Information technology manager jobs in South Brunswick, NJ - 1,071 jobs

Job Title: Infrastructure Project Manager Duration: Contract-to-Hire About the Role We are seeking an Infrastructure Project Manager to lead critical IT infrastructure initiatives with a focus on cloud migrations and Citrix upgrades. This role manages project delivery, financials, and stakeholder communication - operating as an individual contributor (not a people manager) and overseeing a project budget of approximately $2M. Key Responsibilities Lead infrastructure projects including cloud migration, Citrix upgrades, network and data center initiatives Develop and manage project plans, schedules, budgets, and resource allocation Manage $2M+ project budgets with financial tracking and reporting Coordinate with cross-functional technical teams and third-party vendors Identify project risks and implement mitigation strategies Provide clear updates to stakeholders and executive leadership Ensure adherence to security, compliance, and organizational standards Oversee testing, implementation, and post-deployment review Must-Have Skills Proven experience as an Infrastructure Project Manager Cloud migration project experience (required) Citrix upgrade experience (required) Azure cloud project experience (Preferred) Strong stakeholder management experience Experience managing large project budgets Familiarity with security tools and controls Excellent communication, planning, and issue-resolution skills Experience with Agile and Waterfall methodologies PMP, ITIL, PRINCE2 or similar certifications is plus Healthcare industry project experience is plus

A leading global healthcare company is seeking a candidate to deploy technical and marketing strategies for the swine business, manage technical teams, and support sales efforts. The ideal applicant should hold a Doctor of Veterinary Medicine degree, have over ten years of experience in animal health, and demonstrate strong communication skills in both English and Vietnamese. This position will have relocation support and will be based in Vietnam. #J-18808-Ljbffr

Service Delivery Manager - Data & Application Managed Services (Databricks/AWS) We're looking for a Service Delivery Manager to own and evolve the managed services experience for a large, data-heavy application ecosystem built on Databricks and AWS. This role sits at the intersection of application support, data platforms, cloud operations, and client consulting. You'll be accountable for service quality, SLAs, stakeholder satisfaction, and continuous improvement across a complex stack that includes Databricks, PySpark, AWS (Kinesis, Lambda, CloudWatch, DynamoDB), and surrounding applications. You bring a solid technical foundation, a data-driven mindset, and the ability to lead people and conversations at both the executive and engineering levels. You've spent time in a Managed Services or IT consulting environment, understand what it means to run large production support engagements, and are comfortable translating business goals (especially in retail/consumer products and eCommerce) into operational execution. What you'll own End-to-end service delivery for a portfolio of applications and data workloads, with a core focus on Databricks-based pipelines and AWS-native components (Kinesis, Lambda, DynamoDB, CloudWatch). SLA and ITSM performance across incident, problem, change, and request processes, ensuring consistent adherence to ITIL/ITSM best practices. Customer satisfaction and stakeholder alignment, acting as the primary operational contact for client leaders, product owners, and technical teams. Production stability and major incident handling, leading coordination across application support, data engineering, SRE, and vendors to drive root cause analysis and long-term fixes. Service reporting and analytics: creating and maintaining dashboards and reports on SLAs, incident trends, capacity, and platform health, using data to drive decisions and priority-setting. Service roadmap and continuous improvement, identifying opportunities to streamline operations, reduce incidents, improve reliability, and optimize cost across Databricks and AWS workloads. What you'll do day to day Lead a blended team (onshore/offshore) delivering L2/L3 support for applications and data pipelines running on Databricks and AWS. Partner with client stakeholders in consumer products/retail/eCommerce to understand business cycles, promotions, loyalty campaigns, and their impact on the application and data landscape. Oversee runbooks, knowledge base, and operational documentation, ensuring that support processes are well-documented, current, and actually used. Coordinate and chair service reviews and business reviews, presenting performance metrics, incident summaries, risks, and proposed initiatives. Work closely with architects and engineering leads to transition new capabilities into steady-state support, ensuring operability, monitoring, and supportability are in place before go-live. Manage vendor relationships and contracts associated with the managed service, ensuring third parties deliver to agreed SLAs. Identify and escalate risk, compliance, and data protection issues, especially around customer data in retail/eCommerce and loyalty contexts, and drive remediation plans. Champion a data-driven, metrics-first culture within the support team, using hard numbers to prioritize work and communicate value. What you bring 10+ years of experience in enterprise application and/or infrastructure support, with significant time in a Managed Service Provider (MSP) or IT consulting environment. Proven track record managing large application stacks and complex production support engagements, ideally spanning both applications and data platforms. Hands-on exposure to Databricks and PySpark in a production context Strong familiarity with AWS services used in event-driven and data-centric architectures - especially Kinesis, Lambda, CloudWatch, and DynamoDB - and how they fit into an end-to-end data and application landscape. Solid understanding of ITIL/ITSM frameworks and SLA management: you've run incident, problem, and change processes and built/used KPI dashboards. Demonstrated experience leading teams (direct or matrixed), including coaching, workload balancing, and building a culture of accountability and ownership. Excellent client-facing skills: you are comfortable in executive conversations, can explain technical issues in business terms, and handle difficult discussions with composure. A data-driven mentality: you naturally reach for metrics, logs, and trends to support your arguments and decisions. Strong organizational skills, attention to detail, and the ability to juggle multiple clients, projects, and priorities without losing sight of commitments. Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent experience). Nice to have Experience supporting Cassandra or other NoSQL databases, and/or PostgreSQL in production environments. Background in eCommerce platforms or loyalty systems; familiarity with tools like SFCC (Salesforce Commerce Cloud) or other commerce engines. Direct experience in consumer products / retail industries, especially customer-facing, high-volume transactional systems. Exposure to multi-cloud environments and modern observability practices. In this role, success looks like: Highly stable Databricks and AWS-based applications with clear, predictable SLAs. Clients who see you as their trusted partner for operational and technical decisions. A support organization that is well-structured, well-documented, and measurably improving over time.

This is an exciting opportunity to join a growing global company in the medical equipment industry! This role is responsible for managing the company's response to IT-related requests that have been submitted by our customers. The IT Analyst will utilize a combination of their project management skills, knowledge of company products and services, and input from multiple subject experts to respond to customer's needs. Responsibilities Draft, review and execute responses to IT inquiries submitted by current and prospective customers regarding company products and services, ensuring compliance to company policies and procedures. Complete security assessments, both technical and organizational, for all lines of business (Clinical Labs, Immunohematology, Point of Care, and Molecular). Primarily support North America, but complete global requests when necessary. Understand the customer's requested solution and how to position company products, messaging and services. Work cross functionally to ensure internal alignment, delivering responses that clearly articulate the company's product and service differentiators to attract and retain customers. Task and assign proposal content as needed for subject matter experts' sections, following up with section owners to ensure timely and accurate content delivery. Meet established SLAs, such as two-week turnarounds for standard requests. Manage database of FAQ/Responses by line of business and instrument. Create best in class content to act as a competitive differentiator. Participate in projects and initiatives as required. Qualifications Experience in IT analytics or relevant. Any experience or knowledge with security ideal. Project management and organizational skills. Customer centric approach in resolving customer needs and inquiries. Pay Rate: $28-$30/hour

