Information technology manager jobs in Pocatello, ID

We're partnering with a leading financial services organization to identify a strategic and hands-on Vice President of IT Infrastructure. This role will shape and lead the IT vision, ensuring resilient, secure, and scalable infrastructure that supports both today's operations and tomorrow's growth. As the senior IT leader, you'll oversee enterprise infrastructure, cloud environments, and IT operations, while guiding a high-performing team to deliver innovative, reliable, and compliant technology solutions. What You'll Do Lead IT infrastructure strategy, operations, and modernization across on-prem, hybrid, and cloud environments. Oversee data centers, networks, servers, and Microsoft Azure disaster recovery. Drive continuous improvement in performance, monitoring, and security practices. Partner with Information Security to ensure compliance with standards (ISO 27001, NIST, PCI-DSS, SOC 2). Develop technology roadmaps to support organizational growth and resilience. Manage vendor relationships, budgets, and IT personnel, including recruitment and development. Collaborate cross-functionally to ensure end-to-end system integrity. What We're Looking For Bachelor's degree in Computer Science, Information Systems, or related field (Master's preferred). Proven technology leadership, with IT management. Hands-on expertise with Microsoft Azure and M365 (required). Strong knowledge of Windows/Linux servers, databases, Cisco networking, and enterprise telecommunications. Proven ability to lead infrastructure transformation, manage teams, and deliver results in a regulated environment. Current industry certifications (preferred). Why This Role? This is a unique opportunity to make a lasting impact on a growing, member-focused organization. You'll have the autonomy to shape IT strategy, lead innovation, and ensure operational excellence while working alongside senior leadership. 📍 Location: Chubbuck, Idaho (on-site presence required weekly). 💼 Level: Executive Leadership (reports directly to senior leadership).

About the Role SixFifty is seeking a strategic and technically proficient Sr. Manager, GTM Systems and Analytics to lead the optimization of our go-to-market (GTM) systems, analytics, and revenue operations. This role requires deep cross-functional collaboration with Sales, Marketing, Customer Success, and Finance, ensuring scalable systems, accurate data, and efficient processes to drive self-service and product-led growth (PLG) strategies. The Sr. Manager, GTM, will perform as a team of one with no direct reports, driving both strategy and execution of operations across the organization. This is a high-impact role ideal for a systems leader who thrives at the intersection of CRM architecture, GTM process design, and analytics-driven execution. Key Responsibilities Lead GTM Systems Strategy & Execution under the direction of CRO Own the architecture, integration, and continuous improvement of Salesforce and related GTM systems (Sales Cloud, Marketing Cloud, Domo, Qwilr, Default, Maxio, Apollo, Intercom). Serve as the cross-functional bridge between business stakeholders and technical execution, aligning systems with sales and marketing strategies. Manage system enhancements and operational workflows through Agile practices. Play a key role in developing and scaling our self-service GTM and subscription management strategies. Drive Revenue Process Optimization Design and automate lead-to-quote and post-sale workflows that reduce friction and improve seller and CS productivity. Establish attribution models, campaign tracking, and forecasting dashboards in Salesforce and Domo. Develop and enforce governance models, change management practices, and Centers of Excellence to scale operations effectively. Create comprehensive documentation, playbooks, and training materials to embed best practices across the revenue organization. Data and Analytics Leadership Build and maintain self-service dashboards and reports to monitor KPIs, pipeline health, forecasting accuracy, and renewal/expansion metrics. Leverage AI/ML to power predictive analytics and deliver proactive insights to GTM leaders. Improve data integrity through governance practices and integration of data across Salesforce and GTM tools. Act as the central expert for operational processes and system execution. Continuously identify and rectify process gaps impacting data hygiene, ensuring ongoing data integrity and accuracy. Tool and System Ownership Own CRM (Salesforce), sales enablement (Apollo), and subscription management systems (Maxio). Lead the deployment of internal productivity tools and AI initiatives to drive automation and cost savings. Maintain documentation, training materials, and SOPs to embed scalable best practices across GTM functions. Who You Are 5-10+ years of experience in GTM Systems, Revenue Operations, or Enterprise CRM leadership within fast-paced B2B SaaS or tech environments. Proven track record scaling Salesforce platforms, building subscription and billing workflows, as well as integrating systems across GTM and back-office functions. Certifications strongly preferred in the Salesforce ecosystem (Admin, Sales Cloud/ Pardot). Ability to own and manage databases (Postgres) and BI tools such as Domo, including writing custom SQL for reporting. Experience with PLG models, lead management, subscription billing, and customer success enablement. Strong communicator and leader with a builder's mindset-comfortable aligning technical roadmaps with business priorities. Experience as a team of one, with the ability to drive strategy and execute. Analytical and systems-driven, with a passion for data quality, automation, and cross-functional collaboration.

💻 IT Support Specialist - Banking Firm 📍 South Jordan, UT 💲 $21/hr (W2) ✨ About the Opportunity A major banking firm is growing its tech support team and is looking for a people-focused, tech-savvy IT Support Specialist to join their South Jordan location. If you love solving problems, helping others, and keeping technology running smoothly, this role is for you! 🚀 🔧 What You'll Be Doing 📞 Provide friendly and efficient support via phone, chat, and in person 🧰 Troubleshoot issues with hardware, software, applications, and system access 📝 Log tickets accurately and keep users updated throughout the process 🖥️ Install, configure, and repair computers, peripherals, and software 🧩 Diagnose technical issues and offer clear, step-by-step solutions 🤝 Work closely with teammates and escalate issues when needed 🌐 Support a 24/7 environment (may include evenings/weekends/holidays) 😊 Maintain a positive, patient, and professional attitude at all times 📚 What You Bring ⭐ Strong customer service and communication skills 🗂️ 2-5 years of IT support experience (enterprise/high-tech environment is a plus!) 🧠 Solid troubleshooting and problem-solving abilities 💼 Ability to stay calm, organized, and independent under pressure 🎓 High school diploma or GED 🕒 Willingness to work varied shifts as needed 🌟 Why You'll Love This Role 👩 💻 Work with modern technology in a professional banking environment 🤗 Supportive, team-oriented atmosphere 📈 Opportunities for long-term growth and possible full-time hire 🔄 Hands-on work that keeps every day interesting

