Information technology manager jobs in Lakewood, NJ - 388 jobs

About us At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees to provide competitive rates and compensation programs. Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement. We also provide attractive working conditions and opportunities for career growth through professional development. Discover why Cooper University Health Care is the employer of choice in South Jersey. Short Description The Cooper Information Technology Department is looking for an IT Service Delivery Manager to help lead our Service Management team in improving user experience, streamline IT workflows, implement new features and products within Service Management such as AI innovations and a Strategic Portfolio Management solution, manage vendor relations with our Service Desk partner, and help ensure the success of our Epic Service Delivery team. This position is responsible for gathering the needs and requirements of Cooper's clinical and business users and aligning these with the services provided by the Information Technology Department. The IT Service Delivery Manager facilitates improved IT services for our business partners through continuous monitoring of IT Service Delivery performance and the development and implementation of improvement action plans. They lead setting and enforcing standards for IT practices and operations. They facilitate department wide oversight of established Service Level Agreements and performance metrics. They are the product owner for IT Service Management Systems and will drive the planning and vision for that team to improve outcomes for all users of those systems Develop and implement AI vision for IT Service Management systems - Assess customer needs and requirements to direct IT solutions and service offerings. - Gather customer information and feedback utilizing internal customer surveys, helpdesk surveys, direct customer communications. - Establish, monitor, and update IT Service Level Agreements and metrics. - Facilitate improved IT processes, services, systems and operations through the development and implementation of necessary action plans. - Monitor departmental performance and lead improvement efforts. - Support the delivery of services within agreed Service Levels. - Facilitate the definition and communication of department policies and procedures. Oversees implementation of new policies and procedures and regular evaluation and improvement efforts. - Make recommendations on appropriate IT strategies and best practices to implement to surmount challenges and achieve set objectives. - Communicate and promotes service standards for IT. Keeps IT informed of departmental performance and compliance. Escalates challenges and issues in service delivery. - Increase Organizational awareness related to the IT services provided. - Provide detailed reports to organization on Service Level agreement performance and other performance metrics. - Directly Manage staff supporting Information Technology Service Management Tools (ServiceNow, Planview, etc.), Service Delivery leads and Quality Assurance Analysts. - Matrix Management of Application Service Delivery analyst in incident response, maintenance change requests, testing and general support of department needs. - Develop knowledge sharing and cross training plans for Service Delivery team and direct staff. - Manage Vendor relationships for 3rd parties providing helpdesk and other support services. Monitor vendor performance, contract compliance and improvement processes. Conduct contract negotiations - Facilitate the proliferation and accuracy of the ITSM content including configuration items, application database and Standard Operating Procedures. - Drive knowledge sharing through the development and continuous refinement of a Knowledge Database with the ITSM System. - Product Manager driving effective use of IT Service Management systems. - Conduct systems audits to identify compliance with standards, completeness of data, vendor compliance and performance, etc. - Carry out tests and troubleshooting to detect issues with an IT system. - Manage the establishment of Quality Assurance best practices and standards - Product Manager for automated testing tool, driving its effective use within the department. Experience Required 2-4 years The ideal candidate will have ITIL Service Management experience within a health care environment. Seasoned experience with ServiceNow or similar ITSM tool is preferred. 2-4 years of ITSM admin experience desired Education Requirements Bachelors preferred 10-15 years of relevant Service Management experience required in lieu of Bachelors' Degree License/Certification Requirements ITIL Certifications preferred Special Requirements 2-4 years' experience in IT Service Management in a Health Care environment 2-4 years' experience with ServiceNow or similar ITSM tool

A leading global healthcare company is seeking a candidate to deploy technical and marketing strategies for the swine business, manage technical teams, and support sales efforts. The ideal applicant should hold a Doctor of Veterinary Medicine degree, have over ten years of experience in animal health, and demonstrate strong communication skills in both English and Vietnamese. This position will have relocation support and will be based in Vietnam. #J-18808-Ljbffr

Job Title: Infrastructure Project Manager Duration: Contract-to-Hire About the Role We are seeking an Infrastructure Project Manager to lead critical IT infrastructure initiatives with a focus on cloud migrations and Citrix upgrades. This role manages project delivery, financials, and stakeholder communication - operating as an individual contributor (not a people manager) and overseeing a project budget of approximately $2M. Key Responsibilities Lead infrastructure projects including cloud migration, Citrix upgrades, network and data center initiatives Develop and manage project plans, schedules, budgets, and resource allocation Manage $2M+ project budgets with financial tracking and reporting Coordinate with cross-functional technical teams and third-party vendors Identify project risks and implement mitigation strategies Provide clear updates to stakeholders and executive leadership Ensure adherence to security, compliance, and organizational standards Oversee testing, implementation, and post-deployment review Must-Have Skills Proven experience as an Infrastructure Project Manager Cloud migration project experience (required) Citrix upgrade experience (required) Azure cloud project experience (Preferred) Strong stakeholder management experience Experience managing large project budgets Familiarity with security tools and controls Excellent communication, planning, and issue-resolution skills Experience with Agile and Waterfall methodologies PMP, ITIL, PRINCE2 or similar certifications is plus Healthcare industry project experience is plus

