Amusement Park Assistant General Manager - Maintenance and IT
Information Technology Manager Job 6 miles from Jersey City
ASSISTANT GENERAL MANAGER - MAINTENANCE AND INFORMATION TECHNOLOGY
Luna Park in Coney Island, the world's most iconic amusement park, is seeking an Assistant General Manager-Maintenance and Information Technology (IT), to provide leadership, oversee strategic initiatives and operating standards and drive results across our Ride Maintenance, Facility Maintenance and IT Departments. The AGM will work in partnership with the General Manager and Assistant General Manager-Operations, to create a culture of accountability, teamwork, problem solving, and collaboration across our operations and maintenance discipline areas.
We are seeking an individual who has a strong background in industrial maintenance and/or engineering, and project management experience. Career experience in the amusement park industry is preferred. Experience in the aviation industry is also a helpful background to understand the engineering dynamics of working with amusement park rides. Experience leading, managing, motivating and engaging large maintenance teams and the ability to model and instill guest-centric behaviors is critical.
About us:
Luna Park in Coney Island, is the largest amusement park in New York City and its most famous playground with a heritage that stretches back more than 120 years. Luna Park in Coney Island is the flagship asset of Central Amusement International Inc. (CAI), an amusement park development and management company located in NYC. CAI is part of the Zamperla Group, which is the worldwide leader in the manufacturing of amusement rides. Luna Park in Coney Island provides New Yorkers and tourists from around the world an unforgettable seaside experience with family-friendly attractions and entertainment, shopping and dining on the scenic landmarked boardwalk, thrill rides and special events. Luna Park in Coney Island is a fun-filled world-class destination for all ages.
POSITION: Assistant General Manager - Maintenance and IT
LOCATION: Luna Park in Coney Island, 1000 Surf Avenue, Brooklyn, NY 11224
JOB RESPONSIBILITIES:
Operations:
Oversee Ride Maintenance, Facility Maintenance, Project Management, and Information Technology.
Oversee high safety standards at all times to ensure utmost safe environment for employees and guests.
Oversee mobile and fixed maintenance and IT asset use and management at the amusement park location.
Coordinate contractors and sub-contractors in development projects.
Establish and maintain relationships with outside vendors and services.
Ensure park equipment and systems are properly maintained by the maintenance and IT staff, both from a functional and aesthetics standpoint.
Actively manage the park during hours of operations, ensuring safety and operating procedures are met.
Finance and Administration - with support from Headquarters:
Monitor maintenance and IT expenses according to budgets.
Coordinate all maintenance and IT supply and product procurement and payments.
Oversee all maintenance and IT Company assets life cycle.
Prepare weekly, monthly, and annual maintenance and IT budgets.
Report to the General Manager summarizing progress on short-term objectives.
Human Resources - with support from Headquarters:
Responsible to uphold Company culture and policies at the amusement park location.
Coordinate maintenance and IT recruitment, training, and career development.
Liaison with local stakeholders to build mutually beneficial talent/employment pool.
Coordinate employment and compliance to regulatory concerns.
Coordinate preparation of annual maintenance and IT personnel budgets.
Prepare staff schedules according to operational hours and maintenance and IT planning.
Evaluate all permanent maintenance and IT staff on a bi-monthly basis and reward or take disciplinary action accordingly to ensure growth and development culture to continuously increase standards.
Develop school of maintenance and IT to ensure excellent results and balance labor market constraints given by New York City cost of living.
Sales and Marketing - with support from Headquarters:
Support Sales and Marketing strategy and advertising opportunities.
Support media, PR events and promotional activations.
Support branding and creative consistency.
Support the promotion and marketing of the amusement park, attractions and special events.
Connect with local businesses, schools, and other community groups to increase awareness.
Strategic:
Provide proactive and accountable leadership to the amusement park location in accordance with the Company vision.
Achieve the business objectives and revenue goals set out for the amusement park location through innovative maintenance and IT management and planning.
Key participant in the development of the annual business plans, annual budgets, and the long-term strategic plan, including the capital planning process.
Foster solid relationships with local stakeholders.
Optimize resources to achieve growth and sustainability objectives.
Coordinate project management of new developments with Headquarters.
Initiates steps and leads loss prevention efforts while ensuring company standards are upheld.
Limit liability in guest related incidents by responding to and documenting incidents including timely communications to our insurance carriers.
Routinely inspect amusement park for safety compliance, safety training and proper stocking of first aid equipment and station.
Ensure all amusement park spaces and attractions are maintained regarding cleanliness standards and in compliance with safety guidelines.
Ensure compliance with all federal, state, and local requirements related to employees and park operations (permits, licenses, certifications, OSHA training.)
Coordinate with HQ all outside services including construction maintenance, facility maintenance, projects and IT.
Support the extension calendar of operations to ensure more revenue- generating days.
Conduct research and benchmarking in the amusement park industry.
Perform other duties and assist in all other critical needs of the Company as assigned.
PERSONAL ATTRIBUTES:
Motivate, guide, and build a team who understands common goals.
Understand how to manage cross-functional teams and hold all levels accountable.
Embody the heart of maintenance and IT, and the mindset to successfully run the operations of an iconic amusement park.
Hands-on, adaptable manager able to handle pressure and pivot when needed.
Interpret information and proactively identify and solve problems with unquestionable integrity and good independent judgment.
Effectively communicate with good written and oral reporting skills and excellent interpersonal skills with people at all levels of the organization.
Enthusiasm, energy, integrity, and positive attitude.
Teamwork, continuous improvement, and process-based culture.
COMPENSATION: Salary range: $140,000 - $160,000
IT Logistics & Finance Manager (Mandarin)
Information Technology Manager Job 6 miles from Jersey City
As the IT Logistics & Finance Manager, your role will involve overseeing the implementation, maintenance, and optimization of the enterprise resource planning (ERP) and satellite logistics and finance systems.
You will be managing a team of IT professionals and third-party consultants to ensure the systems meet business requirements and to provide seamless service delivery of ERP services to users. You will be instrumental in optimizing business processes and improving operational efficiency.
Key management aspects:
Lead ERP System Management.
Team Leadership.
Lead IT ERP Service Operations.
Drive Continuous Improvement.
About the Position:
Duties and responsibilities include the following (other duties may be assigned):
Lead ERP System Management: Oversee the implementation, configuration, and maintenance of ERP and satellite systems to ensure they meet business requirements and operate efficiently.
Collaborate with stakeholders across various departments to understand their needs and ensure that the ERP and related systems support their business processes.
Lead ERP projects from inception to completion, including planning, execution, monitoring, and closing/transition-to-run.
Ensure system stability and compliance with relevant regulations and security standards.
Team Leadership: Manage and mentor a team of ERP professionals, providing guidance and support to ensure high performance and professional growth.
