Information technology manager jobs in South Bend, IN

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. We are seeking an Data Center Facility Manager to serve as a technical resource and leader within Amazon data centers. The position will help ensure overall availability and reliability to meet or exceed defined service levels of data center operations. The Data Center Facility Manager is responsible for the overall operation and maintenance of all electrical, mechanical, and HVAC equipment within the data center. The Data Center Facility Manager will assist in maintaining a high reliability and performance while keeping operating costs in facilities at a minimum. This equipment supports mission-critical servers and must maintain better than 99.999% uptime. This role acts as Amazon's front line when it comes to hands-on electrical and mechanical equipment troubleshooting. They will maintain, operate, and troubleshoot mission-critical data center facility equipment including electrical support equipment such as stand-by diesel generators and related fuel systems, 3 phase electrical systems that include but not limited to switchgear, UPS units, PDUs, and wet cell batteries and associated systems. Mechanical equipment includes CRAC units, centrifugal chillers, cooling towers/water chemical system, air handlers and associated systems, pumps, and motors. Additional support equipment is included in the scope of the role which includes fire suppression systems, building automation systems, and general facilities equipment. Key job responsibilities - Oversee all aspects of the data center's critical physical infrastructure. Ensure that all work performed within the space is done to high quality and without impact to internal/external customers - Manage teams of 24x7 engineering technicians in all facets of their career - Engage in improvement projects, often requiring reaching out to a variety of support teams, and drive them from conception to completion - Coordinates daily with a multitude of third party vendors ensuring adherence to contracted SLAs - Effectively and efficiently manage the operations budget and expenditures - Routinely operate as the afterhours on-call Data Center Facility Manager for the data centers in the region. This will include responding to any issues within the data centers and managing the investigation, mitigation, and recovery of the issue(s) A day in the life As the Facility Manager, your role demonstrates a strong commitment to prioritizing the development and well-being of team members, as well as fostering diversity and inclusion. You will oversee all facets of the data center's critical infrastructure with a focus on continuous availability and optimal performance, while upholding high-quality standards and minimizing any impact on internal and external customers. Additionally, you will play a crucial role in process optimization, staff management, setting performance metrics, and driving continuous improvement initiatives, all while ensuring a supportive and inclusive work environment. - Manage teams of 24x7 engineering technicians: Prioritize and assign tasks, coach and create documentation, guide and train staff on best practices. - Effectively and efficiently manage operations budget: Monitor and control expenditures, ensure optimal resource allocation. - Engage in improvement projects: Drive projects from conception to completion, collaborate with support teams. - Coordinate with third-party vendors: Ensure adherence to contracted service level agreements (SLAs). - Communicate complex technical information: Adapt communication style for diverse stakeholders, including non-technical audiences. - Respond to out-of-hours emergency calls: Address urgent issues that may arise outside regular working hours. - Act as an escalation point for facilities-related issues: Oversee routine and emergency services, ensure safety procedures are followed. - Deliver operational excellence: Prioritize team development and well-being while achieving operational goals. - Foster a diverse and inclusive team culture: Empower team members to reach their full potential. - Perform physical tasks: Lift and move objects of varying weights, walk job sites in different terrains while maintaining balance and safety. - Promote accessible work environments: Support employees' diverse needs. - Work in noisy environments when required: Utilize approved personal protective equipment (PPE). - Support multiple locations/sites: Coordinate and manage operations across different sites. - Provide on-site management for builders, five days a week. (No remote work) About the team Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences, inspire us to never stop embracing our uniqueness. We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. - Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related field - 5+ years of work in a management position with 5 or more direct reports experience - 5+ yrs of experience working in data centers with an emphasis on (electrical/mechanical) building and equipment operation - Knowledge of the electrical and mechanical systems involved in critical data center operations including systems such as feeders, transformers, generators, switchgear, UPS systems, ATS units, PDU units, chillers, pumps, air handling units, and CRAC units - Experience in people management and team development - Ability to solve problems at their root, stepping back to understand the broader context. - Ability to maintain SLAs through the implementation of proactive issue detection and reporting Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit ********************************************************* for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $119,400/year in our lowest geographic market up to $227,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit ******************************************************** This position will remain posted until filled. Applicants should apply via our internal or external career site.

Job Title: Senior Director of Information Technology Department: Information Technology Reports To: Vice President for Finance and Administration FLSA Status: Exempt Position Type: Full-Time Position Summary Bethel University, a Christ-centered institution of higher learning in Mishawaka, Indiana, seeks a visionary and servant-hearted Senior Director of Information Technology to lead and oversee all aspects of the university's IT strategy, infrastructure, and services. The successful candidate will combine strong technical expertise with strategic leadership and a commitment to supporting the mission of Bethel University-to equip students for leadership in the church and the world. This role provides direction and management for IT operations, enterprise systems, cybersecurity, instructional technology, and user support, ensuring technology aligns with the university's academic and administrative goals. Key Responsibilities Develop and execute a comprehensive IT strategy in alignment with the university's mission, vision, and strategic plan. Lead and manage the IT department, fostering a culture of service, innovation, collaboration, and excellence. Oversee the maintenance and enhancement of network infrastructure, servers, hardware, and software systems. Ensure reliable and secure delivery of IT services, including cybersecurity and data privacy compliance. Partner with academic and administrative leadership to support technology needs in instruction, research, and operations. Supervise IT budgeting, vendor management, and technology procurement. Direct the planning and implementation of enterprise systems. Provide oversight for helpdesk operations and technical support services. Promote the use of technology to improve efficiency, learning, and student engagement. Champion IT governance and policy development, ensuring best practices and regulatory compliance. Represent IT in institutional planning and serve on relevant committees as needed. Qualifications Required: Bachelor's degree in Information Technology, Computer Science, Business Administration, or related field. At least 8-10 years of progressive IT experience, including 3-5 years in a leadership or senior management role. Strong understanding of IT infrastructure, systems administration, and application support. Demonstrated experience with strategic planning, project management, and team development. Proven ability to communicate effectively with both technical and non-technical stakeholders. Practicing Christian with a commitment to Christian higher education and Bethel University's mission and values. Preferred: Master's degree in a related field. Experience in higher education IT management. Familiarity with systems commonly used in higher education (e.g., Canvas, Microsoft 365, Jenzabar, etc.). Understanding of FERPA, HIPAA, GLBA, PCI and other compliance frameworks as they relate to technology. Work Environment and Expectations Must be able to work both independently and collaboratively within a faith-based academic community. Occasional evening and weekend hours required. Commitment to the spiritual formation and academic success of students. About Bethel University The mission of Bethel University, affiliated with the Missionary Church denomination, is to be a community of learners building lives of commitment for leadership in the Church and world. Bethel's liberating academic programs challenge the mind, enlarge the vision, and equip the whole person for lifelong service. Launched in 1947, Bethel is urban situated in the northern Indiana region hosting 250,000 residents, seven colleges (including Notre Dame), the 2nd largest shopping district in the state of Indiana, 15,000 businesses, 50 parks, and beautiful riverwalk developments in South Bend and Mishawaka. Resort venues on Lake Michigan are 45 minutes away. The university community is composed of about 1,500 traditional and adult/graduate students from 35 states, 90 students born outside the United States, and 225 full-time employees. Bethel also hosts more than 8,000 guests annually to arts productions, 25,000 annually in conference services, and many thousands of community members in support of 40 national athletic championships. Bethel's 20,000 alumni occupy 49 states and 64 world areas and enjoy a medical school acceptance rate double the national average, 100% job placement rate in Nursing whose program was ranked No. 7 in the United States, a Top 4% finish nationally in competitive math performance tests, and 100% pass rate every year on the national performance standard for a unique academic major in American Sign Language. For more information visit our website at ************************ Bethel University does not discriminate on the basis of race, color, age, sex, disability, national or ethnic origin in employment opportunities, in keeping with applicable state and federal laws. In keeping with the mission of the institution, Bethel University seeks applicants with a strong commitment to the values and lifestyle of evangelical Christianity and who profess a personal relationship with Jesus Christ. As a Christian institution, we require faculty and staff to adhere to the University's Lifestyle Covenant and to enforce a religiously based statement of responsibilities for all University employees. Women and minorities are encouraged to apply. Bethel University, as an educational institution operating under the auspices of the Missionary Church, reserves the right to prefer employees on the basis of religion (Title VII, Sections 702-703, United States Civil Rights Act of 1964 as amended).

