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  • Service Delivery Manager - Contract Manager

    4iG Nyrt

    Information technology manager job in Countryside, IL

    Rheinmetall 4iG Digital Services (R4) is a joint venture between Rheinmetall, a globally leading supplier of defense and automotive products, and 4iG, Hungary's leading IT systems integrator. R4 has been founded end of 2022 with its headquarters in Budapest and the initial mission to provide project- and operations-related IT services to Rheinmetall's local subsidiaries in Hungary and worldwide. Based on business requirements and opportunities, R4 plans to progressively expand the scope of its services for internal and external customers alike. In a nutshell, R4 is like a start-up with guaranteed success. Equipped with a hands-on mentality, it significantly benefits from the support and tremendous growth of both Rheinmetall and 4iG. The designated business and solid setup offer outstanding development potentials for R4 itself but consequently also for all employees, because there will be lots of interesting jobs in an international and dynamic work environment. In order to achieve our common goals, we count on you Collaborate with internal divisions and customers to draft and review IT contracts, ensuring that agreements are clear, compliant, and aligned with both business objectives and operational requirements. Define and maintain a service level agreement framework, working closely with the Service Delivery Manager, Business Relationship Manager, and Service Owners to ensure consistency and alignment across all services. Collaborate with the Service Owner and IT Service Delivery Manager to negotiate IT contracts, ensuring that agreements reflect both strategic goals and operational realities. Establish and maintain a project contract framework, supporting the Project Management Office in its application and ensuring contractual consistency across project initiatives. Ensure all contracts comply with internal policies, legal standards, data protection regulations, and risk management guidelines, safeguarding the organization's interests and reputation. Take ownership of maintaining a central, up-to-date contract repository and managing the full lifecycle of IT contracts, from creation to renewal or termination. Translate performance metrics, SLAs, and responsibilities into clear, actionable contract terms with divisions and consumers, driving accountability and service excellence. Identify risks, gaps, and opportunities for synergies and cost savings across both new and existing contracts, contributing to continuous improvement and financial efficiency. Have fundamental knowledge of corporate finance and support the IT Controller in service charging activities, ensuring transparency and accuracy in cost allocation and recovery. What you will need for successful work Bachelor's degree in Information Technology, Computer Science, Business Administration, Law or a related field. Strong understanding of contract law and IT-specific contractual standards, ensuring compliance and clarity in all agreements. Proven experience in contract negotiation and lifecycle management, from drafting to renewal or termination. Familiarity with SLAs and commercial terms in IT environments, enabling effective performance and cost management. Solid knowledge of supplier management and vendor governance to maintain strong, accountable partnerships. An analytical and structured working style, with the ability to identify risks, gaps, and optimization opportunities. Excellent collaboration and communication skills to work effectively across diverse teams and stakeholders. Familiarity with IT service and sourcing models such as ITIL, SIAM, and outsourcing frameworks. Solid understanding of financial management within customer contracts, including pricing models, billing principles, and cost control. Experience in budget planning, financial forecasting, and performance tracking to ensure contract profitability. Ability to analyze financial data, identify trends or risks, and recommend corrective or preventive actions. Good proficiency in English and in German What we offer Take over an important and challenging role with high visibility Become part of the unique growth stories of Rheinmetall and 4iG, which offer outstanding development and career opportunities Gain insight into the defense and automotive industry Make use of the broad network with over 40.000 great colleagues at Rheinmetall and 4iG worldwide Benefit from various professional trainings and events Enjoy our international and flexible work environment with an official office in Budapest but up to 90% mobile work What we are happy about * Experience in defense / manufacturing company
    $81k-119k yearly est. 6d ago
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  • Healthcare Technical Consulting Manager - IT Advisory

    Hispanic Alliance for Career Enhancement 4.0company rating

    Information technology manager job in Chicago, IL

    Huron is a global consultancy that collaborates with clients to drive strategic growth, ignite innovation and navigate constant change. Through a combination of strategy, expertise and creativity, we help clients accelerate operational, digital and cultural transformation, enabling the change they need to own their future. Join our team as the expert you are now and create your future. At Huron, we help healthcare organizations transform their digital capabilities to improve clinical and financial outcomes. As a Manager on our IT Advisory Services team, you will support Huron and client leaders in creating sustainable solutions that drive meaningful results. You'll build lasting partnerships with clients, while collaborating with colleagues to solve our client's most pressing digital challenges. You will foster a supportive, inclusive environment, empower teams and create a workplace where diverse perspectives are valued. If you're passionate about driving impactful solutions and believe in the power of collaboration, Huron offers a rewarding path forward. As the Healthcare Technical Consulting Manager, you will: Partner with clients, clinicians and IT Leaders to develop and execute on multi-year IT strategies and digital transformation, aligning technology initiatives with clinical operational and financial objectives Guide the evaluation, selection and implementation of healthcare IT solutions including EHRs, digital financial transformation, process automation and data analytics platforms Conduct operational and technical assessments including application inventories, rationalizations and legacy system modernization to optimize workflows, enhance system performance ensuring regulatory compliance (HIPAA, CMS, Joint Commission) Support business development opportunities by identifying technology solutions that improve clinical, operational and financial performance Lead and mentor cross-functional teams to drive adoption of new technologies and support organizational change management Required: Bachelor's degree required; advanced degrees (e.g., MBA) or equivalent experience are valued 8+ years of digital consulting experience with healthcare systems, ideally with large healthcare organizations or similar environments Success in delivering healthcare digital transformation and IT advisory service solutions including managing scope, budgets, timelines and client relationships Knowledge of finance and accounting systems (e.g., FP&A, revenue reconciliation, close automation), as well as ERP platforms (e.g., Workday, Oracle, SAP, Infor) is beneficial but not required Strong critical thinking skills for data analysis, with the ability to make actionable recommendations A willingness to travel as needed Authorization to work in the United States Preferred: Experience in a matrixed organization or cross-functional team environment Position Level Manager Country United States of America #J-18808-Ljbffr
    $111k-150k yearly est. 5d ago
  • Healthcare Technical Consulting Director - IT Advisory

    Huron Consulting Group Inc. 4.6company rating

    Information technology manager job in Chicago, IL

    Healthcare Technical Consulting Director - IT Advisory page is loaded## Healthcare Technical Consulting Director - IT Advisoryremote type: Hybridlocations: Chicago - 550 Van Burentime type: Full timeposted on: Posted Todayjob requisition id: JR-0013463Huron helps its clients drive growth, enhance performance and sustain leadership in the markets they serve. We help healthcare organizations build innovation capabilities and accelerate key growth initiatives, enabling organizations to own the future, instead of being disrupted by it. Together, we empower clients to create sustainable growth, optimize internal processes and deliver better consumer outcomes. Health systems, hospitals and medical clinics are under immense pressure to improve clinical outcomes and reduce the cost of providing patient care. Investing in new partnerships, clinical services and technology is not enough to create meaningful and substantive change. To succeed long-term, healthcare organizations must empower leaders, clinicians, employees, affiliates and communities to build cultures that foster innovation to achieve the best outcomes for patients. Joining the Huron team means you'll help our clients evolve and adapt to the rapidly changing healthcare environment and optimize existing business operations, improve clinical outcomes, create a more consumer-centric healthcare experience, and drive physician, patient and employee engagement across the enterprise. Join our team as the expert you are now and create your future.### At Huron, Directors lead with expertise and collaboration, partnering with Huron and client leaders to create sustainable solutions that drive meaningful results. As a Director, you will work within our Digital Healthcare Advisory Services team, helping clients develop innovative strategies to advance their clinical and financial outcomes. You'll build lasting relationships, create networking opportunities, and contribute to Huron's success. You will foster a supportive, inclusive environment, empower teams and create a workplace where diverse perspectives are valued. If you're passionate about driving impactful solutions and believe in the power of collaboration, Huron offers a rewarding path forward.### As the Healthcare Technical Consulting Director, you will:* Lead end to end client engagements from strategy development to solution implementation with a focus on digital transformation with the healthcare provider sector* Manage project teams providing guidance, mentorship and quality assurance to deliver high-quality work products on time and within budget* Serve as a trusted advisor to C-level executives and Senior Leadership guiding them through complex, high-stakes transformation initiatives* Advise clients on business strategy, operating model design and digital roadmaps that leverage emerging technologies, such as AI, automation, telehealth and advanced analytics* Conduct in-depth analysis of provider operations, including clinical administrative workflows to identify inefficiencies and opportunities for technology enable improvement* Develop compelling business cases that quantify the benefits of transformation including cost reduction, revenue enhancement and improved clinical outcomes* Design and execute change management plans to ensure successful adoption of new technologies and workflows by clinical and non-clinical staff* Navigate complex organizational structures and foster cross-functional collaboration to align technology initiatives with strategic business goals* Cultivate and expand client relationships, identifying new business development opportunities within existing accounts and potential clients* Lead the development of proposals, presentations, and thought leadership related to healthcare transformation and digital innovation.* Contribute to the growth of the practice by building market presence, expanding service offerings, and mentoring junior consultants Required:* Bachelor's degree required; advanced degrees (e.g., MBA)* 12+ years of digital consulting experience in consulting or related advisory role with a focus on the healthcare provider sector with significant experience in a Big 4 or top-tier management consultant firm* Proven track record in leading digital transformation projects involving technology implementation (e.g., EHRs, AI, telehealth) and data analytics. managing scope, budgets, timelines and client relationships* Deep understanding of healthcare provider operations, including acute care, ambulatory settings, patient access, and clinical workflows* Demonstrated ability to lead large, complex projects and manage high-performing teams* Exceptional communication, presentation, and client management skills Preferred:* Experience with specific digital health technologies or platforms (e.g., Epic, Cerner, Salesforce Health Cloud)* Knowledge of emerging healthcare payment models (e.g., value-based care) and associated digital requirements* Experience with healthcare mergers, acquisitions, and integration* Certification in relevant areas (e.g., PMP, Lean Six Sigma, CPHIMS)### ## ****Position Level****Director### ## ****Country****United States of AmericaAt Huron, we're redefining what a consulting organization can be. We go beyond advice to deliver results that last. We inherit our client's challenges as if they were our own. We help them transform for the future. We advocate. We make a difference. And we intelligently, passionately, relentlessly do great work…together. Whether you have years of experience or come right out of college, we invite you to explore our many opportunities. Find out how you can use your talents and develop your skills to make an impact immediately. Learn about how our culture and values provide you with the kind of environment that invites new ideas and innovation. Come see how we collaborate with each other in a culture of learning, coaching, diversity and inclusion. And hear about our unwavering commitment to make a difference in partnership with our clients, shareholders, communities and colleagues. Huron Consulting Group offers a competitive compensation and benefits package including medical, dental, and vision coverage to employees and dependents; a 401(k) plan with a generous employer match; an employee stock purchase plan; a generous Paid Time Off policy; and paid parental leave and adoption assistance. Our Wellness Program supports employee total well-being by providing free annual health screenings and coaching, bank at work, and on-site workshops, as well as ongoing programs recognizing major events in the lives of our employees throughout the year. All benefits and programs are subject to applicable eligibility requirements. Huron is fully committed to providing equal employment opportunity to job applicants and employees in recruitment, hiring, employment, compensation, benefits, promotions, transfers, training, and all other terms and conditions of employment. Huron will not discriminate on the basis of age, race, color, gender, marital status, sexual orientation, gender identity, pregnancy, national origin, religion, veteran status, physical or mental disability, genetic information, creed, citizenship or any other status protected by laws or regulations in the locations where we do business. We endeavor to maintain a drug-free workplace. #J-18808-Ljbffr
    $136k-194k yearly est. 5d ago
  • ServiceNow - IT Service Management (ITSM) - Senior - Tech Consulting - Open Location