Service Delivery Manager - Data & Application Managed Services (Databricks/AWS) We're looking for a Service Delivery Manager to own and evolve the managed services experience for a large, data-heavy application ecosystem built on Databricks and AWS. This role sits at the intersection of application support, data platforms, cloud operations, and client consulting. You'll be accountable for service quality, SLAs, stakeholder satisfaction, and continuous improvement across a complex stack that includes Databricks, PySpark, AWS (Kinesis, Lambda, CloudWatch, DynamoDB), and surrounding applications. You bring a solid technical foundation, a data-driven mindset, and the ability to lead people and conversations at both the executive and engineering levels. You've spent time in a Managed Services or IT consulting environment, understand what it means to run large production support engagements, and are comfortable translating business goals (especially in retail/consumer products and eCommerce) into operational execution. What you'll own End-to-end service delivery for a portfolio of applications and data workloads, with a core focus on Databricks-based pipelines and AWS-native components (Kinesis, Lambda, DynamoDB, CloudWatch). SLA and ITSM performance across incident, problem, change, and request processes, ensuring consistent adherence to ITIL/ITSM best practices. Customer satisfaction and stakeholder alignment, acting as the primary operational contact for client leaders, product owners, and technical teams. Production stability and major incident handling, leading coordination across application support, data engineering, SRE, and vendors to drive root cause analysis and long-term fixes. Service reporting and analytics: creating and maintaining dashboards and reports on SLAs, incident trends, capacity, and platform health, using data to drive decisions and priority-setting. Service roadmap and continuous improvement, identifying opportunities to streamline operations, reduce incidents, improve reliability, and optimize cost across Databricks and AWS workloads. What you'll do day to day Lead a blended team (onshore/offshore) delivering L2/L3 support for applications and data pipelines running on Databricks and AWS. Partner with client stakeholders in consumer products/retail/eCommerce to understand business cycles, promotions, loyalty campaigns, and their impact on the application and data landscape. Oversee runbooks, knowledge base, and operational documentation, ensuring that support processes are well-documented, current, and actually used. Coordinate and chair service reviews and business reviews, presenting performance metrics, incident summaries, risks, and proposed initiatives. Work closely with architects and engineering leads to transition new capabilities into steady-state support, ensuring operability, monitoring, and supportability are in place before go-live. Manage vendor relationships and contracts associated with the managed service, ensuring third parties deliver to agreed SLAs. Identify and escalate risk, compliance, and data protection issues, especially around customer data in retail/eCommerce and loyalty contexts, and drive remediation plans. Champion a data-driven, metrics-first culture within the support team, using hard numbers to prioritize work and communicate value. What you bring 10+ years of experience in enterprise application and/or infrastructure support, with significant time in a Managed Service Provider (MSP) or IT consulting environment. Proven track record managing large application stacks and complex production support engagements, ideally spanning both applications and data platforms. Hands-on exposure to Databricks and PySpark in a production context Strong familiarity with AWS services used in event-driven and data-centric architectures - especially Kinesis, Lambda, CloudWatch, and DynamoDB - and how they fit into an end-to-end data and application landscape. Solid understanding of ITIL/ITSM frameworks and SLA management: you've run incident, problem, and change processes and built/used KPI dashboards. Demonstrated experience leading teams (direct or matrixed), including coaching, workload balancing, and building a culture of accountability and ownership. Excellent client-facing skills: you are comfortable in executive conversations, can explain technical issues in business terms, and handle difficult discussions with composure. A data-driven mentality: you naturally reach for metrics, logs, and trends to support your arguments and decisions. Strong organizational skills, attention to detail, and the ability to juggle multiple clients, projects, and priorities without losing sight of commitments. Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent experience). Nice to have Experience supporting Cassandra or other NoSQL databases, and/or PostgreSQL in production environments. Background in eCommerce platforms or loyalty systems; familiarity with tools like SFCC (Salesforce Commerce Cloud) or other commerce engines. Direct experience in consumer products / retail industries, especially customer-facing, high-volume transactional systems. Exposure to multi-cloud environments and modern observability practices. In this role, success looks like: Highly stable Databricks and AWS-based applications with clear, predictable SLAs. Clients who see you as their trusted partner for operational and technical decisions. A support organization that is well-structured, well-documented, and measurably improving over time.

White Glove Onboarding & B2B Integration Delivery Lead We're seeking an experienced and hands-on professional with experience in B2B/EDI projects and shape future of our White Glove Onboarding Practice. You'll play a pivotal role in ensuring customers experience smooth onboarding, seamless integrations, and outstanding delivery quality across our PartnerLinQ platform. This is a high-visibility role for someone who thrives at the intersection of technology, customer experience, and delivery excellence. Key Responsibilities Manage, and scale PartnerLinQ's White Glove Onboarding Practice to deliver world-class customer experiences. Lead B2B/EDI integration projects-from onboarding, requirements to testing and production go-live. Collaborate closely with Engineering, Product, and the Global Response Team (GRT) to optimize onboarding workflows. Oversee and coordinate EDI VAN setup and connectivity, including AS2, SFTP, VAN mailbox configurations, and partner communication protocols. Coordinate with partner networks, VAN providers, and managed service teams to ensure seamless connectivity and data exchange. Define and manage KPIs for onboarding speed, integration success rate, and customer satisfaction. Develop onboarding frameworks, templates, and best practices that drive delivery consistency and scalability. Mentor and coordinate global teams (onshore/offshore) ensuring operational excellence and timely project delivery. Serve as a trusted escalation point and advisor for customers during onboarding and delivery. What You'll Bring 4-6 years' experience in B2B/EDI integration, customer onboarding, or professional services within SaaS or supply-chain technology. Deep expertise in EDI standards (X12, EDIFACT) and integration protocols (AS2, SFTP, APIs and VAN connectivity.). Proven success managing enterprise-scale EDI/B2B projects Strong leadership, communication, and stakeholder-management skills. Experience leading distributed delivery teams and working in global, fast-paced environments. Bachelor's degree in Computer Science, Information Systems, or equivalent. About PartnerLinQ PartnerLinQ is a next-generation SaaS platform transforming global supply-chain connectivity, visibility, and decision intelligence. Our mission is to simplify and accelerate how enterprises connect, transact, and collaborate with their trading partners. Why PartnerLinQ Be the driver of a flagship onboarding practice in a rapidly scaling SaaS company. Collaborate with global teams shaping the future of supply-chain integration. Competitive compensation, performance incentives, and full benefits. Exposure to cutting-edge Azure, AI, and automation technologies. A culture that values innovation, ownership, and customer success.

Meta designs, builds, leases, and operates the most leading-edge and efficient data centers in the world. Locating, developing and managing this data center infrastructure the "right" way is synonymous with ensuring high uptime, capacity availability, flexibility and capital and operational cost efficiency. Facebook is seeking an experienced, organized, and collaborative Site Selection Manager to join the Data Center Site Selection team.We are seeking a Data Center Site Selection Manager who has extensive experience negotiating large, complex deals and an extensive knowledge of the legal agreements that accompany them. The Data Center Site Selection Manager should also have experience thinking both strategically and analytically, develop out-of-the box solutions and can navigate the challenges that accompany leasing projects and portfolios of large magnitude. **Required Skills:** Data Center Site Selection Manager Responsibilities: 1. Develop Meta's owned data center location strategy in assigned geography and manage the site selection effort for real estate, including partnering with teams focused on economic development incentives, energy and utilities, network connectivity, legal, policy, and financial considerations 2. Lead feasibility discussions and contract negotiations with service providers, property owners, economic development agencies, and utility companies 3. Negotiate letters of intent, land or building purchases, economic development incentives, water and sewer supply, and other site-specific agreements, support power negotiations 4. Partner with internal organizations including capacity planning, energy teams, data center design, construction, network engineering, legal, policy, communications and finance 5. Prepare project location recommendations and present to management for approval 6. Develop portfolio management metrics and tracking mechanisms and interact with external lease management companies 7. Maintain relationships with communities and service providers in support of Facebook's data center developments, monitor ongoing contractual commitments, and support the expansion of Facebook's existing data centers through the extension of existing agreements or the formation of new agreements 8. Travel domestically (50%+) **Minimum Qualifications:** Minimum Qualifications: 9. Bachelor's degree in a directly related field, or equivalent practical experience 10. Bachelor's degree in Business, Civil Engineering, City Planning or related 11. 10+ years of experience in site selection and data center or other capital project or infrastructure development 12. Experience leading real estate negotiations including contract formation and contract negotiations 13. Experience at representing business interests to governments (state, county and local), utilities, potential suppliers, and other stakeholders 14. Experience managing large real estate development projects and coordinating with internal staff, consultants, vendors and external stakeholders 15. Experience communicating commercial, market and contractual details to all organizational levels 16. 2+ years of experience in Excel and PowerPoint and/or Keynote **Preferred Qualifications:** Preferred Qualifications: 17. Advanced technical degree, law degree 18. Experience in hyperscale data center site selection or leasing negotiations **Public Compensation:** $202,000/year to $273,000/year + bonus + equity + benefits **Industry:** Internet **Equal Opportunity:** Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment. Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.

