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Help Desk Manager-Vice President
Blackrock 4.4
Information technology manager job in Princeton, NJ
**About this role**
**Service Desk Manager - Job Description**
**About This Role:**
BlackRock is a global leader in investment management, risk management, and advisory services for institutional and retail clients. With over $10 trillion in assets under management and approximately 20,000 employees across more than 30 countries, BlackRock helps clients meet their goals through a wide range of products and services including separate accounts, mutual funds, iShares exchange traded‐ funds, and other pooled investment vehicles.
**Position Overview:**
The **Service Desk Manager** will lead the Global Service Desk through a vendor management relationship and report into the Americas Regional Manager. This role is accountable for delivering a high-quality, always-on client support experience. You will manage a team that provides first contact support, incident resolution and seamless handoffs to Remote Resolve support, on-site Level 2 support and Level 3 Engineering groups. The manager will own all performance outcomes (SLAs/XLAs, CSAT), workforce planning, metrics gathering/reporting, knowledge management, and continuous improvement, partnering closely with global technology support counterparts to ensure a follow-the‐sun coverage model.
**Key Responsibilities:**
+ **Lead day‐to-day Service Desk operations** ; ensure consistent procedures, playbooks, and quality standards.
+ **Own all Helpdesk performance metrics** : establish and track SLAs/XLAs, CSAT, first‐contact resolution (FCR), average speed to answer (ASA), abandon rate, mean time to resolve (MTTR), and knowledge reuse; publish weekly/monthly reporting and executive dashboards.
+ **Ensure policy and control compliance:** information security, access management and uphold BlackRock service standards.
+ **Primary point of contact for business units** for intake, escalations, executive/VIP requests, and service communications / Front End Message (FEM) updates.
+ **Oversee ticket lifecycle and reviewing ticket data:** including triage, routing, and seamless escalation to Level 2/Level 3; proactively and continually driving a "shift left" agenda to automate and maximize FCR.
+ **Enhance the user experience** through proactive ticket data analysis of trends and engage with Digital Experience, Engineering and Technical Support teams to proactively address issues wherever possible prior to those issues becoming tickets being reported at the helpdesk.
+ **Generate Reporting** on all proactive issues identified and remediated via these efforts on an ongoing basis.
+ **Maintain ServiceNow knowledge base** : coach Service Desk leads to author/update high quality‐ articles and troubleshooting guides that agents follow to accurately assist users when they interact with them.
+ **Continually monitor Trending Ticket Dashboards** for anomalies or spikes to identify and flag potential outages or major issues before they escalate into outages.
+ **Champion automation and AI-enabled support** : become the product owner of an AI Support Agent chatbot and closely partner with the development team to drive the changes being implemented into the chatbot (from analysis of Helpdesk ticket data) to continually enhance the user experience through self-service automation.
+ **Vendor Relationship Management** : Establish and maintain a strong partnership with Helpdesk vendor's Leadership and Management Team to foster an open line of communication flow between the Helpdesk and Blackrock Technology Leaders to ensure transparency on all escalations, changes, updates and outages.
**Required Qualifications:**
+ **Proven leadership** **of Helpdesk vendor management** in a fast paced, high-volume, contact center or enterprise Service Desk environment.
+ **Excellent knowledge of ServiceNow (ServiceNow Certification highly preferred):** specifically in advanced reporting, knowledge management, dashboard generation, and virtual agent functionality.
+ Ability to generate accurate ServiceNow ticket reporting metrics through Excel spreadsheets with the ability to accurately sanitize data quickly and on demand.
+ Ability to create presentable Pivot tables in Excel for senior Technology Leadership members.
+ Ability to create ServiceNow Dashboards that track relevant ticket metrics over periods of time to highlight trends and forecasts.
+ **Service management proficiency** : 8-10+ years in IT support with hands ‐on ITIL practices (Incident, Request, Problem, Parent/Child Ticket management) and Major Incident / Outage handling.
+ **Expertise in troubleshooting and navigating end-user technologies:** Windows/MacOS, Microsoft 365 (Outlook/Teams/OneDrive), mobile (iOS) / MDM solutions, identity/access (Azure AD/MFA), and endpoint management (e.g., Intune).
+ **Technology Driven Management Experience** - ability to interpret ticket data (via incidents/requests, workflows, reporting/dashboards) and drive operational decisions to promote efficiency.
+ **Executive/VIP support awareness** : skilled at prioritization, discretion, and rapid response for senior stakeholders and visiting clients.
+ **Excellent communication:** (written/verbal), customer empathy, and stakeholder management; comfortable with servicing a broad audience‐ and creating/reviewing service communications.
+ **Prioritization and multitasking:** based on business impact; operating efficiently under pressure and effective in crisis scenarios.
**Preferred Qualifications:**
+ Prior experience in a financial services organization or supporting trading floor users and time‐ ‐sensitive business processes.
+ Familiarity with: Power BI or similar analytics tools for operational dashboards.
+ Smartsheet, Jira, and Agile delivery practices.
+ Experience "shift left"/automation initiatives (via chatbots, self‐service automation tools).
For New York, NY Only the salary range for this position is USD$140,000.00 - USD$200,000.00 . Additionally, employees are eligible for an annual discretionary bonus, and benefits including healthcare, leave benefits, and retirement benefits. BlackRock operates a pay-for-performance compensation philosophy and your total compensation may vary based on role, location, and firm, department and individual performance.
For Princeton, NJ Only the salary range for this position is USD$127,500.00 - USD$184,000.00 . Additionally, employees are eligible for an annual discretionary bonus, and benefits including healthcare, leave benefits, and retirement benefits. BlackRock operates a pay-for-performance compensation philosophy and your total compensation may vary based on role, location, and firm, department and individual performance.
**Our benefits**
To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.
**Our hybrid work model**
BlackRock's hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person - aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.
**About BlackRock**
At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children's educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.
This mission would not be possible without our smartest investment - the one we make in our employees. It's why we're dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.
For additional information on BlackRock, please visit @blackrock (****************************** | Twitter: @blackrock (****************************** | LinkedIn: **********************************
BlackRock is proud to be an equal opportunity workplace. We are committed to equal employment opportunity to all applicants and existing employees, and we evaluate qualified applicants without regard to race, creed, color, national origin, sex (including pregnancy and gender identity/expression), sexual orientation, age, ancestry, physical or mental disability, marital status, political affiliation, religion, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law. **View the** **EEOC's Know Your Rights poster and its supplement (************************************************************************************************************ **and the** **pay transparency statement (************************************************************************************************* **.**
BlackRock is committed to full inclusion of all qualified individuals and to providing reasonable accommodations or job modifications for individuals with disabilities. If reasonable accommodation/adjustments are needed throughout the employment process, please email Disability.Assistance@blackrock.com . All requests are treated in line with our privacy policy (**************************************************************************************** .
BlackRock will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance law.
$127.5k-200k yearly 5d ago
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Service Delivery Manager - III (USD)
Ampcus Incorporated 4.5
Information technology manager job in Philadelphia, PA
Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team. Job Title: Service Delivery Manager - III (USD).
Job Overview
The Production Readiness Manager is responsible for ensuring operational readiness across people, processes, and technology in support of new capability launches, enhancements, and continuous improvements.
This role bridges business and IT functions to ensure seamless transitions into production environments, with a strong focus on supportability, maintainability, and value realization.
Key Responsibilities:
Evaluate initiatives to determine release readiness requirements for Business, IT, and external stakeholders.
Partner with Program Leads, Project Managers, Business Analysts, and Technical Leads to define or update operational models.
Collaborate with Production Services and Software Maintenance teams to develop artifacts and job aids for monitoring and troubleshooting.
Create support manuals outlining software flows, infrastructure components, team engagement protocols, and SLAs.
Facilitate knowledge transfer and capability demonstrations to IT Production teams.
Monitor post-release stability and performance, providing feedback for future improvements.
Coordinate training and communication plans with business teams.
Lead project gating processes and track deliverables for release readiness.
Manage readiness activities using Agile SAFe tools (preferably JIRA).
Occasionally support weekend activities as needed.
Must-Have Skills & Experience:
7-8 years in release management or production readiness across AWS Cloud, On-premises, and SaaS environments.
Proven problem-solving and critical-thinking abilities.
Strong interpersonal and communication skills, including presenting to leadership.
Ability to influence and negotiate across a matrixed organization.
Experience with large integrated programs and process improvement.
Self-directed, results-oriented, and deadline-driven.
Comfortable working under pressure and navigating ambiguity.
Deal Breakers:
Lack of interpersonal experience across cross-functional teams.
No demonstrated problem-solving capabilities.
No project management background.
Team & Culture:
Collaborative, fast-paced environment within GBS IT.
Emphasis on continuous improvement and operational excellence.
Open to individuals who are enthusiastic advocates for change and innovation.
Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.
$88k-131k yearly est. 5d ago
Data Center Site Selection Manager
Meta 4.8
Information technology manager job in Trenton, NJ
Meta designs, builds, leases, and operates the most leading-edge and efficient data centers in the world. Locating, developing and managing this data center infrastructure the "right" way is synonymous with ensuring high uptime, capacity availability, flexibility and capital and operational cost efficiency. Facebook is seeking an experienced, organized, and collaborative Site Selection Manager to join the Data Center Site Selection team.We are seeking a Data Center Site Selection Manager who has extensive experience negotiating large, complex deals and an extensive knowledge of the legal agreements that accompany them. The Data Center Site Selection Manager should also have experience thinking both strategically and analytically, develop out-of-the box solutions and can navigate the challenges that accompany leasing projects and portfolios of large magnitude.
