Information technology manager jobs in New York - 1,836 jobs
Senior Design Systems Manager - Scale UX (Equity + Bonus)
Etsy, Inc. 4.7
Information technology manager job in New York, NY
A global creative goods marketplace is seeking a Senior Product Design Manager to lead the design systems team. This full-time position involves establishing design quality standards while managing and mentoring a team of product designers. Candidates should have extensive experience in product design and a strong track record in team leadership. The role supports remote work but requires some office attendance for local candidates. Benefits include competitive salary and equity package.
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$153k-207k yearly est. 4d ago
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Deputy CIO, General Account - Strategic ALM Leader
Equitable Advisors
Information technology manager job in New York, NY
A leading financial services firm is seeking a Deputy Chief Investment Officer to lead strategic investment management efforts. This role requires expertise in portfolio structuring, asset-liability management, and compliance to ensure risk-adjusted returns across the company's portfolios. The ideal candidate will have strong communication skills and the ability to engage with senior management effectively. This position offers a competitive salary and comprehensive benefits.
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$121k-174k yearly est. 5d ago
IT Director
Vaco By Highspring
Information technology manager job in New York, NY
Vaco is actively working on a full time placement for an IT Director within the distribution industry. Must be W2 candidate (no sponsorship or 3rd party vendors). The ideal candidate is local to either NY or Ft. Mill, SC office. Ideal Candidate Profile
Experience
8-12+ years in IT leadership roles within:
Manufacturing
Distribution
Industrial or supply-chain-heavy environments
Proven experience owning and scaling an ERP platform in a multi-site environment.
Background in PE-backed or high-growth organizations strongly preferred.
Experience leading small, high-impact teams (3-8 people).
Technical Strengths
ERP leadership: Epicor, Infor, NetSuite, SAP, Dynamics, or similar
Business Intelligence & data platforms
Systems integration (EDI, WMS, CRM, finance tools)
Infrastructure, cloud, cybersecurity fundamentals
Leadership Style
Practical, roll-up-your-sleeves operator with strategic perspective.
Comfortable in the plant, warehouse, and boardroom.
Clear communicator who can translate technology into business outcomes.
Calm, decisive leader who thrives in fast-moving, PE-driven environments.
Please apply directly for more information or to be considered for the role!
Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan. Additional disclaimer: Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products.
$114k-165k yearly est. 4d ago
Data Governance Manager
Us Tech Solutions 4.4
Information technology manager job in New York, NY
The role we are seeking is a Data Governance Project Manager with 5+ years of experience to lead the delivery of complex projects and advance data governance initiatives in Finance, preferably in the Capital and RWA domain. The candidate needs to be able to collaborate with cross-functional teams across IT, Finance, and Risk, operating in a dynamic, fast-paced, and high-visibility environment.
The candidate is expected to:
- Possess strong analytical and communication skills to support initiatives aimed at improving the quality, timeliness, and centralization of data, while also delivering capabilities to enhance financial and regulatory reporting processes.
- Document current-state processes and define business requirements, including target-state process design.
- Perform and leverage in-depth data analysis to define business requirements and ensure alignment with technology implementation.
- Manage and participate in complex cross-functional projects from initiation through execution, ensuring alignment with strategic objectives and timely delivery.
- Develop user stories with clearly defined acceptance criteria and coordinate User Acceptance Testing (UAT) planning and test scenarios in collaboration with all stakeholders, including IT, end users, and project teams.
- Possess advanced analytical and problem-solving skills with ability to grasp complexities and make sound decisions under pressure and resolve issues efficiently.
The candidate should be able to demonstrate the following key skills & competencies:
- Over 5 years of experience as a Business Analyst, delivering insights and driving process improvements across cross-functional teams.
- Excellent written and verbal communication skills; adept at engaging stakeholders at all organizational levels.
- Highly organized with strong attention to detail and a process-oriented mindset.
- Proactive self-starter with effective time management skills and a collaborative team approach.
- Strong analytical and problem-solving capabilities, with experience in data quality assessments, root cause analysis, and data reconciliation.
- Familiar with process design and strategic thinking to support business transformation initiatives.
- Strong proficiency in Microsoft Visio and Excel.
- Background in Data Governance or Data Lineage initiatives.
- Experience working in Agile teams and an understanding of Agile practices and tools such as Rally, JIRA, Alteryx and Power BI are desirable.
The following skills & experience are a plus:
- Exposure to financial instruments including Fixed Income, Equities, and Derivatives.
- Experience in data quality management within financial services or capital markets.
- Knowledge of financial statements and regulatory reporting frameworks is an added advantage.
- Experience and in-depth knowledge of Basel III Capital & RWA rules and reporting.
- Experience in CCAR and/or Regulatory Reports such as 10Q/K, FR-Y9C, FR-Y15, FR-2590, FR-Y14A, etc.
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit *********************** .
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
$90k-126k yearly est. 4d ago
IT Sourcing Leader
Insight Global
Information technology manager job in New York, NY
Insight Global is seeking an IT Software Sourcing Leader for one of New York's leading hospital systems. This role will partner with MCIT, IT Finance, Legal, and vendor leadership to align sourcing strategies with organizational goals, focusing on quality, innovation, cost savings, and efficiency. Key responsibilities include developing multi-year sourcing strategies, leading end-to-end RFx processes, managing vendor relationships, negotiating complex software agreements (including SaaS and perpetual licenses), conducting market and spend analysis, and driving cost optimization through TCO analysis. The position also involves risk management, compliance, and collaboration with cross-functional teams to ensure strategic alignment and operational excellence.
Required Skills & Experience:
- Bachelor's degree in business, Supply Chain Management, or a related field.
- 5+ years of proven experience in strategic sourcing with a focus on IT Software.
- 1+ year experience working with cloud platforms (e.g. AWS Cost Explorer, Azure Cost Management, GCP Console, etc.) and optimizing overall cloud spending - Managerial experience
$99k-136k yearly est. 4d ago
Senior Manager, Carborne CBTC Data & Systems
Metropolitan Transportation Authority 4.6
Information technology manager job in New York, NY
A major transportation authority in New York is seeking a Manager for Carbone System Data Maintenance. This role involves leading a team responsible for technical support related to train control systems, managing performance issues, and ensuring proper maintenance procedures. The ideal candidate has extensive managerial experience and a degree in a relevant field. The position offers a competitive salary and a chance to work in a vital public service role.
