IT Embedded Risk Manager (ERM) - Jersey City
Information Technology Manager Job 31 miles from Massapequa
The IT Embedded Risk Manager (ERM) will be responsible for maintaining and enhancing the IT risk management framework. This framework includes tools and processes to identify new risks, monitor changes in risks, and manage relationships between them. The role involves supporting IT management in maintaining an accurate Process, Risk, and Control library, formulating IT risk management policies, and providing consultation and evaluations of control effectiveness. The IT PRC Senior Associate will execute control testing, manage stakeholder expectations, and support targeted IT risk assessments while collaborating with various teams within the organization.
Company Culture and Environment
This role promotes a collaborative and proactive work environment where teamwork and communication are valued. The company encourages a risk management mindset, fostering a culture of accountability and continuous improvement.
Career Growth and Development Opportunities
The position presents opportunities for professional development through leading risk management activities, working with senior stakeholders, and enhancing skills in control evaluations and compliance reporting.
Detailed Benefits and Perks
While specific benefits are not detailed in the job description, opportunities for career advancement and professional development imply a supportive workplace culture that values employee growth.
Compensation and Benefits
Competitive salary based on experience
Health, dental, and vision insurance
Retirement savings plan options
Opportunities for professional development
Why you should apply for this position today
This role offers a chance to make a significant impact on IT risk management within a dynamic organization. By joining the team, you will collaborate with various departments and contribute to developing effective risk management strategies that enhance overall organizational resilience.
Skills
Excellent analytical and problem-solving skills
Strong verbal and written communication skills
Proficient in technology and risk management processes
Ability to work collaboratively with all levels of management and staff
Detail-oriented with strong planning and project management skills
Skilled in process mapping and data collection and analysis
Responsibilities
Support the identification and management of IT risks within the organization
Develop and strengthen relationships with IT partners and control functions
Communicate and ensure adherence to risk policies and best practices
Facilitate control evaluations and compliance item tracking
Prepare and review reporting inputs related to risk management
Coordinate meetings and document preparation for issue closure facilitation
Qualifications
3-5 years of experience as a risk and control professional
Familiarity with control testing and issue remediation
Proven ability to engage with stakeholders and collect information requests
Strong interpersonal skills with a customer service orientation
Education Requirements
BA / BS or equivalent
Advanced degree and/or certification is a plus
Education Requirements Credential Category
Bachelors Degree in a relevant field
Experience Requirements
3-5 years experience within a Big 4 accounting firm, financial services, or equivalent
Proven experience in conducting control testing
Familiarity with process mapping and data analysis skills
Why work in Jersey City, NJ
Jersey City offers an attractive urban environment with a vibrant community, excellent public transportation, and proximity to New York City. The city is known for its diverse culture, thriving job market, and rich history, making it an ideal place for professionals looking to advance their careers in a dynamic setting.
Employment Type: ContractorEducation Level: Bachelor's degree1. Do you have a BA / BS or equivalent. Advanced degree and/or certification a plus
2. Do you have 3-5 years experience as a risk and control professional within a Big 4 accounting firm, financial service industry, or equivalent.
3. Do you have experience conducting control testing, including issue remediation testing
4. Do you have familiarity with process mapping and control identification along with data Do you have collection and analytic skills
5. Do you have demonstrated ability to work pro-actively with all levels of management and staff
6. Do you have excellent inter-personal skills with a highly developed customer service orientation, and ability to work effectively with all levels of internal staff, and external contacts;
7. Do you have strong planning and project management skills;
8. Do you have strong process mapping and data collection and analysis skills
9. Must be a US Citizen or Green Card holder.
IT Risk Manager, PM
Information Technology Manager Job 31 miles from Massapequa
Job DescriptionThe Embedded Risk Specialist role (ERM) A first line of defense (FLOD) which consists of the businesses and functional units, including Product Management, Operations Management, IT and other areas critical to daily operation and functioning.
Partner and liaise with the CLIENT Control Groups, Business FLODs with regard to identifying and assessing inherent risk, control effectiveness and residual risk
Explore opportunities to improve the effectiveness of controls while also exploring ways to simplify our processes without increasing residual risk
Responsible for monitoring and managing risk and liaising with various entities for audits and supports control-testing efforts.
Provides guidance to SIFMU and RISK Delivery with submission of self-identified findings, responding to and complying with CLIENT Audit findings.
About this Opportunity
This position is a technical ERM role responsible for providing technical SME support for the ERM and application development teams in SIFMU and Risk for technical company-wide initiatives.
ERM Function
Management to achieve business priorities.
Coordinate domain response to various control functions and Product Management to support the division
Provide governance and process support for the division while helping to ensure adherence to internal development processes
Teamwork – partners with other Embedded Risk Manager to identify best practices and monitors adheres to standard processes
Documentation – coordinates process reviews for internal and external audits, Compliance, Risk Management & Technology assessments using the Process Risks and Controls (PRC) Framework
Partners with control functions to support audits & assessments; coordinates Management Self-Identified (MSI) issues and manages the Issue Management process for the domain
Performs Management Testing to assess control effectiveness and documents results
Reviews of standards, policies, and procedures and performs rationalization per compliance guidelines. Supports the development and maintenance of system level documentation
Performs sustainability assessments and assesses adherence to regulator, business & compliance requirements and to the Process Risk and Control framework and identifies solutions to resolve control gaps to support our risk attitude
Manages process adherence within the division and helps to lead department initiative budget reporting
Technical Requirements
Minimum 5 years of experience in IT, risk management, and/or IT audit required
Broad understanding of Application Security
Understands / Knowledgeable in the following:
PEN and FOSS vulnerabilities
WAS
Service Accounts Password rotation
Oracle, AWS, JAVA, Springboot, Jenkins, Python
Unix, Linux, Tomcat, Liberty
Management Function – Technical and ERM
The successful candidate must be able to understand the technical interactions of an IT infrastructure, to include concepts associated with networks, cloud hosting, virtual environments, data management, etc.
Facilitate technical exchanges with stakeholders to discuss, quantify, and capture program risks
Apply sound judgment in facilitation and evaluation of IT risks and mitigation strategies
Think independently and strategically about potential downstream mission impacts
Respectfully, yet effectively challenge the identification and acceptance of risks to ensure concepts are well thought out and logically documented
Perform gap assessments of proposed risk mitigation strategies and influence customers towards holistic remediation strategies that address the root-cause issue(s)
Translate technical jargon into simple to consume concepts for varied stakeholders understanding.
Perform as a key Technical Advisor for articulating the portfolio of IT Risks, and relay challenges to ERMs, Applications development teams, and senior decision makers.
Qualifications
Bachelors’ Degree or industry equivalent work experience
Minimum 5 years applicable experience
Clear communicator, with good verbal and written communication skills
Ability to influence without authority
Ability to communicate technical concepts to a broad range of technical and non-technical staff
Must be able to demonstrate strong technical leadership.
Continuous proactivity and follow-through
Ability to prioritize and focus on most urgent tasks & work in a fast-paced IT environment.
Comfortable working closely with team management to review approaches and requirements that solve business problems.
