Information Technology Risk Manager
Information technology manager job in Chicago, IL
Winner of Built In's 2025 Best Places to Work in Chicago & Midsize Companies to Work For in Chicago
ABN AMRO Clearing USA LLC (AAC-USA) is a subsidiary of ABN AMRO Clearing Bank N.V. We are a global clearing firm that provides an integrated suite of financial services to professional trading participants in the global financial market.
The core service offering consists of clearing, execution, settlement, and stock borrowing and lending. AAC-USA has a Global Reach through direct and indirect clearing memberships to over 90 of the world's leading exchanges. Our international network provides comprehensive market access to exchange-listed instruments such as stocks, futures, and options. ABN AMRO Clearing USA LLC-Member FINRA, NFA, FIA and SIPC.
Team Overview:
The ABN AMRO Clearing Bank (AACB) Risk Management function has a global focus and is divided into three regional organizations: Europe, USA and Asia-Pacific. The AAC-USA Risk Management department ensures market surveillance and all market, credit, information & operational, and enterprise risks of AAC-USA are managed in line with the regulations and risk appetite. The department creates a culture and framework of risk awareness to achieve sustainable profitable growth while building and keeping the trust and confidence of all stakeholders (clients, regulators, shareholders).
Job Overview:
The Information Technology Risk Manager is an individual contributor who ensures the 2nd line of defense (2LoD) operational risk management of a Clearing business process or an operational risk type. Executing the Non-Financial Risk policies (including IT and Information Security) and enforcing Non-Financial Risk standards. Provides insight into operational risks, tests and reports on risk controls and implements measures to optimize controls and ensure that risks stay within AACB risk appetite. Serves as 2LoD representative for AAB, (external) auditors and regulators.
Job Responsibilities:
Support & collaborate with Global Information Risk Management Team
Execute, implement, and maintain information security control framework (based on NIST FS)
Perform testing activities to ensure effectiveness of the control framework
Perform analysis based on assessments/deep dives, tests, reviews to what extent the organization is compliant with the operational risk policies, legislation and regulations and offer relevant risk opinions
Challenge the business on their risk posture and maturity of risk mitigating actions
Position and represent AAC Information & Operational Risk Management (2LoD) to the business (1LoD) and AAB Audit (3LoD)
Ensure accuracy and completeness of reporting, compliance with laws and regulations, and timely remediation of deficiencies
Report periodically on the overall risk profile. update on key issues to central and local organization
Identify knownand emerging issues and analyzes developments that may influence the non-financial risk posture
Build and maintain stakeholder relationships to position Operational Risk Management as "trusted ally"
Develop and promote a risk-conscious culture, promoting transparent communication and reliable risk reporting/information
Play a vital role in providing understanding of the firm's risk profile and drive risk-based decision making by the Board
Basic Qualifications:
8+ years' experience with operational risk management at a financial institution operating in financial markets
Bachelor's degree in Economics, Finance, Business Administration, Statistics, Mathematics, or related field or equivalent level of knowledge
Knowledge of Information Security standards and regulations (NIST FS, ISO 27 001/2, ISF Standards of Good Practice, GDPR, DORA, MiFID, Basel II/III, Dodd-Frank, EMIR)
Knowledge of operational risk management and risk types (Business Continuity Risk, Identity and Access Risk, Information Security Risk, Data Risk, AI Risk, etc.)
Certification in Information Security Management (e.g. CISM, CISSP, CISA)
Preferred Qualifications:
Basic knowledge and/or experience working with clearing business processes (Clearing Derivatives, Special Products, Risk and Finance, Client Due Diligence and Regulation)
Experience working with external auditors, regulators, etc.
Annual base salary, not including discretionary bonus eligibility: $130,000+
Perks and Benefits:
As a global leader in financial services, we rely on our employees to deliver their best work for our clients. We invest in our employees by offering a host of benefits and perks.
Flexible hybrid work schedules (generally a minimum of three days per week onsite) with a one-time stipend to help improve hybrid working capabilities
Generous paid time off, sick days, market-based holiday schedule, sabbatical leave, parental/bonding leave plan and volunteer day off
Competitive health benefit offerings, including choice of medical plans through BCBS-IL, dental plan, vision and flexible spending accounts
Complimentary annual membership to One Medical, a dedicated EAP and a benefits concierge service
Employer paid benefits such as term life, AD&D and disability insurance
Robust 401(k) Plan with a generous match and vesting schedule
Annual learning stipend and tuition assistance program to help employees pursue additional education
Company-issued laptops and role dependent mobile stipend
Corporate Divvy memberships and pre-tax commuter benefits
Monthly wellness subsidy available to be used towards wellness and fitness activities
Regular, open communication including monthly Town Hall meetings with the Management Team
A matrixed, culture-based organization with collaborative teams that promote diversity, equity and inclusion
Weekly lunch credit, Free coffee & tea, fresh fruit and snacks, “bagel Wednesday” and monthly treats to celebrate workiversaries and birthdays
Employee-led committees to bring awareness and inclusive activities to our employees
Modern open office with a large kitchen/meeting gathering area - including foosball and ping pong tables
Private, well-equipped Mother's room
Office is conveniently located in the Chicago Loop Financial District - close to CTA and Metra
Well-maintained building (an architectural “masterpiece”) and a part of Chicago history - with a robust business center, gym, restaurants, café, game room and a shared rooftop terrace with green space
This information is intended as a summary of potential benefits only. Eligibility for the plans and programs listed here depends on the nature of employment, length of service and other factors. Actual coverage is governed by supporting summary plan descriptions and related policies.