    Ernst & Young Advisory Services Sdn Bhd 4.7company rating

    Information technology manager job in Chicago, IL

    At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. ServiceNow Senior Consultant - IT Service Management (ITSM) In the digital economy, it takes more than good ideas and strong leadership to thrive. Upgrading outdated processes, systems and information is vital - but can be a risky investment in such a rapidly changing environment. That's why some of the most prestigious businesses worldwide look to us for authoritative, agile, and efficient solutions for business decision-making. As a ServiceNow Senior Consultant you'll play a leading role in that mission, providing the competitive edge our clients need to overcome some of the biggest creative and technical challenges around. The opportunity You'll lead ServiceNow Transformation teams in a rapidly growing area of the business. It's a client visible role, in which you'll have opportunities to showcase your ability to not only motivate and develop your team but also establish and maintain new client relationships. You will have an opportunity to grow your consulting and team leadership skills, as well build relationships and obtain experiences that will define your career. As a Senior Technology Analyst, you will play a pivotal role in bridging the gap between business needs and technical solutions. You will interact with business stakeholders to gather and analyze requirements, ensuring that newly implemented technology solutions meet their needs. Your collaboration with technical teams will be essential in designing and delivering effective system architecture solutions. Your key responsibilities In this role, you will spend your time engaging with clients and internal teams to ensure successful project delivery. You will face challenges that require analytical thinking and problem-solving skills, providing you with opportunities to learn and grow in a dynamic environment. This position may require regular travel to meet with clients, allowing you to build relationships and understand their needs better. Key responsibilities include: Interacting with business stakeholders to evaluate business models and processes. Analyzing newly implemented technology solutions to verify they meet business requirements. Collaborating with technical teams to design and deliver system architecture solutions. Skills and attributes for success Here, you'll serve a wide portfolio of clients - each with their own backgrounds, strengths, and ambitions, so no two days will be the same. That could mean working to improve our customers' ITSM processes (e.g., Incident Management, Problem Management, Change Management, Service Catalog, Knowledge Management) or evaluating how AI can streamline delivery. Wherever you find yourself, you'll be making a visible impact on projects that cross borders and challenge conventional wisdom to encourage transformation. Act as a workstream lead across all aspects of a ServiceNow ITSM project and solution delivery including but not limited to design, configuration/development, testing and deployment phases Ability to manage and mentor a multi-disciplinary team of 3-5 resources including offshore resources (e.g., consultants, developers, and testers) Provide guidance and industry leading practice expertise for ServiceNow ITSM process implementations, including how specific business objectives can be met through process and technology transformation Ability to analyze a company's people, process, and technology capabilities, provide leading practice recommendations and contribute insights to strategic roadmaps Ability to advise on the connectivity of the CMDB and IT Operations Management (ITOM) to ITSM processes Ability to lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources Experience in waterfall and agile delivery models - including supporting management activities such as planning, status reporting, budgets and risk and issue logs Ability to create high quality deliverables and project artifacts To qualify for the role, you must have A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline Typically, no less than 2 - 4 years relevant ServiceNow ITSM project experience ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD) Minimum of 1 of the following ServiceNow certifications: ServiceNow Certified Implementation Specialist - ITSM 3+ years of Big 4 or equivalent consulting experience Excellent soft skills - communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization Experience leading teams and supervising others A driver's license valid in the U.S. Ability to travel to meet client needs Ideally, you'll also have ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA) Performance analytics and reporting experience - certifications are a plus ServiceNow Certified Implementation Specialist - Data Foundations or HAM or SAM Experience in ServiceNow's AI solutions (e.g., Now Assist, Agentic, AI Control Tower) What we look for We seek individuals who are proactive, innovative, and eager to contribute to team success. Top performers are those who demonstrate strong analytical skills, the ability to communicate effectively, and a passion for technology and its impact on business. What we offer you At EY, we'll develop you with future-focused skills and equip you with world-class experiences. We'll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learnmore . We offer a comprehensive compensation and benefits package where you'll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $102,500 to $187,900. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $122,900 to $213,400. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year. Under our flexible vacation policy, you'll decide how much vacation time you need based on your own personal circumstances. You'll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well‑being. Are you ready to shape your future with confidence? Apply today. EY accepts applications for this position on an on-going basis. For those living in California, please click here for additional information. EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities. EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories. EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information,national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY's Talent Shared Services Team (TSS) or email the TSS at ************************** . #J-18808-Ljbffr
    $122.9k-213.4k yearly 3d ago
  • Information Technology Professional (IT Support) (Chicago)