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$109k-162k yearly est. 1d ago
North America OSS/BSS Solutions Sales Director
MBR Partners 2.8
Information technology manager job in New York, NY
A Telecoms software business focused on OSS/BSS solutions is seeking a highly motivated Sales Lead to expand its North American business. The role involves building a sales pipeline, attending trade shows, and leading presentations. Candidates should be familiar with BSS/OSS applications and be able to manage multiple clients. The position requires approximately 40% travel and offers flexible salary levels.
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$128k-171k yearly est. 4d ago
Information Technology Desktop Support
Teceze
Information technology manager job in New York, NY
Desktop Support Engineer - White Glove / Executive IT Support
Longterm Contract
Updated Job Overview (Enhanced)
Teceze is hiring a Desktop Support Engineer - White Glove / Executive IT Support to provide high-touch, premium on-site IT support for CIO, CXO, and senior leadership users at one of our prestigious enterprise clients. This role is ideal for an engineer with up to 3 years of experience who demonstrates professionalism, discretion, and strong technical fundamentals combined with excellent customer service skills.
The engineer will act as a trusted IT partner for executives, ensuring minimal downtime, seamless technology experiences, and proactive issue resolution. The role requires hands-on expertise in end-user computing, executive device support, conference room technologies, and coordination with infrastructure teams.
Key Responsibilities (Added & Enhanced Points)
Deliver white-glove, executive-level IT support to CIO, CXO, and senior leadership users with a high degree of professionalism and confidentiality.
Provide priority incident response and proactive monitoring for executive users to minimize business disruption.
Install, configure, and support executive desktops, laptops, tablets, mobile devices, and peripherals in Windows and mac OS environments.
Perform IMAC activities with attention to executive workspace standards and documentation.
Support and troubleshoot conference room technologies, AV systems, Teams/Zoom meetings, and executive presentations.
Act as a single point of contact for VIP users, coordinating with internal IT teams and vendors for rapid resolution.
Maintain strict SLA adherence and escalation management for executive incidents.
Assist with new executive onboarding, device refreshes, data migration, and secure setup of workstations.
Provide Hands & Feet support for infrastructure, network, and data center teams, including basic server room activities when required.
Ensure accurate asset tagging, inventory updates, and lifecycle tracking for executive IT equipment.
Document issues, resolutions, and best practices in the ticketing system and knowledge base.
Follow security, compliance, and confidentiality standards while handling executive systems and data.
Required & Preferred Skills (Refined for White Glove Support)
0-3 years of hands-on experience in Desktop / End-User Computing support in enterprise environments.
Strong working knowledge of Windows and mac OS operating systems.
Experience supporting Office 365, Outlook, Teams, OneDrive, and common enterprise applications.
Basic understanding of network concepts (LAN, Wi-Fi, DHCP, DNS).
Exposure to IT asset management, ticketing systems, and vendor coordination.
Prior experience supporting VIP / executive users is highly preferred.
Familiarity with conference room AV setups, docking stations, monitors, and executive workspaces.
Basic exposure to data center environments, racking, cabling, and labeling is a plus.
Exceptional communication, presentation, and interpersonal skills.
Strong sense of ownership, discretion, and customer-first attitude.
Ability to work calmly under pressure in a fast-paced, on-site executive environment.
$42k-71k yearly est. 3d ago
Head of Technology Alliances
Axonius 4.5
Information technology manager job in New York, NY
The Role:| You will lead the Technology Alliances team to expand the Axonius ecosystem through strategic security and marketplace partner integrations. This role is responsible for defining the integration strategy, scoping technical go-to-market plans, and building bilateral commercial models such as OEM or reselling agreements. Your mission is to accelerate lead generation and bookings by embedding Axonius technology into global partner platforms.
Responsibilities:
Establish the technology alliances strategy by prioritizing product integrations and presenting formal business cases to engineering and management teams.
Execute bilateral commercial models, including the definition of revenue targets and the development of OEM or reselling agreements with strategic partners.
Lead cross-functional enablement initiatives with sales and solution architecture teams to facilitate account mapping and field-level relationships with ISVs.
Manage and coach a global technology alliances team, setting measurable performance goals aligned with product adoption and partner-referred bookings.
Minimum Qualifications:
10+ years of experience in Technology Alliances and Business Development focused on B2B enterprise SaaS or IT hardware ecosystems.
Proven experience building and executing two-way partnership initiatives that include technical roadmaps and product integration plans.
Demonstrated experience leading cross-functional teams in a matrixed environment to achieve business development or product milestones.
Ability to travel up to 40% domestically and internationally for on-site technical enablement and partner events.
Preferred Qualifications:
Master of Business Administration (MBA) or an advanced technical degree.
Prior experience managing a high-performing team of technology alliance professionals.
Documented success in negotiating and managing bilateral revenue models, including OEM or reselling partnerships.
Specialized domain expertise in the collaboration, communications, or enterprise security platform sectors.
Experience delivering technical curriculum and enablement programs to Tier 1 and Tier 2 strategic partners.
Proven track record of influencing product strategy by translating partner requirements into specific user experience and integration priorities.
#LI-SK1 #LI-REMOTE
Axonius is committed to fair and equitable compensation packages. A candidate's salary will be based on qualifications and relevant experience. In addition to a competitive salary, our packages include stock options and attractive benefits.
Annual On Target Earnings$270,000-$290,000 USD
About Axonius:
Axonius transforms cyber asset intelligence into actionability. With the Axonius Asset Cloud, customers preemptively tackle high-risk and hard-to-spot threat exposures, misconfigurations, and overspending. The integrated platform brings together data from every system in an organization's IT infrastructure to optimize mission-critical risk, performance, and cost measures via actionable intelligence.
Covering cyber assets, software, SaaS applications, identities, vulnerabilities, infrastructure, and more, Axonius is the one place to go for Security, IT, and GRC teams to continuously drive actionability across the organization. Cited as one of the fastest-growing cybersecurity startups, with accolades from CNBC, Forbes, and Fortune, Axonius supports millions of assets for leading customers across industries and around the world.
Axonius makes it a priority to invest in our people with competitive compensation and benefits, growth opportunities, community-building, and so much more. Learn more aboutbenefits at Axonius.
