Top Information Technology Manager Skills

Below we've compiled a list of the most important skills for an Information Technology Manager. We ranked the top skills based on the percentage of Information Technology Manager resumes they appeared on. For example, 7.7% of Information Technology Manager resumes contained Customer Service as a skill. Let's find out what skills an Information Technology Manager actually needs in order to be successful in the workplace.

The six most common skills found on Information Technology Manager resumes in 2020. Read below to see the full list.

1. Customer Service

high Demand
Here's how Customer Service is used in Information Technology Manager jobs:
  • Demonstrated excellent customer service skills providing desktop and application support to corporate users at all levels of employment in the organization.
  • Replaced labor intensive Order-to-Cash HP system with Atlanta Based Systems distributed systems for more efficient production management and improved customer service.
  • Performed team performance evaluations, implemented corrective action and/or provide improvement recommendations and pro-actively promoted company culture for outstanding customer service.
  • Coordinated operational budget requirements and expectations for 51 manufacturing facilities, 7 distribution centers, and 20 sales/customer service offices.
  • Researched and installed integrated customer relationship management system, improving customer service and integrating marketing efforts with sales activities.
  • Managed associates within the Information Technology Operational area to work effectively in a strong customer service/team oriented environment.
  • Communicated line of business mission critical elements and customer service operating requirements to multiple service providers and vendors.
  • Established credibility for IT Department through development and application of short- and long-term strategies significant customer service improvements.
  • Performed consultancy work; developed, supported and integrated customer service applications with other systems and applications.
  • Maintained high availability of all applications, 24/7 network connectivity, security and customer service excellence.
  • Managed application development activities for client/server based clinical, EMR, financial and customer services applications.
  • Received Client Service Awards for outstanding internal customer service by exceeding client expectations under extreme deadlines.
  • Corresponded with various group managers to ensure Customer Service and Service Level agreements exceeded customer expectations.
  • Managed and motivated team of technical engineers, delivering superior customer service in fast-paced environment.
  • Implemented document management system, reducing costs, improving customer service and improving employee productivity.
  • Managed all aspects of customer service, including training and in-person and telephonic troubleshooting.
  • Improved team member engagement and morale resulting in improved customer service and team productivity.
  • Develop and implement strategic plans to optimize plant operations and improve customer service metrics.
  • Key accomplishments include enhancing customer service and satisfaction through service and support improvements.
  • Provide superior customer service to ensure positive relations and to support company objectives.

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2. Computer Hardware

high Demand
Here's how Computer Hardware is used in Information Technology Manager jobs:
  • Maintained and administered computer networks and related computing environments including computer hardware, system software, applications software and all configurations.
  • Administer several internal web servers including Computer Hardware web server/site and was instrumental in implementing and creating internal HR web server/site.
  • Directed the integration of Information Technology operations, computer hardware, operating systems, communications software development and data processing.
  • Directed project for physical to virtual server migrations that resulted in lower overhead and increased efficiency of computer hardware.
  • Evaluate and apply new computer hardware and software technologies and educate users/management regarding the benefits of such improvements.
  • Evaluate existing systems and make recommendations for upgrades or replacement equipment of communications as well as computer hardware.
  • Analyzed and performed computer hardware and troubleshooting; diagnosed and resolved complex computer hardware and software application problems.
  • Provided technical leadership for computer hardware and application software resulting in cost savings and improved operational efficiency.
  • Provided leadership, technical expertise and management of software, computer hardware and related equipment.
  • Retained accurate and efficient record keeping of all company computer hardware and software inventory.
  • Arranged for procurement of all computer hardware/software/supplies Control/Manage the inventory of all equipment.
  • Supervised the maintenance of all company computer hardware, software and telecommunications equipment.
  • Led four-person office team providing computer hardware/software support to 600+ personnel.
  • Supervised operations for Y2K conversion for computer hardware and software development.
  • Provided customer services related to computer hardware and software problems.
  • Recommended and purchased several generations of computer hardware and software.
  • Performed troubleshooting of general computer hardware and software errors.
  • Maintain computer hardware/software support for networked computers and servers.
  • Designed and implemented a global computer hardware purchasing program.
  • Managed strategic direction for computer hardware and software systems.

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3. Infrastructure

high Demand
Here's how Infrastructure is used in Information Technology Manager jobs:
  • Reviewed system development life cycle and infrastructure, effectively uncovered material weakness in the refineries credit management and petroleum products distribution.
  • Participated on team charged with enhancing reliability of Nationwide agents' technical infrastructure, improving agent effectiveness in servicing customer base.
  • Provided technical expertise for deployment of Exchange Server in conjunction with project management to rebuilding the RTS organization's messaging infrastructure.
  • Monitored application and infrastructure remediation activities related to SOX and PCI as identified by Internal Audit, Legal and Security.
  • Conducted routine audits of Windows infrastructure systems for compliance with established standards, policies, configuration guidelines and procedures.
  • Created proprietary applications for claims processing, creating a database infrastructure linked via satellite to enable communications with GM.
  • Strengthened stability of technical infrastructure by executing new disaster recovery plan that included weekly off-sire backup tape rotation.
  • Directed and coordinated all aspects of ground-up modernization and optimization of technical infrastructure for FMHC and associated businesses.
  • Employed $5MM yearly budget and skillfully ensured network availability during tripling of infrastructure and client servicing responsibilities.
  • Manage worldwide information technology operations encompassing technology support/infrastructures, technology research, and implementation and productivity issues.
  • Teamed with cross-department professionals on decommissioning of Miller Brewing Company related infrastructure valued at $17 million.
  • Developed proposals for enhancements and updates to technical infrastructure to predict and prevent end user technical issues.
  • Plan and implement additions, deletions and major modifications to the supporting corporate information technology infrastructure.
  • Implement disaster recovery strategy for infrastructure data in accordance with industry best practices and business feasibility.
  • Provided leadership and guidance for business operations and management of infrastructure, and validated system implementations.
  • Provide oversight and direction to businesses and individuals working to complete data and communications infrastructure.
  • Create network solutions and infrastructure for multiple office locations to manage complex storage computing necessities.
  • Established new T1 communications and secure connectivity between added remote sites and existing infrastructure.
  • Recommend information technology infrastructure improvements for the company and customers using Anasazi Software.
  • Redesigned and implemented the network topology, data and voice infrastructure and security.

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4. Information Technology

high Demand
Here's how Information Technology is used in Information Technology Manager jobs:
  • Act as primary liaison with high management regarding all information technology activities, policy development, policy implementation and policy reinforcement.
  • Conducted annual staff performance reviews and provided recommendations to the Vice President of Information Technology to ensure maximum productivity and efficiency.
  • Developed, implemented and managed the company's Information Technology strategic plan maximizing effectiveness of corporate technology resources and personnel.
  • Presented architectural concepts and goals to diverse groups from Executive level management to direct reports and other non-Information Technology employees.
  • Evaluated adequacy and revised information security policy, standards, and procedural guidance of information technology systems and COMSEC operations.
  • Developed and maintained information technology systems including financial management, human resources, library management, telephones and network infrastructure.
  • Recommend information technology strategies by evaluating trends, researching new products, anticipating requirements of new and existing clients.
  • Directed daily operations of Information Technology Department, including internal computer support for all Employee workstations and server configuration.
  • Managed the development, implementation, installation, and operation of information technology and telecommunication systems for the organization.
  • Submitted systems accreditation in accordance with Department of Defense Information Technology Security Certification & Accreditation Process (DITSCAP).
  • Developed technical documents, service agreements, outlines, and budgets for information technology projects and business continuity plans.
  • Develop and implement information technology policies and procedures for security, architecture, disaster recovery, standards and purchasing.
  • Functioned as pure technical manager in the Data Processing function and hands-on technician/manager in the Information Technology function.
  • Performed extensive research to determine the organization's long-term information technology needs for both hardware and software acquisitions.
  • Improved inter-department collaboration through the implementation of standard information technology processes and applications bridging multicultural and technical gaps.
  • Coached, mentored and trained eight individuals who were successful in obtaining highly sought after Information Technology certificates.
  • Spearhead strategic planning, budgeting for information technologies, and coordination and integration of all information technology matters.
  • Provide guidance and support to key business resources regarding Information Technology solutions in order to meet business objectives.
  • Partnered with the global Knowledge Manager for the implementation of effective Information Technology in all international Fitch Studios.
  • Revamped the entire Water System information technology function including network infrastructure, computing hardware, and enterprise applications.

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5. Remote Access

high Demand
Here's how Remote Access is used in Information Technology Manager jobs:
  • Improved network security both internally and externally through management of remote access, exchange server management and implementation of telecommunication solutions.
  • Led architecture initiatives to develop enterprise architectures for Identity Management (Centralized Authentication and Authorization System) and Remote Access.
  • Developed remote access connectivity strategy to office resources for disaster recovery scenarios while supporting network security and appliance operations.
  • Managed installation and implementation of VoIP; created Disaster Recovery Plan including remote access from corporate HQ in Kentucky.
  • Configured network administrator remote access in order to provide on- or off-site network management and end-user support.
  • Directed all online security functions for remote access, membership confidentiality, data integrity and intrusion detection.
  • Implemented server monitoring, established security policies, and administered wireless and remote access for all locations.
  • Managed project and implemented Microsoft Small Business Server environments to include corporate and remote access.
  • Replace existing remote access dial out/in capabilities with a new Communications Server with increased security.
  • Revamped existing systems, implemented/recovered failed ERP, created remote access and central network connectivity.
  • Devised and implemented a remote access solution, including configuration LAN/WAN and VPN implementation.
  • Standardized remote access & privileged access using Active Directory & Two Factor Authentication.
  • Delivered a standardized platform that enabled remote access for outsourced contact center personnel.
  • Implemented Tarantella network solution providing company remote access to important system applications.
  • Utilized Check Point Firewalls to ensure security and remote access connectivity.
  • Implemented RSA SecurID two-factor authentication for remote access and server administration.
  • Expanded remote access to company information while maintaining security.
  • Installed and configured security camera systems for remote access.
  • Installed Windows Terminal Server to handle remote access authentication.
  • Implement network and remote access security procedures.

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6. Database

high Demand
Here's how Database is used in Information Technology Manager jobs:
  • Digitize analog video and photography archive, along with establishing and maintaining database and file backups to preserve archive integrity.
  • Downloaded large amounts of data from various telecommunication companies; produced a wide variety of reports utilizing database functionality.
  • Maximized efficiency and Productivity by Recommending procurement of new equipment and the establishment of an internal troubleshooting database.
  • Performed all duties related to system administration and database administration on a variety of open-source and proprietary platforms.
  • Maintained data security and ensured the integrity of any customer and domain information added to the database.
  • Performed all aspects of data and database administration programming including hardware and software evaluation/installation and performance tuning.
  • Spearhead information technology projects to update and enhance the effectiveness of medical practice's database systems.
  • Supported the integration of database modules with customers/vendors, building of materials, accounts receivable/inventory.
  • Designed and successfully implemented a Microsoft Access database to efficiently process dental and medical claims.
  • Transcribed all corporate documentation into an electronic format and developed an historical document database.
  • Provided strategic and technical leadership in development of databases and applications for engineering systems.
  • Manage database production including developing, supporting & maintaining Access 200x database applications.
  • Implemented and maintained equipment inventory database for all equipment and product inventory level.
  • Developed a database driven web application used as a repository for technical publications.
  • Established cost-effective technical infrastructure for a small but growing database marketing services team.
  • Planned and implemented first sector-wide (Ship Systems) consolidated database administration operations.
  • Maintained and upgraded Council's database technology, acting as Database Administrator.
  • Centralized server management, data storage, backup, and database//systems administration.
  • Developed a database management solution for landscape architects by utilizing FoxPro programming.
  • Performed Database system installs and administration for Oracle running under windows environment.