Meta designs, builds, leases, and operates the most leading-edge and efficient data centers in the world. Locating, developing and managing this data center infrastructure the "right" way is synonymous with ensuring high uptime, capacity availability, flexibility and capital and operational cost efficiency. Facebook is seeking an experienced, organized, and collaborative Site Selection Manager to join the Data Center Site Selection team.We are seeking a Data Center Site Selection Manager who has extensive experience negotiating large, complex deals and an extensive knowledge of the legal agreements that accompany them. The Data Center Site Selection Manager should also have experience thinking both strategically and analytically, develop out-of-the box solutions and can navigate the challenges that accompany leasing projects and portfolios of large magnitude. **Required Skills:** Data Center Site Selection Manager Responsibilities: 1. Develop Meta's owned data center location strategy in assigned geography and manage the site selection effort for real estate, including partnering with teams focused on economic development incentives, energy and utilities, network connectivity, legal, policy, and financial considerations 2. Lead feasibility discussions and contract negotiations with service providers, property owners, economic development agencies, and utility companies 3. Negotiate letters of intent, land or building purchases, economic development incentives, water and sewer supply, and other site-specific agreements, support power negotiations 4. Partner with internal organizations including capacity planning, energy teams, data center design, construction, network engineering, legal, policy, communications and finance 5. Prepare project location recommendations and present to management for approval 6. Develop portfolio management metrics and tracking mechanisms and interact with external lease management companies 7. Maintain relationships with communities and service providers in support of Facebook's data center developments, monitor ongoing contractual commitments, and support the expansion of Facebook's existing data centers through the extension of existing agreements or the formation of new agreements 8. Travel domestically (50%+) **Minimum Qualifications:** Minimum Qualifications: 9. Bachelor's degree in Business, Civil Engineering, City Planning or related 10. 10+ years of experience in site selection and data center or other capital project or infrastructure development 11. Experience leading real estate negotiations including contract formation and contract negotiations 12. Experience at representing business interests to governments (state, county and local), utilities, potential suppliers, and other stakeholders 13. Experience managing large real estate development projects and coordinating with internal staff, consultants, vendors and external stakeholders 14. Experience communicating commercial, market and contractual details to all organizational levels 15. 2+ years of experience in Excel and PowerPoint and/or Keynote **Preferred Qualifications:** Preferred Qualifications: 16. Experience in hyperscale data center site selection or leasing negotiations **Public Compensation:** $188,000/year to $256,000/year + bonus + equity + benefits **Industry:** Internet **Equal Opportunity:** Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment. Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.

WE ARE OnQGlobal and we hire GREAT PEOPLE who do GREAT WORK for GREAT CLIENTS! OUR TEAM members are consummate professionals who are well respected by our Fortune 100 clients in the semiconductor/cleanroom, manufacturing, and mission-critical data center industries. Our mission is to do the very best for our clients and customers with integrity, professionalism, and altruism allowing them to BE the very best in their business globally. In order to make the future happen and inspire others to do the same, we need the most talented Owner's Rep Project Managers with a proven track record. Are you one of them? If so, we want to talk to you! Are you ready to be a part of a dynamic team that values excellence, integrity, and collaboration? Our dedicated team believes in honesty, integrity, performance, partnership, and trust, ensuring long-lasting customer and employee relationships built on solid principles. By upholding the highest standards of quality and performance, we aim to achieve total customer satisfaction in the various markets we serve. Role Overview: The Network Fiber Construction Manager (CM) works closely with the General Contractor PM and establishes an immediate, collaborative relationship with telecom and fiber vendors/subcontractors to ensure full understanding of system scope, drawings, materials, and project objectives. This role brings strong best practices across design, construction, quality, and commissioning to support seamless delivery through operational turnover. Essential Duties 1. Construction Management Acquire and maintain a clear understanding of the Client's network fiber infrastructure requirements regarding budget, quality, and schedule. Advise the Client and issue notices as needed related to procedures and contract requirements. Maintain three core construction management tools: Action Item Log - track key actions, ownership, and deadlines. Milestone Management Log - extract and manage critical schedule milestones. Procurement Log - track OFCI/owner-furnished equipment, materials, and delivery timelines. Build strong relationships with architects, engineers, consultants, and vendors to ensure alignment on goals, constraints, and project priorities. Support phased growth into the facility (telecom equipment, layouts, expansions). Partner with Superintendents to promote and maintain a strong safety culture and ensure vendors implement behavioral-based safety programs. Review the master schedule for realistic lead times and advise on constraints. Support PM in evaluating contractor claims related to cost/schedule and provide recommendations. 2. Vendor Management Lead weekly meetings with vendor and trade partner leadership to address open items, concerns, and execution risks. 3. Budget Management Support upkeep of the Network Infrastructure Cost Report, including change orders and pending changes. 4. Schedule Management Propose alternative schedules, identify concurrent work opportunities, and support acceleration strategies. Ensure material vendors align with key milestones and are guided by schedule priorities. Continuously review schedule details for risks and propose mitigation/recovery plans as needed. Problem-solve portions of the work that fall behind schedule and provide transparent updates to the Client. 5. Project Reporting Report to the PM on any issues requiring Client decision-making related to design, cost, schedule, or program impacts. Attend Client, vendor, and trade contractor meetings to maintain progress and alignment. 6. Construction Execution Phase Provide regular onsite monitoring of construction work against schedule and established procedures. Lead weekly progress meetings; generate and distribute meeting minutes and track all decisions. Serve as the onsite point of contact for Client stakeholders and communicate pending changes, schedule impacts, and quality implications. Facilitate onsite coordination and collaboration across all project team members. Review vendor logistics plans and coordinate with GC site teams. Moderate and resolve onsite conflicts and execution issues. Monitor vendor systems for tracking progress and ensure timely completion as required. Requirements Bachelor's degree in Engineering, Construction Management, or related field. Minimum 5 years of telecom/low-voltage/fiber-optic construction experience on data center projects. Experience with: Large fiber counts, distributed support/cable & ladder tray, plug-and-play systems, single-mode & multi-mode horizontal distribution Strong experience reviewing construction documents for accuracy and feasibility. Demonstrated ability to lead internal/external cross-functional project teams. Proven track record delivering large-scale projects on time, within budget, and to high safety and quality standards. Vendor management experience and familiarity with fast-track design-build processes. Strong skills in requirements gathering, prioritization, scheduling, and cost control. Experience with RFP development, scheduling, cost engineering, forecasting, and procurement. Deep understanding of fiber optic testing standards and equipment. Knowledge of WBS and MasterFormat (Div 25) for network infrastructure. Strong communication and documentation skills; ability to read drawings/specifications. Solid understanding of contracts, scheduling, estimating, construction methods, and cost. Proficiency in Google Workspace or MS Office; experience with CPM scheduling and tools such as Procore, Autodesk Cloud, BIM, CxAlloy, and Bluebeam. RCDD preferred but not required. WHY SHOULD YOU APPLY? If your career path isn't on track, get it OnQ. Grow your career with a global team dedicated to large-scale, complex project success. We take pride in providing a collaborative, accountable, customer-focused, fast-paced, and fun culture!OnQGlobal offers a highly competitive compensation and benefits package, including: 100% Premium Medical, Dental, & Vision Coverage for OnQ Employees 50% Dependent Coverage for Medical 401K Plan PTO Referral Bonus up to $3,000+ per referral Notice to all Employment, Staffing & Recruiting Agencies and Recruiters: We please ask that you do not directly email, call or visit our hiring managers. OnQ does not accept unsolicited resumes and should any be received from a third party they will not be considered, unless a signed agreement is in place. If you would like to discuss becoming a preferred staffing vendor to OnQ please contact our talent acquisition team who will advise you on the process.

