What does an information technology manager do?
An information technology manager is responsible for supervising tasks for the company's network and information systems operations. Information technology managers require excellent knowledge of the information systems industry, a strong command of programming languages, and software and hardware application processes. An information technology manager reviews the performance of the IT department staff, ensuring that networks and systems maintain the highest quality and efficiency, and adjusting the specific system updates as needed. Information technology managers monitor the security of the system's database and identify business opportunities to utilize all business systems to improve the company's services.
Information technology manager responsibilities
Here are examples of responsibilities from real information technology manager resumes:
- Manage all systems onboarding & offboarding of all employees, manage all account access on all company systems & equipment setup.
- Manage NFS mounts from NAS devices and setup auto-mounts for the server farm.
- Manage applications support for Lawson, Meditech, ChartMaxx and McKesson PACs system.
- Negotiate and manage the company through several Telecom agreements for voice, data and wireless.
- Manage production turnovers by conducting performance tests, and reviewing SQL coding standards and methods.
- Manage 3rd party vendors supporting legacy 3Com, Avaya, Nortel, and Cisco platforms.
- Provide leadership, strategic direction, and technical oversight in support of the college's information technology operation.
- Design and manage LAN network infrastructure using a Cisco asa/switch environment.
- Plan and manage ISO quality management system as management representative and internal auditor.
- Design high availability and disaster recovery environment for the virtual infrastructure using SAN replication and snapshot technology.
- Implement security policies, recommend solutions to optimize customer service ITIL standards and collaborate with management establishing strategic objectives.
- Design and implement VoIP call center telephony system incorporating current ERP system automating inbound phone routing and client records.
- Improve disaster recovery and service levels through utilization of VMWare snapshot technology and design of a standby disaster recovery site.
- Optimize information collaboration and RFP processes across enterprise through development of a SharePoint intranet portal and customization of CRM application.
- Implement and maintain all VMWARE ESX virtual servers.
Information technology manager skills and personality traits
We calculated that 12% of Information Technology Managers are proficient in Customer Service, Project Management, and Database. They’re also known for soft skills such as Analytical skills, Business skills, and Communication skills.
We break down the percentage of Information Technology Managers that have these skills listed on their resume here:
- Customer Service, 12%
Performed team performance evaluations, implemented corrective action and/or provide improvement recommendations and pro-actively promoted company culture for outstanding customer service.
- Project Management, 9%
Incorporated project management and SDLC methodologies to define requirements, specifications, development direction, and implementation for numerous web-based projects.
- Database, 4%
Coordinated data recovery with business development staffs, Database Administrators, and LAN Administrators weekly in preparation for major disaster.
- Network Infrastructure, 4%
Proposed and implemented network infrastructure/telecommunications projects that increased computing environment stability.
- SAN, 3%
Designed high availability and disaster recovery environment for the virtual infrastructure using SAN replication and snapshot technology.
- SQL Server, 3%
Designed and managed all high-availability solutions, including server load balancing and Microsoft SQL Server Database Mirroring.