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7. SQL

high Demand
Here's how SQL is used in Information Technology Manager jobs:
  • Developed custom web-based SalesLogix integrated software applications using ASP and Microsoft SQL database for customer online community.
  • Project management of application conversion from Access to SQL Server 7 database utilizing application developers consultants.
  • Created custom reports utilizing SQL to assist in resolution of inventory control issues
  • Migrated company website from legacy content manager to ColdFusion with MySQL databases.
  • Leverage technical proficiency in installing and configuring SQL server and its components.
  • Performed Audit Logging using SQL Server Audit and Database Audit Specification.
  • Programmed data exchange for exported information from FileMaker to MySQL.
  • Provided and assisted Microsoft SQL Database maintenance when required.
  • Migrated database server to redundant SQL server environment.
  • Developed SQL database working with third-party programmer.
  • Manage Microsoft SQL database administration.
  • Worked with SAP and TATA technologies to deploy SAP R3 with AFS on Windows and SQL servers with 3 system landscape.
  • Configure and enable Automatic Database Diagnostic Monitor and Automatic Shared Memory Management features for retrieving ADDM Reports Using SQL and EM.
  • Install, configure and maintain Microsoft corporate applications such as SQL, SharePoint, Exchange, Project Server and BizTalk Server.
  • Developed in C#.net and SQL Server 2005, the system has the same characteristics of the system mentioned above-.
  • Acted as liaison between corporate management and SQL programmers during customization of the Accounting, job tracking, and timekeeping systems.
  • Set up and maintained Windows NT domain servers, Exchange email, SQL, web, and file and print servers.
  • Designed and deployed Intranet utilizing Microsoft Server 2000, IIS, SQL 2000 Server, ASP, and COM/DCOM technologies.
  • Adjusted MS SQL server to make better use of resources properly calculating SAN Disk IO as well as Network throughput.
  • Designed and supervised development of over 22 custom applications and over 100 SQL Server tables and views to augment MES.

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8. Backup

high Demand
Here's how Backup is used in Information Technology Manager jobs:
  • Developed centralized backup solution incorporating off-site disaster recovery solution.
  • Created and tested disaster recovery plan encompassing written documentation of servers/workstations, switches and backup and restore procedures of critical software.
  • Managed the internal infrastructure landscape for all Adjoined offices including network topology, servers, deployment and backup/retention strategies.
  • Implemented Vision Solutions Double-Take, safeguarding critical Nautilus Reporting system from backup redundancy and providing efficient system administration.
  • Make recommendations to purchase hardware and software, coordinate backup system installation and provide backup recovery.
  • Redesigned backup and disaster recovery strategies to increase integrity and reduce recovery point and time objectives.
  • Negotiated electrical service contracts providing generator backup power while reducing annual electrical costs by 25%.
  • Consolidated systems to optimize data storage, identified redundant information and streamlined backups.
  • Designed a backup system and documented entire network to prevent any further complications.
  • Perform daily tape backups and weekly backups to ensure disaster recovery plans effectiveness.
  • Develop and test backup and recovery solutions in accordance with disaster recovery plan.
  • Maintain data backup integrity and keep current Contingency&Disaster Recovery plans.
  • Implemented Disaster Recovery and off-site storage of backups before becoming corporation policy.
  • Ensured data integrity and security by implementing regular maintenance and backup schedules.
  • Performed day-to-day administration functions, backup and restoration, file server maintenance.
  • Deployed business continuity plans and implemented backup and disaster recovery processes.
  • Implemented backup and recovery policy and procedures of key data elements.
  • Supervised project for backup and Disaster Recovery to a remote location.
  • Provide a system for systematic server backups and emergency recovery.
  • Created initiative to improve server backup plan and Disaster Recovery.

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9. Recovery Procedures

high Demand
Here's how Recovery Procedures is used in Information Technology Manager jobs:
  • Re-organized and documented all technology documentation and SOP's including disaster recovery procedures, backup procedures, and EDI processing.
  • Restructured MIS department and established best practices security, systems redundancy, backup and disaster recovery procedures 6.
  • Developed data backup, archiving as well as Disaster Recovery procedures to minimize corporate downtime under emergencies.
  • Coordinated disaster recovery procedures; regularly installed front-end software updates; performed database backups and system migrations.
  • Created and supported Backup and Recovery for all systems documented disaster recovery procedures for all servers.
  • Document and test data recovery procedures along with improving hardware redundancy and planning for disaster recovery.
  • Verify adequate systems and data backup/recovery procedures are established and followed for proper disaster recovery procedures.
  • Established and maintained system security, backup and recovery procedures and a disaster recovery plan.
  • Created, developed, instituted and enforced corporate IT strategic plan and disaster recovery procedures.
  • Develop enterprise-wide initiatives, strategic planning, information security policies and disaster recovery procedures.
  • Maintain daily backups and disaster recovery procedures to provide secure information system.
  • Designed and implemented integrated disaster recovery procedures and off-site system emergency operations.
  • Designed and tested Disaster Recovery Procedures and Business Continuity Plan.
  • Implemented Disaster Recovery process; trained staff on recovery procedures.
  • Spearheaded development of Operations documentation for critical Disaster Recovery procedures.
  • Developed, documented, implemented and tested disaster recovery procedures.
  • Designed and supervised annual testing of business disaster recovery procedures.
  • Developed disaster recovery procedures including several levels of interruptions.
  • Implemented backup system and disaster recovery procedures and policies.
  • Developed systems security contingency plans and disaster recovery procedures.

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10. Desktop

high Demand
Here's how Desktop is used in Information Technology Manager jobs:
  • Monitored and verified the adequacy of desktop software and hardware parts/supply inventory levels, including components for client-server and network systems.
  • Managed the IT-related staff that fulfilled database administrator responsibilities and resolved all desktop and laptop issues throughout the company.
  • Manage hardware IT facility ensuring the operational reliability such as preventive maintenance of server, desktops and network connectivity.
  • Managed and mentored 3 technical professionals including senior network administrator, junior network administrator, and desktop support.
  • Spearheaded implementation of leave-behind forms for desktop support, which greatly improved customer service and customer communications.
  • Develop standardized images for use across all company desktops and laptops utilizing Norton Ghost imaging software.
  • Administered technologies including Cisco Security Appliances, VPN, Terminal Services/Remote Desktop, and Cellular communications.
  • Provide Desktop support, Windows server administration and firewall management for Treasury and Abandoned Property divisions.
  • Provided support, as needed to desktop applications, network connectivity and Internet communications.
  • Provided day-to-day hands-on hardware/software technology support for network infrastructure, server farm and desktops.
  • Increased computing efficiency by defining standards and keeping inventory of laptops and desktops.
  • Trained and managed additional technical writers and desktop publishers on a by-project basis.
  • Managed systems administrator, network administrator, and a desktop support personnel.
  • Tailored employee computer setups per role via laptop/tablet/desktop, monitors and peripherals.
  • Managed inventory and installed all desktop, laptop and peripheral equipment.
  • Managed telecommunications and network operations, supervising 2 desktop support technicians.
  • Established credibility for delivering a high level of desktop services.
  • Provided desktop support including software and hardware setup and troubleshooting.
  • Updated all current documentation of servers/desktop/software licensing/vendor contracts etc.
  • Developed corporate network and desktop setup for executive management.

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11. Active Directory

high Demand
Here's how Active Directory is used in Information Technology Manager jobs:
  • Performed comprehensive security review of network file and application permissions, involving active directory group restructuring bringing hospital into industry compliance.
  • Instituted previously nonexistent guidelines within the Windows Active Directory and Help Desk group, which improved internal process and enhanced productivity.
  • Organized Active Directory into logical organizational units to improve efficiency for Active Directory related tasks and group policy administration.
  • Conducted an analysis of the Active Directory environment and implemented configure resulting in immediate change replication compared to days.
  • Designed secure network infrastructure and implemented security measures utilizing ESET anti-virus software, Active Directory and Group Policy.
  • Performed deep dive investigations concerning Active Directory and Group Policy Objects in preparation for server and domain migrations.
  • Developed and implemented security procedures and policies concerning file level access based on Active Directory permission levels.
  • Provide Active Directory Administration including new user creation, current user modification, and user deletion.
  • Managed and provided assistance in administration of Windows Sever and Active Directory environment.
  • Managed users, groups and organizational units utilizing MS Active Directory.
  • Managed and implemented new resort acquisitions into Active Directory Domain.
  • Implemented Active Directory and enterprise messaging solution using Microsoft Exchange.
  • Restructured Active Directory to better fit MedThink's organizational structure.
  • Administered Microsoft Active Directory and Group Policy for two locations.
  • Redesigned Active Directory OU structure for better Group Policy implementation.
  • Maintained active directory on a Microsoft 2003 primary domain controller.
  • Implemented new active directory forest and several windows servers.
  • Conducted audits around Data Security and Active Directory.
  • Conducted directory service administration with Microsoft Active Directory.
  • Designed and implemented Windows Active Directory domain.

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12. PCS

high Demand
Here's how PCS is used in Information Technology Manager jobs:
  • Supported the customer care applications for Sprint PCS by providing strategic architectural direction.
  • Managed multiple corporate cellular provider transitions and PCS programs.
  • Administered and maintained approximately 155 PCs and peripherals.
  • Support of all IT systems, including servers, PCs, operating systems, telephones, software applications, and peripherals.
  • Maintained all PCs and server by troubleshooting, upgrading and general maintenance for the parent office and its four branch offices.
  • Support issues ranged from Microsoft Office 2010 issues, PC hardware on Dell OptiPlex PCs, and IP phone system issues.
  • Established corporate vision, and executed selection and installation of integrated ERP package (BPCS), and Microsoft network.
  • Led all aspects of Information Technology and systems for a large manufacturing facility with 100 PCs and twenty Windows servers.
  • Led project to upgrade site PCs, network routers and switches, and printers in preparation for SAP R/3 implementation.
  • Provided daily software and hardware support to all users including daily backups of all servers and PCs on the network.
  • Managed all on-site IT activities, including upgrading PCs, email, network connectivity, internal communication and security systems.
  • Design and implement complete IT setup including: PCs/tablets, printers/faxes, networking/VPN, break/fix, and remote desktop support
  • Provided daily technical support network, connectivity, and e-mail to 90 End-user employees on PCs and Macintosh computers.
  • Overhauled entire IT system, including installing new Cat 5 wiring, replacing all servers, upgrading all PCs.
  • Handled all aspects of computer systems used by all users, including AS400, PCs, and network server.
  • Assist remote off site employees with company PCs, laptops, Blackberry's, software and other peripheral devices.
  • Installed, configured and supported company and client PCs and Windows servers, peripherals and software as needed.
  • Monitor equipment inventory to ensure an adequate supply of PCs, servers, printers, faxes and phones.
  • Performed installations for PC software packages & provided hardware support for PCs & mainframe at office and branches.
  • Provide Tier III hardware and software support for PCs, Mobile devices, printing and other related devices.

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13. Email

high Demand
Here's how Email is used in Information Technology Manager jobs:
  • Help Desk Manager Logged help desk calls/email requests into Remedy System, updated tickets according to organization policy.
  • Streamlined and managed email communications to deliver high quality and rich content emails.
  • Selected and implemented an Email Collaboration Suite; purchasing hardware and increasing productivity.
  • Managed email system, database management, network monitoring and disaster recovery planning
  • Ensured Email/Chat/Telephonic communication within and out of Sunrise is well established.
  • Completed migration from Lotus Notes/Domino email platform to Microsoft Exchange.
  • Implemented and manage email archive solution with LiveOffice Discovery Archive.
  • Automated email shipment confirmation, and order confirmation systems.
  • Managed corporate website development and email campaign projects.
  • Assessed cost effectiveness of externally hosted email solutions.
  • Developed automated system for emailing client reports overnight.
  • Installed and configured PhpList freeware email application.
  • Designed email advertising campaigns and online coupons.
  • Managed email account administration and maintenance.
  • Configured and managed email systems.
  • Implemented the roll out from Exchange 5.5 email server to Exchange 2003 server to provide greater efficiency and email system stability.
  • Moved over 60 mailboxes from outsourced mail server to Exchange with little interruption of email services saving the company 15,000 annually.
  • Provided technical support related to mobile devices for email, VPN, and communications; troubleshot and resolved help desk issues.
  • Hired, trained and supervised a 6-member team providing email, server administration, Data Center operations and Help Desk support.
  • Managed a $9M Capital Budget and $2M expense budget for email in the cloud (Office 365) project.