Join the Team! Is technology your passion? Do you want to work with smart, forward-thinking individuals? Do you want to grow in a career you love? At Align, our professionals are the key to our success. We don't just hire talent, we invest in exceptional people who are forward-thinking, results-driven, and passionate about what they do. We're a group of tech-savvy professionals who are motivated by making an impact. Our culture is one of unbounded opportunity that celebrates the passions, skills and ideas of our team-work hard, play hard, be smart! We believe great communities lead to great companies. That's why we offer a dynamic workplace where you feel inspired, engaged and innovative. We offer professionals opportunities to train in the leading technologies, make an impact within the industry and acquire valuable new skills whether on client sites or in one of our regional offices. Position Overview The Head of Data Center Selection and Strategy is a passionate and entrepreneurial leader responsible for seeking data center solution sales and guiding infrastructure selection for our clients. This role requires expertise in data center facilities and high-level technology with a proven ability to identify, pursue, and secure enterprise client opportunities. This role will leverage their strong market knowledge and subject matter expertise to build relationships with data center real estate brokers, data center colocation providers and prospective clients. Success in this position requires strategic vision and the ability to manage and engage various parties for success. Candidates should demonstrate a comprehensive understanding of the data center market, critical system assessments, site selection, lease negotiations and transaction oversight. Experience working with high-profile enterprise clients, industry-leading brokerage firms and operators is highly valued. This role will be expected to conduct market research, advise clients on strategic outcomes, and deliver client-focused solutions that drive business growth and profitability. The ideal candidate will possess at least ten years of experience in the data center arena, with a minimum of five years focused on data center or technology real estate. Prior professional services experience, and a proven track record of entrepreneurial success are highly recommended. This role must be able to communicate effectively at all levels, mentor internal talent, and collaborate across teams to ensure seamless integration and shared objectives. This is a full-time, salaried position offering $250,000+, full benefits, paid time off, paid training, and performance-based bonuses. Key Responsibilities Demonstrate expertise in data center infrastructure, with a comprehensive understanding of enterprise clients and the complexities involved in improving their environments. Experience spans from the data center space to the physical layer of technology, offering expert guidance and tailored solutions aimed at upgrading client portfolios. Build trusted advisor relationships with clients; communicate effectively at all levels within client organization (Board-level to DC Manager level); demonstrate knowledge and experience to be credible across DC environments. Assessment Guidance: Incorporate Align's value by introducing our assessment abilities to determine site capacities for clients. Assist with strategic planning. Site Identification & Analysis: Work with the team to pinpoint locations and sites of interest for potential clients Stakeholder Engagement: Establish and nurture relationships data center owners, data center brokers and data center colo providers Negotiation & Agreement Management: Lead discussions for Align services including; assessments, site selection, design, plan, procure, build and execute Portfolio Strategy: Advise clients on existing data center capacities, technology portfolio optimization to identify significant savings and value-add opportunities. Transaction Oversight: Manage all aspects of leasing transactions, including tenant representation, landlord agency leasing, and marketing. Market Research: Conduct market research to identify trends, opportunities, and risks in the data center real estate sector. Project Management: Track milestones and ensure timely execution of site/infrastructure development strategies. Qualifications Experience: Minimum 10 years in the data center arena, with at least 5 years focused on data center or technology real estate. Expertise: Understanding of the data center market, portfolio management, and transaction processes. Industry Knowledge: Familiarity with major data center brokerage firms and operator. Skills: Exceptional negotiation, relationship-building, and project management skills. Education: Bachelor's degree in Real Estate, Business, Engineering, or related field; advanced degree preferred. Entrepreneurial Mindset: Demonstrated ability to drive business growth and deliver client-focused solutions. To support a fair, consistent, and high-quality hiring experience, some interviews may be recorded. These recordings help our team focus fully on the conversation at hand, rather than note-taking, and allow us to better evaluate and improve our recruitment process. Recordings are used solely for internal purposes such as training, quality assurance, and process improvement. Candidates will be informed in advance and asked to provide consent before any recording takes place. Align is a premier global provider of technology infrastructure solutions. Align specializes in designing and deploying technology infrastructure solutions from the data center to the desktop as well as providing managed IT services for clients. Our professional services team, which includes Workplace Technology and Data Center Solutions provide strategic consulting, design, project management, engineering, implementation and support. Our best-in-class Managed Services team provides IT services and cybersecurity advisory for clients within the Alternative Investment industry. Align is a Microsoft Tier 1 Cloud Solutions Provider (CSP) and Gold Partner. Our client centric approach and passion for driving IT innovation has enabled us to provide tailored solutions and business transformations for over three decades. Leading firms have relied on Align to provide forward-thinking technology strategies that support their current and future business needs. Our teams have flawless track records of delivering technical solutions and have established long-standing relationships with an impressive client list of both Global 1000 and SMB clients. We work across a diverse list of industries including financial services, life sciences (pharmaceutical and health care), retail, technology, media and telecommunications. For more information, visit: *************