ABN AMRO Clearing USA (AAC-USA) is proud to be an equal opportunity employer. AAC-USA celebrates diversity and does not discriminate on the basis of actual or perceived race; creed; color; religion; alienage or national origin; ancestry; citizenship status; age; disability or handicap; sex; marital status; veteran status; sexual orientation; status as a survivor of domestic violence, sex offenses, or stalking; genetic predisposition or carrier status; gender identity or expression; or any other characteristic protected by applicable federal, state or local laws.
We cultivate a culture of inclusion for all employees that respects individual strengths, views and experiences. This enables us to be a better and stronger team - one that makes better decisions and delivers better business results. AAC-USA participates in the E-Verify program in the US.
Notice and Disclaimer to External Recruitment Agencies:
External recruitment agencies must have a signed agreement with ABN AMRO Clearing USA, LLC (“AAC-USA”) prior to submitting a resume to fill a vacancy. In addition, a recruitment agency may only submit a resume when invited in writing by an AAC-USA Talent Acquisition Specialist to join the search to fill a specific vacancy. Any resume or other candidate information sent to AAC-USA not in accordance with the foregoing procedure will be considered exclusive property of AAC-USA, with respect to which no placement fee will be due, owing or paid to the sender.
Information Technology Manager
Information technology manager job in Arlington Heights, IL
Exact compensation may vary based on several factors, including skills, experience, and education.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
Must-Have Requirements:
Niagara Certification: Demonstrated experience and certification in Niagara systems, with the ability to integrate and troubleshoot BAS controls as they relate to HVAC.
IT Infrastructure Knowledge: Strong understanding of web services, cloud-based applications, routers, switches, virtual machines, redundant servers, and general IT networking concepts.
Cybersecurity Awareness: Familiarity with cybersecurity best practices and the ability to communicate with IT departments to set up secure networks.
Training & Communication Skills: Ability to train customers and internal teams on new technologies, and to translate complex technical concepts into accessible information for various audiences.
Problem-Solving Mindset: Sees challenges as puzzles to solve, with a passion for improving building efficiency and performance.
Self-Starter: Able to work independently, get up to speed quickly (within three months), and take initiative in a dynamic environment.
Location & Travel: Based in Arlington Heights, with limited travel (primarily for training, trade shows, or customer visits within WI, IL, MO, and occasional trips to Kansas City).
NICE TO HAVE SKILLS AND EXPERIENCE
Exposure to commercial building controls, HVAC, or related fields, and an understanding of the unique needs of building engineers, management companies, and owners.
Interest in both the mechanical and IT sides of building systems, with a “big picture” perspective on how technology can drive business value.
JOB DESCRIPTION
The Technology Leader will play a pivotal role in bridging the gap between traditional building automation systems (BAS) and modern IT infrastructure for a company specializing in packaging controls for commercial spaces. This position is based in Arlington Heights and focuses on integrating web-based control systems, ensuring cybersecurity, and supporting eight physical locations. The ideal candidate will be responsible for communicating with IT personnel, training customers, and driving the adoption of new technologies that enhance building efficiency and performance. This is an opportunity to join a forward-thinking team, working with industry-leading technologies like Niagara, and to make a tangible impact on building operations and customer satisfaction.
Information Technology Manager
Information technology manager job in Chicago, IL
Top International law firm seeks an IT Manager.
Managing helpdesk/desktop support team
Managing AV team
ITIL
Must have prior supervisory experience
Professional services experience required
Salary ranges from $120-163K.
This is a hybrid role
Information Technology Support Manager
Information technology manager job in Oak Brook, IL
Collegis Education is a marketing and technology education solutions company that offers industry-leading services for colleges and universities of every size in every sector. Using a proactive and data-driven approach, Collegis Education empowers institutions to make a broader impact by providing insights that help grow enrollments, improve student outcomes and optimize expenses. With several decades of experience working within the higher education industry, the team at Collegis Education was founded within the walls of a college and expanded to help change more lives through education. Currently, the infrastructures established by Collegis Education support more than 40,000 students nationwide. For more information about Collegis Education, please visit **************************
Position Summary:
Collegis provides IT management services to colleges and universities across the United States. We are seeking an IT manager to lead multi-site end-user support delivery for up to six partner institutions. This role manages up to six site leaders (IT Support Specialist Supervisors) and provides leadership direction, standards, and operational oversight for local IT Support Specialists (“ITSS”) at supported schools. The role includes overseeing service-level delivery and quality, as well as the operating budget and functional performance. The IT Support Specialists teams provide local support for end-user systems, classroom technologies, including audio-video, remote hands for servers, networking, voice, and application support teams.
This role is leadership-forward and outcomes-driven. The ITSS Manager owns service delivery performance-customer satisfaction, SLA attainment, escalation leadership, consistent execution across campuses, and continuous improvement. The ITSS Manager sets expectations, coaches leaders, and ensures the right staffing, skills, processes, and tools are in place. The role partners closely with infrastructure, networking, voice, and application support teams to coordinate efficient dispatch, remote-hands coverage, and timely resolution for complex issues.
Primary Responsibilities, Essential Functions and Requirements:
Lead, organize, and oversee the operations of the IT Support Specialist (ITSS) teams to ensure a consistent, high-quality customer experience across supported schools.
Own service performance and accountability via metrics (e.g., customer satisfaction, productivity, ticket quality, cycle time, and closure times); use data to drive actions and results.
Coach, develop, and enable ITSS Supervisors and teams through clear expectations, regular feedback, career development, and training plans; build a culture of ownership and service excellence.
Deliver to service-level targets governed by SLAs and contracts by proactively adjusting staffing, schedules, skills, processes, and workflows; partner with other teams to reduce repeat issues and improve outcomes.
Serve as an escalation and stakeholder leader in collaboration with vCIOs and Partner Managers; run effective incident communications, set expectations, and maintain trusted relationships with campus leadership.
Manage operating expenses for the function; forecast, track, and control spend while ensuring the service is resourced appropriately and delivered efficiently.