Experience with governance, risk, and compliance projects and program oversight
Knowledgeable in Agile Development, with Scrum Master (or similar) experience
Ability to balance risks in ambiguous and complex situations
Demonstrated teamwork and collaboration skills in leading or contributing to global and multi-functional teams
Highly motivated to contribute and grow within a complex area of emerging importance
Demonstrates excellent organizational direction, time management, problem-solving, prioritization, goal setting, leadership, motivation, negotiation, and interpersonal relations
Works well under pressure and within time/budget constraints to solve problems or meet objectives
Strong analytical/problem solving skills and cross functional knowledge across multiple IT operational and security disciplines
Possess a high degree of integrity, be trustworthy, and have the ability to lead and inspire change
Experienced in status reporting to management.
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IT Helpdesk Manager/ Supervisor [Japanese Bilingual]
Information Technology Manager Job 25 miles from Massapequa
Job DescriptionWe are seeking an IT Helpdesk Manager/ Supervisor
Client : Japanese IT Consulting Company
Working Location: New York Manhattan area, On-site only (No Remote)
Working hours : 40 hours per week
Employment Type : Full-time, Exempt
Salary : $65~80K per year + Benefit
PRIMARY RESPONSIBILITIES:
Provide guidance, support, and training to helpdesk technicians, ensuring they have the skills and knowledge needed to perform their duties effectively
Delegate tasks, prioritize tickets, and ensure that the team is working efficiently to meet SLAs (Service Level Agreements)
Regularly review team performance, provide feedback, and conduct performance evaluations. Address any performance issues or challenges within the team
Provide in-depth support for IT infrastructure, including servers, networks, and critical systems, often involving hands-on resolution
Ensure that troubleshooting procedures, solutions, and best practices are well-documented and updated regularly for the team to reference
Act as the primary point of contact for escalated issues from clients or internal stakeholders, providing clear and timely communication
Prepare and deliver regular reports on helpdesk performance, issue resolution times, and areas for improvement to management
Identify opportunities to streamline operations, reduce response times, and enhance the quality of support provided by the team
Understand and follow client’s request and instruction
Ensure compliance with company policies, procedures, and security protocols
Lead the response to IT security incidents or other critical situations, ensuring proper documentation and communication throughout the process
Stay up to date with emerging technologies and industry trends to continuously improve IT services
Expand the business with existing and new client
ESSENTIAL FUNCTIONS:
Provide the support service at the service operation time, which is instructed by the client and/or company management.
Be stand by at the client operation site before the service operation time start.
Be at the client operation site with the clothes, which were instructed by the client and/or company management.
Have a proactive communication with client and company management
Understand requirements and instruction/company management and provide the service based on the requirements and instructions, including BYOD.
Read and understand any company provided documents and training.
Submit company required report, attendance for requested meeting, training course.
Mentor and train new team members if necessary.
Follow team manager’s request/instruction to operate IT operation support team.
QUALIFICATIONS AND REQUIREMENTS:
A bachelor’s degree in computer science, Information Technology, or a related field.
5-7 years’ experience in helpdesk or IT support roles, with at least 2-3 years in a senior or lead position.
Proven experience leading or managing a helpdesk team, including task delegation, mentoring, and performance management.
Advantageous if you hold CompTIA A+, Network+, PMP and/or Security+ certifications that are widely recognized and demonstrate foundational knowledge in IT support and security.
Very flexible mindset & challenging personality against sudden big change of request/workflow/rules/responsibility range/environment.
SKILLS:
Proficiency in operating systems like Windows, mac OS, and Linux including installation, configuration, and management
Expertise in diagnosing and resolving complex hardware, software, and network issues
Understanding of networking concepts such as TCP/IP, DNS, DHCP, LAN/WAN and VPN
Knowledge of hardware components and troubleshooting techniques
Experience with ticketing systems for issue tracking and resolution (e.g., JIRA, ServiceNow, Zendesk)
Basic understanding of cybersecurity principles and best practices
Knowledge of remote support tools and techniques
Strong knowledge of Microsoft Windows and Office Suite
Team-oriented personality and ability to manage a team
Excellent communication skills and capacity to make informed decisions
Language English/ Japanese proficiency
WORK LOCATION:
On-site only/No Remote (Manhattan Area, NY)
PHYSICAL DEMANDS:
Hold and carry item, which is 20lbs.
TRAVEL:
Occasional domestic and/or international business travel, and work after business hours including the weekend and national holidays if required.
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IT Associate - New York, NY
Information Technology Manager Job 25 miles from Massapequa
Butler Hospitality is a Hospitality Tech Company that serves the world’s best hotel operators (Hersha, Real Hospitality, Crescent, M&R) to increase the efficiency of their food and beverage operations. Butler Hospitality takes over restaurants inside of full-service hotels and transforms their kitchens into delivery hubs that provide virtual room service and catering to nearby limited- and select-service hotels.
BUTLER HOSPITALITY - IT Associate, New York City, NY.
This role will require exceptional organizational skills. Assist with organization of multiple Restaurants launches within the same month, so you must be able to prioritize your time and manage project timelines. This position will also be coordinating (via phone/email/web-conference) with our vendors, the IT associate must be able to communicate clearly and effectively. This role does not require an extensive IT background, but you should be quick to learn new applications and processes.
Qualifications
2-year experience in an IT Associate role
Bachelor's Degree (BA) in IT Related studies preferred
Knowledge of computer networks, servers, and network clients configurations
Computer hardware and software configuration skills are required
Great Communication both written and verbal
Strong emphasis on Organization, Planning and Project Management
Compensation and Perks
Competitive Salary, Performance Bonus
Medical, Dental, Vision & 401K
FSA & Commuter Benefits
Casual Startup Environment
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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IT Support Technician (NY)
Information Technology Manager Job 2 miles from Massapequa
Job Description
The Support Technician is a dynamic and passionate follower of technology that is eager to advance in their career in IT. Based out of our office in Long Island, this position will give technicians the chance to work with clients both remotely and on-site at client offices in Long Island or the city.
SUPPORT the Clients & GROW with the Business!
At Wheelhouse IT, our team has the best intentions of the company and client in mind always. The Support Technician reports to the Support Desk Manager but are part of a team and believe in the future of the organization. Support Technicians are friendly & excited to troubleshoot any incoming issue that comes their way. At WheelHouse IT, you’ll have a chance to approach the job with new ideas and solutions every day. Strong verbal and written communication skills are a must so no details are lost if a ticket is escalated to our escalation level. The right candidate for this position is open-minded and willing to work directly with all types of clients/internal staff, ranging from technical to the very non-technical.
WheelHouse IT is a Microsoft partner, so Technicians here can expect to troubleshoot and resolve issues with Windows and Office 365. Familiarity with RMM tools and remote support is also a must.
Be part of an EXCITING, FAST-paced and DYNAMIC Team!
Support Technicians love a challenge and constantly be looking for ways to improve themselves and the company. They are driven to improve the environment and they will be expected to contribute to that goal regularly. They will look for ways to provide only the best customer service and support to our clients. When the need arises this individual may be called upon to assist on projects as needs dictate. They will also contribute to the maintenance and enhancement of internal systems, and in some cases, customer-facing hosted and cloud environments.