    Us Navy 4.0company rating

    Information technology manager job in Chicago, IL

    At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. That's why it's critical that trained Information Systems Technicians are on board to make sure networks and related systems are designed and operated properly, and errors are fixed without any interruption to the mission. Want to start your journey with the Navy? Apply Now Enlisted None What to Expect Information Systems Technician More Information Responsibilities Information Systems Technicians manage communication operations and networks aboard Navy vessels, and play a vital role in everything from electronic mail systems to special intelligence and information warfare systems. There are two types of Information Systems Technicians depending on whether you choose to serve on ships or submarines. Responsibilities may include: INFORMATION SYSTEMS TECHNICIAN (IT) Establishing, monitoring and maintaining radio frequency communication systems Operating and maintaining global satellite telecommunications systems Transmitting, receiving and storing all incoming and outgoing messages Managing and coordinating information systems security across platforms and fleets Designing, installing and operating wide-area-networks, computer systems and associated devices Performing network system administration, maintenance and training and manage network security Installing applications, troubleshooting user problems and providing training and assistance with use of computer hardware and software Writing programs to collect and distribute data for a variety of applications Ensuring the proper security and handling of communications materials, systems and equipment Performing diagnostics and data recovery operations and maintaining logs INFORMATION SYSTEMS TECHNICIAN SUBMARINES (ITS) Establishing, monitoring and maintaining radio frequency communication systems Operating and maintaining global satellite telecommunications systems Transmitting, receiving and storing all incoming and outgoing messages Managing and coordinating information systems security across platforms and fleets Designing, installing and operating wide-area-networks, computer systems and associated devices Performing network system administration, maintenance and training and manage network security Installing applications, troubleshooting user problems and providing training and assistance with use of computer hardware and software Writing programs to collect and distribute data for a variety of applications Performing diagnostics and data recovery operations, and maintain logs Operating and maintaining electronic equipment used for detection and tracking, communication security and cryptography and Electronic Warfare Systems Operating and maintaining testing and auxiliary equipment Ensuring the proper security and handling of communications materials, systems and equipment Work Environment As an IT, you are primarily stationed aboard ships at sea, while you'll serve aboard submarines as an ITS. You will also receive shore assignments. Your typical work environment will be a clean, climate-controlled indoor space used to house electronic equipment or computers. Training & Advancement Upon completion of initial training at Recruit Training Command Great Lakes (known as Boot Camp), both ITS and ITs report for specialized training, including: Class A Technical School (24 weeks) in Pensacola, FL (for ITs) or Groton, CT (for ITSs) for training on Microsoft, Cisco and Oracle computer software and hardware fundamentals, automatic data processing, security, and system theory and operation. After A School, Information Systems Technician Submarines (ITS) will also attend submarine training: Basic Enlisted Submarine School (8 weeks) in Groton, CT, for training in basic submarine systems. Note that this training is only for Information Systems Technician Submarines (ITS). After completing training, ITs and ITSs will receive their first assignments. ITs may be assigned to a ship, communication station or shore station, while ITSs may be assigned to a submarine, communication station or shore station. Promotion opportunities are regularly available but competitive and based on performance. Advanced Training Advanced training as an Information Systems Technician may be available during later stages of your career. For those with further leadership aspirations and a college degree, Officer roles may be available, providing opportunities to lead and train others. Post-Service Opportunities Specialized training received and work experience gained in the course of service can lead to valuable credentialing and occupational opportunities in related fields in the civilian world, such as IT and network support, computer programming, web development, and information security. Education Opportunities Beyond offering access to professional credentials and certifications, Navy technical and operational training as an Information Systems Technician can translate to credit hours toward a bachelor's or associate degree through the American Council on Education. You may also continue your education through undergraduate degree opportunities like the Navy College Program and Tuition Assistance and the Post-9/11 GI Bill. Qualifications & Requirements A high-school diploma or equivalent is required to become an Enlisted Sailor and an Information Systems Technician. Due to the sensitive nature of this role, you must be a U.S. citizen eligible for a Top Secret security clearance, which requires a background investigation. Immediate family members must also be U.S. citizens. IT and ITS applicants should have good arithmetic, writing and speaking skills, and should be able to use and understand computers. You should also be able to perform detailed work, keep accurate records and work well with others as part of a team. Important physical attributes include good manual dexterity and physical strength. ITS applicants must be willing to serve aboard submarines. General qualifications may vary depending upon whether you're currently serving , whether you've served before or whether you've never served before . Part-Time Opportunities Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Information Systems Technicians in the Navy Reserve typically work at a location close to their homes. For annual training, you may serve anywhere in the world, including locations in the U.S., at bases overseas, or in areas where humanitarian needs are great. Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors. Most of what you do in the Navy Reserve is considered training. The basic Navy Reserve commitment involves training a minimum of one weekend a month (referred to as drilling) and two weeks a year (referred to as Annual Training) - or the equivalent of that. Information Systems Technicians in the Navy Reserve serve in an Enlisted role. Before receiving the ongoing professional training that comes with the job, initial training requirements must be met. For current or former military Enlisted servicemembers, prior experience satisfies the initial Recruit Training requirement, so you will not need to go through Boot Camp again. For those without prior military experience, you will need to meet the initial Recruit Training requirement by attending Boot Camp in Great Lakes, IL. This training course will prepare you for service in the Navy Reserve and count as your first Annual Training. Compare Navy Careers See how a career as an Information Systems Technician compares to other Navy jobs. Compare roles, pay and requirements for each job now.
    $69k-95k yearly est. 1d ago
  • IT Manager

    ML Realty Partners

    Information technology manager job in Itasca, IL

    ML Realty Partners (MLRP) is a long term industrial real estate investor in the Central United States. The company provides clients with an exceptional experience at its properties. A collaborative team of accountable professionals, ML Realty Partners has a platform that will continue to strive to exceed team members' expectations, both in growth opportunities and in recognition of performance. We are actively seeking a full-time IT Manager to provide a single point of contact for all IT-related matters ensuring technology infrastructure supports overall business objectives. Previous experience is a must. Responsibilities include: Develop and execute IT strategies, policies, and procedures to align technology with business objectives Create and manage annual IT budget ensuring cost effectiveness and efficiency in all IT operations Implement and oversee security protocols, disaster recovery, data protection ensuring compliance with company policies Manage and monitor all installed systems and infrastructure, including servers, networks, software to ensure high availability and performance. Diagnose and resolve hardware/software issues for employees via on-site assistance or remote access Manage the annual cybersecurity audit process and responses and IT component of bi-annual internal audit Conduct and document annual disaster recovery testing Qualifications Bachelor's degree in Computer Science, Information Technology, or related field Minimum of 5+ years of experience in IT infrastructure Leadership skills Strong knowledge of server administration, networking, virtualization, and cybersecurity Hands-on experience and proficiency with enterprise systems with Microsoft 365, EntraID, Active Directory Excellent analytical and problem-solving skills to diagnose issues and develop effective solutions. Strong verbal and written communication skills for effective interaction with stakeholders at all levels. Benefits & Requirements For this role, benefits include medical, dental, vision, life and AD&D insurance, 401k match, disability benefits, wellness and education benefits, vacation, holidays, and more. Completion of a satisfactory background check is required before employment agreement can be made Hiring Salary Range of: $100K/yr - $120K/yr. Salary and bonus compensation package to be determined by the candidate's education, experience, knowledge, skills, and abilities. ML Realty Partners is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religions, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law. Please email cover letter and resume to: IT_**************************** No phone calls, please.
    $100k-120k yearly 5d ago
  • Lead Enterprise IT Business Consultant: PBM & KPI Focus

    Highbrow LLC 3.8company rating

    Information technology manager job in Chicago, IL

    A leading consulting firm in Chicago is looking for a Lead Business Consultant to analyze large enterprise IT systems and identify gaps. This role requires strong knowledge of Pharmacy Business Management processes, defining metrics like KPIs and SLAs, and leading workshops to document findings. The ideal candidate should have a proven record in visualizing business workflows and collaborating with technical teams. Competitive salary and benefits offered. #J-18808-Ljbffr
    $64k-87k yearly est. 2d ago
  • Marketing PMO Manager

    Nonni's Bakery

    Information technology manager job in Chicago, IL

    Marketing Project Management Office (PMO) Manager Department: Marketing/Brand Management/Operations Management Report To: Chief Marketing Officer Work Arrangement: Hybrid (3 days in office) About Nonni's Who does not love cookies? Especially biscotti … those delicious cookies with an Italian flair! Founded in 1988 as a homage to an Italian grandmother, Nonni's Food Group is the leading Biscotti maker in the world and a recognized producer, marketer, and distributor of branded premium specialty cookies and healthier baked goods in North America. You will recognize our brands as Nonni's , THINaddictives , and La Dolce Vita found in grocery, mass, club, and online retailers everywhere. Nonni's produces its traditional biscotti using the original family recipe focused on real ingredients and exceptional taste, now bringing this expertise into healthier snacking. Our mission to continually delight consumers with a range of baked goods that create loyalty beyond reason is the foundation for the continued success of the company and the part we play in bringing happiness to consumers every day. Our strong value set focused on respecting and listening to our people, having lofty expectations of ourselves, empowering our people to make decisions, operating as a "team-of-teams," continuous learning, and constant communication enable us to deliver consistently delectable goodness to the marketplace. Job Overview The Project Management Office (PMO) Manager at Nonni's Bakery serves as the central orchestrator of product development and commercialization processes. This strategic role owns the Stage Gate process, manages masterdata integrity, and leads cross-functional project teams from concept through launch. The PMO Manager ensures efficient project execution, drives time-to-market acceleration, and maintains process excellence across R&D, Marketing, Operations, and Sales functions. This position requires exceptional organizational capabilities, strong analytical skills, and the ability to lead without direct authority in a fast-paced CPG environment within the Ferrero organization. Key Responsibilities Process Development: Own and continuously optimize the Stage Gate process for new product development and existing product modifications Coordinate cross-functional activities to simplify workflows and accelerate time-to-market while maintaining quality standards Ensure process completeness, data accuracy, and compliance throughout all development stages Identify bottlenecks and inefficiencies; implement process improvements and best practices Develop and maintain process documentation, guidelines, and training materials Escalate critical issues, delays, or resource constraints to appropriate stakeholders in a timely manner Recipe Development & Management: Monitor and track recipe development activities across multiple concurrent projects Manage recipe variations and ensure version control and documentation accuracy Assess downstream impacts of recipe changes on manufacturing, procurement, and quality Resolve timing conflicts and content discrepancies in collaboration with R&D and Operations Facilitate recipe approval workflows and maintain compliance with regulatory requirements Masterdata Management: Oversee creation, maintenance, and accuracy of critical masterdata including product specifications, recipes, packaging details, and SKU information Ensure reliable information flow across all project stages and business systems Collaborate with IT, Operations, and Finance to resolve data discrepancies and maintain system integrity Support business decision-making through accurate and timely data availability Drive improvements in IT infrastructure, data management systems, and applications Establish data governance standards and quality control procedures Program/Project Management: Lead end-to-end direction, coordination, implementation, execution, and control of product development projects and programs Develop comprehensive project plans, schedules, budgets, timelines, and resource allocation strategies Report project progress to leadership and stakeholders with clear, concise status updates Proactively identify and flag potential problems, risks, and issues; escalate for timely resolution Prioritize competing project activities and ensure appropriate resource allocation across the portfolio Facilitate project team meetings, track deliverables, and maintain accountability for milestones Implement quality assurance measures and ensure projects meet defined success criteria Manage project scope changes and maintain alignment with business objectives Cross-functional Team Leadership: Lead cross-functional project teams through complex product changes from simple line extensions to major innovations Establish and maintain consistent ways of working within and across project teams Provide direction, support, and coaching to project team members Foster collaboration between R&D, Marketing, Sales, Operations, Procurement, Quality, and other functions Build strong working relationships across all organizational levels Drive accountability and commitment to project deliverables and timelines Cross-Collaboration: Internal Teams: R&D, Marketing, Sales, Manufacturing Plants, Procurement, Quality & Food Safety, Finance, People & Organization, Regulatory & Business Planning External/Other Entities: IT, cross-functional business units within the Ferrero Group, external vendors and partners Qualifications: Bachelor's degree in Business, Engineering, Food Science, or related field; MBA preferred 5-8 years of progressive experience in project/program management roles within CPG companies Working knowledge of full commercialization lifecycle from ideation through launch validation Proven ability to manage up, down, and across organizational structures Excellent project management and organizational skills with exceptional attention to detail Demonstrated ability to manage and prioritize multiple complex initiatives simultaneously Strong analytical, decision-making, and problem-solving skills Ability to analyze situations quickly and develop actionable plans under pressure Action-oriented mindset with ability to think and react to rapidly changing circumstances Excellent verbal, written communication, and presentation skills Strong leadership abilities with proven success leading and motivating cross-functional teams Expert proficiency in Microsoft Project and Microsoft Excel Experience with project management methodologies (Agile, Waterfall, Stage Gate) Preferred Qualifications: Project Management Professional (PMP) certification Food manufacturing or baked goods industry experience Knowledge of Ferrero culture, processes, and organizational structure Familiarity with SAP, PLM systems, or similar enterprise software Experience with process improvement methodologies (Lean, Six Sigma) Background in data governance and master data management Understanding of food safety, quality systems, and regulatory compliance Working Conditions: Full-time position based in Chicago, IL - Hybrid arrangement (3 days per week onsite) Occasional travel to manufacturing facilities and Ferrero offices may be required (15%) An Equal Opportunity Employer We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal consideration.
    $86k-127k yearly est. 3d ago
  • IT Project Manager