White Glove Onboarding & B2B Integration Delivery Lead We're seeking an experienced and hands-on professional with experience in B2B/EDI projects and shape future of our White Glove Onboarding Practice. You'll play a pivotal role in ensuring customers experience smooth onboarding, seamless integrations, and outstanding delivery quality across our PartnerLinQ platform. This is a high-visibility role for someone who thrives at the intersection of technology, customer experience, and delivery excellence. Key Responsibilities Manage, and scale PartnerLinQ's White Glove Onboarding Practice to deliver world-class customer experiences. Lead B2B/EDI integration projects-from onboarding, requirements to testing and production go-live. Collaborate closely with Engineering, Product, and the Global Response Team (GRT) to optimize onboarding workflows. Oversee and coordinate EDI VAN setup and connectivity, including AS2, SFTP, VAN mailbox configurations, and partner communication protocols. Coordinate with partner networks, VAN providers, and managed service teams to ensure seamless connectivity and data exchange. Define and manage KPIs for onboarding speed, integration success rate, and customer satisfaction. Develop onboarding frameworks, templates, and best practices that drive delivery consistency and scalability. Mentor and coordinate global teams (onshore/offshore) ensuring operational excellence and timely project delivery. Serve as a trusted escalation point and advisor for customers during onboarding and delivery. What You'll Bring 4-6 years' experience in B2B/EDI integration, customer onboarding, or professional services within SaaS or supply-chain technology. Deep expertise in EDI standards (X12, EDIFACT) and integration protocols (AS2, SFTP, APIs and VAN connectivity.). Proven success managing enterprise-scale EDI/B2B projects Strong leadership, communication, and stakeholder-management skills. Experience leading distributed delivery teams and working in global, fast-paced environments. Bachelor's degree in Computer Science, Information Systems, or equivalent. About PartnerLinQ PartnerLinQ is a next-generation SaaS platform transforming global supply-chain connectivity, visibility, and decision intelligence. Our mission is to simplify and accelerate how enterprises connect, transact, and collaborate with their trading partners. Why PartnerLinQ Be the driver of a flagship onboarding practice in a rapidly scaling SaaS company. Collaborate with global teams shaping the future of supply-chain integration. Competitive compensation, performance incentives, and full benefits. Exposure to cutting-edge Azure, AI, and automation technologies. A culture that values innovation, ownership, and customer success.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. We are seeking an Data Center Facility Manager to serve as a technical resource and leader within Amazon data centers. The position will help ensure overall availability and reliability to meet or exceed defined service levels of data center operations. The Data Center Facility Manager is responsible for the overall operation and maintenance of all electrical, mechanical, and HVAC equipment within the data center. The Data Center Facility Manager will assist in maintaining a high reliability and performance while keeping operating costs in facilities at a minimum. This equipment supports mission-critical servers and must maintain better than 99.999% uptime. This role acts as Amazon's front line when it comes to hands-on electrical and mechanical equipment troubleshooting. They will maintain, operate, and troubleshoot mission-critical data center facility equipment including electrical support equipment such as stand-by diesel generators and related fuel systems, 3 phase electrical systems that include but not limited to switchgear, UPS units, PDUs, and wet cell batteries and associated systems. Mechanical equipment includes CRAC units, centrifugal chillers, cooling towers/water chemical system, air handlers and associated systems, pumps, and motors. Additional support equipment is included in the scope of the role which includes fire suppression systems, building automation systems, and general facilities equipment. Key job responsibilities - Oversee all aspects of the data center's critical physical infrastructure. Ensure that all work performed within the space is done to high quality and without impact to internal/external customers - Manage teams of 24x7 engineering technicians in all facets of their career - Engage in improvement projects, often requiring reaching out to a variety of support teams, and drive them from conception to completion - Coordinates daily with a multitude of third party vendors ensuring adherence to contracted SLAs - Effectively and efficiently manage the operations budget and expenditures - Routinely operate as the afterhours on-call Data Center Facility Manager for the data centers in the region. This will include responding to any issues within the data centers and managing the investigation, mitigation, and recovery of the issue(s) A day in the life As the Facility Manager, your role demonstrates a strong commitment to prioritizing the development and well-being of team members, as well as fostering diversity and inclusion. You will oversee all facets of the data center's critical infrastructure with a focus on continuous availability and optimal performance, while upholding high-quality standards and minimizing any impact on internal and external customers. Additionally, you will play a crucial role in process optimization, staff management, setting performance metrics, and driving continuous improvement initiatives, all while ensuring a supportive and inclusive work environment. - Manage teams of 24x7 engineering technicians: Prioritize and assign tasks, coach and create documentation, guide and train staff on best practices. - Effectively and efficiently manage operations budget: Monitor and control expenditures, ensure optimal resource allocation. - Engage in improvement projects: Drive projects from conception to completion, collaborate with support teams. - Coordinate with third-party vendors: Ensure adherence to contracted service level agreements (SLAs). - Communicate complex technical information: Adapt communication style for diverse stakeholders, including non-technical audiences. - Respond to out-of-hours emergency calls: Address urgent issues that may arise outside regular working hours. - Act as an escalation point for facilities-related issues: Oversee routine and emergency services, ensure safety procedures are followed. - Deliver operational excellence: Prioritize team development and well-being while achieving operational goals. - Foster a diverse and inclusive team culture: Empower team members to reach their full potential. - Perform physical tasks: Lift and move objects of varying weights, walk job sites in different terrains while maintaining balance and safety. - Promote accessible work environments: Support employees' diverse needs. - Work in noisy environments when required: Utilize approved personal protective equipment (PPE). - Support multiple locations/sites: Coordinate and manage operations across different sites. - Provide on-site management for builders, five days a week. (No remote work) About the team Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. - Bachelor's degree in Mechanical or Electrical Engineering or a related field - 5+ years of work in a management position with 5 or more direct reports experience - 5+ years of work in data centers with an emphasis on building and equipment operation experience - Knowledge of the electrical and mechanical systems involved in critical data center operations including systems such as feeders, transformers, generators, switchgear, UPS systems, ATS units, PDU units, chillers, pumps, air handling units, and CRAC units - Experience in people management and team development - Experience demonstrating problem solving and root cause analysis - Experience maintaining SLAs through the implementation of proactive issue detection and reporting Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit ********************************************************* for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $119,400/year in our lowest geographic market up to $227,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit ******************************************************** This position will remain posted until filled. Applicants should apply via our internal or external career site.

Meta designs, builds, leases, and operates the most leading-edge and efficient data centers in the world. Locating, developing and managing this data center infrastructure the "right" way is synonymous with ensuring high uptime, capacity availability, flexibility and capital and operational cost efficiency. Facebook is seeking an experienced, organized, and collaborative Site Selection Manager to join the Data Center Site Selection team.We are seeking a Data Center Site Selection Manager who has extensive experience negotiating large, complex deals and an extensive knowledge of the legal agreements that accompany them. The Data Center Site Selection Manager should also have experience thinking both strategically and analytically, develop out-of-the box solutions and can navigate the challenges that accompany leasing projects and portfolios of large magnitude. **Required Skills:** Data Center Site Selection Manager Responsibilities: 1. Develop Meta's owned data center location strategy in assigned geography and manage the site selection effort for real estate, including partnering with teams focused on economic development incentives, energy and utilities, network connectivity, legal, policy, and financial considerations 2. Lead feasibility discussions and contract negotiations with service providers, property owners, economic development agencies, and utility companies 3. Negotiate letters of intent, land or building purchases, economic development incentives, water and sewer supply, and other site-specific agreements, support power negotiations 4. Partner with internal organizations including capacity planning, energy teams, data center design, construction, network engineering, legal, policy, communications and finance 5. Prepare project location recommendations and present to management for approval 6. Develop portfolio management metrics and tracking mechanisms and interact with external lease management companies 7. Maintain relationships with communities and service providers in support of Facebook's data center developments, monitor ongoing contractual commitments, and support the expansion of Facebook's existing data centers through the extension of existing agreements or the formation of new agreements 8. Travel domestically (50%+) **Minimum Qualifications:** Minimum Qualifications: 9. Bachelor's degree in a directly related field, or equivalent practical experience 10. Bachelor's degree in Business, Civil Engineering, City Planning or related 11. 10+ years of experience in site selection and data center or other capital project or infrastructure development 12. Experience leading real estate negotiations including contract formation and contract negotiations 13. Experience at representing business interests to governments (state, county and local), utilities, potential suppliers, and other stakeholders 14. Experience managing large real estate development projects and coordinating with internal staff, consultants, vendors and external stakeholders 15. Experience communicating commercial, market and contractual details to all organizational levels 16. 2+ years of experience in Excel and PowerPoint and/or Keynote **Preferred Qualifications:** Preferred Qualifications: 17. Advanced technical degree, law degree 18. Experience in hyperscale data center site selection or leasing negotiations **Public Compensation:** $202,000/year to $273,000/year + bonus + equity + benefits **Industry:** Internet **Equal Opportunity:** Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment. Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.