**Required Skills:**
Data Center Site Selection Manager Responsibilities:
1. Develop Meta's owned data center location strategy in assigned geography and manage the site selection effort for real estate, including partnering with teams focused on economic development incentives, energy and utilities, network connectivity, legal, policy, and financial considerations
2. Lead feasibility discussions and contract negotiations with service providers, property owners, economic development agencies, and utility companies
3. Negotiate letters of intent, land or building purchases, economic development incentives, water and sewer supply, and other site-specific agreements, support power negotiations
4. Partner with internal organizations including capacity planning, energy teams, data center design, construction, network engineering, legal, policy, communications and finance
5. Prepare project location recommendations and present to management for approval
6. Develop portfolio management metrics and tracking mechanisms and interact with external lease management companies
7. Maintain relationships with communities and service providers in support of Facebook's data center developments, monitor ongoing contractual commitments, and support the expansion of Facebook's existing data centers through the extension of existing agreements or the formation of new agreements
8. Travel domestically (50%+)
**Minimum Qualifications:**
Minimum Qualifications:
9. Bachelor's degree in a directly related field, or equivalent practical experience
10. Bachelor's degree in Business, Civil Engineering, City Planning or related
11. 10+ years of experience in site selection and data center or other capital project or infrastructure development
12. Experience leading real estate negotiations including contract formation and contract negotiations
13. Experience at representing business interests to governments (state, county and local), utilities, potential suppliers, and other stakeholders
14. Experience managing large real estate development projects and coordinating with internal staff, consultants, vendors and external stakeholders
15. Experience communicating commercial, market and contractual details to all organizational levels
16. 2+ years of experience in Excel and PowerPoint and/or Keynote
**Preferred Qualifications:**
Preferred Qualifications:
17. Advanced technical degree, law degree
18. Experience in hyperscale data center site selection or leasing negotiations
**Public Compensation:**
$202,000/year to $273,000/year + bonus + equity + benefits
**Industry:** Internet
**Equal Opportunity:**
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.
Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@meta.com.
$202k-273k yearly 9d ago
IT Operations Manager / Tech Lead, Workspace Level 3 Support (US)
TDI 4.1
Information technology manager job in Mount Laurel, NJ
Hours:
40
Pay Details:
$91,000 - $136,240 USD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Line of Business:
Technology Solutions
Job Description:
The Manager IT Operations manages or leads a team of IT professionals in providing a broad range of IT Operations services, support and solutions to the organization, ensuring enterprise standards are met and business objectives are achieved.
This role will lead and manage a team of highly skilled Level 3 Desktop Support Technicians, providing technical leadership and ensuring the effective operation of enterprise-wide technology. This role demands extensive technical understanding of Windows OS, acting as SME of windows operating systems, experience and a commitment to continuous learning and understanding on Incident and Problem management with ability to manage multiple Incidents simultaneously.
Responsibilities:
Lead and Mentor the Level 3 Desktop Support team, providing guidance on Incidents Including Windows and Mac OS
End to end support for Windows OS and Mac OS in a production environment - Managing escalated incidents from Service Desk Level 1/2, LoB business partners, technical leadership, and application owners.
Oversee the review, analysis, and evaluation of informationtechnology systems and change controls, leveraging a wide breadth of concepts, practices, and tools.
Proactively identify and remediate issues as needed to ensure compliance and security. Lead team in proactive remediation efforts.
Provide expert technical guidance as SME. Provide complex troubleshooting/problem resolution to clients, team members, and project teams.
Identify root causes of issues and implement targeted, controlled remediation plans. Lead and mentor team on implementation and rollout development.
Utilize strong communication, analysis, and coaching skills to enhance team performance and collaboration.
Depth & Scope:
Responsible for managing multiple teams and/or projects with increasing degree of complexity and broad scope
Works independently and often autonomously in the management of projects, teams and operational disciplines and develops strategic thinking/ planning in the execution of work plans
May manage system enhancements, new releases or projects typically focused on a specific product/system/application of moderate scope and complexity
Manages/Leads a group (e.g., Less Than 25) of IT professionals
Manages projects and teams (including financials) and advocates for the re-usability of architecture and processes by new business initiatives
Manages problem resolution, plans and strategies for operational advancement
Education & Experience:
Undergraduate degree or Technical Certificate
Graduate degree, preferred
7+ years relevant experience
Preferred Qualifications:
The candidate must hold a range of broad technical knowledge of IT infrastructure
Subject matter expert (SME) in Windows desktop technologies. Deep understanding of the windows operating system in an enterprise environment.
PowerShell scripting- working knowledge and experience in reading and writing scripts
Working knowledge of enterprise infrastructure as it applies to end user devices
Azure / AD
GPO / Intune
SCCM / MECM
Skills and discipline to keep systems patched, monitored, and performing optimally.
SCCM experience with understanding of configuration baselines, OSD, and deployments
Excellent oral and written communications, able to work independently and effectively communicate with team.
Ability to troubleshoot OS at an in-depth level using various tooling. Expertise troubleshooting MS Windows OS, hardware/driver and application issues
Knowledge to support Mac OS in an enterprise setting.
Strong leadership, creative problem-solving, planning and organization skills
Able to troubleshoot web application issues at a high-level using tooling and debugging
Strong analytical and problem-solving capabilities.
Ability to prioritize and execute tasks in a high-pressure environment.
Physical Requirements:
Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%
Domestic Travel - Occasional
International Travel - Never
Performing sedentary work - Continuous
Performing multiple tasks - Continuous
Operating standard office equipment - Continuous
Responding quickly to sounds - Occasional
Sitting - Continuous
Standing - Occasional
Walking - Occasional
Moving safely in confined spaces - Occasional
Lifting/Carrying (under 25 lbs.) - Occasional
Lifting/Carrying (over 25 lbs.) - Never
Squatting - Occasional
Bending - Occasional
Kneeling - Never
Crawling - Never
Climbing - Never
Reaching overhead - Never
Reaching forward - Occasional
Pushing - Never
Pulling - Never
Twisting - Never
Concentrating for long periods of time - Continuous
Applying common sense to deal with problems involving standardized situations - Continuous
Reading, writing and comprehending instructions - Continuous
Adding, subtracting, multiplying and dividing - Continuous
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.
Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.
Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more
Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.
Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.
Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.
Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Accommodation
TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at ***************. Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.
$91k-136.2k yearly Auto-Apply 3d ago
Information Technology Professional
U.S. Navy 4.0
Information technology manager job in Cherry Hill, NJ
To be eligible to enlist in the U.S. Navy, candidates must be between the ages of 18-34
At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. The specialized training youll receive in this field will pave the way to careers in IT and network support, computer programming, web development and information security.
SOFTWARE ENGINEERING JOBS IN THE NAVY INFORMATION
SYSTEMS TECHNICIAN
When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. Thats why its critical that trained Information Systems Technicians are on board to make sure networks and related systems are designed and operated properly and errors are fixed without any interruption to the mission.
CRYPTOLOGIC TECHNICIAN NETWORKS
As a Cryptologic Technician Networks, you fight in the battlespace of the future. Use state-of- the-art technology to perform offensive and defensive cyber operations, investigating and tracking enemies while also protecting our networks from attacks. As an expert in communication defense and forensics, youll be expected to rise to the ever-evolving challenge of maintaining cybersecurity.
INTELLIGENCE SPECIALIST
Collect intel on everythingdata on foreign cultures, enemy movements, current weather forecasts, etc. Then, use it to create cohesive intelligence briefings for high-ranking Navy officials. Your deep understanding of global culture and battlespaces makes you a critical component of mission readiness. Solid intel isnt easy to come by, but as an IS, you can save lives by helping us stay ready for anything.
PAY AND BENEFITS
From the day you start, youll receive:
Competitive salary
Potential to earn a bonus upon enlistment
Free health insurance
Free housing
A retirement plan
Paid training
College credit
EDUCATION OPPORTUNITIES
Navy College Program and Tuition Assistance
Post-9/11 GI Bill, up to 100% tuition
Professional credentials and certifications
College credit hours toward a bachelors or associate degree through the American Council on Education
QUALIFICATIONS AND REQUIREMENTS
U.S. citizen or equivalent
High school graduate or equivalent
17 years of age or older
General qualifications may vary depending upon whether youre currently serving, whether youve served before or whether youve never served before.
WORK ENVIRONMENT
These roles perform a variety of duties worldwide, at numerous overseas and stateside shore commands, aboard surface ships, aircraft and submarines. They generally divide time between assignments ashore and afloat.
PART-TIME OPPORTUNITIES
Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Sailors in the Navy Reserve typically work at a location close to their homes.
Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors.
RequiredPreferredJob Industries
Government & Military
$74k-106k yearly est. 18d ago
IT Systems Manager
First Bank Nj 3.8
Information technology manager job in Hamilton, NJ
The IT Systems Manager is responsible for designing, implementing, and managing the organization's systems infrastructure to ensure security, reliability, and optimal performance. This role focuses on maintaining standards, improving systems, and supporting business continuity.
Duties & Responsibilities:
* Design, implement, and manage enterprise production systems, including servers (physical/virtual), workstations, Active Directory environment, backup systems/solutions, enterprise applications and DR/BCP environment.
* Strong understanding and expertise in DNS, DHCP and all areas of Active Directory management.