The IT Systems Manager is responsible for designing, implementing, and managing the organization's systems infrastructure to ensure security, reliability, and optimal performance. This role focuses on maintaining standards, improving systems, and supporting business continuity. Duties & Responsibilities: * Design, implement, and manage enterprise production systems, including servers (physical/virtual), workstations, Active Directory environment, backup systems/solutions, enterprise applications and DR/BCP environment. * Strong understanding and expertise in DNS, DHCP and all areas of Active Directory management. * Manage and maintain current production banking applications for optimal performance. * Research and recommend new IT applications to improve IT Systems operations, performance, security and compliance. * Oversee server backups, troubleshooting, and restoring data across on-premises and cloud environments. * Lead bank IT related Disaster Recovery, Business Continuity and Pandemic Testing when required. * Ability to manage critical bank systems vendors and stay on top of in critical up-time and/or performance situations. * Develop and maintain standards for systems configurations, security, and service delivery. * Provide technical guidance and mentorship to support staff. * Create procedures and instructions for internal guidance as needed. * Ensure continuous availability and performance of all systems components. * Monitor production systems health and proactively address performance issues. * Troubleshoot and resolve all systems related problems. * Support audit and compliance efforts by providing documentation and mitigating security findings. * Review penetration test results and implement corrective measures. * Respond to systems alerts and outages promptly, including after-hours support. * Collaborate with IT teams to maintain secure and efficient systems. Technical Skills * Active Directory design and management, TCP/IP, TLS, DNS, DHCP. * Baseline and enhanced security knowledge for systems and cloud environments. * Advanced troubleshooting techniques. * Cloud & Virtualization: Microsoft Azure/AWS systems design, VMware, Hyper-V. * Automation & Scripting: PowerShell Qualifications * Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience). * Minimum 7-10 years of experience in network administration and management. * Experience in financial services or banking industry. * Familiarity with regulatory compliance frameworks (e.g., PCI DSS, FFIEC, FDIC, OCC). * Proven track record in designing and maintaining enterprise-level networks. * Microsoft Certifications: Microsoft 365/Azure/Security/AI or equivalent. * Cloud Certifications: Azure/AWS or equivalent. First Bank is an EEO/AA Employer, M/F-Disabled-Veteran and LGBTQ+ can apply to our company for employment opportunities.

Effectively work with and lead a team of capable engineers. Solve problems and present solutions for day-to-day issues and long term projects. Plan effectively for future changes (i.e. Windows 10 end-of-life, changes to Microsoft MFA). Work within client environments to maintain a secure and highly available environment. Communicate with fellow engineers, vendors, and clients to promote a professional and positive environment. Job Responsibilities: - Serve as a team leader and escalation resource with regard to network and systems administration - To manage and/or assist in ongoing projects and day-to-day demands - Organize, coordinate, and prioritize multiple activities and resources (i.e. people, equipment, and supplies) and adhere to project schedules - Maintain complete and accurate documentation that can be referenced by other technicians easily and effectively Knowledge Required: - Networking: Layer 2 and 3 switching, NAS/SAN, VLANs, DNS, DHCP, Routing, VPN and related protocols - Concepts: Backup and Disaster Recovery Device Security Standards - Technologies we work with: NinjaOne RMM Unifi/Ubiquiti Synology NAS Windows Server (2012, 2019, etc) and associated roles FSMOs Active Directory RRAS DHCP DNS Microsoft 365 Management Microsoft 365 Admin Center, Entra ID, Azure, Exchange, Teams Microsoft Licensing and related best-practices Key Skills: - Communication - Whether through written or oral communication, always keep in mind the audience and setting, and express information in a respectful manner that is conducive to teamwork and maintaining a positive environment - Customer Service - An ability to effectively work with those who may lack knowledge in IT, build positive relationships with customers and vendors, and resolve concerns or issues that clients may present - Problem Solving - Identify problems in an environment, and develop solutions that efficiently resolve issues - Attention to Detail - In writing documentation, implementing solutions, or planning projects, mind details and be aware of the side effects specific actions may produce Education and Experience: Ten (10) years of experience in this or a related position

Date 2025 Title Manager of IT Services Department Information Technology/HR Reports to Chief Information Officer FLSA (Exempt or Non-Exempt Exempt The Manager of IT Services is responsible for leading the implementation of the technology vision and supporting initiatives defined in the Digital Transformation plan of the Group aiming to modernize application platforms and to facilitate the integration of USPL with Biofarma. This role will assess current IT infrastructure, oversee new system rollouts and ensure that all IT services align with Biofarma's global standards, key performance indicators (KPIs), and measurement frameworks. Reporting to the VP of HR and functionally to the Chief Information Officer, this role is instrumental in driving operational consistency, data transparency, and digital alignment across the organization. T The Manager of IT Services must be able to operate strategically, as well as be willing and able to “roll up their sleeves” and get things done. The person will then be responsible for managing, delivering and reporting on the progress of the IT initiatives within Americas Areas of Responsibility Manage and lead large scale projects within North America. To be noticed that “transformation projects” are defined and planned at Group level and the implementation strategy will be driven by the Group CIO. Assessment & Optimization of IT Systems: Evaluate the current IT landscape to identify inefficiencies, risks, or outdated technologies. Propose and execute system upgrades or replacements to support business scalability and reliability. Transformation & Organizational Integration: Oversee IT aspects of USPL's transformation and integration into Biofarma, ensuring alignment of processes, KPIs, and reporting frameworks. Partners with all departments to support digital tools that enable workforce planning, talent management, and organizational development. IT Strategy & Execution: Contribute to develop and manage implementation of strategic IT roadmap in alignment with business objectives and Biofarma's integration goals. Drive adoption of digital tools and platforms that support operational excellence and cross-functional collaboration. Participate, develop, and adhere to the global IT governance infrastructure. Evaluate the possibility of centralizing certain technology and infrastructure activities. Ensure the security of IT systems by guaranteeing the implementation of Group policies and procedures in order to protect company assets and by maintaining effective security/backup and disaster recovery processes and systems. Budget, Performance Management & KPI Standardization: Participate in developing the global and Americas IT budget. Assure continuous monitoring of expenses providing adequate forecasting in line with the timelines defined by the Group. Implement all the processes and procedures defined at Group Level, assuring full compliance and timeline respect. Implement systems to track, measure, and report on performance using standardized KPIs in line with Biofarma's methodology. Enable data-driven decision-making through robust reporting tools and business intelligence solutions. Team Leadership & Vendor Oversight: Lead and mentor the IT services team, fostering a culture of continuous improvement and innovation. Manage external vendors, consultants, and implementation partners to ensure timely and effective project delivery. Maintain current knowledge of technology developments and trends, and coordinate with Group ICT the implementation of changes as appropriate. Other Duties as Assigned Other Responsibilities Including Safety: Works in a safe and responsible manner to create an injury-free and incident-free workplace. Complies with all job-related safety and other training requirements. Keeps management informed of area activities and of any significant problems. Requirements Education & Qualification: Bachelor's or Master's degree in Information Technology, Computer Science, Business Administration, or related field. At least 10 years of progressive IT leadership experience, including direct responsibility for ERP implementations. Strong track record of managing IT transformation and integration initiatives. Experience working in global or multinational organizations. Certifications, Licenses, Credentials: N/A Skills & Ability / Key Competencies: Expertise in ERP Implementation Strategic Thinking & Business Alignment Transformation & Change Management Leadership & Stakeholder Engagement Data Analysis & KPI Development Project and Vendor Management Cross-Functional Communication Main ICT transformation projects to be managed in the next three years Data Platform and AI adoption Master Data harmonization at Group Level CRM for Sales and Marketing MES + EAM + APS for Operation Improvement QMS and LIMS for Scientific HCM Platform Group Model and ERP (S4H) Physical Requirements (lifting, etc.): The employee is frequently required to sit (50%), stand, and walk (50%); use of hands to finger, handle or feel writing tools and computer keyboard; may reach with hands and arms and infrequently may lift up to 30lbs.; uses desk telephone/cell phone to talk and hear or converse with other employees. Work Environment (Office, Warehouse, temperature extremes, etc.): Primarily located in an office environment where temperatures are controlled for heat and air conditioning; occasionally walks through Offices, warehouse or manufacturing workplace and will be required to wear appropriate PPE for each work area including safety shoes, hair net, safety glasses, face mask, gloves, or disposable jumpsuit. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all the job responsibilities, duties, skill, or working conditions. In addition, this document does not create an employment contract, implied or otherwise, other than an "at will" relationship. USPL is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, genetic information, disability, protected veteran status, or any other characteristic protected by applicable local, state, or federal law. Benefits And Compensation: Our benefits are designed to help you move forward in your career, and in areas of your life outside of USPL. From health and wellness benefit options including medical, dental, vision, short- and long-term disability, basic life insurance, supplemental life insurance, AD&D insurance. We also offer a matched 401(k) savings plan. Employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, sick time, etc. Newly hired employees receive up to 10 days of vacation in the first year, which grows to 12 days starting the second year of employment. Acknowledgement I have read and understand the job requirements, responsibilities, and expectations set forth in the job description provided for my position. I attest that I can perform the essential job functions as outlined with or without any reasonable accommodation.