BENEFITS come with the territory:
Medical, Dental, & Vision insurance
Short-term, Long-term, and Life insurance
Company-sponsored 401K with match
Paid vacation
Company-sponsored cell phone
Performance-based bonuses
Training
Other perks that make this a great place to work, learn, and grow
Base compensation: $32,000 - $37,000 + Bonuses
Desired Skills & Expectations in the workplace:
Doesn’t avoid a challenge and is willing to step up to opportunity
Only Great worth ethic need apply (Made a mistake? Own up to it and learn)
Comes up with solutions and not excuses
Attention to detail is a MUST
Show us you can work/play well with others in and outside the team
Demonstrate a willingness to improve yourself and grow with the organization
Be driven to develop a solid “knowledge base” of best practices and problem resolutions
Appreciate a diverse team and the variety that comes in the MSP industry
Have an EPIC personality
1+ years of experience and/or familiarity in supporting: (IF APPLICABLE)
Network connectivity and networking equipment for LAN/WAN topologies
Microsoft Products (i.e. Office 365, Windows OS's)
Microsoft Active Directory administration
Internet-related technologies, including - Registrars, SSL and hosting providers
Technical Certifications or training equivalent to A+ and Network+
Considered a plus:
Prior experience in an MSP or support environment is highly desirable
Server hardware and related tech: RAID, iLO, DRAC, Bare Metal Restores, Backup methods
LabTech or similar RMM experience
ConnectWise experience or similar PSA experience
Only local candidates need apply. (Office is located in Wantagh, NY)
The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed.
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IT Analyst, Microsoft, DMS, ServiceNow
Information Technology Manager Job 25 miles from Massapequa
Job Description
IT Analyst, Microsoft, DMS, ServiceNow
We have an opening available for an IT Analyst for an opportunity in the New York, NY office. The IT Analyst is a first-level role with the primary responsibility of providing technology solutions and support to customers, participating in delivering assigned office(s) daily IT operational work list, facilitating and supporting meeting technology events and tools, and participating in IT projects and initiatives. The IT Analyst also participates in advancing continuous organizational effectiveness and exceptional service delivery. This position is 100% Onsite and not open for Remote.
IT Analyst Responsibilities:
- Serve as an effective technical resource to customers who contact them directly for timely assistance and high-quality solutions and support, as well as for escalations requiring software and hardware requests; Promote new technologies.
- Facilitate and support meeting technology events and tools including video conferences, presentations, client meetings and special events.
- Collaborate with Firm-wide departments to ensure proper and accurate scheduling and execution of meetings and events.
- Install and maintain computer software standards in accordance with departmental requirements and procedures.
- Work across IT teams to achieve timely escalation and closure of software and hardware issues.
- Maintain the operational availability of office computers and printers.
- Maintain asset management system to ensure the accuracy and currency of Firm assets.
- Use Firm call tracking technology, in conjunction with departmental best practices, to create, update, escalate, and close tickets recording the life cycle of a services request.
- Practice call ownership by acting as a liaison with Firm-side IT groups and customers, keeping them apprised of service request status until request is resolved to customer’s satisfaction.
- Participate in IT initiatives, projects, and deployments; promotes effective training and user acceptance of Firm software.
- Support mobile device technologies; Promote and support remote access tools and best practices.
- Facilitate the handling of planned service events such as monthly network maintenance, or unplanned network disruptions/critical outages requiring effective coordination and reporting to responsible IT groups (Network Operations, Telecom, etc.).
- Foster data security policies and best practices; adhere to Information Security regulations and guidelines to ensure proper handling and security of Firm data.
- Work beyond scheduled hours as necessary for planned and unplanned work and support; light travel may be required.
- Impeccable work ethic is a must (Punctual, Reliable Attendance, and Self-motivated).
Qualifications
IT Analyst Qualifications:
- Advanced proficiency in Microsoft Operating Systems, specifically application installation and configuration processes.
- Advanced proficiency in Microsoft Office Suite.
- Advance proficiency in ServiceNow.
- Advance proficiency in EMS conference Room reservation system.
- Advance proficiency IntApp Time.
- Advanced or expert proficiency in remote access architectures, applications and technologies (Citrix, VPN).
- Advanced or expert knowledge of mobile technologies (iOS, iPad OS).
- Advanced to expert proficiency in networking technologies, cabling topologies, data communication devices, and related applications.
- Advanced or expert proficiency in Inter/Intra/Extranet technologies.
- Advanced to expert proficiency in Document Management Systems (iManage/Work 10).
- Advanced knowledge of customer service principles and practices.
- Advanced proficiency with data security and security applications.
- Advanced proficiency with project management.
IT Analyst Preferred Qualifications:
- Associate’s degree (preferred); bachelor’s degree (preferred); or similar work experience.
- 3+ years of experience providing direct support to customers in the areas of business solutions, software, hardware and networking technologies (preferred).
- 3+ years of experience in LAN, WAN and network systems support and management (preferred).
- 3+ years of experience configuring, installing and maintaining client PC operating systems and related devices (preferred).
- 3+ years of professional services or law firm experience (preferred).
Keywords: New York NY Jobs, IT Analyst, LAN, WAN, Network, Support, Management, MS Office Suite, ServiceNow, IntApp Time, Citrix, VPN, iOS, iPad OS, iManage, Work 10, Document Management Systems, DMS, Data Security, Networking, New York Recruiters, Information Technology Jobs, IT Jobs, New York Recruiting
Looking to hire an IT Analyst in New York, NY or in other cities? Our IT recruiting agencies and staffing companies can help.
We help companies that are looking to hire IT Analyst for jobs in New York, New York and in other cities too. Please contact our IT recruiting agencies and IT staffing companies today!
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IT Technician
Information Technology Manager Job 30 miles from Massapequa
Job Description
About the Role:
We are on the hunt for a talented IT Service Technician who is passionate about cutting-edge technology and exceptional customer service. This role offers the opportunity to work on the forefront of troubleshooting, servicing, and installing advanced network systems, A/V equipment, and hardware. It's an exciting chance to engage with top-tier products and be part of a team that's pushing the boundaries of technological solutions.
Key Responsibilities:
As an IT Service Technician, you will:
Troubleshoot, service, and install network systems, A/V equipment, and hardware.
Work with industry-leading products, including SonicWall, UniFi, Ruckus, and Fortinet.
Conduct installations and service tasks such as setting up TVs, speakers, video extenders, amplifiers, routers, switches, and wireless access points.
Provide expert integration installation support to our diverse clientele.
Continuously acquire new skills and stay abreast of industry advancements.
Who You Are:
We're looking for someone with:
Proven experience working with IT brands like SonicWall, UniFi, Ruckus, and Fortinet.
A deep understanding of VLANs, wireless heatmapping, and advanced WiFi troubleshooting.
A track record of diagnosing and resolving complex network system and A/V equipment issues.
Eagerness to learn and adapt to the latest technologies.
Professionalism, attention to detail, and dedication to customer satisfaction.
A valid driver's license and reliable transportation for on-site client visits.
Additionally, you will be part of an on-call rotation, providing timely support and ensuring seamless service continuity for our clients outside of regular business hours.
Why Join Us?
Competitive Compensation: $23.00 - $40.00 per hour, depending on experience, full-time.
Professional Growth: Work with industry leaders and innovative technology.
Collaborative Culture: Be part of a team that values innovation and teamwork.
Cutting-Edge Technology: Immerse yourself in work with some of the industry's most respected brands.
Career Development: Grow your skills and career in a supportive environment that fosters learning.