PC/LAN Admins must have the ability to physically represent IT and communicate to the customer effectively. What you'll do: * Maintain, troubleshoot, and assist in upgrading the physical and wireless networks within the facility. * Maintain, troubleshoot, image, and order user laptops, desktops, and workstations. * Ability to setup and troubleshoot conference room equipment. * Ability to take direction from others within IT and communicate effectively between users and global I.T. Teams. * Ability to configure and troubleshoot Apple iPhones and iPads. * Ability to configure and troubleshoot Adnroid devices. * Interact with business users daily and troubleshoot computer and application issues. * Ability to troubleshoot and install network attached printers and manufacturing AIAG label printers. * Ability to troubleshoot and install manufacturing barcode scanners. * Must participate in internal and external auditing for I.T. What is required: * High school diploma or bachelor's degree required. * 0-5 years of related experience. * Troubleshooting skills, quick learning, ability to work under stressful load, multitasking. * Availability to work on site * Experience with Microsoft Active Directory would be beneficial. * Experience with Microsoft SCCM would be beneficial. * Experience with Microsoft Server Operating System would be beneficial. * Experience with Linux Operating System would be beneficial. * Experience with installing and replacing computer hardware components would be beneficial What's in it for you: * Attractive compensation package * Recognition awards, company events, family events, university discount options and many more perks. * Gender Pay Equality Autoliv is proud to be an equal opportunity employer. Autoliv does not discriminate in any aspect of employment based on race, color, religion, national origin, ancestry, gender, sexual orientation, gender identify and/or expression, age, disability, or any other characteristic protected by federal, state, or local employment discrimination laws where Autoliv does business.

OUR COMPANY: EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency. WHAT YOU WILL DO: We are seeking a highly skilled and hands-on Data Center Repair Manager (Breakfix) to oversee and support hardware repair and troubleshooting operations within our data center environments. This role requires deep technical expertise in diagnosing and resolving hardware and network issues, executing repairs, and leading a team of technicians in delivering high-quality, SLA-driven support. The ideal candidate will be proficient in using Command Line Interfaces (CLI) for diagnostics, managing escalations, and ensuring the consistent delivery of breakfix services across a range of server, storage, and network hardware platforms. Pay rate for day shift is up to $90k and night shift is up to $100k. This position involves rotational shifts to support 24/7/365 operations. This role may require up to 10% travel domestically and internationally. KEY RESPONSIBILITIES: Lead breakfix operations across server, storage, and network hardware platforms, ensuring timely and effective resolution of hardware failures. Perform advanced diagnostics using CLI tools (e.g., Cisco IOS, NX-OS, Linux shell) to identify and resolve system and network issues. Oversee physical hardware repair, including component-level replacements (e.g., drives, memory, NICs, PSUs, fans, motherboards). Troubleshoot Layer 1-3 network issues, including port failures, link flaps, and misconfigurations. Coordinate with OEM vendors for RMA processes, part replacements, and warranty claims. Maintain and update documentation for incident resolution, root cause analysis, and repair procedures. Manage ticket queues and ensure SLA adherence through effective prioritization and escalation. Provide technical leadership and mentorship to junior technicians, ensuring adherence to best practices and safety protocols. Collaborate with cross-functional teams to support infrastructure upgrades, migrations, and maintenance windows. Ensure compliance with MOPs and CMOPs, and contribute to their development and continuous improvement. ESSENTIAL CRITERIA: Associate degree or higher in a technical discipline or equivalent hands-on experience in data center operations or IT support. 5+ years of experience in breakfix support, hardware diagnostics, and repair in enterprise environments. Strong proficiency with CLI-based tools and environments (e.g., Cisco CLI, Linux/Unix shell, iDRAC, iLO). Demonstrated experience in troubleshooting and repairing server, storage, and network hardware. Familiarity with network protocols and tools (e.g., ping, traceroute, netstat, SNMP, syslog). Excellent problem-solving skills and ability to work under pressure in high-availability environments. Strong communication and leadership skills with a customer-focused mindset. Valid driver's license and ability to travel between data center sites as needed. DESIRABLE CRITERIA: Industry certifications such as CompTIA Server+, Cisco CCNA, Dell EMC, or equivalent vendor-specific credentials. Experience with ticketing systems (e.g., ServiceNow, Remedy) and asset management platforms. Familiarity with scripting for automation (e.g., Bash, Python) is a plus. Experience working in a 24/7 operational environment with on-call responsibilities. PHYSICAL REQUIREMENTS: Ability to frequently exert force equivalent to lifting up to approximately 50 pounds and occasionally up to 100 pounds. Clarity of vision at 20 inches or less and more than 20 inches, and ability to adjust focus. Three-dimensional vision, ability to judge distances and spatial relationships. Ability to identify colors and give and receive information through speaking and listening skills. Regular requirements to sit, use hands and fingers, handle objects, tools, or controls; and reach with hands and arms. Frequent need to stand and walk; occasional need to climb, balance, stoop, kneel, crouch, or bend. EOS BENEFITS: At EOS IT Solutions, we are committed to supporting the well-being and success of our team. Our comprehensive benefits package includes: Health, Vision, and Dental Insurance starting the 1st of the month after your start date. Meals, snacks, drinks, and desserts provided 10 Days of Paid Time Off (PTO) annually 12 Paid Holidays 6 Sick Days (available after 90 days of employment) 401(k) Retirement Plan with a $2,500 company match (available after 90 days of employment) The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws. EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor. #NAMERHV Pay Range$80,000-$100,000 USD

Allegheny Science & Technology (AST) is seeking an IT Customer Support / Field Service Technician to support our DOE customer in Idaho Falls, Idaho. This position is 100% onsite and will support a 9/80 schedule. Duties and Responsibilities: * Respond to and diagnose problems through discussions with users including problem recognition, research, isolation, and resolution steps. * Utilization of problem management database and help desk systems. * Answer the help desk phones, input tickets into the automated tracking system, troubleshoot customer problems and provide customer assistance on all major products in the DOE-ID computing environment including, but not limited to: Microsoft Windows, Microsoft O365 Outlook, Microsoft Office Suite, Microsoft Teams, and other applications specific to DOE-ID. * Maintain all hardware including desktops, laptops, printers, monitors, keyboards, disk drives, scanners, FIPS 140-2 compatible thumb drives and other peripheral equipment. * Ensure proper setup with the latest standards for all desktop and laptop systems. Image systems, address vulnerabilities, and office setup. * Assist in the distribution of security patches and ensure proper and timely installation. Required Qualifications: * Minimum of two (2) years of experience supporting a Help Desk / Service Desk / Field Technician environment OR active A+ Certification with a minimum of one (1) year of related experience. * Must have at least a High School Diploma. * Strong communication skills, both written and verbal. * Must have technical experience with Microsoft Office products. * Experience troubleshooting hardware related issues. * Must maintain a high level of customer service relationship standards. * Have a high level of time management skills in handling tasks, prioritizing tasks, completing tasks, and arriving to work on time. * Ability to obtain Government BAO clearance or higher, and an HSPD-12 badge. Desired Qualifications: * Active A+ certification. * Prior experience supporting government type operations office's computing environment in a Help Desk capacity. * Ability to obtain a DOE L or Q Security clearance. Other Qualifications: * US Citizenship is required. Multiple factors contribute to determining the final pay for a position. These include, but are not limited to, relevant work experience, skills, certifications, and competencies that align with the specific role, geographic location, educational background, and contract provisions related to labor categories specific to the position. We are committed to offering a competitive compensation package that reflects the value and expertise that each candidate brings to our team. The pay range for this position based on full-time employment is $55,000 - $65,000.

Job Details Administrative Office - Pocatello, ID Full TimeDescription RESPONSIBILITIES Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job. Plan, organize, direct, control and evaluate the operations of information systems and electronic data processing (EDP). Participate in the development and implementation of goals, objectives, policies, and priorities for the department; recommend within departmental policy, appropriate service and staffing levels; recommend and administer policies and procedures. Continuously monitor and evaluate the efficiency and effectiveness of service delivery methods and procedures; assess and monitor workload, administrative and support systems, and internal reporting relationships; identify opportunities for improvement and review with the CIO. Manage and coordinate the workplan for the department; meet with staff to identify and resolve problems; assign work activities, projects, and programs; monitor workflows; review and evaluate work products, methods, and procedures. Participate in the selection, train, motivate, and evaluate assigned personnel; provide or coordinate staff training; work with employees to correct deficiencies; implement disciplinary and termination procedures. Plan and manage the installation of new organization-wide systems and applications; assist operating departments in planning and managing the installation of new systems and applications. Prioritize and allocate available resources; review and evaluates software, hardware, and service delivery, make recommendations for improvement, and ensures maximum effective service provision. Perform departmental and organization-wide systems analysis and recommends appropriate solutions for office automation, data processing, communications, and other electronic information systems. Implement adopted information technology plans, policies, and standards, including a sound security policy and security measures. Manage the operation and maintenance of the Health West WAN (Wide Area Network) and LAN (Local Area Network). Arrange for the acquisition of computer software and hardware. Implement ongoing org-wide office automation training and prepare user guides; provide software classes as needed, including training on MS Outlook, Excel, Word, PowerPoint, etc. Monitor work to ensure funds and staff time are used effectively and efficiently; analyze workflow, priorities, staffing levels, and makes adjustment when required. Control the computer systems budgets and expenditures. Provide high-quality internal customer service and performs technical support, installation, maintenance, and repair of computers and other information systems equipment. Attend and participate in professional group meetings; stay abreast of new trends and innovations in the field of information technology; research emerging products and enhancement and their applicability to the needs of Health West. Assist in the implementation of information and telecommunication systems in accordance with Health West policies and procedures, and laws pertaining to privacy and system security. Manage disaster recovery plans and procedures. Act as a liaison or project manager with contracting agencies. May perform some or all essential job functions at or for agencies that contract with Health West for Information Technology services. Perform other duties as assigned. JOB-RELATED AND ESSENTIAL QUALIFICATIONS: Knowledge of: Administrative principles and practices, including goal setting, program development, implementation and evaluation, project management, and supervision of staff, either directly or through subordinate levels of supervision. Principles and practices of budget administration. Principles and practices of employee supervision, including work planning, assignment, review, and evaluation and training of staff in work procedures. Information technology systems, database management, policies, and procedures including computer networks, mini-computers, telecommunications, copiers, and other electronic office automation systems. Operating systems such as Windows Enterprise and Server editions, DOS, Mac OS, and Unix operating systems, local and wide area communication networks. Operating principles and practices of desktop and server hardware and software related to the establishment and maintenance of internal and external networks. Principles and practices of application development methodologies and programming languages. Terminology, methods, techniques, and practices of the operation and maintenance of network and personal computer hardware and software, including word processing, spreadsheet, database, and graphics applications. Principles and practices of contract administration and evaluation. Organization and management practices as applied to the development, analysis and evaluation of information technology programs, policies, and operational needs. Occupational hazards and standard safety practices necessary in computer operations. Techniques for effectively representing Health West in contacts with governmental agencies, community groups, various business, professional, educational, and regulatory organizations, and with property owners, developers, contractors, and the public. Techniques for communicating effectively with the public, vendors, contractors, and Health West staff, in person and over the telephone. Techniques for providing a high level of customer service to the public and Health West staff, in person and over the telephone. Safe work practices. Skill in: Advising on the acquisition, design, and construction of computer systems and other related equipment. Analyzing findings, making recommendations, and preparing reports; maintaining organized and detailed records, organizing work, coordinating projects; setting priorities, objectives, policies, and procedures, meeting critical deadlines, and following up on assignments with minimum direction. Managing and monitoring complex projects, on time and within budget. Managing and coordinating the work of technical personnel. Selecting, supervising, training, and evaluating staff. Preparing clear and concise reports, correspondence, policies, procedures, and other written materials. Presenting technical information orally and in writing in a non-technical way for employees, community groups, and decision-makers. Interpreting, explaining, and ensuring compliance with Health West policies and procedures. Analyzing and presenting recommendations to Health West management on vendor products and services. Administering budgets. The ability to effectively communicate in person, over the phone, and in writing. Establishing and maintaining effective working relationships with those contacted in the course of the work. Operating, installing, maintaining, configuring, and troubleshooting a variety of highly technical computer equipment and peripherals. Operating a motor vehicle safely. Qualifications Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be: Equivalent to graduation from an accredited four-year college or university with major coursework in computer science, Management Information Technology, or a related field, OR five (5) years of experience in the development and administration of computer systems, telecommunication systems, and local area networks, including supervisory experience.

Company Profile Melaleuca is a vertically integrated, $2+ billion e-commerce company that manufactures and sells over 400 consumer products directly to customers through a membership-based shopping club. For over 40 years, we've helped millions of households around the world live healthier, more vibrant lives by offering safer, more effective alternatives to traditional consumer goods. We are a debt-free company that has never had a layoff in our history, and we continue to grow every year through innovation, integrity, and an unwavering commitment to enhancing lives. Melaleuca has been recognized by Forbes as one of America's Best Employers for multiple consecutive years and named a Most Trusted Brand by USA Today in 2025. Overview The IT Manager - Compensation Systems plays a vital leadership role in Melaleuca's global e-commerce operations. This position oversees the teams that build, maintain, and innovate the systems responsible for calculating and paying commissions to hundreds of thousands of households worldwide-systems that are essential to our partnership-based business model. You'll lead a talented group of developers, engineers, and analysts who ensure the accuracy, reliability, and scalability of one of Melaleuca's most mission-critical platforms. This is an opportunity to make a global impact, mentor exceptional technical talent, and contribute directly to the systems that power Melaleuca's success. Responsibilities What You'll Do * Lead and mentor a team of software developers, database engineers, and analysts supporting Melaleuca's commission and compensation systems. * Oversee design, development, and delivery of system enhancements that ensure accuracy, performance, and reliability at global scale. * Partner with Finance, Sales Operations, and Business Intelligence teams to align technology solutions with business strategy. * Drive modernization, automation, and continuous improvement initiatives that strengthen Melaleuca's enterprise systems. * Manage production support, incident response, and ensure stable, compliant operations of compensation platforms. * Foster a positive, high-performance team culture that emphasizes collaboration, quality, and innovation. Qualifications What We're Looking For * Bachelor's degree in Computer Science, Information Systems, or related field. * 8+ years of experience in software development, data engineering, or systems analysis. * 3+ years of leadership or management experience in IT or software development. * Strong SQL and database design skills with experience in Microsoft technologies (SQL Server, SSIS, Power BI). * Proven success managing large-scale, data-driven systems in financial, compensation, or e-commerce environments. * Excellent communication, leadership, and problem-solving abilities. Preferred: * Experience with Python, Snowflake. * Background in data warehousing, reporting, or business intelligence. * Familiarity with Agile and DevOps practices. Why Melaleuca Why Melaleuca At Melaleuca, you'll find more than a job-you'll find purpose. We're innovators, builders, and problem-solvers who take pride in knowing our work makes a tangible difference in people's lives. We offer exceptional stability, a collaborative in-person work environment in Idaho Falls, Idaho, and opportunities to grow alongside talented professionals who share your drive for excellence. Join a company where integrity, innovation, and impact are part of every career-and where your leadership will help shape the systems that support hundreds of thousands of families around the world. Location Idaho Falls, IDOn-site, Monday-Friday (Relocation Assistance Available)

OUR COMPANY: EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency. WHAT YOU WILL DO: We are seeking a highly skilled and hands-on Data Center Repair Manager (Breakfix) to oversee and support hardware repair and troubleshooting operations within our data center environments. This role requires deep technical expertise in diagnosing and resolving hardware and network issues, executing repairs, and leading a team of technicians in delivering high-quality, SLA-driven support. The ideal candidate will be proficient in using Command Line Interfaces (CLI) for diagnostics, managing escalations, and ensuring the consistent delivery of breakfix services across a range of server, storage, and network hardware platforms. Pay rate for day shift is up to $90k and night shift is up to $100k. This position involves rotational shifts to support 24/7/365 operations. This role may require up to 10% travel domestically and internationally. KEY RESPONSIBILITIES: Lead breakfix operations across server, storage, and network hardware platforms, ensuring timely and effective resolution of hardware failures. Perform advanced diagnostics using CLI tools (e.g., Cisco IOS, NX-OS, Linux shell) to identify and resolve system and network issues. Oversee physical hardware repair, including component-level replacements (e.g., drives, memory, NICs, PSUs, fans, motherboards). Troubleshoot Layer 1-3 network issues, including port failures, link flaps, and misconfigurations. Coordinate with OEM vendors for RMA processes, part replacements, and warranty claims. Maintain and update documentation for incident resolution, root cause analysis, and repair procedures. Manage ticket queues and ensure SLA adherence through effective prioritization and escalation. Provide technical leadership and mentorship to junior technicians, ensuring adherence to best practices and safety protocols. Collaborate with cross-functional teams to support infrastructure upgrades, migrations, and maintenance windows. Ensure compliance with MOPs and CMOPs, and contribute to their development and continuous improvement. ESSENTIAL CRITERIA: Associate degree or higher in a technical discipline or equivalent hands-on experience in data center operations or IT support. 5+ years of experience in breakfix support, hardware diagnostics, and repair in enterprise environments. Strong proficiency with CLI-based tools and environments (e.g., Cisco CLI, Linux/Unix shell, iDRAC, iLO). Demonstrated experience in troubleshooting and repairing server, storage, and network hardware. Familiarity with network protocols and tools (e.g., ping, traceroute, netstat, SNMP, syslog). Excellent problem-solving skills and ability to work under pressure in high-availability environments. Strong communication and leadership skills with a customer-focused mindset. Valid driver's license and ability to travel between data center sites as needed. DESIRABLE CRITERIA: Industry certifications such as CompTIA Server+, Cisco CCNA, Dell EMC, or equivalent vendor-specific credentials. Experience with ticketing systems (e.g., ServiceNow, Remedy) and asset management platforms. Familiarity with scripting for automation (e.g., Bash, Python) is a plus. Experience working in a 24/7 operational environment with on-call responsibilities. PHYSICAL REQUIREMENTS: Ability to frequently exert force equivalent to lifting up to approximately 50 pounds and occasionally up to 100 pounds. Clarity of vision at 20 inches or less and more than 20 inches, and ability to adjust focus. Three-dimensional vision, ability to judge distances and spatial relationships. Ability to identify colors and give and receive information through speaking and listening skills. Regular requirements to sit, use hands and fingers, handle objects, tools, or controls; and reach with hands and arms. Frequent need to stand and walk; occasional need to climb, balance, stoop, kneel, crouch, or bend. EOS BENEFITS: At EOS IT Solutions, we are committed to supporting the well-being and success of our team. Our comprehensive benefits package includes: Health, Vision, and Dental Insurance starting the 1st of the month after your start date. Meals, snacks, drinks, and desserts provided 10 Days of Paid Time Off (PTO) annually 12 Paid Holidays 6 Sick Days (available after 90 days of employment) 401(k) Retirement Plan with a $2,500 company match (available after 90 days of employment) The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws. EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor. #NAMERHV Pay Range$80,000-$100,000 USD

To be eligible to enlist in the U.S. Navy, candidates must be between the ages of 18-34 At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. The specialized training youll receive in this field will pave the way to careers in IT and network support, computer programming, web development and information security. SOFTWARE ENGINEERING JOBS IN THE NAVY INFORMATION SYSTEMS TECHNICIAN When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. Thats why its critical that trained Information Systems Technicians are on board to make sure networks and related systems are designed and operated properly and errors are fixed without any interruption to the mission. CRYPTOLOGIC TECHNICIAN NETWORKS As a Cryptologic Technician Networks, you fight in the battlespace of the future. Use state-of- the-art technology to perform offensive and defensive cyber operations, investigating and tracking enemies while also protecting our networks from attacks. As an expert in communication defense and forensics, youll be expected to rise to the ever-evolving challenge of maintaining cybersecurity. INTELLIGENCE SPECIALIST Collect intel on everythingdata on foreign cultures, enemy movements, current weather forecasts, etc. Then, use it to create cohesive intelligence briefings for high-ranking Navy officials. Your deep understanding of global culture and battlespaces makes you a critical component of mission readiness. Solid intel isnt easy to come by, but as an IS, you can save lives by helping us stay ready for anything. PAY AND BENEFITS From the day you start, youll receive: Competitive salary Potential to earn a bonus upon enlistment Free health insurance Free housing A retirement plan Paid training College credit EDUCATION OPPORTUNITIES Navy College Program and Tuition Assistance Post-9/11 GI Bill, up to 100% tuition Professional credentials and certifications College credit hours toward a bachelors or associate degree through the American Council on Education QUALIFICATIONS AND REQUIREMENTS U.S. citizen or equivalent High school graduate or equivalent 17 years of age or older General qualifications may vary depending upon whether youre currently serving, whether youve served before or whether youve never served before. WORK ENVIRONMENT These roles perform a variety of duties worldwide, at numerous overseas and stateside shore commands, aboard surface ships, aircraft and submarines. They generally divide time between assignments ashore and afloat. PART-TIME OPPORTUNITIES Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Sailors in the Navy Reserve typically work at a location close to their homes. Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors. RequiredPreferredJob Industries Government & Military RequiredPreferredJob Industries Government & Military RequiredPreferredJob Industries Government & Military RequiredPreferredJob Industries Government & Military RequiredPreferredJob Industries Government & Military

Primary Purpose We're looking for a proactive and technically skilled Systems/Server Administrator to support and maintain our server infrastructure, operating systems, and enterprise applications. This role can be scaled from entry-level (Tier 1) to strategic leadership (Lead), depending on experience and organizational needs. You'll play a key role in ensuring system reliability, performance, and security across our IT environment. The Systems Admin III role is a technical leadership role working in the IT Infrastructure team, having advanced experience and education in managing different on-premises and cloud-based systems infrastructures. They are responsible for implementing and maintaining Business Continuity and Disaster Recovery preparations, as well as hardware lifecycle schedules for all server and storage systems in the company. Maintaining Active Directory and Group Policy standards and structures on premises and in Azure cloud is also critical to success in this role, along with documenting standards and procedures for the operations teams to follow to ensure consistent, secure, and stable success. A Systems Admin III is integral to data security, stability and integrity. Being capable of identifying and resolving root cause issues, as well as providing analysis of incidents and methods to mitigate that weakness is required strengths for the position. The candidate will collaborate with other members of the Development and Operations teams to implement projects and changes and support the overall business goals. A qualified candidate will be proactive in identifying organizational needs both in the present as well as future needs and can develop and leading projects to meet those needs. Essential Duties and Responsibilities · Tier I o Monitor system health and respond to basic alerts o Perform routine maintenance tasks (patching, backups) o Assist with user account provisioning and access control o Document procedures and escalating complex issues o Be primary escalation point for IT Operations on server infrastructure issues · Tier II o Configure and maintain Windows/Linux servers o Manage Active Directory, DNS, DHCP, and file systems o Support virtualization platforms (VMware, Hyper-V, HP VME) o Troubleshoot performance issues and apply fixes o Support cloud and hosted environments such as Azure, AWS, GCP o Maintain Microsoft 365 environment. · Tier III o Design and implement server infrastructure solutions o Lead system upgrades, migrations, and integrations o Manage enterprise applications (Exchange, SQL Server, etc.) o Implement and monitor security protocols and compliance o Design and develop Azure and on-premises virtual and physical resources to support business needs. o Configure, manage, and secure storage systems (Qumulo, HPE, Alletra). o Provide support for IT Operations team for any tasks and work beyond their ability or access o Coordinate with other IT Infrastructure and Operations teams o Build KB articles and SOP for standardized support and escalation processes · Lead o Oversee infrastructure strategy and roadmap o Mentor junior admins and manage team performance o Coordinate cross-departmental IT initiatives o Develop disaster recovery and business continuity plans o Identify, present, organize and complete projects o Identify and present technology solutions to support business operations now and in the future. o Maintain and develop policies and procedures to support systems and business operations. Other Duties and Responsibilities · Other duties assigned as needed. Required Qualifications · All Tiers o Understanding of network protocols, firewalls, VPNs o Familiarity with DHCP, DNS, Group Policy o Effective communication skills. o Strong documentation skills. o Initiative-taking and independent time management. · Tier I o Associate's degree in IT, Systems Administration or related field § Experience can be used in place of education o 0-2 years' experience in systems administration o Basic knowledge of Windows/Linux OS o Familiarity with ticketing systems and IT documentation · Tier II o Bachelor's Degree in IT, Systems Administration or related field § Experience can be used in place of education o 2-4 years' experience o Hands-on experience with server configuration and maintenance o Working knowledge of virtualization and storage systems · Tier III o Bachelor's Degree in IT, Systems Administration or related field § Experience can be used in place of education o 4-7 years' experience o Strong understanding of enterprise systems and security o Experience with scripting (PowerShell, Bash) and automation o Exposure to DevOps tools and the CI/CD pipeline · Lead o 7+ years' experience o Proven leadership in systems architecture and team management o Certifications: MCSE, RHCE, VMware VCP, or equivalent preferred o Understanding of ITIL practices Preferred Qualifications · Tier I o CompTIA Network+ o CompTIA Server+ · Tier II o AZ-900 o CompTIA Security+ o CompTIA Cloud+ · Tier III o AZ-104 o AZ-800 · Lead o CAPM o ITIL V4 Foundation

Overview We are seeking a strategic and detail-oriented IT Asset Management Team Leader to lead our organization's efforts in managing the lifecycle of all IT assets-including computer hardware, mobile devices, and peripherals. This role is pivotal in driving the transformation of our asset management practices, ensuring operational efficiency, compliance, and alignment with our long-term vision. Key Responsibilities Leadership & Strategy Lead and mentor the asset management team of four, fostering a culture of accountability, ownership, and continuous improvement. Collaborate with senior leadership to define and execute the vision for a revamped asset lifecycle strategy. Develop and implement policies, procedures, and best practices for asset acquisition, deployment, maintenance, and retirement. Lifecycle Management Oversee end-to-end asset lifecycle processes: procurement, inventory tracking, deployment, support, recovery, and disposal. Ensure accurate documentation and reporting of all assets using asset management systems. Monitor asset utilization and optimize inventory levels to reduce waste and improve cost-efficiency. Technology Oversight Manage assets across all categories: desktops, laptops, mobile phones, tablets, printers, and accessories. Partner with IT and procurement teams to evaluate and select hardware and peripherals that meet organizational needs. Ensure compliance with software licensing, warranties, and vendor agreements. Process Improvement Identify gaps and inefficiencies in current asset management workflows and propose innovative solutions. Lead cross-functional initiatives to automate and streamline asset tracking and reporting. Implement KPIs and metrics to measure performance and drive accountability. Compliance & Risk Management Ensure adherence to internal policies, industry standards, and regulatory requirements. Manage audits and risk assessments related to asset management and data security. Qualifications Bachelor's degree in Information Technology, Business Administration, or related field. 5+ years of experience in IT asset management, with at least 2 years in a leadership role. Strong understanding of asset lifecycle principles and IT infrastructure. Experience with asset management tools (e.g., ServiceNow, JAMF, SCCM). Excellent communication, analytical, and project management skills. Preferred Skills ITIL or similar certification. Experience leading digital transformation or process reengineering initiatives. Familiarity with mobile device management (MDM) platforms. Please note this job description has been designed to indicate the general nature, working conditions and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, working conditions and qualifications required of employees assigned to this job. Duties, responsibilities and activities may change at any time with or without notice. Why Join Us At Pennant Services, we don't just manage-we lead like owners. Our unique culture is built around empowerment, accountability, and growth. We invest in people who are ready to build and own their impact. Location: Fully onsite, Eagle, ID Type: Full-Time | Leadership Role What sets us apart: Opportunity for stock ownership Empowered, autonomous leadership supported by centralized resources A work-life balance that supports personal well-being Full benefits package: medical, dental, vision, 401(k) with match Generous PTO, holidays, and professional development A culture built around our core values-CAPLICO: Customer Second Accountability Passion for Learning Love One Another Intelligent Risk Taking Celebrate Ownership About Pennant Pennant Services supports over 180 home health, hospice, senior living, and home care agencies across 14 states. Our Service Center model allows local leaders to lead, while we provide the centralized clinical, HR, IT, legal, and compliance support they need to succeed. Learn more at: ******************** Pennant Service Center 1675 E. Riverside Drive, Suite 150 Eagle, ID 83616 #onsite The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at http://********************.

Overview We are seeking a strategic and detail-oriented IT Asset Management Team Leader to lead our organization's efforts in managing the lifecycle of all IT assets-including computer hardware, mobile devices, and peripherals. This role is pivotal in driving the transformation of our asset management practices, ensuring operational efficiency, compliance, and alignment with our long-term vision. Key Responsibilities Leadership & Strategy * Lead and mentor the asset management team of four, fostering a culture of accountability, ownership, and continuous improvement. * Collaborate with senior leadership to define and execute the vision for a revamped asset lifecycle strategy. * Develop and implement policies, procedures, and best practices for asset acquisition, deployment, maintenance, and retirement. Lifecycle Management * Oversee end-to-end asset lifecycle processes: procurement, inventory tracking, deployment, support, recovery, and disposal. * Ensure accurate documentation and reporting of all assets using asset management systems. * Monitor asset utilization and optimize inventory levels to reduce waste and improve cost-efficiency. Technology Oversight * Manage assets across all categories: desktops, laptops, mobile phones, tablets, printers, and accessories. * Partner with IT and procurement teams to evaluate and select hardware and peripherals that meet organizational needs. * Ensure compliance with software licensing, warranties, and vendor agreements. Process Improvement * Identify gaps and inefficiencies in current asset management workflows and propose innovative solutions. * Lead cross-functional initiatives to automate and streamline asset tracking and reporting. * Implement KPIs and metrics to measure performance and drive accountability. Compliance & Risk Management * Ensure adherence to internal policies, industry standards, and regulatory requirements. * Manage audits and risk assessments related to asset management and data security. Qualifications * Bachelor's degree in Information Technology, Business Administration, or related field. * 5+ years of experience in IT asset management, with at least 2 years in a leadership role. * Strong understanding of asset lifecycle principles and IT infrastructure. * Experience with asset management tools (e.g., ServiceNow, JAMF, SCCM). * Excellent communication, analytical, and project management skills. Preferred Skills * ITIL or similar certification. * Experience leading digital transformation or process reengineering initiatives. * Familiarity with mobile device management (MDM) platforms. Please note this job description has been designed to indicate the general nature, working conditions and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, working conditions and qualifications required of employees assigned to this job. Duties, responsibilities and activities may change at any time with or without notice. Why Join Us At Pennant Services, we don't just manage-we lead like owners. Our unique culture is built around empowerment, accountability, and growth. We invest in people who are ready to build and own their impact. Location: Fully onsite, Eagle, ID Type: Full-Time | Leadership Role What sets us apart: * Opportunity for stock ownership * Empowered, autonomous leadership supported by centralized resources * A work-life balance that supports personal well-being * Full benefits package: medical, dental, vision, 401(k) with match * Generous PTO, holidays, and professional development * A culture built around our core values-CAPLICO: * Customer Second * Accountability * Passion for Learning * Love One Another * Intelligent Risk Taking * Celebrate * Ownership About Pennant Pennant Services supports over 180 home health, hospice, senior living, and home care agencies across 14 states. Our Service Center model allows local leaders to lead, while we provide the centralized clinical, HR, IT, legal, and compliance support they need to succeed. Learn more at: ******************** Pennant Service Center 1675 E. Riverside Drive, Suite 150 Eagle, ID 83616 #onsite The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at http://********************.

We are seeking a motivated and experienced IT Helpdesk Team Lead to oversee our helpdesk team and ensure that our IT support services meet the needs of the organization. The ideal candidate will have strong technical knowledge, as well as leadership skills and a passion for delivering outstanding customer service. You will be responsible for leading a team of help desk technicians in the US region, managing support requests, and driving continual improvement in IT service delivery. Key Responsibilities: Team Leadership: Lead, mentor, and develop a team of helpdesk technicians to enhance their skills and performance. Foster a positive team environment that encourages collaboration, creativity, and excellence in service delivery. Support Management: Oversee the day-to-day operations of the IT helpdesk in the US region, ensuring timely and effective resolution of support requests. Monitor ticketing systems to track and report on the status of support requests and escalate issues as necessary. Customer Service: Ensure high levels of customer satisfaction by establishing and maintaining positive relationships with end-users. Address escalated customer complaints and issues while providing effective solutions. Performance Monitoring: Develop and track key performance indicators (KPIs) such as SLA for the helpdesk team to assess team performance and identify areas of improvement. Conduct regular performance reviews, provide constructive feedback, and support professional development initiatives. Process Improvement: Analyze helpdesk processes and workflows to identify and implement improvements for efficiency and effectiveness. Document standard operating procedures and maintain knowledge base articles for common issues and resolutions. Training and Development: Provide ongoing training and support for the helpdesk team to keep them updated on new technologies, tools, and best practices. Assist in onboarding new team members. Collaboration: Work closely with other IT teams (network, systems, security) to coordinate support efforts and escalate complex issues. Support IT projects and initiatives by providing assistance and resources as needed. Qualifications: Bachelor's degree in information technology, Computer Science, or a related field, or equivalent work experience. Minimum of 7 years of experience in IT support or helpdesk roles, with at least 3 years in a leadership position. Strong understanding of IT service management principles and ITIL frameworks. Proficiency in support tools like ticketing systems, Azure Entra, Active Directory, mobile device management, office 365 admin portal, and scripting. Experience with Atlassian tools, specifically Jira for workflow management, vendor management and Microsoft licensing. Excellent problem-solving skills and the ability to think critically under pressure. Exceptional communication and interpersonal skills, with a focus on customer service. Ability to manage multiple priorities and adapt to changing environments.

We are seeking a motivated and experienced IT Helpdesk Team Lead to oversee our helpdesk team and ensure that our IT support services meet the needs of the organization. The ideal candidate will have strong technical knowledge, as well as leadership skills and a passion for delivering outstanding customer service. You will be responsible for leading a team of help desk technicians in the US region, managing support requests, and driving continual improvement in IT service delivery. Key Responsibilities: Team Leadership: * Lead, mentor, and develop a team of helpdesk technicians to enhance their skills and performance. * Foster a positive team environment that encourages collaboration, creativity, and excellence in service delivery. Support Management: * Oversee the day-to-day operations of the IT helpdesk in the US region, ensuring timely and effective resolution of support requests. * Monitor ticketing systems to track and report on the status of support requests and escalate issues as necessary. Customer Service: * Ensure high levels of customer satisfaction by establishing and maintaining positive relationships with end-users. * Address escalated customer complaints and issues while providing effective solutions. Performance Monitoring: * Develop and track key performance indicators (KPIs) such as SLA for the helpdesk team to assess team performance and identify areas of improvement. * Conduct regular performance reviews, provide constructive feedback, and support professional development initiatives. Process Improvement: * Analyze helpdesk processes and workflows to identify and implement improvements for efficiency and effectiveness. * Document standard operating procedures and maintain knowledge base articles for common issues and resolutions. Training and Development: * Provide ongoing training and support for the helpdesk team to keep them updated on new technologies, tools, and best practices. * Assist in onboarding new team members. Collaboration: * Work closely with other IT teams (network, systems, security) to coordinate support efforts and escalate complex issues. * Support IT projects and initiatives by providing assistance and resources as needed. Qualifications: * Bachelor's degree in information technology, Computer Science, or a related field, or equivalent work experience. * Minimum of 7 years of experience in IT support or helpdesk roles, with at least 3 years in a leadership position. * Strong understanding of IT service management principles and ITIL frameworks. * Proficiency in support tools like ticketing systems, Azure Entra, Active Directory, mobile device management, office 365 admin portal, and scripting. * Experience with Atlassian tools, specifically Jira for workflow management, vendor management and Microsoft licensing. * Excellent problem-solving skills and the ability to think critically under pressure. * Exceptional communication and interpersonal skills, with a focus on customer service. * Ability to manage multiple priorities and adapt to changing environments.

The primary area of responsibility is to support the ICCU network and Unified Communications systems through operational tasks and troubleshooting issue. This role performs high quality support work, customer service, and interacts between all areas of IT and the business as necessary. Duties and Responsibilities: Work to achieve team goals, be part of the culture, and provide excellent customer service. Prioritize individual work and be accountable for that work through tickets and appropriate follow-up. Analyzing and monitoring network performance. Providing network support and resolving connectivity issues. Configuring hardware and software to optimize network communication. Setting up LAN and WAN networks, as well as Voice Over IP. Managing IP addresses and resolving conflicts. Monitoring and maintaining network servers and performing upgrades. Performing system administration tasks and ensuring network security. Documenting processes and monitoring network performance metrics. Consulting with internal departments and training IT support staff. Keeping up with advancements in network technologies and solutions. Provide excellent customer service to internal and external team members. Implement and maintain all aspects of the ICCU network systems including routers, switches, firewalls, load balancers and internet filters and phone systems as outlined by ICCU's architecture documents. Follow all policies and procedures. Other duties as assigned. Qualifications: Bachelor's degree required in Computer Science, Computer Information Systems or Math. 1-5 years of relevant work experience. Ability to communicate with Executive Management, Credit Union personnel and communicate effectively through customized reports. Cisco CCT Certification or Network+ Certification. In-depth knowledge of hardware, software, and network installation techniques. Exceptional ability to provide network support and resolve errors. Extensive experience with Inter-Network Operating Systems such as Cisco Systems and Palo Alto Networks. Advanced knowledge of network setup and security. Ability to keep up with advancements in IT network technologies. Proficiency in documenting processes and monitoring performance metrics. Experience with monitoring and management tools such as Splunk, Site 24x7, SolarWinds. Ability to always maintain confidentiality of Credit Union and member records. Performance Standard: Ability to fix complex problems and determine appropriate priorities. Attention to detail on many concurrent projects and initiatives. Demonstrated ability to provide excellent customer service. Ability to work without supervision. A demonstrated cooperative and positive attitude toward members and other Credit Union staff. Must be willing to comply with the Bank Secrecy Act and USA Patriot Act as implemented by Idaho Central Credit Union. Position Specific Additional Physical Requirements: Ability to work all hours of the day onsite and remote. Physical Requirements: Perform tasks requiring manual dexterity (processing paperwork, filing, stapling, sorting, collating, typing, counting cash, etc.). Sit for extended periods of time. Lift 20-40 pounds of applicable supplies including but not limited to copy paper, cash drawers, marketing material, etc. Repetitive motion using wrists, hands, and fingers. Reach keyboards. Ability to operate basic office machines (calculator, computer, telephone, copy machine, fax machine, etc.). The above statements reflect the general details considered necessary to describe the essential functions of the job and should not be construed as a detailed description of all the work requirements that may be inherent of the job. Must be eligible for membership at ICCU to obtain employment. ICCU is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, age, disability, protected veteran status or other characteristics protected by law.

Network Analyst - 2764 Role: Information Technology Industry: I.T. Town / City: Porcatello Job Type: Permanent full-time Job description: Financial Institution looking for a Network Analyst. The main responsibility will be to continually evaluate and recommend network technologies that allow the organization to achieve its business and technologies goals. Implement / update all of the appropriate processes and procedures to ensure the organization's network is running at an optimum level. Manage all telephone systems, routers, switches, mobile device management, firewalls, cabling Network security, patching and licenses and vendor management to ensure a high-level of uptime and proper level of data security. Responsibilities: Create, maintain, and support the institution's local and wide area network needs. This includes event monitoring, QOS, expansion and tuning. Developing centralized, efficient methods for managing network systems to minimize downtime and increase security on the network Excellent knowledge of Cisco routers, switches, firewalls, load balancers, and encryption. Strong expertise with routing, network security, flow control, TCP/IP and associated protocols. Excellent understanding of VoIP and telephony systems Strong skills in working with multiple vendors and projects Ability to efficiently manage network expansion. Excellent knowledge of how data networking interacts with other areas of IT. Handles purchases, patches and updates on all network equipment. Able to write technical policies, procedures, and documentation including user guides, troubleshooting guides, etc. Oversees and controls the network software and related hardware and communication systems. Participate in weekly meetings with the IT team to discuss progress and issues to be resolved. Manage the information flow to members, Administration, branch levels, and external interested parties. Qualifications: A results oriented individual who thrives working in a fast paced environment. 2-4 years of experience with Cisco routers, switches, firewalls, load balancers, and encryption. Preference given for post-secondary degree in computer science/computer information systems, or related field or a combination of related experience and education. Self-motivated with the ability to prioritize, meet deadlines, and manage changing priorities. Willingness to work outside of normal business hours. Excellent English oral and written communication skills. Ability to work with other department supervisors. Knowledge of data processing, hardware platforms, and enterprise network systems. Ability to maintain the confidentiality of the institution. Understand network systems and implement resolution to network problems. Make recommendations to meet the goals and objectives of the institution's functions, procedures, and policies. Analyzing information and evaluating results to choose the best solution and solve problems. Perform tasks requiring manual dexterity (processing paperwork, filing, stapling, sorting, collating, typing, etc.). Sit and stand for extended periods of time. Lift 20-40 pounds of office supplies (copy paper, computer paper, mail, etc.). Repetitive motion using wrists, hands, and fingers. Reach keyboards. Ability to operate basic office machines (calculator, computer, telephone, copy machine, fax machine, etc.). Bottom Line Requirements: 1. 2 + years of experience with Cisco routers, switches, firewalls, load balancers, and encryption. 2. Degree in computer science/computer information systems, or related field preferred. 3. Knowledge of data processing, hardware platforms, and enterprise network systems. Additional Information All your information will be kept confidential according to EEO guidelines.