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14. Windows XP

high Demand
Here's how Windows XP is used in Information Technology Manager jobs:
  • Managed and maintained Microsoft Windows XP Professional and Windows 7 Professional workstations.
  • Provided desktop/laptop support and setup in a Windows XP Professional environment.
  • Developed Windows XP Professional image to simplify computer recovery.
  • Tested and implemented Windows 7 migration from Windows XP-hardware/software
  • Managed the migration of over 100 machines and user profiles from a Windows XP environment to Windows 7 64 bit environment.
  • Initiated and maintained help desk support for over 280 Dell desktops and laptops utilizing Windows XP/7/10 operating systems and Microsoft Office.
  • Provided Help Desk Support for thirty-?ve end users on Windows XP, Windows 7, and Windows 8 systems.
  • Administrated a Microsoft Windows 2003/2008 Server (Active Directory), Microsoft Exchange Server and 30 Windows XP and Vista/7 Workstations.
  • Installed, re-imaged, and configured software operating systems to Windows XP, Windows Vista, Windows 7, and applications.
  • Procured all Microsoft licensing & computer equipment company wide, installed Windows XP, Windows 7 and Office 2003, 2010.
  • Supported the servers, Windows XP workstations, FibreSwitches, SAN, and a proprietary hardware system used for mission objective.
  • Maintained Windows computer network system of Windows 7, Windows XP, Windows Server 2008 with Active Directory and Group Policies.
  • Lead a team that installed, configured, networked, & supported over 300 Windows XP workstations across multiple Win2k domains.
  • Experience with Microsoft Office products and operating systems to include Office2010/365, Windows XP, 7 and 8, Server 2003/2008.
  • Converted existing LAN/WAN system to complete Windows 2000 network and Windows XP desktops, Cisco Routers and IIS Web servers.
  • Managed entire network including Windows 2003 enterprise servers, Windows 2000 Pro, and Windows XP Pro workstations and laptops.
  • Migrated all remaining workstations from Windows XP to Windows 7/8 Pro in anticipation of the XP operation system end-of-life deadline.
  • Provided help desk and desktop support for Windows XP, Vista, Windows 7, VPN, and blackberry devices.
  • Install, configure and manage existing Deadline Windows XP render nodes used for 3d Studio Max and Maya production stations.
  • Coordinated large scale system deployments, such as Windows XP retirement, and currently a Windows Server 2003 phase out.

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15. Project Management

average Demand
Here's how Project Management is used in Information Technology Manager jobs:
  • Managed direct reports accountable for ongoing maintenance of application architecture and infrastructure, development, quality assurance, and project management.
  • Incorporated project management and SDLC methodologies to define requirements, specifications, development direction, and implementation for numerous web-based projects.
  • Developed professional development training strategy; coached team on quality assurance and project management methodologies; how to achieve customer excellence.
  • Provided project management in the area of operations and integration planning, requirements development, configuration management, and risk management.
  • Lead project management of technology solutions integration across multiple applications including coordinating key tasks and delegation to cross-functional team.
  • Managed the implementation of a web-based New Hire Orientation, Customer Service, Project Management Certification and Leadership program.
  • Handled expanded responsibility such as resource assignments, project management, process improvements and internal and external communications.
  • Supervised traditional department management functions including fiscal responsibility, resource management, project management, and administrative detail.
  • Project management responsibility overseeing implementation of new data/IT systems with considerations for HIPAA and regulatory compliance.
  • Performed project management functions to ensure effective and efficient use of resources in providing business solutions.
  • Key Project Management Office leader who led analysis and recommendation for new enterprise system delivery methodology.
  • Directed all network infrastructure operations, project management, hardware/software procurement, implementation and administration.
  • Integrate clinical content effectively and efficiently within the system parameters by utilizing project management methodologies.
  • Project management of surveillance video, voice & data systems upgrades and additions during facility remodel
  • Supported project management activities related to the deployment of procurement and operational systems and tools.
  • Oversee design and delivery of web and application builds using established project management methodologies.
  • Project Management o Infrastructure migration for a company undergoing a combination spin-off and merge.
  • Provide project management, installation and documentation of various network upgrades and new installations.
  • Provide project management support for IT projects across the organization involving levels of participants.
  • Developed and implemented training for Project Managers on Excel and Vision Project management software.

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16. Internet

average Demand
Here's how Internet is used in Information Technology Manager jobs:
  • Traveled to Nigeria twice and trained university computer technicians and programmers; consulted on university network infrastructure and Internet connectivity proposals.
  • Communicate with software/web design vendors to ensure functionality of systems for internet lesson reservation systems and lesson user interface systems.
  • Established overall strategy for design, installation and operations for software and hardware integration, data networks and internet interface.
  • Established and implemented company policies governing network and email usage, internet access, file management and information security.
  • Documented help desk tickets/resolutions, and provide overall assistance in daily administration of a Non-classified Internet Protocol Router Network.
  • Coordinate implementation and maintenance of Satellite Internet connection in order to improve speed, security and performance.
  • Developed IT infrastructure strategy and tactical plan addressing Internet/Intranet development and implementation and hardware/software life cycle methodology.
  • Charged with setting up new computers and making sure internet connections worked properly handling hardware/software related issues.
  • Conduct internal penetration testing for in house application accessed through Netscape Navigator and Internet Explorer web browsers.
  • Facilitated dynamic approach to support expanded Intranet and Internet business requirements for global Medical Device business.
  • Designed and implemented an internet security platform, utilizing new technology to achieve these results.
  • Installed internet content management system preventing users from utilizing company bandwidth to visit non-professional websites.
  • Increased computing efficiency of the corporate computing by recommending and upgrading current internet connectivity.
  • Forged agreement with Legal to effectively address need for Internet Content Authority approval role.
  • Developed and implemented Web-based training techniques for a lab environment using Internet access.
  • Developed marketing campaigns utilizing various graphical software and data analysis and internet tools.
  • Monitor internet bandwidth utilization and network health of Strategic Partner operation centers.
  • Managed all internet server hardware and software including maintenance and configuration.
  • Managed the Department of Procurement Management Internet and Intranet application systems.
  • Establish security guidelines to only allow user classes specific internet sites.

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17. ERP

average Demand
Here's how ERP is used in Information Technology Manager jobs:
  • Developed an enterprise security policy and conducted annual clinics to align resorts and Operations personnel with current PCI DSS regulations.
  • Maintained ERP system including troubleshooting, relationship management, contract negotiation, and new system proposal and comparison.
  • Managed end-to-end delivery of enterprise products including responsibility for client relationship management, resourcing, and delivery.
  • Led project teams and developed procedures in support of major enterprise process improvement initiatives and enhancements.
  • Performed design reviews across company and collected enterprise architecture performance metrics to assure continuous improvement.
  • Enhanced efficiency by developing new technical support documentation for an enterprise knowledge base.
  • Established the company's 1st formalized enterprise business continuity / disaster recovery plan.
  • Developed and administered BlackBerry Enterprise Server for our executives for 100 units.
  • Collaborated with management to procure enterprise technologies to meet evolving business goals.
  • Directed implementation of enterprise, human resources, and manufacturing control systems.
  • Established enterprise program model for interaction, communication and decision making.
  • Planned enterprise-wide deployment of computer hardware and software roll-outs.
  • Coordinated on-site management of enterprise hardware & software.
  • Managed Enterprise-wide IT operations for International Recording Label.
  • Managed ERP system operations and enhancement projects.
  • Maintained enterprise platform product and configuration standards.
  • Implemented the Enterprise-wide InnoculateIT AntiVirus protection.
  • Manage multiple Enterprise level MyMicros.net system.
  • Perform enterprise data backup and recovery.
  • Led project to update infrastructure enterprise-wide.

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18. Voip

average Demand
Here's how Voip is used in Information Technology Manager jobs:
  • Designed and implemented VoIP call center telephony system incorporating current ERP system automating inbound phone routing and client records.
  • Spearheaded VoIP project overhauling the firm s legacy telecommunications platform contributed directly to a 15K telecommunications reduction annually.
  • Designed and implemented VOIP phone system which integrated voice communication between four offices and lowered telecommunication costs.
  • Upgraded telephony VOIP service provider to implement a single solution, which significantly lowered telecommunication costs.
  • Designed and implemented server, LAN-WAN and VoIP telecommunications infrastructure spanning seven locations statewide.
  • Implemented VoIP and video conferencing between the manufacturing facility and corporate office.
  • Replaced city-wide phone system with a centralized ShoreTel unified VoIP network.
  • Designed VoIP network resulting in substantial reduction of telephony costs.
  • Purchased VoIP ready technology in anticipation of VoIP implementation.
  • Evaluated and recommended new corporate VoIP communications infrastructure.
  • Leveraged VOIP technology to reduce cost in telecommunications
  • Configured wireless access points for VoIP including QoS
  • Provide in-depth knowledge of Tel-co experience for Cisco VOIP, data/voice over T1/MPLS circuits, Ethernet, and Fiber optics technology.
  • Design and built several new office networks, from installing wiring from offices to server room to connecting all servers/switches wireless/VoIP.
  • Configure, maintain and support local file servers, print servers, networked scanners, plotters, and VoIP phone systems.
  • Implemented from start to finish a new Cisco UC VoIP system removing legacy phone system to create large scale cost savings.
  • Designed and deployed a state-of-the-art VOIP phone system, integrating with enterprise information systems, contacts, and messaging systems.
  • Maintained Data Center & Telecommunication Systems including; multiple vendor DS3 drops, Video Conferencing System, and VOIP System.
  • Managed 2 VOIP projects with different 3rd party vendors to ensure the VOIP phone system was installed and configured properly.
  • Designed racking, power, cooling, UPS, patch panel, VoIP, and entire building cabling and runways.

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19. Setup

average Demand
Here's how Setup is used in Information Technology Manager jobs:
  • Coordinated direct integration into ERP system including fixed asset setup and depreciation, inventory transactions and adjustments, and project billing.
  • Translated technical specification of classroom setup and workstation requirements into a detailed project plan for team members and campus stakeholders.
  • Reviewed proposals and tech info to make recommendations for sister companies wanting to change accounting applications and/or network/domain setup.
  • Manage quarterly data mining analysis and reporting for continues monitoring controls setup within ACL for financial transactions.
  • Designed and Setup Network and Communications in newly acquired Office to accommodate relocation of growing staff.
  • Coordinated execution of tasks, including environment setup and configuration.
  • Documented application setup BR100 document for Service module.
  • Created and documented install/setup instructions for all components.
  • Project Manager for implementation of terminal setup.
  • Performed network software/hardware upgrades and setups.
  • Facilitated full scale ERP implementation including hardware preparation, database setup, data export and import, training of department managers.
  • Maintained the remotely hosted email service and setup employee computers to use outlook and trained users on how to use email.
  • Researched requirements, specified equipment, setup, and installed and configured all necessary software for Windows Server 2008 R2 servers.
  • Print Server setup and configuration, Network Monitoring, WorkStation imaging and GPO; Knowledge of identifying Exchange root cause issues.
  • Performed phone configuration, voice mail and system setup and call center routing and reporting for a 20 person call center.
  • Company EDI point of contact, managed all new customer setups, perform testing, and analysis of EDI IDOCS.
  • Handled and performed a site-movement and setup from one branch of the company to a separate physical location hours away.
  • Experience with systems security, firewalls, access control lists, monitor log systems, DMZ and public IP setups.
  • Provided Residential In Home Service, Computer Setup/Repair, and Wired/Wireless Router Setup for Point to Point Network file/printer sharing.
  • Created and published training materials to end users regarding email setup and maintenance, network and software access and usage.