Join the Team! Is technology your passion? Do you want to work with smart, forward-thinking individuals? Do you want to grow in a career you love? At Align, our professionals are the key to our success. We don't just hire talent, we invest in exceptional people who are forward-thinking, results-driven, and passionate about what they do. We're a group of tech-savvy professionals who are motivated by making an impact. Our culture is one of unbounded opportunity that celebrates the passions, skills and ideas of our team-work hard, play hard, be smart! We believe great communities lead to great companies. That's why we offer a dynamic workplace where you feel inspired, engaged and innovative. We offer professionals opportunities to train in the leading technologies, make an impact within the industry and acquire valuable new skills whether on client sites or in one of our regional offices. Position Overview The Head of Data Center Selection and Strategy is a passionate and entrepreneurial leader responsible for seeking data center solution sales and guiding infrastructure selection for our clients. This role requires expertise in data center facilities and high-level technology with a proven ability to identify, pursue, and secure enterprise client opportunities. This role will leverage their strong market knowledge and subject matter expertise to build relationships with data center real estate brokers, data center colocation providers and prospective clients. Success in this position requires strategic vision and the ability to manage and engage various parties for success. Candidates should demonstrate a comprehensive understanding of the data center market, critical system assessments, site selection, lease negotiations and transaction oversight. Experience working with high-profile enterprise clients, industry-leading brokerage firms and operators is highly valued. This role will be expected to conduct market research, advise clients on strategic outcomes, and deliver client-focused solutions that drive business growth and profitability. The ideal candidate will possess at least ten years of experience in the data center arena, with a minimum of five years focused on data center or technology real estate. Prior professional services experience, and a proven track record of entrepreneurial success are highly recommended. This role must be able to communicate effectively at all levels, mentor internal talent, and collaborate across teams to ensure seamless integration and shared objectives. This is a full-time, salaried position offering $250,000+, full benefits, paid time off, paid training, and performance-based bonuses. Key Responsibilities Demonstrate expertise in data center infrastructure, with a comprehensive understanding of enterprise clients and the complexities involved in improving their environments. Experience spans from the data center space to the physical layer of technology, offering expert guidance and tailored solutions aimed at upgrading client portfolios. Build trusted advisor relationships with clients; communicate effectively at all levels within client organization (Board-level to DC Manager level); demonstrate knowledge and experience to be credible across DC environments. Assessment Guidance: Incorporate Align's value by introducing our assessment abilities to determine site capacities for clients. Assist with strategic planning. Site Identification & Analysis: Work with the team to pinpoint locations and sites of interest for potential clients Stakeholder Engagement: Establish and nurture relationships data center owners, data center brokers and data center colo providers Negotiation & Agreement Management: Lead discussions for Align services including; assessments, site selection, design, plan, procure, build and execute Portfolio Strategy: Advise clients on existing data center capacities, technology portfolio optimization to identify significant savings and value-add opportunities. Transaction Oversight: Manage all aspects of leasing transactions, including tenant representation, landlord agency leasing, and marketing. Market Research: Conduct market research to identify trends, opportunities, and risks in the data center real estate sector. Project Management: Track milestones and ensure timely execution of site/infrastructure development strategies. Qualifications Experience: Minimum 10 years in the data center arena, with at least 5 years focused on data center or technology real estate. Expertise: Understanding of the data center market, portfolio management, and transaction processes. Industry Knowledge: Familiarity with major data center brokerage firms and operator. Skills: Exceptional negotiation, relationship-building, and project management skills. Education: Bachelor's degree in Real Estate, Business, Engineering, or related field; advanced degree preferred. Entrepreneurial Mindset: Demonstrated ability to drive business growth and deliver client-focused solutions. To support a fair, consistent, and high-quality hiring experience, some interviews may be recorded. These recordings help our team focus fully on the conversation at hand, rather than note-taking, and allow us to better evaluate and improve our recruitment process. Recordings are used solely for internal purposes such as training, quality assurance, and process improvement. Candidates will be informed in advance and asked to provide consent before any recording takes place. Align is a premier global provider of technology infrastructure solutions. Align specializes in designing and deploying technology infrastructure solutions from the data center to the desktop as well as providing managed IT services for clients. Our professional services team, which includes Workplace Technology and Data Center Solutions provide strategic consulting, design, project management, engineering, implementation and support. Our best-in-class Managed Services team provides IT services and cybersecurity advisory for clients within the Alternative Investment industry. Align is a Microsoft Tier 1 Cloud Solutions Provider (CSP) and Gold Partner. Our client centric approach and passion for driving IT innovation has enabled us to provide tailored solutions and business transformations for over three decades. Leading firms have relied on Align to provide forward-thinking technology strategies that support their current and future business needs. Our teams have flawless track records of delivering technical solutions and have established long-standing relationships with an impressive client list of both Global 1000 and SMB clients. We work across a diverse list of industries including financial services, life sciences (pharmaceutical and health care), retail, technology, media and telecommunications. For more information, visit: *************