Team Spirit: Be part of a collaborative and passionate team dedicated to technology and service excellence.
Benefits:
401(k) with matching to secure your future.
Health insurance with 50% company contribution.
Health Savings Account to manage your medical expenses.
Generous PTO: 13 days plus an additional day for every year of service.
Company Holidays: Enjoy time off during major holidays.
Ready to Make an Impact?
Are you excited about being at the forefront of technology and service? We'd love to welcome you to our team. Apply now and start your journey with us!
Job Type: Full-time
Pay: $23.00 - $40.00 per hour
Expected hours: 40 – 50 per week
Benefits:
401(k)
Employee discount
Health insurance
Paid time off
Professional development assistance
Experience level:
2 years
Schedule:
8 hour shift
Monday to Friday
Work Location: In person
Infrastructure Project Manager
Information Technology Manager Job 25 miles from Massapequa
Job Description
We are looking for an experienced Infrastructure Project Manager to manage the organization of key client projects.
Infrastructure Project management responsibilities include delivering every project on time within budget and scope. Project managers should have a background in business skills, management, budgeting and analysis.
Project managers are skilled at getting the best out of the people and projects that they oversee. They thrive when planning projects and working with project teams.
Responsibilities
Coordinate internal resources and third parties/vendors for the flawless execution of projects
Ensure that all projects are delivered on-time, within the scope and within budget
Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility
Ensure resource availability and allocation
Develop a detailed project plan to track progress
Use appropriate verification techniques to manage changes in project scope, schedule and costs
Measure project performance using appropriate systems, tools and techniques
Report and escalate to management as needed
Manage the relationship with the client and all stakeholders
Perform risk management to minimize project risks
Establish and maintain relationships with third parties/vendors
Create and maintain comprehensive project documentation
Requirements
Excellent client-facing and internal communication skills
Excellent written and verbal communication skills
Solid organizational skills including attention to detail and multi-tasking skills
Strong working knowledge of Microsoft Office
PMP / PRINCE II certification is a plus
Minimum of 4 years hands on work experience in any area of Infrastructure Operations, Network Operations, Service Desk.
Experience in Project/Program Management in relevant areas like Service Desk, Infrastructure Planning, Network Planning. Specific experience of onshore / offshore model, 3 tier model (offshore, account, customer) experience would be a plus.
Experience in working in a multi-national / multi-cultural environment.
Strong operations management skills (preferably ITIL Certified) with ability to extract, analyses data to drive improvement actions.
Ability to handle / negotiate with customers and/or senior Account personnel. Excellent Documentation, Presentation and communication skills – demonstrated in a work environment.
Must have a depth or breadth of knowledge and experience in five of the nine knowledge areas of Project Management as specialties.
Must also possess the necessary skills, behaviors, and traits to be successful as a project leader or project/Program office manager or change initiative manager.
Working toward professional Project Management certification recommended.
As a manager, provides direction to staff members in meeting established schedules or resolving operational problems.
Independently applies advanced Project Management principles, theories, and concepts, as well as expertise in related disciplines.
Selects appropriately which applicable standards, methods, tools, and applications to use.
Demonstrates analytical and systematic approach to problem solving.
Communicates fluently orally and in writing and can present complex technical information
Maintains awareness of developing technologies and their application.
Advises, mentors, designs, establishes, evaluates, facilitates, influences, and promotes.
Note: U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.
IT Support Technician - Civil Construction
Information Technology Manager Job 25 miles from Massapequa
Job DescriptionArmand Corporation, an award-winning M/WBE Construction Management firm celebrating over 33 years in the industry, is seeking a full-time IT Support Technician/Help Desk Technician for a federal construction project related to complex rail, transit, and other transportation projects in NY & NJ.
The ideal candidate has 2-3 years of full-time experience in Information Technology, particularly specializing in handling PMIS implementation in a construction setting, as well as a Bachelor's Degree from an accredited college or university with a major in Information Technology, Information Systems Management, or a related field.
This position will be full-time, on-site. Candidates are expected to live in or near the New York metropolitan area.
JOB RESPONSIBILITIES include, but are not limited to, the following:
Manage daily project management functions to control scope, schedule, and risk mitigation, ensuring project progression and quality, while providing IT support under IT management.
Handle IT systems implementation and administration.
Track and document crucial project markers to ensure the on-time delivery of IT project goals.
Participate in update meetings to relay and address client concerns.
Prioritize conflicting needs; handle matters expeditiously and follow through on projects to successful completion.
Other related duties and tasks as required.
QUALIFICATIONS include, but are not limited to, the following:
Bachelor’s Degree in: Information Technology, Information Systems Management, or related required advanced degree is a plus.
Minimum of 2-3 years of relevant IT Support/Help Desk Technician experience, preferably relating to construction.
Proficient in eBuilder, Oracle Unifier, and similar PMIS tools.
Strong data management skills, with expertise in PowerBI, Microsoft Office, Acrobat, Access, Excel, and database structures.
Ability to pass a TWIC and/or SWAC Background Check at High Level.
Strong written and verbal communication skills.
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Project Controls Manager - Infrastructure Projects
Information Technology Manager Job 25 miles from Massapequa
From the inception of a project through to completion and beyond, Turner & Townsend help to deliver the outcomes that matter through transformational programs covering the full spectrum of consultancy, project delivery and post-project operations.
With offices located globally, you're never far away from our services. Working from 133 offices in 49 countries, we make the difference to projects across the real estate, infrastructure and natural resources sectors worldwide.
Our team is dynamic, innovative and client-focused, supported by an inclusive and fun company culture. Our clients value our proactive approach, depth of expertise, integrity and the quality we deliver. As a result, our people get to enjoy working on some of the most exciting projects in the world.
Job Description
As a result of business growth across the USA, Turner & Townsend are inviting experienced Project Controls professionals at all levels to consider joining our teams supporting diverse construction projects and programs across the country.
Turner & Townsend will give you the opportunity to work with world class clients on cutting edge projects and to build a successful career with a company that will offer the highest levels of support at every stage.
We are looking for someone who is looking to make a difference and who has inclusive and collaborative mindset. We are looking for someone with knowledge and experience of established project delivery frameworks, and who has the vision and desire to challenge these established ways of working in order to bring about better outcomes for our clients and our teams.
As an effective Project Controls Manager, you will have an understanding in:
Deliver Project Controls services, taking responsibility for end-to-end service delivery.
Help grow the brand through business development and client relationships.
Inspire the project controls team across a variety of Infrastructure projects, covering rail, roads, power & utilities, aviation, and renewables
Be a key person our clients can liaise with.
Creating new client and consultant relationships and opportunities in the marketplace.
Growing and developing exceptional people for their team.
Displaying excellence in service delivery leadership.
Qualifications
15+ years of relevant industry experience.
Full working rights and currently living in the United States.
A recognized Degree qualification in Engineering, Quantity Surveying, Construction Management or similar.
Infrastructure experience is a prerequisite, especially in the power, utilities, renewables, rail, aviation, or road sectors.
Have a passion for mentoring the team and the future generation.
Track record of engaging and influencing clients at a senior level.
Clear understanding to implement strategies for growth, with clear relevance to the local market context.
Ability to produce resource-based estimates, top down cost plans or parametric cost models.