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20. VPN

average Demand
Here's how VPN is used in Information Technology Manager jobs:
  • Implemented enterprise security structure including Cisco Pix firewall, VPN and corresponding network and data security practices.
  • Implemented network services including data backups/restores, security, wireless connectivity, VPN and terminal servers.
  • Implemented, optimized, and managed information security procedures using Cisco solutions and VPN/Pix firewall.
  • Enhanced efficiency by developing security training for RSA tokens on VPN connectivity.
  • Configured Check Point Firewalls for VPN connectivity and general security.
  • Cut telecommunication expenses significantly, by introducing VPN infrastructure.
  • Replaced frame-relay WAN infrastructure with site-to-site VPN.
  • Implemented a standard corporate LAN/WAN/VPN infrastructure
  • Maintain software and firewall/VPN security.
  • Developed a plan to implement VPN technologies, on a worldwide basis, for both remote sites and dial up scenarios.
  • Configure VoIP for company of 350+, over firewall SSL/VPN Tunnels for clear as next office call between both countries.
  • Manage implementation of VPN access from laptops to allow physics workers and management access from home and other remote sites.
  • Manage VPN connecting State of Maryland Public Safety and NAS for data retrieval from law enforcement and force protection databases.
  • Saved $1000 per month by switching from a dedicated Frame Relay connection to the existing T1 connection utilizing VPN.
  • Reduced WAN costs, and improved user productivity by implementing remote branch and user access through BOVPN and VPN tunnels.
  • Implemented a secured VPN solution which allows us to connect to multiple offices and still stay connected locally and globally.
  • Implement Point-to-Point VPN tunnels for remote office branches and home users to service data and voice over IP equipment.
  • Stabilized the corporate WAN by working with Cisco to identify and resolve a critical flaw with Cisco DMVPN IOS.
  • Manage VPN connection between main office and Warehouse in Memphis, TN along with CCTV Cameras and Computer clients.
  • Developed a secure, reliable and cost effective VPN solution that saved the CUSO over $5,000 a month.

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21. Phone System

average Demand
Here's how Phone System is used in Information Technology Manager jobs:
  • Migrated division headquarters, including overseeing network installation, and moving computer and telephone systems.
  • Major contributor in planning and implementing network infrastructure, security and organizations telephone systems.
  • Planned and managed implementation of network installation including Cat5 cabling and new telephone system.
  • Managed successful deployment of agency wide IP telephone system to upgrade operations.
  • Completed need assessment and gathered requirements for a replacement phone system.
  • Coordinated a successful phone system implementation, surpassing company expectations.
  • Managed and maintained security and telephone systems.
  • Standardized phone systems spanning multiple facilities.
  • Planned and executed the relocation of corporate IT system to a new site including servers, workstations, and phone system.
  • Developed FileMaker programs to track 200+ IP phone DID phone system, 100+ pagers, cell phones and published directories.
  • Designed layout, built and implemented the computer & phone system for 8 Internal operator stations and 10 remote workers.
  • Managed numerous phone systems as we provided call tracking / lead generation for over 100 businesses in the United States.
  • Directed or implemented the installation of phone systems, point of sales systems, Wi-Fi networks, and vendor platforms.
  • Provide support for multiple computer networks and telephone systems, mobile devices, printers, digital senders, and more.
  • Administer company phone system and other infrastructure systems as needed, as well as, manage the company wireless/mobile devices.
  • Managed the daily IT needs, including work stations, networking, servers, printers, and phone system.
  • Coordinated the move of the network, servers, phone system, and people, workstations and phone extensions.
  • Budgeted, planned, built and migrated entire company to new infrastructure, domain, mail and phone system.
  • Implemented their first home banking system, first voice over IP phone system, and many new internal systems.
  • Designed the telephone system did all programming for daily phone issues and install all T1's 8 in all.

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22. Technical Support

average Demand
Here's how Technical Support is used in Information Technology Manager jobs:
  • Provided technical support for Hotel System Video on Demand and Digital Commercial Insertion systems running various proprietary hardware and software platforms.
  • Created weekly summaries of technical support trending for all released software o Prepared yearly budget and provided monthly budget reconciliation.
  • Directed and managed technical support vendors and software developers in ongoing network /systems infrastructure and application installation and upgrade projects.
  • Perform maintenance on copier/printer; along with all software license and service-level agreements for any technical support under warranty.
  • Configured 350+ workstations with peripherals for a Fortune 500 industrial-supply company, providing full-scope on-site technical support services.
  • Provided training to remote locations for improved self-sufficiency, lowering technical support call volume and reducing site
  • Negotiated service agreements with outside vendors covering technical support, compliance testing and network infrastructure needs.
  • Provided technical support of telecommunications operations including resolution of local and long distance carrier issues.
  • Supervised Technical Support and Computer Operations team consisting of one technician and two computer operators.
  • Launched tier-1 Customer Relations Management program and reduced desktop technical support response times.
  • Provided technical support to high-level directors; resolved computer and security clearance issues.
  • Performed key role in providing local engineering support to technical support analyst.
  • Serve as advanced level technical support person to non-technical administrators campus wide.
  • Managed technical support team responsible for infrastructure services and application support.
  • Provided technical leadership in product management, architecture and technical support.
  • Performed Hardware/Software Technical Support, Network Maintenance/Administration and Manages Backup System.
  • Manage Technical Support Services of a Nutritional Manufacturing environment.
  • Project Management, prioritization and Technical Support resource allocation.
  • Provide technical support to end-users in hardware/software proficiency.
  • Provided ongoing technical support throughout entirety of projects.

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23. Vmware

average Demand
Here's how Vmware is used in Information Technology Manager jobs:
  • Install and configure new VMWARE environment, Windows Server 2008 R2.
  • Improved disaster recovery and service levels through utilization of VMWare snapshot technology and design of a standby disaster recovery site.
  • Key Accomplishments: * Integrated and Consolidated 44 servers into backbone network infrastructure utilizing VMware technology.
  • Planned and implemented VMware project that converted aging hardware into flexible virtual infrastructure.
  • Reduced costs through hardware consolidation and reduction of VMWare host licensing requirements.
  • Initiated VMware initiative to consolidate and stabilize server farm.
  • Migrated server infrastructure to a virtual environment using VMWare.
  • Implemented and managed over improved VMware environment.
  • Manage software, and hardware support renewals, Microsoft EA, VMWare, Oracle, Dell, proprietary 3rd party applications.
  • Reduced the number of servers needed for the manufacturing and marketing departments by planning and implementing a VMware server farm.
  • Consolidated VMWare environment from (7) hosts down to (3) in Columbus which increased performance and stability.
  • Manage teams of engineers and administrators responsible for corporate Windows Servers, VMWare, Exchange, AD, and WebServers.
  • Planned and implemented VMware ESX servers on Dell 1955 blade array, to better utilize servers for Oracle installation.
  • Project also included new data center, new server design using VMware technology, and new Cisco network infrastructure.
  • Designed and implemented a VMware ESX Cluster that reduced downtime due to server issues by roughly 80%.
  • Set up a number of virtual desktops on both VMWare and VirtualBox for testing of websites and services.
  • Performed monthly patching of both physical and virtual servers, including use of VMware for the virtual servers.
  • Utilized Virtual Server 2005 and VMWare to create stable, reliable production and lab environments at lowest cost.
  • Project manager overseeing VMware enterprise technology upgrade for server consolidation and disaster recovery (DR) plan.
  • Migrated all 2003 servers to 2008 R2 and 2012 R2 and Migrated physical servers to VMWare ESXI.

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24. LAN

average Demand
Here's how LAN is used in Information Technology Manager jobs:
  • Maintain operation of all technology systems within the education system of an innovative technology-focused high school located in Baltimore, Maryland.
  • Conducted analysis of alternatives and developed recommended courses of action; developed and executed program planned approve by the Government.
  • Communicate and work with production supervisors, plant engineering, and upper management in support of automotive assembly information systems.
  • Reviewed the technology requirements of the stores and implemented a plan to upgrade network capacity and remote management capability.
  • Developed systematic plans to execute complex projects encompassing offshore and domestic system migrations, installations, and maintenance.
  • Supported operational and strategic planning, including fostering innovation, planning projects and negotiating the allocation of resources.
  • Plant Manager Assistant Assisted with inventory control, grading and statistical analysis of soybeans within the refinery operations.
  • Provided senior management with budgetary planning as well as develop company procedures, drawings and provisioning handbooks.
  • Designed the company's disaster recovery plan in collaboration with executive and technology team members.
  • Coordinated application project and validation plans, while integrating and approving supplier technical plans.
  • Instituted a Business Continuity/DR plan that ensures constant availability for all corporate network resources.
  • Tracked Corrective Action Items and Planned Temporary Departures until root cause identification and resolution.
  • Key liaison between functional groups and business units facilitating planning, prioritization and collaboration.
  • Conducted evolution planning for systems and technologies and maintained application life cycle inventory.
  • Participated in developing strategic initiatives and planning for their development including executive presentations.
  • Attended various audits related with banking regulations and prepared/participated the action plan responses.
  • Defined, delivered, and supported strategic plans to implement information technologies.
  • Implemented Mercedes-Benz global SAP logistics solution for new Mercedes-Benz axle production plant.
  • Hired to evaluate and implement new network and plant management software/accounting system.
  • Recognized as the most successful implementation of eleven University of Maryland campuses.

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25. Firewall

average Demand
Here's how Firewall is used in Information Technology Manager jobs:
  • Incorporated best practices to Checkpoint firewall and LAN/WAN infrastructure to increase reliability, stability and accommodate for future business growth.
  • Implemented several upgrades of all the servers company-wide, instituted firewall technology, and redesigned the network infrastructure.
  • Maintain a SonicWall firewall device providing connectivity and security features for internal LAN and external WAN access.
  • Designed, implemented, and administered the Atlantic's SonicWall-based firewall and international virtual private network.
  • Spearheaded internal security team to monitor firewall logs, data access and drafted security policies.
  • Replaced existing network and installed new computer stations, printers and security firewall software.
  • Install and configure routers and firewalls between offices centralizing communications and providing Internet access.
  • Managed firewall, network monitoring and coordinated server monitoring both on- and off-site.
  • Secured multiple local networks with proper firewall configuration and policies and anti-virus solutions.
  • Work with Routers/Switches/Firewalls to perform content filtering along with preventative maintenance and changes.
  • Implement and support firewalls, along with content filtering policy configuration.
  • Secured company resources through proper firewalls and encrypted data transfer.
  • Implemented annual penetration test of firewalls and company websites.
  • Supported company firewall and security connectivity for Internet access.
  • Monitored Incoming/Outgoing emails through Barracuda Spam Firewall filter.
  • Maintained corporate servers and Cisco firewall permissions.
  • Engineered effective Windows NT security through firewall.
  • Installed office firewall and implemented security policies.
  • Administered, configured and maintained company firewall.
  • Established firewalls and ensured system security administration.

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26. Helpdesk

average Demand
Here's how Helpdesk is used in Information Technology Manager jobs:
  • Implemented replacement HelpDesk application resulting in improved customer experience and 90% cost reduction in the first year.
  • Managed HelpDesk, Trained and motivated team members by delegating task to serve end users.
  • Developed internal controls for HelpDesk and Project tracking.
  • Supervised Network Admin and HelpDesk.
  • Designed and implemented a helpdesk solution to manage 2500+ customer service requests annually and to provide internal and external asset management.
  • Developed processes and constructed resources to dramatically reduce the frequency of helpdesk incidents while also accelerating the time to resolution.
  • Managed and maintained helpdesk and network operation center including backup, disaster recovery, virus-protection, e-mail, and security.
  • Reduced overall helpdesk and support requirements through increased user capabilities by focusing on user training and process development.
  • Managed Windows 2003 Active Directory infrastructure, network security, client-server applications, and helpdesk operations.
  • Optimized support operations by implementing comprehensive helpdesk management software encompassing maintenance, facilities, and IT.
  • Developed formalized helpdesk and procedures to streamline support request and enhance customer service.
  • Instituted a helpdesk protocol and application where operational needs are recorded and addressed.
  • Implemented SOX compliant procedures with new helpdesk application implementation for IT related responsibilities.
  • Managed 25+ member team responsible for Sales Automation application development and helpdesk support.
  • Supervised five direct reports encompassing software development, Infrastructure and helpdesk professionals.
  • Managed Helpdesk Calls, escalated as necessary using ConnectWise Ticketing System.
  • Managed personnel and provided Helpdesk Support to customers for electronic products.
  • Implemented corporate-wide helpdesk solution to increase productivity of IT dept.
  • Delegated system maintenance tasks and end-user support to helpdesk technicians.
  • Compiled reports to measure effectiveness and productivity of helpdesk support.