Why join us? AtkinsRéalis is growing fast in the U.S.-and there's never been a more exciting time to be part of our journey. We're committed to engineering a better future for our planet and its people. That means creating solutions that matter, and building a workplace where every voice is heard, every perspective counts, and everyone belongs. By connecting people, data, and technology across our global network, we're tackling some of the world's most complex challenges. And we're looking for passionate, driven professionals like you to help shape what's next. Let's build the future-together. We are seeking a Technical Manager - ITS Traffic Engineering - to join our team in Philadelphia, PA or Edison, NJ. About Us AtkinsRéalis is a world-class engineering services and nuclear organization. For over 50 years, we've partnered with public and private clients across the U.S. to deliver infrastructure planning, engineering, construction, environmental consulting, urban planning, architecture, and program management. Our depth and breadth of expertise enables us to tackle the most technically complex and time-sensitive projects-driving innovation, resilience, and real-world impact where it matters most. How will you contribute to the team? * Staff Administration: With Technical Director, BU Managers and Project Managers, identifies current and future staffing availability based on technical and budgetary requirements of future workload and manpower projections. Recommends salary levels for new hires and initiates salary and position adjustment actions for staff, subject to senior management review and approval. Conducts semi-annual performance reviews and annual career planning sessions with direct reports. Provides staff with ongoing performance feedback and counsel to promote improved performance and career development. Helps staff identify and pursue technical and professional development activities consistent with their career development goals and work unit objectives/company needs. Ensures staff compliance with company policies and procedures. * Project Production and Management: Ensure appropriate staff allocation to projects in consideration of project schedules, budgets, key milestone dates and work products. Monitors and enforces compliance with established quality control standards, ensuring that appropriate quality assurance activities are being performed throughout the operating unit. Reviews project QC plans and periodic QA compliance audits on current or recently completed projects. Assists staff in resolving problems concerning work with the various business units. * Technical Excellence: Maintains visibility and professional currency by actively participating in professional and civic organizations and encourages staff to do the same. Works with Practice and Technical Directors to design and implement development tracks for technical staff, with a focus on building technical excellence at all levels of the organization. * Marketing and Client Maintenance: May participate in pursuing new project opportunities for firm by maintaining contacts with current and prospective clients. * Contracts and Financial: May assist sales leads and project managers to staff new pursuits and contract negotiations. Approves purchase requests for capital items as specified in the Authorization Matrix. * Performs such other duties as the supervisor may from time to time deem necessary What will you contribute? * Bachelor's degree in field of practice. Post graduate degree preferred. Management coursework and/or MBA a plus. This level may be achieved by technical professionals or technical managers with 10 years of experience since B.S., with at least three of these years in positions with project management or supervisory responsibilities. * Professional registration in field of practice is required, if available, e.g., P.E., A.I.C.P., R.A., or R.L.A. What we offer at AtkinsRéalis: At AtkinsRéalis, our values-Safety, Integrity, Collaboration, Innovation, and Excellence-are more than just words. They are the foundation of who we are and how we work. These principles shape our culture, guide our decisions, and inspire us to create an environment where every team member feels empowered to grow, succeed, and make a meaningful impact. Depending on your employment status, AtkinsRéalis benefits may include medical, dental, vision, company-paid life and short- and long-term disability benefits, employer-matched 401(k) with 100% vesting, employee stock purchase plan, Paid Time Off, leaves of absences options, flexible work options, recognition and employee satisfaction programs, employee assistance program, and voluntary benefits. You can review our comprehensive benefits page here Are you ready to expand your career with us? Apply today and help us shape something extraordinary. AtkinsRéalis is an equal opportunity, Drug-Free employer EOE/Veteran/Disability Please review AtkinsRéalis' Equal Opportunity Statement here. AtkinsRéalis cares about your privacy and is committed to protecting your privacy. Please consult our Privacy Notice our Careers site to know more about how we collect, use and transfer your Personal Data. By submitting your personal information to AtkinsRéalis, you confirm that you have read and accept our Privacy Notice. Expected compensation range is between $190,000 - $240,000 annually depending on skills, experience, and geographical location. Note to staffing and direct hire agencies: In the event a recruiter or agency who is not on our preferred supplier list submits a resume/candidate to anyone in the company, AtkinsRéalis family of companies, we explicitly reserve the right to recruit and hire the candidate(s) at our discretion and without any financial obligation to the recruiter or agency. ***************************************************** Worker Type Employee Job Type Regular At AtkinsRéalis, we seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences.

What is the role? The IT Service & Infrastructure Operations Delivery Manager is responsible for ensuring seamless IT service delivery across all infrastructure operations, providing leadership in incident and escalation management, and upholding high standards of support. This role oversees end-to-end support processes, monitors key performance indicators, and collaborates with cross-functional teams to drive continuous improvement in IT service delivery. Who does this role report to? Not specified in the original job description. What will you do? IT Service Management Develop, implement, and maintain IT service management (ITSM) frameworks and processes, ensuring alignment with best practices and industry standards (e.g., ITIL) Manage and continuously improve service level agreements (SLAs), operational level agreements (OLAs), and key performance indicators (KPIs) Oversee IT change, incident, and problem management processes Process Improvement and Optimization Identify and implement best practices, automation, and process improvements to streamline infrastructure operations Conduct root cause analysis on recurring issues and execute process changes Standardize and document procedures for infrastructure management 2 Infrastructure Operations Lead daily operations of IT infrastructure, ensuring availability, stability, and scalability Monitor system performance, conduct regular audits, and perform maintenance Collaborate with engineering, security, and architecture teams for system improvements Escalation Management Act as primary escalation point for complex IT issues Develop and enforce escalation procedures for critical incidents Conduct root cause analysis for recurring incidents and escalations Support Delivery Management Oversee multi-tiered support structure and manage support team Implement continuous improvement initiatives to enhance support efficiency Provide detailed reports on support operations performance Project Management and Process Innovation Lead infrastructure improvement projects and coordinate cross-functional teams Identify opportunities for automation and self-service solutions Stay current with emerging technologies and industry trends Business Continuity and Disaster Recovery Develop, implement, and test disaster recovery and business continuity plans Ensure regular backups and redundancy mechanisms are in place What skills are required? Partnership Skills: Cross-functional collaboration, vendor management, stakeholder engagement Technical Skills: IT infrastructure components (servers, storage, networks, cloud), ITSM tools (ServiceNow, JIRA Service Desk), infrastructure monitoring tools, ITIL processes, data analysis Analytical: Root cause analysis, performance metrics monitoring, process optimization, KPI management Leadership: Team management, mentoring, escalation handling under pressure, change management Communication: Advanced written and verbal communication, customer service excellence, professional training and instruction 3 Creative: Process innovation, automation solutions, self-service model development Requirement Gathering: Business needs assessment, SLA/OLA development, compliance requirements understanding What qualifications are required? Education: Bachelor's Degree (BA/BS) in Information Technology, Computer Science, or related field - Required Experience: 7+ years of IT experience or knowledge 3+ years in IT Service Management 2+ years in training, instructing, and/or mentoring 2+ years in professional training or certification in Technical Training Proven experience managing escalations, incident response, and IT infrastructure in fast -paced environments Certifications: PMP certification preferred (within 1.5 years) Track Record: Demonstrated success in ServiceNow roadmap ownership, automation and chatbot rollouts, service design, customer experience enhancements, and building scalable self -service models What type of person are we looking for? We seek a solutions-oriented professional who thrives under pressure and demonstrates exceptional problem-solving abilities. The ideal candidate is someone who takes ownership of the Service Now roadmap rather than just using it, and has a passion for automation and process improvement. You should be a natural leader who can motivate staff, create an environment where team members feel comfortable asking questions and voicing concerns, while maintaining the highest degree of professionalism in customer service delivery. We value someone with a clear career focus in IT Service Delivery or IT Operations, who can write SOPs, enhance processes, and develop ITSM workflows from the ground up. The ability to scale IT support across multiple geographies with standardized, repeatable processes is essential. What can you expect from us? Professional Development: Opportunities for continuous learning and career advancement in IT Service Delivery and Operations Work Environment: Collaborative, technology-forward culture that values innovation and process improvement