Job Description IT Manager | Portage, MI Salary Range: $91,000 - $138,000 depending on experience Are you a meticulous professional with a passion for technology infrastructure and supporting business operations? The Pivot Group is dedicated to fostering meaningful relationships and supporting career growth. We are collaborating with companies in Portage seeking experienced IT Managers. The Opportunity We partner with manufacturers across Portage seeking IT Managers who want more than a lateral move. These companies hire intentionally, and we connect them with professionals ready for roles that fit. Key Responsibilities Manage and maintain critical IT infrastructure, network systems, and operational technology (OT) to ensure continuous production. Oversee cybersecurity strategies and protocols to protect sensitive manufacturing data, intellectual property, and production systems. Lead IT helpdesk and technical support for both administrative and factory floor personnel, ensuring rapid issue resolution. Develop and implement IT strategies that align with manufacturing goals, including automation, Industry 4.0 initiatives, and process optimization. Manage IT vendor relationships, contracts, and service level agreements for hardware, software, and specialized manufacturing applications. Ensure robust data backup, disaster recovery, and business continuity plans are in place for all critical IT and OT systems. Manage the IT budget, procurement, and asset lifecycle to optimize costs and support operational efficiency. Recommended Qualifications Proven experience managing IT operations and teams, preferably within a manufacturing environment. Deep understanding of manufacturing processes and operational technology (OT) systems (e.g., SCADA, MES, PLCs). Strong expertise in IT infrastructure, cybersecurity, and data management principles. Demonstrated project management skills for IT system implementations and upgrades. Experience with enterprise resource planning (ERP) systems and their integration in manufacturing. Bonus Qualifications Experience with Operational Technology (OT) environments (e.g., SCADA, PLC, MES). Familiarity with Industry 4.0 concepts and technologies (IoT, AI/ML for manufacturing, digital twin). Lean Manufacturing or Six Sigma certification/experience. Proven ability to leverage IT solutions to optimize production processes or supply chain efficiency. Job Titles That Should Apply Information Technology Manager, Head of IT, IT Operations Manager, IT Infrastructure Manager, Technology Manager, IT Director, Senior IT Manager, Manager, IT Services Why Pivot Group The Pivot Group was founded by manufacturing professionals who've been on both sides of the hiring process. Our clients are strategic-they partner with us because they want real insight into their roles and the people filling them, not a stack of resumes. We focus on match-driven placements built around what actually matters: Commute, Compensation, Culture, and Career trajectory. If you're ready to take the next step in your career and connect with a firm that values fit over speed, we invite you to reach out. The Pivot Group offers resources to support your search-market insights, resume feedback, and interview preparation. As our partnerships grow, we'll reach out with opportunities aligned with your goals. Thank you for considering this approach to career advancement.

Job Description IT Manager The IT Department Manager is responsible for overseeing IT personnel and daily operations within the IT department. Their duties include creating job posts, interviewing and hiring qualified candidates, relaying information between upper management and department employees and managing the department budget. Job Responsibilities Responsible for a number of different tasks related to overseeing a company's computer networks and improving the company's network systems while overseeing a team of Helpdesk Technicians. Essential Functions Developing new strategies to help reduce downtime and decrease maintenance costs Creating rational strategies for upgrading the company's software when a new update is available Constructing and implementing plans to ensure the company's IT assets continue to operate smoothly in the event of a problem Working closely with other department Managers to assess the growth needs and maintenance of the company's systems Project management, spec authoring, and issue reproduction Vendor management, budgeting, invoice review Use of Company Resources Appropriately Compliance with Company policy and procedures Compliance with Company Communication Practices Knowledge, Skills, and Ability Requirements Knowledge of SQL or JavaScript Experience with EDI, ETL, APIs, and other interface technologies Interpersonal Communication Ability to communicate information with peers and customers Maintain and achieve sound business relationships Maintain professional working environment Treat all co-workers with respect Mental, Physical, and Work Environment Requirements The position may require frequent sitting, long periods of standing, walking with continuous use of hands to finger, reaching with hands and arms movements. Close vision activity may be required with the ability to adjust the eye to bring an object into sharp focus. The overall work environment has moderate noise and can lead to excessive noise levels depending on the area of concentration (i.e. co-worker conversation, use of office equipment, automation and machinery). Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job classification. They are not to be construed as an all-encompassing list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