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27. Sharepoint

average Demand
Here's how Sharepoint is used in Information Technology Manager jobs:
  • Implemented a Microsoft Office SharePoint environment which better utilized an existing Microsoft EA agreement and provides an on-line document management solution.
  • Developed user/reader-friendly company intranet (SharePoint) to promote better collaboration, and ensure crisp succinct communications across all corporate channels.
  • Worked with Division Vice Presidents to design and implement a SharePoint solution for inter-departmental collaboration and enterprise-wide corporate document management.
  • Managed and adapted forecasting tools to effectively monitor inventory, consolidated financial and operational KPI's (SharePoint).
  • Created a SharePoint library and published several hundred tips for users of Microsoft Office applications and conducted training seminars.
  • Managed the enterprise SharePoint environment, oversaw migrations, implement processes to empower business owners with content management.
  • Provide technical design, implementation and maintenance of multiple SharePoint environments in support of critical business processes.
  • Implemented an intranet using Microsoft SharePoint which allowed for quick dissemination of key information throughout the organization.
  • Implemented Microsoft SharePoint Services for project collaboration and centralized document storage for corporate and store team members.
  • Created and maintained a SharePoint database for front door/funnel management activities for collaboration between the VISION applications.
  • Coordinated with cross-functional team members and end users to implement any required SharePoint improvements to improve functionality.
  • Developed and strictly enforced identification systems and corporate document collaboration through Microsoft SharePoint Portal server.
  • Implemented Microsoft SharePoint Services to provide greater organizational collaboration for both internal and external users.
  • Improved accuracy and timeliness of results by automating reporting process through Excel and SharePoint.
  • Developed and implemented collaboration solutions based on the Microsoft Office SharePoint Server Platform.
  • Designed and implemented a SharePoint Intranet for document management and data reporting system.
  • Implemented SharePoint case-building repository for easier access to case files and secure collaboration.
  • Implemented SharePoint for document management, project collaboration and the company's intranet.
  • Improved internal corporate communication through implementation of Intranet site in Microsoft SharePoint.
  • Implemented and designed SharePoint services solution for office intranet and document sharing.

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28. Linux

average Demand
Here's how Linux is used in Information Technology Manager jobs:
  • Replaced legacy Novel network operating system with Linux and Windows Server software, increasing productivity and supporting future operations requirements.
  • Increased engineering department capabilities by implementing new software build environment connecting Linux servers with corporate AD environment.
  • Installed and supported Windows/Linux networks to support networking for a high volume document management processing system.
  • Developed and implemented transition plans to integrate offshore managers and contractors into Windows/Linux/ UNIX deployment projects.
  • Developed end to end process documentation for deploying Linux/UNIX servers to ensure consistency and quality.
  • Configured Linux and Windows servers on virtual machines for use as customized development environments.
  • Implemented and Managed Linux servers including MySQL databases including a company Knowledge Base.
  • Utilize Kali Linux to test for vulnerabilities against internal and external infrastructure.
  • Implemented Vignette Application Portal running in a Linux environment for intranet functions.
  • Perform all hardware/software upgrades on company servers running Windows/Linux operating systems.
  • Researched and installed Linux based email anti-spam/anti-virus gateway.
  • Administered corporate firewall running RedHat Linux 6.2.
  • Included hands-on Linux administration during training exercises.
  • Managed several Linux-based web servers.
  • Managed and maintained Linux environments.
  • Designed, deployed and managed a new standard for Linux based web and SQL servers, resulting in improving data delivery.
  • Direct network administrative duties supporting Windows Servers, Active Directory, UNIX, Linux running Apache and x-Mail, and peripherals.
  • Installed and managed MS Exchange servers, SQL Servers, Linux file servers, Linux IDS, Blackberry servers, etc.
  • Installed a wireless network and updated with Open-Source software to allow secure guest access authenticated by an internal Linux RADIUS server.
  • Enhanced technical environment during growth period by scaling company from four to 75 Windows, Linux, UNIX and Mac Servers.

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29. Management System

average Demand
Here's how Management System is used in Information Technology Manager jobs:
  • Gained selection to manage Electronic Key Management System and related accounts, including development and implementation of Command Emergency Action Plan.
  • Managed business process re-engineering project for corporate operational management system integration between old spreadsheet system and web based J2EE platform.
  • Simplified cryptic and complicated systems, initiated project/budget-tracking processes, and established AR and cash management systems in Oceania region.
  • Selected as Research & Development IT Business Analyst responsible for Laboratory Information Management Systems and local nutrition sensory management systems.
  • Created and implemented inventory management system which combined all assets depreciating and capitalized expenses resulting in $100k+ in savings.
  • Directed gap analysis, created business unit requirements, defined new processes and implemented the new association management system.
  • Participated as the Site Technical Lead in the implementation of Laboratory Information Management system eliminating manual paper based system.
  • Led IT projects from conception to completion for custom application development of invoice reconciliation system and SKU/product management system.
  • Managed automating the workstation and laptop builds as well as managing the centralized configuration management system for application deployment.
  • Initiated and successfully implemented 3 new projects: Warehouse Management System, Move Management System and Rate Management System
  • Implemented a client relationship management system and developed a search optimized website to create and track business opportunities.
  • Led implementation of electronic health record and electronic practice management system for 25 remote clinics and homeless shelter.
  • Completed the implementation of multiple company websites working with vendors to produce custom programmed content management systems.
  • Project Manager responsible for business process analysis, data modeling, and requirements for information management system.
  • Participate in screening data management system currently being developed in collaboration with the research computer applications group.
  • Supported order management systems, including order processing, manufacturing scheduling, and shipping and receiving.
  • Managed development of order management system that provided item replenishment information generated from the store-forecasting model.
  • Conduct analysis and provide programming specification to the developers for in-house built Freight Management System.
  • Spearheaded the integration and consolidated three information management systems to increase corporate and end-user efficiency.
  • Developed processes and policies and staffing recommendations to support a new inventory management systems implementation.

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30. Business Requirements

low Demand
Here's how Business Requirements is used in Information Technology Manager jobs:
  • Audited business/functional necessity documents and gathered business requirements.
  • Facilitated capture of new business by developing effective Project Implementation Plans based on intimate knowledge of each client's business requirements.
  • Developed professional relationships with IT and other business partners throughout Kimberly-Clark and worked collaboratively to ensure business requirements were being met.
  • Delivered new technology assessment and integration, as well as enterprise class redundant and clustered solutions to meet high-availability business requirements.
  • Developed business requirements for the implementation of a secure database to track the electronic devices of individuals named in litigation case.
  • Managed and performed business requirements gathering activities including process documentation, conducting interviews with business partners and leading JAD sessions.
  • Performed research and fact-finding to determine business requirements and specifications for development of end-user data, reporting, and applications.
  • Execute business decisions based on research and market intelligence and business requirements gathered in support of Information Technology global customers.
  • Convened meetings with department stakeholders to understand department core business requirements and implemented technologies to resolve the stress points.
  • Defined business requirements for EMU conversions of commercial banking, and investment banking operations of a major international bank.
  • Establish mutual understanding of business requirements and IT capabilities towards ensuring IT Services are properly aligned to business needs.
  • Analyzed business requirements and existing applications making sure they met functional specifications working with account managers and the customers.
  • Managed / Reviewed vendor performance of outsourced products /support to maintain and exceed business requirements with reduced budget.
  • Collaborated with technology and business leaders in identifying and developing business requirements and translated them to technical requirements.
  • Ensured business requirements are thoroughly tested and signed-off by business users based on test scenarios and quality standards.
  • Defined business requirements, determined user needs and facilitated the implementation, optimization and maintenance of business applications.
  • Support short and long term company business objectives by investigating and recommending appropriate solutions to meet business requirements.
  • Designed and implemented any new applications and distributed services to meet business requirements; maintained 350 core applications.
  • Project managed delivery of services by 3rd-party suppliers, ensuring accurate delivery of services and meeting business requirements.
  • Collaborated with engineering team to facilitate recommendations to identify technical solutions for addressing business requirements and process re-engineering.

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31. Troubleshoot

low Demand
Here's how Troubleshoot is used in Information Technology Manager jobs:
  • Identified problem areas with Help Desk, and streamlined department, creating reporting application, which delivered prioritization and troubleshooting capacity.
  • Utilized exceptional prioritization and troubleshooting skills to ensure efficient resolution of complex technical issues regarding customer facing / revenue generation applications.
  • Centralized workstation management, including application and patch distribution, remote troubleshooting, virus protection, and security policy enforcement.
  • Maintain and troubleshoot 150+ computers and peripherals, electronic and physical inventory including all computers and software licenses.
  • Recognized for quickly troubleshooting problems and offering effective low-cost solutions to meet requirements of minimal operating budget.
  • Provided advanced support of end-user community for day-to-day operations, special project requests, and escalated troubleshooting.
  • Ensured user satisfaction by providing preventive maintenance, troubleshooting errors, and quickly resolving complex problems.
  • Maintain knowledge bases for problem resolution as well as troubleshooting manuals and supported on-line documentation.
  • Provided professional customer assistance, including product installations, maintenance, troubleshooting, and support.
  • Provided on-line remote training and troubleshooting for overseas offices using WebEx and GoToMeeting software.
  • Provided system testing, troubleshooting, and configuration and administration functions on business applications.
  • Demonstrated success troubleshooting computers using comprehensive diagnostic procedures and performing installation/replacement of peripheral devices.
  • Maintained local area network and responsible for troubleshooting computers and computer related accessories.
  • Trained staff - performed all troubleshooting on network- prepared marketing and promotional materials.
  • Network administration services, OS configuration, security administration, and hardware troubleshooting.
  • Managed all project development and implementation along with handling technical support and troubleshooting.
  • Develop procedures for installation, and troubleshooting of communications Hardware and Software.
  • Improved customer satisfaction by establishing Customer Simulation Lab to troubleshoot client issues.
  • Provided support to resolve end users computer problems with different troubleshooting techniques.
  • Provided networking solutions for troubleshooting malfunctions, connectivity, and upgrades.

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32. Tcp/Ip

low Demand
Here's how Tcp/Ip is used in Information Technology Manager jobs:
  • Managed installation and support of company telephony system, incorporating unified messaging and upgrade to TCP/IP switch.
  • Improved the company network by increasing security and eliminated unnecessary TCP/IP traffic.
  • Administer network workstations, utilizing one or more TCP/IP or non-TCP/IP networking protocols and/or one or more non-UNIX based operating systems.
  • Network Concepts and Data Communications, TCP/IP, WAN, LAN Technology and Application, Active Directory, DNS, DHCP.
  • Designed and implemented entire Domain and TCP/IP scheme for enterprise WAN, including WINS, DHCP, and DNS solutions.
  • Installed, configured, and supported Ethernet, TCP/IP, and Local Area Networks (LAN) serving 200 stations.
  • Managed the conversion of a mainframe based Systems Network Architecture (SNA) data network to a TCP/IP based network.
  • Administered and maintained connectivity of network devices through the configuration of networking protocols such as DNS, TCP/IP and DHCP.
  • Set up and managed a TCP/IP environment, installed a Microsoft based environment and implemented a Microsoft SQL data warehouse.
  • TCP/IP-based network connecting all offices to the main global data centers that resulted in increased efficiency and productivity.
  • Guided hardware, software, and network installations/deployments, including TCP/IP and DHCP configuration in mixed Windows/UNIX environment.
  • Required to troubleshoot and resolve all TCP/IP, DNS, DHCP, WINS and related networking problems.
  • Supervised the Change Management, TCP/IP Management Databases, Network & Server Operations including Backups and DR.
  • Designed and managed a campus wide conversion from an SDLC/SNA environment to a TCP/IP LLC.2 routed Network.
  • Procured all TCP/IP communications equipment, VoIP, servers, workstations, and video conferencing equipment.
  • Improved performance by optimizing workforce efficiency by upgrading Local (TCP/IP) and Wide Area Networks.
  • Deployed and managed over 100 PC based systems over a Local Area Network using TCP/IP.
  • Set up and installed TCP/IP/Ethernet network corporate wide and APPN/ APPC network between existing systems.
  • Design TCP/IP addressing and sub netting scheme and manage DNS, WINS and host files.
  • Managed TCP/IP networks and configured routing protocols such as OSPF, EIGRP, and RIP.