* Manage and maintain current production banking applications for optimal performance.
* Research and recommend new IT applications to improve IT Systems operations, performance, security and compliance.
* Oversee server backups, troubleshooting, and restoring data across on-premises and cloud environments.
* Lead bank IT related Disaster Recovery, Business Continuity and Pandemic Testing when required.
* Ability to manage critical bank systems vendors and stay on top of in critical up-time and/or performance situations.
* Develop and maintain standards for systems configurations, security, and service delivery.
* Provide technical guidance and mentorship to support staff.
* Create procedures and instructions for internal guidance as needed.
* Ensure continuous availability and performance of all systems components.
* Monitor production systems health and proactively address performance issues.
* Troubleshoot and resolve all systems related problems.
* Support audit and compliance efforts by providing documentation and mitigating security findings.
* Review penetration test results and implement corrective measures.
* Respond to systems alerts and outages promptly, including after-hours support.
* Collaborate with IT teams to maintain secure and efficient systems.
Technical Skills
* Active Directory design and management, TCP/IP, TLS, DNS, DHCP.
* Baseline and enhanced security knowledge for systems and cloud environments.
* Advanced troubleshooting techniques.
* Cloud & Virtualization: Microsoft Azure/AWS systems design, VMware, Hyper-V.
* Automation & Scripting: PowerShell
Qualifications
* Bachelor's degree in Computer Science, InformationTechnology, or related field (or equivalent experience).
* Minimum 7-10 years of experience in network administration and management.
* Experience in financial services or banking industry.
* Familiarity with regulatory compliance frameworks (e.g., PCI DSS, FFIEC, FDIC, OCC).
* Proven track record in designing and maintaining enterprise-level networks.
* Microsoft Certifications: Microsoft 365/Azure/Security/AI or equivalent.
* Cloud Certifications: Azure/AWS or equivalent.
First Bank is an EEO/AA Employer, M/F-Disabled-Veteran and LGBTQ+ can apply to our company for employment opportunities.
$124k-149k yearly est. 13d ago
IT SUPPORT MANAGER BDCI
The Honickman Companies
Information technology manager job in Pennsauken, NJ
Summary of Job: The IT Support Manager will be responsible for overseeing daily support operations, managing a team of IT support technicians, and ensuring that all technical issues are resolved promptly and efficiently. This hands-on role will support the team as needed, helping end-users in resolving hardware and software issues. This role requires strong leadership skills, a deep understanding of IT systems, and the ability to communicate effectively with both technical and non-technical staff. The ideal candidate will have a proven track record in IT support, excellent problem-solving abilities, and a commitment to delivering high-quality service. Key responsibilities include developing support policies, monitoring performance metrics, and collaborating with other departments to implement new technologies. The IT Support Manager will also be responsible for training and mentoring team members, monitoring budget spend and ensuring compliance with security protocols. This position offers the opportunity to work in a dynamic environment, contribute to the growth of the organization, and stay up-to-date with the latest technological advancements.
Primary Responsibilities:
Lead the internal IT support team in our day-to-day IT operations, equipment provisioning, user access management, endpoint maintenance, & contributing to the overall improvement of our IT stack
Manage deployment, configuration, and lifecycle of endpoints, operating systems, and core applications (i.e., Microsoft 365, Teams, ERP systems)
Manage outsourced 1st level tech support vendor/team
Develop and implement support processes that drive efficiency and scalability for the team
Establish and track KPIs, SLAs, and user satisfaction metrics to measure service performance
Oversee asset management process, drive improvements to efficiency and accuracy
Support onboarding / off-boarding employees across all corporate systems
Train, coach, and mentor IT support team
Partner with other IT teams (infrastructure, cybersecurity, business applications) to escalate and resolve complex issues
Assist end-users as needed in resolving software and hardware issues
Required Experience and Education:
7+ years relevant experience, 3+ in a team leadership role
Bachelor's Degree
Required Skills/Knowledge:
Previous help desk experience including supervisory roles
Exceptional customer service skills with a problem-solving attitude
Strong organizational and time management skills with the ability to prioritize and manage multiple tasks
Exceptional communication skills - able to explain complex technical concepts in clear, simple terms to non-technical users
Proven ability to document procedures, maintain asset records, and create knowledge base content
Team leadership and mentoring associates; team player who can collaborate in a productive fashion
Strong technical proficiency with Windows, Android and iOS environments, Microsoft 365, Teams, and standard business applications
Experience managing Active Directory, group policies, and identity management processes
Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPN, wireless connectivity)
Experience with endpoint management tools (i.e. SOTI, Microsoft Intune, SCCM, or equivalent)
Experience with helpdesk/ticketing platforms, including configuration, automation, and analytics/reporting (i.e., ServiceNow, Jira, Zendesk, etc.)
We offer a competitive salary of $95k-$110k. Excellent benefits which include medical, dental and vision. Eligibility in benefit plans begin the first of the month following 60 days of employment. Six (6) days of sick leave; two (2) weeks of vacation accrued throughout the year; nine (9) Company Paid Holidays and a 401K Plan with employer match.
EOE without regard to race, color, religion, creed, affectional or sexual orientation or sex, national origin, ancestry, age, disability, genetics, veteran status, gender, gender identity, citizenship status, marital status, VEVRAA Federal Contractor.
$95k-110k yearly 14d ago
Discovery IT System Administrator (Top Secret Clearance Required)
Contact Government Services
Information technology manager job in Philadelphia, PA
Discovery IT System Administrator Employment Type: Full-Time, Executive-Level Department: Legal CGS is seeking a dedicated Discovery IT System Administrator to join a fast-paced and hard-working team to assist with any legal accounts. As a Discovery IT System Administrator, you will play a key role in supporting various aspects of the company's portfolio.
CGS brings motivated, highly skilled, and creative people together to solve the government's most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.
Skills and attributes for success:
The Contractor shall provide the following services to include but not limited to:
* Contractor shall ensure the day-day availability of electronic discovery applications and related tools;
* Contractor shall administer and monitor all installed systems and infrastructure, install, configure, test and maintain operating systems, application software and system management tools;
* Contractor shall monitor and test application performance for potential bottlenecks, identify possible solutions, and work with vendors and developers to implement fixes;
* Contractor shall maintain security, backup, and redundancy strategies;
* Contractor shall assist technical architecture design discussions;
* Contractor shall liaise with vendors on behalf of OGC to address product issues;
* Contractor shall develop and provide training for the end-users;
* Contractor shall provide general support, subject matter expertise and advice on the use of electronic discovery tools and applications;
* Contractor shall reverse engineer and document the as-is architecture of existing legacy applications or systems;
* Contractor shall analyze capabilities, interview and collect business requirements and translate it into technical requirements;
* Contractor shall support the discovery application integration/migration activities;
* Contractor shall contribute to the Knowledge Management databases by creating and improving technical knowledge articles to assist in future resolution of issues;
* Contractor shall have legal technology experience and knowledge of the EDRM;
* Contractor shall assist in the implementation of e-discovery tools ( i.e. Relativity, Veritas eDP, or other review platform applications hosted in the cloud environment;
* Contractor shall have the skills, knowledge and abilities to support backend infrastructure, data migrations, application installation, management and configuration;
* Contractor shall have the ability to install, operate, and manage Microsoft server 2019/2022 and Microsoft SQL Server 2019/2022;
* Contractor shall have ability to operate, and manage cloud technologies to include Microsoft Azure, Amazon AWS, VMware, Azure servers, Azure Functions, and Azure API Gateways and/or AWS EC2 servers, AWS Lambda and AWS API Gateways;
* Contractor shall have ability to operate and manage relational databases, MySQL and/or SQL Server 2012 or higher.
Our Commitment:
Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client's specific needs. We are committed to solving the most challenging and dynamic problems.
For the past seven years, we've been growing our government-contracting portfolio, and along the way, we've created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.
Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.
We care about our employees. Therefore, we offer a comprehensive benefits package.
* Health, Dental, and Vision
* Life Insurance
* 401k
* Flexible Spending Account (Health, Dependent Care, and Commuter)
* Paid Time Off and Observance of State/Federal Holidays
Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Join our team and become part of government innovation!
Explore additional job opportunities with CGS on our Job Board:
*************************************
For more information about CGS please visit: ************************** or contact:
Phone: *****************Email: [email protected]
#CJ
$124,895.40 - $169,500.90 a year
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
$124.9k-169.5k yearly 60d+ ago
IT Security Operations Administrator
City of Philadelphia 4.6
Information technology manager job in Philadelphia, PA
The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia headed by the Chief Information Officer (CIO). OIT oversees all major information and communications technology initiatives for the City of Philadelphia - increasing the effectiveness of the informationtechnology infrastructure, where the services provided are advanced, optimized, and responsive to the needs of the City of Philadelphia's businesses, residents, and visitors. OIT responsibilities include: identifying the most effective approach for implementing new informationtechnology directions throughout city government; improving the value of the city's technology assets and the return on the city's technology investments; ensuring data security continuity; planning for continuing operations in the event of disruption of informationtechnology or communications services; and supporting accountable, efficient and effective government across every city department, board, commission and agency.
The Philadelphia Department of Public Health's mission is to protect and promote the health of all Philadelphians and to provide a safety net for the most vulnerable. We provide services, set policies, and enforce laws that support the dignity of every man, woman, and child in Philadelphia. We work together to make Philadelphia a healthy place to live, work and play.