About Us Digacore Consulting is a technology consulting firm offering Managed IT Support Services to our clients. We are currently seeking a qualified candidate to fill the role of Service Manager and join our growing team. At Digacore, we take pride in maintaining the highest customer service standards and providing technical solutions that optimize our clients' business goals. O If you are passionate about technology, enjoy helping others, and have a proven track record of taking ownership of tasks, we want you to join our diverse and talented team. About the Role The Service Manager is responsible for overseeing the Helpdesk Service Department, ensuring smooth day-to-day operations, delivering high-quality service, and fostering a positive team culture. This role requires strong leadership, problem-solving skills, and the ability to balance immediate service needs with long-term improvements. Primary Responsibilities Service Delivery & Performance Management Oversee daily operations of the Helpdesk team to ensure quick response times and efficient service delivery. Monitor performance metrics like response and resolution times, as well as customer satisfaction (CSAT), to drive ongoing improvements. Ensure the team is properly resourced to manage service ticket volume and address escalations effectively. Serve as the primary point of contact for high-priority incidents, ensuring rapid resolution and clear communication with stakeholders. Team Leadership & Development Lead and support Pod Managers to optimize team performance and service delivery. Create and maintain a collaborative, positive environment that fosters growth and professional development. Conduct regular one-on-one meetings with direct reports to offer feedback, discuss career goals, and provide guidance on career progression. Oversee talent development and ensure a clear career path and structured promotion opportunities for team members. Client & Stakeholder Management Communicate clearly with VIP clients and executives, translating complex technical issues into understandable solutions. Lead de-escalation efforts in sensitive client situations, maintaining a professional and solution-oriented approach. Work closely with other departments to ensure smooth transitions from projects to service operations. Process Improvement & Strategic Execution Regularly evaluate and refine service processes to ensure they are efficient and up-to-date. Identify and address recurring issues, collaborating with cross-functional teams to implement preventive solutions. Participate in EOS meetings, working with the Service Director to align and execute key strategic initiatives for service growth and improvement. Operational Oversight & Decision-Making Manage and update the on-call schedule to ensure the team is adequately staffed for support needs. Make informed decisions during after-hours situations, coordinating cross-department approvals as needed. Balance urgent tasks with long-term goals, prioritizing effectively to meet the needs of both the team and clients. Qualifications & Skills 5-7 years of proven experience in IT service management or a related field, with a demonstrated ability to lead teams effectively. Strong analytical skills and experience interpreting data to drive performance improvements. Excellent communication skills, particularly when dealing with high-priority client interactions. Ability to manage escalations with professionalism, meeting both team and client expectations. Skilled in multitasking and prioritization, particularly in fast-paced, dynamic environments. Salary: $130,000-$150,000 Annually Benefits: Nationwide medical insurance. Dental insurance. Life insurance gifted to all employees. Long-term disability insurance gifted to all employees. FSA and HSA options. Generous paid time off. Mental health days $500 sign on bonus Paid certification assistance We are an Equal Opportunity Employer!

The IT Systems Manager is responsible for designing, implementing, and managing the organization's systems infrastructure to ensure security, reliability, and optimal performance. This role focuses on maintaining standards, improving systems, and supporting business continuity. Duties & Responsibilities: * Design, implement, and manage enterprise production systems, including servers (physical/virtual), workstations, Active Directory environment, backup systems/solutions, enterprise applications and DR/BCP environment. * Strong understanding and expertise in DNS, DHCP and all areas of Active Directory management. * Manage and maintain current production banking applications for optimal performance. * Research and recommend new IT applications to improve IT Systems operations, performance, security and compliance. * Oversee server backups, troubleshooting, and restoring data across on-premises and cloud environments. * Lead bank IT related Disaster Recovery, Business Continuity and Pandemic Testing when required. * Ability to manage critical bank systems vendors and stay on top of in critical up-time and/or performance situations. * Develop and maintain standards for systems configurations, security, and service delivery. * Provide technical guidance and mentorship to support staff. * Create procedures and instructions for internal guidance as needed. * Ensure continuous availability and performance of all systems components. * Monitor production systems health and proactively address performance issues. * Troubleshoot and resolve all systems related problems. * Support audit and compliance efforts by providing documentation and mitigating security findings. * Review penetration test results and implement corrective measures. * Respond to systems alerts and outages promptly, including after-hours support. * Collaborate with IT teams to maintain secure and efficient systems. Technical Skills * Active Directory design and management, TCP/IP, TLS, DNS, DHCP. * Baseline and enhanced security knowledge for systems and cloud environments. * Advanced troubleshooting techniques. * Cloud & Virtualization: Microsoft Azure/AWS systems design, VMware, Hyper-V. * Automation & Scripting: PowerShell Qualifications * Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience). * Minimum 7-10 years of experience in network administration and management. * Experience in financial services or banking industry. * Familiarity with regulatory compliance frameworks (e.g., PCI DSS, FFIEC, FDIC, OCC). * Proven track record in designing and maintaining enterprise-level networks. * Microsoft Certifications: Microsoft 365/Azure/Security/AI or equivalent. * Cloud Certifications: Azure/AWS or equivalent. First Bank is an EEO/AA Employer, M/F-Disabled-Veteran and LGBTQ+ can apply to our company for employment opportunities.

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at ******************* Job Function: Technology Product & Platform Management Job Sub Function: Platform/Cloud Engineering Job Category: Scientific/Technology All Job Posting Locations: Raritan, New Jersey, United States of America Job Description: Employer: Johnson & Johnson Services, Inc. Job Title: IT Manager - ERP Application Service Maintenance Job Code: A011.8560 Job Location: Raritan, NJ Job Type: Full-Time Rate of Pay: $151,000 - $174,000/year Job Duties: Service Level Management, Application & Technology Portfolio Management, Incident/Problem/Change Management, Knowledge Management, Compliance Activities, and Continuous Service Improvement. End-to-End experience of customers and how systems perform using industry-leading tools and approaches. Support the SAP ERP Application maintenance of all S/4 HANA, SAP BW/4HANA, SAP ECC Global Finance Business services. Improve IT Product quality by focusing on preventative measures through automation. Ensure that an agreed level of IT service is provided for all current IT services, and that future services are delivered to agreed achievable targets. Full SLM Lifecycle (Creating SLAs/OLAs/Contracts, Defining Service Level Requirements, Monitoring & Reporting on Service Levels, Performing Service Level Reviews) including CSI initiatives that improve service. Review generated forecast, pricing, and billing with partners/customers. Educate partners and users on how to engage with Application Management (AM) (portfolio changes, request catalog, etc.). Manage NC/CAPA. Manage and maintain the portfolio of business applications under AM support and ensure CMDB data accuracy. Perform impact assessment and high-level cost estimate. Oversee Incident Management and drive solutions to build stronger more reliable SAP-Corporate Finance Business Services. Collaborate with other technology service teams to ensure incidents are efficiently investigated end-to-end with minimal hand-offs between teams. Monitor progress on the resolution of errors, manage and provide guidance in analyzing problems to identify the root cause, prioritization, and classification. Knowledge Lifecycle (IT Knowledge Strategy, IT Knowledge Capture, IT Knowledge Structuring and Retention, IT Knowledge Access and Sharing). Requirements: Employer will accept a Bachelor's degree in Computer Science, Information Technology, Computer Applications, or related field and 7 years of experience in the job offered or in an IT Manager - ERP Application Service Maintenance-related occupation. This job posting is anticipated to close on 2/19/2026. Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants' needs. If you are an individual with a disability and would like to request an accommodation, please contact us via *******************/contact-us/careers or contact AskGS to be directed to your accommodation resource. Subject to the terms of their respective plans, employees are eligible to participate in the Company's consolidated retirement plan (pension) and savings plan (401(k)). This position is eligible to participate in the Company's long-term incentive program. Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits: Vacation -120 hours per calendar year Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado -48 hours per calendar year; for employees who reside in the State of Washington -56 hours per calendar year Holiday pay, including Floating Holidays -13 days per calendar year Work, Personal and Family Time - up to 40 hours per calendar year Parental Leave - 480 hours within one year of the birth/adoption/foster care of a child Bereavement Leave - 240 hours for an immediate family member: 40 hours for an extended family member per calendar year Caregiver Leave - 80 hours in a 52-week rolling period10 days Volunteer Leave - 32 hours per calendar year Military Spouse Time-Off - 80 hours per calendar year This position is eligible for benefits to include medical, dental, vision and time off, as well as any others as provided for in the applicable Collective Bargaining Agreement. For additional general information on Company benefits, please go to: - ********************************************* Required Skills: Preferred Skills:

To be eligible to enlist in the U.S. Navy, candidates must be between the ages of 18-34 At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. The specialized training youll receive in this field will pave the way to careers in IT and network support, computer programming, web development and information security. SOFTWARE ENGINEERING JOBS IN THE NAVY INFORMATION SYSTEMS TECHNICIAN When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. Thats why its critical that trained Information Systems Technicians are on board to make sure networks and related systems are designed and operated properly and errors are fixed without any interruption to the mission. CRYPTOLOGIC TECHNICIAN NETWORKS As a Cryptologic Technician Networks, you fight in the battlespace of the future. Use state-of- the-art technology to perform offensive and defensive cyber operations, investigating and tracking enemies while also protecting our networks from attacks. As an expert in communication defense and forensics, youll be expected to rise to the ever-evolving challenge of maintaining cybersecurity. INTELLIGENCE SPECIALIST Collect intel on everythingdata on foreign cultures, enemy movements, current weather forecasts, etc. Then, use it to create cohesive intelligence briefings for high-ranking Navy officials. Your deep understanding of global culture and battlespaces makes you a critical component of mission readiness. Solid intel isnt easy to come by, but as an IS, you can save lives by helping us stay ready for anything. PAY AND BENEFITS From the day you start, youll receive: Competitive salary Potential to earn a bonus upon enlistment Free health insurance Free housing A retirement plan Paid training College credit EDUCATION OPPORTUNITIES Navy College Program and Tuition Assistance Post-9/11 GI Bill, up to 100% tuition Professional credentials and certifications College credit hours toward a bachelors or associate degree through the American Council on Education QUALIFICATIONS AND REQUIREMENTS U.S. citizen or equivalent High school graduate or equivalent 17 years of age or older General qualifications may vary depending upon whether youre currently serving, whether youve served before or whether youve never served before. WORK ENVIRONMENT These roles perform a variety of duties worldwide, at numerous overseas and stateside shore commands, aboard surface ships, aircraft and submarines. They generally divide time between assignments ashore and afloat. PART-TIME OPPORTUNITIES Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Sailors in the Navy Reserve typically work at a location close to their homes. Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors. RequiredPreferredJob Industries Government & Military

Date 2025 Title Manager of IT Services Department Information Technology/HR Reports to Chief Information Officer FLSA (Exempt or Non-Exempt Exempt The Manager of IT Services is responsible for leading the implementation of the technology vision and supporting initiatives defined in the Digital Transformation plan of the Group aiming to modernize application platforms and to facilitate the integration of USPL with Biofarma. This role will assess current IT infrastructure, oversee new system rollouts and ensure that all IT services align with Biofarma's global standards, key performance indicators (KPIs), and measurement frameworks. Reporting to the VP of HR and functionally to the Chief Information Officer, this role is instrumental in driving operational consistency, data transparency, and digital alignment across the organization. T The Manager of IT Services must be able to operate strategically, as well as be willing and able to “roll up their sleeves” and get things done. The person will then be responsible for managing, delivering and reporting on the progress of the IT initiatives within Americas Areas of Responsibility Manage and lead large scale projects within North America. To be noticed that “transformation projects” are defined and planned at Group level and the implementation strategy will be driven by the Group CIO. Assessment & Optimization of IT Systems: Evaluate the current IT landscape to identify inefficiencies, risks, or outdated technologies. Propose and execute system upgrades or replacements to support business scalability and reliability. Transformation & Organizational Integration: Oversee IT aspects of USPL's transformation and integration into Biofarma, ensuring alignment of processes, KPIs, and reporting frameworks. Partners with all departments to support digital tools that enable workforce planning, talent management, and organizational development. IT Strategy & Execution: Contribute to develop and manage implementation of strategic IT roadmap in alignment with business objectives and Biofarma's integration goals. Drive adoption of digital tools and platforms that support operational excellence and cross-functional collaboration. Participate, develop, and adhere to the global IT governance infrastructure. Evaluate the possibility of centralizing certain technology and infrastructure activities. Ensure the security of IT systems by guaranteeing the implementation of Group policies and procedures in order to protect company assets and by maintaining effective security/backup and disaster recovery processes and systems. Budget, Performance Management & KPI Standardization: Participate in developing the global and Americas IT budget. Assure continuous monitoring of expenses providing adequate forecasting in line with the timelines defined by the Group. Implement all the processes and procedures defined at Group Level, assuring full compliance and timeline respect. Implement systems to track, measure, and report on performance using standardized KPIs in line with Biofarma's methodology. Enable data-driven decision-making through robust reporting tools and business intelligence solutions. Team Leadership & Vendor Oversight: Lead and mentor the IT services team, fostering a culture of continuous improvement and innovation. Manage external vendors, consultants, and implementation partners to ensure timely and effective project delivery. Maintain current knowledge of technology developments and trends, and coordinate with Group ICT the implementation of changes as appropriate. Other Duties as Assigned Other Responsibilities Including Safety: Works in a safe and responsible manner to create an injury-free and incident-free workplace. Complies with all job-related safety and other training requirements. Keeps management informed of area activities and of any significant problems. Requirements Education & Qualification: Bachelor's or Master's degree in Information Technology, Computer Science, Business Administration, or related field. At least 10 years of progressive IT leadership experience, including direct responsibility for ERP implementations. Strong track record of managing IT transformation and integration initiatives. Experience working in global or multinational organizations. Certifications, Licenses, Credentials: N/A Skills & Ability / Key Competencies: Expertise in ERP Implementation Strategic Thinking & Business Alignment Transformation & Change Management Leadership & Stakeholder Engagement Data Analysis & KPI Development Project and Vendor Management Cross-Functional Communication Main ICT transformation projects to be managed in the next three years Data Platform and AI adoption Master Data harmonization at Group Level CRM for Sales and Marketing MES + EAM + APS for Operation Improvement QMS and LIMS for Scientific HCM Platform Group Model and ERP (S4H) Physical Requirements (lifting, etc.): The employee is frequently required to sit (50%), stand, and walk (50%); use of hands to finger, handle or feel writing tools and computer keyboard; may reach with hands and arms and infrequently may lift up to 30lbs.; uses desk telephone/cell phone to talk and hear or converse with other employees. Work Environment (Office, Warehouse, temperature extremes, etc.): Primarily located in an office environment where temperatures are controlled for heat and air conditioning; occasionally walks through Offices, warehouse or manufacturing workplace and will be required to wear appropriate PPE for each work area including safety shoes, hair net, safety glasses, face mask, gloves, or disposable jumpsuit. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all the job responsibilities, duties, skill, or working conditions. In addition, this document does not create an employment contract, implied or otherwise, other than an "at will" relationship. USPL is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, genetic information, disability, protected veteran status, or any other characteristic protected by applicable local, state, or federal law. Benefits And Compensation: Our benefits are designed to help you move forward in your career, and in areas of your life outside of USPL. From health and wellness benefit options including medical, dental, vision, short- and long-term disability, basic life insurance, supplemental life insurance, AD&D insurance. We also offer a matched 401(k) savings plan. Employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, sick time, etc. Newly hired employees receive up to 10 days of vacation in the first year, which grows to 12 days starting the second year of employment. Acknowledgement I have read and understand the job requirements, responsibilities, and expectations set forth in the job description provided for my position. I attest that I can perform the essential job functions as outlined with or without any reasonable accommodation.