Why Jencap? We are one of the largest wholesale insurance intermediaries in the United States with expertise in wholesale brokerage, binding authority, and program management. The common thread woven throughout our success story is our collaborative and driven team of people. Our teams are empowered and work together to find solutions. We have a passion culture - with teamwork, collaboration and a focus on growing individuals and giving them the tools & development opportunities to have a successful career. The IT Service Desk Level 2 Administrator will be responsible for collaborating with our internal stakeholders, providing them with effective technology solutions and exemplary support. As a key point of contact for Level 2 issues/escalations, you will troubleshoot, diagnose, and resolve a wide range of hardware, software, mobile and Azure Cloud issues. Your exceptional problem-solving abilities will ensure that our users receive timely and efficient support, allowing them to focus on their critical responsibilities. This role will report to the SR. IT Service Delivery & Change Manager. You will be required to be onsite 4 days a week and 1 day remote, during core business hours. This role requires onsite support at our Red Bank, NJ office, where you will deliver technical expertise and provide top-tier customer service. Responsibilities: • Receive, prioritize, and respond to incoming Level 2 Service Desk requests in accordance with established service-level agreements (SLAs) Utilize your comprehensive knowledge of computer hardware, software, mobile, Azure Cloud, and other technology tools to troubleshoot, diagnose, and resolve complex issues. Provide high-quality end-user support while adhering to established operational and procedural measures. • Manage users, devices, and cloud tracking events through our Zendesk global ticketing system. • Provide technical support for It Service Desk Level 1 Engineers. • Collaborate closely with our user community, understand their unique needs, and deliver solutions that enhance their productivity and effectiveness. • Provide technical and troubleshooting assistance related to MS Windows, Office 356, Azure Cloud and other desktop, server, and business applications. • Enroll and administer thin clients using Azure virtual desktop. • Maintain, support, and troubleshoot office telephone systems and software, audio-visual (AV) equipment and multi-function network printers. • Manage Azure and on-prem Active Directory, Azure virtual desktops, Intune, Exchange & SharePoint. • Provide technical support and troubleshooting assistance related to the company's critical business systems. • Perform on-call duties and technical implementations/upgrades that may occur after normal business hours and on weekends as required to minimize business impact. • Assist with users becoming and remaining compliant with the company's IT security policies and minimum standards. • Participate in the creation and maintenance of enterprise operations documents (i.e., policies, standards, procedures, and guidelines) • Liaise with third parties as it relates to any of the above. • This role maybe required to work nights, off hours or weekends as assigned. Technologies • Knowledge of Cloud Technologies, Microsoft Azure a plus • Microsoft Windows Server Suite • Microsoft Windows 10/11 • Microsoft Office 365, Tools/Applications • Knowledge of Networking (Routers, Switches, Firewalls) • Virtualization, Azure Virtual Desktop a plus • Technical Certifications a Plus • Knowledge of Insurance Industry applications, a Plus Requirements: • Bachelor's degree in computer science, Information Systems, or other related field, or equivalent work experience preferred. • 5 to 7 years of relevant experience • Self-starter who takes initiative and requires minimal supervision. • Strong analytical and problem-solving skills, systematic thinking, and a good understanding of technologies deployed in the IT environment. • Customer focused with the ability to communicate and develop relationships with all levels of the organization. • Excellent written and oral communication skills • Ability to multitask. • Team mentality and the ability to work effectively with diverse stakeholders. • Attention to detail. • Ability to accomplish tasks by established deadlines and to use time efficiently to balance competing demands and priorities. • General understanding of how IT infrastructure supports business goals and objectives. • Open to traveling if necessary. • HDI and ITIL Foundations Certification a plus Note: This position will report to the SR. IT Service Delivery & Change Manager. You will be required to be onsite 4 days a week and 1 day remote, during core business hours. This role requires onsite support at our Red Bank, NJ office, where you will deliver technical expertise and provide top-tier customer service. The base salary offered for the successful candidate will be based on compensable factors such as job-relevant education, job-relevant experience, training, licensure, demonstrated competencies, geographic location, and other factors. Discretionary incentive compensation may be awarded. Jencap also offers a range of benefits and programs, based on eligibility, which currently include but are not limited to; comprehensive health care coverage, a 401k plan, and tuition reimbursement. Jencap is an emerging and rapidly growing leader in the industry and as such, we approach talent acquisition as an opportunity to identify the best talent. Therefore, the level of the role and compensation may vary depending upon the best available candidate. Want the opportunity to build something new? Expand your knowledge and stretch your experience through new and emerging risks? Have your voice heard, your skills properly applied, and to add tangible value to an organization? You're in the right place. Jencap is dynamic, bold, tenacious, and trusted in the industry. Here, you are not just one of the many, you are one of us. We truly are better together. Jencap is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin or citizenship status, sexual orientation, gender identity or expression, pregnancy, marital or familial status, disability status, medical condition, genetic information, military or veteran status, political affiliation, or any other characteristic protected by law. We are committed to fostering a work community where every colleague feels welcomed, valued, respected and heard, as we believe that that creating an environment where every employee feels included and empowered, helps us to deliver the best outcome to our clients.