Additional Information
The salary range for this full-time role is $100K-$185K per year. Ranges are determined by role and level and represent a good faith effort to provide a fair and equitable salary. This range is a reflection of base salary only, not of a total compensation package. Please note Turner & Townsend reserves the right to pay more or less than the posted range, depending on candidate’s experience and qualifications.
*On-site presence and requirements may change depending on our client's needs*
Our inspired people share our vision and mission. We provide a great place to work, where each person has the opportunity and voice to affect change.
We want our people to succeed both in work and life. To support this we promote a healthy, productive and flexible working environment that respects work-life balance.
Turner & Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community.
Please find out more about us at ************************** and **********************
All your information will be kept confidential according to EEO guidelines.
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Any unsolicited resumes/CVs submitted through our website or to Turner & Townsend personal e-mail accounts, are considered property of Turner & Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner & Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team, to submit candidates for review.
Project Manager IT Implementation
Information Technology Manager Job 28 miles from Massapequa
Job Description
M&S Consulting was conceived in 2002 with the vision of creating highly effective teams of elite consultants to deliver strategic process and technology solutions to enterprise organizations across the US. Our commitment to delivery in complex environments and long-term customer success has merged process and technology into innovative solutions, established deep pockets of expertise, and enabled innovative transformation for evolving businesses.
We have intentionally cultivated steady growth focused on being approachable and helpful to our dearly valued clients and closely cared-for employees. M&S people simply “care hard”, and this reflects in our work products, our interactions, and our culture.
M&S Consulting is looking for a strong Project Manager to handle the Product Life Cycle management implementation for our client. This role is a contract-to-hire or contract position
Job Summary:
The Project Manager is a client facing resource who will be responsible for leading a team of colleagues and client personnel in completing projects by a set deadline to uphold business initiatives. Their duties include dividing up their budget for different project aspects and advocating for additional funding when necessary, hiring freelance professionals or selecting project team members from existing departments and setting or adjusting project schedules to adhere to deadlines.
Responsibilities and Duties
Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility
Develop project plans to monitor and track progress with clients and internal teams following standard procedures set up with the Project Management Office (Communicate contractual project deliverables with internal teams through Jira, Confluence; monitor progress and export reports for clients and PMO)
Manage project phase deliverables and prepare milestone acceptance documents for client alignment or billing if fixed price contract
Manage changes to the project scope, project schedule and project costs using appropriate verification techniques
Coordinate internal resources and consultants for the flawless execution of projects
Manage the relationship with the client and all stakeholders
Create and maintain comprehensive project documentation and work with PMO on standard procedures
Manage the communication with clients and attend regular online meetings to take detailed ordering briefs and clarify specific requirements of each project
Support to set up standard procedure to track project performance, specifically to analyze the successful completion of short and long-term goals
Manage the project RAID (risks, issues, actions, decisions) Log, identifying and escalating significant project concerns.
Able to partner with external vendors and C-level executives
Travel required
Competencies:
Proven client facing experience and skills
Possesses a solid level of computer literacy including Office Suite software, particularly MS Project
Excellent verbal and written communications skills
*This position is remote with 25% travel to White Plains, NY.
*M&S Consulting proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a protected veteran, or any other characteristic protected by law.
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In-School IT Tech Support
Information Technology Manager Job 25 miles from Massapequa
In-School IT Tech Support - New York, NY
Job Description: We are seeking a highly motivated in-person IT Tech person to provide hands-on technical support and assistance at PS 66 School of Higher Expectations, a public school located at 1001 Jennings St, Bronx, NY 10460. As our IT Tech person, you will play a vital role in maintaining and troubleshooting technology-related issues within the school. This position is scheduled to run Tuesdays and Thursdays from 8:00 AM to 2:20 PM starting on January 14, 2025 and ending on March 6, 2025.
Qualifications:
Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field.
Proven experience in IT support, preferably in an educational setting.
Strong knowledge of hardware, software, and network systems.
Experience with device inventory management and data management.
Familiarity with SMART Boards, iPads, and other educational technology.
Excellent problem-solving and troubleshooting skills.
Strong organizational skills and attention to detail.
Ability to communicate effectively with both technical and non-technical staff.
Patience and a customer-service-oriented attitude.
Responsibilities:
IT Support:
Provide timely and effective technical support to staff and students.
Troubleshoot and resolve hardware, software, and network issues.
Assist with setup and configuration of computer systems and applications.
Hardware/Software/Network Maintenance:
Maintain and update school hardware and software.
Ensure network connectivity and resolve network-related issues.
Perform regular maintenance checks on all technology equipment.
Device Collection and Inventory:
Manage the inventory of all technological devices within the school.
Collect and organize devices at the end of each term or as required.
Maintain accurate records of device distribution and condition.
Data Management:
Ensure the security and confidentiality of school data.
Assist with data backups and recovery processes.
Manage data storage solutions and access permissions.
SMART Board/iPad Maintenance:
Perform routine maintenance and updates on SMART Boards and iPads.
Provide support for teachers using SMART Boards and iPads in their classrooms.
Ensure all interactive technology is functioning properly.
Cleaning and Maintaining Devices and Device Storage Units:
Regularly clean and sanitize devices to ensure they are in good working condition.
Maintain and organize device storage units for easy access and security.
Implement procedures for safe handling and storage of all equipment.
Compensation & Benefits:
Competitive pay rate of $22/hr with the opportunity to earn $24.20/hr* with a completion bonus.
Education Champions are not paid during school breaks (Winter Break, Spring Break, etc.).
Education Champions will be required to attend one 30-minute event per quarter and complete 5 minutes of asynchronous training per week.
Acknowledgment:
PRACTICE partners with some of New York City's most struggling public schools to improve academic outcomes for low-income students and their families. Flexibility is required, as there may be occasions when a school recognizes a more pressing need for your time and talents than originally anticipated. Our team expects you to be flexible and committed to furthering our mission of advancing equitable education for urban students by closing the opportunity gap.
Bonus based on starting and completing the program and maintaining your EC Quality Review.
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IT Engineer
Information Technology Manager Job 25 miles from Massapequa
ETech 7 is a technology services company dedicated to providing superior quality service to a wide range of businesses. Leveraging state of the art software and world class service, ETech 7 strives to deliver affordable and reliable solutions for all your technology needs.
This position consists of a generous amount of dealing with end users balanced by the benefit of being exposed to just about every technology you can think of. On any given day, you might be expected to accomplish a vast array of tasks from something as simple as resetting a password to configuring and managing VLANs across multiple VPN client sites. The variety of work will only be limited by your ability and desire to learn new things.