Most information technology managers use their skills in "customer service," "project management," and "database" to do their jobs. You can find more detail on essential information technology manager responsibilities here:
Analytical skills. The most essential soft skill for an information technology manager to carry out their responsibilities is analytical skills. This skill is important for the role because "it managers must analyze problems and consider and select the best ways to solve them." Additionally, an information technology manager resume shows how their duties depend on analytical skills: "eliminated duplicate data entry between systems by developing various system interfaces between erp, payroll, contracts and human resources databases. "
Business skills. Another essential skill to perform information technology manager duties is business skills. Information technology managers responsibilities require that "it managers must develop and implement strategic plans to reach the goals of their organizations." Information technology managers also use business skills in their role according to a real resume snippet: "managed the consolidation of two oracle e-business suite instances into a single erp system merging two companies' operations together. "
Communication skills. information technology managers are also known for communication skills, which are critical to their duties. You can see how this skill relates to information technology manager responsibilities, because "it managers must explain their work to top executives and give clear instructions to their subordinates." An information technology manager resume example shows how communication skills is used in the workplace: "developed and implemented communications programs for hr and facilities. "
Leadership skills. A big part of what information technology managers do relies on "leadership skills." You can see how essential it is to information technology manager responsibilities because "it managers must lead and motivate it teams or departments so that workers are efficient and effective." Here's an example of how this skill is used from a resume that represents typical information technology manager tasks: "managed facility upgrade of technical infrastructure and coordinated with divisional leadership in holland to implement new erp software - baan iv. "
Organizational skills. A commonly-found skill in information technology manager job descriptions, "organizational skills" is essential to what information technology managers do. Information technology manager responsibilities rely on this skill because "some it managers must coordinate the work of several different it departments to make the organization run efficiently." You can also see how information technology manager duties rely on organizational skills in this resume example: "provided direction and leadership on multiple organizational projects including it, finance and hr projects. "
The three companies that hire the most information technology managers are:
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Compare different information technology managers
Information technology manager vs. Systems manager
A systems manager is responsible for monitoring the operations of the information technology department, evaluating staff performance, developing strategic procedures to maximize productivity, and identifying business opportunities that would generate more revenues and profitability for the company. Systems managers inspect company networks to ensure the efficiency of the technology systems, conducting regular diagnostic tests, and installing upgrades to boost optimization. A systems manager must have excellent knowledge of the technology industry, as well as a strong command in programming languages and system codes to maintain the security of the company's database.
There are some key differences in the responsibilities of each position. For example, information technology manager responsibilities require skills like "database," "technical support," "itil," and "switches." Meanwhile a typical systems manager has skills in areas such as "patients," "data entry," "client facing," and "logistics." This difference in skills reveals the differences in what each career does.
On average, systems managers reach similar levels of education than information technology managers. Systems managers are 0.1% more likely to earn a Master's Degree and 0.2% more likely to graduate with a Doctoral Degree.Information technology manager vs. Network manager
A network manager is responsible for monitoring the efficient network connection of the company's technology systems, analyzing system designs, and overseeing installation processes and programs. Network managers inspect the efficiency of existing network management systems, upgrading network data to boost optimal performance and communication transportation. A network manager must have excellent knowledge of technology disciplines and should always be updated with the recent technology trends, guiding the network staff on their tasks and immediately resolving system defects and discrepancies.
Each career also uses different skills, according to real information technology manager resumes. While information technology manager responsibilities can utilize skills like "database," "technical support," "itil," and "sox," network managers use skills like "fault management," "network hardware," "routers," and "provider network."
In general, network managers achieve similar levels of education than information technology managers. They're 1.2% less likely to obtain a Master's Degree while being 0.2% more likely to earn a Doctoral Degree.Information technology manager vs. Chief technology officer
The job of chief technology officers (CTOs) is to oversee the technological needs and research and development of an organization. The CTOs, who are like chief information officers, make decisions for a company's technology infrastructure that aligns with the organization's business goals. They must ensure that they are updated on new and existing technologies for them to guide the company's future endeavors. Other responsibilities include fixing issues related to information technology, developing and managing the company's technological resources, and participating in management decisions on corporate governance.
The required skills of the two careers differ considerably. For example, information technology managers are more likely to have skills like "customer service," "database," "network infrastructure," and "technical support." But a chief technology officer is more likely to have skills like "infrastructure," "cloud," "architecture," and "python."
Chief technology officers typically earn higher educational levels compared to information technology managers. Specifically, they're 8.2% more likely to graduate with a Master's Degree, and 4.0% more likely to earn a Doctoral Degree.Information technology manager vs. Information technology supervisor, information technology
An information technology supervisor of information technology is primarily in charge of overseeing a company's IT operations, ensuring efficiency and smooth workflow. It is their duty to spearhead projects, set goals and objectives, coordinate staff, manage budgets and timelines, perform installations and upgrades, and develop strategies to optimize operations. They must remain knowledgeable of the latest technologies, liaise with external parties, and produce progress reports. Furthermore, as a supervisor, it is essential to monitor the performance of the IT teams, all while enforcing the company's policies and regulations.
Types of information technology manager
Updated January 8, 2025