The Director of Enterprise Applications & Technology leads the selection, procurement, deployment, and management of SEBPO's enterprise technology systems, ensuring they align with business goals. This role oversees platforms such as Finance, CRM, HR, and Productivity as well as our personal computing hardware and software. The Director partners with leaders across Finance, HR, Operations, and GTM to deliver efficient and secure solutions that support SEBPO's global operations and client delivery. Essential Duties and Responsibilities: Develop and execute SEBPO's enterprise applications strategy to support business priorities Oversee core platforms including Oracle Fusion (ERP and HCM), Salesforce, Google, and Microsoft Partner with business leaders to optimize workflows and improve system integration across departments Work closely with InfoSec to ensure our platforms and users remain secure Lead digital transformation and automation initiatives to increase operational efficiency Ensure data integrity, system security, and compliance with company and regulatory standards Manage vendor relationships, contracts, and performance for enterprise applications, ensuring any new purchases and renewals occur in a timely and cost-efficient manner Build and lead a global team responsible for application development, support, and operations Establish governance, documentation, and best practices for enterprise systems Monitor platform performance and implement improvements based on user feedback and business needs Manage and monitor in-office technology, procurement, platforms, systems, and user experience, along with help desk

IT Team Lead/Pod Manager Why Digacore? Were a fast-paced, people-first MSP with: Real career growth Autonomy to own projects and make decisions A collaborative culture (we back each other up, no egos) About the Role: Were looking for a strong people leader who thrives on building and supporting high-performingteams. In this role, youll oversee a pod consisting of technicians of various skillsets, ensuring theyhave the guidance, resources, and support needed to drive success within their pod. Youll remove roadblocks, reinforce priorities, and help standardize best practices within your team while maintaining a people-first approach. This role blends leadership, operational oversight, and strategic support to keep their pod aligned, empowered, and performing at a high level. What Youll Do: Lead and mentor technicians within their designated pod by promoting teamwork, accountability, and strong communication; serve as the primary point of contact and delegate tasks as needed. Ensure that their respective pod is properly staffed and resourced by managing coverage for PTO/OOO, volume spikes, queue calls, and on-call schedules, and by coordinating technical resources with other pod leads/pod managers. Train and develop technicians within their designated pod through ongoing coaching and formal training across tools and processes, including BrightGauge, Nilear, ticket reviews, queue call management, and ticket-taking best practices. Monitor day-to-day operational and performance metrics for their pod including ticket volume, response and resolution times, escalations, CSAT, queue SLAs, and call volumesand identify trends or risks impacting service quality. Document feedback, challenges, and action items from weekly L10 meetings; escalate critical or out-of-scope issues and unhealthy trends to the Service Manager. Ensure technicians adhere to Digacore policies, maintain accurate timesheets, and follow established processes; identify process gaps and collaborate with the Service Manager on improvements. Keep the Service Manager informed of recurring issues, staffing or resource concerns, and any major changes impacting the Service Team. What you Bring: 3+ years of experience in a Managed Service Provider (MSP) or high-volume IT support environment Prior people-management or team-lead experience, with the ability to mentor, delegate, and hold others accountable Strong technical background with Windows Servers, Microsoft 365, Azure infrastructure and virtual networks, networking fundamentals, and experience working within ConnectWise Clear, confident communicator with the ability to work cross-functionally and escalate issues appropriately Strong problem-solving and decision-making skills in fast-paced, client-facing environments Highly organized with strong documentation habits and attention to detail Perks & Benefits: Nationwide medical insurance. Dental insurance. Life insurance gifted to all employees. Long-term disability insurance gifted to all employees. FSA and HSA options. 401k match Generous paid time off. Mental health days $500 sign on bonus Paid certification assistance We are an Equal Opportunity Employer!

The System Administrator's role is to ensure the stable operation of NJBio's computer network and infrastructure. This includes planning, developing, installing, configuring, maintaining, supporting, and optimizing all network hardware, servers, desktops/laptops, software, and communication links. The System Administrator will provide technical support within our laboratory environment with a focus on laboratory-specific software and hardware. Frequently collaborate with Quality Assurance and Validation to ensure data integrity and compliance of laboratory systems. The incumbent works cross-functionally with internal departments and external resources on IT related issues. The IT System Administrator supports adherence to relevant regulatory requirements and company Standard Operating Procedures (SOPs) as appropriate. Manage and maintain a Hybrid Azure Active Directory environment, ensuring seamless integration and consistent performance across on-premises and cloud services. Configure and support Ubiquity networking infrastructure to ensure reliable and secure connectivity. Oversee the installation, configuration, and maintenance of various licensed software, ensuring compliance with licensing agreements. Perform regular system backups, disaster recovery operations, and security assessments to protect data integrity and confidentiality. Assist laboratory staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment, and software within established standards and guidelines. Ensure desktop computers interconnect seamlessly with diverse systems, including file servers, computer conferencing systems, and laboratory equipment. Provide all levels of support for all laboratory IT-related issues, including software, hardware, and networking problems. Work with vendor support contacts to resolve technical problems with desktop computing equipment and software. Maintain inventory of all equipment, software, and software licenses. Respond to emergency after-hours issues as needed. Perform other tasks and assignments as needed and specified by management. Qualifications Required Knowledge, Skills and Abilities: Familiarity with laboratory information systems (LIS), electronic lab notebooks (ELN), or scientific data management systems (SDMS) is highly desirable. Familiarity with the following laboratory Software systems: Empower 3, Masslynx, Softmax, Agilent Familiarity with the following laboratory instrumentation: HPLC, Mass Spectrometry, LCMS, NMR, FTIR Understanding of the following Pharmaceutical Regulations/Guidelines: 21CFR Part 11, GxP, GAMP 5 Familiarity with the following Quality systems: Electronic Batch Records, QMS, CSV Ability to communicate technical information, both verbal and written, to a non-technical audience. In-depth knowledge of Active Directory, Group Policy, DNS, DHCP, and file/print services. Proficiency in managing Microsoft 365 services, including Exchange Online, SharePoint Online, and Teams. Strong understanding of computer systems, mobile devices, and other tech products. Experience in tracking IT support tickets. Strong organizational skills and attention to detail. Ability to work outside of normal business hours, including occasional nights, weekends or holidays, as needed to fulfil the business need. Proficiency with Microsoft Office Excellent verbal and written communication skills Ability to work independently and collaboratively, as required, in a team environment consisting of internal and external team members. Analytical thinker with excellent problem-solving skills and the ability to adapt to changing priorities and deadlines. Excellent planning, organization and time management skills including the ability to support and prioritize multiple projects. Education and Experience Requirements: Minimum of 5 years' experience as a tier 3 Support or System Administrator Required Minimum 1 year experience in a GxP environment preferred A bachelor's degree or an equivalent combination of education and experience. Physical Demands: Ability to lift and carry up to 50 pounds Working Conditions: On-site full-time; Office environment at our Princeton, NJ location. Certificates and Licenses required: Comptia, A+, Network +, Security + Compensation: $80,000 to 85,000 per annum NJ Bio, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to their race, color, sex, religion, age, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability or any other characteristic protected by applicable federal, state, or local laws.