    Kellymitchell Group 4.5company rating

    Information technology manager job in Chicago, IL

    Our client is seeking an IT Project Manager to join their team! This position is located in Chicago, Illinois. Maintains organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies Directs technological research by studying organization goals, strategies, practices, and user projects Completes projects by coordinating resources and timetables with user departments and data center Verifies application results by conducting system audits of technologies implemented Preserves assets by implementing disaster recovery and back-up procedures and information security and control structures Recommends information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements Accomplishes financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective action Maintains quality service by establishing and enforcing organization standards Maintains professional and technical knowledge by staying current on state-of-the-art practices Contributes to team effort by accomplishing related results as needed Desired Skills/Experience: 5+ years of technical experience in application development, with strong understanding of modern microservice and enterprise architectures, DevOps principles, and standard SDLC methodologies 3+ years of experience in application development program management, leading large, cross-functional initiatives from planning through implementation 1+ year of hands-on experience performing business analysis or solution design work, even if not in a formal BA or SA role 1+ year of experience in budget and resource management, including tracking weekly spend, updating monthly forecasts, and identifying financial risks or variances Proven success in enterprise program management, ideally overseeing large-scale and complex platform migrations Strategic and collaborative leader with the ability to align cross-functional teams, drive program momentum, and deliver impactful business outcomes Exceptional communication skills and strong executive presence, capable of engaging with senior leadership and serving as the face of the program Benefits: Medical, Dental, & Vision Insurance Plans Employee-Owned Profit Sharing (ESOP) 401K offered The approximate pay range for this position is between $53.00 and $76.00. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.
    $53-76 hourly 3d ago
  • Information Technology Project Manager

    Akkodis

    Information technology manager job in Chicago, IL

    Akkodis is hiring an IT Project Manager for a direct hire role in Chicago, IL 60606. The ideal candidate will have experience leading complex, cross-functional IT projects that impact technology systems and business operations. This individual is responsible for managing project scope, schedules, budgets, resources, and risks to ensure successful delivery. They collaborate closely with internal stakeholders, IT teams, and external vendors to achieve efficient, high-quality outcomes aligned with organizational goals. Salary Range : $110k/annum - $130k/annum + benefits (The salary range may be negotiable based on experience, education, geographic location, and other factors) Hybrid schedule - 3 days in office, 2 days remote. Mon/Fri remote JOB SUMMARY Key Responsibilities Plan, manage, and deliver multiple concurrent technology and business projects from initiation to completion. Establish and apply standardized project management methodologies, tools, and processes. Develop and maintain project plans, timelines, budgets, status reports, and risk documentation. Coordinate resources across IT, business teams, and external vendors. Identify, mitigate, and resolve project risks and issues. Serve as the primary point of contact for stakeholders and provide regular status updates. Facilitate collaboration between business and IT teams to define requirements and achieve project goals. Prepare and present executive-level project updates and recommendations. Ensure smooth transition of completed projects to operational teams, including post-implementation support and training. Conduct post-project reviews to assess outcomes and identify improvements. Key Competencies Strong knowledge of project management methodologies (Agile, Waterfall). Excellent communication, analytical, and problem-solving skills. Proven ability to manage complex projects on time and within budget. Experience working with cross-functional teams and senior leadership. Proficiency with project management tools (e.g., MS Project, Smartsheet, Monday.com) and collaboration platforms (Teams, SharePoint). Understanding of change management principles. Qualifications Bachelor's degree in a related field or equivalent experience. 7+ years of IT project or program management experience. Experience building or working within a PMO structure. Project management certification (PMP, PMI-ACP, PRINCE2) preferred. Experience in a professional services environment is a plus. If you are interested in this IT Project Manager for a direct hire role in Chicago, IL 60606 . then please click APPLY NOW. For other opportunities available at Akkodis go to **************** If you have questions about the position, please contact Nandakini Sajwan at ************ or *********************************. Equal Opportunity Employer/Veterans/Disabled Benefits offerings include, but are not limited to: · 401(k) with match · Medical insurance · Dental Insurance · Vision assistance · Paid Time Off To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit ****************************************** The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: · The California Fair Chance Act · Los Angeles City Fair Chance Ordinance · Los Angeles County Fair Chance Ordinance for Employers · San Francisco Fair Chance Ordinance
    $110k-130k yearly 5d ago
  • Senior Manager - Accounting Advisory/Private Accounting Solutions

    Andersen Tax 4.4company rating

    Information technology manager job in Chicago, IL

    Application Notice We encourage you to apply thoughtfully by selecting one position that best matches your qualifications and interests. You may submit up to two active applications at a time. Please consider your location choice carefully-we recommend applying where you envision building your future. The Firm Unlock the Boundless Horizons of Tax, Valuation, and Business Expertise with Andersen! At Andersen, we don't just offer a career; we provide a thrilling expedition into the world of Tax, Valuation, and Business Advisory. We stand as a trailblazing force with the most extensive global presence among professional services organizations. You'll embark on a journey that transcends the ordinary, working with extraordinary clients spanning every industry, regardless of their size, because at Andersen, we are free from independence-related constraints that may hinder other firms. But that's not all; we're more than just a company; we're a community that thrives on diversity, inclusivity, and collaboration. Our focus is on your development helping you flourish as leaders, colleagues and trusted advisors. We equip you with world-class education, immersive experiences, and invaluable mentorship to support your rise to the top. We believe in your potential and invest in it to build a legacy that extends beyond your wildest dreams. Bring your ambition, your entrepreneurial spirit, and your burning desire to be the best. Your future mirrors the limitless possibilities of our future. Join us at Andersen, and together, let's write the story of your success! The Role Senior Managers with our Private Accounting Solutions practice oversee and complete accounting projects; provide innovative accounting planning and consulting for a variety of clients, including family offices and owner operated business entities. Senior Managers can expect to: Effectively plan and execute periodic accounting closes with a team of professionals Direct accounting for investments and equity in a variety of legal structures Serve as primary point of communication with clients to ensure satisfaction, meet deadlines, and lead change effectively; Conduct primary and secondary review of complex accounting and financial reporting issues, to ensure compliance with US GAAP basis as well as Other Comprehensive Basis of Accounting (OCBOA); Identify and resolve financial-related issues; Perform advanced accounting research with written conclusions; Supervise train, mentor, and evaluate Interns, Paraprofessionals, Associates, and Senior Associates; and Receive formal training, on the job training, direct feedback from industry leaders, and the opportunity to pursue additional training through internal and external resources. Engage in active management of engagement economics, review and address training gaps and monitor progress to completion Engage in business development activities (i.e. prepare fee estimates and proposals, present in internal training or public facing webinars, etc.) The Requirements 8+ years of relevant work experience in an accounting firm, including 5 years of Accounting Advisory/Private Accounting experience; 6+ years of proven leadership managing teams Investment accounting and partnership accounting experience preferred Bachelor's and/or relevant advanced degree; Accounting, Finance, Economics or related degree preferred. Advanced credential (i.e. CPA) and/or Masters Degree preferred; Exceptional client service orientation, proactive client communications and deadline management Self-starter with the initiative to seek out opportunities and ability to work successfully in a fast-paced, high-pressure environment; and Proficient use of technology, Sage Intacct preferred Compensation and Benefits Our firm offers a competitive base salary and comprehensive benefits package designed to support the well-being, growth, and long-term success of our people. We are committed to recognizing individual contributions and providing resources that enable our employees to thrive both personally and professionally. Salary Range: For individuals hired to work in Chicago, Illinois, the expected salary range for this role is $124,000 to $190,000. Actual compensation will be determined based on the candidate's qualifications, experience, and skill set. Benefits: Employees (and their families) are eligible for medical, dental, vision, and basic life insurance coverage. Employees may enroll in the firm's 401(k) plan upon hire. We offer 160 hours of paid time off annually, along with twelve paid holidays each calendar year. For a full listing of benefit offerings, please visit ********************************* Applicants must be currently authorized to work in the United States on a full-time basis upon hire. Andersen will not consider candidates for this position who require sponsorship for employment visa status now or in the future (e.g., H-1B status). Andersen Tax is an equal opportunity employer committed to fostering an inclusive workplace. We evaluate all applicants and employees without regard to race, color, religion, national origin, ancestry, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, age, disability, genetic information, marital status, military or veteran status, or any other characteristic protected under applicable federal, state, or local law. All qualified applicants, including those with criminal histories, will be considered in a manner consistent with applicable law. We provide reasonable accommodations to qualified individuals with disabilities as required by law. ANDERSEN TAX LLC NOTICE FOR JOB APPLICANTS #LI-JG1
    $124k-190k yearly 1d ago
  • Aviation Network Technician I