Drive operational excellence and continuous improvement: standardize service practices across sites, maintain playbooks, improve knowledge management, and implement quality assurance to improve consistency.
Ensure support tools and workflows enable efficient service delivery (ITSM, workflow management, ticket triage, and related technologies) in partnership with tool owners; identify gaps and champion improvements.
Lead process adoption and change management for new or improved support processes and enablement initiatives; recommend technology investments that improve experience and efficiency.
Expand and improve end-user self-service and knowledge content to reduce avoidable contacts and improve first-contact/first-resolution outcomes.
Collaborate with other technology and support teams to identify root causes and resolve recurring issues through problem management practices.
Communicate and escalate risks, trends, and service-impacting issues to leadership; provide concise, executive-ready updates and mitigation plans.
Use sound judgment and critical thinking to make timely management decisions; balance customer impact, risk, and service commitments.
Plan, prioritize, delegate, and oversee the quality of work across sites; ensure consistent standards, documentation, and follow-through.
Hire and retain top talent; manage performance, including recognition and corrective action when needed; build a high-performing, accountable team.
Manage end-user communications for service-impacting activities; ensure messaging is clear, timely, and appropriate for the audience.
Model professionalism and calm, effective leadership-especially during escalations and incidents; represent Collegis well with internal and campus stakeholders.
Enforce information security policies and operational controls; ensure teams follow the right handling, escalation, and reporting practices for sensitive data.
Reduce risk of misuse of information assets by ensuring teams follow asset controls and security requirements, and by coordinating with appropriate teams on patch/compliance processes that support services delivered.
Travel to supported schools as needed (typically up to 20%).
Participate in an after-hours escalation rotation for major incidents and critical campus needs; act as an escalation leader when on-call.
Requirements
Experience and Qualifications:
10+ years of experience in information technology, including 5+ years leading end-user support / helpdesk operations (multi-site, distributed, or enterprise environments preferred). Experience leading leaders/managers strongly preferred.
Strong understanding of IT service delivery and customer service best practices; ability to translate service goals into measurable execution.
Demonstrated people-leadership strength: coaching, performance management, hiring, development planning, and building accountable, high-performing teams.
Financial management skills to manage an operating budget, staffing plans, and service efficiency initiatives.
Ability to perform in an agile, fast-paced environment and lead through ambiguity, change, and competing priorities.
Ability to collaborate with technology and business leaders and present ideas in a user-friendly, non-technical manner.
Excellent written and verbal communication; able to communicate effectively with campus leadership, vCIO partners, and Collegis leadership, including during escalations and incidents.
Availability for occasional evening/weekend support for critical incidents and escalation leadership.
Education, Certifications and Licensures:
Bachelor's degree or equivalent experience required. ITIL/HDI and/or leadership development training preferred.
Beware of scams: Please note that all inquiries regarding Collegis Education job postings will come from an email domain ********************** *************************, or alternatively through LinkedIn.
Collegis Education is committed to the policy that all persons shall have equal access to its programs, facilities, and employment without regard to race, color, creed, religion, national origin, sex, age, marital status, disability, public assistance status, veteran status, or sexual orientation.
Information Technology Manager
Information technology manager job in Fox Lake, IL
On behalf of our client, Executive Search Partners is seeking an IT Applications Manager with shop floor support experience for a mid-sized manufacturing company based in the northern Illinois area. The Manager will report to the top IT person in the company and will be responsible for a team of up to 20 people.
Qualifications:
Required:
Bachelor's degree in IT, Software Engineering, or related field (or equivalent experience).
7-10 years in software development or application management.
3-5 years managing teams of 15-25+ IT professionals.
Experience with .NET, JavaScript, ERP systems (preferably JD Edwards), agile development, and secure coding practices.
Experience managing data science teams, including analytics, machine learning, and data governance.
Experience with shop floor systems (IoT, SCADA
Preferred:
Experience with DevOps, CI/CD pipelines, automated testing, and enterprise architecture.
Experience using AI development tools to improve productivity in ERP and custom software environments.
An excellent compensation package includes profit sharing and annual increasing bonuses plus excellent benefits.
Information Technology Manager
Information technology manager job in Joliet, IL
Berkot's Super Foods is seeking an Information Technology (IT) Manager at our corporate location. The candidate will be responsible for leading and supporting the technology infrastructure, systems, and services that drive store operations across the grocery chain. This role oversees IT staff, manages daily operations, ensures system reliability, and partners with business leaders to implement technology solutions that enhance productivity, customer experience, and overall operational efficiency.
Responsibilities
Oversee the daily operation and maintenance of store-level and corporate IT systems, including POS, network infrastructure, handheld devices, back-office systems, and security solutions.
Ensure system availability, reliability, and performance across all store locations.
Oversee help desk operations and provide escalation support for complex issues.
Manage servers, networks, hardware, software, and cloud-based systems to ensure stability and security.
Coordinate installation, configuration, upgrades, and maintenance of critical systems.
Monitor system performance, troubleshoot failures, and implement proactive solutions.
Ensure compliance with cybersecurity policies, PCI requirements, data protection regulations, and internal security practices.
Collaborate with cross-functional teams to identify business needs and translate them into scalable technology solutions.
Qualifications
Bachelor's degree in Information Technology, Computer Science, or related field strongly preferred.
5+ years of IT experience, with at least 2 years in a supervisory or management role preferred.
Retail or grocery industry experience strongly preferred, especially with POS or store operations systems.
Working knowledge of security, incident reporting software, and basic retail systems.
Proven leadership and project management abilities.
Excellent problem-solving, communication, and organizational skills.
Ability to manage multiple priorities in a fast-paced environment.
Ability to travel to store locations as needed.