About the Role: The IT Administrator in our durable goods manufacturing company plays a critical role in ensuring the stability, security, and efficiency of our IT infrastructure. This position is responsible for managing and maintaining all hardware, software, and network resources to support seamless manufacturing operations. The IT Administrator will collaborate closely with cross-functional teams to implement technology solutions that enhance productivity and safeguard sensitive data. They will proactively monitor systems to prevent downtime and swiftly resolve any technical issues that arise. Ultimately, this role ensures that our technology environment aligns with business goals and regulatory requirements, enabling continuous operational excellence. Minimum Qualifications: Bachelor's degree in Information Technology, Computer Science, or a related field. Proven experience as an IT Administrator or similar role, preferably within a manufacturing environment. Strong knowledge of network protocols, hardware, and software troubleshooting. Experience with Windows and Linux server environments. Familiarity with IT security best practices and compliance requirements. Preferred Qualifications: Certifications such as CompTIA Network+, Microsoft Certified: Azure Administrator, or Cisco CCNA. Experience with manufacturing-specific software and automation systems. Knowledge of cloud computing platforms and virtualization technologies. Strong project management skills and experience leading IT initiatives. Familiarity with disaster recovery planning and business continuity strategies. Responsibilities: Manage and maintain the company's IT infrastructure, including servers, networks, and workstations. Monitor system performance and troubleshoot hardware, software, and network issues to minimize downtime. Implement and enforce IT security protocols to protect company data and comply with industry standards. Coordinate with vendors and service providers for procurement, installation, and maintenance of IT equipment. Provide technical support and training to employees to ensure effective use of IT resources. Maintain documentation of IT systems, configurations, and procedures for audit and operational purposes. Assist in the planning and execution of IT projects that support manufacturing processes and business growth. Skills: The IT Administrator will utilize their technical skills daily to configure and maintain network devices, ensuring reliable connectivity across manufacturing sites. Troubleshooting expertise is essential for quickly diagnosing and resolving hardware and software issues to minimize operational disruptions. Security skills are applied to implement firewalls, antivirus solutions, and access controls that protect sensitive manufacturing data. Communication skills are important for collaborating with team members and vendors, as well as providing clear technical support to non-technical staff. Additionally, project management and organizational skills help in planning upgrades and managing IT resources efficiently to support the company's evolving technology needs. Monday-Friday

Job Title Business Unit Department Reports To Area Technical Service Manager Chore-Time Service North American Sales Manager BU Location BU Acceptance Approved By: Date Approved Milford, IN Overall Purpose: Why the Job Exists & What You Will Do: Provide technical support and assistance to distributors in a defined geographic area for egg and poultry equipment they purchase from Chore-Time. Essential Job Functions & Expected Outcomes: Your Accountabilities in the Role Train growers and distributors on Chore-Time full product line, includes but not limited to ventilation products, controls, feeding systems, watering systems, nesting and heating products. 10% Work with distributors to provide warranty support for CTB Products, strive to be fair but firm and maintain proper documentation. 5% Support Sales/Engineering Staff by conducting new product introductions with schools, training on site and follow-up service. 15% Learn and apply written and verbal communications by using proper documentation to report from the field with concise reporting forms currently used at CTB. 10% Attend functions to support or represent Chore-Time such as trade shows, open house, or local and state poultry meetings. 5% Develop professional phone skills to better assist growers, and distributors with trouble shooting by phone. 35% Respond to Integrator requests for training and support with manuals, mini seminars or specialized schools for Chore-Time products. 10% Provide required documentation and reports, Product Action Form, Warranty requests, Expense Forms, Activities. 5% Maintain company owned service truck and provided tools and test equipment in top shape. 5% The job criteria may include other duties, responsibilities and activities, which may change or be assigned at any item with or without notice. Position Requirements: Education: BS degree or 4 years of technical service experience and public relations equivalent Experience: Technical service troubleshooting, public relations, planning, coordinating Certification(s): Functional Skills: Customer service and public relations experience a plus; strong organization skills; ability to understand or learn circuitry, computer networking, and local network setup; electronic, electrical, and ventilation controls experience a plus; solid mechanical aptitude that is detailed and analytically needed. Technology Aptitude/Skills: Experience with Microsoft Office; some knowledge of communications - based computer software, apps, and server installations. Ability to use technology for onsite and virtual training and problem solving. Communication Skills: Verbal and written communication skills in English. Ability to train and help others with mechanical problems. Leadership/Behaviors: Solid collaboration skills internally and externally. Ability to listen to ideas and implement the best enhancements. Ability to learn quickly, have high energy to be self-driven, is positive, can conceptualize, and initiate projects effectively. Versatility and flexibility are key to perform various portions of multitasking across projects and issues. Culture Match Behaviors: Casual, informal environment that encourages cross-functional dialogue. Core Values that Apply to All Positions: - Integrity in all things - Customers are why we exist - Profitability is a must - Excellence in all we do - People make the difference Equipment Used: Company ½ ton pickup Laptop PC Voltage meter/earth to ground meters Common hand tools and power tools Common electrical hand tools Physical Requirements to Perform Essential Functions: Ability to sit and operate motorized equipment as needed for the role Ability to use hands and fingers to operate hand tools/equipment and machinery as needed throughout the day Ability to stand for up to 7+ hours a day Ability to operate keyboard and view computer screen for up to 2+ hours per day Ability to write ideas/information in a logical flow for 2+ hours per day Cognitive and reasoning ability to read, review and interpret work orders or processes on a frequent basis Ability to read and respond on an on-going basis daily due to nature of the work Ability to talk and communicate with others via phone, in-person, and computer on-going Ability to listen to others, problem-solve, and respond accordingly throughout the day Ability to stand, sit, walk, bend, reach, stoop, squat, kneel, climb, crouch, twist, push, pull, and carry items frequently Lift up to 50 lbs. Environmental Conditions & Travel: - The employee is regularly exposed to a manufacturing environment where the noise level is moderate to high and personal protective equipment such as hard hats, safety glasses, ear plugs, and steel toed shoes are required. - This position may face exposure to some high-heat areas, variances in temperature, exposure to smells, fumes, working around mechanical parts. - Travel: Limited I have reviewed and understand the above . I understand that the company may change this as it deems necessary and at its discretion. I also understand that a copy of this job description is available to me through request to my manager or Human Resources department. Employee Name (Print) Employee Signature Date