Job Description
ESSENTIAL DUTIES AND RESPONSIBILITIES
Support, Maintain and Monitor all current and future versions of Microsoft, Google and Apple software and services
LOB applications (Sage, Microsoft Dynamics, Fishbowl, Quickbooks)
Virtualization technologies (VMware, Citrix, Hyper-V)
Network infrastructure (WAN/LAN/WLAN connectivity, routers, firewalls, DNS, websites)
Anti-virus/anti-malware solutions (Webroot)
Disaster recovery solutions (On-premise and Cloud backups)
Remote access solutions (VPNs, Terminal Services, Citrix)
Storage solutions (SAN, NAS)
Printers, copiers, fax machines
Phone Systems (VoIP, Avaya)
Security surveillance systems and related components
MSP management system alerts and notifications
Service ticketing system
ADDITIONAL DUTIES AND RESPONSIBILITIES
Administration and maintenance of Labtech
Maintain accurate documentation on a per client basis
Communicate with customers as required in a professional and courteous manner
Occasional travel to client locations for onsite work
Occasional work at night and on weekends
Recommend improvements for customer service and satisfaction
Meet or exceed client SLAs
Escalate service or project issues that cannot be completed within SLAs
Communicate clearly and effectively with team members and clients
Develop an awareness of how IT relates to each client's business strategies and goals
Document internal processes and procedures related to duties and responsibilities
Keep accurate records of time and expenses in our PSA app
Remain up-to-date with current and future technologies emerging in the industry
Qualifications
REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
BA/BS in a related field or the equivalent of at least 5 years experience
All Professional IT Certifications are a plus
Must be able to comfortably and articulately communicate over the phone with friendly CEOs
Superior diagnostic skills
Ability to learn how to use new software quickly and teach others
Thorough understanding of support tools and troubleshooting techniques
Strong ability to leverage available resources under pressure
Accurately type at least 20 wpm
Ability to follow instructions while at the same time be self-guided
Communicate technical concepts in plain English
Punctuality
An understanding of when to have fun and when to get work done
Additional Information
HOW TO APPLY FOR THIS POSITION
Reply to this post and attach your resume and cover letter (.pdf ONLY).
Rate your knowledge of the following in the body of your email after your name:
On a scale of 1-4 (1=Heard about it, 2= Have Used It, 3=Know it Well, 4=Expert), please rate what you know about the following:
Labtech
Connectwise
Disk Imaging Solutions
VMWare
Exchange Server
Active Directory
iPhone and Android phones
Mac OS X
Mac OS X Server
Group Policies
Providing support to end users
Managed switches
NAS
SAN
Batch Scripting
Disaster Recovery
Network Security
Project Management
Quickbooks
Networking
Project Manager - Ambulatory Services #19
Information Technology Manager Job 25 miles from Massapequa
Job Description
Who We Are:
St. John’s Episcopal Hospital is the only hospital providing emergency and ambulatory care to the densely populated, culturally and economically diverse, and medically underserved populations of the Rockaways and Five Towns in southern Queens County and southwestern Nassau County, New York. Celebrating over 110 years of community care, the 257-bed facility provides people of all faiths with comprehensive preventive, diagnostic treatment and rehabilitative services, regardless of ability to pay.
Come Grow With Us!
Type: Full-Time (75 hours biweekly)
Shift: Days
Hours: 8:00 AM - 4:30 PM
Salary: $72,221 - $110,000
Job Summary:
Plans, manages, and coordinates project activities to ensure goals and objectives of multiple and large projects are accomplished within prescribed time-frame and funding parameters Establishes timelines and ensures project deadlines are met. Maintains integrity and cost containment of projects.
Responsibilities:
Planning
In collaboration with Ambulatory Management Team, the Project manager develops a plan for the project, including defining the project's scope, creating a schedule, and listing critical activities
Risk Management
Proactively identify and mitigate risks to ensure fewer issues arise. The Project Manager will schedule meetings, take minutes, and share minutes across stakeholders.
Monitoring
Ensure the project is completed on time and within scope. The Project Manager will be responsible for setting deadlines, communicating with the Ambulatory Management Team and updating the project plan continuously to reflect current state.
Communicating
Keep stakeholders updated on project, timeline, address concerns, and communicate changes. The Project Manager will participate in the weekly Operations Meetings and weekly Workflow Meetings top provide updates and gain critical information from the Ambulatory management Team.
Requirements:
Bachelor's Degree required, Master’s preferred
1-3 years of relevant experience, required
Healthcare experience a plus
PMP Certification, product management, preferred
IT Network O365 Support Technician: SharePoint and Azure
Information Technology Manager Job 25 miles from Massapequa
Job Description
Are you seeking a challenging position that provides for personal and professional growth? Do you want to work with mutually supportive colleagues in love with technology and solutions that help organizations succeed? Are you gratified when clients appreciate your work? Do challenges energize you. Do you want to keep learning and not sit on a help desk working remotely all day? Then you are our candidate.
We are seeking an experienced field Technology Support Technician to join our team! You will implement and support a diverse range of network solutions from on premises, hybrid, and cloud-based solutions for our clients as a member of a mutually supportive team. We are a Microsoft focused shop with primary commitment to MS365, Azure, and Windows Virtual Desktop. We are especially focused on security with SSO, PIM and conditional access methodologies a must. BUT we also work with clients that use Apple Macs and work with Gsuite and need a strong centralized management partner. You will resolve issues in a methodical way using the best online tools and documentation systems. You will have the full support of a committed and diverse team of I.T. professionals. You must be experienced, knowledgable about Entra and on line SharePoint. We will provide you every opportunity to learn, grow, and move up as our organization continues to grow. We have an amazing staff retention over 8 years. We are hiring for the long term.
Responsibilities:
Provide end user technical assistance with computer hardware and software
Assist in designing new solutions for client organizations with video, streaming, and ingenuity
Administer AD and AAD domains for organization clients with deep knowledge of Security using EPR, MDR, EPP and SIEM technology.
Experience configuring Microsoft Azure Conditional Access, Privileged Identity Management. SharePoint security/ permissions configurations, and Intune.
We do support Mac and Gsuite clients with a commitment to Addigy remote management tools.
Resolve issues for clients via phone, in person, or remote help desk.
Recommend hardware and software improvements.
Utilize cloud ticket and document systems to track and manage proactively customer issues and resolutions.
have excellent documentation skill: writing, formatting, logic.
Capable of producing detailed Scopes of Work for projects such as migration of Ad to AAD, migration of shares, et al.
Protect your clients with the most robust AI based Cyber Security solutions.
Qualifications:
Previous experience in IT, customer service, or other related fields.
Must be totally committed to the job and fulfilling customer needs
MUST be an aggressive Self-Learner
Must be a TEAM player with ability to receive feedback (criticism) and debriefing commitments.
Knowledge of Active Directory, Azure Active Directory and Microsoft Security
A VERY strong ability to relate to end users on a one-to-one basis.
Hands on experience with Microsoft M365, Azure virtualization,
Knowledge of routing valuable, especially VPN with SonicWALL Firewall routers
Knowledge and keen interest in Cyber security
Ability to build rapport with clients.
Strong troubleshooting and critical thinking skills. Writing documentation a must.
Strong ability to research solutions from the Internet on demand.
Positive and professional demeanor
College Degree or equivalanet required.
Excellent written and oral (English) communication skills
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Network Technician
Information Technology Manager Job 25 miles from Massapequa
Job Description
COMPANY
A leading technology solutions provider dedicated to helping customers design, deploy and manage next-gen IT infrastructure. They deliver high-value products and services through their global presence and 3,000 team members. They provide challenging work that creates advancement opportunities within the organization for those demonstrating desire and aptitude through their achievements.
POSITION SUMMARY
We are looking for Network Technicians with a proven track record in:
Racking and stacking of network devices
Cable patching
Physical layer troubleshooting
Equipment disposal activities
This position will support facilities management, site security, and project engagement with a commitment and desire to satisfy our customers by completing all work at the highest level, always striving for perfection. The candidate must be motivated and self-driven for success.