Job Type: Full-time
Work Location: In person
Benefits:
401(k)
401(k) matching
Dental insurance
Vision insurance
Health insurance
Life insurance
Paid time off
Lead IT Planning & Analytics Specialist Apptio AWS
Information technology manager job in Chicago, IL
***We are unable to sponsor for this permanent full-time role***
is bonus eligible***
Prestigious Financial Institution is currently seeking a Lead IT Planning & Analytics Specialist with strong Apptio and AWS experience. Candidate will be responsible for measuring and monitoring the performance of the public cloud investments as well as maturing the IT Cost Transparency module in Apptio. This role ensures the efficient and cost-effective use of cloud resources by implementing cost management frameworks to support organizational objectives.
Responsibilities:
Prepare and analyze public cloud forecasts and budgets. Monitor and analyze public cloud financial performance and recommend strategies for optimization. Design, implement and monitor financial infrastructure metrics.
Apply the FinOps framework to maximize the business value of the public cloud with coordination across business, engineering, and finance teams. Partner cross-functionally to plan and execute cloud optimization opportunities and comply with associated governance controls.
Design, configure, validate, and maintain cloud transparency and total cost of ownership reporting.
Model complex business problems, discover business insights, and identify opportunities using mining and visualization techniques
Participates in review process to ensure overall budget/forecast consolidation and rationalization.
Perform other duties as assigned
Qualifications:
Previous work experience in FinOps required with a strong background in Technology Business Management or IT Finance.
Experience modeling cloud service costs required
Experience financially modeling IT expenses such as application total cost of ownership (TCO) and business capability TCO. Preferred cost modeling experience would include data centers, network, end user compute, storage, virtual environments, application development, and IT operations.
Highly motivated individual that assumes ownership of their projects. Ability to provide solutions that meet the business objectives and deliver on time, on budget, with a high degree of quality
Ability to work efficiently and effectively with multiple levels of management and staff across the organization
Previous work experience in a highly regulated, capital markets company preferred
Technical Skills
Experience with Apptio One, Cloudability, CloudHealth, AWS Cost Explorer, AWS QuickSight, or detailed IT cost models required
Strong data transformation skills using MS Excel required
Expert with numbers, advanced analytical skills
Strong analytical, problem solving and troubleshooting skills with the ability to exercise mature judgment.
Ability to use mining and visualization techniques to spotlight insights and opportunities
Strong communication and presentation skills required
Certifications
FinOps Certification, AWS Certified Cloud Practitioner, or other cloud certifications preferred
Certified TBM Executive (CTBME), Recognized TBMA (RTBMA), Elite TBMA (ETBMA) a plus
Education and Background
Bachelor's Degree in Information Systems, Business Management, Finance, or related field
MBA or related graduate level course work a plus]
Minimum of 8 years of relevant work experience
IT Infrastructure and Network Administrator - Chemical Manufacturer (34786)
Information technology manager job in Itasca, IL
An international chemical manufacturing and solutions company in the Itasca, IL area is looking for an IT Infrastructure and Network Administrator who responsible for designing and implementing the company's IT infrastructure systems as well as network management.
IT Infrastructure and Network Administrator Responsibilities:
- Design, implement and maintain core IT infrastructure systems
- Write scripts to automate processes
- Monitor overall IT systems to ensure high performance and stability
- Maintain and improve backup systems
- Maintain and monitor network security and seek for an improvements
-Responsible for assisting help desk responsibilities as well as perform system updates,
- Ensure systems meet security requirements
- Design and develop communication systems
- Provide technical support for hardware and software issues
IT Infrastructure and Network Administrator Requirements:
- Bachelor's degree in Information Technology, Computer Science or Business
- At least 3 years of experience with IT infrastructure
- At least 3 years of experience with M365, Entra ID
- At least 3 years of experience with network work support
- Experience with tier 1,2 helpdesk
- Experience with Jira ticket is a plus
- Ability to travel up to 10 percent to MI and CA
- Strong communication and organizational skills
- This position includes manufacturing and office work environment. While performing the duties of this job you may be required to intermittently sit, stand, walk, lift up to 25 pounds, lift in excess of 25 pounds with a lift assist, climb stairs, use hands to handle or feel parts/equipment, reach with hands and arms, stoop, kneel, crouch, bend at the waist, talk and hear. You may also be required to use close vision, distance vision, color vision, depth perception, and peripheral vision.
Activ8 Recruitment & Solutions / Renaissance Resources Inc. has been a trusted leader in North American recruiting for Japanese businesses for over 25 years. We specialize in connecting top talent with companies in the Automotive, Electronics, Food & Beverage, Logistics, Manufacturing, Oil & Gas, Banking & Finance, and Entertainment industries. Our client-focused approach ensures that we understand your unique needs, whether you're a company seeking skilled professionals or a candidate looking for the right career opportunity. By working closely with each individual, we provide tailored solutions that drive success.
We screen ALL Candidates to verify the validity of each applicant's provided information. Upon submitting your resume, we will contact only those candidates that we deem qualified for our client. If we do not contact you, we do not see the fit for the position. If we are unable to reach you in a reasonable timeframe, you will be eliminated from the pool of potential candidates.
We prioritize direct applicants; third-party resumes may not be reviewed.
Information Technology Administrator
Information technology manager job in Chicago, IL
Job Title: IT Admin
Contract
Job Description: Provisioning lifecycle processes, user account lifecycle processes, reconciliation, certification,
provisioning, and de-provisioning processes.
Drive requirement gathering, gap analysis sessions
Work with IAM Architects & application business teams to analyze/refine requirements for application
on-boarding
Domain Knowledge - Identity and Access Management
Create, review and maintain department documentation to ensure it reflects current policies and
procedures
Responsible for provisioning system access. This includes insuring logical data
Security compliance, which is granting system access and decommissioning of
system access.