GENERAL SUMMARY: As the IT Director - ERP you will be responsible for overall system architecture, design, development, and implementation of core business processes in the ERP systems at multiple locations supporting distribution of company product lines. You will also be responsible for ensuring system alignment with business needs ensuring business process optimization. This role is responsible for project, enhancement, and support delivery for the ERP systems. Analyzing existing infrastructure and performing IT system enhancements. Writing customized scripts, as well as configuring ERP applications. Developing user-friendly functionalities and interfaces. Installing ERP software and ensuring seamless integration with IT systems. ESSENTIAL FUNCTIONS: Partner with the business stakeholders to understand current and future process needs and validate current system architecture and/or propose changes to the same. Ensure continual alignment with stakeholders and proactively manage the communication to keep them informed. Implement ERP systems at multiple sites to support order to cash, procure to pay, finance & controlling, logistics and inventory management/warehouse management business processes. Coordinate with 3rd party vendors to supplement and add capabilities that are industry specific or otherwise required to the ERP solution. Facilitate and manage critical steps for each site implementation like as-is and future state gap analysis, gap mitigation, master data cleansing & load, training the users, go live cutover and hyper care post go live. Collaborate with help desk & support team to ensure proper transition of support after go-live of an individual site. Manage operational and capital budget related to ERP implementations. Coordinate the scheduling and scope of work for internal teams, business analysts and external vendors engaged in the implementation process. Ensure system meets the needs of the users and of the organization and empowers end users. Improve and optimize business processes by implementing industry and systems best practices. Provide post implementation support for business users to ensure maximum uptime, reliability, and accuracy for the application. Develop and update technical documentation. Maintains contacts with all user departments, software/hardware vendors, and other systems representatives. Execute additional duties as required. SUPERVISORY RESPONSIBILITIES: There are no supervisor responsibilities with this position. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. (The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.) Bachelor's degree in computer science, business, information management or equivalent professional experience. Minimum 5 years' experience leading ERP implementations (Business Central preferred) for end-to-end solutions. Experience in multisite implementation of a commercial ERP system. (Business Central preferred). Strong analytical skills Deep knowledge and experience with end-to-end business processes (ie: order to cash, procure to pay, MRP, inventory management, costing and logistics). Basic familiarity with finance, controlling and GL Ability to read and interpret Standard operating procedures (SOP's). Strong project management skills. Extensive experience leading successful implementation of commercial ERP solutions in manufacturing industries. Experience with basic system administration and configuration of the Business Central environment preferred. Experience engaging with multiple vendors and working with internal resources. Ability to both interpret and convey information in a clear, concise way with people from technical and non-technical backgrounds. High goal orientation and determination to deliver business value with a strong customer focus. Ability to manage multiple deliverables independently in a fast-paced environment. Strong verbal and written communication Skills and passion towards learning new technology. Understanding of SQL and relational databases Experience with programming and scripting languages preferred. Strong experience with debugging and issue resolution Strong attention to detail Works in a strong team environment. Ability to maintain a fair, consistent set of standards as they apply to work force. Adjust priorities and manage time wisely in a fast-paced environment. Strong communication skills in order to describe complex technical information to the non-BI developers in the company. Therefore, being able to communicate clearly and effectively is also an extremely required skill in this field. Ability to read and interpret documents such as computer documentation, hardware operating and maintenance instructions, and procedure manuals. Ability to write business reports and correspondence. Ability to speak effectively before groups of managers, vendors and employees of the organization. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret and extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Problem solving skills required. EDUCATION AND/OR EXPERIENCE: Bachelor's Degree (B.S/B.A.) in Computer Science or equivalent for four-year college or technical school. Requires knowledge and skill in current technologies used by the company or equivalent combination of education and experience. LANGUAGE SKILLS: Ability to read and comprehend instructions, correspondence, and memos. Ability to prepare routine reports and correspondence. Ability to communicate effectively with customers, vendors and other employees of the organization. Requires excellent grammar and spelling. Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Certificates, Licenses, Registrations: Requires a valid driver's license. Other Skills and Abilities: Requires the ability to operate a variety of standard office equipment, such as a computer and keyboard, calculator, fax, photocopier, telephone, cell phone, etc. Requires proficiency with Microsoft Word, Excel, Outlook and PowerPoint. physical demands: (The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.) While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle or feel. The employee is frequently required to climb stairs, talk and hear. The employee is occasionally required to stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and ability to adjust focus. Work Environment: (The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.) The noise level in the work environment is that found in a “normal” office environment; noise levels during visits to other locations in the building may be moderate and occasionally loud. The employee occasionally performs work related to travel. The above statement reflects the general details necessary to describe the principle functions of the occupation described and shall not be construed as a detailed description of all the work requirements that may be inherent in the occupation.

IT Lead, BC Dynamics Administrator Boyd Corporation is looking for an experienced IT Lead and Administrator for its Microsoft Dynamics 365 Business Central ERP system. They will be a servant leader for the Microsoft Dynamics 365 Business Central team and work with and through an international team of IT resources and consultants. This person will be responsible for maintaining and extending the functionality of our Microsoft Dynamics 365 Business Central ERP instance. The Microsoft Dynamics 365 Business Central Lead Analyst's role is to plan, design, develop, and launch efficient business, financial, and operations systems in support of core organizational functions and business processes. This includes gathering and analyzing data in support of business cases, proposed projects, and systems requirements. The Microsoft Dynamics 365 Business Central Analyst is also responsible for generating and compiling reports based on the findings, complete with probable causes and possible solutions to systems issues. This individual will apply proven communication, analytical, and problem-solving skills to help maximize the benefit of Microsoft Dynamics 365 Business Central system investments. Essential Job Responsibilities * Mentor, coach and assist other Dynamics Analysts with Dynamics systems and processes * Meet with decision makers, systems owners, and end users to define business, financial, and operations requirements and systems goals, and identify and resolve systems issues. * Lead design sessions in improving Microsoft Dynamics 365 Business Central usage for the purpose of enhancing business processes, operations, and information process flow. * Serve as primary systems administrator for the Microsoft Dynamics 365 Business Central ERP system. * Update/coordinate system configuration changes to enable new processes. * Collaborate in the planning, design, development, and deployment of changes and enhancements to the Microsoft Dynamics 365 Business Central system. * Prepare and deliver reports, recommendations, or alternatives that help address business needs from the ERP system. * Perform cost-benefit and return on investment analyses for proposed systems to aid management in making implementation decisions. * Coordinate and perform in-depth tests, including end-user reviews, for modified and new systems, and other post-implementation support. * Provide Microsoft Dynamics 365 Business Central orientation and training to end users. * Perform other duties as assigned. Required Qualifications * Minimum of a Bachelor Degree in Computer Science, MIS or equivalent with 5-7 years of related experience. * Extensive experience with the Microsoft Dynamics 365 Business Central ERP system. * Extensive practical knowledge in importing data for use in report software, spreadsheets, graphs, and flow charts. * Experience in discrete manufacturing environment preferred. * Demonstrated project management skills. * Travel may be required for business purposes. If so, the employee must have a valid driver's license issued by the state / country in which they work and a satisfactory driving record. * Demonstrated analytical, written and oral communication skills. * Ability to work well under pressure. Preferred Skills and Experience * Strong attention to detail with a focus on quality at all times. * Strong verbal and written communication skills. * Good analytical and decision-making skills * Strong organization and time management skills with the ability to prioritize work based on business needs. * Ability to define problems, collect data, establish facts, and draw valid conclusions, to prioritize and work in a multi-tasked environment * Ability to work under time constraints with changing priorities under minimal supervision. * Must be able to follow directions and work in a team environment. * Knowledge of common techniques for material handling * Previous manufacturing experience Company Overview Boyd is the world's leading innovator in sustainable engineered material and thermal solutions that make our customers' products better, safer, faster, and more reliable. We develop and combine technologies to solve ambitious performance targets in our customers' most critical applications. By implementing technologies and material science in novel ways to seal, protect, cool, and interface, Boyd has continually redefined the possible and championed customer success for over 90 years. Additional Information This document is intended to describe the general content of, and requirements for performing this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Boyd is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disabilities age, sexual orientation, marital or veteran status, or any other legally protected status. Location: Grand Rapids, Gaffney, Elkhart All Job Posting Locations (Location) Elkhart, Grand Rapids Remote Type On-Site EEO Statement Boyd Corp is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