Job Description
The IT Security Operations Administrator's role is to ensure the secure operation of the DPH computer systems, servers, and network connections. This includes collaboration with OIT to check server and firewall logs, scrutinize network traffic, establishing, and updating virus scans, and troubleshooting. This person will also analyze and resolve security breaches and vulnerability issues in a timely and accurate fashion and conduct user activity audits where required.
The IT Security Operations Administrator acts as a senior member of the DPH Health IT team to respond to IT security issues related to IT operations; perform documented information security processes; identify, create, and document needed processes and process improvements related to IT security operations; and research information security topics, tools, techniques, and threats. They lead operational security projects, serve as an information security resource on general DPH IT projects, develop responses to OIT Security audit and security findings.
Essential Functions
Security Operations Management
Follow documented information security policies, processes, and procedures.
Document new information security processes and update existing information security.
Coordinate deployment, management, and maintenance of all security systems and their corresponding or associated software, including firewalls, intrusion detection systems, cryptography systems, and antivirus software with the Office of Innovation and Technology (OIT).
Administer and maintain end user accounts, permissions, and access rights.
Manage connection security for local area networks and DPH web sites.
Manage and ensure the security of databases and data transferred both internally and externally.
Review results of penetration tests and collaborate with application owners to mitigate or eliminate identified risks and vulnerabilities.
Identify and implement necessary improvements to prevent incidents from recurring and proposing appropriate solutions and/or next steps.
Prioritize information security issues, work on multiple tickets concurrently, monitor existing tickets, and manage resolution.
Research information security topics, tools, techniques, and threats as directed.
Serve as an information security resource on DPH IT projects.
Participate in RFP/contract development and review for tools and services specifically related it DPH Security Operations.
Actively promote a customer-oriented approach to maintain a secure DPH network.
Know how to find answers. Understand available tools and resources to determine correct answers to security issues.
Relationship Management
Build and maintain collaborative and consultative relationships with OIT, DPH Divisions/Units as well as vendors related to DPH operational security systems and processes being managed and or supported by DPH Health IT and OIT Operations Security Teams.
Gain an understanding of OIT and DPH processes and requirements as they relate to the DPH supported systems.
Conduct regular reviews, priority-setting, and planning sessions with the Health IT Director, the Health IT Infrastructure Manager, the Health IT Enterprise Data Services Manager, and other stakeholders. Serve as an advocate for those priorities, plans, and other technology needs within DPH Health IT.
Monitor, evaluate, and regularly report to Health Director on IT security related IT projects, services, and support; the delivery of services according to service level agreements; and levels of client satisfaction.
Competencies, Knowledge, Skills, and Abilities
Extensive experience with information, network, and application security concepts, methodologies, and processes
Deep understanding of information risk assessment and mitigation concepts, methodologies, and tools.
Comprehensive understanding of forensics and compliance concepts, methodologies, processes, and tools.
Ability to organize work effectively, conceptualize and prioritize objectives and exercise independent judgment based on an understanding of organizational policies and activities.
Strong written and oral communication and interpersonal skills with a focus on rapport-building, listening and questioning skills.
Proven analytical and problem-solving abilities, including ability to anticipate, identify, and solve critical problems.
Ability to build effective relationships and strong commitment to working collegially and collaboratively with constituents at all levels in a diverse and distributed environment.
Qualifications
We care more about what you can do than where you learned how to do it. That said, a bachelor's degree, any GIAC certification, CISSP certification, and four years of experience in IT security is preferred; and a good foundation for the work. Additional job-related experience around the competencies above in lieu of a bachelor's degree will be considered.
Additional Information
Salary Range: $90,000-$100,000
Salary cannot exceed $100,000
All applications must include a cover letter. Applications without a cover letter will be considered incomplete.
Did you know?
● We are a Public Service Loan Forgiveness Program qualified employer : 25% tuition discount program for City employees (and sometimes spouses and dependents as well) in partnership with area colleges and universities
● We offer Comprehensive health coverage for employees and their eligible dependents
● Our wellness program offers eligibility into the discounted medical plan
● Employees receive paid vacation, sick leave, and holidays
● Generous retirement savings options are available
*The successful candidate must be a city of Philadelphia resident within six months of hire
Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated.
The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race,
ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at ************ or send an email to *********************** more information, go to: Human Relations Website:
******************************************************
$90k-100k yearly 60d+ ago
IT Operations Manager / Tech Lead, Workspace Level 3 Support (US)
TD Bank 4.5
Information technology manager job in Mount Laurel, NJ
Mount Laurel, New Jersey, United States of America **Hours:** 40 **Pay Details:** $91,000 - $136,240 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
**Line of Business:**
Technology Solutions
**Job Description:**
The Manager IT Operations manages or leads a team of IT professionals in providing a broad range of IT Operations services, support and solutions to the organization, ensuring enterprise standards are met and business objectives are achieved.
This role will lead and manage a team of highly skilled Level 3 Desktop Support Technicians, providing technical leadership and ensuring the effective operation of enterprise-wide technology. This role demands extensive technical understanding of Windows OS, acting as SME of windows operating systems, experience and a commitment to continuous learning and understanding on Incident and Problem management with ability to manage multiple Incidents simultaneously.
**Responsibilities:**
+ Lead and Mentor the Level 3 Desktop Support team, providing guidance on Incidents Including Windows and Mac OS
+ End to end support for Windows OS and Mac OS in a production environment - Managing escalated incidents from Service Desk Level 1/2, LoB business partners, technical leadership, and application owners.
+ Oversee the review, analysis, and evaluation of informationtechnology systems and change controls, leveraging a wide breadth of concepts, practices, and tools.
+ Proactively identify and remediate issues as needed to ensure compliance and security. Lead team in proactive remediation efforts.
+ Provide expert technical guidance as SME. Provide complex troubleshooting/problem resolution to clients, team members, and project teams.
+ Identify root causes of issues and implement targeted, controlled remediation plans. Lead and mentor team on implementation and rollout development.
+ Utilize strong communication, analysis, and coaching skills to enhance team performance and collaboration.
**Depth & Scope:**
+ Responsible for managing multiple teams and/or projects with increasing degree of complexity and broad scope
+ Works independently and often autonomously in the management of projects, teams and operational disciplines and develops strategic thinking/ planning in the execution of work plans
+ May manage system enhancements, new releases or projects typically focused on a specific product/system/application of moderate scope and complexity
+ Manages/Leads a group (e.g., Less Than 25) of IT professionals
+ Manages projects and teams (including financials) and advocates for the re-usability of architecture and processes by new business initiatives
+ Manages problem resolution, plans and strategies for operational advancement
**Education & Experience:**
+ Undergraduate degree or Technical Certificate
+ Graduate degree, preferred
+ 7+ years relevant experience
**Preferred Qualifications:**
+ The candidate must hold a range of broad technical knowledge of IT infrastructure
+ Subject matter expert (SME) in Windows desktop technologies. Deep understanding of the windows operating system in an enterprise environment.
+ PowerShell scripting- working knowledge and experience in reading and writing scripts
+ Working knowledge of enterprise infrastructure as it applies to end user devices
+ Azure / AD
+ GPO / Intune
+ SCCM / MECM
+ Skills and discipline to keep systems patched, monitored, and performing optimally.
+ SCCM experience with understanding of configuration baselines, OSD, and deployments
+ Excellent oral and written communications, able to work independently and effectively communicate with team.
+ Ability to troubleshoot OS at an in-depth level using various tooling. Expertise troubleshooting MS Windows OS, hardware/driver and application issues
+ Knowledge to support Mac OS in an enterprise setting.
+ Strong leadership, creative problem-solving, planning and organization skills
+ Able to troubleshoot web application issues at a high-level using tooling and debugging
+ Strong analytical and problem-solving capabilities.
+ Ability to prioritize and execute tasks in a high-pressure environment.
**Physical Requirements:**
Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%
+ Domestic Travel - Occasional
+ International Travel - Never
+ Performing sedentary work - Continuous
+ Performing multiple tasks - Continuous
+ Operating standard office equipment - Continuous
+ Responding quickly to sounds - Occasional
+ Sitting - Continuous
+ Standing - Occasional
+ Walking - Occasional
+ Moving safely in confined spaces - Occasional
+ Lifting/Carrying (under 25 lbs.) - Occasional
+ Lifting/Carrying (over 25 lbs.) - Never
+ Squatting - Occasional
+ Bending - Occasional
+ Kneeling - Never
+ Crawling - Never
+ Climbing - Never
+ Reaching overhead - Never
+ Reaching forward - Occasional
+ Pushing - Never
+ Pulling - Never
+ Twisting - Never
+ Concentrating for long periods of time - Continuous
+ Applying common sense to deal with problems involving standardized situations - Continuous
+ Reading, writing and comprehending instructions - Continuous
+ Adding, subtracting, multiplying and dividing - Continuous
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.
**Who We Are:**
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.
**Our Total Rewards Package**
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more (***************************************
**Additional Information:**
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.
**Colleague Development**
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.
**Training & Onboarding**
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.
**Interview Process**
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
**Accommodation**
TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at *************** . Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.
Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.
$91k-136.2k yearly 51d ago
Director of Technology and Enterprise Systems
Sebpo
Information technology manager job in Marlton, NJ
The Director of Enterprise Applications & Technology leads the selection, procurement, deployment, and management of SEBPO's enterprise technology systems, ensuring they align with business goals. This role oversees platforms such as Finance, CRM, HR, and Productivity as well as our personal computing hardware and software. The Director partners with leaders across Finance, HR, Operations, and GTM to deliver efficient and secure solutions that support SEBPO's global operations and client delivery.