Lead IT ERP Service Operations: Ensure service excellence and seamless delivery of ERP services.
Managing enhancements, new feature development, incidents, and standard change request to be delivered on time.
Manage relationship with external vendors and service providers to ensure the delivery of high-quality services.
Create and maintain knowledge base for internal IT (team and service desk) and end-user usage.
Ensure compliance with IT policies and procedures, including data security and privacy.
Drive Continuous Improvement: Identify and execute on opportunities for process improvements and system enhancements to increase efficiency and effectiveness.
Stay up-to-date with emerging IT trends, technologies, and industry best practices.
Proactively identify opportunities for process improvement, system optimization, and automation.
What you enjoy / believe:
You lead by motivating and empowering your team, fostering collaboration and an achievement-driven culture.
You thrive in the role of the change catalyst, serving at the forefront of IT business interface and ensuring business value creation from conceptualization to delivery.
You are excited by complex business problems and enjoy the process of finding and delivering intricate and meaningful improvement for business teams.
You communicate succinctly and effectively with all levels of the organization, including with technical and non-technical stakeholders.
Education & Work Experience:
Bachelor's degree or higher in Computer Science, Information Systems, Business Administration, Finance, Logistics, or related field.
10+ years of experience in TMS/ERP technical roles, including delivering IT projects/initiatives, IT system analysis, It business consultation, and/or IT solution design roles.
5+ years of experience in managing It professionals, including both internal stakeholders and external suppliers/consultants.
Strong TMS/ERP platform experience (Cargowise highly preferred, SAP, NetSuite, Oracle, or similar), with concentration in Finance and Accounting IT.
Service Management and Project Management experience including:
ITIL Foundation (required).
ITIL Advanced.
Agile/Scrum.
PMP certifications.
Other IT experience (preferred):
EDI/API.
BI Dashboard and Reporting Solutions.
CRM, Rate & Quotation Management Systems.
Language Fluency:
English (mandatory).
Mandarin Chinese (mandatory).
$150,000-$170,000 based on education and experience level.
Information Technology Manager
Information Technology Manager Job 6 miles from Jersey City
Manager, Information Technology
The IT Infrastructure and Executive Support Manager is responsible for managing and maintaining the organization's IT infrastructure with a primary focus on reliability, security, and compliance. This role provides dedicated, high-level technical support to all employees , the CEO, family members, and executive team, ensuring secure and seamless technology operations across office and remote environments. Key responsibilities include daily support of IT systems, proactive infrastructure maintenance, and long-term projects in compliance, cybersecurity, and system resiliency. Collaboration with Managed Service Providers (MSPs) is essential to ensure efficient IT service delivery and alignment with industry standards.
Daily Responsibilities:
Daily Responsibilities:
Technical Support and Troubleshooting: Provide daily IT support with a focus on Office365, Teams,SharePoint, Citrix, Azure, Intune, and GoDaddy domain management, ensuring efficient issue resolution and minimizing downtime.
Device Configuration and Maintenance: Configure, maintain, and troubleshoot laptops, MacBook OS, and mobile devices (iPhone) to support optimal performance and reliability for executives and team members.
Hybrid Environment Support: Deliver consistent IT support for users in both in-office and remote settings, assisting with setup, troubleshooting, and ensuring secure connectivity for all employees and other tenants in the office.
White Glove User Support: Deliver responsive, high-priority technical assistance for ad-hoc requests from the CEO, family members, and executive team, ensuring rapid resolution and minimal disruption to their workflow, whenever needed.
Security Monitoring and Incident Response: Actively monitor and respond to security alerts within O365 and related applications, implementing cybersecurity best practices to safeguard data and reduce risks
Long-Term Projects:
Compliance and Disaster Recovery: Lead annual compliance audits and disaster recovery testing,reinforcing systems and processes to ensure business continuity and regulatory compliance.
Cybersecurity and Vulnerability Management: Conduct regular internal vulnerability assessments, coordinating with MSPs to address findings and continuously improve the organization's security posture.
Infrastructure Resiliency Projects: Manage projects focused on infrastructure resiliency, including data backup, redundancy planning, and system upgrades to enhance reliability and operational continuity.
Mobile and Secure Communication Management: Ensure secure communication channels and mobile connectivity for all employees, executive team, and family members, emphasizing data protection and ease of use.
Technical Skills and Experience:
10-12 years of experience in information technology role (previous experience of close interaction
and white glove user support for senior leadership, preferred)
Proficiency in Office 365, Teams, SharePoint, vSphere, Active Directory, Citrix, Windows 10/11, and Azure.
Basic PowerShell scripting experience for automation and routine cybersecurity monitoring.
Hands-on experience in virtualization, cloud infrastructure management, and a strong understanding of cybersecurity practices.
Experience supporting MacBook OS and iPhone, including secure mobile device management.
Availability for off-hours support to address urgent technical or security issues as they arise.
Information Technology Governance Manager
Information Technology Manager Job 6 miles from Jersey City
Core Responsibilities:
Direct IG Operations services, including Data Management, Matter Mobility, and Policy oversight.
Collaborate with leadership and partners to align IG strategies with Firm objectives.
Shape global strategies, policies, and operational processes to ensure compliant, efficient IG services delivery.
Partner with the IG Director on key strategic decisions and team management.
Serve as a liaison to legal and business services stakeholders, ensuring effective technology solutions and support.
IG Operations
Improve and standardize IG services, processes, and best practices across global operations.
Ensure adherence to security policies and address potential breaches with the Security Manager.
Manage vendor relationships and assist with budgeting and resource planning for technology and staffing needs.
Develop and implement strategic global IG programs meeting regulatory, ethical, privacy requirements and retention/disposal protocols.
Foster compliance and user adoption through education and change management strategies.
Data Management
Direct and oversee all aspects of electronic data IG operations by the Data Management team, including Shared Drive management, electronic data migration, provisioning, mailbox management, and data compliance across Electronic Closing Libraries (ECBs), legal opinions, survey assessments, and Firmchargeable number global programs and projects.
IG Policies
Direct and oversee all aspects of IG Policies, including Firm IG Policy advice, IG metrics and reporting, and IG processes, procedures, and best practices.
Liaise with the IG Counsel, including across the Firm's Records Retention Schedules and client clause support.
Qualifications
10+ years experience in a role related to risk management, information governance, records management, or information experience.
Experience coordinating or supervising the work of others.
Exhibit commercial and business awareness information governance expertise and experience in work assignment, work product review, performance feedback delivery, goal setting, and metrics reporting.
Hold an educational background in information technology, legal, compliance, information management, or records management.
Have a working knowledge of regional and global privacy regulations and programs.