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33. SAN

low Demand
Here's how SAN is used in Information Technology Manager jobs:
  • Designed high availability and disaster recovery environment for the virtual infrastructure using SAN replication and snapshot technology.
  • Implemented and tested backup and disaster recovery plan with successful execution during the Hurricane Sandy disaster.
  • Designed comprehensive storage SAN solution for multiple servers and business recovery strategies.
  • Implemented new file/database backup application and SAN architecture for archival/disaster recovery.
  • Prepare and annual budget, provide explanations for cost of new equipment, provide proven test results form a sandbox environment.
  • Saved thousands of dollars in fees and improved the response-rates of direct marketing campaigns by bringing formerly outsourced mass-mailing function in-house.
  • Key contributor to in defining the business case for Business Continuity and Disaster Recovery for facility, server, and SAN.
  • Scaled company's rapidly growing needs, implemented EMC Clarion CX3-20 SAN with Brocade switches to provide high-performance expandable storage solution.
  • Created annual savings of hundreds of thousands by negotiating contracts for communication, cloud services, and hosting of systems.
  • Consolidated data sources from direct attached to SAN attached - financial databases, user data files, and Exchange databases.
  • Managed the readiness of the Global Ops Center strategic connectivity systems through more than two thousand scheduled and unscheduled outages.
  • Reduced sandpaper cost by 25%, a $425K savings, which produced improved quality and fewer warranty claims.
  • Participated in the design and development of a Claims Billing system for a USAA Insurance in San Antonio, Texas.
  • Work closely with Nissan IT Department and IBM as part of the development team to implement and test new systems.
  • Saved $20 thousand dollars in support and training costs by utilizing my Medical Manager product management and training experience.
  • Managed the corporate help desk supporting 500 corporate users and thousands of users in 80 out lying operating companies.
  • Manage data repository that stores fax and email files to perform blasts faxes or emails to thousands of reps.
  • Directed operations of in-house data center encompassing over 300 physical servers and 50TB of enterprise class SAN storage.
  • Liaised with key vendors to analyze new technology opportunities around data/voice, SAN, software, and servers.
  • Ensured all new server/SAN installations were compliant with and processed through the department's IV&V process.

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34. User Accounts

low Demand
Here's how User Accounts is used in Information Technology Manager jobs:
  • Maintain system security by creating and maintaining user accounts along with supplying associated documentation required for security audits.
  • Improved user security by changing and enforcing tighter password restrictions and by removing general user accounts.
  • Administered user accounts, maintained servers, and implemented data backup and disaster recovery procedures.
  • Assign user accounts and passwords using security policy* Install and maintain proper anti-virus software operation.
  • Maintained ActiveDirectory user accounts to synchronize authentication with Google Apple servers for international users.
  • Managed user accounts and monitored transaction activities to the intelligent information system databases.
  • Performed daily backups, user accounts/permissions, maintenance and troubleshoot connectivity issues.
  • Created/configured all user accounts in AD, migrated/transferred Data to new environment.
  • Implemented active directory, user accounts, and security permissions for applications.
  • Oversee all Flex user accounts certifying proper application and efficient operation.
  • Account management and administration, specifically Active Directory user accounts.
  • Audit user accounts, groups, network access, application access, change controls, security procedures and policies for SOX.
  • Created new user accounts, Exchange Addresses, New Servers and Workstations, Distribution lists, and groups in Active Directory.
  • Maintained Active Directory and Exchange 2003 user accounts, computer and server accounts, distribution, and security groups.
  • Installed and updates all server, backed up and restored SQL Databases, User accounts, and data recovery.
  • Administered user accounts, network configurations, permissions, and email accounts with MS Exchange and ADP DMS systems.
  • Set up, monitor and control user accounts, mapped network drives, databases, and shared user files.
  • Use Active Directory to create user accounts, give permission to folders and share drives and reset passwords.
  • Oversee security and user accounts, track and maintain files, and ensure the accuracy of all records.
  • Decreased software management time for up to 80 user accounts by implementing group policies in MS Active Directory.

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35. DNS

low Demand
Here's how DNS is used in Information Technology Manager jobs:
  • Fixed their multiple Domain Controller errors/problems and improperly configured DNS.
  • Migrated Linux DNS servers into Microsoft environment.
  • Reconfigured their Active Directory, DNS and DHCP scopes and migrated Microsoft SQL databases their 4 pieces of eye exam software use
  • Managed Local and Wide Area Networks including servers, routers, hubs, remote access, DNS, and network FAX.
  • Coordinate web hosting infrastructure with Network Administrator including IP addresses, DNS, DHCP, MX Records and IP router configuration.
  • Network management of all wired and wireless devices including the setup of DNS, DHCP, Firewall and public DNS records.
  • Installed, maintained and troubleshot Exchange server 2003, blackberry enterprise server, Document Management Server, DNS and DHCP server.
  • Accomplished the successful migration to Microsoft Active Directory, Exchange, Group Policies, DCHP, and DNS from Banyan vines.
  • Created, managed and maintained company Intranet, Spam RBL/Virus filter appliance, DNS; Web; FTP and VPN servers.
  • Improved external DNS response time and added redundancy by migrating public facing DNS from an in-house solution to a hosted solution.
  • Implemented Windows2000 Active Directory structure for migration from Windows NT 4.0, including internal DNS configuration and Microsoft Exchange Server 2000.
  • Assist hardware engineers and software programmers with different Network configurations using NAT, DHCP, DNS, and WINS.
  • Managed Active Directory, DNS, DHCP, WSUS, Microsoft Windows Server 2000/2003/2008, Microsoft Exchange Server 2003/2007.
  • Migrated network from NT domain to Active Directory, and setup DHCP, DNS, data backup, etc.
  • Managed the configuration and installation of multiple Server 2008 machines with AD, DNS, DHCP and RAID configurations.
  • Configured and maintained two local servers (File and Print, Anti-virus, Backup and AD and DNS).
  • Work with infrastructure team to implement changes on the Firewall, Routers, DNS and Active Directory as needed.
  • Managed legacy Primacy Active Directory, DNS, WINS and Group Policy environment and all servers in that domain.
  • Created a well-functioning liaison effort to the main IT department of the Academies (networking, external DNS).
  • Installed and configured electronic mail systems including GroupWise and SendMail with support for DNS blacklists to reduce unsolicited messages.

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36. Citrix

low Demand
Here's how Citrix is used in Information Technology Manager jobs:
  • Worked with the team to remotely administer 80 Windows 2003 Enterprise Servers through a CITRIX connection.
  • Maintained CITRIX Meta Frame Servers in a Farm configuration.
  • Provided CITRIX and Microsoft server management.
  • Launched standardized desktop environment for North American operations utilizing Citrix technologies allowing for reduce system administration and centralized software deployment.
  • Implemented Citrix solution to consolidate ADP payroll software for US operations giving management better visibility of west coast operations.
  • Incorporated Remote App functionality to provide users with the same seamless application delivery they experienced with Citrix.
  • Presented at Citrix Conference and other venues on utilization and successful implementation of a virtual desktop.
  • Worked with corporate Citrix engineering team to develop and implement solutions to improve system performance.
  • Created administrative guides for supporting and managing bank applications within Citrix environment.
  • Maintained and troubleshooted Citrix Presentation Server 3.0 including in-house and remote users.
  • Implemented Microsoft Dynamics financial system across subsidiaries and centralized access in Citrix.
  • Designed, implemented and supported a Citrix MetaFrame Presentation Server 3.0 environment.
  • Case Management system design and implementation utilizing Citrix application delivery.
  • Maintained Citrix environments, diagnosed issues as necessary.
  • Administered Citrix, Hyper-V. Configured and supported approx.
  • Designed and Implemented Citrix environment and infrastructure.
  • Managed Citrix servers and maintained network connectivity.
  • Managed Citrix MetaFrame Web Application Platform.
  • Implemented the Citrix/Meta Frame environment.
  • Designed, implemented, and supported Windows 2000 Advanced servers with applications for use by Citrix WinFrame and Terminal Server users.

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37. Intranet

low Demand
Here's how Intranet is used in Information Technology Manager jobs:
  • Coordinated Internet/intranet technology efforts including application development and implementation.
  • Document and Data Management Strategy Implemented an intranet environment that improved management of Research and Development data provided much needed organization.
  • Consolidated over 200 web-based Intranet applications onto shared environments improving stability and maintainability resulting in dramatically reduced downtime and fewer servers.
  • Improved overall availability, serviceability, and efficiency by modernizing intranet, including replacing switches with Cisco managed POE switches.
  • Spearheaded initiative to improve planning and decision-making by pushing relevant data to business managers through Company Intranet and E-Mail.
  • Lead an internal team that developed an Intranet application used for internal communications, process documentation and policy publication.
  • Developed and implemented standards for e-mail, telecommunications, company Intranet, financial and sales automation software.
  • Implemented an intranet accessible monitoring system for supervisors and management teams from other Hitachi's automotive facilities.
  • Designed and implemented first company intranet to improve communications and manage shared documents, policies and procedures.
  • Managed development team responsible for maintaining DHHS intranet utilizing Lotus Notes Domino technologies and solutions.
  • Developed and implemented a robust set of resource planning processes for an Internet/intranet development team.
  • Championed introduction of Internet/Intranet technology, corporate-wide email, shared calendaring, and online meetings.
  • Delivered architecture and led implementation of the content management solution into the corporate intranet.
  • Developed Microsoft SharePoint based intranet site which improved employee information availability and collaboration.
  • Supervised the implementation of intranet sites (SharePoint) and software application development.
  • Led business re-engineering efforts to streamline business processes utilizing Internet/Intranet and client/server solutions.
  • Designed, published, and administered company's information technology intranet site.
  • Collaborated on design, development and implementation of a credit union Intranet.
  • Developed and implemented the company Intranet to allow for the internal communications.
  • Developed Intranet system for centralizing manufacturing and bidding data for all projects.

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38. CRM

low Demand
Here's how CRM is used in Information Technology Manager jobs:
  • Developed reliable and accurate Customer Relationship Management (CRM) system for measuring sales activity and monitoring pipeline development.
  • Negotiated the purchase/charitable donation of Software and hardware to replace the hosted Microsoft Dynamics CRM environment.
  • Maintain corporate anti-virus including mobile device security, maintenance software and CRM database.
  • Planned Integrated Dynamics CRM implementation to align with marketing objectives during corporate acquisition.
  • Proposed and established Internal and external CRM setup and configuration.
  • Managed development of in-house CRM and Order Management applications.
  • Implemented and administered Microsoft Dynamics CRM for company.
  • Implemented custom CRM solution utilizing Microsoft Access.
  • Implemented internal CRM application and business strategy.
  • Created extensible architectural pattern for MS-CRM integration.
  • Administrated and updated internal CRM database.
  • Developed unified CRM and underwriting application.
  • Implemented Microsoft Dynamic CRM solution.
  • Train staff on proper use of IT equipment including phone system, smart phone use and external portal to CRM software.
  • Implemented and maintained domain operations, e-mail, ERP, CRM, payroll, human resource, and content management/archiving systems.
  • Supervised the CRM and CMS solutions and infrastructure issues, portals, e- commerce, messaging, and custom development.
  • Created training videos and held on hands training of core company application for employees including LIMS, CRM and GP.
  • Led an upgrade of a CRM system, including a consolidation of 3 separate CRM systems over a 10-month period.
  • Managed a $1.2 million dollar CRM Re-Implementation for Sales, Marketing, Licensing, Product Management and Product Support.
  • Created and implemented high-quality methodologies to support the development of CRM, Web Design and other IT critical customer-facing systems.