The IT Manufacturing/EPLO Technician will provide onsite support and escalation for enterprise solutions across the region in the Manufacturing/EPLO/GQO area in alignment with IT Business Partners, and support business strategy and objectives in collaboration with Global IT. The person will be accountable for providing a robust support structure for Manufacturing/EPLO/GQO systems in the region and collaborate with others to ensure systems are running a standard OS, have a defined business and IT owner, and new Manufacturing/EPLO/GQO systems are integrated in alignment with Industry 4 standards. The role requires excellence in customer service skills and the capability to build strong collaborative relationships ensuring that the day to day needs of the business are met in a timely manner. The role is required to provide guidance and escalation to various business teams including Advance Operations, Engineering and R&D, with specific focus on hardware & software support. Essential duties & responsibilities: (detailed description) Actively participate in securing and containing the manufacturing environment. Provide Level 2 support related to Manufacturing/EPLO/GQO issues, for desktop, operating systems, antivirus and application software, development changes as required and ensure technical issues are resolved and solutions are properly documented. Develop knowledge base articles on common issues and day to day support, with a focus on shift left activities where possible. Have a good understanding of Machine level integration as it applies to Shop Floor systems integration with the business layer. Provide guidance to business and IT teams and contribute to development of standards to be adopted by business and IT. Work on approved Global IT Projects, ensuring integration of all new manufacturing systems are in line with Global IT and Industry 4 standards. Recommend business processes and implement system changes that improve efficiency, cost savings and business outcomes. Support the adoption of enterprise systems across Stryker, minimizing reliance on point or plant specific solutions. Contribute to discussions on Manufacturing/EPLO/GQO business projects related to IT hardware, connectivity & software Support the delivery teams with adherence to Stryker patching, anti-virus, firewall and security standards on shop floor. Promote and increase awareness and adoption of industry 4.0 standards across Global IT Operations and processes. Responsible for contributing to process execution across all operational processes (e.g., incident, problem, change, configuration, asset etc.) related to the service. Education & special trainings: Bachelor's Degree/Diploma in Computer Information Systems, or equivalent preferred. Qualification/Certification in Industry 4 and IT Technologies e.g. Microsoft or equivalent an advantage ITIL Foundations certification required Qualifications & experience: At least 2 years of experience in the field or in a related area required. Strong communication and relationship skills. Demonstrated ability to lead through influence. Demonstrated ability to manage and execute competing priorities in a fast-paced environment Strong critical thinking / problem solving skills Experience with IT systems in a manufacturing and R&D environment is preferred. Physical & mental requirements: Works independently without supervision. Strong team player. Works effectively with cross-departmental teams. Excellent oral and written communication skills. Ability to self-direct work efforts, meet deadlines, and produce consistent high-quality work. #LI-BB1

The IT Manufacturing/EPLO Technician will provide onsite support and escalation for enterprise solutions across the region in the Manufacturing/EPLO/GQO area in alignment with IT Business Partners, and support business strategy and objectives in collaboration with Global IT. The person will be accountable for providing a robust support structure for Manufacturing/EPLO/GQO systems in the region and collaborate with others to ensure systems are running a standard OS, have a defined business and IT owner, and new Manufacturing/EPLO/GQO systems are integrated in alignment with Industry 4 standards. The role requires excellence in customer service skills and the capability to build strong collaborative relationships ensuring that the day to day needs of the business are met in a timely manner. The role is required to provide guidance and escalation to various business teams including Advance Operations, Engineering and R&D, with specific focus on hardware & software support. Essential duties & responsibilities: (detailed description) Actively participate in securing and containing the manufacturing environment. Provide Level 2 support related to Manufacturing/EPLO/GQO issues, for desktop, operating systems, antivirus and application software, development changes as required and ensure technical issues are resolved and solutions are properly documented. Develop knowledge base articles on common issues and day to day support, with a focus on shift left activities where possible. Have a good understanding of Machine level integration as it applies to Shop Floor systems integration with the business layer. Provide guidance to business and IT teams and contribute to development of standards to be adopted by business and IT. Work on approved Global IT Projects, ensuring integration of all new manufacturing systems are in line with Global IT and Industry 4 standards. Recommend business processes and implement system changes that improve efficiency, cost savings and business outcomes. Support the adoption of enterprise systems across Stryker, minimizing reliance on point or plant specific solutions. Contribute to discussions on Manufacturing/EPLO/GQO business projects related to IT hardware, connectivity & software Support the delivery teams with adherence to Stryker patching, anti-virus, firewall and security standards on shop floor. Promote and increase awareness and adoption of industry 4.0 standards across Global IT Operations and processes. Responsible for contributing to process execution across all operational processes (e.g., incident, problem, change, configuration, asset etc.) related to the service. Education & special trainings: Bachelor's Degree/Diploma in Computer Information Systems, or equivalent preferred. Qualification/Certification in Industry 4 and IT Technologies e.g. Microsoft or equivalent an advantage ITIL Foundations certification required Qualifications & experience: At least 2 years of experience in the field or in a related area required. Strong communication and relationship skills. Demonstrated ability to lead through influence. Demonstrated ability to manage and execute competing priorities in a fast-paced environment Strong critical thinking / problem solving skills Experience with IT systems in a manufacturing and R&D environment is preferred. Physical & mental requirements: Works independently without supervision. Strong team player. Works effectively with cross-departmental teams. Excellent oral and written communication skills. Ability to self-direct work efforts, meet deadlines, and produce consistent high-quality work. #LI-BB1