Beneficial Qualifications:
Expertise in Legal Document Management Systems (DMS), proficient in iManage Work in a legal setting is a plus
Prior experience using and/or administering major eDiscovery and Legal Hold Process Management platforms, as well as Records Management solutions is a plus
Information Technology Manager
Information Technology Manager Job 6 miles from Jersey City
IT Manager
Compensation: $140k-$170k with bonus opportunity and long-term incentive units
Type: Direct-Hire / Permanent
Introduction
Are you a seasoned IT professional with a passion for innovation and a track record of building robust IT systems? We're looking for an IT Manager to lead and transform the technological landscape of our organization. This role offers a unique opportunity to design and implement IT infrastructure from the ground up while working closely with leadership to drive strategic growth. If you thrive in a fast-paced, high-growth environment and are excited about the challenge of building IT systems that make a meaningful impact, we want to hear from you!
Overview
The IT Manager will play a critical role in managing and scaling the organization's IT ecosystem. This is a hands-on leadership position where you'll oversee everything from infrastructure development to IT security, compliance, and help desk operations. You'll collaborate with leadership to develop a forward-thinking IT strategy while working in a culturally diverse environment in the heart of Flushing, NY.
Key Responsibilities
IT Strategy: Collaborate with leadership to develop and execute a comprehensive IT strategy aligned with business goals.
Infrastructure Development: Build IT infrastructure from the ground up, including network setup, hardware procurement, and software implementation.
Security & Compliance: Establish and maintain IT security protocols, ensuring HIPAA compliance and the protection of PII (personally identifiable information).
Help Desk Operations: Set up and manage an efficient help desk system to support staff and address operational issues.
IT Governance: Oversee IT security, including risk assessment, threat prevention, and incident response.
Project Management: Handle multiple priorities with excellent project management skills, ensuring timely delivery of IT initiatives.
Vendor & Budget Management: Manage IT budgets, vendor relationships, and technology procurement processes.
Training & Support: Train staff on new technologies and best practices while maintaining high availability and performance of IT systems.
Innovation: Stay current with technology trends and identify opportunities to enhance business operations through innovative solutions.
Must-Have Qualifications
Proficiency in Mandarin (written and verbal) is a plus, but not required.
Fluency in English (written and verbal).
5+ years of IT management experience.
Proven ability to build and implement IT systems (hardware and software).
Strong understanding of the Microsoft stack.
Knowledge of HIPAA compliance and experience handling sensitive data (PII).
Familiarity with network operations (routers, switches).
Expertise in IT security protocols and best practices.
Strong leadership and communication skills; people management experience is preferred.
Ability to set up and manage help desk operations.
Preferred Skills
Fluency in Mandarin (written and verbal).
Experience in the healthcare industry or a related field.
Work Arrangement Details
On-Site Expectations: Candidates who can commute to Flushing, NY, three days per week are strongly preferred.
Language Requirements: Communication in the office is primarily in English, and most staff members are bilingual. While a few team members may prefer to communicate in Mandarin, coworkers are available to assist with translation if needed.
Flexibility for Bilingual Candidates: For bilingual Mandarin-speaking candidates unable to commute to Flushing regularly, we are open to candidates based anywhere on the East Coast. In this case, travel to Flushing would not be required.
Role Highlights
Location: Based in Flushing, NY, this role involves working in a culturally diverse environment, supporting the local Chinese community.
Current IT Landscape: The organization has existing IT systems but needs significant enhancement. You'll have the opportunity to assess the current state, create a robust IT plan, and build out the infrastructure.
Team Growth: While initially a standalone role, the IT Manager will be instrumental in expanding the IT team in the future.
Partnership with MSP: Work with a managed service provider for Tier 1 support, handling escalations and strategic IT initiatives.
This is a rare opportunity to join a high-growth organization and take full ownership of its IT landscape. If you're ready to make a significant impact and grow your career in IT management, apply now!
IT Infrastructure and Security Manager
Information Technology Manager Job 6 miles from Jersey City
Full Time
New York, NY (3 days onsite)
Primary Function:
This role would be responsible for the design, implementation, and management of secure, reliable, and scalable IT infrastructure that underpins our business operations. This hands-on role involves designing, implementing, and troubleshooting infrastructure to ensure secure, reliable performance across on-premises and cloud environments while minimizing downtime and enhancing user experience. Key responsibilities include collaborating with cross-functional teams and external partners to drive infrastructure resilience, optimizing cloud costs, and fostering a user-centric approach to technology solutions. Additionally, this role leads, mentors, and develops the Infrastructure Team to achieve operational excellence and align with organizational goals.
Qualifications
The ability to lead a team to be successful and competent. Mentor that team to grow in knowledge and understand of both the business needs and how IT can help them to achieve them.
Be able to explain complex technology issues or solutions to management and/or the business in a way that they can understand it.
A thorough understanding of networking concepts and protocols, proficient in Microsoft and Linux operating systems, security controls and patch management, virtual environments (VMware), Active Directory, Group Policies, Microsoft 365, SharePoint and Intune.
Knowledge of PowerShell, XML, JSON, Active Directory and Cloud Architecture.
Strong knowledge of security best practices and compliance requirements.
Technical understanding of vulnerabilities and how attackers can exploit vulnerabilities to compromise systems.
Experience with digital certificates and disk encryption.
Familiarity with containerization technologies.
Understanding of user-centric infrastructure design concepts.
Hands-on experience in infrastructure implementation, support and maintenance.
Hands-on experience with relevant compliance and vulnerability management technologies such as Nessus, Artic Worf, Qualys and Rapid7.
Strong analysis and problem-solving abilities. Technical eye for details.
Solid teamwork and interpersonal skills with a customer service focus and a solid understanding of ITIL process.
Highly self-motivated and able to work independently with minimal supervision.
Excellent verbal and written communication skills.
Able to manage multiple priorities and complex tasks in parallel.
Work Experience:
The ideal candidate has 10 years of experience in Information Technology Infrastructure and Operation, including supporting a distributed on-premises environment, and cloud platforms such as AWS and Azure, with 5+ years managerial experience.
Experience with supporting multiple remote offices without on-site IT support staff.
Familiarity with information security policies, standards, industry best practices, and frameworks (i.e. NIST).
Education:
Bachelor's degree in computer science or related area, or equivalent experience.
MS Azure, AWS, cybersecurity and other relevant MS, CompTIA, Cisco and VMware certifications are preferred.
Director of Information Technology
Information Technology Manager Job 6 miles from Jersey City
TVM is a fast-growing AdTech company that offers premium digital media space across a national network of screens inside bar and restaurant venues. As a leading digital media platform delivering over 3 billion monthly impressions, TVM is well-positioned to partner with leading brands who are looking for increased visibility and engagement in a social, high-dwell environment.
Position Overview
We are seeking a motivated and experienced hands-on IT Director to oversee IT strategy, infrastructure, and operations. This individual will work closely with executive leadership to align technology solutions with business objectives, enhance internal systems, identify emerging opportunities and ensure smooth and efficient IT operations. The ideal candidate has deep technical expertise and a strategic mindset for leveraging technology to drive the company's success.