Oversight, support and daily administration of applications access. User on/off boarding. This role will
administer system access, perform various audit functions, and Support of Technology Infrastructure
projects.
Track and complete IAM-related requests/issues via ticket system. Ensure that appropriate approvals
are in place, and provide guidance to approvers as needed, prior to taking action on tickets
Work collaboratively with internal and external stakeholders.
Perform system user provisioning maintenance for new employees, transfers, name changes,
authority changes and terminations as they apply to core, networking, and Audit standards;
All other duties as assigned (note: essential functions and responsibilities may change or new ones
may be assigned at any time with or without notice).
Administer ticket Management via Service Now and adhering to the service level agreement (SLA)
Thanks,
Vikas.
************************
Information Technology System Administrator
Information technology manager job in Oak Brook, IL
Title: IT System Admin
Industry: Construction
Salary: 30-38hrW2
Duration: 12 + month contract
Skills: Sys admin exp, onprem and cloud based support exp, Microsoft exp
Like to have skills: Microsoft cloud/on-prem, Azure, Intune, VMware, Veeam, Jira, Autodesk, Salesforce, Meraki, SQL
Overview: Collaborate with internal teams across construction operations, finance, and project management. Assist with cloud migrations, upgrades, and modernization projects. Document infrastructure details, processes, and policies.
IT System Administrator - Onsite at DC - 2nd Shift - Joliet, IL
Information technology manager job in Joliet, IL
The IT Systems Administrator may be required to perform duties that include elevated privileges. As a trusted custodian to the Company's sensitive information and/or systems you will be expected to maintain professional conduct and protect the confidentiality of any information to which you may have access. You will be expected to commit yourself to the highest standards of moral and business ethics.
Essential Duties and Responsibilities
Support a 2 million square foot warehouse environment
Configure/Troubleshoot desktop issues and applications
Assist staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment, thin clients, and software within established standards and guidelines
Configure/Troubleshoot handheld scanners, Access Points, and warehouse networking
Cable/Replace any failed hardware for warehouse wireless support mounted at 30 feet and higher utilizing a scissor lift or fork lift
Provide a point of escalation and support to the Technical Infrastructure Group
Participate in weekend, night, and alternate shift maintenance activities, as required
Perform general system administration duties in a Windows Active Directory environment
Support, maintain and administer third party applications
Produce appropriate documentation for application deployment, configuration, and related processes
Participate in disaster recovery planning, testing and response
Perform routine preventative maintenance on all hardware on a routine and scheduled basis
Perform network troubleshooting to isolate and diagnose common network problems
Non-Essential Duties and Responsibilities
Enforce change management and compliance processes
Work as a technical resource on assigned projects
Independent analysis, communication, and problem solving
Position is expansive and additional responsibilities can be added
Additional duties as assigned by manager
Job Qualifications - Education and Experience
Excellent customer service and telephone skills, and experience in a professional service environment, with responsibility for supporting multiple applications and network environments
College degree preferred but not required.
Minimum of 3 years working experience in a warehouse environment preferred
Must have a minimum of 3 years working experience and intimate proficiency with Microsoft Technologies, IBM AIX and UNIX
Must have a minimum of 3 years working experience with Active Directory administration and troubleshooting
Must have experience supporting mobile email devices such as Blackberry, iPhone (and other, similar technologies)
Sound working knowledge of Internet/Intranet technologies including security features Sound working knowledge of network infrastructure and operations, including switching, routing, Ethernet, TCP/IP
Working knowledge of remote access technology such as VPN or VM View
Proficient and familiar with MS Office Professional Suite including the ability to fluently use Microsoft Word, Excel and PowerPoint
Must have Good verbal and written communications skills
Self-motivated and directed
Must have very strong problem solving skills
Physical Requirements
General office environment requiring ability to:
stand, walk, sit for extended periods of time
speak and listen to others in person and over the phone
use keyboard and read from computer screen and reports
lift up to 15 lbs.
Safety
The candidate must be able to perform this job safely in accordance with standard operating procedures and good manufacturing practices, without endangering the health or safety of self or others.
Supervisory Responsibility
None
Sr. Technical Release Manager
Information technology manager job in Chicago, IL
We are seeking a Senior IT Release Manager with deep expertise in Digital Product Releases (DPR), specifically within ServiceNow environments, to lead and evolve our enterprise-wide release management strategy. This role is ideal for a seasoned consultant who has successfully delivered companywide release management programs from inception to execution, and who thrives in large-scale, complex technology environments.
Key Responsibilities:
Lead the design, planning, and implementation of a future-state Release Management Framework across the enterprise.
Serve as the Subject Matter Expert (SME) for Release Management, guiding teams and leadership on best practices and scalable solutions.
Manage and coordinate releases across initiatives involving 500+ team members, ensuring alignment, traceability, and defect tracking throughout the SDLC.
Collaborate with cross-functional teams in Agile, Waterfall, and hybrid environments, maintaining flexibility and adaptability in approach.
Drive continuous improvement in release processes, tools, and governance, with a focus on ServiceNow DPR capabilities.
Ensure robust documentation and traceability of releases, including planning artifacts, defect logs, and audit trails.
Partner with PMO, QA, DevOps, and engineering teams to ensure seamless integration of release activities into broader delivery pipelines.
Contribute to the development of job aids, process documentation, and tooling strategies to support future training and onboarding (though training is not a core responsibility).
Required Qualifications:
Proven experience delivering enterprise-wide Release Management programs from start to finish.
Demonstrated expertise in ServiceNow Digital Product Releases and related tooling.
Strong understanding of SDLC, traceability, and defect tracking methodologies.
Experience managing releases across large-scale initiatives (500+ contributors).
Ability to articulate and demonstrate personal contributions to Release Management strategy and execution.