To be eligible to enlist in the U.S. Navy, candidates must be between the ages of 18-34 At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. The specialized training youll receive in this field will pave the way to careers in IT and network support, computer programming, web development and information security. SOFTWARE ENGINEERING JOBS IN THE NAVY INFORMATION SYSTEMS TECHNICIAN When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. Thats why its critical that trained Information Systems Technicians are on board to make sure networks and related systems are designed and operated properly and errors are fixed without any interruption to the mission. CRYPTOLOGIC TECHNICIAN NETWORKS As a Cryptologic Technician Networks, you fight in the battlespace of the future. Use state-of- the-art technology to perform offensive and defensive cyber operations, investigating and tracking enemies while also protecting our networks from attacks. As an expert in communication defense and forensics, youll be expected to rise to the ever-evolving challenge of maintaining cybersecurity. INTELLIGENCE SPECIALIST Collect intel on everythingdata on foreign cultures, enemy movements, current weather forecasts, etc. Then, use it to create cohesive intelligence briefings for high-ranking Navy officials. Your deep understanding of global culture and battlespaces makes you a critical component of mission readiness. Solid intel isnt easy to come by, but as an IS, you can save lives by helping us stay ready for anything. PAY AND BENEFITS From the day you start, youll receive: Competitive salary Potential to earn a bonus upon enlistment Free health insurance Free housing A retirement plan Paid training College credit EDUCATION OPPORTUNITIES Navy College Program and Tuition Assistance Post-9/11 GI Bill, up to 100% tuition Professional credentials and certifications College credit hours toward a bachelors or associate degree through the American Council on Education QUALIFICATIONS AND REQUIREMENTS U.S. citizen or equivalent High school graduate or equivalent 17 years of age or older General qualifications may vary depending upon whether youre currently serving, whether youve served before or whether youve never served before. WORK ENVIRONMENT These roles perform a variety of duties worldwide, at numerous overseas and stateside shore commands, aboard surface ships, aircraft and submarines. They generally divide time between assignments ashore and afloat. PART-TIME OPPORTUNITIES Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Sailors in the Navy Reserve typically work at a location close to their homes. Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors. RequiredPreferredJob Industries Government & Military

Hopewell, NJ IT/Technical resource who is familiar with networking and IT to draft documents and execute testing to validate the infrastructure (Network, Backup, Storage, VMWare, Active Directory, Remote Access).

The position will deploy the technical and marketing strategy for swine business in Vietnam. The role will be leading all technical strategy planning and technical implementation. The role provides technical planning and technical execution to sales team and customers. Primary Accountabilities Develop long term technical strategy to align regional and global swine team. Develop and execute the annual technical plan to support Key account & commercial team to achieve the annual business target. Design and develop the technical training program to improve the technical skill of commercial team. Building the KOLs network to enhance the technical service to bring excellence technical service to customers. Liaise between company and KOLs/university professors on industry issues. Contribute and speak at key industry technical and commercial meetings. Work with marketing on technical information and the development of support material for Animal Health products used in the swine industry. Provide input to the research and development for future new product development and implementation into the swine industry. Develops and presents new product information and training to sales force (KAM and Technical sales teams) and key customers. Manage the technical and device team Skills, Knowledge, Experience & Qualifications Experience and Education Education background: Doctor of Veterinary Medicine or Degree in Veterinary Science MBA/Master Degree is highly preferred Strong background in Animal production and animal health. Good communication skill in English and Vietnamese. 10 years experiences in AH industry, more than 5 years working in swine farm. Knowledge, skills, and abilities Knowledge of swine diseases and its impacting to the swine production. Knowledge of commercial swine production systems as it relates to vaccines and vaccination programs, swine management, MFAs, and nutrition. Need to be adaptable and able to work to multiple and often tight deadlines. Work closely in a strong team environment, while there is a requirement that candidates are able to work independently, drawing on their own resources and motivation to achieve what is required. Competent in written and spoken English language. Strong verbal and written communication skills, and a demonstrated ability to work in a team environment. Strong leadership, mentoring, and team development abilities. We offer relocation support for this role. The successful candidate will be located in Vietnam Required Skills Adaptability Agile Methodology Animal Health Sales Business Consulting Creative Campaign Development Global Team Collaboration Go-to-Market Strategies Interpersonal Communication Interpersonal Relationships Managing Distribution Channels Marketing Budget Management Marketing Data Analysis Marketing Strategies Marketing Strategy Implementation Market Research Market Strategy Pricing Strategies Product Lifecycle Management (PLM) Project Management Strategic Planning Strategic Thinking Team Management Technical Solution Development +5 more Preferred Skills Current Employees apply HERE Current Contingent Workers apply HERE Hybrid #J-18808-Ljbffr