Essential Duties and Responsibilities:
Develop and execute SEBPO's enterprise applications strategy to support business priorities
Oversee core platforms including Oracle Fusion (ERP and HCM), Salesforce, Google, and Microsoft
Partner with business leaders to optimize workflows and improve system integration across departments
Work closely with InfoSec to ensure our platforms and users remain secure
Lead digital transformation and automation initiatives to increase operational efficiency
Ensure data integrity, system security, and compliance with company and regulatory standards
Manage vendor relationships, contracts, and performance for enterprise applications, ensuring any new purchases and renewals occur in a timely and cost-efficient manner
Build and lead a global team responsible for application development, support, and operations
Establish governance, documentation, and best practices for enterprise systems
Monitor platform performance and implement improvements based on user feedback and business needs
Manage and monitor in-office technology, procurement, platforms, systems, and user experience, along with help desk
$116k-167k yearly est. 41d ago
IT Security Operations Administrator
Philadelphia International Airport
Information technology manager job in Philadelphia, PA
The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia headed by the Chief Information Officer (CIO). OIT oversees all major information and communications technology initiatives for the City of Philadelphia - increasing the effectiveness of the informationtechnology infrastructure, where the services provided are advanced, optimized, and responsive to the needs of the City of Philadelphia's businesses, residents, and visitors. OIT responsibilities include: identifying the most effective approach for implementing new informationtechnology directions throughout city government; improving the value of the city's technology assets and the return on the city's technology investments; ensuring data security continuity; planning for continuing operations in the event of disruption of informationtechnology or communications services; and supporting accountable, efficient and effective government across every city department, board, commission and agency.
The Philadelphia Department of Public Health's mission is to protect and promote the health of all Philadelphians and to provide a safety net for the most vulnerable. We provide services, set policies, and enforce laws that support the dignity of every man, woman, and child in Philadelphia. We work together to make Philadelphia a healthy place to live, work and play.
Job Description
The IT Security Operations Administrator's role is to ensure the secure operation of the DPH computer systems, servers, and network connections. This includes collaboration with OIT to check server and firewall logs, scrutinize network traffic, establishing, and updating virus scans, and troubleshooting. This person will also analyze and resolve security breaches and vulnerability issues in a timely and accurate fashion and conduct user activity audits where required.
The IT Security Operations Administrator acts as a senior member of the DPH Health IT team to respond to IT security issues related to IT operations; perform documented information security processes; identify, create, and document needed processes and process improvements related to IT security operations; and research information security topics, tools, techniques, and threats. They lead operational security projects, serve as an information security resource on general DPH IT projects, develop responses to OIT Security audit and security findings.
Essential Functions
Security Operations Management
* Follow documented information security policies, processes, and procedures.
* Document new information security processes and update existing information security.
* Coordinate deployment, management, and maintenance of all security systems and their corresponding or associated software, including firewalls, intrusion detection systems, cryptography systems, and antivirus software with the Office of Innovation and Technology (OIT).
* Administer and maintain end user accounts, permissions, and access rights.
* Manage connection security for local area networks and DPH web sites.
* Manage and ensure the security of databases and data transferred both internally and externally.
* Review results of penetration tests and collaborate with application owners to mitigate or eliminate identified risks and vulnerabilities.
* Identify and implement necessary improvements to prevent incidents from recurring and proposing appropriate solutions and/or next steps.
* Prioritize information security issues, work on multiple tickets concurrently, monitor existing tickets, and manage resolution.
* Research information security topics, tools, techniques, and threats as directed.
* Serve as an information security resource on DPH IT projects.
* Participate in RFP/contract development and review for tools and services specifically related it DPH Security Operations.
* Actively promote a customer-oriented approach to maintain a secure DPH network.
* Know how to find answers. Understand available tools and resources to determine correct answers to security issues.
Relationship Management
* Build and maintain collaborative and consultative relationships with OIT, DPH Divisions/Units as well as vendors related to DPH operational security systems and processes being managed and or supported by DPH Health IT and OIT Operations Security Teams.
* Gain an understanding of OIT and DPH processes and requirements as they relate to the DPH supported systems.
* Conduct regular reviews, priority-setting, and planning sessions with the Health IT Director, the Health IT Infrastructure Manager, the Health IT Enterprise Data Services Manager, and other stakeholders. Serve as an advocate for those priorities, plans, and other technology needs within DPH Health IT.
* Monitor, evaluate, and regularly report to Health Director on IT security related IT projects, services, and support; the delivery of services according to service level agreements; and levels of client satisfaction.
Competencies, Knowledge, Skills, and Abilities
* Extensive experience with information, network, and application security concepts, methodologies, and processes
* Deep understanding of information risk assessment and mitigation concepts, methodologies, and tools.
* Comprehensive understanding of forensics and compliance concepts, methodologies, processes, and tools.
* Ability to organize work effectively, conceptualize and prioritize objectives and exercise independent judgment based on an understanding of organizational policies and activities.
* Strong written and oral communication and interpersonal skills with a focus on rapport-building, listening and questioning skills.
* Proven analytical and problem-solving abilities, including ability to anticipate, identify, and solve critical problems.
* Ability to build effective relationships and strong commitment to working collegially and collaboratively with constituents at all levels in a diverse and distributed environment.
Qualifications
We care more about what you can do than where you learned how to do it. That said, a bachelor's degree, any GIAC certification, CISSP certification, and four years of experience in IT security is preferred; and a good foundation for the work. Additional job-related experience around the competencies above in lieu of a bachelor's degree will be considered.
Additional Information
Salary Range: $90,000-$100,000
Salary cannot exceed $100,000
All applications must include a cover letter. Applications without a cover letter will be considered incomplete.
Did you know?
* We are a Public Service Loan Forgiveness Program qualified employer : 25% tuition discount program for City employees (and sometimes spouses and dependents as well) in partnership with area colleges and universities
* We offer Comprehensive health coverage for employees and their eligible dependents
* Our wellness program offers eligibility into the discounted medical plan
* Employees receive paid vacation, sick leave, and holidays
* Generous retirement savings options are available
* The successful candidate must be a city of Philadelphia resident within six months of hire
Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated.
The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race,
ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at ************ or send an email to *********************** more information, go to: Human Relations Website:
******************************************************
Job Location
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$90k-100k yearly 60d+ ago
IT System Administrator
Nj Bio
Information technology manager job in Princeton, NJ
The System Administrator's role is to ensure the stable operation of NJBio's computer network and infrastructure. This includes planning, developing, installing, configuring, maintaining, supporting, and optimizing all network hardware, servers, desktops/laptops, software, and communication links. The System Administrator will provide technical support within our laboratory environment with a focus on laboratory-specific software and hardware. Frequently collaborate with Quality Assurance and Validation to ensure data integrity and compliance of laboratory systems. The incumbent works cross-functionally with internal departments and external resources on IT related issues. The IT System Administrator supports adherence to relevant regulatory requirements and company Standard Operating Procedures (SOPs) as appropriate.
Manage and maintain a Hybrid Azure Active Directory environment, ensuring seamless integration and consistent performance across on-premises and cloud services.
Configure and support Ubiquity networking infrastructure to ensure reliable and secure connectivity.
Oversee the installation, configuration, and maintenance of various licensed software, ensuring compliance with licensing agreements.
Perform regular system backups, disaster recovery operations, and security assessments to protect data integrity and confidentiality.
Assist laboratory staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment, and software within established standards and guidelines.
Ensure desktop computers interconnect seamlessly with diverse systems, including file servers, computer conferencing systems, and laboratory equipment.
Provide all levels of support for all laboratory IT-related issues, including software, hardware, and networking problems.
Work with vendor support contacts to resolve technical problems with desktop computing equipment and software.
Maintain inventory of all equipment, software, and software licenses.
Respond to emergency after-hours issues as needed.
Perform other tasks and assignments as needed and specified by management.
Qualifications
Required Knowledge, Skills and Abilities:
Familiarity with laboratory information systems (LIS), electronic lab notebooks (ELN), or scientific data management systems (SDMS) is highly desirable.
Familiarity with the following laboratory Software systems: Empower 3, Masslynx, Softmax, Agilent
Familiarity with the following laboratory instrumentation: HPLC, Mass Spectrometry, LCMS, NMR, FTIR
Understanding of the following Pharmaceutical Regulations/Guidelines: 21CFR Part 11, GxP, GAMP 5
Familiarity with the following Quality systems: Electronic Batch Records, QMS, CSV
Ability to communicate technical information, both verbal and written, to a non-technical audience.
In-depth knowledge of Active Directory, Group Policy, DNS, DHCP, and file/print services.
Proficiency in managing Microsoft 365 services, including Exchange Online, SharePoint Online, and Teams.
Strong understanding of computer systems, mobile devices, and other tech products.
Experience in tracking IT support tickets.
Strong organizational skills and attention to detail.
Ability to work outside of normal business hours, including occasional nights, weekends or holidays, as
needed to fulfil the business need.
Proficiency with Microsoft Office
Excellent verbal and written communication skills
Ability to work independently and collaboratively, as required, in a team environment consisting of internal and external team members.
Analytical thinker with excellent problem-solving skills and the ability to adapt to changing priorities and deadlines.