Position Details:
Hourly position based on candidates experience and skillset
Long term contract with possible extensions or hire
Standard work hours: 40 hours a week; working on 24/7 model so need to be flexible
Client Addendum will need to be followed. A copy will be provided at the time of candidate's offer acceptance.
KEY RESPONSIBILITIES
Patching cabling between network equipment and customer’s network
Installation of power cables from equipment to power supply in rack/cabinet/closet
Installation, troubleshooting, and de-installing network equipment
Install/swap out devices (e.g., phone, computers, cables, boards, edge routers, switches and etc.)
Install, troubleshoot, and de-install Network General remote Sniffers
Complete all hard and complex Move, Add Change (MAC) requests within the defined service levels
Act as an interface between customer’s associates and management
Provide hardware break-fix services for network infrastructure
Perform onsite call-through, data, voice, website, and security testing
Perform back-up testing to ensure all systems are connected to the customer’s network as directed
Support carrier testing of circuits
Assist with facilities efforts
Power and uninterruptible power supply (UPS) restoral
Water problems,
Emergency cooling restoration,
Fire suppression exercises, restoration, and post-fire events
Support inventory management activities
Receiving inventory
Tagging of assets
Tracking spares (crash kits)
Ordering inventory
Updating inventory records
Prepare and return damaged equipment
Act as an interface, as needed, between associates at the applicable location and centralized project/operations / MAC management
Coordination services will be provided 24x7; Coordinate with and support other third-party vendors (e.g., telecommunications, wiring, distributed antenna solutions, WAN/LAN management) in compliance with customer’s requirements.
REQUIRED EXPERIENCE & EDUCATION
5+ years of experience in data communications
Must have a basic knowledge of Cisco switches and routers
Must have a basic knowledge of local and wide-area networking.
High school diploma or equivalent required
Requires appropriate equipment and training with high-speed fiber-optic transport
The ability to clean high speed single-mode optical connections
The ability to measure, transmit and receive on high-speed optics
The knowledge and experience to work safely with high speed single-mode long-range optical lasers
Must be proficient in utilizing technical tools such as Sniffers, BERT testers, cable testers, and fiber testers.
Requires experience in working in data centers and communications closets
Must be able to perform rack and stack activities
Must be able to safely lift heavy objects
Must understand cable patching processes and procedures
Must have a basic knowledge of data communications networking.
Must be able to assist in troubleshooting issues
Must understand network terminology
Must be willing to work shift work which includes nights and weekends
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Datacenter/Network Technician
Information Technology Manager Job 25 miles from Massapequa
Job Description
*Applicants MUST submit a cover letter with resume to be considered.
*This position will require in-office presence. Hybrid work schedules may be possible based on specific job duties and consistent with ESD policy.
*Minorities, women, and
individuals with disabilities
are
encouraged to apply
. Please contact Human Resources if you require an accommodation.
BASIC FUNCTION:
Assist with the monitoring, installation, configuration and maintenance of critical datacenter, network and Audio-Visual (AV) infrastructure supporting ESD business operations. Monitor datacenter operations and infrastructure responding to incidents on a as needed basis. Provide after-hours support and travel to other ESD office locations as necessary. Deliver end user support for all network and AV related devices.
WORK PERFORMED:
Monitor datacenter operations and environmental controls to ensure uninterrupted service
Assist with the installation, configuration and administration of network and video conferencing related infrastructure, equipment, and software necessary to support ESD’s critical business functions
Assist with setup and support of AV solutions and equipment to include Polycom systems, Click Share, Zoom, and WebEx
Assist with monitoring backup and restore operations
Coordinate telecom services for staff onboarding, offboarding, moves and changes with the Help Desk and Administrative Services
Liaise with third party vendors to ensure that ESD’s requirements being met when new/upgraded services are implemented
Rack, stack, power and provide management connections for network attached devices
Create and manage support tickets with 3rd party vendors in response to any type of network degradation
Utilize network management best practices and tools to investigate and resolve network related performance issues
Assist with integrating technologies from different vendors in a heterogeneous networking environment
Hands on installation, configuration and troubleshooting of IT infrastructure at ESD’s datacenters and satellite offices
Document and maintain SOPs in areas of responsibility
Assist in IT Disaster Recovery efforts, testing and documentation
Travel to various remote office locations as necessary
Perform other IT related duties as required by management
MINIMUM REQUIREMENTS:
Education Level required: A degree in an IT related discipline with minimum of 3 years’ experience in related field; Or a HS diploma with a minimum of 5 years’ experience; Or, any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.
Relevant Experience required: Experience in Datacenter and Network operations.
Knowledge required: Windows (OS) 10/11, familiarity with Cloud computing architecture, VOIP, Enterprise wireless solutions, switches and routers, SDWAN and ISP experience, Cat 6 cabling, UPS appliances, familiarity with VMware 7.0 + and VMware VDI solutions, Some Help Desk functionality. Ability to work with a diverse group of people at both a functional and technical level and communicate at a level appropriate to audience; Ability to work both independently and as part of a team; Strong written and verbal communication skills. Ability to work on multiple projects simultaneously.
*Must be okay to travel for work when needed.
Network Technician
Information Technology Manager Job 31 miles from Massapequa
Job DescriptionSalary:
Headquartered in Jersey City, NJ, Neptune Retail Solutions is the nations premier retail marketing services company. We are experts at influencing buying behaviors through disruptive, innovative, and results-oriented solutions, including in-store, home-delivered, and digital media tactics. Our powerful advertising and promotional programs are supported through rich data and insights. The countrys largest consumer packaged goods manufacturers rely on NRS for unparalleled consumer reach and engagement.
NRSs digital portfolio is making its mark on the industry. NRS digital products include Checkout 51, Freedom Platform, digital media tools/services (digital display, premium mobile, social, email, DOOH, and digital in-store). We continue to strengthen these existing tactics while expanding our product offerings, partnerships, and capabilities. We offer unique and data-led strategies for our clients to reach their most valuable shoppers. Our products continue to evolve to include best-in-class methods to deliver engaging content at the most impactful time in the most relevant geographies.
Position Summary
The Network Technician will work closely with the network team to provide network support, maintenance, expansion and operation across our multiple locations and networks, AWS, data center and disaster recovery sites. Other responsibilities include diagnosing and troubleshooting network hardware and software issues, including helping to support our Service Desk Team. Responsibilities include resolving network issues, maintaining network hardware and software, providing 24/7 support for network issues and outages, and providing computer support for employees.
Position Responsibilities
Troubleshoot and maintain all components of the Cisco Network implementations involving software, communications appliances, circuits, routers, and end station devices.
Make use of software and hardware tools to observe and regulate performance and status of all network resources, real-time and proactive monitoring of all network and telecommunications systems.
Identify and diagnose problems affecting network performance
Maintain a secure and highly available LAN/WAN environment to support the mission critical networking requirements.
Maintain 24x7x365 coverage and support for network and voice systems. Leverage our change control process and documentation processes.
Utilize the deployed network management systems to gather data and produce reports for capacity utilization and performance/scalability planning purposes.
Work closely with the Service Desk Team to diagnose and solve complex computer related problems (local and remote).
Be a part of 24/7 On-call support for all systems with a focus on critical/crown jewel systems.