The IT Manufacturing/EPLO Technician will provide onsite support and escalation for enterprise solutions across the region in the Manufacturing/EPLO/GQO area in alignment with IT Business Partners, and support business strategy and objectives in collaboration with Global IT. The person will be accountable for providing a robust support structure for Manufacturing/EPLO/GQO systems in the region and collaborate with others to ensure systems are running a standard OS, have a defined business and IT owner, and new Manufacturing/EPLO/GQO systems are integrated in alignment with Industry 4 standards. The role requires excellence in customer service skills and the capability to build strong collaborative relationships ensuring that the day to day needs of the business are met in a timely manner. The role is required to provide guidance and escalation to various business teams including Advance Operations, Engineering and R&D, with specific focus on hardware & software support. Essential duties & responsibilities: (detailed description) * Actively participate in securing and containing the manufacturing environment. * Provide Level 2 support related to Manufacturing/EPLO/GQO issues, for desktop, operating systems, antivirus and application software, development changes as required and ensure technical issues are resolved and solutions are properly documented. * Develop knowledge base articles on common issues and day to day support, with a focus on shift left activities where possible. * Have a good understanding of Machine level integration as it applies to Shop Floor systems integration with the business layer. Provide guidance to business and IT teams and contribute to development of standards to be adopted by business and IT. * Work on approved Global IT Projects, ensuring integration of all new manufacturing systems are in line with Global IT and Industry 4 standards. * Recommend business processes and implement system changes that improve efficiency, cost savings and business outcomes. * Support the adoption of enterprise systems across Stryker, minimizing reliance on point or plant specific solutions. * Contribute to discussions on Manufacturing/EPLO/GQO business projects related to IT hardware, connectivity & software * Support the delivery teams with adherence to Stryker patching, anti-virus, firewall and security standards on shop floor. * Promote and increase awareness and adoption of industry 4.0 standards across Global IT Operations and processes. * Responsible for contributing to process execution across all operational processes (e.g., incident, problem, change, configuration, asset etc.) related to the service. Education & special trainings: * Bachelor's Degree/Diploma in Computer Information Systems, or equivalent preferred. * Qualification/Certification in Industry 4 and IT Technologies e.g. Microsoft or equivalent an advantage * ITIL Foundations certification required Qualifications & experience: * At least 2 years of experience in the field or in a related area required. * Strong communication and relationship skills. * Demonstrated ability to lead through influence. * Demonstrated ability to manage and execute competing priorities in a fast-paced environment * Strong critical thinking / problem solving skills * Experience with IT systems in a manufacturing and R&D environment is preferred. Physical & mental requirements: * Works independently without supervision. * Strong team player. * Works effectively with cross-departmental teams. * Excellent oral and written communication skills. * Ability to self-direct work efforts, meet deadlines, and produce consistent high-quality work. #LI-BB1

A large manufacturing client in Covert, MI is looking for 2 IT support technicians to join their team to help set up a new office location. These individuals will be responsible for setting up Windows computers, which consists of imaging the computers, installing proper software, and connecting the computers to a printer. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ********************.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: **************************************************** Skills and Requirements 2+ years of previous IT support experience Experience resolving hardware and software issues Experience setting up new computers/ imaging a computer Ability to pass an EXTENSIVE bg check and drug test

Job Description An immediate opening for a Desktop Support Technician. This is an opportunity to work in large enterprise environment supporting cutting edge enterprise security and productivity applications. The ideal candidate should have experience managing multiple projects under strict deadlines. The candidate should also be comfortable communicating IT objectives to local leadership and staff. Job Role - Desktop Support Technician Job Summary Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer's various core operating systems and platforms, be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have relevant 1-3 years' experience in Windows Desktop support. a) Provide first/second level contact and problem resolution for customer issues. b) Work with Third Party Vendors to remediate complex AV issues as needed. c) Provide timely communication on issue status and resolution. d) Maintain ticket updates for all reported incidents. e) Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application. f) Should have basic knowledge of Mac operating system, to support Apple pc users. g) Install, upgrade, support and troubleshoot for printers, computer hardware. h) Performs general preventative maintenance tasks on computers, laptops, printers. i) Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment. j) Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software. k) Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms. l) This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned. Qualifications: Candidate Required Minimum Qualifications and Skills a) Bachelor's Degree or equivalent in Computer Science or related field. b) CompTIA A+, Microsoft Certified Professional (MCP) or better. c) Minimum of 18 months years of IT experience. d) Windows 7-11, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems. e) Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory. f) Proven analytical, troubleshooting and problem-solving skills. g) Proven ability to multi-task, effectively determine priorities and meet SLA's. h) Excellent communication relationship-building and internal customer service skills. i) Adaptable and flexible in a fast-changing industry and work environment. j) Willing to work off-hours and weekends when required for projects or emergency support. Job Type: Full-time Benefits: Dental insurance Health insurance Health savings account Life insurance Paid time off Vision insurance Schedule: 8 hour shift Monday to Friday