Excellent planning, organization and time management skills including the ability to support and prioritize multiple projects.
Education and Experience Requirements:
Minimum of 5 years' experience as a tier 3 Support or System Administrator Required
Minimum 1 year experience in a GxP environment preferred
A bachelor's degree or an equivalent combination of education and experience.
Physical Demands:
Ability to lift and carry up to 50 pounds
Working Conditions:
On-site full-time; Office environment at our Princeton, NJ location.
Certificates and Licenses required:
Comptia, A+, Network +, Security +
Compensation:
$80,000 to 85,000 per annum
NJ Bio, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to their race, color, sex, religion, age, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability or any other characteristic protected by applicable federal, state, or local laws.
$80k-85k yearly 10d ago
IT Systems Administrator
Centri Business Consulting
Information technology manager job in Philadelphia, PA
Job Description
Centri Business Consulting provides the highest quality advisory consulting services to its clients by being reliable and responsive to their needs. Centri provides companies with the expertise they need to meet their reporting demands. Centri specializes in financial reporting, internal controls, technical accounting research, valuation, mergers & acquisitions, and tax, CFO and HR advisory services for companies of various sizes and industries. From complex technical accounting transactions to monthly financial reporting, our professionals can offer any organization the specialized expertise and multilayered skillsets to ensure the project is completed timely and accurately.
We are One Firm, One Team, and One Culture. It's how we do things at Centri. And a large part of our focus is on becoming the best, most wholesome professional you can be. You're not just a number. You're part of the Centri Family.
Career Advancement:
Working at Centri is not just a job, it is a career path. We promote on
talent, not tenure,
allowing our team to take ownership of their growth & career trajectory
The IT Systems Administrator is responsible for managing and optimizing Centri's entire technology ecosystem, ensuring security, reliability, and performance across all platforms. This includes Microsoft 365 and Azure environments, Check Point security infrastructure, and a diverse set of business-critical applications. The role also focuses on integrating modern productivity tools such as Microsoft Copilot and Power Platform (Power Apps, Dataverse, Copilot Studio) into the Microsoft 365 and Azure environments to drive automation and efficiency. The ideal candidate will have hands-on experience with enterprise systems administration, security best practices, and automation, while supporting a hybrid workforce and collaborating across departments.
Core Responsibilities
Microsoft 365 & Azure Administration
Administer and optimize Microsoft 365 services (Exchange Online, OneDrive, Teams, Teams Phone, SharePoint) and Microsoft Azure resources (VMs, Storage, Networking).
Integrate Microsoft Copilot, Power Apps, Dataverse, and Copilot Studio into Microsoft 365 and Azure environments to enhance automation, workflows, and business intelligence.
Oversee roadmap releases for Microsoft 365 and Azure, ensuring proper testing, deployment, and documentation.
Security & Network Infrastructure
Manage SASE solutions, including FWaaS, ZTNA, CASB, SWG, and VPN/SDP technologies to ensure secure cloud access and robust protection against external threats.
Manage identity protection and management solutions (Passwordless authentication, MFA, Conditional Access, DLP) and maintain compliance with security standards (SOC 2, ISO 27001).
Collaborate with Information Security to enforce security policies and respond to incidents.
Enterprise Applications & Business Systems
Administer and support company-wide systems including:
Finance & Accounting: FloQast, QuickBooks, Bill.com, NetSuite
CRM & Marketing: HubSpot
Audit & Compliance: DataSnipper, Intelligize, Trullion
Security & Training: Bitwarden, KnowBe4
Reservation & Scheduling: Skedda
Ensure integration, uptime, and performance of these platforms while coordinating with vendors and internal stakeholders.
Automation & Optimization
Develop PowerShell scripts for automation of administrative tasks and reporting.
Build workflows and apps using Power Apps, Dataverse, and Copilot Studio to streamline business processes.
Optimize system performance through proactive monitoring and capacity planning.
Disaster Recovery & Business Continuity
Manage backup and recovery strategies for Microsoft 365, Azure, and critical business systems.
Support Azure Site Recovery and business continuity planning initiatives.
Endpoint & Device Management
Administer Microsoft Intune for device compliance, mobile device management, and endpoint security.
Collaboration & Support
Provide advanced technical support for Microsoft 365, Azure, Windows operating systems, and SaaS applications.
Train end-users on new features and best practices.
Maintain confidentiality of all client and employee information.
Promote collaboration and relationship-building in a hybrid work environment.
Support Firm initiatives and development opportunities.
Required Skills/Abilities:
Candidates must have extensive hands-on experience with all of the following:
Microsoft 365 and Azure administration (Exchange, OneDrive, Teams, SharePoint, VMs, Storage, Networking).
Integration and administration of Microsoft Copilot, Power Apps, Dataverse, and Copilot Studio within Microsoft 365 and Azure environments.
Check Point security services (FWaaS, VPN/SDP).
Identity protection and management (MFA, Conditional Access, DLP).
PowerShell scripting for automation.
Experience in API configuration, integration, and troubleshooting.
Endpoint management via Microsoft Intune and RMM.
Administration of enterprise SaaS platforms (FloQast, QuickBooks, Bill.com, NetSuite, HubSpot, DataSnipper, Intelligize, Trullion, Bitwarden, KnowBe4, Skedda).
Strong knowledge of network and SASE solutions infrastructure design and maintenance.
Excellent problem-solving, troubleshooting, and communication skills.
Education and Experience
Bachelor's degree in Computer Science or related field.
Minimum of 7 years of experience in IT systems administration.
Preferred Certifications:
Microsoft 365 Certified: Enterprise Administrator Expert
Microsoft Certified: Azure Administrator Associate
Microsoft Certified: Azure Security Engineer Associate
Microsoft Certified: Power Platform Functional Consultant Associate
Check Point Certified Security Administrator (CCSA)
Microsoft Certified: Security, Compliance, and Identity Fundamentals
Physical Requirements:
Prolonged periods sitting at a desk and working on a computer.
Must be able to lift items up to 30 pounds at times.
Travel will be 25% of the time when necessary.
This position is an exempt position as it relates to the fair labor standards Act. Centri provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
#LI-Hybrid
Information technology manager job in Philadelphia, PA
At CareAllies, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers. This position is responsible managing daily activities and implementation of strategies for provider HEDIS and STARS performance, recruitment and contracting of physicians, physician groups and facilities including large or complex groups/facilities (large independent hospital systems, integrated & non-integrated systems, value based contracting, etc). The individual in this role will develop and maintain relationships with providers, ensure strategic coverage for assigned territory, be responsible for education of providers, and for ongoing provider service. As a manager, this individual will lead a team of Network Operations Coordinators. This person will guide and educate the team to deliver the needed support services for our clients. This person is responsible for the management, mentoring and training of a team responsible for provider contracting and provider support resources, providing subject matter expertise to improve efficiencies and results. This person must have ability and willingness to travel within assigned areas of responsibility, including overnight stays. CareAllies' consultative approach emphasizes physician engagement, delivery system organization and culture change, actionable data and analytics, as well as patient engagement to support treatment plans. We collaborate with providers to drive change and ensure success in a value-based market
**Job Requirements:**
+ Bachelor Degree and 5 years provider contracting experience OR 9 years managed care experience including 5 years provider contracting experience.
+ Extensive knowledge of provider and facility contracting, products, and claims/processing systems.
+ Leadership skills to oversee staff, implement initiatives, and work across the company to resolve issues.
+ Negotiation skills.
+ Relationship building skills.
+ Knowledge of marketplace.
+ Meet deadlines and work well under pressure.
+ Verbal and written communication skills to interact with all levels of corporate personnel and providers.
+ PC proficiency to include Microsoft Office.
+ Analytical skills
+ Project management skills to lead or participate in projects or initiatives.
+ Ability and willingness to travel within assigned areas of responsibility, including overnight stays
**Preferred Job Qualifications & Additional Details:**
+ Previous HEDIS and/or CMS STARs experience
+ Solid understanding of health insurance, customer messaging/design and project management
+ Expert level of Excel preferred (knowledge of pivot tables, VLOOKUP, etc.).
+ Experience in financial/trend analysis
+ Team player with proven ability to foster and manage working relationships within a matrix environment to obtain buy-in and drive results.
+ **Client-site Location:** This is a field based position in the Pennsylvania market, primarily Philadelphia, including surrounding counties. The individual will be onsite at provider offices typically 3 days a week and work from home 2 days a week.
+ **Schedule:** Monday - Friday, typical business hours with infrequent evening and weekend meetings.
+ **Sponsorship:** Sponsorship is not available
**EEO Statement:**
We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.
**Pay Transparency Statement:**
At CareAllies, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, a minimum of 15 days' of paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for full-time employees.
The salary offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan.
**Min to Max Range:**
$90,900.00 - $164,200.00
Exact compensation may vary based on skills, experience, and location.
$90.9k-164.2k yearly 55d ago
IT Security Operations Administrator
City of Philadelphia, Pa 4.6
Information technology manager job in Philadelphia, PA
The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia headed by the Chief Information Officer (CIO). OIT oversees all major information and communications technology initiatives for the City of Philadelphia - increasing the effectiveness of the informationtechnology infrastructure, where the services provided are advanced, optimized, and responsive to the needs of the City of Philadelphia's businesses, residents, and visitors. OIT responsibilities include: identifying the most effective approach for implementing new informationtechnology directions throughout city government; improving the value of the city's technology assets and the return on the city's technology investments; ensuring data security continuity; planning for continuing operations in the event of disruption of informationtechnology or communications services; and supporting accountable, efficient and effective government across every city department, board, commission and agency.