At Axonius we support a diverse and inclusive workplace and believe in equal employment opportunity. We welcome people of different backgrounds, experiences, abilities and perspectivesto apply. All qualified applicants will receive consideration for employment without regard torace, color, ancestry, religion, age, sex, gender identity, national origin, sexual orientation, citizenship, marital status, disability, or Veteran status.
By submitting your application to us, you acknowledge that your personal data will be processed in accordancewith our Global Job Candidate Privacy Notice.
$270k-290k yearly 2d ago
Director of Health Information Management
Tal Healthcare 3.8
Information technology manager job in Amsterdam, NY
Our client, a respected community hospital in upstate New York, is seeking a strategic and detail-oriented Director of Health InformationManagement (HIM). This leader will oversee the operations, compliance, and performance of the HIM department and medical coding function across the organization's inpatient and outpatient settings. This is an excellent opportunity to lead a high-impact department at a mission-driven hospital committed to patient care and operational excellence.
Key Responsibilities
Leadership & Strategy:
Direct departmental operations, ensuring alignment with the organization's clinical, administrative, legal, and ethical standards.
Establish and manage the HIM department's operational budget, goals, and objectives.
Determine department structure and appropriate staffing levels; hire, train, and evaluate team members.
Regulatory Compliance & Confidentiality:
Implement and enforce policies to protect the confidentiality, integrity, and accessibility of health information in compliance with HIPAA and other regulations.
Oversee the appropriate release of patient information per legal requirements.
Technology & Innovation:
Identify, evaluate, and implement technologies and systems to improve records management, data retention, and overall HIM operations.
Medical Coding Oversight:
Ensure the accuracy, timeliness, and compliance of all medical coding practices.
Maintain adherence to regulatory, payer, and accreditation standards.
Documentation & Reporting:
Develop and analyze health records and indices required by licensing and accrediting agencies.
Maintain current privacy consent forms, authorization documentation, and legal notices.
Requirements
Minimum: High school diploma/GED with 2 years of experience, Associate's degree, or Bachelor's degree
Preferred: Master's degree
5 -10+ years of relevant experience in HIM
2 - 5+ years in a leadership or management role
At least one of the following, current and in good standing): Certified Coding Specialist (CCS) - AHIMA, Certified Professional Coder (CPC) - AAPC, Registered Health Information Administrator (RHIA) - AHIMA, Registered Health Information Technician (RHIT) - AHIMA
Strong leadership, communication, and decision-making skills
In-depth knowledge of HIM regulations, best practices, and technologies
Critical thinker with the ability to work independently and under pressure
Strong commitment to maintaining privacy and compliance standards
Salary: The posted range is not a guarantee. The actual salary will be based on qualifications, experience, and education and could fall outside of this range. Contact us for more information.
$117k-164k yearly est. 2d ago
Vice President Information Technology
The Summit Federal Credit Union 4.0
Information technology manager job in Rochester, NY
The Summit Federal Credit Union in Rochester, NY is a member-owned financial institution established in 1941. With close to $1.5 billion in assets and over 90,000 members across 15 branches in Western, Central, and Finger Lakes regions, The Summit offers accounts, loans, mortgages, investment products, and digital banking. Its mission focuses on accessible, personalized financial support, community involvement, and inclusivity.
The Summit Federal Credit Union is seeking a tech-oriented executive for Vice President of InformationTechnology. Reporting to the SVP of IT & Project Management, this hands-on role manages IT infrastructure, core systems, network administration, Symitar programming, enterprise apps, cloud environments, electronic communications, document and identity management. Duties include leading technical teams, ensuring secure/scalable operations, handling vendors, implementing security measures, and developing IT strategies and disaster recovery protocols.
The VP will architect solutions, tackle technical issues, and act as a senior resource during major incidents. Responsibilities also cover Microsoft 365 admin, managing integrations, change management, automation, service improvement, and regulatory compliance.
Information Security Responsibilities
Collaborate with Information Security Governance on audits, risk mitigation, and incident response.
Oversee and maintain security technologies (firewalls, IDS/IPS, endpoint protection, SIEM, MFA, vulnerability scans).
Manage patching, system hardening, access controls, and vendor coordination.
Supervise third-party providers for security monitoring and lead incident response when necessary.
Other Responsibilities
Keep abreast of tech trends and regulations.
Serve on committees and special projects.
Represent IT in meetings and build industry relationships.
Support AI and machine learning initiatives in line with strategic goals.
Attend board meetings and credit union events as needed.
Qualifications and Skills
Education & Experience
Bachelor's degree in IT or related field required.
7-10 years in IT, including 5+ years in leadership roles.
Strong expertise in network, server, application architecture, and troubleshooting.
Experience in enterprise infrastructure, integration, security controls, vendor management, and contract negotiation.
Financial services experience is preferred.
Knowledge/Skills/Abilities
Exceptional leadership, mentoring, and team-building abilities.
Excellent communication and collaboration skills.
Advanced knowledge of enterprise IT, Symitar/core banking systems, and integrations.
Analytical, problem-solving, and decision-making proficiency.
Skilled in Microsoft Office Suite and collaboration tools.
Understanding of IT compliance and information security standards.
$112k-141k yearly est. 3d ago
Project Manager - Oracle Implementation
Prodware Solutions 3.8
Information technology manager job in New York, NY
We have a 12+ Months Contract for a Project Manager who has experience with Oracle ERP Implementation.
Looking for someone with Oracle system implementations (HR, payroll, timekeeping, or related modules).
Job Title: Project Manager - (Oracle Implementation)
Location: Bronx NY
Duration: 4+ Months Contract
Position Summary
The Project Manager will be assigned to Nursing Administration initiatives under the direction of designated program and clinical leads. This role is responsible for providing end-to-end project management support for a system-wide Oracle implementation, with a focus on nursing operations, staffing models, and integration with payroll, HR, and timekeeping systems. The Project Manager will ensure seamless implementation while minimizing disruption to daily staffing operations across all hospitals.
Key Duties & Responsibilities
Support all phases of the project lifecycle for assigned workstreams, including planning, scope definition, design, execution, go-live, and post-implementation support.
Lead and support the end-to-end Oracle implementation for Nursing Administration, including integration with payroll, HR, timekeeping, and advanced scheduling modules.
Assess current PeopleSoft workflows and data structures related to nursing and staffing operations.
Collaborate with implementation teams to develop and implement standardized nursing and clinical staffing models across all hospitals.
Monitor project milestones, deliverables, risks, and dependencies; proactively escalate issues and recommend mitigation strategies.