Comfortable navigating Agile, Waterfall, and hybrid environments without rigidity.
Excellent communication and stakeholder management skills.
Preferred Qualifications:
Experience in building Release Management frameworks from the ground up.
Familiarity with enterprise IT governance and compliance standards.
Consulting background with a focus on technology transformation and delivery.
IT Support Technician - Tier 1 - JAMF Pro
Information technology manager job in Lemont, IL
Objectives
Provide technical support for computer systems and users.
4.0 Tasks and Delivery
Responsible for assisting users with the account signup, renewal, and reactivation process for access to resources.
Responsible for providing technical support for usage of mac OS and Windows OS computers.
Responsible for maintaining mac OS computer record enrollments in Apple Business Manager and JAMF Pro.
Responsible for providing access to projects, groups, mailing lists, and Slack.
Responsible for debugging issues with multi-factor authentication setup.
Responsible for Improving existing helpdesk service processes where applicable.
*
Responsible for tier-1 point of contact for all user issues, reviewing each ticket and elevating priority by triaging queries to the appropriate SME groups.
Responsible for creating documentation related to getting started guides for account, project access, and usage of IT services.
Responsible for onboarding new users at the facility/directorate.
Responsible for assisting with user communication as appropriate.
Responsible for updating and tracking customer-reported issues from submission to resolution.
Responsible for the fulfillment of IT service catalog requests from customers
5.0 Required Knowledge, Skills, and Abilities
2 or more years of experience working in a technical support role provide Tier-1 or Tier-2 support
Bachelor's degree in Computer Science, Information Technology, or related field
Excellent interpersonal skills and ability to work effectively with a wide range of users and stakeholders
Strong verbal and written communication skills
Strong testing and troubleshooting skills to identify process bottlenecks
Self-starter and a team player
Hands-on knowledge using ticketing software (eg. ServiceNow)
Some experience working in UNIX/Linux environments
Some working knowledge of shell scripting or other coding experience
Senior Infrastructure Project Manager
Information technology manager job in Chicago, IL
Job Title: Senior Infrastructure Project Manager
Experience: 10+ Years
Skills: VMware, Hyper-V, AWS, Azure, GCP, ECS Storage, NAS Storage and Fluent in speaking Spanish and English.
Job Description :
We at Coforge are hiring Senior Infrastructure Project Manager with the following skill sets.
Responsibilities:
We are seeking a highly skilled and technically inclined Senior Project Manager with deep experience in infrastructure-heavy environments, including virtual machines (VMs), cloud platforms, and enterprise storage systems. The ideal candidate will lead cross-functional teams to deliver complex infrastructure projects, ensuring alignment with business goals, timelines, and budgets.
Lead end-to-end project management for infrastructure initiatives including VM deployments, cloud migrations, and storage upgrades.
Collaborate with engineering, operations, and security teams to define project scope, deliverables, and success metrics.
Manage project timelines, budgets, risks, and stakeholder communications.
Oversee implementation and integration of ECS (Elastic Cloud Storage), NAS (Network Attached Storage), and other enterprise storage solutions.
Ensure compliance with IT governance, security standards, and data protection policies.
Drive continuous improvement in project delivery methodologies and infrastructure processes.
Technical Experience Required:
Strong understanding of virtualization technologies (VMware, Hyper-V, etc.).
Hands-on experience with cloud platforms (AWS, Azure, GCP).
Expertise in ECS Storage, NAS Storage, and enterprise-grade storage architecture.
Familiarity with networking, data center operations, and disaster recovery planning.
Should be fluent in speaking Spanish and English.
Please send the updated resume to **************************
Information Technology Project Manager
Information technology manager job in Naperville, IL
Software Project Manager
Full Time role
Naperville, IL
About the Role
We're looking for a Software Project Manager who can lead multiple software development projects from concept to delivery while serving as a trusted partner to clients and cross-functional teams. This role requires a balance of technical understanding, strong communication, and strategic project leadership.
Key Responsibilities
Project Management & Delivery
Lead end-to-end software project execution from kickoff to post-launch support.
Define scope, timelines, and success metrics with engineering teams and clients.
Identify and mitigate risks throughout the development lifecycle.
Coordinate UAT, deployments, and go-live activities.
Facilitate retrospectives and drive continuous improvement.
Client Partnership
Serve as the primary contact for client communication and relationship management.
Conduct project status updates, expectation management, and client health checks.
Lead onboarding and kickoff processes for new client engagements.
Navigate complex stakeholder needs and resolve issues effectively.
Resource & Team Coordination
Manage resource allocation and utilization across multiple active projects.
Forecast capacity needs over 3-6-month planning windows.
Mentor team members on project processes and best practices.
Collaborate with Sales, Operations, and Finance on project planning and execution.
Financial & Operational Management
Track project budgets, timelines, and profitability.
Support estimation, scoping, and pricing discussions.
Ensure accurate time tracking, billing, and reconciliation.
Assist with pre-sales and technical discussions as needed.
Process & Quality Oversight
Maintain standardized project lifecycle processes and quality controls.
Manage documentation, project artifacts, and internal knowledge resources.
Ensure adherence to development and delivery standards.
Identify opportunities for operational improvement.
Qualifications
Required
Bachelor's degree in Project Management or a related field.
3+ years of experience managing multiple software development projects.
Strong understanding of SDLC and both Agile and Waterfall methodologies.
Excellent communication skills with technical and non-technical audiences.
Experience with project management tools such as Jira, ClickUp, Asana, or similar.
Proven record of delivering projects on time and within budget.
Ability to handle competing priorities in a fast-paced environment.
Preferred
Technical background or coding experience.
Experience managing maintenance or retainer-based client relationships.
PMP, Scrum Master, or similar certification.