The Philadelphia Department of Public Health's mission is to protect and promote the health of all Philadelphians and to provide a safety net for the most vulnerable. We provide services, set policies, and enforce laws that support the dignity of every man, woman, and child in Philadelphia. We work together to make Philadelphia a healthy place to live, work and play.
Job Description
The IT Security Operations Administrator's role is to ensure the secure operation of the DPH computer systems, servers, and network connections. This includes collaboration with OIT to check server and firewall logs, scrutinize network traffic, establishing, and updating virus scans, and troubleshooting. This person will also analyze and resolve security breaches and vulnerability issues in a timely and accurate fashion and conduct user activity audits where required.
The IT Security Operations Administrator acts as a senior member of the DPH Health IT team to respond to IT security issues related to IT operations; perform documented information security processes; identify, create, and document needed processes and process improvements related to IT security operations; and research information security topics, tools, techniques, and threats. They lead operational security projects, serve as an information security resource on general DPH IT projects, develop responses to OIT Security audit and security findings.
Essential Functions
Security Operations Management
* Follow documented information security policies, processes, and procedures.
* Document new information security processes and update existing information security.
* Coordinate deployment, management, and maintenance of all security systems and their corresponding or associated software, including firewalls, intrusion detection systems, cryptography systems, and antivirus software with the Office of Innovation and Technology (OIT).
* Administer and maintain end user accounts, permissions, and access rights.
* Manage connection security for local area networks and DPH web sites.
* Manage and ensure the security of databases and data transferred both internally and externally.
* Review results of penetration tests and collaborate with application owners to mitigate or eliminate identified risks and vulnerabilities.
* Identify and implement necessary improvements to prevent incidents from recurring and proposing appropriate solutions and/or next steps.
* Prioritize information security issues, work on multiple tickets concurrently, monitor existing tickets, and manage resolution.
* Research information security topics, tools, techniques, and threats as directed.
* Serve as an information security resource on DPH IT projects.
* Participate in RFP/contract development and review for tools and services specifically related it DPH Security Operations.
* Actively promote a customer-oriented approach to maintain a secure DPH network.
* Know how to find answers. Understand available tools and resources to determine correct answers to security issues.
Relationship Management
* Build and maintain collaborative and consultative relationships with OIT, DPH Divisions/Units as well as vendors related to DPH operational security systems and processes being managed and or supported by DPH Health IT and OIT Operations Security Teams.
* Gain an understanding of OIT and DPH processes and requirements as they relate to the DPH supported systems.
* Conduct regular reviews, priority-setting, and planning sessions with the Health IT Director, the Health IT Infrastructure Manager, the Health IT Enterprise Data Services Manager, and other stakeholders. Serve as an advocate for those priorities, plans, and other technology needs within DPH Health IT.
* Monitor, evaluate, and regularly report to Health Director on IT security related IT projects, services, and support; the delivery of services according to service level agreements; and levels of client satisfaction.
Competencies, Knowledge, Skills, and Abilities
* Extensive experience with information, network, and application security concepts, methodologies, and processes
* Deep understanding of information risk assessment and mitigation concepts, methodologies, and tools.
* Comprehensive understanding of forensics and compliance concepts, methodologies, processes, and tools.
* Ability to organize work effectively, conceptualize and prioritize objectives and exercise independent judgment based on an understanding of organizational policies and activities.
* Strong written and oral communication and interpersonal skills with a focus on rapport-building, listening and questioning skills.
* Proven analytical and problem-solving abilities, including ability to anticipate, identify, and solve critical problems.
* Ability to build effective relationships and strong commitment to working collegially and collaboratively with constituents at all levels in a diverse and distributed environment.
Qualifications
We care more about what you can do than where you learned how to do it. That said, a bachelor's degree, any GIAC certification, CISSP certification, and four years of experience in IT security is preferred; and a good foundation for the work. Additional job-related experience around the competencies above in lieu of a bachelor's degree will be considered.
Additional Information
Salary Range: $90,000-$100,000
Salary cannot exceed $100,000
All applications must include a cover letter. Applications without a cover letter will be considered incomplete.
Did you know?
● We are a Public Service Loan Forgiveness Program qualified employer : 25% tuition discount program for City employees (and sometimes spouses and dependents as well) in partnership with area colleges and universities
● We offer Comprehensive health coverage for employees and their eligible dependents
● Our wellness program offers eligibility into the discounted medical plan
● Employees receive paid vacation, sick leave, and holidays
● Generous retirement savings options are available
* The successful candidate must be a city of Philadelphia resident within six months of hire
Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated.
The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race,
ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at ************ or send an email to *********************** more information, go to: Human Relations Website:
******************************************************
$90k-100k yearly 60d+ ago
IT Operations Manager / Tech Lead, Workspace Level 3 Support (US)
TD Bank 4.5
Information technology manager job in Mount Laurel, NJ
Hours: 40 Pay Details: $91,000 - $136,240 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Line of Business:
Technology Solutions
Job Description:
The Manager IT Operations manages or leads a team of IT professionals in providing a broad range of IT Operations services, support and solutions to the organization, ensuring enterprise standards are met and business objectives are achieved.
This role will lead and manage a team of highly skilled Level 3 Desktop Support Technicians, providing technical leadership and ensuring the effective operation of enterprise-wide technology. This role demands extensive technical understanding of Windows OS, acting as SME of windows operating systems, experience and a commitment to continuous learning and understanding on Incident and Problem management with ability to manage multiple Incidents simultaneously.
Responsibilities:
* Lead and Mentor the Level 3 Desktop Support team, providing guidance on Incidents Including Windows and Mac OS
* End to end support for Windows OS and Mac OS in a production environment - Managing escalated incidents from Service Desk Level 1/2, LoB business partners, technical leadership, and application owners.
* Oversee the review, analysis, and evaluation of informationtechnology systems and change controls, leveraging a wide breadth of concepts, practices, and tools.
* Proactively identify and remediate issues as needed to ensure compliance and security. Lead team in proactive remediation efforts.
* Provide expert technical guidance as SME. Provide complex troubleshooting/problem resolution to clients, team members, and project teams.
* Identify root causes of issues and implement targeted, controlled remediation plans. Lead and mentor team on implementation and rollout development.
* Utilize strong communication, analysis, and coaching skills to enhance team performance and collaboration.
Depth & Scope:
* Responsible for managing multiple teams and/or projects with increasing degree of complexity and broad scope
* Works independently and often autonomously in the management of projects, teams and operational disciplines and develops strategic thinking/ planning in the execution of work plans
* May manage system enhancements, new releases or projects typically focused on a specific product/system/application of moderate scope and complexity
* Manages/Leads a group (e.g., Less Than 25) of IT professionals
* Manages projects and teams (including financials) and advocates for the re-usability of architecture and processes by new business initiatives
* Manages problem resolution, plans and strategies for operational advancement
Education & Experience:
* Undergraduate degree or Technical Certificate
* Graduate degree, preferred
* 7+ years relevant experience
Preferred Qualifications:
* The candidate must hold a range of broad technical knowledge of IT infrastructure
* Subject matter expert (SME) in Windows desktop technologies. Deep understanding of the windows operating system in an enterprise environment.
* PowerShell scripting- working knowledge and experience in reading and writing scripts
* Working knowledge of enterprise infrastructure as it applies to end user devices
* Azure / AD
* GPO / Intune
* SCCM / MECM
* Skills and discipline to keep systems patched, monitored, and performing optimally.
* SCCM experience with understanding of configuration baselines, OSD, and deployments
* Excellent oral and written communications, able to work independently and effectively communicate with team.
* Ability to troubleshoot OS at an in-depth level using various tooling. Expertise troubleshooting MS Windows OS, hardware/driver and application issues
* Knowledge to support Mac OS in an enterprise setting.
* Strong leadership, creative problem-solving, planning and organization skills
* Able to troubleshoot web application issues at a high-level using tooling and debugging
* Strong analytical and problem-solving capabilities.
* Ability to prioritize and execute tasks in a high-pressure environment.
Physical Requirements:
Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%
* Domestic Travel - Occasional
* International Travel - Never
* Performing sedentary work - Continuous
* Performing multiple tasks - Continuous
* Operating standard office equipment - Continuous
* Responding quickly to sounds - Occasional
* Sitting - Continuous
* Standing - Occasional
* Walking - Occasional
* Moving safely in confined spaces - Occasional
* Lifting/Carrying (under 25 lbs.) - Occasional
* Lifting/Carrying (over 25 lbs.) - Never
* Squatting - Occasional
* Bending - Occasional
* Kneeling - Never
* Crawling - Never
* Climbing - Never
* Reaching overhead - Never
* Reaching forward - Occasional
* Pushing - Never
* Pulling - Never
* Twisting - Never
* Concentrating for long periods of time - Continuous
* Applying common sense to deal with problems involving standardized situations - Continuous
* Reading, writing and comprehending instructions - Continuous
* Adding, subtracting, multiplying and dividing - Continuous
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.
Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.
Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more
Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.
Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.
Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.
Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Accommodation
TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at ***************. Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.
$91k-136.2k yearly Auto-Apply 2d ago
Information Technology Professional
U.S. Navy 4.0
Information technology manager job in Camden, NJ
To be eligible to enlist in the U.S. Navy, candidates must be between the ages of 18-34
At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. The specialized training youll receive in this field will pave the way to careers in IT and network support, computer programming, web development and information security.