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39. Network Security

low Demand
Here's how Network Security is used in Information Technology Manager jobs:
  • Strengthened system/network security and business-continuity planning.
  • Managed a team of four handling IT operations, including infrastructure management, telecommunications, network security, and systems/network administration.
  • Assisted in the development, implementation, and documentation related to network security policies and procedures including incident response and reporting.
  • Assessed network security risks and developed and maintained network security standards and procedures in accordance with Department of Defense security policies.
  • Supervised hardware implementations including infrastructure design, deployment, support and maintenance, network security and disaster recovery planning and administration.
  • Created and presented to senior executive management assessment documentation with appropriate solutions for network security, business critical applications.
  • Installed and configured network security equipment to protect the company information and prevent sensitive data from being compromised.
  • Coordinated necessary maintenance to support network availability; and planned, coordinated, and implemented network security measures.
  • Managed information systems vendors, consultants and software licensing and network security and software licensing and network security.
  • Monitored and supported internal network security, including adding/deleting users and shared permission of folders and files.
  • Documented and implemented network security policies and procedures and created a Security Awareness program for staff members.
  • Performed network security gap analysis & documented risk, identified & removed unnecessary complexity from network.
  • Conceptualized the specifications design for the development of network security framework and identified database security threats.
  • Managed network security and incident management teams, responding to security penetrations and conducting forensic investigations.
  • Implemented advanced network security utilizing active directory group policies to assure proper user access and permissions.
  • Designed and implemented security policy including necessary hardware upgrades to improve all aspects of network security.
  • Implement Network Security plan for all departments and define minimum network security of all organization.
  • Established and administered Network Security strategy, protocols and complex server structure and strategy.
  • Eliminated potential network security vulnerability by centralizing management of administrative rights to faculty workstations.
  • Assist corporate office in all server/network security issues including up to date anti-virus administration.

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40. Unix

low Demand
Here's how Unix is used in Information Technology Manager jobs:
  • Managed Unix Automation Engineering Development Scrum team which is responsible for providing cost savings by automating current manual processes.
  • Conducted evaluation of Unix and Oracle based Warehouse Management system; recommended replacement of existing file-server based application.
  • Managed Windows and Unix-based network supporting network and email accounts along with approximately 100 Windows workstations.
  • Redesigned and implemented network infrastructure improvements by implementing a Windows domain and UNIX client network.
  • Worked closely with Data Center management providing environmental requirements for UNIX servers and enterprise storage.
  • Administered wireless calendaring software; maintained knowledge of clinical, UNIX- and Epic-based applications.
  • Mentored junior system administrators who successfully performed UNIX server and software support tasks.
  • Centralized data storage and UNIX compute services in engineering development environment.
  • Implemented high availability Unix platform system for PeopleSoft/Oracle implementation.
  • Managed migration project from UNIX to Windows file/application servers.
  • Provided automated backup procedures for mixed UNIX/Windows environment.
  • Supervised UNIX administrators and program developers.
  • Supported Unix and Windows application environments.
  • Managed the data center operations and technical support of 6 AS/400s, 12 UNIX servers, and over 100 Intel servers.
  • Managed and developed the necessary steps to be taken by the SAP Basis team during migration from Sun/UNIX to Dell/Windows platform.
  • Directed and installed wide area network for 5 facilities, 100+ PC's and multiple servers in Windows and Unix environments.
  • Managed the selection, build-out and implementation of the company's e-commerce global data center using Oracle 8i/11I running on HP9000/HP-UNIX.
  • Map transactions utilizing both Harbinger/STX and UNIX systems and work with trading partners to test transactions and move to production stage.
  • Managed and deployed Novel, Window and UNIX networks, SAP and RFID driven data collection systems in a global environment.
  • Created UNIX scripts that would change specific dates embedded within other scripts that ran at specific times within each month.

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41. PBX

low Demand
Here's how PBX is used in Information Technology Manager jobs:
  • Managed corporate accounting/financial database operating system and maintained MIS hard- ware/software/PBX and supply purchasing and maintenance contracts.
  • Manage operations and administration of enterprise telecommunications infrastructure including PBX, local area and wide area networks.
  • Help Desk, Data Communications and PBX telecommunications operations as well as infrastructure project management.
  • Supported daily tasks with Telecommunications systems and worked with vendors on PBX repairs/maintenance.
  • Serviced and maintained all network and telecommunications equipment (routers, switches, printers, phones, PBX, etc.)
  • Engineered VoIP PBX solution providing company-wide communications over EMC satellite and terrestrial links which reduced international voice costs for EMC employees.
  • Reduced cost of long distance and local phone service by eliminating unnecessary phone circuits and optimizing the use of the PBX.
  • Managed multiple aspects of transition from legacy, Private Branch Exchange (PBX) circuit switch to Enterprise VoIP infrastructure.
  • Project Manager in charge of updating a legacy digital PBX into a VOIP system utilizing a standard SIP service provider.
  • Provided support for a wide variety of technology including LAN/WAN, VPN, email, Ethernet systems, and PBX.
  • Designed and delivered a Network Operations Center (NOC) & Configured Voice Gateways using SIP/H.323 with PBX operator services.
  • Saved $119,000 on maintenance agreements by replacing an assortment of PBX systems with a suite of Cisco solutions.
  • Managed Microsoft based servers and workstations, SQL and Oracle databases, PBX, LAN and WAN network configurations.
  • Managed all telecommunications including, 500+ copper pots lines, corporate PRI and PBX, and 100+ cellular phones.
  • Eliminated $50,000 in annual expenses by replacing a traditional PBX system with a hybrid PRI / VOIP solution.
  • Upgraded and configured a 3Com VOIP PBX, T-1 and Blackberry Enterprise Server resulting in a one year ROI.
  • Increased inter-office visibility and communication by replacing aging PBX phone system with a Cisco UC IP phone system.
  • Administered and maintained IT functions including LAN/WAN, McAfee End Point Protection, PBX, and Windows OS/servers.
  • Assisted in the installation of a Cisco VOIP phone system, replacing our prior PBX based phone system.
  • Provided PBX/VOIP extensions for internal employees as well as set voice mail boxes and managed support for VOIP.

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42. Computer System

low Demand
Here's how Computer System is used in Information Technology Manager jobs:
  • Manage the installation and configuration of computer hardware operating systems and applications, while maintaining computer systems and networks.
  • Create and maintain policies and procedures governing divisional project management practices and change control, including Computer Systems Validation.
  • Monitored and secured full daily backups of all computer systems to removable media and performed restorations as required.
  • Provided training to new CIPS Unit Requirement Officers at quarterly Functional Area Communication Computer System Manager meetings.
  • Tasked to perform diagnosis, identification and rectification of computer system faults, abnormalities and non conference.
  • Revamped and/or replaced all existing computer systems while greatly improving and expanding network capabilities and services.
  • Supported and maintained computer systems in over fifty different store locations throughout California and Corporate.
  • Managed information technology, computer systems and data center management with System Center Operations Manager.
  • Centralized computer management to reduce effort required by IT department to maintain computer systems.
  • Maintained responsibility for computer systems and user support services for Power Generation Engineering.
  • Designed and wrote a computer system database for use by organization computer managers.
  • Monitored and maintained Mobile Data Computer systems for the timely delivery of services.
  • Provided technical recommendations for improvements in computer systems and software to management.
  • Maintain and recommend support contracts for validated and/or business critical computer systems.
  • Coordinated upgrade of computer systems including hardware, software and network capabilities.
  • Developed disaster planning procedures and managed major IT computer systems upgrades.
  • Configured computer systems for network, loaded operating systems and applications.
  • Managed and maintained all computer systems and personal computers within hotel.
  • Managed, supported, upgraded computer systems for telemarketing sales company.
  • Resolved end user issues relating to computer systems or company technology.

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43. SOX

low Demand
Here's how SOX is used in Information Technology Manager jobs:
  • Implemented corporate wide audit program at 34 sites (best practice documentation/SOX compliance reporting/security/general and application controls testing).
  • Designed and implemented internal process and conducted internal audit monthly and annually to meet SOX requirements.
  • Customized and designed Internal Audit automated SOX work flow compliance processes and management reporting dashboards.
  • Spearheaded development and implementation of methodology and procedures for annual SOX reporting and inspections.
  • Evaluated solution designs to comply with SOX guidelines for information management and data security.
  • Supported external IT SOX auditors during RFC regulatory and operational requirement reviews.
  • Participated and managed several project audits for SOX and other regulatory compliance.
  • Performed quarterly security and compliance audits; authored several SOX-related scripts.
  • Revised procedures introduced a segregation of duties review enhancing SOX results.
  • Maintain procurement documentation for detailed records and SOX compliance.
  • Maintain application/database security and SOX compliance.
  • Developed and implemented policies and procedures related to Service Level Agreements, network, Active Directory, SOX, and security.
  • Developed and delivered presentations to the Audit Committee, Executive Steering Committee and SOX Oversight Council regarding status of Compliance activities.
  • Created a year-end summary SOX memo regarding IT testing that was delivered and relied upon by the company's external auditors.
  • Streamlined Sarbanes-Oxley (SOX) compliance testing reducing controls by 40 percent while increasing quality and reliance by the external auditors.
  • Served as lead IT representative for yearly Sarbanes-Oxley (SOX) audits, periodic external customer audits and company ISO certification.
  • Created & maintained corporate SOX compliance and remediation issues as well as all IT policies including corporate SOX 404 policy.
  • Provided auditors with change records, necessary change documents, policy and procedures, standards, during annual SOX audits.
  • Performed monthly, quarterly and annual IT audits for PCI and SOX compliance per internal and external auditors set requirements.
  • Performed IT audits with Divisional Controller, Director of Compliance, External IT SOX Consultants, and KPMG & PWC.

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44. OS

low Demand
Here's how OS is used in Information Technology Manager jobs:
  • Guided Cancer Center efforts for grant funding and vendor contract negotiations while managing teams responsible for cross-institution project implementation.
  • Researched, sourced, and utilized updated equipment and technology, improving system security, cost-effectiveness, and performance.
  • Established Statement of Work engagement guidelines for providing cost-effective Web solutions to lines of business and corporate groups.
  • Provide solutions for company cost savings in addition to providing technical solutions to increase productivity and efficiency.
  • Led technology outsourcing decisions for both application hosting and development resourcing with a mixed on/off shore structure.
  • Interviewed prospective personnel, and coordinated production and enhancement efforts within the Data Warehouse.
  • Coordinated the successful implementation and execution of time tracking across the department utilizing Clarity.
  • Created customize the report using Excel with macros for Business/Financial analysis and reporting.
  • Managed costs, improved productivity and efficiency, and enhanced bottom-line profitability.
  • Developed business case justifications and cost/benefit analyses for IT spending and initiatives.
  • Established activity-based costing model and standard costing model for accounting department.
  • Install full laptop replacement configurations of Microsoft Surface tablets.
  • Emphasized cost savings, user education and data availability.
  • Restore a streamlined uniformed system across all system computers.
  • Managed closure of former corporate headquarters data center.
  • Implemented several cost cutting initiatives successfully.
  • Completed many aerospace assessments and questionnaires.
  • Update Services Microsoft Operations Manager.
  • Administered local Microsoft Exchange system.
  • Administered Microsoft Server 2008 environment.