Job Description Why Jencap? We are one of the largest wholesale insurance intermediaries in the United States with expertise in wholesale brokerage, binding authority, and program management. The common thread woven throughout our success story is our collaborative and driven team of people. Our teams are empowered and work together to find solutions. We have a passion culture - with teamwork, collaboration and a focus on growing individuals and giving them the tools & development opportunities to have a successful career. The IT Service Desk Level 2 Administrator will be responsible for collaborating with our internal stakeholders, providing them with effective technology solutions and exemplary support. As a key point of contact for Level 2 issues/escalations, you will troubleshoot, diagnose, and resolve a wide range of hardware, software, mobile and Azure Cloud issues. Your exceptional problem-solving abilities will ensure that our users receive timely and efficient support, allowing them to focus on their critical responsibilities. This role will report to the SR. IT Service Delivery & Change Manager. You will be required to be onsite 4 days a week and 1 day remote, during core business hours. This role requires onsite support at our Red Bank, NJ office, where you will deliver technical expertise and provide top-tier customer service. Responsibilities: • Receive, prioritize, and respond to incoming Level 2 Service Desk requests in accordance with established service-level agreements (SLAs) Utilize your comprehensive knowledge of computer hardware, software, mobile, Azure Cloud, and other technology tools to troubleshoot, diagnose, and resolve complex issues. Provide high-quality end-user support while adhering to established operational and procedural measures. • Manage users, devices, and cloud tracking events through our Zendesk global ticketing system. • Provide technical support for It Service Desk Level 1 Engineers. • Collaborate closely with our user community, understand their unique needs, and deliver solutions that enhance their productivity and effectiveness. • Provide technical and troubleshooting assistance related to MS Windows, Office 356, Azure Cloud and other desktop, server, and business applications. • Enroll and administer thin clients using Azure virtual desktop. • Maintain, support, and troubleshoot office telephone systems and software, audio-visual (AV) equipment and multi-function network printers. • Manage Azure and on-prem Active Directory, Azure virtual desktops, Intune, Exchange & SharePoint. • Provide technical support and troubleshooting assistance related to the company's critical business systems. • Perform on-call duties and technical implementations/upgrades that may occur after normal business hours and on weekends as required to minimize business impact. • Assist with users becoming and remaining compliant with the company's IT security policies and minimum standards. • Participate in the creation and maintenance of enterprise operations documents (i.e., policies, standards, procedures, and guidelines) • Liaise with third parties as it relates to any of the above. • This role maybe required to work nights, off hours or weekends as assigned. Technologies • Knowledge of Cloud Technologies, Microsoft Azure a plus • Microsoft Windows Server Suite • Microsoft Windows 10/11 • Microsoft Office 365, Tools/Applications • Knowledge of Networking (Routers, Switches, Firewalls) • Virtualization, Azure Virtual Desktop a plus • Technical Certifications a Plus • Knowledge of Insurance Industry applications, a Plus Requirements: • Bachelor's degree in computer science, Information Systems, or other related field, or equivalent work experience preferred. • 5 to 7 years of relevant experience • Self-starter who takes initiative and requires minimal supervision. • Strong analytical and problem-solving skills, systematic thinking, and a good understanding of technologies deployed in the IT environment. • Customer focused with the ability to communicate and develop relationships with all levels of the organization. • Excellent written and oral communication skills • Ability to multitask. • Team mentality and the ability to work effectively with diverse stakeholders. • Attention to detail. • Ability to accomplish tasks by established deadlines and to use time efficiently to balance competing demands and priorities. • General understanding of how IT infrastructure supports business goals and objectives. • Open to traveling if necessary. • HDI and ITIL Foundations Certification a plus Note: This position will report to the SR. IT Service Delivery & Change Manager. You will be required to be onsite 4 days a week and 1 day remote, during core business hours. This role requires onsite support at our Red Bank, NJ office, where you will deliver technical expertise and provide top-tier customer service. The base salary offered for the successful candidate will be based on compensable factors such as job-relevant education, job-relevant experience, training, licensure, demonstrated competencies, geographic location, and other factors. Discretionary incentive compensation may be awarded. Jencap also offers a range of benefits and programs, based on eligibility, which currently include but are not limited to; comprehensive health care coverage, a 401k plan, and tuition reimbursement. Jencap is an emerging and rapidly growing leader in the industry and as such, we approach talent acquisition as an opportunity to identify the best talent. Therefore, the level of the role and compensation may vary depending upon the best available candidate. Want the opportunity to build something new? Expand your knowledge and stretch your experience through new and emerging risks? Have your voice heard, your skills properly applied, and to add tangible value to an organization? You're in the right place. Jencap is dynamic, bold, tenacious, and trusted in the industry. Here, you are not just one of the many, you are one of us. We truly are better together. Jencap is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin or citizenship status, sexual orientation, gender identity or expression, pregnancy, marital or familial status, disability status, medical condition, genetic information, military or veteran status, political affiliation, or any other characteristic protected by law. We are committed to fostering a work community where every colleague feels welcomed, valued, respected and heard, as we believe that that creating an environment where every employee feels included and empowered, helps us to deliver the best outcome to our clients.

IT Team Lead/Pod Manager Why Digacore? We're a fast-paced, people-first MSP with: Real career growth Autonomy to own projects and make decisions A collaborative culture (we back each other up, no egos) About the Role: We're looking for a strong people leader who thrives on building and supporting high-performing teams. In this role, you'll oversee a pod consisting of technicians of various skillsets, ensuring they have the guidance, resources, and support needed to drive success within their pod. You'll remove roadblocks, reinforce priorities, and help standardize best practices within your team while maintaining a people-first approach. This role blends leadership, operational oversight, and strategic support to keep their pod aligned, empowered, and performing at a high level. What You'll Do: Lead and mentor technicians within their designated pod by promoting teamwork, accountability, and strong communication; serve as the primary point of contact and delegate tasks as needed. Ensure that their respective pod is properly staffed and resourced by managing coverage for PTO/OOO, volume spikes, queue calls, and on-call schedules, and by coordinating technical resources with other pod leads/pod managers. Train and develop technicians within their designated pod through ongoing coaching and formal training across tools and processes, including BrightGauge, Nilear, ticket reviews, queue call management, and ticket-taking best practices. Monitor day-to-day operational and performance metrics for their pod -including ticket volume, response and resolution times, escalations, CSAT, queue SLAs, and call volumes-and identify trends or risks impacting service quality. Document feedback, challenges, and action items from weekly L10 meetings; escalate critical or out-of-scope issues and unhealthy trends to the Service Manager. Ensure technicians adhere to Digacore policies, maintain accurate timesheets, and follow established processes; identify process gaps and collaborate with the Service Manager on improvements. Keep the Service Manager informed of recurring issues, staffing or resource concerns, and any major changes impacting the Service Team. What you Bring: 3+ years of experience in a Managed Service Provider (MSP) or high-volume IT support environment Prior people-management or team-lead experience, with the ability to mentor, delegate, and hold others accountable Strong technical background with Windows Servers, Microsoft 365, Azure infrastructure and virtual networks, networking fundamentals, and experience working within ConnectWise Clear, confident communicator with the ability to work cross-functionally and escalate issues appropriately Strong problem-solving and decision-making skills in fast-paced, client-facing environments Highly organized with strong documentation habits and attention to detail Perks & Benefits: Nationwide medical insurance. Dental insurance. Life insurance gifted to all employees. Long-term disability insurance gifted to all employees. FSA and HSA options. 401k match Generous paid time off. Mental health days $500 sign on bonus Paid certification assistance We are an Equal Opportunity Employer!