Key Responsibilities:
IT Strategy & Leadership: Develop and execute an IT strategy aligned with business goals, prioritizing innovation and growth.
Infrastructure Management: Oversee reliable, secure, and scalable IT systems, including hardware, software, networks, and cloud services.
Cybersecurity: Lead data protection, risk management, and compliance efforts to maintain robust cybersecurity standards.
Technology Integration: Implement new technologies to enhance efficiency, client service, and business growth.
Vendor Management: Oversee vendor relationships, negotiate agreements, and ensure service quality for IT solutions.
Budget Oversight: Manage the IT budget, optimizing resource allocation in alignment with financial goals.
Innovation & Improvement: Stay current with emerging trends and introduce innovative solutions to drive business performance.
IT Policies: Establish documented IT policies, cybersecurity policies, and procedures with the defined review/renewal cycle in alignment with the applicable regulations on the company and industry best practices.
Qualifications:
5+ years professional IT experience.
Bachelor's degree in information technology, Computer Science, or related field preferred.
Experience with building IT systems for fast moving adtech companies or agencies.
Strong understanding of IT systems, networks, cloud computing, cybersecurity, software development, and enterprise architecture.
Excellent communication skills with the ability to convey technical concepts to non-technical stakeholders.
Experience aligning IT strategy with business objectives, driving change, and influencing senior leadership.
Excellent analytical and problem-solving skills with the ability to troubleshoot complex technical issues.
Experience managing mid to large-scale IT projects, with the ability to prioritize tasks and meet deadlines in a fast-paced environment.
Experience with cloud technologies (e.g., Google Cloud, AWS, Azure).
Familiarity with data management, business intelligence, and analytics tools.
Salary Range: $120,000-$150,000 USD
*Individual compensation is determined by skills, qualifications, experience, and location
Benefits
Competitive salary and benefits package
Medical, Dental & Vision Insurance
Paid Time Off & Company Holidays
Opportunities for professional growth and development
A collaborative and innovative work environment
Flexible work arrangements
TVM is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Director of Information Technology
Information Technology Manager Job 15 miles from Jersey City
As the IT Director, you will be responsible for defining and implementing the organization's IT vision and strategy, transforming it into actionable goals. Collaborating with the Leadership Team, you will drive improvements in security, infrastructure, IT systems, and networks. The ideal candidate will lead the IT department with a focus on ERP systems and the activities related to the Business Continuity Program, ensuring the IT roadmap is up to date and that milestones are achieved on time and within budget.
Key Responsibilities
Strategic Leadership
Oversee all IT operations and supervise IT staff and systems.
Develop and implement an IT strategy aligned with the organization's infrastructure, including hardware, information systems, security, and communication systems.
Define and execute the IT roadmap, ensuring timely delivery and adherence to budget.
Business Continuity and Security
Design and implement business continuity protocols to minimize disruptions during emergencies or data loss.
Facilitate IT security audits and investigations to safeguard organizational assets.
Stakeholder Collaboration and Optimization
Work closely with stakeholders to identify business and technology needs and optimize technology usage across the organization.
Foster relationships with external IT vendors and service providers to support organizational goals.
System Implementation and Performance
Oversee the smooth delivery and operation of IT services, including system performance monitoring.
Develop processes and standards for selecting, implementing, and supporting IT systems.
Lead the creation, design, and implementation of ERP system solutions architecture and CRM tools.
Team Leadership and Development
Provide direction, guidance, and training to IT staff, fostering a high-performing team.
Manage midsize to large teams, ensuring alignment with strategic objectives and effective stakeholder influence.
Required Skills and Abilities
Strong leadership and decision-making skills.
Proficiency in the latest IT systems, technologies, and management practices.
Expertise in Microsoft Office Suite or related software.
Excellent communication, interpersonal, and organizational skills.
Job Requirements
Bachelor's degree in Computer Science, Business Information Systems, or a related field.
10+ years of IT experience, including strategic planning and leading IT teams.
Hands-on experience with Cloud platforms, web-based technologies, Electronic Data Interchange (EDI), cybersecurity, and business continuity practices.
Proven success in delivering complex ERP system solutions, including full lifecycle ERP implementations for finance and operations/supply chain.
3-5 years of leadership experience managing midsize to large teams and engaging senior-level management and stakeholders.
Project/program management certification and/or Lean/Six Sigma certification preferred but not required.
This position is ideal for an experienced IT professional with a strategic mindset and a proven track record of leading technology initiatives to achieve business goals.
Senior Manager, ERP Systems
Information Technology Manager Job 7 miles from Jersey City
The Senior Manager in charge of ERP systems, as a core member of the IT group, is responsible for the providing leadership and oversight of the ERP systems across a number of Sparc Group brands. The role will require working closely with the business to understand challenges and problems and solving them proactively. This will also necessitate program managing a number of cross system initiatives and owning them end to end.
Responsibilities:
• Provides strategic and functional leadership for Implementation and management of ERP Systems and its functions in a multi brand environment.
• Maintains strong relationships with business and technology stakeholders and actively collaborates across all levels of the organization
• Managing and Administering various ERPs across multiple brands working in a cross functional team structure to insure data consistency and integrity across systems
• Works with integration and technology teams to understand mapping, ensure delivery and devise highly available solutions for the ERP systems in the landscape.
• Manages project spend and deliverables insuring adherence when Project targets
• Leads continuous improvement exercises to drive effectiveness and efficiency in the Application delivery
• Implements, tests and designs applications insuring business needs are addressed
• Provides Technical guidance, problem solving and leadership for teams
Qualifications:
• Must have 8-12 years of experience leading, managing and supporting ERP systems in a complex Retail environment. Having SAP experience will be a big plus.
• Must have end to end functional understanding of Retail lifecycles from ideation to customer product delivery
• Must have experience with ERP solutions. SAP strongly preferred.
• Must have technical and functional acumen related to project delivery.
• Must be highly organized, and have strong communication skills.
• BS required; MS preferred. 10+ years of progressively responsible IT experience in specialty retail environments, inclusive of 5+ years in IT applications management position.
• A businessperson's perspective and the ability to manage issues rather than tasks
• Understanding of businesses processes and ability to map and define data requirements between multiple systems
• Demonstrated professionalism, courtesy, and tact to others; and display high standards of ethical conduct
• Travel may be required, based on business needs.
• Adhere to regular in-office presence, including to engage in in-person team interaction, meetings and collaboration. Job duties may be performed effectively using the hybrid work program designated by the company.
• Perform other duties as assigned by supervisor as the company retains the right to change duties to this position.
• Must have authorization to work in the United States
Physical Requirements:
• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards.
• Ability to maintain regular and timely attendance consistent with the ADA, FMLA and other federal, state and local standards.