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45. Novell

low Demand
Here's how Novell is used in Information Technology Manager jobs:
  • Developed process to transfer information between the NOVELL network and the SUN Unix / Universe system.
  • Network support for NOVELL and Multiple station platforms.
  • Installed and configured network printers and administered and created user/email accounts on both Microsoft and Novell server platforms.
  • Designed and configured Microsoft Active Directory infrastructure and migrated users and date from previous Novell Network.
  • Network manager for Novell server, telecommunications, security and web development.
  • Migrated company from Novell to Windows platform without interrupting productivity.
  • Designed and implemented organizations first LAN using Novell.
  • Obtained certification as a Novell Network Administrator.
  • Developed proficiency in Novell and Unix environments.
  • Administer Novell user/e-mail accounts access privileges.
  • Installed computers and windows/Novell servers.
  • Managed, supported and serviced the computer network running on an HP server, Novell and 25-30 desktops, and Windows.
  • Planned and delivered the implementation project of a new call center and IT including installation of the Novell network and workstations.
  • Implemented a migration from Novell to Windows Active Directory 2008 R2 for 3500 computers, 8500 students, and 1200 faculty.
  • Developed and implemented the conversion of a 350 user Novell NetWare 4.1 WAN to a 400 user Windows NT 4.0 WAN.
  • Maintained Novell and UNIX servers, networking, PC's, printers, and assorted peripheral equipment to support 40 employees.
  • Provided sole software and systems support to all departmental end-users, including shared network-based MS Windows environments and Novell user menus.
  • Led consultant team in Exchange Server 2003 migration from Novell GroupWise which significantly enhanced system performance and employee's email functionality.
  • Served as Senior Network Administrator for a Novell 4.11/ NT 4.0/ WIN2000 Pro Intranet WAN serving the Department of Homeland Security.
  • Coordinated the companies plan for Disaster Recovery working with Premise Inc. which included the AS/400, Windows Systems and Novell Networks.

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46. SLA

low Demand
Here's how SLA is used in Information Technology Manager jobs:
  • Participated in preparing consolidated financial statements for multinational company, translated foreign currency financial statements into the national currency financial statements.
  • Slashed costs by implementing various process improvements, including fiber-optic cabling between downtown municipal buildings, while great improving inter-location connectivity.
  • Collaborated with IT staff, and contractors to translate high-level requirements into functional requirements by gathering data and operational definitions.
  • Translated complex technical security issues into the language of business risk and provided guidance on security assessments and incident response.
  • Validated the monthly SLA performance reporting and maintained the Performance Management workbook, including service level credit calculations.
  • Interfaced with client and vendor executive team to define project requirements and translate business objectives into technical requirements.
  • Translated business needs into initiatives and provided Army clients with recommendations for and implementation of web systems.
  • Develop and implement strategic translation techniques in order to simplify technical language and streamline communications pathways.
  • Consolidated requirements into a single product design to serve multinational legislative, corporate and cultural requirements.
  • Collaborated with senior officers to determine business needs and requirements, and translated into technical solutions.
  • Reviewed compliance against corporate standards / policies and applicable legislative and regulatory requirements.
  • Formulated and translated a technology vision into sustainable technology solutions.
  • Translated customer needs into product designs and specifications.
  • Translated customer needs into business solutions.
  • Implemented network and server monitoring and IT department response to issue expectations and internal Service Level Agreements (SLA s).
  • Automated processes while maximizing ability to track common issues and measure performance against established SLA by implementing help desk software.
  • Set up of Help Desk that supported our in New York, Canada, Long Island, and Cleveland offices.
  • Coordinate team resources between projects and tickets to ensure project deadlines are met and support SLA requirements are maintained.
  • Control the measurement and communication of service performance against agreed SLA/OLA's ensuring communication is both timely and accurate.
  • Implemented ITIL- and SLA-based service desk resulting in efficiency and 80% response time improvements and improved IT governance.

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47. EDI

low Demand
Here's how EDI is used in Information Technology Manager jobs:
  • Coordinated established certification and accreditation requirements.
  • Established a Disaster Recovery Plan and managed all aspects of Y2K remediation projects that minimized the overall disruption to critical operations.
  • Implemented a company sponsored site that made accurate and flattering testimonials available in social media channels and eliminated daily complaint calls.
  • Developed a sustainable compliance program to improve the effectiveness and overall operation of remediation efforts within the 3500+ IT organization.
  • Identified potential data privacy, social media, IP protection risks of technology initiatives and risk mitigation engagement strategy.
  • Establish and test disaster recovery and business continuity policies & procedures for medical, manufacturing, and process-centered organizations.
  • Achieved ongoing compliance with coordinated application security remediation efforts related to audits, penetration tests and vulnerability scans.
  • Conducted patient interviews to collect necessary information for registration, assisted medical professionals in the triage process.
  • Tuned and maintained corporate electronic medical records application running on Lotus Domino R6 and ChaRx EMR application.
  • Company was experiencing phenomenal growth in the payment card industry needing to increase capacity and accessibility.
  • Assist with new strategic and integrating community-wide contracts supporting small to medium level information systems programs.
  • Managed external vendors to ensure operation availability confidentiality and integrity of all credit union data.
  • Maintained records for security audits/ remediation and compliance for all systems based on Sarbanes-Oxley criteria.
  • Managed 3rd party staffing vendor responsible for delivering computer operations and media management support 24x7x365.
  • Prepared and distributed news releases to local media outlets maintaining company image in marketplace.
  • Designed engagement processes for continual project delivery for internal and external EDI customer groups.
  • Negotiated with external audits regarding audit/testing results, impacts, and remediation procedures.
  • Managed and directed several remediation efforts as major projects following established PMO processes.
  • Ensured proper and accurate documentation of overall EDI processes, transactions and specifications.
  • Credited with creating all user and city technology policies and standard operating procedures.

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48. POS

low Demand
Here's how POS is used in Information Technology Manager jobs:
  • Proposed and implemented network infrastructure/telecommunications projects that increased computing environment stability.
  • Processed all budgetary requirements pertaining to information technology including planning, tracking, change proposals, expenditure reporting and projection analysis.
  • Increased efficiency of POS systems and corporate computing by documenting equipment inventory and identifying aging technology and recommending upgrade paths.
  • Contributed to 145+ digital sign installations by developing effective network designs and installing equipment, resulting in positive customer outcomes.
  • Analyzed individual supplier proposals, managed financial due diligence, developed normalization and return on investment schedules comparing supplier proposals.
  • Demonstrated ability to maintain composure and work efficiently in a fast-paced environment while preserving strict patient confidentiality.
  • Generated reports on incident and problem management tickets and proposed corrective action for improvements following ITIL principles.
  • Manage regular updates on common problems encountered and identify possible long-term solutions/improvements to reduce future problems.
  • Ensured that the architecture/source code/deployment procedures are well documented and readily available in the in-house repository.
  • Established a positive relationship with Schools and Non-Profit organizations regarding deployment of non-obsolete hardware and software.
  • Maintained department communication systems and ensured all software and equipment proposals meet standards and end-user requirements.
  • Contract position to facilitate the upgrade and replacement of aging network infrastructure for Non-Profit organization.
  • Identify and propose collaborative activities and projects that maximized existing resources of member colleges.
  • Proposed solutions for system integration, facilitated media bids and development of technology area.
  • Minimized write-off exposure by diligently working the technical teams on re-utilization of excess capacity.
  • Promoted high performing employees to leadership positions while addressing improvement strategies for poor performers.
  • Completed full infrastructure assessment, with complete documentation and written proposals for long-range planning.
  • Implemented back office branch capture for financial institutions and provided Post Implementation Support.
  • Develop and deliver progress reports, proposals, requirements documentation, and presentations.
  • Created, developed, and sustained positive relationships internally as well as externally.

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49. HR

low Demand
Here's how HR is used in Information Technology Manager jobs:
  • Enhanced productivity through facilitating interdepartmental cooperation and communication.
  • Major work threads included business process definition, configuration management, data conversions, interface development, and user training.
  • Led multidisciplinary implementation teams responsible for cross-divisional and cross-department technical and non-technical projects from strategic conceptualizing through operating agenda execution.
  • Evaluate and recommend systems and technological solutions to improve operations throughout the company.
  • Assisted Transport Clearings through acquisition by The Associates and subsequent acquisition by CitiFinancial.
  • Promoted sharing of information through documentation and distribution of best demonstrated practices.
  • Supported network administrator and software development staff through coaching and mentoring efforts.
  • Perform information technology assessments and recommendations at customer locations throughout the US.
  • Converted command registers into short descriptions utilizing three highly technical manuals.
  • Managed, communicated, and facilitated interdepartmental projects throughout the company.
  • Resolve system slow-downs through troubleshooting WAN connectivity real time monitoring.
  • Maintained quality service, through establishing and enforcing organization standards.
  • Create reports analyzing historical data for employee productivity and sell-through.
  • Re-designed the network infrastructure to improve reliability and throughput.
  • Designed and implemented plan for wireless network throughout organization.
  • Integrated a secure Wireless Ethernet solution throughout the organization.
  • Documented standardized procedures to be used throughout the organization.
  • Established and maintained technology standards throughout the company.
  • Connected all physical locations throughout North America together.
  • Maintain low staff turnover through effective motivational management.

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20 Most Common Skill for an Information Technology Manager

Customer Service11.1%
Computer Hardware10.7%
Infrastructure10.2%
Information Technology6%
Remote Access5%
Database5%
SQL4.8%
Backup4.6%

Typical Skill-Sets Required For An Information Technology Manager

RankSkillPercentage of ResumesPercentage
1
1
Customer Service
Customer Service
7.7%
7.7%
2
2
Computer Hardware
Computer Hardware
7.4%
7.4%
3
3
Infrastructure
Infrastructure
7.1%
7.1%
4
4
Information Technology
Information Technology
4.2%
4.2%
5
5
Remote Access
Remote Access
3.5%
3.5%
6
6
Database
Database
3.5%
3.5%
7
7
SQL
SQL
3.3%
3.3%
8
8
Backup
Backup
3.2%
3.2%
9
9
Recovery Procedures
Recovery Procedures
3.1%
3.1%
10
10
Desktop
Desktop
3%
3%
11
11
Active Directory
Active Directory
3%
3%
12
12
PCS
PCS
2.6%
2.6%
13
13
Email
Email
2.5%
2.5%
14
14
Windows XP
Windows XP
2.4%
2.4%
15
15
Project Management
Project Management
2.3%
2.3%
16
16
Internet
Internet
2.2%
2.2%
17
17
ERP
ERP
2.2%
2.2%
18
18
Voip
Voip
2.1%
2.1%
19
19
Setup
Setup
2.1%
2.1%
20
20
VPN
VPN
2.1%
2.1%
21
21
Phone System
Phone System
2%
2%
22
22
Technical Support
Technical Support
1.8%
1.8%
23
23
Vmware
Vmware
1.7%
1.7%
24
24
LAN
LAN
1.6%
1.6%
25
25
Firewall
Firewall
1.5%
1.5%
26
26
Helpdesk
Helpdesk
1.3%
1.3%
27
27
Sharepoint
Sharepoint
1.2%
1.2%
28
28
Linux
Linux
1.2%
1.2%
29
29
Management System
Management System
1.1%
1.1%
30
30
Business Requirements
Business Requirements
1.1%
1.1%
31
31
Troubleshoot
Troubleshoot
1.1%
1.1%
32
32
Tcp/Ip
Tcp/Ip
1.1%
1.1%
33
33
SAN
SAN
1.1%
1.1%
34
34
User Accounts
User Accounts
1%
1%
35
35
DNS
DNS
1%
1%
36
36
Citrix
Citrix
0.9%
0.9%
37
37
Intranet
Intranet
0.9%
0.9%
38
38
CRM
CRM
0.9%
0.9%
39
39
Network Security
Network Security
0.8%
0.8%
40
40
Unix
Unix
0.8%
0.8%
41
41
PBX
PBX
0.8%
0.8%
42
42
Computer System
Computer System
0.8%
0.8%
43
43
SOX
SOX
0.8%
0.8%
44
44
OS
OS
0.8%
0.8%
45
45
Novell
Novell
0.7%
0.7%
46
46
SLA
SLA
0.7%
0.7%
47
47
EDI
EDI
0.6%
0.6%
48
48
POS
POS
0.6%
0.6%
49
49
HR
HR
0.6%
0.6%

29,059 Information Technology Manager Jobs

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