The Technical Support Manager will lead a team responsible for the assembly, programming, setup, testing, and troubleshooting of medical alerts and health monitoring equipment. This role involves managing day\-to\-day operations, ensuring high\-quality customer service, and continuously improving support processes. The Technical Support Manager will play a critical role in training team members, overseeing equipment installations, and providing technical support both on\-site and over the phone. Requirements Manage, mentor, and develop a team of technical support specialists, ensuring they are equipped with the skills and knowledge to perform their duties effectively. Oversee the entire customer support process, from initial order receipt to equipment installation and ongoing technical support, ensuring customer satisfaction and safety. Identify areas for process improvement within the technical support team, implementing new procedures and technologies to enhance efficiency and service quality. Develop and deliver training programs to ensure all team members are proficient in equipment assembly, programming, testing, and troubleshooting, as well as customer interaction. Ensure all equipment is properly assembled, tested, and fully operational before deployment to customers, adhering to the highest safety and quality standards. Manage complex or escalated customer interactions, providing expert\-level support and ensuring issues are resolved promptly. Track and analyze key performance metrics, such as response times, customer satisfaction, and equipment failure rates, to identify trends and areas for improvement. Work closely with other departments, such as product development and logistics, to ensure seamless operations and effective customer support. Prepare and present regular reports on team performance, customer feedback, and technical issues to senior management. Ensure all team activities comply with relevant regulations and company policies, particularly in relation to customer safety and privacy. Benefits 1 week vacation dental insurance major holidays "}}],"is Mobile":false,"iframe":"true","job Type":"Full time","apply Name":"Apply Now","zsoid":"683252954","FontFamily":"PuviRegular","job OtherDetails":[{"field Label":"Industry","uitype":2,"value":"Communications"},{"field Label":"Work Experience","uitype":2,"value":"Fresher"},{"field Label":"Salary","uitype":1,"value":"15\-18"},{"field Label":"City","uitype":1,"value":"Bensalem"},{"field Label":"State\/Province","uitype":1,"value":"Pennsylvania"},{"field Label":"Zip\/Postal Code","uitype":1,"value":"19020"}],"header Name":"Technical Support Manager","widget Id":"**********00072311","is JobBoard":"false","user Id":"**********00234003","attach Arr":[],"custom Template":"3","is CandidateLoginEnabled":false,"job Id":"**********07728003","FontSize":"15","google IndexUrl":"https:\/\/medihill.zohorecruit.com\/recruit\/ViewJob.na?digest=aYa684V475eSjNwuycSZfp9.A7BZ7DpCXML4wOoWBTo\-&embedsource=Google","location":"Bensalem","embedsource":"CareerSite","indeed CallBackUrl":"https:\/\/recruit.zoho.com\/recruit\/JBApplyAuth.do","logo Id":"cp48b50ae907ea919469193f7c7bd7ef950ed"}

We are seeking a Senior IT Lab Specialist to oversee IT operations supporting the GMP-regulated laboratory environment. This role ensures that all laboratory computer systems, connected instruments, and supporting infrastructure operate reliably, securely, and in compliance with quality, security, and compliance requirements. The specialist collaborates with Laboratory, Quality, and IT teams to handle equipment setup, qualification, backup and restore procedures, and periodic reviews. Candidates should enjoy working in a fast-paced, mission-driven environment and be prepared to tackle a broad selection of challenges as the company grows.Responsibilities Provide day-to-day IT support for laboratory instruments, applications, and data systems within a GMP Lab environment Troubleshoot and resolve hardware, software, and connectivity issues on lab equipment (Cell Counters, Flow Cytometers, LIMS, PCR, Microbial detection system, etc.) Coordinate with instrument and software vendors for maintenance, service requests, and technical escalations Manage system backups, data integrity checks, and restore testing per company policies and regulatory requirements Maintain user accounts, access controls, and security permissions following defined procedures and segregation of duties Act as document owner for IT-related GMP procedures (system administration, backup/restoration, user management, etc.) Support validation and qualification activities for lab systems (IQ/OQ/PQ) in collaboration with QA and vendors Ensure compliance with 21 CFR Part 11, EU Annex 11, and internal computer system validation policies Manage and execute change control activities, including impact assessments, risk evaluations, and approval documentation prior to implementing software patches, configuration changes, or upgrades Support periodic review of computerized systems, including patching, lifecycle management, and audit trail review Assist in laboratory system upgrades, migrations, and integrations with enterprise applications (e.g., LIMS, ELN) Participate in internal and external audits as an SME for laboratory IT systems and infrastructure Provide training and guidance to lab users on IT procedures, data handling, and security requirements Provide backup support to cross-functional IT teams to ensure continuity of operations and timely resolution of technical issues across laboratory and business systems Requirements Bachelor's degree in Information Technology, Computer Science, or related field 5-7 years of IT experience in a GMP, GLP, or regulated manufacturing environment Solid understanding of laboratory instruments and data systems (LIMS, Cellaca devices, PCR etc.) Experience with Windows-based systems, backup technologies, and network configurations Familiarity with data integrity standards and GxP documentation practices Knowledge of cybersecurity controls in regulated environments Working knowledge of validation lifecycle (CSV) and system risk assessments This is Cellares Cellares is the first Integrated Development and Manufacturing Organization (IDMO) and takes an Industry 4.0 approach to mass manufacturing the living drugs of the 21st century. The company is both developing and operating integrated technologies for cell therapy manufacturing to accelerate access to life-saving cell therapies. The company's Cell Shuttle integrates all the technologies required for the entire manufacturing process in a flexible and high-throughput platform that delivers true walk-away, end-to-end automation. Cell Shuttles will be deployed in Cellares' Smart Factories around the world to meet total patient demand for cell therapies at global scale. Partnering with Cellares enables academics, biotechs, and pharma companies to accelerate drug development and scale out manufacturing, lower process failure rates, lower manufacturing costs, and meet global patient demand.The company is headquartered in South San Francisco, California with its commercial-scale IDMO Smart Factory in Bridgewater, New Jersey. The company is backed by world-class investors and has raised over $355 million in financing. Leveling will be based on overall experience, education, and demonstration of knowledge throughout the interview process.