• Ability to remain in a stationary position for up to 8 hours per day
• Ability to constantly operate a computer, other office equipment and look at a monitor for up to 8 hours per day
• Ability to clearly and accurately communicate and exchange information verbally, in writing, or through other means in person, telephonically, or through virtual communication methods
• Ability to reach at or below shoulder level
• Ability to carry equipment, move boxes/samples, etc.
SPARC Group LLC is an equal opportunity employer. We value a culture of inclusion and diversity within our workforce, and are committed to maintaining a workplace free from prohibited employment conduct, including discrimination or harassment on the basis of race, color, national origin, sex, age, religion, disability, genetic information, sexual orientation, gender identity or expression, marital status, domestic partner status, civil partnership, status as a covered veteran, status in the Uniformed Services of the United States, citizenship and any other characteristic protected by law. We are also committed to the full inclusion of qualified individuals in the job application and interview process.
Employees are expected to perform the essential functions of the position satisfactorily. In accordance with the Americans with Disabilities Act (ADA), the Americans with Disabilities Act Amendments Act (ADAAA), and applicable state disability laws, it is the policy of SPARC to provide a reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause an undue hardship. If a reasonable accommodation is required to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact our Human Resources department.
INFORMATION RISK MANAGEMENT LEAD
Information Technology Manager Job In Jersey City, NJ
Our global marketing communications client has a rich 100+ year history of excellence in service and growth predominantly through acquisition. Their portfolio of companies reaches over 1,500 agencies in over 100 countries connected by a parent company dedicated to leveraging their collective and individual offerings.
Role Overview:
Reporting to the Global Managing Director of Governance, Risk and Compliance, the Information Risk Management Lead is responsible for planning, strategy development and execution of Risk Management programs to measure and maintain the effectiveness of the organization's cybersecurity, business resilience and Third-Party Risk. Key to this role is partnering throughout the organization and coordinating with all risk functions (Security, Internal Audit, Privacy, Compliance, Controls) to support the successful achievement of the organization's risk management activities and optimizing operational performance.
The Information Risk Management Lead will evaluate the maturity of the organization's security program and benchmark against leading practices to ensure industry leading approaches, policies, processes, and tools are implemented to mitigate and counter risks and potential threats. This role will advise on cybersecurity, business resilience and Third-Party Risk Management reference architecture leading practices, and test/ensure the effectiveness of controls, as well as assist the global family of agencies, networks, and practice groups in complying with the relevant regulations.
Performing continuous assessment of the organization's global threat landscape, to enhance or implement control processes and tools to ensure more effective risk management. The Information Risk Management Lead will provide management and oversight of a team charged with executing daily functions and strategic initiatives, as necessary.
Key Focus Areas:
• Cyber Risk Management is a key area of focus.
• Supported by a Business Resilience Lead and a Third-Party Risk Management Lead oversee the operational day to day management and contribute to strategic implementations.
• Recruit, retain, and maintain a qualified team of security risk management professionals to protect company assets and support security risk initiatives.
• Apply a deep understanding of general security concepts and methods, including cyber strategy and transformation, cyber risk management, cybersecurity architecture, operations and monitoring, infrastructure and application security, cyber threat management, cloud security, emerging technologies security, cyber regulatory compliance and controls, cyber resiliency and business resilience, incident response and crisis management, data protection and privacy, and third-party risk management.
• Work with leaders of the Governance, Risk and Compliance team to define, publish, and maintain global information security policies and standards, taking into consideration industry standards and frameworks, such as ISO 27001, CobiT, NIST, and others.
• Identify, maintain, and refresh the organization's top risks, and articulate their likelihood, severity and impact using specific purpose Risk Registers.
• Align information security processes with Cyber Security frameworks such as ISO27001, PCI and NIST 800-53 to ensure compliance with stated metrics and documented controls.
• Develop and maintain an operational Cyber Security Risk Framework.
• Support efforts to perform at least annually, risk assessments, and establish a robust risk and compliance program that includes the tracking of risks and findings, creation and implementation of remediation plans, mechanisms for risk acceptance, and escalation procedures.
• Measure compliance with policies and standards as part of assessing the overall cyber risk management capability of the enterprise and develop strategic plans as required.
• Provide active risk data contributions to the Information Risk Management Committee (IRMC) and Risk Sub-committee, which consists of key IT, security, and business stakeholders, to provide strategic direction for the enterprise risk governance.
• Develop risk transparency reporting and communications, with accompanying mitigation plans.
• Investigate, recommend, and follow up appropriate corrective actions for identified security deficiencies and policy exceptions.
• Provide guidance on security controls involving password and access management, segregation of duties, logging and monitoring, data encryption, data backup and recovery, disaster recovery, business continuity management, etc.
• Ensure the information security risk register is properly maintained and ensure that risk issues and other variances including risk acceptance are resolved in a timely manner.
• Oversee entitlement reviews of critical systems to protect the organization's information assets from internal and external threats.
• Provide periodic reporting on information security issues and gaps for compliance with the enterprise information security policies, standards, and procedures among employees, contractors, alliances, and other third parties.
• Coordinate the execution of security governance and assessment control initiatives. Work with Governance, Risk and Compliance leadership while supporting IT and the business regarding efforts to implement and maintain a business continuity and disaster recovery plan for all practice groups and networks across the enterprise.
Qualifications/Experience:
• Subject Matter Expertise in IT Risk and Cyber Security Governance required.
• Subject Matter Expertise in Business Resilience and Third-Party Risk Management is preferred.
• Bachelor's degree required, preferably in computer science, information systems, engineering, business administration, or related field.
• 6+ years of defining Information Security Governance documentation, technical experience in the security aspects of multiple platforms, operating systems, software, communications and network protocols or an equivalent combination of education and work experience.
• Minimum of 5 years of Risk Management, Information Security, IT Auditing, or equivalent experience.
• Demonstrate a strong understanding of the Information Security, IT environment and its impact on business risk.
• Deep understanding of enterprise security tools preferred (i.e., SIEM, vulnerability scanners, firewalls, identity governance and administration).
• Knowledge of common information security management frameworks, such as ISO/IEC 27001, ITIL, COBIT and NIST-800 series.
• Demonstrated understanding of technological trends and developments in the areas of information security, risk management, and business continuity.
• Demonstrated managerial experience, specifically in the administration and management of the information security function.
• People and team leadership experience is needed. There is a team of 9 this person will lead.
• Strong interpersonal skills with the ability to work effectively in a matrixed organization.
• Strong project management skills, technical writing, and presentation skills.
• Ability to rapidly learn and apply advanced and emerging technical security principles, theories, and concepts.
• Experience working in a complex global environment is needed, preferably in one that was moving toward centralization.
• Certified in one or more of the following: ISO27001, CISA, CRISC, CGEIT, CISM, CISSP, CCSK, CCSP, PCI, ITIL.