    Anuvu

    Information technology manager job in Lombard, IL

    For over a decade, our clients in aviation and maritime have used our technology-driven products and services to keep their passengers entertained and connected to the things they love, from anywhere in the world. Brands such as Southwest Airlines, Norwegian Cruise Lines, Emirates, and Celebrity Cruises have trusted us to provide solutions from high-speed broadband internet to movies, television, and games. Our team of global experts takes pride in providing clients with what they need today while creating a strategic road map for tomorrow through reliable, scalable, and affordable content and connectivity solutions designed to meet the ever-changing technology needs of our clients' passengers and guests. Be Part of the Movement Anuvu is embarking on a new chapter with a new story to tell. As one of the leading providers of high-speed connectivity and entertainment solutions for worldwide mobility markets, we deliver what customers need today while remaining flexible and future-focused. Role Summary The entry-level Aviation Network Technician position monitors troubleshooting and maintaining the Anuvu proprietary system on customer airline aircraft as well as the associated satellite and ground network systems to ensure 100% reliability and customer satisfaction. Technicians interface with partner airlines and service providers around the world to perform these duties. The role is intended to become a springboard into more experienced level roles, supervisory positions, and other career tracks both in and outside of Anuvu. Location: Lombard, IL Remote Options: This role will need to be in-person What You'll Be Doing Provide support and assistance for primary and secondary-level aircraft monitoring and troubleshooting. Provide support and assistance for primary and secondary level satellite and ground network monitoring and troubleshooting. Participates in additional support functions related to NOC and the Operations department as needed. What We're Looking For Baseline technical aptitude and a hunger to learn more Networking (LAN/WAN) knowledge Strong communication skills (oral and written) Must be computer proficient using Microsoft Office software and other software products Basic Linux experience Strong commitment to customer service Self-motivation and ability to work with minimal supervision Flexibility to support 24 / 7 operations, so the ability to work some second or third shifts and weekends is required This Might Be the Right Place if You.... Are a team fit; can help advance our global, inclusive culture Are you a self-starter who likes to roll up your sleeves and take initiative with minimal direction Can think about tomorrow, while getting your work done today Are a collaborative team player; the primary audience will be internal teams Are curious and open to learning and finding new solutions Are able to provide and accept feedback in a constructive manner Are organized, have strong communication skills, and do whatever it takes to get things done The Benefits of Working Here A career with Anuvu is a unique opportunity to grow your knowledge and skills within a culture that thrives on collaboration and innovation. In addition to being a part of an amazing group, we also have competitive benefits including medical, dental, vision, paid time off, 401k, disability and life insurance, flexible scheduling, pet insurance, and discounts on gym membership, concerts, amusement parks, hotels, and more! The anticipated starting salary range for candidates expressing interest in this position is $TBD. Actual compensation will depend on factors such as location, experience, skills, certifications...etc. Advanced | Agile | Applied Anuvu is an equal-opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Let Innovation Move You. #LI-ONSITE Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
    $56k-77k yearly est. 4d ago
  • Sr. IT Project Manager - Claims Data Migration

    The Judge Group 4.7company rating

    Information technology manager job in Chicago, IL

    If you're energized by complex technical challenges and love being at the center of major transformation work, this role might be a great fit. We're looking for an IT Infrastructure Project Manager who can lead large‑scale migrations of claims and billing platforms and play a key role in integrating systems during mergers and acquisitions. You'll have the opportunity to shape critical infrastructure decisions, collaborate with talented teams, and drive projects that directly influence business success. What You'll Be Doing Leading end‑to‑end migrations of claims and billing platforms, ensuring smooth transitions and minimal business disruption. Guiding IT integration efforts during M&A activities - from data center consolidation to network redesign and system alignment. Building clear project plans, managing timelines and budgets, and coordinating resources across multiple teams. Working closely with infrastructure engineers, developers, analysts, and external partners to keep projects moving forward. Identifying risks early and putting strong mitigation plans in place to protect data integrity, security, and uptime. Keeping executives, technical teams, and business stakeholders informed with clear, consistent communication. Supporting post‑migration stabilization and ensuring systems are optimized and well‑documented. What You Bring A bachelor's degree in Computer Science, Information Systems, or a related field. 7+ years of experience managing IT infrastructure projects. Hands‑on experience migrating claims and billing platforms (healthcare, insurance, or financial services experience is a plus). At least 5 years of experience leading infrastructure transitions in M&A environments. Strong knowledge of network architecture, data center operations, cloud platforms (Azure, AWS, GCP), and enterprise security. A project management certification such as PMP or PRINCE2.
    $73k-105k yearly est. 1d ago
  • Traveling Data Center Project Manager

    NTI Connect LLC 3.8company rating

    Information technology manager job in Downers Grove, IL

    Job Description National Technologies (NTI), a Network Connex Company, is a premier turnkey installer of fiber optic and data center infrastructure. Working on our team puts you on the leading edge of innovation in the digital communications space. If being a part of a tight-knit organization that operates in some of the most advanced technology environments around the world sounds like a dream job, NTI might be the right fit for you! With the perks of a large organization, NTI remains true to its roots as a home-grown company with an open door culture that welcomes new ideas and encourages professional growth. We set you on the right path with careful onboarding and thorough training programs that prepare you for success in your role and beyond. Job Summary: The Project Manager I directs and supervises the work efforts of their assigned staff. This position executes the technical direction provided by Management regarding scope, deliverables, schedule, and budget for the project. The Project Manager is responsible for nurturing a positive client interface providing all project details to the client on a timely manner. The primary difference between this level and the Project Manager Ill is the magnitude and scope (including cost and complexity) of assigned staff and/or projects. As well as the ability, through experience, to manage diverse and complex projects is a key factor. Job Duties and Responsibilities: Responsible for scheduling, forecasting, and tracking the project and team deliverables. Manage and delegate workflow to maximize productivity. Effectively be able to create work plans, manage resource planning, set & track goals, implement process improvement, and submit timely project reporting. Develop project work plans and recovery plans to maintain project and objectives. Develop and implement specific operating strategies to meet deliverables and differentiate Advantage Engineers in the marketplace. Perform Quality Control reviews of documents and plans for accuracy and completeness. Implement operational protocols to deliver and measure the quality of our services. Accountable for the deployment of workload schedules, project execution, delivery within budget, and quality of all project elements. Build, develop, improve, and expand relationships with key clients within the market. Attend all necessary meetings and be the primary contact with your clients. Listen to understand the needs of your client to implement process and/or schedule changes. Maintain open and positive working relationships and enhance the image of the company for the development of additional business opportunities. Provide constant and consistent feedback with your clients in order to continue building trust and project focus. Submit Purchase Order (PO) requests to clients, work with clients to obtain PO, track work completed to invoice against PO, and regularly report to management. Understand that client engagement and development is one of the most important aspects of the position. Create an atmosphere of teamwork and collaboration, while fostering employee engagement. Promote a sense of urgency within the team. Regularly meet with each team member to review goals, progress, and KPls. Actively coach and mentor your team members to insure employee growth and success. Identify and solicit resources for training and employee education to ensure employees have sound knowledge on technical and business practices. Foster the use of new/innovative concepts in the development of project designs and proposals. Encourage your team to seek advice from technical experts in the industry to be more successful, efficient, and timely. Review and approve time sheets, expense reports, and invoices for assigned employees. Evaluate employee performance in accordance with company policy and job requirements. Always promote a strong Safety Culture with staff and contractors. Provide oversight and leadership for team members, consultants, and contractors to complete project assignments on schedule. Job Knowledge, Skills, and Abilities: Experience within the Telecommunication/Wireless industry preferred. Proven ability to analyze financial reports and budgets to plan the course of the work effectively. Proven aptitude to demonstrate knowledge and experience in strategic planning and development. Proven experience leading, motivating, and communicating consistently with employees and clients. PMP or equivalent certification preferred. Education and Experience: Must possess at least 5-7 years of experience in a project management role. Possess a bachelor's degree in Business Management, Construction Management, or equivalent years of experience. Physical Requirements: Prolonged periods sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times NTI is committed to creating a workplace environment where every employee can strive for excellence. To achieve our workplace vision, we provide the following benefits: Health/Dental/Vision/Prescription Plan: Health, dental, and prescription insurance are available on the 1st of the month following your start date. Basic Life Insurance and Short-Term Disability Insurance are fully funded by the company. 401(k) Plan with Employer Matching immediate vesting. 10 Paid Holidays per year. NTI provides a comprehensive benefits package including health, dental, vision, life, and disability insurance and retirement savings options. For Union employees, pay rates and benefit levels are determined by union classifications which are set by the union. National Technologies (NTI) believes all persons are entitled to equal employment opportunities and does not discriminate against employees or job applicants because of race, color, gender, affectional or sexual orientation, domestic partnership status, ancestry, religion, national origin, citizenship status, marital status, disability, veteran status, age or any other protected group status. Upon acceptance of an offer, all candidates will be required to pass a background check and drug screening.
    $86k-122k yearly est. 4d ago
  • Data Center Construction Manager