Forest River, Inc., the Nation's largest manufacturer of Recreational Vehicles, Cargo Trailers, Transit Buses and Boats has an immediate opening. Job Description - Forest River Inc. - Mid-Tier Network Administrator - Onsite The Forest River Information Technology Services team values brilliant and humble individuals who are passionate about our products and modern technology in general. In return, we provide a professional yet friendly working environment, plenty of opportunities to show us your creative side and give feedback on our strategic goals and objectives, and the opportunity to grow within your role. We're looking for an experienced Mid-Tier Network Administrator to complete our team. In this role, you will be a skilled professional specializing in Cisco and Fortinet network solutions, likely experienced in switches, routers, and firewalls, and potentially involved in designing, developing, and implementing custom solutions. Responsibilities As a Mid-Tier Network Administrator, your responsibilities will include: * Install and configure network equipment to resolve hardware or software issues. * Collaboration and working closely with business units, stakeholders, divisions, and end-users to understand requirements and ensure solutions meet their needs. * Technical Expertise in additional skills such as PowerShell scripting, command-line, analysis, etc. * Problem-solving with the ability to adapt to troubleshooting and resolving issues within the network infrastructure. * Experience with RingCentral or other SaaS VoIP System. * Experience with vendor management and purchasing. * Strong Experience in network monitoring to identify performance improvement measures. * Support CAT 6/6A and fiber cable installation for new network connectivity as necessary. * Experience with network diagnostic tools and service aids to resolve equipment failures. * This position requires at least 5 years of experience in network administration or a similar capacity. * Excellent communication, organizational, and time management skills are essential. Additional Requirements/Qualifications * An Associates degree in Computer Science or related education. * 5+ years of experience with Network Administration. * Proven experience in customization, configuration, and development * Required experience with Cisco switch and router hardware. * Experience with Meraki Access Points. * Experience with Fortinet Firewalls. * Excellent written and verbal communication skills * Dependable transportation with business-related milage paid. * Ability to lift 50 pounds with or without accommodation. Forest River offers a stable work environment that is fast-paced. Our employees enjoy a highly competitive Wage and Benefit Package. We are looking for dedicated individuals with experience in the Industry as well as other Manufacturing Processes.

Job Details Holsum of Fort Wayne LaPorte - La Porte, IN Full Time High School Up to 10% 1st Information TechnologyDescription We are seeking a motivated and user-focused Tier 1 IT Support Technician to join our IT team. This entry-level position is ideal for someone with a passion for technology and problem-solving. The Tier 1 Technician will serve as the first line of support for end users, handling technical issues related to desktops, laptops, tablets, printers, Windows operating systems, Microsoft 365 applications, and various business-specific software. Support will be provided primarily over the phone, through remote tools, and occasionally in person. Key Responsibilities Provide first-level technical support for hardware, software, and connectivity issues. Troubleshoot and resolve issues with desktops, laptops, tablets, printers, and phones. Assist users with Microsoft 365 applications including Outlook, Teams, Word, Excel, and SharePoint. Support Windows 10/11 operating systems: login issues, updates, performance, and user configurations. Address basic network connectivity problems (Wi-Fi, VPN, etc.). Log and track all support requests in the IT ticketing system. Follow documented procedures for issue resolution and escalation. Maintain clear and professional communication with users during issue resolution. Escalate unresolved or complex issues to other members in IT. Qualifications Qualifications Required: High school diploma or equivalent. Strong communication skills and a customer service mindset. Basic technical knowledge of computer hardware, Windows OS, and Microsoft Office/365. Preferred: 6 months to 1 year of experience in a help desk or desktop support role. Industry certifications such as CompTIA A+, Network+, or similar. Coursework or a degree in Information Technology, Computer Science, or a related field. Familiarity with IT support tools, business application environments, and common troubleshooting workflows across hardware, software, and network-related issues. Work Environment & Schedule Standard office environment with occasional need to travel between departments or locations (6-hour maximum distance). Position may require occasional lifting of equipment (up to 50 lbs). Typical business hours with flexibility based on support needs. On-call availability required as part of a rotating schedule, including evenings and weekends as needed. #lbmanagement

Job Details Elkhart Corporate - Elkhart, IN 4 Year Degree $70000.00 - $75000.00 Salary/year NegligibleDescription Overview The Systems & Network Administrator will play a critical role in supporting Surf Internet's IT infrastructure. Reporting to the Director of IT, this role will manage core enterprise platforms, administer secure access tools, and maintain reliable office network operations. The administrator will also serve as an escalation point for IT Support Specialists, ensuring systems and services remain secure, compliant, and optimized for company growth. Reports To: Director of IT Department: IT Job Status: Exempt Responsibilities: Enterprise Systems & Application Support Partner with internal SMEs to support: MBS (OSS/BSS) - operational support system/business support system Sitetracker - fiber construction project management NetSuite - ERP system Act as primary administrator for: Call Center solution (currently Intermedia, migrating to a new platform) Okta - identity and access management NinjaOne - endpoint management and patch compliance Microsoft 365 - Exchange Online, Teams, SharePoint, OneDrive, Intune licensing & policies Zero Trust / Security Access Administer and support Cloudflare ZTNA for secure access to company resources. Work with Surf's IT security arm to ensure access and identity policies are built in compliance with company security standards. Support log forwarding and ingestion into Surf's SIEM for monitoring by the managed SOC. Collaborate with the network team to onboard and maintain network device logs within the SIEM. Troubleshoot secure access issues and adjust policies as needed. Network Administration (Corporate Offices) Manage and maintain office networks, including: Firewalls, switches, routing, and wireless infrastructure VPN or secure remote access solutions Monitoring and troubleshooting connectivity issues Ensure redundancy, performance, and uptime across office environments. Support & Collaboration Serve as an escalation point for IT Support Specialists in troubleshooting complex issues. Provide Tier 2/3 support for end-user systems and applications. Support cross-functional teams with ad hoc IT projects and integrations. Maintain accurate system and network documentation Qualifications Qualifications 3+ years of systems and/or network administration experience. Hands-on experience with Microsoft 365 administration (Exchange Online, Teams, SharePoint, Intune). Experience with identity management platforms (Okta preferred). Strong knowledge of patching, endpoint management, and access controls. Network troubleshooting and administration experience (firewalls, switches, Wi-Fi, VPN). Familiarity with SIEM platforms and log ingestion practices. Excellent troubleshooting, documentation, and communication skills. Preferred Experience with ERP, OSS/BSS, or project management systems. Familiarity with call center solutions. Certifications such as CompTIA Network+, Microsoft 365 Administrator, or Okta Administrator.