Skills and Abilities:
• Excellent written and verbal communication skills, interpersonal and collaborative skills, and the ability to communicate security and risk-related concepts to technical and nontechnical audiences.
• Excellent problem solving and analytical skills, individual must be a team player, strategic and analytical thinker, able to think “big picture”, as well as focus on trends and data coupled with industry themes, and able to multi-task on projects.
• Ability to build-out security strategy aligned with business objectives that will continually improve and enhance cybersecurity within the organization.
• Demonstrate the ability to manage multiple projects under strict timelines, as well as the ability to work well in a demanding, dynamic environment and meet overall objectives.
• Possess a strong technology background with the ability to challenge or validate technology decisions from a position of knowledge and experience.
• Possess the ability to rapidly assimilate business strategies, coupled with the insight to seize high impact opportunities by applying creative problem-solving solutions.
• Track record of managing across multiple global locations, with a solid understanding of the challenges and benefits.
• Ability to lead and motivate global cross-functional, interdisciplinary teams to build-out new capabilities and achieve tactical and strategic goals.
IT Administrator
Information Technology Manager Job 20 miles from Jersey City
Platform IT Administrator
Reports To: Vice President of Information Technology
The Platform IT Administrator is responsible for maintaining and monitoring technician equipment, IT systems, and infrastructure across the New Jersey region. This role includes advanced troubleshooting, hardware and software configuration, and collaboration with Managed Service Providers (MSPs) to resolve escalated issues. The position is a direct result of company growth in the region and plays a critical role in ensuring consistent IT operations and compliance with corporate IT policies.
Key Responsibilities
Technician Equipment and Systems
Maintain, monitor, and troubleshoot technician equipment to ensure reliability and minimal downtime.
Onsite IT Support
Provide hands-on IT support for platform operations, resolving hardware, software, and connectivity issues efficiently.
Hardware and Software Deployment
Configure, deploy, and maintain IT hardware, software, and systems to meet company standards.
Collaboration with MSP
Serve as the primary onsite escalation point for MSP-raised issues.
Coordinate timely resolutions and document outcomes for future reference.
Remote IT Support
Provide remote support to shared platforms, assisting with troubleshooting, software updates, and ongoing system maintenance.
Compliance and Security
Ensure IT activities align with the corporate IT roadmap and policies.
Address discrepancies to maintain security and consistency.
Communication and Documentation
Maintain clear and detailed documentation of processes, configurations, and issue resolutions.
Provide timely, effective communication with team members, end users, and leadership.
Position Requirements
Technical Expertise
Strong understanding of Windows Laptops and Windows Server environments (Active Directory, Group Policy, DNS, DHCP).
Proficiency in supporting iOS devices, including configuration, deployment, and troubleshooting.
Hands-on experience with local network hardware (routers, switches, firewalls, access points) and basic network diagnostics.
Proficiency in Microsoft Office365 administration, including Outlook, Teams, SharePoint, OneDrive, and Exchange.
Experience with backup and recovery solutions.
User Support
Proven ability to provide desktop and remote support for hardware, software, and connectivity issues.
Strong troubleshooting and problem-solving skills, with the ability to work independently to resolve complex issues.
Soft Skills
Strong verbal and written communication for end-user support and team collaboration.
Excellent documentation skills for IT processes, issue resolution, and systems management.
Ability to prioritize tasks and work effectively under pressure.
Experience
Minimum of 5 years as a Help Desk Technician or System Administrator.
Education
Bachelor's degree in IT, relevant certifications, or equivalent work experience.
Work Environment
fully onsite; travel between Berkeley Heights & Princeton
Remote support for shared platforms as part of a collaborative IT team.
Availability outside regular business hours for escalations or urgent issues.
This role provides an opportunity to support critical IT infrastructure and operations as part of the company's expanding footprint in the New Jersey region.
Our client acknowledges that equal opportunity for all persons is a fundamental human
value. Each employee and applicant will be considered on the basis of individual ability and merit, without regard to race, color, religion, age, sex, sexual orientation, gender identity, gender expression, pregnancy, national origin, marital status, physical disability, mental disability, medical condition, genetic information, protected military or veteran status, or any other characteristics.
For more job opportunities, follow us at HR Pals & Recruiting Pals: My Company | LinkedIn.
Credit IT Associate
Information Technology Manager Job 6 miles from Jersey City
PRIMARY FUNCTION:
Ideal candidate must have functional and technical knowledge of Bonds and Credit market. Daily IT support of Murex application, project management and development. Interpersonal skills are required as there is constant interaction with Front office and other departments.
Main Responsibilities:
Develop business requirements
Manage day-to-day application / user support group
Lead / assist in module testing / integration effort
Support firm compliance process
Required Skills:
Strong Functional knowledge of financial markets
Knowledge of Murex, murex workflow, datamart, etradepad, simulation
Strong In-depth knowledge (functional and technical) of TRACE
Pre- trade workflow knowledge
Knowledge of Bonds and Credit Market
Knowledge of Unix platform
Must have strong personality, logical and analytical skills
Be detailed-oriented, a quick learner and self-starter
Possess good verbal and written communication skills
Must have strong organization skills
Qualification:
BS or higher degree in CS, MIS, EE, Mathematics or equivalent
5+ years' experience in financial market support role
Experience in working with FO users
VP IT Audit, Risk and Controls Front Office Technology
Information Technology Manager Job 6 miles from Jersey City
MUST come out of Brokerage firm to be considered for interview.
MUST be local to New York City. Hybrid Schedule, at least 4 days onsite
Salary Range: $105k to $185k
No Sponsorship
Ensure the integrity and effectiveness of IT risk management and controls within Front Office IT environment. Collaborate with various stakeholders, including IT teams, internal and external auditors, and risk management groups, to identify, assess, and mitigate IT risks. Extraordinary organizational and communication skills.
Responsibilities:
Provide oversight and challenge of the company's Front Office Technology (FO-IT) IT risk and control environment, encompassing strategy, tools, processes, and regulatory requirements.
Collaborate with IT teams, internal and external audit, and IT Risk groups (e.g., IT General Controls and Compliance, Identity and Access Management, and Third-Party Risk Management) to evaluate existing technologies, processes, and approaches, driving continuous improvement initiatives.
Contribute to the development and implementation of appropriate policies and standards to guide FO-IT technology risk and control monitoring and enhancement efforts.
Cultivate and manage relationships with key stakeholders, effectively communicating expectations regarding project timelines, deliverables, and resource allocation.
Support audit planning and meetings with internal and external auditors, department management, and subject matter experts.
Oversee, track, report on, and escalate (as needed) all audit activities impacting FO-IT, including audit planning, requests, findings, and remediation efforts.
Proactively identify and assess emerging IT risks and vulnerabilities within the FO-IT landscape.