    Lancesoft 4.5company rating

    Information technology manager job in DeKalb, IL

    The Construction Manager is responsible for the daily direction and oversight of Infrastructure Technician teams and the organization and planning of work tasks and activities on assigned projects. This is senior level field leadership position that will utilizes a depth of experience and skills achieving if effectively staffs the project from start-up to closeout to achieve optimal productivity and Safely deliver high-quality results that meet or exceed Company and Customer expectations. What You Will Do: Safety is our Priority. Follow Safe Work Practices that conform with the Company's Safety Program and client worksite policies ensuring that every person on the team Stays Accident Free Every-day. Take ownership of and drives the Safety Program and ensures that all Standards of safety are met and maintained. Participate in Safety incident investigations, reviews, RCAs and Lessons Learned. Assist and participate in the development, implementation, and monitoring of Quality Control Programs. Participate and assist in the development and implementation of project plans and schedules. Develops and maintains 5-week lookahead schedules of upcoming project work. Effective management of field workforce placement and allocation that meets or exceeds project timeline and budgets. Coordinates with project management and procurement the scheduling of material shipments to job site. Participates in the interviewing, hiring and training of the field workforce staff. Assists in the development of training programs for Field Staffing that ensures our Company excellence. Serve as a senior Subject Matter Expert, assisting with solutions for technically complex issues and problems. Responsible for ensuring installations comply with ANSI/TIA, BICSI, NEBS, and other relevant standards and specifications. Provides technical guidance and mentorship to field technicians, ensuring adherence to installation best practices and safety protocols. Ensure all company, department, and technical policies, procedures, standards, etc., are adhered to. Serve as the on-site customer point of contact for construction operations related items. Attends and participates in all internal and customer driven meetings. Facilitates and leads meetings with field workforce staff as required. Coordinate and conduct formal performance evaluations for field workforce personnel making recommendations for and setting developmental goals. Monitor and resolve matters relating to work procedures, conflicts, complaints, damages, accidents, and delays. Ensure that all field reports are completed and submitted as required. Works in close partnership with QA/QC teams to ensure installation quality meets project specifications;takes ownership of punch list resolution and continuous improvement. Strong leadership presence with the ability to mentor junior field staff, lead site walks, and represent the telecom discipline in cross functional meetings. Needs for Success: To be successful in this position, qualified candidates must possess exceptional leadership, mentoring, coaching, and team building qualities. Solid knowledge and understanding of OSHA regulations and Safety standards. Thorough knowledge of industry standards and best practices related to Low Voltage and Structured Cabling Systems installation and construction. Strong background in coordinating testing and commissioning activities, validating performance and functionality of all telecom systems before turnover. Deep knowledge of testing and commissioning processes, including OTDR, power meter validation, and quality assurance protocols. Ability to read and understand complex design documents, drawings, specifications, and construction schedules. Expert in managing complex fiber optic and structured cabling systems, ensuring compliance with industry standards and project specifications. Proven ability to oversee field validation of telecom designs, proactively identifying and resolving conflicts or design gaps. Ability to identify changes or discrepancies in design documents, drawings and specifications that would prompt RFI's and potential changes to scope of work and time. Highly skilled in developing work activity schedules and sequencing. Strong verbal and written communication skills Skilled at conflict resolution and managing differences and diversity in the workplace. Ability to effectively manage conflicting priorities. Ability to interact effectively with a wide variety of personnel including upper management, clients, other craft partners and vendors. Expertise in managing change control from a technical perspective-assessing impacts on system design, material procurement, and installation schedules. Must be able to learn and support new and rapidly changing industry specific and construction technologies. Must be proficient in the use of a computer, MS Office applications, Blue Beam, and various construction management software applications. What You Bring to the Table: High School Diploma required, GED or equivalent. 3-5 years of supervisory experience on large multi-million-dollar projects focused on the installation of Structured Cabling Systems. Experienced in effectively managing large, geographically dispersed teams (100+) on large projects and construction sites. Experience in overseeing mission critical infrastructure cabling installations for Data Center new build and retrofit projects highly preferred. Preferred experience leading and managing large union telecom crews, with a deep understanding of union rules, collective bargaining agreements, work jurisdiction, and labor compliance. Preferred professional certifications: OSHA-30 Hour certification (if not certified at time of hire, certification must be obtained within first six (6) months of employment) BICSI Technician (TECH) BICSI Registered Communications Distribution Designer (RCDD) Supervisory Responsibility: This position will have direct reports. Work Location and Travel: On project site daily with up to 15% travel
    $90k-134k yearly est. 34d ago
  • Data Center Construction Manager

    QED National 4.6company rating

    Information technology manager job in DeKalb, IL

    The Construction Manager is responsible for the daily direction and oversight of Infrastructure Technician teams and the organization and planning of work tasks and activities on assigned projects. This is senior level field leadership position that will utilizes a depth of experience and skills achieving if effectively staffs the project from start-up to closeout to achieve optimal productivity and Safely deliver high-quality results that meet or exceed Company and Customer expectations. What You Will Do: * Safety is our Priority. Follow Safe Work Practices that conform with the Company's Safety Program and client worksite policies ensuring that every person on the team Stays Accident Free Every-day. * Take ownership of and drives the Safety Program and ensures that all Standards of safety are met and maintained. * Participate in Safety incident investigations, reviews, RCAs and Lessons Learned. * Assist and participate in the development, implementation, and monitoring of Quality Control Programs. * Participate and assist in the development and implementation of project plans and schedules. * Develops and maintains 5-week lookahead schedules of upcoming project work. * Effective management of field workforce placement and allocation that meets or exceeds project timeline and budgets. * Coordinates with project management and procurement the scheduling of material shipments to job site. * Participates in the interviewing, hiring and training of the field workforce staff. * Assists in the development of training programs for Field Staffing that ensures our Company excellence. * Serve as a senior Subject Matter Expert, assisting with solutions for technically complex issues and problems. * Responsible for ensuring installations comply with ANSI/TIA, BICSI, NEBS, and other relevant standards and specifications. * Provides technical guidance and mentorship to field technicians, ensuring adherence to installation best practices and safety protocols. * Ensure all company, department, and technical policies, procedures, standards, etc., are adhered to. * Serve as the on-site customer point of contact for construction operations related items. * Attends and participates in all internal and customer driven meetings. * Facilitates and leads meetings with field workforce staff as required. * Coordinate and conduct formal performance evaluations for field workforce personnel making recommendations for and setting developmental goals. * Monitor and resolve matters relating to work procedures, conflicts, complaints, damages, accidents, and delays. * Ensure that all field reports are completed and submitted as required. * Works in close partnership with QA/QC teams to ensure installation quality meets project specifications; takes ownership of punch list resolution and continuous improvement. * Strong leadership presence with the ability to mentor junior field staff, lead site walks, and represent the telecom discipline in cross functional meetings. Needs for Success: * To be successful in this position, qualified candidates must possess exceptional leadership, mentoring, coaching, and team building qualities. * Solid knowledge and understanding of OSHA regulations and Safety standards. * Thorough knowledge of industry standards and best practices related to Low Voltage and Structured Cabling Systems installation and construction. * Strong background in coordinating testing and commissioning activities, validating performance and functionality of all telecom systems before turnover. Deep knowledge of testing and commissioning processes, including OTDR, power meter validation, and quality assurance protocols. * Ability to read and understand complex design documents, drawings, specifications, and construction schedules. * Expert in managing complex fiber optic and structured cabling systems, ensuring compliance with industry standards and project specifications. * Proven ability to oversee field validation of telecom designs, proactively identifying and resolving conflicts or design gaps. * Ability to identify changes or discrepancies in design documents, drawings and specifications that would prompt RFI's and potential changes to scope of work and time. * Highly skilled in developing work activity schedules and sequencing. * Strong verbal and written communication skills * Skilled at conflict resolution and managing differences and diversity in the workplace. * Ability to effectively manage conflicting priorities. * Ability to interact effectively with a wide variety of personnel including upper management, clients, other craft partners and vendors. * Expertise in managing change control from a technical perspective-assessing impacts on system design, material procurement, and installation schedules. * Must be able to learn and support new and rapidly changing industry specific and construction technologies. * Must be proficient in the use of a computer, MS Office applications, Blue Beam, and various construction management software applications. What You Bring to the Table: * High School Diploma required, GED or equivalent. * 3-5 years of supervisory experience on large multi-million-dollar projects focused on the installation of Structured Cabling Systems. * Experienced in effectively managing large, geographically dispersed teams (100+) on large projects and construction sites. * Experience in overseeing mission critical infrastructure cabling installations for Data Center new build and retrofit projects highly preferred. * Preferred experience leading and managing large union telecom crews, with a deep understanding of union rules, collective bargaining agreements, work jurisdiction, and labor compliance. * Preferred professional certifications: * OSHA-30 Hour certification (if not certified at time of hire, certification must be obtained within first six (6) months of employment) * BICSI Technician (TECH) * BICSI Registered Communications Distribution Designer (RCDD) Seneca Resources: At Seneca Resources, we are more than just a staffing and consulting firm - we are a trusted career partner. With offices across the U.S. and clients ranging from Fortune 500 companies to government organizations, we provide opportunities that help professionals grow their careers while making an impact. When you work with Seneca, you're choosing a company that invests in your success, celebrates your achievements, and connects you to meaningful work with leading organizations nationwide. Our consultants and contractors enjoy: Competitive pay and comprehensive health, dental, and vision coverage 401(k) retirement plans Career growth and development opportunities A supportive, inclusive environment where your contributions are valued Seneca Resources is proud to be an Equal Opportunity Employer, committed to fostering a diverse and inclusive workplace where all qualified individuals are encouraged to apply.
    $101k-137k yearly est. 12d ago
  • IT Systems and Infrastructure Team Lead