About this role: This senior role will be responsible for Engineering, Automation, and AI Enablement for data derived services in the Counter Threat Operations Center (Fusion Center). This role leads a high impact function ensuring the data derived threat capabilities servicing the various operations teams are properly planned, developed, deployed, and sustained within the CTOC. This role will manage the engineering, deployment, and operation of the underlying technology ecosystem and the associated product, data, and services. This individual will define and drive CTOC's data and AI operational strategy aligned with operational efficiency goals. They will build cloud-based data ingestion frameworks, real time and batch data pipelines, and scalable data warehousing solutions. Includes oversight of the data management, automation, data science and mathematical modeling of the firm's collective cyber, fraud, and AML data, reducing the complexity of the data, scaling our overall analytical capabilities, and producing an analytical outcome far beyond what exists in the industry today. In this position you will: Architect a multi-temperature lakehouse (Delta Lake v3.2 + Apache Iceberg 1.6) with neural schema inference using AutoEncoder-driven feature drift detection (VAE + KL divergence thresholds). Ingest 1.8T events/day via Kafka Confluent Tiered Storage; Flink CEP; Photon-accelerated Spark 3.5 Structured Streaming with sub-75ms P99 latency. Deploy LLM-powered log normalization with FAISS-HNSW vector stores. Lead a red-team MLOps platform deploying 45+ production models via KServe v0.13 on EKS/GKE with NVIDIA A100/H100 MIG partitioning. Implement certified robustness using interval bound propagation (IBP) and CROWN-IBP for isolation forest and tabular GNN detectors Operationalize Poisoning-Resistant Federated Learning (Secure Aggregation + Trimmed Mean) across 4 regional CTOC's, 3 Regional SOC's, and a dozen disparate data repositories using Flower + PySyft with differential privacy. Stay abreast of innovations in AI, data infrastructure, and cloud platforms to maintain the department's edge against a complex adversary. Deploy PPO + SAC agents trained in MITRE ATT&CK Gym environments (Caldera + Atomic Red Team) to orchestrate multi-stage hunt sequences. Integrate LLM-augmented playbooks (fine-tuned Mistral Large 2) that generate SOAR runbooks in Cortex XSOAR DSL from natural language TTP descriptions. Reduce MTTD to ≤2 minutes for Tier-1 incidents via graph attention networks (GATv3) over Neo4j AuraDB correlating terabytes of data daily. Manage a team of engineering managers and engineering leads Focus on delivering commitments aligned to enterprise strategic priorities Build support for strategies with business and technology leaders Guide development of actionable roadmaps and plans Identify opportunities and strategies for continuous improvement of software engineering practices Provide oversight to software craftsmanship, security, availability, resilience, and scalability of solutions developed by the teams or third party providers Identify financial management and strategic resourcing Set risk management guidelines and partner with stakeholders to implement key risk initiatives Develop strategies for hiring engineering talent Lead implementation of projects and encourage engineering innovation Collaborate and influence all levels of professionals including more experienced managers Lead team to achieve objectives Interface with external agencies, regulatory bodies or industry forums Manage allocation of people and financial resources for Technology Strategic Leadership Develop and guide a culture of talent development to meet business objectives and strategy Required Qualifications: 8+ years of Technology Strategic Leadership experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education 4+ years of management or leadership experience 8+ years in AI/ML, data engineering, data science with at least 4+ years in leadership roles leading AI, Fusion Center, or CTOC transformations in large financial institutions with track record of reducing MTTD and MTTR Kri's. Proven ability lead and manage teams in a matrixed environment, with a history of influence and persuasion over diverse technology teams. Desired Qualifications Experience in a wide variety of information security disciplines Must have MLOps Mastery, experience building GPU clusters >5,000 H100s, CI/CD for models, canary + shadow deployments, drift detection (PSI, K-S, MMD). Hands-On Coding Experience; Expert in Python (PyTorch 2.4, JAX, TensorFlow 2.16), Rust (for Triton kernels), CUDA-X, GraphQL federated queries. Experience implementing Adversarial ML. IBP, randomized smoothing, TRADES training, and certified defenses in finance. Must be a master problem solver with the ability to be decisive while making data driven decisions. Must maintain exceptional skills in managing complex projects and coordinate cross functional teams to achieve common objectives. Maintain a solid grasp of data analytics to interpret business performance, identify areas for improvement, and translate the CISO's vision into day-to-day operational and strategic plans. Implement robust data governance frameworks, ensuring data privacy, lineage, and compliance with standards like NIST. Must have experience using ETL tools in day-to-day operations. Ph.D or Master's degree from an accredited college/university in Computer Science, Machine Learning or Artificial Intelligence, Statistics, or Cryptography; huge plus if thesis is in adversarial ML, casual inference, or graph presentation. Strong organizational skills Strong problem-solving and analytical skills. Prior experience in managing and effectively influencing large matrixed teams in a hyper-regulated industry with validated experience succeeding with large projects. Desired Certifications: Google Professional ML Engineer; NVIDIA Deep Learning Institute (DLI) Certified; Databricks GenAI Engineer Pay Range Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates. $215,000.00 - $355,000.00 Benefits Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees. Health benefits 401(k) Plan Paid time off Disability benefits Life insurance, critical illness insurance, and accident insurance Parental leave Critical caregiving leave Discounts and savings Commuter benefits Tuition reimbursement Scholarships for dependent children Adoption reimbursement Posting End Date: 22 Jan 2026 * Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo. Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment and Hiring Requirements: a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

Join Weiss-Aug - A Leader in Precision Manufacturing and Innovation Be part of a company that's shaping the future of manufacturing where your ideas, skills, and passion matter. Weiss-Aug, is a leading provider of advanced manufacturing and engineering solutions with advanced facilities across the U.S. and Mexico for over 50 years. Why Join Us? At Weiss-Aug we are driven by a commitment to excellence, innovation, and continuous improvement. As a recognized leader in the industrial and commercial sectors, specializing in high-volume metal stamping, thermoplastic molding, and value-added assembly solutions for the medical, aerospace & defense, automotive, interconnect, telecommunications and consumer goods industries, we take pride in cultivating a collaborative and forward-thinking work environment. We're currently seeking a passionate and skilled Director of IT to join our team and contribute to our mission of delivering high-quality, engineered solutions to our customers worldwide. In this role you will be responsible for overseeing all information technology operations and strategies within a multi-location manufacturing environment. You will be instrumental in driving the organization's infrastructure technology strategies and projects, aligning them with our business objectives. Your leadership will ultimately enhance our competitive edge and operational efficiency. By mentoring and managing a team of IT professionals, you'll foster growth, development, and innovation within the organization. Your contributions will play a key role in shaping the future of technology at Weiss-Aug and maintaining our position as a global technology leader. Responsibilities: Oversee the design, implementation, and maintenance of IT infrastructure, including servers, networks, software, and cybersecurity measures. Hire, train, and manage IT personnel, including developers, system administrators, and security experts. Negotiate contracts with IT vendors and ensure that their services meet the company's needs. Stay up-to-date on emerging technologies and assess their potential impact on the manufacturing process. Work collaboratively with direct reports to support their career progression, nurture their development and to help them realize their potential. Responsible for global support desk with an optimized user experience for employees to report issues, follow up, and escalate. Collaborate and partner with all ERP, Applications and Operations teams to ensure all incidents are documented and transitioned with quality. Responsible for global Executive IT support ensuring all leaders in the organization are well supported and their IT experiences are optimal. Drive the adoption of digital tools and platforms that enhance communication, collaboration, and productivity. Requirements Bachelor's in Computer Science, Information Systems, or related fields. Master's degree or certifications in IT management or related areas can be beneficial. 10+ years of IT experience, often with 5+ years in manufacturing. Strong leadership and management skills, with the ability to motivate and guide IT teams. In-depth knowledge of IT infrastructure, networking, and security. Experience in driving technology innovation and digital transformation initiatives. Excellent communication, problem-solving, and analytical skills. Proven expertise in Plex or other ERP systems Ability to travel occasionally - approximately 15% This position is at our East Hanover, NJ location. Pay Range: $150,000 - $185,000 Other Benefits Include Medical, Dental and Vision 401 (k) with company match Holiday, Vacation and Sick Time Tuition Reimbursement Health Savings Accounts (HSA) Flexible Spending Accounts (FSA) Cigna Wellness Incentive Program Employee Assistance Program (EAP) Short Term Disability Group Life and Accidental Insurance Sun Life - Accident, Critical Illness, and Hospital Indemnity Insurance Smoking Cessation Program Pet Insurance US Pay Transparency The base salary for this role will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, experience, and internal consistency. If your salary requirements exceed the advertised range and you remain interested in Weiss-Aug, we encourage you to apply. Weiss-Aug is an Equal Opportunity/Affirmative Action Employer. Applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, protected veteran status, disability, or any other characteristics protected by applicable federal, state, or local law.