Contribute to the development and enhancement of IT risk reporting mechanisms, providing insightful analysis and recommendations to senior management.
Qualifications:
Basic Qualifications:
Bachelor's degree in computer science, Information Technology, or a related field.
Minimum of 5 years of experience in IT audit, risk management, or information security within the financial services industry, with exposure to trading applications and central IT processes (e.g., Identity and Access Management (IAM), Change Management, IT Operations).
Proven ability to collaborate effectively with internal and external stakeholders, including auditors and regulators.
Strong understanding of IT risk and controls.
Excellent analytical, problem-solving, and communication skills (both written and verbal).
CISSP, CISM, CISA, CRISC
In-depth knowledge of specific trading products, applications, or infrastructure
Experience with financial sector regulatory practices (e.g., FRB, OCC, SEC) and second/third line of defense effective challenge.
Experience performing, documenting, and socializing risk assessments.
Familiarity with ServiceNow, Archer, and SailPoint.
Working knowledge of data analytics and reporting, including key performance indicators (KPIs) and key risk indicators (KRIs) relevant to Front Office IT.
Key Competencies:
Communication and Collaboration: Exceptional interpersonal skills with the ability to build consensus and foster strong relationships across diverse teams.
Analytical and Problem-Solving: Proven ability to analyze complex situations, identify root causes, and develop effective solutions.
Risk Management: Solid understanding of IT risk management principles and practices.
Adaptability and Flexibility: Capable of thriving in a fast-paced environment and adjusting priorities as needed.
VP - IT Fircosoft Product Specialist
Information Technology Manager Job In Jersey City, NJ
Role Description:
The Fircosoft IT Specialist supports the Fircosoft Sanctions screening systems and services within Compliance Technology division for a foreign bank. Sanction screening system ensure the bank
meets all its risk, legal and regulatory responsibilities, and obligations in connection with Sanctions Screening, Know Your Customer (KYC) and Anti-Money Laundering (AML). You should be fully knowledgeable of Fircosoft filtering software and will collaborate with the business and other support groups by addressing production issues, answering inquiries, updating new sanctions lists and performing system upgrades. You will be primarily transaction focused with a strong tactical core that requires exercising discretion and independent judgment to resolve challenges, communicate effectively, and to achieve the business teams' goals. This role requires the technical knowledge to tune and implement Fircosoft.
Role Objectives:
Plan, design, develop/implement code/configuration for Fircosoft applications (Firco Continuity and Firco Trust).
Perform analysis to determine and verify business requirements, flows and deliverables for projects.
Troubleshoot issues in all the environments and perform root cause analysis.
Maintain high customer satisfaction through the delivery of high quality and timely solutions. to problems. These are mission critical systems that need a high degree of error-free reliability.
Monitor and provide application support for Dow Jones Factiva list.
Communicate effectively and pro-actively with business users, support teams, vendor, and all stakeholders.
Create and execute test cases and scripts for testing of changes and releases.
Upgrade system software working in conjunction with users.
Qualifications and Skills:
Proven hands-on experience with real-time payments and Fircosoft Sanction Screening (Firco Continuity and Firco Trust).
Proven hands-on experience working with Firco Utilities FMM, FML, FUM, FFFClassic etc.
Hands-on experience with Firco Continuity V6 upgrade.
Strong knowledge and experience with sanctions screening, AML transaction monitoring and other compliance functions.
Bachelor's Degree in Computer Science or a related discipline and/or at least (5) years' experience in implementing technologies and/or vendor platforms to service business needs.
Demonstrated experience with development, system design and integration.
Experience in UNIX and Windows shell scripting for process automation.
Experience with SQL scripting (Oracle, MS SQL).
Experience working with Scheduling software tool (TWS etc.), File Transfer process (MQFTE etc.) is a plus.
Experience in waterfall and agile development.
Excellent verbal and written communication skills with ability to articulate concepts and ideas to diverse audiences.
The right individual will have experience within financial services and understand the business criticality of a production environment for payments.
This is a Hybrid role and will require in-office presence a few days a week.
IT Imaging Analyst
Information Technology Manager Job 18 miles from Jersey City
Saint Joseph's Medical Center in Yonkers, New York is seeking an IT Imaging Analyst in its Radiology Department. You will work in collaboration with an exceptional Leadership team and multi-disciplinary teams.
The IT Imaging Analyst will provide technical support of applications, Cerner, Siemens PACS, Study cast and other department medical imaging related applications, and vendor coordination, as well as the applications integration with existing EMR software.
Responsibilities
Analyze, automate, and assist with the integration of new applications.
Must have two years' experience with PACS administration.
Minimum one year experience with other Radiology reporting and database management applications.
Expertise in Microsoft Office products.
Knowledge of hospital operating policies and procedures.
Qualifications - High School Diploma or Equivalent; Bachelor's Degree Preferred
Base Salary: $110k
We offer a competitive salary and comprehensive benefit package.
Saint Joseph's Medical Center is an equal opportunity employer.
For consideration, please email your resume to: ***************************
IT Support (Major Incident / ITIL) [77018]
Information Technology Manager Job 22 miles from Jersey City
Onward Search is unable to support 1099 / Corp-to-Corp or Independent Contractor arrangements at this time. All contractors will be paid as W2 employees.
Top Skills Needed:
Major incident experience
change management
strong ITIL background
service now
• Provide monitoring and problem management for Tiffanys Technology Services team
• Engage IT resources for problem management processes and reporting of all events on a daily, weekly and monthly basis
• Analyze and organize all reports that will provide value to support and development groups.
• Maintain GPM service level commitments with specific emphasis on alert management, process flow, problem management, incident management, communication, customer service, and system and application reliability
• Maintain and document new and existing GPM processes and procedures
• Perform monitoring, deployment, and support activities for the production ecommerce environment while maintaining business partnerships with outside service providers and internal groups
Information Technology Analyst
Information Technology Manager Job 19 miles from Jersey City
IT Systems Analyst/Administrator
Schedule: 4 days onsite, 1 day remote, 8:00 AM - 5:00 PM
Type: Contract (potential for direct hire)
We are seeking a highly skilled and self-motivated IT Systems Analyst/Administrator to join our team. This individual will support both operations and administrative staff, focusing on maintaining desktop and server systems, supporting networks, and ensuring smooth IT operations in a manufacturing and corporate environment. The ideal candidate will have a blend of technical expertise and leadership skills, with the ability to problem-solve independently and work effectively in ambiguous situations.
Key Responsibilities:
System Administration: Manage and maintain Windows and Linux servers, including hardware, operating systems, and virtual environments.
User Support: Provide help desk support, troubleshoot hardware/software issues, and manage user accounts (Active Directory and group administration).
Network and Security: Oversee network hardware, backups, and patching. Implement and monitor security measures, including remediation of vulnerability scans.
Documentation and Process Management: Develop and maintain technical documentation, create shell scripts, and streamline IT processes.
Manufacturing Support: Provide technical support for manufacturing OT environments, including CAD and MES applications.
Collaboration: Communicate effectively with internal customers, engineers, and global IT teams to address IT needs promptly.
Top Skills:
Windows hardware and software troubleshooting
Active Directory administration and group policy management
In-depth experience with server and workstation hardware maintenance
Preferred Skills:
Compliance-focused and detail-oriented
Calm and composed under pressure, with strong problem-solving abilities
Familiarity with manufacturing environments and shop floor applications
Technical Requirements:
Expert-level experience with Windows Server (2016 or greater) and VMware ESXi (7 or higher)
Proficiency in Linux administration and command-line scripting (Red Hat or similar distributions)
Hands-on experience with backup solutions like Veeam or Veritas
Proficiency with Microsoft 365, SQL Server, and Exchange
Familiarity with networking technologies (VLANs, Cisco IOS, firewall setup, etc.)
Qualifications:
8-10 years of IT experience, preferably in manufacturing environments
Bachelor's degree in Computer Science or a related field (or equivalent experience)
Certifications such as MCSE or CompTIA Server+ are a plus
Soft Skills:
Strong leadership and independent problem-solving abilities
Advanced customer service skills and excellent communication
Ability to handle ambiguous situations and adapt to changing priorities
This role offers a collaborative, professional environment in a corporate office and manufacturing setting. Candidates with a proactive attitude and a diverse technical skill set will excel in this position.
Information Technology Analyst
Information Technology Manager Job 6 miles from Jersey City
Job Title: Information Technology Analyst
Shift: Day
Duration: 5+ Months
Pay Range: $25/hr - $27/hr
Education: Bachelor's (R)
Required: 1 - 2 years' experience
Skills: Excellent analytical, problem solving, written and verbal communication skills
Job Description:
Provide first-level technical support for hardware, software, and network-related issues.
Troubleshoot and resolve system errors, application malfunctions, and connectivity problems.
Assist in implementing, testing, and deploying new systems or software updates.
“Pride Health offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts with preferred vendors”
Project Manager, IT Security, Compliance
Information Technology Manager Job 9 miles from Jersey City
The Project Manager, IT Security, Compliance & Architecture is responsible for the coordination and delivery of IT Security, Compliance and Architecture projects. Reporting to the Executive Director of Security, Compliance & Architecture, the incumbent provides extensive, broad-based technical program and project coordination for both regional and global based initiatives.
This leader is responsible for effectively delivering business results by championing a culture of accountability and consistent project and program management practices. Primary stakeholders include IT Security and Compliance team members, Infrastructure team members, various IT and Finance teams, as well as managed service providers.
Responsibilities
• Project / Program Management - Achieve desired business outcomes by leading complex cross-functional programs consisting of multiple workstreams.
• Collaboration - Effectively direct workstream leads to deliver and meet program objectives. Demonstrate leadership, partnership, and collaboration; motivate and inspire cross-functional program teams.
• Create Clarity and Solutions - Embrace and clarify murky business problems; lead discovery to define objectives and design programs to achieve them.
• Measurement & Reporting - Define and regularly report on program metrics and measurement.
• Drive Alignment - Ensure all stakeholder parties are appropriately informed and aligned. Surface decision points and mis-alignment; proactively seek out and manage objections and competing perspectives.
• Manage Risk - Continuously monitor project or program risk and issues and ensure appropriate risk communication, escalation, and risk mitigation plans are in place.
• Optimize - Drive continuous improvement; challenge the status quo and proactively identify gaps and opportunities.
• Financial - Assist with documenting and maintaining financial information to support operational budgets of over 20M and project budgets of 5M-10M.
Job Requirements
• Project Management
o Experience leading teams across multiple time zones and of diverse cultures to drive results for multiple projects across several functional areas.
o Experience in project planning, development, and delivery.
o Experience managing projects in collaboration with external partners such as managed service organizations, technology vendors, and consulting companies.
• Communication, Organization and Issues-Resolution Skills
o Excellent interpersonal and communication skills. Influential networker with a collaborative mindset and strong customer-centric focus.
o Ability to plan, organize, prioritize, and work effectively in a fast paced and dynamic environment.
o Proven problem solver who takes ownership and is driven by a sense of exigency, timely resolution, and keen attention to detail to execute successfully under time and resource pressures.
• Desirable Knowledge and Experience
o Experience with managed services in an onshore/offshore model highly preferred.
o Pharmaceutical experience preferred. Experience with Good Practices (GxP) and General Data Protection Regulation (GDPR) for Cloud infrastructure qualification and validation.
• Work Experience and Education
o An undergraduate or postgraduate degree in computer science, information science, management information systems, or business administration or a related field or equivalent experience relevant to this position.
o Minimum of 10 years related work experience.
• Information Technology Experience
o 8+ years of overall experience in information technology and 3+ years as a Technical Program Manager.
o 2+ years of experience in technical leadership roles for enterprise-scale application architecture and delivery.
o ITIL Foundation certified with strong understanding of the ITIL framework.
• Leadership and Teamwork
o Strong track record of effective cross-functional team collaboration and execution.
o Innovative, consultative mindset and approach to effectively drive the organization's digital business strategies and transformation.
o Effective leadership skills, including team and consensus building and the ability to balance team and individual responsibilities.
Provider Network Specialist I
Information Technology Manager Job In Jersey City, NJ
You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you'll have access to competitive benefits including a fresh perspective on workplace flexibility.
Position Purpose: Perform duties to act as a liaison between providers, the health plan and Corporate. Perform training, orientation and coaching for performance improvement within the network and assist with claim resolution.
Serve as primary contact for providers and act as a liaison between the providers and the health plan
Conduct monthly face-to-face meetings with the provider account representatives documenting discussions, issues, attendees, action items, and research claims issues on-site, where possible, and route to the appropriate party for resolution
Receive and effectively respond to external provider related issues
Provide education on health plan's innovative contracting strategies
Initiate data entry of provider-related demographic information changes and oversee testing and completion of change requests for the network
Investigate, resolve and communicate provider claim issues and changes
Educate providers regarding policies and procedures related to referrals and claims submission, web site usage, EDI solicitation and related topics
Perform provider orientations and ongoing provider education, including writing and updating orientation materials
Ability to travel
Performs other duties as assigned
Complies with all policies and standards
Education/Experience: Bachelor's degree in related field or equivalent experience. 0-2 years of provider relations or contracting experience. Knowledge of health care, managed care, Medicare or Medicaid. Bachelor's degree in healthcare or a related field preferred. Claims billing/coding knowledge preferred.
Licenses/Certifications: Current state driver's license.
Pay Range: $22.36 - $38.07 per hour
Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law. Total compensation may also include additional forms of incentives.
Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.
Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act