    Sentinel 3.8company rating

    Information technology manager job in Bensenville, IL

    Responsibilities Sentinel is looking for an IT Systems and Infrastructure Team Lead to assist our customer. This is a hands on leadership role for someone who's well-rounded across the technical stack, with deep expertise in disaster recovery, Active Directory, and infrastructure management. This person would supervise and mentor the technical staff and collaborate with leadership to align IT initiatives with business goals. In this role, there is occasional travel to Indiana. This is a contract to hire role reporting onsite to our client location in Bensenville, IL. Qualifications 8+ years of experience in IT infrastructure or systems management Experience in disaster recovery planning and execution Strong proficiency in Active Directory, M365, Virtualization and network hardware (switches, routers and switches) Experience in HP environments (servers, storage, networking) The candidate must have a car, as this position requires travel between location and the transportation of equipment A valid driver's license and proof of vehicle insurance will be required Legally authorized to work in the US without sponsorship Must demonstrate a “can-do” attitude We focus on candidates that display our “ACE” factor - Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service. We focus on candidates that display our “ACE” factor - Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service. Compensation Range: $50.00-$58.00 an hour What you get: We offer weekly competitive pay, medical, dental, vision, 401K and more. Overview MOTIVATED…..make IT happen! Sentinel Technologies, Inc. has been rated a top workplace every year since 2012! About Us: Sentinel delivers solutions that can efficiently address a range of IT needs - from security, to communications, to systems & networks, to software applications, to cloud and managed services; all of which include our staffing solutions for our clients. Since 1982, Sentinel has grown from providing technology maintenance services to our current standing as one of the leading IT services and solutions provider in the US. We have aligned with many of today's global technology leaders including Cisco, Dell, VMware and Microsoft. Sentinel services customers both nationally and internationally with primary support operating centers in Downers Grove (HQ), Chicago, and Springfield, IL; Phoenix, AZ.; Lansing, and Grand Rapids, MI; Milwaukee, WI; and Denver, CO. If you are MOTIVATED… you can make IT happen at Sentinel. Our commitment to our employees is to create a work environment that encourages creativity, an entrepreneurial spirit, fosters growth through certification and hands-on training, and values a team-oriented culture with rewards based on impact! If you share our passion about what technology can do and want to be part of a top workplace environment - we'd like to have you join our team. Learn more at ************************* As part of Sentinel's employment process, candidates will be required to complete a background check. Only those who meet the minimum requirements will be contacted. No phone calls please. Sentinel is proud to be an equal opportunity employer including disability and veterans. In accordance with Title VII and state regulations, all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, marital status, pregnancy, genetics, disability, military, veteran status or any other basis protected by law. If you are an individual with a disability and need assistance in applying for a position, please contact ************************. The “Know Your Rights” Poster is available here ******************************************************************************************** Sentinel EEO Policy Statement is available here. **************************************** JFNDNP
    $50-58 hourly Auto-Apply 11d ago
  • Executive Director, IT Digital Delivery

    Trustmark 4.6company rating

    Information technology manager job in Lake Forest, IL

    Trustmark's mission is to improve wellbeing - for everyone. It is a mission grounded in a belief in equality and born from our caring culture. It is a culture we can only realize by building trust. Trust established by ensuring associates feel respected, valued and heard. At Trustmark, you'll work collaboratively to transform lives and help people, communities and businesses thrive. Flourish in a culture of diversity and inclusion where appreciation, mutual respect and trust are constants, not just for our customers but for ourselves. At Trustmark, we have a commitment to welcoming people, no matter their background, identity or experience, to a workplace where they feel safe being their whole, authentic selves. A workplace made up of diverse, empowered individuals that allows ideas to thrive and enables us to bring the best to our colleagues, clients and communities. **About the role** Responsible for driving the end-to-end delivery of digital first, frictionless experience across broker, employer, employee, and internal service journeys. Challenges System Integration partners, reviews and validates solution designs, and ensures all digital platforms are architected for performance, scalability, and long-term extensibility. Infuses intelligent workflows, generative AI, and emerging protocols such as Model Context Protocol (MCP) into next-generation digital experiences. Collaborates with Enterprise Architecture, Enterprise Integrations, Experience Design, Infrastructure, Data, Security, and SI partners to deliver scalable, high-quality digital capabilities that advance the modernization strategy. **Key Accountabilities:** + Lead end-to-end digital delivery across value streams, ensuring predictable execution, transparency, and alignment to business outcomes. + Oversee delivery of modern digital omni-channel experiences across portals, enrollment workflows, mobile-responsive interfaces, and servicing tools + Serve as an escalation point for delivery risks, dependencies, and issues, driving proactive mitigation and course correction. + Review and approve solution designs, XD flows, journey maps, wireframes, architecture diagrams, and integration patterns. + Serve as the technical authority for digital delivery, ensuring solutions meet expectations for performance, security, scalability, accessibility, and maintainability. + Champion modern engineering practices including micro frontends, reusable components, API-first patterns, cloud-native architectures, DevOps, CI/CD automation, and observability + Partner with Experience Design to embed user-centered, journey-aligned design and consistent use of enterprise design systems. + Adopt an AI- and automation-first approach, integrating chatbots, guided workflows, personalization engines, OCR, RPA, and AI-driven validation, and leveraging emerging technologies such as Model Context Protocol (MCP) to enable intelligent and context-aware digital experiences. + Provide strong oversight of SI partners, holding them accountable for quality, reusable asset development, standards compliance, and delivery timelines. **Minimum Requirements:** + Bachelor's degree in Computer Science, Engineering, Information Systems, or related field. + 12+ years of leadership experience in digital delivery, engineering, or enterprise transformation. + Experience delivering in value-stream-aligned or scaled agile environments. + Demonstrated success managing and holding SI partners accountable for design, delivery, and quality. + Strong understanding of modern digital platforms, cloud-native engineering, and automation/AI capabilities. + Strong delivery leadership combined with deep expertise in modern digital engineering, Experience Design (XD), and AI-enabled platforms that power large-scale digital transformation. + Technically fluent in modern frameworks (i.e.. React, MUI, micro frontends, design systems), mobile-responsive architectures, digital content platforms, chatbots, event-driven services, and API-first integrations. + Experienced people management leader. + Exceptional leadership and communication skills, with ability to influence at executive levels. + Proven ability to manage complex, large-scale delivery portfolios with multiple interdependencies. + Strong vendor management and negotiation capabilities, with accountability for partner performance. + Deep understanding of agile-at-scale delivery methods and modern digital solution delivery. + Ability to lead through ambiguity and drive modernization across technology and business teams. + Strong technical judgment and ability to guide decision-making in complex, multi-platform environments. **Preferred:** + Master's degree. + Certifications in Agile/SAFe, PMP, or equivalent are desirable. The compensation range for this role is (based on the corporate location in Lake Forest, Illinois): $131,991.00 - $245,127.00 per year The final salary offer will be determined based on factors such as location, qualifications, experience, skill set, and other relevant factors. This position may also be eligible for commission. We understand that compensation is an important factor when considering a new opportunity, and we strive to provide a competitive salary within the market. Brand: Trustmark Come join a team at Trustmark that will not only utilize your current skills but will enhance them as well. Trustmark benefits include health/dental/vision, life insurance, FSA and HSA, 401(k) plan, Employee Assistant Program, Back-up Care for Children, Adults and Elders and many health and wellness initiatives. We also offer a Wellness program that enables employees to participate in health initiatives to reduce their insurance premiums. Trustmark is committed to leveraging the talent of a diverse workforce to create great opportunities for our people and our business. We are an equal opportunity employer, including disability and protected veteran status. Join a passionate and purpose-driven team of colleagues who contribute to Trustmark's mission of helping people increase wellbeing through better health and greater financial security. At Trustmark, you'll work collaboratively to transform lives and help people, communities and businesses thrive. Flourish in a culture where appreciation, mutual respect and trust are constants, not just for our customers but for ourselves. Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match. When you join Trustmark, you become part of an organization that makes a positive difference in people's lives. You will play a vital role in delivering on our mission of helping people increase wellbeing through better health and greater financial security. Our customers tell us they simply appreciate the personal attention and knowledgeable service. Others tell us we've changed their lives. At Trustmark, you'll be part of a close-knit team. You'll enjoy abundant opportunities to grow your career. That's why so many of our associates stay at Trustmark and thrive. Trustmark benefits from more than 100 years of experience but pairs that rich history with a palpable sense of optimism, growth and excitement for what's ahead - and beyond. This is a place where associates bring their whole selves to work each day. A place where you can be yourself. Whatever your beyond is, you can achieve it at Trustmark.
    $132k-245.1k yearly 43d ago
  • IT Team Lead