Develop and maintain project tools, templates, dashboards, and reporting mechanisms to track progress and communicate status updates.
Provide on-site support during implementation, go-live, and stabilization phases across multiple facilities.
Assist in planning and conducting trainings, including development of training materials and user guidance.
Provide policy, operational, and strategic support to improve service delivery within assigned workstreams.
Review and assist with invoice approvals and provide input on budget planning and vendor performance.
Required Qualifications
Bachelor's degree required; Master's degree preferred.
3+ years of project or program management experience, preferably within healthcare or public-sector environments.
Demonstrated experience with Oracle system implementations (HR, payroll, timekeeping, or related modules).
Experience developing or supporting nursing or clinical staffing models strongly preferred.
Proven ability to manage complex, multi-stakeholder projects with multiple vendors and external partners.
Excellent written, verbal, and presentation communication skills, with the ability to tailor messaging to clinical, technical, and administrative audiences.
Strong analytical skills, attention to detail, and commitment to accuracy, transparency, and accountability.
Ability to work independently while leading change within a collaborative team environment.
$90k-132k yearly est. 3d ago
Senior Tech Audit Manager - Global Payment Network
Capital One 4.7
Information technology manager job in New York, NY
Senior Tech Audit Manager - Global Payment Network Capital One's Audit function is a dedicated group of professionals focused on delivering top-quality assurance services to the organization's Audit Committee. Audit professionals are experienced, well-trained and credentialed, and operate within a collaborative, agile environment to deliver value-added opinions and recommendations. Audit's vision to provide high value, independent, proactive insights, to innovate with technology, and to be a top-notch talent destination, creates a dynamic and challenging atmosphere for both personal growth and professional opportunity.
Capital One is seeking an energetic, self-motivated Technology Senior Manager with experience evaluating and analyzing technology and cybersecurity risks interested in becoming part of our Audit team. As a member of the Tech Audit team, the candidate will focus on integrated audits and audits of critical technology functions including supporting payment networks, cloud-based technology implementations, application controls, and cybersecurity risks.
Responsibilities:
Execute major components of audits, including critical technology functions, cloud-based infrastructure, emerging technology, cybersecurity, risk management, application, and third-party management, as well as lead small to medium size audits including integrated audits.
Perform risk assessments of business units and technology operations, design and execute audit procedures to verify the effectiveness of existing controls, identify and define issues, review and analyze evidence, and document client processes and procedures.
Understand the broader context and implications (e.g., financial, legal, reputational, etc.) of the various types of risk affecting the business and critical technology functions .
Establishes and maintains good client relations during engagements. Communicates or assists in communicating the results of some audit projects to management via written reports and oral presentations.
Identify expectations of the client and take actions to support the client experience.
Prepare clear, organized and complete documentation to support work performed.
Self prioritize and effectively plan own work activities managing multiple priorities and tasks across the team to deliver quality results.
Coordinate with others and proactively take on additional work.
Deliver appropriate, succinct and organized information, tailoring communication style to audience.
Effectively communicate information, issues and audit progress to teammates, clients and auditor-in-charge.
Perform various aspects of engagement administration, including hours and budget tracking.
Provide periodic on-the-job coaching and direct supervision over less experienced associates.
Ideal Teammate:
You are a critical thinker who seeks to understand the business and its control environment.
You believe insight and objectivity are core elements to providing assurance on the effectiveness and efficiency of Capital One's governance, risk management, and internal control processes.
You possess a relentless focus on quality and timeliness.
You adapt to change, embrace bold ideas, and are intellectually curious. You like to ask questions, test assumptions, and challenge conventional thinking.
You develop influential relationships based upon shared risk objectives and trust to deliver outstanding business impact and elevate Audit's value proposition.
You're a firm believer that a rich understanding of data, innovation, and technology will only make you a better auditor. This will require leveraging the power of data analytics and furthering your technical expertise.
You're a teacher. You do the right thing and lead by example. You have a passion for coaching and investing in the betterment of your team. You lead through change with candor and optimism.
You create energy and an environment that fosters trust, collaboration, and belonging, making it easy to attract, hire, and retain top talent.
Basic Qualifications:
Bachelor's Degree or military experience
At least 7 years of experience in informationtechnology (operations, software delivery, access management, microservices), information security (application security, network security, cyber security, data protection), information systems risk management, information systems auditing, or a combination within the banking or financial services industry
At least 4 years of experience leading a team to deliver initiatives, collection of work or a combination
At least 4 years of experience in managing audit engagements, project management or a combination
At least 4 years of experience in analyzing data extracts to identify trends, patterns, and anomalies, including 1 year of experience in test scripting or coding (writing, reviewing, or assessing)
At least 2 years of experience in cloud computing and controls (design, operation, risk management, or auditing)
At least 2 years experience of people management
Preferred Qualifications:
Certifications related to or pursuing certification related to Cloud, Cyber or Technology Operations, such as Cloud provider certifications, Certified Information Systems Security Professional (CISSP), or Certified Information Security Manager (CISM),
Certifications related to or pursuing certification related to Auditing, such as Certified Internal Auditor (CIA), or Certified Information Systems Auditor (CISA)
7+ years of experience with IT control frameworks
2+ years of experience in planning and leading audits
2+ years of experience auditing cyber or information security
2+ years of experience auditing emerging technologies
4+ years experience in cloud computing (AWS, GCP, Azure) and controls, or 1+ years of conducting audits of controls in cloud-based environments
4+ years of experience in risk and data management
4+ years of experience performing data analysis in support of internal auditing
2+ years of experience with payment technologies such as HPE Nonstop, IBM Mainframe, Mobile Payments, Tokenized services, cloud-based and virtualized environments, Windows and Linux operating environments.