Professional services or agency environment experience.
Experience in business analysis or requirements gathering.
Information Technology Infrastructure Manager
Information technology manager job in Glen Ellyn, IL
About the Company:
Heartland Paving Partners is a superregional, self-performing provider of commercial asphalt and concrete maintenance and repair services across the Upper Midwest and expanding into the Northeast. Committed to excellence and customer satisfaction, Heartland delivers high-quality solutions and fosters strong partnerships within the industry.
Job Description:
The Manager, IT Infrastructure will be responsible for the stability, security, and scalability of the company's IT environment, including networks, servers, cloud services, and end-user support. This role ensures business continuity through effective infrastructure planning, monitoring, and incident response, while leading a team of IT professionals and contractors.
Bachelor's degree in Information Technology, Computer Science, or related discipline.
7+ years of IT infrastructure management experience.
Strong knowledge of networking, cloud services (Azure/AWS), and cybersecurity.
Experience managing IT budgets and vendor contracts.
Excellent problem-solving and leadership skills.
Preferred Qualifications:
Relevant certifications (CCNP, MCSE, AWS/Azure Solutions Architect).
Experience in a multi-location, field-service or construction-related industry.
Familiarity with hybrid cloud environments.
Oversee network, server, and cloud infrastructure operations and security.
Develop and implement IT infrastructure strategies aligned with business goals.
Manage vendors and service providers for hardware, software, and telecommunications.
Ensure robust cybersecurity measures and disaster recovery plans.
Monitor system performance and implement improvements to optimize reliability.
Supervise IT support for regional offices and field operations.
Competitive salary
Health, dental, and vision insurance
Retirement plan with company match
Paid time off & holidays
Heartland Paving Partners is an organization committed to diversity and inclusion to drive our business results and create a better future every day for our diverse employees and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, protected veteran status, or any other characteristic protected by local, state, or federal law and will not be discriminated against on the basis of disability.
Service Delivery Manager
Information technology manager job in Chicago, IL
The Account Service Delivery Manager is responsible for managing and delivering high-quality services to clients while ensuring alignment with business objectives. This role involves overseeing end-to-end service delivery, maintaining strong client relationships, driving operational excellence, and ensuring customer satisfaction.
Key Responsibilities:
Client Relationship Management:
Act as the primary point of contact for clients, ensuring their needs are met and expectations are exceeded.
Build and maintain strong, long-term relationships with stakeholders.
Regularly engage with clients to understand their evolving requirements and provide tailored solutions.
Service Delivery Management:
Oversee the end-to-end delivery of services, ensuring adherence to SLAs and KPIs.
Monitor and improve service quality, ensuring operational efficiency and excellence.
Proactively identify and address potential risks or issues in service delivery.
Team Leadership:
Lead and mentor the delivery team, fostering a culture of collaboration and performance excellence.
Ensure the team is equipped with the necessary skills and resources to meet client requirements.
Conduct regular performance reviews and provide constructive feedback.
Operational Excellence:
Develop and implement strategies to optimize service delivery processes.
Drive continuous improvement initiatives to enhance efficiency and effectiveness.
Ensure compliance with organizational policies, standards, and regulatory requirements.
Financial Management:
Manage budgets, ensuring cost-effective delivery of services.
Monitor financial performance and profitability of accounts.
Identify opportunities for upselling or cross-selling additional services to clients.
Reporting and Communication:
Prepare and present regular reports on service performance, client satisfaction, and operational metrics.
Communicate effectively with internal and external stakeholders.
Key Skills and Competencies:
Strong client relationship management and communication skills.
Proven ability to manage and deliver services in a fast-paced environment.
Excellent problem-solving and decision-making abilities.
Strong leadership and team management skills.
Knowledge of service delivery frameworks (e.g., ITIL, Agile).
Financial acumen and ability to manage budgets.
Analytical mindset with attention to detail.
Qualifications and Experience:
Bachelor's degree in business administration, IT or a related field (master's degree preferred).
10+ years of experience in service delivery, account management, or a similar role.
Experience in managing large-scale accounts or projects.
Familiarity with industry-specific tools and technologies.
Director Corporate Applications & Services
Information technology manager job in Downers Grove, IL
MAJOR RESPONSIBILITIES
Application & Service Portfolio Leadership
● Own the strategy, lifecycle, optimization, and governance of 70+ enterprise applications
and corporate systems.
● Ensure application reliability, scalability, compliance, and alignment to Duly's
operational and clinical priorities.
● Evaluate, standardize, consolidate, or retire systems to reduce redundancy and
maximize business value.
● Establish KPIs and dashboards to track application health, service performance, and
business impact.
Project & Delivery Management
● Lead medium- to large-scale application initiatives, enhancements, upgrades, and
integrations.
● Partner with business stakeholders to define requirements, scope, timelines, and
success criteria.
● Apply project management discipline to ensure predictable execution and transparent
communication.
● Act as escalation point for system issues, driving root-cause analysis and long-term
remediation.
Vendor & Contract Management
● Manage relationships with software vendors, consulting partners, and service providers.
● Lead contract reviews, renewals, RFPs, and licensing optimization to drive savings.
● Ensure vendor performance meets SLAs, quality expectations, and operational needs.
● Continuously assess the market for innovative, cost-effective tools and services.
Team Leadership & Development
● Lead, mentor, and support a team of 7-10 analysts, administrators, and specialists.
● Build a culture of ownership, accountability, customer service, and continuous
improvement.
● Develop skill sets aligned to business needs and emerging technologies.
● Set annual goals, review progress quarterly, and ensure alignment with organizational
objectives.
Cross-Functional Collaboration
● Partner with Finance, Accounting, Operations, HR, Call Center, Marketing, and IT teams
to ensure applications support business process excellence.