Job DescriptionJoin a growing automotive group with over 111 years of history. At the Graff Automotive Group, we're committed to innovation, community, and excellence. We're looking for a skilled IT Technician to support our multi-dealership campus , ensuring that our technology systems are secure, efficient, and aligned with the needs of our business and team members The IT Technician will install, maintain, and support computers, networks, and systems across the Graff Auto Campus. This role requires a proactive problem solver who can manage day-to-day support requests while maintaining compliance with IT policies and security protocols.You'll collaborate closely with dealership staff, the Group IT Team Lead, and IT Director to ensure smooth operations across multiple stores and departments.Key Responsibilities Serve as the on-site technical resource for assigned location(s), following direction from IT leadership. Ensure compliance with company IT policies and security standards. Set up, maintain, and troubleshoot workstations, printers, routers, and other peripherals. Deploy and configure software to meet operational requirements. Provide user guidance and support for hardware, software, and new equipment. Monitor and maintain network performance and security. Schedule and execute system upgrades with minimal disruption to dealership operations. Diagnose and resolve hardware/software issues efficiently, documenting all work performed. Maintain accurate records of IT inventory, repairs, and maintenance schedules. Collaborate with vendors and end users to resolve technical issues and fulfill equipment needs. Qualifications Proven experience as an IT Technician or in a similar support role. Experience in a help desk or multi-location support environment. Familiarity with Dealership Management Systems (DMS) and automotive OEM software is a plus. Strong knowledge of Windows 11 and Microsoft Office 365; GSuite familiarity is a plus. Understanding of internet security, data privacy, and network fundamentals. Excellent troubleshooting, communication, and documentation skills. Strong organizational and time management abilities. Must be able to occasionally travel between locations within the Graff Auto Campus. Why Graff? Be part of a team-oriented organization built on integrity and innovation. Work within a state-of-the-art, multi-brand automotive campus. Competitive pay and benefits package. Opportunities for growth and professional development within a trusted family-owned group that's been serving customers since 1914.

The Systems Engineer is a vital member of the services team and is a key contributor at every level of our professional services and managed services delivery. The Systems Engineer serves as the highest-level subject matter expert for clients' IT environments. The Systems Engineer maintains client uptime and improves their IT environments through effective monitoring, maintenance, problem identification and resolution activities. The role of the Systems Engineer is challenging and rewarding, requiring a strong and vast technical skill set, along with business acumen and impeccable interpersonal skills. Pre-Sales Responsibilities Assist in the review of Requests for Bid & Requests for Proposal Lead and contribute to assessments of the clients' technical environments, physical review, documentation of the IT assets, and participation in onsite interviews and walkthroughs. The Engineer must analyze the data collected and produce a detailed technical document that outlines the client environment with our technical recommendations. Participate in phone conferences, in person meetings, validation, and proposal meetings with the Account Management team. Scope and generate technical project plans, defining steps necessary for successful project completion and defining project milestones/timelines. Technical Responsibilities Drive IT engineering projects by participating in the planning of IT architecture and design. Maximize projects by integrating communication, architectures, topologies, hardware, software, transmission and signaling links and protocols into complete network configurations. Improve productivity through in-depth new product evaluations and develop resolutions to issues during implementation. Maintain product and service quality by assisting in the development and documentation of technical standards. Ensure successful project completion by documenting and implementing approved procedure methods. Increase capabilities through the design of protocol compatibility standards, enhancements and implementation and improvement recommendations. Optimize and configure the existing environments by planning and working on projects, systems, and issues of medium to high complexity. Support tiers across the organization during program implementations by providing escalated troubleshooting and issue resolution. Enhance efficiency by serving on one or more projects simultaneously as a project team lead. Guide and mentor team members. Mitigate risks by complying with all industry-specific regulations and approaching every project with a security mindset. Requirements Required Experience: · Three or more years of relevant IT engineering experience. Experience in TCP/IP, IPSec and Network Automation. Expert in related industry specifications and standards for IEEE, ANSI and the OSI model. Expert knowledge of Windows Server administration and configuration Advanced knowledge of network troubleshooting, design, devices, appliances, architecture, protocols, and topology. Experienced in using internal and vendor ticketing and software tools. Deadline-driven with the ability to learn new technologies and work in a fast-paced team environment. Knowledgeable of Microsoft Word, Excel, PowerPoint, Outlook, and Visio. Effective written and spoken English communication skills with all levels of an organization. What Will Put You Ahead: 10+ years of IT experience 5+ years of working for a Value-Added Reseller or Managed Service Provider Cloud Experience (Microsoft 365, Azure, AWS) Expertise in Aruba, Fortinet, Meraki technology stacks Your Education: Bachelor's degree in computer science, electrical engineering or a related field, or an equivalent combination of education, training, and experience (required). Industry or vendor-specific certification and training, such as Microsoft, Cisco, Aruba, or Fortinet (preferred). Salary Description 75,000 - 100,000 DOE

Job Description About the Role: The IT Administrator in our durable goods manufacturing company plays a critical role in ensuring the stability, security, and efficiency of our IT infrastructure. This position is responsible for managing and maintaining all hardware, software, and network resources to support seamless manufacturing operations. The IT Administrator will collaborate closely with cross-functional teams to implement technology solutions that enhance productivity and safeguard sensitive data. They will proactively monitor systems to prevent downtime and swiftly resolve any technical issues that arise. Ultimately, this role ensures that our technology environment aligns with business goals and regulatory requirements, enabling continuous operational excellence. Minimum Qualifications: Bachelor's degree in Information Technology, Computer Science, or a related field. Proven experience as an IT Administrator or similar role, preferably within a manufacturing environment. Strong knowledge of network protocols, hardware, and software troubleshooting. Experience with Windows and Linux server environments. Familiarity with IT security best practices and compliance requirements. Preferred Qualifications: Certifications such as CompTIA Network+, Microsoft Certified: Azure Administrator, or Cisco CCNA. Experience with manufacturing-specific software and automation systems. Knowledge of cloud computing platforms and virtualization technologies. Strong project management skills and experience leading IT initiatives. Familiarity with disaster recovery planning and business continuity strategies. Responsibilities: Manage and maintain the company's IT infrastructure, including servers, networks, and workstations. Monitor system performance and troubleshoot hardware, software, and network issues to minimize downtime. Implement and enforce IT security protocols to protect company data and comply with industry standards. Coordinate with vendors and service providers for procurement, installation, and maintenance of IT equipment. Provide technical support and training to employees to ensure effective use of IT resources. Maintain documentation of IT systems, configurations, and procedures for audit and operational purposes. Assist in the planning and execution of IT projects that support manufacturing processes and business growth. Skills: The IT Administrator will utilize their technical skills daily to configure and maintain network devices, ensuring reliable connectivity across manufacturing sites. Troubleshooting expertise is essential for quickly diagnosing and resolving hardware and software issues to minimize operational disruptions. Security skills are applied to implement firewalls, antivirus solutions, and access controls that protect sensitive manufacturing data. Communication skills are important for collaborating with team members and vendors, as well as providing clear technical support to non-technical staff. Additionally, project management and organizational skills help in planning upgrades and managing IT resources efficiently to support the company's evolving technology needs. Monday-Friday