Position Qualifications
5+ years of hands-on Network Infrastructure and computer-related support experience with the ability to work as part of a very small team.
5+ years of experience in a Technical Support role, providing white glove support.
Team player with demonstrated ability to work well in a fast-paced environment.
Experience using SCCM and WSUS for OS patching and application packaging, updates, and maintenance.
Experience w/ Active Directory, Group Policy and their use for managing user computer objects.
Experience with Windows and MAC OS system features, settings, and installation.
Expert level MAC skills.
Working knowledge of JAMF, IBM Maas 360 and Microsoft Intune/Endpoint Manager is a plus.
Strong verbal and written communication skills, with the ability toalter communication style in order to ensure understanding among other varying communication styles/modalities.
Highly organized and detail oriented to ensure accurate and timely task completion.
Ability to work effectively, both independently and as a member of a team, who thrives in a fast-paced environment.
Exceptional project coordination skills with proactive problem-solving ability.
Self-starter, with high initiative and comfort level in asking questions and learning from others.
Applicant Privacy Notice
Neptune Retail Solutions is an Equal Opportunity Employer.
Network Support
Information Technology Manager Job 30 miles from Massapequa
Job DescriptionSince 1994, SPORTIME has been proud to operate the finest tennis and sports facilities in New York State. SPORTIME has 15 facility locations, most recently adding the iconic Port Washington Tennis Academy, now SPORTIME Port Washington, the largest indoor racket sports facility on Long Island. SPORTIME currently offers 194 indoor and outdoor tennis courts and 70 pickleball courts, as well as rinks, turf, camps, gyms and more, at sites across Long Island, in NYC, in Westchester and in the NY Capital Region. SPORTIME clubs are state-of-the-art, yet affordable, and feature the best tennis, sports and fitness facilities and programs, including the John McEnroe Tennis Academy and SPORTIME Volleyball Club). SPORTIME clubs serve individuals of every age and athletic ability, 365 days a year.
Job Summary
Responsible for supporting IT Director in all elements related to desktop PC’s, laptops, wiring, VOIP, servers, mobile communication devices, and more. Also provide support to end-users, including help-desk calls and on-site support.
Essential Duties and Responsibilities
Desktop Support, including travel to Company’s 15 locations on Long Island, in NYC, New Jersey, Westchester and in the Capital Region.
Install, configure and maintain computer hardware, including but not limited to PC’s/workstations/ laptops, phones, video and sound.
Assist with wiring.
End user support, including phone and on-site support for hardware and software issues.
Technical support, including user training and troubleshooting for PC, server, storage, hardware and software products, including all MS office products and customized software.
Support and corporate telephone infrastructure, including voicemail system and telephone devices.
Install/upgrade desktop/ laptop software.
Apply fixes/patches to software.
Install/replace computer hardware.
Support backups.
Some Microsoft Windows Server support.
Qualifications
Bachelor’s Degree in Computer Science or related field.
Basic knowledge of Google Suite.
Fluency with Microsoft Operating Systems and Microsoft Office products required.
Valid driver license.
Reliable transportation to travel to Company’s 15 locations.
Experience in troubleshooting desktop applications.
Strong oral and written communication skills.
Experience with Windows OS, TCP/IP, and networks.
Some understanding of Mac/Apple hardware, apps and OS.
Ability to comfortably interact with all levels of management.
Ability to support and communicate with end-users at various levels of tech proficiency.
Ability to add hours on as-needed or on-call basis.
Work Context/Activities
This position requires travel and physical activity, use of arms, legs and whole body, including lifting, balancing, walking, stooping and handling of materials; both fine and gross motor skills.
This position requires a pleasant demeanor and a friendly, helpful attitude.
This position requires good interpersonal and communication skills, as it requires interacting with other employees on a daily basis.
SCHEDULE : Monday to Friday and some weekends.
COMPENSATION: $30.00 per hour
BENEFITS:
Member benefits- Employees receive complimentary Sportime membership and are eligible to use club facilities, including tennis, fitness and sports, to participate in club programs on a complimentary or discounted basis, and to receive discounts on retail and other purchases.
Health, dental and vision insurance - Full-Time employees are eligible to enroll in Sportime’s group health, dental and vision insurance plans on the first day of the month after they have worked 60 days. Premiums are deducted pre-tax from employees’ gross pay; Sportime contributes to the premiums of employees based upon gross pay thresholds.
401k Plan with employer match – Employees are eligible to enroll in Sportime’s 401k retirement plan, with matching, after they have completed one year of continuous service, worked at least 1000 hours in such calendar or anniversary year, and are over 21 years old (matching restrictions apply based on annual salary).
Sportime Clubs, LLC is an Equal Opportunity Employer that encourages and seeks workplace diversity. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, age, sexual orientation, gender (including pregnancy and gender identity), marital status, disability, domestic violence victim status, predisposing genetic characteristics, military status, citizenship or any other characteristic protected by applicable federal, state, or local law.
Sportime Clubs, LLC will not pay fees to any third party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes from Recruiters or Placement Agencies will not be accepted by our company and will be processed accordingly.
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Network and Systems Tech 1
Information Technology Manager Job 23 miles from Massapequa
Job DescriptionSalary: $30.00/hour
Arctiq is a leader in professional IT services and managed services across three core Centers of Excellence: Enterprise Security, Modern Infrastructure, and Platform Engineering. Renowned for our ability to architect intelligence, we connect, protect, and transform organizations, empowering them to thrive in today's digital landscape. Arctiq builds on decades of industry expertise and a customer-centric ethos to deliver exceptional value to clients across diverse industries.
Overview:
Arctiq is growing, and we are looking for a Network and Systems Tech 1. If you're an ambitious, sharp-minded professional eager to advance your career in a challenging role, this opportunity might be the perfect fit for you!You will be working for a specific client throughout the solution lifecycle to plan, deploy, and continuously maintain one or more technology solutions. As a Network and Systems Tech, youll deliver on-site support to our school district.
*This role is 10 months (September-June) a Year at 6 hours a day.*
THIS ROLE IS ONSITE DAILY.
Role Responsibilities:
Assist with system setup and installing new software and hardware.
Set up new computer systems, install software, perform security updates, and provide technical assistance.
Troubleshoot user issues, resolve error messages and manage computer inventory.
ensures computer systems are operating efficiently by reporting malfunctions and conducting regular maintenance.
Maintaining hardware assets such as desktops, laptops, printers, and spare parts.
Properly documenting all actions taken and communicating effectively with the end user throughout the life cycle of a ticket.
Conduct on-site visits that involve hands-on interactions with customer equipment, such as printer issues and workstation installations.
What will you bring to the role? and how will you stand out?
High-level experience in the deployment and support of services defined by the work agreement.
Excellent process orientation with the ability to manage multiple projects in various stages.
Perform customer support-related tasks and special projects as assigned by management.
Carries out responsibilities following MCCSD policies and procedures.
Excellent communication skills, problem-solving abilities, and resourcefulness.
Experience with Office Suite, Windows Operating Systems, Remote Desktop tools, and Google Workspace.
Ability to multitask to meet important deadlines.
Arctiq is an equal opportunity employer. If you need any accommodations or adjustments throughout the interview process and beyond, please let us know. We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives to apply.
We thank you for your interest in joining the Arctiq team! While we welcome all applicants, only those who are selected for an interview will be contacted.