● Support corporate leaders with insights, data, process optimization, and
recommendations for technology adoption.
● Work closely with the Information & Transformation team on enterprise strategies and
digital transformation initiatives.
Senior IT Project Manager- Dynamics 365 CRM/CE, Marketing Module
Information technology manager job in Chicago, IL
Senior IT PM- Dynamics 365 CRM/CE, Marketing Module
*Only open to W2 - No sponsorship available at this time for visa holders, must be able to convert to full-time/perm with No sponsorship*
Contract- Starts at 6 months
Hybrid 3 days per week in downtown Chicago - Tuesday, Wednesday & Thursday
Requirements
Recent large-scale CRM implementation experience
12+ years of progressive leadership experience in CRM strategy, commercial operations, or business process transformation
Experience in partnering with data teams to design meaningful workflows
Deep understanding of sales, customer success, and service workflows
Our client is seeking a Senior Project Manager with experience in leading a variety of highly integrated platforms with specific experience in implementing Dynamics CRM. The ideal candidate will have a strong background working in various project management methodologies with an ability to flex as needed, is comfortable with being proactive and responsive, pays close attention to details and has proven delivery success.
Responsibilities:
Ensure the quality and clarity of project scope, goals and schedule
Assess and track RAID (Risks, Assumptions, Issues and Decisions)
Work with SLL leader to Manage resources and budget
Identify and track project schedule and deliverables using appropriate tools
Proactively identify, track and resolve dependencies and challenges across project teams and stakeholders
Manage relationships with internal and external technology and business stakeholders
Draft and manage accurate project documents and reports
Capture, follow-up and follow-through with project action items
Communicate project progress, changes, and challenges at all levels
Assist in aligning resources to the department's overall resource demands
Coordinate with peer project managers to ensure effective collaboration, communications, and escalations
Information Technology System Engineer
Information technology manager job in Willowbrook, IL
Systems Engineer - (Mid-Level - 3 to 5 Years' Experience)
Company: ShadowTech Labs
About ShadowTech Labs
ShadowTech Labs is a leading security technology firm specializing in secure computing platforms and advanced surveillance systems for critical infrastructure. We partner with industry leaders to deliver air-gapped, high-availability solutions that are compliant with stringent regulatory requirements.
Position Overview
We are seeking a talented Systems Engineer with 3-5 years of hands-on experience in designing, deploying, and maintaining mission-critical IT infrastructure. The ideal candidate will join our systems engineering team in Willowbrook, Illinois, reporting directly to our Systems Engineering & Information Technology Manager. Due to the sensitive nature of our work, U.S. Citizenship and the ability to pass a rigorous background investigation, drug screening, and working on location are required.
Key Responsibilities
• Design, implement, and support VMware-virtualized and bare-metal Windows and Linux server environments, ensuring high availability and security.
• Maintain and expand corporate IT environment, including Active Directory, Entra, Azure, Intune, SentinelOne, and other enterprise-level solutions.
• Configure and maintain network infrastructure such as routers, switches, and firewalls from Ubiquiti, Cisco, Fortigate, and Netgear.
• Develop and maintain automation scripts and tools (Bash, PowerShell, Ansible, etc.) for system provisioning and configuration management.
• Collaborate with cross-functional teams to integrate virtualization (vSphere, Hyper-V), containerization (Docker), and cloud-based resources when applicable.
• Assist in cybersecurity assessments, vulnerability scanning, and remediation; documenting findings in line with NRC RG 5.71, NEI 08-09, and industry best practices.
• Create and maintain technical documentation, runbooks, and standard operating procedures.
• Configuration of Active Directory, including group policy, and integrating Azure SAML authentication with other vendors.
• Configuration and troubleshooting a diverse spectrum of IoT devices such as cameras, motion sensors, and industrial automation appliances.
• Supporting day-to-day IT operations.
• Troubleshoot and resolve system, network, and application issues promptly.
Required Qualifications
• Bachelor's degree in Computer Science, Information Technology, or a related field; equivalent experience may be considered.
• 3-5 years of professional experience in systems engineering, with demonstrated Windows and Linux server administration expertise.
• 3-5 years of professional experience in virtualization and/or containerization, VMware VCP certifications are a plus.
• Proficient with networking, switching, and routing.
• Proficient in Microsoft Entra (Azure AD), Microsoft 365, and Active Directory.
• Excellent problem-solving abilities and attention to detail.
• Superior communication skills, both written and verbal. Desired Skills
• Solid understanding of cybersecurity principles and compliance frameworks (NIST, NRC/NEI/DOE regulations, role-based access controls).
• Experience with Netbox and Snipe-IT.
• Experience with SMB-level storage infrastructure; SAN or NAS.
• Ability to travel 20%.
• Ability to lift 30 pounds.
Desired Skills
Solid understanding of cybersecurity principles and compliance frameworks (NIST, NRC/NEI/DOE regulations, role-based access controls).
Experience with SMB-level storage infrastructure; SAN or NAS.
Security & Employment Requirements
• U.S. Citizenship and a compliant real ID are mandatory. Non-US Citizens cannot be considered.
• Willingness to undergo and pass a comprehensive background investigation and drug screening in accordance with 10 CFR 73.56.
• Ability to work on-site in Willowbrook, IL; no remote work options for this role.
What We Offer
Competitive salary ($80,000 - $125,000) based on experience, with bonus eligibility.
Benefits package including health, dental, and vision.
401(k) retirement plan.
Paid time off and holidays.
Opportunities for professional development, certifications, and career growth.
A collaborative, mission-driven work environment focused on cutting-edge national security.
Hiring Process
1. Virtual Interview
2. On-site Interview & Facility Tour
3. Offer & Acceptance
4. Background Check & Onboarding
ShadowTech Labs is an equal opportunity employer committed to diversity in the workplace.