    Clearwater Analytics, Ltd.

    Information technology manager job in Chicago, IL

    We are seeking an IT Support Specialist to provide technical support in our Chicago office of 200+ users. The ideal candidate will have strong hardware knowledge, including laptop memory replacement and processor troubleshooting, along with experience in warranty replacements. Proficiency in Microsoft Intune is essential, particularly in application packaging, device management, and onboarding through Autopilot. Candidates should also possess solid admin capabilities in Outlook within a 365 environment, encompassing mail trace, distribution list creation, and Exchange troubleshooting. A background in Azure administration, including MFA resets and group management, and on-prem Active Directory tasks such as user membership management is required. Basic PowerShell skills for investigative purposes and familiarity with Apple Business Manager and Jamf-specifically application packaging, device locking, and password resets-are also necessary. This role demands strong troubleshooting abilities, excellent communication skills, and the capacity to thrive in a fast-paced environment Required Technical skills: Provide technical support to a team of 200+ users in an office environment. Troubleshoot and perform hardware repairs, including laptop memory replacement, processor troubleshooting, and warranty replacements. Administer Microsoft Intune, including: Packaging applications for deployment. Managing hardware by wiping and locking devices. Onboarding devices through Autopilot and manually adding them as needed. Support Microsoft Outlook within the 365 environment, which includes: Mail trace investigations. Building and managing distribution lists. Troubleshooting Exchange-related issues. Administer Azure services, including: Multi-Factor Authentication (MFA) resets. Session resets for users. Creation and management of user groups. Manage on-prem Active Directory tasks such as: Group creation. User membership management and permissions. Utilize basic PowerShell for investigative purposes, such as: Retrieving IP addresses. Locating DNS information. Analyzing network connections. Administer Apple Business Manager and Jamf, including: Packaging applications. Locking devices. Resetting Jamf passwords. Required Basic skills: Experience with networks, firewalls/security, and operating systems. Ability to lift 50 pounds safely. Self-motivated and Self-organized. Basic mechanical aptitude. Ability to troubleshoot first tier computer hardware and software issues. Excellent attention to detail and strong documentation skills. Outstanding verbal and written communication skills. Strong organizational and interpersonal skills. Exceptional problem-solving abilities. Collaborates well with other teams. Responsibilities: Proven experience as an IT Support Specialist or similar role. Strong hardware knowledge, particularly with laptops, including memory and processor issues. Familiarity with Microsoft Intune in an administrative capacity. Proficient in Microsoft Outlook and Exchange within a 365 environment. Knowledge of Azure administration, including MFA and user group management. Experience with on-prem Active Directory administration. Basic PowerShell experience. Familiarity with Apple Business Manager and Jamf administrative tasks. Assembles workstations including mechanical standing desks. Unboxes and organizes inventory items. Receives and organizes inventory while maintaining inventory tracking system. Installs IT equipment inclusive of TVs. Provides third tier IT support to employees and business resolving moderate to complex problems and tickets as a member of the Help Desk Team. Responds to escalated employee issues and incidents in a proactive, timely fashion Education & Experience: Degree in information technology or certifications in CompTIA A+, Udemy IT Help Desk Professional, Microsoft IT Support, Apple Support. 3+ years of relevant experience What we offer: Business casual atmosphere in a flexible working environment Team focused culture that promotes innovation and ownership Access cutting edge investment reporting technology and expertise Defined and undefined career pathways allowing you to grow your own way Competitive medical, dental, vision, and life insurance benefits Maternity and paternity leave Personal Time Off and Volunteer Time Off to give back to the community RSUs as well as employee stock purchase plan and 401k with match Work from anywhere 3 weeks out of the year
    $88k-117k yearly est. Auto-Apply 60d+ ago
  • IT Systems Administrator

    Full House Resorts 3.2company rating

    Information technology manager job in Waukegan, IL

    Who WE are: Our mission is to be Chicagoland's premier gaming and entertainment destination, celebrated for unparalleled hospitality and an unforgettable guest experience. We're not just a casino-we're a community where our team members thrive, with countless opportunities for career growth and a workplace culture centered on inclusivity and fun. As we continue to elevate our standards of excellence, we seek dynamic, coachable individuals who are passionate about hospitality and eager to grow with us. At American Place Casino, every moment is crafted to delight, every opportunity is a pathway to success. Who WE are looking for: An Information Systems Administrator is an IT professional who supports an organization's IT department. They work closely with their IT leadership team to support, install, administer, and optimize applications, systems, hardware, software, and services, including application and file servers, Active Directory, DNS/DHCP, printing, and information security, including SSO. Their role is to ensure the smooth and secure operation of an organization's technological systems. This role reports directly to the IT Systems Engineer. Assist with incidents and request resolution in collaboration with the IT team per APC IT policies and procedures to ensure all incidents and requests are resolved to service-level agreements. The successful candidate will be responsible for supporting efficiencies in IT systems and security to support APC end-users while delivering world-class service. The appropriate candidate should This position will require off-hours work during scheduled maintenance windows or resolution of service disruption, as well as weekend coverage. Job titles similar to this role include: IT Administrator Network Administration IT Specialist What is expected of YOU: As the overseer of daily operations at the IT service desk, your responsibilities encompass a range of critical tasks. These include managing incident resolution, service requests, and providing user support. You'll be tasked with vigilantly monitoring key performance indicators (KPIs) to evaluate service desk performance, identifying areas ripe for enhancement. It will also be incumbent upon you to ensure adherence to service desk policies, procedures, and best practices, thereby optimizing service delivery efficiency. Prioritization and delegation of tasks will be pivotal in maintaining a swift resolution of incidents and service requests. You'll also be expected to adeptly troubleshoot and meticulously document complex technical issues and customer complaints, addressing them promptly and satisfactorily. Collaboration with service providers to guarantee service quality and compliance with service level agreements (SLAs) will be essential. Furthermore, your role entails the provision of regular reports and updates to IT management, offering insights on service performance, ongoing issues, and strategic initiatives. Experience YOU will need: Bachelor's degree in Computer Science or Management Information Systems (MIS) required Alternatively, 1-3 years of relevant experience acceptable 1-3 years of hands-on experience in network and PC troubleshooting and resolution Solid understanding of TCP/IP and networking concepts Ability to manage existing infrastructure to ensure uninterrupted 24/7/365 operation Capability to engineer server, storage, and other shared infrastructure services Proficiency in troubleshooting, investigating, and researching hardware, software, and network operating systems Monitor and maintain various systems, including servers, desktops, laptops, mobile devices, Wi-Fi networks, and corporate telephony Take corrective actions as necessary Demonstrate experience in monitoring key performance indicators (KPIs) to evaluate service desk performance and identify opportunities for improvement Ability to align infrastructure services with mission-critical technology services under IT management Physical Requirements: Prolonged periods sitting at a desk and working on a computer. Must be able to lift 25+ pounds at a time. Certificates, Licenses, Registrations: Able to obtain/maintain necessary licenses and/or certifications as required by local gaming regulations. Benefits/Perks: Medical, Dental, Vision Matches 50% of your contribution, up to 4% of eligible contribution Educational Tuition Reimbursement Paid Time Off Ventra Program, EAP programs, etc. Salary Range: 50,000 to 82,500 Company Statement on EOAA: American Place Casino is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.
    $58k-72k yearly est. 34d ago

Learn more about information technology manager jobs

How much does an information technology manager earn in Naperville, IL?

The average information technology manager in Naperville, IL earns between $83,000 and $168,000 annually. This compares to the national average information technology manager range of $84,000 to $169,000.

Average information technology manager salary in Naperville, IL

$118,000

What are the biggest employers of Information Technology Managers in Naperville, IL?

The biggest employers of Information Technology Managers in Naperville, IL are:
  1. Concordia
  2. EMCOR Group
  3. Gibson Electric
  4. KDC Real Estate Development & Investments
  5. DuPage Medical Group
  6. Grant Thornton
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