2 years of experience in the payments network industry including the MANIC (Merchant-Acquirer-Network-Issuer-Customer) model, network participant roles (issuers, acquirers, merchants), PCI standards, and international payment regulations
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
This role is hybrid meaning associates typically spend 3 days per week in-person at one of our offices listed on this job posting.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Charlotte, NC: $182,500 - $208,300 for Sr. Manager, Cyber Risk & Analysis
Chicago, IL: $182,500 - $208,300 for Sr. Manager, Cyber Risk & Analysis
McLean, VA: $200,700 - $229,100 for Sr. Manager, Cyber Risk & Analysis
New York, NY: $219,000 - $249,900 for Sr. Manager, Cyber Risk & Analysis
Plano, TX: $182,500 - $208,300 for Sr. Manager, Cyber Risk & Analysis
Richmond, VA: $182,500 - $208,300 for Sr. Manager, Cyber Risk & Analysis
Riverwoods, IL: $182,500 - $208,300 for Sr. Manager, Cyber Risk & Analysis
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections ; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation . click apply for full job details
$219k-249.9k yearly 8h ago
On-Site IT/OT Support Technician
Wright Technical Services
Information technology manager job in Brewster, NY
Title: IT Service Desk Technician II
Job Type: 6-Month Contract-to-Hire
Environment: Materials Manufacturing Facility, No Metals (jewelry, phones, clothing)
Eligibility: No C2C. US Citizenship is required due to Federal Government guidelines.
Job Description
Wright Technical Services is proud to represent a highly respected Global Materials Manufacturer.
We are seeking an IT Service Desk Technician (Level 2) to provide IT and Operational Technology (OT) support to non-technical end users in a fast-paced manufacturing or industrial environment. This role delivers both onsite and remote support, handling device setup, troubleshooting, maintenance, and upgrades across diverse hardware and software platforms.
The technician will resolve incidents, fulfill service requests, and support users with a strong focus on customer service, efficiency, and adherence to IT security policies. The role also provides hands-on support to the infrastructure team, assisting with deployment and maintenance of network equipment, servers, printers, and cabling across factory and enterprise environments. Success requires strong communication, collaboration with IT, Maintenance, and Engineering teams, and a commitment to system reliability and uptime.
This is a 100% onsite position
.
Qualifications
US Citizenship is required due to Federal Government guidelines
Bachelor's degree in Computer Science, InformationTechnology, or a related field, or equivalent industry experience
Minimum of 5 years of experience in IT operations, infrastructure, or related environments
Hands-on experience with Windows Server, Azure cloud services, virtualization (Azure HCI, Hyper-V), backup, disaster recovery, and basic networking
Experience supporting Operational Technology (OT) systems and IoT devices in industrial or manufacturing environments
Strong problem-solving and analytical skills, able to work under pressure
Proven project management and leadership experience, including leading cross-functional teams
Clear communication and strong interpersonal skills for collaborating with technical and non-technical stakeholders
Highly Preferred Experience
Solid understanding of industrial automation and control systems
Familiarity with SCADA systems (e.g., Wonderware, IBA, GE iFIX) and MES platforms (e.g., AVEVA)
Understanding of IoT connectivity and data management concepts
Knowledge of cybersecurity principles in industrial environments, including risk assessment and mitigation
Relevant certifications (e.g., Microsoft, Cisco, CompTIA)
Key Responsibilities
Provide hands-on and remote troubleshooting for a wide range of systems, including servers, PCs, cameras, and network devices.
Respond to escalated Service Desk tickets, ensuring timely resolution and communication with end users.
Install, configure, and troubleshoot hardware and software on desktops, laptops, servers, and other IT equipment.
Image PCs, install software, and set up peripheral devices to meet company standards.
Maintain detailed and up-to-date documentation within the ticketing system, including current status, troubleshooting steps, and resolutions.
Complete a minimum of five service tickets per day, maintaining a high level of accuracy and professionalism.
Deliver exceptional customer service by assisting end users with technical issues in a clear, courteous, and professional manner.
Build positive relationships with employees and team members to understand needs and provide effective IT solutions.
Support the implementation, maintenance, and troubleshooting of computer hardware and software as directed by the Infrastructure Team.
Partner with Level 3 IT teams for network and infrastructure support, including remote troubleshooting and incident resolution.
Assist in maintaining local IT assets and ensure they are compliant with security and operational standards.
Collaborate with IT Level 3 and Engineering teams to support OT systems and ensure the reliable integration of OT and IT networks.
Assist in the deployment, configuration, maintenance, and troubleshooting of OT systems including SCADA, PLCs, DCS, HMIs, and related industrial control equipment.
Provide backup support for first-line OT issues, helping maintain uptime and continuity of operations.
Contribute to cybersecurity efforts
Eligibility: All applications current authorized to live and work in the United States on a Permanent basis are welcome to apply. Must be currently residing in the US. Sponsorship is not available for this position.
Wright Technical Services and our client are Equal Opportunity Employers. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
$40k-68k yearly est. 4d ago
IT Project Manager (Part-time)
PRI Technology 4.1
Information technology manager job in New York, NY
Position: IT Project Manager - Technology Resiliency (Part-Time)
Hours: 20 hours per week
We're seeking a part-time IT Project Manager to support technology resiliency initiatives, including disaster recovery, ransomware restoration, and application recovery readiness. This role will manage day-to-day project coordination across multiple workstreams and partner closely with IT, Cybersecurity, and Resiliency teams.
Responsibilities
Manage day-to-day project activities across resiliency and recovery workstreams
Coordinate meetings, track action items, and maintain project plans and dashboards
Monitor progress, risks, and dependencies; escalate issues as needed
Prepare status reports for leadership and steering committees
Support workshops, tabletop exercises, and resiliency testing efforts
Facilitate cross-functional collaboration with IT, Cybersecurity, Risk, and business teams
Required Qualifications
Experience in IT project management
Exposure to technology resiliency, disaster recovery (DR), or business continuity (BC)
Understanding of IT infrastructure and recovery strategies
Strong communication, organization, and stakeholder management skills
Experience supporting BC/DR or resiliency programs
PMP, CBCP, ITIL, or similar certifications
Knowledge of cloud platforms, backup/restore technologies, or application validation
Reporting & Team
Reports into the Technology Resiliency Enhancement team
Works closely with IT, Cybersecurity, Enterprise Risk, and external vendors
$88k-127k yearly est. 10h ago
Project Manager NOT IT OR SOFTWARE
LHH 4.3
Information technology manager job in Bohemia, NY
NOT IT RELATED
LHH Recruitment Solutions has an opening for a Project Administrator for our client in the Bohemia, NY area. This direct hire role allows you to expand your project management career within a state-of-the-art technology organization. You will be responsible for the execution and oversight of multiple projects, throughout the entire project execution cycle, according to published scope of work and project definition. Candidates should have experience in capital equipment system projects, financially and commercially, from receipt of purchase order through customer acceptance. This on-site role requires a minimum of three-years current experience in project management experience in a project administration role for a technological manufacturing organization. Prior experience working in the x-ray or non-destructive testing (NDT) market HIGHLY preferred. THIS IS A FULLY ON SITE ROLE.
Candidates MUST have experience in preparing and submissions of technical and formal engineering reporting.
Salary range estimation: $95,000-$110,000.00 annually.
RESPONSIBILITIES:
Primary point of contact for customer and fully responsible for the oversight of customer expectations, communication, and client satisfaction.
Thoroughly review all customer commercial terms and conditions and manage any possible and occurring deviations to ensure all terms are acceptable to both organizations and parties involved.
Ensure project designs and deliverables meet the defined scope of work, technical proposal outlines and/or customer specifications.
Collaborate with multiple teams to develop and implement a budget and schedule for each and every project.
Monitor task completion, purchasing and material control to ensure all completed according to schedule and budget.
Raise red flags for all deviances, possible or occurring.
Manage all project subcontractors, fabricators, vendors in accordance with project SOW.
Manage schedules and budgets aligned with customer requirements.
Prepare weekly reports for management/stakeholders to summarize progress of project execution against budget and schedule including variances and red flags noted.
Work with sales team pre and post-sale to fully understand project scope and pricing.
Interact with a cross-disciplinary engineering team, operations team, installation team and sales team to ensure proper management, execution and completion of project according to defined budget and schedule.
Travel to customer sites worldwide to participate in concept and technical discussions, kick off meetings, oversee installations, or to ensure maintenance of a positive customer relationship. Global travel up to 20% of the time with potential travel to India, China, and France.
REQUIREMENTS:
Proficient in SolidWorks.
Proven proficiency in MS Office Suite and MS Project.
Candidates MUST have experience in preparing and submissions of technical and formal engineering reporting.
Must have minimum five (3) years of project management experience with at least two (2) years of concentration on budgeting, cost management and commercial terms oversight.
Should have experience managing capital equipment projects.
Experience working with an ERP or MRP system - MS Dynamics highly preferred.
Proven proficiency in establishing, negotiating, and monitoring commercial terms and conditions.
Must be able to thrive in a fast paced, demanding environment and able to quickly assess project status and take appropriate action to control and maintain project scope, schedule, and budget.
Proven capability of effectively communicating both internally and externally using all available methods of communication.
Prior experience in a QA controlled design environment. (ISO 9000, NQA-1, or similar)
Understanding or prior experience working in the x-ray or non-destructive testing (NDT) market HIGHLY preferred.
Fluency in multiple languages a plus.
Health insurance, dental insurance and life insurance are offered with this full-time direct hire role.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please
navigate to *******************************************
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state,
and local laws and/or security clearance requirements, including, as applicable:
• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance
$95k-110k yearly 2d ago
Information Technology Support
Crew Training International
Information technology manager job in Rome, NY
Requisition # 10004000_COMPANY_1.2 Job Title InformationTechnology Support Job Type Full-time Rome, NY 13441 US (Primary) Category Information Systems Job Description
MINIMUM QUALIFICATIONS
Education:
High School Diploma or Equivalent.
Training and Experience:
A minimum of 3 to 5 years of experience with installing and upgrading network infrastructure, software, security patches, and equipment via the use of management tools, i.e., Windows Server Update Services (WSUS), System Center Configuration Manager (SCCM) and Active Directory Users and Computers (ADUC). Must be compliant with Department of Defense (DoD) Directive 8410 "Information Assurance Training (IAT), Certification, and Workforce Management,"
Computer Skills:
IAT Level II requirements to obtain privileged network access.
Security Clearance:
Must possess and maintain a Secret security clearance.
DUTIES AND RESPONSIBILITIES
Full ownership responsibilities of the resolution process from the initial contact with the User to resolution of the Incident, Problem or Service Request.
Assume responsibility for Incident, Problem and Service Request resolution regardless of the party performing the work, i.e., if the work is performed by an organization external to the Service Desk (SD), the SD is still responsible for tracking and documenting the resolution process.
Support projects associated with making incremental changes to the operational artifacts in response to governance, industry, or customer requirements.
Follow-up on resolved tickets to check quality, get user concurrence of ticket closure, and to report customer satisfaction.
Work with operational and other teams to ensure final summary, review, analysis, resolution, and lessons learned are documented in Incident Reports for all major incidents and unplanned service outages and submitted in writing to EADS management and the COR no later than seven days of the event or issue.
Establish and maintain data in the EADS error tracking database daily; document workarounds and generate known error sub-processes to facilitate quicker diagnosis and resolution for future incidents.
Engage in 100% of Service Desk calls, Incidents and Services workflows, processes, and queues to immediately identify, prioritize and address performance issues that will impact the delivery of services to Users.
Ensure 100% non-IT requests are properly routed to appropriate support organizations.
Support projects associated with making changes to the operational artifacts in response to governance, industry, or customer requirements.
Provide account sponsorship to initiate new user documentation, training, access, and orientation processes.
Review user paperwork to 100% accuracy and submit to EADS CFP for creation within 48 hours of initiation of new user documentation.
Provide a full range of hands-on IT-related support functions.
Responsible for on-site support of computing devices (desktops, laptops, printers, etc.) and associated software.
Configure, install, and troubleshoot approved laptops, desktops, printers, network- connected copiers, scanners, and other office IT equipment.
Configure, install, and troubleshoot approved software elements including the operating system (OS). IAW government regulations.
Maintain and upgrade software elements, including the OS. IAW government regulations.
Troubleshoot software and hardware issues.
Troubleshoot configuration problems.
Assist users with application usage questions and concerns.
Escalate hardware repair/replacement issues to EADS representatives within 12 hours, if applicable.
Report to the EADS representative weekly, as specified by the government, on all performance expectations.
Provide first-look capability for cryptographic equipment items. Contractor shall be able to perform operator functions on data encryption devices to include several models of KG and KIV units and secure voice systems to include STE, vIPer, DRSN, SVoIP and ECVoIP devices.
Perform first-look maintenance activities on information systems. If unable to correct computer or network problems, coordinate with the help desk for further assistance. Support Air Defense System Integrator (ADSI), Joint Range Extension (JRE), Global Command & Control Systems, BCS-F and CBC2 systems and other mission systems as required.
Provide user support and first-look capability for the A/V and Secure Video Teleconferencing Capacity (VTC) systems at EADS.
Maintain, update, and create draft technical documentation, policies, and procedures for ensuring continuity of knowledge and operations.
Capability to interact with Senior Leadership (Colonel/Civilian Equivalent - Lieutenant General)
Meet these performance expectations:
Route and/or assign trouble tickets within 2 hours the next business day.
Complete assigned incident tickets no later than 15 days after creation.
Escalate, within 24 hours, all tickets that will breach 15 days from creation.
Ensure no more than 15% of all incident tickets in the backlog are more than 30 days old unless coordinated and approved by the Government.
Able to resolve 50% of issues during the initial engagement with users.
Follow-up with users within 72 hours of issue closure.
Perform other incidental or administrative duties as required and assigned.
Annual salary range is 70k to 71K starting out, including health and welfare.
SUPERVISORY/MANAGEMENT RESPONSIBLITY
None
$37k-61k yearly est. 2d ago
VoIP Network Analyst
Teksystems 4.4
Information technology manager job in New York, NY
This company is looking for a Cisco Contact Center Support Analyst. The position will report to the Associate Director of Unified Communication Engineering, the Cisco Contact Center Engineer will support engineering initiatives for the contact center express (UCCX) services. This analyst will work on a team of about 10 between the UC engineering and contact center team.
They will provide comprehensive operations support and analysis for our enterprise contact center and collaboration infrastructure. The role involves resolving technical issues related to Unified Communications and Contact Center functionality, including call routing, agent logins, IVR menus, recordings, and system performance in a complex environment. This person should be able to:
* Manage and resolve UC and Contact Center incidents, service requests, tasks, and change management tickets to ensure user satisfaction and optimal system performance.
* Respond to and resolve technical issues escalated to problem tickets regarding UC and Contact Center functionality.
* Diagnose user and technical problems by analyzing system logs, network traces, and configuration settings to identify root causes and implement solutions.
* Perform routine maintenance tasks like updating system configurations, managing user access, adjusting call routing rules, and modifying agent schedules based on business requirements.
* Monitor system health actively through dashboards and alerts, identifying potential issues and taking corrective actions to prevent service disruptions.
* Generate reports on key performance indicators (KPIs) such as the volume of UC and Call Center tickets, the frequency of recurring issues, the nature of customer requests, and system availability to identify trends and opportunities for improvement.
* Collaborate with customers to understand their needs, provide technical guidance on best practices for utilizing Contact Center features, and address customer concerns.
* Assist with integrating Contact Center with other systems, such as CRM, workforce management, and authentication platforms, ensuring seamless data flow and functionality.
The candidate will manage and support our Cisco Packaged Contact Center Enterprise (PCCE) and Contact Center Express (UCCX) environments. This includes everything from day-to-day operations and technical support to project analysis and implementation. Manage day-to-day operations of PCCE/UCCX, including user and script modifications. Offer technical support for PCCE/UCCX, addressing issues, requests, and questions. Handle deployment, integration, and testing during contact center migrations. Troubleshoot PCCE/UCCX issues effectively. Debug and troubleshoot quality monitoring systems, potentially involving Calabrio Cloud QM & WallboardFX. Assist in project analysis, implementation, and ongoing support for PCCE and UCCX.
Contribute to internal technical projects as needed. Facilitate knowledge transfer within the team and to other departments. Perform other job-related duties as assigned.
* Must be a self-motivated individual who can work in a fast-paced, dynamic environment and a strong desire to learn and succeed.
* Experience managing and maintaining complex systems, including user access control and security measures with Cisco Call Manager, Cisco Contact Center Enterprise, Webex, Verint, Calabrio, or similar platforms.
* Between UC and Contact Center, the team is about 10.
* We are streamlining Operations, Implementation and Engineering. We have more Engineers on the team, and need a few operations team members to support the business.
* Need a Operational Support resource with ample knowledge to manage customers (Communication/Troubleshooting/Ticket Mgmt.), and escalating to Engineering SMEs as needed. (details in the job description)
* Supporting all internal users who use our contact center and UC platforms.
* Tier 1,2, before passing to Engineering
*Skills*
Cisco, UCCX, Voip, Contact Center, SIP, TCP/IP, Telephony, Customer service, Cloud, Call center, Troubleshooting
*Additional Skills & Qualifications*
This person should have strong problem solving and analytic skills to isolate problems, recommend solutions and implementation of solutions. Will work closely with business partners on telephony related projects and initiatives.
Provide knowledge transfer to peer engineering teammates. Must have excellent written and verbal communication skills. Excellent computer skills in Word, Excel, Presentation, Project and Visio. Excellent people skills with the ability to handle difficult personnel situations. Ability to establish and define automated system installation/configuration procedures. Ability to create System Run Books, defining day-to-day support, maintenance, troubleshooting knowledgebase of the infrastructure. Excellent analytical skills and the ability to apply them towards the investigation of existing installations. Ability to establish performance models and validation techniques. Must be able to communicate effectively with technical and non-technical audiences. Should have an understanding of current industry trends and their advantages with the ability to right fit into an existing environment. Experience in a large enterprise contact center environment. Must be a self-starter with the ability to work independently and in a collaborative team environment.
* Must be a self-motivated individual who can work in a fast-paced, dynamic environment and a strong desire to learn and succeed.
* Experience managing and maintaining complex systems, including user access control and security measures with Cisco Call Manager, Cisco Contact Center Enterprise, Webex, Verint, Calabrio, or similar platforms.
Should have a Bachelor's degree at least.
*Job Type & Location*
This is a Contract position based out of New York, NY.
*Pay and Benefits*The pay range for this position is $40.00 - $50.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*This is a hybrid position in New York,NY.
*Application Deadline*This position is anticipated to close on Jan 28, 2026.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
$40-50 hourly 2d ago
Sr Network Analyst - NMC
Lightpath 3.3
Information technology manager job in Bethpage, NY
Sr Network Analyst - NMC Job ID: 554165577
Lightpath is one of the largest competitive local exchange carriers in the tri-state area. Weown and operate our infrastructure "from the ground up" by deploying over 20,000 route miles connecting 13,500 on-net/LIT buildings. With a strong portfolio of cutting edge solutions for Internet, WAN, Voice, SD-WAN, Security & Cloud services, we enable Enterprise customers of all sizes the ability to react to new challenges while developing best practices for the future. With Lightpath's continued focus on network excellence and a "customer first" service commitment, we are building a workforce of the best talent that will meet the needs of our customers and reflect the diverse communities we serve.
Summary
Under the direction of the NMC Manager, the Senior Network Analyst - NMC will be responsible for the support of the Lightpath Network and all customers. The NMC directs and actively coordinates all testing, maintenance, and repair functions for all products and services, while monitoring all network elements within the Lightpath footprint.
This role has a strong focus on data platform and product support, including troubleshooting and operational support across Layer 2 and Layer 3 switching technologies, as well as LAN networks that interface with Lightpath services. Utilizing Network Management Systems, candidates will engage other LP teams as needed to test, diagnose, and fault isolate issues to restore service quickly and ensure network resilience.
Responsibilities
Monitor and respond to network-related events across transport, data, and customer service platforms.
Conduct monitoring and intrusive testing for all products and managed services, including Ethernet, VPN, ELAN, and IP services.
Open and track trouble tickets, performing initial analysis and triage for customer-reported service issues; resolve directly when possible or escalate to higher-tier support teams.
Manage and support trouble tickets using ticketing and engineering databases to ensure accurate documentation and timely resolution.
Apply strong technical proficiency in Layer 1, 2, and 3 networking, with emphasis on Ethernet switching (VLANs, STP, trunking, port-channeling) and routed networks (OSPF, BGP, VRFs).
Troubleshoot LAN handoffs, including port-level analysis, VLAN tagging, and subnet/IP addressing.
Serve as liaison with end-users, managers, and technical teams to communicate status updates until resolution is achieved.
Interface daily with Field Service, Engineering, Customer Care, Product, and Change Management teams to coordinate testing, dispatches, and repairs.
Ensure performance metrics and goals are achieved for network availability and MTTR.
Participate in scheduled maintenance windows and change management activities as required.
Ability to work flexible hours in a 24x7 environment, including evenings, weekends, holidays, overtime, and on-call rotations.
Qualifications and Certifications
Minimum 2 years of NOC and/or Network Engineering experience required.
Bachelor's degree in Networking, Telecommunications, Computer Science, or equivalent experience preferred.
Certified Cisco Network Associate (CCNA) or Professional (CCNP) strongly preferred.
Hands-on experience with DWDM, Ethernet, Layer 2/3 switching, and routing technologies.
Strong working knowledge to support intelligent transport and managed service solutions forE-Line, V-Line, E-LAN, VPN, Internet Access, bundled services, and managed routers.
Familiarity with LAN protocols and troubleshooting methodologies (IP addressing, DHCP, DNS, VLAN design).
Experience using CLI across Cisco, Juniper, or Nokia devices.
Strong verbal and written communication skills, with proven ability to multitask and manage competing priorities.
Ability to collaborate, problem-solve, and use conflict resolution skills effectively.
Proficient with Microsoft Office and network monitoring tools.
Performance Standards
Maintain targeted network availability objectives of99.999%.
Meet or exceed "On-Net" MTTR= 4.0 hours objectives.
Achieve afirst call trouble management acknowledgement rate >95%.
Deliver strong customer experience by providing clear, proactive communication during incidents and maintenance.
Lightpath is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.
Lightpath collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.
This position is identified as being performed in/or reporting to company operations in New York State. The pay range at the time of posting in the specified locations is $70,000- $80,000/year. Pay ranges are supplied in compliance with New York State law. Pay is competitive and based on a number of job-related factors, including skills and experience.
$70k-80k yearly 4d ago
Data Center Manager
QED National 4.6
Information technology manager job in Islandia, NY
* Seeking an experienced Data Center Manager to lead and oversee mission-critical data center operations supporting a large public-sector organization's data modernization initiative. This role is responsible for ensuring the reliability, security, availability, and efficiency of data center infrastructure across multiple locations.
* The ideal candidate brings strong hands-on expertise in data center operations, infrastructure management, disaster recovery, and modernization planning. This position plays a key role in supporting the transition from siloed legacy systems to resilient, scalable, and sustainable data platforms, including integration with cloud technologies. The work directly supports data-driven decision-making that impacts public health outcomes.
Key Responsibilities:
* Oversee daily operations of data center environments, including servers, storage, networking, and power/cooling infrastructure.
* Ensure physical and operational security of data centers; manage access controls and maintain compliance with applicable standards and regulations.
* Develop and execute long-term data center strategies, including capacity planning, upgrades, virtualization, and cloud integration initiatives.
* Design, implement, and regularly test disaster recovery and business continuity plans to ensure high availability and minimal downtime.
* Monitor infrastructure performance, identify issues, and lead troubleshooting and remediation efforts.
* Conduct regular audits to ensure system reliability, efficiency, and compliance.
* Manage data center budgets, including capital and operational expenses.
* Coordinate with vendors, service providers, and contractors to deliver cost-effective, high-quality solutions.
* Support modernization efforts aligned with enterprise data strategy and cloud adoption initiatives.
Required Skills/Education:
* Bachelor's degree in Computer Science, InformationTechnology, or a related field.
* 5+ years of progressive experience in data center management supporting complex IT infrastructure.
* Strong knowledge of server hardware, operating systems, storage systems, and enterprise networking.
* Experience with network cabling, protocols, access controls, and infrastructure security.
* Understanding of data security principles, regulatory compliance, and disaster recovery best practices.
* Knowledge of power distribution systems, UPS, backup power, and cooling infrastructure.
* Proven experience managing IT projects, including budgeting, vendor management, and resource allocation.
* Strong leadership, communication, organizational, and problem-solving skills.
* Ability to collaborate effectively with cross-functional teams and diverse stakeholders.
About Seneca Resources
At Seneca Resources, we are more than just a staffing and consulting firm - we are a trusted career partner. With offices across the U.S. and clients ranging from Fortune 500 companies to government organizations, we provide opportunities that help professionals grow their careers while making an impact.
When you work with Seneca, you're choosing a company that invests in your success, celebrates your achievements, and connects you to meaningful work with leading organizations nationwide. We take the time to understand your goals and match you with roles that align with your skills and career path. Our consultants and contractors enjoy competitive pay, comprehensive health, dental, and vision coverage, 401(k) retirement plans, and the support of a dedicated team who will advocate for you every step of the way.
Seneca Resources is proud to be an Equal Opportunity Employer, committed to fostering a diverse and inclusive workplace where all qualified individuals are encouraged to apply.
$112k-162k yearly est. 31d ago
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