SOFTWARE ENGINEERING JOBS IN THE NAVY INFORMATION
SYSTEMS TECHNICIAN
When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. Thats why its critical that trained Information Systems Technicians are on board to make sure networks and related systems are designed and operated properly and errors are fixed without any interruption to the mission.
CRYPTOLOGIC TECHNICIAN NETWORKS
As a Cryptologic Technician Networks, you fight in the battlespace of the future. Use state-of- the-art technology to perform offensive and defensive cyber operations, investigating and tracking enemies while also protecting our networks from attacks. As an expert in communication defense and forensics, youll be expected to rise to the ever-evolving challenge of maintaining cybersecurity.
INTELLIGENCE SPECIALIST
Collect intel on everythingdata on foreign cultures, enemy movements, current weather forecasts, etc. Then, use it to create cohesive intelligence briefings for high-ranking Navy officials. Your deep understanding of global culture and battlespaces makes you a critical component of mission readiness. Solid intel isnt easy to come by, but as an IS, you can save lives by helping us stay ready for anything.
PAY AND BENEFITS
From the day you start, youll receive:
Competitive salary
Potential to earn a bonus upon enlistment
Free health insurance
Free housing
A retirement plan
Paid training
College credit
EDUCATION OPPORTUNITIES
Navy College Program and Tuition Assistance
Post-9/11 GI Bill, up to 100% tuition
Professional credentials and certifications
College credit hours toward a bachelors or associate degree through the American Council on Education
QUALIFICATIONS AND REQUIREMENTS
U.S. citizen or equivalent
High school graduate or equivalent
17 years of age or older
General qualifications may vary depending upon whether youre currently serving, whether youve served before or whether youve never served before.
WORK ENVIRONMENT
These roles perform a variety of duties worldwide, at numerous overseas and stateside shore commands, aboard surface ships, aircraft and submarines. They generally divide time between assignments ashore and afloat.
PART-TIME OPPORTUNITIES
Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Sailors in the Navy Reserve typically work at a location close to their homes.
Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors.
RequiredPreferredJob Industries
Government & Military
$74k-106k yearly est. 18d ago
Information Technology Professional
U.S. Navy 4.0
Information technology manager job in Franklin, NJ
To be eligible to enlist in the U.S. Navy, candidates must be between the ages of 18-34
At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. The specialized training youll receive in this field will pave the way to careers in IT and network support, computer programming, web development and information security.
SOFTWARE ENGINEERING JOBS IN THE NAVY INFORMATION
SYSTEMS TECHNICIAN
When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. Thats why its critical that trained Information Systems Technicians are on board to make sure networks and related systems are designed and operated properly and errors are fixed without any interruption to the mission.
CRYPTOLOGIC TECHNICIAN NETWORKS
As a Cryptologic Technician Networks, you fight in the battlespace of the future. Use state-of- the-art technology to perform offensive and defensive cyber operations, investigating and tracking enemies while also protecting our networks from attacks. As an expert in communication defense and forensics, youll be expected to rise to the ever-evolving challenge of maintaining cybersecurity.
INTELLIGENCE SPECIALIST
Collect intel on everythingdata on foreign cultures, enemy movements, current weather forecasts, etc. Then, use it to create cohesive intelligence briefings for high-ranking Navy officials. Your deep understanding of global culture and battlespaces makes you a critical component of mission readiness. Solid intel isnt easy to come by, but as an IS, you can save lives by helping us stay ready for anything.
PAY AND BENEFITS
From the day you start, youll receive:
Competitive salary
Potential to earn a bonus upon enlistment
Free health insurance
Free housing
A retirement plan
Paid training
College credit
EDUCATION OPPORTUNITIES
Navy College Program and Tuition Assistance
Post-9/11 GI Bill, up to 100% tuition
Professional credentials and certifications
College credit hours toward a bachelors or associate degree through the American Council on Education
QUALIFICATIONS AND REQUIREMENTS
U.S. citizen or equivalent
High school graduate or equivalent
17 years of age or older
General qualifications may vary depending upon whether youre currently serving, whether youve served before or whether youve never served before.
WORK ENVIRONMENT
These roles perform a variety of duties worldwide, at numerous overseas and stateside shore commands, aboard surface ships, aircraft and submarines. They generally divide time between assignments ashore and afloat.
PART-TIME OPPORTUNITIES
Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Sailors in the Navy Reserve typically work at a location close to their homes.
Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors.
RequiredPreferredJob Industries
Government & Military
$74k-106k yearly est. 18d ago
IT Director of Infrastructure
City of Philadelphia 4.6
Information technology manager job in Philadelphia, PA
The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia headed by the Chief Information Officer (CIO). OIT oversees all major information and communications technology initiatives for the City of Philadelphia - increasing the effectiveness of the informationtechnology infrastructure, where the services provided are advanced, optimized, and responsive to the needs of the City of Philadelphia's businesses, residents, and visitors. OIT responsibilities include: identifying the most effective approach for implementing new informationtechnology directions throughout city government; improving the value of the city's technology assets and the return on the city's technology investments; ensuring data security continuity; planning for continuing operations in the event of disruption of informationtechnology or communications services; and supporting accountable, efficient and effective government across every city department, board, commission and agency.
Job Description
The Director of Infrastructure reports to the Chief Technology Officer and is responsible for leading the enterprise and solution architecture functions. This role ensures that architectural roadmaps align with business strategies and enterprise transformation activities. The Director manages a team of enterprise and solution architects and works with senior leadership to develop and execute organizational strategy, support enterprise change, and optimize technology investments.
Principal Responsibilities:
Architecture:
Establish and enforce architectural principles, standards, and governance to ensure consistency and interoperability across the enterprise.
Take a holistic view of the organization, considering how different projects and systems interact and contribute to the overall architecture.
Create and maintain comprehensive enterprise architecture models, encompassing business, data, application, and technology domains.
Develop and maintain technology roadmaps to guide the evolution of the IT landscape to meet future business requirements.
Evaluate and recommend technologies and oversee their integration into the overall enterprise architecture.
Consider factors such as reliability, scalability, flexibility, and security in architecture decisions to ensure the long-term success of the City.
Infrastructure:
Oversee daily activities of the Enterprise & Solution Architects and related staff.
Provide direction and supervision to a cloud support team.
Direct the day-to-day operations for areas within their purview, including creating and managing strategies, plans, policies, and procedures.
Evaluate new technologies and tools to determine their suitability for integration into the product and enterprise-wide architecture.
Identify and mitigate potential risks related to technology solutions, ensuring security, compliance, and scalability.
Manage risks associated with technology decisions, considering factors like compliance, security, and long-term sustainability.
Collaborate with IT Security & Governance to ensure compliance and approved pathways to production for all domain initiatives.
Platform Engineering:
Manage project budgets, timelines, and resources while maintaining a high level of quality in deliverables.
Train, coach, and mentor employees under their supervision.
Participate in or lead hiring processes, as needed.
Collaborate with leaders from various departments to understand business needs and ensure IT initiatives support organizational objectives.
Provide guidance to product, solution architects, and development teams, ensuring adherence to architectural principles and best practices.
Qualifications
A bachelor's or master's degree in computer science, informationtechnology, or a related field, or equivalent experience is required. Candidates must have 7+ years of experience in software development, architecture, and design with a proven track record of successful project delivery.
Required Skills and Abilities:
Proficiency in architecture modeling tools and languages.
Strong knowledge of relevant technologies, frameworks, and design patterns.
Excellent communication and interpersonal skills to effectively collaborate with diverse teams and stakeholders.
Strong analytical and problem-solving skills to address complex architectural challenges.
Ability to adapt to evolving technologies and business needs.
Strong knowledge of Disaster Recovery and Business Continuity Planning best practices.
Strong knowledge of Microsoft product stake.
Additional Suggested Skillsets:
Security and HIPAA compliance in networked solution(s).
Experience with monitoring and alerting software tools and systems, such as SolarWinds, What's Up Gold, and PagerDuty.
Understanding of AWS/Azure Virtual and Cloud environments.
Data Center design, maintenance and Support.
Knowledge of common Hypervisor technologies (VMware, Azure Local, Nutanix)
Additional Information
Salary Range: $120,000 - $149,000
Did you know?
● We are a Public Service Loan Forgiveness Program qualified employer : 25% tuition discount program for City employees (and sometimes spouses and dependents as well) in partnership with area colleges and universities
● We offer Comprehensive health coverage for employees and their eligible dependents
● Our wellness program offers eligibility into the discounted medical plan
● Employees receive paid vacation, sick leave, and holidays
● Generous retirement savings options are available
*The successful candidate must be a city of Philadelphia resident within six months of hire
Please note that effective September 1, 2021, the City of Philadelphia is requiring all new employees to
present proof of vaccination against COVID-19.
The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race,
ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at ************ or send an email to *********************** more information, go to: Human Relations Website:
******************************************************
$120k-149k yearly 60d+ ago
Learn more about information technology manager jobs
How much does an information technology manager earn in Levittown, PA?
The average information technology manager in Levittown, PA earns between $84,000 and $168,000 annually. This compares to the national average information technology manager range of $84,000 to $169,000.
Average information technology manager salary in Levittown, PA
$119,000
What are the biggest employers of Information Technology Managers in Levittown, PA?
The biggest employers of Information Technology Managers in Levittown, PA are: