Information technology manager jobs in Portland, ME

**Our Mission** As the world's number 1 job site*, our mission is to help people get jobs. We strive to cultivate an inclusive and accessible workplace where all people feel comfortable being themselves. We're looking to grow our teams with more people who share our enthusiasm for innovation and creating the best experience for job seekers. (*Comscore, Total Visits, March 2025) **Day to Day** At Indeed, our mission is to _Help People Get Jobs_ . Our products help transform the lives of millions of people by connecting them with meaningful employment. The Senior IT Auditor will join Indeed's expanding Internal Audit team. You will provide impartial assurance and advisory services for the company's technology environment. This includes reviewing IT risk management, governance, and internal control systems.. This role is responsible for leading IT-focused audits and helping shape the risk-based IT audit plan. You will evaluate IT risks and controls across infrastructure, applications, and processes. Using data-driven insights, you'll assess risk mitigation, boost resilience, ensure compliance, and improve operational effectiveness. We are seeking an experienced IT auditor with excellent technology risk and compliance capabilities. The right person for this role will thrive in a dynamic, high-growth technology company. You should be comfortable evaluating IT risks across infrastructure and applications and assessing the effectiveness of IT General Controls and security practices. We're looking for someone who uses technology and data-driven approaches to identify risks, enhance controls, and drive business improvements. **Responsibilities** + Assist in the development and execution of risk-based internal audit plans focused on the company's IT environment. + Perform integrated audits across diverse business functions aimed at evaluating the design and operational effectiveness of IT controls. + Test IT infrastructure (servers, networks, databases, operating systems) and business applications (financial reporting, payroll, procurement, etc.), documenting results in accordance with audit standards. + Support the SOX Compliance Program by assessing IT General Controls (ITGCs) and application controls across key technology domains (security, change management, access, operations). + Assess accessibility compliance of software products, including evaluating controls and development practices for adherence to WCAG standards and related regulatory requirements. + Contribute to audit planning, testing, and reporting while developing data-driven recommendations and validating management action plans for effective remediation. + Stay current with regulatory changes and emerging trends in data privacy, cybersecurity, and audit analytics, collaborating with management to bring innovative data approaches to internal audit practices aligned with organizational goals. **Skills/Competencies** + Bachelor's degree in Computer Science, Management Information Systems, Accounting, Finance, or related discipline. + Professional certification such as CISA, CIA, CISSP or being on track to complete any of these certifications. + Proven knowledge of IT general and application controls, system development, cybersecurity, technology operations, business continuity, and disaster recovery. + Familiarity with SOX/J-SOX, SOC, COSO, COBIT, ISO, ITIL, NIST, and accessibility standards such as WCAG relevant to IT audit and software product compliance. + 5+ years of internal audit experience with proven ability to apply data analytics, critical thinking, and problem-solving skills to extract meaningful insights from complex qualitative and quantitative datasets. + Self-motivated and adaptable, with the ability to work autonomously or collaboratively in a fast-paced, cross-functional environment while managing multiple priorities to support team performance and audit commitments. + Strong communication and relationship-building skills, with the ability to convey data-driven insights to diverse stakeholders, supported by high attention to detail, organizational discipline, and a proactive approach to continuous learning and process improvement. **Salary Range Transparency** US Remote 66,000 - 99,000 USD per year **Salary Range Disclaimer** The base salary range represents the low and high end of the Indeed salary range for this position in the given work location. Actual salaries will vary depending on factors including but not limited to location, experience, and performance. The range(s) listed is just one component of Indeed's total compensation package for employees. Other rewards may include quarterly bonuses, Restricted Stock Units (RSUs), a Paid Time Off policy, and many region-specific benefits. **Benefits - Health, Work/Life Harmony, & Wellbeing** We care about what you care about. We have a multitude of benefits to support Indeedians, as well as their pets, kids, and partners including medical, dental, vision, disability and life insurance. Indeedians are able to enroll in our company's 401k plan, as well as an equity-based incentive program. Indeedians will also receive open paid time off, 11 paid holidays a year and up to 26 weeks of paid parental leave. For more information, select your country and learn more about our employee benefits, program, & perks at **************************************** **Equal Opportunities and Accommodations Statement** Indeed is deeply committed to building a workplace and global community where inclusion is not only valued, but prioritized. We're proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neuro-diversity, disability, age, or veteran status, or any other non-merit based or legally protected grounds. Indeed provides reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation, please visit ********************************************** If you are requesting accommodation for an interview, please reach out at least one week in advance of your interview. For more information about our commitment to equal opportunity/affirmative action, please visit our Careers page (******************************** **Inclusion & Belonging** Inclusion and belonging are fundamental to our hiring practices and company culture, forming an integral part of our vision for a better world of work. At Indeed, we're committed to the wellbeing of our employees and on a mission to make this the best place to work and thrive. We believe that fostering an inclusive environment where every employee feels respected and accepted benefits everyone, fueling innovation and creativity. We value diverse experiences, including those who have had prior contact with the criminal legal system. We are committed to providing individuals with criminal records, including formerly incarcerated individuals, a fair chance at employment. Those with military experience are encouraged to apply. Equivalent expertise demonstrated through a combination of work experience, training, military experience, or education is welcome. **Indeed's Employee Recruiting Privacy Policy** Like other employers Indeed uses our own technologies to help us find and attract top talent from around the world. In addition to our site's user and privacy policy found at **************************** , we also want to make you aware of our recruitment specific privacy policy found at ****************************/indeed-jobs . **Agency Disclaimer** Indeed does not pay placement fees for unsolicited resumes or referrals from non-candidates, including search firms, staffing agencies, professional recruiters, fee-based referral services, and recruiting agencies (each individually, an "Agency"), subject to local laws. An Agency seeking a placement fee must obtain advance written approval from Indeed's internal Talent Acquisition team and execute a fee agreement with Indeed for each job opening before making a referral or submitting a resume for that opening. Reference ID: 46193

To be eligible to enlist in the U.S. Navy, candidates must be between the ages of 18-34 At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. The specialized training youll receive in this field will pave the way to careers in IT and network support, computer programming, web development and information security. SOFTWARE ENGINEERING JOBS IN THE NAVY INFORMATION SYSTEMS TECHNICIAN When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. Thats why its critical that trained Information Systems Technicians are on board to make sure networks and related systems are designed and operated properly and errors are fixed without any interruption to the mission. CRYPTOLOGIC TECHNICIAN NETWORKS As a Cryptologic Technician Networks, you fight in the battlespace of the future. Use state-of- the-art technology to perform offensive and defensive cyber operations, investigating and tracking enemies while also protecting our networks from attacks. As an expert in communication defense and forensics, youll be expected to rise to the ever-evolving challenge of maintaining cybersecurity. INTELLIGENCE SPECIALIST Collect intel on everythingdata on foreign cultures, enemy movements, current weather forecasts, etc. Then, use it to create cohesive intelligence briefings for high-ranking Navy officials. Your deep understanding of global culture and battlespaces makes you a critical component of mission readiness. Solid intel isnt easy to come by, but as an IS, you can save lives by helping us stay ready for anything. PAY AND BENEFITS From the day you start, youll receive: Competitive salary Potential to earn a bonus upon enlistment Free health insurance Free housing A retirement plan Paid training College credit EDUCATION OPPORTUNITIES Navy College Program and Tuition Assistance Post-9/11 GI Bill, up to 100% tuition Professional credentials and certifications College credit hours toward a bachelors or associate degree through the American Council on Education QUALIFICATIONS AND REQUIREMENTS U.S. citizen or equivalent High school graduate or equivalent 17 years of age or older General qualifications may vary depending upon whether youre currently serving, whether youve served before or whether youve never served before. WORK ENVIRONMENT These roles perform a variety of duties worldwide, at numerous overseas and stateside shore commands, aboard surface ships, aircraft and submarines. They generally divide time between assignments ashore and afloat. PART-TIME OPPORTUNITIES Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Sailors in the Navy Reserve typically work at a location close to their homes. Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors. RequiredPreferredJob Industries Government & Military RequiredPreferredJob Industries Government & Military RequiredPreferredJob Industries Government & Military RequiredPreferredJob Industries Government & Military RequiredPreferredJob Industries Government & Military

Job DescriptionDescription: Information Technology Manager at SMRT - Power the Future Are you ready to drive technology transformation with a team that blends innovation, tradition, and purpose? As our Information Technology Manager, you'll be at the heart of our operations, leading IT support, modernizing infrastructure, and ensuring our systems are secure, efficient, and aligned with business goals. Your work will help bring bold ideas to life and deliver meaningful impact across our organization. What You'll Do: You'll guide IT support and operations across multiple locations, contributing to technically complex, high-performance environments. Mentor our IT support specialist Oversee daily IT support operations, ensuring timely resolution of incidents and requests Establish and enforce IT support policies, procedures, and standards Lead initiatives to modernize support infrastructure, including automation, cloud migration, and remote support capabilities Collaborate with senior leadership on budgets, resource allocations, and technology roadmaps Ensure reliability and performance of desktop, server, and network environments Oversee lifecycle management of hardware and software assets Serve as an escalation point for critical incidents and coordinate cross-functional response efforts Manage relationships with external vendors and service providers Ensure IT support practices comply with organizational security policies and regulatory requirements Support implementation of endpoint protection, access controls, and data privacy measures Maintain the highest level of confidentiality and discretion regarding sensitive information What You Bring: Excellent communication, leadership, and stakeholder management skills Strong analytical and problem-solving skills Ability to explain technical issues to both technical and nontechnical users Proficiency with Microsoft Office Suite Strong understanding of network architecture, cybersecurity principles, and enterprise IT operations Experience with budgeting, vendor negotiations, and strategic planning Proven ability to manage multiple projects, prioritize tasks, and deliver timely results under pressure Proven ability to lead technical projects and manage complex support environments A passion for mentoring and developing junior staff What Makes SMRT Unique: We're a team of architects, engineers, planners, and professionals who thrive on solving complex challenges through design and technology. Our clients bring us first-of-a-kind opportunities, tight deadlines, and ambitious goals-and we respond with curiosity, collaboration, and creativity. Founded in 1884, SMRT carries a legacy of innovation into the future, focused on technically complex, high-performance environments that shape communities and enhance lives. Here, your expertise thrives. Flexible work arrangements support your rhythm. Wellness benefits reflect our belief that wellbeing starts with our team. And professional development is part of the journey. We cultivate an inclusive and supportive workplace where people feel fulfilled, challenged, and accepted. We listen, question, design, and deliver-together. For more information on who we are and what we do, visit *************************** Benefits: Flexible work environment 6 weeks of paid time off (vacation, sick, holiday, community service) Healthcare, dental, vision and life insurance 401(k) with automatic company contribution Education and training assistance Requirements: Associate or Bachelor's degree in Information Technology, Computer Science, or related field; or equivalent technical coursework Minimum 10 years of experience in IT support, helpdesk, or technical troubleshooting roles Ability to travel to all offices (Andover, MA, Bangor, ME, Portland, ME, Schenectady, NY) as required. Certifications such as ITIL Expert, CCNP, MCSE, or equivalent, strongly preferred. Understanding and experience with security requirements for government contractors and CMMC, preferred. Prior experience in an architectural or engineering firm, along with familiarity with their specialized software requirements, preferred.

Our Fortune 500 company is driving a digital transformation and looking for forward-thinking innovators to disrupt how our industry thinks about and uses technology. As one of the world's leading employee benefits providers, we help millions of people gain affordable access to benefits that help them protect their families, their finances and their futures. Are you an asker of questions, a solver of problems, and a challenger of the status quo? Our mission is to provide a differentiated customer experience and exceed the expectations people have of technology at any company - not just insurers. We are seeking individuals to join our team of talented IT professionals who share never-ending passion and an unwavering focus on our customer experience. Team members comfortable working in an agile, fast-paced, and delivery-focused environment thrive in our environment where we value an entrepreneurial spirit and those who challenge the status-quo. Unum is changing, and we're excited about what's next. Join us. **General Summary:** Unum is looking for an entry level IT Delivery Manager to lead a small team of IT professionals in agile, infrastructure, or operations environments. In this leadership role, you will ensure the successful delivery of software, solutions, and services while driving team effectiveness and performance. You'll mentor and develop team members, foster professional growth, and implement strategies to elevate results. Partnering with product owners, IT leadership, and other stakeholders, you'll maintain a steady flow of high-value solutions that meet business needs. **Job Specifications** + Bachelors degree in computer science preferred, or relevant technical experience + Has 5+ years experience in an IT field, or equivalent relevant work experience + Software development or technology background with strong knowledge of relevant technical disciplines + Demonstrates understanding of Agile/Lean leadership principles; proficient in agile team development as well as awareness of team training opportunities + Exhibits courage by taking smart risks and encouraging others to do so; empowers innovative approaches by motivating others to be proactive and resourceful + Able to effectively coach and mentor, and identify and address skills needs and gaps + Proficient in methods and techniques for running effective meetings and for understanding and influencing the roles played by participants + Displays good interpersonal skills at all levels of contact in a wide variety of situations, demonstrating the ability to listen and influence, and to relate to customers in their own language + Demonstrates the ability to champion change and support teams through change + Demonstrates the ability to think critically, challenge conventional thinking, and generate and apply unique business insight to create a competitive advantage for the organization. **Principal Duties and Responsibilities** + Is responsible for, oversees and evaluates the overall delivery of the team and acts to address issues when necessary. + Ensures the team has a well-defined backlog of valuable work. + Has been a proven people manager for 3-5 years. + For Agile teams, helps the product owner and team members to prioritize initiatives and sprint releases. + Removes obstacles and roadblocks that impact the performance of the team. + For Agile teams, works with business partners and team to translate the business strategy or roadmap into backlog items. + For Agile teams, ensures that the team(s) apply the best software engineering practices including, but not limited to: test driven development, peer reviews, continuous integration and deployment practices, unit and regression test automation, comprehensive approach to addressing NFR, adherence to standards, comprehensive 'definition of done,' team retrospectives, etc. + For Infrastructure and Operations teams, ensures that we benchmark against associated services to keep service delivery and support at an appropriate cost. + Demonstrates creativity and innovation in applying solutions for the benefit of the customer/stakeholder; promotes same within team. + Uses metrics and tools to understand team performance and efficiency; takes actions to improve the efficiency of the team. + Works with their manager to ensure strong and diverse talent is in place to meet business needs and goals. + Mentors, coaches, and inspires team members to higher levels of performance. Ensures development plans are focused on enhancing skills and expertise needed within the team. This includes 1-on-1 situational coaching towards results, experimentation and learning. + Identifies and addresses skills gaps in the team that may impact its ability to meet business needs. + Identifies and promotes pairing/cross training opportunities to enrich the expertise of the team and limit constraints or deficits of specific skills across the organization. + Develops a self-organizing team (cross-functioning, partners with the business, collaborative, works quickly and unencumbered, be empowered and autonomous, be able to focus on self-improvement) and supports the management activities that make self-organization successful. + Conducts regular reviews of each team member's plan and ensures the team member is progressing and addressing skill development needs. + Works with colleagues to review the operation and effectiveness of resourcing programs within the organization and contributes ideas for changes and improvements as appropriate. + May serve in a Scrum or Kanban Master role. + Maintains up-to-date knowledge of a broad range of emerging technology trends and identifies opportunities where technology might be deployed to deliver business improvements and competitive advantage. + Reinforces agile values by focusing on the highest business value items + Will lead real-time response to production issues, coordinating triage, driving resolution, and communicating updates to stakeholders. + Will maintain the on-call rotation, ensuring 24/7 support coverage, and managing escalation paths for critical incidents. + Owns dashboards, alert thresholds, log monitoring, and system health checks to proactively identify and prevent disruptions. + Manages daily operational tickets (break/fix, access requests, routine tasks), ensuring SLAs are met and workloads are balanced. + Will drive post-mortem meetings, documenting findings, identifying permanent fixes, and tracking follow-through on corrective actions. + Responsible for planning, coordinating, and approving routine maintenance windows, patches, upgrades, and environment stabilization activities. + Must track utilization, performance trends, and capacity planning to prevent performance degradation or resource shortages. + Maintaining runbooks, SOPs, troubleshooting guides, and supporting knowledge transfer to other support teams. \#LI-AS3 ~IN1 Our company is built on helping individuals and families, and this starts with our employees. We want employees to maintain a positive balance, which is why we provide access to the benefits and resources they need to invest in themselves. From our onsite fitness facilities and generous paid time off to employee professional development programs, we are committed to helping employees live and work their best - both inside and outside the office. Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status. The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience. $89,400.00-$183,500.00 Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans. Company: Unum

Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more. The Solutions Delivery Analyst V role is designed to serve as the lead technical subject matter expert for assigned systems, services, or applications they deliver & support for specific functional areas. This role will lead Solution Delivery execution of mid to large-sized IT initiatives in partnership with the business driving value for Ahold Delhaize USA & our Brands. In addition to delivering new and innovative solutions for the business, this role will provide complete third level production support, engage with engineers, follow up to ensure all business services are operationally stable, monitor supplier performance/execution and hold suppliers accountable for meeting contractual obligations. In addition, in this role the Solution Delivery Analyst V is responsible for making long term recommendations for operational improvements and overseeing implementation of those recommendations to improve overall system stability for identified functional areas. This role is responsible for providing high quality technical support including knowledge updates, configuration and routine application updates, application patch management and overall continuous improvement expectations. Our flexible/ hybrid work schedule includes 3 in-person days at one of our core locations and 2 remote days. Our core office locations are Salisbury, NC, Scarborough, ME, and Carlise, PA. Applicants must be currently authorized to work in the United States on a full-time basis. Duties & Responsibilities: * Lead Technical SME for systems, services and applications ranging from simple to most complex for an identified functional area. * Responsible for coaching and mentoring other members of the functional area to increase overall technical knowledge within the organization. * Responsible for leading primarily large-scale projects including driving the below listed activities: * Resource management allocation and budget management associated with assigned project delivery in coordination with the PMO * Oversee activities of lower level Solution Delivery Analysts associated with delivery on mid to large scale projects including determining work assignments, tracking progress and making necessary adjustments in order to meet delivery objectives * In partnership with IT Sourcing and Solution Delivery Managers works on contracts and Statements of Work (SOW's) within their identified Bill of Authority (BOA) * Oversees the translation of business needs identified by either the business and/or production owners by lower-level team members into either agile stories or waterfall business requirements ensuring needs of the business are clearly understood and documented * Partners with Solution Engineers in building out technical specifications that will deliver on identified business requirements and outcomes * Leads the business and Quality Assurance in building out test cases/matrices that will ensure proper testing of solutions prior to production deployment * Leads team members through System Integration Testing, record passed test cases, provide detailed documentation on failed tests and re-execute tests as needed. * Work with Solution Engineers on failed test cases and oversees changes to technical specifications needed to meet solution outcomes * In partnership with Service Delivery manage the completion of RUN Book Documentation and prepare for production support turnover * Participate in Solution Implementation & Post Production Hyper Care Support leading any efforts to resolve cutover issues ensuring the initiative is closed out properly. * Responsible for and drives all third level technical support for application and systems services for a specifical functional area * Technical Support SME for the identified service or application and serves as the technical resolver and knowledge provider. Coaches and mentors lower level Solution Delivery Analysts on a daily basis. * Accountable and responsible for supplier performance to deliver on technical support needs and service level expectations. Manages support relationship for mid to large-size software supplier relationships holding suppliers accountable for their contractual obligations * Responsible for engagement with Engineers and Product Teams to ensure operational support needs are met and responsible for all technical engagement with suppliers. * Leads root cause analysis on complex issues, recommends and implements opportunities for continuous performance improvement of systems including those delivered through suppliers. * Partners with Engineers, Product Teams, and business groups to deliver standard to complex configuration and operational changes for the services/applications within established standards. * Leads efforts to determine integration needs, design improvements, and design patterns with Engineers, Developers, Suppliers, and Product teams * Responsible for identifying and driving end to end proactive improvement through monitoring tools integration, continuous improvement activities and reporting on service availability * Ensure operational stability of a 24/7/365 grocery retail environment by providing technical support, system monitoring, and issue resolution which may be required during off-hours, weekends, and holidays as needed. Qualifications: * Bachelors Degree in Computer Science or Technical field and Masters Degree in Technology and/or Business related field; equivalent trainings/certifications/experience equivalency will be considered * 8 or more years of equivalent experience in relevant job or field of technology. * 5 or more years of equivalent experience in an advanced role or technical capacity, leading teams directly or indirectly * 5 or more years experience directly responsible for guiding, training or onboarding team members in relevant technologies, capabilities or skills * Masters the use professional concepts and functional expertise * Takes on mid to large projects from start to finish and works independently on these efforts with minimal direction required, * Works on complex problems where analysis of situations or data requires a review of a variety of factors * Possess an innate desire to produce quality work * Has the desire and ability to trace issues to their source-even when those issues lie outside the boundaries of the code * Exercises judgment within defined procedures and practices to determine appropriate action Preferred Qualifications: * Masters Degree in relevant field of study, Additional trainings or certifications in relevant field of study * 3 or more years experience in Agile teams and Product/Platform based operating model. * 3 or more years of experience in leading teams or advancing technical capability in teams. * Experience in retail or grocery preferred. * UKG PRO WFM experience * Boomi certified and development experience ME/NC/PA/SC Salary Range: $108,880 - $163,320 IL/MA/MD/NY Salary Range: $125,200 - $187,800 Actual compensation offered to a candidate may vary based on their unique qualifications and experience, internal equity, and market conditions. Final compensation decisions will be made in accordance with company policies and applicable laws. #LI-Hybrid #LI-NG1 At Ahold Delhaize USA, we provide services to one of the largest portfolios of grocery companies in the nation, and we're actively seeking top talent. Our team shares a common motivation to drive change, take ownership and enable our brands to better care for their customers. We thrive on supporting great local grocery brands and their strategies. Our associates are the heartbeat of our organization. We are committed to offering a welcoming work environment where all associates can succeed and thrive. Guided by our values of courage, care, teamwork, integrity (and even a little humor), we are dedicated to being a great place to work. We believe in collaboration, curiosity, and continuous learning in all that we think, create and do. While building a culture where personal and professional growth are just as important as business growth, we invest in our people, empowering them to learn, grow and deliver at all levels of the business.

Do you possess strong leadership, organizational and communication skills? Are you seeking an opportunity to contribute in a way that makes a difference? Join Catholic Charities of Maine, in our pursuit to provide help and create hope in Maine. Catholic Charities Maine Behavioral Health Network in Portland has a full-time opening for an Operations Manager. Catholic Charities Maine's Behavioral Health Network (BHN) is dedicated to helping adults and families struggling with a mental health diagnosis and/or substance use disorders. We are an interdisciplinary team of psychiatrists, nurse care managers, clinicians, care coordinators, and peer support specialists who provide an integrated and mission-guided approach to client care for adults and families. Definition : The Operations Manager (O.M.), coordinating with the Core Leadership Team and at the direction of the Regional Director, responds to the daily operational needs of BHN South programs. Programmatic operational needs include maintaining a safe and functional workspace, direct supervision of the Team Support Staff, communication and collaborative troubleshooting of IT, phone, and facility concerns, identifying, provisioning and arranging for coverage for gaps in day-to-day programming, oversight of scheduling, inventory and office supply coordination, and in collaboration with Core Leadership Team members consistently and directly supporting team members with sustaining, consistent performance in alignment with state, agency and programmatic goals and objectives. The O.M. generally works in an office setting using computers and works in community and home settings for which travel may be required. The O.M. position is a salaried, on-site position that includes scheduled evening and weekend support to the program. Qualifications: Minimum of an Associates Level Degree or equivalent (bachelor's degree preferred) with experience and/or training in administrative oversight and supervision. A Mental Health Rehabilitation Technician Certification (MHRT-C or provisional) is strongly preferred (will consider candidates who are MHRT-C (or provisional) eligible and can complete full status post hire). Three to six years of progressive supervisory experience, to include office, facility and personnel management, data tracking and monitoring of quality and contract outcomes, along with computer literacy to include electronic health records, excel and telehealth platforms. Prior operations experience in a behavioral health setting is preferred. Must have working knowledge of computer software applications including the creation and maintenance of spreadsheets, electronic health records, and telehealth platforms. Will have the ability to function as a member of a team and uphold timely and accurate communication across multiple programs. Benefits include: Six (6) weeks of Earned Time (first year!), plus an additional six (6) paid agency holidays! A choice of three (3) comprehensive medical plans Dental & Vision Insurance options Short- and long-term disability, life insurance (employer paid!) Accident & Critical Illness insurance Bereavement Time off Employee Assistance Plan (EAP) Mileage Reimbursement 401k agency contribution Health & Wellness programs including up to $100 per year on health and wellness purchases as well as access to group & individual coaching. 10% Employee discount on childcare at our Catholic Charities Child Development Centers (Portland and Biddeford) You may submit your cover letter and resume (indicating the position title) via our website (**************** or email (************************), fax **************, or mail to Human Resources Office, Catholic Charities Maine P.O. Box 10660, Portland, ME 04104. Catholic Charities Maine is a United Way and Affirmative Action/EOE/Minorities/Females/Veteran/Disabled Employer. Catholic Charities Maine participates in E-Verify. For more information on E-Verify, please go to: **********************************

As a people first values-based culture, we provide free weekly wellness sessions focused on our employee's physical and mental wellbeing, and flexible work arrangements. We offer a generous employer 401k match and an employee stock purchase plan for long-term financial wellness. Our full array of health, financial and voluntary benefit programs are what you would expect from a recognized Best Place to Work. As a member of the Dechra Group IT team, the IT Technician will be responsible for providing technical support to include general IT related triage, helpdesk driven workloads, account management, systems monitoring. Provide tier I support for all hardware including workstations, servers, general infrastructure systems, peripherals, operating systems, and applications in accordance to company policy and established standards and procedures. The IT Technician will provide hands-on technical support of local site employees and remotely assist employees across North America including Mexico and Canada, reporting to the IT Manager and will work closely with Group IT colleagues at other sites to implement, maintain, and enhance a broad spectrum of technology solutions. Must possess the technical experience and aptitude to work on multiple levels of the technology stack (infrastructure hardware, operating systems, applications) within a wide variety of hardware/software solutions. The IT Technician will need to be able to work independently under minimal supervision, and at times during non-business hours. Key Responsibilities Ensuring that all employees, customers and stakeholders receive a first class level of service in relation to IT incidents and service requests. Providing First and Second Line support for software and hardware fault resolution. Adhere to established IT department standards and procedures as set forth by the IT Director and local IT Manager. Deployment of new hardware and software assets based on the IT department standards. Ensure regional site documentation is accurate and up to date at all times. Deployment new assets in line with the company's hardware refresh policy. Remote support using software support tools, telephone, or desk side support. Escalation of incidents to line management as required. Interaction with Incidents and requests in the helpdesk call handling system. Use existing procedures to solve routine or standard problems. Research and discover new technology solutions. Evaluate and recommends methods and tools for streamlining and improving the established IT processes. Competencies Strong Technical Aptitude Strong Customer Service Strong Problem Solving Learning Agility Flexibility Results Focused Self-Starter Work independently Behavior and Values (D) Dedication - committed to delivering excellence (E) Enjoyment - enthusiastic and results driven (C) Courage - able to take calculated risks (H) Honesty - honesty and integrity (R) Relationships - team player (A) Ambition - willing and able to go the extra mile Skills Knowledge of a broad range of technologies and their applications Experience installing, configuring and maintaining a wide variety of hardware and software Experience working in an IT role supporting local and remote users Experience with technical writing for IT procedures and network diagrams Good interpersonal skills Able to work independently and reliably in a dispersed geographic IT team with minimal supervision Able to multi-task and deliver under pressure Qualifications Prefer 5 years hands on IT experience within a mid-sized corporate environment. Prefer college degree in Information Systems AND/OR recognized current IT certifications (MCSE, CCNA, etc.). Knowledge and Experience - Essential Microsoft stack - O365, Active Directory, Group Policy, NTFS, WSUS, Server 2012- 2016, Windows 10, SCCM, Exchange 2016, Teams, InTune Hardware - Microsoft SurfacePro tablets, Lenovo desktops, HP servers, HP/Aruba switches, Cisco Meraki access points, access control systems, IP camera systems VMWare vSphere vCenter Avaya IPOffice Server Edition and SIP devices Networking (Demonstrable TCPIP knowledge, DNS, DHCP) Remote access/control solutions (TeamViewer, Cisco AnyConnect VPN) Trend Micro Antivirus Cisco ASA/Firepower and UmbrellaDNS Malware remediation HelpDesk systems Knowledge and Experience - Desirable Seasoned IT Technician with experience in both large and small environments Passion for learning new technologies Experience working within an international company Cloud based solutions experience Experience with PowerShell scripting, command line tools, event log parsing, native windows troubleshooting tools, monitoring tools Additional Details Occasional travel may be required

The Director of Information Technology (IT) is responsible for providing both strategic leadership and operational oversight for all technology systems and functions across the bank. This position ensures that the bank's IT infrastructure, cybersecurity, and digital systems effectively support business goals, regulatory compliance, and exceptional customer experiences. As a member of the operations leadership team, the Director collaborates with the COO, Operations VPs, and Information Security Officer to develop and implement technology initiatives that enhance operational efficiency, safeguard information assets, and support the bank's long-term strategic vision. This role balances hands-on technical management with strategic planning and people leadership-ensuring that technology not only enables the bank's mission of delivering secure, modern, community-focused services but also fosters a culture where team members feel recognized, supported, and empowered to grow. Essential Duties and Responsibilities: Strategic Leadership Develop and execute a multi-year IT strategic plan aligned with the bank's overall business strategy. Advise senior management on emerging technology trends, cybersecurity risks, and digital banking opportunities. Establish governance processes for IT investments, prioritization, and performance measurement. Serve as a key member of the bank's risk, audit, and strategic planning committees, ensuring technology initiatives meet compliance and business continuity expectations. Technology Operations & Infrastructure: Oversee the management, maintenance, and optimization of the bank's network, servers, workstations, and telecommunications infrastructure. Manage LAN/WAN systems, routers, switches, firewalls, VPNs, and related connectivity hardware and software. Ensure uptime, redundancy, and system performance standards meet service-level requirements for all departments and branches. Lead lifecycle management of hardware, software, and cloud environments including Windows Server, Microsoft 365, Active Directory, and Azure platforms. Coordinate technology upgrades and deployments with minimal disruption to daily operations. Cybersecurity & Compliance: Collaborate with the Information Security Officer to design, implement, and monitor cybersecurity policies, procedures, and tools consistent with FFIEC, GLBA, and NIST standards. Direct ongoing risk assessments, penetration testing, and incident response programs. Partner with internal audit, compliance, and external vendors to ensure adherence to all applicable federal and state banking regulations. Lead disaster recovery planning, testing, and documentation, ensuring the bank's operational resilience. Maintain current knowledge of industry threats and best practices to proactively manage cybersecurity posture. Vendor, Project, and Budget Management: Manage relationships with technology and telecom vendors, ensuring quality service delivery and cost-effective solutions including managed service provider for level 1 support and infrastructure monitoring. Negotiate and maintain service agreements, licensing, and maintenance contracts. Develop and manage the IT department's annual budget, including capital expenditure planning and cost forecasting. Lead IT-related projects such as system conversions, network upgrades, and cybersecurity initiatives. Ensure effective project documentation, communication, and risk mitigation across teams. User Support & Training: Ensure IT delivers timely, courteous, and professional support to all internal customers. Oversee the development of user training programs and IT documentation. Promote technological literacy across the organization through workshops and clear communications. Coordinate user provisioning, access controls, and onboarding/offboarding processes in collaboration with HR and department leads. Contributes to fostering a culture that prioritizes personal growth, elevates self-worth, ensures respect and belonging, amplifies voices, empowers individuals, and nurtures their potential to reach their full potential. Leadership & Team Development: Lead with a “people-first” mindset-supervising, mentoring, and supporting the IT team in ways that promote growth, well-being, and belonging. Prioritize coaching over command, and clarity over control-empowering team members to develop their skills, take ownership, and align with the bank's purpose. Celebrate achievements, both big and small, and create space for individuals to feel seen, heard, and valued. Foster a collaborative, psychologically safe environment that embraces diversity of thought, continuous feedback, and personal accountability. Lead by example with authenticity, humility, and care-ensuring every interaction reflects the bank's culture and commitment to people. People Leadership & Cultural Stewardship: Act as a coach, mentor, and champion for the IT team, fostering a supportive and inclusive culture where individuals are recognized, challenged, and developed. Model the bank's values through compassionate directness, active listening, and transparent communication. Recognize and celebrate contributions, ensuring that employees feel valued and aligned with the bank's mission. Encourage open dialogue, feedback, and continuous personal and professional growth. Serve as a steward of the bank's most important asset, its people, by cultivating an environment of trust, accountability, and respect. Build cross-functional relationships that strengthen collaboration and shared success throughout the organization. Performance Expectations: Uphold and model the bank's mission, vision, and values. Deliver secure, efficient, and customer-centered IT systems. Ensure full compliance with regulatory standards and security protocols. Support a collaborative workplace culture that values innovation, inclusion, and continuous improvement. Demonstrate leadership rooted in empathy, accountability, and service to others. Proactively recognize the strengths and contributions of individuals and teams. Nurture a learning culture through mentorship, coaching, and meaningful feedback. Requirements Education & Certifications: Bachelor's degree in Computer Science, Information Systems, or a related technical discipline. Certifications preferred: MCSE, CCNA, CISSP, CISM, or ITIL. Experience: 7-10 years of progressively responsible IT management experience, including at least 3 years in a leadership role. Prior experience in a banking or regulated financial services environment is strongly preferred. Demonstrated expertise in IT infrastructure, cloud administration, cybersecurity, and regulatory compliance. Proven experience leading complex IT projects and managing cross-functional teams. Knowledge & Skills: In-depth understanding of Windows Server environments, Microsoft 365, Active Directory, and Azure cloud services. Working knowledge of networking (LAN/WAN), firewalls, VMware VPNs, and endpoint management. Strong grasp of cybersecurity frameworks, including NIST, ISO, and FFIEC guidelines. Excellent interpersonal, written, and verbal communication skills. Strong analytical, troubleshooting, and project management abilities. Commitment to confidentiality, integrity, and ethical technology stewardship. Working Conditions: Primarily office-based with occasional travel to branch locations and vendor sites. May require after-hours or weekend work for system upgrades or emergencies. Frequent computer use and occasional physical effort, including lifting equipment up to 50-70 lbs. Work performed in well-lit, climate-controlled office environments with occasional exposure to confined spaces for cabling and maintenance.

Wright-Ryan has been at the heart of Maine's construction landscape over the past four decades, crafting spaces that endure. Beyond the blueprint, our team of dedicated professionals sees each project as a partnership in realizing our clients' goals. From the initial stages through project completion, we provide insightful guidance, innovative solutions, and steadfast assistance. Spanning Commercial, Institutional, and Residential sectors, our firm thrives on diverse and engaging projects. We prioritize a close-knit community and supportive environment, essential to our success as employee owners. At Wright-Ryan, we take pride in our reputation and our role in shaping Maine's great spaces. Job Overview At Wright-Ryan, we believe technology should empower people-helping teams work smarter, projects run smoother, and the business grow stronger. We are seeking a forward-thinking Director of Information Technology to lead the strategic direction, development, and execution of our IT operations. This is a high-impact leadership role focused not only on technology infrastructure, but also on enabling our people and driving value across the organization. As Director of IT, you will report to the President/CEO and collaborate with company leadership and end users to align our technology systems with core business objectives. You'll oversee the delivery of reliable, secure, and user-centered solutions that enhance productivity, support innovation, and enable our continued success in the construction industry. From long-term planning to day-to-day support, your work will directly influence the effectiveness and experience of every Wright-Ryan employee. Key Responsibilities * Strategic Technology Planning: Lead the development and implementation of a company-wide IT roadmap in partnership with senior leadership, ensuring technology supports our evolving goals and operations. * Service-Focused Support: Champion a service-first culture within IT, prioritizing responsiveness, usability, and collaboration with departments to ensure technology solutions genuinely meet end-user needs. * Digital Transformation Across Projects: Identify and implement innovative tools and workflows to enhance construction project delivery, team collaboration, and data-driven decision-making. * IT Team Leadership: Direct and develop a performance-driven IT team aligned with business goals, ensuring clear accountability, continuous improvement, and strategic value delivery. * Risk & Compliance: Proactively manage cybersecurity, risk, and compliance efforts across systems. Oversee routine security audits and implement monitoring practices to safeguard company data and operations. * Vendor and Partner Relationships: Manage third-party providers and negotiate vendor contracts to ensure performance, reliability, and access to new technologies that provide real value to Wright-Ryan. * Budget & Finance: Develop and maintain the IT budget, aligning investments with strategic goals and optimizing resources for long-term impact and sustainability. Education, Experience, and Skills * Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience). * 10+ years of progressive IT experience, with at least 5 in leadership roles supporting diverse business functions and executive stakeholders. * Experience with enterprise software management platforms, analysis, implementation, and evaluation of IT systems. * Technical expertise in network architecture, server infrastructure, virtualization, cloud computing, and cybersecurity, including IT risk management, continuity, and governance. * Familiarity with the following systems: * Cloud Computing (Microsoft Azure, Remote Apps, Hybrid AD) * ERP/EMS/CRM Systems (Procore, Sage 300 CRE, Unanet) * IT Management (Monday, Zoho, Capterra, Asset Tracking) * Cross-Platform Cloud Integrations (Docusign, Jones COI, Egnyte, Teams, HH2) * Deep knowledge administering Microsoft 365 tenants and Windows Server 2022 Datacenter * Workflow Automation and AI (Power Automate, SharePoint, LLM/ML, MS Copilot, ChatGPT, Helix) * Skilled in evaluating, implementing, and optimizing cross-platform integrations and IT management tools. * Strategic thinker with strong decision-making, organizational, and problem-solving capabilities to lead complex projects under tight deadlines. * Demonstrated ability to lead diverse technical teams and drive user-centered IT initiatives across departments. * Exceptional interpersonal and communication skills-able to engage technical and non-technical audiences and build strong internal partnerships. * Willingness to travel to project sites when needed. Pay and Benefits As a 100% employee-owned company, each employee owner shares in our financial success by receiving shares of company stock at no cost through our ESOP! In addition to the many benefits of employee-ownership, we offer competitive pay and excellent benefits including an annual bonus pay plan, 401(k) retirement plan with match, insurance (medical, dental, vision, life, disability, and accident), paid time off, tuition reimbursement and professional development opportunities. Wright-Ryan Construction, Inc. is proud to be an Equal Opportunity Employer. We welcome all qualified applicants without regard to race, color, religion, ethnicity, ancestry, citizenship, sex (including pregnancy, gender identity and expression, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors or other status protected by law.

Job DescriptionBenefits: 401(k) Bonus based on performance Company parties Free food & snacks Free uniforms Health insurance Opportunity for advancement Paid time off Training & development About Us Ion Networking is a fast-growing managed IT service provider dedicated to delivering top-tier technology solutions to businesses. We pride ourselves on our commitment to exceptional customer service and cutting-edge IT support. We are also proud to be an Employee Stock Ownership Plan (ESOP) company, which means every team member is also an employee-owner. As an ESOP, our employees directly benefit from the companys success, fostering a collaborative and rewarding work environment where every individuals contribution truly matter. Job Summary As an IT Support Engineer Level 1, you will be the first point of contact for users experiencing technical issues. Your role will focus on troubleshooting, maintaining, and supporting hardware, software, and network systems. You will play a critical role in ensuring smooth IT operations for our clients by responding to service requests, managing system integrity, and assisting in IT projects. In addition to being part of our MSP team and supporting our full client base, this role will specifically be hiring for a dedicated onsite technician for one of our larger clients two days per week. You will act as the dedicated onsite helpdesk support technician for the site, working closely with end users while having the full backing of our engineering team and support tools. Key Responsibilities Provide first-line support for hardware, software, and network-related issues. Install, configure, and upgrade hardware and software components. Troubleshoot and repair computers, peripherals, and network devices. Assist with system upgrades, patches, and security software installations. Maintain and update IT documentation, including client environments and configurations. Monitor and support backup operations to ensure data integrity. Collaborate with clients to diagnose and resolve technical issues efficiently. Log all work in a ticketing system to track issue resolution and time management. Escalate unresolved issues to higher-level support when necessary. Perform on-site technical support and installations as required. Establish and maintain strong working relationships with colleagues and clients. Technical Responsibilities User & Account Management: Support user account setups, resets, and permissions. Security & Protection: Assist with security tools, manage access, and ensure system protection. Remote Management: Utilize IT support tools to provide remote assistance. Backup & Disaster Recovery: Deploy and monitor data protection solutions. Networking & Security: Configure and troubleshoot network devices, assist with firewall setups. Email & Communication Security: Assist in email filtering, troubleshooting, and user management. IT Documentation: Regularly update technical documents and client records. Hardware & Software Support: Install, upgrade, and troubleshoot workstations, servers, and software. Qualifications & Requirements Education: High School Diploma or equivalent required; IT certifications (A+, CCNA) are a plus. Experience: 1+ years of experience in IT support, network maintenance, or a related field. Technical Skills: Familiarity with Windows operating systems, Office 365, and basic networking. Soft Skills: Exceptional communication, strong problem-solving abilities, and outstanding customer service skills. Interpersonal & Client Relations: Ability to build rapport and maintain strong relationships with clients. Communication Skills: Ability to explain complex technical concepts in a clear and understandable manner to non-technical users. Multitasking Ability: Must efficiently manage multiple tasks and client interactions simultaneously. Teamwork: Strong collaborative skills and ability to work in a dynamic team environment. Physical Requirements: Ability to lift and carry equipment up to 50 pounds, work in server rooms, and travel to client locations as needed. Other Requirements: Valid drivers license and reliable transportation. Why Join Us? Employee Ownership: As an ESOP, you have a direct stake in the companys success. Retirement Benefits: 401(k) plans with company contributions. Healthcare Coverage: Comprehensive healthcare plans for employees. Professional Development: Reimbursement for approved certifications and training. Work-Life Balance: Paid vacation and holidays (full schedule provided upon job offer). Career Growth: Opportunities to develop technical skills and advance in the company. Supportive Environment: A dynamic team culture that values collaboration, continuous learning, and innovation.

Description & Requirements We are seeking a strategic and hands-on Program Manager to lead AI and technical upskilling initiatives that shape the future of our workforce. This role blends working collaboratively with the AI Accelerator Team strategy and thought leadership with hands-on program management, ensuring our learning strategy not only meets current needs but anticipates future demands. Essential Duties and Responsibilities: Program Support & Strategy Execution - Collaborate with department leads and HR to support the execution of AI and technical skills development initiatives. - Contribute to the implementation of the organization's AI/technical learning strategy in alignment with business goals. - Stay informed on industry trends and emerging technologies to support program planning and continuous improvement. Instructional Design & Gap Analysis - Assist in conducting skills gap analyses and needs assessments to inform learning priorities. - Support the design and development of engaging, scalable learning experiences using modern instructional design principles. - Contribute to the creation of curricula spanning AI literacy to intermediate technical skills, utilizing blended learning formats. Program Coordination & Delivery - Coordinate components of the program lifecycle including planning, vendor engagement, content development, and delivery logistics. - Collaborate with internal SMEs, external providers, and cross-functional teams to ensure program quality and relevance. - Support the implementation of interactive learning formats such as labs, simulations, and workshops. - Ensure training content aligns with organizational goals and technology enablement efforts. Measurement & Continuous Improvement - Track key performance indicators (KPIs) and assist in evaluating program effectiveness and learner outcomes. - Gather and analyze learner feedback to support content and delivery enhancements. - Prepare summary reports and insights for internal stakeholders to inform future program improvements. Stakeholder Engagement - Partner with internal teams to identify training needs and coordinate learning solutions. - Liaise with facilitators, trainers, and SMEs to ensure delivery of high-quality learning experiences. - Support the development of a community of practice among AI and technical learning advocates. Minimum Requirements - Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience. -Proven experience in managing large-scale training or workforce development programs in AI, data science, or technical domains. -Strong instructional design skills with a track record of creating impactful learning experiences. -Expertise in conducting skills gap analyses and translating findings into actionable programs. -Exceptional communication and stakeholder engagement skills, with the ability to influence at all levels. -Familiarity with AI tools, data analytics platforms, and emerging tech trends. -Experience with Learning Management Systems (LMS) and digital learning platforms. -Background in Experience with organizational development and change management. Core Competencies -Strategic vision with operational excellence. -Analytical mindset with a passion for measurable impact. -Ability to inspire and mobilize diverse stakeholders. -Adaptability in a rapidly evolving technology landscape. EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 90,780.00 Maximum Salary $ 122,820.00

Job Requirements Why work for us? Alkegen brings together two of the world's leading specialty materials companies to create one new, innovation-driven leader focused on battery technologies, filtration media, and specialty insulation and sealing materials. Through global reach and breakthrough inventions, we're delivering products that enable the world to breathe easier, live greener, and go further than ever before. With over 60 manufacturing facilities with a global workforce of over 9,000 of the industry's most experienced talent, including insulation and filtration experts, Alkegen is uniquely positioned to help customers impact the environment in meaningful ways. Alkegen offers a range of dynamic career opportunities with globe-spanning reach. From production operators to engineers, technicians to specialists, sales to leadership, we're always looking for top talent ready to bring their best. Come grow with us! Job Responsibilities: The IT Site Support Administrator is a technical position within the IT organization. This position is responsible for maintaining the design, integrity and performance of the IT Systems. As a member of the IT Operations team and the technical service desk, this individual will play a key role in the delivery of high quality support and exceptional customer satisfaction Reporting directly to the IT Site Operations Manager, the incumbent is required to work independently with minimal supervision. This position is a customer facing role that interacts with people at every level of the organization providing support services, contributing to continual development and assisting in the deployment of global IT Infrastructure and Operations initiatives. Key Responsibilities Manage business critical IT systems to include Active Directory, M365, VoIP, MDM solutions Isolate/troubleshoot network connectivity issues. Respond to and provide accurate incident resolution and service request management within established SLA System Imaging, upgrades, configuration, and deployment utilizing enterprise-based tools Manage and verify integrity of backups and restores of Company data. Identify and mitigate potential areas of risk Contribute to knowledgebase and process archives through technical documentation Sustain state-of-the-art awareness to technologies that benefit the organization and its goals. Participate in Divisional and Global Infrastructure implementation projects Availability to participate in On Call Rotation 1x/month - Triage / Troubleshoot all Emergency issues in accordance with the critical response process. Act as Project Manager for site projects taking responsibility for implementation within the larger business initiative Train users in best practice usage of IT in line with documentation and procedures Work with internal and external partners Education, Experience, Skills and Abilities Bachelors | Associate Degree preferred 5+ years of equivalent experience in IT support functions. Clear understanding of networking principles and the ability to isolate and resolve issues (LAN/WAN). In-depth experience in a Microsoft-based environment (Active directory and Windows) A strong knowledge of IT Infrastructure, security, systems and applications Self motivated with a sharp attention to detail Knowledge of IT Operations, processes and best practices Possesses excellent self-management, interpersonal communication and organizational skills with a strong commitment to a TEAM environment. Ability to easily adapt to and learn new technologies Strong customer service skills with the ability to articulate clearly to a non-technical audience Excellent verbal/written communications and listening skills. Additional Education, Experience, Skills Preferred: Knowledge of Virtual Environments (VMWare/ESXi, Hyper-V), Cisco IOS, SCCM, Crestron, Mitel/Shortel, Azure, ERP, EDI, CAD/CAM Applications, Manufacturing/Automation

The Assistant Registrar for Technology and IT Liaison is a member of a team within the Office of the Registrar, supporting the office's mission to create, maintain, protect, and analyze academic data and the academic records of current and former Bowdoin students. This position provides expertise in both technical and functional requirements of the Registrar's Office, and helps to maintain several key systems. The position is responsible for liaising with IT and ensuring that the tools and services delivered by IT meet the needs of the Registrar's Office and support the policies of the College. This position also supports reporting in the Office of the Registrar; the incumbent will extract, gather, summarize, and analyze academic data for reporting within the office and for stakeholders within the college.

Title: IT Program Manager for Student Affairs The IT Program Manager for Student Affairs is a Functional Lead position. This position is responsible for supporting and coordinating the efficient and effective implementation and maintenance of information technology (IT) systems in Student Affairs. This individual supports the work of the Office of the Vice President for Student Affairs and the Associate Vice President & Dean of Students by implementing and optimizing technology solutions for student success, student housing, student conduct, student disability services, athletics, and campus safety. The functional lead role will work with partners across the Bates community to ensure the effective implementation and use of these IT systems. This position has the opportunity to be a hybrid position. Job Duties: Coordination and Communication: Coordinate business unit teams in the implementation and maintenance of software, including status meetings, communications, and facilitating decision making. Identify tasks and interrelationships to evaluate functional and cross-functional requirements and enhancements. Ensure the timely delivery of implementation and maintenance projects. Participate in cross-functional, cross-disciplinary project teams to better leverage systems. Identify gaps and address them actively in collaboration with the project team. Provide regular progress updates to project teams. Communicate all new (or changed) policies, procedures, and/or processes with relevant faculty & staff to ensure they have the most up-to-date information. Serve on and provide functional leadership on advisory committees charged with overseeing the implementation and evaluation of the respective systems. Track and monitor issues to ensure resolution by working with the technical support team and the vendors Ensure appropriate measures are taken to maintain data confidentiality and security, and that all users understand data privacy. System Management: Serve as the primary partner with the information technology team and the software vendors. Configure software to meet business needs. Create and execute appropriate test cases and ensure the integrity of the solutions prior to business unit and user acceptance of testing. Maintain test plans for all systems to use for evaluating system upgrades. Lead workflow changes. Manage accounts, roles, and privileges within systems. Gather, define and prioritize user and functional requirements and enhancements. Research existing systems and procedures that could benefit from the further utilization of the system, and make recommendations. Develop and implement methodologies and techniques that improve efficiency and enhance productivity in the system. Troubleshoot issues with users and IT support as needed. Identify potential problems before they occur and implement solutions. Coordinate information/data changes that occur as part of system life cycle to ensure consistency. Identify potential areas where system processes require business practice changes, or where new ones need to be developed. Training and Documentation: Document all business processes, requirements, needs, flows and diagrams. Serve as a resource and content expert, providing staff with guidance and being available to answer questions. Guide staff to understand their roles and responsibilities within the systems. Design, document, and deliver training to staff and faculty. Provide training and related documentation to other system users/trainers. Conduct regular outreach to business units to promote the effective utilization of the system. Assessment: Collect and interpret data on software utilization. Write assessment reports to demonstrate utilization trends, implications, and recommendations. Analyze and evaluate system operations, ensuring all performance objectives are met. Provide regular updates to the Senior Associate Dean of Students on the evaluation of the system. Reporting: Collaborate with users to develop report/dashboard requirements. Perform adhoc data querying. Create and maintain production business reports. Collaborate with Information and Library Services (ILS) personnel on complex production reports. Minimum Qualifications: Education Bachelor's degree required. Experience At least 3 years of experience in IT program management or systems implementation with a focus on higher education preferred. 3+ years experience in leading complex projects, gathering technical requirements. Experience with change management. Skills and Knowledge Commitment to equity and inclusion, and serving the needs of a culturally and educationally diverse community. Familiarity with data integration, data management, and security standards for Higher Education IT systems. An eagerness to learn and identify possible solutions. Proficiency in managing and optimizing IT systems and applications. Ability to assess and implement technology solutions that meet the needs of stakeholders. A high level of initiative and self-motivation, with the ability to work independently, as well as part of a team. Strong attention to detail and a commitment to delivering high quality work. A passion for improving student success through the effective use of technology. Ability to gather data, interpret, and draw insights from data. Ability to execute plans and meet project objectives. Strong operational aptitude with the ability to lead discussions, articulating the business value of a technology solution. Ability to develop strong, strategic partnerships engaged in immediate and long-term opportunities. Ability to explain complex issues in plain, concise, clear manner. Ability to quickly understand business processes. Strong interpersonal skills and ability to work effectively at various levels in a collaborative team environment. Strong verbal and written communication skills; effective listening skills. Experience troubleshooting software and business issues. Experience with a database reporting tool (Power BI, Cognos, Argos, Crystal) highly desirable. Knowledge of Banner, AIM, Starrez, Adobe and Starfish preferred. Benefits: Bates College offers competitive salaries, excellent benefits (health, dental, sick leave, 24 days of vacation, 2 personal days, 13 paid holidays, dependent care subsidy, free parking, access to library and athletic facilities & more), and a supportive, collegial environment in a drug and smoke-free workplace. Equal Employment Opportunity Statement: Bates College is committed to the principle of equal opportunity and providing an educational and work environment free from discrimination. The college prohibits discrimination on the basis of race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or gender expression, age, disability, genetic information or veteran status and other legally protected statuses in the recruitment and admission of its students, in the administration of its education policies and programs, or in the recruitment of its faculty and staff. Bates College adheres to all applicable state and federal equal opportunity laws and regulations. All college faculty, staff, students, contractors, visitors, and volunteers are responsible for understanding and complying with the Non-Discrimination Policy. Inquiries concerning the college's policies, compliance with applicable laws, statutes, and regulations (such as Title VII, Title IX, and ADA/Section 504), and complaints may be directed to Gwen Lexow, Title IX Officer, ************ or via email at ****************. About Bates: Bates is internationally recognized as a leading liberal arts college, attracting 2,000 students from across the U.S. and around the world. Since 1855, Bates has been dedicated to educating the whole person through creative and rigorous scholarship in a collaborative residential community. Committed to opportunity and excellence, Bates has always admitted students without regard to gender, race, religion, or national origin. Cultivating intellectual discovery and informed civic action, Bates prepares leaders sustained by a love of learning and zeal for responsible stewardship of the wider world. Bates engages the forces - intellectual trends, demographic changes, and technology - that are transforming higher education and the world into which our students graduate. Bates has highly competitive admissions, graduates over 90 percent of its entering students, and more than half of its alumni earn graduate degrees. Bates employs 200 faculty members and 550 staff. The college is proud of deep roots in the Lewiston/Auburn community, Maine's second-largest urban area with a population of approximately 65,000. Bates is located on a beautiful, 133-acre, traditional New England campus in Lewiston, an emerging city with an entrepreneurial climate, a lively arts scene, and a dynamic business community. Bates is 35 miles north of Portland, 140 miles north of Boston, and 350 miles north of New York City.

**Be visionary** Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research. We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins. **Job Description** **Job Summary:** The ERP Administrator/Technical Analyst is responsible for the administration, support, and enhancement of enterprise ERP systems, primarily IFS and Dynamics AX. The analyst will manage system updates, disaster recovery planning, data migration, and package delivery, while also supporting Linux and Windows server environments. The position involves cross-functional collaboration to analyze, design, test, and implement ERP solutions across business areas such as inventory, costing, manufacturing and accounting. Responsibilities include conducting audits, coordinating upgrades, and resolving complex infrastructure issues. **Essential Duties and Responsibilities** may include the following. Other duties may be assigned. + ERP administration, troubleshooting and user support (IFS, Dynamics AX, Etc...) + Service updates + Disaster recover planning and testing + Package and delivery management + Data migration + Linux and Windows server patching and upgrades + Linux and Kubernetes experience + SQL and/or PL/SQL experience + Oracle DB experience a plus + Internal and external server audits + General ERP knowledge of inventory, costing, manufacturing, and accounting a plus + Conducts analysis, design, evaluation, modification, testing and implementation of enterprise-wide systems (e.g., IFS, Dynamics AX, etc...) across functional areas + Develops test plans and protocols for evaluation of system performance + Conducts analysis of systems specifications and uses the latest analysis/diagramming tools to represent business/technical processes + Develops conversion and system implementation plans + Recommends changes in development, maintenance and system standards + Coordinates system upgrade activity + General Support - The position will have support responsibilities specific to the most complex network / infrastructure problems. Support will require troubleshooting malfunctions of network hardware and software applications, and security systems to resolve operational issues and restore services. + Good communication skills, written and verbal + Responds to emergencies as needed + Daily availability to include evenings and weekends when necessary to reach goals and deadlines. **Computer Skills:** + Specialist knowledge and in-depth experience with the following applicable system: + ERP (IFS, Dynamics AX, etc...)( + Linux OS + Windows OS + SQL or PL/SQL + Oracle DB + Microsoft Office Suite (i.e., Outlook, Word, Access, Excel, PowerPoint, Project, Visio, etc.) + Support ticketing systems, change control methodologies and their importance to ITIL best practices + IT security concepts and best practices (e.g. Microsoft, Cisco, etc.) **Qualifications:** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. **Education and/or Experience:** Bachelor's degree (B.S.) from four-year college or university in related field and/or 5+ years of directly related experience and/or training; or equivalent combination of education and experience. **_** US Citizenship is required for this position. We are unable to hire individuals currently on a work visa or individuals who will require a work visa in the future. **_** Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions. Teledyne is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other characteristic or non-merit based factor made unlawful by federal, state, or local laws. You may not realize it, but Teledyne enables many of the products and services you use every day **.** Teledyne provides enabling technologies to sense, transmit and analyze information for industrial growth markets, including aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, energy, medical imaging and pharmaceutical research.

The Opportunity: The Director of Enterprise Applications is responsible for the execution of the strategic vision, management, and continuous improvement of the organization's enterprise software platforms. This role ensures that all enterprise applications, such as Information System (IS), CRM, HRIS, finance, and other mission-critical systems, are aligned with business objectives, integrated effectively across functions\units and delivering maximum value. The Director will lead a team of application managers, analysts, developers, and support staff to ensure reliability, scalability, and innovation in the application portfolio. Day to day responsibilities: * Leadership * At the direction of the CIO, execute the enterprise applications strategy in alignment with overall IT and organizational objectives. * Partner with business stakeholders to identify technology solutions that support growth, efficiency, and innovation. * Drive enterprise application modernization, integration, and cloud migration initiatives as needed. * Evaluate new enterprise platforms and emerging technologies to inform investment decisions. * Manage application budgets, licensing, and resource allocations to ensure cost-effectiveness. * Application Management * Oversee the implementation, support, and maintenance of enterprise applications. * Ensure seamless integration between systems and data consistency across platforms. * Lead application lifecycle management, including upgrades, patches, and migrations. * Define and track application performance metrics, system availability, and user adoption rates. * Report on ROI and value delivered by enterprise applications to senior leadership. * Oversee training and support resources for end users. * Collaboration * Build and mentor a high-performing team of application administrators, developers, and analysts. * Foster strong collaboration with the Director of IT Infrastructure to ensure applications perform optimally within the technical environment. * Coordinate with information security teams to embed security best practices into all application delivery. * Governance & Compliance * Define and optimize data models, ensuring data integrity, consistency, and availability across the enterprise. * Establish application governance processes, standards, and documentation. * Ensure compliance with regulatory requirements (e.g., GDPR, HIPAA, SOX) and industry best practices. * Maintain strong change management processes to minimize business disruption. * Vendor Management * Manage relationships with enterprise software vendors and service providers. * Innovation & Continuous Improvement * Champion business process improvements through technology enablement. * Measure application performance through KPIs and implement optimizations where necessary.

Our culture lifts you up-there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated. Time Type: Regular Job Description : About Our Company Breezeline is a dynamic, innovative company providing the very best Internet, TV, and Voice service to the US markets we serve. We are 'Above And Beyonders', who consistently strive to surprise and delight our customers by doing the unexpected. We continually look for new and better ways to enrich our customers' lives through connected and memorable experiences. As the eighth-largest cable operator in the United States, Breezeline reaches more than 1.7 million homes and businesses in 13 states with Internet, TV, Voice and fiber services. Headquartered in Quincy, MA, Breezeline is a subsidiary of Cogeco Communications Inc. (TSX:CCA). Why Work At Breezeline? As one of the country's fast-growing Internet service providers, Breezeline offers our colleagues a vibrant workplace culture and excellent career opportunities. As a proudly diverse and inclusive organization, we believe that every person's unique individuality should be welcomed and celebrated, and their abilities and potential should be honored and recognized. It is a key part of our culture to actively promote opportunities internally to ensure that you are never static in your career with us. Internal Values - How we act We're proud that Breezeline is unlike any other employer in the industry. We work hard, but we never lose sight of the big picture. We understand that our colleagues are looking for more than just a great job - they want an extraordinary life - and at Breezeline, we want to make that a reality. And here is how we do it. Fun: We laugh a lot. It makes every day brighter, and if you don't love what you do, you're not doing it right. Job flexibility: We think everything you do matters - at work and home. Discounted services: We offer our customers some fantastic services, and we think you deserve to enjoy them in your home, too. Total Rewards: Let's be honest, everyone wants to make a good salary. We offer attractive total rewards and a great culture to go along with it. We've got you and your family covered with one of the best packages in the business. Career evolution: At Breezeline, you get more than just a job. You get all the tools you need to learn, grow, and achieve your career goals! Cutting-edge technology: Do you have a passion for technology? Great, we do, too. At Breezeline, you will get the opportunity to manage, influence, play, create, fix, and re-shape the industry. Summary Under general supervision, the Customer and Network Facing Technician is a universal technician that is responsible for performing field installation and service work, troubleshooting, repair and maintenance of cable television, internet, and telephony systems. This role supports the growth of the system by ensuring the quality performance of technical services, installation setup, testing, and maintenance of all current and future products and services over Hybrid Fiber Coax (HFC) and Fiber to the Home (FTTH) networks. The incumbent ensures the quality of services provided to end-users meets or exceeds established industry and company performance standards and complies with FCC requirements and protocol. Essential Duties and Responsibilities * Install, maintain, disconnect, and troubleshoot television, high-speed internet, telephony, and automation systems for residential and business clients. * Performs preventative maintenance and repair of the HFC and FTTH networks, including all associated equipment, in accordance with company engineering standards. * Read and accurately interpret system/network design maps. * Install and replace HFC physical plant network components such as coax, actives, passives, grounding systems, pedestals, riser guards, conduit, etc., according to technical specifications. * Identify and repair upstream and downstream ingress. * Complete end-of-line network testing to meet technical specifications. * Regularly test all HFC network components using test equipment including: signal level meters, volt-ohm meters, leakage detector, Time Domain Reflectometer (TDR), and Optical Time Domain Reflectometer (OTDR). * Perform routine maintenance, troubleshoot, and update records of standby power supplies according to technical specifications. * Troubleshoot and repair basic distribution problems associated with RF, AC, and DC elements of the forward and reverse plant. * Restore system service outages. * Perform CLI rideouts and monitor and repair signal leakages. * Maintain tools and equipment inventory. * Accurately complete work orders in a timely manner. * Maintain, secure, and stock assigned vehicle and equipment. * Ensure productivity is being tracked through company applications (e.g., NRBY, WFX, Stratusync, iGlass). * Work alongside Headend personnel to properly OTDR any damaged fiber. * Properly assist on projects such as Remote Phy, 5-85 Mhz, Node activation, E2E testing on new properties, etc. * Prepare for daily work assignments by requisitioning equipment and supplies from the warehouse and stocking the vehicle as needed. * Maintain company truck and other equipment per service requirements and safety guidelines. * Drive a company vehicle between office/home, warehouse, and work sites in a safe and courteous manner, and in accordance with all laws and company policies. * Communicate with dispatch (via WFX, phone, etc.) for assistance, status on current installs, or new service requests. * Consult with supervisor and other technicians for advice and assistance as needed. * Interact with customers in a professional, courteous manner, including when responding to escalations and repeated customer concerns. * Educate customers regarding their existing and new services and promote other company services. * Comply with all safety procedures and policies. Competencies To perform the job successfully, an individual should demonstrate the following competencies: * Integrity: Tactful, maintains confidence, fosters an ethical work environment, prevents inappropriate behaviors by coworkers. * Initiative: Brings about great results from ordinary circumstances; prepares for problems or opportunities in advance; transforms leads or ideas into productive business outcomes; undertakes additional responsibilities and responds to situations as they arise without supervision. * Planning, Prioritizing, and Goal Setting: Prepares for emerging customer needs; manages multiple projects; determines project urgency; uses goals to guide actions and creates detailed action plans. * Communication: Clearly conveys information through a variety of media (verbal, written, e-mail, v-mail, etc.) in a way that engages the audience and helps them understand and remember the message; listens well. * Self-Development and Continuous Learning: Stays informed of current industry trends; actively identifies opportunities for learning; learns and applies new concepts to improve job performance; shares information with others on the job; takes responsibility for career development. * Customer Focus: Demonstrates a high level of service delivery; does what is necessary to ensure customer satisfaction; addresses and resolves service failures; prioritizes customer needs; makes customers and their needs a primary focus of actions. * Collaboration and Teamwork: Recognizes others' perspective, objectives and motives; works collaboratively towards solutions that benefit all involved parties and help accomplish common Cogeco objectives. * Attention to Detail: Alert in high intensity/high-risk environments; follows detailed procedures and ensures accuracy in documentation and data; carefully monitors gauges, instruments, or processes; concentrates on routine work detail and organizes and maintains a system of records. * Adaptability: Works with little supervision; manages ambiguity and autonomy; flexibility to work in an unstructured environment; deals effectively with uncertainty and change. Qualifications Minimum * Demonstrated proficiency in Core Technician skillsets. * Valid state driver's license and a good driving record within Company required standards. * Certifications and licenses, as required by state and municipal laws. * Successfully meet (and maintain) additional background check requirements for specialized projects/services. * Preferred 3 years or more of work experience in a comparable field (e.g., related hands-on trade role) or a one-year certificate from college or technical school; or equivalent combination of education and experience. * Minimum of one year of direct customer service experience. * PC and Windows software skills. * Able to work required shifts and overtime (if necessary), including regularly scheduled days as well as unscheduled days and beyond regular work hours (including on-call rotation) due to customer or operational demands. * Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. * Ability to write routine reports and correspondence. * Communicates professionally and effectively with customers, vendors, and employees. * Ability to apply concepts of basic mathematics, algebra, and geometry. * Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. * Ability to accurately measure distances, using tapes or other measuring devices. * Ability to adhere to Local, Federal regulations and Company policies. * Ability to carry, climb, and operate extension ladders up to and including 32' high and up to 75 pounds. * Ability to Operate Aerial Lift Equipment rated with a 350lb maximum total load capacity. * Ability to differentiate between different sizes and colors of wires. * Ability to drive company vehicles in a safe and responsible manner. * Ability to make cable connections in tight spaces by bending, reaching, twisting. * Ability to operate appropriate computer or test equipment associated with position. * Ability to prioritize and organize effectively. * Ability to carry and use a variety of hand tools, power tools and equipment.. * Ability to frequently bend, stoop, and crawl. * Requisite ability to drive commercial vehicle (DOT physical may be required). * Ability to lift an 88lb power supply from floor to 42". * Occasionally sit and climb ladders/stairs; performs fine motor and pinching movements, and pivots with feet and bends, twists, and laterally flexes back & reaches at overhead shoulder, knee, and floor levels, stoops, squats, crouches, kneels, and crawls and press foot pedals. * Frequently stands and walks & pushes/pulls with arms and grasps with hands & reaches at waist. * Ability to climb ladders and/or utility poles and work in high places including roofs.. * Ability to work in small / confined spaces (such as crawl spaces and attics) to tolerate typical residential and commercial controlled work environments as well as uncontrolled weather-related heat and cold for extended periods of time. * Ability to work outdoors and in extreme weather conditions and varying topographic, wet and dry locations. * Travel as business needs dictate. Preferred * High school degree or GED equivalent preferred; post-high school education a plus. * Spanish proficiency is desirable in some locations. Physical Demands and Work Environment The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly exposed to outside weather conditions. The employee is frequently exposed to moving mechanical parts; high, precarious places; risk of electrical shock and vibration. The employee is occasionally exposed to wet and/or humid conditions; fumes or airborne particles and extreme heat. The noise level in the work environment is usually moderate. Benefits: * Competitive salary * Medical coverage (including prescription and vision plans) * Dental coverage * Life Insurance (1x salary at no cost to employee) * Long and short-term disability insurance (no cost to employee) * Voluntary employee, spousal, and child life insurance * Company recognized Holidays with additional Floating Holidays * Paid Time Off (PTO) programs * Comprehensive Flex Work Policy * 401(k) plan eligibility (company match 50% up to 5% of eligible contributions) * Participation in the Employee Bonus Plan * Participation in the Cogeco Stock Purchase Plan * Complimentary and discounted broadband services (for those in our service area) * Tuition Reimbursement * Headspace Membership * Betterhelp Membership * Opportunities for LinkedIn Learning subscriptions for select colleagues Location : Belmont, NH Company : Breezeline At Cogeco, we know that different backgrounds, perspectives, and beliefs can bring critical value to our business. The strength of this diversity enhances our ability to imagine, innovate, and grow as a company. So, we are committed to doing everything in our power to create a more diverse and inclusive world of belonging. By creating a culture where all our colleagues can bring their best selves to work, we're doing our part to build a more equitable workplace and world. From professional development to personal safety, Cogeco constantly strives to create an environment that welcomes and nurtures all. We make the health and well-being of our colleagues one of our highest priorities, for we know engaged and appreciated employees equate to a better overall experience for our customers. If you need any accommodations to apply or as part of the recruitment process, please contact us confidentially at ********************

