares to the national average information technology manager range of $84,000 to $169,000.
Average information technology manager salary in Irondequoit, NY
$126,000
What are the biggest employers of Information Technology Managers in Irondequoit, NY?
The biggest employers of Information Technology Managers in Irondequoit, NY are: