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Information technology manager skills for your resume and career
15 information technology manager skills for your resume and career
1. Customer Service
Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.
- Performed team performance evaluations, implemented corrective action and/or provide improvement recommendations and pro-actively promoted company culture for outstanding customer service.
- Demonstrated excellent customer service skills providing desktop and application support to corporate users at all levels of employment in the organization.
2. Project Management
- Incorporated project management and SDLC methodologies to define requirements, specifications, development direction, and implementation for numerous web-based projects.
- Developed professional development training strategy; coached team on quality assurance and project management methodologies; how to achieve customer excellence.
3. Database
A database is a collection of data and information which makes it easy to view, access, and manage. Databases save a lot of time and can store huge amounts of data. Databases make sorting data easier and stores it in certain fields which narrows the searching criteria. A database usually contains tables, graphs, and columns to display data.
- Coordinated data recovery with business development staffs, Database Administrators, and LAN Administrators weekly in preparation for major disaster.
- Managed the IT-related staff that fulfilled database administrator responsibilities and resolved all desktop and laptop issues throughout the company.
4. Network Infrastructure
- Proposed and implemented network infrastructure/telecommunications projects that increased computing environment stability.
- Traveled to Nigeria twice and trained university computer technicians and programmers; consulted on university network infrastructure and Internet connectivity proposals.
5. SAN
SAN abbreviation for storage area network is a computer network that provides storage access.
- Designed high availability and disaster recovery environment for the virtual infrastructure using SAN replication and snapshot technology.
- Provided robust technical support for 5 Northern California lifestyle magazines including San Francisco Magazine.
6. SQL Server
- Designed and managed all high-availability solutions, including server load balancing and Microsoft SQL Server Database Mirroring.
- Managed conversion of Line-of-business application from Visual FoxPro database to SQL Server 2005.
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The ability or procedure by which an organization regains its access and control over its IT framework after an unwanted disaster such as natural calamity or a cyberattack.
- Developed centralized backup solution incorporating off-site disaster recovery solution.
- Established a Disaster Recovery Plan and managed all aspects of Y2K remediation projects that minimized the overall disruption to critical operations.
8. Technical Support
Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.
- Provided technical support for Hotel System Video on Demand and Digital Commercial Insertion systems running various proprietary hardware and software platforms.
- Directed and managed technical support vendors and software developers in ongoing network /systems infrastructure and application installation and upgrade projects.
9. ITIL
- Followed ITIL Principles and incorporated a Service Management Plan to document procedures for downtime, and developed solutions and preventative measures.
- Implemented security policies, recommended solutions to optimize customer service ITIL standards and collaborated with management establishing strategic objectives.
10. Switches
- Standardized all distribution centers with Cisco Switches and Motorola wireless networks.
- Installed and configured over 100 RuggedComm layer three network switches for MCDOT and the cities of Peoria, Mesa and Surprise.
11. SOX
- Monitored application and infrastructure remediation activities related to SOX and PCI as identified by Internal Audit, Legal and Security.
- Designed and implemented internal process and conducted internal audit monthly and annually to meet SOX requirements.
12. ERP
Enterprise Resource Planning (ERP) is computer software used by major corporations and organizations for conducting their management and accounting tasks efficiently. ERP systems bind different business processes with each other allowing smoother flow of data between them resulting in swift project assessment and completion.
- Designed and implemented VoIP call center telephony system incorporating current ERP system automating inbound phone routing and client records.
- Maintained ERP system including troubleshooting, relationship management, contract negotiation, and new system proposal and comparison.
13. VoIP
- Spearheaded VoIP project overhauling the firm s legacy telecommunications platform contributed directly to a 15K telecommunications reduction annually.
- Designed and implemented VOIP phone system which integrated voice communication between four offices and lowered telecommunication costs.
14. Troubleshoot
Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.
- Maintain and troubleshoot 150+ computers and peripherals, electronic and physical inventory including all computers and software licenses.
- Supported internal support groups and vendors to effectively troubleshoot all customer impacting issues.
15. PC
- Centralized workstation shipping and receiving logistics for Duke Energy system wide PC leases distribution logistics consisting of approximately 24,000 workstations.
- Administered an Oracle database and provided PC hardware/software support in a research environment.
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What skills help Information Technology Managers find jobs?
Tell us what job you are looking for, we’ll show you what skills employers want.
What skills stand out on information technology manager resumes?
Dale Musser Ph.D.
Associate Teaching Professor, University of Missouri
-Past accomplishments in delivering results while working with others
-Technical skills in target areas for job. The hottest areas right now: machine learning, large scale apps, and autonomous systems.
What soft skills should all information technology managers possess?
Ehsan Sheybani Ph.D.
Professor, University of South Florida
What hard/technical skills are most important for information technology managers?
Ehsan Sheybani Ph.D.
Professor, University of South Florida
What information technology manager skills would you recommend for someone trying to advance their career?
Matthew Liotine Ph.D.
Clinical Professor and Director of Master of Science in Supply Chain and Operations Management, University of Illinois at Chicago
What type of skills will young information technology managers need?
Peter Dordal Ph.D.
Director for Information Technology, Loyola University Chicago
IT students entering the business world will need to know how to get the maximum leverage out of business systems. In many cases, this will mean writing their own specialized queries to extract the precise business intelligence needed; general-purpose "canned" queries just won't cut it. They will need a broad understanding of what software can accomplish for the enterprise and how to deploy new software effectively; this applies to software used in the office as well as to software used in manufacturing and shipping. And they will need to understand how to lease storage and computing resources from the cloud to meet not only predictable, long-term demands but also sudden short-term business projects.
Students working in database administration and management will need to be able to manage much larger volumes of data than a few years ago. They will need to be familiar with the great variety of new databases in order to pick the best tool for the job.
Students working in network management will need to be able to ensure that everyone has the bandwidth and server access they need, as those demands expand to include extensive video, low-latency real-time connectivity, and the regular transfer of huge amounts of data.
Students in cybersecurity will need to be fully acquainted with all the recommended best practices. However, they will also have to be able to anticipate and guard against potential new vulnerabilities. "By the book" protection is no longer sufficient.
List of information technology manager skills to add to your resume
The most important skills for an information technology manager resume and required skills for an information technology manager to have include:
- Customer Service
- Project Management
- Database
- Network Infrastructure
- SAN
- SQL Server
- Disaster Recovery
- Technical Support
- ITIL
- Switches
- SOX
- ERP
- VoIP
- Troubleshoot
- PC
- Computer System
- SharePoint
- Business Processes
- Application Development
- Linux
- Desktop Support
- VMware
- HR
- Lan
- Direct Reports
- Management System
- Windows Server
- VPN
- ISO
- Phone System
- HIPAA
- PCI
- Firewall
- POS
- Unix
- SDLC
- Network Security
- OS
- Workstations
- TCP/IP
- DNS
- SLA
- User Support
- Vendor Relationships
- Enterprise Architecture
- Software Applications
- Citrix
- Mac
- QA
Updated January 8, 2025