Title: IT Program Manager for Student Affairs The IT Program Manager for Student Affairs is a Functional Lead position. This position is responsible for supporting and coordinating the efficient and effective implementation and maintenance of information technology (IT) systems in Student Affairs. This individual supports the work of the Office of the Vice President for Student Affairs and the Associate Vice President & Dean of Students by implementing and optimizing technology solutions for student success, student housing, student conduct, student disability services, athletics, and campus safety. The functional lead role will work with partners across the Bates community to ensure the effective implementation and use of these IT systems. This position has the opportunity to be a hybrid position. Job Duties: Coordination and Communication: * Coordinate business unit teams in the implementation and maintenance of software, including status meetings, communications, and facilitating decision making. * Identify tasks and interrelationships to evaluate functional and cross-functional requirements and enhancements. * Ensure the timely delivery of implementation and maintenance projects. * Participate in cross-functional, cross-disciplinary project teams to better leverage systems. * Identify gaps and address them actively in collaboration with the project team. * Provide regular progress updates to project teams. * Communicate all new (or changed) policies, procedures, and/or processes with relevant faculty & staff to ensure they have the most up-to-date information. * Serve on and provide functional leadership on advisory committees charged with overseeing the implementation and evaluation of the respective systems. * Track and monitor issues to ensure resolution by working with the technical support team and the vendors * Ensure appropriate measures are taken to maintain data confidentiality and security, and that all users understand data privacy. System Management: * Serve as the primary partner with the information technology team and the software vendors. * Configure software to meet business needs. * Create and execute appropriate test cases and ensure the integrity of the solutions prior to business unit and user acceptance of testing. * Maintain test plans for all systems to use for evaluating system upgrades. * Lead workflow changes. * Manage accounts, roles, and privileges within systems. * Gather, define and prioritize user and functional requirements and enhancements. * Research existing systems and procedures that could benefit from the further utilization of the system, and make recommendations. * Develop and implement methodologies and techniques that improve efficiency and enhance productivity in the system. * Troubleshoot issues with users and IT support as needed. * Identify potential problems before they occur and implement solutions. * Coordinate information/data changes that occur as part of system life cycle to ensure consistency. * Identify potential areas where system processes require business practice changes, or where new ones need to be developed. Training and Documentation: * Document all business processes, requirements, needs, flows and diagrams. * Serve as a resource and content expert, providing staff with guidance and being available to answer questions. * Guide staff to understand their roles and responsibilities within the systems. * Design, document, and deliver training to staff and faculty. * Provide training and related documentation to other system users/trainers. * Conduct regular outreach to business units to promote the effective utilization of the system. Assessment: * Collect and interpret data on software utilization. * Write assessment reports to demonstrate utilization trends, implications, and recommendations. * Analyze and evaluate system operations, ensuring all performance objectives are met. * Provide regular updates to the Senior Associate Dean of Students on the evaluation of the system. Reporting: * Collaborate with users to develop report/dashboard requirements. * Perform adhoc data querying. * Create and maintain production business reports. * Collaborate with Information and Library Services (ILS) personnel on complex production reports. Minimum Qualifications: Education Bachelor's degree required. Experience * At least 3 years of experience in IT program management or systems implementation with a focus on higher education preferred. * 3+ years experience in leading complex projects, gathering technical requirements. * Experience with change management. Skills and Knowledge * Commitment to equity and inclusion, and serving the needs of a culturally and educationally diverse community. * Familiarity with data integration, data management, and security standards for Higher Education IT systems. * An eagerness to learn and identify possible solutions. * Proficiency in managing and optimizing IT systems and applications. * Ability to assess and implement technology solutions that meet the needs of stakeholders. * A high level of initiative and self-motivation, with the ability to work independently, as well as part of a team. * Strong attention to detail and a commitment to delivering high quality work. * A passion for improving student success through the effective use of technology. * Ability to gather data, interpret, and draw insights from data. * Ability to execute plans and meet project objectives. * Strong operational aptitude with the ability to lead discussions, articulating the business value of a technology solution. * Ability to develop strong, strategic partnerships engaged in immediate and long-term opportunities. * Ability to explain complex issues in plain, concise, clear manner. * Ability to quickly understand business processes. * Strong interpersonal skills and ability to work effectively at various levels in a collaborative team environment. * Strong verbal and written communication skills; effective listening skills. * Experience troubleshooting software and business issues. * Experience with a database reporting tool (Power BI, Cognos, Argos, Crystal) highly desirable. * Knowledge of Banner, AIM, Starrez, Adobe and Starfish preferred. Benefits: Bates College offers competitive salaries, excellent benefits (health, dental, sick leave, 24 days of vacation, 2 personal days, 13 paid holidays, dependent care subsidy, free parking, access to library and athletic facilities & more), and a supportive, collegial environment in a drug and smoke-free workplace. Equal Employment Opportunity Statement: Bates College is committed to the principle of equal opportunity and providing an educational and work environment free from discrimination. The college prohibits discrimination on the basis of race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or gender expression, age, disability, genetic information or veteran status and other legally protected statuses in the recruitment and admission of its students, in the administration of its education policies and programs, or in the recruitment of its faculty and staff. Bates College adheres to all applicable state and federal equal opportunity laws and regulations. All college faculty, staff, students, contractors, visitors, and volunteers are responsible for understanding and complying with the Non-Discrimination Policy. Inquiries concerning the college's policies, compliance with applicable laws, statutes, and regulations (such as Title VII, Title IX, and ADA/Section 504), and complaints may be directed to Gwen Lexow, Title IX Officer, ************ or via email at ****************. About Bates: Bates is internationally recognized as a leading liberal arts college, attracting 2,000 students from across the U.S. and around the world. Since 1855, Bates has been dedicated to educating the whole person through creative and rigorous scholarship in a collaborative residential community. Committed to opportunity and excellence, Bates has always admitted students without regard to gender, race, religion, or national origin. Cultivating intellectual discovery and informed civic action, Bates prepares leaders sustained by a love of learning and zeal for responsible stewardship of the wider world. Bates engages the forces - intellectual trends, demographic changes, and technology - that are transforming higher education and the world into which our students graduate. Bates has highly competitive admissions, graduates over 90 percent of its entering students, and more than half of its alumni earn graduate degrees. Bates employs 200 faculty members and 550 staff. The college is proud of deep roots in the Lewiston/Auburn community, Maine's second-largest urban area with a population of approximately 65,000. Bates is located on a beautiful, 133-acre, traditional New England campus in Lewiston, an emerging city with an entrepreneurial climate, a lively arts scene, and a dynamic business community. Bates is 35 miles north of Portland, 140 miles north of Boston, and 350 miles north of New York City.

Our Fortune 500 company is driving a digital transformation and looking for forward-thinking innovators to disrupt how our industry thinks about and uses technology. As one of the world's leading employee benefits providers, we help millions of people gain affordable access to benefits that help them protect their families, their finances and their futures. Are you an asker of questions, a solver of problems, and a challenger of the status quo? Our mission is to provide a differentiated customer experience and exceed the expectations people have of technology at any company - not just insurers. We are seeking individuals to join our team of talented IT professionals who share never-ending passion and an unwavering focus on our customer experience. Team members comfortable working in an agile, fast-paced, and delivery-focused environment thrive in our environment where we value an entrepreneurial spirit and those who challenge the status-quo. Unum is changing, and we're excited about what's next. Join us. General Summary:The Delivery Director plays a critical leadership role within Unum's Grow organization, overseeing the successful delivery of complex, multi-year initiatives that directly support the creation, enhancement, and modernization of Unum's product portfolio. This leader is responsible for shaping delivery strategy, ensuring disciplined execution, and driving alignment. You will partner closely with business stakeholders to ensure that related product workflows are delivered with consistency, clarity, and high quality. Beyond overseeing delivery, the Director will anticipate risks, remove impediments, and ensure that teams operate with the structure, transparency, and accountability required for high-visibility work. This includes guiding prioritization conversations, validating resource needs, reinforcing Agile delivery practices, and ensuring that teams stay focused on delivering measurable outcomes. This role is ideal for a seasoned leader who thrives in a dynamic Agile environment, is comfortable navigating ambiguity, and can champion change across multiple teams. You will foster a culture of collaboration, continuous improvement, and operational excellence, ensuring that teams not only have what they need to execute successfully, but are also motivated, aligned, and equipped to support the long-term goals of the Grow portfolio. Job Specifications: Proven experience as a people manager, ideally overseeing multiple teams, with a demonstrated ability to mentor and develop emerging leaders. Strong background in IT with a track record of leading complex, multi-year initiatives in fast-paced, matrixed environments. Demonstrated success driving transformation, process improvements, and organizational change. Strong understanding of Agile/Lean leadership principles and the ability to apply them across teams. Excellent communication, stakeholder management, and presentation skills, with the ability to influence, build trust, and articulate a clear vision for change. Strategic and critical thinking capability, supported by strong planning and execution discipline. Bachelor's degree in computer science (preferred) or equivalent technical experience. 8+ years of experience in an IT-related field or equivalent relevant work experience. Proven ability to deliver high-visibility programs with tight timelines, complex dependencies, and significant cross-functional coordination. Ability to apply broad business and technology insights, including internal and external trends, to support effective implementation of IT plans. Leadership style that promotes accountability, resilience, innovation, and a sustainable pace while empowering teams to take smart risks and think creatively. Principal Duties & Responsibilities: Lead the delivery of large, complex initiatives that support Unum's product development lifecycle Oversee Delivery teams, including contractor resources. Ensure teams have clear priorities, appropriate staffing, and disciplined processes to meet quality and timeline commitments. Proactively identify and remove delivery blockers, ensuring teams have the support and resources needed to succeed. Provide hands-on coaching and development Build delivery capability by modeling strong execution, planning, and stakeholder management practices. Foster a collaborative, accountable team culture focused on outcomes and continuous improvement. Champion change across the Grow organization by improving delivery processes, team routines, and cross-team collaboration. Assess tools, processes, and support structures, recommending enhancements to strengthen execution. Promote transparency, predictability, and proactive risk management to reinforce delivery discipline. #LI-TS1 ~IN1 Our company is built on helping individuals and families, and this starts with our employees. We want employees to maintain a positive balance, which is why we provide access to the benefits and resources they need to invest in themselves. From our onsite fitness facilities and generous paid time off to employee professional development programs, we are committed to helping employees live and work their best - both inside and outside the office. Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status. The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience. $109,100.00-$224,000.00 Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans. Company: Unum